Citizens Bank Review
ByBestmoney StaffJan. 03, 2021
In a Nutshell
Citizens Bank is a nearly 200-year-old bank with an online platform that facilitates refinancing of federal and private student loans, including parent PLUS loans. It offers holders of student debt the opportunity to consolidate multiple loans with a single payment and reduce their annual interest rate by up to 3.6%. With a completely online application process, Citizens Bank makes it easy to secure a student loan refinance.
Refinancing of student and parent loans
Option of adding co-signer
Access to other banking and lending products
Minimum $10,000 refinance amount
Rates not published
Citizens Bank ID Card
Student loan refinancing for students and parents
$10,000 - $500,000
Holders of multiple federal and/or private student loans
Citizens Bank customer testimonials
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Apr 01, 2021
Worst business credit card site imaginable.
This is the worst bank for a small business. The online access for the biz credit card and checking are completely separate, and they just did a massive overhaul to their credit card site. I have to enter my citizens checking account info every time i make a payment to my biz cc. The biz cc site is impossible to link with Quickbooks. Even when I log into the biz cc, I have to "search" for my account and then click on three more buttons just to see my transactions. It is a truly horrible, horrible experience, and I can't wait to go to the branch tomorrow and cancel my credit card account. How possibly did they just spend all that money revamping their biz cc site and this is the product they came up with - it's mind blowing how bad it is.
Feb 25, 2021
If I could leave a negative star I…
If I could leave a negative star I would!!! I am DONE with this bank. Back in November my debit card was compromised and I had to order a new one. They said it would take 3-7 days...18 days later I had my card. 18 flipping days! This ruined my families Thanksgiving because I did not have access to a Zelle transaction, there fore had no money. Now fast forward 3 months...a fraudulent charge on my card; the card was cancelled and a new one was EXPRESS mailed to me. I let the representative know I need the card BEFORE my birthday since I was going out of town; that was 6 days before I was to leave. Now 5 days after my birthday I STILL HAVE NO DEBIT CARD. I have been given every excuse under the sun, mail, weather, Covid, Fed EX, none of which help me out. May I suggest you allow your bank locations to print up a dang debit card? Seems like just about every other financial institution is doing it these days. I have 2 direct deposits that I am currently waiting on, as soon as I have that money in my hand I am closing this account. Your incompetence is staggering!.
Feb 23, 2021
Long Time satisfied client
WOW. All these terrible reviews. I have had accounts at Citizens Bank for over 25 years going back to when it was called Charter One. Once I also had a mortgage which I have since paid off. My local branch has been robbed twice in the last 6 months but they have not caved in and closed it like many other banks would have done. I rarely do in person banking their website and app are great for bill paying and the rare check deposit since almost every transaction is online. When I do go in to my branch all the customer service representatives are friendly and helpful.
Feb 04, 2021
Citizens, the bank who DOESNT CARE ABOUT YOU!
I have been banking with them for 7 years now, and submitted a claim for an incomplete transaction back in December. Ive bene calling every other day since January to work with someone regarding this claim since they quickly sided with the vendor without reviewing my proof of documents to support my case. Its been two week of daily calls (me calling) and NO ONE is calling me back. The customer service department says they can only email the claims department and that’s it, so Im S.O.L. Pretty much. This is a HORRIBLE place to bank with and i would NEVER RECOMMEND THEM! If it weren't a pain to move my business accounts I would have left this subpar bank long time ago. Be wise, RUN! They ARE HORRIBLE TO DO BUSINESS WITH!!
Jan 30, 2021
Cancelled my account with them due to a paltry $ 500 credit line ( I have $ 4,000 with Citibank ) and them holding on to my check for a week as they said it was an out of state check and they wanted to ensure it would clear. What ???????
Eric Ray Graham
Jan 26, 2021
The WORST bank I ever banked with
The WORST bank I ever banked with, I gave this bank multiple chances, every time they failed. 1st time I had fraudulent activity on my account, they then cancelled my debit card, after the frustration and all they did the investigation and returned my money, WAIT THERE'S MORE! - I paid for checks, and used my account daily. I continued to receive NUMEROUS overdraft fees, I had issues with customer service, I filed complaints, everything you can think of and nothing. I spoke to several supervisors again nothing was done. OH JUST WAIT! I had $34.00 in my account ordered my checks, and after a couple days, money went missing and they told me I used it when I had NO debit card hahaha jokes on them, and it took them 3 weeks to send me a debit card, I NEVER GOT THE 1ST ONE!!!!! So, I called and complained. I got the 2nd card, trouble activating, I got to speak to someone - NO PIN # OMG I was MAD! - They said 7-10 business days for the PIN # to come in the mail. OH, I had to complain because I had 1 cent into the account and would NOT close the account unless it's $0.00n I had ENOUGH and shut down the account. I RATHER DEAL WITH BANK OF AMERICA THEN THEM!
After weeks I was DONE with them!!!!!
Nov 25, 2020
Very Poor Customer Service
Applied for a loan, called 3 times after 6 weeks of the initial request to check on status of loan, no one ever responded to my inquiry. Finally reached a representative to find out I was missing one document.
The loan officer assignment to my account, never contacted me. I went to another bank and actually was approved for the loan with 48 hours.
Nov 14, 2020
Financing Pulled Last Minute Due To Covid Virus
Worst mortgage experience of our life that we will be reeling from for years. Citizens Bank pulled their financing after issuing a commitment just days before our closing in late March after the Covid virus temporarily shut down our business. We had 130% of the entire purchase price in liquid savings and would have been able to make years worth of on-time monthly payments from our savings in a worst case scenario. Citizens officials treated it as if our business would never reopen again. Citizens treated the situation as if we were abruptly closed permanently. Agents were extremely busy juggling multiple deals and would re-ask for the same documents multiple times over which wasted much time. Communication was good, but you have to stay on top of them to move the process along, which was difficult. Underwriter was extremely tedious to a point that they acted like they were looking for an excuse to kill our deal even with 800+ credit scores and substantial savings. Once they pulled their commitment, we even offered to put a significantly larger downpayment and even pay a higher interest rate to save the deal, but it did us no good. Citizens Bank completely kicked us to the curb last minute when the Covid virus struck us, and now we are in litigation with the seller for a missed closing deadline. We are now paying litigation legal fees that would equal months worth of mortgage payments. Please AVOID using Citizens Bank for your mortgage and home financing needs at all costs. Biggest mistake of our lives was to work with Citizens Bank based on a personal relationship we had with their agent from knowing them for years. Never again.
Sep 21, 2020
Very poor customer service
Very poor customer service. I had to get a new card to cancel one of my payments, and I ended up waiting for my new card for like 1.5 months. They sent it multiple times but I never got it until I changed the delivery adress to my friend's adress. And after all that they made me pay for fast delivery. And this is when I completely lost it so they had to refund me all the money they've charged me plus they gave me some kind of bonus. I thought the perk of choosing Citizens over Bank of America would be personalized customer care, but I got none of that. Very dissapointed.
Sep 20, 2020
1 hour of my life I can't get back
Worst web site ever.
Sep 11, 2020
They are closing branches. At remaining branches they are limiting tellers. Longer lines? Duh, social distancing, small lobby. Really?
I can't get a bank statement mailed to me.
Once I went to a branch at a stop and shop to cash a check and they told me they didn't have enough money. Oh boy a bank with no money.
I was speechless.
I'll stop here. I think you get the idea.
Ivan David Pachon
Jul 09, 2020
Nobody knows where is the money
I switched banks and closed my bank account at Citizens Bank. I still have the document that says so. Unfortunately my email was still associated with that account in Zelle. A member of my family sent me money via Zelle using my email and now nobody knows where is the money. Zelle reports the transaction as completed (?) And so appears to the sender. Citizens Bank somehow received the money, even though I don’t have an account with them! But don’t know where the money is, and now are tracking the money. They say it can take up to 10 business days to solve the case.
What happened to me could have happened to anyone. How is that Zelle and Citizens Bank don’t have easier procedure for a situation like this?
Feb 09, 2020
Terrible. They overdraft you 35 for less then a dollar. They had to pay off 136 million because of immoral overdraft fees. Employees in bank wont help so they make u call and wait hours on phone. worst experience ive ever had with a bank. They sell it to you like u have a day to cover fees but if its 11pm and 1am. 2 hours apart that doesn't count as a day. Look up lawsuits and citizens bank.
Jan 31, 2020
Needed past statements
Needed past statements .
Referred to research department .
Took over a week to process.
Charged me $85. PNC and Wells Fargo printed statements
On request ,on site for free.
Not happy with Citizens Bank.
Sep 06, 2019
THE WORST COMPANY YOU CAN DO BUSINESS…
THE WORST COMPANY YOU CAN DO BUSINESS WITH AS A NEW CUSTOMER. I HAVE OPENED UP ACCOUNT IN GOOD STANDING SETUP DIRECT DEPOSITS JUST HAVE THEM CLOSE THE ACCOUNT WITH A DEAR JOHN LETTER. IT WAS A HASSLE TO HAVE TO CHANGE EVERYTHING BACK LUCKILY MY FRIENDS TOLD ME ABOUT CHIME THE BEST MOVE I HAVE EVER MADE THERE ARE NO BANK FEES.