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Oxygen Review 2022

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Reviews 105

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Oxygen
Patrick Sather
Patrick Sather
Jul. 22, 20214 min read

Oxygen summary

Oxygen is a mobile-only virtual bank that provides personal and business banking solutions. It offers 4 loyalty tiers, with each successive level carrying additional benefits. APY on balances under $20,000 ranges from 0.25%–1.25%. Users can access 40,000 Allpoint ATMs surcharge-free and earn between 2–6% cashback on qualifying purchases. In addition, Oxygen’s app enables business account owners to form an LLC during the registration process.

Pros

  • Ability to create an LLC in the Oxygen app
  • Competitive interest rates and cashback rewards
  • Benefits when you pay bills with your card

Cons

  • Mobile-only
  • Higher tiers include fees and qualifying restrictions
  • No APY on business accounts

Oxygen Oxygen Visit Oxygen

Advantages Over Traditional Banks 

Founded in 2018, Oxygen is a neobank that has several advantages over traditional banks. Its 4 loyalty tiers offer flexible banking solutions, with the Earth tier carrying no annual fee, transaction fees, or minimum balance requirements. Users can create virtual cards for risky purchases and control card permissions from the mobile app. Even better, Oxygen’s mobile app allows you to access all of your account’s features anytime, anywhere, so you can manage your finances on the go. 

Cutting-Edge Banking Services 

What sets Oxygen apart from other banks is its loyalty tiers and cutting-edge protections. Personal banking options include Earth, Water, Wind, and Fire accounts. Earth’s PVC Card offers 2% cashback, 0.25% savings APY, and 3 virtual cards. Water’s Embedded Metal Card offers 4% cashback, 0.75% savings APY, and 15 virtual cards. Wind’s All Metal Card provides 5% cashback, 1.01% savings APY, and unlimited virtual cards. And, finally, Fire’s Mechanically Engraved All Metal Card rewards owners with 6% cashback, 1.25% savings APY, and unlimited virtual cards. 

Additionally, paying certain bills and travel expenses with your card grants you added protections at no extra cost. When you use your card to pay your monthly cellular phone bill, Oxygen covers your phone for damages or theft up to $500 per claim or $1,000 per 12-month period. If you use your card to rent a car, Oxygen covers most rentals for damages and theft up to the Actual Cash Value (ACV). Oxygen’s Cardholder Guide to Benefits gives a detailed overview of all other features. 

With Oxygen’s mobile app, users have total control over their spending. There is no limit to the number of transfers and wires you can make daily, and it's easy to send funds via PayPal, Venmo, Green Dot, or an external bank account. If you don’t want to call customer support, you can chat with an agent directly from the app during business hours. In addition, business account users can create an LLC through Oxygen’s app prior to completing an application.

Traditional Banking Services

While Oxygen is a mobile-only bank, it still delivers some familiar traditional banking services. Users can access over 40,000 Allpoint ATMs, surcharge-free, in all 50 states, including the District of Columbia. Although it does not offer IRAs or loans, Oxygen savings accounts provide competitive interest rates ranging from 0.25%–1.25%. Additionally, you can earn between 2% and 6% cashback on qualifying purchases and $1 when you buy groceries and coffee. 

Interest Rates and Fees 

Oxygen’s Earth and business account holders pay no monthly or transaction fees and require no minimum balance to open or maintain an account. Water, Wind, and Fire account owners pay an annual fee of $19.99, $49.99, and $199.99, respectively. However, Oxygen waives the annual fee if you meet both the minimum spending and deposit requirements for 12 consecutive months. Oxygen offers access to 40,000 ATMs in Allpoint’s network, surcharge-free, while out-of-network ATM withdrawals incur a $3 charge. Depending on the tier, interest rates on balances under $20,000 range from 0.25%–1.25% APY.

Account TypeAnnual feeBalance required to qualify for APY (and fee waiver)Spending required to qualify for APY (and fee waiver)APY on balances under $20,000
Earth$0$0None0.25%
Water$19.99$1,500$500/month0.75%
Wind$49.99$3,000$1000/month1.01%
Fire$199.99$6,000$2000/month1.25%
Business$0$0NoneNone

Customer Service and Online Experience

As a mobile-only bank, Oxygen’s services can only be accessed through the Oxygen mobile app. Should customers need help with their account, phone and live chat support is available from 10 am–10 pm ET, Monday–Friday. You may also contact customer service representatives via email at support@oxygen.us.

Oxygen’s friendly customer service staff can help you access your account, find more information about services and fees, and utilize app features. 

Mobile App  

To sign up for and access a personal or business account, you must download Oxygen’s free mobile app from the Apple or Google Play store. Through the app, you can make unlimited daily deposits and send or receive unlimited wire transfers. In addition to ACH and wire transfers, Oxygen’s mobile app supports check deposits, PayPal, Venmo, Green Dot, and external bank account connections. You can manage virtual cards, controls, and spending freezes through the app dashboard and locate nearby Allpoint ATMs with its ATM locator. The app is available for iOS and Android smartphones and tablets. 

Security 

All accounts carry FDIC insurance up to $250,000 through Oxygen’s banking services provider, The Bancorp Bank. The app offers biometric security features and is PCI DSS certified. Additionally, virtual cards enable you to avoid using your physical debit card for risky purchases. However, Oxygen does share some personal information with third parties for marketing purposes. Oxygen’s privacy policy provides full details about how it uses and shares your data. 

Summary

Oxygen provides secure and affordable mobile-only banking services for individuals and businesses. Users can earn between 2%–6% cashback on qualifying purchases and gain protection benefits when paying for certain bills using their debit card. APY for personal accounts ranges from 0.25–1.25%, and although business accounts do not earn interest, owners pay no annual or transaction fees. In addition to managing spending, transferring funds, and generating virtual cards, Oxygen allows users to create an LLC during the business account application process. 

Oxygen Oxygen Visit Oxygen

Methodology

This review was based on Oxygen’s website information, third-party reviews, and conversations with customer service representatives.  


Patrick Sather
Written byPatrick Sather

Patrick Sather is an award-winning personal finance writer and licensed broker who has worked for some of the largest financial firms in the United States, including TD Ameritrade and Pacific Life. A graduate of the University of Nebraska in both Economics and International Trade and English, his articles on life's most common financial decisions and quandaries are straightforward, practical, and always easy to understand.

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  • author
    Chan
    3 days ago
    Don’t waste your energy on them ! Customer service is NO help and the Dispute team does not update !

    On 06/04/2022 I made a purchase on a herbal site for 35.74. I contacted your dispute team by email a week after that because I never received my order(paid for priority shipping) . I never heard back from the dispute team after they sent an email confirming they had received my email. Another week went by and the herbal site issued a refund on their end . It’s been another week had went by, still haven't received it. I filed a dispute on 06/10/2022 for a transaction of $35.74, because I never received my order. On the 14th the merchant emailed me proving they have canceled my order and issued a refund. It's been over 3-5 business days and I still haven't received my refund nor and updates ! I want to know where my money is !

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  • author
    Eric Hudson
    Jun 16, 2022
    Oxygen bank is a scam

    Oxygen bank is a scam . Got money from ppp paid into my account . They had to close the account without sending off the money . Now after a year , they want us to settle it at the court .so ridiculous. I want my money $20,530

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  • author
    Beverly Tucker
    Jun 02, 2022
    I have faced financial difficulty…

    I have faced financial difficulty recently and, myself, along with my three children, are set to be evicted from our home. To help, my family managed to raise the money needed to deposit into the court to prevent our homelessness. However, somehow the money was (accidentally) sent to an account I have with oxygen bank. After that, my phone was stolen by a previous roommate of mine and my account was drained via Cash App transfers. After realizing what happened, I contacted Oxygen to dispute the transactions and the police to file a report, with my (now ex) roommate as the suspect. I am certain it was her, as some of the money transfers were to a supplier for her business that I have encountered when partnering with her for a short period. I understand there is a process for disputes and credit. However, my family simply does not have 10 business days to wait. I just fear, after reading multiple reviews on different websites, that my money is gone forever and losing our home is inevitable. I am writing in hopes of helping me to have this matter expedited, as it is clear that this bank really does not care about it’s members. When you call, the representatives are unprofessional and their attention lies with whatever is causing all of the background noise, even the supervisors. I am aware that there are others who have filed claims and disputes but there should be an option to expedite whenever there is a serious matter as this. My family’s life is literally on the line and I feel helpless. EDIT: I was notified that a warrant has been issued for my ex roommate for stealing my phone and fraudulent use of my debit card. However, apparently that is not enough for Oxygen.

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  • author
    Anonymous
    May 24, 2022
    They give you the runaround to cancel…

    Worst customer service ever!!! They give you the runaround to cancel an account even. They claim that there is no account associated with your email but they never asked for an email. They tell you to call the customer service number but all it does is ask to confirm your card number then hangs up. Terrible, terrible, terrible. These guys are scam artists at best.

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  • author
    Patty Hyden Pooh
    May 23, 2022
    Worst bank and customer service all I…

    Worst bank and customer service all I cn say is hire a lawyer I did with the advice from the IRS take them to court they made funds available when my sister's return went to my account then froze it the next day said I needed a letter of intent from the IRS IRS said they r not the one who froze the account and that the bank deposited the funds and made the cash available so there was nothing they cld do now my sister is on the streets with her 2 sons and I cnt give her her money nor can I use mine this is the worst bank and dnt get me started on customer service

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  • author
    Justin Robinson
    May 13, 2022
    Beautiful app, but garbage Company

    With my first bad review ever, it brings me great sadness to write it about my favorite banking app I've ever used. I remember signing up a few years back and looking at the app and falling in love, I really love the digital side of things and Oxygen was catering to everything I loved. They offered incredible features like unlimited digital and merchant cards, 2-6% cash back at some of the most popular places to eat and shop, and overall so many unique and amazing features that I simply fell in love with. I've used this app for over 3 years now and used their banking app exactly how they advertise... I have over 20 merchant cards, I use the one time cards on a lot of the online shops, and I utilize the cash back every chance I can get. But these perks Oxygen offers are all a coverup for the massive issue of this banking app, they DON'T control your money. The Bancorp Bank has control of your money. Why is this an issue? Because Oxygen is telling their customers they get "unlimited deposits to their account, unlimited digital cards, and 5-6% cash back, and so many other perks" but when it all comes down to it your account is going to get closed just like mine just did. I never thought I would be sad to not be using a banking app anymore, but I fell in love with how it worked and I thought this was the future of banking, my friends told me it was too good to be true and there's no way any bank can keep this up, and after even spending $199.99 to upgrade to their fire card (which they make you spend a ton of money on their card, and deposit over $6,000 per month), well, when you actually do these things... they PUNISH you for it. Soo the perks they offer are simply a cover-up. I trusted my bank with about 70% of my deposits, I mean they were amazing and I never once questioned they would ever do anything like they do today where they closed my account permanently, offered no explanation, and gave me no details of when I would receive the funds that were in my account. My app no longer works, and they are digital so obviously I can't go into the bank to get the rest of my funds. It brings me great sadness to say this bank is simply a fraud, I saw reviews and said "Oh they probably just had bad luck this bank is incredible" and sure enough, here I am, writing that same review, and I'm someone who deposited over $6,000 a month consistently, used the bank EXACTLY how they advertise it and encourage you to use it, but ultimately Oxygen has NO say, the final decision comes down to The Bancorp Bank. I thought this one was too good to be true, but after be able to use it for a few years I started to trust them with my deposits more and my payroll payments, I mean they literally offer these high end "Fire" perks that you have to spend an insane amount of money for, but in reality you will be punished and your account closed just like mine. Please save your heartache, as beautiful and amazing as this app is, it's truly a scam... you will get burned, it's just a matter of time. With great sadness, A former Oxygen banker

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  • author
    Kristi Thomson
    May 13, 2022
    I've been using this bank for 3 years…

    I've been using this bank for 3 years but full time for the last year,now keep in mind I get my paycheck deposited weekly and never had no problems, everything's been fine until today. someone used my debit card without my permission without my knowledge. I contacted the bank and explained all this, and I was informed today that I will not be refunded my money from them even though I have never Gave anyone my debit card number or permission to use my card and supposedly they did an investigation and decided there was no error.I had no clue how you come to that decision when I tell you no one has had my debit card, no one has had permission to use it and these are not my bills. So now they think I should just say o well to $1,200.00 and that's not gonna happen so I'm unsure what my next step will be.

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  • author
    Kimberly Thomas
    Apr 08, 2022
    Scammer and thieves they will steal…

    Scammer and thieves they will steal your money look at all these bad reviews

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  • author
    Tisse
    Apr 02, 2022
    I WILL NEVER DEAL WITH THIS BANK AGAIN

    I WILL NEVER DEAL WITH THIS BANK AGAIN. I have contacted customer service multiple times about transferring my money from my savings account to my checking account they can’t help me they keep telling me I have to wait 24 to 48 hours for a response I’ve waited multiple days I have heard nothing I have now became late on my bills as I can’t access my savings account to be able to transfer my funds I have been very irritated dealing with this bank and the customer service that comes along with it they are very unprofessional and untrained as soon as I get my funds available I am switching and never using them again.

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  • author
    Heather Hawkins
    Apr 01, 2022
    The UX Says It All, Theives!

    Took my money and won't give it back. Claims they didn't receive my deposit. CashApp says different. I mean, just look at the UX! Horrible design. That should tell you all you need to know!

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  • author
    linwood
    Apr 01, 2022
    Customer support horrible

    My application was not approved for some reason which they won't tell me I been told to make another account which I can't do obviously but hey don't call customer service or msg gmail because they are no help at all.

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  • author
    Michael
    Apr 27, 2022
    This oxygen bank card issue

    This oxygen bank sucks, and I have been using my oxygen card for expenses which they attempted to close my account twice for unusual activity, I am in their highest-level program (fire element) but apparently if you don't use this card as your main bank which does not allow cash deposits you will get shut down.

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  • author
    Victoria Kalekale
    Mar 23, 2022
    I would give 0 stars if I could

    I would give 0 stars if I could. I’m always having problems with this bank ever since I switched. There are times I won’t have access to all my money when I need and that’s the biggest thing I hate about it. I had my refund transferred to my oxygen bank account and had to make a $10,000 purchase for a car but was unable to urchase something for more than $5000. I didn’t even have anyway to pull it all out either. I didn’t really go over the limits carefully. And they trick you to thinking it is a good bank. They rarely have funds available even tho I had over 20,000 in my account. Ridiculous. And I hate the experience I had with them, the worst, seriously! Never go to this bank, even netspend is better because then you can go pull out money in person. But you can’t do that with oxygen. 20 thumbs down 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾 They even temporarily suspended my account because they said it was being used for business purpose and I inconveniently couldn’t make a payment that I really needed to take care of the day they suspended it as if they owned my Money 🙄 sooooooo very irrritating and waste of my time and breathe. Definitely transferring all my funds to my new business bank account I opened with mountain AMERICA and leaving behind this ridiculous joke of a bank.

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  • author
    Michele
    Feb 10, 2022
    ABSOLUTELY THE WORST BANK EVER

    ABSOLUTELY THE WORST BANK EVER! Do NOT waste your time or money! I have money in this account & yet I can’t access it even after calling customer service. I’m going to report this bank I just need to figure out what authority I do so at.

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  • author
    Robert Cannon
    Feb 09, 2022
    Never deal with this company.

    I used this scamming companies card for a purchase in November of 2021 and the website I ordered from was in China and they charged me 709 dollars for the purchase and they sent nothing so I put in a dispute and waited over a month with no email from them and decided to call them with no help at all about the progress of my dispute and they would not give me any help at all to figure out why I have not received a response. This company is the worst to deal with and the customer service people are rude and uncaring. Beware of dealing with this company. Thieves.

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  • author
    Nicola Crudele
    Feb 01, 2022
    Love this Bank

    Love this Bank! I switched from CapitalOne bank checking/savings to Oxygen Bank about three months ago. I was a bit hesitant in the beginning but then i said let me try a new online banking instead of a traditional bank. I cant be more thrilled.!! Fire Element is what you should go for. Amazing benefits, savings etc..They will mail you a Metal card once youre in the Fire Element world... Super Awesome> Definitely suggest Oxygen Banking. 10 out of 10. x0x0

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  • author
    Torri Jones
    Jan 29, 2022
    Someone hacked my bank account…

    Someone hacked my bank account 1/22/2022 I reached out to Oxygen Bank filed a dispute, sent a written request of no knowledge of these transactions that happened in MX gas station. I had and still have my bank card in my possession and I live in VA did not travel or know of anyone is MX. So I receive a response saying my dispute is closed and they found no error. I called and I cannot speak to anyone that handled my dispute and I did not receive any supporting information regarding their investigation. I trusted this banking entity with my money and I am not being protected. I will contacting the BBB against them and I am still researching to see who else I can report this too because I will not let them keep my hard working money.

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  • author
    lester ricks
    Jan 28, 2022
    This was the biggest mistake dealing…

    This was the biggest mistake dealing with bootleg banks and when you call Bankcorp they dont want to deal with them, they freeze my account because i transfer MY HARD EARNED MONEY TO ANOTHER ACCOUNT OF MINES its like they want to control how i spend my money NOT HAPPENING. I WOULD HIGHLY RECOMMEND NO ONE TO DEAL WITH THIS BANK IF ITS EVEN A BANK.

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  • author
    Ronda Brewer
    Jan 27, 2022
    I’m new to this bank and to the app

    I’m new to this bank and to the app. All day I have tried to add another bank account To my app, but when I push the “connect bank account” button, it does absolutely nothing! I was also considering using this bank card for my direct deposits, but after reading the reviews, I am beyond a little skeptical about it!!

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  • author
    Chad Garrett
    Jan 07, 2022
    These people are real works of art.

    These people are real works of art. On September 15 my renters assistance was deposited about $9,250 the mine I received the deposit I get a notification on my phone telling me of the deposit shortly after that like within 5 mins I receive an E-mail telling me my account has been closed for undisclosed reasons my mobile app will be disable and the funds are on hold pending investigation.ive not been able to get any of the money my daughter's were homeless on christmas.ive talked to the justice department and the FDIC and I've hired a lawyer.ill post the outcome

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  • author
    Kelly Doherty
    Dec 28, 2021
    Thieves!!!! Will still your money

    I used oxygen to do my Christmas shopping, and a few other transactions. One of the stores I used the card with to shop online didn’t have a few of the items I had ordered for online pick up and had refunded my card. Same as the person below me, when I called customer service to find out where my refunds were the rep also told me I had already spent the money, but also couldn’t tell me where or when it was spent. I am so glad I not only recorded the call, I also took screenshots of everything. The customer service rep over the phone confirmed the original charge was $146 but this morning when I go and look at charge in question changed from the original purchase price of $146 to $35 and I was told i had already spent the money! First of all the $35 is what I was owed as a refund as the price of my transaction had changed from $146 to $121. What happened to my money oxygen? Because I have been waiting almost two weeks for the refund and purposely kept my account balance at $0 so this time your representatives couldn’t say I spent the money this time but they still told me I did. Don’t bank with these people they will steal your money!

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  • author
    Aaron McKee
    Dec 27, 2021
    Too many issues

    I've had a multitude of issues with this mobile bank. Their mobile deposit is highway robbery at the very least. The 3rd party business they use for mobile deposit charges a ridiculous fee, $40 on an $800 check?? It's absurd. The dates for the transactions in my mobile app skip forwards and backwards, sometimes multiple days, so it's hard to find a specific transaction. Having to uninstall and reinstall the app to be able to make a transfer from my savings account to my checking account. Completely bizarre in my opinion. This last one is the final straw and I will be closing my account at the beginning of the New Year. I requested a refund from a specific company that I won't name because this is not their problem. This charge was still processing in my checking account and the unnamed company reverse the charge. From what I can see in my mobile app, the debit was never returned to my account. I contacted Oxygen Customer Service and they told me the money had been returned to my account on December 25, just yesterday..... Odd considering banks don't process transactions on federal holidays, right? The customer service rep tried telling me that the money was already spent but couldn't tell me where it had been spent. Don't believe the hype and heed mine and everybody else's warning: AVOID THIS BANK!

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  • author
    Mindy Scott
    Nov 29, 2021
    Absolutely disgusted with customer…

    Absolutely disgusted with customer service and the lack of concern about the situation. They screw up and I have to wait 24-48 hours for them to even look into the problem, check has been marked void per their system and requirements. I guess I'll just close the account and go elsewhere

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  • author
    Letoria’s Secret
    Nov 22, 2021
    Someone hacked into my account in…

    Someone hacked into my account in August 2021 and stole all my money across seas, My dispute was granted to me but here it is November 2021 and still can't get my money they stole. They sent the money to the account they closed and card they cut off. Why would they do that knowing they closed everything, Now I have been waiting on a check to be sent to me. Everyday I call (from the time they said my check would arrive and it never did) for an update and Everyday my money still sitting in my account. I'm on hold now waiting for a supervisor and whenever I ask to speak to a supervisor they never available after they lied to me about my check I can't speak to a supervisor at all now. They hang up on me while I'm on hold and never give me a call back. I'm looking into sueing them now. seems that they don't want to send me my money. After I get off the phone with them now I'll be calling my lawyer.

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  • author
    Ryan Evans
    Nov 13, 2021
    Shocking inept, and that's coming from the clumsy guy... 😱

    Don't waste your time. I attempted to open a business account with them to create an LLC. They did not mention anywhere that the only way to open a Business account is to apply for a personal account first. As a result, I was denied for both accounts. That scary thing, somewhere in their system I have some type of account because I'm able to change my password AND approve devices at log in. And after spending an hour on the phone with customer service, no one can tell me exactly how or why. Customer service is disrespectful and rude. They act as though being right is a game instead of doing their job which is to "serve the customer". I mean. It's literally in the title.

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  • author
    Vickie Osborn
    Nov 06, 2021
    Scammers on the move

    I used this so-called bank for almost 3 years. I did the same thing loaded my card and used it. Then one day they up and closed my account for no logical reason. The remaining balance on my card I am still waiting to receive and it's been over 2 months since my account was closed. I advise anyone who wants to keep their money NOT to deal with this scamming so-called bank! This place succs!!

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  • author
    Never Oxygen
    Oct 23, 2021
    Terrible bank

    Terrible bank, nothing but hassles with them and if you call support you may be told different things by different agents. I recently added $30 from my chase account on a Friday morning and the next Friday it still is not in account. Its cash, bank to bank its not a check waiting to clear or a huge sum of money. Going to close this crappy account.

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  • author
    Jonathan Goodman
    Oct 26, 2021
    Oxygen has contempt for their customers

    I am so angry at Oxygen right now! Last week I called to ask about a particular charge. The customer service rep spoke terrible English and instead of asking questions, immediately cancelled my card. Then couldn’t understand why I was frustrated. Maybe it’s because I said “don’t do that” quite loudly and he ignored me. Then I am told my new card was going to be sent out. Two weeks later I still don’t have a card, can only use a virtual card which is useless to me and they sent my card to my old address across the country! Even though I updated everything several months ago. I called and they insisted they didn’t make a mistake. Today check my mail delivery and lo and behold still no card! I have been with them for two years and this is my thanks? Update, I have been trying to get this resolved for three weeks. They sent the card to the wrong address tried to put it on me and refused to overnight a new card. These people are predators and I will be changing banks.

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  • author
    Steven Eddie
    Oct 13, 2021
    There not even a bank

    Well for starters if I was able to give half a star I would. I see all the reviews bout how awesome of a bank oxygen is,well first off oxygen is not even a bank there a financial technology company the actual bank is bankcorp bank and second of all they are the worst that I've dealt with I opened a account with them and had a ppp loan deposited in my account but it was accidentally placed on my personal account instead of my buisness so oxygen froze my account (and I might add that it has been frozen for a lil over 5 months) and at the beginning their telling me I need to get a LOI from Capitol One and upon contacting Capitol One several times they tell me that they don't even deal with ppp loans. So I tell oxygen what I was told them all the sudden it's I need to contact fountainhead for the LOI so I contacted them left 5 diffrent messages and sent 4-5 emails and no response so oxygen tells me there a nothing they can do till I get a LOI meaning they can my funds for another 6 months of I don't get one. The people there are a joke because it's playing as day they do not know what their doing or talking about because everything is done off a card,I'm being told the exact same thing even by speaking to diffrent people and that's everytime I call By doing what their doing oxygen has caused me to lose my marriage,my home,and my buisness just by keeping my funds tied up. I personally feel what their doing is straight embezzlement and I will take every action needed for them to answer to what there doing OXYGEN....YOU REALLY NEED TO STOP SELLING THESE PEOPLE A DREAM WITH ALL THE LIES YOU TELL THEM,YOU'RE NOT EVEM A BANK SO STOP TRYING TO ACT AS ONE

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  • author
    Will Koenig
    Oct 12, 2021
    I was excited about this bank at first…

    I was excited about this bank at first and I was going to use it for personal and business banking. Well that was until I was declined for a business account. Then the first little aggrevating experience occurred. I call CS, I don't remember why, and they are verifying my account and I can't get past the email. Literally this goes on for 15-20 minutes. Finally she gives me a hint, and it's my business email, which I certainly did not open the account with, I applied for the business account with it, and they changed my other one. OK, I reserve a hotel and they charge my card, I get there, there's no availability. Could not any clearer that I did not receive service for my money. I dispute the charge the next day. It has now been over 60 days, they're still "investigating". What's to investigate, they are literally admitting fault on the BBB, yet here we are over 2 months later. There's no calling the bank BTW. You get Philippines and they tell you there's nothing they can do, which is ironically what they say no matter what business they are "representing" so they transfer me to the "dispute" dept. Which ironically sounds just like the dept I was just transferred from with all the screaming in the background, very unprofessional aire about it. So I start to question this, "person" who said the name was Max or Ray, or Val. I quickly realize that they know nothing and are reading a script. So I challenge the logic of that being the "dispute" dept. I say, I typed in the dispute, I enter and send an additional email with all the details, and then I email this supposable dept and keep getting that they're still "investigating" . So what exactly are you investigating? What about the provisional credit? How come I can't talk to America where my money actually is? Surely my money isn't in the Philippines? He /she /it idk says they can't answer any of those questions, and have no authority to give provisional credit. Ok, who does? The "investigation team". I'm literally laughing out loud as I'm emptying my account. They also can't transfer me to the investigation team, or America. So, yeah.... I call the 3 people I referred there and tell them to close account immediately. Oh, I'm still not done. I don't feel good about that card anymore so I order another, but notice that even though I changed my address it was still the old address. Well this is new, a place to scan your ID and such. OK, after 30 minutes of not getting the scanner to work I give up, the card is floating who knows where. I email them to close my account. I don't even care about the $84 anymore, they're only going to send it to the wrong address. What a joke. How am I not a millionaire?

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  • author
    David
    Oct 08, 2021
    Best Digital Bank I used

    I used Revolut, Chime, N26, Varo and many others. Does not even compare man!

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  • author
    Harry Andrews
    Oct 08, 2021
    The most amazing (and pretty) card

    Love the card love the app and love Oxygen. Try it and you will agree

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  • author
    Joseb Nedr
    Oct 07, 2021
    Cash deposits, cashback and invoices

    A lot of dreams come true with Oxygen. Thanks so much guys! Keep up the great work.. maybe hire a new UX designer though!

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  • author
    Lauren Black
    Oct 06, 2021
    Cashback on food delivery

    A lot of covid-stay-at-home dinners and a lot of Oxygen cashback!

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  • author
    Billy russell
    Oct 06, 2021
    Thanks for a great bank

    Thanks Oxygen for an amazing bank

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  • author
    Mariya Morich
    Oct 06, 2021
    Love it! 🥰 😍

    Amazing bank and great cashback offers that are actually helpful.

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  • author
    Michael Roberts
    Oct 06, 2021
    Best Novo alternative

    Used Novo for a year then saw Oxygen on Highsnobiety gave it a shot and never looked back

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  • author
    Joe King
    Oct 05, 2021
    FDIC insured business account

    Its a legit FDIC bank, so cool and also secure with unlimited cards that you can create, freeze or destroy!

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  • author
    Cammie Struthers
    Oct 04, 2021
    Awful company

    I was told by 2 different people that I qualified for the $50 but yet I never received it. Now they are telling me that the other people were wrong (one was even in an email) and they told me that "it was sent to me on accident" the other was over the phone. I do NOT RECOMMEND OXYGEN BANKING they have no clue how to even run a business I sure don't want them handling my money.

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  • author
    Alan Jones
    Oct 04, 2021
    Love my account

    Great account to have, I use them for both my business account and my personal account.

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  • author
    TCHALLAA
    Oct 04, 2021
    I’m not sure what all the hype is…

    I’m not sure what all the hype is about, with this Oxygen Visa card! I have had this card/account for about 6 months. I have NEVER used it! I have never used it, because after receiving my card, I contacted support with a couple questions. I have yet to receive any response from Oxygen Support! Even though I have contacted them 3 times with the same questions/issues, over these past 6 months. Based on MY personal experience, I would say Oxygen is trash, and everyone should avoid this company.

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  • author
    James
    Oct 04, 2021
    Epic mistake but a good account

    Locked me out of my account saying something about my phone... got resolved but don't lock me out for security bs

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  • author
    Willie Perry
    Oct 03, 2021
    They care A LOT

    This bank is the only one who actually cares about you! dingged one star for the ATM fee (charged twice once) but other than this its great!

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  • author
    Bradley Elliott
    Oct 03, 2021
    Love it!

    Love the app and the card

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  • author
    Gerald West
    Oct 02, 2021
    🛑 Stop paying Amex

    Paid, yep, $200 for Oxygen Fire the TOP card and I love it! Amex were asking now for $750 for less perks!!

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  • author
    Kjen Otijen
    Oct 02, 2021
    Air and proud

    Every time and pay with my metal Air card I get compliments AND cashback 🙂

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  • author
    Finge Noime
    Oct 02, 2021
    Title

    Title: Love Oxygen Text: Best card I ever owned

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  • author
    Nicholas robinson
    Oct 01, 2021
    My #1 bank

    Tried Revolut, Chime, Varo and Current and they all suck. Oxygen features and perks are the best out there.

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  • author
    David Franklin
    Oct 01, 2021
    Two years and counting

    Had my card for almost 2yrs, not a huge fan of the new design but the app and card is super solid

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  • author
    Madison Jackson
    Oct 01, 2021
    Started my business

    Created an LLC company on Oxygen and now I bank with them for both personal and business.

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  • author
    Tammy Alexandra
    Sep 29, 2021
    5% cashback on Gas

    a LOT of cashback offers and high interest on savings!

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  • author
    James
    Sep 29, 2021
    Brought all my family over!

    I invited all my family over to Oxygen we made a bonus on referral and really enjoy the card!

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  • author
    Hanson Miller
    Sep 29, 2021
    Love ❤️ Oxygen

    Best card I ever had!!

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  • author
    Jess Bell
    Sep 28, 2021
    Hypebeast Bank ⭐️

    Never saw a cool futuristic bank app like this! Love it!!

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  • author
    Hr. Justesen
    Sep 28, 2021
    Amex killer

    Farewell Amex! light-years ahead and support is amazing

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  • author
    Isabel Loudy
    Sep 28, 2021
    Better than Chase Sapphire

    Way cheaper and better than sapphire. More cashback and even interest on saving account

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  • author
    Deborah Howard
    Sep 27, 2021
    Varo to Oxygen

    Really cool app, very secure and there are a ton of features. Left Varo after using them for three years.

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  • author
    Jack Phillips
    Sep 27, 2021
    Disposable Virtual Cards

    YES! You can create for free disposable virtual Visa cards to pay online. Super secure! Genius! Transfer a bit slow.

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  • author
    Nancy
    Sep 26, 2021
    Amazing account, the best bank

    One star out for not much free ATMS in the suburb but other than that its the best

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  • author
    Kathleen Snyder
    Sep 26, 2021
    Stop using Digit its free with Oxygen

    Used to pay for Digit to have saving rules now I get all this for free with Oxygen

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  • author
    Alex
    Sep 25, 2021
    Changed from Chime

    Had Chime for a couple of years .. got invited to Oxygen and loved it!

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  • author
    Marian Shilling
    Sep 25, 2021
    Love my Oxygen account

    Got an invite from a friend to join. Love the chat, payments and groups. Bye Venmo

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  • author
    Thomas Miller
    Sep 25, 2021
    Love Oxygen tried them all

    Opened an account with pretty much all banks and Oxygen is by far the best! Thanks for the swag too!

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  • author
    Hayes Gregory
    Nov 10, 2021
    Love it

    Love my Oxygen card

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  • author
    Chad Garrett
    Sep 23, 2021
    They steal covid-19 renters assistance!!

    I had an account with direct deposit for almost 3 years.i got my covid rental assistance deposited into the account it was a little over $9,000.i was happy I was gonna pay my past rent and get back on my feet and 8 hours after it was deposited I got this email Your Oxygen account was flagged by security monitoring system for patterns that do not align with the Deposit Agreement you signed at account opening. At this time, a business risk decision was made to permanently close your account. Your account will not be accessible, and your mobile application will be disabled. Any recent deposit(s) will be returned to the sender. Please respond to this message if you have any questions. If you have any issues responding by email, please contact our Customer Service Team via phone @866.287.7021 (10 am – 10 pm Daily EST). Sincerely, Oxygen Safety and Trust I couldn't believe it I've never had a problem with them,and the people in the reviews that are calling them thieves are absolutely right because California rental assistance department has no record of them even attempting to return the money.my daughters and I are gonna be on the street at the end of this month because of this.Thanks oxygen!

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  • author
    Ycarmelo
    Sep 22, 2021
    Love it!

    Love my Oxygen card, it came in a beautiful package and I love the cashback on gas

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  • author
    Caret Phillip
    Nov 10, 2021
    Amazing business account

    Used to use Azlo Bank, when they shutdown tried Oxygen and never looked back

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  • author
    Larry watson
    Sep 22, 2021
    Upgraded to Water for 20

    Took a star out that I had to pay 20 buck to upgrade to Water but the metal card and cashback make it honestly worth it

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  • author
    NGoldberg
    Sep 21, 2021
    Best bank I ever worked with

    Best bank I ever worked with. Moved my money from Chase to Oxygen and my pay check now also shows up earlier. Great cashback offer that you actually get to use

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  • author
    Derrin Moore
    Sep 21, 2021
    Do not use this bank

    Do not use this bank. My account was flagged for using it as a business account, because I deposited a check from a business. Yes, you read that correctly. To close the account, they have to send a paper check and it takes 21 days to receive the funds. Please don’t use this bank. Extremely frustrating.

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  • author
    Soraia Assis
    Sep 16, 2021
    I open an account with oxygen and added…

    I open an account with oxygen and added this account to receive the direct deposit of my job. Just like many banks I know ppl set their account to have their direct deposit from their job. They blocked my account, I called them to close my account because many times I tried to use my card online it always declined while I have money on my account. They said I can’t close my account because I was using my account for business and my account was not supposed to be for business. I was not using my account for business! I only had set it to be the account where I have a direct deposit from my job. Another thing is, you can’t transfer money from your account and you can’t cash. I had to make a check in my husband’s name, wait until it arrived it by mail, so I could have my money. They are not unblocking my account so I can use my money, they also are not allowing me to close the account. My money is with them and I can’t have it.

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  • author
    Nate Coffee
    Sep 09, 2021
    No help from anyone

    After the last update the app is saying my device is not authorize to get in to my account and then tells me to log out I have called customers service and email them for the last 4 5days in a row they tell me that theyll sented a email I never got I just want to get in to my bank to close my account with them

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  • author
    Melissa
    Aug 30, 2021
    They just closed my account without…

    They just closed my account without notification or anything. I asked how they can close it without telling me first and then they say they will send me an email.

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  • author
    Kell
    Aug 26, 2021
    Do not use oxygen banking!

    Do not use oxygen banking!! I’ve been using them for about 2 months and have had 3 different times when I had an Order cancelled and they never refunded me the money. I called them and they said they refunded it and would send me statements. When I got the statement there was nothing on it about that charge at all. I’m pretty sure they are stealing customers money so I’ve stopped using them altogether. Their customer service is also horrible and hard to get ahold of, wonder why! I keep a close eye on my money I know what goes in and what goes out and they never refunded those amounts so if you decide to bank with them be careful and watch your money carefully! Hope this review prevents others from losing their money! Good luck!

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  • author
    Jaszlyn Jalile
    Aug 14, 2021
    This is the worst bank ever

    This is the worst bank ever. Yes hey sent me a card that’s already been used so now they making me wait to access my money in my back account and I have bills that are due....they custom service barely speak English so they don’t know anything what you saying...it’s sad they need to be shut down because they scamming people out that money...every time I ask for a supervisor , they just put me in home and don’t even look so they come back in the phone saying it’s not one available...so you telling me at the job every day all day it’s never a supervisor on duty.

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  • author
    GREE DOT SUCKS
    Aug 11, 2021
    This company is trash

    This company is trash! They suspend your account if u have deposits at they decription and they wanna put u threw all kinds of things to get ur money transferd our of ur account to another well now they will have the biggest lawsuit ever . This a prepaid account not American express

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  • author
    Samantha Inman
    Jul 30, 2021
    "Free" Checking isn't free anymore

    I opened up a personal account with them in late 2018. I used this account only for direct deposit, and only to pay my rent. For almost 3 years, it was great. I received the rent portion of my paycheck 2-3 days early, so I was never late. Then a few months ago, they "revamped" their personal account program so now they have "levels" that you must qualify for (in deposits, debit card usage, etc), and these levels cost money. The perks of these levels are more or less the same perks that Oxygen has always touted but parsed out into most to least desirable. The "free" level has no perks, but no fees either. The more desirable features, the higher your annual fee will be to use them. Without the perks, Bancorp is the worst bank you could use so I'm not sure what they're getting at. While the change doesn't significantly affect me, I'll be taking my money elsewhere purely on priciple.

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  • author
    Oluwaseun Adeniji
    Jul 30, 2021
    Worst F**king Bank Ever

    I would give them zero stars if I could. This is the worst bank I ever had an account with. They froze my account for no good reason, due to their very flawed banking system and now I'm struggling to pay my bills. It’s been weeks now and still no f**king progress. This really sucks especially during this pandemic. If your thinking of opening an account with them DON'T DO IT, these people are not worth it, they don't care about their customers. I'm going to start using crypto now screw the banks.

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  • author
    Christian
    Jul 27, 2021
    Wish I could give less stars

    Wish I could give less stars. Awful experience and worse customer service experience.

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  • author
    Ashleigh Smile
    Jul 27, 2021
    $$$ missing and closed account

    I loved Oxygen at first, I referred all of my employees to them, and my family. I started playing a little online poker 6 months ago, and there wasn't ever an issue with this. I paid for every transaction made, I even spoke to a representative because they were charging me international fees every transaction whereas Chime did not. They just said it was a company policy and it being only 10 cents to 20 cents it didn't bother me much. Out of the blue they closed my account, due to online gambling. There was a balance of 456.79 in my account. They said they'd sent the money back to the issuers and I'd have to contact them. I can't get any of statements because it won't let me in my account. Now it says my balance is 19 and some change when I call customer service and they can't explain anything to me. It's completely unprofessional and I would like to know where my money is.. don't bank with them. They are great at first then they strike like a thief in the nignt.

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  • author
    Curtis Scrutchin
    Jul 24, 2021
    They have a problem with the website.

    They have a problem with the website. I have been on the phone 4 days getting a promise of a email. They get my user name mixed up.

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  • author
    Cynthia Descoteaux
    Jul 12, 2021
    Give me my money

    This bank is not very together the keep doing things wrong playing with my money don't know how to work there own site so I have to pay I'm not happy I want my money's I lost my dad and this money was part of my inheritance,I share equal with brothers they keep opening the wound saying I caused fraud I done. Nothing wrong CYNTHIA DESCOTEAUX

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  • author
    Aaron
    Jul 11, 2021
    I am very disappointed in Oxygen

    I am very disappointed in Oxygen. They was my best bank to work with and now since a couple of so called updates they have completely made it impossible to access it other than by phone. After spending roughly an hour on the phone with someone I could barely understand and resetting my password still made no difference. Therefore I will use the $2+ I have left in there and close my account. Beware friends people are out to take what you got. Vemeo was the first to start cheating people. They took a little over $20 and never have returned it on the assumption that I had the wrong email which I did not

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  • author
    Coy Quinn
    Jul 06, 2021
    I have a Oxygen bank account for 4…

    I have a Oxygen bank account for 4 months and money was keep leaving my account. now i cant login to my account and they not helping me get my account back and get my money

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  • author
    Joseph
    Jun 26, 2021
    GARBAGE!

    GARBAGE!! CANCEL NOW! Had a personal account for months, at most. One Thursday morning, 2:04 AM, they send me an email (which i didn't see until around 3PM friday) that they cancelled and CLOSED all my accounts, sent my direct deposit back to where it was from and that the matter is closed for discussion. for an apparent violation of the TOS and "deposit agreement" this is what the email said: "Due to recent activity on the account that was flagged by our security monitoring processes, unfortunately, we have identified your account for closure. These activities do not align with the Deposit Agreement you signed at account opening. A few reminders when the account is closed: The account will remain inaccessible. Any recent deposit(s) from unemployment, IRS, SBA or other government sources will be returned back to the sender. If funds in the account are not sufficient to cover the return, we will work with you to fund this as well to cover the gap. If there is more than one Oxygen associated account, we may take funds from another associated account. Additionally, this conversation is now closed....." THERE WAS NO ACTIVITY. I GET PAID, WEEKLY FROM THE SAME EMPLOYER! worst thing is i had to spend an absurd amount of time JUST TO GET THEM TO SEND MY GD MONEY BACK TO ME!! they closed my account and weren't even going to bother sending me my $ back, or letting me know ANYTHING. so now i have 0$ until they mail me my $ 7-10 business days, which really means 2 weeks. not to mention the time it will take for my direct deposit to make its way BACK to my employer and then ask them to cut me a check. absolute garbage of a bank, g.a.r.b.a.g.e. spoke to customer service many times. useless with a capital U. nice people, sure. but its always "the back office" fault. RUN CANCEL its NOT WORTH the SMALL AMOUNT OF CASH BACK for the debit card purchases, thats what drew me in...cancel cancel cancel cancel!!

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  • author
    olsi cobo
    Jun 14, 2021
    Do NOT open an account and if you did

    Do NOT open an account and if you did, CLOSE IT IMMEDIATELY! I traveled to Albania, before I traveled I asked them if I could use it, they said "you can use it anywhere Visa is accepted". I come to Albania, I can't use my card, can't access my funds. I call them, they tell me "U.S. Treasury law does not allow transactions in Albania". My Chase card worked, FROM THE U.S, but Chase doesn't follow laws, only Oxygen does. I am closing my account as soon as I transfer my funds.

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  • author
    Fish Frankcool
    Jun 02, 2021
    Money Got locked inside my Oxygen on 05/27/2021

    Oxygen account is not advisable to receive money with, I got my loan from Fast lane at Womply on 05/27/2021, and make a purchase of crypto with my VISA card from my same name Crypto.com account, after that my account was limited and now my account was currently locked with my money and crypto purchase also returned my money to the Oxygen and all got locked. Oxygen is not advisable for using, they always got peoples money locked on, till they resolved all this locked issue people are facing

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  • author
    Sasha P
    Jun 01, 2021
    This company is horrible closed my…

    This company is horrible closed my account for something that wasn't correct customer service is terrible & it's no number for corporate.

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  • author
    Flo
    May 26, 2021
    Thanks for your free services

    I have used the Oxgen Bank account for over 3 months. Much better than N26 or Revolut (not even close). I find myself using this card more than my other debit and credit cards. The card arrived quickly. Was very easy to setup direct deposit and send money to and from my other accounts. The cash back offers are great. Love the 7% back at Trader’s Joe’s. Switched my Uber and Lyft payments to this Oxygen account given the cash back. The APP updates you when a purchase is made and how much cash is available to be redeemed. Have it synced with my watch and see the Trader Joe’s cash back on my watch as I leave the store. Recently sent a check from the APP for a bill. Love not having to write checks nor find stamps. Used the virtual card feature as well. Looking forward to early pay. Great company! Great features!

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  • author
    Colin MacRitchie
    May 21, 2021
    Fraudulent charges

    Fraudulent charges, customers service is a joke and did not help at all. Attempted to tell me I wouldn’t get a provisional credit for up to 20 business days, ended up having my attorney contact them with the actual law (which is they have up to, but no more than 10 business days), and only then did they release my funds. Thank god I only use this account for random stuff on PayPal.. with my capital one account (main), the only 2 times I have had fraud the credit was in my account by the time I even got off the phone with them. Do not bank with these p r i c k s they are criminal.

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  • author
    Jabba Deez Nuts!
    May 18, 2021
    "Free" Business Banking (with Predatory Partnerships) is Worth Every Penny.

    Oxygen is the ultimate inconvenience for business banking. Like others, Oxygen sucked me in with the cash back offers on its business debit card. They also offer free services regardless of how many checks you write and/or your balance. However... Oxygen is LOADED with hidden fees and their customer service department is a pathetic example of passing the buck until their customer exhausts themselves. Need to deposit cash? No problem: go to any Green Dot affiliate and make a deposit... then pay a $5ish fee. That's not exactly free banking, is it? The real problem comes from their check deposit service, Ingo Money. This company is a vulture when it comes to giving people access to their money. If you want a "free" deposit, you better have enough money to get through the mandatory 10 business day hold on any check you deposit. If you can't wait that long... get ready for a 5% charge on your deposit amount. Yeah... you lose 5% OF YOUR PRETAX income because Ingo Money is a glorified check cashing/payday loan company. Furthermore, Oxygen never discloses any of this in their enrollment details because Ingo Money is a subcontractor. Their policies and charges are not Oxygen's policies and charges. And when you set up a business account with Oxygen, how about that check cashing service Ingo offers? Well... Oxygen doesn't forward any documentation, so Ingo won't deposit checks made out to your business. Those checks have to be made out to YOU, PERSONALLY, raising a whole host of red flags for commingling and other auditable behavior. To rectify the problem with Oxygen is a non-starter because nobody at their customer service department is actually a banker. It's a call center in India. All they do is say "sorry for the inconvenience" and wish you a good day. It's pathetic. Rectifying the problem with Ingo Money requires a "24-48 BUSINESS HOUR" review period similar to the delay in setting up the Oxygen account. Furthermore, Ingo Money took a week of daily customer service calls with hold times of an hour or more, to identify why deposits were being declined. Then Ingo Money said they could probably waive the instant deposit fee for the check that has been held up (and continues to be held up). Then Ingo Money said they can't waive the instant deposit fee. So here's what "no cost" banking actually costs: IN LOST INCOME: - $5ish per cash deposit. - 5% per check deposit. - $450 in lost revenue potential (see below). IN LOST TIME: - 5 Business Days to establish the Oxygen account - 5 Business Days to figure out why you can't deposit checks. - 3-6 Business Days to resolve the problem Oxygen doesn't know it created by not submitting your business credentials to Ingo Money when establishing your business account. - Who knows how many Business Days to be made aware of the fact that you can deposit your business checks? - 10 Business Days to have access to business revenue, which is crippling for a start up or small business. - 15+ Business Hours wasted on hold or with incompetent and/or contradictory customer service (at my minimum time charge of $30/hr, that's $450 of lost revenue potential). TIME TO MAKE AN ACTUAL DEPOSIT FOR YOUR BUSINESS: 31 Business Days (6+ Calendar Weeks)... or you can pay fees (reasonable to exorbitant). All in all, Oxygen is nothing more than a piece of doo doo with a thin veneer of gold leaf to make it look amazing. Their website and app are sleek. The packaging your new card comes in is fantastic. The promises they make, on the surface, look incredible. However, that slick package doesn't come with a tracking number. If you have any issues getting your account online and usable... figure it out on your own: Oxygen refuses to contact Ingo (their contractual subcontractor) on your behalf to resolve problems. This means YOU are your customer service department for Oxygen. And that "free/no fee business checking account?" Most people and most businesses don't have enough cash flow to float income checks for 2 Business Weeks (or more, depending on whatever the Ingo 8 Ball predicts for whether or not your deposit will actually be approved), so you are realistically going to be hit with 5% charges on EVERY check deposit you REALLY need to make. Oxygen's partnerships with Green Dot and Ingo Money represent the classic "Bait and Switch" scam: they promise amazing rewards and free services, but subcontract with predatory service providers. I can only imagine how much they're making on the backend. Some may argue that Oxygen is, just like many of their business customers, "a start up." They can't afford a fancy free mobile check deposit system. That's not true at all: Oxygen is a subsidiary of Bancorp Bank. They have the infrastructure to deliver on their promises. Oxygen is a misleading (if not fraudulent) bank. Use at your own risk.

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  • author
    Jim Burkholder
    Apr 14, 2021
    They are criminals!

    I had a personal account with them for a couple of years, I loved it. All of a sudden out of the blue they closed my account for 'violating TOS' which I NEVER did. When I asked the reason, they replied that they cannot tell me the exact reason. DO NOT OPEN AN ACCOUNT WITH THEM! They are criminals!!

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  • author
    MKHAN
    Mar 23, 2021
    WORST OF ALL BANKS

    I used Oxygen bill pay to send a check. Two weeks later I called the recepiant and was told the check was received and cashed. A week later I checked account for proof of payment and discovered that Oxygen only showed a check was mailed. I then called customer service (3 times) and was told they don't have any information as to cashed checks and cannot give me proof of payment. How can that be? A bank is supposed to provide proof of payment. Authorities must shut down Oxygen.

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  • author
    Devin Slegeski
    Mar 21, 2021
    Quite possibly the worst customer…

    Quite possibly the worst customer service experience ever. Refused for days to help me dispute a reoccurring charge from a cancelled service. Good luck getting a person. You wi only ever get a bot from Calcutta.

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  • author
    Vic
    Mar 13, 2021
    I had a business account and a personal…

    I had a business account and a personal account and both were unexpectedly closed because they claimed I made 3rd party transfers. I used Google pay. If that is a violation of the rules then they are behind the times. Their idea was good. Their execution was terrible.

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  • author
    Alrazi Ballal
    Mar 10, 2021
    Waste of Time

    Terrible bank, I attempted to open a business account and had no response for the application for 2 weeks. When I followed up, they responded within few hours with rejection, and that was the message they left: " We can't disclose exactly why your application does not meet the current criteria for opening an oxygen business account," So not only I lost 2 weeks to launch my business, they didn't give me the courtesy to explain why the account application was rejected. Take your business elsewhere.

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  • author
    Tabitha Lowrey
    Mar 02, 2021
    WORST BANK EVER!!!!

    WORST BANK EVER!!!!! My boyfriend transferred $200 of his stimulus check from his chime account to his oxygen and it not only took 2-3 weeks for it to hit his account, they then immediately closed his account for "third party transferring"?? My boyfriend then called customer service to see about getting his $200 transferred back to his chime, they told him that it would be transferred back within 30-days. After 30-days we still hadn't seen any money, so after another call to customer service they told him they would send him a check in the mail within 60-days, Low and behold... STILL NO MONEY!!! By this point were both pissed, so we called yet a third time, and now their telling us only a supervisor can release funds from a closed account... 3 and a half months after receiving his stimulus check and were still having to fight with them about getting OUR money back.. Ive now contacted a lawyer to sue Oxygen.

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  • author
    Nic Moore
    Dec 20, 2020
    Don’t Do it!

    I decided to use my business account through oxygen and it’s nothing but a headache! They don’t know the difference in minutes and days. If I pay extra to have my funds deposited in minutes and I call customer service and you say it will take days, why did I pay extra to have it deposited in minutes? Horrible customer service over the phone and even worse through email! I wouldn’t want my worst enemy banking with oxygen!

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  • author
    Moayad Aloufi
    Dec 07, 2020
    Worst customer service

    Worst customer service! they stole my money

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  • author
    Arianna Kaggwah
    Nov 29, 2020
    Worst bank ever

    Worst bank ever! Does not respond, when you email them, they tell you to call, when you call they tell you to email. I had a guy reading my messages and not responding. Save yourself the trouble. Your money Is not protected!

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