Trustpilot reviews

See what some costumers are saying about Citi® Small Business Checking

Poor

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Reviews 258

Excellent

Average

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Bad

95%

cheryl balch

2 months ago

A GREAT experience with Citi Bank Customer Service…

I called Citibank Customer Service to report, that I had lost my Citibank Charge Card. The Gentleman, Himan, was the person who answered my call. He promptly closed out my account and issued me a new Credit Card with a new account#.. Himan was very helpful in aswering all my questions. (I had several) Himan set me at ease, as I was rather upset for losing the credit card. I hope I can reach him,the next time, I have to call Citibank. That was the best Customer Service call I have had, thanks to HIMAN.

donna spiotta

3 days ago

SCAM on their bonus sign on offers

SCAM on their bonus sign on offers. Horrible customer service

jane zulu

5 days ago

STAY AWAY FROM THIS BANK

STAY AWAY FROM THIS BANK. This is the worst bank ever and they have the worst online banking experience ever. I opened my account a month ago and I still have not received my debit card. It's 2023 and they do not do virtual cards, to transfer funds to my other card (because I cannot access my funds at Citi) I need to enter my debit card number in full and my PIN WHICH MAKES NO SENSE BECAUSE I DON'T HAVE MY CARD. Because of this I have been unable to buy my plane ticket to go home, groceries etc. Customer service was not helpful either

angela li

7 days ago

Translate to Chinese below

Translate to Chinese below: "Do not open an account with Citi Bank anywhere. I had the worst experience with them. Last year, I opened a CD account for 11 months with a 1.75% interest rate. Before the end of the 11-month period, I contacted my wealth managers, Justin Morin and Larry Standridge, to explore better investment options. They advised me to open a brokerage account with an interest rate of 5.1% for 11 months. I followed their suggestion, but I faced delays and back-and-forth communication for over a month without any progress. Today, when I called Larry, I found out he was on vacation. A few hours later, Justin called me back. I asked him why it took a month to open the account and transfer the money from the CD to the brokerage account. I felt like they intentionally kept my money at a low interest rate, and I expressed my desire to withdraw my funds from Citi Bank. Two hours later, Justin called again to inform me that my CD had automatically renewed for another 11 months on May 1st. If I withdraw the money now, I would have to pay a penalty of $3900. He abruptly ended the call. Frustrated, I contacted the customer complaint service, who spoke with Justin and the branch manager. They claimed that I never asked them to close the CD account, and I would have to pay the penalty. However, no one ever informed me that I needed to close the CD account. They assured me they would take care of it and even opened the brokerage account to transfer the funds. Due to their poor management and dishonesty, nothing was accomplished over the course of a month. Now I am facing a $3900 penalty. I have never encountered such an experience with any other bank." Bad bank and racism

iyad nahas

8 days ago

Pure Incompetence

If I could put a zero for a score I would. Over an hour of holding and arguing with CS and then his supervisor, I still could not get them to correct my citizenship on my profile from US to Canadian. Apparently no one in Citi CS knows the difference between a "citizen" and a "resident" or the tax classifications for US persons! Now waiting for a "manager" to call back. Probably will never happen. So frustrating.

satoru iwata

8 days ago

stop buying fake reviews

look at google play citi mobile app reviews, its clear and easy to see they are either buying 5 star reviews from some sleazy company or they are getting all their offshore phone agents to make fake reviews. Very suspicious to have a ton of people saying 'easy to use' over and over just to push down the other REAL 1 Star reviews! Same thing on the Apple store!!!!

natalia s

9 days ago

The WORST BANK and customer service.

The customer service is worthless. Be aware! KEY WORDS: Fraud, scam, incompetence, ignorance. NO ENGLISH! Customer service rep asked me to spell 4 letter word 7 SEVERN TIMES. This is Scary! Those people work for Citibank!?? Those robots never resolve ANYTHING. They repeat script over and over again, constantly LYING, making you wait for hours on hold. Called them 86 times since January. NOTHING IS RESOLVED! Filed 8 complaints, been on hold for HOURS. Never experienced that LEVEL OF IGNORANCE, INCOMPETENCE AND STUPIDITY. They NEVER responond to e-mail or other form of official communication. They playing GAMES with customers knowing there will be no consequences for them! We Contacted Attorney General and Other Authorities.

ana hurtado

9 days ago

Citi Fraud Dept

First, when I tried to add my new credit card to my phone wallet in February 2023, city customer service blocked my credit card even after I answered all the security questions. It caused me a lot of stress not being able to use my card for a week after all I wanted was to add the new card to my iPhone wallet. The second event happened tonight 05/31/2023, I tried to make an online payment to pay for my brother's studies at the University of Chile using a secure link and received a text to call City to verify the activity. I called the phone number 8444525126 and the person who replied only asked for my phone number and then informed my card is blocked till I receive the mail verification from City. For the second time in less than four months not being able to use my card causes me a lot of problems and stress -more now than I am traveling and depend on my card to make all my daily payments.

eric garvey

10 days ago

Worst customer service ever

Worst customer service ever! I recently purchased a motorcycle from a dealership that used Citibank financing. Apparently the dealership has yet to submit some tax form to Citibank. Citibank has sent me nasty emails stating that I need to go to the dealership and have the dealership contact Citibank to resolve the missing paperwork. They informed me they are not allowed to contact the dealership. So now I have to go to the dealership and have the dealership contact Citibank. Huge waste of time and why can’t you call them?

tina sorenson

8 days ago

CITI Drivers Edge CC rebates are difficult to redeem

I have a CITI Drivers Edge CC where you get rebates back when you buy a car. There is no online way to submit, needs to be a mailed letter or faxed. Instructions are terrible. If you do anything wrong they do not let you know what is wrong but will hold to their 90 days to submit. I did not receive my rebate so I called and come to find out a signature was missing on the purchase agreement because it was signed electronically. I asked about the 90 day limit and she tells it will not be a problem because it's on file I originally requested it with 90 days. I went to the dealer, got the signatures and refaxed then get a letter saying it's rejected because it's passed the 90 days. I called and they tell it past the 90 days so I cannot get my rebate. I am cutting up my cards and moving on to someone that is easier to deal with. We will tell everyone we know to cut ties with the terrible company!

john

10 days ago

Vindictive customer service

They constantly Send me credit card transfers. I finally took them up on one called them up went through all the Bells and whistles and jump Through all thehoops . They even Sent My phone is security code which I had to read back to them.The man said on the other end that it would take anywhere from 2 to 4 weeks. A week goes by, this woman calls me up acting like there were some kind of fraud starts asking me all the same questions. She would not tell me what it was about. When we get to the end of all these questions I asked Her again what it was all about and she said it was this bank transfer. I Told herI went through all this last week with somebody . I said, are you serious you actually do this to your customers after you already ask me a whole bunch of security questions and I proved who I was when I did the balance transfer? I told her you people should be ashamed of yourself it's nothing more than harassment to your customers and I Hung up. I find out that this was declined only because of getting late payment notice from my other credit card company. I called to complain nobody Is cared. how evil. Citibank did not send me a fraud alert they did not send me a decline. They didn't send me anything. this was just some nasty little b**** taking it upon herself To be vindictive. I will be cutting this credit card in half.

richard holley

14 days ago

Anti fraud dept cost me me hundreds…

Anti fraud depth has cost me hundreds of dollars. Declined a 85.55 Uber charge to the airport after a cruise, causing 10 of my family to miss the flight home. This had happened every trip. I cannot trust Citibank. I've been a member since 1994, have a high limit and use the car frequently, but at some point in trip, the decline a charge that has really put me in a bind. After 45 minutes on the phone, all they can say is: you can now go ahead and use the card again. No understanding the damage has been done. Thanks citibank!

bart j

14 days ago

APR | Customer ‘value'.

This is my first review of it’s kind. Long tenured Citibank credit card customer. Excellent credit history with Citi. So naturally, the first words I hear whenever I reach out to Citi CS rep is: ”Thank you for being a valued (i.e.loyal) customer since”…In fact, I’m so ‘valued' as a long time customer that my current APR is…23.99%. That’s right. So much for the 'valued customer bit. As of yesterday, Citibank was paid off/my business was moved to a competitor’s card product with a favorable rate, plus, As a founder of my company, we'll never do business with Citibank. After 30 yrs. as a Citi customer, the reality is they ‘value' nothing except their bottom line. Even sold all Citibank stock recently bc of their lack of customer satisfaction focus. Avoid them at all costs.

david m

18 days ago

Get another bank besides this citi bank

Fraud department there not doing there job

farzad avaz

18 days ago

Disappointing Customer Service Experience with Citibank Credit Card: Verification and Activation Woes

I recently had an experience with Citibank's customer service while trying to resolve a denial problem with my new credit card. Unfortunately, the level of service I received fell far below my expectations, leaving me feeling frustrated and dissatisfied. One of the major issues I encountered was the lack of effective assistance from the customer service representatives. It became apparent that they were located in another country and seemed unfamiliar with the necessary protocols to address and resolve the issues at hand. This made the process of resolving my problem unnecessarily complicated and time-consuming. The verification process proved to be particularly problematic. Despite providing the requested information, I was unable to complete the verification through the text message system. Specifically, I had issues with verification via my AT&T phone number, which prevented me from accessing the benefits and functionalities of my credit card in a timely manner. This not only caused inconvenience but also hindered my ability to make timely payments. The most significant inconvenience in this entire ordeal was the delay in card activation. I was informed that I would have to wait for a physical letter to arrive, which would take approximately two weeks, before I could start using the card. This unnecessary delay further added to the frustration and hindered my ability to pay invoices promptly. In light of my experiences, I believe it is important to approach Citibank credit card applications with caution. While I cannot speak to the experiences of every customer, my encounter with their customer service was far from satisfactory. The lack of efficient problem-solving, challenges with the verification process (specifically with AT&T), and the extensive delays in card activation underscore the need for improvement in their customer service operations. Considering the issues I faced, I would recommend exploring alternative options before applying for a Citibank credit card. It is crucial to choose a financial institution that prioritizes responsive and reliable customer service to ensure a smoother and more satisfactory experience.

clayton

20 days ago

Horrible experience. Avoid.

Had the Citibank costco credit card and will never do business with citibank again because of it. Poor customer service and seemingly zero control over my account. I called in 8 separate times due to digital cards being created on my account. Even after I FROZE, LOCKED my account, I was still getting charged by various entities. No accountability of support staff. I was flat out lied to at least once. My policy is to not let a bunch of clowns handle my finances, so I closed my account entirely. Horrible experience. Horrible company. Big waste of time. Avoid at all costs.

rachel sze

22 days ago

Worst customer service ever

Worst customer service ever. 9 out of 10 customer rep had no intention to help or look into the problem for you. The worst of all , no credibility. Can’t imagine it happens at such big bank. It seems like they don’t want to do business anymore.

bitely mi

22 days ago

Worst bank on the planet

Worst bank on the planet - I would not recommend a dog bank there.

yang zheng

24 days ago

I was tricked by Citi to open a saving…

I was tricked by Citi to open a saving account for $150 promotional bonus using the link sent by Citi. After enrollment, I also check with Citi agent who confirmed that my enrollment was successful. After I completed all the requirements 3 months later, then Citi told me that I am not eligibile because the saving account is under "so called basic package" (I use the link Citi sent to me to open the account. Well they said there are fine prints you missed. Classic trick they played). I would never ever trust Citi. I just could not believe a big bank like Citi fooled the customers for just $150.

24 days ago

I wish I could give Citibank 0 stars

I wish I could give Citibank 0 stars. I have been a customer of Citibank for more than 15 years, and I am finally leaving this bank. They provide the worst customer service ever. I understand now that people from outside the US work in customer service, but the problem is that they really don't understand the context and are not even trained properly. They respond to you like an AI and just read out what is in the manual. Every time I call customer service for one issue, no two representatives give me the same answer. All they provided was incorrect information and false hope, and in the end, nothing was done. This jeopardized my mortgage application process. Don't ever do business with them.

kim krisco

25 days ago

Terrible Security Department - refused legitimate refund.

I was issued a credit by CitiBank AAdvantage credit card by a merchant, but they posted it as a CHARGE. After sending supporting documents, and many phone conversations, they refuse to post the credit.

fred grzybinski

25 days ago

Worst customer service...

Worst customer service I have ever dealt with. Constant ad push. Cancelling. One star only because I could not give 0.

marjorie grace tahapary-campbe

a month ago

Citi Bank is the Worst Bank Ever in the U.S!

Citi Bank is the Worst Bank Ever in the US! I have a saving account with them with more than a quarter of million dollar and I was trying to transfer some of it to another bank. I linked my other bank to Citi successfully but every time I tried to transfer it kept on saying I need to link to another bank which I already did, three different times and got an email saying the link was successful. I believe they are trying to stop me from transferring my money to a different bank. Well, I am done with this horrible bank. I will go to one of their offices nearby and close my account.

pia estillore

a month ago

We feel scammed with this bank

We feel scammed with this bank. My mother already closed her credit card account with this bank since 2020 as she was leaving the country "FOR GOOD" Its 2023, she's still recieving bankstatements. We already settled whatever amount was charged to her unexisting bank, yet today, we still got a freaking bank statement! My mother is too old to deal with this stress. No matter how many times u cut ties with this bank, they'll still send you bank statements even when you're dead. Their customer service agents are very rude too. You wouldn't like to deal with such.

william jackson

a month ago

Worst customer service. Its difficult to understand them and when you do finally get a rep you can understand they are arrogant and unknowlegable. Whenever I get this account paid off I'll close

Could barely understand multiple reps . When you do happen to get a competent rep they are arrogant. Just as soon as I can pay the account off I will 100% be closing it. They also have sub par rates

bookworm

a month ago

Home Depot Citibank truly sucks

Home Depot Citibank truly sucks I made a upto date payment confirmed and I had 353.00 credit available afterward. I tried to buy 215.00 at store and my card was denied. When I called the 877 service number they asked when I paid and if it was at store or by mail. I paid on line! To my surprise it was impossible to access a live person to x plain.

steve berrios

a month ago

Avoid this bank at all cost

Avoid this bank at all cost. The worst ever. They closed my account and claimed it was due to fraud. They say it take up to 60 days to be refunded any money

rebecca evans

a month ago

Why bother recording calls for "quality assurance"?

I have never asked a customer service representative this question until experiencing the horrible customer service from Citi. I asked "Why do you record calls for quality assurance?" Calls to Citi's customer service shouldn't make you physically and mentally exhausted but mine did. I don't want to devote any more time to Citi detailing my experience other than to say....my IQ has been lowered after numerous, unsuccessful interactions with Citi's customer service representatives.

raquel

a month ago

Citi used to be my favorite credit…

Citi used to be my favorite credit card. Now they are charging insane lending rates, far more than any of my other cards, and have the WORST WORST WORST customer service. I paid off my balance completely and they will never see another penny from me.

s r

a month ago

No one there to help.

They let someone hack into my bank account. Getting them to work with me is impossible. They put a lot of blame on me, they take no responsibility. They say someone will call you back next week... No one has yet to call me back. They say they will leave a message for a manager they will call you in 2 business days- yeah I am still waiting.

customer

a month ago

Horrible banking. Never got promotion either

Horrible banking experience time and time again. One year ago I opened a checking and savings through a mail promotion to receive a $700 bonus if I maintained my funds there for 3 months. Called several times after that 3 month mark; reassured I would receive the bonus by a certain date. That date would come and go, I would call back, the date they told me would change. After continued long run arounds as to why not, they told me that that promotion was not meant for me, and that I should have kept the mailer in order to prove I had been sent it. There is no bank branch in my state (Utah). Website has worked horribly, so I have often had to call, every phone call has also been a disaster, taking 20-45 minutes plus. I'm trying to transfer my money out now which is taking over 1 month now because of transfer limits, and today yet again dealing with the fraud prevention team trying to put on hold my final wire transfer in order to BE DONE with this bank. I closed a US Bank account 10 years ago because a stranger's name was somehow added to my account. This last year of experience with Citi has been 20 times worse than that. Do not even consider ever banking with Citi. I've never had one native-English speaker either, and they follow a script that is so very not helpful.

chris purdy

a month ago

Horrible customer service

You would think by now Citi would take notice of their atrocious customer service reviews. My own experience with this company has been so bad that I can honestly say never again.

mayank tulsiani

a month ago

Promotion

Do not trust their promos. Opened a checking account with them for a $200 promo. Multiple calls later spent over a month in tracking them down for the bonus and it kept getting bounced to different departments. DO NOT TRUST THEM. They should be ashamed to call themselves a bank for customers.

will%20taylor

a month ago

Unfortunate

Unfortunate. Had a credit card with Citi for 10 years. Closed it. Took over a year to have that acknowledged on my credit file despite multiple follow-ups with Citi. Eventually, they were bought out by NAB. Still took another 3 months to have that card removed from my credit file. Attending multiple NAB branches and the staff attitude was clear - they didn't care.

ds gosselin

a month ago

Unless you're a MASOCHIST, Avoid Citibank

I have always had trouble accessing and managing Citibank accounts from overseas since I opened these accounts. Citi insisted on using my US phone for its two-step authorization – with no option for email verification. When that method is unavailable, as is usually the case for me, I have had to repeatedly make overseas long-distance phone calls to half of the population of Mumbai (where I suspect Citi's ‘customer service’ calls are actually routed), instructing them that US texts are not available overseas from my US-based cell carrier. I have literally spent DOZENS of hours trying to reach someone at Citi to assist me with a variety of issues related to services, I’ve also spent countless dollars in foreign cell phone charges while making these multiple calls over a period of months. Their fraud department is an outright joke. When I detected a minor charge on my card in the US several months ago, Citi quickly shut down the account to prevent their further loss. Despite over a half a dozen calls to this department and their repeated promises to send out replacement cards at our winter office here in Panama, no replacement cards were ever received. What I received instead were countless messages from Citi harassing me to call their buffoons at their call center once again, which cost me an enormous amount of time and foreign cell phone expenses as calls were routinely dropped by Citi when I was placed on “hold” by people who are barely intelligible in English. Now I've spent over 20 minutes with another Indian customer rep trying to shut down this credit card account permanently. (Now after 45 minutes on hold they still could not connect my call from India to the USA!!!)

georgia

2 months ago

Easily the most incompetent bank

Easily the most incompetent bank. Do not bother ringing the customer service numbers they give you when they arbitrarily block your card - they’ll be wrong, or manned by incompetent people, or no option to speak to a human. Do not join this horrible bank

joseph stephens

a month ago

25-year Customer - Good Riddance

This month we closed all our Citi accounts. Early March had more than $75k in checking. Went to buy new truck. Wrote check $49k. At first Citi sent email that check cleared - everything fine. Then 2-days later behind my back they canceled the check and froze the account - with absolute ZERO communication to me. NO phone call - NO email - NOTHING. 3-days later I found out. Called Citi to ask what they were doing. Then they blocked my Login - three times in one day. To pay for the truck I had to wire funds from another institution. Couldn't dump Citibank fast enough. Withdrew all funds. Closed all accounts. Good Riddance. Citibank has become dysfunctional. The people who knew what they were doing have left. Now just a cesspool of smarmy ignorant lying PC stooges. Citibank go to Hell. We look forward to your bankruptcy

abel

2 months ago

if you travel…

if you travel: USE CHASE UNITED EXPLORER! didn’t have to enter travel dates (which get lost somewhere in citi bank land & the first time you use it, in another country: BLOCKED!) the customer service is a bleeping joke. i was verified & unblocked twice, only to be blocked on my 3rd attempt to buy a train ticket in france. i am going to pay off this balance & NEVER use citi again. I LOVE CHASE! no travel dates needed, not one block, not one call, NOT ONE PROBLEM, PERIOD THE END!

amit khurana

2 months ago

They have an automated service that is…

They have an automated service that is terrible and should be put out of mercy .the customer people are overly sensitive and are rude arrogant.their supervisor are not very bright and understanding and sound like robots and show a lack of empathy.

francisca llenas-rossi

2 months ago

One star because couldn’t give 0

One star because couldn’t give 0 Consumers do not put your money in this bank. If you need to access your own money, like 5k-to 30k they will make a hell for you. They make it so hard for you to either send wire or transfers to other banks and international ….they use all dirty tactics for you not to withdraw or transfer your funds to other banks. It takes one to 2 weeks for them to release your own hard earned money. So if you need funds for a down payment for a property you are screwed. This is been done to a lot of Women and minorities. Attorney General should be aware of this.

dawnyaël

2 months ago

Citi Bank holds Home Depot credit…

Citi Bank holds Home Depot credit services. I paid my account off in full on January 27 2023. Citi bank cashed my check for 4320.90 and claimed they never received it. They request documentation that I sent via fax. They repeatedly told me that they didn't receive my documents. I then submitted it through the Home Depot payment dispute section. They now tell me they received the documents but it will take 7 to 10 days to resolve it meanwhile it sits on my credit report and it will affect my score.

mary

2 months ago

They have to worst customer service I…

They have to worst customer service I ever had to deal with. I had a problem with and past due amount that I disputed and was told on four different occasions from their escalation department that it would be looked into to see if I was misled which I believe I was. No one ever called me back but I kept getting calls about the past due amount and then Best Buy closed my account. Now I have a minimum due of $400. I talked to a fifth person from the escalation department today and he told me I used the card and I owe the money. When I asked him for an explanation about why no one ever got back to me. I was essentially lied to over and over and now they want more money? He said I'm sorry I don't have and answer for you, you just need to pay the money. Well if they can explain to me what the heck happened I'm not paying them a penny.

jose r vega

2 months ago

For 4days late they charge me $30.00

For 4days late they charge me $30.00 , l been with then for more than 5 years never been late.

jennifer bach larson

2 months ago

I cannot understand any of the csr's

I cannot understand any of the csr's. They all have such thick accents this is ludicrous. No one was able to help me. Now my account. is locked and i have no debit card. This is just the worst

kate

2 months ago

Stai fuori!!

Stai fuori!!! Hanno preso tutti i miei soldi che ho investito, non ho potuto prelevare per settimane prima di presentare una richiesta di rimborso ~Exp ertass etrecovery -OR G

michael lucas

2 months ago

I put $500 in a Citi Bank savings…

I put $500 in a Citi Bank savings account. My account has been locked out for almost 3 weeks now and I can't get my money out. I've called customer service several times. I bet I've talked to 20 people. 95% of them couldn't speak English. That's beating a dead horse. I've contacted the Consumer Financial Protection Bereau and filed charges. DO NOT PUT YOUR MONEY IN THIS SHXT HOLE.

nick d

2 months ago

I have been a credit card holder of…

I have been a credit card holder of Citibank for over a decade. Have made perfect payments the entire time until December of 2022 when I went through a rough patch. In March 2023, I came out of my financial crisis and went ahead and paid off my balance in full, just to find out they had closed my account 2 DAYS PRIOR with no warning, no emails, letters...NOTHING. I called and escalated this as far up as I could go with no results. Needless to say I will NEVER do business with this bank again. I am just sick of the financial institutions in this country right now, its disgusting what we have come to.

marissa lam

3 months ago

Citi Internal mobility is filled with fake internal requisitions roles

Citi Internal mobility is filled with fake internal requisitions roles Internal mobility is filled with fake internal requisitions roles (roles designated to promote internal employees pre-determined by hiring managers already). This applies to public roles you see on the internet as well. HR still lists all these internal requisitions on internal mobility portal for "process sake" and to get sufficient 3 types of candidates to promote the "pre-determined candidate". This is such a waste of time for internal employees who are actually finding a real mobility opportunity. In the most recent HR Q&A session, I tried asking this question on why post misleading internal requisitions on internal career portal (and external), but my question was unfortunately deleted - twice. Propose for hiring managers to promote internal employees that they have determined directly without having to interview 3 other candidates. Increment in compensation for year 2023 is less than global inflation - talk about talent retention

jerilyn kobrick

3 months ago

Horrible bank & awful customer service

Horrible bank & awful customer service. The bank is holding my money hostage!

danielle adams

3 months ago

Very dishonest and prejudice

First, Citi has charged late fees for payments made on time for four consecutive months, second Citi's customer service is very transphobic and abusive to transgender customers with misgendering and deadnaming. "Being con conservative" has never been a valid excuse to be abusive and harmful. Citi also lied to the Consumer finance protection bureau about me not being an authorized representative to my own account. Basically Citi is allowed to steal from their customers, lie to the authorities and violate the Colorado Civil Rights act so do not use this company. I will eventually have all accounts from these lying bigoted gas lighters closed, but Citi is still allowed to make false claims meaning to protect your credit score, do not use Citi!

jaiden drake

3 months ago

I got scammed by a fake loan company…

I got scammed by a fake loan company and Citibank needed a verifiable phone number said mine was bad. This is the only number I have and the scammers have my bank info so who knows what they did because I cannot get into my account it’s locked. Worst bank ever and I hope they get shut down. Wish I would have saw the reviews and checked more before I opened an account with this awful bank company. Wish I could write how I really feel about them!

charles martin

3 months ago

Absolute nightmare of a bank

Absolute nightmare of a bank. Worst customer service I have ever experienced. It should be illegal to do business as they do. I opened a checking and savings account. A couple of weeks after I opened the accounts, I mobile deposited a check into my savings. Apparently, when I signed the back of the check the pen didn't work, so I had to write over the letters several times in the ink that came out. Because of that, Citibank invalidated the check and blocked both my accounts without contacting or explaining anything to me. When I called the fraud department confused and upset, they refused to give me any details in order to protect "the integrity of the process." They then harassed me about what the check was for, why I deposited it, and how I know the "maker." They then demanded that I provide the contact info for the "maker" of the check. When they contacted him—they wanted him to tell them his banking account information. He refused and contacted his bank, Chase, who promptly closed his account and gave him a new account number because they thought the entire was completely shady. I have since taken time off work to go to the actual bank and provide them with the check, I've also sent them pictures of the check being cleared in the maker's Chase account, and I have spent several hours re-verifying the same information only to have them tell me I needed to wait another 48 hours (Actually 72 because its a weekend) so they can review my account again and decide what to do. Then and only then, will they be able to actually inform me if they are going to reopen my accounts or keep them closed, which could result in a 60-day waiting period for me to receive my money by a check in the mail.—Meanwhile, for 10 days I have had zero access to any of my money. My bills aren't being paid, late fees are adding up, and automatic payments are being bounced back, forcing me to spend hours calling various companies to explain my situation. The Citibank fraud department let me know that the "process must be followed" and that they didn't care about my fees or possible eviction, because even though the check has been verified and the money has been in my account the entire time, "Citibank doesn't just accept all checks." Which is the most honest anyone at Citibank has been with me up to this point. All of this mess, stress, and frustration are for one lousy check of $885 to pay for a plane ticket on a middle school field trip. In sum, using Citibank is the financial equivalent of going out late at nighy and purposely geting mugged.

danny john guitar

3 months ago

Worst banking experience ever!

Two weeks ago I requested a new card from Citibank and they cancelled my current card without telling me, locked my account so that I couls not get into online banking. I called to ascertain what was going on and they simply told me it's their policy and that I could not escalate to get any priority listing. Compliant part 2: Today I logged into my citibank account to pay some bills and could see that they had not released my pay into my account. After trying to find out why they had not released my funds intomy account from my employer who has been depositing pay into this account since 2021, they simply said that the business may not comply with their regulations. After much back and forth they told me that they have to manually review the transaction and that it may be sent back to the originating bank account. When I requested to make a formal complaint (the 2nd in two weeks), I was told that it wouldn't make a difference and that it would still be Monday before they can look at the complaint. What a miserable experience with this lot. Will be terminating any relationship with this woeful bank!!

darlene devegan

3 months ago

Worst bank ever

Worst bank ever. I would never recommend Citibank to anybody.. Bank of America has always been good

alex fisher

3 months ago

Bank doesn't care about it's customers

Citibank stopped my mother's Credit Card. When I found out I called (on March 2, 2023) and was told that her CC was stopped because she was late with payments and her checks were stopped in the last 6 months. I explained that she was NEVER late with her payment, and checks were sent by a 3rd party. First check was sent by mistake by the 3rd party, so I stopped it. And other check, sent by the same 3rd party, didn't have full accnt #, so I stopped it again. But everything was always paid on time. I was told that Credit Dept will investigate and get back to us in 7-10 business days. Today, March 14, 2023 my mother received a letter stating that her account is closed because of late payments and stopped checks. I spent half a day trying to get someone to help me. Spoke with about 6 different reps, some of them claimed to be supervisors. None of them tried to help in a reasonable way. I was told to send a letter ( not an email, paper envelope and a stamp) explaining the situation, and then they will investigate (again). Avoid Citi bank Credit Card like a plague!!!!! This bank doesn't care about it's clients, even seniors who were loyal customers for over 20 years. What a disgrace!!!!!!!!!!!! While talking to Citi reps I explained that statements that user can download do not match information that is displayed online. That is a serious bug, and they completely ignored it.

wwanothm

3 months ago

lowered credit limit due to an increase in spending.

I had an increase in spending with credit cards lately due to a personal emergency. I never paid late each month and always paid way above the minimum required payment. But they decided to lower my credit limit just because they notice the increase in my spending. If I paid my due on time, it is none of your business as to why I spent the credit in the first place! I understand that the bank was assessing their risk, but since I already had been approved for that credit limit, you're supposed to honor it! I had the credit card for 7 years and barely use it, and now suddenly I use it more often than usual, you're trying to cut me off? Citibank is a BAD bank and has NO INTEGRITY in its customers.

kay

3 months ago

Wtheck! Beware, CITIbank is shady, was not treated fairly!

Beware, I would use another card i.e. DISCOVER (as long as they are not affiliated with CITIBANK. I had secured a Citibank card to help with credit areas, on the first time that I late payment, (due to being out of work) they closed the account. The customer service agents are horrible and do not provide any assistance to help the customer. I asked questions and they hid behind the customer service agent and would not talk to me. Overall, very disappointed as I felt that I was not treated fairly and they should have provided better service and treatment of clients. I have encountered great service with Capital One and American Express Kabbage.

i washington

3 months ago

Citibank customer service is the worst…

Citibank customer service is the worst I have ever dealt with. You get transferred back and forth and your issue is unresolved only to add more frustration.

won

3 months ago

Cibibank online saving system is…

Cibibank online saving system is horrible. When to deposit, I could deposit big amount from other bank account. But when I tried to transfer money to that other bank account, there was a daily limit. I split the amount by daily limit and scheduled but all transaction was failed. Live chat staff said that she couldn't find any problem on my account and it might happen because of their system glitch. And then they locked to transfer for a month. I have never experience this kind of horrible system. One staff on live chat said to go to the branch to resolve my problem and I said not to find the branch in my state, and then she said that unfortunately, there were no branch in my state. OH MY GOD! I wonder how I can withdraw my fund and close the account!!!

d.c.murphy

3 months ago

Citi Bank scam? Or just useless company?

I was sent a letter saying that they closed a fraudulent account in my name and they listed a phone number to call for more information saying that "as always, we hope to be clear and helpful in explaining your situation" I was transferred from department to department and everyone said they needed my social security number to look up the account because I didn't have the account number. I told them that I wasn't going to give them my ss# and their answer was they needed it to look up my account. Again I explained that I have never had an account, and they sent me a letter about it. After speaking to four different departments I hung up and now I will write them a letter about how bad their customer service is and how some of them can barely speak English. Why include a phone number to ask about a fraudulent account and then ask me for the account number? If this is not a scam it will amaze me.

steve

3 months ago

The people at the Rancho Park LA CA Branch are very helpful

The people at the Rancho Park, Los Angeles, CA branch are consistently friendly and helpful. Most recently, Ms. Gina Mis, went above and beyond to help me. She concentrated on my problem and provided the solution. They actually treat you like you should be treated: as a valued customer.

dr. william pollack

3 months ago

Terrible customer service

Their outsourced customer service is ridiculous and wastes so much of customers' time. A representative named Bety was with me on the phone on 3/6/2023, and it took her 30 minutes to dispute ONE unauthorized charge. That was in addition to the months that I spent dealing with them: they don't even know what "subscription" means. They didn't understand that it was the *same* charge, the same company, and the same date every month. Terrible customer service. Waste of customers' time.

david smith

3 months ago

I just cancelled my Citi card

I just cancelled my Citi card. The Citi app is ridiculous, not being able to sign in and is a pain in the butt to change your password. I have done this this 4 times. No more, I am done with Citi card.

teri

3 months ago

Worst Customer Service And Operations In The Banking Business

In looking at all of the negative reviews in addition to mine below, I wonder how this bank is able to stay in business. On Dec. 4, 2022 I responded to their promotion Aadvantage credit card promotion of extra points in exchange for a $10K deposit to a new savings account at the bank. It took almost 2 months, numerous time consuming phone calls and multiple emails to finally receive the debit card that would allow me to deposit the money into the savings account and start earning the bonus travel rewards. I have never been forced to spend so much time and energy trying to deposit money into a bank account.   The problem stems from the fact that I live in the mountains where we don’t have mail delivery. Mail is delivered to a PO Box. Despite the fact that my CitiBank account clearly identifies a distinct mailing address and a distinct physical address, the bank continually mailed the new debit card to my physical address. Since there is no mail delivery to that address, the cards were returned to the bank. One would think a good customer service department would make note and reach out to me, but they didn’t. How ironic that when I went to file a complaint at the Consumer Affairs website, I discovered that I had made the same complaint four years earlier when I first applied for the Aadvantage credit card and wasn’t receiving it.   Their customer service phone prompts only added insult to injury. In order to get to a customer service representative, I was being asked for the debit card number. I am told that my complaint to the Better Business Bureau resulted in a change to their phone prompts that would allow me to provide other verification data, but how was that problem allowed to persist in the first place?   As a result of these delays, I lost 2 valuable months of card usage over the holidays that would have afforded not only a higher status on American Airlines but allow me to purchase the new car I have been waiting to purchase once the bonus was available to me (after activating the debit card).   The customer rep first told me she could award me extra points due to their errors. Then she said she couldn’t offer them. Then she offered to deposit $200 into the new savings account. Then she said she couldn’t.   I plan to milk the heck out of this promotion and have no plans to conduct any new business with this bank.

umut balkis

3 months ago

Worst bank ever!!!

Worst bank ever. Terrible customer service. Zero value to their clients. I am going to close my account with them immediately. Well the only reason I work with them is Costco. Still not worth it.

mark dahl

4 months ago

I use have the Costco credit card citi…

I use have the Costco credit card citi bank.when I was out had medical emergency they were difficult to work with I paid off my debit and built my credit back up.six years later they are not nice and will not do business with me. I’ve gave them all chances to be nice to people. Move on no wrorth anything to try work with these bullies.

rari marks

4 months ago

Customer Service is Worthless

Customer service is truly worthless. You would get the same information if they just let the call ring off the hook. Citibank loves to randomly hold money. Wires and Zelle transfers go through instantly until they decide to put a random hold on it. I hope you are ok waiting 14 business days to get it resolved. God help you if you need your money to go somewhere quickly and reliably-you are screwed. If you never have a question or a problem then you'll be fine. Customer service knows absolutely nothing that you don't already know and they do not have the authority to do anything. I confirmed with them that the call will auto disconnect if the call goes longer than 2 minutes. Lovely. Every call to them is a waste of time. Citibank sucks!

wanda ortiz

4 months ago

Totally disgusted 15+ year client

After being a customer of Citibank for 15+ years, and stull a current customer. I must say that I am so disappointed with this financial institution. I was a victim of identity theft and $ was stolen from me thru Zelle. And I informed the bank and requested that the money that was stolen from me be returned. I disputed this with their Dispute Dept several times and all the times I was denied!! I even sent them a copy of the police report! I informed them I was conned, and they still wouldn't refund me my money not even $2500. Saying that it was my problem and not theirs. They wouldn't hear my side of the story and just dismissed me. Not caring about my situation at all. I am so disgusted by this billion dollar institution. They were acting like it was their money to say the least. I wanted to make this public service announcement for people who are currently with them and for those who are thinking of giving Citi their business to go elsewhere and give a bank that does care about their clients for real and not bank with Citibank/Citi. Because if the same situation should arise for you they will not I REPEAT WILL NOT do right by you. People think really long and hard before you give this company your business and your time they don't care. Sincerely a client of 15+ years who is totally disgusted! BEWARE!! YOU ALL HAVE BEEN WARNED!!

loa produces

4 months ago

I have a citi credit card and applied…

I have a citi credit card and applied for a personal loan. In the loan application, citibank documention indicated that if I signed up for autopay, the interest rate was discounted .5%. I was approved for the loan but the web portal kept telling me to sign the documents, then directing me to call customer service, there was no online access to the loan paperwork or the loan itself. When I called to check on the status, the rep arranged for a check to be mailed rather than depositing via ACH in my account. Whatever, fine. After I got the first bill, I attempted to call customer service to make a payment and set up autopay. The number on one page of statement was apparently the wrong number, and I was told to call another number, which I found on another page of the statement (they couldn't transfer me). I called the new number. There was no automated system for making a payment, so that part took over 30 mins with someone who seemed to be having a very hard time finding my information. After another 30 mins with someone else trying to set up autopay, they told me that I could not set it up online, via email, or over the phone, they had to send a form to me via snail mail to complete and return. When I asked why I couldn't set it up electronically, they hung up on me. I got the form about two weeks later and completed. I could not return via email or anywhere on a web portal, the options were to mail or fax back, so I faxed it. Two weeks later, I got another letter (in the mail) from Citibank to confirm autopay was set up. On the most recent statement, the interest rate was not discounted so I called again. Customer service couldn't help (after 20 mins), so I asked for a supervisor. I was told the interest rate was locked in at the date of application and couldn't be changed, and that autopay had to be set up during the application process, which there was no option to do during the application process. They said they didn't know if the underwriter would change it, so I asked them to ask the underwriter. They transferred me to a gruff guy who looked up my account. When I asked if the interest rate could be discounted now that autopay was confirmed, he said no, it had to be set up at the time of application. When I told him there wasn't an option to do that at the time of application, and the documentation actually stated I could sign up for autopay at any time, he told me there was nothing he could do. By this point I was agitated and asked to be transferred to someone to make a phone payment so I could pay it off. He hung up on me. I called back again and paid the bulk of the balance through a phone payment, which took another 30 mins. Overall, Citibank systems are archaic, customer service is ineffective and rude. Avoid if you can.

chris

4 months ago

WOW that is a lot of 1 star reviews

WOW that is a lot of 1 star reviews. My experience is from the integration of Citibank US and international divisions and it's a disaster. I live overseas and have been told by Citibank in my location that it would be possible to link my account here with my US account and move various currency seamlessly between my accounts. All I evidently need to do is get the US side to add a multi-currency account which I have overseas. On the US side I have spent about 7 hours on the phone with various people who put me on hold and send me from one person to another to ultimately be told I have to get in touch with the investment professional at my local branch in the US. Turns out this guy has no idea what I'm talking about and to be fair has tried to help by cc'ing a bunch of people who should be able to help. Evidently none of these people check their email or know how to respond to an email. All in all a very disappointing interaction with my bank that I have used since 2001 but am now switching to Bank of America as they say they can do what I have spent so much time trying to get Citibank to help with. See ya Citibank!!

ryan

4 months ago

My situation is not yet over but I'm…

My situation is yet to be over but I'm getting there. I would never recommend Citibank to anyone. I think I might be oweing for one final payment but though I closed down the account I still had charges coming in. When you talk to these people you are talking to someone at their home. So the roosters, dogs backing, family all talking at once is something you have to put up with. I got a "normal" female who was located in Florida - Thank You to her. Not once have I ever been contacted by Citi Bank though when I call - I was on the list to call. Yah, right - like I believe that. Worst ever and no banks to walk into near you... I think they are located only on the east coast. AVOID.

neal g

4 months ago

Absolutely Worthless Customer Service Department

I am not sure why they have a customer service department as they are as useless as the "g" in lasagna. They dont answer any questions that you may have, they pass the buck and tell you to call a representative so that the representative can give you the absolute same runaround. I really am not sure why they even demand a paycheck as they do NOTHING !

rtd

4 months ago

Citi Mastercard credit card customer…

Citi Mastercard credit card customer service is terrible. If you have an issue they can't route you appropriately. Their systems and groups are not coordinated and they bounce you between groups. Worst part is there is no transferring....they ask you to call a different phone number to get to another group. If you have a choice use a different credit card.

laura shearer

4 months ago

I can't imagine how it could be worse

I can't imagine how it could be worse. I pay my bill in full every cycle, and after I did I had some large unexpected purchases and had to use the card. But Citibank decided that they were fraudulent and put a hold on the card. I couldn't use it. Even after I called and spent 90 minutes on the telephone talking to 3 different people, they couldn't figure out how to take the lock off the card. The upshot: I'm cashing in my miles for a trip to Paris and never using my Citibank Mastercard ever again. Goodbye. You've lost a good customer.

jennifer nielsen

4 months ago

The shadiest credit card company out there

So when you call the robot doesn't really give you a chance to enter the last four of your card number and due to that you are required to give your full social or full credit card number in order for them to help. THAT IS NOT LEGAL. They cannot extort help for you social security number. There's a security word and other information to ask for to verify for a reason. I absolutely do not recommend citi when they allow this to be standard. The representatives that ask for your FULL SOCIAL SECURITY NUMBER or full credit card number are NOT TRUSTWORTHY IT IS NOT STANDARD PRACTICE ANYWHERE ELSE TO GIVE THE FULL NUMBER INFACT SOCIAL SECURITY THEMSELVES TELLS YOU NOT TO DO THAT FOR A REASON.

customer

4 months ago

No control of my own money or account

They keep moving money around THAT DOESN’T EVEN EXIST from all of my accounts without my knowledge or approval. They call the transactions “donor account” transactions. Now I am negative in all accounts and have been told by multiple people that things would be fixed by the EOD, but they were not. In fact, they were made worse. The customer service overseas is just awful. They read from scripts and do not listen to you or treat you like a human being. I do not trust this bank and feel like I have no control over my own money or bank accounts. Once I settle this, I will be closing all accounts and leaving this POS bank. Incompetent thieves. Being a customer of this bank has been nothing but a hassle and overall I have had the absolute worst experience, especially with their call center customer service. Fix your company, Citi!

ryan kerns

4 months ago

Put the Wrong Social on my Credit Card

Was planning to make a large purchase with Best Buy so I applied for their My Best Buy card for the one year of no interest payments. Things seemed to go well until I received my card in the mail. When trying to log into my account online it kept saying my info was wrong- so I called customer service and got their call center in India. They confirmed that the social security number they have for me did not match my actual social security number. They said they couldn't fix it on their end and I would have to either mail or fax them a copy of my social security card... then hung up on me when I still had further questions. I reluctantly mailed them a photocopy of my social security card with a letter asking them to fix it. A week later I get an email from them that they received my request to close my account- which I did not even ask them to do! It was followed with an email that had a link with "important information about your account closure"... but of course when I click the link it's useless because I can't log in providing the last 4 digits of my social... because I have no idea what social they actually have on my account. At this point fine... close it, not dealing with such a terrible bank- but I have a balance of 2 small items I've already purchased with the card. I chose to go paperless so they're not going to be mailing me my bill... so mailing them a check is out of the picture. Their other phone, text, or online payment methods hinge on me being able to log in with my social. It's nuts that all I want to do is give them money and they're making it as difficult as possible. I'm going to Best Buy and see if a manager their can let me pay the card off in store... but at this point my expectations are very low. Not only has this soured me from ever banking with Citibank again in the future... but kept Best Buy from getting a $1,800 purchase- they should really partner with a better bank. I've never seen anything like this in my life... pretty sure at 43 I know what my Social Security number is... but even on the chance I accidentally put in the wrong number- how was I approved then?! Also if I was a jerk and just didn't pay them... would I be ruining the credit score of whatever person's social they actually have on file for me? I'm also now legit worried these people have a photo copy of my social security number... keeping an eye on my credit reports, etc.

moshe politis

4 months ago

Citibank Retirement Plan Services - disaster!

Citibank Retirement Plan Services is based in San Antonio, TX. Citibank branches are not allowed to touch retirement accounts and customers cannot phone San Antonio. Instead, ALL communication is conducted through a call center in the Philippines, where polite-sounding people follow a script, having no way of connecting you with the US-based team. This is a recipe for disaster, which is what happened to me several times over a 3-month period, until a rollover IRA from another institution became a nightmare and I was forced to open it in a different bank. By the time someone from the US escalation team phoned me it was too late. I had lost many hours on the phone and hundreds of dollars in interest. The details are too many to mention here. Banks in developing countries probably do better than this, which is a shame.

willie roy

4 months ago

Worst bank I've ever death with

Worst bank I've ever death with, save yourself the trouble. Their customer service support is outsourced overseas, the agents read from a script, there are no supervisor to speak with, and they give you a complete run around. I will never bank, open a credit account, or do business whatsoever with Citi. If I could give them a lower rating I would!

sean matthew whitfield

4 months ago

DONT USE CITI CREDIT CARDS

If I could give less stars I would. I have closed my account with citi card and they are sitting on $4555 funds returned by a mechant. They keep lieing and saying they have processed the payment. When I called and checked yesterday. They canceled refund and have to process it again.Don't use this card.

karen girard

4 months ago

Citibank is TERRIBLE

Citibank is TERRIBLE! They entice you for bonuses and then don't want to pay them out. I deposited $200K and then had to call to get my $1,500 bonus. I gave a referral link to a family member. He opened an account and then they didn't want to pay me my $100 referral bonus. Said my family member had to call. I closed my account. DON'T BANK WITH CITIBANK!

concernedcustomer

4 months ago

Dishonest Company

I was referred by another person to open a Citibank checking account. Other person was supposed to receive a $100 referral bonus - which Citi never paid and never even acknowledged. Both of us opened accounts with large sums of money because we were supposed to get a large bonus for opening the account. Citibank did NOT pay the bonus to either of us on time. They changed all the rules for me and told me they were going to take up to another 90 days to pay the bonus - above and beyond what was in the terms of the agreement (which I read very carefully). Do NOT EVER trust Citibank with your money or to keep it's promises and for the love of Pete, don't participate in any "offers". You'll spend hours on the phone with people that barely speak English trying to get Citi to keep its word.

petrisplaque

4 months ago

IF YOU BANK with THIS BANK YOU WILL COMMIT SEPUKU

I spent 5 hrs trying to download the statements for one of my business credit cards. I must have spoken with 14 or 15 people in India, and two people in Spanish from Colombia. I have not had such a terrible unacceptable experience in a long time. Look at their reviews, not even their own Board of Directors gave this Bank more than 2 stars!!! They pass the ball to a bunch of "specialists" that are spacewalkers. Nobody knows anything. I wonder if their employees are paid or they are volunteers...

ryan

4 months ago

If I could give NO stars I would

If I could give NO stars I would. I had the card a month before activating it... Costco Membership talked me into getting it for the 4% on Gas, 1 & 2% on other Costco items... I decided to activate it knowing I needed to get gas... Within one week the card was Hacked. Never have I had a card hacked. I had made 6 purchases myself, but by the time I discovered the charges - mostly online advertising I was told by Citi bank, there were dozens of charges. I told them to shut down the card... and then I received 3 more cards. I was told to activate the card to make payments... I had to ask the person if they were in bed as they seemed to be falling asleep while talking to me, the next gal (in Tennessee, I could hear Roosters crowing) There is NO bank near me or in my state. (WA) I think the closest is in Calif. When you do get through, you spend most of the HOUR on hold... This started in September though my the statements said it began in June-July. I paid off the first two months, but still as of February have charges, $46.00 in New charges, plus $8.00 interest, Plus a $29.00 Late Fee. Along with almost $200 remaining on Fraud Charges, same companies already cleared and they closed the Fraud charge complaints so the latest are showing as my charges. Ridiculous! The people you speak to seem to be uneducated, they want to help, most seem to but then you get crazy bills due. I'm 7 months of having had the card and still trying to clear things up... I closed the account in early Oct, using it the first time in late Sept. I've been sent 4 additional cards, All I can say is, DON'T DO IT!!!

rebecca r

4 months ago

Customer service at Citibank is just…

Customer service at Citibank is just the worst. I made the mistake of calling their 1800 number instead of actually going to the branch. No one has the proper understanding to help you, because no one is actually in the US. Long wait time, and once you finally get an agent it's as if you are talking to them in gibberish. I spent more that 1 hour on the phone with 2 different agents to request a simple letter, and eventually got no help, just a headache trying to get a simple request done from incompetent, unintelligent customer reps. Now, after all of this aggravation, I literally have to go to a branch to request the letter. Very frustrating to deal with, I will avoid at all cost.

rocarl

4 months ago

+ 1 9 3 1 5 1 6 3 6 5 8

I was locked out of my account and I lost about 6,000 $ , I did nothing even contacted fraud team I got no response not untill I filled a report against them with the help of a private investigator team and I got my money refunded to me , you can reach them with the number on the header

mariano rios

4 months ago

CITI BANK RUN BY THIEVES…

The interest rate on my credit card increased 5% from 01/26/23 to 01/27/23 with no reason or prior notification. I had to call 3 times. The first employee hung up on me after I asked my question. The second employee answered while laughing out loud and I could hear other employees in the background laughing so I hung up. The third employee started giving me some BS regarding the increase. Where is the government when you need them? I’ve got to pay off my balance asap and get the hell out of CITI !!!!’

customer: jimmy james

4 months ago

My Granddaughter who’s a full time…

My Granddaughter who’s a full time student and works full time recently lost her apartment due to CiTi Banks bad Business dealings with closing accounts and block the accounts and not having access to the funds in their accounts. Then don’t notify customers that CiTi Bank did closed their accounts . What we did to get my granddaughters money back $ 2,157.18 after CiTi Bank saying nothing about why the account was closed and it would take 30 to 60 days to complete the investigation, What investigation? I paid $ 50.00 dollars to have a Court document service write a “Request to Release Funds on a closed blocked account” and the Document Service will Certified Mail the letter and request a response in so many days . Kinda like a “ Demand Letter” and the release the funds request is the first step in saying if they don’t respond in the requested days you will sue them. Make sure you use a Court Document Service that says Court in the letterhead. We send the Release letter just last week and my granddaughter received her $ 2,157.18 by check from CiTi Bank this weekend . And another way to Contact CiTi Bank by this number Customer Service at 1-866-422-0306 and mention Error Code MFA. Make sure to give them this code . They will tell you about your closed account .I hope this works for you like it did my granddaughter. Good Luck !

aaron

5 months ago

Late Fees for On-Time Payments

Don't assign late fees to accounts unless they are actually late. When someone disputes a late fee, do not use the fact that you assigned a late fee as evidence that a payment was late.

mario

5 months ago

Citibank did not pay new checking…Promotion

Citibank did not pay new checking account promotion. They are advertising up to $2,000.00 bonus after three months. its been 5 months with no bonus no help from customer service. if i put the money in a cd it would have earned more than the bonus offered. No wonder the better business bureau rates Citibank as "F"

gabriela simion

5 months ago

I gave David amaro a good review after…

I gave David Amaro a good review after I went to the bank in Schaumburg where he works because he asked me to but after that he kept making mistakes as a banker like before I went there I spoke on the phone with him about opening a CD account and he didn't tell me to bring my S.S. as is on the paper so I had to drive back the long distance from Streamwood again, then being home I realized that he didn't ask me if I have a beneficiary which I have my daughter but I forgot to ask him- he should've - as I was in a hurry to get home so I had to drive the third time there another day to have her name on my account but I asked him to give me all these information on the paper to go home with but he said the system doesn't allow him which after I called Citi officials said that he should've give me that so I have to make the 4rt trip?! just awful.

mark mc

5 months ago

Citi should add 'Service' to their Customer Service

Citibank sent a letter to confirm my company info. I assumed it was spam as Citi has never done this before. They could have requested the info on my monthly statement and I would know its not spam. Without a reply they canceled my card (7 cards as its a business account). Never told me they were canceling. When it canceled all the 'thankyou' points were deleted. I was a customer for more than 30 years. After more than 2 hours being bounced from dept to dept, no one can help. Citi has no customer service. Adios Citi.

rob peters

5 months ago

Dealing with CITI is almost a joke

Dealing with CITI is almost a joke. I spend hundreds of thousands on double cash and they treat me like a crook. I will be closing my 4 cards. Does anyone have a recommendation for a better card?

thomas e.

5 months ago

The danish branch is by far the most…

The danish branch is by far the most arrogant, unfriendly and worthless "support" i ever encountered! Unfortunatley for some reason other banks have Citibank as Partner for international transactions also regarding pensions, now it has been 2 months in a row that i didnt get my pension which was send to Citibank and when i called them (since you cant even send an email) they said in a unfirendly and arrogant way "We dont talk to private persons only banks" and didnt even wanna listen to my question! they apperantly (according to my bank) are responsible for the transfer to my account, they did NOT send the money back and than they cant even listen/give me an information what they did with my money?? It might be a small amount for them, but it is 25% of my total pension both in december (guess how great Christmas was when you miss 25% of your money and you are alone with a child) and now in january again. And still, after 6 weeks no Information, no money...

charles stark

5 months ago

Citibank has the worst customer service…

Citibank has the worst customer service of any institution I’ve ever dealt with. They put a fraud alert blocking my credit card, which I’ve used abroad for years, for no reason. When I call as instructed they refuse to talk to me without a US phone number. No other company does this.

fly george

5 months ago

They’ve stolen $27,000 from us and…

They’ve stolen $27,000 from us and claimed the money is stuck in their citi compliance and making sure it follows OFAC sanctions. It’s a domestic wire, but the international department is holding it hostage in the Philippines. This is has been happening for over 2 months now with zero real answers. Everybody tells me something different. I’ve called over 42 times. This is a scam. Beware of citi bank. This is real.

lorenzo blakely

5 months ago

They hung up on me while I was trying…

They hung up on me while I was trying to withdrawal money. Multiple times and then wouldn’t let me withdraw my own money because they said it was a monthly limit and they couldn’t change it. Then proceeded to hang up on me again.

ray johnson

5 months ago

On Dec

On Dec. 22, 2022 I made a $874.00 payment on my Citi Costco visa, but Citibank charged my bank account $1,748.00. As of Jan. 7, 2023 Citi has not credited the overcharge back to my bank account. “CRIMINALS”

bill tackett

5 months ago

Citi = Sucks

Citi only uses overseas, specifically Philippine call centers, the quality of service is the worst I have ever experienced. Add to that you can literally spend hours on a phone line that has delays and poor sound quality. Add to that Citi was supposed to provide an act bonus, but only gave me 1/2. It is impossible to speak with a US Rep, so essentially Citi is a Foreign Bank. I thought I was diligent enough to handle this but Citi is a whole different level of SUCK. Good luck if you decide to ignore this warning.

rae vera

5 months ago

Everything takes DAYS to process…

Everything takes DAYS to process including your payroll. Do not expect to be able to use it on your payday. You still have to wait 5 days for that to clear too.

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Citi® Small Business Checking at a glance

Advantages Over Traditional/Private Checking accounts

Cutting-Edge Banking Services

Traditional Banking Services

Current Promotion

Customer Service and Online Experience

Mobile App

Security

Summary

Conclusion

Editorial Note