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CIT Bank Review

All types of high-yield savings accounts

Reviews 394

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CIT Bank

Average

Reviews 394

Visit Site

Sally Herigstad

Jun. 05, 2023

2 min read

CIT Bank Summary

CIT Bank is an online bank that allows you to access banking services securely and conveniently, without leaving home. CIT Bank’s streamlined service model allows it to offer higher interest rates on savings accounts and lower service fees than many of its competitors. CIT Bank is a division of First Citizns Bank.

Pros

Higher interest rates on savings accounts
Low or no fees
Operated by CIT Group, Inc., in business for over 100 years

Cons

Customer service by telephone not available 24/7
No personal loans or credit cards offered
Paper checks are not included or permitted to make payments

CIT Bank at a glance

8.4

Editorial score

Fees?

No fees at all

10.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication

10.0

Customer service

Customer service during extended business hours

6.0

Online experience

Functional site with most banking features available; no live chat

6.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

10.0

CIT Bank Visit CIT

Advantages Over Regular Banks

You can save time and money by banking wherever you are. You can make deposits, pay bills, and monitor your account more closely, without ever driving to a branch office or standing in line.

The bank saves money, too, by not maintaining brick-and-mortar branch offices. It can pass savings on to you in the form of fewer fees and higher interest on your savings.

If you still need to get cash from an ATM, don’t worry. When you use an ATM from another bank, the fees are deducted from your account. However, at the end of every statement period, CIT Bank reimburses your account for up to $30 for ATM fees.

Cutting-Edge Banking Services

CIT Bank offers the latest online and mobile banking services, including:

24-hour access to your account for better financial control
Easy money transfers between accounts
Online bill pay
Customer support by email, chat, or telephone
Integration with Apple Pay® or Samsung Pay™ using your eChecking debit card
Debit card controls, including the ability to turn your card off and on, establish limits, and set alerts
Text banking for checking your account balances and transaction history
Online calculators to help you manage your money, such as the Savings Calculator
Sending and receiving money from trusted friends and family with Zelle®

Traditional Banking Services

In addition to offering mobile and online banking, CIT Bank provides traditional banking services, including:

Mortgage loans
Wire transfers

Interest Rates and Fees

Account	APY	Minimum to Open
Savings Platinum	4.85%	$100

Customer Service

You can use online and mobile banking 24 hours a day, 7 days a week. You can also check your account balance by telephone anytime, day or night.

For questions about a new or existing account, customer service is available Monday through Friday, 9:00 a.m. to 9:00 p.m. (ET), or Saturday 10:00 a.m. to 6:00 p.m. (ET).

Call: 855-462-2652 (U.S. calls)

626-535-8964 (Outside U.S. - toll call)

Mail forms to:

CIT Bank, N.A.

P.O. Box 7056

Pasadena, CA 91109-9699

Mobile Apps

For convenient access to your CIT bank accounts, download the mobile app on Google Play or the App Store. Follow the set-up process and enroll your device.

After you set up your account on your mobile device, you can manage your money anytime, anywhere. You can take a picture of a check to deposit it in your account, transfer money between CIT Bank accounts and accounts at other institutions, check your balances and history, and see statements.

If you have eChecking and the mobile app, you can also use Bill Pay, send or receive money from friends using Zelle®, or make payments online or in stores using Apple Pay® or Samsung Pay™.

Security

According to CIT, it works to protect your privacy by using physical, electronic, and procedural safeguards. CIT does not use email or texts to request your personal information, and any personal information that you request to be sent to you by email is encrypted.

In term of security, they use measures to keep your accounts and information safe, including:

Monitoring transactions and activities
Antivirus protection of their computer system
Firewalls to prevent unauthorized access to their systems
128-bit Secure Socket Layer encryption to prevent interception of your information
Automatic sign-out from your account after a period of inactivity

Conclusion

CIT Bank, a trusted name in banking for over 100 years, offers user-friendly online and mobile banking services to make your life easier and to help you save money. You can earn competitive interest rates on savings and retirement accounts, do daily banking tasks, and keep a close eye on spending and other transactions, all without traveling to the brick and mortar branch of a bank.

CIT Bank Visit CIT

CIT Bank Disclosures

*CIT Bank's eChecking account offers 0.25% APY with $25,000 minimum balance

0.10% APY on balances under $25,000

The Annual Percentage Yields (APY) and interest rates are effective as of Sep 29th 2023. Fees may reduce earnings. Checking APYs and interest rates are variable and may change at any time without prior notice, including after account opening. The minimum opening deposit for eChecking is $100. See Fee Schedule and Agreement for Personal Accounts for details.

To obtain the interest rate and APY disclosed, the minimum balance for the applicable balance tier must be maintained.

Written by

Sally Herigstad

Sally has been writing about personal finance since 1998 and is the author of “Help! I Can’t Pay My Bills” (St. Martin’s Griffin). She is a licensed real estate broker in Washington state and a retired certified public accountant. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Trustpilot reviews

See what some customers are saying about CIT Bank

Average

•

Reviews 394

Excellent

63%

Great

Average

Poor

Bad

25%

curtis piper

23 days ago

I've had very little voice contact

I've had very little voice contact. What I have had was not problematical. I took a CD with them when they had one of the highest rates.

brian

27 minutes ago

Denied instantly, no reason given despite perfect credit

Well, I've never been denide a savings account before. I have perfect credit and plenty of cash to deposit. after fillilng out their online application I was instantly denied and no reason given. This is what it said. Not sure how "thorough" ther "review" was if their response was right after I hit submit. Unfortunately, we are unable to open an account for you at this time Thank you for your recent application for a CIT Bank account. We regret to inform you that after a thorough review of your application, we have elected to not open a bank account for you at this time. Thank you for considering CIT Bank.

farida logistic

7 days ago

It’s the worst bank they will rip you…

It’s the worst bank they will rip you off worst customer service. untrustworthy Worst experience ever never use them again

kevin o'connor

7 days ago

CIT is a Disaster

CIT Is a joke. Took two transfers from my account leaving me with a -$48,315.00 balance in my checking account. Had issue with filling out app online which is a confusing mess and I work in IT! The issue was a problem with their instant ACH verification with regard to verifying ACH. Was told by one of their "knowledgeable" phone reps that I needed to start again. Mind you, I had the log in credentials and the initial transfer amount wasn't showing what i requested as it was not showing in the amount box so I entered again and choose another ACH verification as directed by the rep. Talked to a female rep who was giving information from some else's account. Not even after she asked qualifying question she was in the wrong account!!!!!!!! Wow!! Took two amounts out and they basically said tough cookies. So, it's your problem. Wonderful people on the phone. Will be moving out of that mess quickly. Stay away from these people. Half of the reps answering the phone give you different answers to the same question. Seems as though no one knows the right answer because it changes from rep to rep. Horrible place to do business. Horrible customer service. Now I have checks out that will bounce thanks to the knowledgeable folks at CIT. Again, CIT would not cover the small amount of bank fees associated with their mistake. So I'll move out my upper 5 figure amount to another bank. Wish there was a place for negative value stars. Stay away!!!!!!!!!

reed swearingen

7 days ago

Same problem as others in opening account

Same problem as many have stated. They advertise high rates, but then deny application and will not state why ("could be poor credit score, poor banking history, etc" none of which are true). Came here to leave feedback and noticed the terrible views from actual customers. Feel as if I dodged a bullet!

camera lady

24 days ago

Representatives are lack of knowledge and communication

The Cit Bank representative and bankers are all lack of experience , communication and knowledge. I called them since April for a refund, and they didn’t know the right way of how to proceed it. Every time they told you something different and tell you , you missed some info, after months and years, they tell you, you will get a refund in 3 days. Then later, oh you needed everything in hand writing, oh you missed a signature, oh the amount was incorrect. Oh you needed to re-upload documents. Come on, why you cannot tell everything what you needed all at once, now it’s September, you tell me I need to restart everything again when you told me I was going to get a refund in 3 days in May. Please train your staff to be professional don’t put your customers in a miserable life. I am complaining about the lack of knowledge and communication of your employees, don’t tell me to call them, sounds very ironic.

former cit account holder

24 days ago

CIT Bank has issues to be AWARE of

CIT Bank Has ISSUES TO BE AWARE Of. First, the long, long wait times to reach a representative, continued online login issues that do not stay once you have saved your password and account information on MacBook Pro, and on any search engine. The Auto-Pay DOES NOT WORK AND IS FAULTY WITH PAYING YOUR BILLS, MORTGAGE OR HOA DUES, and CIT Bank will not as a courtesy notify you of this IT issue, let alone, their tech support WILL NOT SPEAK DIRECTLY with the account holder, causing more hold times. Be prepared for each call to last anywhere from 30-60 minutes, if not longer. The Account Executive Director DOES NOT KEEP HIS WORD, to be accountable as he promised on the phone, but then lied on a recorded line with my mortgage company, but instead of keeping truths, tried to turn it on me, the account holder. This Bank to this date, has POOR CUSTOMER SERVICE, in that they do not take accurate notes, don't update your account when asked, and they do not notify you if your account has any issuessed with bill pay or otherwise successfully like you would expect from a 100% online bank. CIT Bank has a 2 STAR RATING WITH CUSTOMER REVIEWS, and will not back their spoken words to you as the account holder, but instead will do all they can to make the account holder the issue to the problem. I reported fraud on all my accounts, notified CIT Bank of this possibility. They froze the account as all my accounts did, but, when I call to have it released and asked if my account is okay now with bill pay etc., I was told YES, but when I receive a message from my mortgage company that they had not been paid, I called CIT Bank immediately to see what the issue was. They hadn't release my accounts as promised when I initially called to make sure all was okay initially. CIT Bank has a nice APY%, but so do many online banks with great reputations. PERSPECTIVE ACCOUNT HOLDERS BEWARE, DO NOT GO WITH CIT BANK, if you do not want the same problems I've had to date. Their actions caused my mortgage company to reach out to TransUnion. I had a 766 Credit Score, but due to them went down to 715.

hasmik demirjian

a month ago

I opened an account on 8-18-23

I opened an account on 8-18-23. As of today 8-26-23 my deposit still on hold, even though the check has been cleared from the bank. Why is it taking too long to release the funds? It shouldn’t be more than 2-3 days hold.

karen wharton

a month ago

Untrustworthy

For the second term in a row, I didn't receive a CD renewal notice (as required by law). They automatically renewed it for 5 years at a very low rate. The first time this happened, I thought the renewal notice might have been lost in the mail. This time, it seems like standard operating procedure for CIT, hoping to keep my money for cheap.

rick smith

a month ago

Won't open account. No explanation.

Went through the lengthy process of applying for a savings account, including enteriing my SS#. At the end was told that they chose not to open an account for me. No reason was given. I called to ask the reason and was hung up on. I have excellent credit and relatively high net worth. The issue might be that, for protection againist ID theft, I have locked my credit with two of the credit agencies, in which case I could unlock it and they could do business with me. But we'll never know. Will invest elsewhere. UPDATE: Got a reply from CIT that they couldn't verify my ID. Probably due to my using a VPN, which I need to use if I'm entering my SS. If they had told me, we might have worked something out. Found out I'm already getting 4.98% on my cash at Fidelity.

kathy george

a month ago

I opened a savings account

UPDATE: The system WILL disconnect you from your account. You can log in; however you are not able to get to your information "You have not set up an account" Even if you have been making Deposits - have external account(s) set up.. You will not be recognized.. I got it fixed.. Disturbing to say the least.. I opened a savings account. I receive daily alerts of deposits, balance and I have another alert to notify "maximum balance". I went to the account to refresh "maximum balance to a another number. Apparently according to the site I don't have my account set up. I have ZERO $$$ in the account. I read the reviews talk to those who have an account with them. First Citizens Reviews are negative. I was hesitant to open They are Not worth this aggrarvation.

charles mccurley

2 months ago

The website is difficult to maneuver…

The website is difficult to maneuver and disorganized. Their customer service is clearly filled with a lot of stall tactics to hold your funds as long as possible. Representatives make promises to close accounts but don't. Instead, they follow up with secure messages that are not sent to the customer asking for additional information that has already been provided. More STALL TACTICS!! I intend to contact the FDIC and report this awful banking behaviour.

kamuran&glenn smith

2 months ago

Way overrated by the banking sites

Way overrated by the banking sites. The app is not all that wonderful nor is the website itself. There is no easy multifactor authentication and it's a very cumbersome and repetitive process as well. Took me 5 separate one time access codes just to get one thing done. Then setting up with the initial funding of the account has taken over a week with an ACH and who knows how much longer until it becomes available. I wish my regular bank had a high yield savings account because they put absolutely no hold on ACH deposits. Lesson learned...guess will have to suck up these issues just for the higher rate. Might have been better to go with one of the bigger bank names with a slight cut in the interest rate just to have better service.

ted gottfried

2 months ago

Android mobile app does not work

Android mobile app does not work. It's been more than 2 weeks. I have tried uninstalling and installing it many times per the instructions a customer service. It still doesn't work. I can't deposit checks because of this.

doris ngok

2 months ago

CIT Bank can Cancels your account at anytime and you lose ten day or more interests.

I opened two accounts with them two months ago, just now received a letter notifying me, both accounts will be canceled in ten days. I called and ask why, and she said: the agreement said, the bank can close you anytime without reason and the money will mail to you in about ten days. I requested to wire or transfer back to my other account, because the mail takes too long to receive without interest as I have a large deposit there, but she insists mail back a check only. I think, CIT bank intentionally does that, so your money remains with them, and you will lose ten days or more interest. Before the account close, CIT will lock you out from online banking. I never had a bank that cancel my account and make me lose hundreds of interest. At least, CIT bank can wire back my money.

cindy grennon

2 months ago

Did an online transfer from another…

Did an online transfer from another bank to a Platinum acct and it’s been since 6/21and still not showing up anywhere! Scary stuff

invok brands

3 months ago

Trustworthy and reliable

marsha dyslin, sunnyvale pres

3 months ago

Great Trainer

Questions were encouraged and Laura made sure that we understood the answer. I loved we were encouraged to try things for ourselves, not just watch her show us things.

the family

3 months ago

Slow Transactions

CIT is a decent bank. I think the thing that makes it so frustrating is just the slow pace at which it transfers money from one account to another, especially from outside banks. It takes roughly 2 WEEKS to transfer in a chunk of money from another external, already verified bank account. Unbelievably ridiculously slow. SoFI takes 2 to 3 days! Kind of outweighs the higher interest rate CIT pays… they put a weeklong hold on the money, even after it’s been verified and removed from my other bank account.

dan nguyen

3 months ago

A specialist at CIT Bank that went above & beyond!

My wife and I owe a great deal to Ms. Silvia Murillo, a banking specialist of CIT Bank at the Pasadena location in California. We first contacted CIT Bank customer service by phone on 4/27/23 asking for help in retrieving our large sum of money that was transferred from CIT Bank to the CITI Bank in February. After 2 months of fighting with people at the CITI bank, we were so frustrated and exhausted because they were doing all tricks to hold on to our money. We were so desperate, and at first a representative at CIT Bank did not know how to provide the support, until Ms. Murillo voluntarily jumped in to help. She spent a great deal of her own time dealing and pressuring the CITI bank until they finally agreed to return our money. We sincerely cannot thank her enough for her professionalism and compassion! CIT Bank is fortunate in having her as personnel in the organization. She is one of a kind! Many and many thanks, Ms. Silva Murillo!!

kim

3 months ago

The worst customer service I have ever…

The worst customer service I have ever experienced with any bank, in person or online. It was such a fiasco trying to set up a savings account with 2 reps giving me the wrong information, plus closing the very account i had set up and kept waiting for the micro deposits. On the fourth call, to find out where the microdeposits were is when to my shock the account was wrongly closed. Plus, one rep was so rude and impatient with my questions! If their reps are this inept, I don't want my money there. I don't care how good the interest rate is. Lastly, when i asked to speak with a supervisor, I was kept on hold. I eventually hung up, which is probably what they wanted me to do.

susan cox

3 months ago

Beware!

Have chosen not to renew a CD. After 10 days I have not received my money. When I call I get a different answer. They had no problem withdrawing money from a external account but can't deposit my money back into an external account. Please beware chose a local bank with a branch office.

l sanford

3 months ago

Do not use if not in California

Do not purchase a CD if you are not in California. Very difficult to work with if you want to change. Must use CA documents even if you have legal documents from your state!

julie

4 months ago

Web site is easy to use

Web site access is very important so CIT’s is very easy and helpful to use.

public library

4 months ago

Bumpy Start

Someone entered our billing information from our contract incorrectly, so we didn't receive our first invoices and incurred late fees. Aside from that, our experience as been positive so far.

customer

4 months ago

Not a bad experience

Not a bad experience, but not great either. The website can be very confusing, especially to pay an invoice or set up autopay of regular monthly payments due. You have to set up another login to a linked website called "payconnexion" in order to pay items. You can't get to payconnexion directly, you can only get there by logging in to CIT and then clicking the link within that site in the payment area. Really weird, clunky, and old-school in my opinion. And, then, payconnexion is not very clear sometimes on how it is processing a payment. I've overpaid a couple of times because it reads one way but acts another. Hopefully with CIT turning into First Citizens Bank things will improve for the website and payments.

maureen novak

3 months ago

Updated review..After a few more tries and help from 3 CIT Customer Service agents I was able to finally sign up for the Platinum Savings Account. Hoping there are no more sign in issues and that the money transfer goes smoothly, for the 4.85% APY.

glenn stansberry

4 months ago

Be prepared for an ordeal trying to set…

Be prepared for an ordeal trying to set up the Platinum Savings account. I am going on a month now and they still do not have my account setup. They claim their review team is backed up.....well, hire more people - Hello? And once they finally get the account set up we still need to go through the trial deposits process which will require even more time. On a semi-positive note, their customer service is US based and has been courteous and professional on my multiple calls to try and get my account set up. Just an FYI that they are super SLOW!

gpapac

4 months ago

NO SERVICE customer service.

Customer service hung up on me as I was explaining what I wanted. I was trying to open a high yield savings account. After reading the reviews I'm very fortunate NOT to have opened a savings account.

joper

5 months ago

NEWS

Fraude…. Fraude….. Não coloque seu dinheiro aqui, entre em contato ' "Crypto R e c l a i m •Or g" . para obter ajuda e receber seu dinheiro de volta

customer

5 months ago

Having trouble communicating with CIT

lesna

5 months ago

Please Resolve

I submitted a payment for the month of April, i've got the confirmation and back up docs. Bank account has a lot of money in it so it wasn't a funds issue. I was contacted by a representative, who told me that the payment didn't go through and to call the general customer service number i asked him to call me to take the payment due to time constraints and he just ignored me and hasn't called its been a few weeks. I set time aside each month to pay this account and if the payment doesn't go through due to something on your end, then i don't have time to call in again and wait for a rep, it is common that I am not connected for at least 30 minutes. If your rep can't communicate back to your customer to get issues resolved then what is he doing there? Further due to his lack of ability to communicate, or his assumption that the customer will eventually just call in themselves, the customer now is in a negative standing or is receiving a late charge. Another issue is that i emailed your team insurance proof and we are still being charged for the insurance.

nano

5 months ago

GOOD

VI PORTO LA BUONA NOTIZIA! Non credere a quello che scrivono. Sono molto LENTI e NON PROFESSIONALI E TRUFFATORI... rivoglio i miei soldi così; Grazie a ''Crypto ReC l a i m•ORG" per lavorare molto meglio e dovrebbe fare più sforzi e COMBATTERE con i miei soldi per tornare. rispondi al mio commento."dal 2022 sono state più TESTIMONIANZE sugli investimenti immobiliari rispetto a prima. (la gente ha comprato più case). bene , manutenzione immobiliare! se dai valore ai tuoi soldi (e al sicuro) ..

doug w

5 months ago

Stay Away

Stay Away! (review after 5 months of using) Ive been online banking for over a decade. This is by far the worst online banking experience ever. Terrible phone app and even worse desktop experience with either Windows or Apple desktop. The savings rate is great, the checking account function is, well, dysfunctional. Calling the bank, messaging the bank tech support is totally useless. They are clueless, some downright obnoxious, believe other comments, it really is kind of scary that a USA bank can be so dysfunctional. I am shocked that CITBANK is a division of First Citizens Bank. Summary: If you want a great savings rate this is for you, it involves putting up with dysfunctional software and apps but doable. If you want their online checking? Dont make that mistake.

jonathan perrow

5 months ago

DO NOT WASTE YOUR TIME

DO NOT WASTE YOUR TIME - Is this even a real bank? I'm 58 years old with an 800 credit score and no blemishes on any record anywhere. I applied online and was turned down with no explanation. I called their "customer service" phone number 855-462-2652 and was read a statement that said I was turned down because they were unable to verify some aspect of my identity. Which, ok. But no solution was offered, no "sorry," no nothing except "goodbye." So just replace the "C" with an "SH" and say goodbye to CIT Bank. Yuck

bill

5 months ago

Good Customer Service

We have historically had a good working relationship with CIT. Invoices are generally sent in a timely manner, and customer service is available and responsive if there are issues.

vns health

5 months ago

Michael Collins from CIT addressed the…

Michael Collins from CIT addressed the issues with me and assured me they would be resolved. He was professional and communicated well. Hopefully the matter will be resolved.

monica s.

5 months ago

DO NOT ASSUME, ASK!

As new customers, we had good service expectations, but unfortunately, when we signed up for a lease for a office printer, no one asked us if we had liability coverage. CIT "assumed" that we did not, so it included insurance through Assurance. It took three months to return the money that was added to our invoice and correct this error; let alone having to argue with Assurance and CIT all three months until resolved. We are still waiting for at least and apology, but I guess that is too much to ask.

mr hockey

5 months ago

Terrible way of doing business

Terrible way of doing business! Let me explain... After COVID, when a lot of banks lowered your APY rates down to what they saw fit, after being up in the 3.0-3.75 range, they took down to a normal bank, like .20, or similar. Well, when they finally jumped these rates back up, instead of AUTOMATICALLY taking your account back up, like they took DOWN, they waited for you to find out on your own, and then they tell you they've "added" new savings accounts with higher APY's, and yours doesn't qualify anymore. Do you see what they're doing here?! They will add another "name" to a savings account, and give potential new comers they EYE CANDY of higher APY's than other banks, but change this every other year on you, so when you're looking back 5 years ago or 10 years ago, thinking you were leaving money sitting and collecting, WRONG. Think again and switch your accounts over. TERRIBLE way of doing business. So disappointed.

hump town

5 months ago

Not the kind of service you want from a bank.

Created a platinum savings account to take advantage of competitive interest rates. There were several options to transfer money from another bank. The direct transfer didn't work, so I went with the "micro transaction" transfer, where CIT makes 2 small deposits in your other bank before transferring the larger amount. I entered all of my other bank's info into CIT's form, entered a very large sum of money to transfer, and submitted. There was a message that the transactions may take a few days. A day has passed and there is no record of any transactions at either bank. My CIT account says "We're sorry but, our records indicate that you have not set up an account for online banking. Please contact us for assistance." I called them, was on hold for 32 minutes, then disconnected. While on hold, a recording kept offering a "call back" option, but it never worked. I have lost all faith in this bank, and I am seriously confused and concerned about my attempted transfer. When something seems too good to be true...

george l

5 months ago

Several times I've tried to log in to…

Several times I've tried to log in to my account without success. I've called customer service to help me get my account balance. After that I'd be ok for about a week, then the same thing will happen again. I'm really tired of this.

fovama rugs & carpets of westc

5 months ago

Be careful signing their contract

Be careful signing their contract. Have your attorney look at it. It would be cheaper at the end. Never again

banner welder

5 months ago

Too little too late.

Let me say if your goal is to send out reminders they need to be more timely and in our case received the same way we receive our invoices which in our case is email. Also the email needs to have a direct reply to a person or a department that understands your account. A phone contact to that same person should be included in case a conversation needs to happen . I would suggest said person should be pleasant and not arrogant.

norm heath

5 months ago

This is a shady bank

This is a shady bank, best to stay clear. There disclosure agreement says you fund transferred( by wire) to saving account will be available in 24 hours , when I transferred $5000. and the money didn't show up in my account after 48 hours I called customer service and was told it would not be available for 14 days. I see other customers have long waits getting there money transferred out. This means they have your money and thousands of other ,for a month. I was told I would be accruing interest on this account even though it was not available, but i haven't seen a cent. Also be prepared for long wait times when trying to contact customer service. Update: It ended up take 9 days for my money to be available in my Cit account. I move $100 out of my Cit account to my local bank and to my surprise it was transferred in 24 hours.

customer

5 months ago

Customer Service

The customer service provided on the phone was excellent. They were extremely helpful and courteous. However, I sent two emails to customer service the 2 weeks prior to me calling and I never received a reply. Email response got 1 star and phone response got 5 stars so cumulative is 3 stars.

doug w

5 months ago

Excellent Consumer Savings Rates and Nothing More

Excellent Consumer Savings Rates, Terrible Online Checking, Obnoxious Customer Service Outdated dysfunctional app and website First let me say if you're looking for a great savings only rate, Cit Bank is wonderful. Other than that this is the most dysfunctional online banking service I have ever used in around 20 years of online banking. The app itself is horrible on the iPhone, it's clunky like something out of the 1990's. Online checking is a joke, to this day, after months I still can not use online checking so I continue to use that with my other online bank. The online banking using my late modern Mac Desktop computer will not allow me to enter anyone (payee) to send payment to. The site hangs up with that annoying "circle" going around and around. Same results on an updated/new upscale Lenovo windows notebook. After months of having Citbank to this day I only use them for their excellent interest rate on savings. I actually finally called them to get the checking issue cleared up, an annoying lady with an accent answered with an attitude, just plain rude! *LOL* I kid you not, I am a sane person extremely proficient with computers and technology and I never trash employees of companies but I never experienced such rudeness *LOL* I emailed their so called "Tech Support" complete with screen shots of the hung up pages, reply was we can not reproduce the issue.

harrison stebbins

5 months ago

CIT sucks

I was duped by shady sales tactics to sign a five year worthless lease and now I am stuck with a month payment for a substandard service and locked in for 5 years. As I said in the title, CIT sucks.

penny m

6 months ago

Online Banking Lacks Information

CIT's online banking needs more details to satisfy its customers. I opened a No Penalty CD and requested for funds to be pulled from an external account. Account opened Tuesday, funds pulled from external account the next day, Wednesday. However, when I checked online, no information on the transaction was available. I called the 855 number, and customer service said it'll be available on screen the following day, Thursday. It is now Thursday, 6:00 pm. I still see $0.00 balance. Where is my money?

lori

6 months ago

Not enough time

We feel we are not given enough time for payment. We receive the bill and give it to the bookkeeper. The following week she has the check and by this time we are only a day or 2 from being late. Mail is taking roughly 1 week to arrive to us.

terry kilwein

6 months ago

I tried to set up an online CIT account…

I tried to set up an online CIT account for their high-yield savings account but was rejected, I have stellar credit (over 800), no debt and cash to invest. I'm 63 years-old and it's the first time in my life I've been turned down by a bank (especially since I was just attempting to set up an account). I called as I thought it could be a system glitch, but the representative came back with a canned response. I laughed at situation and told them I will be going elsewhere. What a disappointment they are.

chris scott

6 months ago

Impossible to open an account!

If I could give this place 1 star I would! Their online account application is horrendous! I tried everything to get a savings account approved and couldn't. My credit score is 842 and I literally had a huge deposit I wanted to make with this place, but absolutely no one could help me! If it's this hard to get money into the bank, I certainly don't want to find out what it's like to get money out of this bank! Go to Discover or somewhere else......they have excellent customer service, unlike this place!

norbert s

6 months ago

Worst account opening experience ever

Worst account opening experience ever. Applied for a saving account online, entered all my info. Next day I got a denial email. No information provided, no info how to find out. Very sketchy ... I called their call center to find out more. No info provided.. asked me to send paper letter to an address in California to request the info. I do have a perfect credit all my life... Very frustrating... possible a HOAX to collect user info and SSN's .. stay away from this place.

paul becraft

6 months ago

Great!!

Everything has be Awesome!! Thank You CIT

awecomm technologies - heidi

6 months ago

Working with Ken Shelton at Clear Sky

Working with Ken Shelton at Clear Sky and securing loans with CiT has been a pleasant journey. Ken is always willing to advise and offer additional financing plans.

kevin irvine

7 months ago

NO CALL BACKS!!!!!!

I was dealing with LISA and she said she was my loan officer as I had just bought over 100,000.00 dollars worth of equipment thru them. Well to this day not only did pull a hard credit check and drop my score she has never even called me back and tell me why they wouldn't work with me again. I am 5 payments ahead on everything never ever in 40 yrs of in business missed any payment.. She just needs to go.

customer

7 months ago

Real easy to deal with.

chen “fatcat” li

7 months ago

We are trying to apply and they got all…

We are trying to apply and they got all our info and then said did not approve with no reasons stated,I am worrying about our personal information was stolen Please explain

ron

7 months ago

High Yield Savings Accounts Become Low Yield

I opened a high-yield savings account several years ago. It had a rate competitive with other banks offering the products, I think over 5%. I periodically noticed the rate was decreasing but thought it was because interest rates in general were lower. Now I've discovered the interest rate has plummeted to 0.25%. At the same time, however, CIT is presently marketing other savings accounts with yields over 4%. Apparently they offer high rates and then gradually reduce them and hope the customer doesn't notice or make an effort to close the account. They don't make it easy. Otherwise, I haven't had a problem with transfers, the website, or customer support.

claretta

7 months ago

Satisfied customer

WE get our notices on time. All business personnel have been helpful and courteous to us. All questions answered immediately.

customer

7 months ago

Incorrect tax rates

CIT seems unable to enter the correct tax rate when the rate varies at different locations. 6 months into our lease, and we still can't get a correct invoice.

dwain ackerman

7 months ago

Before you lease, say no to CIT.

They are quick to send invoices, slow to process changes and poor communicators. The associates seem nice, but I would never voluntarily work with the organization. I made a payment and then sent in all documents required to have automatic drafts on 2-1-2023. Their set up time for auto draft is 30 days. They are a bank, and they can't get it set up for 30 days. Decided to make 5 payments over the phone, so I didn't have to deal with them again. They charged me $10, they couldn't (wouldn't) use a credit or debit card. Every interaction disgust me.

current customer

7 months ago

One of the Worst decisions of my Life

The customer service phone number goes nowhere!!! Their web portal is a joke and their insurance party is totally non-responsive. Worst decision ever to work with CTI

joey kilrain

7 months ago

Nothing but headaches

The customer service & experience with CIT is pathetic. Below outlines what I've gone through: 1) I ordered the new mac book pro and ipad 2) Shortly after receiving the new iPad, I realized I didn’t need it and requested to return it 3) After not hearing from CIT, it turns out their response email went to spam. Due to this, they said I was past the exchange date and their's nothing they can do. So much for sympathy. 4) After clearing up the email issue, it took close to a month for them to provide any details to return my old equipment. I sent multiple emails trying to resolve the issue. This is when I realized that didn't care. 5) The protocols for returning the devices is pathetic. Basically, they put all the responsibility on the customer. 6) A few back and forth emails with Funding Managers / Operations (because they don't return calls), they provided a customer service number. They'll do anything to kick the can down the road. 7) The woman at CIT was great and understanding (as customer service should be) and said I could return the new ipad due to the frustration I had experienced. 8) Logistics company sends an email outlining a return process that's disjointed and confusing. 9) I sent the products via Fedex within the week. 10) After a week, I emailed asking if they received the product, (since I know they wouldn't update me) they claimed the products arrived in empty boxes. Now I fear my credit is going to be impacted due to their careless and reckless regarded to my financial well being. I'm hopeful that a more sensible, and responsible group, will reach out to help me.

vinny r.

7 months ago

Stay away from this company.

I have called several times to set up an appointment. Left voicemails and nothing.Our printer hasn't worked form months. Horrible service.

customer

7 months ago

Too many people to deal with and no one…

Too many people to deal with and no one listening to customer

g. marlowe

7 months ago

Previously I had a basically OK…

Previously I had a basically OK relationship with the bank, re: CD's. However, I cannot say the same for a no-penalty CD first taken out last December, 2022. The now ongoing problems began when the login system was changed, whereby aside from providing both the user ID and the PW, next I was required to receive either text or had to call to advance further in the login process. My obstacle was that I don't have text on my mobile phone plan, nor do I have home internet (for many years I've used the computer at my local library). The end result is that after I'd opened the CD account by having mailed in the requisite document as well as a check, no longer have I been able to login. Next, I wrote to the attention of the office of the president and in part asked why the bank did not amend its system, e.g., at Marcus Bank after providing the user ID and PW, as part of the additional security sign in, the customer has the option of receiving an email with a on-time 6 # security code. Easy Peasy. But nary any form of written reply. Subsequently I emailed the banks; 'contact center." No help. Finally, TWO weeks ago I sent another letter again to the attention of the office of the president. In it, I categorically stated I wanted the original CD contribution as well as all accrued interest sent to me. First, after having enclosed a voided check from my bank, I said that the easiest for me outcome would be for C I T Bank to wire/electronically send the funds in question to my checking account, though in light of the ongoing inconveniences I'd already endured, I was not willing to pay any wire fee. The second option was to post a requisite check to me. Yet as of today's date, February 18, 2023, no such check has been seen!

robert d

7 months ago

I bought a truck in August and still…

I bought a truck in August and still have not received the hard title at my DMV in Delaware

richard saetre

7 months ago

We have a lease with CIT and they have…

We have a lease with CIT and they have been overcharging me from the agreed amount every month. I have tried numerous times to contact them but I get no response.

keed b

7 months ago

Tedex è una grande truffa

Tedex è una grande truffa, hanno preso tutto, € 45.974 Sono contento di aver recuperato tutti i miei crediti, E'X'P'E'R'T'A'S'S'E'T'R'E'CO'V'E'RY'''.0`r`g grazie ancora

adrian michael

8 months ago

CIT Bank LOCKS UP your money

CIT Bank was essentially a vault for my money. I had a debit card; couldn't use or connect to any online platform. I managed to somehow link one credit card account and send a few Zelle payments. I literally had to call customer support to send me a check of my balance and close out my account because no micro-deposits were sent after a month to an external account and it would cost me $10 to wire the money.... Overall, the high interest is only worth it if you're saving money in their saving's account.

unhappy customer

8 months ago

Clunky, outdated website-interface

The website CIT uses for the leases handling is clunky, outdated, and not easy to navigate. 1. Layout. You need to guess how to navigate the website (not intuitive) 2. Try/Error. While navigating the system and finding the information, there is a few try and error to do before you get what you need. 3. Outdated. This is not just the website/layout, but the content itself. For example, invoices cannot be sorted by date. They are displayed by old to newest. The same with payments. 4. Lack of reporting building, or reports at all. To match the invoice vs the payment, both records need to be downloaded. Then, you match them manually. For all the money they make, this seems like a negligent section CIT doesn't want to put emphasis into.

customer

8 months ago

Godd customer service

The agent was very knowledgeable, courteous and efficient.

randolph carr

8 months ago

Discrimination. Don’t trust CiT with your personal information applying for credit. I think there fraud

The worst company to apply with for an Apple Business Account. We feel discriminated after we provided our ID cards via upload to there website our approval that we had for two days already was changed to declined all if a sudden… We applied for a Apple business leasing account , got approve for $20,000 after providing my business EIN number and my social, they had me choose my equipment my plan , agree to terms , to then send me a request for picture ID of myself and business partner why I don’t know , we’ve been approved 2days ago… now we receive a email saying our approval is now declined . Something seem fishy with this company after they receive all your personal information they decline your approval . Don’t trust them. So now we have to keep an eye on our credit reports for fraud .

fernando juan

8 months ago

Nunca creas esta aplicación de trucos

Nunca creas esta aplicación de trucos, si realmente amas tu dinero, por favor, nunca instales esta aplicación de trucos, gracias a FAST ASSET RECOVERY•','"ORG por ayudarme a devolver mi dinero. Es aconsejable si has sido estafado por esta misma empresa, ponte en contacto con FAST ASSET RECOVERY•','"ORG para que también puedas obtener tu reembolso

anthem adult psychiatry

8 months ago

CIT Office Phone Lease

CIT handles our phone lease for our psychiatric practice office. CIT has been easy to work with, especially in setting up automatic ACH payments. We had a few minor problems when we started the lease and CIT customer service was easy to work with and very professional. I highly recommend them.

neela gilbert

8 months ago

mid experience

when i created an account and tried to login the phone numbers available for a one-time code weren't mine. i called the support and after waiting around 15 minutes I finally talked to a real person who explained I had to enroll and set a USERID and password (even though I did that in the application step). once I did that everything else worked but overall the instructions weren't as clear as they could have been. i don't understand whose numbers were the ones that first showed up since I'm assuming the USERID I picked was not taken. not sure if I will keep the account. my advice if you're having trouble: DO NOT GET OFF THE PHONE CALL. they offer to call you back but I've seen in other reviews that they never do. may or may not keep the account, the APY is pretty nice

john dautremont

8 months ago

What customer service?

I have tried unsuccessfully to speak with a customer service representative for days now. The computer places me on hold, music plays, after 45+minutes waiting I hang up. I have emailed our account representative, she has not returned my emails. My HOA has entrusted a group of people like this to manage our HOA's $250k?!? Next board meeting we will be discussing alternatives. Update. I have messaged my phone number through Facebook. No response.

chris brickner

8 months ago

I wouldn't trust these guys with five bucks.

I opened a new account with them and they forced me to use my old address, even though I updated it with my new one. I've tried to fix it online or through the app but you can't. They told me that I had to call customer service but everything you call, there is at least a 30 minute wait. I have a decent amount of money I was putting in with them too, so I'm not sure what the problem is but I'd rather get a lower interest rate and have a reliable bank. You'll never go anywhere with this kind of customer service. In fact, it seems suspicious just how bad it is. I submitted a complaint with my uncle at the SEC to have this place looked into.

joseph bonelli

8 months ago

Customer is always WRONG

Went to make my first deposit and screen froze. CIT showed no balance, no recent transaction, NOTHING. Next day made accepted transfer with acknowledgement on the screen. No confirmation of transfer emailed. Four days later, two deposits shown, second transfer bounced at my bank. $35 fee. CIT says I should have gone to another screen and known better. Save yourself the frustration and expense of dealing with companies like this. They told me I'm at fault and now have to wait 9 days after first transfer to access my money. Day 10 will transfer all of my cash out of this poorly designed, online bank.

millie construction,llc

8 months ago

Not very easy to communicate

Not very easy to communicate Did not received a call back Still having issues on why they are charging my account on insurance since I’m in compliance Not returning calls

merle

9 months ago

Anch'io ho perso molti soldi con il…

Anch'io ho perso molti soldi con il commercio e la finanza, ma sono per sempre grato a quickassetrecovery org per avermi aiutato a ottenere tutto ciò che mi è stato rubato da questi truffatori

shine shop

9 months ago

Lots of fine print!!!!

Lots of fine print!!!!! Locked in a contract for 3 years, the phone system is old and out dated can't even receive text messages. They add insurance without ever asking or discussing if the office was insured with General Liability (so we were paying double insurance for the out dated phone) and I had to go through 3 customer services people to figure out why we had extra charges, they did not know why and everyone had a different answer. They had and still have the wrong information on the contract including our EIN Number. We were forced into contract because the previous owners had a contract with them and they would not release the telephone numbers that the business has used for the last 15 years. We were also told even if we buy out our contract the may or may not release the telephone numbers, even had COX call and try for a while and we all gave up, completely feel defeated. At this point I'm not even sure if they will release our numbers to us after our contract is up, they will probably make us buy them back. Been a horrible experience from the start and certainly cheaper to buy your phones out right from Office Max. Not to mention they are so over priced!!

agreeable dragon

9 months ago

Scam company, horrible company, deceitful business practices.

Never use them. Ever. Horrible. Seems like a scam type leasing company. They charge exorbitant prices and insane interest. Also they have excessive leasing terms for machines that will not last that long. Someone in our company bought a copier from them and signed the document with very little financial knowledge. We are on the hook for over $11,000 for a machine that costs $1,900 new. Also, they just sent us a bill because they claim that they forgot to charge us for freight or something. Now they want another $900. I cannot say this enough: Never use this company. Ever. Also, they are using some 3rd party, called Impact, to charge us fees for toner & copies. So there is an additional bill. Plus CIT is already charging us maintenance on the original lease which increases every few months. Never use this company.

david

9 months ago

The worst company in the world to…

The worst company in the world to finance thru I financed $28400 plus there fees $950 $350. There were no federal disclosers on my contract no apr no nothing but there fees after 3 years of payments I still owe more than I financed there crooks do not deal with this company . I’m haveing too get a attorney to find out what’s going on this is old times dealings like rule of 78 they outlawed years ago but this company still pratices the rule of screw your customer you will only have them once they don’t have repeat buissness.please beware of them

josie watson-gross

9 months ago

Dr. Michael Cox is a very wonderful and pleasant doctor to have service you.

Whenever I call the office, I always get great service with what I need and I appreciate their help so much.

customer

9 months ago

Easy to work with

villacorta law group

9 months ago

Robert and John are the best!

Fantastic customer service experience. Thank you Robert and John. You guys are the best! Very knowledgeable team

sam h

10 months ago

Nice customer service representative

dan reichert

10 months ago

tech support sucks

Utter incompetence. It took an hour to open my account with someone on the phone and they advertise 5 minutes. Tech support sucks, too. Avoid.

bella

10 months ago

Don't Be Fooled By Cit Bank's Introductory Rates!

I've been a customer of Cit Bank for several years. I was lured in by their high yield savings rate, which immediately dropped to a deplorable amount. I immediately planned to cancel the account, but every time I called to cancel, the wait time was so long that I gave up. At first, I blamed the lack of customer support on COVID. Now it's clear that the bank literally doesn't care about their customers at all. I finally set time aside to close out this account. Now that interest rates on high-yield savings accounts have gone higher, most of my other banks are up to 3.6+%. Cit Bank is still under 1%. Ridiculous! I waited for a very long time to talk to a customer service rep. When I told them I wanted to close my account, they said I'd have to speak to another rep. They said, "let me put you on a brief hold." The "brief hold" is over 30 minutes so far in addition to the abysmally long hold I was already on to speak to customer service rep #1. So basically, I'm unable to close my account without spending hours of my day trying to get through to someone. Unlike other banks, there's no way to close the account online. There's no way to email customer service or chat with customer service online. You're trapped. Don't do it! I've never had a worse experience with a bank, and I regret the day that I opened this account.

juan p. noboa

10 months ago

This bank took over 45 days to let me…

This bank took over 45 days to let me that they were going to pay the vendors. This only happens after I sent an email out that I was not going to need the loan any longer. They went ahead and pay the vendors. Northern Tool being one of those vendors. And since September they can not provide me with an statement showing me what am I being charge for. Be careful with people like drew Gaberseck from CIT this person will not return calls, and he will not answer calls. After instructing northern Tool not to provide any type of information to me in particular. After months of trying to communicate with them to get a simple statement about the charges they claimed. I still do not have it.

customer

10 months ago

We finally got where we needed to go…

We finally got where we needed to go buy it took too much effort.

dennis & terrilee

10 months ago

Cannot speak with a human at CIT

Cannot speak with a human at CIT. Called in several times and wait time was over 45 minutes. They say leave a number and they will call back in order received. Did that about two weeks ago, a week ago, and yesterday, and so far no return calls.

chapman construction

a year ago

They keep charging me insurance even…

They keep charging me insurance even though I have provided ins coverage 3 times

pro civ construction llc

a year ago

We still have not be refunded for…

We still have not be refunded for insurance or another rental charge that should not have been charged to us.

nancy brown

a year ago

Cit bank won’t let you access your CD online.

I’ve now been on hold with Cit bank for a total of 52 minutes. They will not let me access the funds in my “no penalty” CD without talking to someone. A human answered the phone about 25 minutes ago and said they needed to transfer me to someone in their “CD division.” If this is online banking, why can’t I access my account without talking with someone? Cit bank’s customer service is the worst I’ve ever encountered with a financial institution. You’d think they would care about someone with 40k in a CD, but they’ve made it clear they don’t. If I ever get to speak to customer service, I’m withdrawing my money and RUNNING away from CIT. I would advise anyone reading this to avoid putting any money on this bank, and stay clear of their CDs. Yes, they have a relatively good interest rate right now, but so do a lot of other banks that actually care. (Since it took me approximately 8 minutes to write this up, I’ve now been on hold for an hour and guess what? Customer service is closed.)

garey clark

a year ago

Actually the loan or lease procedure…

Actually the loan or lease procedure was not bad. However, I put up some land as collateral and the lease was paid off in 2017. Georgia code requires them to release the lien within 60 days of payoff. It’s 2022 and they still have not released the lien. I have called and emailed every day and I get nowhere. . No one seems to know what to do. My theory is nobody cares because the money has already changed hands. Terrible service. They can contact me at 678-873-5785 if they want to actually get it squared away. Update edit : 3 days later and still no response from your “Team” I have done all the legwork for them and sent the paperwork 3 times to no avail. 3rd update edit. 2 more days and no one from your “fabulous team” has contacted me You have a lien on my property. You have 60 days after payoff to remove it. It’s been over 5 years. This is called “Slander of Title” in the legal world. If this is not resolved by Monday I will lose the sale if this land and will be looking for damages due to your negligence and refusal to do your job. Sunday edit: Zero contact with your great team. Sounds like a last place team to me. How do you win any games ? Update : Team has never called. You have a lien on my property. I paid it off in 2017. You have 60 days to remove a lien after payoff. I dont owe you any money. You admit that. .I have a full pay off letter. But yet, you still don’t react. Unbelievable bad service and ignorance.

joann seele

a year ago

HORRIBLE SERVICE

This is the most horrible banking experience I have ever had. They have the WORST customer service. You can call and wait for up to 2 hours to speak to a banking rep. They also give you an option to place your call on hold for a call back of which they then ask you to leave a message. They hold your funds without interest for over 10 days. You will question if your money is actually safe and in an account or not. It is the most sketchy experience of my life in banking. DO NOT do business with them.

tony

a year ago

Unethical Mindset

I don't write reviews, but because of the unethical way CIT does business I felt obligated to. I had a lease with them for a computer and laptop. I was set up for auto-pay and had a set fee each month. They would charge my account extra fee with no alert and this would give me a late fee. Sometimes the extra fee would be twice the payment and would overdraft my account. They would then send me a late fee the next month. The extra fee would be property tax. which I was never alerted of in advance. Then with 3 payments left, they gave me a payoff that was just about what I had paid the past 3 years. Do Not do business with this Company! Theirs 2 ways to do business, one is ethical and the other is unethical. CIT is and unethical company that only see their advantage of making money off their customer by any rational reason to them. Then tells you read their contract as a justification of their practices Think before doing business with them, there are company out here that are in the business of good business. Do your research.

matt

a year ago

Human banking hours ONLY

the online platform has human banking hours. M-F only. even though you pay online, the system will not record unless it is a business day. this is basically a scam to get more money for the HOA, to say you are late.

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