The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.
BestMoney.com
CIT Bank Review
All types of high-yield savings accounts
Reviews 325
CIT Bank
Visit Site
CIT Bank
CIT Bank
Average
Reviews 325
Sally Herigstad
Jan. 06, 2023
2 min read
Sally Herigstad
CIT Bank summary
CIT Bank is an online bank that allows you to access banking services securely and conveniently, without leaving home. CIT Bank’s streamlined service model allows it to offer higher interest rates on savings accounts and lower service fees than many of its competitors. CIT Bank is a subsidiary operated by CIT Group, Inc., a financial holding company with over a century of experience.
Pros
  • Higher interest rates on savings accounts
  • Low or no fees
  • Operated by CIT Group, Inc., in business for over 100 years
Cons
  • Customer service by telephone not available 24/7
  • No personal loans or credit cards offered
  • Paper checks are not included or permitted to make payments

CIT Bank at a glance

4.2
Editorial score

Fees?

No fees at all
5.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
5.0

Customer service

Customer service during extended business hours
3.0

Online experience

Functional site with most banking features available; no live chat
3.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
5.0

CIT Bank CIT Bank Visit CIT

Advantages Over Regular Banks 

You can save time and money by banking wherever you are. You can make deposits, pay bills, and monitor your account more closely, without ever driving to a branch office, donning a mask for COVID-19, or standing in line. 

The bank saves money, too, by not maintaining brick-and-mortar branch offices. It can pass savings on to you in the form of fewer fees and higher interest on your savings.

If you still need to get cash from an ATM, don’t worry. When you use an ATM from another bank, the fees are deducted from your account. However, at the end of every statement period, CIT Bank reimburses your account for up to $30 for ATM fees.

Cutting-Edge Banking Services 

CIT Bank offers the latest online and mobile banking services, including:

  • 24-hour access to your account for better financial control
  • Easy money transfers between accounts
  • Online bill pay 
  • Customer support by email, chat, or telephone
  • Integration with Apple Pay® or Samsung Pay™ using your eChecking debit card
  • Debit card controls, including the ability to turn your card off and on, establish limits, and set alerts
  • Text banking for checking your account balances and transaction history
  • Online calculators to help you manage your money, such as the Savings Calculator
  • Sending and receiving money from trusted friends and family with Zelle®

Traditional Banking Services 

In addition to offering mobile and online banking, CIT Bank provides traditional banking services, including:

  • Mortgage loans
  • Wire transfers
  • Retirement accounts, including Roth and Traditional IRAs and Coverdell Education IRAs

Interest Rates and Fees 

Choose the type of checking or savings account that best meets your needs.

AccountAPYMin. Balance
Savings Connect4.05%

Opening: $100
$25,000 min. balance

Money Market1.55%Opening: $100
eChecking0.10%Opening: $100
On balances under $25,000
eChecking0.25%Opening: $100
$25,000 min. balance
1-Year CD0.30%Opening: $1,000
4-Year CD0.50%Opening: $1,000
No-Penalty 11-month CD4.10%Opening: $1,000

All interest rates are subject to change. See the CIT Bank website for details. 

CIT Bank CIT Bank View Rates

Customer Service

You can use online and mobile banking 24 hours a day, 7 days a week. You can also check your account balance by telephone anytime, day or night. 

For questions about a new or existing account, customer service is available Monday through Friday, 9:00 a.m. to 9:00 p.m. (ET), or Saturday 10:00 a.m. to 6:00 p.m. (ET). 

Call: 855-462-2652 (U.S. calls)

626-535-8964 (Outside U.S. - toll call)

Fax: 866-914-1578

Mail forms to:

CIT Bank, N.A.

P.O. Box 7056

Pasadena, CA 91109-9699

Mobile Apps

For convenient access to your CIT bank accounts, download the mobile app on Google Play or the App Store. Follow the set-up process and enroll your device.

After you set up your account on your mobile device, you can manage your money anytime, anywhere. You can take a picture of a check to deposit it in your account, transfer money between CIT Bank accounts and accounts at other institutions, check your balances and history, and see statements.

If you have eChecking and the mobile app, you can also use Bill Pay, send or receive money from friends using Zelle®, or make payments online or in stores using Apple Pay® or Samsung Pay™.

Security

According to CIT, it works to protect your privacy by using physical, electronic, and procedural safeguards. CIT does not use email or texts to request your personal information, and any personal information that you request to be sent to you by email is encrypted.

In term of security, they use measures to keep your accounts and information safe, including:

  • Monitoring transactions and activities
  • Antivirus protection of their computer system
  • Firewalls to prevent unauthorized access to their systems
  • 128-bit Secure Socket Layer encryption to prevent interception of your information
  • Automatic sign-out from your account after a period of inactivity

Conclusion

CIT Bank, a trusted name in banking for over 100 years, offers user-friendly online and mobile banking services to make your life easier and to help you save money. You can earn competitive interest rates on savings and retirement accounts, do daily banking tasks, and keep a close eye on spending and other transactions, all without traveling to the brick and mortar branch of a bank.

CIT Bank CIT Bank Visit CIT

CIT Bank Disclosures

*CIT Bank's eChecking account offers 0.25% APY with $25,000 minimum balance

0.10% APY on balances under $25,000

The Annual Percentage Yields (APY) and interest rates are effective as of Feb 3rd 2023. Fees may reduce earnings. Checking APYs and interest rates are variable and may change at any time without prior notice, including after account opening. The minimum opening deposit for eChecking is $100. See Fee Schedule and Agreement for Personal Accounts for details.

To obtain the interest rate and APY disclosed, the minimum balance for the applicable balance tier must be maintained.

Sally Herigstad
Written by
Sally Herigstad
Sally has been writing about personal finance since 1998 and is the author of “Help! I Can’t Pay My Bills” (St. Martin’s Griffin). She is a licensed real estate broker in Washington state and a retired certified public accountant. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
Top 5 Online Banking
Chime®
Chime®
Read Review|Visit Site
Read all reviews
Must Reads
Read all articles
Trustpilot reviews
See what some costumers are saying about CIT Bank
CIT Bank
Average
Reviews 325
on
Excellent
74%
Great
5%
Average
2%
Poor
2%
Bad
17%
A
anthem adult psychiatry
8 days ago
CIT Office Phone Lease
CIT handles our phone lease for our psychiatric practice office. CIT has been easy to work with, especially in setting up automatic ACH payments. We had a few minor problems when we started the lease and CIT customer service was easy to work with and very professional. I highly recommend them.
consumer-image
randolph carr
15 hours ago
Discrimination. Don’t trust CiT with your personal information applying for credit. I think there fraud
The worst company to apply with for an Apple Business Account. We feel discriminated after we provided our ID cards via upload to there website our approval that we had for two days already was changed to declined all if a sudden… We applied for a Apple business leasing account , got approve for $20,000 after providing my business EIN number and my social, they had me choose my equipment my plan , agree to terms , to then send me a request for picture ID of myself and business partner why I don’t know , we’ve been approved 2days ago… now we receive a email saying our approval is now declined . Something seem fishy with this company after they receive all your personal information they decline your approval . Don’t trust them. So now we have to keep an eye on our credit reports for fraud .
F
fernando juan
4 days ago
Nunca creas esta aplicación de trucos
Nunca creas esta aplicación de trucos, si realmente amas tu dinero, por favor, nunca instales esta aplicación de trucos, gracias a FAST ASSET RECOVERY•','"ORG por ayudarme a devolver mi dinero. Es aconsejable si has sido estafado por esta misma empresa, ponte en contacto con FAST ASSET RECOVERY•','"ORG para que también puedas obtener tu reembolso
R
roselyn nicholas
5 days ago
Op dit Platform beloven ze een enorm rendement
Op dit Platform beloven ze een enorm rendement. Maar toen uit het niets op een vrijdag 27, werd alles geblokkeerd. Dan hoor je hem een nieuw platform openen, nadat een ander mensen keer op keer vraagt om geld te investeren, F A S T A S S E T R E C O V E R Y • O R G help me mijn geld terug te krijgen. U moet juridische middelen krijgen om uw geld terug te krijgen
G
gerhard karl
5 days ago
Ich bin so froh, dass ich mein
Ich bin so froh, dass ich mein Geld von Fast_asset_recovery) zurückholen konnte • oder.g zurück von dieser abweichenden Firma, deren Post, um Profit für Menschen zu machen, aber gewöhnliche Diebe sind, gut sein, um Ihr Geld zurückzufordern.
A
anton a.
5 days ago
Sono così felice di essere stato
Sono così felice di essere stato in grado di recuperare i miei soldi da Fast_asset_recovery) • o di ritorno da questa società deviata il cui post per fare profitto per le persone ma sono ladri comuni, fai bene a reclamare indietro i tuoi soldi.
N
neela gilbert
11 days ago
mid experience
when i created an account and tried to login the phone numbers available for a one-time code weren't mine. i called the support and after waiting around 15 minutes I finally talked to a real person who explained I had to enroll and set a USERID and password (even though I did that in the application step). once I did that everything else worked but overall the instructions weren't as clear as they could have been. i don't understand whose numbers were the ones that first showed up since I'm assuming the USERID I picked was not taken. not sure if I will keep the account. my advice if you're having trouble: DO NOT GET OFF THE PHONE CALL. they offer to call you back but I've seen in other reviews that they never do. may or may not keep the account, the APY is pretty nice
J
john dautremont
14 days ago
What customer service?
I have tried unsuccessfully to speak with a customer service representative for days now. The computer places me on hold, music plays, after 45+minutes waiting I hang up. I have emailed our account representative, she has not returned my emails. My HOA has entrusted a group of people like this to manage our HOA's $250k?!? Next board meeting we will be discussing alternatives. Update. I have messaged my phone number through Facebook. No response.
C
chris brickner
15 days ago
I wouldn't trust these guys with five bucks.
I opened a new account with them and they forced me to use my old address, even though I updated it with my new one. I've tried to fix it online or through the app but you can't. They told me that I had to call customer service but everything you call, there is at least a 30 minute wait. I have a decent amount of money I was putting in with them too, so I'm not sure what the problem is but I'd rather get a lower interest rate and have a reliable bank. You'll never go anywhere with this kind of customer service. In fact, it seems suspicious just how bad it is. I submitted a complaint with my uncle at the SEC to have this place looked into.
J
joseph bonelli
16 days ago
Customer is always WRONG
Went to make my first deposit and screen froze. CIT showed no balance, no recent transaction, NOTHING. Next day made accepted transfer with acknowledgement on the screen. No confirmation of transfer emailed. Four days later, two deposits shown, second transfer bounced at my bank. $35 fee. CIT says I should have gone to another screen and known better. Save yourself the frustration and expense of dealing with companies like this. They told me I'm at fault and now have to wait 9 days after first transfer to access my money. Day 10 will transfer all of my cash out of this poorly designed, online bank.
M
millie construction,llc
16 days ago
Not very easy to communicate
Not very easy to communicate Did not received a call back Still having issues on why they are charging my account on insurance since I’m in compliance Not returning calls
M
merle
21 days ago
Anch'io ho perso molti soldi con il…
Anch'io ho perso molti soldi con il commercio e la finanza, ma sono per sempre grato a quickassetrecovery org per avermi aiutato a ottenere tutto ciò che mi è stato rubato da questi truffatori
S
shine shop
22 days ago
Lots of fine print!!!!
Lots of fine print!!!!! Locked in a contract for 3 years, the phone system is old and out dated can't even receive text messages. They add insurance without ever asking or discussing if the office was insured with General Liability (so we were paying double insurance for the out dated phone) and I had to go through 3 customer services people to figure out why we had extra charges, they did not know why and everyone had a different answer. They had and still have the wrong information on the contract including our EIN Number. We were forced into contract because the previous owners had a contract with them and they would not release the telephone numbers that the business has used for the last 15 years. We were also told even if we buy out our contract the may or may not release the telephone numbers, even had COX call and try for a while and we all gave up, completely feel defeated. At this point I'm not even sure if they will release our numbers to us after our contract is up, they will probably make us buy them back. Been a horrible experience from the start and certainly cheaper to buy your phones out right from Office Max. Not to mention they are so over priced!!
A
agreeable dragon
a month ago
Scam company, horrible company, deceitful business practices.
Never use them. Ever. Horrible. Seems like a scam type leasing company. They charge exorbitant prices and insane interest. Also they have excessive leasing terms for machines that will not last that long. Someone in our company bought a copier from them and signed the document with very little financial knowledge. We are on the hook for over $11,000 for a machine that costs $1,900 new. Also, they just sent us a bill because they claim that they forgot to charge us for freight or something. Now they want another $900. I cannot say this enough: Never use this company. Ever. Also, they are using some 3rd party, called Impact, to charge us fees for toner & copies. So there is an additional bill. Plus CIT is already charging us maintenance on the original lease which increases every few months. Never use this company.
D
david
a month ago
The worst company in the world to…
The worst company in the world to finance thru I financed $28400 plus there fees $950 $350. There were no federal disclosers on my contract no apr no nothing but there fees after 3 years of payments I still owe more than I financed there crooks do not deal with this company . I’m haveing too get a attorney to find out what’s going on this is old times dealings like rule of 78 they outlawed years ago but this company still pratices the rule of screw your customer you will only have them once they don’t have repeat buissness.please beware of them
J
josie watson-gross
2 months ago
Dr. Michael Cox is a very wonderful and pleasant doctor to have service you.
Whenever I call the office, I always get great service with what I need and I appreciate their help so much.
c
customer
2 months ago
Easy to work with
Easy to work with
V
villacorta law group
2 months ago
Robert and John are the best!
Fantastic customer service experience. Thank you Robert and John. You guys are the best! Very knowledgeable team
S
sam h
2 months ago
Nice customer service representative
Nice customer service representative
d
dan reichert
2 months ago
tech support sucks
Utter incompetence. It took an hour to open my account with someone on the phone and they advertise 5 minutes. Tech support sucks, too. Avoid.
B
bella
2 months ago
Don't Be Fooled By Cit Bank's Introductory Rates!
I've been a customer of Cit Bank for several years. I was lured in by their high yield savings rate, which immediately dropped to a deplorable amount. I immediately planned to cancel the account, but every time I called to cancel, the wait time was so long that I gave up. At first, I blamed the lack of customer support on COVID. Now it's clear that the bank literally doesn't care about their customers at all. I finally set time aside to close out this account. Now that interest rates on high-yield savings accounts have gone higher, most of my other banks are up to 3.6+%. Cit Bank is still under 1%. Ridiculous! I waited for a very long time to talk to a customer service rep. When I told them I wanted to close my account, they said I'd have to speak to another rep. They said, "let me put you on a brief hold." The "brief hold" is over 30 minutes so far in addition to the abysmally long hold I was already on to speak to customer service rep #1. So basically, I'm unable to close my account without spending hours of my day trying to get through to someone. Unlike other banks, there's no way to close the account online. There's no way to email customer service or chat with customer service online. You're trapped. Don't do it! I've never had a worse experience with a bank, and I regret the day that I opened this account.
J
juan p. noboa
2 months ago
This bank took over 45 days to let me…
This bank took over 45 days to let me that they were going to pay the vendors. This only happens after I sent an email out that I was not going to need the loan any longer. They went ahead and pay the vendors. Northern Tool being one of those vendors. And since September they can not provide me with an statement showing me what am I being charge for. Be careful with people like drew Gaberseck from CIT this person will not return calls, and he will not answer calls. After instructing northern Tool not to provide any type of information to me in particular. After months of trying to communicate with them to get a simple statement about the charges they claimed. I still do not have it.
c
customer
2 months ago
We finally got where we needed to go…
We finally got where we needed to go buy it took too much effort.
D
dennis & terrilee
3 months ago
Cannot speak with a human at CIT
Cannot speak with a human at CIT. Called in several times and wait time was over 45 minutes. They say leave a number and they will call back in order received. Did that about two weeks ago, a week ago, and yesterday, and so far no return calls.
C
chapman construction
3 months ago
They keep charging me insurance even…
They keep charging me insurance even though I have provided ins coverage 3 times
P
pro civ construction llc
3 months ago
We still have not be refunded for…
We still have not be refunded for insurance or another rental charge that should not have been charged to us.
n
nancy brown
3 months ago
Cit bank won’t let you access your CD online.
I’ve now been on hold with Cit bank for a total of 52 minutes. They will not let me access the funds in my “no penalty” CD without talking to someone. A human answered the phone about 25 minutes ago and said they needed to transfer me to someone in their “CD division.” If this is online banking, why can’t I access my account without talking with someone? Cit bank’s customer service is the worst I’ve ever encountered with a financial institution. You’d think they would care about someone with 40k in a CD, but they’ve made it clear they don’t. If I ever get to speak to customer service, I’m withdrawing my money and RUNNING away from CIT. I would advise anyone reading this to avoid putting any money on this bank, and stay clear of their CDs. Yes, they have a relatively good interest rate right now, but so do a lot of other banks that actually care. (Since it took me approximately 8 minutes to write this up, I’ve now been on hold for an hour and guess what? Customer service is closed.)
G
garey clark
5 months ago
Actually the loan or lease procedure…
Actually the loan or lease procedure was not bad. However, I put up some land as collateral and the lease was paid off in 2017. Georgia code requires them to release the lien within 60 days of payoff. It’s 2022 and they still have not released the lien. I have called and emailed every day and I get nowhere. . No one seems to know what to do. My theory is nobody cares because the money has already changed hands. Terrible service. They can contact me at 678-873-5785 if they want to actually get it squared away. Update edit : 3 days later and still no response from your “Team” I have done all the legwork for them and sent the paperwork 3 times to no avail. 3rd update edit. 2 more days and no one from your “fabulous team” has contacted me You have a lien on my property. You have 60 days after payoff to remove it. It’s been over 5 years. This is called “Slander of Title” in the legal world. If this is not resolved by Monday I will lose the sale if this land and will be looking for damages due to your negligence and refusal to do your job. Sunday edit: Zero contact with your great team. Sounds like a last place team to me. How do you win any games ? Update : Team has never called. You have a lien on my property. I paid it off in 2017. You have 60 days to remove a lien after payoff. I dont owe you any money. You admit that. .I have a full pay off letter. But yet, you still don’t react. Unbelievable bad service and ignorance.
J
joann seele
6 months ago
HORRIBLE SERVICE
This is the most horrible banking experience I have ever had. They have the WORST customer service. You can call and wait for up to 2 hours to speak to a banking rep. They also give you an option to place your call on hold for a call back of which they then ask you to leave a message. They hold your funds without interest for over 10 days. You will question if your money is actually safe and in an account or not. It is the most sketchy experience of my life in banking. DO NOT do business with them.
T
tony
6 months ago
Unethical Mindset
I don't write reviews, but because of the unethical way CIT does business I felt obligated to. I had a lease with them for a computer and laptop. I was set up for auto-pay and had a set fee each month. They would charge my account extra fee with no alert and this would give me a late fee. Sometimes the extra fee would be twice the payment and would overdraft my account. They would then send me a late fee the next month. The extra fee would be property tax. which I was never alerted of in advance. Then with 3 payments left, they gave me a payoff that was just about what I had paid the past 3 years. Do Not do business with this Company! Theirs 2 ways to do business, one is ethical and the other is unethical. CIT is and unethical company that only see their advantage of making money off their customer by any rational reason to them. Then tells you read their contract as a justification of their practices Think before doing business with them, there are company out here that are in the business of good business. Do your research.
M
matt
6 months ago
Human banking hours ONLY
the online platform has human banking hours. M-F only. even though you pay online, the system will not record unless it is a business day. this is basically a scam to get more money for the HOA, to say you are late.
C
cit knight
6 months ago
I need a lawyer who can represent me…
I need a lawyer who can represent me against CIT!!!
C
c snyder
6 months ago
Worst Customer Service Ever!
Worst customer service ever! Login won’t work and their suggestions to fix it don’t either!! Gave me an email to contact IT for assistance and the email didn’t work either!! Apparently the only way to contact customer service is to wait on the phone for a couple of hours only to NOT get any help! This has happened to other customers I know. Very frustrating when you are trying to access YOUR money! When I can finally access my account I will close it out.
consumer-image
gene shrock
7 months ago
We did an equipment loan with CIT and…
We did an equipment loan with CIT and it seemed okay at first and we were told there was only $369.00 early payoff fee... So we called to pay it off and they said that the way the loan was structured we needed to wait until we are over 50% through the contract...So, we called after we were just over the 50% to payoff again and they sent us a payoff with $890.46 of additional fees added in payoff and refused to break down the additional fees and claimed there isn't a supervisor that we can speak with. I would recommend not doing business with CIT!
G
gunny crawford
9 months ago
NEVER FINANCE ANYTHING WITH THESE CROOKS
After 2 years and paying 7,000 dollars on a 12,000 dollar loan I still owe OVER 12,000. I am hit with $1200 in fees and rent charges on equipment I have financed. If Im already paying you to lease it how do I rent it from you on top of that. THE WORST PLACE A BUSINESS COULD EVER FINACE EQUIPMENT. No wonder small business go under, this is financial RAPE!!!
H
home buyer
10 months ago
DO NOT get a home loan with CIT
Our broker used CIT for the home loan, and boy was this a painful and excruciating process. They are extremely slow and unresponsive, all the qualities you want to avoid when you are trying to close on one of the most important purchases of your life. Not only are they no help, they are a hazard to deal with. 20 days into escrow, they reject an appraisal that THEY ordered... Then it took them 2 weeks for the final sign off after all that was sorted, while we are more than 2 weeks out of escrow. The people that work at this company should be ashamed of themselves. I don't care what rates they offered, the stress and the possibility of not closing on your house is NOT WORTH IT! I REPEAT, CIT IS NOT WORTH IT. EDIT: I messaged them on Facebook. No one reached out. Don’t be fooled by their disingenuous replies
D
dgoldfe
10 months ago
Password/ID Reset is AWFUL
Good bank. But resetting your ID or password is painful. They send 2-3 text codes and email codes but when you get to the change password area you need to enter your old password. Ummm, duh! I wouldn't be here resetting my password if I knew it! Needless to say, after several attempts of guessing my old password to set a new password (dumb). I got locked out.
P
paul gaylor
a year ago
I am at the end of my copier lease and…
I am at the end of my copier lease and i paid 60 payment of the 60 payments. They sent me a end of lease bill for $900!!!!!!! Crooks.
H
henry morales
a year ago
poor customer service not honest
I have commercial loan with CTI they never sent me the exactly amount every month now they trying to charge me 10k more then my finance amount
j
j bcd
a year ago
Wire transfer ruined closing a home
Don't use this for wire transfers, the have technical issues and they stopped doing them at 10:30. Was supposed to close on a home on a Friday and because so them we can't move to our new house over the weekend and we had to delay a bunch of contractors. I will closing my account soon.
J
joey ralston
a year ago
Do not use this bank especially for a home loan
We had to jump home loans from CIT to another mortgage broker 24 days into escrow. I will pick 3 of 25 things to mention: the appraisal was 18 days "in review," we were 8 days past the loan contingency release, and the loan officer (on some sort of power trip) kept adding unnecessary conditions to the underwriter's file. We were treated like trash. And this is our bank!! The difference at the 2nd mortgage company: From the first documents we sent to closing was 21 days - including the very thorough appraisal back in one (1) business day. CIT was unprofessional, disorganized, and added no less than 20 conditions, half of which were ridiculous. At the 2nd mortgage co., we were given what felt like VIP treatment, and quick efficient service that I cannot say enough about. They asked for 2 additional conditions - from the Underwriter only - which we provided immediately and we were approved. We are moving into our new home as we speak no thanks to CIT. I plan to write to the branch directly about this horrid experience. We plan to move all of our money out of CIT as soon as we are settled in our new home. Update: It's interesting how they have a canned response to every single complaint and how we are supposed to contact them through Facebook messenger. Continues to say a lot about how much they do not value their customers.
D
dee dee
a year ago
Won’t Close Account
I opened a savings account years ago when my son was a minor. I am the custodian. Last winter they contacted me and said we had to close the account. I asked them how. They said send a letter saying we wanted to close the account so I did. Then they said it had to be notarized so this summer when my son was home from college, we both went to my local bank where they know me. and got a letter notarized that we both signed. Then I got an email saying they wanted to verify my identity and to call them. So I did and answered all their questions. Then I received an email saying I needed to call again. So I called and they now say they want an acknowledgement letter from the notary. I asked if they had the form but they said no. I called the notary and she has no idea what it is and neither do I. At this point I think they are just trying to keep my son’s money. Ive never heard of jumping through such hoops to close an account they asked us to close.
consumer-image
rich gentner
2 years ago
I would much rather give this company…
I would much rather give this company NO stars but that’s not an option. When covid hit and my company was shut down for not being an essential company, I was offered a three month deferral. I was told that the three months would be added to the end of the lease and it would be a small fee for the deferral. Unfortunately, I took this company on their word to me and did not check into the fee they would be charging me. Four months later, my lease payment goes up over $90 a month. I asked if this would be the new payment for the rest of the lease period (18 more months) and they said I would be paying this new higher payment. This is a ridiculous fee to be charging a company that just dealt with COVID and being forced to shut down for three months. This company is unethical. I am in the process of a complaint into the attorney generals office and I’m paying for my attorney to fight this ridiculousness. DO NOT USE this bank for any equipment leases. They tell you one thing but find a way to stick it to you any way they can
B
benedict pape
2 years ago
On May 18 I wrote a letter asking for a…
On May 18 I wrote a letter asking for a check for a CD with a maturity date of June 2, 2021. CIT had all types of conditions that I had to meet before I would receive the proceeds of the CD. On May 25th I received a letter from CIT that stated I must call CIT within 10 business days .and if I did not call they will cancel my request for a check at maturity. I did call and the representative tried to convince me to renew the CD at 0.30% . After much dialog he agreed and said that I would receive the check within 7 or so days. It is now about 18 days still no check
consumer-image
umar abba garba
2 years ago
Access bank 0774639237
Access bank 0774639237
k
krishna murthy
2 years ago
Best
Best bank sarves loans interest
P
paul orosz
2 years ago
Excellent excellent customer service…
Excellent excellent customer service always professional and sweet at the same time
d
dan pat
2 years ago
Total Ripoff from CIT
charge lot of interest for short term equipment lease. i use to get and call from Ben so once I tried to get loan wanted 30% interest true blood sucker. with current lease which ended now got letter after 45 month stating I owe them $379 lease ending fee. I have one advise to this company probably this want go to far because your business practice is unfair like pay day loan but you cant do with your loyal customer I took loan from you twice when it was direct capital it should be CIT it shoul be RIP OFF company
K
katie muth
2 years ago
Horrible lack of attention and customer service
I am looking at new equipment for my business. I was misled by their fancy infographic and had to reach out to find out why I hadn't received any information about my inquiry. I was then told we had great credit but they aren't lending because of my "retail" code but another sister company could help and they need permission to run it through them. After that, I was then told it would be nearly twice as much to lease the equipment, with no early payoffs etc. All they would tell me was the payment amount for five years (nearly twice the amount of the equipment) After going back and forth they said they didn't know our business was older than two years and if we provide tax documents they can try to get us a different deal with yet another bank. The lack of desire to do what was best for me and my business speaks volumes. I don't have time for games, I need someone who is going to do what's best for me and not waste my time.
M
matt
2 years ago
Horrible lender.
horrible was led on for days to borrow a small sum, 5x the amount in collateral, with good credit, only to be shot down, after being told the loan was a sure thing. Ruined my credit score and was dismissed like a rented mule. Totally un professional kids working here consumer beware....
m
melvin allen
2 years ago
awesome great people to work with
awesome great people to work with
B
brad mckechnie
2 years ago
Best online lender I have seen yet
Couldn’t ask for better service and the interest rate was best online rate I have ever got by 5 points i dont think my local credit union would have been able to touch it thanks again for everything
C
customer
2 years ago
Great to work with
Great to work with
P
phoenix customer
2 years ago
Great customer service
Great customer service! This is my second loan with them and more to come.
C
customer
2 years ago
Best bank and great customer service..
Best bank and great customer service... Really, fast closing and no games.
r
richard taylor
2 years ago
Excellent client services great team to…
Excellent client services great team to work with on any financial needs, no bs
C
clint brady
2 years ago
Good service
Good service, quick approval, and good coordination with the vendor.
D
daniel fernandez
2 years ago
Review
Was very pleased with the whole process, made it very easy and quick turnaround time. Very much appreciate it! Krystal was very helpful and professional. Have referred CIT to other business friends.
T
tommy green
2 years ago
Peggy had excellent customer service…
Peggy had excellent customer service skills and guided us through the entire process.
N
nate with sew much more
2 years ago
CIT have been GREAT!!
CIT have been GREAT!!! From the start of The application process for financing new equipment though following up on any concerns. I would highly recommend them. Nate Sew Much More
A
arthur owens
2 years ago
Mortgage nightmare
I obtained a mortgage through them and I regret it. The most shocking oversight was that the CiT attorney that was present at my closing failed to mail the check to the insurance company, so my homeowner's policy lapsed within 2 weeks of closing without my knowledge. But that example was not unique, just reflective of poor performance and regular mistakes. I have never had less confidence in a financial institution, and now this relationship is one that I feel needs constant monitoring in order to prevent future errors.
R
ricardo estrada
2 years ago
The people were easy to work with the…
The people were easy to work with the loan process was a breeze but the finance manager that I worked with mislead me with the wrong information. I have the emails to prove it! When I asked him to go over the terms he emailed me the terms he did not disclose that If I wanted to pay of my loan early i had to pay the interest that I agreed on as a matter of fact he said there is no prepayment penalty. I called to today to get a payoff and was completely shocked by the amount they increased it to an additional 8,000 extra. It went from 18k to 26 k. Total rip off.....
T
t. j.
2 years ago
Lied about fees and interest rate on an…
Lied about fees and interest rate on an installment loan. Attempted to explain their misleading statements and even tried to get us to take another loan after we had complained about their deceptive practices. Don't do business with these folks.
N
nathalie
2 years ago
Excellent company
Excellent company. I worked for it during more than five years.
consumer-image
cida dias santos
2 years ago
Ouvi falar que é muito bom,pretendo…
Ouvi falar que é muito bom,pretendo esperimentar
o
omermalik
2 years ago
Good
Good. I'm. Mm..
T
theodore
2 years ago
great bank positive
great bank positive
V
vendas online
2 years ago
Ótimo banco
Ótimo banco, recomendo.
J
jason dazz
2 years ago
Works good !!!!
Works good !!!!
T
thomas elliott
2 years ago
Total Scam Terrible Customer Service
The worst financial institution that I have ever worked with. Completely scammed me. I paid $11,878 over 36 months for an $11,119 Apple iMac. I was fooled into thinking this was a purchase back in 2017. Now in 2020 they want $4450.00 more which amounts to 40% interest. I am of course not paying another penny. CIT Direct Capital has done me an extreme dis service, lied to me, scammed me and greatly hurt me. I think the only outcome will be eventually going to court. The customer service is a total joke. I have been trying for 2 months to find any resolve through at least 10 different CIT reps to no avail. They are disgustingly rude. Stay away from Apple Business also which directed me to use CIT Direct Capital. Total scam!
G
gurinder
2 years ago
Always asking how they can help!
Persistent on how they can help!
C
customer
2 years ago
The crew at CIT was friendly and…
The crew at CIT was friendly and helpful. Got my application processed and funded so I can grow my business.
M
moore graphics
2 years ago
The loan process was very easy to…
The loan process was very easy to navigate. The online questionnaire extremely easy to navigate and the progress was updated each step of the way so we always new where we were in the process. We were then contacted by Daniel Kilgore who walked us through the closing process. All of this at record pace compared to other financiers. A a couple days instead of weeks, we will certainly look to CIT for future equipment needs.
C
customer
2 years ago
Works Good
Works Good. Satisfied
C
carol anderson
2 years ago
Lousy Unfair Customer Service
Read my previous 2 reviews. Our check never came!!! We had to go to the trouble of driving to another town to fax them information on the check we never received. This is now about 3 months later. I have another CD maturing the first week in November. I called and asked if because of all the troubles I had getting my money from them (and losing a few weeks interest) they would send me the check by federal express. I told them that 2 other companies have done that for us in the last few months. The agent said, "We don't do that. I have never heard of that being done." I asked him if he could check with someone higher up; he said he could not and that he knew this was not done. One of the other companies did it because it was a larger amount of money. This check should be about $112,000, and they won't overnight it?? Ev en though they kept my last matured cd a few weeks longer so they made interest money on it and I did not? I have 3 other cds left at CIT; once they mature, I will take my business elsewhere. Last time they told me I could reach out to them; my feeling is that they should reach out to me....the check was never issued!!
P
paul harvey phillips
2 years ago
Fast & Efficient
Fast, efficient and really clear communications
J
john brewer
2 years ago
Easy and straight forward to work with.
Easy and straight forward to work with.
D
doug lueck
2 years ago
This was the worst experience I've ever…
This was the worst experience I've ever had with a financial transaction. I tried to lease Apple equipment, was pre approved and funds withdrawn. A week and a half later, no transaction completed and then my lease was cancelled with no explanation. Getting information from the rep was a joke as he would only respond at most once a day and that was after I sent him an email asking for the status. I honestly can't even understand why Apple would partner with this customer and I won't ever be looking to do business with them.
C
customer
2 years ago
Great Lender
CIT helped me finance the equipment I needed fast and painless. Thanks.
Z
zach
2 years ago
The process from start to finish was…amazing.
The process from start to finish was epic. My agent Jason literally did everything and kept me in the loop several times during the week to gather other docs etc. I'm approaching CIT again for my next couple projects.
C
customer
2 years ago
CIT is a very professional group of…
CIT is a very professional group of people to work with, especially Kristal. She stayed on top of everything and was very patient. Everything went through smoothly, thank you, good day, Larry
C
customer
2 years ago
The process of getting the captial I…
The process of getting the captial I needed to expand my business was very easy and effortless.
f
frankie davis
2 years ago
This process works very well for me and…
This process works very well for me and everything is very user friendly
A
avet
2 years ago
CIT was quick,and simple in financing…
CIT was quick,and simple in financing the equipment we needed. I will continue to use them what ever we need.
L
luis toral
2 years ago
Luis Harwood floors
Hello, this is the best experience I have had in terms of financing, I am Very happy for the opportunity tha CIT BANK. Offered me to be able to finance all the equipment I needed. the financing process is fast and very profecional. thank you very much. CIT BANK.
B
bob g
2 years ago
Excellent to deal with very efficient
Excellent to deal with very efficient. Thank you.
G
gina & gary
2 years ago
Prompt and professional customer…
Prompt and professional customer service.
C
customer
2 years ago
CIT has been our Go-To for Computer…
CIT has been our Go-To for Computer equipment since we were referred by Apple Business Services. They're prompt, fair, and make it easy to manage the entire process.
C
customer
2 years ago
Great people
Great people, excellent customer service. Very responsive whenever you have questions about your business financing.
A
armster reclaimed
2 years ago
CIT review
Fair, fast, professional. Couldn’t ask for more.
C
customer
2 years ago
Sarah was excellent and was really a…
Sarah was excellent and was really a hard worker getting me the loan that I needed
C
customer
2 years ago
Customer service was excellent and the…
Customer service was excellent and the process was smooth.
C
customer
2 years ago
Great experience
Fast, easy, and nice transaction. Hope to do future business.
C
customer
2 years ago
CIT made it possible to grow my…
CIT made it possible to grow my business. Approved and funded with no hassle, smooth and easy.
C
carol anderson
2 years ago
Still do not have my money back from a…
Still do not have my money back from a matured CD from CIT. It matured 2 weeks ago!! Your agent did help me yesterday. However, I was required to drive almost 40 miles round trip to a fax machine to send forms to CIT to put a stop on a check I never received. It seems CIT should have taken care of this for me. I have finally received my money this afternoon (8/5/2020). This has been a fiasco that cost me not only lost interest but much lost time. Your agent Guadalupe was very knowledgeable and efficient. I am just upset it took so long for money I should have had many days ago!!!
consumer-image
vip cleaning services
2 years ago
I couldn't find a better company to…
I couldn't find a better company to work with. Low interest rates, fast processing and simple. They take care everything between you and your supplier. Great customer service. They are simply the best!!!!!!!
M
michael viola
2 years ago
I had a great experience with CIT
I had a great experience with CIT. Mark was very helpful and patient. He anwered all my questions and I would absolutely refer and use them again in the future. Thank you Mark.
L
lyle
2 years ago
I worked with Cory to purchase a new…
I worked with Cory to purchase a new truck along with upgrading additional equipment mounted in the box. The truck is being built out as a spray foam rig for commercial roofing applications.
O
omar abdallah
2 years ago
The process with the loan was flawless…
The process with the loan was flawless but the vendors haven’t delivered the equipment
C
customer
2 years ago
great company working with them was…
great company working with them was exceptional!