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Citi Small Business Checking Summary
Simple, smart solutions for your business
Reviews 184
Citi® Small Business Checking
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Citi® Small Business Checking
Citi® Small Business Checking
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Reviews 184
Michael Graw
Jan. 17, 2023
2 min read
Michael Graw
Citi® Small Business Checking summary
Citi is the online and mobile banking platform from Citigroup, one of the “Big Four” banks in the United States. Citi offers most of the same products and services found at thousands of Citi branches in the U.S., along with a stack of dedicated online features. With basic and premium checking accounts, Citi appeals to a broad audience of online banking customers.
Pros
  • Minimum $1 deposit to open an account
  • Options to waive monthly account fee
  • High monthly transaction limits
Cons
  • No free business checking accounts
  • Cannot open an account online

This content is not provided by Citibank. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone and have not been endorsed by Citibank.

Citi® Small Business Checking Citi® Small Business Checking Visit Citi Business

Advantages Over Traditional/Private Checking accounts

Citibank business checking accounts offer high monthly transaction limits to suit the needs of your business. The Streamlined checking account offers 250 monthly transactions and up to $10,000 per month in cash deposits, while the Flexible checking account offers 500 monthly transactions and up to $20,000 per month in cash deposits.

You can open a Citibank business checking account with as little as $1. In addition, the fees for the Streamlined and Flexible accounts are waived when you have a balance of at least $5,000 or $10,000, respectively. The Streamlined account costs $15 per month. The Flexible account costs $22, $25, or $30 per month depending on your location.

Citibank also offers an Interest checking account, which earns interest on your cash. Interest rates and monthly account fees vary by location, but the monthly fee is waived if you have at least $10,000 in your account. The Interest account costs $22, $25, or $30 per month depending on your location.

 Citibank is currently offering new customers up to $2,000 when you open an Analyzed Streamlined or Flexible business checking account. To qualify for the offer, you must be a new Citibank Retail Business Banking customer and make a deposit of at least $5,000 within 30 days of opening your account. You must maintain the balance for 60 days to earn the bonus.

Cutting-Edge Banking Services

All Citibank business checking accounts include access to online banking, bill pay, and account alerts. Citi also has a mobile app to enable deposits and transfers on the go.

One of the unique aspects of Citibank business checking accounts is that they integrate with Citibank’s Checking Plus program, a revolving business line of credit. You can use this line of credit to automatically pay overdrafts or bills.

Traditional Banking Services

Citibank has more than 700 physical branches throughout the US and more than 60,000 fee-free ATMs. The bank offers a wide range of traditional services including credit cards, personal checking and savings accounts, CDs, mortgages, and a self-directed investing platform. Citibank also offers small business loans.

Current Promotion

For a limited time, Citibank is offering new business checking customers up to $2,000 when you make a qualifying deposit of $5,000 to $200,000 within 30 days of opening an account.  

Customer Service and Online Experience

Citibank offers 24/7 customer support by phone, email, and live chat. You can access live chat online or through the Citibank mobile app. The customer service agents are helpful but not always very knowledgeable, and you may be on hold for a long time if you contact the support team by phone. You can also get help by visiting any Citibank branch.

The Citibank website has a detailed online knowledge base. The knowledge base is well-organized and searchable, making it easy to find the information you need.

Importantly, you cannot sign up for a new Citibank business checking account online. You must call or visit a branch to set up a new account. 

Mobile App 

https://www.youtube.com/watch?v=YMddKCiSqjk


Citibank offers a free mobile app for iOS and Android. It enables you to view your transactions, transfer money, and deposit checks to your business checking account. You can also use the app to manage your online bill pay or to access your revolving line of credit if you have one.

Security

Citi uses 2-factor authentication, biometric authentication, and 128-bit SSL encryption to protect customer accounts. You can instantly lock your account from your online dashboard or the Citibank mobile app. In addition, you are not liable for any unauthorized transactions made using your business checking debit card.

Summary

Citibank offers business checking accounts with up to 500 transactions per month and up to $20,000 in monthly cash deposits. You can integrate a Citibank Checking Plus revolving line of credit as well as pay bills online. For a limited time, Citibank is offering new business checking customers up to $2,000 when you make a deposit of $5,000 within 30 days of opening an account.

Conclusion

Citibank has more than 700 physical branches and 60,000 ATMs across the US, and you can monitor your checking account on the go with a free mobile app. You must visit a Citibank branch or call customer support to open a new business checking account.

Citi® Small Business Checking Citi® Small Business Checking Visit Citi Business

Editorial Note

Any opinions, analyses, reviews, or recommendations expressed in this review are those of the author’s alone and have not been endorsed by Citibank. 


Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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moshe politis
16 hours ago
Citibank Retirement Plan Services - disaster!
Citibank Retirement Plan Services is based in San Antonio, TX. Citibank branches are not allowed to touch retirement accounts and customers cannot phone San Antonio. Instead, ALL communication is conducted through a call center in the Philippines, where polite-sounding people follow a script, having no way of connecting you with the US-based team. This is a recipe for disaster, which is what happened to me several times over a 3-month period, until a rollover IRA from another institution became a nightmare and I was forced to open it in a different bank. By the time someone from the US escalation team phoned me it was too late. I had lost many hours on the phone and hundreds of dollars in interest. The details are too many to mention here. Banks in developing countries probably do better than this, which is a shame.
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willie roy
2 days ago
Worst bank I've ever death with
Worst bank I've ever death with, save yourself the trouble. Their customer service support is outsourced overseas, the agents read from a script, there are no supervisor to speak with, and they give you a complete run around. I will never bank, open a credit account, or do business whatsoever with Citi. If I could give them a lower rating I would!
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sean matthew whitfield
4 days ago
DONT USE CITI CREDIT CARDS
If I could gives less stars I would. I have closed my account with citi card and they are sitting on $4555 funds returned by a mechant. They keep lieing and saying they have processed the payment. When I called and checked yesterday. They canceled refund and have to process it again.Don't use this card.
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karen girard
4 days ago
Citibank is TERRIBLE
Citibank is TERRIBLE! They entice you for bonuses and then don't want to pay them out. I deposited $200K and then had to call to get my $1,500 bonus. I gave a referral link to a family member. He opened an account and then they didn't want to pay me my $100 referral bonus. Said my family member had to call. I closed my account. DON'T BANK WITH CITIBANK!
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concernedcustomer
5 days ago
Dishonest Company
I was referred by another person to open a Citibank checking account. Other person was supposed to receive a $100 referral bonus - which Citi never paid and never even acknowledged. Both of us opened accounts with large sums of money because we were supposed to get a large bonus for opening the account. Citibank did NOT pay the bonus to either of us on time. They changed all the rules for me and told me they were going to take up to another 90 days to pay the bonus - above and beyond what was in the terms of the agreement (which I read very carefully). Do NOT EVER trust Citibank with your money or to keep it's promises and for the love of Pete, don't participate in any "offers". You'll spend hours on the phone with people that barely speak English trying to get Citi to keep its word.
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petrisplaque
5 days ago
IF YOU BANK with THIS BANK YOU WILL COMMIT SEPUKU
I spent 5 hrs trying to download the statements for one of my business credit cards. I must have spoken with 14 or 15 people in India, and two people in Spanish from Colombia. I have not had such a terrible unacceptable experience in a long time. Look at their reviews, not even their own Board of Directors gave this Bank more than 2 stars!!! They pass the ball to a bunch of "specialists" that are spacewalkers. Nobody knows anything. I wonder if their employees are paid or they are volunteers...
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ryan
5 days ago
If I could give NO stars I would
If I could give NO stars I would. I had the card a month before activating it... Costco Membership talked me into getting it for the 4% on Gas, 1 & 2% on other Costco items... I decided to activate it knowing I needed to get gas... Within one week the card was Hacked. Never have I had a card hacked. I had made 6 purchases myself, but by the time I discovered the charges - mostly online advertising I was told by Citi bank, there were dozens of charges. I told them to shut down the card... and then I received 3 more cards. I was told to activate the card to make payments... I had to ask the person if they were in bed as they seemed to be falling asleep while talking to me, the next gal (in Tennessee, I could hear Roosters crowing) There is NO bank near me or in my state. (WA) I think the closest is in Calif. When you do get through, you spend most of the HOUR on hold... This started in September though my the statements said it began in June-July. I paid off the first two months, but still as of February have charges, $46.00 in New charges, plus $8.00 interest, Plus a $29.00 Late Fee. Along with almost $200 remaining on Fraud Charges, same companies already cleared and they closed the Fraud charge complaints so the latest are showing as my charges. Ridiculous! The people you speak to seem to be uneducated, they want to help, most seem to but then you get crazy bills due. I'm 7 months of having had the card and still trying to clear things up... I closed the account in early Oct, using it the first time in late Sept. I've been sent 4 additional cards, All I can say is, DON'T DO IT!!!
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rebecca r
7 days ago
Customer service at Citibank is just…
Customer service at Citibank is just the worst. I made the mistake of calling their 1800 number instead of actually going to the branch. No one has the proper understanding to help you, because no one is actually in the US. Long wait time, and once you finally get an agent it's as if you are talking to them in gibberish. I spent more that 1 hour on the phone with 2 different agents to request a simple letter, and eventually got no help, just a headache trying to get a simple request done from incompetent, unintelligent customer reps. Now, after all of this aggravation, I literally have to go to a branch to request the letter. Very frustrating to deal with, I will avoid at all cost.
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rocarl
10 days ago
+ 1 9 3 1 5 1 6 3 6 5 8
I was locked out of my account and I lost about 6,000 $ , I did nothing even contacted fraud team I got no response not untill I filled a report against them with the help of a private investigator team and I got my money refunded to me , you can reach them with the number on the header
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mariano rios
8 days ago
CITI BANK RUN BY THIEVES…
The interest rate on my credit card increased 5% from 01/26/23 to 01/27/23 with no reason or prior notification. I had to call 3 times. The first employee hung up on me after I asked my question. The second employee answered while laughing out loud and I could hear other employees in the background laughing so I hung up. The third employee started giving me some BS regarding the increase. Where is the government when you need them? I’ve got to pay off my balance asap and get the hell out of CITI !!!!’
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customer: jimmy james
10 days ago
My Granddaughter who’s a full time…
My Granddaughter who’s a full time student and works full time recently lost her apartment due to CiTi Banks bad Business dealings with closing accounts and block the accounts and not having access to the funds in their accounts. Then don’t notify customers that CiTi Bank did closed their accounts . What we did to get my granddaughters money back $ 2,157.18 after CiTi Bank saying nothing about why the account was closed and it would take 30 to 60 days to complete the investigation, What investigation? I paid $ 50.00 dollars to have a Court document service write a “Request to Release Funds on a closed blocked account” and the Document Service will Certified Mail the letter and request a response in so many days . Kinda like a “ Demand Letter” and the release the funds request is the first step in saying if they don’t respond in the requested days you will sue them. Make sure you use a Court Document Service that says Court in the letterhead. We send the Release letter just last week and my granddaughter received her $ 2,157.18 by check from CiTi Bank this weekend . And another way to Contact CiTi Bank by this number Customer Service at 1-866-422-0306 and mention Error Code MFA. Make sure to give them this code . They will tell you about your closed account .I hope this works for you like it did my granddaughter. Good Luck !
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aaron
14 days ago
Late Fees for On-Time Payments
Don't assign late fees to accounts unless they are actually late. When someone disputes a late fee, do not use the fact that you assigned a late fee as evidence that a payment was late.
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mario
14 days ago
Citibank did not pay new checking…Promotion
Citibank did not pay new checking account promotion. They are advertising up to $2,000.00 bonus after three months. its been 5 months with no bonus no help from customer service. if i put the money in a cd it would have earned more than the bonus offered. No wonder the better business bureau rates Citibank as "F"
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gabriela simion
15 days ago
I gave David amaro a good review after…
I gave David Amaro a good review after I went to the bank in Schaumburg where he works because he asked me to but after that he kept making mistakes as a banker like before I went there I spoke on the phone with him about opening a CD account and he didn't tell me to bring my S.S. as is on the paper so I had to drive back the long distance from Streamwood again, then being home I realized that he didn't ask me if I have a beneficiary which I have my daughter but I forgot to ask him- he should've - as I was in a hurry to get home so I had to drive the third time there another day to have her name on my account but I asked him to give me all these information on the paper to go home with but he said the system doesn't allow him which after I called Citi officials said that he should've give me that so I have to make the 4rt trip?! just awful.
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mark mc
16 days ago
Citi should add 'Service' to their Customer Service
Citibank sent a letter to confirm my company info. I assumed it was spam as Citi has never done this before. They could have requested the info on my monthly statement and I would know its not spam. Without a reply they canceled my card (7 cards as its a business account). Never told me they were canceling. When it canceled all the 'thankyou' points were deleted. I was a customer for more than 30 years. After more than 2 hours being bounced from dept to dept, no one can help. Citi has no customer service. Adios Citi.
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tim george
22 days ago
Should be a way to seek legal action…
Should be a way to seek legal action against Citi. I've been with CitiBank 16 years and now Im overseas and they blocked my account then my debit card without warning. Get this: after 6 hours of calls and 9 agents, all but one in the Philippines, I got my accout reopened but not my card. They cancelled it. They sent a new one and against my instructions to the US! I am now 9000 mile away. It took another 1 1/2 hours to cancel that card and order one to my foreign address (in a hotel). I can't leave until I get my card. I had to get my brother to send funds via Western Union because of Citi's pure incompetence. The card is due today and no sign of it at all. If I don't get my card in three days and funds my mobile service needed to talk to Citi customer service will expire and there's no way to get things right. In essense, though I keep $75K in m Citi account, look at the dangerous mess they have put me in and worse yet-overseas. There should be a way to seek legal action for this.
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jeremy betrand
22 days ago
Terrible bank !!
Most unreliable and not trustworthy bank ever how do you explain 32k$ leaving my bank ?? I complained and got delayed with no proof or trace until I met assetrecoup.com who helped me recover me money back thanks so so much else this thieves would have gone alway with my hard earned money .
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rob peters
24 days ago
Dealing with CITI is almost a joke
Dealing with CITI is almost a joke. I spend hundreds of thousands on double cash and they treat me like a crook. I will be closing my 4 cards. Does anyone have a recommendation for a better card?
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thomas e.
25 days ago
The danish branch is by far the most…
The danish branch is by far the most arrogant, unfriendly and worthless "support" i ever encountered! Unfortunatley for some reason other banks have Citibank as Partner for international transactions also regarding pensions, now it has been 2 months in a row that i didnt get my pension which was send to Citibank and when i called them (since you cant even send an email) they said in a unfirendly and arrogant way "We dont talk to private persons only banks" and didnt even wanna listen to my question! they apperantly (according to my bank) are responsible for the transfer to my account, they did NOT send the money back and than they cant even listen/give me an information what they did with my money?? It might be a small amount for them, but it is 25% of my total pension both in december (guess how great Christmas was when you miss 25% of your money and you are alone with a child) and now in january again. And still, after 6 weeks no Information, no money...
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charles stark
a month ago
Citibank has the worst customer service…
Citibank has the worst customer service of any institution I’ve ever dealt with. They put a fraud alert blocking my credit card, which I’ve used abroad for years, for no reason. When I call as instructed they refuse to talk to me without a US phone number. No other company does this.
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fly george
a month ago
They’ve stolen $27,000 from us and…
They’ve stolen $27,000 from us and claimed the money is stuck in their citi compliance and making sure it follows OFAC sanctions. It’s a domestic wire, but the international department is holding it hostage in the Philippines. This is has been happening for over 2 months now with zero real answers. Everybody tells me something different. I’ve called over 42 times. This is a scam. Beware of citi bank. This is real.
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lorenzo blakely
a month ago
They hung up on me while I was trying…
They hung up on me while I was trying to withdrawal money. Multiple times and then wouldn’t let me withdraw my own money because they said it was a monthly limit and they couldn’t change it. Then proceeded to hang up on me again.
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ray johnson
a month ago
On Dec
On Dec. 22, 2022 I made a $874.00 payment on my Citi Costco visa, but Citibank charged my bank account $1,748.00. As of Jan. 7, 2023 Citi has not credited the overcharge back to my bank account. “CRIMINALS”
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bill tackett
a month ago
Citi = Sucks
Citi only uses overseas, specifically Philippine call centers, the quality of service is the worst I have ever experienced. Add to that you can literally spend hours on a phone line that has delays and poor sound quality. Add to that Citi was supposed to provide an act bonus, but only gave me 1/2. It is impossible to speak with a US Rep, so essentially Citi is a Foreign Bank. I thought I was diligent enough to handle this but Citi is a whole different level of SUCK. Good luck if you decide to ignore this warning.
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rae vera
a month ago
Everything takes DAYS to process…
Everything takes DAYS to process including your payroll. Do not expect to be able to use it on your payday. You still have to wait 5 days for that to clear too.
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alena pontikis
a month ago
DO NOT BANK WITH CITIBANK
Such a bad bank. I have a travel card with Citibank but it doesn't allow me to use any other currencies except Australian. I am overseas so I cannot call them, I have emailed several times every had a family member call from Australia and they have been unable to help me. At first I didn't know why my card wasn't working so I was stuck in a foreign country without any money. I have not heard anything back yet. They told my family member to tell me to contact them through their chat line which I am yet to find on their website. DO NOT BANK WITH CITI BANK
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charlotte holstrom
a month ago
NO LONGER TRUSTWORTHY
I have been with Citibank for almost 10 years. At the end of each year, I would save my points and buy a Christmas gift for myself. In 2022 they pulled a shady, lowdown, BS move -their points program are no longer one-for-one. The 200 points I had saved up were now worth $2.00 instead of $200. Additionally, my 11% interest rate was increased to 24.99%...I seriously don't understand why. Called customer service and they don't know why either. ZERO notice from the company about either of these changes. THIS IS NOT HOW YOU TREAT LONG TIME CUSTOMERS WITH EXCELLENT CREDIT!
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secretuser
a month ago
They are the worst Bank I have ever…
They are the worst Bank I have ever worked with. I opened a credit line with them a fews months ago and have called them several times regarding issues with the delivery of the physical card. I don't know what was happening but I've never received the card and had to cancel 3 different times because their unprofessional employees suggested to. I ended up requesting a full closure of the account, after it already affecting my credit score. I'm really frustrated for spending so much time and effort trying to receive the card and no one was able to help me. I really no long want to work with them.
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veronica moore
a month ago
No Dispute Department Humans here
I have exhausted all efforts to resolve this issue with MyBest Buy citibank, meeting requirements for a refund, and even followed their recommendation to contact Apple directly for the resolution, and have been refused a solution to my issue at every turn: 1. I purchased a MacBook Air & a custom hardshell case for that computer online at Best Buy and picked it up, 11/29/21 on 12/1/21. ~ $ 1,236 2. I called on the last day of the return window, telling best buy reps at the store, at the phone number on the back of the credit card, and at the geek squad desk that I can’t use the product nor the case designed specifically for the product. 3. I described my Allergic reaction, which began upon opening the product’s factory sealed cellophane & box, becoming severe within ~ a minute or so, and was the same type of allergic reaction that I have had in the past to Mold/MRSA exposure 4. Luckily, I had both rescue inhaler and epinephrine auto inject pens in case of another exposure. I contracted a serious sinus (MRSA) infection, ill 9 days after opening the seal & required Specialist appointments at $ 35.00 each & specialized meds, lasting thru May/June ~ $ 300 5. Best Buy, after several calls & disconnects, said I couldn’t return nor exchange it, I had to try Apple. 6. Apple directed me, after several calls to Simply Mac to have it evaluated on site & then return & exchange could be processed… 7. Simply Mac evaluated it & tried several times over several weeks to get in touch with Apple, with no luck. They told me to call Apple back. 8. Again, I tried to resolve the issue with Apple. After several days of calls, where I was interrogated by the Risk management department, they said it was not their problem and the Mold/MRSA came from Best Buy. 9. Eventually I tried the My Best Buy credit card company and have been re-sending the same data over and over again. Apparently there are no people at the address given on the statement: PO BOX 70601, PHILADELPHIA, PA 19176-0601, nor at the address provided in the form letter denial with no specifics to my case listed in the letter beyond item & price & date, no person’s name nor department name, nor contact number nor extension for which to contact them. Second address was PO BOX 790441, St. Louis, MO 63179-0441. 10. All documentation was mailed via certified mail, so the mail center staff exists… They receive payments, after all. 11. The letter also suggests trying the toll free best buy store & credit card phone numbers. The representatives said that there is no dispute department available. 12. The online dispute form section only gives computer generated responses to repeated attempts to have the case examined at all. 13. Total Time wasted ~ 19+ hours on Phone calls (10+). Online form completions (5+). Robo- generated requests repeatedly ask for the same data & forms. Prep/paperwork & Visits to the post office (4+) to mail the same paperwork to 2 different post office boxes via certified mail (over $ 20 in copies & postage) with a only an unsigned, Robo –generated reply for only the first written submission. 14. Save your $. I know I won’t deal with Best Buy, Citibank, nor Apple ever again.
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susanne orsi
a month ago
THEY CONSISTANTLY HARASS YOU WITH…
THEY CONSISTANTLY HARASS YOU WITH REPETITIOUS PHONE CALLS IF UR PAYMENT IS A LITTLE LATE. THEN WHEN U TELL THEM THE EXACT DATE THEY WILL GET IT,THE ACCT IS NEVER NOTED AND THE CALLS R NON RELENTLESS. NEVER RECOMMEND THIS ONE. HARDLY REACH A REP AND WHEN U DO NON UNDERSTANDABLE. TOTALLY SUCKS!
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angie
2 months ago
Tractor Supply Credit Card
Had I known tractor supply uses Citibank to handle their credit card accounts I would have never got a tractor supply card. My credit tanked all because I was on a cruise and my payment was 7 days late. I was out of the country when my credit card payment became due. I was 7 days late. My available credit went from $2500 to $800. My credit score dropped 17 points as a direct result. I made the past due payment and the next month's payment. I called to ask to get my available credit raised back to $2500. I was told they would need to pull my credit report which would result in a hard inquiry. I agreed so that I could get my credit score raised back up only for it to be declined. I have NEVER been late before.
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billy wilson
2 months ago
Horrible service and support
I have a few credit cards with large limits. I have great credit. I’ve never missed a credit card payment. I was persuaded to get a Citibank card because of the cash back feature and ease of use. We intended to use this card 100% of the time for groceries, vacations etc. I recently paid a statement balance in full of $3545.12. My account was put on hold as fraudulent. My payment posted 2 weeks ago from my bank but they still have my account suspended. I was told not to make such large payments to avoid the fraud alerts. I then was told to get my limit raised as well. I tried, they said they could not because of a recent account I had opened.. that account was CITIBANK CREDIT CARD! My account is still frozen and I was told this is just what happens and to deal with. Use a different card in the meantime.. well.. I have a $20,000 limit on my Discover, it’s never been declined and the ALWAYS accept my payments happily. I guess I will do what CITIBANK says and go back to using my Discover card that is more customer friendly and dependable. I tried to file a complaint to no success so I’ll just write these bad reviews EVERYWHERE instead.
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allan sherer
2 months ago
You have to go through SIX prompts to…
You have to go through SIX prompts to get a customer service agent. When you get an agent the connection is HORRIBLE and they barely speak English. They were COMPLETELY unhelpful.
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gabriela simion
2 months ago
Citibank in Streamwood
Citibank in Streamwood, Il is the worst as I had experienced with the manager there and he has one personal banker who doesn't know his job. I had to go somewhere else, a different Citibank location farther. This manager would schedule appointments much later in the week ahead but going there on Friday Dec. 9, 2022 he asked me to sit and after I was sitting for a while he told me that they close and to call and schedule an appointment?! He could've schedule it when I came in, just horrible.
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cindi price
2 months ago
This is not a real bank
This is not a real bank. The “supervisors” don’t even speak in sentences that are coherent. They will lock you out if your own account and not give you access ti tote Ian money. Avoid the fake bank, it’s a joke
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rob peters
2 months ago
We lost our card and called the phone…
We lost our card and called the phone number on the back of the card. This started an hour long process including them hanging up on me, telling me all kind of ridiculous reasons they couldn’t help. They finally turned me over to the fraud department where things got worse. They ruined my vacation.
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neeraj mandhana
2 months ago
wrost customer reps
wrost customer reps
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kathy mcnulty
2 months ago
made purchases from Home Depo on…
made purchases from Home Depo on 9-20-22. I recieved a bill and credit card in an incorrect name, unknown to me. I reported this and asked for a corrected bill. I recieved bill in my name with same account number as previously billed. I reported this and was sent a bill with different account number, but a late fee and interest was being charged. I disputed the late fees and interest. I was told charges would be waved. As to date, 12-2-22, I have not recieved a corrected bill. I have made numerous calls to City Bank, as they do billing for Home Depo. They promise to fix the issue but have not. In addition, someone has used my social security number in an attempt to open up a credit card. City Bank has not resolved this problem as well. I am asking for your help so I can pay my bill, (correct bill) and get rid of Home Depo and City Bank. Thank you for your attention to this matter. Sincerely, Kathy McNulty
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eileen lally
2 months ago
The worst customer service in banking…
The worst customer service in banking industry--repeatedly. Representatives are not properly trained or informed. It is shameful.......
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r x
2 months ago
Definitely AVOID
This online bank is not user friendly and does not help customers without a local branch. I was locked out of my account due to an "update" of Citi software. After talking to countless people and over 2 hours on telephone, there was not answer and they had to send me new cards in mail. I was locked out for over 5 days with no access to money. would never recommend anyone use this online bank
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jim
2 months ago
DO NOT DO ONLINE BUSINESS WITH CITIBANK
I had an online savings account with Citibank. I attempted to wire transfer funds to the account and the transfer was denied. After dealing with eleven customer support reps and spending 6.5 hours on the phone, my $117,000.00 is being held hostage. I can't wire funds to or from the account and have been prevented from adding another outside financial institution to do so. Customer Service (I use that term lightly) was of no help and my only option is to have them send me a check to close the account which will take fifteen business days of which I am losing interest.
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bmz bmz
3 months ago
worst website
worst website. Every 30 seconds it crashes. all pages load so slow. Its petatic. Now they have redesigned the site which is 10 times worse. Citibank stupid features dont make a website good. Easy loading and easy to follw make it good. Get your act toghther.
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walt “dickhead” lamb
3 months ago
A lot of thieves work at this bank
The only way this company couldn’t improve is close down I haven’t even received my ATM card yet and they froze $1000 in my account saying it was fraud. They keep blocking my account I spent 10 hours on the phone in two days verifying my account I regret even trying to open an account there. I should’ve stay with my whole bank now I don’t know when I’m gonna get my money to get it frozen whatever you do don’t get an account here. They have no problem taking your money. Don’t care who you are but then when it’s time to give it back, then refuse to give it.
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roman
3 months ago
NEVER do business with this company
Closed my accounts with no explanation and no notification. I had to call THEM to find out they closed my accounts. I cannot log in to view balances or statement. Cannot access my rewards points. They claim they will send me my funds by check in 30 - 60 days but will not allow me to see how much my funds they are holding ( it's over $80,000 )
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josh curtis
3 months ago
I paid my credit card bill and a couple…
I paid my credit card bill and a couple of days later the money's out of my bank account, nothing unusual there until a week goes by and it still hasn't been credited to my account. So I contact customer support and am told that, because I made that payment too soon after a previous payment, it's going to be on hold for 2 weeks due to security reasons. So now I am without 350 bucks for 2 weeks.
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haroon mohammad
3 months ago
This bank is a nightmare
This bank is a nightmare, never open an account with them especially business account. I have a business account with them and one day they decide to close the account with funds blocked without any reason or explanation. Its been a month trying to get my money and case is still pending .
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steven green
3 months ago
Stay away from this bank at all cost
Stay away from this bank at all cost. There fraud department is a joke. They have 11,000 of mine frozen for suspicious deposit for over 2 1/2 months now. With no proof of any fraud. Cause there is none. I have known the person that gave me the check for several years and have received many checks from them. With over 20 hrs. Of mine being on hold, and being hung up on. Customer service is very disrespectful. They always say a supervisor will call me but still have not received one phone.
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ae
3 months ago
Stay far, far away from Citibank
I was a longtime double cash card holder and noticed an offer to open an accelerated savings account and receive a bonus. $450 for $50K after 60 days. So, I opened the account, transferred the money, and the next day my account was blocked. I couldn't login at all from any PC using any browser and only the mobile app worked. I spent over 3 hours trying to get it resolved with over a dozen customer service reps that all sound like they're underwater and had very difficult-to-understand Indian accents. Eventually, I had my account unblocked but still couldn't access the website. Another call to customer service and was transferred from the fraud department, to technical services, to fraud, back to technical services, then the lady told me that my device ID for my computer was blocked. I couldn't access the website from any PC or mobile device using any browser, so I knew the device ID thing was a lie. Two days later I could log on again. I got my money out and closed my credit card account and savings account. Doesn't end there. Logged on to check if the savings account was closed and the account was overdrawn AFTER I had asked for it to be closed. I had a $0 balance when I closed the account. I never made any debits on the account and never used my debit card. I only transferred my initial deposit in and took it out once I found out how incompetent they were. Now I was instructed to call their terrible customer service again to figure out why Citibank initiated a $18 debit on my account after I closed it. They are crooks. Citibank is the worst bank with the absolute worst customer service I have ever experienced. A complete bunch of fools.
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sw
3 months ago
I am citigold usa client
I am citigold usa client, but web site no interest rate reference, even there is difficult to find my CD interest. I try to ask My account manager Rose... To clarify for me, she could only say, no , you could not find it, ok 2% for 3months for citigold clients. When asking any documents proof, she said her words is the proof..... No follow up for my funds in No interest rate shown in website Clients cannot make CD , nor any investment Even a local bank can provide better service than this citigold USA bank Dont try this bank, they neglect your portfolio Nor providing any best rate When asking why my interest get little from Aug to Oct 2022, Rose said Citibank don't follow US government rate . They have their profit making taste Very inconvenient banking And not profession Don't waste your time and money into this bank Not
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natalie
3 months ago
Terrible
Prior to receiving the following notice regarding the delay in the availability of my funds from a check that I deposited through the mobile app, I learned that the check CLEARED. Mind you, the payor of this check was a federal govt office. “The following longer delays will apply (because these deposits may be returned for the reasons indicated): Amount Being Delayed: $1,069.88 Date Available: November 11, 2022 Reason for Delay. We have confidential information indicating the check may not be paid.” If I could give “0” stars, I would.
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jeff ivey
3 months ago
Never force someone to share credentials
Rated with one star simply because it forced me to share my bank credentials with Plaid. There are other ways to verify a payment account. None were offered, and the need to use Plaid was not explained well. Let me put it to you this way - you should never have to share your bank credentials.
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kelly friedl
3 months ago
They raised my credit card interest…
They raised my credit card interest rate from 13.99 percent to 16.74 percent with NO NOTICE. I have had the card close to 20 years. I have no late payments. I have a FICO score over 800. No letter, no email, no advance warning. When I called to inquire, they told me it was a "penalty" for a late payment in 2011 - over 11 years ago - which (or course) I have no paper trail for and they could not verify.
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sammy sammy
3 months ago
It’s the worst customer service they…
It’s the worst customer service they hire Indian and Asian From different country’s they pay them 1$ hour they barely speak English it’s the worst experience. They can’t hire people from the USA. They trying to save money bad business. They are losing so many customers.
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vasilios pavlakis
3 months ago
Citibank is a horrible bank
Citibank is a horrible bank. I had bank accounts with them that I closed years ago because I was fed up with them. I maintained my credit card with them for 10.5 yrs and I’ve never made a late payment, never missed a payment, paid the card off numerous times, my limit was $3400 for years and a few months ago I requested an increase to $10,000 and they gave it to me. My balance was zero $. My score was high and my utilization was low so of course it was approved. I used 60% of the limit so $6000 and then I left it alone and today they decreased my limit from $10,000 to $6400 because they said my activity was high on the card basically. I have 24 credit cards and this has never happened before. This is not how you maintain a relationship with your customers that have been loyal to you for 10.5 yrs with no failure to pay. So I’m paying the balance off and never using the card again.
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s. farnham
3 months ago
I joined CITIbank due to one of their…cash promotions
I joined CITIbank due to one of their cash bonus promotions a couple of years ago. It took weeks of calling to actually get the cash promotion deposited. Now I desperately need to transfer money to two different accounts and CITI has refused to accept the transfer requests from two different banks. So now I am trying to log in to my account so I can push the money where I need it. I need to receive a code by phone to verify my identity. I am on my third try just trying to have them call and give me a code. So far no calls I am now on the line talking to them and still no code. What kind of bank can't even make its verification system work? Seriously, look elsewhere for your banking needs. I'll be closing my account ($370K) out as nothing is worth this nonstop frustration. They are costing me money with their inactivity.
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jean
4 months ago
Citi bank is blatantly lying to me
I received an offer in the mail offering a $300 BONUS If I opened a $30,000 high yield savings account between Jan. 2, 2022 and July 17, 2022. I opened the account in May. When I called (for the third time) to find out why I hadn't received my bonus, I was told the offer had expired in April 2022. I have a paper in my hand confirming that they are lying to me. Now I need to go through a lot of aggravation to prove the lie. What they have done is not only morally wrong, it is illegal.
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k m
4 months ago
This is the worst banking experience…
This is the worst banking experience ever! It’s been a month since I joined it and I’m closing my account and move to another bank. Horrible customer service, took forever to unlock my account. Could not access my paycheck. No one was able to help. Called their support. They kept on transferring me back and forth multiple times. Often just hang up on me. If you’re considering banking there, BEWARE! Read the reviews!
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greg fanning
4 months ago
If you like horrible customer service…
If you like horrible customer service this is the bank for you. I spent 3 hours trying to pay my balance. I was transferred to an overseas call center who kept giving me the 800 #. I tried the chat option which was even more frustrating. Was called Mr Gregory and I apologise for today. I asked the guy where he was located and he said at the headquarters. I asked where the headquarters was located and got I don't know. I have been a customer since 1988 but won't be much longer. Do not get a credit card with Citigroup.
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steve kathcart
4 months ago
HORRIBLE..
HORRIBLE... OPENED AN ACCOUNT WITH MACY'S THEN I GOT 10 TO 20 EMAILS FROM OTHER COMPANYS EVERY DAY . I CALLED AND THEY SAID THEY ARE ALLOWED BY LAW TO SELL MY INFO TO OTHERS. IBJUST CLOSED MY ACCOUNT. STAY AWAY. SERIOUSLY. THIS IS Bull
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roxanne
4 months ago
*** WARNING DO NOT DEPOSIT YOUR MONEY …
*** WARNING DO NOT DEPOSIT YOUR MONEY INTO THIS BANK ** Citi Bank is running a scam on its customers by luring them into opening a Citi Accelerate Savings account and a Citi Checking with promises that they will reward you with $300 for the savings and $2000 for the checking. Once you put your money in they can freeze your account, say it is missing, or just plain not pay you. I deposited $30k and followed all of their rules. I waited and waited for the bonus to get deposited and spoke to 12 different people who could not speak English as they outsource their customer service. They have no Supervisor to escalate your call and run you around in circles. You will never receive the bonus. I lost out on interest and was terrified I'd lose all my money in their fraudulent scam where they outright freeze your account and lock you out stating they detected fraudulent activity on your account. I'm warning you if you have your money in Citibank get it out now. If you are considering opening an account you've been warned.
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nicole puri
4 months ago
I would rate them negative if I could
I would rate them negative if I could. They charged me a late fee after I missed a payment by one day. I thought I had autopayment on so that was my bad. But then I had surgery and was completely out of things for almost two months as I couldn’t walk at all. When they finally sent me a letter, I paid the balance but not the late fee as I figured they would comp me one late fee (typical practice). However, by the time I got the letter and was able to sign into my account, they had already charged me another late fee. So I requested both be removed. They removed one but never responded to the request for the other. I get back from Europe to find they have cut back my credit line by 4/5 because I have a $45 outstanding balance of a compounded late fee that they they never responded to my request to remove. So I wrote again, and they tell me the original late fee isn’t eligible for removal but the second compounding late fee is. Huh??!?!! What logic did you use for that one, worthless Citibank? Oh that’s right, no logic. I’ve had a lifetime of bad experiences with this bank and would not have applied for credit had I realized who I was dealing with. Don’t plan to do business with then again. Chase is way better to deal with.
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mark
4 months ago
WORST CUSTOMER SERVICE EVER
WORST CUSTOMER SERVICE EVER SPENT DAYS ON PHONE AND ON THEIR WEBSITE IT WAS LIKE SPEAKING TO ROBOTS !! DON'T DO ANY BUSINESS WITH THEM SPENT OVER 6+ HRS ON PHONE WITHOUT ANY HELP
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xjc
4 months ago
For some reason there's a fraud prevent…
For some reason there's a fraud prevent lock on a new credit card that I have yet to receive. Worried that this would impact my online banking and I gave them a call. Took forever to get connected with someone and that girl was asking why I was there after verified me. Put me through several holds and still couldn't find out what she needs from me. I got sick and tired and eventually hanged up the phone call. I got the credit card the 2nd day (this is when I realized that the lock on my account was actually for this credit card), this other lady still doesn't know what's going on and tried to put me through holds. I confronted and asked her what does she want after having verified me and she's like is today's call regarding yesterday's call. This is so stupid because I was dialing the main credit card activation phone # and citi transferred to the girl and she was asking why I was there. Get your shxt together citibank, that's why your customers are leaving you for Chase / BoA.
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daniel bergher
4 months ago
Citibank is a nightmare to deal with
Citibank is a nightmare to deal with, transferring you all over the world and resolving nothing. They do not deal with the customers in an ethical way and definitely deserve their F rating with the Better Business Bureau. Avoid this bank and all costs. There are many others that are far more ethical.
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shannon thomas
4 months ago
Citibank sucks to the highest degree
Citibank sucks to the highest degree. There's no Citibank's in the city in which I live, the nearest one is 20miles away. My husband and I drove to the branch in Napa only to find out it closed down. I can't use the app because it doesn't allow you to deposit more than 1,000 a day. The next Citibank branch is another 30 miles away from Napa. I looked up Citibank ATM which was in CVS, you can only withdraw or check your balance. I call the 800 number to see if Citibank had an alternative, the representative suggested an ATM. I explained to her you can't make a deposit in any of there ATM's, she then wanted to give me an address to mail my check so they can make a deposit for me. REALLY!! Such an inconvenience in the first place to drive that far to bank. Gas isn't cheap I been with this bank for over ten years. Chase is everywhere I'm sure they'll take good care of me.
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joseph hadar
4 months ago
Worst bank ever I had an account with…
Worst bank ever I had an account with them and someone hacked my account wire $20,000 and I’m chasing after the bank to get the money back they don’t even care about you if you have a CBC currently considered to open one be carful go to ether banks that knows how to protect your money
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jaysen strickland
4 months ago
The WORST bank, no exaggeration
If I could give them 0 stars then i would. Online Account got locked so i called around 3pm to explain what was going on. They “fixed” it and i was able to log in. I tried to log back in later on around 10-11pm and i get locked out again and i call customer service, yet again, to explain what was going on and they kept me on the line and eventually hung up on me. This bank is complete and utter trash, dont bank with them. You’re better off literally anywhere else than with them.
cm
4 months ago
Paid off most of balance and then they…
Paid off most of balance and then they reduced my credit limit to 1/4 of what it was. Worst credit card company ever. Super shady. Would give zero starts if I could.
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judith sloan-price
4 months ago
Cumbersome, unusable website for downloading transactions, searches, etc
Everytime they "improve" their website they make it harder to easily access basic info eg last year's statements, seeing many transactions at one time. Now I have to wait 48 hours to get a statement from last year and it isn't even a year later. They used to have a great website. Morons took it over I'm sure to save 5 cents
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y. m.
5 months ago
the worst of the worst!
the worst of the worst! Crazy customer service. 1 person said he can't hear me clearly and hung up. I tried calling again and got disconnected before reaching any HUMAN being. and another representative that I got to (the third try), tried helping but couldnt... My account got locked out, and she didnt know how to help me... BAD! Dont use them!
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amina
5 months ago
Worst waiting time ever!
Worst waiting time ever for the customer service, right now I have been waiting for 1 hour and 45 minutes to try to update a phone number... No indication how long it will take or what is my position on the call queue!
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barry young
5 months ago
horrible service
horrible service , had a fraud charge on my account and they kept transfering me and putting me on hold. They did say they will take care of but they said it was a temporary while they do investigation.
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heather
5 months ago
I just opened a new card with a $23,000…
I just opened a new card with a $23,000 credit limit. I did this to earn miles for travel since my son just moved three states away. I paid off the balance in full the first month. I never carry a balance on a credit card. I had charged almost the entire credit limit, up to $22,000, to pay for his move and tuition. They froze my account after I paid off the balance one week before the due date. I paid it with a direct ACH transfer from my checking account. They FROZE my account but did not notify me, and told me I would have access to my card again in TWO WEEKS. They stated they did this because it was such a large payment. Again, the payment was made as a DIRECT ACH transfer, A WEEK BEFORE DUE DATE. The funds cleared my checking account the same day I made the payment. They are freezing my account because I “paid it off in full and it was a large balance.” They said I needed to establish payment history before they would relax this rule for me. Seriously? They are holding over $20,000 of my money and not letting me use the card. 100% I will be canceling this card.
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john anderson
5 months ago
They have the absolute worst inept…
They have the absolute worst inept customer service i have ever come across. Not only that, they have inept folks running their IT departments. Just one example of many. They are upgrading the wire transfer system for maintenance purposes. Rather than route traffic through another server while the upgrade the other one ... they just bring the whole damn thing down. That is right a 1980 forklift upgrade right here in the 21 century. What a bunch of nuts. Anyway, so tired of their horrible service... looking elsewhere now.
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irene
5 months ago
LUKE NEEDS TO BE WRITTEN UP
Their customer service is HORRIBLE! I just want to start by first clarifying, the WONDERFULLY POLITE CS rep I spoke to first was actually a sweetheart. However the manager I spoke to named LUKE was just such an absolute and utter disaster. WORST CUSTOMER SERVICE IVE EVER EXPERIENCE IN MY LIFE! I'm trying to use this card and be a loyal customer to citi bank but after my conversation with Luke, it's safe to say you've lost a lot of money due to him. I asked to speak to a manager because I keep getting fraud alerts EVERY SINGLE TIME I use my citi Costco card. It's getting out of hand and doesn't seem normal. When I first received the card I NEVER was asked to verify charges. For some reason over the last couple of weeks, I get a call and a locked card EVERY TIME I USE IT. I feel like you guys just do not want me to use my card at this point???? I told my issue to Luke and asked if he could look into it further and find an alternative solution bc this seems like a possible glitch - and I get it, technology can be like that sometimes. He turned me down so fast and said, "You keep going around and around in circles and it sounds like nothing will be good enough for you and you don't want to listen. So I have nothing else to say, you're good to go!" YOURE GOOD TO GO?!? Really Luke?! Like I get it, people have bad days, but you're a supervisor, you dropped the ball HARD on this one!!! Now I'm going to share my story on every single review page to warn others since my issue was not resolved: DO NOT GET THE COSTCO CITI BANK CREDIT CARD - ITS A TIMESUCK/WASTE OF TIME AND MONEY. I don't want Luke to get fired because that's mean, but I do hope he gets written up and pulled off the super position until he gets management training on how to be empathetic and learn emotional intelligence. It was like I was talking to a robot. Really bad experience dude. Not cool. Sidenote: after Luke repeatedly told me, I'm fine and it should be "good to go" I got a call again, just now from guess who - THE CITI BANK FRAUD DEPARTMENT. You guys are harassing me AGAIN to verify the same charges I've verified 5x today. What the heck is going on?! I bet Luke did this on purpose. Seriously this is absolutely ridiculous.
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j w
5 months ago
not worth your time or money
Their customer service is abysmal. They lie to you often. For example, when you try to dispute something over the phone, they told you it's finished but it was never started. They are also rude and inconsiderate. Even with all solid proof, they are still against you. The debit card department is not good either. You often have to wait for 15 minutes to talk to someone, and it turns out to be useless sometimes. I am closing all accounts I got with them and I am not coming back.
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markus horner
6 months ago
This "Woke" company is deeply connected…
This "Woke" bank (Citibank) is deeply connected to another "Woke" company (Best Buy). Between the two they are an absolute disaster for the customer. Even though I shredded my card in early July. CitiBank allowed a third company ( TruGreen) to post charges without my knowledge or permission in late July. They then stated that I would have to call TruGreen who I did not have an account with and demand they reverse the charges. When I refused, they decided to file a complaint for fraud. Knowing Citibank, they will eventually say that I still owe these charges because I made it well known that I am a conservative.
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wendy l jones
6 months ago
I was a Citicard holder for…3+ yrs
I was a Citicard holder for approximately 3 years..just one of MANY credit lines. My limit was $15,000. I was never late or missed a payment on this account or ANY of my accounts. I’ve had credit for over 40 yrs. 18 mo ago we purchased a new home, completely decorated and furnished it as well as traveled a great deal..consequently we used our credit and DID exceed 50% of our credit limits. Within 12 mo (this week) I paid off in full over $80,000 of credit as well as TWO car loans which totaled approximately $63,000. Within 5 days or receipt, Citicard lowered my limit from $15,000 to $500. What a joke and ridiculous way to thank a financially lucrative customer for using their card and then paying it off in a TIMELY manner!! $500 credit lines are for people reestablishing credit after bankruptcy or 18 yr olds trying to establish credit..NOT good customers with extensive credit history. Needless to say..after calling and hearing that basically they work on algorithms and can’t make changes in “the system”, I canceled the card. NOT a company I need or want. Now I see, from thousands of reviews online that this company is famous for treating customers similarly. BEWARE
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george huddleston
6 months ago
In the past it has been a simple matter…
In the past it has been a simple matter to notify Citi online of an upcoming trip. Today it took 45 min. speaking with an account rep. who also didn't know how to do it. It appears somewhere in a third party site under Profile/Other. He finally gave up and input the dates from his end.
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m.e. j
6 months ago
Joy with Joy's customer service and customer service satisfaction. …
One of the ATM machines did not give right deposit amount on check. Started chat feature with someone who evidently does not know the required skillset of customer service. So I dialed in and got this wonderful appropriately named young lady, Joy who listened to my query completely resolved my problem. Some people in chat seem to feel anonymity allows rudeness. Have had exceptional experiences with citibank for a number of years and I am confident of quality proactive service.
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sonia s
6 months ago
Citibank do not protect you against fraud
Citibank approved a large transaction after I reported my card stolen and cancelled my account. Now they are ‘reviewing’ the problem and not refunding the amount. Stupidly, Costco has an agreement with Citibank instead of Amex or I would not have got a card with them. Very disappointed.
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j m
6 months ago
Despicable Merchant Support
I had a customer order food and charge it back to their Citibank. The customer ate the food, but said it was soggy. They ordered a vegi delight pizza and let it sit for 4 hours on their table before they ate it.... What do you expect? They ate the food and then charged it back. I contested the charge with a signed receipt by the customer and the delivery receipt. Citibank gave them their money back. I will not take your card ever again. I will ask for American Express or any other form of payment besides you CITIBANK. You don't support your merchants.... The heck if I will endorse your fraudulent tactics against the merchants who give you your business!
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bo vance
6 months ago
They lock your account after 3 failed…
They lock your account after 3 failed attempts and when you go to reset your password they say "we are experiencing technical issues". Thanks CITI. You're completely worthless.
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priscilla
6 months ago
Online support is Terrible and rude…
Online support is Terrible and rude closing my bank account staff needs better training on etiquette and costumer service why would i want to bank with a company with that type of costumer service.
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pamela
6 months ago
Call NYC office to resolve your issues
I, too, spent hours on the phone trying to deal with CSRs outside of the U.S. They all told me they had fixed my problem when they had not. I finally called the Citibank office on Greenwich Street in New York City. The phone # is 646-502-4677. Speaking to a wonderful personal banker was the only way to solve my problem. She worked on my problem until it was time to go home and then she picked right up where she left off the next morning. Within 24 hours, my problem was solved.....and I got the $700 bonus that was promised for opening a Citi checking account. So, please, call 646-502-4677 to get your problems resolved.
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rob matlock
6 months ago
I earned a Citibank bonus
I earned a Citibank bonus, didn’t receive, but they need five days to figure out why they haven’t given me their bonus, never ever again.
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michele
7 months ago
Online banking terrible because of poor software/web design
I always pay my card off because Citibank online software is the worst! Never accepts user name and constantly rejects password. Terrible software so I rarely use the card; only when other bank card is not accepted.
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ee only
7 months ago
I want to give them a zero rating…
I want to give them a zero rating status. The citiphone banking customer service line is being outsourced to some other country or they are only hiring a group of people that are not meant to work in this role. They are not rendering any customer service, they have zero service. I have been on the phone w them from Asia for the last 3hrs with zero outcome. Two of them hung up, when I pleaded to speak to their managers… they wont transfer nor have a solution, totally robotic w zero customer compassion, and I am Citigold , I can’t imagine if I am not … will they hang up at minute 10 of the call? This is serious. This is Citi which claims to be a global bank and their most basic group of employees, are not equipped to address any form situation… especially banking or wire transfer… the calls being routed to some group of Philippines ladies/males. And they are unable to help tax paying Americans swiftly. This is ridiculous, the CEO Jane Fraser should be ashamed and truly reassess the bank’s tag line or vision. Disconnected from reality. No wonder they are dropping in market share in wealth management. They can’t sustain their customers. They are just not able tooo… can’t compete w the likes of HSBC or the European banks.
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cathryn rezabek
7 months ago
the worst customer service..
the worst customer service... each initial service rep has no clue... it takes you 3 people in to even have an idea how to help... when they try and help they often don't succeed... this is my third call on having my account unfrozen for transfers
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lilit ghazaryan
7 months ago
The worst Credit Card Issuer
The worst Credit Card Issuer, They have the worst customer service and are rude, each time they provide other information! I request to receive the card at the international address they collect all information and told me I should receive the card in 2-3 weeks via DHL you will receive the tracking number via email, 2 weeks later I call them and ask the supervisor and ask about the tracking number because I did not receive it via email and they told me sorry we do not send it via DHL we send it via regular mail and you should receive the card in 2-3 days, then my family people from US told me that they send the card to my US address. I immediately call them and spoke with supervisor Andy and ask why they lie me and did not send it to my international address they told me, sorry we would send it right away or ask your family people to send it to you and we will cover it and asked the address again after 20-30 min hold they told me sorry we can not send it to you because it is a new account and we can not cover we can give you 20 USD, then told me, sorry we can't give you 20USD as well and told me goodbye like they are kidding... no words Worst COMPANY ever! GO to AMEX American Express or Discover if you want the best service and customer service. Don't deal with Citi Bank!
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annoyed with citi
7 months ago
Citi did NOT fulfill promotion offer
I received a promotional offer from Citibank for opening and funding a checking account. I fulfilled all conditions, but did NOT get the promised $400. I called and told them the specific promotion, and they opened a promotion dispute. In a few days, they sent me an online letter saying they could not find any promotion for my account. Now I'm wasting time on the phone with them AGAIN on hold--talking to the THIRD person today.
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purple sky
7 months ago
I had a savings acct.(opened for…
I had a savings acct.(opened for bonus)I also had a credit card. ( Opened for bonus).I closed savings act. when I got my bonus.Today went to bank to pay $6.10. the balance on card.THEY DO NOT TAKE CASH if you do not have acct (savings or checking).Is that legal?
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phil
7 months ago
Citibank got in trouble for laundering…
Citibank got in trouble for laundering money for drug cartels. 90 million for Mexico's president's brother (just google it to see what sleazy people they are). I'm 65 and have been banking with them since I started working at the age of 18 (47 years). Now to show the government how good they are now at knowing their customer, they closed my account. $2500 in a savings account. The world is safe now.
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kev
7 months ago
Cant even get a best buy credit card…
Cant even get a best buy credit card through them with excellent credit and no damaging factors. They will sign you off with insufficient credit experience even if you have more than a year credit experience and an excellent credit score. Avoid these scam artists at all costs.
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grant wartnik
8 months ago
Terrible! Terrible! Terrible
I had a number of transactions declined due to fraud fears of citi-bank. I tried to call the fraud department to clear it. The system for taking calls is archaic. I couldn't get the right department the first time. The second time I got through to fraud the person hung up on me. The third time they couldn't clear it. I asked for retentions who weren't available at the time that I called. I waited over 15 minutes. The fourth time the fraud agent couldn't get me to a supervisor. I am waiting for a call back currently.
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daniel
8 months ago
Dealing with Citi customer no service…
Dealing with Citi customer no service is really unacceptable… no department communicates with each other ! One minute you are talking with someone in India who sounds like they are underwater! The next minute it’s someone in the Philippians accusing you of opening a fraudulent account that was actually opened by someone in the states at CITI! I’m sure no one will read this from corporate because if they did they might try and make a change ! Do yourself a favor and just call capital one and speak with a person who has your back and get you the service you deserve
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an
8 months ago
They have worst customer relations…
They have worst customer relations structure in the industry. Departments and Units fail to communicate with each other, resulting in unilateral decision-making by lower-tier staff.
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r.k. barkhi
8 months ago
This is follow up/2nd review
This is follow up/2nd review. Due to Citibank's fraudulent behavior I filed a complaint with the CFPB which only got me an email from Citibank Executive department which said the cause of their behavior was "internal information" and according to the banking agreement, not available for discussion. I replied with several specific questions,noting that the "internal information" negatively affected my reputation and therefore no longer internal company information but unfounded degrading public information, meaning it's slander. Their reply avoided answering even one question and consisted of trivial , inaccurate nonsense. This company needs to be closed and its employees retrained as lunchroom food servers.
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nancy
9 months ago
The worst bank.
The worst bank.
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fatima
9 months ago
Call center staff have no idea how to…
Call center staff have no idea how to help you with your bank account. I need to write letters directly to the Texas office. Very bad service at this bank.