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Allstate Pet Insurance Review

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Allstate
Michael Graw
Michael Graw
Jul. 27, 20214 min read

Allstate summary

Allstate offers pet insurance policies for cats and dogs that cover accidents, illnesses, alternative therapies, and more. Preventative care isn’t included in your policy, but can be covered with an additional wellness plan. You can get a quote online and receive a 10% discount when you add a second pet to your policy. Allstate does not write its own pet insurance plans, but rather offers policies issued by Embrace Pet Insurance.

Pros

  • Covers genetic conditions and alternative therapies
  • Flexible coverage limits and deductibles
  • 10% discount when you add a second pet

Cons

  • Allstate does not write its own policies
  • Preventative care coverage costs extra
  • Pre-existing conditions not covered
Allstateat a glance
3.6

Editorial score

Online experience

Basic site

2.0

Customizable rates and services

Customizable plans and rates, upper age limit

4.0

Claims payout waiting period

Days

4.0

Customer support

Evening and weekend customer service available

3.0

Bundles

Multi-pet and multi-policy bundles available

5.0

Allstate Allstate Visit Site

What Does it Cover 

Allstate pet insurance plans cover accidents and illnesses, including any surgeries, hospitalizations, or nursing care required. They also cover medications and alternative therapies. Genetic conditions such as hip dysplasia are covered, but only if your pet was not showing signs of the condition at the time you purchased your policy.

Preventative treatment, including vaccinations, annual check-ups, and dental cleanings, are not covered unless you purchase an optional wellness plan.

Insurance Plans & Pricing 

The cost of your insurance plan will vary based on your pet’s breed, age, gender, and medical history. We received a quote for a 3-year old labrador retriever in Texas in April 2021. A plan with a $10,000 coverage limit, $500 deductible, and 80% reimbursement rate cost $44.45 per month. The optional wellness plan cost an additional $18.75 per month for up to $250 per year in coverage. Quotes are subject to change and will vary by location.

What is Not Covered

Allstate policies do not cover vet fees related to pregnancy or breeding, orthodontic procedures, or treatments for behavioral problems. They also do not cover vitamins, supplements, or prescription food. Pre-existing conditions are excluded from coverage, including genetic conditions for which your pet was showing symptoms at the time of enrollment.

Waiting Periods

Your policy includes a waiting period of 2 days for accidents, 14 days for illnesses, and 6 months for orthopedic conditions.

Coverage Limits

You can choose an annual coverage limit of $5,000, $8,000, $10,000, $15,000, or $30,000.

Reimbursement and deductibles:

Allstate enables you to choose an annual deductible of $200, $300, $500, $750, or $1,000. You can also choose a reimbursement rate of 70%, 80%, or 90%.

Below are some sample quotes we received for pets in California in April 2021. Note that quotes are subject to change based on your pet, location, and the date.

BreedLabrador RetrieverGerman ShepherdDomestic Mediumhair Cat
Age343
Coverage Limit$5,000$10,000$15,000
Deductible$300$750$500
Reimbursement Rate80%80%90%
Price per month$46.62$36.59$15.87

Claims and Service

Since Allstate pet insurance policies are offered through Embrace Pet Insurance, you must go through Embrace to submit a claim. Embrace requires an itemized invoice from your vet, and you can submit a claim online or using the Embrace mobile app. Claims are typically processed in 10-15 days and you can receive your reimbursement by physical check or direct deposit.

We found that submitting a claim was easy thanks to the step-by-step guidance throughout the process. In addition, you can monitor the status of your claim online or through the Embrace mobile app.

If you need help, Embrace offers customer support 6 days a week by phone or email. The service team is available from 9AM to 8PM (ET) Monday to Friday and 10AM to 2PM Saturday.

What You Might Like

Allstates pet insurance policies through Embrace Pet Insurance offer comprehensive accident and illness coverage. There’s only a 2-day waiting period for accidents and a 14-day waiting period for illnesses. You can customize your coverage limit, deductible, and reimbursement rate when signing up for a policy.

What Allstate Could Do Better

Allstate’s accident and illness coverage does not include preventative care, such as vaccinations and routine check-ups. The optional wellness plan can be relatively expensive.

Contact Details and Address

Allstate, 2775 Sanders Road, Northbrook, IL 60062

Phone: (800) 255-7828

Bottom Line

Allstate offers comprehensive accident and illness pet insurance policies through Embrace Pet Insurance. You can customize your policy to fit your needs and budget, and add an optional wellness plan if you want coverage for routine care. Submitting claims through Embrace is simple thanks to the online account portal and mobile app, and support is available 6 days a week if you need help.

Methodology

This review was created using information from the Allstate and Embrace Pet Insurance websites.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Ledesma Rodriguez
    Sep 30, 2022
    Very happy with them

    Very happy with them. Been with them for years!!

    ...

  • author
    KARLI H
    14 hours ago
    Allstate has offered me the worst…

    Allstate has offered me the worst experience of my life. Hail broke through my roof and flooded my attic, breaking through my ceiling. I had been using Allstate for two years, no claims. I was not reimbursed a penny for my interior 12 foot hole in my celing. They have now closed out my claim without paying my for any interior after I asked them not to. I will be moving to legal action at this time.

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  • author
    Claudia Mahon
    4 days ago
    WARNING DO NOT DO BUSINESS WITH…

    WARNING DO NOT DO BUSINESS WITH ALLSTATE! I was a customer for 12 years. The Allstate agent changed and the new agent started gouging me. Every six months it would keep going up and up until it became on affordable and I am a well seasoned driver with no claims except for windshield. I wound up going to Farmers Insurance who told me that Allstate was charging me double of what I should be paying. I canceled my policy and was told that I would receive a refund on the money that I had paid within two weeks. Two weeks went by and I called and they told me that the check was never endorsed and then I would receive the check in a week. A week went by and no check ever arrived and have now been well over the 30 days and I contacted them and they told me that the check that had been endorsed would not be received for another two weeks. They are sneaky they are liars they cheat the people they gouge the elderly and they should not be open they are not a good business and I had to turn them in for financial fraud which I put in a claim for my money I highly recommend not doing any business with Allstate ever.

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  • author
    Herman Versteeg
    Oct 01, 2022
    Worst process and customer service

    Replacing a car is incredibly frustrating. * On Fri I replaced a car on my policy. I never received the e-mail confirmation for this, but everything looked fine * On Sat I went to pick up my car. ** Called my agent to confirm my car is insured. After 2-3 min the auto answ. service couldn't take my call. Left a message; never got a called back. ** Called customer service who after a bit of searching confirmed my new car is insured. Drove the car home * On Mon I receive an email that the policy didn't go through - had to contact Allstate * Tried chat. After telling my story a few times due to disconnects, I eventually was told to call a specific number * Called provided number and got to roadside assistance (????) * Made several calls with Allstate to clear things up. Including 4 times to my agent (same non-response as before) * Eventually, the car was added to my policy through customer service. * I spent half of Monday calling etc to get my car insured. This NEEDS to be much easier. * It is Friday again, and have not received my proof of insurance (policy online shows), but still can't register my car with the RMV because I'm missing paperwork. I'm out!

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  • author
    Katrina Walker
    Sep 29, 2022
    My first claim with Allstate has been a…

    My first claim with Allstate has been a complete nightmare! Terrance Robinson,my claim adjuster; mishandled my claim and delayed my parts from being ordered and my car from being repaired. Since Aug 17th, My car has been in the shop that Allstate recommended! Terrance Robinson lied to his boss and said that I told him that I was moving my car to another shop. But, he forgot to tell his assistant this lie! Because she said that the reason my claim was delayed is because I had to wait my turn. His assistant said that other clients were ahead of me and I had to wait for my claim to be processed! At this point, I blame Allstate for me paying over $1,500 in rental fees! Plus, I still cannot get a definite answer from this shop! Angel told me that he will have an update this Friday! Allstate cannot treat their customers in this fashion and expect to retain them as a customer!

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  • author
    Frank Grandinetti
    Sep 27, 2022
    You are not in good hands with Allstate…

    You are not in good hands with Allstate . This group of cheats hires repeat vendors and engineers to fabricate Rational to lower and or dent your claim. They have the lousiest customer service and never once accurately take a claim report . They make all clients feel like cheats and seldom show any courtesy or regard . They charge more than they are worth and are happy to take very expensive premiums and make you litigate to get paid . Do not trust Allstate they are liars and cheats

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  • author
    Chris Smith
    Sep 17, 2022
    Is this what you call bait and switch

    Is this what you call bait and switch? I had full coverage on two vehicles at 1300$ every 6 months. I didn't like the price so long story short Allstate beat it by 200$ and I got back so many dollars with drive wise, which btw doesn't work correctly. Now at renewal tine my insurance is now 30$ more than my last company if paid in full with less coverage. Guess who is switching again??????

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  • author
    Ana Karen Ortiz
    Sep 16, 2022
    One of the worst insurance companies I…

    One of the worst insurance companies I have dealt with and I have dealt with many! I called and asked for a quote . They gave me a good quote and that was that afterwards they call me to say that they have to add my husband even though he drives his company truck and is insured with the company so rate goes higher . Then they go and call me again and say they lower the rate again and then they call me again and say it’s now higher because of my husbands tickets. And I can’t even exclude him as a driver cause they won’t allow it . Which didn’t make sense to me . I feel they were trying to take advantage of my situation and did not care about offering good customer service but rather making profit . Then I decide to not get insured by then and since we had started the process they were gonna charge me and them reimbursing my money back was “ up in a limbo” . So I don’t recommend that company to anyone

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  • author
    CJ
    Sep 14, 2022
    Allstate plays a nasty game with the…

    Allstate plays a nasty game with the "discounts" they claim to apply to your policy. be careful with these because what they do is they increase the discounts 'on paper' every time you add or remove something. These 'discounts', if you read about them, are only temporary so when the 'new customer' discount or the '$109.34 Early Signing' discount is no longer applicably for the renewal for example, they tack the price of the discount that you don't receive anymore onto your policy. Also they sneak on your policy the 'Drive Wise' discount $49.00, and when you abject, stating that you never requested this 'tracking application' they add that to your policy. They increase the discounts with any change whatsoever you make and they don't tell you. Who looks at the 3rd page discounts they're receiving? But when renewal time comes you don't qualify for several of these discounts anymore! RIP-OFF!! Big time.I kept my insurance with them for 3 months and then had enough.

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  • author
    Freddy Taylor
    Sep 02, 2022
    Should have never left Mercury

    Should have never left Mercury. My wife was rear ended. So we started a claim. Were not at fault. When the car was ready. I was informed we had to pay $1000 deductible. I called Mercury to get it waived. They said NO! They said I had to pay deductible up front. Then they would get deductible back from other parties insurance. Then they would refund me deductible And that it was a lengthy process. Now here's the slap in the face. They said the only time they waive deductible. Is when an uninsured or hit and run driver is involved. I was stunned. Never had this issue with Mercury. So now you know. Allstate has horrible customer service. This has been an awful experience. We will be switching back to Mercury as soon as policy expires. Where they dont have issues like this.

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  • author
    Bryan Smith
    Aug 29, 2022
    Find another Insurance Provider

    Allstate is very hard to work with if you have to file a claim. They will do anything they can to get out of covering it. I filed a claim on damage to my roof which THEY estimated to be 8 years old when they covered my house (age stated in my policy documents). Now that I have filed a claim on it, my roof is too old and has depreciated in value so that their coverage will be far less than my deductible to make sure that they do not have to cover any of the repairs. If you use Allstate for your homeowners insurance you will have to pay for your own repairs. This has also been stated to me by multiple contractors including 1 of which they themselves sent to my house to evaluate the damages.

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  • author
    Harper Gilbert
    Aug 27, 2022
    You are NOT in good hands with…

    You are NOT in good hands with Allstate! Their motto should be, “We insure you until you need us.” After 19 years with them and never having a claim until last year. They chose to drop us. The company doing restoration work on our home let us know they are the worst insurance company to work with. DO NOT USE THEM!

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  • author
    wenlan wilson
    Aug 21, 2022
    I am NOT in a good hand with Allstate

    I have been with Allstate over 20 yrs, and always a good and loyal customer throughout these years. My 2020 Lexus got hit from the back this week, and I did not believe the car can be driven after the accident. I uploaded the damage photos to QFC as per Allstate request. Allstate gave me its Estimate of Record with amount of less than $1,900. I believed my car is either totaled or needed a major repair work. I called them and ask Allstate to give me a fair estimate because I did not want to be in the position between repair shop and insurance argument with the result of my car not get fixed properly. My request was rejected and was told they can not send an appraisal or redo the estimate until the repair shop give out its estimate. My questioned the manager from Allstate, his first name is Daniel, how this estimate was conducted and how he, as an manager, can adjustify this kind of ridiculous low amount in the estimate. He has no answer but keep on telling me it's initial estimate. At the end, he did not agree to give me a fair estimate, so I said to him 'good bye'. I am extremely disappointed after over 20 yrs with them, and expect to get a fair treatment when I need the help. I am switching the company. 'I am not in a good hand - Bye bye Allstate. I do not believe Allstate deserves a star or any star.

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  • author
    Dude
    Aug 18, 2022
    Allstate is excellent

    Almost two years ago exactly, I totaled my pickup truck in a very serious accident caused by my own mistake of taking my eyes off the road for perhaps one or two seconds. My Toyota Tacoma pickup truck probably saved my life since it absorbed most of the impact. There were no witnesses or other vehicles or persons involved. Amazingly, I was able to walk away from the accident with just a broken wrist. The police, EMT, tow truck and I assume that the electrical company were called to the scene since I hit the curb and my truck then hit a utility pole. I wasn't drunk or driving under the influence. I made a careless mistake. Virtually every emergency agency that responded to the scene did a terrific job since despite having a minor injury, they needed to cut out my windshield with the jaws of life since my doors were inoperable. I was surprisingly in good shape and lucid for an accident that could have killed me. However, I'll never understand what gave the Warwick Township Police Department and EMT who responded to the scene to essentially blackmail me by taking me to a trauma hospital and I was forced to submit my blood for testing or be placed under arrest. I was unaware that the doctor prescribed medications for my disability were considered controlled substances but they weren't the cause of the accident and I was accustomed to driving with them in my system without a problem. Since I was unaware that the medications were considered controlled substances and if anything, helped me to drive, I thought that I had nothing to hide. The initial police report was fairly accurate as it said the cause of the accident was careless driving. After I finally had my broken wrist operated on 5 days later with a screw inserted permanently, I was released from the trauma hospital the next day. The operating doctor did a fantastic job since I was in severe pain but my surgery kept being pushed back because other trauma patients who were much worse off than me, kept coming in. I soon became familiar with the hospital PA system every time another trauma patient was brought in so I learned the "codes" regarding how seriously injured each incoming patient was, even if I never actually saw them. Even though my injury was relatively minor, after the doctor in the trauma ward tried to set the broken wrist, the pain became excruciating. Nevertheless, day after day after day went by and it became pretty evident that my surgery would keep getting pushed back simply by listening to the PA system and figuring out if yet another trauma patient(s) worse off than me were being brought in. Finally, my wrist was operated on 5 days after being brought to the hospital and I was amazed at how much the pain abated. Regardless of the fact that there was absolutely no reason to be brought to a trauma hospital and blackmailed by the Warwick Township Police Department who said that I was required to submit blood for testing or be placed under arrest, the day after the surgery I was released from the trauma hospital and I finally was able to call Allstate to tell my agent about my accident and how I totaled my truck. Allstate was amazing in taking care of everything imaginable regarding the accident and made a generous offer so that I could replace my pickup truck. I wasn't expecting Allstate to cover the costs associated with the impound lot, cover the first $5000 in medical bills and keeping me updated on the status of everything regarding my accident. The accident occurred September 2nd, 2020 so it will be two years in two weeks. I thought my life was ruined and if Allstate wasn't there for me, I don't know what would have happened. Three months after my accident, I received a letter from the Bucks County Magistrate charging me with DUI. For the past two years, I've been screwed over, lied to, misinformed and severely penalized for my accident by the Warwick Township Police Department, the EMT that responded to the scene, PennDOT, Intoxalock and the Bucks County legal system. I will readily admit that those medications were in my system but they had nothing to do with my accident and the organization whose motto is to protect and serve should be revised to blackmail and penalize. Outside of perhaps the tow truck driver, the electricians (since there were some downed wires) and I assume the fire department who I believe were the men who used the jaws of life so I could walk away from my accident through the cutout windshield, the Warwick Township Police Department and the EMT had no legitimate basis to take me to a trauma hospital and blackmail me into providing a blood sample or be arrested I assume after the surgery on my wrist. Outside of the few emergency responders that I mentioned above, Allstate responded quickly and thoroughly since being on disability, my income is limited.

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  • author
    Elaine Nugent
    Aug 16, 2022
    Allstate has the worst customer service…

    Allstate has the worst customer service I have ever dealth with, I talked with 6 different peoploe all telling me something different Just terrible. I cancilled my policy after 2 months of coverage

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  • author
    William Tholander
    Aug 16, 2022
    I've been trying to get my money back…

    I've been trying to get my money back since March 29 I had Allstate insurance for one month and they cancelled my insurance for no reason and now they are sending me letters saying I owe them money they really messed me up with my insurance there are a bunch of crocks I wish I never had them for my insurance so give me my money back before I have to get a lawyer it's been a really bad experience never again lost time and money with them they have to do something better

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  • author
    Diane Clark
    Aug 09, 2022
    Stay away from this company

    Stay away from this company! My husband had a "critical illness" policy with Allstate. Took the policy out in 2011. Through many critical illness--heart attack, leg amputation--Allstate claimed none of these were considered critical. Really? My husband recently passed away, and Allstate says I have nothing to claim. What a waste of our money for over 10 years.

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  • author
    Rebecca-Weatherford,TX
    Aug 09, 2022
    This company makes it impossible to use…

    This company makes it impossible to use their roadside assistance. First, the ap could not find my policy, then when it finally did, they wanted me to pay $95 to come fix a flat. I have roadside coverage on my policy. You NEVER get to speak to a real person after business hours. I do not recommend this company. Licate a more people friendly company.

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  • author
    Mark Baker
    Aug 02, 2022
    Not good hands, only 1 finger

    Had Allstate home insurance for years. Hail storm did $17,000 damage to siding. Allstate paid $7000. Adjuster never visited, sits behind a desk in an office someplace. They actually made me cut off a piece of siding and send it to them, to prove the type of siding that was damaged. My request for escalation and review resulted in referral back to the same claims department. I dropped Allstate home, auto, and life insurance policies immediately, replaced them with Farm Bureau. Is that a smart way to do bursiness, Allstate?

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  • author
    Lefear
    Jul 20, 2022
    DO NOT TRUST ALLSTATE WITH YOUR…

    DO NOT TRUST ALLSTATE WITH YOUR INSURANCE COVERAGE. I am providing this review due to a recent experience with Allstate. I was deceived by Allstate Insurance when I originally signed up for coverage for one of my vehicles. I canceled the policy after Allstate told me I was under a coverage that I did not initially want. During this same time, Allstate charged me $40 per day for driving the vehicle, which was parked in Texas, while I was in Florida, and South America. The Allstate rep told me to send proof that I was away from the vehicle. I sent Allstate proof that I wasn't in the vehicle, nor the state of Texas where the vehicle was, and I provided proof that the vehicle was parked in Texas. After sending flight ticket dates with my name, and info, A CUSTOMER ADVOCATE REPRESENTATIVE NAMES BILLY called me. BILLY TOLD ME HE DID NOT CARE ABOUT THE PROOF I WAS ASKED TO SEND IN, AND THAT I WOULD HAVE TO PAY ALLSTATE the $100 fee. HE WAS EXTREMELY RACIST, DISRESPECTFUL, AND RUDE. ALLSTATE'S FALSE CLAIM THAT I OWE THEM IMMEDIATELY SHOWED UP AS A COLLECTION ON MY CREDIT REPORT. I have disputed the falsely reported, inaccurate information. DO NOT TRUST ALLSTATE.

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  • author
    Josh
    Jul 12, 2022
    I don’t usually right reviews but after…

    I don’t usually right reviews but after the experience I’ve been having, I feel like this is the only way I may be able to get their attention or customer care. In April of 2019 I decided to begin the process of closing my business, and to travel and work abroad, at which time my truck insurance policy with them was cancelled, as well as my renters insurance to my knowledge. At the end of April, I moved to BC, at which point I only had my stuff in storage remaining at the premises, and by August 2019 both me and my belongings were completely vacated and I was living elsewhere. Because I had closed my business account, since then, they have continued to charge me for rental insurance under my radar. Only because I was audited this year for my business in 2018 and 2019, and had to recover my banking information for my records, did I discover that they were still charging me. At this point, the charges have incurred to over $2,200. I immediately called them to resolve the issue and have them refund me (back in April of this year), at which point the asked me to provide them documentation that I was no longer at that address. I provided them with proof that I was working out of province with a t4, that I lived at a new address once returning with a rental agreement, an updated drivers license with a different address, and my new mortgage agreement for a house I purchased and now I have lived in since November of 2021 in Newfoundland (the prior address was in Ontario). Regardless, this was all cancelled at the same time my truck insurance was cancelled, and if they’ve not done their due diligence in completing the cancellation at that time, it should not now be my responsibility to prove otherwise, and yet I have thoroughly done so. Since April of this year when I have brought it to their attention, they’ve continued to charge my account. The agent on the file is no longer returning any of my emails or voicemails. I’ve spent the last 2 weeks on hold every day for 1-2 hours trying to get ahold of someone who can help me, and I keep getting pushed off without hearing back from anyone. This is now also severely affecting my work day. Last time I called, I insisted to remain on the line to wait for a manager or someone who can resolve the issue to be available, they refused to transfer for me, or find someone to help me, and I was once again told that “he will get back to you whenever he gets a chance”, in a very non challant manner, like I haven’t already been waiting for over 3 months, and told me she was unable to cancel it until her manager looked over the issue, and they are going to continue to charge my card. I don’t know what else to do now, money is extremely tight for me right now, and I need to be reimbursed my money owed to pay bills, and most definitely need to stop being charged for rental insurance I cancelled over 3 years ago. I hope that this review gets their attention, and I am happy to update in a better light if they do so efficiently.

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  • author
    greg dodge
    Jul 07, 2022
    BEWARE OF ALLSTATE INSURANCE:

    BEWARE OF ALLSTATE INSURANCE: This company will raise rates & require a fax of termination and then continue to auto-draft premiums from your account after cancellation. Cust service has no control with the department unfortunately & HIBBARD, CLINT ALLSTATE AGENT does nothing.

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  • author
    TA
    Jun 18, 2022
    ALLSTATE IS VERY UNETHICAL IN THEIR…

    ALLSTATE IS VERY UNETHICAL IN THEIR BUSINESSS DEALINGS. The Allstate customer advocate, Billy, seemed very unhelpful, and racist, in my recent encounter with the rep / company. I am a minority and take pride in respect, and fair treatment. Billy lacked both.

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  • author
    Berta
    Jun 18, 2022
    Don’t trust Allstate!

    So I used to have my home and auto with Allstate but I chose another insurance company that gave me cheaper rates for the same coverage. The effective date was April 12 and I called my Allstate agent Erica Leon in El Paso on April 11 to cancel effective the next day. No problem, she said. And by the way she never told me I owed $128. No bill in the mail neither. Next thing I knew, I get a letter from a collection agency that I owed the $128! I’m trying to protect my credit rating so this really gets my goat. I told Erica that this was underhanded. Her response? “We’ll, unless you expect me to pay it out of my pocket,” etc. etc. Also, when you try calling the corporate office, the call goes right back to this woman! I am also filing a complaint with the Texas Attorney General’s Consumer Affairs office. This type of business practice needs to be stamped out.

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  • author
    Denise McMurray
    Jun 17, 2022
    0 stars

    I really wanted to like AllState but you all go completely against your slogan, and I did NOT feel as if I was in good hands. It was ridiculous trying to get answers and an understanding of my policy and cancellation process. I simply needed a yes or no answer and the reps seemed to think it was okay to give open-ended answers and became short with me when I simply asked for an explanation of what it meant. Never again, I should've listened to my family. If you want better feedback, start with some of your policies, protocol, and management. You definitely don't have the customers in mind.

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  • author
    Jennifer Soltys
    Jun 08, 2022
    My complaint is quite long and…

    My complaint is quite long and complicated. Basically, our home was lost to fire in 2016. Rebuild resulted in inadequate construction. Settlement attempts have been unsuccessful and we are in legal limbo for 6 years. That is NOT a typo, 6 years. After 4 changes of claim representatives, the claim is still pending. Effectuated by my ex-husband, his exaggerated demands are being met, yet my simple request for issued checks, the amounts, and to whom has gone unanswered. He has successfully bullied Allstate into increasing their settlement offer by 100k, hey kudos, but my monetary interests are still being held hostage. To allow 6 years to pass with little to no movement is reprehensible.

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  • author
    Keith G.
    Jun 04, 2022
    As Discriminatory As You Can Possibly Get

    My wife worked at one of Allstate's satellite offices. I proposed to her over the weekend. On Monday, her boss fired her after showing her ring off to a coworker. He took her into his office and explained she was being fired because he "believed in the Bible." My wife and I called Allstate HR at the corporate office and told them what had happened and they told us that because my wife worked at a satellite office, which were owned and run by individual people, those satellite offices could be run however they wanted and none of AllStates corporate protections applied. They basically said 'too bad so sad.' A little while later, before we'd had a chance to switch insurance companies yet (a long and tedious process) I got into a car accident. The other driver ran a red light, hitting me and I was sent to the hospital. I'm a transgender man and was literally about to change my legal name within a few days. I called Allstate to file the claim and asked that they use my new legal name. They said they couldn't because it wouldn't be official for a few days. I said 'fine, I'll call back in a few days." They then threatened me and told me if I didn't file "RIGHT NOW" they wouldn't take care of my claim. I was then forced to give my statement while being deadnamed and misgendered the entire time. Believe it or not this story it gets worse. So months go by. MONTHS. The insurance that was paying for a rental car runs out. I still have no reimebursment so I cannot buy a new car (mine was totaled.) I'm bein harassed by the bank over my car note, which obviously I wasn't paying since my car was totaled and Allstate was SUPPOSED to reimburse me for nearly everything. I had excellent coverage and excellent credit. I'm in constant contact with them. E-mails, phone calls, more e-mail, more phone calls. Every. Single. Day. And they will not give me the money. Excuse after excuse, and I'm deadnamed and misgendered every single time. Even though now my legal name has changed, they insisted on putting my dead name and wrong gender on the original report. So now people are VERY confused when they talk to me, hearing my deep masculine voice and seeing my pretty feminine name on paper. THANKS ALLSTATE! I was humiliated, endlessly, every day for over NINE MONTHS. Meanwhile, my wife is driving me to and from work because the insurance covering the rental car ran out months ago. My credit is being destroyed because I have no insurance money to buy a new car or pay the bank for the old car fee with, and I'm still recovering physically from the crash. I end up getting a lawyer and I told them "give me my money you've owed me for over 9 months now by tomorrow or I'm suing you." Magically, the next day, all the money was released. Allstate put me through a hell I cannot describe properly on this complaint. I never imagined in all my life how much hardship and hurt an insurance company could truly cause. Stay away. Far FAR away.

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  • author
    Robert Kramer
    May 28, 2022
    Allstate Insurance worst in the industry

    This company has a business model of denying claims. I had storm damage to my roof. Twice they said they would replace the roof and both times they changed their mind only offering to repair the damaged areas. A proper repair is not possible because the shingles have been discontinued. Doing research I learned that Allstate is rated as the very worst insurance company in America.

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  • author
    OA
    May 21, 2022
    TRUSTING ALLSTATE WAS ONE OF THE WORST…

    TRUSTING ALLSTATE WAS ONE OF THE WORST MISTAKES I MADE. I agreed to allow Allstate to cover my auto insurance after getting a quote of $149 per month. I paid a fee of $182 for the first month. After the first month Allstate sent me a bill for $249. I had not used the vehicle that was covered at all for the first month so I was concerned why I was being asked to pay an additional amount of $249 for the month. I called customer service, and the customer service was horrible. Customer service assured me that they would resolve the issue but never did. After weeks of dealing with the horrible service, and lack of integrity I canceled the horrible insurance policy. Allstate is a scam company that TRY'S TO STEAL millions, if not billions, from it's customers. There is NO CUSTOMER LOYALTY. Allstate has NO INTEGRITY according to my experience as they led me to believe they would cover me for one rate, and tried to extremely overcharge me at another rate that I did not agree to. DO NOT TRUST ALLSTATE WITH YOUR INSURANCE NEEDS.

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  • author
    Working Man
    May 21, 2022
    Do not get Allstate insurance

    Do not get Allstate insurance! I paid my homeowners premiums for decades and never filed one claim. Hail storm rolled through and did some damage. The adjuster, with a straight face, told me I had hail damage on my sheds roof, my AC housing, wooden fence and the metal components on my roof BUT, no damage to the shingles that is just blistering! Claim denied! The one time you need them they will screw you! Beware of the hype, they will do whatever it takes to deny claims. I will never use Allstate again!

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  • author
    Fainot P
    Jun 14, 2022
    You are not in good hands with Aianca Garcia, crooked Timothy Doane & John Piotrowski.

    You are not in good hands with Aianca Garcia, crooked Timothy Doane & John Piotrowski. Timothy Doane will bully you into submission during your claim process. His handpicked and unlicensed inspector are not your friends, and will not thoroughly inspected or assessed damages on your property. Watch out…

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  • author
    SR
    May 09, 2022
    DO NOT TRUST THIS COMPANY WITH YOUR…

    DO NOT TRUST THIS COMPANY WITH YOUR INSURANCE COVERAGE. I had to learn this the hard way. Allstate deceived me into thinking I was signing up for an insurance policy for $149 per month. After the first 30 days my total charges were more than $400, and I had not used the vehicle under the policy once. I showed proof to Allstate that the accused charges were false, so the representative told me they would help me get the charges removed. They never removed the false charges. DO NOT TRUST THIS MONEY HUNGRY COMPANY WITH YOUR INSURANCE COVERAGE, NOR YOUR BUSINESS

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  • author
    Dona
    May 06, 2022
    I DO NOT recommend Allstate insurance.

    I have had Allstate insurance for over 35 years. I recently found out that if I file a claim for $800 my rates will go up. I don't understand why I can pay them money for 35 years to protect my property but they cannot cover $800 for my FIRST AND ONLY claim. This is NOT morally right. I will be looking for a different insurance company.

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  • author
    Pauli
    Jun 04, 2022
    Home and Auto Customer for 25+ yrs

    I have been a customer for both home + auto for 25 years. But, I just learned, when it comes to you needing them at claim time, you are NOT in Good Hands. They quit caring about doing their jobs to support their customers and instead focus on how little they can pay to put things right. I've been waiting for an estimate and response on what was initiallyt $6k damage, and it has exploded into likely more than $40k. Even urgent messages and phone calls are not returned for more than 7 days to claims and an email 17 days later has the same response as the 1st day, "I'm waiting for pictures tomorrow and I'll be able to finish this up." 5 wks later, the adjuster still couldn't get the pictures and was on vacation in the midst of the 5 wks. It took 2 weeks for the new claims team to assign an adjuster, and after 7 weeks of a temporary tarp roof through record level Texas Wind, Thunderstorms and hail, my home was getting seriously damaged and there was still no sense of urgency from Allstate. Several people involved with my claim were on vacation while handling my claim and were not reachable or responding for 10 days. I had a commercial, 20-40 yr. rolled-tar flat roof on a large add-on section of my home that was installed by Allstate in 2009 when the previous structure was destroyed. In 2016 they replaced the composition shingles on my main roof and deemed this flat roof fine. It was only 7 yrs old. in Mar 2022, Allstate tries to first tell me they won't cover the roof but will cover all other damage to the home because of a picture the new adjuster was looking at from 2016 showing the edges of the tar roof flipped up, but no damage to the home. After I told him that Allstate replaced my composition roof and deemed the flat tar roof was fine in a claim in 2016, which is likely when that picture was taken, he said he would have to get back. He came back to say nothing was covered! I've got help, a great contractor with a public adjuster, and will try to handle it without legal action, but I've been told that Allstate is having a record level of class-action lawsuits and legal problems from troubles paying claims, and they are now listed as the worst Insurance Company for paying claims in the USA on a search. They lost Home and Auto business from my 4 siblings, my elderly mother, my son, and 2 other friends of the family, and it likely won't stop there. I wonder how many times this is happening now to them? No wonder they are having trouble paying claims? For every customer they short change, they lose 8 more! Smart management!

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  • author
    Star Trekking
    May 04, 2022
    Allstate don't care.

    Had a storm go through our area damaged roofs on some houses including ours ,called a contractor to access damage, talked to my neighbor and they are getting their roof replaced, Allstate got back with us,no new roof going to patch it,our roof suffered more damage than neighbors, we switched a couple years ago dropping them like a hot rock, really this is what happened, I feel bad Allstate feels great saving money.

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  • author
    Charles Hollis
    Apr 20, 2022
    Shocked By the Poor Rating Received

    I joined Allstate about 6mos ago, and I'm shocked at th poor rating they've received. Of course I haven't filed a claim, but I can say, pricewise they must be doing something right. I've been called and have received quotes from several companies, and no one has beaten their price. I know price isn't much if the service is bad. I'll have to see what happens.

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  • author
    Darrick Rose
    Apr 15, 2022
    Refurbished desktop with extended "

    I purchased a refurbished desktop with an Allstate extended warranty. Its had hard drive failure from day one but we could use it by restarting 10 times a day. Since it was refurbished I thought I needed to use the Allstate protection plan. They have a 30 day window before coverage begins. Now Newegg wont take it back since it's been over 30 days and Allstate won't cover it saying it was a "preexisting Condition". Newegg has referred me to a "seller" twice and the seller claims it was not thier sale. Now I have a $300 brick with a $50 extended ""nothing" warranty. Pathetic service. 4+ hours of phone calls, chats, emails and no one accepts responsibility. For a small business technophile with 5 desktops and innumerable "gadgets" I will NEVER use this platform again .

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  • author
    C E
    Apr 13, 2022
    Would never recommend anyone to use…

    Would never recommend anyone to use Allstate. My experience has involved multiple phone calls, absurdly long wait times, and I have consistently been told one thing while the company representatives did another. I think this company is genuinely terrible. Tell your family and friends to go elsewhere.

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  • author
    xxx xxx
    Apr 08, 2022
    BRANDON INFANTE,insurance agent, INCOMPETENT.

    BRANDON INFANTE, is a very incompetent, untrustworthy, baiting agent. Gives you a quote, then will ask you more questions and connivingly raise your quote higher. Does not get back to you when he says, or at all, when he decides to reach out, he will tell you when he will call rather than check when you are available. This incompetent agent will waste your time and will change your quote premium at the last minute. My advise is get a better, trustworthy, mature and professional agent. We'll see what Allstate will do about this if their brand means anything to them.

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  • author
    S V
    Apr 07, 2022
    Everything seemed great at first

    Everything seemed great at first. I was paying a lot less than my previous insurance company. Until I wasn't one day. It's like they start you off with all these great discounts and then over time they take them away and you end up paying the same. Furthermore they use false advertisement to lure you in with discounts and they don't actually give them to you. I brought this to the attention of the company and they didn't do anything to rectify it or to make it right. They continue to bombard me with text telling me that I'm going to get discounts and when I reach back out there's no discount they're trying to get me to pay more into my policy. I cannot wait to find a new company because I'm just so unhappy with this company now I wish I never traded over to them.

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  • author
    Ed
    Mar 28, 2022
    ALLSTATE AUTO INSURANCE

    ALLSTATE AUTO INSURANCE! YOU PAY WITH NEVER A CLAIM FOR OVER 20 YEARS, then an uninsured driver hits you, TOTALING YOUR CAR AND PUTTING YOU BOTH IN THE HOSPITAL WITH LIFE ALTERING INJURIES, won’t settle and fights you on the value of YOUR TOTALED CAR! You then HIRE A LAWYER BECAUSE THEY WON’T SETTLE, THEN THEY HIRE A LAWYER, NOT ONLY TO FIGHT A LEGITIMATE CLAIM, BUT TO ACTUALLY DEFEND THE UNINSURED MOTORIST THAt HIT YOU CAUSING ALL THE PROBLEMS! AND THE WHOLE PROCESS TAKES ALMOST 5 YEARS BECAUSE THEY WANT TO DENY YOUR LEGITIMATE CLAIM! WE EVENTUALLY WON, BUT WITH NO HELP FROM ALLSTATE! DON’T WASTE YOUR MONEY, IT’LL COST YOU WAY MORE THAN YOU THINK!

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  • author
    Anton Kuchar
    Mar 23, 2022
    Complete let down

    Complete let down. Damaged shingles on the roof, water leaking in through attic, 2 rooms need repaint ceilings, plywood needs be replaced as rotting from rain coming through and they said total damage estimated $800 lol, that’s crazy. My roofing contractor laughed when I told him that. We getting reinspection and will involve public insurance adjuster who will work with us rather than insurance adjuster working against their customers. We have home and car insurance with them, but will not be renewing them.Totally disappointed with allstate

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  • author
    Cathy Forlines
    Mar 23, 2022
    NO SERVICE JUST RUDE

    I bought my daughter a policy when she was a teenager/minor and she has made all the payments on that policy. She is now 40+ and I have tried over and over to get the policy in her name. I have mailed forms faxed forms and filled them out on the computer to no avail. I am 70+ and they harass me and say they didn’t get it, the forms have changed, it must have been misplaced etc. why can’t I simply put it in my daughters name before I pass away. I have never done business that is great if you’re buying but customer service is NOT in their vocabulary. Sign me FED UP

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  • author
    phillip
    Mar 21, 2022
    Adds adds adds

    Adds adds adds

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  • author
    W R Turck
    Mar 03, 2022
    High Priced and High Pressure

    1. From their 2/22/22 online auto insurance quote I can get less expensive insurance in N.M. 2. In the 8 days since the quote I received 3 emails in 25 minutes after the quote, 7 calls (none of which I answered) and a letter. I consider any company that contacts me more than 3 times about a quote to be Overbearing and of Poor Judgement !!

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  • author
    Holly Lazzeri
    Feb 25, 2022
    If I could give them 0 stars

    If I could give them 0 stars, I would. I insured my phone with Allstate. I have to admit, when I first heard it was Allstate, I was relieved. "This is a high end insurance company," I thought. "They will make the process less painful." My phone broke over two weeks ago and I filed a claim. 1st they sent me to a residence, where the owner had no idea what I was talking about. Then I took it into a shop. They couldn't repair it. Six phone calls and four emails later and...crickets. The fifth time I called, she told me that for the past 3 phone calls, the customer service rep did NOTHING but try to get me off the phone. They were supposed to email and snail mail me an address label to return my old phone. The call center is in India so there is something lost in translation but it sounded like they were doing something. Call #7, I was cut off half way through giving my claim #. Now the cheapie TracFone I've bought blocked the number because there is a record of fraud from that number. Do I really want to give them my credit card info? All but one email has gone unanswered. I'm desperate. I'm a working mom with three kids and no way to reach them or do my job. I seriously don't know where to turn. If anyone has any helpful suggestions, I'd love to hear.

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  • author
    Shawn Duprey
    Feb 18, 2022
    My daughter was hit by a driver who had…

    My daughter was hit by a driver who had Allstate as the insurer. They have been the most dificult company I have ever dealt with. My daughters car was ultimately totaled and the company that Allstate uses to evaluate the value of my car has been sued multiple times because of the unethical practices they use to evaluate total loses. Allstate is not offering what I would need to pay for my car in todays numbers and now are threatening to decrease the amount to offset storage fees. They also took posession of my vehicle without my authorization. Allstate sucks. I can assure you I will never use theses guys for any issurance needs. I hope you dont either.

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  • author
    K Boyce
    Feb 04, 2022
    UPDATE -No one can answer simple questions…

    I just wasted almost 4 hours of my life trying to sign up for car and rental insurance, 2 calls and 2 chats later NO ONE would answer a simple yes or no question about their payment system. They charge you extra to use a credit card but then you go to the "pay today" section and it will ONLY let you use a credit or debit card. So I was asking if it would cost more to pay with the credit card like it stated above and NO ONE WOULD ANSWER. They all talked around it and would not say if it would cost more or not. THEN even though I was already at the payment screen, the next person I spoke to on the phone gave me a HIGHER rate and then said something about it was because of running my VIN through some system, but I had entered EVERYTHING online and was at the payment portion/screen, so wth? FYI the first agent that I spoke to said there are more options for coverage online than through them (what kind of s&*t is that?) and she didn't even know the difference in two of the policy options! About "Regular" vs "Plus" on Uninsured Motorist. Maybe it was all a sign I should not use Allstate! (As well as the plethora of horrible reviews here already!) UPDATE: While I was writing the above, the last phone agent I spoke to called me back repeatedly from a personal number, I screened the calls (with google call screener) so after not being able to reach me he actually texted, "F*@k u bi*ch" (spelled out) - no joke and I have the pictures to prove it. Complaint has just been filed with the BBB.

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  • author
    Kristin
    Jan 18, 2022
    Worst company ever…

    One of the worst companies in southwest Florida. I’ve had auto insurance for 55 years and have never dealt with such a crooked company. Recently divorced and my X Completely removed his vehicle and name from the policy. I was the policy Sole owner with only one vehicle registered to my Florida home. Since I drive very few miles, I found a better quote from another company and decided to cancel the Allstate policy. Instead of sending the refund to the address on file and the owner of the vehicle insured, they issued a check to my Xhusband who no longer had anything to do with the policy. If you forfeit your policy, and remove your vehicle from this policy, you have no right to a refund. I am currently filing a complaint with the Better Business Bureau as this practice should be illegal. I do not recommend this company at all. Beware! ***. Not even accredited with the BBB.

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  • author
    Tacy Ward
    Jan 14, 2022
    Waste of money

    I had Allstate house insurance for 7 years and I was paying $155 a month and had my house covered for everything. My roof started leaking from a wind and rain storm and they wouldn’t help us at all pay for a new roof! And I had my kids living in the house. My husband and I were so mad! And there excuse was that the roof was installed incorrectly. Really? Then why did you approve me for the insurance?? What a waste of money!

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  • author
    charles friedman
    Jan 08, 2022
    claim# 0653-437129

    claim# 0653-437129 Tiffani Sanders who is supposedly handling my claim against your insured has been totaly unhelpful in handling this claim. She has refused to call in a reservation for my car rental and still refuses to do so. Accident happened on 22nd of december and adjuster has still not been sent out after many calls to her. It is the responsibility of allstate to call in a rental reservation when their insured is at fault . I was forced to pay a 20% fee because of the reservatio0n not being called in by Allstate. I am tired attempting to call this in and will now file a complaint with the Insurance Commisioner and will now hire attorney to handle this . Absolutlye the worst Insurance Co to deal with..

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  • author
    Anna Eun-Byul Cho
    Jan 05, 2022
    Veronica Winding agent

    It's been almost a month since my accident happened. A driver with Allstate insurance hit me from back causing damage not only to my car, but I'm also having neck pain since then. Allstate agent NEVER returned my & my insurance agent's call and NEVER admitted the driver's fault. I cannot fix my car, causing trouble in my daily routine.

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  • author
    US B
    Dec 31, 2021
    Unethical Business

    I requested an insurance quote from Allstate. I was quoted a rate of $697 for 6 months for insurance coverage for 1 vehicle. The quote was high but I agreed and allowed Allstate to cover my vehicle. That day I paid an initial fee of $188, and was told I would pay $149 for the next 5 months. The newly insured vehicle stayed parked for the entire month because I was out of town for work. I received a call from Allstate 3 weeks after starting insurance coverage. The rep told me I owed an additional $210. This was on top of the $188 I had already paid. I followed up with Allstate a few days later to understand why I was being charged extremely more than I was quoted, and had agreed to pay, for a vehicle that I had not even driven. The rep told me she would send the issue to the right department, and it would be resolved. The issue was never resolved. I called Allstate again to make sure the issue was resolved. I spoke to 3 reps, and 1 of the reps yelled at me, and was extremely rude to me. Do not trust Allstate with your insurance coverage. They were very unethical, and had no integrity in their business, as they provided me a quoted rate, and tried to charge me way more than quoted. They provided horrible customer service.

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  • author
    Rylee Crawford
    Dec 30, 2021
    So awful

    So awful. They screw you over in two seconds. Hours of wasted time. They tell you one thing but do another. We weren't covered for 2 months despite being told we were and having proof of insurance. We've had countless other issues with them.

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  • author
    eva
    Dec 29, 2021
    Called 8332509900 Spoke to a david at…

    Called 8332509900 Spoke to a david at 10:51AM PST on 12/29/2021 transferred to the Personal Lines Department for assistance with a Mutual Client the Client was on the line confirmed his identity and granted permission to assist on Insured behalf. David your allstate agent was VERY rude and disconnected our call because we were providing policy number instead of Insured. Agent proceeded to say sir I need your policy number insured stated that we can provide the policy number and agent didn't want to assist and hung up on us without any sort of help or explanation just said he was going to hang up. We have the recorded call and wanted to inform you of the terrible customer service we received

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  • author
    Sara Wisuri
    Dec 18, 2021
    All-State cancelled our auto policy…

    All-State cancelled our auto policy without our knowledge. They added over $700 to our policy without telling us. They didn't advise us that our proof of prior insurance was unacceptable. Very sneaky and dishonest!

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  • author
    Mathew Minor
    Dec 17, 2021
    Insurance firm that is terrible

    Insurance firm that is terrible. They don't help customers with their problems. They have extremely high success rates.

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  • author
    Shirley Fields
    Dec 06, 2021
    Been a member of Allstate road…

    Been a member of Allstate road assistance for years on December 6 2021 call for tow service at 9:51 AM at 3:PM still no service. I ask for different tow company they said another 60 minutes this is terrible I am considering canceling my tow service with them

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  • author
    Jerry Snyder
    Dec 02, 2021
    Most horrible company on earth

    Hurricane Laura destroyed my apt and everything I had...I had to go through and threaten 4 different adjusters...then they screwed me on my car insurance also...worst insurance company on earth.

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  • author
    Kay
    Nov 10, 2021
    Greedy

    Greedy! Company! The fact that we are in a covid world right now.. and I am pretty sure a lot of folks are NOT driving nowhere having top much fun like taking kids places, driving into work, shopping, visiting and doing things that require you to drive your vehicle like putting your CAR on the road all the time!!! That you are paying the amount of insurance these companies are ripping you off for! I paid ALLSTATE in full for my 6 month premiums and they had nerve to send me a bill for NOT allowing them to take my money out of my bank account, because i paid the bill in full with my credit card! BUT.. because I choose not to pay monthly and allow them to charge me $150.00 they charged me 89.00! What a f.. rip off. I am out! Just the fact that you don't give a d.. that people not driving and you being greedy bast..s your a rotten company!

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  • author
    Anne Mariano
    Nov 09, 2021
    Beware of James Clarkson Agency…

    Beware of James Clarkson Agency Fountain Hills Az. The agent did not let me know that when I purchased a boat policy it would not be refundable if I moved and cancelled before term ended, although car and home policies are refundable. Amy said it was in the "Fine Print" of the policy. Typical of Allstate. Would recommend State Farm.

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  • author
    Ronni Jett
    Nov 01, 2021
    my rating for them is -10

    my rating for them is -5. This is the absolute worse company. Bad customer service, incompetent, inconsiderate, etc. Bad experience from beginning to end. this was the final straw, A rep answered my calI took my account number and told me to hold while he pulled up the claim, its been 17 minutes and counting, he has not even checked back in on me. and the rep has not will be switching as soon as my claim is closed. I'd rather pay a little more for better service.

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  • author
    Peggy
    Oct 29, 2021
    I was in an accident on October 16th

    I was in an accident on October 16th, I hit an 8 point buck and did extensive damage to my Jeep. My radiator cracked in half, broke the catalitic converter, smashed the AC unit and did extensive damage to front end and driver side front quarter panel. The car is unable to be started and /or moved. It sat at the junk yard for 9 days when finally I get a text from Allstate telling me the junk yard was refusing access to the jeep. I then called the junk yard to verify this information. The junk yard didn't know what I was talking about. They reported they wouldn't deny them access because they want to be paid for the storage, I then text the insurance company demanding to know why they lied to me when I had just spoke to the junk yard and they never told them they couldn't come access the car. I then get a return text stating, Oh well, there isn't enough room to properly access the jeep so we need to tow it to a near by auto body shop of my choice. THEN WHY DID YOU TELL ME THEY SAID YOU COULDNT COME THERE?????? Finally on Tuesday November 26th I get a call from the body shop stating they have my car but have no information and requested claim number etc. I give the information to them, Here is is 3 days later and I still haven't heard from them. I called the auto body shop to be told they have been trying to get in touch with my insurance (ALLSTATE) because the tow truck dropped the jeep off and it cant be moved or wont start. They cant get Allstate to call them back. My husband call our agent to inquire about what is going on and what is taking so long and was told .." We will call you when we can get an accessor out there and not to call again! REALLY??? I'm in Montana without a ride...WTH???? YOUR IN GOOD HANDS WITH ALLSTATE! WHAT A JOKE THAT IS!!!! Come on ALLSTATE get off your asses and do your damn job!!! I need a damn car to get back and forth to work. Once this claim is settled I will definetely be changing insurance companies. ALLSTATE IS A JOKE. By the way I have all the text messages as proof!!

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  • author
    MILLIE RIVERA
    Sep 29, 2021
    Paul Arnone Allstate Agency Bronx, NY

    I have been with Paul Arnone Allstate Agency @ 1013 Allerton Ave in Bronx, NY 10469 718-798-0600 for over 10+ years. Paul & Christine has always provided me with top notch service for my rental,condo and automobile insurance for our vehicles. They have provided us with the best options for coverages, made sure we fully understood everything clearly, they always answered all my questions and concerns without hesitation. They pick up all phone calls and answered all emails. There is not enough I can say about their service for me and our family. Whenever I had to make a claim no problem, I'm guided through the whole process with them and Allstate Ins Co. It has been a pleasure having them handle my insurance needs..I was definitely in good hands with them. I wish I didn't have to part from them but due to my recent relocation but I had no choice. But I'm still with Allstate at my new state location and so far so good. I would give Paul Arnone's office 6 stars 🌟 if I could. That's without exaggerations for their fabulous service. So if you are in NYC looking for insurance. This is the place to go. You will be happy you did. Paul & Christine I can't thank you enough for everything. You two will be truly missed.

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  • author
    ANGELA ALEXANDER
    Sep 24, 2021
    Terrible insurance company

    Terrible insurance company. They do not resolve customer issues. They have very high rates.

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  • author
    Bethann Schnell
    Sep 23, 2021
    No Customer Service!

    If you are a new customer they will answer the phone to get the policy, but then the customer service ends after they have your money. They will keep you on hold for 45-55 min. every time you call. Terrible customer service and not what you want in an insurance company. Stay away!

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  • author
    Glenda
    Sep 23, 2021
    Allstate Needs to Improve in Many Ways

    Our 2012 Chevy Volt was sideswiped barely denting the two doors and some scraping along the side. The front bumper needed to be reattached and rear view mirror cracked. Allstate decided to total our car. The car still runs and has a great engine and battery. It is impossible working with Allstate since they do not return calls as they claim they will within the day. They just put you on the bottom of the pile and ignore you...

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  • author
    T
    Sep 21, 2021
    I was rear-ended by an Allstate…

    I was rear-ended by an Allstate Insurance customer. I obtained their insurance information and they accepted responsibility. After trying to send me to an "approved" repair shop they claimed was within 3 miles of my location, I followed up to ask for other options as that shop was significantly further than my house and completely out of my way. As I had already obtained an estimate for a shop certified for my vehicle, they suggested I send that quote. I have sent the quote repeatedly and followed up with both emails and phone calls, which have been ignored. My vehicle is not functional and the other party has accepted responsibility. By law I am not required to use their preferred provider and they should not drag their feet because I didn't want to go out of my way to use their guys and would prefer that my repairs were certified to maintain the value of my vehicle. At this point Allstate is ignoring me and it is unacceptable!!!

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  • author
    Daryl Campbell
    Sep 11, 2021
    Terrible claims service.

    A lady hit my car with her car over a week ago and Allstate is her insurance company. I filed a claim with them that day and they still won't approve my claim - saying they can't contact their customer to verify the claim, even though I have a police report. I've contacted them 4 or 5 times and they just won't give my any other answer than this bogus nonsense. The manager at my body shop told me Allstate is one of the WORST for approving claims in a timely manner. I have Geico and have never had this kind of nonsense with claims. Allstate in NOT GOOD HANDS.

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  • author
    Liberty Mutual Officall
    Aug 31, 2021
    Liberty mutuall is better

    Liberty mutuall is better

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  • author
    gavin cardoso
    Aug 31, 2021
    This is bad liberty mutual is better

    This is bad liberty mutual is better

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  • author
    Jacob Bylsma
    Aug 31, 2021
    THIS INSURANCE IS THE BEST AND ALWAYS…

    THIS INSURANCE IS THE BEST AND ALWAYS WILL BE

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  • author
    T
    Aug 31, 2021
    If I could give 0 stars I would

    If I could give 0 stars, I would. I took over my father-in-law's affairs after he suffered a stroke. Family drama, his former step-son double insured a jointly-owned condominium and we were told by the agent that my father-in-law was owed a refund for condo insurance and provided proof of the double insurance before the policy cancelled. The agent stopped returning my calls/emails and corporate claimed that my power of attorney documents were insufficient. I found this out because I contacted them a month after I submitted the documentation and they could provide no further information as to why. They've submitted a next-level review which will take 10 business days and it has already been 4 months since the refund was due. They're just awful. My FIL had had been a customer for YEARS.

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  • author
    Jeremy Horton
    Aug 30, 2021
    Ricky Harris’ Allstate insurance…ROBBERY, THEFT, and EXTORTION!!!

    Ricky Harris’ Allstate insurance company are thieves and just stole $51.42 from me. I had to pay for coverage that wasn’t asked for nor needed just to keep credit report clear. My covers expiration was on the 28th of May and I was told I had until the 10th of June by Kristi who works there. I turned off auto draft thinking it would expire. I got my new insurance on the 8th thinking I had to the 10th “as told by Kristi “. Allstate charged me for 10 days of coverage under some loophole of mandatory coverage state. Now here’s the question, if I’d had an accident of my fault during that 10 days would I have been covered after expiration? Of course not!!!!! This is like someone coming to your house and cutting your grass without your permission and your having to pay them to keep good credit!!!! Unbelievable that this is allowed to happen in Alabama. I hope anyone who is considering using them reads this. Ricky Harris even has the phone number at the main Allstate corporate office linked to forward customer calls to his office rather than corporate. They asked me to pay the next month bill and they’d reimburse me for days of coverage. I didn’t require their coverage because I left them for much better rates but because of a loophole they were able to rob me of $51.42 cents. ROBBERY, THEFT, and EXTORTION!!! Ricky Harris Allstate

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  • author
    Lisa Ogier
    Aug 25, 2021
    I am a body shop manager and being on…

    I am a body shop manager and being on this end I have to say Allstate is the absolute worse when it comes to getting their customer's cars fixed. They are rude and they cheat their customers out of thousands of dollars. I am trying to get this guys claim paid that I have had for 5 months. I feel so sorry for the people I have to deal with using this company!!!

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  • author
    susan mills
    Aug 19, 2021
    Awful ALL STATE

    Cancelled insurance because of 2 unrelated claims.

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  • author
    Steve Hirsch
    Aug 15, 2021
    Allstate is the worst insurance company of all

    Allstate is putting me up for collection because I won't pay their ransom after having left their coverage because it stinks and costs more than any other insurance. Instead of thanking me for my years of patronage, they are choosing to try and hurt me as I leave. Well, I want to ask all my friends and family right now to switch away from Allstate if you are using them and use any other insurance other than Allstate. Linda Lang in Washingtonville is trying to hurt me and I have made it my new life-long task to negatively impact Allstate's business wherever I can. In this pandemic, it is cruel and unreasonable for Allstate to attack me and my family. I paid my bills faithfully and now have to wait seven years for this to get them removed from my credit file. There's no way I will ever pay them. I will take a dump on their graves before they get another dime from me. Every month that they hurt me, I will be taking business away from them Linda Lang: Allstate Insurance - you will lose 100X the amount of the bill you are trying to ransom from me - I promise you that you will lose this fight. I am networked throughout this area for the past 40 years and I will work every single day to take business away from you and cost you far more than this unfair and corrupt bill that you are trying to get me to pay. In the next seven years, you will lose hundreds of thousands of dollars in profits due to the work I am doing and will continue to do to fight back against your corrupt and unfair practices. Corrupt insurance companies must stop trying to hurt people who do the right thing!! It's time to move your insurance business to a company that actually cares about people. I'm with Nationwide and Progressive now and am happy with the service and cost. Switch now and save money.

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  • author
    Robin M. Johnson
    Aug 13, 2021
    These laggards get all of your personal…

    These laggards get all of your personal information & then DONT EVEN CALL YOU BACK. Unacceptable!! I will take my $$ elsewhere!

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  • author
    Jeremy King
    Aug 12, 2021
    Allstate scam insurance /stay away

    Had an accident back in January with comprehensive coverage and new vehicle replacement. Allstate had the nerve to quote me 46k for a 80/90k diesel truck and accuse me of trying to profit from a ice/snow accident where I lost use of my hand and didn’t even honour the coverage for time off/missed. Had mediation where they walked out 5 minutes into a 3 hour conference. Now in court going for max plus punitive damages which hopefully be settled next year due to COVID-19. To boot have home insurance that they’ve refused to cancel and keep charging for despite transferring to a new provider. Stay away from these scammers who won’t honour a contact and lowball you when times are at their worst.

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  • author
    Heather Bragg
    Aug 03, 2021
    You are NOT in good hands with Allstate

    If you have Allstate homeowner insurance, I urge you to seek out an alternative insurance company. We're already in the process of getting new insurance. We had Allstate for over 20 years for auto, home and and some life insurance. We have significant roof damage caused by storms and AllState refuses to cover anything. They made us file two claims for our roof. We just found out that our second claim has been denied. This time, Allstate recognizes that our roof was damaged by hail and storm. But they are also saying that the roof has been damaged by normal wear and tear. Therefore, they aren't covering anything. We are not giving them any more of our money. I refuse to support these greedy corporations that prey on homeowners who they think won't sue (Jannine Green Mutterer - I just sent you some documentation, btw). I did my research. AllState has a history of refusing claims, dragging out the process so that homeowners eventually quit. Law suits abound throughout the country against AllState. This is not a business. This is a check cashing place in seedy strip malls. Our country needs to stop supporting these business models that are simply built on money grabs for their CEOs and shareholders. There's nothing great about stomping on other people to line your pockets. Where's the pride? Where's the creativity? Where's the intelligence? You're not going to find any of that at AllState.

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  • author
    Brian Tighe
    Aug 26, 2021
    Forced me to spend thousands, then refused to payback

    This is the worst insurance company I've ever dealt with. My car was hit April 18. They didn't respond to the auto repair center to BEGIN repairs until May 19. And then didn't send me the reimbursement check for my rental until June 21. That is entirely too long to take for any of those steps, and there was no communication, no explanation as to why it was taking so long. I would call, leave messages, and get nothing back. Because they were so tardy, I had to keep extending my rental contract out week after week until the bill totaled nearly $4000 (which I had to pay out of pocket because their company doesn't contract with rental agencies, instead the reimburse you which is foolish because not everyone has the necessary funds for costs like that up front) but then learned they were only going to pay a little over $1800, less than half of the reimbursement! I tried to fight them but they kept saying no, they were not responsible. Their client hit me and they as an insurance company made a promise to cover the damages caused by their client. That's what an insurance company is supposed to do. I never would have had to spend that much if they hadn't dragged their feet. It's almost negligence at this point. To top it off, they sent the letter with the reimbursement check, but not the check itself. I had to call their corporate office to get it direct deposited to me. 1.Incompetence 2. Slow 3. Poor communication 4. No contracts for verification, just word of mouth 5.Forced reimbursement policy 6. Lack of full payment And it wasn't even the fault of only one individual. The main agent I worked with took an extended amount of time off and forwarded all his calls to a different agent, who was also gone and forwarded all her calls to a different agent, whose voicemail said he was not taking anymore calls. And the manager I spoke with was no help in resolving this. And then the person who forgot to put the check in the envelope. It's the whole company. The only reason I give them 2 stars instead of 0 is because my car actually got fixed. But this was a headache I would not wish on anyone. **UPDATE: I responded to AllState's response with an email to address the concerns. 12 days ago. Have not heard back yet. This is the second review I've posted of them that they told me to contact them in which I contacted them and again no response. This company posts to reviews to contact them not to solve issues but only to save face in front of other readers, hoping that saying "Please contact us" makes other readers think they actually do care enough to try to solve issues when really they don't.

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  • author
    Tom
    Jul 26, 2021
    Some Uber driver crashed into me and…

    Some Uber driver crashed into me and despite the camera footage, despite the witness statements, they still held ME liable for the incident. The Uber driver lied and said he had a child passenger in the car who was severely injured and they charged me an obscene fortune. The only reason they backed off was because I found an attorney who called them and threatened to sue. How can someone do that to their customers? Its so immoral throwing your client into the flames like that.

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  • author
    steve crabtree
    Jul 23, 2021
    WARNING!THIS COMPANY DOES NOT EXPEDITE…

    WARNING!THIS COMPANY DOES NOT EXPEDITE AT FAULT DAMAGES TO PROPERTY Do NOT USE THIS COMPANY!I HAD MY BUISNESS EQUIPMENT DAMAGED AND HAVE LOST 15000.00 THEY HAVE NOT EVEN ASSIGNED ME AN ADJUSTER.GO ELSEWHERE OR YOU WILL BE SORRY IN THE LONG RUN!

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  • author
    Don C
    Jul 17, 2021
    POOR CLAIM HANDING!!!!!!!!!!!!!!!!

    My claim was submitted on 7/2/2021 and all photos and estimates were attempted to be uploaded. The system was not recognizing the claim# until 7/5/2021. All documents were available for claim departments review but kept gett form letters asking for the document that was in their files. Spoke with a representative at the 800 number provided, she confirmed that everything needed had been in the file since 7/5/2021. Called back the following day since nothing had changed and ask to speak with a manager and was transferred to voice mail that was on 7/13/2021 and as of 7/17/2021, no one has returned the call from the manager. I am not calling back and will let the clock continue on and file an additional claim against Allstate under the Texas Insurance Code for prompt payment of a claim. Allstate's claims are handled very poorly. This is from a seasoned claims professional with more than 45 years of experience. Allstate is a curl joke of an insurance company.

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  • author
    Mike K
    Jul 05, 2021
    Poor Customer Service Experience

    Paid in full my 2 policies (auto and home) using the online system via VISA. Their system ends up making 5 charges instead of 2 (1 policy charged 3 times and the other charged 2 times). Calling into customer service says the wait time is 10 minutes and I've now been on hold over 2 hours. Getting this dealt with then moving to a new provider.

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  • author
    Raj Lingam
    Jul 02, 2021
    I wish i had seen this before buying my insurance

    They are money suckers out of customers with 0 help

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  • author
    Ellen
    Jun 29, 2021
    Do not even consider for a business policy!

    I signed up for a business policy with Allstate. I paid for a month and was canceled a week later. Once that cancel mail came through, I signed with another company that is familiar with my type of business and I even got a better rate. Mind you, I've been in business for decades and have never had a loss or claim on any policies I've had for business, home, auto. I should have done my homework on Allstate before getting a policy. They are rated the worst insurance company in the USA, have many class action suits against them; and deservedly so! Google it, over 6 million references to that!

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  • author
    Shakila Razack
    Jul 17, 2021
    I am with AllState Insurance but not for long 🥲

    I am with AllState Insurance for my family Auto & Home insurance. for my insurance needs with no issues for the past several years ... Recently my roof was damaged due to some major storms in my area & Josh Epting & His partner Cody Smith from the Catastrophe Team of AllState decided to deny my legitimate claim so they can get a vacation from AllState Now I am very apprehensive of AllState’s claim “You are in good hands with AllState “ Maybe it’s time to Moozee on over to Jake from State Farm or even Flo from. Progressive Insurance ❣️ Btw, I guess I am not in 👐 good hands 👐 now that you Mr. Josh Epting & your accomplice Cody Smith from Norther illinois joined my All State Catastrophe Team in Northern Illinois ❣️ Glad you got a great Father’s Day weekend on me for denying a Senior Citizen’s legitimate claim 🥲 Great ❣️ Ps: MR. David Howard from All State Insurance Claims , thank you for solidifying my decision to State Farm or Progressive !! No Thank you or loyalty points from All State , for being a loyal customer for over 2 decades ..🥲 A foot note:- I was sadly made aware by one of the employees & All State Insurance Company that The Claims Adjusters get bonuses and perks by denying the legitimate claims made by clients . The more claims the Team denies they end up getting an all inclusive family package !! In fact the Team that denied my claim are enjoying their time with family in the all inclusive Sandals resort in the Bahamas 🇧🇸as I write ✍️ Enjoy Mr. David Howard, Cody Smith & Josh Epting & families ❣️ Cheers 🥂🩴🍻

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  • author
    Perry hall
    Jun 17, 2021
    Allstate, left me in a state

    My car was hit while I was in emergency at St. Joseph hospital on 06/16/2021. I called Allstate customer serve...WORST CUSTOMER SERVICE EVER!!!!! The rep. could not comprehend English, rude, standoffish and self-absorbed. Her listening skills were below zero and over talked me every chance she could get. I had to asked for the call to be escalated more than 6 times. She told me what her desire was in reference to the phone call....when does personal desire come into play with my paid insurance. The phone call lasted for more than an our. The rep. was literally, refusing to escalate the call. The reason for the requested escalation was due to the rep. all of a sudden(after 20 minutes of phone conversation and my deciphering) suggesting that I submit claim via the internet). This came after several suggestions of repair properties which I refused or was not sure of (she wanted to pass the buck/tired and wanting to get off the phone)I will not stay with this company. Where do they find these people. I'm paying money for insurance, not someone's personal desire or lack of professionalism.

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  • author
    Anonymous
    Jun 02, 2021
    Allstate is the worst company

    Allstate is the worst company! Lack of communication and when you do speak to them it’s inconsistent information. My car has been in the shop for 4 weeks and they refuse to handle this to get my car fixed. I’m paying $400 a month for crappy service!!! Had to pay out of pocket for car rentals and they only gave me a rental for a week. Unacceptable.

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  • author
    Baherrah Music Music
    Jun 02, 2021
    Allstate is the worst auto insurance…

    Allstate is the worst auto insurance company that I have ever dealt with in all my 70 years of driving! I would give them a zero if I could! Their customer service is the pits! I wish that I had seen the reviews here before I wasted 3 years with them. Allstate does not care about their customers, all they want is the money! This is a very bad insurance company! Don't wast your time and money with them!

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  • author
    Charles Eaton
    May 25, 2021
    Ripoff By Square Trade, An Allstate Company

    On April 15, 2021 I purchased a lazy boy maverick 38 wide leather recliner from Wayfair order number 3560684035. On our approximately May 20, someone sit down in my chair and scratched the side of it, during my purchase from Wayfare I purchased a insurance policy, five year protection, which according to the advertisement covered damage due to accidents. The same day that I noticed it, which was approximately May 21 I notified Square trade, A Allstate company, and filed a claim online, the following Monday may 24 I checked the find out status, I was notified that I would need to speak with a specialist. On Tuesday, May 24 at 9 AM, I called the one 800 number listed, 1 - 877 - warranty, and was notified that the warranty did not cover search because it was cosmetic. The point here it was damage caused by an accident not cosmetic, however they told me that was my problem. So I highly advise everyone to be very careful when buying anything from Wayfair, especially in regards to a Square trade insurance policies, which is truly sold by Allstate, because there is no way that they are going to stand behind anything that they sell in these policies. After doing research I found that one out of 100 ever file claims, so they are a bad deal not only because of Allstate does not stand behind them, but in most likely hold you will not use them. They are truly a total rip off…….

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  • author
    Tyler
    Sep 10, 2021
    Had renters insurance for 6 years

    They fixed their issues we had. Would be 5/5 if cancelling service was not such a pain.

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  • author
    Meika
    May 06, 2021
    SCAM

    I bought a chair from Staples and purchased the Square Trade protection. I was told by both Staples and Square Trade that wear from everyday use and even damage caused by animals was covered. I submitted a claim because the seat is tearing and uncomfortable to sit on and my claim was immediately denied with no explanation and no consideration. I will never purchase from Square Trade, Staples, Allstate, or any company associated with either one of them again!

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  • author
    Tom Fox
    May 03, 2021
    Drivewise App Sucks

    Screen freezes Must accept contract to use app and see things like your insurance card. The app must always be on draining your battery. Fitness and Health Monitor must be "always on". Will not accept any other setting. Battery dead in 20 minutes. Runs when riding with someone else in their car. No allowance for Hard braking - even avoiding a red light or child or animal. Discount lost. Every movement / location tracked. App subjects you to litigation. Find another company.

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  • author
    Anita blackwell
    Apr 24, 2021
    Allstate / You're in BAD HANDS

    Allstate, is truly the WORST insurance company that I have ever had. These people are nothing but crooks!! I had been with Allstate for two years before I filed a claim. Upon filing my claim my agent told me that it would be denied. They did nothing for me. They presented only excuses as to why they could not do anything for me in my time of need! Therefore, I was paying insurance for nothing the two years that I was client. They would not even tow my car or give me a rental car and certainly no compensation!!

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  • author
    linda jordan
    Apr 01, 2021
    I have been with All state quite a few…

    I have been with All state quite a few years, they have always handled my account with knowledge and have always been patient with me, they have answered my questions anytime that I called them . I usually speak to Leslie at the Poteat agency in Charlotte! I enjoy having Leslie assist me.Shes a very capable and sweet lady. !

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  • author
    Moja Ashanti
    Mar 21, 2021
    The customer service representative Ms

    The customer service representative Ms. Angelica Yanez, was rude, aggressive, argumentative and went out of her way and her job description to intentionally try to add more tension and complications to the initial problem I called about. She tried lecturing me on her training class experience at Allstate. When I would not give a reaction she got frustrated and began insisting I give her a reason why I felt my car should have aftermarket parts. Regardless of the fact I called bcuz I stated I didn't want aftermarket parts on car due to depreciation concerns. She went on discrediting my reason and began over talking me. When I asked to speak to her supervisor, she said "No! You can't speak to my supervisor and hung up on me. It should be known that you are not in good hands with Allstate. Actually some of the worst customer care in the industry. The adjuster, Eric H. Dale sent me an email stating, "Mr. X, I have investigated your claim and Allstate. We use aftermarket parts and will be putting aftermarket parts on your car"???? No offers for other alternatives, no customer edicatesy, just rude and demanding. Telling you that you have no control over what's being done to your property, despite the fact it's your property. I would not recommend Allstate to anyone if they expect to be well taken care of.

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  • author
    Kiki Del
    Mar 09, 2021
    Allstate refuses to pay for claims…

    Allstate refuses to pay for claims until you bring up hiring a lawyer. Then they make you wait 6+ months before they decide to do anything with your claim, completely unresponsive, unwilling to pay, and very poor customer support. They still owe me a refund 8 months later. Do not trust this company. I had to talk to a lawyer and contact several “managers” to get a response. They told me I was covered and then told me I wasn’t and stopped responding and I had to literally send them screenshots of my policy and the coverage and point out how to do their own jobs and mention a lawyer to get them to respond to me and finally cover my vehicle.

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  • author
    Sylvia Harnarain
    Feb 20, 2021
    DO NOT GO THROUGH ALLSTATE

    DONT GO THROUGH ALLSTATE. YOU ARE NOT IN GOOD HANDS!! I have been a loyal customer for over 22 years. and they supposedly record their calls. This letter is to notify you of our dissatisfaction with your services. We would have expected better experience from a company of your caliber, unfortunately that was not the case. On February 13, 2021 at approximately 540 pm I called from our cell number and verbally spoke to Virginie who was working out of Toronto reporting the damage that was done to our 2019 Ford Explorer. After talking to her for over 45 minutes she concludes the conversation that an adjuster will call us on February 16, 2021 which did not happen. I then reached out to Allstate to find out the status of our existing claim only to find out no one can find this call. Please have this call log trace and kindly let me know the outcome. As a result of this inadequate service, we lost time and revenue. I have spent the entirety of today talking to seven different individuals that could not get hold of the ADJUSTER for approval. The resulting inconvenience is intolerable. DO NOT GO THROUGH ALLSTATE. YOU ARE NOT IN GOOD HANDS!!

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