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Oxygen Review 2022

Full service personal and business banking on your device

Reviews 142

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Oxygen
Patrick Sather
Patrick Sather
Nov. 15, 20224 min read

Oxygen summary

Oxygen is a mobile-only virtual bank that provides personal and business banking solutions. It offers 4 loyalty tiers, with each successive level carrying additional benefits. APY on balances under $20,000 ranges from 0.25%–1.25%. Users can access 40,000 Allpoint ATMs surcharge-free and earn between 2–6% cashback on qualifying purchases. In addition, Oxygen’s app enables business account owners to form an LLC during the registration process.

Pros

  • Ability to create an LLC in the Oxygen app
  • Competitive interest rates and cashback rewards
  • Benefits when you pay bills with your card

Cons

  • Mobile-only
  • Higher tiers include fees and qualifying restrictions
  • No APY on business accounts

Oxygen Oxygen Visit Oxygen

Advantages Over Traditional Banks 

Founded in 2018, Oxygen is a neobank that has several advantages over traditional banks. Its 4 loyalty tiers offer flexible banking solutions, with the Earth tier carrying no annual fee, transaction fees, or minimum balance requirements. Users can create virtual cards for risky purchases and control card permissions from the mobile app. Even better, Oxygen’s mobile app allows you to access all of your account’s features anytime, anywhere, so you can manage your finances on the go. 

Cutting-Edge Banking Services 

What sets Oxygen apart from other banks is its loyalty tiers and cutting-edge protections. Personal banking options include Earth, Water, Wind, and Fire accounts. Earth’s PVC Card offers 2% cashback, 0.25% savings APY, and 3 virtual cards. Water’s Embedded Metal Card offers 4% cashback, 0.75% savings APY, and 15 virtual cards. Wind’s All Metal Card provides 5% cashback, 1.01% savings APY, and unlimited virtual cards. And, finally, Fire’s Mechanically Engraved All Metal Card rewards owners with 6% cashback, 1.25% savings APY, and unlimited virtual cards. 

Additionally, paying certain bills and travel expenses with your card grants you added protections at no extra cost. When you use your card to pay your monthly cellular phone bill, Oxygen covers your phone for damages or theft up to $500 per claim or $1,000 per 12-month period. If you use your card to rent a car, Oxygen covers most rentals for damages and theft up to the Actual Cash Value (ACV). Oxygen’s Cardholder Guide to Benefits gives a detailed overview of all other features. 

With Oxygen’s mobile app, users have total control over their spending. There is no limit to the number of transfers and wires you can make daily, and it's easy to send funds via PayPal, Venmo, Green Dot, or an external bank account. If you don’t want to call customer support, you can chat with an agent directly from the app during business hours. In addition, business account users can create an LLC through Oxygen’s app prior to completing an application.

Traditional Banking Services

While Oxygen is a mobile-only bank, it still delivers some familiar traditional banking services. Users can access over 40,000 Allpoint ATMs, surcharge-free, in all 50 states, including the District of Columbia. Although it does not offer IRAs or loans, Oxygen savings accounts provide competitive interest rates ranging from 0.25%–1.25%. Additionally, you can earn between 2% and 6% cashback on qualifying purchases and $1 when you buy groceries and coffee. 

Interest Rates and Fees 

Oxygen’s Earth and business account holders pay no monthly or transaction fees and require no minimum balance to open or maintain an account. Water, Wind, and Fire account owners pay an annual fee of $19.99, $49.99, and $199.99, respectively. However, Oxygen waives the annual fee if you meet both the minimum spending and deposit requirements for 12 consecutive months. Oxygen offers access to 40,000 ATMs in Allpoint’s network, surcharge-free, while out-of-network ATM withdrawals incur a $3 charge. Depending on the tier, interest rates on balances under $20,000 range from 0.25%–1.25% APY.

Account TypeAnnual feeBalance required to qualify for APY (and fee waiver)Spending required to qualify for APY (and fee waiver)APY on balances under $20,000
Earth$0$0None0.25%
Water$19.99$1,500$500/month0.75%
Wind$49.99$3,000$1000/month1.01%
Fire$199.99$6,000$2000/month1.25%
Business$0$0NoneNone

Customer Service and Online Experience

As a mobile-only bank, Oxygen’s services can only be accessed through the Oxygen mobile app. Should customers need help with their account, phone and live chat support is available from 10 am–10 pm ET, Monday–Friday. You may also contact customer service representatives via email at support@oxygen.us.

Oxygen’s friendly customer service staff can help you access your account, find more information about services and fees, and utilize app features. 

Mobile App  

To sign up for and access a personal or business account, you must download Oxygen’s free mobile app from the Apple or Google Play store. Through the app, you can make unlimited daily deposits and send or receive unlimited wire transfers. In addition to ACH and wire transfers, Oxygen’s mobile app supports check deposits, PayPal, Venmo, Green Dot, and external bank account connections. You can manage virtual cards, controls, and spending freezes through the app dashboard and locate nearby Allpoint ATMs with its ATM locator. The app is available for iOS and Android smartphones and tablets. 

Security 

All accounts carry FDIC insurance up to $250,000 through Oxygen’s banking services provider, The Bancorp Bank. The app offers biometric security features and is PCI DSS certified. Additionally, virtual cards enable you to avoid using your physical debit card for risky purchases. However, Oxygen does share some personal information with third parties for marketing purposes. Oxygen’s privacy policy provides full details about how it uses and shares your data. 

Summary

Oxygen provides secure and affordable mobile-only banking services for individuals and businesses. Users can earn between 2%–6% cashback on qualifying purchases and gain protection benefits when paying for certain bills using their debit card. APY for personal accounts ranges from 0.25–1.25%, and although business accounts do not earn interest, owners pay no annual or transaction fees. In addition to managing spending, transferring funds, and generating virtual cards, Oxygen allows users to create an LLC during the business account application process. 

Oxygen Oxygen Visit Oxygen

Methodology

This review was based on Oxygen’s website information, third-party reviews, and conversations with customer service representatives.  


Patrick Sather
Written byPatrick Sather

Patrick Sather is an award-winning personal finance writer and licensed broker who has worked for some of the largest financial firms in the United States, including TD Ameritrade and Pacific Life. A graduate of the University of Nebraska in both Economics and International Trade and English, his articles on life's most common financial decisions and quandaries are straightforward, practical, and always easy to understand.

Oxygen
Oxygen
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56%
  • author
    Sarah Jones
    Oct 06, 2022
    In love with a bank

    Love the damn thing..........

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  • author
    JoJo Arellano
    Nov 17, 2022
    At first I was happy with oxygen

    At first I was happy with oxygen. A few weeks later. The nightmare arrives lost card they tell me 5 days. So all my money is non accessible for a week. After ten days still no card. Called c/s lady was rude and told me to wait. Couldn't track it. Or tell me if it was on the way. She had no answers. 2 weeks passed I called again and asked what the problem was. I don't know why oxygen has c/s. If they can't help you with anything she tells me. She will fed ex me a card after two weeks of waiting. 4 days later card arrives. They charged me 50 bucks. This was my best experience with oxygen . Short time after 1,741.00 was drained from my account in two days. From overseas from an ATM over 3700 miles away from me. Well I put in a dispute thinking this is obviously a no brainer . I get an email that says" We reviewed our records and found no error. Then they closed my account for no reason. What can I do?

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  • author
    Lisa Mathews
    Nov 07, 2022
    This is not a good place to put your money you never know when you’re gonna be able to access it

    I have already been through one experience when somebody in India took my card and charged six meals within a couple hours. Then Oxygen charged them to me…..they asked me to write a letter saying I was in the United States and that they would refund it and they didn’t even take the fees that were charged off they just took the principal part off… right now I’m dealing with an issue that I went to the grocery store Kroger and asked for money order and the gal canceled it so it was made and canceled in the same transaction and the canceled one is not showing up and it’s been 7 days but the Dr amount is still deducted from my account… I have called the grocery stores corporation; the manager for the local one where I live and they verified that five days ago it was dropped so there’s $300 that pays my bills gets stuck in their account and all they do is give me excuses day after day I’ve already called the corporation of the grocery store And gotten all the information that I could if I could get this bank is zero I would

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  • author
    Lisa Mathews
    Nov 02, 2022
    9 times out of 10 they hang up on me…

    9 times out of 10 they hang up on me before I can speak with anybody. When I do get through they are rude. They do not listen I recently had a situation where even the grocery manager of a major chain called them to help me resolve the issue and they hung up with her also. This $ accounts for 1/3 of my income I am on a Fixed income and they will not do anything about it until two weeks have passed leaving my bills unpaid and late charges that I cannot pay I am adding this transaction was canceled in store the same day as it was made within seconds of each other because the girl did not enter it correctly. I am closing my account and I will never bank with the nor Bancorp ever again

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  • author
    Donald Bucher
    Oct 29, 2022
    My account was hacked in the beginning…

    My account was hacked in the beginning of June. Called as soon as the customer service center opened. Out of 30000$ stolen they only refunded 5000dollars because quote I had a previous relationship with the person and I had my physical debit card on me. My account is still frozen after 5 months and customer service is no help. Nobody knows anything and the only answer I ever get is you have to wait for an email. Stay away from this bank.

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  • author
    Marshall Boak
    Oct 26, 2022
    Most unreliable bank I have ever see

    Most unreliable bank I have ever see. I had money transferred from Zelle to this bank for which Zelle provided confirmation of the transaction. Oxygen has no record of the transaction. When I called customer service I got the same woman over and over again that was completely rude, would not answer any questions, would only repeat "check in 3-5 days" even after it had been 6, hung up on me, left me on hold several times, refused to get a supervisor, and insisted on calling me ma'am even after I said that I am male (which is very obvious - my first name is john and I have a deep voice). Since she appears to be the ONLY agent on staff and there is only one phone number to reach Oxygen, all customers are at her mercy. Terrible terrible terrible operation. May be ok if you never have a banking problem... good luck with that with a bank that can't work with its financial partners to move money around.

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  • author
    Caleb
    Oct 23, 2022
    Super scammy

    I received a card in the mail despite never opening an account. I called customer service to close the account which they did and sent me an email stating the account is closed. The customer service agent had an Indian accent and based on the phone call audio lag she was definitely operating out of a call center in India. Something interesting to note...While talking, the customer service agent confirmed they already had my email address on file for the account. I checked my email history and found ZERO records of "Oxygen" which means I never received an email about the account in the first place. Which means the company itself is creating these fraudulent accounts and choosing not to inform users via the email address on file. Or its also possible this whole thing was an elaborate phishing scheme designed to get users to call customer service and provide personal details that Oxygen didnt already have which will be used against you in the future.

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  • author
    Carla
    Oct 12, 2022
    Intrnal Fraud took over a thousand

    I referred my brother when they had promotion free 10 bucks for both. He had his paycheck direct deposit and someone did atm withdrawals in Canada he's never been to Canada. He's out a whole paycheck and they refunded $5 for one fee when there were several $5 international fees. They haven't done anything to find out who and how they didn't have his card but it says they used his card it's been in his pocket the whole time. Over a thousand is felony charges they better get to finding out who has access to that information and refund his money

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  • author
    Isaac Morris
    Oct 05, 2022
    HIGHLY RECOMMEND OXYGEN

    I HIGHLY RECOMMEND OXYGEN ACCOUNT TO ANYONE THEY HAVE ALWAYS DONE ME RIGHT. ANSWERED ALL MY QUESTIONS.

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  • author
    Adam Carr
    Oct 04, 2022
    Thx Oxygen

    Good bank I can't wait for more stuff to be added here no monthly fees 👍no atms fees at any all point atms but if u want to use any ATM there be a fee but still at less u get great customer service cash deposit at 90,000 plus retailers stores I say thx u

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  • author
    Alan Terry
    Oct 04, 2022
    Zelle?

    Would be so much better if you'd partner with zellepay.

    ...

  • author
    Patrick Ray
    Oct 04, 2022
    Love Oxygen

    Got invited to Oxygen and loved the app and card.

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  • author
    Logan Armstrong
    Oct 03, 2022
    Better than Mercury

    Moved from Brex to Mercury and now to Oxygen .. loving all the business banking services, cashback and savings.

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  • author
    Billy Bell
    Oct 03, 2022
    Disposable Virtual Cards

    I can create free disposable virtual cards to pay online. So smart and secure.

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  • author
    Brice Rojas
    Oct 02, 2022
    Love auto saving

    I was able to save without much planning and the interest is 2%

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  • author
    Andrew Buerger
    Oct 01, 2022
    The card is just okay

    The card is just okay. I was excited about the large cash back percentage and interest. I find it very frustrating to enable the spending category every time you want to take advantage of the 2% discount. It's so time-consuming to have to go in the app every time to get $1. Or if my wife uses the card we have to communicate. It also doesn't integrate with either our personal budgeting software or our business software. That means I have to input each transaction. Again a lot of work for $1/day savings.

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  • author
    Harry Owen
    Oct 01, 2022
    Fire for life

    Used to pay $500 for stupid credit cards; now I get it all and more

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  • author
    Felix Hopkins
    Sep 29, 2022
    Really amazing bank

    Great card and bank account to have.

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  • author
    George Ellis
    Sep 29, 2022
    Love my account

    4% cashback, 2% interest and airport lounge access

    ...

  • author
    Joseph Cooper
    Sep 28, 2022
    Best bank ever!

    Great perks, benefits, and features. Great referral program.

    ...

  • author
    Milo Chang
    Sep 28, 2022
    Cashback on food delivery

    4% cashback on Uber too and Trader Joes

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  • author
    Lamar Randall
    Sep 27, 2022
    Loving my personal and business accounts

    Used to have Azlo and moved to Oxygen. Amazing!

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  • author
    Max Harvey
    Sep 27, 2022
    Thanks Brex

    Knew of them from Brex and loving it

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  • author
    Jack Macdonald
    Sep 27, 2022
    Amazing bank account

    Unlimited cards, savings, and cashback...............................

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  • author
    Jay Mcdonald
    Sep 27, 2022
    Best business bank account I had

    I love business banking with Oxygen, MUCH better than Lili...................................................................

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  • author
    Jaylon Wolf
    Sep 26, 2022
    Amazing card

    Best app, cashback and savings interest

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  • author
    Isiah Hinton
    Sep 26, 2022
    Love my Oxygen account

    I've tried Chime and Current and now I love Oxygen

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  • author
    Dane Wallace
    Sep 26, 2022
    Love business banking

    Brex sent me to Oxygen and I can't thank them enough

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  • author
    Alden Zimmerman
    Sep 25, 2022
    Love it

    Loving my account

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  • author
    Callum Wallace
    Sep 25, 2022
    Secure and fun at the same time

    Very safe, FDIC insured, uses MFA and very cool UI and features

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  • author
    Brandon Green
    Sep 25, 2022
    Best Bank Account

    Customer support is great and the cashback and business accounts are amazing

    ...

  • author
    Anders Trevino
    Sep 24, 2022
    LLC and bank account

    I created my LLC using Oxygen, was cheaper than Legal Zoom and it comes with the bank account and invoicing and expense cards all at no cost

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  • author
    Leandro Kramer
    Sep 23, 2022
    Cashback on debit card

    Yes, 6% cashback on my cool Fire card and it just comes with my bank account

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  • author
    Nicholas Hopkins
    Sep 23, 2022
    The best Novo Bank alternative out there

    Oxygen has much more features, a lot more perks and a real slick app

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  • author
    Lewis Marsh
    Sep 23, 2022
    Best Brex alternative

    I was looking for business bank account for my LLC and tried a bunch. Best cashback, best interest and best offers. NO Monthly fees!!

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  • author
    Louis Read
    Sep 23, 2022
    Much better business bank account

    A friend told me about Oxygen, I'm a photographer and tried a lot of things including Quickbooks bank account which is horrible. So happy with Oxygen

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  • author
    Landyn Harris
    Sep 22, 2022
    Great account to have

    Save more than 2000 dollars and making 2% interest

    ...

  • author
    Bradley Hawkins
    Sep 21, 2022
    Best Business Bank Account

    Used to have Novo and man it's horrible

    ...

  • author
    Ronin Fletcher
    Sep 19, 2022
    Much better than revolut

    Everytime I open revolut I get lost. Love Oxygen.

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  • author
    Harry Jones
    Sep 19, 2022
    No fees and even better bank

    Screw Wells, NO FEES AT ALL and much better app and service

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  • author
    Emory Monroe
    Sep 18, 2022
    Great card to have

    Loving Oxygen's metal card. The package alone is worth keeping!

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  • author
    Ronnie Carter
    Sep 18, 2022
    LOVE ❤️ ❤️ ❤️ Oxygen

    The card is enough!! Compliments everyday!!

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  • author
    Noah Ryan
    Sep 17, 2022
    Great cashback percentage and perks

    My go-to card for weekend shopping and gas

    ...

  • author
    Charles Woods
    Sep 17, 2022
    Best digital bank account

    Opened an account on the web app, download the Android app and loving it

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  • author
    Finlay Holmes
    Sep 17, 2022
    Incredible bank account and great benefits

    Hands down the best card I've had for more than two years.

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  • author
    Veronica Sepulveda
    Sep 14, 2022
    Oxygen is a HUGE SCAM

    I received a card in the mail with my name from Oxgen. Looked suspicious. I call the CS and she said I may be a victim of identity theft. I asked for her to tell me what info they have and how it was submitted. She said she can't provide me that info. I cursed her out and told her that's BS. It is my right to get what you have on file under consumer act. Ppl don't fall for this s@#$. I asked her to send me proof of the account closed and the b@#$% sends me a generalized letter. I then proceed to tell her why isn't the account on there and she says that's all she can give me. Again BS.

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  • author
    Miss No Thanks
    Sep 14, 2022
    Received a strange email advising my…

    Received a strange email advising my account has been flagged by their security monitoring system. WHAT ACCOUNT? I've never even heard of this company and DEFINITELY didn't open an account. The whole thing sounds like a scam. Very concerning. Has me wondering what other information of mine is out there. I'll be sure to report this to the BBB

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  • author
    Helen Joanna
    Sep 08, 2022
    I received a card that I never applied…

    I received a card that I never applied for. i tried calling to close this account as I never applied for it. Customer Service is horrible. Seems like a scam to me

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  • author
    Coke Capshaw
    Sep 06, 2022
    Fraud account opened under my email and…

    Fraud account opened under my email and phone number not associated to me was on the account

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  • author
    Derrick Ashford
    Sep 06, 2022
    I'm sorry to hear about so many bad…

    I'm sorry to hear about so many bad experiences with this bank. I knew something was fishy when I received emails from them about an account I never setup. They also said that I received a card. Glad I did a review instead of contacting them or clicking any links. I will just block them from my email. Thanks for all the reviews guys and sorry for your losses.

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  • author
    Inna D
    Sep 04, 2022
    They want me to deposit money in the account I didn’t open

    This “bank” sent me e-mails and a debit card that I didn’t ask for. Why? Looks like a horrible scam because they want me to deposit money. Crazy. I don’t want to waste time calling them.

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  • author
    Megan Pickens
    Sep 01, 2022
    This bank is a scam

    This bank is a scam! Straight trash! My money cleared and was supposed to be available in my account and yet I see nothing. Every time I contact them they keep tellin me something different every time. They don’t give a damn. I basically got scammed out of 400$! And I will be takin this to court

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  • author
    Rebecca Holmes
    Aug 31, 2022
    A fraudulent account was opened in my…

    A fraudulent account was opened in my name!

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  • author
    Tina Avalos
    Aug 26, 2022
    2.5 months ago over $350 was stolen…

    2.5 months ago over $350 was stolen from my account from someone in Singapore and despite hours of correspondence, I still have yet to have the money back into my account. What a joke. Im so pissed. Run far away fr this so called "bank" - their customer service team lacks empathy or any care about my issue and meanwhile, someone out there got free money. Who knows, maybe it's an Oxygen employee??

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  • author
    April Revak
    Aug 23, 2022
    Closed account for no reason

    Would give 0 stars if I could. Closed my account out of no where due to violating their deposit terms and conditions…. I’ve only used the card a handful of times… but all my deposits were made with cash at CVS. As a server, that’s the only way I was ever able to deposit into the account. I use SoFi for all my banking needs, so oxygen closing my account isn’t a big loss or anything. However, I find it extremely unethical to close an account with no warning or information.

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  • author
    Tasha
    Aug 15, 2022
    I received 2 hotel charges on a holiday…

    I received 2 hotel charges on a holiday due to the hotel having problems with their system. I disputed one of the charges. It has been more than 40+ days and my dispute has still not been resolved despite the hotel providing me with proof they accepted the claim that I was charged 2 times and should be refunded. Oxygen Bank refuses to finalize my claim and continue to send a blanket email response that they are still investigating. It doesn’t take a bank 49+ days to investigate.

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  • author
    Ryan Hartley
    Aug 11, 2022
    Most cash back offers are useless

    Most cash back offers are useless, only once per week and has cap.😩 For a debit card with annual fee maximum $199, the cash back and benefits are not worth for it, you may not be able to cover the annual fee from what you earned from the cash back.👎

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  • author
    Chan
    Jul 01, 2022
    Don’t waste your energy on them ! Customer service is NO help and the Dispute team does not update !

    On 06/04/2022 I made a purchase on a herbal site for 35.74. I contacted your dispute team by email a week after that because I never received my order(paid for priority shipping) . I never heard back from the dispute team after they sent an email confirming they had received my email. Another week went by and the herbal site issued a refund on their end . It’s been another week had went by, still haven't received it. I filed a dispute on 06/10/2022 for a transaction of $35.74, because I never received my order. On the 14th the merchant emailed me proving they have canceled my order and issued a refund. It's been over 3-5 business days and I still haven't received my refund nor and updates ! I want to know where my money is !

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  • author
    Eric Hudson
    Jun 16, 2022
    Oxygen bank is a scam

    Oxygen bank is a scam . Got money from ppp paid into my account . They had to close the account without sending off the money . Now after a year , they want us to settle it at the court .so ridiculous. I want my money $20,530

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  • author
    Beverly Tucker
    Jun 02, 2022
    I have faced financial difficulty…

    I have faced financial difficulty recently and, myself, along with my three children, are set to be evicted from our home. To help, my family managed to raise the money needed to deposit into the court to prevent our homelessness. However, somehow the money was (accidentally) sent to an account I have with oxygen bank. After that, my phone was stolen by a previous roommate of mine and my account was drained via Cash App transfers. After realizing what happened, I contacted Oxygen to dispute the transactions and the police to file a report, with my (now ex) roommate as the suspect. I am certain it was her, as some of the money transfers were to a supplier for her business that I have encountered when partnering with her for a short period. I understand there is a process for disputes and credit. However, my family simply does not have 10 business days to wait. I just fear, after reading multiple reviews on different websites, that my money is gone forever and losing our home is inevitable. I am writing in hopes of helping me to have this matter expedited, as it is clear that this bank really does not care about it’s members. When you call, the representatives are unprofessional and their attention lies with whatever is causing all of the background noise, even the supervisors. I am aware that there are others who have filed claims and disputes but there should be an option to expedite whenever there is a serious matter as this. My family’s life is literally on the line and I feel helpless. EDIT: I was notified that a warrant has been issued for my ex roommate for stealing my phone and fraudulent use of my debit card. However, apparently that is not enough for Oxygen.

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  • author
    Anonymous
    May 24, 2022
    They give you the runaround to cancel…

    Worst customer service ever!!! They give you the runaround to cancel an account even. They claim that there is no account associated with your email but they never asked for an email. They tell you to call the customer service number but all it does is ask to confirm your card number then hangs up. Terrible, terrible, terrible. These guys are scam artists at best.

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  • author
    Patty Hyden Pooh
    May 23, 2022
    Worst bank and customer service all I…

    Worst bank and customer service all I cn say is hire a lawyer I did with the advice from the IRS take them to court they made funds available when my sister's return went to my account then froze it the next day said I needed a letter of intent from the IRS IRS said they r not the one who froze the account and that the bank deposited the funds and made the cash available so there was nothing they cld do now my sister is on the streets with her 2 sons and I cnt give her her money nor can I use mine this is the worst bank and dnt get me started on customer service

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  • author
    Justin Robinson
    May 13, 2022
    Beautiful app, but garbage Company

    With my first bad review ever, it brings me great sadness to write it about my favorite banking app I've ever used. I remember signing up a few years back and looking at the app and falling in love, I really love the digital side of things and Oxygen was catering to everything I loved. They offered incredible features like unlimited digital and merchant cards, 2-6% cash back at some of the most popular places to eat and shop, and overall so many unique and amazing features that I simply fell in love with. I've used this app for over 3 years now and used their banking app exactly how they advertise... I have over 20 merchant cards, I use the one time cards on a lot of the online shops, and I utilize the cash back every chance I can get. But these perks Oxygen offers are all a coverup for the massive issue of this banking app, they DON'T control your money. The Bancorp Bank has control of your money. Why is this an issue? Because Oxygen is telling their customers they get "unlimited deposits to their account, unlimited digital cards, and 5-6% cash back, and so many other perks" but when it all comes down to it your account is going to get closed just like mine just did. I never thought I would be sad to not be using a banking app anymore, but I fell in love with how it worked and I thought this was the future of banking, my friends told me it was too good to be true and there's no way any bank can keep this up, and after even spending $199.99 to upgrade to their fire card (which they make you spend a ton of money on their card, and deposit over $6,000 per month), well, when you actually do these things... they PUNISH you for it. Soo the perks they offer are simply a cover-up. I trusted my bank with about 70% of my deposits, I mean they were amazing and I never once questioned they would ever do anything like they do today where they closed my account permanently, offered no explanation, and gave me no details of when I would receive the funds that were in my account. My app no longer works, and they are digital so obviously I can't go into the bank to get the rest of my funds. It brings me great sadness to say this bank is simply a fraud, I saw reviews and said "Oh they probably just had bad luck this bank is incredible" and sure enough, here I am, writing that same review, and I'm someone who deposited over $6,000 a month consistently, used the bank EXACTLY how they advertise it and encourage you to use it, but ultimately Oxygen has NO say, the final decision comes down to The Bancorp Bank. I thought this one was too good to be true, but after be able to use it for a few years I started to trust them with my deposits more and my payroll payments, I mean they literally offer these high end "Fire" perks that you have to spend an insane amount of money for, but in reality you will be punished and your account closed just like mine. Please save your heartache, as beautiful and amazing as this app is, it's truly a scam... you will get burned, it's just a matter of time. With great sadness, A former Oxygen banker

    ...

  • author
    Kristi Thomson
    May 13, 2022
    I've been using this bank for 3 years…

    I've been using this bank for 3 years but full time for the last year,now keep in mind I get my paycheck deposited weekly and never had no problems, everything's been fine until today. someone used my debit card without my permission without my knowledge. I contacted the bank and explained all this, and I was informed today that I will not be refunded my money from them even though I have never Gave anyone my debit card number or permission to use my card and supposedly they did an investigation and decided there was no error.I had no clue how you come to that decision when I tell you no one has had my debit card, no one has had permission to use it and these are not my bills. So now they think I should just say o well to $1,200.00 and that's not gonna happen so I'm unsure what my next step will be.

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  • author
    Kimberly Thomas
    Apr 08, 2022
    Scammer and thieves they will steal…

    Scammer and thieves they will steal your money look at all these bad reviews

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  • author
    Tisse
    Apr 02, 2022
    I WILL NEVER DEAL WITH THIS BANK AGAIN

    I WILL NEVER DEAL WITH THIS BANK AGAIN. I have contacted customer service multiple times about transferring my money from my savings account to my checking account they can’t help me they keep telling me I have to wait 24 to 48 hours for a response I’ve waited multiple days I have heard nothing I have now became late on my bills as I can’t access my savings account to be able to transfer my funds I have been very irritated dealing with this bank and the customer service that comes along with it they are very unprofessional and untrained as soon as I get my funds available I am switching and never using them again.

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  • author
    Heather Hawkins
    Apr 01, 2022
    The UX Says It All, Theives!

    Took my money and won't give it back. Claims they didn't receive my deposit. CashApp says different. I mean, just look at the UX! Horrible design. That should tell you all you need to know!

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  • author
    linwood
    Apr 01, 2022
    Customer support horrible

    My application was not approved for some reason which they won't tell me I been told to make another account which I can't do obviously but hey don't call customer service or msg gmail because they are no help at all.

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  • author
    Michael
    Apr 27, 2022
    This oxygen bank card issue

    This oxygen bank sucks, and I have been using my oxygen card for expenses which they attempted to close my account twice for unusual activity, I am in their highest-level program (fire element) but apparently if you don't use this card as your main bank which does not allow cash deposits you will get shut down.

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  • author
    Victoria Kalekale
    Mar 23, 2022
    I would give 0 stars if I could

    I would give 0 stars if I could. I’m always having problems with this bank ever since I switched. There are times I won’t have access to all my money when I need and that’s the biggest thing I hate about it. I had my refund transferred to my oxygen bank account and had to make a $10,000 purchase for a car but was unable to urchase something for more than $5000. I didn’t even have anyway to pull it all out either. I didn’t really go over the limits carefully. And they trick you to thinking it is a good bank. They rarely have funds available even tho I had over 20,000 in my account. Ridiculous. And I hate the experience I had with them, the worst, seriously! Never go to this bank, even netspend is better because then you can go pull out money in person. But you can’t do that with oxygen. 20 thumbs down 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾 They even temporarily suspended my account because they said it was being used for business purpose and I inconveniently couldn’t make a payment that I really needed to take care of the day they suspended it as if they owned my Money 🙄 sooooooo very irrritating and waste of my time and breathe. Definitely transferring all my funds to my new business bank account I opened with mountain AMERICA and leaving behind this ridiculous joke of a bank.

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  • author
    Michele
    Feb 10, 2022
    ABSOLUTELY THE WORST BANK EVER

    ABSOLUTELY THE WORST BANK EVER! Do NOT waste your time or money! I have money in this account & yet I can’t access it even after calling customer service. I’m going to report this bank I just need to figure out what authority I do so at.

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  • author
    Robert Cannon
    Feb 09, 2022
    Never deal with this company.

    I used this scamming companies card for a purchase in November of 2021 and the website I ordered from was in China and they charged me 709 dollars for the purchase and they sent nothing so I put in a dispute and waited over a month with no email from them and decided to call them with no help at all about the progress of my dispute and they would not give me any help at all to figure out why I have not received a response. This company is the worst to deal with and the customer service people are rude and uncaring. Beware of dealing with this company. Thieves.

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  • author
    Torri Jones
    Jan 29, 2022
    Someone hacked my bank account…

    Someone hacked my bank account 1/22/2022 I reached out to Oxygen Bank filed a dispute, sent a written request of no knowledge of these transactions that happened in MX gas station. I had and still have my bank card in my possession and I live in VA did not travel or know of anyone is MX. So I receive a response saying my dispute is closed and they found no error. I called and I cannot speak to anyone that handled my dispute and I did not receive any supporting information regarding their investigation. I trusted this banking entity with my money and I am not being protected. I will contacting the BBB against them and I am still researching to see who else I can report this too because I will not let them keep my hard working money.

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  • author
    lester ricks
    Jan 28, 2022
    This was the biggest mistake dealing…

    This was the biggest mistake dealing with bootleg banks and when you call Bankcorp they dont want to deal with them, they freeze my account because i transfer MY HARD EARNED MONEY TO ANOTHER ACCOUNT OF MINES its like they want to control how i spend my money NOT HAPPENING. I WOULD HIGHLY RECOMMEND NO ONE TO DEAL WITH THIS BANK IF ITS EVEN A BANK.

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  • author
    Ronda Brewer
    Jan 27, 2022
    I’m new to this bank and to the app

    I’m new to this bank and to the app. All day I have tried to add another bank account To my app, but when I push the “connect bank account” button, it does absolutely nothing! I was also considering using this bank card for my direct deposits, but after reading the reviews, I am beyond a little skeptical about it!!

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  • author
    Chad Garrett
    Jan 07, 2022
    These people are real works of art.

    These people are real works of art. On September 15 my renters assistance was deposited about $9,250 the mine I received the deposit I get a notification on my phone telling me of the deposit shortly after that like within 5 mins I receive an E-mail telling me my account has been closed for undisclosed reasons my mobile app will be disable and the funds are on hold pending investigation.ive not been able to get any of the money my daughter's were homeless on christmas.ive talked to the justice department and the FDIC and I've hired a lawyer.ill post the outcome

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  • author
    Kelly Doherty
    Dec 28, 2021
    Thieves!!!! Will still your money

    I used oxygen to do my Christmas shopping, and a few other transactions. One of the stores I used the card with to shop online didn’t have a few of the items I had ordered for online pick up and had refunded my card. Same as the person below me, when I called customer service to find out where my refunds were the rep also told me I had already spent the money, but also couldn’t tell me where or when it was spent. I am so glad I not only recorded the call, I also took screenshots of everything. The customer service rep over the phone confirmed the original charge was $146 but this morning when I go and look at charge in question changed from the original purchase price of $146 to $35 and I was told i had already spent the money! First of all the $35 is what I was owed as a refund as the price of my transaction had changed from $146 to $121. What happened to my money oxygen? Because I have been waiting almost two weeks for the refund and purposely kept my account balance at $0 so this time your representatives couldn’t say I spent the money this time but they still told me I did. Don’t bank with these people they will steal your money!

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  • author
    Aaron McKee
    Dec 27, 2021
    Too many issues

    I've had a multitude of issues with this mobile bank. Their mobile deposit is highway robbery at the very least. The 3rd party business they use for mobile deposit charges a ridiculous fee, $40 on an $800 check?? It's absurd. The dates for the transactions in my mobile app skip forwards and backwards, sometimes multiple days, so it's hard to find a specific transaction. Having to uninstall and reinstall the app to be able to make a transfer from my savings account to my checking account. Completely bizarre in my opinion. This last one is the final straw and I will be closing my account at the beginning of the New Year. I requested a refund from a specific company that I won't name because this is not their problem. This charge was still processing in my checking account and the unnamed company reverse the charge. From what I can see in my mobile app, the debit was never returned to my account. I contacted Oxygen Customer Service and they told me the money had been returned to my account on December 25, just yesterday..... Odd considering banks don't process transactions on federal holidays, right? The customer service rep tried telling me that the money was already spent but couldn't tell me where it had been spent. Don't believe the hype and heed mine and everybody else's warning: AVOID THIS BANK!

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  • author
    Mindy Scott
    Nov 29, 2021
    Absolutely disgusted with customer…

    Absolutely disgusted with customer service and the lack of concern about the situation. They screw up and I have to wait 24-48 hours for them to even look into the problem, check has been marked void per their system and requirements. I guess I'll just close the account and go elsewhere

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  • author
    Letoria’s Secret
    Nov 22, 2021
    Someone hacked into my account in…

    Someone hacked into my account in August 2021 and stole all my money across seas, My dispute was granted to me but here it is November 2021 and still can't get my money they stole. They sent the money to the account they closed and card they cut off. Why would they do that knowing they closed everything, Now I have been waiting on a check to be sent to me. Everyday I call (from the time they said my check would arrive and it never did) for an update and Everyday my money still sitting in my account. I'm on hold now waiting for a supervisor and whenever I ask to speak to a supervisor they never available after they lied to me about my check I can't speak to a supervisor at all now. They hang up on me while I'm on hold and never give me a call back. I'm looking into sueing them now. seems that they don't want to send me my money. After I get off the phone with them now I'll be calling my lawyer.

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  • author
    Ryan Evans
    Nov 13, 2021
    Shocking inept, and that's coming from the clumsy guy... 😱

    Don't waste your time. I attempted to open a business account with them to create an LLC. They did not mention anywhere that the only way to open a Business account is to apply for a personal account first. As a result, I was denied for both accounts. That scary thing, somewhere in their system I have some type of account because I'm able to change my password AND approve devices at log in. And after spending an hour on the phone with customer service, no one can tell me exactly how or why. Customer service is disrespectful and rude. They act as though being right is a game instead of doing their job which is to "serve the customer". I mean. It's literally in the title.

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  • author
    Vickie Osborn
    Nov 06, 2021
    Scammers on the move

    I used this so-called bank for almost 3 years. I did the same thing loaded my card and used it. Then one day they up and closed my account for no logical reason. The remaining balance on my card I am still waiting to receive and it's been over 2 months since my account was closed. I advise anyone who wants to keep their money NOT to deal with this scamming so-called bank! This place succs!!

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  • author
    Never Oxygen
    Oct 23, 2021
    Terrible bank

    Terrible bank, nothing but hassles with them and if you call support you may be told different things by different agents. I recently added $30 from my chase account on a Friday morning and the next Friday it still is not in account. Its cash, bank to bank its not a check waiting to clear or a huge sum of money. Going to close this crappy account.

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  • author
    Jonathan Goodman
    Oct 26, 2021
    Oxygen has contempt for their customers

    I am so angry at Oxygen right now! Last week I called to ask about a particular charge. The customer service rep spoke terrible English and instead of asking questions, immediately cancelled my card. Then couldn’t understand why I was frustrated. Maybe it’s because I said “don’t do that” quite loudly and he ignored me. Then I am told my new card was going to be sent out. Two weeks later I still don’t have a card, can only use a virtual card which is useless to me and they sent my card to my old address across the country! Even though I updated everything several months ago. I called and they insisted they didn’t make a mistake. Today check my mail delivery and lo and behold still no card! I have been with them for two years and this is my thanks? Update, I have been trying to get this resolved for three weeks. They sent the card to the wrong address tried to put it on me and refused to overnight a new card. These people are predators and I will be changing banks.

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  • author
    Steven Eddie
    Oct 13, 2021
    There not even a bank

    Well for starters if I was able to give half a star I would. I see all the reviews bout how awesome of a bank oxygen is,well first off oxygen is not even a bank there a financial technology company the actual bank is bankcorp bank and second of all they are the worst that I've dealt with I opened a account with them and had a ppp loan deposited in my account but it was accidentally placed on my personal account instead of my buisness so oxygen froze my account (and I might add that it has been frozen for a lil over 5 months) and at the beginning their telling me I need to get a LOI from Capitol One and upon contacting Capitol One several times they tell me that they don't even deal with ppp loans. So I tell oxygen what I was told them all the sudden it's I need to contact fountainhead for the LOI so I contacted them left 5 diffrent messages and sent 4-5 emails and no response so oxygen tells me there a nothing they can do till I get a LOI meaning they can my funds for another 6 months of I don't get one. The people there are a joke because it's playing as day they do not know what their doing or talking about because everything is done off a card,I'm being told the exact same thing even by speaking to diffrent people and that's everytime I call By doing what their doing oxygen has caused me to lose my marriage,my home,and my buisness just by keeping my funds tied up. I personally feel what their doing is straight embezzlement and I will take every action needed for them to answer to what there doing OXYGEN....YOU REALLY NEED TO STOP SELLING THESE PEOPLE A DREAM WITH ALL THE LIES YOU TELL THEM,YOU'RE NOT EVEM A BANK SO STOP TRYING TO ACT AS ONE

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  • author
    Will Koenig
    Oct 12, 2021
    I was excited about this bank at first…

    I was excited about this bank at first and I was going to use it for personal and business banking. Well that was until I was declined for a business account. Then the first little aggrevating experience occurred. I call CS, I don't remember why, and they are verifying my account and I can't get past the email. Literally this goes on for 15-20 minutes. Finally she gives me a hint, and it's my business email, which I certainly did not open the account with, I applied for the business account with it, and they changed my other one. OK, I reserve a hotel and they charge my card, I get there, there's no availability. Could not any clearer that I did not receive service for my money. I dispute the charge the next day. It has now been over 60 days, they're still "investigating". What's to investigate, they are literally admitting fault on the BBB, yet here we are over 2 months later. There's no calling the bank BTW. You get Philippines and they tell you there's nothing they can do, which is ironically what they say no matter what business they are "representing" so they transfer me to the "dispute" dept. Which ironically sounds just like the dept I was just transferred from with all the screaming in the background, very unprofessional aire about it. So I start to question this, "person" who said the name was Max or Ray, or Val. I quickly realize that they know nothing and are reading a script. So I challenge the logic of that being the "dispute" dept. I say, I typed in the dispute, I enter and send an additional email with all the details, and then I email this supposable dept and keep getting that they're still "investigating" . So what exactly are you investigating? What about the provisional credit? How come I can't talk to America where my money actually is? Surely my money isn't in the Philippines? He /she /it idk says they can't answer any of those questions, and have no authority to give provisional credit. Ok, who does? The "investigation team". I'm literally laughing out loud as I'm emptying my account. They also can't transfer me to the investigation team, or America. So, yeah.... I call the 3 people I referred there and tell them to close account immediately. Oh, I'm still not done. I don't feel good about that card anymore so I order another, but notice that even though I changed my address it was still the old address. Well this is new, a place to scan your ID and such. OK, after 30 minutes of not getting the scanner to work I give up, the card is floating who knows where. I email them to close my account. I don't even care about the $84 anymore, they're only going to send it to the wrong address. What a joke. How am I not a millionaire?

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  • author
    David
    Oct 08, 2021
    Best Digital Bank I used

    I used Revolut, Chime, N26, Varo and many others. Does not even compare man!

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  • author
    Lauren Black
    Oct 06, 2021
    Cashback on food delivery

    A lot of covid-stay-at-home dinners and a lot of Oxygen cashback!

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  • author
    Mariya Morich
    Oct 06, 2021
    Love it! 🥰 😍

    Amazing bank and great cashback offers that are actually helpful.

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  • author
    Cammie Struthers
    Oct 04, 2021
    Awful company

    I was told by 2 different people that I qualified for the $50 but yet I never received it. Now they are telling me that the other people were wrong (one was even in an email) and they told me that "it was sent to me on accident" the other was over the phone. I do NOT RECOMMEND OXYGEN BANKING they have no clue how to even run a business I sure don't want them handling my money.

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  • author
    TCHALLAA
    Oct 04, 2021
    I’m not sure what all the hype is…

    I’m not sure what all the hype is about, with this Oxygen Visa card! I have had this card/account for about 6 months. I have NEVER used it! I have never used it, because after receiving my card, I contacted support with a couple questions. I have yet to receive any response from Oxygen Support! Even though I have contacted them 3 times with the same questions/issues, over these past 6 months. Based on MY personal experience, I would say Oxygen is trash, and everyone should avoid this company.

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  • author
    Willie Perry
    Oct 03, 2021
    They care A LOT

    This bank is the only one who actually cares about you! dingged one star for the ATM fee (charged twice once) but other than this its great!

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  • author
    Bradley Elliott
    Oct 03, 2021
    Love it!

    Love the app and the card

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  • author
    Gerald West
    Oct 02, 2021
    🛑 Stop paying Amex

    Paid, yep, $200 for Oxygen Fire the TOP card and I love it! Amex were asking now for $750 for less perks!!

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  • author
    Kjen Otijen
    Oct 02, 2021
    Air and proud

    Every time and pay with my metal Air card I get compliments AND cashback 🙂

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  • author
    Finge Noime
    Oct 02, 2021
    Title

    Title: Love Oxygen Text: Best card I ever owned

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  • author
    Hanson Miller
    Sep 29, 2021
    Love ❤️ Oxygen

    Best card I ever had!!

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  • author
    Hr. Justesen
    Sep 28, 2021
    Amex killer

    Farewell Amex! light-years ahead and support is amazing

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  • author
    Isabel Loudy
    Sep 28, 2021
    Better than Chase Sapphire

    Way cheaper and better than sapphire. More cashback and even interest on saving account

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  • author
    Deborah Howard
    Sep 27, 2021
    Varo to Oxygen

    Really cool app, very secure and there are a ton of features. Left Varo after using them for three years.

    ...

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