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Relay Review

Powerful End to End Business Ops Platform

Reviews 1,531
Relay
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Relay
Relay
Excellent
Reviews 1,531
Patrick Sather
Sep. 10, 2023
3 min read
Patrick Sather
Relay Summary
Founded in 2021, Relay is an online banking platform for small businesses, accountants, and bookkeepers to automate their bill pay and manage their cash flow and operating expenses. It charges no fees and makes it easy to send and receive ACH transfers, checks, or wires. You can sync transaction data directly in QuickBooks or Xero, and set up role-based permissions so there’s no need to share login information between staff.

Pros

  • Order up to 50 physical or virtual debit Mastercards/account
  • Sync and import transaction data from QuickBooks and Xero
  • No checking account, minimum balance, ATM, or overdraft fees

Cons

  • No 24/7 customer support
  • No interest earned on deposits

Relay at a glance

9.2
Editorial score

Fees?

No fees
10.0

Security

FDIC insured and supports 2 factor and biometric authentication
8.0

Customer service

Customer service via phone 9-5 on weekdays, email support 7 days a week
8.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities
10.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
10.0

Relay Relay Visit Relay

Advantages Over Traditional Banks

Relay’s accounts come with several notable features that give it an advantage over traditional banks. It does not charge any checking account, overdraft, ATM, or minimum balance fees, nor does it require a minimum deposit to get started. Additionally, with access to up to 20 checking accounts and 50 physical or virtual debit Mastercards per account, Relay makes it easy for small businesses to share access and transfer funds.

Cutting-Edge Banking Services

Relay’s flexible access levels enable you to set up different logins for each user on your account and restrict their permission levels from read-only to full cash management. You can automate spending limits for team members and establish direct bank feeds to QuickBooks or Xero. 

Relay Pro members gain access to upgrades including automatic import and one-click reconciliation of bills in QuickBooks and Xero. Additionally, Relay Pro lets you schedule multi-step rules for bill payments and send international and domestic wires for free. 

Within its app, Relay makes it easy to send or receive payments via check, ACH, or wire. Its added security lets you freeze card transactions with the click of a button and review your transaction history quickly and easily.

Traditional Banking Services

Like most banks, Relay makes it easy for you to deposit, transfer, and manage your money. It offers mobile check deposits, ACH, and wire transfers through its app and provides free ATM withdrawals from 30,000 Allpoint ATMs nationwide. Deposits received via ACH or check are available within 1-2 days for Relay Standard users and same day for Relay Pro users. 

That said, Relay does not currently provide alternative banking services such as retirement accounts, mortgages, or loans.

Interest Rates and Fees

You can sign up for a free Relay Standard account or pay a monthly fee of $30 for a Relay Pro account. Accountants and bookkeepers can receive a discount of up to 27% through its Partner Program, based on the number of clients they have signed up with Relay. No matter what plan you choose, Relay does not charge any checking account, ATM, minimum balance, overdraft, or bounced check fees. However, deposits do not earn any interest, as its APY is 0.00%.


Fees and InterestRelay StandardRelay Pro
Subscription fee$0$30/month (discount available for accountants and bookkeepers through Partner Program)
Checking account fees$0$0
Minimum balance$0$0
Overdraft fees$0$0
Bounced checks fees$0$0
ATM fees$0$0
Sending Domestic Wire$5$0
Sending International Wire$10$0
APY0.00%0.00%

Customer Service and Online Experience

Relay’s customer experience team is available via phone from 9am-5pm ET, Monday-Friday. It also offers email support 7 days a week at support@relayfi.com. Outside of regular business hours, you can get guidance from Relay’s FAQs page. Trustpilot gives Relay a rating of 4.4 out of 5 stars, with reviewers saying that it’s easy to sign up for and use its platform and that its customer experience team delivers excellent service.

For those who learn best by doing, Relay also offers a biweekly walkthrough every other Thursday at 2pm ET. This includes a full demo of Relay’s system and a live Q&A.

Mobile App

With the Relay mobile app, available on iPhone and Adroid devices, you can remotely deposit checks, send and receive transfers, and access your account on the go. It features biometric and 2-factor authentication to protect your account, and you can also manage your card permissions within the app.

Security

All Relay accounts receive FDIC insurance up to $2.5 million*. To protect your account, Relay enables you to set up biometric or 2-factor authentication for your logins and to freeze lost or stolen cards within your account portal. Additionally, its cards are protected by Mastercard’s Zero Liability Policy, so cardholders will not be held responsible for unauthorized charges. However, it does not have a dedicated fraud team.

Summary

Relay is an online banking platform that helps small businesses, accountants, and bookkeepers to control their spending and manage their accounts payable and cash flow. You can open up to 20 checking accounts and order 50 physical or virtual debit Mastercards. Relay charges no checking account, minimum balance, ATM, or overdraft fees, and allows you to sync your bank account with integrations including QuickBooks and Xero. You can sign up for free or pay $30 per month for additional features, such as free international and domestic wires. Relay offers guided demos of its platform, and provides personalized customer service assistance during normal business hours. 

Methodology

This review was created based on information gathered from Relay’s website and third-party reviews.

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*Relay is a financial technology company, not an FDIC-insured bank. Banking services and FDIC insurance are provided through Thread Bank and Evolve Bank & Trust; Members FDIC.The Relay Visa® Debit Card is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa® debit cards are accepted.

Patrick Sather
Written by
Patrick Sather
Patrick Sather is an award-winning personal finance writer and licensed broker who has worked for some of the largest financial firms in the United States, including TD Ameritrade and Pacific Life. A graduate of the University of Nebraska in both Economics and International Trade and English, his articles on life's most common financial decisions and quandaries are straightforward, practical, and always easy to understand.
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Trustpilot reviews
See what some customers are saying about Relay
Excellent • Reviews 1,531
on
Excellent
84%
Great
4%
Average
1%
Poor
2%
Bad
9%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
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Lori Pesci
2 days ago
Very happy with this banking
The reason I chose Relay is because they do not require a minimum balance in order to avoid fees. The reason I stay is because the user interface on their site is clean, customer service is always helpful and they do banking well.
Ma
Margaret
2 days ago
Good stuff!
Great option for small businesses. Veronica was very helpful and answered all my questions. She is a ray of sunshine! Happy with my experience so far. No complaints. Terrific customer service and total peace of mind when it comes to my money.
PA
Patricia Alonso
3 days ago
Great Support!
Great Support!
Leo P
3 days ago
Vivian is a great CSR
Vivian is a great CSR. My business focuses on CSR and she knocked it out of the park. She was kind, courteous, very helpful, and fixed my issue at hand. Thanks again for making my experience a great one.
ACTION APP
4 days ago
My trusted bank
The best bank with the best professionals, always attentive to the customer, always available to answer questions. You will be able to leave your money peacefully and without paying comissions, everything is easy and safe.
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