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Capital One Review
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Reviews 1,734
Capital One
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Capital One
Capital One
Bad
Reviews 1,734
Bestmoney Staff
Dec. 14, 2022
2 min read
BestMoney Staff
Capital One summary
Capital One is a large bank specializing in checking accounts, savings and investment products, credit cards, and auto loans. Founded as a brick-and-mortar institution in 1988, it now offers most of its regular banking services online. In addition to bank accounts and lending products, it also offers a suite of financial tools to help customers track their credit score and achieve savings goals.
Pros
  • Diverse range of checking and savings products
  • Most features available on mobile app
  • Access to thousands of ATMs
  • Part of highly trusted global banking group
Cons
  • No personal loan products
  • No interest checking options

Capital One at a glance

4.8
Editorial score

Fees?

No monthly fees
5.0

Security

FDIC insured, SSL encrypted
5.0

Customer service

Early morning, late evening, and weekend hours with bankers, 24/7 automated services
4.0

Online experience

Excellent user-friendly site
5.0

Mobile experience

Excellent mobile app
5.0

Advantages Over Regular Bank

Capital One is a regular bank with an online banking arm. As such, it offers the best of both a brick-and-mortar bank and an online/mobile bank.

Here are some of the advantages to using Capital One’s online banking services:

  • Open and manage accounts from your computer or mobile device.
  • Do everything from your online or mobile account, including money transfer, check deposit, bill payment, and viewing statements.
  • 24/7 alerts for when suspicious activity occurs with your account.

Cutting-Edge Banking Services

Although Capital One is one of the largest banks in the United States, it offers many of the same online features usually found at Silicon Valley-based online banks.

Capital One customers can do virtually everything online (or by mobile), including:

  • Bill Pay: Enter details about what you want to pay and when, and Capital One handles all the rest.
  • Mobile deposits: Deposit checks with just a couple of clicks and you’ll get an alert when your funds are ready to use.
  • Digital payments: With Capital One Zelle, you can send secure person-to-person payments to other bank accounts.
  • Mobile payments: Capital One’s mobile app lets you pay retailers with Apple Pay, Google Pay, and Samsung Pay.
  • My Savings Goals: This tool helps you set financial goals and track your progress.
  • CreditWise: Free tool that lets you track your credit score for free (even if you don’t have a Capital One account).
  • Direct Deposit: Arrange for your employer to send money directly to your savings account.
  • Eno: Eno is your Capital One assistant. It monitors charges, sends you insights (like if a monthly recurring bill is higher than usual), and sends you alerts when it notices suspicious behavior. You can even text Eno for recent transactions.
  • Alexa: Manage your Capital One accounts from any Alexa-enabled devices, including the new Echo Show.

Traditional Banking Services

  • One of the main reasons to choose Capital One is that it offers all its traditional banking services online.

Capital One is known for banking products and services, including:

  • Checking accounts, with a choice from a zero-fee checking accounts.
  • Savings products, CDs, and IRA CDs.
  • Credit cards, including a range of reward credit cards and credit cards for businesses.
  • Auto loans and auto financing products.
  • Commercial financing options for businesses in selected industries.
  • Network of more than 39,000 Capital One and AllPoint ATMs around the US.
  • Network of around 760 branches around the US.

Interest Rates and Fees 

Capital One offers 2 types of checking accounts: 360 Checking, for adults; and Money, for teens. Both come with no monthly fees, no minimum balance, and a full suite of online and mobile banking features.

The following table shows APYs and minimum balances for all savings accounts, CDs, and IRAs. Note that there are no monthly fees for any of the savings products. There are no minimum balances, except for the 360 Money Market, where the balance must stay above $10,000 to earn the full 3.30% interest.

AccountMin. BalanceAPY
360 Money Market$10,000 for 1.10% APY0.50% - 1.10%
360 Savings$03.30%
Kids Savings$00.50%
360 IRA Savings$00.80%
360 CDs$01.00% - 1.20%

Customer Service

Capital One provides customer service by phone or in branch. Its website contains an extensive Support section with answers to frequently asked questions.

Phone: 800-655-BANK (800-655-2265) for inquiries related to retail banking. Bankers are available 7 days a week, 8am – 11pm ET. Automated services available 24/7.

Social Media: Capital One encourages people to interact with it via its Twitter account (@AskCapitalOne).

HQ: 1680 Capital One Dr, McLean, VA 22102, USA

Mobile Apps

Capital One has a mobile app for iOS and Android. The app offers many of the same features as online banking, plus a few exclusive mobile features.

Here are the highlights of Capital One’s mobile app:

  • Instant purchase notifications whenever your Capital One Credit Card is used.
  • Lock your Capital One card with a few taps if it is misplaced, lost, or stolen.
  • Free credit score tracking, plus tips to help you understand how to improve your score.
  • Schedule regular bill payments or make one-time payments.
  • Login with Touch ID.
  • Transfer payments securely and quickly with Zelle.
  • Deposit checks with just a photo.
  • View and redeem rewards from Capital One partners.

Security 

Capital One is the 10th-largest bank in the United States by total assets, so it’s no surprise it’s committed to protecting customers. 

Here’s how Capital One protects online banking customers:

  • All accounts are FDIC-insured up to $250,000.
  • Instant mobile alerts if any suspicious activity occurs in your account.
  • Dedicated fraud investigation team can be reached at 800-CAPITAL.
  • All online data is encrypted with 128-bit Secure Socket Layer (SSL), ensuring only you and Capital One can view sensitive information.
  • Mobile users can replace their password with SureSwipe, a customer pattern you swipe with your finger.
  • Capital One automatically checks your credit card accounts for unusual charges and notifies you if it thinks you’ve been wrongly charged.

Conclusion

Most large banks have been slow to set up online banking, but not Capital One. With Capital One’s online and mobile banking platform, users get access to all the same checking and savings products as they would if they walked into a real branch—along with the added convenience of being able to bank from home or on the go. Overall, Capital One’s online banking platform is among the strongest options on the market, with a wide range of banking products and services, low fees, and competitive savings rates. Capital One is a good option for anyone looking to manage their online checking and savings accounts in the same place.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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See what some costumers are saying about Capital One
Capital One
Bad
Reviews 1,734
on
Excellent
5%
Great
1%
Average
2%
Poor
4%
Bad
88%
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anthony haugen
5 days ago
I've been with Capital One bank for…
I've been with Capital One bank for over 5 years and you can start a checking account savings account with zero down and I have my credit cards to them I think they're by far one of the best banks that I have ever been with besides Chase I'd recommend Capital One bank to anyone they're a good bank
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amin mirzakhani
2 days ago
Their 360 team is terrible,Specially if…
Their 360 team is terrible,Specially if you get trapped with their litigation department it is gonna be a disaster and nightmare. Avoid them
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edward garvin
2 days ago
No customer service at all
No customer service at all, the business and personal checking, 360 is a joke. No one answers telephones, they leave you on hold for hours, they care nothing of the customer. There are better banks.
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brittney williams
2 days ago
Customer Service is HORRIBLE!
If I could give them no stars I would. CapitalOne is the worse banking system EVER!! It makes a lot of sense that they are going down in the way that they are. I’m a teacher and had to deposit my check via mobile banking. They have decided to hold my check for 7 days due to whatever reasons. I’ve already had to go an entire month without getting paid and now I have to add another week to that. It is ridiculous and inconsiderate, not to mention it DOES NOT MAKE ANY SENSE. I called the customer service line and they could not give me a straight answer, instead, they decided to hang up on me. VERY RUDE!!! Next month I will be switching banks and also canceling my credit cards through them!
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stace
3 days ago
You can do better than Capital One
I have been a customer of Capital One for a few years now. I have excellent credit. I called them to ask them to lower my interest rate. It is currently 28.9 percent. I couldn't understand why it was so high. I have never been late and rarely carry a balance. They told me they DO NOT accept requests to lower interest rates. I fired them immediately and if you have a Capital One card you should do the same. It's important to realize they are never going to lower your rate no matter how good of a customer you are or how good your credit is. Shop around if you have good credit you deserve better.
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a kayali
4 days ago
If I can give zero star
If I can give zero star, then I would. Extremely inefficient employees and understaffed McLean branch. I waited for more than 20 minutes last Friday to ask a question at the counter. No officer was available at their desks. Finally, the teller gave me an 800 number to call but I am sure she did not understand my request. I was so upset that I did not care.
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jake ohl
4 days ago
This company is a scam
This company is a scam. Every time I call I talk to someone who does not understand me or what i am asking for. I will always recommend away from Capital One. Chase Sapphire, and American Express Cards are better. I will refer all family and clients away from Capital One.
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lori kotovic
5 days ago
I placed an order and used Capital One
I placed an order and used Capital One, went over limit a little over $40. They send me an email saying no fees for the over limit, but the next day my credit score is dinged 22 points!?!. Capital one is an EVIL company. I had to default on a card 5 years ago, the ghetto customer service girl told me that when I attempt to renew my other cards that they aren't going to renew them, and they didn't. I have been paying them with out missing a payment ever for years after that default, there is no reason to ding my score I paid the over limit amount a day later. Capital one is just EVIL. I truly hope that this place goes out of business, the things they do to their customers is sick! it's like they get off on creating unecesssay problems, and stress for people. And to the Capital One ghetto C*NT customer rep!! I hope you go through everything you put Capital One customers through, you are like those black cops who killed Tyre Nicols, against your own, I hope you get stopped by one of those types of cops, you deserve it!!!
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jess
5 days ago
Im so over capital one
Im so over capital one. I accidentally sent a zelle payment to a disconnected number and the person never got it. I called capital one who says they cant stop the payment and I should call zelle.. I call zelle and they tell me call capital one. After being annoyed for 3 minutes waiting for an agent I got to speak to someone who swears the payment went through and theres nothing they can do even though i called the number myself snd it is disconnected so I dont know where my money went and theres no way of getting it back.. should ashamed to partner with a company like zelle and offer the consumers no protection. they prey on their own customers and ill be closing my account! do better
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cesar castillo
7 days ago
They are sketchy af
They are sketchy af, I wish I could be removed from their mailing list, DO NOT USE THEM, YOU WILL BE SORRY. I had their credit card and when I stop using them because they first bait me into signing up for it, we'll I gave them all of my information and a few months of using them and paying off my bills they want me to provide them with a bunch of documents they should have ask for to begin with, why did they give me a line of credit on the first place? Deceptive practices, they stop sending me the bills after that and messed up my credit score.
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joe johnson
7 days ago
Bad capital
Well after being a customer since 2013 what I found out is all good till you get robbed from making a purchase from eBay turns out the seller was fraudulent I called capital one to step in and all I got was a reply saying they found no fraudulent activity and they closed the case so I didn't receive what I bought and I didn't get my money back I've lost all confidence in capital one and I'm shutting down my account with them and going to a company that is trustworthy unlike capital one
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mcpherson elisa
8 days ago
As an contractor in the business
As an contractor in the business, sometimes we require products we cant get through our usual local branch based wholesalers and TLC fills that gap perfectly. Their website is clear to use, range and prices are good and their deliveries are usually spot on.
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joey cunningham
8 days ago
Deposited a check and they said I have…
Deposited a check and they said I have to wait up to 5 days before I can use my money but they cleared the check and took my money and it’s just sitting in my current balance but not available for me to spend. Then I talked to 3 employees, 3 different managers and they all said they can’t do anything. Literally the worst bank ever and super lazy and dumb
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glen taylor
6 days ago
CAPITAL ONE "NEEDS" a great website designer!!
Wow! So many bad reviews. I just read thru many of them. How does a company like this stay in business? They must pay those actors top dollar to advertise for them, I am sure you have seen the adverts. So I will be cancelling my business card with them very soon. * They need to hire a webmaster that can actually make a working website! It took 6 tries to report a dispute on a charge and it lost MY inf each time. The website is the pits, not properly functional, does not show a lot of useful information that others show, and the pop-ups you have to use pop-up to big for the typical monitor screen without anyway to move them or resize them. If you click anywhere on the screen, it totally looses all the data to put in and you have to start over and try again!! After 6 tries of frustration I am contacting TrustPilot to report this. PLUS the CapitalOne website DOES NOT give any direct way to communicate with them except by phone and then you get a ROBOT answering and then even more time spent and frustrations occur! Does anybody control or set any standards of exactly how a website should function properly for the people that have to use them?????
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juan sanchez
9 days ago
capital refuse to help…
I called capital one to activate my hardship program after losing my job do anaccident they told me my account was current I need to go back on the 11/20 when I call on the 20 they told me my account was closed because a returned check, something tha there was no true, today's day is 11 call I make to try to fix that and they refuse to help, I request a supervisor and when the supervisor find i was recording him he hand the call ,He told me that I'm not allowed to record him that I was illegal and I told him that when I call he told me there was a recording call OK now they're refusing to help me they close the account 2 days before they the day they supposed to activate the hardship program I'm my accounts and they refuse to help me in any way and I've been with them for over 10 years. If Capital one don't fix that I will post the recording on my LinkedIn 2.5mill in my network
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joe
9 days ago
Total trash company
Total trash company, only there to try and screw people over, I’m so glad my credit improved to the point of getting good card’s from reputable companies, not these scam artists. This worthless card will sit locked and unused.
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judy
9 days ago
Well please be aware of this credit…
Well please be aware of this credit card, it's January and I was 10 days late on my payment so they suspended the card without any warning and no phone call. I have a pending refund, the company said it was refunded so I called capital one, and they informed me that my card was on suspension, so no refunds could be applied. So I guess they took my refund and did not apply it to my card... Stay away from this credit card they are a fraudulent company. WOW, that's all I can say. I have been with capital one for over 8 years, Horrible customer service
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de-gaulle zayaa
10 days ago
Fraudulent act from capital one
I applied for a secure card and they.sent me a mail to say I have been approved and that I should pay a security deposit of $75. I paid $150 and that was 31 August 2022. I called to check on them for my credit card and to my surprise they said they don't have any money from me. What a shame. This is fraudulent company and you stay away from them.
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lily jameson
10 days ago
Unbelievable incompetence and arrogance
They are so incompetent, but you are not allowed to get upset about it. They have made so many stupid mistakes on my account in the 15+ years that I've been with them. I should've left a long time ago. Then they said that they were closing my account in 30 days because I treated their customer service agent badly, the one who had no idea what they were doing, the one who kept me on the phone for over an hour for nothing, simply parroting a script, and the one who refused to transfer me to a supervisor. So they basically want to be able to do a really lousy job and impact you negatively, but you're supposed to just smile and stay quiet about it. It was exactly what I needed to get rid of them ASAP. I thought it would be a pain to switch banks, but I did it in literally less than 15 minutes. THANKS, Capital One. You did me a favor!
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sam smith
10 days ago
capital one have the best customer…
capital one have the best customer service
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irene villafane sanz
12 days ago
Careful! they charge annual fees before one year anniversary
The annual fee was taken out the first year in January 26. This year I was going to downgrade my card, but they decided to bill me 10 days early, January 16. Dealing with this January 23, but they have no interest in fixing something that was a mistake on their end.
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saad khan
12 days ago
One of the worst customer experience on…
One of the worst customer experience on call EVER! I was charge interest even after full statement payment, The gentlemen understood it was an issue but did not had the capability to remove it. Sadly management had the similar answer so I was left with closing an account to never deal with them again.
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g. j.
13 days ago
Been with Capital One for years in…
Been with Capital One for years in there 360 Saving account that always had an adjusting competitive interest rate until the last year where they keep it at 0.30 APY. Came out with a new product that is just like account I was in that is paying 3.30 APY but they did not switch it over. So, lost over ~$1,000+ interest in the past year. Call them and ask manager to somehow give me credit for past miss interest or do something for me, a long standing customer. Nothing. Do yourself a favor, go bank somewhere else. I have a credit card with them too. Will be looking to replace that one too.
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knowhat
15 days ago
Capital One Savor One…False advertised
I applied for Capital One Savor One credit card and got approval immediately. About 10 days later, the card was sent to me in the mail. Upon received it, I opened and inspected its usual paper work which related to term and conditions of Capital One. As I read further and found out what Savor One promised in its offer to customers...most of it was not available to me. The $200 cash bonus offering to open the account was not there so was the 0% intro APR for 15 months on purchases and balance transfers. After the talk with the Supervisor of the Customer support to confirm what I have read in the offerings, I cancelled the card right on the spot. The supervisor told me that what we read on the internet offerings are not necessary we will received them. If Capital One Savor One listed out its stipulation, I wouldn't bother to spend my time applied for this credit and get a FICO points negative impact. DO NOT APPLIED FOR THIS CARD. Its online ad. is falsely stated the offerings. If you do, I would suggest that you call them up first to have reliable answers to your concerns before applying for it.
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alvin shaffer
15 days ago
IRA Switcheroo
I received a letter from Millennium Trust Company on 1/19/23. Started to throw it away unopened because I have no knowledge of this company and my name was mangled on the envelope. Enclosed was a yearly statement on an IRA account l thought was handled by Capitol One. Had this account for 4/5 years. No fees, crappy interest rate, typical bank account. No problems. This statement from Millennium tells me Capital has handed them all their IRA accounts. The statement is for a year and has added 18 cents interest on the $1194.15 in this IRA account. Also there is a Direct Debit Annual Maintenance Fee of $35.00. Here's the good part, on 1/24/22 $1194.97 was wired from Capital One to Millennium Trust Company. My ending balance as of 12/31/22 is $1160.15. Let's look at that math again: $1194.97 transfer to Millennium 1/22 + $00.18 interest - $35.00 Millennium fee =$1160.15 remaining balance 12/22 Look at the customer ratings of Capital and Millennium. Terrible predatory companies. PS I'm being charged a $25.00 fee to close my Millennium account.
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mani
15 days ago
Horrible customer service- While I am…
Horrible customer service- While I am outside the USA .I have been calling them on their international line but nobody answer the call..
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nay rani
17 days ago
Stri₵kendecipherer̥ help me to recover…
Stri₵kendecipherer̥ help me to recover all my money back from this scam company .
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robert l
19 days ago
My wife was fooled by a Chinese…
My wife was fooled by a Chinese company. Based on a past experience, we do not expect to receive what we ordered. Credit card companies are just as much to blame for these experiences as the scamming companies. We did not know we were ordering from China until the charge went through, and we received notification from the credit card company after the fact. We should be warned before the charge is made that it is internantional. It is not right that the credit card companies still allow charges to go through when there are so many bad reviews and the site knowingly misrepresents itself. Shame on Master Card and VISA. You should be protecting your customers from this!
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radu mazare
18 days ago
Capital One choose to pay scammers vs…
Capital One choose to pays scammers vs protecting their clients On October 25th 2022 I was a victim of a fraudulent phishing website impersonating ASICS Canada. I contacted ASICS Canada, they confirmed the fraud, I reported immediately the fraud to Capital One customer service asking for card cancellation and sent the proof of the scam by mail to Capital One. Despite all my efforts, some people from Capital One, 1-855-800-2815, decided to harass me on the phone, saying that this is a purchase and not a fraud, and charged the fraud amount again on my statement. As I expected, I have not received from the scammers any merchandise or communication in the last 3 months. The Capital One decision to consider this transaction valid and not a fraud goes against the principle of secure online shopping and undermines the safety and consumer trust in online banking. The fraud was committed without my knowledge, and I reported it immediately I was aware of it. This is totally unacceptable, to leave the clients who pay fees for the financial services of Capital One to be victims of reported scammers. I don't think I'll continue to use the bad services provided by Capital One.
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jerald askin
22 days ago
I tried to purchase tickets with…
I tried to purchase tickets with capital one,I was sent a code to enter to allow purchase to complete. It did not, I did it again.Did not go through even though I entered the requested code. I used another card and completed the purchase. I called the customer service 3 times and finally spoke with a "supervisor" I requested an explanation and was told Ticketmaster refused to complete the transaction after going in circles for 30 minutes. He was rude, obnoxious and no help at all. I told him I would not be using the card any time soon. He could have cared less. His name was Davone. Capital one sent me a request for review and I never heard back from them. If they want to lose customers they are on the right track
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simba maswela
22 days ago
Fraudulent Charges
Capital One Fraudulent Dept. refused to refund my money for the transactions that were fraudulently charged on my account. Been with this bank for more than 10 yrs and their customer service do not listen to understand. Claim #221220CL03433. Maybe time for change.
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mehrdad tebyanian
23 days ago
do not trust capital one
It is unsuitable for personalities and businesses working with the Capital One of a spark. The Capital One Sparks business, employees, and managers are rude, impersonal, and illiterate. Their customer service is ZERO for disputing. If you spend money with this credit card never you have the support from them to protect your right. I feel sorry for Capital One and I believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them myself and suffered a financial loss. Don't try it again!
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sapphire marie
23 days ago
Worst Company
I had this card for a year or more. Paid it every month. Usually paid it off entirely, sometimes money was tight and I would have to just pay part of it and pay the rest the following month. My score went up beautifully, they still refused to increase my limit. Now at the time I had cash app and chime not an active checking account from a local bank. I paid all my bills with my cash app or chime accounts never had any problems. Until one day after I knew my payment had cleared, we had an unexpected emergency and I needed to use my card it was declined. I called customer service, it automatically sent me to the fraud department. 😐. I fought with them for 5 months proving who I was, where I lived, all my transactions. Then, they told me they wanted to talk to a live person at my banks to confirm it was in fact my name on the direct deposit paperwork I had emailed them. Chime was sweet to me and obliged, but let them know it was unprofessional. Cash app doesn't allow you to call and speak to a live person they told me that in their customer service chat. I sent that convo to capital one. Capital one called me, told me since I paid with that card, even though it has my name on it, ( I sent them pictures of it) and pictures of my direct deposit, as well as my cash app transactions. ( trying to cooperate and get the issue resolved) they found me guilty of fraudulent use of payment method. Meaning as they put it, I was fraudulently using a card with my name and info on it to make payments that wasn't real. They were very rude, disrespectful and downright ugly to me verbally. Would ask me a questionand cut me off as soon as i tried to answer stating they were speaking, i could speak when it was my turn. Had to literallyscream at the top of my lungs to be heard for 2 seconds. They cussed me, and hung up. I called back they hung up, did that about 6 times total. Finallythey decided to finish it.( like wt# I was speechless) they tried saying I still owed 100. So I paid it knowing I didn't but whatever. ( I paid it with the cash app card btw) they mailed me a letter telling me they closed my account due to fraudulent use by me. And would be mailing my 100 overpayment. It literally took me almost 5 months to get that 100 back. And they put a negative mark on my credit bc of it. Like somehow I was a criminal and they were saints.
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jac
24 days ago
The worst customer service ever
They couldn't change a land line phone number to mobile phone so I couldn't access the account online or use their app or claim my reward points. They put a hold on my card even though it had a credit balance and never even told me that they had locked the card. I almost lost my car insurance because the payment wouldn't go through. It took an hour and transferred 4 different people so I just closed the account. The people aren't fluent in American English and frequently their accent is so thick it's very had to understand them. They have the worst customer service ever. The card is a secured card and they refused to tell me when the my money would be returned. I would never recommend them.
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ss mm
24 days ago
Worst customer service and systems of…
Worst customer service and systems of all time. No stars. Consistently disappointing. After four years of hell I need to call it quits with this.
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nancy j. stephani
24 days ago
Refusal to allow money to be wired
We put the proceeds from our house in Capital One to earn some interest. We had two persons on the account. We read their information and believed we could wire it out in the purchase of a new home after 30 days. After 55 days we were set to close and were informed the primary account holder had to be a customer for 60 days. And no one had the authority to over ride this. We could transfer the money to another account the day after the funds were cleared to be in, but could not wire it. We will never do business with them again.
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mehrdad tebyanian
24 days ago
do not trust capital one
It is unsuitable for personalities and businesses working with the Capital One of a spark. The Capital One Sparks business, employees, and managers are rude, impersonal, and illiterate. Their customer service is ZERO for disputing. If you spend money with this credit card never you have the support from them to protect your right. I feel sorry for Capital One and I believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them myself and suffered a financial loss. Don't try it again!
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esabelle martinez
24 days ago
Capital one IS HORRIBLE!!
Capital one IS HORRIBLE!!! I'm having an issue with my account tried calling customer service # and its a recording to leave a message in 48hrs they will return your call!! What kind of bank being professional banking does that won't let u speak to anyone trying to dispute the issue is frustrating and not professional in any way I give them NO STARS IM CLOSING MY ACCOUNT and going to a bank were they understand CUSTOMER SERVICE FIRST
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erhan berrak
25 days ago
Impossible to get reliable information…
Impossible to get reliable information from customer service, was provided phone numbers but after spending long time on call, recognized they can’t help, they are not able or intend to help anyway. Different departments don’t know what other’s doing with the same customer. Can blame the people as most likely outsourced with no tools to help.So disappointed after many years as loyal customer, now closing all my accounts and canceling cards, moving to another bank.
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mehrdad tebyanian
a month ago
Do not trust capital one
It is unsuitable for personalities and businesses working with the Capital One of a spark. The Capital One Sparks business, employees, and managers are rude, impersonal, and illiterate. Their customer service is ZERO for disputing. If you spend money with this credit card never you have the support from them to protect your right. I feel sorry for Capital One and I believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them myself and suffered a financial loss. Don't try it again!
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craig jones
a month ago
i have a fraudlent charge
i have a fraudlent charge , i asked for a new card and they want a copy of my id ans social security card , spent over 2 hours on the phone closing the account and 2 other capital one accounts , this is the 2nd time i have had this issue with this company i cannot reccomend this company they treat you like a criminal i never had this issue with other credit card companyies
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leonardo tavares brown
a month ago
Had a small issue to resolve and…
Had a small issue to resolve and customer service was very quick and effective
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april loyd
a month ago
Customer Service hanging up on me every call I've made.
Can't get ID verified because customer service is either ignorant or extremely rude. I've called 7 times these past two days and every single time they hang up on me in the middle of telling me what we can do to get my account off of hold. I'm 100% certain it's not on my end because it doesn't happen on any other call, never and what are the chances of every call to one specific number being randomly dropped!? I even went outside just to be sure it wasn't my phone and they hung up on me once again. It can't be that difficult to resolve this issue, I'm perplexed.They are extremely unprofessional. What's their reasoning behind this!? It makes no sense to approve someone for a credit card then deny them access to it. They're extremely shady! I'm completely disappointed, because I signed up with them due to a customer recommendation and was excited to give them a try.
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robert hornung
a month ago
Any online purchases seem to be an…
Any online purchases seem to be an issue lately. It's not worth the aggravation. Nothing but f'ing problems with this card online.
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endy
a month ago
No eh podido usar la aplicación
No eh podido usar la aplicación
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terry
a month ago
Can’t get you card overnight
So disappointed with Capone. Had a card stolen. Yes we’ll get you one in 4-6 business days. Any sooner yes you can pay a fee for 2-3 business days. Ok. But I need it overnight because I’m traveling. Sorry can’t do No option like that. You’re out of luck. I have been with them for years and years and this is so frustrating and disappointing. What if I was traveling in Europe or anywhere. Can’t get you one overnight. Ok I’ll find another card because this one is not for travelers
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mehrdad tebyanian
a month ago
Do Not Trust capital one
It is unsuitable for personalities and businesses working with the Capital One of a spark. The Capital One Sparks business, employees, and managers are rude, impersonal, and illiterate. Their customer service is ZERO for disputing. If you spend money with this credit card never you have the support from them to protect your right. I feel sorry for Capital One and I believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them myself and suffered a financial loss. Don't try it again!
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amber
a month ago
Won't raise credit limit in 16 years
I canceled my card after 16 years. My first credit card when I was 18 was a capital one card with a $300 limit. I'm now 34 with a credit score over 800 and over $50,000 in credit on other cards...and my capital one card still had a $300 limit. I hadn't been using it and the first increase denial said I needed a record of on time payments for 90 days, so I used it and paid it off every month for three months. I submitted another request and it was denied based on my account activity being low. I did the same thing and submitted requests every month for the next three months and they were all denied for the same reason. I was making small purchases, but how much activity do they expect with a $300 limit? I finally just canceled it, even though it was my oldest account, because the whole situation was ridiculous.
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l fuerst
a month ago
Horrible customer service
Horrible customer service. But very funny that the 'manager' is the same person who tries to disguise their voice..now that's priceless! Myself, spouse, neighbor, and daughter all cancelled our accounts today. Stay away from this company; if for no other reason than no one speaks english.
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donna
a month ago
received offer CAPITAL ONE DOESN'T CARE.
received offer, approved within a minute. Got the card in the mail, but could not get it activated. I've never been through such an aggravating experience in my life ! they make you call, a rep comes on and tells you to check your email, then the email leads to their site, where they want you to download the front and back of your drivers license. I spent several days and hours ( stupid me !!!! ) trying to get their site to receive my attachments. Never went through. They told me to fax them, I had to go somewhere to have them faxed. They called me, the pictures not clear, can't activate the care. I WAS LIVID. Every other bank has you call and punch in a number and the recording says, go have fun using our card. I told the rep to close the card, being sure to note for the credit bureau that "customer requested" account closed. How ridiculous. They never even tried to offer me a different way to activate, just gladly let me cancel. Thank God I was just getting it because they suggest having a few cards is a great way to build up your credit, especially when you pay each month in full, as I always do and have. Don't bother with this card unless you just want frustration and aggravation for an entire week. They can look back through their notes, they will see how many times ( 5, 6? ) I called, and how much time I spent trying to get this done.
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futuristic
a month ago
Stay away from capital one business credit card
Run for your dear life. Capital one Spark cc for business is reported only on your personal credit. Stay away from them. My credit score was down by 48points just because this company reported my business cc balance on my personal credit score. Extremely wicked. I will pay off and NEVER use this card no more
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mehrdad tebyanian
a month ago
do not trust capital one
It is unsuitable for personalities and businesses working with the Capital One of a spark. The Capital One Sparks business, employees, and managers are rude, impersonal, and illiterate. Their customer service is ZERO for disputing. If you spend money with this credit card never you have the support from them to protect your right. I feel sorry for Capital One and I believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them myself and suffered a financial loss. Don't try it again!
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francis alim
a month ago
They have a 24 hour delay in…
They have a 24 hour delay in communicating some transactions. You can be screwed.
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aysu ahmadli
a month ago
Capital One let me down in one small…
Capital One let me down in one small amount of dispute! I am their customer for more than 3 years, I always pay my balance in full and on time. It was my first time in these years I asked for a dispute because I got Covid and could not attend the Pilates classes. They resolved it not in my favor. I am hurt. Shame on you!
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hannan daniel
a month ago
Alleana /AZD22A is such a bad person…
Alleana /AZD22A is such a bad person in costume service I always have bad experiences with capital one Secondly Jasmin/ cho654 she is trying to cover her coworker and doesn’t care about customer is revoking services or not please don’t trying to get capital one ever
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mehrdad tebyanian
a month ago
do not trust capital one
It is unsuitable for personalities and businesses working with the Capital One of a spark. The Capital One Sparks business, employees, and managers are rude, impersonal, and illiterate. Their customer service is ZERO for disputing. If you spend money with this credit card never you have the support from them to protect your right. I feel sorry for Capital One and I believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them myself and suffered a financial loss. Don't try it again!
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concerned consumer
a month ago
I paid my balance of $288.05 on the 1st…
I paid my balance of $288.05 on the 1st and they had the balls to charge me interest on the 2nd and told me they weren’t removing it! Now I see how they keep people in debt! Something needs to be done to them to protect us consumers!
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brendon
a month ago
Don't use their pre-approval system
Don't use their pre-approval system. They'll pre-approve you, then decline the application and leave the hard inquiry on your credit report for 2 years.
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paul
16 days ago
Balance transfer nightmare. Over 6 weeks and still counting
I initiated a balance transfer on DECEMBER 7, 2022 from Capital, sending money to MBNA so I could free up room on that card to take advantage of a 0% balance transfer for 9 months. It’s JANUARY 20, 2023, 44 days later, and Capital One still hasn’t completed the transfer. My MBNA promotion ends tomorrow, and that’s why I did the balance transfer almost a full month ahead of time. I called Capital One a week ago to escalate it, they hid behind their small print. I called to escalate the issue again today, and again they cowered behind their small print. I said to them that in 2022/2023, there is zero excuses for this procedure taking so long. If it was the 1980’s, I’d understand delays in getting this done, but for this day and age, when EVERY OTHER FINANCIAL INSTITUTION IS COMPLETING THIS TYPE OF TRANSFER IN 2-3 BUSINESS DAYS, THIS IS COMPLETELY UNACCEPTABLE!! They will not do anything to escalate the issue any further, and say it takes 3 to 6 weeks to facilitate the transfer, which I know is absolute garbage. They’re taking the money that I’m transferring and utilizing the entire grace period, doing a short term investment with it to make money off of my credit, and then charging me for the transaction and charging me interest on the money after the grace period. Capital One are absolute thieves. My promotional rate of 0% expires tomorrow, and because of their backhanded and antiquated processes, they’re screwing me out of 9.89% of $15,000 for 9 months. Do you think they’ll pay me the almost $1,125 (plus monthly compounding) to cover what they’re costing me? Yeah right! Thieves continue to rob the little guy and make billions in revenues off of our backs. Makes me sick!! Anyways, I need to find a way to get rid of these guys, because they provide me with no value and tons of stress. Hope others don’t have to deal with this same garbage. I had to post this somewhere, as I hate being screwed by the system, yet again!! _________________ Jan. 6 update. Just got an email that my credit score went down by 16 points. Logged in to check why - credit utilization has gone up, because the $15,000 that I’m transferring from Capital One has been reflected on both my MBNA and Capital One accounts. So this is now impacting my credit score. Jan. 20 update My credit score went down another 7 points, and was charged $67.96 in interest because of this balance transfer not going through yet. I requested a credit limit increase from MBNA, and the increase was only $3,000 because i show as having $15,000 more in credit than I actually do, because the transfer amount is still reflected on both accounts, and because my credit score has gone down a total of 23 points! Capital One has also now cost me an additional 9.89% interest on $12,000 for the next year, which translates into $1,186. It’s been over 6 weeks now, and the balance transfer has not taken place. Customer service and escalations to management has still led to zero action and no help whatsoever. I can’t believe how little they care. Unbelievable and disgusting. NOT HAPPY!!!!
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dave minnich
a month ago
my accounts been closed but still…
my accounts been closed but still hacked. now they have my bank info and hacking my personal checking account. what a garbage company
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skylar knight-sonier
a month ago
Where do we go to start a class acrion…
Where do we go to start a class acrion law suit. they are orginazed crime. Is there a government department to do this. i have called and written and no one cared. SHUT THIS COMPANY DOWN
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ne
a month ago
Terrible card
Terrible card , no real benefits, cash back is at most 80 cents , MAYBE 😐 , customer service knows NOTHING they don’t even pretend to help atp. started off at $300 had this card for 1yr 6months , my limit now ? still $300. Then they say “you don’t use your card enough..” I CANT DO ANYTHING WITH $300 … CANT WAIT TO GET A BETTER CARD & leave these people alone 😐
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mehrdad tebyanian
a month ago
It is unsuitable for personalities and…
It is unsuitable for personalities and businesses working with the Capital One of a spark. The Capital One Sparks business, employees, and managers are rude, impersonal, and illiterate. Their customer service is ZERO for disputing. If you spend money with this credit card never you have the support from them to protect your right. I feel sorry for Capital One and I believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them myself and suffered a financial loss. Don't try it again!
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anonymous
a month ago
I applied for a credit card and was…
I applied for a credit card and was getting a bonus which I confirmed with a applications rep on the phone during the process. I look today and I'm not getting it so I call in and the rep basically says she's never heard of the bonus and it is not applied to my account or in the notes of my account. I looked at the terms of service and the bonus is not listed. It turns out it is a targeted offer and is only offered to certain customers after looking on the internet. This bank is disorganized and this mistake would not happen with my previous bank. If you are considering a capital one credit card you should think VERY hard about how much you want it/need it. You might not get everything you are promised. It is also hard to get a agent on the phone because the robot wants a lot of information. This wastes a lot of time.
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mehrdad tebyanian
a month ago
do not trust them never.
It is unsuitable for personalities and businesses working with the Capital One of a spark. The Capital One Sparks business, employees, and managers are rude, impersonal, and illiterate. Their customer service is ZERO for disputing. If you spend money with this credit card never you have the support from them to protect your right. I feel sorry for Capital One and I believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them myself and suffered a financial loss. Don't try it again!
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shonda jones
a month ago
Capital One has the worst banking…
Capital One has the worst banking system ever. My direct deposit from the government was supposed to be in my account Friday December 30, 2022 because January 1,2023 is on a Sunday. But yet im stranded in a airport with a 2 month old because capital one is telling me its their holiday weekend and I wont get my money until Tuesday January 3,2023. This will be my last time banking with capital one or doing any business with them.
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nathanael kepler
a month ago
If zero stars was an option I’d go with…
If zero stars was an option I’d go with that. These people send me a pre approval letter for a union credit card to go with the union I’m a member of. Letter looks great, I did need one more card to have on hand, fill out form with all the necessary pre approval information. Denied. I have a perfect card payment history, never missed one single payment and these fuc((( still deny me. To hell with you Capital scum, I will never use you!!!
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mehrdad tebyanian
a month ago
Do Not Trust to cathy dispute center manager
It is unsuitable for personalities and businesses working with the Capital One of a spark. The Capital One Sparks business, employees, and managers are rude, impersonal, and illiterate. Their customer service is ZERO for disputing. If you spend money with this credit card never you have the support from them to protect your right. I feel sorry for Capital One and I believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them myself and suffered a financial loss. Don't try it again!
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scott stocker
a month ago
Verify code
Logging into the website you got to have verification by your cell phone starting up the app you have to be verified by your cell phone. Each and every time you try and look at your information you got to get verified by your cell phone it's getting too frustrating you got to do that every single time oh for your security.
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millie shaw
a month ago
wish I could give 0 Stars!!
wish I could give 0 Stars!!! Always pay credit bill on time, however today, received call from them, saying I was 3 months behind....Paid update to them, and thought everything was fine, and they closed my account.....Tomorrow borrowing money from husbands account and paying them off....NEVER TRUST "Capital 1 CROOKS"!
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shannon
a month ago
This is the second time I have…
This is the second time I have deposited a check that I now have to wait 7 days to access. Completely ridiculous. It is my paycheck which normal people need to pay bills with on time. The Bank is the reason my bills will be late?? Makes no sense. Go anywhere else. You will need to do better if you want people to use the checking account that you so proudly advertise. What's in your wallet?, Come on?? Obviously nothing since they continue to hold people's money.
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allan bieler
a month ago
By far the worst of the worst.
The worst of the worst
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skylar knight-sonier
a month ago
I am very frustrated with capital one
I am very frustrated with capital one. I have 5 accounts with them. I paid 3 credit card off paid in full. Along I paid off in full Discover and American Express. Cap one added an extra charge of 56.00. I called and they said it was interest. I ask them to wave the charge. The agent said. No. I ask if they were willing to lose a customer over this. He said yes. He said it was up to me if I wanted to use the card. However they would not wave the fee and I must pay it by due date... OH BY THE WAY DISCOVER AND AMERICAN EXPRESS REFUNDED MY ACCOUNT. What's in your wallet. hopefully not capital one
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doreen martone astore
a month ago
I have used capitol one here in shirley…
I have used capitol one here in shirley for at least 30 years. Today I am absolutely frustrated! I have been trying to call the branch to speak with someone and ask a simple question. It took me 4 hours to finally get someone to answer the damn phone! 4 HOURS! Are you kidding me capitol one?! all I needed to know is if they offer Medallion Signature guarantee. Thats it! Took all of 1 damn minute! Here I am with a damn knot in my stomach from frustration for that! Thanks alot to all who sat there listening to that phone ring and ring.....
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gunfighter simulations group
a month ago
Horrible service and sketchy billing practices!
On December 19th, 2022, made a payment to my Capitol One credit card for the balance showing on the account. It was admittedly three days after the due date, but I had made a $15 payment on the due date because the check for the payoff was in the mail. Yes, it had to be done this way due to being part of a refinance/debt consolidation. I assumed the payment would prevent me from being charged a late fee, but it did not. So, when I checked the account on December 20th, I found I had been charged a $40 late fee and still had a balance of $25. Instead of arguing I just paid the $25 and decided to move on with life. Today December 24th, 2022, I logged into my capitol one account to use the credit score app connected to their site. Low and behold I discovered I had a balance o $19.15 which was interest charged on the previous balance paid off on December 20th. Yes, that’s right they charged me interest on the previous balance because it was paid to them three days too late. I called and spoke to representative and asked if there was some way, they could remove the interest charge and put the account to a zero balance. Keep in mind the account has been locked since Summer of 2020 when our glorious political elites locked us down and made getting paid real difficult. I literally have not made a purchase with this card in almost three years, yet I am still paying interest. I was told that the rules are the rules and to basically go f@#k myself. I asked to speak to a supervisor who told me the same thing. No concern for my longevity as a customer, or appreciation that I actually paid them back instead of filing bankruptcy or letting it just go to collections. I have had this account since July of 2012 and paid them thousands of dollars over the years. Far more than I ever charged to the card, but why be concerned about the people who literally pay for you to have a job. When I called to pay the last $19.15 to the account and close it, they didn’t even try to dissuade me from closing the account or make any attempt to fix the issue. My suggestion is don’t do business with them under any circumstances. They have no concern for their customers, and I sincerely look forward to the day when I hear on the news, they’ve gone out of business like so many other organizations with the same customer service model.
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tommy albertson
a month ago
I have two unsecured capital one credit…
I have two unsecured capital one credit cards that I’ve had for three years now. My credit score is now at 745 and capital one still refuses to up my credit limit past $800 when other credit card companies are sending me cards with limits at $5000. I will be canceling both these cards since they do me no good in helping to raise my credit score. I feel like the last three years of history is just wasted on these people.
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randy abbott
a month ago
Shame on Capital One
Shame on Capital One if I could rate Capital One ⭐️0⭐️ zero stars for screwing me over majorly out of a on going dispute for 30 days after getting scammed out of $211.90 on two $100 dollar prepaid Visa gift cards from Kroger last month in November and Capital One got me the dispute paperwork three days later Capital One dismissed my case and it's absolutely ridiculously embarrassing to know that Kroger and the prepaid card company didn't want to accept no liability for there actions for selling the bad prepaid Visa gift cards to and Capital One didn't want to accept no liability nor Capital One wanted to fight the prepaid card company and Capital One deserves to be held accountable in concept court and fined and sued for the entire fraud scandal and would like to pass on a FYI to everyone out there please don't waste your money on prepaid Visas or Mastercards or any prepaid gift cards for any purpose under any circumstances and due to the very bad embarrassing outcome of my dispute case I had to force myself to permanently indefinitely quit doing business with Capital One and had all my credit cards permanently indefinitely CLOSED due to the very bad awful ridiculously pathetic dishonest liars and don't stick to there promises for there customers and the worst people ever in my life to deal with and would like to share this customer service satisfaction complaint and I want to share my complaint with everyone and please don't do business with Capital One cause they are the biggest huge joke ever in the world.😡
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steven moncur
a month ago
went to put 150,000 in a cd
went to put 150,000 in a cd. the teller told me I had to have an appointment to talk to someone. then she said I can only do it online. Rude and I will put my money somewhere else. Not customer friendly. Stay away
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complete fire solutions, inc.
a month ago
Worst Bank Ever!!!
Worst bank ever, put your money in your safe. There system sucks.. there so called ,"supervisors" are rude and they argue with you. They cashed 20k in checks from my account and they cant tell me where the money went. Take my advice please or not
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harlan w
a month ago
Capital One Horror Holiday’s
So, I’ve hadn’t experienced this before with Capital One Venture credit card. However, perhaps it had to do something with our more recent account card shutdown? A fraudulent purchase which was made in New York City, that we never made was detected and we got a new card expedited to us. We then days later traveled to Paris on a Christmas holiday only to have more of our own purchases troubles. One or two smaller purchases had gone through and then it got shutdown AGAIN. Oh boy. I was on phone calls the rest of that afternoon and into the late evening prior to maybe being resolved. The embarrassment in a Paris shop while the Capital One card international customer service number agent stayed on the line? An unbelievable incompetence, and the most horrible English accented unintelligible language! If these cards do finally work again over here, I’m still not sure that I can recommend this card company for their pathetic poor customer services. I do recommend though IF you have this problem to ensure that you speak to the U.S.A. DOMESTIC customer side with Americans. This was the most frustrating and painful experience I’ve ever had with any customer service provider.
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bill cornfield
a month ago
Worst customer service ever.
Worst customer service ever. We have a corporate credit card with Capital One for our employees. One of our employees who has not used his card recently attempted to charge a $3,000 ticket on Singapore Airlines. The charge was declined and when he called Capital One, they asked me, the company owner, to get on the line which I did. They asked several questions, and I provided them all the information they requested. The representative told us the card was good to go and we should try the charge again. When our employee tried again the charge was declined for a 2nd time. We called again and this time they asked me to upload a photo of my driver’s license which I did. We were again told that the card was good to go, and we should try the charge again. When our employee tried again the charge was declined for the 3rd time. This time they locked the account for ALL of our employees. They sent me an e-mail message and asked me for Federal or State Issued ID, Proof of Residence and my, Social Security Card. We were told by the supervisor our entire account is now locked and that once I upload the information requested it will take 7 – 10 business days to review the documents and unlock the account. This means all our recurring charges that are attempted during this time will be declined. I explained that I do not have my Social Security card and that getting it would take 10 - 14 business days. To put things in perspective, we have had the account for over 10 years and our average charge volume is $30,000 per month. The account is automatically paid in full every month and has never been late. I offered to go to a branch to get this problem fixed but was told the only way to fix it is to get them my social security card. We have had our relationship with Capital One for almost 20 years and we have a large balance in our savings account. No one could offer an explanation of why a social security card was needed for the 1st time ever. Our business baker tried to help but in the end was told that the credit card division is separate from banking, and they could not help.
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kimberly smith
a month ago
I have mobile checking and photo shot…
I have mobile checking and photo shot my check into my account. It’s now exactly a week later and I have another check to deposit but I’m afraid it’ll take a whole week for this one. I’m a contractor so the checks are hand written from a business account. My boss said the money came out of his account the day after I deposited it but capital one refuses to release the money, they state it’s the way their system does it and it takes a while to get the money from one bank to my account. I’ve done mobile deposits many many times on other checks and never took this long. My car and credit card payments are now late. Their online robot doesn’t have enough information to answer questions. I signed this weeks check over to my wife and she deposited it into her Wells Fargo account and is transferring it to me in Facebook pay so it becomes readily available.
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sami girgis
a month ago
The most stealing cc in the world I…
The most stealing cc in the world I paid off my cc then 3day after they applied interest inn zero amount and they not even wanna wave it cheating stealing
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dan p.
2 months ago
I contacted Capital One via letter
I contacted Capital One via letter, fax and email regarding an overcharge by Priceline of $975.45. Capital One responded that Priceline claimed the hotel transaction at the Holiday Inn Plesanton, CA was non cancellable. Capital One's claim was false. I submitted a photo of Priceline's website for the Holiday Inn in Pleasanton and it showed the reservation was cancellable. I responded to Capital One on November 19, 2022 before their reply deadline of 10 December 2022. In my correspondence dated November 19,2022 I send them information on the reason my case to refund the $975.45 plus a document from Priceline showing they would refund $810.00. I received a letter from Capital One today, December 20, 2022 that my case with them is closed because I did not respond within an allotted time of 60 days. Bogus claim. Capital One's lack of response is clear they will not assist you with a claim.
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jordan demarsico
2 months ago
Capital one's customers service is just…
Capital one's customers service is just as bad as the merchants (whos side they took) who scammed me out of money. For the first time in over 10 years of being a Capital Ones customer I needed their help with a shady dress company who scammed me into buying multiple dresses for my baby shower ( i didn't know what size I needed so I had to buy multiple sizes and styles) Prior to purchasing the dresses the merchant informed me (all in writing) that I would be able to be refunded for the dresses that did not work/ fit. As soon as I returned the dresses they ghosted me and would not reply to my emails. ( they conveniently didn't have a number to call) I had to file a dispute with Capital one against the merchant and its been a nightmare ever since. Capital one has had me doing back flips and jumping through hoops. I've sent them multiple emails as proof from this company in writing saying I will be refunded to my original form of payment. As well as tracking numbers and screen shots of emails that prove the dresses were returned and in the merchants possession. All this merchant had to do was lie and tell Capital one and master card that "I was aware of their no refund, only store credit, return policy" and thats all it took for Cap One and Mastercard to side with this horrible company who stole from me. I've lost hours and days of my life calling Capital one with one customer service representative telling me what I've submitted was enough only be be told via mail that my dispute was favored against. Then calling again and having another customer service representative tell me I didn't submit the proper documentation. And asking me to send over documentation that I had already sent multiple times. I've even emailed their customer support multiple times as well with no response from Capital one. Its like they have me literally walking in circles having them send me the same documents over and over. A five year old could read these emails and see I was scammed and robbed yet everytime I call Capital one they ask me for the same documents again or tell me what I've submitted wasn't enough even though I'm literally sending them EVERYTHING they are asking for. To make matters worse... not only did this dress company scam me, but they have the dresses in their possession, refused to refund me and wouldn't even give me store credit (which apparently is in their only store credit policy) so they stole from me all around. I even showed proof to Cap one that this company wont even honor a store credit and my dispute was still denied. Capital one does not care about its customers and as soon as i finish paying off my cc bill I will be closing all 4 of my accounts with them. Absolutely horrible!!!
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lesley sutton
2 months ago
I am so tired of msg telling me my…
I am so tired of msg telling me my payment is due...in 11 days 10 days 9 days etc. It borders on harrassment.
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j.r. “skooterdahandyman” harkn
2 months ago
This company is by far one of the worst…
This company is by far one of the worst credit card companies to do anything with my uncle has had me trying to help him out for almost a week now and these people have asked for 15 things verification that he’s given them all of them and they still having issues verifying him as a person and when I call for him like he tells me to when he’s on the phone and tell them that I’m supposed to be talking to them they still give us a hard time capital one needs to go on somewhere
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cody daniels
2 months ago
Capital One won't help when you need it
Capital One appears to be intentionally obfuscating the dispute process. Summary: After 1.5 years of repeated checking and document submission, I have been told that this case was disqualified from the start for being 10 days late to a deadline for which I had no notification. 1 - The merchant submitted false information to dispute the chargeback request. 2 - Capital One did not notify me of a short deadline, by which to submit additional evidence. 3 - I called Capital One and was told to submit more information through email, which I did. 4 - No notifications were given, I called Capital One and was instructed to send more information through email. 5 - I have been following up on this case periodically for 1.5 years. 6 - Again, no notifications. I called Capital One today to follow up and they told me, upon their review, THAT I HAD MISSED THE VERY FIRST DEADLINE BY 10 DAYS and the entire case was disqualified to continue from that point. - I have been repeatedly asked to submit information for 1.5 years, for no reason. - I have been told that customers who opt-in for electronic documents are never notified, but that the responsibility falls on my shoulders. (They said I should be frequently checking for documents within a hidden part of the phone app.) Run away.
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mehrdad tebyanian
2 months ago
Don't trust them
Don't trust them, Condor Airlines didn't charge me anything. Cathy is the fund manager and is very unprofessional and rude. She was trying to screw me and they wouldn't give me my money back. I want my money back.
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kristian roberts
2 months ago
Ruthless, disloyal, and greedy
Ruthless. Been a customer a long time and asked for a reduced interest rate. I've always paid on time and even early. Sometimes I've paid twice a month. I've also paid more than the minimum payment several times. I was told that they are not offering reduced interest rates. Like, at all. I seriously wouldn't wish them on my worst enemy. Please think twice before doing anything with this greedy company. It is the only credit card I have and it's a nightmare.
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shradha juneja
2 months ago
I have owned Capital one Venture and…
I have owned Capital one Venture and venture One credit card for 2 years now paid their $99 annual fee and they have the worst service. No big benefits, customer service sucks big time. No good prices available in their travel portal. I own other cards AMEX, Chase sapphire, etc. Every bank understands and makes sure the customers have good experience but not Capital One. For the first time, I used my reward points and paid some amount towards my balance but i was charged interest on the amount. I don’t know why? And then when i reached out for an explanation they didn’t do any good! TRASH CAPITAL ONE
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emerald minecart
2 months ago
Very very bad
Very very bad. All services and communications are overseas. The company steals. They decide what charges to charge EVEN when you tell them there are to be no charges. I have been thru 4 credit cards with them because they steal my money. You cannot talk to an American. They won't give you the corporate headquarters email. They are a scam. They are in cohoots with Microsoft and google!
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altcoin vip club
2 months ago
Capital one is garbage trash illegal…
Capital one is garbage trash illegal fraudulent Ponzi scheme lenders with horrible management and corrupt executives as well as terrible racist spokesmen for their dumpster fire antonellis cheese shop commercials. Everyone should band together and bankrupt capital one and destroy their pathetic missleading illegal advertising campaigns that prey on the lower class.
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s c
2 months ago
Dishonest unethical unfair discourteous…
Dishonest unethical unfair discourteous inconsiderate disloyal selfish will never consider them and will always share my experience with everyone about them
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jessica
2 months ago
The Absolute worst experience of my…
The Absolute worst experience of my life with these dud heads never again lesson learned
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tamatha coatney
2 months ago
Capital one I’ve had for 11yrs …I…
Capital one I’ve had for 11yrs …I recently paid them off (November )and got hit with an interest charge of 86.57 for October??? WHY so I proceed to call to tell them you got over $7,000 dollars and you want to nickel and dime me for 86 bucks no way!!! So the CSR agent was a tad rude when she tries to explain the reason for the charge but when I asked for a manager she states under her breath that it won’t make a difference anyway…and she was right their is no customer service anymore and they act like waving 86 dollars is going to collapse the entire credit card structure!!! I’ve been a down right exceptional customer I think I’ve had mishaps where I needed extensions or was late once in 11yrs. Well I’ve closed my account not concerned about credit score at this rate in the game but I’m not paying that …terrible terrible company it’s went down since 11yrs ago I would not recommend sorry 😢
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steven embater
2 months ago
Big Promises, No Delivery
The Venutre X product promises big rewards, including an annual travel credit and annual points boost to your card. The problem is they do not actually deliver on these rewards, making an expensive card not worth the fee or the fruitless calls to customer service. Their reps will read from a script and promise resolution, but nothing comes of it. Stay away from Capital One.
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a slicer
2 months ago
I’ve used online banking for nearly ten…
I’ve used online banking for nearly ten years with no issue. Suddenly my account is restricted, and after minimal hours of asking to verify my ID which I was unable because I was working, they closed my account. My friend spoke with the current female manager who was overeager to place P2P payment as fraud, when we both have sufficient reason that is wasn’t and that anyone involved in whatever issue they brought up could have been called in. They arrogantly dismissed my friend’s assertions and refused to do anything until I had to verify my account, which was nearly impossible since the appropriate dept. would HANG UP on me AND, couldn’t match all relevant information to their records!!! Can you believe that?? 10 freakin years. Based on the other complaints on this site, it sounds like jumping ship is a good idea. Incredible how you make payments on time and provide ALL of your information, suddenly you cannot rely on your EX favorite bank and you cannot pay the bills!!! Maybe Amex won’t have supervisors who act before they think.
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alison
2 months ago
Paid off my credit card in full to be…
Paid off my credit card in full to be charged £10.95 interest. Why? I paid on time aswell. Will be closing my account. Disgraceful.
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lance r
2 months ago
2022 and they hold your funds forever
2022 and they hold your funds forever. I left WF because I loved Capital One’s credit card. It looks like I’m going back to WF because I never had an problem with deposits and those being immediately available. Come on Capital One… you can do better than this.