Earnest Review

Super simple process!

...

Easy application. Added additional info after an approval was made and they were quick to adjust the loan conditions.

...

Great experience! Best rate to date! Easy to facilitate the refinance of my student loans. Lowest interest rate yet and this is the 3rd time I’ve refinanced my student loans.

...

I was impressed with the level of customer service. They were able to help me lock in a great rate. Pleasant to do business with. They paid off my previous lender fast.

...

It was quick and easy to apply and be approved for a loan. The only downfall is the god awful amount of interest they charge. If you don't pay it off quickly, you'll be paying back more than double the original loan amount.

...

Ok!!!!!!!!!!!!!

...

Customer service is excellent and welcoming.

...

I was finally able to consolidate my student loans at a decent interest rate. I took out private loans from 3 different companies had was paying over $1000/month in student loans payments. I am saving almost $400/month by consolidating and by refinancing at a lower interest rate, in the long run I will save 10s of thousands! It was super easy to apply and my loan was approved within 24 hours. Earnest was finally able to have me breathe again and I am so thankful. They were also super quick to pay off the loans. Now I am just waiting to have this communicated to the credit bureau.

...

GREAT CUSTOMER SERVICE

...

good process - thx

...

Relatively easy to use, I appreciate the different payment options on monthly, or bi weekly. The customer service is very responsive and helpful if you ever need them. Got my loan from them a few years ago to get out of Sallie Mae and cut my rate in half which was amazing. They don't have an app, which is strange since everyone has an app these days. They also said I was eligible for a interest rate in the lower 3's so I refinanced my loan with them and despite having a great credit score they only were able to give me 4.5% or 4.26% with auto pay discount which was like 0.2% lower then my current rate that I had with them. I'd give them 5 stars but not having an app and the interest rate prevented that.

...

So easy to do and provided me such relief!

...

Customer service was very helpful, even called me back when our call got cut off.

...

While Earnest has great features such as biweekly payment, some of their processes are egregious from a customer service perspective. I refinanced a student loan with them in 2020 at a fixed interest rate. Apparently, there were errors and they made adjustments in my favor, both to interest and principal, and lowered my fixed interest rate by one basis point. However, when I asked to see the back-up to better understand why the adjustments were made, the response was we “have audited the calculations and had a separate team confirm there were no errors, but we cannot share that information with you as a matter of company policy.” To me, that makes zero sense. If you made the error in the first place (albeit I would’ve never known about the error otherwise), then you should be more than willing to show me what, how and why you arrived at the adjustments. Big banks do the same with respect to mortgages. I couldn’t stand for this as a matter of principle and refinanced with SoFi.

...

Such an easy process with clean and reasonable terms.

...

The rates they show and the rate I got were way off. Have a great credit score over 820 and only ended up saving just over a point on my current loan. Also they didn’t pay off the full amount of my other loan which was annoying.

...

Easy application and process. They are saving me money each month and I was able to reduce the term of the loan by years. I would highly recommend using them for student loans.

...

Getting this loan was very easy and understandable. I really respect that they offer a .25% lower interest rate when using autopay. The website is very easy to navigate and everything is explained in depth.

...

Fast, simple process, with positive results. Lived up to my expectations.

...

Very professional and courteous guidance throughout the process! I would recommend Earnest to anyone interested in seeking student loan consolidation!!

...

I was told I was eligible for a 2.44% interest rate and got 2.57%.

...

Fast, Thorough, Easy. Do it!

...

The Earnest loan process was quick and painless. They were very efficient and communicated in a timely manner. I got my response within a very short time, even when I asked questions. I have no complaints whatsoever. They also do not fill your inbox with numerous notifications. I would not hesitate to recommend them.

...

Great feedback and efficient!

...

Earnest is a private student loan lender and you are not able to receive extensions with 0 interest rate. Horrible!!! I wish I never did this!!!

...

Excellent on answering questions and taking customers through the process.

...

Easy to use format and prompt response after form is filled

...

The process was very easy. It was a nice/convenient Streamlined process. The website is very easy to navigate and user friendly.

...

Refinanced student loans twice with earnest and everything has been quick and easy.

...

Extremely efficient system!

...

I was able to get all my questions answered in a timely manner and got a great rate for my loan.

...

The entire experience was extremely pleasant and seamless. The call centre executives helped out at each step and the terms offered were by far the best for an International student loan.

...

Excellent and expedient customer service

...

Helpful friendly relatively easy to use.

...

I received a great level of service from my Earnest representatives! They responded promptly and courteously to all of my messages. They were incredibly patient with helping me to maneuver through the process. I felt such a strong comfort level and trust from them when I spoke with them by phone and electronically that it was a no-brained for me to refinance my student loans with them as my prior lender’s service sucked (to put it mildly). I feel so much better now clearly understanding my loan terms and knowing that my loans are much more manageable now too. Thank you Earnest!

...

Worked great just a little difficult to get into contact with someone to resolve a couple issues

...

I have been happy with the process so far. The application process was easy. The information regarding the details of the loan were laid out in an easy understandble manner. The rate was 1/2 what my other loan servicer was offering. I was also able to consolidate multiple loans into a 10 year affordable loan.

...

Earnest was quick and easy, with the best student loan refi rate around.

...

They were very helpful during this process!

...

Simple and quick approval process, low interest rates

...

I’ve had an amazing experience with the Earnest team, especially in the student loan department. Great work

...

Smooth and super fast process with excellent customer support! Best rates out there!

...

Earnest has been so easy and quick to work with. The humility they show by having a great response rate, user-friendly process, and easy access to someone you can ask questions to really makes for the greatest user experience.

...

Earnest is awesome! Got a much better rate with them and was able to refinance again when my credit score got better! You can also pick your own payment (which will correlate with your rate) so you don’t have to worry as much. Really recommend them

...

The process was very easy and organized. I love how easy I could adjust the loan I was applying for.

...

My refinance of my student loan was extremely easy and the customer service was excellent!

...

The process of loan application was simple and fast. However, the loan approval took a little longer than I expected compared to other previous loans I applied in the past. Also, I expected to be given a lower interest rate than what’s offered taking into consideration my credit score. The time to disperse funds seem longer than my experience with other previous students loans. My advice is to process everything within few days to not loose customers. Also, don’t scare customers away with higher interest rates. I almost backed out because of the higher interest rate. I accepted the rate because I didn’t have time to shop.

...

Very helpful and quick

...

Very user friendly and efficient process

...

Everything was easy to understand and to get finished. The process was simple and didnt require many steps.

...

Best service great rate and excellent customer service !!

...

A+ Customer service. Competitive rates.

...

They were very friendly and helpful. They were able to refinance and consolidate my loans for me without any type of hassle whatsoever. Overall a very smooth and easy process!

...

Our experience has been great. Adam was extremely friendly, helpful and patient. The process has met and exceeded our expectations.

...

Super easy to use the application portal. Also the chat function and customer service team are fantastic.

...

The entire transaction beginning to end with extremely smooth

...

Very easy process! I’ve had trouble with my federal aid regarding completing documentation and reaching customer support. Most times I had a wait time of over an hour on the phone before speaking with a representative and it would take months to hear back on the status of my applications. Earnest had me approved, and rolled my loan over in about a week. They gave me multiple options to choose from regarding my interest rate and monthly payment, whereas my federal lender had raised my monthly payments by over $200 without any other options. I’m now paying LESS per month, with a LOWER average interest rate, AND will have my loans paid off SOONER than what I would have had even with the PSLF program I had originally applied for by my federal lender. Very pleased thus far with choosing Earnest!

...

I recently refinanced my student loan to lower my payments and was given a great rate and a new monthly payment that will help me pay off my loan faster while saving money. I tried finding a new loaner to finance with but their rates were so much higher.

...

They just make the entire process soo easy and convenient! From start to finish in less than a week.... wish I would have refi'd with Earnest a long time ago!

...

It may just be a technical problem but I always have a problem when I try to add my cosigner. Either they don't get an email or they don't even see the application. Sometimes its on my end too. When I called customer support they were nice and helpful but it wasn't ideal talking to a robot at first.

...

Such an easy process

...

Pretty quick response and good interest

...

Quick and easy application but the interest rates weren’t too exciting.

...

I was paying outrageous payments on my student loans through Sallie Mae, after getting a good streak of payments I applied for a loan through Earnest. In only 5 minutes I was approved at half the monthly cost and interest percentage! I'm glad I went through Earnest!

...

Quick and easy application process, within 15/20 minutes was approved at a much better rate than I could have even gotten an unsecured personal loan for. Definitely recommend.

...

Very easy process. Very helpful people.

...

The application process was quick and simple, and I received a response promptly. Earnest made refinancing so easy.

...

Quick and easy

...

Simple. Straightforward. Transparent. Would recommend.

...

Easy to use user interface. Smooth interaction with tools.

...

Process for loan application and interest rates is good. Getting back into your account and being able to set up payments is not so straightforward, and if you want to pay more than the minimum amount as a regular payment requires you talking to someone in customer service. The customer service agents are helpful, but would be so much better to be able to set this up via self-service.

...

Great easy straight forward switched all my student loans from sofi and nelnet and got better rate!

...

Very smooth process ,easy to understand and quick results. I was very stressed out as there are so many options for student loans, but my friend recommended Earnest and I found they presented the lowest rate as well.

...

Very good experience dealing with Earnest-no problems whatsoever!

...

Exceptional customer service. This type of service was refreshing and well received. Each time I called an Ernest representative to inquire about the process, status, or options in refinancing my student loan they were informative, helpful, and extremely patient. This allowed for a level of approachability and candid discussions to transpire having the confidence and comfort that they had my best interests in mind. As such, I have just completed the entire refinance process and couldn't be happier to have chosen Earnest. I plan on leveraging them for my future financial endeavors and refer them to my family and friends. A+ scores!!!

...

I've only just started working with Earnest to refinance my student loans but so far my experience has been great. I talked to an extremely pleasant person on the phone and asked some questions - they were able to direct me on how to get my payoff balances, informed me of the autopay discount and how that isn't included in the rate on the final screen and why (I was wondering so that was helpful to know) and generally just made my personal experience with Earnest that much more human by cracking small jokes and laughing with me. Everything has been easy to use (especially compared to SoFi) and very direct so there's been little confusion. The only thing that has left me unsure is that the person on the phone said there would be an option on the final agreement page that indicated I'd like to use the autopay discount which I didn't see. My payoffs were just sent today so I'll be patient until I can see the updated dashboard. Overall, customer service has been great, the website is easy to use, and I'm happy with my interest rate.

...

The experience was great, took no time and very straight forward.

...

All questions were answered in a timely fashion and with wonderful politeness. My application went through much faster than I expected and they have kept me updated every step of the way.

...

All I spoke to were very professional, prompt and able to answer all my questions. Smooth process so far !

...

Very easy application process. Clean website layout. Easy to use and navigate. Fair rates offered with flexible options for repayment. Would like an app with similar user interface.

...

The whole process of applying for student loan refinancing was easy and seamless from start to finish! I got a great rate and the process was quick! Would recommend Earnest to any student drowning in debt.

...

GOOD COMPANY

...

The process to refinance my school loan was seamless and easy. Email instructions were very clear and easy to follow.

...

Trying to find a student loan refinancing company is stressful but Earnest has helped me in every way possible. The customer service agents are very nice and helpful. All around a great experience. 10/10 would recommend !

...

It was such a pleasure to work with a human being throughout the process of switching my loan from Nelnet to Earnest. The representative was not only knowledgeable and intelligent, he was cordial and patient.

...

I went to few other student loan sites before I made the deal with Earnest. The interface was easy to navigate and processing time was very fast. I had to call in to fix something on my application and call was answered by friendly and knowledgeable staff. Thank you so much. This is great help to send my daughter to graduate school.

...

I was wanting to refinanced part of my student loans that were unsubsidized from my undergraduate degree to get a better interest rate and begin paying on them while finishing up my graduate degree. The process was easy and user friendly in the online format. I did not have to talk to anyone, it was all online. My loans transferred in a week or so and I have a much lower rate! The only thing that would have made the switch better is more specified information on the fact that you can pick which loans to transfer when you finish up the loan details.

...

New customer, easy applying for my new student loan. Approval in a few days, very happy.

...

So easy to apply; communication was great!

...

Quick and easy, great rate and there was someone available to help along the way the entire time.

...

I was the co-signer of a student loan. I did not want to upload my tax returns because of various reasons. I understand and am fine with earnest wanting that, but getting them to say that took me multiple attempts over multiple days and a bunch of no response even after telling me they'll get back to me in a day or two. I might have not read the details clearly, but I would have appreciated it if I had know that I needed to submit my past 2 year tax returns before starting the application. Now that I submitted it, due to state and federal laws (at least according to them), they cannot delete my information. Overall, just a crappy experience Update: They asked me to reach out in the comment below. I reached out (even though the matter is closed IMO), and sent them this link to the review and their request. Get a response saying they cannot click on links. I'm not wasting my time on this anymore.

...

Easy and quick process Thank you

...

As a co-signer for my granddaughter I was pleased with the how convenient and easy the process was!

...

Thank you for providing the means to finish nursing school. I don’t know how it would have happened otherwise

...

You really need an app where clients can manage their account and make payments.

...

Easy, fast, friendly

...

Best rates available, and the smoothest application and signing process.

...

It was so easy to refinance my student loan! Now I can see the end of the tunnel, unlike with a federal student loan, where the interest adds up daily, I know this loan will be paid off in less than 10 years!

...

Easy to refinance my loans through Earnest. Great interest rate along with being able to make bi weekly payments can’t be beat.

...

Great website, simple to navigate and tells you everything you need to know in great detail. Explains the process and let's you know your options easily with its graphics and simple explanations. They gave me a great rate better than any I had before with my state loans.

...