CIT Bank Review

Actually the loan or lease procedure was not bad. However, I put up some land as collateral and the lease was paid off in 2017. Georgia code requires them to release the lien within 60 days of payoff. It’s 2022 and they still have not released the lien. I have called and emailed every day and I get nowhere. . No one seems to know what to do. My theory is nobody cares because the money has already changed hands. Terrible service. They can contact me at 678-873-5785 if they want to actually get it squared away. Update edit : 3 days later and still no response from your “Team” I have done all the legwork for them and sent the paperwork 3 times to no avail. 3rd update edit. 2 more days and no one from your “fabulous team” has contacted me You have a lien on my property. You have 60 days after payoff to remove it. It’s been over 5 years. This is called “Slander of Title” in the legal world. If this is not resolved by Monday I will lose the sale if this land and will be looking for damages due to your negligence and refusal to do your job. Sunday edit: Zero contact with your great team. Sounds like a last place team to me. How do you win any games ? Update : Team has never called. You have a lien on my property. I paid it off in 2017. You have 60 days to remove a lien after payoff. I dont owe you any money. You admit that. .I have a full pay off letter. But yet, you still don’t react. Unbelievable bad service and ignorance.

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This is the most horrible banking experience I have ever had. They have the WORST customer service. You can call and wait for up to 2 hours to speak to a banking rep. They also give you an option to place your call on hold for a call back of which they then ask you to leave a message. They hold your funds without interest for over 10 days. You will question if your money is actually safe and in an account or not. It is the most sketchy experience of my life in banking. DO NOT do business with them.

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I don't write reviews, but because of the unethical way CIT does business I felt obligated to. I had a lease with them for a computer and laptop. I was set up for auto-pay and had a set fee each month. They would charge my account extra fee with no alert and this would give me a late fee. Sometimes the extra fee would be twice the payment and would overdraft my account. They would then send me a late fee the next month. The extra fee would be property tax. which I was never alerted of in advance. Then with 3 payments left, they gave me a payoff that was just about what I had paid the past 3 years. Do Not do business with this Company! Theirs 2 ways to do business, one is ethical and the other is unethical. CIT is and unethical company that only see their advantage of making money off their customer by any rational reason to them. Then tells you read their contract as a justification of their practices Think before doing business with them, there are company out here that are in the business of good business. Do your research.

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the online platform has human banking hours. M-F only. even though you pay online, the system will not record unless it is a business day. this is basically a scam to get more money for the HOA, to say you are late.

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I need a lawyer who can represent me against CIT!!!

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Worst customer service ever! Login won’t work and their suggestions to fix it don’t either!! Gave me an email to contact IT for assistance and the email didn’t work either!! Apparently the only way to contact customer service is to wait on the phone for a couple of hours only to NOT get any help! This has happened to other customers I know. Very frustrating when you are trying to access YOUR money! When I can finally access my account I will close it out.

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We did an equipment loan with CIT and it seemed okay at first and we were told there was only $369.00 early payoff fee... So we called to pay it off and they said that the way the loan was structured we needed to wait until we are over 50% through the contract...So, we called after we were just over the 50% to payoff again and they sent us a payoff with $890.46 of additional fees added in payoff and refused to break down the additional fees and claimed there isn't a supervisor that we can speak with. I would recommend not doing business with CIT!

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After 2 years and paying 7,000 dollars on a 12,000 dollar loan I still owe OVER 12,000. I am hit with $1200 in fees and rent charges on equipment I have financed. If Im already paying you to lease it how do I rent it from you on top of that. THE WORST PLACE A BUSINESS COULD EVER FINACE EQUIPMENT. No wonder small business go under, this is financial RAPE!!!

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Our broker used CIT for the home loan, and boy was this a painful and excruciating process. They are extremely slow and unresponsive, all the qualities you want to avoid when you are trying to close on one of the most important purchases of your life. Not only are they no help, they are a hazard to deal with. 20 days into escrow, they reject an appraisal that THEY ordered... Then it took them 2 weeks for the final sign off after all that was sorted, while we are more than 2 weeks out of escrow. The people that work at this company should be ashamed of themselves. I don't care what rates they offered, the stress and the possibility of not closing on your house is NOT WORTH IT! I REPEAT, CIT IS NOT WORTH IT. EDIT: I messaged them on Facebook. No one reached out. Don’t be fooled by their disingenuous replies

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Good bank. But resetting your ID or password is painful. They send 2-3 text codes and email codes but when you get to the change password area you need to enter your old password. Ummm, duh! I wouldn't be here resetting my password if I knew it! Needless to say, after several attempts of guessing my old password to set a new password (dumb). I got locked out.

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I am at the end of my copier lease and i paid 60 payment of the 60 payments. They sent me a end of lease bill for $900!!!!!!! Crooks.

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I have commercial loan with CTI they never sent me the exactly amount every month now they trying to charge me 10k more then my finance amount

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Don't use this for wire transfers, the have technical issues and they stopped doing them at 10:30. Was supposed to close on a home on a Friday and because so them we can't move to our new house over the weekend and we had to delay a bunch of contractors. I will closing my account soon.

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We had to jump home loans from CIT to another mortgage broker 24 days into escrow. I will pick 3 of 25 things to mention: the appraisal was 18 days "in review," we were 8 days past the loan contingency release, and the loan officer (on some sort of power trip) kept adding unnecessary conditions to the underwriter's file. We were treated like trash. And this is our bank!! The difference at the 2nd mortgage company: From the first documents we sent to closing was 21 days - including the very thorough appraisal back in one (1) business day. CIT was unprofessional, disorganized, and added no less than 20 conditions, half of which were ridiculous. At the 2nd mortgage co., we were given what felt like VIP treatment, and quick efficient service that I cannot say enough about. They asked for 2 additional conditions - from the Underwriter only - which we provided immediately and we were approved. We are moving into our new home as we speak no thanks to CIT. I plan to write to the branch directly about this horrid experience. We plan to move all of our money out of CIT as soon as we are settled in our new home. Update: It's interesting how they have a canned response to every single complaint and how we are supposed to contact them through Facebook messenger. Continues to say a lot about how much they do not value their customers.

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I opened a savings account years ago when my son was a minor. I am the custodian. Last winter they contacted me and said we had to close the account. I asked them how. They said send a letter saying we wanted to close the account so I did. Then they said it had to be notarized so this summer when my son was home from college, we both went to my local bank where they know me. and got a letter notarized that we both signed. Then I got an email saying they wanted to verify my identity and to call them. So I did and answered all their questions. Then I received an email saying I needed to call again. So I called and they now say they want an acknowledgement letter from the notary. I asked if they had the form but they said no. I called the notary and she has no idea what it is and neither do I. At this point I think they are just trying to keep my son’s money. Ive never heard of jumping through such hoops to close an account they asked us to close.

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I would much rather give this company NO stars but that’s not an option. When covid hit and my company was shut down for not being an essential company, I was offered a three month deferral. I was told that the three months would be added to the end of the lease and it would be a small fee for the deferral. Unfortunately, I took this company on their word to me and did not check into the fee they would be charging me. Four months later, my lease payment goes up over $90 a month. I asked if this would be the new payment for the rest of the lease period (18 more months) and they said I would be paying this new higher payment. This is a ridiculous fee to be charging a company that just dealt with COVID and being forced to shut down for three months. This company is unethical. I am in the process of a complaint into the attorney generals office and I’m paying for my attorney to fight this ridiculousness. DO NOT USE this bank for any equipment leases. They tell you one thing but find a way to stick it to you any way they can

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On May 18 I wrote a letter asking for a check for a CD with a maturity date of June 2, 2021. CIT had all types of conditions that I had to meet before I would receive the proceeds of the CD. On May 25th I received a letter from CIT that stated I must call CIT within 10 business days .and if I did not call they will cancel my request for a check at maturity. I did call and the representative tried to convince me to renew the CD at 0.30% . After much dialog he agreed and said that I would receive the check within 7 or so days. It is now about 18 days still no check

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Access bank 0774639237

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Best bank sarves loans interest

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Excellent excellent customer service always professional and sweet at the same time

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charge lot of interest for short term equipment lease. i use to get and call from Ben so once I tried to get loan wanted 30% interest true blood sucker. with current lease which ended now got letter after 45 month stating I owe them $379 lease ending fee. I have one advise to this company probably this want go to far because your business practice is unfair like pay day loan but you cant do with your loyal customer I took loan from you twice when it was direct capital it should be CIT it shoul be RIP OFF company

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I am looking at new equipment for my business. I was misled by their fancy infographic and had to reach out to find out why I hadn't received any information about my inquiry. I was then told we had great credit but they aren't lending because of my "retail" code but another sister company could help and they need permission to run it through them. After that, I was then told it would be nearly twice as much to lease the equipment, with no early payoffs etc. All they would tell me was the payment amount for five years (nearly twice the amount of the equipment) After going back and forth they said they didn't know our business was older than two years and if we provide tax documents they can try to get us a different deal with yet another bank. The lack of desire to do what was best for me and my business speaks volumes. I don't have time for games, I need someone who is going to do what's best for me and not waste my time.

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I have been using the services of this bank for over five years. All operations are fast and safe. Sometimes there were incidents, but they are related to the tax.

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horrible was led on for days to borrow a small sum, 5x the amount in collateral, with good credit, only to be shot down, after being told the loan was a sure thing. Ruined my credit score and was dismissed like a rented mule. Totally un professional kids working here consumer beware....

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awesome great people to work with

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Couldn’t ask for better service and the interest rate was best online rate I have ever got by 5 points i dont think my local credit union would have been able to touch it thanks again for everything

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Great to work with

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Great customer service! This is my second loan with them and more to come.

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Best bank and great customer service... Really, fast closing and no games.

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Excellent client services great team to work with on any financial needs, no bs

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Good service, quick approval, and good coordination with the vendor.

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Was very pleased with the whole process, made it very easy and quick turnaround time. Very much appreciate it! Krystal was very helpful and professional. Have referred CIT to other business friends.

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Peggy had excellent customer service skills and guided us through the entire process.

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CIT have been GREAT!!! From the start of The application process for financing new equipment though following up on any concerns. I would highly recommend them. Nate Sew Much More

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Tanks 👍👍👍👍

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I obtained a mortgage through them and I regret it. The most shocking oversight was that the CiT attorney that was present at my closing failed to mail the check to the insurance company, so my homeowner's policy lapsed within 2 weeks of closing without my knowledge. But that example was not unique, just reflective of poor performance and regular mistakes. I have never had less confidence in a financial institution, and now this relationship is one that I feel needs constant monitoring in order to prevent future errors.

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The people were easy to work with the loan process was a breeze but the finance manager that I worked with mislead me with the wrong information. I have the emails to prove it! When I asked him to go over the terms he emailed me the terms he did not disclose that If I wanted to pay of my loan early i had to pay the interest that I agreed on as a matter of fact he said there is no prepayment penalty. I called to today to get a payoff and was completely shocked by the amount they increased it to an additional 8,000 extra. It went from 18k to 26 k. Total rip off.....

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Lied about fees and interest rate on an installment loan. Attempted to explain their misleading statements and even tried to get us to take another loan after we had complained about their deceptive practices. Don't do business with these folks.

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Excellent company. I worked for it during more than five years.

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Ouvi falar que é muito bom,pretendo esperimentar

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Good. I'm. Mm..

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great bank positive

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Ótimo banco, recomendo.

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Works good !!!!

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The worst financial institution that I have ever worked with. Completely scammed me. I paid $11,878 over 36 months for an $11,119 Apple iMac. I was fooled into thinking this was a purchase back in 2017. Now in 2020 they want $4450.00 more which amounts to 40% interest. I am of course not paying another penny. CIT Direct Capital has done me an extreme dis service, lied to me, scammed me and greatly hurt me. I think the only outcome will be eventually going to court. The customer service is a total joke. I have been trying for 2 months to find any resolve through at least 10 different CIT reps to no avail. They are disgustingly rude. Stay away from Apple Business also which directed me to use CIT Direct Capital. Total scam!

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Persistent on how they can help!

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The crew at CIT was friendly and helpful. Got my application processed and funded so I can grow my business.

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The loan process was very easy to navigate. The online questionnaire extremely easy to navigate and the progress was updated each step of the way so we always new where we were in the process. We were then contacted by Daniel Kilgore who walked us through the closing process. All of this at record pace compared to other financiers. A a couple days instead of weeks, we will certainly look to CIT for future equipment needs.

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Works Good. Satisfied

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Read my previous 2 reviews. Our check never came!!! We had to go to the trouble of driving to another town to fax them information on the check we never received. This is now about 3 months later. I have another CD maturing the first week in November. I called and asked if because of all the troubles I had getting my money from them (and losing a few weeks interest) they would send me the check by federal express. I told them that 2 other companies have done that for us in the last few months. The agent said, "We don't do that. I have never heard of that being done." I asked him if he could check with someone higher up; he said he could not and that he knew this was not done. One of the other companies did it because it was a larger amount of money. This check should be about $112,000, and they won't overnight it?? Ev en though they kept my last matured cd a few weeks longer so they made interest money on it and I did not? I have 3 other cds left at CIT; once they mature, I will take my business elsewhere. Last time they told me I could reach out to them; my feeling is that they should reach out to me....the check was never issued!!

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Fast, efficient and really clear communications

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Easy and straight forward to work with.

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This was the worst experience I've ever had with a financial transaction. I tried to lease Apple equipment, was pre approved and funds withdrawn. A week and a half later, no transaction completed and then my lease was cancelled with no explanation. Getting information from the rep was a joke as he would only respond at most once a day and that was after I sent him an email asking for the status. I honestly can't even understand why Apple would partner with this customer and I won't ever be looking to do business with them.

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CIT helped me finance the equipment I needed fast and painless. Thanks.

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The process from start to finish was epic. My agent Jason literally did everything and kept me in the loop several times during the week to gather other docs etc. I'm approaching CIT again for my next couple projects.

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CIT is a very professional group of people to work with, especially Kristal. She stayed on top of everything and was very patient. Everything went through smoothly, thank you, good day, Larry

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The process of getting the captial I needed to expand my business was very easy and effortless.

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This process works very well for me and everything is very user friendly

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CIT was quick,and simple in financing the equipment we needed. I will continue to use them what ever we need.

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Hello, this is the best experience I have had in terms of financing, I am Very happy for the opportunity tha CIT BANK. Offered me to be able to finance all the equipment I needed. the financing process is fast and very profecional. thank you very much. CIT BANK.

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Excellent to deal with very efficient. Thank you.

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Prompt and professional customer service.

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CIT has been our Go-To for Computer equipment since we were referred by Apple Business Services. They're prompt, fair, and make it easy to manage the entire process.

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Great people, excellent customer service. Very responsive whenever you have questions about your business financing.

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Fair, fast, professional. Couldn’t ask for more.

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Sarah was excellent and was really a hard worker getting me the loan that I needed

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Customer service was excellent and the process was smooth.

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Fast, easy, and nice transaction. Hope to do future business.

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CIT made it possible to grow my business. Approved and funded with no hassle, smooth and easy.

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Still do not have my money back from a matured CD from CIT. It matured 2 weeks ago!! Your agent did help me yesterday. However, I was required to drive almost 40 miles round trip to a fax machine to send forms to CIT to put a stop on a check I never received. It seems CIT should have taken care of this for me. I have finally received my money this afternoon (8/5/2020). This has been a fiasco that cost me not only lost interest but much lost time. Your agent Guadalupe was very knowledgeable and efficient. I am just upset it took so long for money I should have had many days ago!!!

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I couldn't find a better company to work with. Low interest rates, fast processing and simple. They take care everything between you and your supplier. Great customer service. They are simply the best!!!!!!!

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I had a great experience with CIT. Mark was very helpful and patient. He anwered all my questions and I would absolutely refer and use them again in the future. Thank you Mark.

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I worked with Cory to purchase a new truck along with upgrading additional equipment mounted in the box. The truck is being built out as a spray foam rig for commercial roofing applications.

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The process with the loan was flawless but the vendors haven’t delivered the equipment

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great company working with them was exceptional!

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Easy to work with and kept in touch every step of the way

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Ryan was my rep, he called me about a year ago we had a conversation about where we were going in business and how we were going to get there I expressed to him I wanted to buy some equipment to keep in contact and we will eventually do business. He did exactly that, he would randomly call me and I would let him know where we were we did this back-and-forth for roughly a year. When I called Ryan he call me back the next business day and the process was seamless and painless he did everything he said he would do and more this company is very proficient and on top of their game my experience was awesome and will continue to do business with them in the future as my company grows. Ask for Ryan he rocks !

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great to work with

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Again everything was fast and easy!! So appreciate it!! Only thing was worried about my bill tried calling the number provided but couldn’t get through my have been cause of time of day plus Covid stuff

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Very responsive, always returned calls in a timely fashion. Keep in touch with kind and courteous attitudes

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fast approval and excellence with customer services

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It was a great experience as Chris explained the process clearly laying out the plan. It was a faster experience than a bank or other financial institution so I was very pleased. The whole process was very simple, straight forward. Thanks Chris!

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Great service, very prompt and professional. Would highly recommend them.

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very helpful great people to work with

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Quick great service

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The loan process was remarkably simple without hassle and everyone was extremely cordial. Thank you.

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Very simple to use and the most helpful of any company I have worked with!

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I am very unhappy with CIT. I had a rather large CD (almost $100,000) come due on July 21. It is now August 2, and I dio not have my money. In comparison, I had another ratherr large CD come due from PenFed on July 29th, and I already received my money 2 days ago!! Pen Fed sends me my checks overnight; my money from CIT must be on a slow boat from China!! They are in Pasadena, CA; it does not take almost 2 weeks to get a check to Illinois. I unfortunately have 3 more CDs with CIT. I will not be reinvesting any more with them once these remaining CDs mature. They must make mega bucks keeping money after maturity dates. This is not a one time thing; any money they send me takes almost 2 weeks longer to get than from other savings institutions. I have now been told that if my check does not come tomorrow, I will have to complete paperwork. In the meantime, I continue to lose interest I could be earning from my money. Update: 8/4/2020: I still do not have my money; CIT answered on here and wanted me to send them my phone number. They already have it in their records. I can not seem to post it to them on Facebook and do not do Twitter. They should contact me!!! I do not think the check was mailed when they said it was (July 22, 2020). CIT: send me a phone number; I get no help when I call the number I have: 855-462-2652

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We purchased a large piece of equipment and they can't break down my interest and monthly payments. As big of a company this is, and as much money I borrowed, you think they could handle this request. It's very frustrating! I have gone over and over this with them, don't use them!

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I leased a copier through CIT Finance LLC. My lease ended at the end of 2019. I was not notified by CIT of my end of lease options, but was told they mentioned in the billing statement. When I called, I was told that I owed for the automatic renewal that they put in and don't inform you about. I have now asked to terminate my lease and be refunded the five months I didn't need to pay. Noone has contacted me yet.

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I am honest to the best I can to help the dogs and cats

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Great experience. Will only deal with them.

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Great Company very simple and worry free process. The representative that assisted me was very thorough, courteous, and professional. From the beginning of the process to the end everything happened just as I was told it would right on schedule.

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Thanks Keep us updated and move forward on closing as needed

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You made the whole process easy and fast! Thanks! Scott

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The people are on point, polite and great to work with. The rules for funding are sometimes a bit bothersome but all in all a pleasnt experience.

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Very professional experience from the beginning to the close and our new trucks and equipment out making money! Will definitely be a regular customer. Thanks

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Thanks for all your help. What a professional and fast transaction. Helped us get our new sign shop up and running with new equipment. Outstanding customer service.

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Simple and user friendly application process. Professional team.

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Very helpful was a great experience

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