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62 Reviews

Synchrony Bank Review

The best way to save money

Written by
Bestmoney Staff
The BestMoney editorial team is composed of writers and experts covering a full range of financial services. Our mission is to simplify the process of selecting the right provider for every need, leveraging our extensive industry knowledge to deliver clear, reliable advice.

May 1, 2025

2 min

synchrony

Synchrony Summary

Synchrony Bank is an online platform for high-yield savings accounts, CDs, IRA CDs, and credit cards. It offers some of the best APYs. Any American aged 18+ can open a Synchrony savings account or CD online with photo ID, a Social Security number, and a few other basic financial details.

Synchrony Pros & Cons

Pros

Wide range of savings accounts and CDs
High yielding APYs
Mobile app with account-management features

Cons

No checking accounts
Not much in the way of other banking services
synchrony

Synchrony at a glance

5.2
Editorial score

Fees?

This category measures the overall quality of the product
2.4

Security

FDIC insured (directly), SSL/AES encryption and supports 2 factor authentication
10.0

Customer service

Early morning, evening & weekend service, multiple comm. options including live chat online, dedicated fraud team, FAQ/help webpage
9.0

Online experience

This category measures the overall quality of the product
2.4

Mobile experience

This category measures the overall quality of the product
2.4

Synchrony Bank Advantages Over Regular Bank

Synchrony offers 2 great advantages over regular banks: greater convenience and (far) superior rates. With a physical bank, you usually have to go to great trouble to open an account. With Synchrony, you can sign up online or over the phone from the comfort of your own home. By cutting down on overhead costs, Synchrony saves itself a great deal of money compared to regular banks. It passes on most of those savings to its customers via high interest rates.

Cutting-Edge Banking Services

Trusting an online bank with your savings has its benefits, as Synchrony proves. Synchrony exists mainly to provide high-yield savings accounts and CDs, but it also offers many other benefits.

Here are some of the highlights of banking with Synchrony:

  • Basic banking features such as scanning, bank-to-bank transfers, balances, and statements.
  • Withdrawals at any time via online banking, ATM, or phone.
  • Sleek mobile app containing most of the same functions as online banking.

Synchrony Traditional Banking Services

Synchrony operates primarily online (and by phone) but its specialty is traditional savings and banking products.Here’s what Synchrony offers:

  • Fee-free savings accounts, including money market and high-yield savings accounts.
  • Range of high-interest CDs and IRA CDs with terms ranging from 3 to 60 months.
  • Credit card options with Synchrony’s partnering providers.
  • ATM reimbursements (limited number for balances up to $250,000, unlimited for balances of $250,000 or more).

Synchrony Bank Interest Rates and Fees

Given that the main reason to choose Synchrony is its high interest rates, this review wouldn’t be complete without a breakdown of those rates.

The following table shows rates, fees, and minimum requirements for selected Synchrony savings accounts, CDs, and IRA CDs. As the table shows, Synchrony’s APYs are among the highest in the US banking industry.

The MoneyMarket and High Yield Savings accounts and CDs all come with the following features: online account opening, no monthly service fees, mobile check deposit, and FDIC insurance. Savings accounts offer additional benefits over CDs, including ATM withdrawals, up to $5 of ATM rebates per statement cycle, and free online transfers. The MoneyMarket account is the only account that allows check writing.

Account TypeMin. Deposit / BalanceAPY
MoneyMarket$02.25%
High Yield Savings$0

4.75%

CDs$2,0005.15%
IRA CDs$2,0004.00%
IRA MoneyMarket$2502.25%

Synchrony Customer Service

Although Synchrony is an online bank, it also offers excellent phone service. To open an account, just click the blue “Open Account” button in the top-right hand corner of the Synchrony website or speak to customer service via phone or live chat.

Phone: 866-226-5638. Bankers available Mon-Fri 8am to 10pm ET and Sat-Sun 8am to 5pm ET. Automated telephone service available 24/7.

Live chat: On Synchrony website during business hours.

Mailing Address: Synchrony Bank, P.O. Box 105972, Atlanta, GA 30348-5972.

Synchrony Mobile Apps

iOS and Android users can control their accounts from wherever they go with Synchrony’s mobile app.

Account holders can do the following with the Synchrony mobile app:

  • Make a secure money transfer with just a few clicks.
  • Chat with customer service.
  • View balances from the home or lock screen without logging in.
  • Log in with Touch ID or Face ID (on compatible devices).
  • Deposit checks just by taking a picture of the check.
  • Ask Siri for balances.
  • Chat live with a banker (on Android).


Security

Synchrony Bank was founded as GE Capital Retail Bank in Atlanta, Georgia in 1988 and changed its name to Synchrony Bank in 2014. It is a subsidiary of Synchrony Financial, a consumer financial services company in Stamford, Connecticut.

Synchrony takes the following steps to protect its customers:

  • All accounts are insured by the Federal Deposit Insurance Corporation for up to $250,000.
  • Identity theft resolution services from partner CyberScout.
  • Multi-factor authentication, an added layer of security that requires the account holder to verify their identity using a 4-digit code sent to their mobile.
  • Participation in the Adult Protective Services program, which protects the elderly from scams.

Conclusion

Synchrony does one thing and it does it well: high-interest savings accounts. If you’re looking to park your money somewhere safe and earn high interest on your funds, whether it's high-interest savings, CDs, or Money Market accounts, Synchrony is the place.

Written byBestmoney Staff

The BestMoney editorial team is composed of writers and experts covering a full range of financial services. Our mission is to simplify the process of selecting the right provider for every need, leveraging our extensive industry knowledge to deliver clear, reliable advice.

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Trustpilot reviews
See what some customers are saying about Synchrony
Bad • reviews 62
on
Excellent
2%
Great
0%
Average
0%
Poor
3%
Bad
95%
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David Maynard
1 year ago
Love using my Same card to save money…
Love using my Same card to save money on gas. 💯
JJ
Jeffery Jensen
2 weeks ago
Beware of unexpected changes and fees
In 4/2024 I financed a purchase with Synchrony Bank, 4 years no interest with regular monthly payments. I set up paperless statements. In 12/2025 I got a paper statement which I discarded since I was paying with automatic bill pay through my bank. I just got another statement and noticed they were charging me $2 per paper statement (which I didn’t ask for). They also started charging me $1 interest on that $2 statement. I called and they said they didn’t have an email for my account (which is a lie) so after 16 months they started sending paper statements. They removed 1 of the statement fees but said they couldn’t remove the interest fees they had been charging. If you use Synchrony Bank for anything beware of unethical (illegal?) sudden changes in your account with unexpected fees.
WH
Will Hill
4 years ago
VERY MISLEADING/CONFUSING BILLING
I work in customer service for a retailer that sells furniture & we use synchrony. Their billing is confusing to a lot of people & it costs me customers therefore also costing Synchrony customers. Our big ticket items are delivered a few months after the purchase & smaller items customers take with them. Synchrony bills people after they receive the item. We tell customers this. The problem is when Synchrony sends them an ESTIMATED bill with their synchrony card. The customer sees the amount of the items they took with them & think that is their monthly bill. They then call yelling wanting to cancel their orders. I deal with this EVERY day. 1st DO NOT send people any kind of "estimate." 2nd dont assume your customers are financing paying professional, & act like this is the 1st bill this person has ever received. The bill should clearly state their min payment due. The payoff amount (total balance) should be something they see if log in to their account or at least be in smaller print & not confusing people to think this is their monthly payment. If Im offering 36 months equal payments no interest & I sell $3600 worth of items, the customers bill is $100/mo. If the customer takes $600 worth of items now & the other $3000 is being delivered in a few months, DO NOT send anything saying they owe $600 or a $600 "estimate." Customers freak out & think they are going to owe $600 every month. It happens all day everyday. Send them a bill with MIN payment due in big bold letters. I dont even think the balance should be shown, or if it is then it should not be presented in anyway that could make a customer think thats their monthly payment. The pay off amount (total balance due) is something that should be smaller print, preferably not even on their bill. That should only be seen in a completely different section of the bill, app, or website & could no way be confused as their monthly payment
Jordan Douglas
4 days ago
Worst bank have ever had in my life I…
Worst bank have ever had in my life I had a polaris sxs financed threw them they ended up charging me way.... to much in interest on payment I made called them so they could get it straightened out they said nope everything is correct on are end. Wrong so they started stealing my money so I paid loan off but they supposedly lost the check 3 months ago still have loan threw them even though the $21,000 check shows cashed can't get rid of loan now and out $42,000 THESE PPL ARE SCAMMERS
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