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Axos Review
Range of digital banking tools available
Reviews 76
Axos Rewards Checking
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Axos Rewards Checking
Axos Rewards Checking
Poor
Reviews 76
Bestmoney Staff
Nov. 15, 2022
2 min read
BestMoney Staff
Axos Rewards Checking summary
Axos Bank is one of America’s oldest digital-only banks, having been founded in 2000 under the name Bank of Internet USA. It offers a strong selection of financial products and services, including checking and savings accounts, CDs, and various types of loans. It serves personal, small business, and institutional clients around the United States. All Axos personal accounts are offered free of monthly fees.
Pros
  • High APYs for checking accounts
  • No monthly fees on any checking or savings accounts
  • Dedicated accounts for seniors and teens
  • Assistance with switching from previous bank
Cons
  • No interest on most basic checking account
  • Lacks rewards offered by some rival online banks
  • Lack of support for mobile wallets

Axos Rewards Checking at a glance

4.4
Editorial score

Fees?

No fees at all
5.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
5.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team
4.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities
5.0

Mobile experience

Basic mobile app that may not be available on all devices
3.0

Axos Axos Visit Axos

Advantages Over Regular Bank 

Axos Bank, formerly Bank of Internet USA, was born on July 4, 2000. The bank’s founders purposely set the launch date for the Fourth of July because they wanted to demonstrate their independence from traditional banking. Almost 20 years on, and Axos is still a leader in online banking.

Here are some of the advantages Axos offers over regular banks:

  • 24/7 access to bank accounts and associated services, including evenings, weekends, and holidays
  • Open a new bank account in minutes, from the comfort of your computer or phone.
  • None of those annoying fees the big brick-and-mortar banks charge, such as monthly maintenance and transfer fees.
  • Round-the-clock customer support for all users, via website, secure messaging, or phone.

Cutting-Edge Banking Services 

Throughout almost 20 years in online banking, Axos Bank has had plenty of time to develop and refine its services in accordance with what its customers want. 

Axos Bank highlights include:

  • Access to your paycheck two days early when you sign up with direct deposit.
  • Manage all your regular bills within one dashboard.
  • Step-by-step checklist on moving your old bank account over to your new Axos account.
  • Up to 1% cashback on all transactions that require a signature (with special CashBack Checking account only).
  • Joint checking accounts for 13-17 year olds and parents, with accompanying financial management tools.
  • Visa offers and perks.

Traditional Banking Services 

Axos Bank has made a name for itself as one of the longest-running digital banks, but it by no means neglects traditional banking services. Axos Bank users get access to a range of bank accounts and financial services.

Here’s a breakdown:

  • 5 types of checking accounts, with varying features and requirements
  • 2 types of high-yield savings and money market accounts
  • Range of certificates of deposit, with terms ranging from 3 to 60 months
  • Wide selection of loan products, including: personal loans, auto loans, and home loans
  • Access to global network of ATMs, with unlimited fee reimbursements for some accounts and limited reimbursements for others
  • Financial services for businesses, including: merchant services, business loans and financing, and a range of digital business banking tools
  • Axos Premier, a private program for anyone who opens a deposit account with a minimum opening deposit of $500,000. Includes personal relationship manager, expedited services, and full high-transfer, ATM, and point-of-sale limits

Interest Rates and Fees 

One of the best things about Axos Bank is the fees – or lack thereof. Axos Bank doesn’t charge any maintenance fees. What’s more, most accounts come with the lure of no overdraft fees as well as ATM reimbursements ranging from unlimited for standard checking accounts to $8-12 worth of monthly reimbursements for age-restricted accounts.

Account typeAPYMin. balance
Essential Checking0%$0
Rewards CheckingUp to 1.25%Varies by tier
CashBack Checking0%$0
Golden Checking (Age 55+)0.10%$50
First Checking (Age 13-17)0.10%$0
High-Yield Savings0.15% - 0.61%
$0
High-Yield Money Market0.25%$0
CDs (3 to 60 months)0.55% to 2.25%$1,000

Customer Service 

With Axos Bank, you don’t only get 24/7 online access. You also get 24/7 customer service via two methods: secure messaging (online or mobile) or phone. In addition, the Axos Bank website has an extensive support section with answers to lots of frequently asked questions. 

Mobile Apps

All Axos Bank customers get access to the free Axos mobile banking app, available for download on iOS and Android devices. Although not as comprehensive as Axos Bank’s online platform, the app does have some pretty useful features.

With the Axos mobile banking app, you can:

  • Check your account balances
  • Transfer funds between your Axos accounts
  • Pay bills
  • View your account transaction history
  • Contact a customer support rep using secure messaging

Security

One of the things we like about Axos Bank is that it’s transparent about security measures. According to Axos, its accounts come with the following layers of protection:

  • 2-step authentication, consisting of questions only you know the answer to or a security code to your mobile device
  • 128-bit SSL encryption to ensure your data remains private and secure
  • Regular updates to detect and prevent viruses and malware
  • Automatic logout when your session is inactive for more than a few minutes
  • Accounts are regularly monitored for potential fraud


Axos Axos Visit Axos

Conclusion 

Axos Bank does the basics very well, in fact better than most banks. While it lacks some of the rewards and add-ons found at other online banks, Axos is up there with the best banks when it comes to APYs and fees. If being able to open parallel checking and savings accounts with decent interest, no fees, and the convenience of 24/7 access from your computer or mobile device is your priority – then Axos Bank checks all the right boxes.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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Axos Rewards Checking
Poor
Reviews 76
on
Excellent
1%
Great
3%
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1%
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J
jabbo knows boxing
a month ago
I recently got a mortgage through this…
I recently got a mortgage through this bank. I believe Axos was professional, conscientious and thorough; especially the loan originator known as JEAN PARKS who worked with me, and continously displayed confidence and professionalism. I have had experiences with other lenders who classify themselves as the best or biggest in the industry and the results was not nearly as good. I rate this bank a 5 out of 5 stars!
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rob recio
2 days ago
Axos mistreats and steals from customers
Axos made it impossible for me to make an electronic payment for a loan and forced me to use a paper check. Then, wanted to charge a late fee for not processing my check efficiently and promptly. When I requested a change in my payment due date to accommodate their antediluvian rules, I was told it was done - then had to argue and pester them for 2 months and complain to federal regulators to complete the process. I am paying my loan down faster than required because I cannot wait to NEVER do business with them again.
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trip dunagan
4 days ago
Absolutely horrible!
Absolute worst bank I’ve ever come in contact with. DO NOT use them. They hold funds for no reason then refuse to respond.
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zeek
5 days ago
What happened, Axos Bank/Axos Invest?
Axos Bank/Invest had been one of my favorite banks, up until Feb 2021, now it seems they don’t care about their customers. I wrote this review back in 2020: "Hands down one of the better banking experiences I've had. Customer service is great and very informative when needed. Bill pay is great. Love the user interface, just an overall great experience and service." Let's just say, things have gone downhill, heck under the hill at this point. I have had an issue with my account going on 3yrs now and no one can tell me what's going on. I eventually closed the account as much as I hated too, hoping to start from scratch. That didn’t go any better. The closed account is still there, I can access it, but that’s about it. I opened a new account to replace that account and now, I can't access the account. Its not visible on the portal or in any of the drop down menus to transfer funds to or from. I'm a patient person and have given them the benefit of the doubt. I've tried to contact them and make them aware of my issue in multiple ways. I've emailed them directly to both support addresses, have sent secured messages through the bank portal, have posted multiple times on Facebook and Twitter. Most recently as of Dec. 13th 2022, I received a response after posting to Facebook, I think…anyway, the response stated, that I would hear back from them in 3-5 days, as of today(Feb. 3rd 2023), I have not heard from them and have sent another follow up email like I had done on Jan. 4th 2023. My most recent thought option to get some attention on my account, was to start a video channel…the year is still early though, so who knows
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l
5 days ago
We first started with a BOFI account…
We first started with a BOFI account back in the day before everything was merged under Axos. Had issues back then but customer service was decent. Now everything is terrible. Customer service wait times are horrible. Then if you try to set up any additional accounts it is hair pulling. I recently opened up a business account with them and had my spouse added on. But because he was the primary on our personal accounts, they put him as the primary on it instead of me, the sole proprietor. Their online business banking is from the first days of the internet and their mobile app constantly has issues. After being with them for years, we are done and transferring everything to Ally bank. Do yourself a favor and go with a different bank.
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rhonda
5 days ago
Horrible Customer Service - Stay Away from Axos Bank
I have held a small business checking account with Axos Bank for my residential rental business for almost 4 years. I had a smaller than usual balance in my Axos account and deposited an additional $200 on 1/11/23 through Axos Mobile banking, to cover my 1/17/23 mortgage payment. My online banking balance showed that there was sufficient funds for my mortgage payment and on 1/17/23 Axos paid my mortgage payment leaving a little over $125 balance after the payment. This is low for me, but I had just paid a deposit back to a tenant - and I usually kept between $4,000-$9,000 in this account for years. On 1/18/23 Axos Bank decided to return my Mortgage Payment NSF, even though there were sufficient funds. I called and was told that Axos had put a 5 business day hold on my small $200 mobile check deposit, and that the hold had come off on 1/18/23, but that the funds were not available on 1/17/23. I had no idea that there would be a 5 business day hold on a small little $200 deposit. Also, I did not notice any difference between the balance and available balance online, or I would have done something else to make sure my mortgage was covered as I had plenty of money in my accounts at other banks to more than cover my mortgage payment. None of my other banks that I work with would put a 5 business day hold on the full amount of a small $200 check deposit, and then not at least email me to let me know there was a hold. Axos bank shows no appreciation for me as a fairly long-time customer who has maintained regular high balances for years too. When I asked if they could just put the mortgage payment back through since it was being returned that day and the funds were apparently available, instead of returning it and the Axos bank rep said No, she could not do that. I asked to speak to a manager and she said she could fill out a ticket and a manager would contact me in 1-2 business days. How does that solve the immediate problem of putting the mortgage payment debit back through my account and not returning it to my mortgage company? I went ahead and had her fill out the ticket for a manager to call me in 1-2 business days. It has now been 10 business days and no one has called me. Axos Bank is more concerned with taking your money, and when it comes to providing any kind of service to their customers - forget it. Also, they do not have an easy way to do external ACH transfers as apparently this is done through Bill Pay but my account has no activated Bill Pay service. I've been calling Axos to get this fixed and having to do it again today as it's never been fixed. I spoke with 2 people who didn't really speak English, after being transferred a third time to find that I was on hold in the wrong department. I called the "Bill Pay" number and someone who did speak English, who really wanted to help me, said he couldn't help me and to call Axos Business banking (a 4th call) and that's when I decided to write this very honest review of this Horrible bank. I'm on my 4th call just to solve how to do an ACH transfer, not to mention the trouble with my mortgage payment being mistakenly returned by Axos bank when the funds were available. This has been the worst bank I've ever dealt with!!
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colin smith
7 days ago
Constant Negligence
I've been a member of Axos since 2019 when I saw nerdwallet had them ranked as their best online bank for the year, (and probably still do in 2023) so I decided to give them a try in order to save myself money. Turns out that this a big mistake.. the customer service, holding payroll after payday (yes, i sometimes don't get my direct deposit until days after the 1st and 15th), personal checks being held for weeks, and them regularly putting my funds on hold for absolutely no reason that they can give me, all suck. The servers that the app runs on are almost always inundated meaning you cant check your account no matter how new your phone is, or how good your cell phone's reception is at the time. You'd think that a bank who doesn't have physical locations would consider pouring money into its other facets to make it half-way worth using, but for Axos, that is simply not the case.
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jeffrey mark
a month ago
Support Extremely Poor or Non-Existent
Opened a Business Checking account and had a series of problems some small some large. A $10,000 transfer was not processed. Online support is non-existent. Telephone support is not empowered to take any actions. Every problem must go through "secure email" which takes days, sometimes weeks to respond. NOT RECOMMENDED FOR ONLINE BANKING.
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oliver
a month ago
Untrustworthy and broken processes
Untrustworthy and broken processes. Who know's if my information is safe. Closing and moving on.
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amanda
2 months ago
even though theyve been paid they want more money
On Novembr 15th I had a car accident. axos was notified several times via phone and emails. But not just by me. By my insurance company, warranty and gap company as well. They were wired and mailed the money for the 30 day payoff. They are now claiming that we owe 9xx.xx in late fees. they were sent the money at the beggining of december. I had made my november car payment a few days before the accident. And i was told not to make the december payment becasue of the accident. And so now becasue the lady who hit me didnt have insurance or a license i am left to pick up the pieces and try to figure out how to move on. We are now having a hard time getting another car loan because they are saying we owe the money when in fact they were paid the full 46,xxx. do not bank with them.they will scam you.
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none
2 months ago
Don’t waste your time
Don’t waste your time! I tried this account with my partner. Several times, the bank froze my account and prevented me from accessing it. Each time I called they didn’t explain their reasoning until days and days later, which none of the excuses were valid, other than saying it’s apart of their mandatory process. Right now, I’m trying to get off a shared account; at first I was told I need to send a message through the app. I sent 5 messages in a month and only got one response and it didn’t address my request. I called and was on hold for a long time. When I finally got someone, she says “oh, the creator of the account has to close it and create a new one without you.” What!!?? This doesn’t make any sense! Can’t wait to put this bank behind me. Beware! Stay away and go with another institute.
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fredmack
2 months ago
An online bank with no online access
An online bank with no online access. Think of the worst banking experience you've ever had and multiply it by 10. After spending 8 Hours on the phone with tech support (8am-4PM), they are still unable to restore access to my two accounts that I've had access to for 2 years. The bank just turned off access and are unable to restore it and have no explanation -- AND THEY DON'T CARE. Plan on spending hours talking to an Indian call center with accents so strong and vocabulary so poor you cannot understand anything they are saying. Then THEY get frustrated that you can't understand them and THEY disconnect the call. It's like a bad Saturday Night Live skit. No Supervisor is ever available, so don't waste your time with that request. I am beginning to suspect that there is something going on with my money and they don't want me to see what's happening. Next step is to contact the Attorney General's office, which regulates banking in my state. I've tried everything else.
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nate hardee
2 months ago
The customer service dropped off
The customer service dropped off. It was fine to start, but even getting a replacement debit card is a hassle. Unless you want to deal with a so so AI, I would avoid. I am in the process of closing account and opening one up with another company.
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robin
2 months ago
DO NOT BANK HERE
worse bad. I've been trying to get some account information/change my password for over an hour via email/virtual agent/live agent to no avail. waited on EVO for a long time, then got a message saying no agent was available. Not receiving emails/text messages with requested information. Now on hold forever. As soon as I can get into my account I'm closing my account
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gene marzelli
3 months ago
I'm not sure what happened to this bank
I'm not sure what happened to this bank, but they are not the same bank I started with. They have outsourced their customer service and they absolutely suck. I have repeatedly had my daughter's debit card, who is a minor, blocked for suspicious activity. I get no notification of the block and neither does she. When I call to find out what's going on with the card, I sit on hold for an extended period of time, I have to contend with a terrible connection, a ton of background noise, and customer service reps who repeatedly apologize for my inconvenience, but can't see any information on the card regarding fraud and have no idea why the card is suspended. When I talk to the fraud department they tell me there is no suspension on the card, which I figure out is because they are looking at a duplicate card Axos issued me for the account I was never requested and didn't know was issued. Why they would issue me a debit card for her account I didn't request, I have no idea. So I send a secure message requesting the card be cancelled and removed from the account. The reply asks again if I want to permanently block the card. I send another message trying to clarify again that I would like to cancel the card and have it removed from the account. I get no response. I call customer service again, endure the long wait, put up with the poor connection and background noise to finally be told it will take several months of non use for it to be removed from the account. Who has time for this. Additionally, if you use Quicken and download the transactions they are always screwed up. There is very poor compatibility and the payees are frequently wrong. This is recent. It use to be fine. There has to be a better online bank, and I'm going to find it. I suggest anyone considering this bank look elsewhere.
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henadz
3 months ago
One of the worst bank.
Non a friendly bank with terrible support. Strongly not recommended to use.
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timothy mccullough
3 months ago
They are the worst
They are the worst! I have a mortgage with them and they doubled the escrow payments for taxes and insurance, based on "projected" analysis. Yes, real estate taxes will go up next year, but they will not double. When asked, they stated "it's in legal." They can't answer any questions and viewing the escrow balance on line is "not available." This is supposed to be a "digital" bank. When I called they stated that their website is slow. It's SUPPOSED to be an internet bank. Absolutely worst banking experience ever. I wish I'd never heard of them and had secured a mortgage elsewhere.
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trusted reviews
3 months ago
Continued. Terrible choice for a Bank.
Continued. They never responded to my secure message about the ATM and I had to use another bank card. Evo, computer customer service worthless and frustrating. When you call you want to speak to a real person and you never will. You just can't deposit a check with them. You have to do it using their app which is so ridiculously bad. So you will follow their instructions and they say that you have to sign your name on the back of the check and put, "for Axos Mobile deposit only." Then true to form with everything using this bank the app would not recognize the front of the check. This has happened to me multiple times. Because you have signed the back of the check to Axos bank you cannot therefore go and put it in another bank without trouble and you may have to have the check reissued. Also know that they can change any of their policies at any time and I believe what I read is that they do not have to inform you. This means that the things that you thought were free are going to cost you. For example I paid for checks through the bank and they made a mistake on the address and it cost me to have it changed and they took no responsibility. You cannot use Zelle or other money transfer apps with this bank. Hard to believe but no one will believe you either if you sign up for this bank. They don't have their own. I believe there are limits on the amount of money that you can transfer out of your account each month and the total amounts that you can transfer are limited. They will hold your deposits for at least 5 days or more. It doesn't matter the amount, they will hold it. You could have $10,000 in your account and want to deposit a check for a thousand and they will still hold your money for 5 days or more. Let's say you're living paycheck to paycheck and you need to write checks or pay people off of your monthly paycheck, they will hold that money. I was signed up for overdraft and had a lot of money in the savings account but not enough money in the checking account to cover a check. Overdraft did not work for me. Ended up with a contempt of court charge and the bank admitted making a mistake but held no responsibility. They just said well we're not sure why that happened but you were supposed to have overdraft. Who cares if they have free overdraft if it does not work. You may never have problems with this bank or you may never realize what problems you could have until you come up with a situation where you need the bank to function as a bank on your behalf. When Axos does not do what they are supposed to do, and I guarantee you that imo they will never do what they were supposed to do, you are going to be hating the decision you ever used this bank. You will have no recourse because most people are just dealing with little amounts of money and this bank doesn't care, and regulators don't care, and the Better Business Bureau is a joke, and you're not going to find some lawyer to take your case that's not going to cost you thousands and thousands of dollars and they are in California or Arkansas or wherever they are and your complaints or problems are going to fall on deaf ears. Scream all you want, no one will care, caveat emptor. Yes, this bank is way too good to be true. Oh and Axos, please don't respond to this as I'm not writing this to you. People here can see through your meaningless responses. Everyone reviewing your company is doing it as a public service and not as a back door to communicate with your company. People writing here are done with you. Telling their truth on the way out. I would feel better giving my money to a Nigerian King or romance scammer before ever giving my money back to Axos. At least you can contact and talk to the scammers. I have read through all of these reviews and I'm sickened. My heart goes out to those damaged by this company. Don't tell me to contact you, I have no use for you. You can't reverse the damage you have done. All these terrible reviews and the bank is still as bad as it ever was. Axos responds quicker to these posts than they do when a customer really needs their bank to respond. Axos' presence here is more hurtful than helpful. Writing responses and telling people to call your bank to discuss the problem is demeaning to customers who already tried and are here dropping your bank and the thousands reading these reviews.
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angela friedl
3 months ago
What a joke!
What a joke. I applied for an auto loan that got sent to Axos. It denied me and said I had "insufficient credit." That's a lie since I've had 24 years of credit! I'm not sure what game they're playing. Strange how some with a decent income and at least 6K equity in my care couldn't refinance. I guess I'm not good enough to get a secured loan but that notorious guy who files BK and doesn't pay his bills (Trump) gets loans from Axos. Explain that. This is a loser bank.
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aiesha
3 months ago
If I could only give zero stars to this…
If I could only give zero stars to this bank, I created an acount with this bank and was allowed to transfer money here and after a few days they restricted my account that they could not verify the ownership of the account where I transferred the money from, despite giving my online statements, they just come up with an excuse not to reactivate my bank account and now my funds are stuck and cant access them, just stay away from this bank
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ron
3 months ago
If i could give them a 0 i would.
If i could give them a 0 i would. Needed to get my vehical loan payment defered do to getting a new job. I refinanced with them last year to lower my interest rate. After spending an hour triing to get Hold of someone who could help me. I kept being told that it was not thier department. Finally spoke to someone and they told me no. They do not have a deferment policy. The best i could do is pay half and another ony next payment due date. After 2weeks i get an email that my full payment is late and it was being sent to collections after i made an agreememt to pay tbe differance and my regular payment. I spent 5 minutes on the phone with my other lender on another vehical loan and they defered it no problem. I deeply regret refinancing with this company. I would never recommend them to anyone. They suck. If you get something in the mail to refinance your loan thru Axos. Do not do it.
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trusted reviews
3 months ago
Axos will be the worst banking mistake of your life.
You are here because you are either looking to see if the hype is for real or you want to see if others have had the same bad experience as you with Axos. I'm here to tell you that the hype is a lie. All the positive reviews have been paid for, and yes, you are not alone and most others have had the same bad experiences as you. I made the mistake of trying this bank because I believed the internet lies. A sucker is born every minute and that was me when I signed up. It was fine depositing money and using ATMs if you can find one to use free. After that it is a nightmare. I will list some of the problems and can assure you I have had more. They have affected me negatively and have caused me so much stress and more than any other retail bank. At least at your neighborhood Retail Bank you can go in and have the satisfaction of having an argument with them in person and getting things worked out. You will never be able to speak to a US based customer service representative with Axos. The company has a policy to only reply by secure mail. How can this be true you are asking? Well for the most part it is. Find out yourself, but I don't recommend this. If you can figure out how to talk to a person it will be someone in the Philippines and they will not be able to assist you with anything, guaranteed. They will promise you a call from a supervisor, but on multiple occasions I have never received a call. They will say a supervisor will call you back in 24 to 48 business hours. I have never had a call back. Axos does banking by secure email means they will not return your message for at least 4 days. I assure you, they rarely reply and when they do it will be nonsensical cut and paste and you will have another 4 day window of frustration. You can't find out the information you need on their website. Everything of interest to you that will cause you problems and expenses is buried somewhere or just not even available for you to see. You can't find a number to call to get your questions answered. Carefully read their agreement, if you can find it on their website, to use their bank. They can cancel you at any time. They don't have to guarantee anything they say. Let's say you use bill pay. There is no guarantee that payment will ever arrive and this happened to me. Nearly all payments I have made with this Bank in the United States have taken over 10 days no matter what their time delivery says. They are going to blame it on the US Mail Service. Once I got a customer service rep but after over an hour I was disconnected. Actually it has happened more than once like this. Days of dealing with this problem I was forced to do a bank transfer. It ended up being costly in time and money. It's fine to read what I say and question what I did wrong with Axos to have these problems. You may be thinking I'm a PITA, until you make the mistake of using Axos and it happens to you. I read these bad reviews before I decided to use Axos. I couldn't believe a business could treat people like that. I figured the reviewers were just a complainers. Boy was I wrong. There are limits to everything with this bank. Even though what's your money, they limit the amount of your money that you can use at any time. I needed to do a bill pay to someone for $100k and they have a limit of 25k. It does not matter the amount I'm describing because if you have an emergency payment for any amount and your bank fails to do what a bank should do, meaning get your money to where you need it to go, then this could hurt you. In my experience it happens alot. So why am I still with the bank. Well it takes some time to unravel all the automatic payments you have tied to one account and the transition to another and to make sure there is enough money in both accounts while you are doing this. I'm moving back to Truist which was SunTrust. In fact I have several banks that I use both in the United States and outside the United States. It's hard to move Banks when you can't communicate with Axos and you have to wait days for a response that never comes. If you travel outside the country and need to use Axos ATM you can't get any info. Even though their cards have modern chips, you still have to message them to let them know where you will be so that your card is not denied. If you have a last minute trip or even a planned trip and they don't get back to you for 4 days or just don't bother to get back to you, you could be outside the country with no way to get money through an atm. This actually happened to me. It's a good thing I had backups. Imagine trying to get information about using their card in an ATM outside the country and they don't get back to you for 4 days or more at a time. Try to get information that makes sense on where you can use an ATM for free within the country and you will see what I mean. They have an ATM finder on their website. The amount of free ATMs are very limited. I ran out of space. Hopefully can add later.
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amber stanfield
3 months ago
Worst banking experience ever
I regret not listening to these reviews and I took a chance with Axos Bank so this is a warning please do not be like me! DO NOT OPEN AN ACCOUNT WITH THIS BANK!! These people and reviews are correct and here for a reason! I did not have a problem with them until I added an external account. I tried to transfer money out and that’s when it started. I kept getting the run around. Well, I never had to contact customer service until my account was suspended. They make it impossible to speak to a representative regarding an account. My Chase account got temporary locked because I linked it to Axos and they needed to do a three-way call with Axos in order to unlock my account. After several attempts Chase finally just unlocked my account because they even said they were not sure what Axos Bank had going on, but it was clear they were not going to cooperate. Axos finally gave me back access and unlocked my account but my debit card was still suspended so there was no way tor me to withdraw my money. It’s not like you can walk in the local bank and withdraw funds. I initiated transfers out of the account they went thru and cleared but somehow Axos decided to reverse the transfers and close my account. When I first started this process of wanting to close my account I had $800 available. When is called today I was told they would be refunding me $348. I asked when/how I would receive it and was told it would take 2 business days. When asked what I was waiting when two business days for The representative could not answer my question. They have not been helpful or cooperative at all. They have lot access to my account so I cannot see my transactions to know where my money went. I refused to stop. I filed a complaint with the BBB, which I read the complaints and none of them have been solved. I am writing reviews on every online resource I can to expose this corrupt bank because I have yet to see them resolve one issue. It’s not even the point of the money. It’s about making a point. What they are doing is not right and needs to be addressed. I will not stop until I get a resolution. I will go to the CEO and COO next and take legal action if necessary. I’m tired of corrupt businesses taking hard working peoples money. This is just a beginning! BEWARE OF THIS BANK!! IF YOU ARE READING THIS REVIEW YOU ARE HERE FOR A REASON… YOU HAVE DOUBT IN YOUR MIND WELL GO WITH YOUR GUT AND NOT AXOS BANK!!!
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djr
4 months ago
AXOS is a deeply dishonest bank that…
AXOS is a deeply dishonest bank that should be investigated by the federal government. My debit card was stolen and money was taken. AXOS came up with dubious explanations for why they would not uphold their federal obligation to refund my money. DO NOT trust your money with AXOS. I have lost thousands of dollars because of this poor excuse for an actual bank. I will be withdrawing my funds immediately.
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beth lee
4 months ago
What to do if Axos rips you off
See my prior review on Oct. 15, trying to get my money back from Axos on a CD that matured in August. A bank representative reached out to me by phone October 17, 2022, and by the end of the day wired the money to my local bank. It may have been the review here that did it - or the registered letters I sent to the CEO of Axos (Gregory Garrabrants) and to the COO (Raymond Matsumoto.) Their corporate address is PO Box 509127, San Diego, Ca. 92150-9727. You can also go online and complain on line to the US Consumer Financial Protection Bureau if you've ever been charged a fee to cash out a CD.
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xgoddess xgoddessiam
4 months ago
Do NOT use Bank.
Do NOT use Bank.. you cannot access online most the time it'll tell you to call customer service they do not answer their phones they say will call you back when your cue comes up have been waiting 4 days for a call back left messages no call back cannot get your money out of the bank but they sure take your money when you transfer it to them you just won't be able to get it back go elsewhere customer service is zero they have none...
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beth lee
4 months ago
They won't give you your money back!!
Don't put money in this bank - they won't give it back! Have been trying to cash out a matured CD since August! They add fees to cash out a CD (which is illegal) and drag their feet on sending the money. It's now mid-October and I'm having to pay my attorney to help get the money. This bank pulls illegal delay tactics on consumers and has terrible customer service.
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dale price
4 months ago
I just want to use my debit card
I’m English, I have family in the UK and from time to time I want to order things online for said family from UK sites. Axos flags all such transactions as fraud and locks my card. I used to back crowdfunded projects on Kickstarter et al. Axos flags those transactions as fraud, card locked. There are a lot of legal, legitimate things I try to do with my Axos card that are flagged as fraud. This week, I accidentally pressed the cancel button during an in-store transaction. Fraud, card locked again, only this time I got no alert from them, and they’re ignoring my messages to reinstate. Recurring card payments will start bouncing, and I’m having to put other items on a credit card. This is just one issue I have with them. They reject all attempts to deposit checks in-app, they’re hard to reach, and the account is extremely low frills. I don’t understand how NerdWallet ranks them so highly. EDIT: despite replying to this review, my card is still suspended and nobody has responded to my messages. I’m opening an account elsewhere.
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superpuppylogan superpuppyloga
4 months ago
Look elsewhere
It's sad this bank has no help for victims if Ian. They aren't willing to help out for a month. I have my truck payment with them and was asking to differ 1 month. Answer no. My other instructions were willing and ready. I will soon be looking to refinance with other instruction. Sad.
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geoff tucker
4 months ago
Awful just awful
Awful just awful. It takes days to get an account set up. The website looks like it's from 1998. You cannot do anything with your online account other than view balances and transactions. I've tried twice now to get a debit card - no luck. You call customer service and you spend 15-20 minutes on hold to get help. Then they are slow as Xmas. Their virtual assistant Evo is worthless. Judging by the positive reviews I see, I think they're using SEO and paid services to combat bad ratings.
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p r
4 months ago
Too bad I can't give them -5 stars
Too bad I can't give them -5 stars. So bad from start to finish. Well, I am trying to close my account but they are no help. They were never any help. So useless. Keep your money under your mattress before you keep any money with Axos.
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karan
4 months ago
I had very bad experience and hence…
I had very bad experience and hence decided to close the account within two weeks. But even for closing the account, the bank is causing lot of troubles and nuisance and it is very annoying. Even any small bank, when asked to cancel the account, they just cancel and send any future interests as a check to the mailing address. But, here the my account has zero balance and it accrued few dollars interest and which has not been yet credited ( as the month is not over), but the customer support representative asked to transfer that to other account. I think she is a moron and asking me to transfer that to another account. How come one can transfer a future interest now? Hey Axos(UFB direct) bank, why are you always annoying customers, even when we want to get out of you? Very pathetic and worst bank and customer relations. Update[09/27/2022]:- Still proving how cheap and literally zero customer care. They said, they are going to charge $10 to send a cheque of $5 (interest accrued) to close my account. Very Very pathetic and cheap. I have opened many banks, no banks in my experience asked for any charge, even they need to send a cheque for few cents. I already said them, I don't need any interest and keep that to improve your customer support (at least provide good customer support to other customers).
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allenb
5 months ago
Think twice before opening an account. Read the other reviews.
Think twice before opening an account with Axos Bank. I attempted to transfer money from Axos to an account at another bank. That account was closed, so that bank returned my funds to Axos, who in turn suspended access to my account due to suspected fraudulent activity. They required me to either provide a voided check from another bank or a photo of me holding my driver's license. I informed them that both methods are prone to fraud and I had already answered their account verification questions, so I would not be submitting either form of verification. I informed them I wanted to close my account and to return my funds. I was told they would forward my request to another department. After 24 hours I received an email from Axos stating that they are terminating our relationship and not to contact them again. However, there was one problem, as there was no mention in their email regarding when I would receive the funds they were holding. If this is the type of business relationship that you want with a banking institution, then good luck. I would advise against it.
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cn
5 months ago
DO NOT USE THIS BANK
DO NOT USE THIS BANK. I would leave zero stars if possible. This bank has antiquated technology and does not follow cybersecurity best practices. I have to download, sign, and re-upload a paper form to send an outgoing wire transfer. This goes into a black hole of the "secure message center," which means zero communication back from them to confirm the wire has been processed. It's also not possible to see what messages/files I submitted, so no ability to verify anything went through. Calling customer service means a 20+ minute call only to be told the form wasn't done correctly!
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josh mcmichael
5 months ago
If I could leave negative Stars I…
If I could leave negative Stars I would!! Axos bank is absolutely horrible and pathetic and they actually get enjoyment out of harming their customers! I notified them immediately once I saw a fraudulent transfer and they have taken almost 3 weeks to tell me that no error has occurred and the whole time has left me locked out of my account with no access to any of my money whatsoever! When I said I want to appeal their decision on my fraud claim they told me sorry there's nothing more they can do.. what do you mean I can't appeal your decision?? I have asked repeatedly over three times to speak with the supervisor or manager and each time I'm told that nobody is available and that they will have somebody call me back within a day or two at most and not once have I received a call from a supervisor or manager!!! This Bank is just as bad as the criminals stealing day to day because when you side with criminals and you don't want to take care of your clients and customers and refund them the money YOU LET get stolen..you are a thief just the same because you were the one that said you would protect my money but if anything you let other people take it and then you try to act like there is nothing wrong quoting "no error has occurred". I will be filing police reports against the bank itself and also to try and protect my identity in the future since axos bank does not protect any of their clients and customers whatsoever!!! DO NOT TRUST AXOS BANK WITH EVEN A PENNY OF YOUR MONEY!!! YOU HAVE BEEN WARNED!!! SHAME ON YOU AXOS, SHAME ON YOU!!!
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suzanne yates
5 months ago
Axos Bank = Terrible service
I will never do business with this company again. I will be so happy when I have my loan paid off. The service sucks. It feels almost impossible to access money from my savings account from them. Limits on how much I can withdraw? Really? Where did I sign up for that? How dare you! Is this legal? So then I request a wire transfer. The money is not there yet. They send a message on my Axos phone app message Box Which says I incorrect routing number. Why not call me or send me an email? And… my routing number is correct! I am beginning to feel like it was a big mistake to trust Axos with my savings. The service has been terrible since the beginning of my relationship with them all the way around.
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karan
5 months ago
Worst customer support
Worst customer support. They have no idea of their own products. Not even the difference between interest and APY rates. All the emails are responded by someone in India the next day or few days later and very often you won’t get any response for your emails. You need to write back and forth to get the response. Very very annoying. You need to wait on average around 15 mins on normal day to talk to an agent. If you ask for supervisor, she will just want tocut the call and asked me to call again (seriously!!! Who wants to wait another 15 - 20 mins to wait for someone to talk and waste another 10 - 20 mins to explain the context) Poor support and worst experience. I had very annoying and worst customer experience with a customer named Victoria. I have to say everything twice or thrice to her. The system asks to enter the dob, ssn and zip code, but I have to say that again to the agent. Ridiculous!!! What a wonderful, time saving system it is!!!! Response to Axos(UFB direct) customer support:- I have already asked to close the account. I have some incoming pending funds, once that is settled and I have moved that out of UFB (irrespective of 2.61% APY. To me smooth hassle less transactions (as these banks don't have any physical locations, all online services should be smooth enough) are more important than whooping high interest rate. Same thing with other bank like Varo (worst customer experience)). Improve your app also, very very slow loading time (especially login experience) and sometimes inconsistent data rendering. I want to close out the account and get out of Axos(UFB direct) family ASAP.
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jiang fangduo
5 months ago
he worst bank in the world
he worst bank in the world, they will lure you to open their account and when you submit the information and documents, they will say that the back office prompts that they cannot open the account. They just collect your personal information. I just brought this issue to the CFPB's attention, and now axos is retaliating against me by not opening an account, even though the personal information and documents I provided were complete and correct!
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roy eastham
5 months ago
If zero could be done I would…bank has…
If zero could be done I would…bank has said repeatedly not receiving request for direct deposit when Social Security tells me that my deposit has occurred! Why would a bank take off with SSDI when they have billions in assets?
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jiang fangduo
5 months ago
axos is the worst bank
he worst bank in the world, they will lure you to open their account and when you submit the information and documents, they will say that the back office prompts that they cannot open the account. They just collect your personal information. I just brought this issue to the CFPB's attention, and now axos is retaliating against me by not opening an account, even though the personal information and documents I provided were complete and correct!
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harry
5 months ago
Toxic banking at its best
By far the worst bank experience I have ever had in over 30 years in banking. Complete and utter fraud comes to mind. Customer service is less than zero. Axos Bank's business model is to get your money and make it as hard as possible to get it back. Business account is downright toxic. Force a change of password 4x per year and over 6 security questions to simply wire a client.
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steven wilson
5 months ago
Will file FTC complaint against Axos
I was hoodwinked into opening a business checking account, due to the $200 welcome offer. Thank goodness I didn’t deposit the full $2500 required as an average daily balance to receive those funds. Because now, after the approval of an application process that took 2 weeks (and the collection of a LOT of sensitive personal and financial information), I find that that there is NO way to withdraw the funds I did deposit. Okay, did you catch that? The online platform has ZERO options to make transactions of any kind, either incoming or outgoing. The mobile app has ONLY deposit options. I was never given any option to receive a debit card. And when I linked the bank to Cash app in order to access the funds, the outgoing payment is “declined by bank.” I called two service phone numbers, and was cut off FOUR times. Let’s backtrack: it’s an ONLINE bank with absolutely NO WAY to conduct transactions ONLINE. This “bank” is a complete fraud. It’s FDIC insured? That’s horrifying. I will be filing a complaint with the FTC, BBB, and any other government consumer protection agency I can possibly find.
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michael zarnitsa
5 months ago
Customer service nonexistent
Customer service nonexistent. Reaching by phone is next to impossible. Make sure to ask one question at a time in internal chat. No empathy from employees. Software is awful too. The site has been designed in 2000s and never updated, only some look and feel but not functionality. Really really clunky
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jiang fangduo
5 months ago
The most garbage bank
The worst bank in the world, they will lure you to open their account and when you submit the information and documents, they will say that the back office prompts that they cannot open the account. They just collect your personal information. I just brought this issue to the CFPB's attention, and now axos is retaliating against me by not opening an account, even though the personal information and documents I provided were complete and correct!
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prabawa/susilowati
6 months ago
The worst bank in the world
The worst bank in the world, the site is always broken, the customer service are very lazy, give wrong information illogical answer. Christian Vazquez is a LIAR, he said the 2500 bucks will arrive noon today , August 4, but never arrived at discover bank. Christina from axos clearing is extremely stupid , she told me to transfer out from my recipient discover bank, which is illogical. Very bad site, very unprofessional staff, stay away from this bank. I cried and beg for a week just asking axos to transfer 2500 back to my discover bank. Axos bank needs to be CLOSED forever
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csmith
7 months ago
My mother set up a new checking account…
My mother set up a new checking account with Axos with a monthly check that she receives. She was able to set up the account online and make a 2,700.00 mobile check deposit to fund the account. Everything seemed fine she said until she was sent an email a few days later demanding additional ID verification, and documents proving her address. Astounded, because she had already been "approved" for the account and made the mobile deposit already, she still send the required ID verification to them. She sent the "selfie holding ID" and a bill with her name and address on it through her online banking account messaging as requested. They acknowledged receipt of the verification documents, then "crickets". Her account has been locked/restricted for over a month with the money from the check sitting in the account, and she still cannot access the funds (also her debit card is "suspended"). Then, just a week ago she received an email to physically mail the check she mobile deposited to the branch because they "cannot process the check manually". This is the very reason she was trying to set up a new back account, to be able to do a mobile check deposit if she needed to. I don't know what the problem is, it feels like she is being treated like a criminal for some reason. The end result is that my mother has been financially strapped due to the holding of her own money by this bank. I don't know what this banks issue is but be warned if you cannot access the branch physically then you may be in for the same situation. Normally the very same checks process right through her other bank, so I guess we will stick with that account going forward. Very disappointing and unnerving, especially for an elderly woman to have to go through. She called the issuer of the check and it has been paid out, so essentially they have the money but will not let her have access to it, very sad.
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russellupsomgrubb
7 months ago
They tell you that they pay a balance…
They tell you that they pay a balance of 0.61% on savings. However when you read the fine print, they only pay 0.61 per cent on balances is up to $24,999. Once you go over that amount, your interest rate reverts to 0.25% on your entire balance. As the Fed raises rates other banks are already up to anywhere from 1% to 1.58%. There are much better places to stash your cash. Usually banks take the cash from depositors and invest it in mortgages, stocks, bonds, etc., anything stable that provides a higher return than they pay out. Well, if they are only going to pay 0.61% on balances up to $24,999 and then if you go over that amount the interest rate reverts to 0.25% on your entire balance, what's the point of putting more than $24,999 in a savings account? What a stupid business decision on their part since 0.61% is quite low right now.
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jonathan briggs
8 months ago
real real trash no other words
real real trash no other words
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stacey jennings
9 months ago
$14,000 MISSING
They took the money put my fathers account who had written checks to me - they then said the mobile deposit wasn’t accepted and to mail in physical checks … I did and then I got a message they were closing my account. No ability to speak to anyone. They kept saying “we can chose to end the banking relationship at any time” - they mailed the checks back to me but still have not credited it back to my fathers account. $14,000!!!!!! All they told me when I asked about it was “your money is safe”. 5 months later still no $14,000 Run as fast as you can from these clowns
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alexander red
10 months ago
Terrible Customer Service
Worst customer service ever! I will be changing banks ASAP. What other bank takes 5-7 business days to process a deposited check that is from another bank, one of the largest in the world? Mobile deposit takes longer? Okay, great, that's the only option to deposit a check. After going back and forth for a week via email I'm finally told I can request early release of funds and it can be processed within 24 hours. Why didn't anyone bother to tell me this when it would have made a difference? And no other bank ever has flat out refused to honor the name I actually use (which is part of my legal name) and put it on my debit card.
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stewart king
10 months ago
Terrible online bank
Terrible online bank. Blocked my debit card without notifying me, every request or transaction requires you to submit a ‘secure message’ which takes days to be responded to, absolutely zero personal touch. Left listening to hold music for well over an hour. Will be closing out my account asap.
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ned
a year ago
Awful customer support.
Awful customer support. They won't accept my US passport as identification.
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nicole k
2 months ago
High yeild savings
*edit - they've failed to make the high-yield savings account competitive. I've pulled 90% of my money out and will most likely close my account. Look. It's a mobile bank with no place to talk to bankers in person. It's a little annoying to not be able to deposit cash but that rarely ever happens to me. I've been with Axos for a little under a year with zero problems. All my information is processed correctly with easy-to-navigate online platforms. Also, their high yield savings is the reason I have an account with them.
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zeek
a year ago
You used to be great
You used to be great, everything went downhill after Axos Invest and Axos Bank combined(Feb. 2021) For about a year I tried to get an issue resolved with my brokerage account, transactions wouldnt complete, I still have pending transactions from a year ago, although my brokerage account is closed. I was advised to closed the account so I could open a new one. After closing the account, which it seems i can still make changes too...yeah doesnt make sense...I am now unable to open a new brokerage account I previously wrote a great review about how much I like banking with Axos Bank and Axos Invest as separate entities back in 2019, but I can't say that in the least. As many have mentioned customer service was abysmal as the misinformation received was concerning regarding my accounts. I thought I'd finally found a bank/brokerage that would suite all my needs, but this past year dealing with them, if someone actually responded was beyond ridiculous. There was one person if i was lucky my ticket got assigned too was Melissa. How is tech support still trying to resolve an issue over a year ago w/ the brokerage accounts is beyond me, but as of this writing 1/25/2022 12:59pm Eastern...I am still unable to open a new brokerage account. They apparently also dont seem to have a way to setup all new credentials.
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jordan v
a year ago
Horrible bank
Horrible bank, tried to use for business banking. They couldn't even send me statements for tax filing. Don't risk your time with these boneheads!
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jen catz
a year ago
Bait and switch
Bait and switch. I immediately asked for my direct deposit to be sent here to make to 60 day bonus offer. My first deposit will be 3 days after the 60 day limit. I now scheduled some funds for the axos account so it isn't closed before the first direct deposit. But you can bet I will be spending new years days looking for a new bank.
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kaisia james
a year ago
Horrible bank
Horrible bank. Just left a review and it was deleted? Stat away from these money holding thieves. Release my funds and stop giving people reasons to call over and over and over wasting our precious time and not getting resolution. Provided better service and give better answers to why your are withholding our money.
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mike salley
a year ago
Mobile Banking at its Worst
Terrible service. Online mobile deposit is useless. It never works. They hold your funds for days. Trust me. Stay away. You WILL eventually regret doing business with them.
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hans frederik brobjerg
a year ago
Discriminate against people with no SSN/ITIN
The bank discriminates against people with no SSN/ITIN. I think that should be prohibited by law. It's a nasty kind of discrimination.
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alex williams
2 years ago
Guess They Forgot That I Applied For A Loan
We were pre-qualified for a personal loan by this bank (through Lending Tree). Someone called to tell me that they could not process applications with two applicants (myself and my wife) but they could send through the application to their underwriters with my name only. That was almost a month ago and I have heard nothing since. We needed the loan within two weeks and that was what we indicated on the Lending Tree application. Fortunately for us, we didn't need them and I have learned to never ever do business with this bank again. We wound up using our own money for the purchase for which we wanted the loan. Crazy thing is, our credit record is excellent, cars are all paid for, house will be paid for in a few months, we pay all our bills, and income is good. Just hate I wasted my time with, what is in my personal opinion, a sorry excuse for a bank. NEVER AGAIN!!!!!!
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kendra wells
2 years ago
HORRIBLE BANK AND BAD CUSTOMER SERVICE!
I applied for a unsecured personal loan on 5-15-2021 online and received a missed called from the personal loan department. I called the number back he left on my voicemail and ask him what credit bureau did they do a hard pull from? He told me that they pulled all 3 credit bureaus which couldn’t be correct, because all lenders have a 1 main credit bureau they pull from. He told me that they do a soft pull through Experian and a hard pull from all 3 credit bureaus. I told him that is impossible, because all personal loan companies just have 1 credit bureau they pull from. He started raising his voice being rude, and became very combative. He told me that he never heard of a company pulling 1 credit bureau doing a hard pull, and started yelling in the phone. I told him that I didn’t like his attitude behind me just inquiring about my credit. He hung up the phone in my face, and when I called the number back it kept going to voicemail. Then I tried to log onto my account online, and all of a sudden NOW I AM LOCKED OUT OF MY ONLINE ACCT. He locked me out of my online account, and probably cancelled the loan application! Lol I have never in my life experienced such rude, and condensing employees at a company like this ever before! This is literally insane for a employee to have such horrible customer service, not be educated on giving a customer the correct information regarding their credit, and hanging up in my face in totally unacceptable. At first I didn’t even think this was a legitimate company, because I didn’t find any reviews online up until now. I wouldn’t dare want to do business with a company that treat customers in such a manner. Now I see what all of the reviews are saying are true about the customer service, and all of the issues with the online portal. So when a employee mistreats you, and talk crazy to you they will disable your online account making it difficult for you to log in. My online account was working just fine until THE PERSONAL LOAN DEPT hung up in my face. Now all of a sudden I have no access to my online account and I need to call customer service. STAY AWAY FROM THIS COMPANY AT ALL COST BECAUSE THEY ARE THE WORSE!
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gerald sykes
2 years ago
WARNING
WARNING! DO NOT USE THIS BANK! Service is the worst ever and they will do anything to avoid return your money!!
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doug schwind
2 years ago
Terrible bank
Terrible bank. Don't put real money in. If you want to try, start with small amounts and have a backup bank to rely on when you realize how bad they are. 0 stars
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chris fointno
2 years ago
Horrible experience
Horrible experience. When you need their customer service you will be disappointed in their response. I have been the victim of fraud and disputing with them has been a nightmare. I would highly recommend any and everyone stay away from this bank.
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frank boyer
2 years ago
Worst bank account EVER!!
Worst bank account EVER!!! They will constantly freeze your debit card for "fraud alerts". Avoid this "bank" like the plague. I personally had my card frozen 3-5 times a week over the last 6 months for simple online purchases (adidas/paypal/etc) and gas station purchases (Just trying to pump gas WT F!). I already pulled all of my money out of Axos and went with my local credit union. It has been a month since the move, and I have not had any problems since with debit card transactions since. If you are OK calling Axos 3-5 times a week to verify your purchases go with them, if not, go somewhere else and do yourself a favor. I am personally not ok calling them multiple times a week to get permission to spend MY MONEY!
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adria d. robinson
2 years ago
If I could this bank a negative 3,000
If I could this bank a negative 3,000. I would. I setup an account with the, based on the review fro, Nerdwallet, what was I thinking!!! I pit a deposit in the account to purchase a phone with Apple. My debit card declined the very first time I used it! I called customer service and spoke with 3 different people. The 3rd person said that Apple does not accept their cards, so I made the order with Apple Pay. Later on in the day I went to make another purchase and my card declined again! I call them again and now I’m told my account is restricted. Now I’m pissed. Then he proceeds to tell me that I can’t speak with the dept that restricted the account and they will, contact me. They don’t haves time frame on how long my account will be in review! I asked to speak with a supervisor. They said I can’t talk to one. A supervisor will have to call me in a couple days! Unbelievable! As soon as my money is unrestricted I, going to move my money to another bank and close this account! DO NOT BANK HERE!
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james foster
2 years ago
Ruined a great UI and replaced it with slow clunky ui and rude/slow customer service and transaction times.
I was a wise banyan user. After it was acquired by axos they ruined the great user interface, cancelled the app, merged it with their online banking which didn’t allow the functionality of the app, and quadrupled their transaction times. Their customer service was rude and annoyed to have to talk to me about what they messed up and took months to transfer, vs the normal 3-5 days.
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christa speer
2 years ago
If I could give a negative star i would…
If I could give a negative star i would this is hands down the worst banking experience I've every had and they have cost me several dollars due to there bs and unreasonable and unreliable banking I regret the day I opened a bank account with them
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christopher beaudoin
2 years ago
Starting off I am partial to online banks.
Starting off I am partial to online banks and prefer them to brick and mortar. I was originally a customer of Simple Online Bank and while they had great customer service they were limited in what they offered. I found Axos and I very much like the different accounts they offered. I have been with them now for 6 months have been very happy with my experience with them. I will say the only complaint I do have is there check cashing, they tend to hold funds longer compared to other accounts I have had. I have had several friends switch to Axos and they all have been very happy.
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mike gray
2 years ago
Extremely difficult to work with
Extremely difficult to work with. They claim to be an "online bank" but everything requires you to call in, so I think that makes them a "phone-in bank". The person who helped when I called in was condescending and seemed to be actively trying to make my situation more difficult. Closed account, went to a real bank.
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alexia smith
2 years ago
horrible…
do not use this bank they are horrible people, will hold onto your funds without warning, and close your account when they feel like it with no explanation.
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krista wright
2 years ago
If you like having access to your money stay away!
Ok, first of all, I'd have to say that there is one shining gem in this company, the man who helped me sign up, Mr. McKenzie. He's awesome. However, ever since I got this bank account 8 months ago, I have NEVER been able to actually access it or use it without an issue! The debit card gets denied ALL THE TIME - Amazon, the CRM software I use, my business cell - denied, denied denied. Heaven forbid you travel internationally for work, you'll immediately get a Gladiator flag and get locked out of your account. Even when I warn them in advance - no dice. Think you can use a VPN? Think again! The site will say that it doesn't recognize the login and ask to CALL you - not even text! If you can't access your US phone, you're sh!t out of luck. Bottom line, if you plan to ever use the debit card or travel internationally for work, this bank is not for you.
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nate
3 years ago
Last close to 4000 with this bank they…
Last close to 4000 with this bank they rip me off horrible customer service very rude and uncooperative irresponsible they don’t see you as a human being but only as a $and I don’t care about you very rude. Zero customer service
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gary
3 years ago
BEWARE OF UFB DIRECT OF AXOS BANK!
BEWARE OF UFB DIRECT (Online version of AXOS BANK)! If I could rate them with a negative 5 I would do it but one star will have to do. On 05/27 I opened a money market account because the bank touted the best money market rate in the country. Before making a deposit, I called a banker about the history of maintaining rates. She stated rate changes were infrequent so I decided to move ahead and wired my money. During June the money market rate dropped twice to nearly half the original rate, no longer competitive. On 06/29 I decided to move my money. I spent time researching before the transfer and learned the policy regarding the bank and lowering the amount in the account. “According to UFB Direct's Premium Money Market page, there is a $10 monthly maintenance fee if the daily average balance drops below $5k.” So this means that if my balance fell below $5k, they would charge me $10, that’s it. I called the bank to see if the rate could be improved considering my large deposit, Angela a customer service rep said she could do nothing about it. That made my decision for me so I planned to transfer my money to another bank with a higher interest rate. I asked for options to transfer my money. Angela transferred me to Derek from the wiring dept who said wiring was the best way. Neither Angela nor Derek mentioned moving my money before month end would affect my interest. It was the 29th, 2 days before the end of the month. I had a sizeable account and the interest accrued for the first 29 days was over $500. Using the online policy reference I had researched (i.e. the worst that could happen is they would deduct $10 from my account for going below the $5k minimum). I submitted the wire request. I got a call later in the morning of 6/29 from a male rep asking why I was moving my money, I explained the rate issue. He then approved the wire again with no mention about timing and how it might affect the interest accrued. On 07/01/20 I woke up to see if the interest was deposited but the accrued interest was zeroed out. I called the bank spoke with Mike who talked with his supervisor, who then told me it was a computer error that the interest would be added in 1 to 2 hours. After two hours, nothing got deposited so I got online with the bank and started a chat session with John C. who after speaking with his supervisor now said since I transferred out my money, the interest was defaulted, the exact opposite from Mike just two hours earlier. Also I had researched prior that there was only a fee for going below $5k. I did not close my account which is still open today. Obviously I would have left the money in my account for 2 days longer had anyone told me it needed to stay until month end (which was not mentioned in the policy I already mentioned). Before stopping my chat session, I asked John C. to have someone in management contact me. It has been two days and still no one has followed up. Bottom line, the bank representatives were unethical, misrepresenting bank policy. Not one of the many people I consulted with before the wire transfer provided any information about a need to keep the money in for the full month. I have business with many banks and I don't know of another bank that won't pay you interest due proportionately when you transfer the money to another bank. It is obvious they were manipulating the situation to avoid paying my interest. I have a very large network of business professionals and business owners in the U.S. whom represent more than 3 million businesses that I will be sharing this experience with. I will recommend that none of them bank with Axos or any of their divisions such as ufb Direct and to move their accounts if they are banking with Axos. A deceptive and completely unethical practice. I will pursue this until they return the earned interest. I have also submitted complaints to both the BBB better business bureau complaint and to the Consumer Finance Protection Bureau. No one has yet to contact me from the bank. PUT YOUR MONEY WITH ANOTHER BANK THAT IS TRUSTWORTHY, NOT AXOS BANK!
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jr
4 years ago
I signed up about a week and a half…
I signed up about a week and a half ago. I had to take a photo of myself and my driver's license. It was a bit much but security is good, right? Today Axos closed my account. Why? Simply because I tried to add my new debit card to Google Pay. I understand this is their policy (which, of course I breezed through because I thought it was like every other bank I have had including USAA). But I feel it is a ridiculous policy. I was looking forward to banking with Axos but now I feel like a criminal. I feel that when it comes to security I should have choices on what and how much. I should have known it was going to go south when I couldn't activate my debit card online. I have never been treated like this before. I wouldn't recommend this bank to anyone I know.
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shawn s
4 years ago
unacceptable experience
unacceptable experience, took over three weeks for them to ask for all of the nessesary information all for them to tell me no.. with no real reason as to why... i have several people i work with who uses this bank in the same business... no communication for the bank..... pls dont wasre your time.