Splash Financial Review

I received superb services at the counter. Very polite and adequate staff.

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Chat was super quick and helpful, highly recommend!

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Ok thanks for those details

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Love NorthOne… this is the first review I’ve ever took the time to do so that says it all!!!

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Good service!!

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I was recommended NorthOne and I am glad I opened up my new account with them. They met me where I needed the most and provided me exceptional customer services and made me feel like family. Im looking forward to the many benefits they can offer for my business. Wil continue to recommend.

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Great customer service and willingness to explain things and strive to keep your business.

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They are closing my account and not giving a reason why !!! It is a nonprofit organiztion account !!

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I sure wish I had known before I opened the account that North One doesn't accept instant transfers from Cashapp, PayPal, Etc. What a ripoff this account is prepaid, like Green Dot prepaid and we're still being charged a monthly fee! It feels so cheap and weird to load funds onto a "business debit" at the local 7-Eleven and to be charged $4.95 to do so. I'm going back to regular banking. Thanks but no thanks.

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NorthOne has the friendliest, quickest, & most helpful customer service I’ve ever interacted with.

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Had a problem getting my bonuses and when it didn’t hit on time I contacted them and was immediately funded without any issues. Fast reliable, and worth it all.

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I was concerned about a deposit I made. But i was set at ease when it was explained the deposit would go thru by that night. It did and all is well. I’m new here so now I know I can rely on NorthOne to come through. Thanks!

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Ethan was an awesome Customer Rep. He assisted me with getting my bank replacement card. Very professional phone etiquette. I give him the highest ratings.

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Very punctual with responding, and helping

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Hi I just wanted to know if I can sign up with you guys

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The customer service was quick efficient and helpful. I couldn’t be happier. I wish more companies were better at customer service like North One bank!

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Startup that is great for small business growth. Easy-to-use and reliable. Customer Support responds by Chat and secure email. Bonuses added periodically just for use. Not reward points but real money and additional $75 for new account referrals. Did someone say "free money"?

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very professional and responsive

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Non-stop run-around, and then they closed my account...banking for an educational nonprofit...without notice or explanation.

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I have had to talk with an attorney and file complaint with bbb. They lied to me this company takes people money.

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I opened this account to use for small bills that my company may have and purchases. It went well in the beginning but soon there was issues because I have a DBA and they would not deposit my checks. I asked questions sent them documents. Then they closed my account then told me I must take a picture of myself to get my money back account has been closed over a week I refuse to do this I am 83 years old

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The opening process was really fast and easy but my issue is that i use Cashapp, paypal and venmo in my business and was not told they do not encourage people to transfer money from these into your account. I* transferred money instantly from Cashapp into my checking account and guess what? I have to wait to get my money 1-3 days. This should be told to your customers because some of us is still trying to transition from using these payment options

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These people are crooks. They opened a business account used it for months and then just decided to close it for no reason and keep my money. Run from them.

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Northone CLOSES MY ACC 2 DAYS AFTER OPENING IT . ALL MY BUSINESS MONEY IS STUCK BECAUSE THEY WILL NOT RESPOND TO EMAILS PHONE NUMBER DOES NOT WORK THIS IS A HORRIBLE HORRIBLE BANK DONT BANK WITH THEM BY THE WAY BEEN UPLOADED DOCUMENTS SHOWING FULL BUSSINESS PROOF

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Suspended my account AFTER I told them I was closing the account. Went to transfer out my initial deposit through ach and it failed. Received an email stating all kinds of information needed to reopen account. Do not want to reopen the account, I want my initial deposit that NorthOne deemed acceptable with initial verification process. Will be filing a complaint with regulatory offices.

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Nice and helpful

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DO NOT OPEN AN ACCOUNT WITH THIS COMPANY, buyer beware. I wrote a check from my personal account to Northone to fund my business. They sent the check to a third party company to cash. I waited and waited no money was deposited. Meanwhile they stopped using the 3rd party company. I’m still fighting to get my $4,500.00 back from them. They told me to work with the third party company to get my money back. You have to make an appointment to talk to an actual person, which takes about a week. They have email and chat that rarely works correctly. They do not have business checks. I feel they are shady and fraudulent for cashing my check then giving me the run around to try to track it down.

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Customer service and the north one blog really guided us through our financial problems when everything was scattered and not in order, it was bringing add stress to our business but North One’s resources helped us organize that and get our small business running as it should.

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The feature to connect to quickbooks accounting has been so helpful. I no longer have to manually input my banking data and account balances. Quickbooks automatically updates with my account balances.

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NorthOne is very open about their fees and offerings which gives me peace of mind about the product and the quality of their service. It's great.

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I feel taken care of with this team, they are always readily available and willing to help you with your banking needs.

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$10 a month and NO hidden fees like the other banks that I’ve had. I switched from Chase and found the move very easy and refreshing. Chase wasn’t necessarily bad, the fees were just hidden, a very traditional setup that I did not enjoy. Happy that NorthOne is not like that at all. Transparency in banking is key.

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I was nervous to apply with this bank that I have never heard of before, but the referral i got came from a very trusted youtuber that I’ve been following for years so I decided to give it a try and I am so glad that i did.They used northone for their business and I started using it for mine and I am so happy with the features.

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I am a newer customer. I am an independent contractor but I also own a side business making clothing. I am paid in cash for this as i usually get my business through word of mouth and set up at local flea markets on the weekends. When I signed up, I used someone’s referral link and was supposed to get a $75 bonus when I added my first $50. That was over a week ago. Support has been completely unhelpful and now have suspended my account because I have tried to get this issue resolved through about 5 different support agents. I have submitted my license, a photo of me with license, I don’t have typical invoices but have copies of receipts I’ve made out to customers. I’ve also offered a tax transcript to show I filed partial self employment last year. I just find this unbelievable that they offer a $75 bonus and don’t want to give it that badly to the point they would suspend my account. I would definitely rethink getting an account with them.

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So I’m an online marketer/freelancer that partakes and earns income from multiple opportunities online, referring to family/friends. I joined this app a few days ago to use and refer to others as well; they were running a $75 referral bonus for each successful person who signs up and deposits $50. So I joined and followed those instructions and received a few sign ups. Then the next day I was emailed that my account was suspended til I could provide documentation about my business and answer some of their questions. Inconvenience considering my account was accepted already, but I did as they requested and provided my information, answered their questions, and sent payment proof that I do earn income online from my business and sent some social media links so they could see exactly what it is I do (even though I did explain) Fast forward to Today, my account is closed & I can’t access the app/login and the person I’ve been speaking to hasn’t provided me any legitimate reason as to WHY my account was closed. Like she doesn’t care; I had to mention I was going to the BBB (which I am) if I don’t receive my money! Only then after mentioning that, did she say they would mail me a check! I’m awaiting her response as of now… not sure if the check is only for my deposit or for my sign on bonus/referral pay as well. Because she didn’t mention so. Support is BAD. (At least with this woman it is) Us marketers know each other, we talk. This is unfair treatment, sketchy, stealing, & bad business. We did the work; least they could do is honor their referral program and pay us. So that’s why I give NorthOne Bank a 1 star. UPDATE 11/12/2021, after NorthOne’s reply: I received the exact same response from y’all that other’s have received; y’all have provided no additional info, simply copying & pasting scripts to everyone to make yourself seem professional, however still not answering our concerns as to why y’all are shutting down accounts left & right and not paying people what’s due to them; this is not good business! (PS, that link… yall modified last week AFTER I & others joined… stating, “you can refer to close, personal family and friends only” which is what I do!) So either way, I followed your rules, yet y’all don’t wanna honor your own referral program! That’s sad. Y’all ‘tricked’ a bunch of people, including myself, into joining & depositing $50 and then turn around and suspend & eventually shut down our accounts, AFTER we submit to y’all personal/sensitive info like our driver’s license and ssn! If that’s not suspicious I don’t know what is. Also! Y’all claim to have sent me a check (which I have not received & I’m still waiting on) And y’all haven’t even responded back to my email where I request a photo copy of the check (cause I wasn’t told how much the check would be for) and tracking. ? So I can send y’all details that y’all claim you need to help reinstate my account (tho y’all closed it)!! but y’all can’t send me proof of sending my check? What BS. Seems one sided, don’t it? (For anyone reading this) I do NOT recommend trying NorthOne. Most people, including myself, are displeased!- I did file a claim with the BBB.

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I am highly disappointed in this bank and had high hopes for it. I am a freelancer and do all kinds of different jobs. As that was one of their options in opening an account with them. At first they approved my account. Then the next day I get an email asking for proof of my business and where I get my money from. I sent that in and their was no problem. I then the day after, get another email stating that they were closing my account but yet did not provide and answer as to why they were doing this. I wrote them back asking about my referral money because I had also referred a few family and friends to their business and they were offering a $75 referral reward per person who was able to sign up with them. I am highly upset about the fact that they are now trying to send me a check for my $50 deposit for opening the account but not including my referral incentives that I am owed. I will also be taking this to the BBB as well in hopes that’s maybe this won’t happen to another fellow freelancer or anyone else for that matter.

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Based on my experience thus far, NorthOne is shady, at best, and a total fraud, at worst. I signed up thinking this would be a great banking app for my marketing needs. Deposited $50 and a few hours later, they suspended my account. Asked me to provide supporting documentation, which I did. Today, they closed my account with no reason as to why. They haven't responded to my replies, and it appears they're attempting to keep my $50 deposit as there was no mention of returning it to me in their correspondence. I also acquired referral signups but they appear not to be honoring those, either. Update after NorthOne's reply: I've received this same canned response AFTER I made several attempts to find out why they pulled a "bait and switch" routine. NorthOne has offered nothing new in this canned reply. In fact, they offered even less today. In their replies to me after I repeatedly asked them for an explanation, they refused to give me specifics as to why they closed my account after accepting my deposit and approving my account. They sent me a link to their referral terms/conditions, which they just modified last week to state "you can refer to close, personal friends and family only." Meanwhile, NorthOne advertises their signup/referral bonuses on sites such as Swagbucks, so there's no reason to believe that referring their promotion is something they did not want. What's clear is that NorthOne DID NOT want to honor their signup or referral bonus offerings, as they duped countless people - myself included - into applying for an account and depositing $50, and then suspended and closed the accounts.. Meanwhile, they now have copies of my driver's license, my SSN and other sensitive information. NorthOne claims to have sent me a check after I repeatedly inquired about it. I asked for proof of this and they have yet to provide me any proof, and I have still not received a check. Update 11/17/21 - It's been 8 days since NorthOne told me they were sending me a check to refund the $50 I deposited when signing up. I haven't received the check, and I asked about it this morning, to which "Paulie" replied, "we advise that you please review the Account Agreement from here." Based on my experience, I strongly warn against doing business with this awful company.

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I am so glad I found NorthONe at this time. The online application was so simple and easy, and I found them through a blog post about branding your company, it was an accidental find and I am so happy about that.

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My experience with NorthOne was great, they helped me get a PPP loan last year through the pandemic. The application and process was so simple. I really needed business funding at that time and I will be grateful for that always.

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The customer service team actually cares about you and your business and wants to help. It is such a refreshing experience compared to the one I had at my previous bank that was very traditional and not in your best interest.

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I wish I could give NEGATIVE starts. I’ve had Northone for 2 years with only minor issues. Until now…I woke up this morning to find out my account had been locked. It’s at this time I came to find out there is no way to call or use a chat function to reach them. You have to EMAIL. I’ve sent three so far. And NOTHING. I can’t access the thousands in my account for my business. With no communication and no explanation. Insanity. I’ve now seen HUNDREDS of complaints from other consumers. This bank is SHADY AF! Getting ready to go purchase the domain name: northonescam.com

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Sammer plaicomment ça marche comment mainskri

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Got my account in 10 minutes

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I was having trouble setting up the Quickbooks integration and the customer service team helped me out right away on the live chat and even help me set up a call to double check and go through everything the following day.

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Finally a bank that offers this feature! Now my business partner and I can safely login to our account with our separate names and passwords instead of getting kicked off if we’re both on at the same time. Thank you NorthOne for fixing this dilemma.

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The transactions are smooth, I get all of my deposits on time, my ACH transfers done, and customer service is always pleasant.

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Depuis le début d'un enfants ça mama fait tout pour son bb mais pour quoi si on ne grandir on fonce plus pour elle 😓

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North one has been fair to me. Their customer service works quite efficiently, every person I have spoken to has treated me well. I would take half of a star out because they are not fully integrated with Zelle yet, however the platform seems to be improving over time.

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Used them. They are just ok ok

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This bank does not deserve one star. I'm trying to move my companies money to my companies savings account and they are giving me an extremely hard time. It seems they want to keep your money hostage.

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Hailey and Leslie worked with me to secure my SBA funding. In a few words, they were Awesome! Getting the bank letter they required and just reassured me NorthOne was with me. Thank you

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so far my experience with NothOne has been good. The set up process took much longer than expected. However, when I reached out to ask questions your customer service department was quick to respond.

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I’ve tried to establish an account with them. I sent them my articles of incorporation and drivers license and they responded with the following. The decision to decline your application for an account could be due to one or more reasons, including but not limited to: the inability to verify your identity and/or business based on the information you provided, a particularly high risk type of business, an unsupported industry, or information provided from 3rd party vendors. It’s the pet industry. Every third person has a dog or cat they either need supplies or a hood hair cut. The process is confusing and I personally think they make their decisions on other unscrupulous factors.

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North One Is The Best

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Excellent Banking App

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I recant my previous negative review. NorthOne were prompt in their response to my concerns in inquiry. They have been patient and professional. My account was set quickly after a few more inquiries. I still feel that should have a customer service number for inquiring potential customers. But, they were so quick to respond to my concerns that maybe they don't? I've changed my reviews from 1 star to 5. --------------------------------------------------- I applied with two different online business banks, and one of them was NorthOne. I never heard back from them until I attempted to login to check and see if I could find out the status. Once logged in, they directed me to the option to make a deposit. So maybe they did approve my account?? I went through the deposit process and got the message that they needed to verify more information and that should be completed in 24 hours. That took 3 additional days. They have a number (332) 205-9253, and when you call it, it tells you to either make an appointment with a customer rep or email customer service. I emailed them, and long story short, because my email wasn't the same as the one I applied with, they couldn't answer any questions. I explained the email that applied with was an alias to my business email address, and that I'd be happy to provide any other information they needed, or can I please talk to someone. I was told the number is for customers only and that I need to email them from the email address that I applied for the account with. I was frustrated. First, I waited days to get a reply. Then, when I logged in, I found that they were ready for me to go to the next step which was make a deposit -- only to be told that I will need to wait an additional 24 hours for whatever else they needed to verify... The 24 hours turned into 72. So, I needed to call my hosting company to get my email name changed, which I did. convoluted Once I did that, I called and requested they terminate the application. I-am-done.

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NorthOne has been wonderful.

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Great product

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Great experience all around

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Very safe services and account

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NorthOne has been awesome for my business. Setting up my business checking account with them was extremely easy and user-friendly. I'm a proud customer of NorthOne Bank. I highly recommend them to all business owners.

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NorthOne rejected my valid SBA deposit last week and closed my account because, I asked them why? My employees Healthcare/Dental is now cancelled and my Business is going to go under. Not because of the SBA or anything, I did. Because NorthOne, rejected a valid Government issued deposit. NorthOne Upgraded their systems recently and the electronic audit trail showing this blatant disregard for US Banking Laws will be revealed in Court and Online.

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This bank was referred to me by someone I consider highly creditable. But when I signed up thats as far as i got. They sent me a letter which didnt really tell me anything. Now I know my credit is good so thats not the problem. I call the State to make sure all my Info was viewable so thats not the problem. Im more legit that any other industry in existence AMAZONS NOT GOING OUT OF BUSINESS ANYTIME SOON AND DROPSHIPPING IS JUST GETTING STARTED SO GET USED TO IT. NOW 36% OF THE REVIEWS WERE NEGATIVE AND MANY REMOVE BECAUSE OF NO REPLY FROM THE REVIEWER. I WILL MAKE SURE I TELL MY REFERRER NOT TO SEND ANY MORE YOUR WAY. NOT TO MENTION IF I CANT TALK TO A HUMAN I REALLY DONT LIKE DOING BUSINESS LIKE THAT ANY WAY. SO JUST LIKE MY REFERRER ALSO SAID, IWILL TAKE THAT PIECE OF ADVICE .................. KEEP IT LOCAL.

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Honestly, this is not the bank especially for a small business. It's been the absolute worst experience. I received an email requesting my business information for an "upgrade," it wasn't an upgrade it was to review accounts. That's fine, but when I contacted them regarding my account being locked they couldn't tell me what was going on, then they closed it, while I was talking to them and told me I would receive the funds in my account in the next week. I also had a transfer from square that day and was told by them oh it will just bounce back- weeks later when it didn't happen they magically found it. It's a month later- just don't do it. The phone number doesn't work. I still do not have my funds.

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Finally, a bank that offers this feature! Now my business partner and I can safely login to our account with our separate names and passwords instead of getting kicked off if we’re both on at the same time. Thank you NorthOne for fixing this dilemma.

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Got my account in 10 minutes

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This has been a hard year to navigate but NorthOne made it easy providing me with a PPP loan AND adding desktop banking all in the same year that I joined. Thank you folks for setting such a high standard in the banking industry

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I see a lot of bad reviews on here but a lot of them seem to be during the banks’ upgrade, which was pretty well explained thru email on what to expect, so take them with a grain of salt. I was with NorthOne before and after upgrading and have had no issues.

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Last month they started "upgrading" accounts. Ever since then, I've been locked out of my account for weeks. Their support number doesn't work. They don't answer chat messages or emails anymore. How on earth can a "bank" not have any line of communication with customers, lock them out of their accounts for weeks, offer no transparency with "updates", and act like everything is fine. For weeks they have been telling me the update would be complete and that access would be regained. I've filed complaints with the BBB and the Consumer Financial Protection Bureau. Highly advise not opening an account at NorthOne.

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Great banking service, easy to use, super helpful for my business

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When I need help. Support is always there Moving to an online bank was a switch for me but I am happy that the customer support has been great, it’s been reassuring.

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My account got approved 3 minutes after my submitted my application Crazy fast I was not expecting that, and so good to experience such a great onboarding process. Coming from Azlo I had very high expectations, and I must say NorthOne did not disappoint.

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Super helpful customer service. I needed help setting up my new card and got a step by step walkthrough

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Just opened my account and must say, the user experience is awesome. Really user friendly and great design.

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In April they began "upgrading" accounts. Ever since then, I've been locked out of my account for weeks. Their support number doesn't work. They don't answer messages, tweets, Facebook comments, etc. Just today, I received an email stating they closed my account. I called Radius Bank, who is partnered with NorthOne, and they confirmed my account is still open, in good standing, and that I can still use my account. The rep on the phone also hinted at the fact that NorthOne is awful, but couldn't directly say it. How on earth can a "bank" not have any line of communication with customers, lock them out of their accounts for weeks, offer no transparency with "updates", and act like everything is fine. NorthOne can get bent. I've filed complaints with the BBB and the Federal Reserve. DO NOT OPEN AN ACCOUNT WITH THEM! Edit: Their reply to me is a fat lie. They have not communicated with me further than the initial email and conveniently chose to not address the fact that Radius Bank, their partner, even stated that my account is still active and not closed. Kindly stop lying.

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Fantastic product, happy that I opened an account in September

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I opened an account last year, received a touting and account number, I went to deposite money, the account said invalid, no online details, and the app does Not work. I did not receive notice of any cancellation nor did customer service help. Thank god I never put a lot of money in there. They ought to be ashamed of themselves for even promoting their sorry, fraudulent, theiving company STAY AWAY FROM THEM!!

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They have kept me from access to my account for more than 11, going on possibly 22 days now (after fighting and fighting to get any kind of straight answer). This business is not ethical or forth coming in their dealing. I strongly advise that you look at their BBB rating before deciding to tie your money up with them.

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04/25/2021 Unbelievable. They overdrafted my account my 3K. One day I was down 3K, the next morning it was back in my account, and the next day it disappeared again. So I sent 3K in plus $700 to cover it. Now they are stonewalling me -- I can't get them on the phone, email, or customer support. I'm locked out of my account on app and web. I went to withdraw money using my debit card -- it says there is $5 in my account. For sure there is supposed to be $700 in my account. I sent it via Paypal, and Paypal has always been good to me. Plus there is the matter of this 3k. This has been a horrific, horrific experience. DO NOT BANK WITH THEM. I have moved to Citibank. To verify MY identity to see that I am telling the truth, visit my Instagram @iamsaraartist. I want these people put in prison for fraud and theft.

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This bank is a complete scam. I am almost baffled they could have any good reviews, I would read all of the bad reviews very carefully before you decide to put a dime in NorthOne, you have been warned. I opened my account June of last year with $50.00, a couple days later my account was locked and I could not get it unlocked. I have sent three customer service emails to NorthOne with zero response except an automated email every couple of weeks. Since then the bank has basically deducted all $50.00 out of my account and is now going backwards $5.00 a day so now its overdrawn, I don't know how much cause I'm locked out, hopefully tens of thousands of dollars lol. Its now almost a year later and I still get emails from them but with no response to my concerns except to let me know my locked account is overdrawn, great business model guys, would have preferred if you just closed it like you did to some other people on here. This bank is a joke, it doesn't even have a working customer service number, thats really all you need to know...

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NorthOne is a poor excuse for a bank. Actually, they are not a bank - they are a front for Radius Bank. It seems that a couple of entrepreneurs decided to develop an online banking platform with Radius Bank providing the actual services. Interesting concept - but, it doesn't work. Customer service SUCKS. They closed my account by sending an email. No explanation except, "The decision to exit your relationship is based on the overall evaluated risk, and not necessarily a reflect of you, or your account. We're sorry for the impact this decision may have on you, but the decision to close your account is final. Please do ensure you've transferred all your funds out of the account before April 13th, otherwise you will receive the remaining balance by check to your mailing address." Stay away from NorthOne. UPDATE - It took a few weeks for NorthOne to respond with the typical corporate message. I did absolutely nothing to deserve the closure of my account. These app developers have no clue what personalized customer service means. If they did care about customer service, someone would call me to explain why they closed my account. Instead, they have a lawyer and a public relations writer respond to my critical review. NorthOne is not worth your business.

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The worst banking experience in my life. They closed my account for no reason. They just issued me one email saying my account would be closed. "The decision to exit your relationship is based on the overall evaluated risk, and not necessarily a reflect of you, or your account. We're sorry for the impact this decision may have on you, but the decision to close your account is final. Please do ensure you've transferred all your funds out of the account before April 13th, otherwise you will receive the remaining balance by check to your mailing address." Don't bother with this bank. Use Mercury instead. I've got 3 other banking accounts with them. Also Avanti is looking great.

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I think this bank is great. They have exceptional customer service it's like your texting with a friend and they are always right there to help you at any hour any time. I love it. So friendly and it seems like they really do care about you. That's a far cry from what I have dealt with recently. So time to shut down all my other accounts because I'm going straight Northone. Excited for the new features can't wait. Time to deposit all funds and make the leap. :)]

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I applied almost a month ago for an account. Still waiting with no updates. Not good for a bank that is going to manage your business funds

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They helped me through the web banking set up, and explaining the PayPal integration to me, I feel comfortable and secure knowing I can reach out to them through the live chat

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Good but not excellent! Waiting for a day for using my account.

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Just a great app. I've had no issues at all, and I love that I can do everything on my phone and on the go. I work in construction and it’s cool that I can send ACH transfers while on site. Very convenient.

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Best Business bank ever. I made the switch from PayPal and CashApp and haven’t looked back since, keeping all my money in one place has been super helpful, and no more interest payments with PayPal. Thank you NorthOne.

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they charge $10 a month for the honor of doing business with them. Customer service is adversarial. It takes forever and forget it if you want to talk to someone on the phone. I just closed my account because I ran out of Tums.

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I have been waiting for a business bank like this. Great in-app live chat support. Makes things super simple. There are integrations with my other finance and invoicing apps like QuickBooks and Cash app

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For all my fellow business owners, trust me when I say this is the bank for us. You can bank from your phone or your laptop, with no hidden fees like other banks (like bank of America that makes you pay 18 a month if you have less than a 5k monthly average). Transparent and convenient.

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If you are scammed by a company, paid for a product you never received, dont expect this bank to help you retrieve your money. Expect to be out the money, the bank charges fees and the account has to be open to investigate a claim they never intend to pay but they know you will close your account immediately if they tell you your money is not safe, and you will receive no refund so they collect for 3 months and then hit you with ita a valid transaction. Meanwhile the merchant closed shop and disconnected their phone number. Go to a real bank with real protection.

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they charge $10 a month for the honor of doing business with them. Customer service is adversarial. It takes forever and forget it if you want to talk to someone on the phone. I just closed my account because I ran out of Tums.

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Easy to use, simple business banking. They have a flat fee that I pay instead of paying every time I pay suppliers.

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Not having to go to a physical location is life changing and time saving!! As a business owner, banking digitally with NorthOne saves me the headache of going to the branch (driving there and back plus the lines). This bank saves me so much time to focus on my business and the app is super easy to use!

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Received a crappy response on a weekend from Northone although they supposedly don’t work weekends and I’m baffled due to the fact that they stated my funds from my PPP loans are being returned back to SBA when I never had a PPP loan smh, it was clearly a EIDL, they’re two separate loans so maybe that’s where the problem began, I would like to receive clarification on how long it takes to remit my EIDL funds back to SBA instead of to myself seeing as to how I’m responsible for my entire loan regardless of where the funds are remitted back to? Also my account was said to be closed for a 4th time now and remaining funds being remitted back to SBA but as of 1/16/2021 the account balance is still the same, please advise!

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Owning two businesses means that my entire life revolves around my work. Handling my finances and banking used to be a headache, it was the most time-consuming part of it all. Since I’ve made this switch to NorthOne I can say I have noticed a significant increase in my free time, especially with the sub-accounts feature where I can separate my payroll, rent and income in separate accounts (under the main account). SO helpful.. NorthOne has taken the banking stress out of my life.

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Timeline of events: 9/3/2020 SBA funds deposited 9/22/2020 Account Locked due to "unusual activity" 10/15/2020 Filed a complaint with the OCC and Northone's reply was by law they couldn't disclose why a customers account is locked or frozen crappy I know 10/26/2020 BBB response received by Northone was that they spoke with me the customer and advised me that my account would be closed and they'd no longer communicate with me 11/18/2020 A rep from northone requested additional documentation pertaining to my business which was provided 11/25/2020 Received a response from a northone rep that per their review they decided to close the account and remit remaining balance back to SBA 12/2/2020 Attorney sent a demand letter requesting that northone close the account and send remaining balance back to me since I'm still responsible for the entire loan and the reasoning behind them locking the account being inconsistent 12/22/2020 Another BBB complaint filed due to the remaining balance that was said to be sent back 10/26/2020 as well as 11/25/2020 still reflecting in the account, Northone responds 12/22/2020 telling me to reference to the email that was sent 11/25/2020, mind you I attached that email to the complaint because it should've never still been opened as of 12/22/2020 for me to file another complaint 1/12/2021 Receive an email from another Northone rep stating my account would be closed per their review (again) and that remaining funds would be remitted back to SBA, they also advised me to reach out to SBA directly which has been done and all SBA can advise me to do is email a blank business voided check and they'll reroute the payment once it's received from Northone! Why would it ever take Northone 3 separate attempts to close account fully and send payment back to SBA? They barely respond to their customers and Radius Bank acts as their customer service but all they can do is take notes and submit tickets to Northone for them to address, Northone is failing to address the needs of it's customers in a timely order. My loan is accruing daily interest and Northone has been lying to hold my funds hostage since 9/22/2020. These individuals received all documents necessary for me to prove business ownership and my Northone account wasn't opened immediately it took a few extra days for account to be approved for use so they additional lie from 11/25/2020 as to why they decided to close the account which was "account info not matching loan info" was invalid. This company is terrible as far as communication and unprofessional, it should never take this long to close out a customers account!

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Thief’s there reply has nothing to do with the check they stated they sent me for my balance and completely ignore you and never reply warned stay away read reviews they literally ignore I have proof no normal bank does this

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NorthOne has made my life so much easier. Banking used to occupy so much of my time but now with everything being digital and can get my bookkeeping and payroll done right on my phone. What a breeze and the customer support is amazing, so kind and helpful.

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