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Credible Review
Reviews 5,301
Credible
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Credible
Credible
Excellent
Reviews 5,301
Sally Herigstad
Dec. 19, 2022
1 min read
Sally Herigstad
Credible summary
Credible is an online student loan refinancing marketplace. You can use Credible to fill out a quick, simple form and see rates from top lenders in minutes, without sending your information directly to lenders or affecting your credit score. If you like a rate, you can apply and get your final offer in as little as one business day.
Pros
  • Fast, easy online application
  • Compare rates from multiple lending partners
  • Customer support available 7 days a week
  • Finance almost any degree
Cons
  • Available only in 46 states and the District of Columbia
  • Strict credit score requirements

Credible at a glance

4.8
Editorial score

Online experience

Has learning resources, access to rates, mobile app
5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
4.0

Repayment flexibility

Offers flexible repayment plans & the option for special repayment programs
5.0

Loan Types Covered

Covers all student loan types
5.0

Eligibility

Loans available to all credit types, income levels, and loan types
5.0

Credible Credible View Rates

Suitable For?

Credible student loan refinancing may be suitable for borrowers who want to compare rates from multiple lenders and pay lower interest rates than on their current loans. Some borrowers with federally held loans may choose not to refinance in order to remain eligible for benefits applicable to federally held loans.

Loan Features

Credible offers loans with the following features:

  • APR range: 3.99% - 11.97%
  • Fixed-rate APR range: 4.40% - 11.87%*
  • Variable-rate APR range: 3.99% - 11.97%* See Terms*
  • Loans with minimum size of $7,500 and up, depending on lender and state

The Application Process

You can fill out an application on the Credible website in around two minutes. Credible shows you rates, without sharing your information directly with lenders or affecting your credit score. 

You can then choose the plan you want, and get actual rates based on your credit profile, not estimates.

After you provide additional details about yourself and your loan, you can get your final offer in as little as 1 business day.

Loan Eligibility Requirements

The main eligibility requirements for obtaining a loan from Credible are:

  • Sufficient income to cover debts, including refinanced loans
  • Minimum credit score between 670 and 700 for most lending partners

If you don’t meet Credible’s lending partners’ requirements, you may still qualify if you have a cosigner.

Repayment Terms

Fixed APR rate loans range from 4.40% - 11.87%* and up, depending on your credit score and other factors, with variable APR rate loans range from 3.99% - 11.97%* See Terms.

Credible offers loan terms from 5 to 20 years.

How Safe Is It?

Credible uses industry standard measures to protect your personal information:

  • Encryption. Your data is encrypted at rest, and in transit using transport layer security (TLS) between your browser and Credible systems. Data is also encrypted internally within their infrastructure.
  • HTTPS secure. Credible only uses HTTPS for transmitting requests, protecting your password. Your sensitive information such as social security numbers and login credentials are encrypted and unreadable to anyone except Credible.
  • Process time. If your online session is inactive for a period of time, Credible autosaves your progress and logs out your session.

Help & Support

Help is available at:

  • 1-(866)-540-6005 available 7 days per week
  • Live chat on website
  • Email support@credible.com

Summary

Credible is an online lending marketplace for student loan refinancing, student loans, and other financial products. You can see offers with real rates—not ranges—from up to 10 vetted lenders in real time. You can get help from the Credible Client Success Team throughout the process. By lowering your interest rate, you can save significant amounts of student loan interest over the lifetime of your loan and possibly even pay off your student loan debt sooner.

Physical Address

320 Blackwell Street Ste 200

Durham, NC 27701

Credible Credible View Rates

*Read rates and terms on credible.com

Sally Herigstad
Written by
Sally Herigstad
Sally has been writing about personal finance since 1998 and is the author of “Help! I Can’t Pay My Bills” (St. Martin’s Griffin). She is a licensed real estate broker in Washington state and a retired certified public accountant. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about Credible
Credible
Excellent
Reviews 5,301
on
Excellent
86%
Great
9%
Average
2%
Poor
1%
Bad
2%
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justin rock
4 days ago
Fast, convenient, & accurate
Fast, convenient, and accurate!
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zay
7 days ago
It was easy to get matched with a loan…
It was easy to get matched with a loan refinancing program
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hunter
10 days ago
Student Loan Refinance
Very straight forward and easy steps to follow for getting student loan interest rates.
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wanda baker
13 days ago
The process was quick and simple
The process was quick and simple. I obtained a loan for the exact amount needed for my course. Thank you
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michelle whitman
13 days ago
The loan process was streamlined
The loan process was streamlined, easy, and quick; I was approved in less than 24 hours with funds disbursed to pay off my private student loan, at a much higher interest rate, sent off within 72 hours:) I could not be happier to finally see the end of my loan commitment in sight! Thank you!
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kevin ward
15 days ago
Easy to use
Easy to use, helpful and very good results
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mrs. becker
18 days ago
It was fast
It was fast. Over the phone person was extremely nice and knowledgeable. All my questions were answered. Rate was the lower than any other I received
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ree bee
18 days ago
Easy process
Easy process. I went from 16% variable interest rate to 7.2 fixed!!!! Saves me $200 a month. Couldn’t be a better service. Thank you guys!!!!!!!
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garrett tedeman
20 days ago
Student Loan Consolidation with Elfi
Student Loan Consolidation with Elfi Had finally gotten in a solid position to apply for a consolidation loan and had a bit of free time one evening just before the holidays (around 12/10/22). Fortunately, had remembered that Credible.com offered a multiple-offer mechanism. This was really helpful since, at the time, just didn't have the bandwidth to research a range of options, but wanted to go ahead if something was workable at that point. Also, the guess that a search via Credible would likely preference loan servicers that had better online app-processing was also correct and was able to get everything submitted and processed online, with a final review by a rep. to confirm very quickly. ...Certainly, this all saved a couple of months (at least) of a more usual process. Very much appreciate the service and was approved just in time for the Holidays to boot.
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travis goss
20 days ago
Makes it less complicated and finds…
Makes it less complicated and finds some good rates! Very easy
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kumar
a month ago
One of the worst websites ever I come…
One of the worst websites ever I come across, I don't find any history/track for my previous requests. All of a sudden I receive a mail saying the loan got denied by the lender that I never requested, this site is super confusing, at least for a new bee like me.
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harvey
a month ago
Nr Mitchell was great!!
The experience with Mr Mitchell was great. He gave me three quote and I chose the one that best suited me. Thanks
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william bell
2 months ago
It was a living nightmare till that…
It was a living nightmare till that lady (sorry bad with names ) went out of her way to help us .. Shes a rock star... Help us get rid of ussa that was literally holding my father hostage because he couldn't remember a phone number.. We'll have a good Christmas this year . Thank you
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gerald costa
2 months ago
When I saw the rates being offered and…
When I saw the rates being offered and amount I laughed and though that this outfit is a scam. My credit score is in the 820s and have never been late on a payment. I was offered a 15% loan for $5,000 or so when I asked for $100,000. I could not believe this scam. I have a credit card that has a better rate than that (8.7%). I felt they must have me confused with someone else. However, I suggest you use a credit union if you are looking for smaller loans as I know rates are much better. A FACT! Apparently, this was not enough insulting information on myself but thought that consumers should not waste there time. I asked for one (1) loan, for $100,000. My credit score as of today was in the 830s. I have not been late on a payment, and have used my credit wisely through the years. Now, instead of one (1) loan I received a bunch of little loans at very high interest rates they were in double digits. I cannot say if the highest was 17%, but that does come to mind. The loans offered were $4,000 - $5,000 - etc.
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leo harvey
3 months ago
Elegant buying
The process was simple and elegant giving me the choices I wanted and the ability to buy with the least amount of hassle.
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tracy talkington
3 months ago
Able to compare many lenders and ended…
Able to compare many lenders and ended up with a better rate.
K
kayla floyd
3 months ago
Everything was seamless
Everything was seamless
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rahul jadhav
3 months ago
Smooth and fast service
Smooth and fast service
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juan
3 months ago
Everything was easy and great price $$
Everything was easy and great price $$
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tori s
3 months ago
I love that Credible gave me multiple…
I love that Credible gave me multiple lenders and loan options to refinance my loans. I struggled with the first company so it was nice to have a secondary option and plan.
M
maribel b
3 months ago
Simple, Quick and great Rates!
I was thankful that I was able to get multiple interest rates all in one place. The process was incredibly smooth and helpful.
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mada engel
3 months ago
The site was easy to navigate and…
The site was easy to navigate and self-explanatory. I uploaded the documents requested and within 24 hours, I received an email that I was approved. I didn't have to talk to anyone, it was all done via the web and via email. The most amazing loan experience I have ever had!
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darren
3 months ago
Saving Money
The process of getting a quote for our condo in LV was painless! Doing it on-line may have taken a little longer, but it was rewarding to have saved $229? I cannot thank you enough for not only taking me on as a client, but also for saving us a little in the pocket book.
A
aida miucin
3 months ago
Very user friendly and efficient.
Very user friendly and efficient.
A
austin wheat
3 months ago
Good experience
Good rate, smooth experience with Elfi. Thank you
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nicole
3 months ago
I received reliable information and it…
I received reliable information and it was helpful. I made an informed decision that I’m happy with.
F
faustino m
3 months ago
The whole process was easy and fast
The whole process was easy and fast. Everything was done online which was very convenient.
s
sarah
3 months ago
Easy to use
Easy to use, had the loan sent to my school within in days.
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shahid & hilary khan
3 months ago
Authenticity
The process was super easy and straightforward. We refinnced my wife's student loans probably in 30 minutes or less. We chopped the interest rate in half and reduced the life of the loan by 10 years.
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james rice
4 months ago
If you're looking for a great company to finance, this is the place
I've have a great time experience, I applied for a loan today and if I'm waiting on results because Im ready to restart my life and be better. The service is well recommended and I loved it
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ciara
4 months ago
I am so grateful for credible for…
I am so grateful for credible for helping me to refinance my private student loans. My only regret is not doing it sooner!
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ronald
4 months ago
Friendly customer service got a better…
Friendly customer service got a better policy with them at the same price than my old company which kept raising rates but not benefits.
A
ari d
4 months ago
All the options and all the rates are real!
Since interest rate have been going up, my private student loans interest were increasing every month. I started searching for companies to refinance with, one gave me an interest rate in the 20%, my current company wouldn’t even refinance my loans and lower my rate. I came across Credible and found that they pool rates from several companies with different rates, fixed or variable, different term rates, monthly payments etc. Credible gave me so many options to choose from. This is what I had been searching for. I found a fixed rate that would work for my budget for the duration of time that worked best for me. I chose my loan, applied and in a couple of days I was approved! This was the easiest process I’ve ever encountered.
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thomas eberly
4 months ago
Good Job
Credible was helpful in finding us the correct re-finance opportunity
C
christina van voorhis
4 months ago
I found the process to be very efficient
I found the process to be very efficient and would highly recommend Credible to friends and family.
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michael
4 months ago
No pressure conversation...
The process was very easy. Michael the insurance representative was very informative about the product and the options available. There was no pressure for me to buy the insurance and he was very accommodating in answering questions.
K
kenneth
4 months ago
This transaction saved me hundred's of…
This transaction saved me hundred's of dollars off of my escrow account.
J
james barbarito
4 months ago
Return customer
We received multiple loan options and were able to compare rates and length of repayment. Communication was easy and responses were quick. This was our second time using Credible and we were very satisfied.
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lavern
4 months ago
Best Rates
Credible has the best rates out of all the places i checked out,keep up the good work
A
autumn morrison
4 months ago
I had 5 private student loans totalling…
I had 5 private student loans totalling just over 100K. The interest rates were all 9.5-11% Credible found me a lender that consolidated all my loans into one at a rate half what I was paying. It was simple and easy to use the website and the whole process took less than a month to complete.
M
matri hendrickson
4 months ago
Great experience getting a loan
I was surprised at how easy the process was and it was the best experience I have ever had in getting a private school loan.
K
kathy fortier
4 months ago
Complete application process
Complete application process. Kept informed with each step.
S
shakira williams
4 months ago
Used credible to FINALLY refinance my…
Used credible to FINALLY refinance my loans. Credible is the only site that matched me. I saved almost 6 interest points!!!! I ended up going with MEFA. Now their process was a bit tiring and long. But I was finally approved!
M
madison
4 months ago
Spencer Phillips was awesome
Spencer Phillips is the best! He made the process super easy & was very communicative.
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lismarie salgado
4 months ago
Excelente servicio
Excelente servicio
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caroline ponko
4 months ago
Staff very helpful patient and moved…
Staff very helpful patient and moved the process along efficiently.
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jane m
4 months ago
Im SO glad I used Credible for my home…
Im SO glad I used Credible for my home insurance. It took the guesswork out of purchasing a plan and my agent, Michael, was AMAZING. He even gave me a list of questions to ask my home inspector and researched my home ahead of time to help me fill out the estimate questionnaires. He also got in contact with my lender to make sure they had everything they needed as well. Could not have asked for a more thorough, smooth, and pleasant experience!
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lisa
4 months ago
Excellent service!
Excellent service!
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cynthia payne
4 months ago
It was extremely helpful and easy to…
It was extremely helpful and easy to navigate.
S
super8290
4 months ago
They submitted apps without my consent...
This is a bizarre experience with Credible. I clicked on an ad that said consolidate your loans rates starting at 4.9%. The way it seems is that your credit report is not affected and you select the loan options that they match you with. WRONG! I go to the last page of the process and there was only one company and the rate started at 11%. I have perfect credit with a very high 800's credit score and 5% debt to income ratio. Why would it start at 11%. I decided NOT to choose one of the options. TELL ME WHY: I am receiving letter after letter from credit unions and goldman sachs saying that I filled out an application and they could not process or approve my application for reason ____. AND tell me why they have different names like my dad's name? and my address saying that I filled out an application with Credible... THAT IS SO BIZARRE!! There website says they don't sell our information... and you select the loan option that they match you with BUT now somehow all these companies are saying THANKS FOR SUBMITTING YOUR APPLICATION through Credible. They literally call Credible out in my letter. That is some illegal or definitely questionable tactics going on with this company! I never selected an option. I never filled out a form with these companies. I simply submitted my info to see my rates. THAT WAS IT. So let's talk about the denial letters - 1. First - the three I have received - TWO are in the wrong name. LIKE how did yall get the names mixed up??? 2. Second - the denial letters are pre-templates that aren't true. The first one said - your credit score of 825 is too low.. hahahahaha the range was 300 to 850. So that's a lie. I hate this form of doing business with Credible who is working with 17 different companies - pretending NOT to do a credit pull (but check their reply - they are) and pretending not to sell the info (they are getting a kickback) that's another lie - and then, sending out template rejection letters that are bogus. STAY AWAY FROM THIS COMPANY!!!!
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daniel dirksen
4 months ago
The process took longer than I would…
The process took longer than I would have hoped
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kara miller
4 months ago
This was a great resource!
This was a great resource!
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lloyd
5 months ago
From the start
From the start, everyone was helpful, communicative, and kept me updated. Everything was smooth and easy.
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margie walker
5 months ago
Great
Great service with help for loan
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nathan
5 months ago
I was shopping all around the Internet…
I was shopping all around the Internet for a new homeowners insurance policy after my current company almost doubled my premium, their reason was, "the price of rebuilding your home has gone up considerably this year and this will cover that rise in building materials. The company only increased my dwelling coverage by $20,000 and my premium doubles? I had already went through countless sites and companies then I ran across credible and they responded almost immediately with me quotes and at a price that was lower than what I'm paying through my current provider, and they got me a lot better coverage and perks on my policy than my current company could offer. Upon calling my agent he was very quick to answer the phone and very helpful. He answered all my questions and changed the things I needed to change very quickly. I would definitely recommend credible to anyone I can this site is great, fast, helpful, courteous, and above all they will get you the best rates possible.
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matthew incardona
5 months ago
Great for Getting Student Loans
It's like Trivago, but with loans.
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margaret driscoll
5 months ago
Great service
Great service. Process simple.
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m
5 months ago
Very frustrating dealing with this…
Very frustrating dealing with this company. I had to repeatedly send the same documentation and the whole proces took over two months.
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joseline herrera
5 months ago
Credible helped me connect with the…
Credible helped me connect with the most adequate people to obtain my student loan and little time. Now I’m off to achieving my dreams.
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gary c
5 months ago
The Agent (Will C) was…
The Agent (Will Cullen) was knowledgeable, patient, helpful, courteous, responsive.... and got the job done promptly. Five stars.
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adrianna avila
5 months ago
Helped me find a loan right for me a and…
Helped me find a loan right for me and my needs.
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david gonzalez
5 months ago
Daughters first loan
Fast, simple, basic financial information, proof of income, employment. Had an answer in a few days. Simple e-signature. And Kids off to school.
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eriston eloi
5 months ago
The experience was great until I had to…
The experience was great until I had to use the lender website to finalize the process. The lender website was far less attractive and friendly to use. I started getting messages from both Credible and the lender about providing documentation needed to complete the process. These messages were sent out at the wrong times.
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thomas whitt
5 months ago
Quick and easy
Very easy to use and simple process
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shanna
5 months ago
Dion Morant did an excellent job…
Dion Morant did an excellent job finding me the best rate with the coverage I requested. Going forward I will use Credible for searching for the best rate in all my insurance needs.
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george valentine
5 months ago
They were fast and very helpful
They were fast and very helpful
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jama fraley
5 months ago
I thought that this was very easy to…
I thought that this was very easy to apply and purchase. I understand you are a risk insurance but I just think that $5000 deductible is a little overboard. That said I am very happy to have this insurance. thank you
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jorge jose
5 months ago
Student loan
Application was a breeze and user friendly.
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lysandra
5 months ago
Quick and Easy
After I completed the form about my home insurance needs. The quote was quick and the agent assigned to my request was very helpful.
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verna frederiksen
5 months ago
Good Experience for the most part
Good Experience for the most part. Making a better show if the loans are penalized for early payoff woud have been appreciated.
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ronald dibiasio
5 months ago
My experience was very good
My experience was very good . I liked being able to see to see all lenders at a glance. I also liked how quick the response was once I chose my lender.
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keely green
5 months ago
Highly Recommend
I was able to compare rates and apply for the best option for our need.
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andrew horwath
5 months ago
Said I was approved then denied
Said I was approved then after jumping through all the hoops then was told denied I feel they just wanted my personal information again and felt like it was a scam at times I have great credit and don't recommend anyone to apply with this outfit
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mark
5 months ago
Ease in getting a good quote and buying…
Ease in getting a good quote and buying insurance
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kristen milarski
5 months ago
The entire process was so easy!
The entire process was so easy! I always dread doing things like this but not after this one!
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raja
5 months ago
IF I HAD KNOWN ABOUT THIS COMPANY I…
IF I HAD KNOWN ABOUT THIS COMPANY I WOULDN'T WASTE MY TIME CALLING ALL THESE INS COMPANIES, THEY WERE FAST AND PROFESSIONAL. I WASTED ALMOST A WEEK OF MY TIME TALKING TO ALL THESE INS AGENTS AND I GOT NOTHING, 30 MIN. DURING MY TIME ON THE COMPUTER AND I GOT THE BEST DEAL AND IT WAS DONE. THAT'S HOW FAST IT WAS. I LOVE IT THANK YOU GUYS
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jeffrey parker
5 months ago
Credible saved me a lot of time by…
Credible saved me a lot of time by giving me all my loan options in one place!
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matthew ryan
5 months ago
Was a fairly simple process,
Was a fairly simple process,
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fernando cornejo
5 months ago
Highly Satisfied Customer
Outstanding overall customer service. Process was straightforward and efficient, yielding wonderful financial results. Thank you!
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louay
5 months ago
Good service provided by the Agent Nick
Good service provided by the Agent Nick
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jamie w
5 months ago
Private Student Loans
This is the second child we have gone thru Credible for private student loans. Easy process!
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jwu
5 months ago
We had issues signing up with the…
We had issues signing up with the lender that we chose. The log in information for Custom Choice was created by Credible and I didn't know the passwords etc. I called Custom Choice to try and log in, they told me to call Credible. I called Credible and they told me to call Custom Choice. The process was not smooth at all.
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lynn johnston zeidan
5 months ago
Straightforward
Straightforward, easy to upload documents. Thanks for a smooth process.
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michael mims
5 months ago
Good but communication needs work!
The process was simple and easy to follow. The only issue I had was at the end of the process with communication. I was told the process was going to be one way, but I went 2 weeks with no word about my funding only to contact them and find I needed to verbally verify my address before they sent my information to the school. I was never contacted to complete the process and would have never known if I had not taken the initiative.
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blair
5 months ago
Good
I found Credible, to be incredible help full, I am pursuing a career that will be expensive.
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alan khalili
5 months ago
Insanely low interest rate I went from…
Insanely low interest rate I went from a 9.25% variable to a 4% fixed
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stevin kestner
5 months ago
Great experience
Great experience. So fast and so transparent!
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christian consiglio
5 months ago
Great customer service and a great…
Great customer service and a great resource as a student
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camille
5 months ago
Customer service was very responsive…
Customer service was very responsive and helped me straighten out a problem with my paperwork as co-signer.
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george smith
5 months ago
wishy washy
you don't deserve a review
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gary
5 months ago
Saved me money on my homeowners…
Saved me money on my homeowners insurance.
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melissa
5 months ago
very user friendly
very user friendly - easy to compare different loans
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jim buttram
6 months ago
Great speedy service
Great speedy service
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sabrina lounsbury
6 months ago
Releasing the student loans choke hold due to Credible
After many years of paying off student loans and being extremely tight with money. Credible gave me the opportunity to finally refinance my loans at a reasonable interest rate and with a payment I can afford.
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carolyn kirby
6 months ago
Best Way to Get the Best Rate
Juno in combination with Credible was a great way to find out the best rates for you. Throw away all the mailers. The teaser rates are not likely what you will receive. Credible gave me my rates from a group of providers, some you've heard of and some you many not have. I was shocked with the range of rates and went with an awesome smaller company that I've never heard of, but who has been around for a long time with a great reputation. I got the same rep when I called twice with questions. Using Credible was seriously the best decision I made in my research process.
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tracy
6 months ago
Service was efficient and quick.
Service was efficient and quick.
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cecille felix
6 months ago
Great Rates and Customer Service but…
Great Rates and Customer Service but lacking correspondence on reviewing the application: After selecting the right student loan and rate that would work for us, we waited for a week to hear back from the Credible but did not. When I called customer service, a very help lady helped us out. It turned out that I entered the wrong DOB for my application. I would not find out about this if I have not called. But the rep took care of it right away. Just wished, Credible picked this error right away and reached out to us right away instead of us wondering why it is taking so long.
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karen perry
6 months ago
1111
11111111111
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tammy krauthamer
6 months ago
Very easy process
Very easy process, if you can read & follow instructions, this is a no hassle, no brainer choice for refinancing student loans. We cut our rates in half!
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wanda bowden
6 months ago
Credible was easy to use
Credible was easy to use and provided quick results. You entered you information once and it gave you multiple results. Highly recommend the site. Thank you!!!