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Spot Pet Insurance Review
Reviews 1,458
Spot Pet Insurance
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Spot Pet Insurance
Spot Pet Insurance
Excellent
Reviews 1,458
Michael Graw
Jan. 25, 2023
2 min read
Michael Graw
Spot Pet Insurance Summary
Spot Pet Insurance offers flexible pet insurance policies for cats and dogs. You can opt for a standard plan that covers everything from accidents to illnesses, or choose accident-only or preventative care coverage. In addition, you get to choose your deductible, annual payout limit, and reimbursement model.
Pros
  • Flexible plan options
  • Discount for multiple pets
  • No upper age limit for enrollment
Cons
  • Only covers cats and dogs
  • Preventative care is an add-on

Spot Pet Insurance at a glance

9.6
Editorial score

Online experience

Excellent site with mobile optimization, learning resources, and live chat
10.0

Customizable rates and services

Customizable plans and rates, upper age limit
8.0

Claims payout waiting period

Days
10.0

Customer support

24/7 communication and a pet hotline available
10.0

Bundles

Multi-pet and multi-policy bundles available
10.0

Spot Pet Insurance Spot Pet Insurance Visit Site

What's Covered?

Spot Pet Insurance covers any injuries, accidents, and illnesses, including emergency treatments and diagnostics like X-rays and MRIs. Your Spot insurance policy also pays for medications, prescription foods, and behavioral treatments conducted by a vet. Spot’s coverage also includes hereditary and chronic conditions, and will pay for alternative therapies like acupuncture if they are used to treat a covered condition.

Insurance Plans & Pricing

The cost of an insurance policy from Spot Pet Insurance depends on the age and breed of your pet, as well as the annual reimbursement limit, reimbursement model, and deductible you choose. The table below shows how much Spot insurance costs for different types of pets and policies.

Dog Insurance:


Example #1Example #2
Pet TypeAustralian ShepherdAustralian Shepherd
Monthly Price$14.64$52.67
Age33
Deductible$1,000$100
Annual Limit$2,500$5,000
Reimbursement Rate70%90%

Cat Insurance:


Example #1Example #2
Pet TypeMixed CatMixed Cat
Monthly Price$17.01$28.54
Age22
Deductible$250$100
Annual Limit$4,000$7,000
Reimbursement Rate80%90%

If you have multiple pets, Spot Pet Insurance offers a 10% discount for every additional pet for which you buy coverage.

What's Not Covered

Spot Pet Insurance does not cover any pre-existing conditions, even if they are curable. In addition, the company doesn’t cover any routine care, such as teeth cleaning or annual physicals, unless you purchase a preventative care plan as an add-on. If you choose an accident-only plan, only medical expenses directly resulting from an accident (not an illness) are covered.

Waiting Periods

Any insurance policy from Spot Pet Insurance does not take effect until 14 days after you purchase. Spot’s 30-day guarantee means that you will receive reimbursements within a month of filing your claim.

Coverage Limits

Spot Pet Insurance offers annual payout limits from $2,500 per year all the way up to unlimited coverage.

Reimbursement and Deductibles

Spot Pet Insurance offers three reimbursement models: 70%, 80%, and 90%. You can also choose a deductible of $100, $250, $500, $750, or $1,000 per year for your insurance plan.

Claims and Service

Spot Pet Insurance doesn’t require approval before you visit a vet or emergency clinic. Instead, you can simply submit your claim for reimbursement afterwards by using the Spot mobile app or Spot’s online portal. Claims can be submitted up to 270 days after treatment.

To file a claim, all you need to submit is an image of your invoice. In some cases, Spot may follow up with you or the vet to obtain your pet’s full medical records or additional details on the treatment. Spot doesn’t provide an estimate for how long claims take to pay out, but you can check the status of your claim at any time through your online account.

If you need help filing a claim, you can get in touch with Spot’s customer support team by phone or email. Support is available from 8:00 AM to 8:00 PM ET, Monday to Friday.

What You Might Like

Spot Pet Insurance offers customizable insurance plans that cover accidents, illnesses, and injuries after a short 14-day waiting period. You don’t have to get approval before taking your pet into a clinic, emergencies included. Spot will reimburse you for any covered treatment from any licensed vet or clinic in the U.S.

What Spot Pet Insurance Could Do Better

Spot Pet Insurance doesn’t cover any pre-existing conditions, and preventative care treatment costs extra.

Contact Details and Address

Phone:1-800-905-1595

Email: service@customer.spotpetins.com

Address:

303 Banyan Blvd Suite 101,

West Palm Beach, FL 33401

How Spot Pet Insurance Compares


SpotPets Best
Waiting period14 days3-14 days
Reimbursement rate70%-90%70%-90%
Annual deductible$100-$1,000$50-$1,000
Coverage limit$2,500-unlimited$5,000 or unlimited

Bottom Line

Spot Pet Insurance offers flexible pet insurance policies with customizable deductibles, coverage limits, and reimbursement rates. You can also choose to add preventative care to your plan or opt for an accident-only plan. Spot’s coverage might not work with all budgets,  but the fact that you can take your pet to any licensed vet or emergency clinic will be a plus for some pet owners.

Methodology

This review was created using information from Spot’s website and quote tool. It also drew on information from the Pets Best and ASPCA insurance websites.

Spot Pet Insurance Spot Pet Insurance Visit Site

To compare more financial products and read more guides and reviews, visit BestMoney

Spot Pet Insurance Terms & Conditions

*Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply.

For all terms and conditions visit Spot.com. Preventive Care reimbursements are based on a schedule.

Spot On Coverage reimbursements are based on the invoice. Products, schedules, discounts, and rates may vary and are subject to change.

More information available at checkout. Insurance plans are underwritten by United States Fire Insurance Company. 

Insurance plans are marketed and produced by Spot Insurance Services, LLC. (NPN #19246385)

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about Spot Pet Insurance
Spot Pet Insurance
Excellent
Reviews 1,458
on
Excellent
72%
Great
9%
Average
5%
Poor
3%
Bad
11%
A
angelina glusco
18 hours ago
Easy and policy was explained well
Easy and policy was explained well
L
lyn dowling
18 hours ago
Great services at an affordable price.
Best quote and benefits so far compared to other pet insurances.
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debi joanitis
19 hours ago
Great combinations of coverages!
Great combinations of coverages made it easy to personalize the right plan for our needs.
J
jeffrey shom
21 hours ago
So far, so good!
So far, so good...........I just switched to SPOT. The full coverage has not kicked in yet but the reason I switched was because of what SPOT offered. I was very unhappy with my previous policy. SPOT offered the opportunity to pick my own coverage, deductibles and payment plans. The coverage is greater than before. Presently, SPOT gets ****** (6 stars)!
W
walter
21 hours ago
LOVED THE CONVENIENCE AND VERY…
LOVED THE CONVENIENCE AND VERY EFFICIENT LOOKING FORWARD TO MY NEXT APPT.
L
lisa kohl
a day ago
I signed up and took my dog for…
I signed up and took my dog for wellness and haven’t heard back….
L
lisa eudy
a day ago
Great communication!
I had a Question about my policy snd got a response right away!
W
wendy
2 days ago
I’ve given Spot 4 stars because I couldn’t find the box to tick so Spot could post my vets office directly.
I’ve given Spot 4 stars because I couldn’t find on the enrollment form where I could tick the box for ‘pay vet directly’. If I could have found it straight away, I’d have given Spot 5 stars.
T
tony rahfaldt
2 days ago
Just signed up but everything has been…
Just signed up but everything has been smooth so far.
J
judith pula
2 days ago
When I joined they called and welcomed…
When I joined they called and welcomed me and I thought that was very thoughtful!
C
cheryl loveday
2 days ago
Cancelling a policy
I goofed up when doing the policies for my pups. I spoke to a representative to take care of it and she was wonderful, so understanding that I needed to cancel Maizie's policy. She also refunded the cost of the policy while we were on the phone. Very impressive.
S
sybil jahnke
2 days ago
I just joined Spot Pet Insurance
I just joined Spot Pet Insurance. Sign up was very easy. I have not yet had an experience with a claim as of yet. But, I'm sure it will be just as easy.
A
antony jeffries
2 days ago
Easy to sign up
Easy to sign up
M
margaret toney
2 days ago
Easy to do
The ease in which I completed the aplication.
E
ellen mcgaughey
2 days ago
Sign up was easy- it was great to have…
Sign up was easy- it was great to have a transition from Bivy. Hope Spot does as well as they did!
C
christine walter
3 days ago
Easy to sign up
Easy to sign up, all information easily understood. Will see when I go to vet how it works!
D
debra durden
3 days ago
It was easy to put my Claim in and all …
It was easy to put my Claim in and all I had to do was follow the instructions.
S
susie gilchrist
3 days ago
Easy to navigate and get things done
Easy to navigate and get things done I hope that my claim gets processed as easily
j
james feeney
3 days ago
Disappointed
Customer service is off on the wrong "paw". I tried to create an account and was advised my e-mail was not associated with a Spot account.
P
patricia james-douglass
4 days ago
It was within my budget to afford pet…
It was within my budget to afford pet insurance and the level of care. I can use the same vet near my house. Haven't used it yet. My boy is 2 yrs old 6/6/2023 and due for his annual wellness check
C
chloe
4 days ago
I have pet insurance for my two dogs…
I have pet insurance for my two dogs and two cats and it has saved thousands! Knowing they are protected has given me and my wallet peace of mind.
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kayla lewis
5 days ago
Immediately canceled my policy after this
I had a policy for each of my cats. Per the contract, pre-existing conditions are not covered. However, they have a 180-day period where if a condition doesn't occur, it is not considered pre-existing. This stood out to me as a positive since pretty much no insurance company allows pre-existing conditions (this is a huge fail with health insurance, pet or human, but that's another conversation). One of my cats needed emergency surgery to remove an eye, and after I submitted the almost $2,000 claim, I found it was rejected/not covered due to it being a pre-existing condition for something that had occurred 220 days prior. One, THIS wasn't related to the other vet visit, at all -- this was an emergency. Two, it was well over the 180-day grace period even if they could try their hardest to related the two. The rep told me that since it was noted on his vet records, it IS considered pre-existing (but it was unrelated??) and it will NOT be covered. What is the point of pet insurance if they don't cover emergency surgeries which are always expensive? And what is the point of sticking with a policy/company if they don't uphold their word?
J
jim
5 days ago
Website ease oSuper Easy!f use.
Website ease of use.
O
otis
5 days ago
Very easy enrollment
Very easy enrollment! No claims submitted yet so we will see how long the process takes! Thank you!
A
ashley
5 days ago
Customer service
Customer service has been thee best.
E
erin sharpe
6 days ago
Very easy enrollment and best quote out…
Very easy enrollment and best quote out there!
J
jessica trujillo
6 days ago
Customer service is great but the…
Customer service is great but the refund timing is way to long. I had redo my account I’m still waiting on my refund of my deposit. ( from 5/25) And still waiting on my claim refund which has been longer then 2-4 days.
S
susan f
6 days ago
Great company with great rates
The application process went very smooth and I have downloaded the app. Everything was seamless and now I will wait to see how the reimbursement process goes. Spot won my business after spending a lit of time comparing companies.
c
carl leininger
6 days ago
Still waiting
When I signed up it indicated I would receive the coverage information through email within a few days. It has now been 8 days and I have heard nothing. If nothing is heard by next week, I will cancel the policy.
B
barbara keltos
7 days ago
Nothing yet
Nothing yet. Haven’t needed to use Spot yet
D
denise sanchez
7 days ago
Claims process is long and grueling
Claims process is long and grueling. I have submitted only 2 claims in the 5 months I have purchased 2 policies and each time it has taken over a month to process a claim. And with each claim, I received little to zero reimbursement despite paying for a higher plan to include wellness. Feels like I have been ripped off and I no longer recommend this to anyone and will more than likely not be extending my policy. The only good thing thus far are the customer service agents I work with over the phone. Working over email? Dreadful. I have to call about my claims to get any movement, otherwise I will be told they are waiting to receive medical records, and I send them (i have proof in the email thread they were sent) and I will be told they didn’t receive anything. I also don’t get a response when I ask to be notified when they receive my documents. Super huge fail.
d
disatisfied customer
8 days ago
Good customer service
I was having trouble on the website so I called and promptly got to a knowledgable person who answered all my questions. Sign up was easy and the price was better than others.
K
kim shelton
8 days ago
Has everything we need
Has everything we need
D
dynetta washington
8 days ago
Very helpful and knowledgeable
Very helpful and knowledgeable
A
ann lin
9 days ago
SYSTEM
VERY EASY TO GET QUOTE, JOIN AND COMPLETE.
L
lashunda nollie
9 days ago
Everything was clear and to point
Everything was clear and to point. Very easy to understand and a quick process
T
tiffany d'andrea
9 days ago
Super Easy Process
It was very easy to get a quote. It was very clear what was covered and not. I love how customizable the plans are too.
K
karen
10 days ago
Well I can’t say to much yet but I can…
Well I can’t say to much yet but I can say the sign up was so easy . Thankfully I haven’t had to use it . The staff seems very friendly that’s always a plus !!
C
celeste
10 days ago
It was easy to find information and do…
It was easy to find information and do comparisons. The site was intuitive and very helpful. I was happy there were so many options to make the insurance what we needed for our pups.
M
matthew gross
10 days ago
Affordable with customizable coverages
Affordable with customizable coverages. I got the policy I wanted at a great price. Easy to use website.
J
jon boosinger
11 days ago
No hassle quote and policy sign up
No hassle quote and policy sign up. Still in waiting period so I can't review any other aspects yet.
A
amy blalock castillo
11 days ago
Great choice for us
I was searching and Spot was the best choice for us. Best Price. Easy to set up. I couldn't be happier.
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debbie koslow
11 days ago
So disappointed with this company
So disappointed with this company. We read all of the reviews, compared other plans. We were with Nationwide for years, but we’re hoping to get better coverage. They do a great sales pitch. However, when our 1 yr old dog had a yeast infection on his ears due to an allergic reaction from a shampoo, he scratched his body and outside of ears because they were itchy. He then got an atopic infection on outside of ears. It was difficult to resolve as they weren’t sure if it was bacterial or fungus. It took a few visits to get it under control, but it was complete resolved. Spot denied a claim for the last visit to his vet, in which they took cultures and administered both antibiotics and fungus meds. It came to almost $700 because we needed to get this resolved once and for all. The culture from the lab came back that it was indeed yeast. They denied the claim claiming it was a pre-existing condition and also said they would not cover any type of dermatitis he ever got in the future. I appealed with notes from the vet that it was resolved. They said that it seemed he had chronic allergies and they won’t cover it! Dogs get yeast infections. Dogs have allergic reactions. But they considered it a permanent chronic condition! We went back to Nationwide.
F
francis hye
11 days ago
Very comprehensive coverage and excellent after purchase follow-up
Very comprehensive coverage and once I had purchased the policy for our Mini Schnauzer, the company called me to ask if I had any questions about the policy, and to give me the information of how to contact and make a claim if in the future it is necessary.
a
allan flood
11 days ago
My only complaint is price
My only complaint is price. Bivvy was 1/3 the cost. So sorry they are going out of business!
A
anthony greenwich
12 days ago
Doggie insurance
Great experience and solid communication
T
tanya bermudez
12 days ago
Website and Customer service awful
Website and Customer service awful I’m canceling
m
michael
13 days ago
Easy navigation
Easy navigation
D
dania beltran
15 days ago
Excellent costumer service.
Excellent costumer service.
E
ek
11 days ago
Feels like a scam
Feels like a scam. Signed up for a high coverage including preventive care platinum. Out of a $400 claim, they only send you $100. You pay more than that monthly. Definitely not worth having Spot. Reply back to Spot: that’s because I cancelled last week. You can’t look up recently cancelled accounts? You still have an outstanding payment too.
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tahitia thomas
15 days ago
The experience was fine I only wish I…
The experience was fine I only wish I didn't have to wait so long for it to be active.
C
customer
16 days ago
I am a AAA member and that’s where I…
I am a AAA member and that’s where I found Spot pet insurance. The website was easy to navigate and very informative. I was able to customize my plan based on my dogs needs and financial consideration. So far I am very happy with my choice
D
deh
16 days ago
Spot Insurance for your pet
Your website is easy to find exactly what you want for insurance. From explanations to pricing, it is so easy to select exactly what you want at a price that is great!
M
marjorie duboise
16 days ago
Clerk was very helpful and answered…
Clerk was very helpful and answered every question.
D
davis smales
16 days ago
So far my wife and I like everything…
So far my wife and I like everything about Spot Insurance. This is the first time we’ve had insurance on any of our dogs. Just wish we knew about this 10 years ago.
G
gloria m smith
16 days ago
Haven't used your service yet
Haven't used your service yet. Since, I don't know yet
M
mamma bear
17 days ago
Details are Important
I appreciate the detail with which the representative explained the coverage,
J
jacqueline stogoski
17 days ago
No sales pitch, just facts…
Being able to change options for the best one for our needs and finances was great! I prefer being able to review in my own time. No sales pitch, just facts.
D
diamond flowers
18 days ago
They should cover pre existing…
They should cover pre existing conditions .
G
gina acosta
18 days ago
Rates seem high compared to other…
Rates seem high compared to other quotes I received. Company does seem legit, and very easy to communicate with.
A
amanda
18 days ago
It is not user friendly
It is not user friendly. I did not realize I cannot increase the coverage after I sign up. I have no idea if I can cancel it. I submitted a reimbursement and it is pending, I have no idea if I submitted it correctly.
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alimarie santos
19 days ago
Felt like a scam
will do anything they can to ensure that you did not get proper claim coverage. When you sign up they make it look like you are getting everything but there is other ways. Help service is not helpful at all.
K
kathy kramer
19 days ago
so easy to sign up and get started
so easy to sign up and get started
D
debra
19 days ago
Great customer service
The guy that helped me was excellent and very knowledgeable!!
C
carin donato
19 days ago
Great customer service in enrolling my…
Great customer service in enrolling my Finnegan.
k
katehriine beevers
21 days ago
Easy sign up
Deciding to get pet insurance makes an accident or illness for Bonnie less stressful. Deciding to care for the unexpected a no brainer. I don’t have to do anything other than care for my dog. Peace of mind during the unexpected.
R
robert yaffe
21 days ago
The best price compared to other Insurance companies for the same coverage
The overall coverage. l wanted at a exceptional low monthly price.
M
michael norris
22 days ago
Love that you all cover spay and nutter…
Love that you all cover spay and nutter for pets. All pet insurance company's should do that. As well as picking the 250$ deductible doesn't cost you a arm and a leg. Keep up the good work and fair practice. It's truly hard to find
A
anonymous
22 days ago
Just signed up
Just signed up. Seems unethical to charge a premium during the wait period when there’s no coverage yet. And the wait period should only be a couple of days to prevent people from getting insurance after an accident happens. I’m worried something will happen to our dog during the 15 days of waiting.
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melissa basadre
22 days ago
Easy sign up and reasonable prices.
Easy sign up and reasonable prices.
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roger bates
22 days ago
Very disappointed
My wife put our French bulldog on this insurance and they denied our claim to have his nose surgery because when he was 8 weeks old he had a runny nose which was white in color. Now that he is full grown he needs the surgery to breathe better. The vet said it would help him tremendously if he has the surgery but just because he has a runny nose at 8 weeks old they denied him.
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ladonna
23 days ago
I have just signed up
I have just signed up It was an easy process and the insurance is very affordable
A
ann
23 days ago
Easy to start but a headache to submit a claim
Picking the plan was easy and I really liked how they showed how much everything would be so you can pick the best coverage. What I don’t like is submitting a claim. I’ve been trying to submit my claim for 3 days now and it won’t load.
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wednesday hernandez
23 days ago
Super friendly and informative staff…
Super friendly and informative staff thank you!!
W
wendy bergman
24 days ago
The representative was very helpful to…
The representative was very helpful to explain everything to me.
K
kristine swanson
24 days ago
Signing up for pet insurance was easy…
Signing up for pet insurance was easy with your company. It was nice to have a representative call to answer any questions I may have.
D
deborah warner
24 days ago
Affordable price with good coverage.
Affordable price with good coverage. Easy access to web site
C
cristina tetley
24 days ago
I’m very disappointed with spots pet…
I’m very disappointed with spots pet insurance, they denied ever claim i send to get out of paying they’re saying it’s preexisting condition. Even it’s after 3 months and my dog hurts her eye outside in the deck and it was different eye, so I advised people not to choose this insurance and not to waste your money paying this blood sucking insurance!!
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gregory marcotte
24 days ago
Just signed up my 1 year old cat
Just signed up my 1 year old cat. I had this insurance before and I canceled but rejoined with my younger cat. Worth it by far.
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tabetha kane
25 days ago
The way the app is set up was very easy…
The way the app is set up was very easy to understand and it made making decisions on what I was looking for the idea of knowing I can use my own veterinarian was awesome and the payment plan was just right for my budget so to sum it up it's awesome love it keep up the amazing job.
H
hannah
25 days ago
Absolutely helpful in every which way
Absolutely helpful in every which way. Especially when it came to one of my animals passing 😞. They cancelled the insurance without hesitation.
S
sarah digiorgio
a month ago
Easy way to get great pet insurance.
Easy way to get great pet insurance.
s
sue erno
a month ago
I want better access to my account
I want better access to my account. it keeps telling me my password doesn't match. it did at first. frustrating.
M
marla waites
a month ago
Although I haven't needed to use the…
Although I haven't needed to use the insurance I probably will soon because I live on a farm. They offer a lot of stuff for not a big price
R
rachel lewis
a month ago
Spot Insurance is affordable!
I am glad I switched to Spot Insurance! It's very affordable.
E
elena kurza
a month ago
Very easy
Very easy ! Rated well !
S
sharon young
a month ago
I called to get an old policy number…
I called to get an old policy number taken off and activate a new policy number and David was great at explaining to me and he did all the work for me and was very quick at it. The Website is easy to maneuver. The explanation of benefits and billing is very clear.
M
megan knehans
a month ago
So easy to enroll and customize
So easy to enroll and customize to our needs. The price is excellent for what the plan offers.
N
new to jawzercise
a month ago
Whole process to onboard and the…
Whole process to onboard and the simplicity of setting up - all outside of what i feel is a very good reasonable cost for it all..
J
janet covellone
a month ago
I thought I had signed up for…
I thought I had signed up for vaccination coverage... guess not. Other than that, it seems to be okay. About half the cost of my auto/home insurer. I'll see what happens when I have to use it.
E
ella cathey
a month ago
i dont know what to say right now i…
i dont know what to say right now i just need some insurance for my cat .
D
dean olson
a month ago
Have not used the product and won’t be…
Have not used the product and won’t be using very soon
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linda
a month ago
So glad I enrolled Diamond in This this…
So glad I enrolled Diamond in This this Pet Insurance!
E
elizabeth krizmanich
a month ago
I tried calling the 800 number and it…
I tried calling the 800 number and it does not go through. I tried signing up for the membership portal and can't sign up because can't get past google so i can't look at my coverage. this is the most frustrating site i have every had to work with. . is this insurance only for canadians? I'm in us should i get my money back
J
j. tids
a month ago
Wish they had an option to have our…
Wish they had an option to have our pets covered at 8weeks. Instead of having to wait another 14 days before the insurance is effective. Allowing us to sign up our pet at 6weeks.
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megan perreault
a month ago
Coverage problem
I’m not a fan of how I couldn’t add the preventive care option onto my dogs plan on the initial plan purchase. I tried calling to ask about it, but I kept having issues reaching a person. And now I apparently have to wait a year in order to add on the preventive care option to my coverage so any vaccines or wellness exams aren’t covered for a year.
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charlotte lewis
a month ago
I just got the insurance so I don’t…
I just got the insurance so I don’t know how it really is. Getting on it was fine. I will know more when and if I will have to use it. Right now just paying just to be sort of safe. Can’t tell until I have an emergency
F
frankie sutton
a month ago
Benefits were decision point
Benefits were decision point. Ease of signup and price were also considered.
L
lorraine degroot
a month ago
I was able to talk to a person about my…
I was able to talk to a person about my concerns
f
fred
a month ago
Easy to enroll
Easy to enroll. Good follow up so far