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Novo Review
Run your business from the palm of your hand
Reviews 1,841
Novo Boost
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Novo Boost
Novo Boost
Great
Reviews 1,841
Michael Graw
Nov. 15, 2022
1 min read
Michael Graw
Novo Boost summary
Novo offers checking accounts for small businesses, freelancers, and entrepreneurs. There are no monthly account fees or balance requirements, no ATM fees, and no fees for incoming wires. Novo integrates with a variety of business software tools. You can also make international payments using an integration with Transferwise, or pay for everyday purchases with the Novo debit card.
Pros
  • No monthly account fees
  • Quickbooks and Xero integrations
  • International payments with Transferwise
Cons
  • 0% interest on funds
  • Limited support hours

Novo Boost at a glance

4.2
Editorial score

Fees?

No fees at all
5.0

Security

FDIC insured and SSL/AES encrypted account
4.0

Customer service

Limited customer service
2.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities
5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
5.0

Advantages Over Traditional Banks

One of the biggest advantages Novo offers is that you don’t need to meet specific balance requirements to avoid paying a monthly account fee. In fact, after you meet the $50 minimum deposit required to open an account, there’s no minimum balance at all with Novo. In addition, Novo does away with traditional wire transfer fees and ATM fees. Novo also integrates with Transferwise to make paying international employees or vendors simple.

Cutting-Edge Banking Services

Novo has modern banking features. To start, you can manage your entire account from the mobile app, which enables seamless payments and check scanning. The app also gives you access to customer support via live chat at any time. Novo also integrates with the software that most businesses use, including Stripe, Quickbooks, Shopify, Slack, and Xero. The Novo debit card offers zero foreign transaction fees, compatibility with Google Pay and Apple Pay, and mobile alerts.

Traditional Banking Services

Novo is a fintech, not a bank. Banking services provided by Middlesex Federal Savings F.A.; Member FDIC. Novo doesn’t offer many traditional banking services and doesn’t have physical branches. That said, you can use any bank’s ATMs anywhere in the world and Novo will refund the ATM fees.

Interest Rates and Fees

You can open a Novo business checking account with a $50 minimum deposit. Once your account is open, there is no minimum balance you need to maintain and no monthly account fee. The only fee Novo charges is a $27 fee if you overdraw your account. All other transactions, including wire transfers and check payments, are free. 

Novo’s checking account does not offer interest.


Novo Checking Account
Account Fee
$0
Overdraft Fee
$27
ATM Fee
$0


Customer Service

Novo offers customer service by email or live chat from 9:00 AM to 6:00 PM ET, Monday to Friday. If you’re a current customer, you can also call the number on the back of your debit card. Novo’s website has a helpful FAQs section where you can find more information about the application process and what to do if you have issues with your account.

Mobile App

The Novo mobile app for iOS and Android is designed to be the primary access point for your checking account. You can monitor your balance, make payments to employees and vendors, and scan checks for deposit. You can also link your Novo debit card to use Apple Pay or Google Pay. If you need help, you can reach customer support by live chat from within the app.

Novo’s integrations with Transferwise, Slack, Stripe, Quickbooks, Xero, and Shopify also work on the mobile apps for these platforms.

Security

Novo requires that you verify your identity when first opening an account, and uses SSL encryption during the online application process to protect your personal information. Once your account is open, you can set up SMS alerts to be notified anytime a transaction is made using your Novo debit card. One downside to Novo’s security is that the company does not support two-factor authentication at this time. Novo is also backed by the FDIC, which insures your account for up to $250,000 if Novo were to go out of business.

Summary

Novo offers checking accounts built for the modern small business. The account is free to open and eliminates many of the fees charged by traditional banks. In fact, the only fee at Novo is an overdraft charge. Another nice thing about Novo is that you can integrate your checking account with a variety of business software platforms to more easily manage your entire business. Novo’s mobile app supports SMS alerts for transactions, Apple Pay, Google Pay, mobile check deposits, and mobile payments.

Methodology

This review was created using information from Novo’s website and a chat with Novo’s customer support.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Novo Boost
Great
Reviews 1,841
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Excellent
66%
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mohammad yousaf
5 days ago
yousaf sajid
yousaf sajid
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robert hutchinson
2 days ago
Impossible to contact you
Impossible to contact you
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joshua miller
7 days ago
This bank behaves in a criminal fashion…
This bank behaves in a criminal fashion and I'm amazing it's still in business. I will be doing whatever necessary to report it to the proper authorities to shut it down. The issue is simple, you can easily deposit money but they make it impossible to pull money out. They advertise free domestic wires. Well, what they don't tell you, at least no place easily found on landing pages or main website page is that you cannot wire money out and they place a tiny cap on what can be transferred out. You don't even have the option of writing a large check. Insane and criminal. I have asked to shut down my account, I'll see how long it takes to get my money back. Horrible mistake signing up with this company.
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ian harold
8 days ago
Bank that stealsDisgusting service for offshore clients…
Disgusting service for offshore clients who had money stolen by Esoirito. We are told to go to a local branch but we don't have one anymore.
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customer
9 days ago
Novo offered me no support
Novo offered me no support, brief communications then ended the conversation. I asked several times for a manager or a supervisor, they would not bring anyone in. I needed information on why my paychecks in their opinion were irregular so I could have they problem corrected. The payroll department could not make any changes because Novo would not say. Novo wasted a lot of my time and caused me to go through a lot of extra steps and in the end, would not reply so I went to a real bank.
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gustavo bakit
9 days ago
If you can avoid using Novo the better for you…
I know that behind organisations like Novo there are many people with a genuine desire to do things well and stand out. Unfortunately, all those efforts to try to propose a modern, viable banking alternative for nascent organisations is completely lost in terrible customer service like very few others. This is totally unacceptable in an organisation on which a company's revenues and finances must rest. The integration they have with Plaid is flawed (this kind of technical glitch can happen) - what CANNOT happen is offering customers a response to their requests exclusively through a chat on the mobile app. Nor can it happen that there are no means of contact through the web version of the institution. Messages are responded to with utter disregard, many hours, or days later. I am truly disappointed that I took the time to open this account, and I am even more disappointed that I spent additional time trying to resolve the problems I had there, without any diligence from their side in resolving them. For anyone looking for a modern banking alternative, I highly recommend Wise. Unfortunately, it does not offer the possibility to carry out payouts quickly, but it is an organisation that works, and I have been able to verify this in different countries around the world where I operate.
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terry armenta
9 days ago
I wouldn't recommend them. No customer service!!
I wouldn't recommend them. There's no easy way to deposit funds. I was overdrawn $20 and repeatedly asked them, (when I could reach them by email, as they have absolutely no means of speaking with anybody) if I could give them my other debit card to cover it, or mail a check to cover it. They did not. They closed my account, and I have commissions still going to that account because my company has hundreds of independent contractors, and don't know who the refunds belong too. Novo refused to give me any assistance with what they sent back to my company, so I may never see these funds because they can't tell me what was sent back. Absolutely no customer service. No way to add funds via an ATM. Terrible!!!
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anthony tranchida
11 days ago
Amazing how something free can be that…
Amazing how something free can be that good
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missil
13 days ago
Very bad
Very bad! I feel robbed! I opened the account based on the false reviews and now they have my money but when I try to use the card it is always declined! NO SYPPORT nobody answers phone or email and then you're out of a ton of money. I tried taking the money from ATMs but no luck either, this is ABSURD how can this be legal i the USA? I am sure they are breaking some laws! DO NOT OPEN AN ACCOUNT run away
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ryan melton
14 days ago
Do not use this f****ng bank Noone…
Do not use this f****ng bank Noone fuc*ing helps you they steal your fuc*ing money this is day 5 no response over $3000$ gone
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ed
16 days ago
A frustrating experience
A frustrating experience. I chose this business banking option b/c it looked like the best fit for an online business with great app integrations. But there are too many issues with basic functions so who cares if there will be app integrations when i finally get to it: 1) couldn't log in for an entire day 2) micro deposits to link to external accounts (bank and paypal) isn't working. Should be same day but advised it could take upto 3 business days max. It's been 6 business days and nothing. 3) reached out to Support and they advised the same message of it should be 3 days, if not check the account info was entered correctly with external bank. Both are correct and still no response. 4) reached out via email but you cannot see the response via email or on the Novo app from your computer. You have to log in via your phone. Why? If you are a fintech company that specializes in digital communitcation, shouldn't this be effortless? And when you do try the 2-factor authentication doesn't work, at one time it is via phone number and another via email. You just keep entering the info again and again to receive the same copy and paste message. If like me, you tried to use an online banking solution to make it easier for you and avoid fees, this is a big time suck. Brick and mortar banks like Capital One and Chase have much better digital communication. Unfortunately it does look like i'll just have to suck it up and move to a brick and mortar bank and deal with mainitaining a min balance or fees
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james jefferson jr ahmad
19 days ago
Here is the customer support number for…
Here is the customer support number for Novo. +1-844-260-6800. Don’t be surprised to get someone on the phone with dogs barking and babies crying in the background while they are cooking breakfast, lunch, or dinner. These people are very unprofessional and will pretend to be interested in helping you. I had no luck, but at least I was able to speak with an actual person. Maybe you’ll have better luck.
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tom edwards
22 days ago
Venmo, Zelle, etc. are very unreliable with Novo
I really wanted to love Novo, but there are a few things that have ended up being deal-breakers for me. One is that you can't connect it to Zelle. Another is that the connection to Venmo constantly has issues, as other here have mentioned. (It will decline transactions even if you have plenty of money in your account.) But the most important flaw is that support takes forever to reply to you when you have an issue. I'm running a business here, and have already had one issue where a contractor needed payment and I couldn't process it because of a silly limit in Novo's interface. It took almost a week for them to respond to me, by which time I had to resort to some clever juggling which will be a pain in the neck at tax time. There are some great positives to Novo: integrations with Shopify and Stripe, for example. But for me they don't outweigh the negatives any longer.
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ayo ojeshina
22 days ago
Too many issues and no support
There have been too many issues. I had difficulties paying people from this app even though the money was available. I was able to pay the first 2 people but by the 3rd and 4th person I was being declined with no explanation. I tried contacting support and that was a dead end. Absolutely no phone support and non-helpful email support is available. Yesterday I tried logging into the account via web and app for tax purposes. Both failed. Maybe the app was down but there was no communication from the company explaining what was going on. I already knew from my prior experience not to even bother trying to contact support. I am switching to a different company. My suggestion to anyone reading this review, do not use NOVO. Thank me later.
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andrew z
23 days ago
2 Factor Authentication broken
Instead of relying on a proper 2 Factor Authentication workflow based on a code generation app like Google Authenticator or Duo Security, they have a poorly implemented system based on SMS. So it takes about 10 minutes to login, because it sends a code to the phone, then kicks you out anyway from the website, then sends you a code via email, it pretends to log you in and then kicks you out again. You understand...painful. And this is a "high technology bank"!
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kara myers
23 days ago
Good if you don't need a debit card or customer service
I initially really loved Novo. In fact, I opened a second account with them for my second company. Unfortunately, my debit card expired and I still had not received my card. I contacted them and was assured my card would be sent. It never was. The next thing I see (a month after the card had expired) was a notice that a new card was sent to an address not even on my account. I immediately contacted them again. All they could offer was to send a new card "express mail" and that it would require a signature. But then said they could not give any tracking information so if I wasn't available for signature, it would get returned. They couldn't tell me the date it would ship or when it would arrive. Just that I needed to be there for signature if I was getting it shipped express. The only other option was "standard delivery" which they said could take up to 20 business days to be shipped. It is now 2 months since my card expired and I still do not have one. I've been told it's going to ship multiple times, but each time it does not and they tell me it was "due to unforeseen circumstances". I honestly am unsure if I'll ever get a debit card again at this point because they just don't ever ship it. I plan to close the accounts and switch to another bank.
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r d
23 days ago
Terrible bank
Continual time out, something went wrong error messages when I try to log in. Even a database is shutting down error message! Customer service is terible. I am closing this account as sonn as I am able
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mkemp
23 days ago
Very unsettling
Very unsettling. I've had a few connectivity issues between my accounting software and Novo Bank, but now I am unable to link the account or even log into the site (mobile or web). Support access is limited to email. There was no notice sent regarding account login/functionality issues, but according to my software this has been at least a 12hr issue. I require access to my account at this time for tax prep and invoicing. I can't even see a balance. If this is the future...
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ross
23 days ago
Nothing but CONSTANT technical problems…
Nothing but CONSTANT technical problems with this bank (PAIRED with absolutely no support). Hours and hours and hours trying to do the most simple things (logging in, making transfers, downloading statements.....ya know....THE THINGS THAT THE PRODUCT IS SUPPOSED TO INHERENTLY DO)......Truly awful. Out of the dozens of financial accounts I use and have used over the years between my personal and professional lives, novo is the worst.
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melvin
24 days ago
I recently tried out Novo and have been…
I recently tried out Novo and have been very disappointed with the experience. The app is slow and outdated, and it often crashes or freezes when I try to use it. The features are also quite limited; it's hard to do anything more than check my balance and pay bills.
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rocky douglas
a month ago
I’ve only had terrible experiences…
I’ve only had terrible experiences with this implant since I opened an account with them. Save your time and go to a company with actual customer service, or at least one whose software works well enough that you don’t need to go to customer service so often. They were no help when I had dozens of weird transactions on my card, I get a foreign transaction fee through PayPal with them often, and THEY REJECTED A PERFECTLY GOOD CHECK of mine after I had already endorsed it for deposit at NOVO—and would only tell me sorry, go get another check and try again when I told them their software made a mistake? I’ve deposited dozens of mobile checks with other banks before and never had an issue. I’m taking my checks and my money elsewhere.
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customer in california
a month ago
Absolutely NO support - see their web site for yourself and try to find support number
Run away! I thought the integrations with Novo were great, but like the other reviews, there is NO customer support. I was trying to transfer money into my account in order to keep it current and was having problems, then my account was closed despite multiple emails to their support group that went unanswered. Never answered. I tried to call the support number which is only on the back of your debit card, and entered my account number, then was told to send an email to support. I tried again to call and entered my debit card number, and same thing - they told me to send an email. I am now worried they are sending my account to collections when I have been with them for years. I will take them to court if they try to report my account for any reason. I am so upset with this company. I am surprised there is no class action against them.
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nik r.
a month ago
Good but not great for every business
I really want to like novo bank. They have a lot of feature that I can see being very useful. The only issue that is making it impossible for me to use them is that I can’t make debit purchases over $5k. Also they only allow one physical debit card per account, which also makes them impossible for me to use. I think I would still recommend if those caveats don’t hinder your business.
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tyler herron
a month ago
Business Banking BUST!
Calling Novo a business bank is like calling a Camry a Lamborghini - a flat out overstatement! Not only is Novo unprepared to provide any level of timely customer service (only making chat support available via their mobile app - not a single phone number available), but the platform takes 2x longer than any other bank I've done business with to process transactions. Furthermore, they falsely advertise their perks and don't stand by what they promise on sales calls. Every payment I try to make gets denied; they limit you to $5,000 in payments per day; they force you to use their mobile app as if business owners don't work from a desktop; and their check deposit tool is complete garbage - constantly asking for reuploads. Needless to say, we found a new bank and are terminating our relationship with Novo. This was a huge mistake that I hope other small businesses don't make. If you're a small business, cash-flow is crucial. Waiting 4-5 days for checks to clear and ACH transfers to deposit isn't a business banking solution - it doesn't even qualify as a personal banking solution. I'll be surprised if Novo doesn't go out of business.
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jbikrd
a month ago
Novo for business banking is terrible
Novo for business banking is terrible. I tried using my NOVO card for one purchase and it pulled money out of my NOVO account, as well as my external account at Wells Fargo? I tried resolving the situation since I was charged 60$ for a 30$ charge and NOVO customer service is awful. They “solved” my problem by refunding my external account and making my NOVO balance -30$? Never use this bank they are terrible
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brandon mcdowell
a month ago
Awful checking and customer service
The checking system and customer service is terrible. I had a customer deliver a money order directly from their bank and Novo denied it. I went to the bank that wrote the money order with the customer and they luckily they returned the funds to the customer. This happened a couple of times with smaller checks, but this was a larger check on a big account. Customer service at Novo said they can not tell me why they would not accept the check and my customer has no way to pay. Stay away from Novo.
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elaine s
a month ago
excellent customer service and giving…
excellent customer service and giving small business funding opportunities
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james jefferson jr ahmad
a month ago
If you use this bank you will be sorry!!
If you use this bank you will be sorry! I started to purchase a plane ticket for a business trip but decided to drive instead. Even though I didn’t purchase a ticket the money was still withdrawn from my account. I contacted the airline and was told because I didn’t purchase a ticket they wouldn’t have charged me. I contacted NOVO and was told it could take up to 120 days just to begin the investigation and that I would receive no further updates. By the way, this was through text message that took days to complete. I have no way of knowing if my case has even began processing. Basically, I’m being told that my money is gone and there’s nothing I can do about it. If you allow the fake reviews that talk about how great Novo is to persuade you to bank with them you are going to be disappointed.
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tom ruyle
a month ago
Easy to navigate
Easy to navigate. Simple to use but powerful in it's functions. Lots of useful features.
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todd heagy
a month ago
Novo worst vape I have ever bought
Novo worst product
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cole
a month ago
Very poor customer support.
The banking is ok. But when starting a business and not being able to access money quickly and no real customer support. little to no phone support. You can't talk with a manager and the app support takes hours to get an answer.
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austin hardiman
a month ago
Avoid Novo Business Banking
I am extremely dissatisfied with my experience with Novo Business Banking. My account was deactivated arbitrarily and without any communication, leaving me unable to access my invoices and financial information. The customer service team was either unable or unwilling to restore my account, and I was left with no choice but to re-invoice all of my existing customers. This has caused significant inconvenience and has negatively impacted my business relationships. I am extremely disappointed in the lack of support and communication from Novo Business Banking and would not recommend their services to anyone.
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judy
a month ago
Simple, Accessible, Safe
Very happy using Novo. It is simple to use. It is accessible on app. It has multi-safety features and is extremely reliable.
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mario
2 months ago
Trying to set up a business account
Trying to set up a business account. I set my email and password and started the application, but was interrupted so had to continue later. The system locked me out - even though I confirmed my email, the system gae notifcation that the password or email was incorrect and attempting to reset password, no reset password link was sent. The sign up process is rather detailed and they ask a lot of information. Due to this simple problem of no being able to access my account set up, Novo is permanently eliminated from possible business bank options.
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jessie
2 months ago
Hands down the best bank for small…
Hands down the best bank for small business! Great tools and features! The easiest and best experience I’ve ever had with a bank. I’m a Novo customer for life!
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paul delgrosso licsw lcsw-c
2 months ago
Untrustworthy with my money
Initially my experience with Novo was good. I knew I wasn’t getting interest or phone based customer service. Writing checks and sending invoices via the app worked well. Problems arose when I had 3 credit cards stolen from me (including Novo card). They were used to make charges of a few thousand each. Two of the banks returned the money immediately. Novo said it would take up to 6 months. The process from there went downhill quickly. Despite having video evidence of the theft and a police report, Novo kept asking me for the same info over and over again. When I would ask questions about this through the app, I kept getting template responses. The only reason I got my money back after 6 months was my steady persistence. Had I not done this Novo would not have returned my money. This violates all the reasons to have a bank account: trust that the bank will treat customers fairly, protect my money, and provide excellent oversight and customer service. Novo failed me on all these categories. I had to keep Novo until I got my money back. In the interim I found several better no-fee online banks - some that even pay up to 2% interest and have strong customer service that included a phone number. I would not recommend Novo to anyone due to the fact it cannot be trusted to protect you or your money.
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peter emmet
2 months ago
Great for small business banking
Easy to set up, easy to use, pairs well with stripe and other features. Great app. Great small business banking solution!
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alexander
2 months ago
Novo has really made life much easier…
Novo has really made life much easier for my business. Easy to sign-up, easy to use and so many useful features especially the stripe integration.
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petia abdur-razzaaq
2 months ago
Novo has made my small business banking EASY!
I've been using Novo for my business banking for over two years and it has been a pleasure! The UX is impeccable and they have all the necessary capabilities that a small business needs to run its finances smoothly.
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hilary
2 months ago
Novo frankly does everything well
Novo frankly does everything well. From the clarity of what was needed to open the account, to the ease of getting started, to the daily operational features that make running a business so much easier. The "little" things like the virtual credit card or bank letter showing account ownership that make all the difference when slicing bureaucratic red tape other places. Thank you for a great banking solution!
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ben taylor
2 months ago
Great Choice for Small Business Banking
Novo has been awesome as my small business bank of choice. Simple app, great perks, good support, no complaints of any kind.
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leigh andersen
2 months ago
Best small business bank!
Absolutely love Novo. We've been using them since 2021 after Azlo closed and while there are some minor improvements we'd like to see in regards to categorizing expenses, in general it's a relief to have a bank that doesn't feel like they are working against you. Our business has no employees but hundreds of 1099 contractors, and being able to pay them via ACH with no fees is a game changer.
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brandon
2 months ago
Well it's clear to see the real and fake reviews of this company.
Well you can sure tell what reviews are fake and which reviews are real. I opened my novo account and had fraudulent charges right from the beginning. I reported to them on 3 separate occasions that there were fraudulent charges. They didn't do a damn thing about it. I quit using the account and they began to harass me for money to cover the overdrawn account. I told them again that there was fraudulent charges. They closed the account and reported me to chexsystems and that has been a miserable experience in itself. So now because of their incompetence I suffer. Anyplace that uses chexsystems will not accept me as a customer. Customer service is the worst. Takes forever to get help or a general answer. There is way better options for banking.
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mark randall iii
2 months ago
Been using them from the beginning of my business
Never had an trouble with them and they continue to improve on the product. I wish the debit cards would ship faster, but besides that no problems here!
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juan
2 months ago
NOVO IS THE BEST BANK!
NOVO IS THE BEST BANK!
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joi redmon
2 months ago
Love NOVO!
Ease of use and access to financial activity.
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paul lagerman
2 months ago
Amazing capabilities
Amazing capabilities, all online and just want I need for running my small business.
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zak mayo
2 months ago
No good for business
No good for business, don't supply check book, can't speak with anyone personally on phone. Replacement for any missing card takes 2 weeks to get sent out.
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alexis lindsay
2 months ago
Easy and simple to use
Easy and simple to use. I have tried 2 other business banking accounts and I love this one the most. You add payees and quickly pay them with a small fee. Does not charge a monthly fee.
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customer
2 months ago
The Best Online Banking For Small Businesses
Novo is truly a modern way of banking for solopreneurs. Their no fees and ease of use make them ideal for small businesses. I especially love that I can do all my banking without stepping foot into a physical building.
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nicky kalliongis
2 months ago
Understands today's online business needs and no fees!
Fantastic Bank, Besides no fees, everything they do from the app to online is made simple. And they are always adding new features, and understand today's online business needs. LOVE NOVO!!
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kim
2 months ago
I've been banking with Novo for about a…
I've been banking with Novo for about a year now. I had my reservations because I hadn't heard of them. I did a little research and decided to give them a try. Getting my business account setup was simple. I only needed to submit the basic documents and the links were easy enough to access without any hiccups. Using my account has been seamless and it came with a plastic debit card and a virtual debit card. The one thing I learned the hard way was that the physical card came with daily attempt limits. Even if those attempts weren't successful, the attempts counted against my daily usage. It wasn't much of a big deal except that my business is all virtual. So, 24 hours without using my card is a huge hit. I learned to use my virtual card more than my physical card. Again, no big deal after learning, but lesson learned. All in all, Novo has been great! I'd recommend them to anyone needing to open an account online and not wanting the daunting task of going in to sit with a banker for an hour long sales pitch of other products.
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jennifer solomons
2 months ago
I started off liking novo when I used…
I started off liking novo when I used previously however this time I have had such issues I closed my account. They kept refusing to deposit my checks from my employer without giving me reason. They would tell me to write deposit at novo only on the back in pen which I did then would tell me they wouldn’t deposit it but stated they didn’t have to give me a reason why they rejected it. So now my check was useless to another bank which upset my employer when I had to ask for another check. I will never use them again. Poor customer service.
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carla thomas
2 months ago
Novo is an amazing bank
Novo is an amazing bank, they make everything so easy!
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john
2 months ago
Novo is easy to use and provides…
Novo is easy to use and provides exactly what I need in a bank account for my small business
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zen spencer-harris
2 months ago
Better than the rest
Better than the rest of the online business banks. No fees and decent transaction times.
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wendy
2 months ago
FREE, but high quality
Always promptly help me with any questions or problems I have. Super professional, efficient and helpful staff. The app is very easy to understand and has very useful features. Reserves category automatically moves part of each deposit into areas I want to save. For example, I have it set up so 20% of every deposit goes in to my "taxes" reserve. This sets it aside, effortlessly, so that I don't accidentally spend it. At any time I can move it back into my "available" money if I decide to spend it. But I like that I can make it appear to be locked away. If this doesn't make sense, you'll just have to try it yourself. This bank is great for very small business use like myself. I'm a single-member LLC in home repair. I don't use many features but could if I wanted to. I just don't need much from my business bank and I don't want to pay to have a business account. So Novo is perfect for my situation.
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shawn haubrich
2 months ago
Convenient Online Banking
Convenient Online Banking. Not sure how much control Novo has over how fast mobile check deposits take. Not sure I can pin my only complaint on Novo. App is great.
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oldsmar business advisors
2 months ago
This is a very easy platform to use for…
This is a very easy platform to use for all your business banking needs
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rhino software, inc. rhino sof
2 months ago
Top tier service and attention to…
Top tier service and attention to detail for its customer.
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dennis robinson
2 months ago
We really appreciate novo we are a…
We really appreciate novo we are a small business and legacy banks gave us so much pushback when we were just starting out. No matter how large out business grows we will always keep our relationship with novo open. They have been nothing but excellent with impeccable customer service and reliable banking opportunities on our journey. We highly recommend and wish them continued success as they serve small business owners on their journey!
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todd florence
2 months ago
would recommend to any small business
Novo is convenient, easy to use and trustworthy. I highly recommend.
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angelina y
2 months ago
Novo online banking and app is easy
Novo is easy to use and the platform is very responsive. As a new business owner it is nice to have this part of the business be easy with online banking and banking app.
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marcelo wekser
2 months ago
Very good service
Very good service
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howard adeniyi
2 months ago
I've been using Novo since 2020
I've been using Novo since 2020. I've had zero problems. They are definitely one of the best digital banks. I recommend them.
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tim zabel
2 months ago
Nova Bank is the ship ⚓ small business bank
I have tried a lot of small bank business solutions. Novo Bank is the jam!! Especially for startups and small businesses that want to use emerging fintech plug-ins and app integration for your modern bank needs. Like loans, payroll, HR, tax, productivity, etc. Thanks Novo Bank🧩🍄👌
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vash penn
2 months ago
I Recommend Novo to All My Fellow Entrepreneurs
Their customer service is exceptional and the features are awesome. I appreciate Novo so much for a first time business owner. I simply wish there was a better way to make cash deposits.
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stacy harris
2 months ago
Easy and convenient to use for business
Novo is easy and convenient for my small business!
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irene
2 months ago
I love using NOVO for my business…
I love using NOVO for my business banking. I can send invoices right out of my account on line and I can mark them paid as the money comes in. It is very convenient for me and extremely easy.
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anthony chatman
2 months ago
Awesome Banking Experience
Novo has been key to me and my business. The ease of use the app gives me is priceless. Customer service is next level and always willing to help.
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kenneth glenn
2 months ago
An unreliable bank that has a great deal of maturing to do
As they say everything is great, until it's not. Fraud on my business account, which was validated by Microsoft as fraudulent transactions in a communication to Novo and Novo declined to take any corrective action. Customer service can take days to answer simple questions and the bots they have in place to field simple questions lack any meaningful answers other than continuing to give you the same answers that have absolutely nothing to do with the question that was asked. Automated bots that answer customer questions based on information in knowledgebases are great when they are curated correctly and can provide useful feedback. Novo has a great deal of maturing to do from an overall perspective, especially in the customer service department. I would highly suggest seeking an alternative banking solution unless you like banking in the dark ages.
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spear fish
2 months ago
3 years strong with NOVO! Will be banking with them for the long run!
I have been with NOVO for 3 years now. They have been the best banking option for my small business, I can’t say enough good things. Responsive, to the point banking. Novo has my back. If you’re looking for a business banking, look no further and go sign up with Novo. A+ in my book and they keep getting better! Ever growing and expanding like the businesses who use them. Thanks!
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fli entertainment inc
2 months ago
It's has everything you need to run…
It's has everything you need to run your business Financials. Very user friendly and I highly recommend.
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alrhid
2 months ago
An example of the bare minimum
It has the minimums of usability expected of an online bank. Enough to score more than 1 star, but I suspect anyone rating it higher than 2 stars has not had to use their support, not had problems to solve, not had to use the virtual credit card, and have not had to request any changes to transfers, credit limits, or any form of assistance. It's easy to say 5 stars when you haven't experienced any of those aspects. After more familiarity with all aspects of services and support, it is clearly below average, but also not the worst- the perfect example of 2-stars.
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jym north
2 months ago
Novo is a wonderful online bank for…
Novo is a wonderful online bank for small businesses. With no fees, easy transmission of funds to and from, and excellent support. I highly recommend Novo to other small businesses.
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bob dart
2 months ago
My Novo online banking 😎
Easy to setup and easy to use and navigate. They don’t bomb you with emails.
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laura collins
2 months ago
Easy and Reliable
Novo is a reliable, easy to use bank for your small business. Thank you!
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kelsey s
2 months ago
Novo has been great from the beginning…
Novo has been great from the beginning but just continues to improv. I am able to cut another expense of a tool I've been using for invoicing and tagging expenses, because Novo added the features right in my account.
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brandi ducote
2 months ago
Easy to use
Easy to use. I love having the ability to automatically reserve portions of my income for owner's comp, taxes, etc.
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mark
2 months ago
I love Novo
I love Novo. I just wish they had Zelle
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kf
2 months ago
Great experience so far
Great experience so far. I've been a customer since 2020. It's a very convenient online bank. I love that the app helps me with invoicing and stuff. The only thing to change is a check submission limit. in Jan 2023 bank doesn't allow you to submit big checks with more than 20,000/day.
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cellularmobilecases.com
2 months ago
Great online banking experience
Great online bank. I have been banking with Novo now for close to a year, I would recommend them to any size business especially small startup businesses.
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brian rodriguez
2 months ago
Nice and easy set up
Nice and easy set up. Quick response rate to issues that occur. Great benefit for small business
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moussa sarr
2 months ago
Love it for business banking.
Love it for business banking.
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a halle
2 months ago
Great bank for my small business
Great bank for my small business. Easy to use.
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clarity window care
2 months ago
Banking "Road Rage" ,But Alls Well..
The Business structure and App are very good so im happy keeping them as a banking source. My issues so far- Over 3 months to receive debt card, the connected bank/App function is seriously broken when it comes to access my funds waiting on card. Only option was a 5 day wait EBT. I'm sure that doesn't happen to everyone so I can't let my bad experience completely reflect on them. Good stuff- They offer paper checks to anyone you request. The sign up process is thorough and check cashing is easy being able to add dba's
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montaiya jackson
2 months ago
Amazing customer service
Amazing customer service, no issues so far.
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miguel a ramirez
2 months ago
Everyone should have a business account
Easy to manage
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tania grant
2 months ago
I started my business in 2021
I started my business in 2021. So far I have had a wonderful experience. Novo has helped me a lot with managing my business and business expenses. I would recommend novo to anyone that’s starting a new business
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trent delgadillo
2 months ago
Bad Customer Service + No Card
Was with Novo for over three months and never received a physical debit card even though They told me that it was on the way the entire time. Had multiple online transactions not go through with my virtual debit card that caused me to use my personal account for the business purchases. Although these things don’t necessarily Inhibit a one star review however on top of this their customer service is not efficient at all and I am overall extremely disappointed with the service. Switched to Chase Business and have my debit card within 3 days of signing up.
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beyond digital marketing
2 months ago
Amazing!
Novo has been Amazing for my small business. Highly recommend.
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kel smith
2 months ago
Every thing I need from them they do
Every thing I need from them they do
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jay velazquez
2 months ago
I trust Novo for Video business bank…
I trust Novo for my Video business bank account. Nice interface and great customer service.
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dst consultants
2 months ago
Fully equipped with all kind of money…
Fully equipped with all kind of money transfer
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breanna powell
2 months ago
Thanks Novo!
The NOVO Team is always willing to help with any issues that come up and that makes my job so much easier!
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ej west
2 months ago
I need to be able to reach a person…
I need to be able to reach a person when things get confused by standard banking.
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ben mccarty
2 months ago
Impossible to contact customer service when it matters most
Impossible to get ahold of customer service in a reasonable amount of time. “Reserves” are misleading. At other banks these are like cash envelopes or buckets. Apparently at novo they can show an amount of money that isn’t actually there. Very misleading and caused us to make poor financial decisions thinking we had significantly more money available in our account than we actually did.
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philip ponton
2 months ago
So far I love Novo...
So far I love Novo... No issues and love the application integrations
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kristin royseland
2 months ago
Novo is perfect to handle my small business needs.
Novo is easy to use. Very user friendly. And so many less fees than traditional banks.
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melissa alam
2 months ago
Best banking experience I've had!
Best banking experience I've had, and I love the app. The gamechanger though is how fast I can receive my payments via Stripe through Novo!