Splash Financial

Splash Financial Review

BySally HerigstadJan. 17, 2021

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In a Nutshell

Splash Financial is a student loan refinance company whose sole focus is student loan refinancing. Splash works as a loan refinancing marketplace. After you apply with Splash, you choose the bank or credit union lending partner that offers you the rate and terms that work for you.

pros

Compare rates from multiple lenders
Fast, seamless online loan application
No application or origination fees

cons

Not a direct loan provider

APR	From 1.89%
Loan Types	Fixed and variable rate loans
Refinance amount	$5,000+
Repayment terms	Variable rate: 5-25 years Fixed rate: 5-20 years
Minimum credit score	680+
Suitable for	Borrowers with higher interest rate loans who want to compare rates from multiple lenders

Splash Financial View Rates

Suitable For?

Splash Financial is suitable for borrowers with good credit scores who want to shop different lenders and reduce the interest rate they are paying on their current student loans. Some borrowers with federally held loans may choose not to refinance in order to remain eligible for benefits applicable to federally held loans.

Loan Features

Splash Financial offers loans with the following features:

Fixed-rate APRs from 2.63%
Variable-rate APRs from 1.89%
Student loan refinancing from $5,000 and up

The Application Process

Take the following steps to refinance your student loans through Splash Financial:

Get your rate estimate. Answer a few questions, and see offers from their network of lending partners.
Submit your application. Choose the rate and lender you want to work with, and secure your rate.
Finalize your loan online.

Loan Eligibility Requirements

The lending partners on Splash Financial generally require the following:

Meeting minimum financial standards, such as income and credit score.
Graduation from an associate’s or four-year degree or higher, or applicants in the final term of their program at a Title IV eligible school who have an offer of employment in certain medical fields in which they will receive the degree.
U.S. citizenship, or for some lending partners, permanent residency status.

Repayment Terms

With Splash Financial, variable loan rates start as low as 1.89%, with a loan term of 5-25 years. Splash’s fixed rate loans start at 2.63%, have a loan term of 5-20 years.

How Safe Is It?

Splash Financial takes the following measures to protect your security:

Industry standard security. Splash uses secure servers, and any partner they work with is also required to keep your information safe.
SSL Verification. Splash’s verified SSL means they have met some of the industry’s highest standards for identity assurance.
SSL Encryption. With SSL Encryption, your sensitive data is safely transferred between your browser and the Splash website.
Account safeguards. They use authentication and ID verification to prevent unauthorized access.

Help & Support

Phone Number: 1-(800)-349-3938. Phone support is available Monday - Friday, 9:00 AM to 9:00 PM ET.

You can also chat online with a Splash financial representative, anytime.

Summary

Splash Financial brings together multiple lending partners to find you lower interest rates by refinancing your student loans. It’s fast and easy to apply online and see offers in minutes. With variable rates starting at 1.89% and fixed rates from 2.63%, you may be able to save on interest payments. Splash never charges application fees or origination fees, and there are no prepayment penalties if you want to pay off your loan sooner.

Physical Address

812 Huron Rd. E.

Suite 350

Cleveland, OH 44115

Splash Financial View Rates

Splash Financial customer testimonials

Excellent•Reviews 127

Excellent

81%

Great

Average

Poor

Bad

Christopher
Jan 08, 2021
Helpful customer service
Process was easy and customer service was very helpful. There was a small hiccup in the calculation of the interest I’d owe when refinancing... I caught it. Not sure if it was my current loan services fault or splash’s but id double check when accepting the agreement. Overall fast and easy.
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Micari
Jan 11, 2021
Splash Financial Low Rate Scam
Splash Financial offers preapproved rates that are false and misleading, they get you to supply all your information, then pull a hard credit check on your credit report, which negatively affects your score. I have excellent credit, make a high income, and have always paid my student loans on time. I was preapproved, but after going through the rates they promote, they then offer a much higher rate after doing a hard pull that reveals the same credit info they already knew. They put me through this process twice and each time told me that this would not occur again. Extremely unhappy with their service, I'd be a careful falling trap to their low rate marketing ploys. Citizen Bank has been much easier to work with and have almost the exact same low rates, but actually honor them.
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Angela
Jan 07, 2021
Erika was kind, patient, helpful .........
I had run into a challenged with my first application. When I called I got Erika K. a Customer Experience – Shift Lead. She helped me understand why the application was withdrawn and walked me through some options of paths forward. Her explanation took me from frustrated and angry, to understanding and solutions focused. When one of those options involved another company and I had a bad customer experience with the rep from the other company, Erika reminded me it was possible I was talking to a newer employee with less knowledge and experience and encouraged me to call them back and try it again. She reminded me to show grace and move to understand. Erika was kind, patient, helpful and really provided me the best one-on-one service, that I will forever remember and be grateful for. In less than a week, I resubmitted the application, was approved and on my way to a lower interest rate and paying of my debt in 2021! THANK YOU Erika and Splash Financial!
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Robin
Dec 28, 2020
Lowest rate, helpful team
Splash gave me the lowest rate, and coupled it with pretty damn good customer service. Would highly recommend!
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Dina
Dec 09, 2020
Splash was the loan provider I decided…
Splash was the loan provider I decided to go with based on the best rates received as compared to other providers. The process was very simple and straight forward. Even with having a hard time figuring out which documents were ultimately needed, Sara Tomasheski replied to my emails right away and was extremely helpful with guiding me on how to complete my application. She made my process so much smoother and made sure all my questions were answered!
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Justin
Dec 04, 2020
This was relatively painless and I got…
This was relatively painless and I got a great rate.
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JS
Dec 04, 2020
Efficient
Efficient, helpful, best rates.
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J Bush, MD
Dec 04, 2020
Easy and fast!
Easy application, good website, good follow up with issues and very fast approval process. Great experience overall!
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Tara
Dec 01, 2020
Helpful, reliable, & easy
The whole process was easily done online. Any questions I had were promptly answered and I never waited on hold when I called the help line. I was even secured for a lower rate than I originally applied for. I am going to be saving a significant amount of money and time paying off my student loans thanks to Splash financial! I would recommend this company to anyone looking to refinance.
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Leah
Dec 01, 2020
Quick, easy, great rates!
Refinancing with Splash was quick and easy, and their rates were better than Earnest and SoFi. Customer service is also a delight. Additionally, you used to have to use a different email address to get an updated rate and that has been fixed, thank goodness!
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A. T. O
Dec 01, 2020
Very competitive rate
Very competitive rate. The prequalification tool was quite helpful in determining my rate/ payment without a hard inquiry. One draw back was the amount of documents that had to be provided for approval. My prior lender seemed more streamline. Either way, I am happy with the end result. Keep up the great work.
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Tyler
Dec 01, 2020
Awesome customer service.
Splash financial had a great team and did a great job communicating what they were doing while I was refinancing, and the rate was fantastic!
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Cody McGrath
Nov 29, 2020
***Falsely advertises lowest rate guaranteed***Shop all the student refi players. You will get a better rate!
This company is basically falsely advertising. I currently have 3.2% interest loan to repay student debt. They advertise as low as 2.83% claim they find the lowest rate. The lowest rate they found me was 3.72% laughable. I applied to credible and commonbond right after they offered me 3% flat all 5 year terms. I hate that these companies are allowed to advertise falsely low rates that basically no one can actually get. I am an ideal creditor, low debt:income, high earner, high credit score. Companies like this should not be allowed in the space.
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Atodd
Nov 28, 2020
competitive interest rates and helpful customer service
Very easy to contact via phone for questions and additional information. I had a request to submit additional documentation during my application process that didn’t seem to match the information I entered, but that was quickly resolved when I made a call to customer service. Full disclosure, my interest rate ended up going up about .05% from the initial quote to the final approved application because the initial quote did not take into account my monthly rent payments (even though I entered that information during the quote process), but it was still the best interest rate of all the options I looked into even with the increase. Highly recommend.
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Trevor
Nov 27, 2020
Best rates and best term options
They followed up with me to let me know exactly what was happening and what to expect. I reviewed four different lenders to refinance my student loans and they had the best rate and more term options than anyone else.
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LaTeya
Nov 25, 2020
Very easy
Very easy, efficient process, great rates and associated companies! Thank you!
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Brad
Nov 25, 2020
Very fast service and amazing rates
Very fast service and amazing rates. Their team is knowledgeable and helpful!
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Jeremiah
Nov 25, 2020
Fast!
Was approved the next day with a great rate!
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Jennifer
Nov 25, 2020
Pleasant and efficient experience
Overall the experience was positive! They answered all of my questions and concerns and the rate they quoted was extremely accurate!
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Brendin
Nov 20, 2020
The application was easy and the…
The application was easy and the decision was fast.
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Customer
Nov 20, 2020
Quick and Easy
Online application was easy and straightforward. Loan was approved very quickly. Great rate provided.
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Vanessa
Nov 19, 2020
Easy, quick and great customer services
Easy, quick and great customer services.
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Ray
Nov 18, 2020
I am happy with my refinancing thus…
I am happy with my refinancing thus far. It was easy, quick and accurate. They gave me the best rate and I'm very happy with them.
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Kathryn
Nov 16, 2020
The process was simple!
Thanks for making the process really easy. The only thing I would change is when I sign back on to continue the application process, make it possible to pick up on the section I left off on. Clean interface, simple directions, and the rate & amount for the student loan is displayed on the right, that was helpful too.
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Holly
Nov 10, 2020
SO happy with Splash
I was in tears when I was approved to refinance with Splash. I had trouble refinancing with other companies and Splash was the best experience I had by far when it came to the refinancing process. When I needed help, I spoke to a representative (thank you, Erica) almost immediately. She had my account information up and ready and emailed me after our phone call with everything I needed. To say this process has been smooth would be an understatement. I went from a 8.8% rate for 20 years, to 4.2% for 15 years, with about $150 less per month than what I'm currently paying. I was approved in just a couple days. I am SO thankful for Splash.
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Michael
Nov 04, 2020
Great experience
Great experience, highly recommend.
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Andrew
Oct 30, 2020
Great platform
Great platform. However, during my application process a rep from Splash Financial sent me an email. Within minutes I messaged him back as I had a few questions. He never replied...
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Anthony Grasso
Oct 30, 2020
Great stuff!
Great stuff!
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Sean
Oct 28, 2020
great
great, fast service
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Brianna
Oct 28, 2020
Super easy and gives you the best rate
Super easy and gives you the best rate! If I could give 100 stars I would. I am on the next step of paying down my debt without the horrible rate of 11% thanks to Splash! They quickly paired me me with a credit union and I now have a rate of under 4%.
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Michelle
Oct 25, 2020
Splash Financial Refi Rocked
Splash Financial reviewed my application very quickly and processed my refinance payoff timely. Their customer service was great and they communicated the process clearly. This was my second time using Splash Financial and I'd definitely recommend them to others!
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Adan
Oct 23, 2020
Quick and easy process
Quick and easy process, shaved half a point off of an already low rate.
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Stephen
Oct 23, 2020
Refinancing Student Loans
Quick, Easy, Hassle free. Any questions were answered directly in a timely manner. Would recommend to others looking for refinance options.
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Bryce
Oct 23, 2020
They are Great
Easy to see potential rates. Easy to upload documents. Easy to sign. Easy to refinance my student loans. They are Great!
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Keely
Oct 22, 2020
Easy to get low rate!
This was easily the best rate and the application process was so easy! THANK YOU!! I was a little nervous because I’d never heard of them, but everything went through and I’ll be saving money each month without extending the life of my loan!
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DT
Oct 22, 2020
Awesome Rates!
Quick, easy, and offered the best rate!
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ROLAND
Oct 22, 2020
Refinancing school loans with Splash Financial
This last 2 years, interest rates for school loans have been dropping. I found Splash Financial online during a search for school loan refinancing. I initiated my loan application and was pleasantly surprised how streamlined and straightforward the process was. it really is no cost refinancing. My first refinancing took my 8.00% school loans to 4.85%. Rates dropped again and Splash was there to redo again (no cost) to 4.24%. I just finished my latest refi reducing the 4.24% to 3.59%. They have been great and I am so thankful. I normally don't bother with reviews but i want to both show my appreciation for Splash Financial plus I want to help other people like me. Thank you Splash Financial!
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JAMIE
Oct 20, 2020
I applied to Splash Financial twice…
I applied to Splash Financial twice because the first time i kept having to add paperwork which was fine but i got everything in on time and was denied due to lack of information when i wasn’t asked for more. I contacted the help email and they told me to apply a second time and i got accepted right away. The first situation was not a great one but my email was answered immediately and i was accepted almost immediately the second time.
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Eddie
Oct 16, 2020
Great student loan refinance experience
I've been checking student loan refinance rates over the last few months. Splash financial had a much better rate than the other companies I checked with. Once I decided to refinance with them, the process was quick, and very smooth. I'm extremely pleased with my experience.
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N. S. Nandagopal
Oct 15, 2020
Prompt service
Prompt service, easy to navigate website.
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Karla
Oct 15, 2020
Very quick and and easy and great rate!
Very quick and and easy and great rate!
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VICTORIA
Oct 15, 2020
I have refinanced twice through Splash…
I have refinanced twice through Splash Financial. They have awesome rates and are helping my student loans become more affordable. I am pretty grateful to do business with them!
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Joe
Oct 14, 2020
Great rate
Great rate! Easy, almost to good to be true. Thank you Dave Ramsey!
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Ruby
Oct 14, 2020
Overall the process was pretty easy and…
Overall the process was pretty easy and simple. Everything happened pretty much exactly as the instructions said after i got approved. I was hopping the payment of the loans wouldn’t take up to 2 weeks. It seems like a bit of a long time to wait but i can’t be upset at that because i was told that up front from the beginning. I was also hoping my rate would be lower than what i got but I’m still happy about it. I would definitely recommend splash financial
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George
Oct 14, 2020
Solid
Good service, what times were a little long to get my PIN.
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Chase
Oct 13, 2020
Great rates and fast response!awesome
Great rates and fast response!! Great follow up
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Ed
Oct 13, 2020
Great job !
This was a very easy process - they did great!
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Efe
Oct 13, 2020
Processing is too long
I started the process of refinancing my student loan September 11th. September 18th I got a message that my loan would be funded on the 22nd of September. Today is October 13th I am still accruing interest and paying my old bank while I’ve been accruing interest with laurel road at the same time. Funding is taking too long. I refinanced my car 2 days after and everything was settled less than a week. I would have given them 5 star for the great interest rate but process is taking too long which deserves a zero star but giving a below average rating to stay in between.
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Donald
Oct 13, 2020
I had a good experience overall
I had a good experience overall. My application was forwarded to a third party. After it was forwarded to the third party, splash continued to spam me saying my application was incomplete. Very frustrating and the reason for the 4/5 rating.
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Skylar
Oct 13, 2020
Splash Financial was great
Splash Financial was great! They helped start the application process and got me a great fixed rate for my student loan through Laurel Road. Easy, quick process, all done over the computer. I would go through them again if needed. Thank you!
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Bailey
Oct 13, 2020
User friendly
User friendly, quick service and easy to make a payment and see terms of agreement.
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Erica
Oct 13, 2020
The process was efficient and…
The process was efficient and straightforward. We are very pleased with our decision to refinance with Splash!
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EDL
Oct 13, 2020
Great experience
Great experience Quick and easy
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Juan
Oct 11, 2020
Gave me a nice low interest rate
Glad I got around to refinancing my student loans. Previously had Sallie Mae with a 11.5 % interest rate which is financially devastating for me. Refinanced with Splash Financial and got an interest rate of 4.3%. If you have student loans I highly encourage you to refinance so you can pay back a lot less in the long run.
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Sweety
Oct 08, 2020
Quick and easy
Quick and easy
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Monica
Oct 06, 2020
Great service!
Great service! Quick application process!
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Anthony
Oct 06, 2020
Extremely easy application process
Extremely easy application process. Super helpful staff. I have already recommended Splash to family and friends for their student loan refinancing needs.
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Michelle
Oct 03, 2020
Saving a ton of money through this ReFi!
Saving a ton of money through this ReFi!
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Caitlin
Sep 30, 2020
The fastest and most straightforward…
The fastest and most straightforward way to refinance I have ever worked with.
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Tiffany
Sep 28, 2020
Quick and Easy !
It was easy to fill out the application. I received a new interest rate within minutes. I would certainly use their services again.
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Chelsea
Sep 28, 2020
Splash Financial made it so easy for me…
Splash Financial made it so easy for me to refinance my student loans! The process was straight forward, seamless, quick, and easy! I highly recommended to anyone that is looking for a consolidation solution.
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Mathias
Sep 15, 2020
Easy
Easy, quick.
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GT
Sep 15, 2020
lack of communication around income inclusion
lack of communication around underwriting - certain of my income did not qualify and it was never discussed, before application was finalized. in other undewriting processes, both student loan and home it was discussed what was included and excluded to maybe find additional support or work with the investor/lender. also had interns calling me about my applicaiton who then couldn't answer my questions. thats not appropriate.
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Rae
Sep 10, 2020
Very easy to navigate
Very easy to navigate. Great experience
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Alexandra
Sep 10, 2020
User friendly platform, subpar communication
The process was quite easy and their rates are great! The only issue I had was that the Live Chat option they have on the website was never available, and I never got responses to my emails. Once I called they were pretty helpful though with figuring out how to get my bonus. It takes a couple months to get it in the mail so as long as that comes through I would highly recommend Splash as long as you don’t mind working a bit for communication with them.
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Stefanie
Sep 09, 2020
Easy application process
Easy application process. Quick
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Marcela Perdomo
Aug 28, 2020
Process is very slow compared to other people's experiencies
I applied to Splash Financial since 5/3/2020, I have had to follow up on multiple occasions since the website did not give me accurate information when I logged in. I have been asked for the same information more than one time. I am in the process of waiting for an offer, however, I have had to follow up too several times, it has made me think that they are not interested in engaging in business with me. NOTE: Emily D. has been of great help! she has been able to clarify many of my questions and be able to follow up on my behalf, if you could hire more people like Emily then your customer service would greatly improve. Hope this feedback helps.
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Alyssa
Aug 18, 2020
Relief: The Best Feeling Ever
I've been trying to refinance my private student loan for 10 years and was always either rejected or required to have a cosigner. I finally got my finances in a better place but still wasn't able to do anything about my private student loan. I saw Splash had great reviews and decided to give it one last shot. Low and behold they approved me for a new loan and I now only have to pay 1/3 per month vs my previous payment. This puts me in a much better financial position and I'm finally able to reach my other financial goals. The process was super easy and quick. 10/10 would recommend!
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Jon
Aug 12, 2020
Low interest rates!
Excellent way to view the interest rate you qualify for without having to submit the hard application first. Interest rate was much lower than every other loan provider I considered.
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Monica
Aug 12, 2020
It took 4 months for my loan to be…
It took 4 months for my loan to be finally processed, no correspondence when certain documents were needed, my paperwork was no accurate at the end of the process, and now I’m still waiting for the disbursement.
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Oliver
Aug 09, 2020
Great service
Thank you for the great service, they were very helpful and costumer service did not take long to help me
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Philip
Aug 08, 2020
The process worked just as described
The process worked just as described. My university was not initially listed in the application process, but they helped me quickly resolve the issue. I have refinanced successfully and am saving almost $100 a month.
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Rene Miguel
Aug 07, 2020
Sweet and simple
Sweet and simple, no complaints!
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Jett
Aug 07, 2020
Splash Financial went out of their way…
Splash Financial went out of their way to give me the lowest student refinancing rate due to a partnership with First Tech Credit Union. The refinancing process was fast and straightforward and they were clear with explaining the details behind their credit union partnership. The one downside I found was their long phone call wait times, but that's expected during this pandemic.
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Daniel Bregman
Aug 05, 2020
Do not do business with Splash Financial
Do not do business with Splash Financial. After receiving an email from them to view my updated refinancing rates, and also having a 500 dollar bonus through northwestern mutual, I decided to submit my application after submitting multiple documents to them including income statements and past transcripts. After a couple of days, I got another email from them asking me to upload signed letters from my employers to verify my yearly income (even after I submitted income statements to them). They told me that I had 30 days to submit these to them before they closed out my application. I was able to get one to them quickly and submitted it a week after they requested the documents, and was waiting on the other one. BEFORE I submitted the other one, they rejected my application EVEN THOUGH I didn't submit all of my documents to them. I was going to submit the other one to them, but wasn't able to because my application was closed. EDIT: This rejection was before the 30 day deadline. ~1 week after they asked for the new documents and about 1 day after I uploaded the first letter. My question to splash financial is: 1. Why do you ask for documents and make a decision before all of them are given to you? 2. Why do you start reviewing an application BEFORE I clicked submit on my end? After I called them yesterday and spoke to Da’Rya McAllister about my issue, I was told that there was nothing they could do, even though they know it was a mistake on their end. I was told I needed to submit another application under a different email to be considered for another student loan. This would mean another hard credit check in order to submit my application again. Splash financial were unhelpful throughout this entire process and denied my application based on incomplete information. Some stats about me: 800+ credit score on some credit reporting agencies and 790+ when they checked my Transunion credit score. My question is this: If you denied me solely based on me providing incomplete information because you refused to wait until I submitted my application, why don't you have ways to reopen an existing application to help users like myself that need the extra time to get those letter from my employers? Avoid this company at all costs. I received a hard credit check from them for no reason. As an FYI, here is the response I received from their customer support team: Hello Daniel, Thank you for your patience. At this time your application is unable to be reopened. Once the application is closed, it cannot be reopened and a new application is required. If you are interested in reapplying you would use an alternate email and provide both letters from your employers at the time of submission. Please feel free to give us a call or respond to this email with any additional questions. Thanks, Da’Rya
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Ross
Aug 01, 2020
The application process was quick and…
The application process was quick and easy. They offered the best rate among their competitors so it was an easy decision.
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Susan
Jul 31, 2020
A very easy process and quick decision
A very easy process and quick decision. Overall a smooth experience.
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Jonna
Jul 31, 2020
Thanks to Dave & Splash
I found Splash through Dave Ramsey's podcast. I am SO happy I took the plunge (no pun intended). The process was so user-friendly, simple, and efficient. Bye-bye Sallie Mae!
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KERRI LARSON
Jul 29, 2020
Quick easy process
I love how seamless this process was! Easy peasy and they notified me whenever another step was needed to be completed.
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Jordan Lint
Jul 20, 2020
Quick, efficient, and $600+ in monthly savings!!
Answer the phone quickly and answer all questions quick and efficiently. Got an AMAZING rate and saved Over $600/month in my payment.
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Christopher
Jul 14, 2020
Quick
Quick, relatively seamless application process. I'll be saving money for a decade because of it!
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Nicole
Jul 13, 2020
Amazing
I have been trying to reduce my APR for a while and was finally able to do that. The process was simple and quick. I had a response and approval withing 5 days.
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Mark S
Jul 06, 2020
Go with Splash!
I really appreciated how the Splash team worked with me to find the lowest rate and term available for my student loan refi. I submitted applications with all the major institutions, at least 10, and Splash offered me the best deal (rate & term) in the end. Further, their team worked with me sometimes on a daily basis throughout the process to ensure I had everything I needed to move forward. They answered every single question I had, and I had several, with the utmost patience. Seriously, don’t waste your time with the other lenders, refi with Splash and be done with it. I was with SoFi prior and the refi rate they offered was nearly 1.5% higher than Splash. Thank you Splash and Team!
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Jessica
Jun 16, 2020
I had a great experience with Splash…
I had a great experience with Splash Financial! Dante was wonderful and answered every question that I had! I would definitely recommend them to ANYONE looking to refinance!
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Anna
Jun 09, 2020
Tim was so incredibly helpful and…
Tim was so incredibly helpful and guided me through the whole process. Easy peasy!
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Ed
Jun 03, 2020
Very straightforward and excellent…
Very straightforward and excellent assistance from Dante who made sure that the process was moving along. Pleased with the loan rate.
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Jaclyn
Jun 02, 2020
Great Experience
So far, it has been a pleasant experience. People have been in constant contact with me regarding paperwork needed and any questions I asked.
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Dean
May 29, 2020
Operation Specialists Come Thru for you
My student loan refinancing approval got a little delayed due to maneuvering between three different entities. However, the operation specialist assigned to me, Dante P. came through for me and managed to coordinate each party in my favor so I got approved for a killer rate. He was helpful, personable, and answered all my questions in reasonable time. Thanks Dante!
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Ron
May 27, 2020
The best company I have ever dealt with…
The best company I have ever dealt with concerning my personal finances. Splash Financial not only consolidated my two law school loans, but they also cut my interest rate in half and saved me a total of 81K on the entirety of my overall debt with a shorter pay back timeframe. And with no penalties for paying my debt off earlier, I could not have asked for a more advantageous result that will benefit my family and financial situation for generations, honestly, no one could have. Thank you for placing me on a path towards economic wealth and freedom from the likes of AES and Navient.
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Brian
May 27, 2020
Very easy refinancing process with…
Very easy refinancing process with awesome rates! Thank you!
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Tara Goecks
May 26, 2020
Negligent customer service
I wanted to go with Splash Financial for refinancing my student loans but was met with consistently poor customer service. I was unable to reach anyone for weeks at a time, and every email that was exchanged had at least a week's turnaround time. After submitting what I thought was all required documentation, a week or two would go by and then another document was requested. This happened three or four times, delaying the processing of my application by over a month. I finally became too frustrated by not getting through to anyone that I pulled my application and went with a different lender.
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Capritta Roberts
Jun 03, 2020
SPLASH FINANCIAL BONUS DELAY (before COVID pandemic)
Larson financial advising connected me with doctors without quarters company to help me search through multiple lenders to refinance to get the best rate and bonus. We decided to go through splash financial who had the same rates as laurel road but a better cash bonus return. My loan was refinanced through splash financial (who ultimately passed my loan to laurel road-MOHELA) on 12/16/2019. When 30 days passed and no bonus to be seen, I contacted doctors without quarters and MOHELA/laurel road both of which said they couldn’t help me as the bonus agreement was signed with Splash financial. I contacted Splash financial and long story short, I’ve been assisted by the same representative who keeps dangling the bonus carrot over my head stating that I was given the wrong information and it should take 120 days to get my bonus and it would be a check in the mail. She confirmed my address which was wrong and she said she couldn’t update my address. Um, what? She said she would contact the manager and get back to me. I heard nothing. I call again, same thing “I’ll get back to you”. Now I’m finishing up my training and moving and need to update my address to another state! It is almost 6/2020 and I have still not received my bonus which the site says I’m eligible for 750$. I’ve followed the company online during COVID and the business claims they are operating normally. Well if this is normal, this is ridiculous. I am an attending in a university residency program and will be sure to pass the word as to how poorly this company operates. I will also be taking this up with the better business bureau, doctors without quarters as well as Larson financial to prevent other medical professionals from using this company unless I’m contacted immediately for resolution of this poorly handled situation. Update: I was contacted Immediately by Tim who sincerely apologized, and provided my due bonus via ACH payment directly to my bank account within 5 days. The situation was handled appropriately which is why I changed my review from 1 star to 4.
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Soyoung Kim
Apr 08, 2020
Incredibly bad company
This company is really really bad, I mean it should be illegal to do business. I started my application at the end of January. They only once contacted me for more documents, which I did upload multiple times. After more than a month, I called them 3 times to check and followed their instructions. Then no answers whatsoever for another month. Finally today, they sent me this email. "This message is a notification that your action or inaction has resulted in the withdrawal of your application. If this withdrawal is in error, or if you need help completing your application, please contact us at (800) 349-3938, Monday through Friday from 9:00 a.m to 5:00 p.m. EST. If you have any questions about your application, you can log in to your account for answers. We hope that you will think of Splash Financial, Inc. for any future finance needs you may have." Inactvie????? Please!! If it was declined due to legit issues (because there is no issues in my application with my credit score and income), I would understand but this is not something a reasonable company should do, after ignoring all my calls. I will have to complain about this issue to any corresponding government body so that no one else is victimized. I have all the phone records and emails.
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Nora
Feb 24, 2020
Splash Financial did a great job…
Splash Financial did a great job guiding me through the process of refinancing my student loans. Their team was helpful and responsive and of course there's the added benefit that they cut my interest rate in half by connecting me with a new lender. After nearly a year I've made a lot of progress and I'm that much closer to paying off my loans. The only issue to speak of was the slight delay (2 months) in receiving my bonus check for refinancing.
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Rebecca
Feb 19, 2020
Quick and easy
Easy to compare rates, helpful chat representative, and easy process to complete
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Andrew
Feb 19, 2020
Satisfied
Somewhat confusing process and required a few emails to clarify things, but in the end splash did get me the lowest rate I could find.
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Paige
Feb 12, 2020
Suuuper easy service to use
Suuuper easy service to use, made it painless! Anything to help me pay less on student loans is a huge plus in my book!
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CONNOR
Jan 23, 2020
Smooth Process and got a lower payment…
Smooth Process and got a lower payment and rate!
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JASMINE
Dec 20, 2019
It was a simple and easy process
It was a simple and easy process. There wasn't a lot of hassle to it. I would recommended this company to others to you.
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Lance Roberts
Dec 20, 2019
A few problems
A few problems: They led me in with a certain interest rate and changed it, though in the end I still went with it because it was lower. Also, they made me prove up on a residential address that I don't use for mailing which was onerous. Finally, they aren't really doing the loan, they just passed me off to another company.
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