Citizens Bank Review
ByBestmoney StaffJan. 03, 2021
In a Nutshell
Citizens Bank is a nearly 200-year-old bank with an online platform that facilitates refinancing of federal and private student loans, including parent PLUS loans. It offers holders of student debt the opportunity to consolidate multiple loans with a single payment and reduce their annual interest rate by up to 3.6%. With a completely online application process, Citizens Bank makes it easy to secure a student loan refinance.
Refinancing of student and parent loans
Option of adding co-signer
Access to other banking and lending products
Minimum $10,000 refinance amount
Rates not published
Citizens Bank ID Card
Student loan refinancing for students and parents
$10,000 - $500,000
Holders of multiple federal and/or private student loans
Citizens Bank customer testimonials
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Nov 25, 2020
Very Poor Customer Service
Applied for a loan, called 3 times after 6 weeks of the initial request to check on status of loan, no one ever responded to my inquiry. Finally reached a representative to find out I was missing one document.
The loan officer assignment to my account, never contacted me. I went to another bank and actually was approved for the loan with 48 hours.
Nov 14, 2020
Financing Pulled Last Minute Due To Covid Virus
Worst mortgage experience of our life that we will be reeling from for years. Citizens Bank pulled their financing after issuing a commitment just days before our closing in late March after the Covid virus temporarily shut down our business. We had 130% of the entire purchase price in liquid savings and would have been able to make years worth of on-time monthly payments from our savings in a worst case scenario. Citizens officials treated it as if our business would never reopen again. Citizens treated the situation as if we were abruptly closed permanently. Agents were extremely busy juggling multiple deals and would re-ask for the same documents multiple times over which wasted much time. Communication was good, but you have to stay on top of them to move the process along, which was difficult. Underwriter was extremely tedious to a point that they acted like they were looking for an excuse to kill our deal even with 800+ credit scores and substantial savings. Once they pulled their commitment, we even offered to put a significantly larger downpayment and even pay a higher interest rate to save the deal, but it did us no good. Citizens Bank completely kicked us to the curb last minute when the Covid virus struck us, and now we are in litigation with the seller for a missed closing deadline. We are now paying litigation legal fees that would equal months worth of mortgage payments. Please AVOID using Citizens Bank for your mortgage and home financing needs at all costs. Biggest mistake of our lives was to work with Citizens Bank based on a personal relationship we had with their agent from knowing them for years. Never again.
Sep 21, 2020
Very poor customer service
Very poor customer service. I had to get a new card to cancel one of my payments, and I ended up waiting for my new card for like 1.5 months. They sent it multiple times but I never got it until I changed the delivery adress to my friend's adress. And after all that they made me pay for fast delivery. And this is when I completely lost it so they had to refund me all the money they've charged me plus they gave me some kind of bonus. I thought the perk of choosing Citizens over Bank of America would be personalized customer care, but I got none of that. Very dissapointed.
Sep 20, 2020
1 hour of my life I can't get back
Worst web site ever.
Sep 11, 2020
They are closing branches. At remaining branches they are limiting tellers. Longer lines? Duh, social distancing, small lobby. Really?
I can't get a bank statement mailed to me.
Once I went to a branch at a stop and shop to cash a check and they told me they didn't have enough money. Oh boy a bank with no money.
I was speechless.
I'll stop here. I think you get the idea.
Ivan David Pachon
Jul 09, 2020
Nobody knows where is the money
I switched banks and closed my bank account at Citizens Bank. I still have the document that says so. Unfortunately my email was still associated with that account in Zelle. A member of my family sent me money via Zelle using my email and now nobody knows where is the money. Zelle reports the transaction as completed (?) And so appears to the sender. Citizens Bank somehow received the money, even though I don’t have an account with them! But don’t know where the money is, and now are tracking the money. They say it can take up to 10 business days to solve the case.
What happened to me could have happened to anyone. How is that Zelle and Citizens Bank don’t have easier procedure for a situation like this?
Feb 09, 2020
Terrible. They overdraft you 35 for less then a dollar. They had to pay off 136 million because of immoral overdraft fees. Employees in bank wont help so they make u call and wait hours on phone. worst experience ive ever had with a bank. They sell it to you like u have a day to cover fees but if its 11pm and 1am. 2 hours apart that doesn't count as a day. Look up lawsuits and citizens bank.
Jan 31, 2020
Needed past statements
Needed past statements .
Referred to research department .
Took over a week to process.
Charged me $85. PNC and Wells Fargo printed statements
On request ,on site for free.
Not happy with Citizens Bank.
Sep 06, 2019
THE WORST COMPANY YOU CAN DO BUSINESS…
THE WORST COMPANY YOU CAN DO BUSINESS WITH AS A NEW CUSTOMER. I HAVE OPENED UP ACCOUNT IN GOOD STANDING SETUP DIRECT DEPOSITS JUST HAVE THEM CLOSE THE ACCOUNT WITH A DEAR JOHN LETTER. IT WAS A HASSLE TO HAVE TO CHANGE EVERYTHING BACK LUCKILY MY FRIENDS TOLD ME ABOUT CHIME THE BEST MOVE I HAVE EVER MADE THERE ARE NO BANK FEES.