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Chime Review

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Reviews 7,735

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

Chime summary

Chime* is an award-winning financial app and debit card. Rest easy knowing your funds are FDIC-insured² through Chime's banking partners The Bancorp Bank and Stride Bank, N.A.. With simple online and mobile interfaces and access to fee-free ATMs˜, managing money virtually is easy. *Chime is a financial technology company, not a bank. Banking services provided by, and debit card issued by, The Bancorp Bank or Stride Bank, N.A.; members FDIC.

Pros

  • Get your paycheck up to 2 days early^ with direct deposit
  • Automatic savings option
  • 60,000+ fee-free˜ ATMs

Cons

  • No joint accounts or secondary cards
  • No CDs
  • No branch locations
Chimeat a glance
4.6

Editorial score

Fees?

No hidden fees˜

5.0

Security

SSL/AES encryption and supports 2 factor and biometric authentication

5.0

Customer service

24/7 Live Support

3.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

5.0

Chime Chime Visit Chime

Advantages Over Regular Bank

Chime is one of a new generation of fintech companies offering access to financial services in sleeker and more user-friendly ways than traditional banks. Instead of pushing an endless number of products and services that require lots of red tape and fees, Chime focuses on the essentials. 

Chime is completely digital, but with over 60,000 fee-free ATM locations˜ , it is easy to access your funds when needed. 

Now, get your federal tax refund up to 5 days early with a Chime Checking Account.

Here are some more winning points for Chime:

  • No Monthly Fees:  That means no monthly fees, no minimum balance fees, and no overdraft fees whatsoever.
  • Faster Pay: Get your hard-earned money faster with direct deposit.

Cutting-Edge Banking Services

You aren’t going to find a lot of variety when it comes to Chime’s product offerings, but the products they do offer really shine.

Here are the top Chime banking features:

  • Optional automatic savings feature: Every purchase you make with your spending account can be automatically rounded up and placed into your Savings Account to earn interest. For example, your $3.55 latte automatically banks you $0.45 into your Saving Account. Additionally, Chime users can have a percentage of every paycheck automatically deposited into their Savings Account.¹ 
  • Bad credit friendly: Your poor credit will not keep you from getting a Chime account. That's right: no credit checks or ChexSystems.  
  • SpotMe®: You won’t be penalized for spending a little more than you should have with SpotMe® fee-free overdraft protection of up to $200* for eligible members. You do have to repay your SpotMe® negative balance and you have the option of leaving a voluntary tip to pay the next overdraft forward. This kind of thinking keeps Chime from piling on the fees for all of its members.

Traditional Banking Services

Even though Chime is recognized for innovative financial services, you can still expect a few traditional banking perks, such as:

  • ATM accessibility: You don’t have to worry about going out of your way to find an in-network ATM. Your account comes with unlimited cash withdrawals at over 60,000 fee-free ATMs˜ , and you can get cash back at many other locations, such as some grocery stores. 
  • Chime Visa® Debit Card: Your Chime card is accepted anywhere Visa is accepted.
  • Checking account: Even though it's called a Spending Account, the account acts almost identically to the checking account you are used to—minus the checks.

Interest Rates and Fees

Chime offers a Spending Account and an optional Savings Account. The Chime Spending account works like a traditional checking account. The Chime Savings account has a competitive 0.50% Annual Percentage Yield (APY)⁺. Chime does not offer other traditional investment products such as CDs or money market accounts. 

Both accounts are free to open, require no minimum deposits or balances, and have no monthly or hidden fees˜.

Account TypeFeeAPY
Spending$0/mo˜ None
Saving$0/mo˜ 0.50%


Chime Chime Visit Chime

Customer Service

While you can reach the Chime team via the mobile app 24/7, this customer support tab is only available for newer versions of iPhone and Android.  

Chime’s live support service is available 24/7/365 and can be reached through their customer service number at (844-244-6363) or online and through their mobile app. 

Mobile App

Chime makes mobile banking a breeze with its modern and sleek app. With over 350,000 five star reviews in app stores, it is clear that Chime users love the app for tracking their expenses and paying friends quickly. 

The Chime app allows you to:

  • Always know your account balance 
  • Receive instant transaction alerts
  • Instantly disable (and re-enable) your debit card
  • Turn international transactions on and off
  • Deposit checks on the go
  • Transfer money between bank accounts 
  • Send money to family and friends instantly³  and for free

Security

Chime keeps your money and information safe with 128-bit AES encryption, access control, and secure processes. Funds are also held at FDIC insured banks,².  Chime allows users to keep their money safe with the ability to instantly turn off a debit card if it's lost or stolen. You can receive real-time purchase alerts to make sure the only one spending your money is you. 

Conclusion

Chime is an excellent financial app choice for individuals who want to enjoy excellent mobile capabilities and streamlined financial services with no hidden fees˜. However, it isn’t the best online banking choice for everyone. Those wishing for a more traditional bank feel with all of the perks of online banking should look into one of these hybrid banks instead. 

Chime Chime Visit Chime

Disclosure

Chime is a financial technology company, not a bank. Banking services and debit card provided by The Bancorp Bank or Stride Bank, N.A.; Members FDIC. Chime Spending Account is required to be eligible for a Savings Account.


˜ Out-of-network ATM withdrawal fees may apply except at MoneyPass ATMs in a 7-Eleven, or any Allpoint or Visa Plus Alliance ATM. Cash deposit or other third party fees may apply.

*Eligibility requirements apply. Overdraft only applies to debit card purchases and cash withdrawals. Limits start at $20 and may be increased up to $200 by Chime. See chime.com/spotme.

^Early access to direct deposit funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date.


⁺The Annual Percentage Yield (“APY”) for the Chime Savings Account is variable and may change at any time. The disclosed APY is effective as of November 1, 2021. No minimum balance required. Must have $0.01 in savings to earn interest.


¹ Round Ups automatically round up debit card purchases to the nearest dollar and transfer the round up from your Chime Spending Account into your savings account. Save When I Get Paid automatically transfers 10% of your direct deposits of $500 or more into your savings account.

²  FDIC deposit insurance limit to $250,000 per depositor, per insured bank, per ownership category. For Stride Savings Account depositors, funds are eligible for FDIC insurance when it arrives at the bank. Please visit www.chime.com/savings-apy-and-program-banks/ for more details on FDIC insurance.

³ Sometimes instant transfers can be delayed. The recipient must use a valid debit card to claim funds. See your issuing bank’s Deposit Account Agreement for full Pay Friends Transfers details.

⁴ The average national savings account interest rate of 0.06% is determined by FDIC as of November 1, 2021 based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. Visit https://www.fdic.gov/regulations/resources/rates/ to learn more. 


Chime will be offering members a chance to get their federal tax refund up to 5 days early when they file directly with the IRS and direct deposit with Chime. Getting your federal tax refund early is simple, just sign up for a Chime Checking Account, file your return with the IRS, and set up your tax refund to direct deposit into your Chime Checking Account. After setting up direct deposit, members will also be eligible to get regular paychecks up to 2 days early^.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Chime
Chime
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  • author
    MATRY SANDERS
    2 days ago
    My experience was GREAT from start to…

    My experience was GREAT from start to finish. Ryan Jenkins was AWESOME! He was consistent, attentive to all my needs and never left my side. I recommend him to anyone needing mortgage service. The closing team was great as well! Definitely will recommend Rocket Mortgage to anyone as long as they operate like Ryan Jenkins.

    ...

  • author
    KENNETH RICHARDSON
    15 hours ago
    No issues until closing

    No issues until closing. The Rocket Team botched our closing costing us over $2k in temporary housing and duplicate moving costs.

    ...

  • author
    JERYL DAVIS
    2 days ago
    Easy to work with

    Rocket Mortgage made my refinance closing easy and quick. The Associates were all professional, friendly and accommodating. I would gladly recommend Rocket Mortgage to my friends.

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  • author
    Stacey
    2 days ago
    2022 RocketMortgage Experience

    Working with the representatives for loan approval (Frank) and the process (Joseph) we’re wonderful. Working with the closing department was terrible. Our closing was complicated because of the sellers. We worked with the closing department two different times, and each time it was frustrating. With better communication throughout the departments and with us would have improved our experience. This is the second time we’ve used Rocket Mortgage because our first experience was easy and wonderful. We will use a different lender in the future.

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  • author
    Mrs. Jackson
    2 days ago
    Everyone was so helpful during our…

    Everyone was so helpful during our process. Rocket Mortgage communicated throughout the entire time. Our Mortgage process was smooth and quick. Thank you for everything.

    ...

  • author
    ROMULO MARCELO
    2 days ago
    Excellent service

    Excellent service

    ...

  • author
    Scott Purcell
    2 days ago
    Easiest mortgage loan of my life.

    I've done lots of mortgage loans in my lifetime and this is without a doubt the easiest and smoothest. The first time I called, a real person answered the phone. I mentioned that I was also looking for a new mortgage and the next day I had a pre-qualification letter in my hands. The whole process continued like that.

    ...

  • author
    THOMAS NELSON
    3 days ago
    Dealing with all of Rocket contacts was amazing

    Dealing with all of Rocket contacts was amazing! This can be a nerve racking time when buying a home with all the details and loan issues. I always had complete support and a friendly conversation each time I spoke with one of my Rocket contacts along the way. I would recommend Rocket to anyone buying a home, especially in our current climate of a sellers market. Thanks to all of you I delt with! Your the best!

    ...

  • author
    SHEILA WHITE
    3 days ago
    I have had the pleasure of working with…

    I have had the pleasure of working with Quicken loans in the past and had a very pleasant experience, However, working with the phase involving underwriting and verifying information, I thought was the worse. I was asked to supply information but when I asked why certain information was required. I encountered some of the follwing issues: I was told by the rep she was unable to tell me why and then proceeded to tell me I didn't qualify for refinancing before any work had been assessed or reviewed. After waiting several weeks, I found myself having to call the rep back regarding the status of the loan only to be told that I needed to resubmit some of the documents. I found this process to be extremely frustrating considering, I had submitted 2 years worth of documentation for more that one bank.only to told that I had to resubmit documents that I had already submitted several weeks prior. It was also obvious that some of the documents had not been reviewed and that I still had to wait for underwriting to complete their work (not sure where the disconnect was rep or underwriting). After all was approved and after waiting several months for work to be completed by your organization, I was expected to response within 2 days on whether I was still interested in refinancing. Needless to say, I can't express the disappointment I had with this process when it came down to the rep and underwriting and the more than seamless process I had experienced several years past. My last comment is within a week or two after closing I get a call from your organization regarding refinancing. There appears to be a gap as to how infromation is communicated to other departments. I don't think I should have received a call so soon after closing. From my prespective, after receiving such wonderful service in the past, there may be some areas needing improvement. I will have to think twice before referring individuals after this experience. Thanks for allowing me to share my perspectives.

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  • author
    EDWARD BODEN
    3 days ago
    Loan process

    Professional, precise , concise and easy to understand Very happy with my experience

    ...

  • author
    PoBo
    4 days ago
    Quicken Loans has a excellent team who…made you feel comfortable

    Quicken Loans has a excellent team who helped with our refi and made the whole process understandable and easy,. I highly recommend them for anyone looking to refi or interested in buying a home.

    ...

  • author
    SUSAN PERSINA
    May 14, 2022
    Great service

    Thank you for your help. Everyone was so very kind and courteous.

    ...

  • author
    JOHN TEDESCO
    May 14, 2022
    We had a wonderful experience dealing…

    We had a wonderful experience dealing with Rocket mortgage.they came right to the house to sign all the paperwork. This is our third time in using rocket mortgage. It was very convenient, they were on time for the appointment, And they worked very hard to Explain everything out so we knew what we were signing

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  • author
    Chuck
    May 12, 2022
    The upfront selling of the loan were…

    The upfront selling of the loan were good up through closing. Once closed Will, the salesman, was on to his next deal and had no time for questions. The after closing communication was poor in regards to bill payoffs and escrow accounts. Karen, a Resolution Specialist, was very helpful. We had to go through 3 other, not so helpful people, before we got to Karen for help.

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  • author
    DOMINICK MASCOLA
    May 12, 2022
    Process was quick

    Process was quick, easy and very professioal. If you want to make refinancing a pleasureable experience, choose Quicken Loans!

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  • author
    The Krammes
    May 12, 2022
    We had the most amazing pain free…

    We had the most amazing pain free experience refinancing through Rocket Mortgage. It was 14 days from initial contact to closing. Our contact was most helpful and attentive while we went through the steps to provide the documentation required for the loan. We had never considered this mortgage company before but now would recommend them to our best friends.

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  • author
    STEPHANIE FOX
    May 11, 2022
    An easy and pleasurable experience

    An easy and pleasurable experience. Everyone working with me was pleasant, knowledgeable and patient. Willing to answer any questions and help work through any problems encountered.

    ...

  • author
    PAULA MAYO
    May 11, 2022
    I had a pleasant experience

    I had a pleasant experience. Fast and easy!

    ...

  • author
    MARILYN MILLIRON
    May 11, 2022
    Good experience

    Good experience. Very knowledgable company. They did all the work while I sat back and relaxed!!

    ...

  • author
    Michael
    May 10, 2022
    Everyone was easy to work with and had…

    Everyone was easy to work with and had the process down pat. Start to finish it was a great experience. Highly recommend the people at rocket!

    ...

  • author
    Carlos Nieves
    May 10, 2022
    Very friendly faasr service

    Very friendly faasr service. Kept me updated with every step of the refinance process. My original mortgage and now refinance was a great deal and my associate was very informative. If your looking for all that, then Rocket Mortgage is the place for you.

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  • author
    customer
    May 09, 2022
    Everything went

    Everything went, as smooth as silk.

    ...

  • author
    LISA MORTENSEN
    May 09, 2022
    Everyone that was involved in helping…

    Everyone that was involved in helping me with my refinance was Helpful, Professional, Patient, Kind & Understanding! They made the process Super easy and Very quick! I am very Grateful for their help!

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  • author
    Keith Mcguffie
    May 08, 2022
    Review

    My agent Tiffany Wheeler was great and help me along the whole process.

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  • author
    customerAl Thomas
    May 07, 2022
    This was a process made very easy

    This was a process made very easy, I'm grateful to have Damien guide me through it ! Nice team as well !!

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  • author
    Richard McClendon
    May 07, 2022
    Excellent experience from start to…

    Excellent experience from start to finish.

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  • author
    EDDIE RANDLE
    May 07, 2022
    Satisfied customer

    I was pleased with the service I recieved from Rocket Mortgage from the beginning . I did not feel pressured and all of my questions were answered to my satisfaction. If I have the need in the future I will use this business again.

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  • author
    ROLAND DAHL
    May 07, 2022
    Kevin and Melissa were very helpful and…

    Kevin and Melissa were very helpful and responsive throughout the mortgage application and closing process. The Rocket Mortgage website also has a good user interface.

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  • author
    GRETCHEN RININGER
    May 06, 2022
    Smooth Sailing

    The refinance of our home went very smoothly through Rocket. It was a pleasure working with Derek Odoms. He kept us well informed and was able to answer all questions we had. We really like working with Rocket Mortgage. One of the best things is that they will be servicing our mortgage so we do not have to worry.

    ...

  • author
    Ed
    May 06, 2022
    Over all things went good

    Over all things went good. But there could be better communication. There was some areas we was not shure was was going to happen next. Also we was told that we told someone on the team that we did not say. It all worked out.

    ...

  • author
    FRANKLIN WARREN
    May 05, 2022
    This is the second time that we have…

    This is the second time that we have done a refi with Quicken Loans/Rocket Mortgage. They are amazing to work with. Very fast, effiecient and friendly.

    ...

  • author
    SHEILA HICKSON
    May 05, 2022
    It was a very quick and fast resolve yo…

    It was a very quick and fast resolve yo my inquiry.

    ...

  • author
    Charlene Clark McGowan
    May 05, 2022
    They whole team was easy and quick to…

    They whole team was easy and quick to deal with. James Coulter kept us informed every step of the way. We were very pleased with the results.

    ...

  • author
    ALFRED JOHNSON JR
    May 04, 2022
    Team was friendly n professional

    Team was friendly, efficient n professional.. Would definitely recommend to others.

    ...

  • author
    ETTA BOYTE
    May 04, 2022
    Easiest Refinance ever!

    This was by far the easiest refinance that we have ever dealt with. From the beginning dealing with Austin, whom was a joy, to the lady who came for us to sign all closing documents, it was an easy process.

    ...

  • author
    Denise Lybrand
    2 days ago
    Overall, I was very happy with my experience with Rocket Mortgage.

    My loan officer was wonderful! I was nervous about the entire process and I had many questions. She made the entire process much easier than I had expected it to be. I would work with her again if I needed a mortgage in the future. My only complaint is that a name was misspelled on the papers needed for closing after I had found the mistake and filled out the form to have it corrected. I ended up going through the closing and then having to reschedule it again for the next day. I had to miss another day of work. Overall, I was very happy with my experience with Rocket Mortgage.

    ...

  • author
    SHIVGOBIN PERSAUD
    May 02, 2022
    Rocket Mortgage has met my expectations…

    Rocket Mortgage has met my expectations professionally. i was a pleasure work with Mike Habbo and all the closing team, loan was closed faster than i expected thanks to all

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  • author
    DAVID STEVENS
    Apr 30, 2022
    hassell free

    hassell free

    ...

  • author
    Kathleen Bailey
    Apr 29, 2022
    When I first reached out to Rocket…

    When I first reached out to Rocket Mortgage I did not know how the process worked. The person I spoke with first went over the complete process and then took all of my information to see if I qualified. I was notified that incould move forward with the process and walked me through the next step. I was in contact with Rocket Mortgage daily and whenever I had a question or was unsure of what exactly I needed to do I would call or send an email and their response time back to me was very fast. I was very impressed with the quality of the customer service I received and the level of professionalism from every team member I spoke with during my process. The entire process from start to finish took a very short period of time (less than 2 months) and the closing very speedy and had all elements completed and delivered within a week. I am very satisfied with every aspect of my experience with Rocket Mortgage and will recommed them to my family and friends! Thank you, A Very Satisfied Customer

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  • author
    PHILLIP K
    Apr 28, 2022
    Best Service

    After being disappointed by the time it was taking and the number of questions asked by the stage coach company, I finally switched to Rocket. Closed with in 7 days. Very easy and great service.

    ...

  • author
    DANNY CAPLES
    Apr 28, 2022
    Easy to work with and friendly

    Easy to work with and friendly

    ...

  • author
    REYNIER RODRIGUEZ
    Apr 26, 2022
    Jose is the best help than anyone…

    Jose is the best help than anyone buying I hose can get. Thanks to him and his team I was able to buy my home. I recommend him 150% to anyone buying. Excellent.

    ...

  • author
    Chris C
    Apr 26, 2022
    Bait and Switch!

    Applied for a 2nd mortgage - some in the process the website switched me to a refinance without making that clear... obviously a bait and switch game. Very untrustworthy!

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  • author
    Amanda Kapphan-Goines
    Apr 26, 2022
    Rocket mortgage at first seemed great

    Rocket mortgage at first seemed great. They lost over a thousand dollars on our loan. Told us all closing cost was covered and it wasn't. Found a mistake in the paperwork in their side so we had to resign papers... I guess we shall see how the 1st payment goes...

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  • author
    ANJA HASSELBROCK-ROWLAND
    Apr 26, 2022
    Everybody was very professional &…

    Everybody was very professional & helpful. Assistance was readily available when needed to complete the required tasks.

    ...

  • author
    MARIA GREGOR
    Apr 25, 2022
    everything went very fast and smooth

    everything went very fast and smooth. All people involved in my loan was great. Thank you

    ...

  • author
    Priscilla Bryan
    Apr 25, 2022
    I did a cash out refinance and stayed…

    I did a cash out refinance and stayed with my favorite finance company.

    ...

  • author
    mmaynard119
    Apr 24, 2022
    All went well

    Dominic and Karen were a pleasure to work with. The mortgage process went very smoothly.

    ...

  • author
    James Otwell
    Apr 23, 2022
    I very much appreciated the help from…

    I very much appreciated the help from all involved in my loan process. It was quite simple really after getting the needed guidance in every step of the way. A BIG THANK YOU TO THE WHOLE ROCKET MORTGAGE TEAM.

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  • author
    JOSE CARABALLO
    Apr 23, 2022
    From the beginning of the loan process…

    From the beginning of the loan process to the closing on the loan you made it easy to submit documents and to get up to date information from the website. All processing was made easy & program is very user friendly. Loan service was very good.

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  • author
    MARIE LIGUORI
    Apr 23, 2022
    Best experience ever

    Best experience ever! Easy, thorough just an all around pleasant experience!

    ...

  • author
    JIMMY VINSON
    Apr 22, 2022
    Refinancing through Rocket Mortgage…

    Refinancing through Rocket Mortgage was the quickest and easiest I have ever experienced. Everyone was friendly and knowledgeable. Response to any questions was prompt. I do wish payoff checks were sent directly to creditors instead of having to send them myself. But, I did it with no problem. I would definitely recommend Rocket mortgage to anyone.

    ...

  • author
    THOMAS JONES JR
    Apr 22, 2022
    Easy and fast to work with

    Easy and fast to work with

    ...

  • author
    LAURA THIBODEAU
    Apr 22, 2022
    refinance

    From day one to my closing, very easy & Painless .Rudy was one of the best to work with

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  • author
    CAROL HUMPEL
    Apr 22, 2022
    Rocket Mortgage provides the quickest

    Rocket Mortgage provides the quickest, most simple mortgage experience I've ever had. Thank you!

    ...

  • author
    lshelinb Shelinbarger
    Apr 21, 2022
    Refinance

    Was a seamless completely no hassle process done in efficient and timely manner.

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  • author
    Jax jaz
    Apr 21, 2022
    Katlyn was phenomenal

    Katlyn was phenomenal. She was knowledgeable and very helpful in assisting me to navigate the loan process. All aspects of the loan flowed smoothly. I now have my property taxes and Homeowners insurance included in my monthly payment. Rocket mortgage help to pay off credit cards, I used to make upgrades and repairs to my new maintenance provided home. I was so happy with this experience; I told my friends and family. Thank You Rocket Mortgage Team.

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  • author
    GERALDINE BARBER
    Apr 21, 2022
    Excellent customer service from start…

    Excellent customer service from start to finish!

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  • author
    JULIE GEMMAKA
    Apr 21, 2022
    I had the best experience with…

    I had the best experience with Joyceline Gandy. She was very helpful, knowledgeable, and kind. I would recommend her to anyone that is in process of getting approved for a home loan.

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  • author
    JULIE SPIRCOFF
    Apr 21, 2022
    I always have a good experience with…

    I always have a good experience with Rocket Mortgage that is why I continue to stay with you......great customer service.....love the website and the process is easy to follow.

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  • author
    Mary P
    Apr 21, 2022
    The people at rocket were very professional and customer friendly

    The people at rocket were very professional, very friendly and very helpful. They answered my question in a very prompt manner and they were very easy to understand

    ...

  • author
    DALE CORKER
    Apr 21, 2022
    There fees are high

    There fees are high

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  • author
    RICHARD ALDERTON
    Apr 20, 2022
    Once again

    Once again, Quicken Loans made it sooo easy to process our re-fi. I believe we were treated to excellent service by all levels, from initial contact through closure. I highly recommend Rocket Mortgage/Quicken Loans to all prospective borrowers.

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  • author
    Isaac Mcpherson
    Apr 20, 2022
    Excellent Service

    I would like to personally thank Ms. Lexxa Romano for being professional and patient during the process. Ms. Romano and I experienced several obstacles and I wanted to hold things off; however, Ms. Romano assured me that I was going to purchase the home. I'm a Clinical Mental Health Counselor, Minister, and yet I have not run across such a positive, informative, professionally individual as Ms. Romano. Rocket Mortgage has an asset and it is my hope that this company indeed cherishes her and her abilities. Grace and Peace!

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  • author
    Joe
    Apr 18, 2022
    Just OK

    Overt pressure filled the entire process. And though i went well, little things bothered us throughout. For instance, more than one person stated that during our first month on the loan we would not be responsible for the first month’s payment on the refi. True, except, we did not skip a month either. While I am assuming the payment on the old loan will eventually be refunded, it was unexpected. For us, not a big deal. For others, it might be construed as deceptive. If we were to purchase another house, we would likely seek another lender.

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  • author
    Jhy Johnson
    Apr 18, 2022
    Great people to work with

    Great people to work with. Everything was taking care of on phone or online. Picked our own closing site and time. Highly recommend.

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  • author
    CURTIS STARLING
    Apr 17, 2022
    GREAT COMPANY

    One Word........TANKS

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  • author
    MARCIA HARRIS
    Apr 16, 2022
    Fast and very helpful

    Fast and very helpful

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  • author
    Lisa
    Apr 15, 2022
    Brian Webb provided details and options…

    Brian Webb provided details and options that made perfect sense and was financially beneficial for us. His knowledge and professionalism was top notch. The entire refinancing process was seamless and we closed within 1 week.

    ...

  • author
    JNS
    Apr 15, 2022
    Surprised by amount of origination fee

    Our reason for applying was to use equity to have for a vacation home. The broker got us a rate that was very competitive.

    ...

  • author
    Al Donado
    Apr 14, 2022
    Very professional from the start

    Very professional from the start. Kept me well informed and what the next step would be on my refinance. Second time I go with Quicken loan and done regret it.

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  • author
    Natalie Boone
    Apr 14, 2022
    Wonderful

    Wonderful don’t tell me what to do

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  • author
    Ryon Brewer
    Apr 14, 2022
    I had to go through the process twice

    I had to go through the process twice. which lost me really good interest rates. The first time, they did not come up with creative ways to make it work. the second time they did.

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  • author
    William Williams
    Apr 13, 2022
    Can I give them 10 stars?!?

    I have nothing but praise for the Rocket Mortgage team that served me! John O'Sullivan and his group were very help, fast and very courteous. Thank you!

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  • author
    DAVID EVEREST
    Apr 13, 2022
    Fast

    Fast, professional, accurate and no surprises at closing. Thank you Rocket Mortgage team.

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  • author
    James Tyson
    Apr 13, 2022
    Each representative I spoke with at…

    Each representative I spoke with at Amrock/Rocket was very professional and courteous informative made the process bearable.

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  • author
    ANDREA BAKER
    Apr 13, 2022
    Zach was great throughout the process

    Zach was great throughout the process. he kept us informed at every step and was always responsive. When an emergency took him away; his team were equally attentive and responsive. We would definitely use Rocket Mortgage again; and Zach Cline in particular!

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  • author
    Patrick
    Apr 13, 2022
    My first online refi!

    Since this was my first online refi I could not give a fifth star. That does not mean I have lower satisfaction rating than acceptable. The process was smooth with few glitches to cause any irritation. The team that serviced my loan kept me informed and that lowered the stress level. I was very satisfied.

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  • author
    Sal L.
    Apr 12, 2022
    Our rep Daine Murphy was polite

    Our rep Daine Murphy was polite, professional and always took the time to answer any questions we had! The rest of the team was equally as professional, and the closing was a breeze!

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  • author
    David
    Apr 12, 2022
    It was great and quick.

    It was great and quick.

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  • author
    DEBORAH MOORE
    Apr 12, 2022
    i have been pleased with most everything

    i have been pleased with everything except the funds were transferred to my bank over a week ago and my loans have yet to be paid. I am continuing to pay my bills but this seems like a long time for the mortgage company to take care of the debts. i would have thought the debts would have been handled before money was released to my account.

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  • author
    DANIEL
    Apr 12, 2022
    I appreciated the thoroughness of the process…

    I appreciated the thoroughness of the process and the quick conclusion. The experience was made more stressful because of the large number of people involved, often with conflicting instructions. The need to constantly monitor the dashboard sometimes left some things undone at the appropriate time. I would get an e-mail that I needed to do something, only to discover that that item was not yet on the dashboard. On the whole, I was pleased with the process.The people with whom I dealt were friendly and cooperative. The follow-up to promote Mortgage Insurance was overkill. I got a mailing saying that discussion of this insurance had been overlooked, then I got a promised phone call to discuss the matter. I declined the coverage. Within the subsequent several days I received 5 more letters about the coverage, 4 of them in the same mail run. It seems to me that communications could be streamlined. With so many different organizations and departments in the processing it appeared the the efforts were not well coordinated.

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  • author
    TERESA CAMERON
    Apr 12, 2022
    They were very friendly

    They were very friendly, professional and willing to help and answer any questions or concerns that we had. I would recommend to my family and friends.

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  • author
    Karolyn Selleck
    Apr 11, 2022
    I thought that the service was…

    I thought that the service was excellent but it took too long to close so the points I had to pay kept going up.

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  • author
    KATHLEEN HERRING
    Apr 11, 2022
    Very easy process

    Very easy process. The staff were very professional and helpful.

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  • author
    DAVID FESPERMAN
    Apr 11, 2022
    Team was absolutely amazing

    Billy was absolutely amazing. His supervisor was amazing as well. I do not remember her name. Both of them explained everything in detail. If I had a question all I had to do was ask and if they didn’t know they would find it. Very personable and business oriented. Made you feel like you were with family. Best experience I’ve ever had.

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  • author
    DEBBIE CONNER
    Apr 11, 2022
    Excellent service

    Excellent service

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  • author
    MARK LOVELL
    Apr 10, 2022
    The work was quick,and helpful

    The work was quick, and helpful, the people answered all our question, It was a good job

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  • author
    Terrance Olson
    Apr 08, 2022
    Another great experience…

    Had my second great experience refinancing with Rocket Mortgage. Only issue I had this time was they changed the amount financed without telling me. But a simple phone call got it all straightened out and everything else was smooth as can be. Will definitely be using them for any mortgages in the future.

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  • author
    Audrey Mitchell
    Apr 08, 2022
    My experience with Rocket Mortgage…

    My experience with Rocket Mortgage refinance was smooth from beginning to end. Darin from the Charlotte area went above and beyond. He staying in constant contact. Followed up on every question. And called to check to make sure I understood where we were in the process and if I had any additional questions. Your system is user friendly and has valuable information and clear concise instructions right at your fingertips. My entire process from beginning to end took less than 30 days. Wow! I will gladly recommend Rocket Mortgage to friends and family.

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  • author
    Bill T
    Apr 08, 2022
    Ease of process and professionalism of…

    Ease of process and professionalism of the representative made the 5 stars.

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  • author
    Robert Rose
    Apr 08, 2022
    Fast friendly service!

    Fast friendly service!

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  • author
    DEBORAH NEWTON
    Apr 07, 2022
    This was simple and easy

    This was simple and easy. People were very helpful. Explained everything.

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  • author
    CAROL GARDNER
    Apr 07, 2022
    Everyone we worked with was very…

    Everyone we worked with was very helpful and knowledgeable. We appreciate all the help they gave us.

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  • author
    Ricky Gooch
    Apr 07, 2022
    From the beginning they were honest and…

    From the beginning they were honest and helpful in the way things were to be done very kind and compassion that is why we trusted work with them

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  • author
    DAVID WILLETT
    Apr 07, 2022
    I enjoy working with rocket mortgage…

    I enjoy working with rocket mortgage the staff was well prepared the help me when I needed help and they was always there for me this is

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  • author
    Brenda Tillman
    Apr 07, 2022
    Rocket Mortgage was very professional…

    Rocket Mortgage was very professional and helpful. I am very happy.

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  • author
    GINA EVANS
    Apr 07, 2022
    Smoothest Process Ever!

    Fast, seamless and easy!

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  • author
    MELISSA ARCHER
    Apr 07, 2022
    Was quick with the process and staff…

    Was quick with the process and staff was very helpful with any questions we had. Also because of our schedules, it was nice to be able to do the closing on a Saturday.

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  • author
    Donald Sprowl
    Apr 07, 2022
    I was truly surprised that there is one…

    I was truly surprised that there is one company that is a company that honestly care enough and really take the time to work to help people to accomplish their true goal. I will always tell friends and family just how well your company work to see that everything went smooth from start to finish. Leaving no stone unturned you guys even as it is done, I can still call on you to answer any questions that can come up. EXCELLENT IS ALL I WILL SAY. Thank you very much.

    ...

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