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Spot Pet Insurance Review

Find a customized quote easily

Reviews 774

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Michael Graw
Michael Graw
May. 03, 20214 min read

Spot Pet Insurance summary

Spot Pet Insurance offers flexible pet insurance policies for cats and dogs. You can opt for a standard plan that covers everything from accidents to illnesses, or choose accident-only or preventative care coverage. In addition, you get to choose your deductible, annual payout limit, and reimbursement model.

Pros

  • Flexible plan options
  • Discount for multiple pets
  • No upper age limit for enrollment

Cons

  • Only covers cats and dogs
  • Preventative care is an add-on
Spot Pet Insuranceat a glance
4.6

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates, upper age limit

4.0

Claims payout waiting period

Days

4.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

Multi-pet and multi-policy bundles available

5.0

Spot Pet Insurance Spot Pet Insurance Visit Site

What's Covered?

Spot Pet Insurance covers any injuries, accidents, and illnesses, including emergency treatments and diagnostics like X-rays and MRIs. Your Spot insurance policy also pays for medications, prescription foods, and behavioral treatments conducted by a vet. Spot’s coverage also includes hereditary and chronic conditions, and will pay for alternative therapies like acupuncture if they are used to treat a covered condition.

Insurance Plans & Pricing

The cost of an insurance policy from Spot Pet Insurance depends on the age and breed of your pet, as well as the annual reimbursement limit, reimbursement model, and deductible you choose. The table below shows how much Spot insurance costs for different types of pets and policies.

Dog Insurance:


Example #1Example #2
Pet TypeAustralian ShepherdAustralian Shepherd
Monthly Price$14.64$52.67
Age33
Deductible$1,000$100
Annual Limit$2,500$5,000
Reimbursement Rate70%90%

Cat Insurance:


Example #1Example #2
Pet TypeMixed CatMixed Cat
Monthly Price$17.01$28.54
Age22
Deductible$250$100
Annual Limit$4,000$7,000
Reimbursement Rate80%90%

If you have multiple pets, Spot Pet Insurance offers a 10% discount for every additional pet for which you buy coverage.

What's Not Covered

Spot Pet Insurance does not cover any pre-existing conditions, even if they are curable. In addition, the company doesn’t cover any routine care, such as teeth cleaning or annual physicals, unless you purchase a preventative care plan as an add-on. If you choose an accident-only plan, only medical expenses directly resulting from an accident (not an illness) are covered.

Waiting Periods

Any insurance policy from Spot Pet Insurance does not take effect until 14 days after you purchase. Spot’s 30-day guarantee means that you will receive reimbursements within a month of filing your claim.

Coverage Limits

Spot Pet Insurance offers annual payout limits from $2,500 per year all the way up to unlimited coverage.

Reimbursement and Deductibles

Spot Pet Insurance offers three reimbursement models: 70%, 80%, and 90%. You can also choose a deductible of $100, $250, $500, $750, or $1,000 per year for your insurance plan.

Claims and Service

Spot Pet Insurance doesn’t require approval before you visit a vet or emergency clinic. Instead, you can simply submit your claim for reimbursement afterwards by using the Spot mobile app or Spot’s online portal. Claims can be submitted up to 270 days after treatment.

To file a claim, all you need to submit is an image of your invoice. In some cases, Spot may follow up with you or the vet to obtain your pet’s full medical records or additional details on the treatment. Spot doesn’t provide an estimate for how long claims take to pay out, but you can check the status of your claim at any time through your online account.

If you need help filing a claim, you can get in touch with Spot’s customer support team by phone or email. Support is available from 8:00 AM to 8:00 PM ET, Monday to Friday.

What You Might Like

Spot Pet Insurance offers customizable insurance plans that cover accidents, illnesses, and injuries after a short 14-day waiting period. You don’t have to get approval before taking your pet into a clinic, emergencies included. Spot will reimburse you for any covered treatment from any licensed vet or clinic in the U.S.

What Spot Pet Insurance Could Do Better

Spot Pet Insurance doesn’t cover any pre-existing conditions, and preventative care treatment costs extra.

Contact Details and Address

Phone:1-800-905-1595

Email: service@customer.spotpetins.com

Address:

303 Banyan Blvd Suite 101,

West Palm Beach, FL 33401

How Spot Pet Insurance Compares


SpotPets Best
Waiting period14 days3-14 days
Reimbursement rate70%-90%70%-90%
Annual deductible$100-$1,000$50-$1,000
Coverage limit$2,500-unlimited$5,000 or unlimited

Bottom Line

Spot Pet Insurance offers flexible pet insurance policies with customizable deductibles, coverage limits, and reimbursement rates. You can also choose to add preventative care to your plan or opt for an accident-only plan. Spot’s coverage might not work with all budgets,  but the fact that you can take your pet to any licensed vet or emergency clinic will be a plus for some pet owners.

Methodology

This review was created using information from Spot’s website and quote tool. It also drew on information from the Pets Best and ASPCA insurance websites.

Spot Pet Insurance Spot Pet Insurance Visit Site

To compare more financial products and read more guides and reviews, visit BestMoney

Spot Pet Insurance Terms & Conditions

*Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply.

For all terms and conditions visit Spot.com. Preventive Care reimbursements are based on a schedule.

Spot On Coverage reimbursements are based on the invoice. Products, schedules, discounts, and rates may vary and are subject to change.

More information available at checkout. Insurance plans are underwritten by United States Fire Insurance Company. 

Insurance plans are marketed and produced by Spot Insurance Services, LLC. (NPN #19246385)

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Spot Pet Insurance
Spot Pet Insurance
ExcellentReviews 774
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Trustpilot reviews

See what some costumers are saying about Spot Pet Insurance
Spot Pet Insurance
ExcellentReviews 774
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Excellent
73%
Great
9%
Average
4%
Poor
3%
Bad
11%
  • author
    omar cienfuegos
    May 11, 2022
    Excelente atención excelente servicio…

    Excelente atención excelente servicio en todo

    ...

  • author
    Aline Kiyohara
    2 days ago
    Feeling a bit unassured

    It's been 15 days since signing up. Feeling a bit unassured. I could not get my police number to create an account. The website to manage my account is broken. An the number given for help is out of service.

    ...

  • author
    Simone Harlow
    May 11, 2022
    Okay with some room for improvement

    The online claim submission portal wouldn't submit despite all requirements met and had to email the claim form in after printing it out and writing the details in. The reimbursement time is lengthy - was told 6-9 weeks after claim submission. So far this is only time ever purchased pet insurance I can say this is definitely the least accommodating of all my policies (renter's car and auto maintenance, others). This seems to be typical among these pet insurance agencies upon researching the options.

    ...

  • author
    Therese Ramey
    May 05, 2022
    I never had a pet insurance before but…

    I never had a pet insurance before but I would recommend this company to anyone thinking about. Rates were very fair and very easy to communicate with. It’s a great peace of mind in case your pet does come across any illness or accident.

    ...

  • author
    Barbara
    May 04, 2022
    I'm so appreciative that this…helped keep my boy alive!

    I'm so appreciative that this particular pet insurance is covering my boy, Oliver. He's never been sick in his 7 years of life, but unfortunately he was recently diagnosed with diabetes. As frightening as the diagnosis was, Spot was there to help me through the financial hardship. I'm 72 years old, and I don't know what I'd do without my boy, Oliver. Thank you, Spot. You saved Oliver, and me!

    ...

  • author
    Susan Muniz
    May 04, 2022
    Special needs kitty…

    I just started with Spot for a special needs cat and the turnaround on his first visit reimbursement was lightning fast. Very pleased with the quality of service.

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  • author
    Ro Edwards
    May 04, 2022
    Got my Amazon gift card

    Got my Amazon gift card. So far, this insurance rocks!

    ...

  • author
    Orlando Torres
    May 04, 2022
    This is my 2nd pet insurance that I’ve…

    This is my 2nd pet insurance that I’ve tried. I had Nationwide before and SPOT is beyond better. They called twice already just to greet us and ask how Maya, my dog, is doing. When I had questions, I waited less than a minute to talk with someone. Great customer service and great competitive prices.

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  • author
    LaZetta
    Apr 27, 2022
    I’ve Only submitted one claim so far

    I’ve Only submitted one claim so far. So far so good.

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  • author
    Alexus Dicent
    Apr 27, 2022
    Great pet insurance!

    They aren't super expensive and it's super flexible and easy to file claims. I like them a lot.

    ...

  • author
    Lynne
    Apr 27, 2022
    A gift card is such a fun surprise!

    Pet insurance is comforting and receiving a gift card is the frosting on the cake!

    ...

  • author
    Matthew
    May 11, 2022
    they go out of there way to not help you

    I signed up for insurance, waited 3 weeks for it to kick in, after it did and I brought my cats in they took multiple weeks to “review my case” then ultimately didn’t because they called my vet and said my animals must’ve been sick before. Pretty much they will go out of there will to not pay/help you at any costs. Waiting multiple weeks while paying 2 months insurance to find out they’re actually useless. Don’t get scammed by these guys. Ps they literally had sinus infections something small, imagine if your animal really got hurt! I told them my cats were sick while signing up and they didn’t say anything. Can’t stress enough how money hungry these losers are.

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  • author
    Bruno
    Apr 27, 2022
    great PET insurance

    Great experience

    ...

  • author
    S Anonymous
    Apr 14, 2022
    I just started my policy

    I just started my policy, right now a little skeptical. Why can't a get a hold of someone when I call the number? Its always saying, im sorry, nobody is available and hangs up. Is this a legit company??

    ...

  • author
    TINA
    Apr 11, 2022
    Easy to create plan and no issues.

    Easy to create plan and no issues.

    ...

  • author
    Demi
    Apr 06, 2022
    Payment options are very limited with…

    Payment options are very limited with Spot Insurance, which is very disappointing. At the very least, one should have the option to pay via bill pay from their own bank. I, like so many others, perform the bull of our payments this way so as to avoid late payments (setting up a recurring schedule) while maintaining full control of withdrawals. This is a disgrace that I have to hand over control of my funds to Spot to either deduct an amount from my checking account or credit card. No thank you. I will logon every month on or by the due date & make a one-time payment. Other than that, we haven’t even used our insurance yet. We’ll see if there are any other companies with modern payment options while being competitive and make our move then.

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  • author
    Jena C.
    Apr 05, 2022
    Happy with my coverage & Spot!

    Really happy with the claim experience I had and my experience with Spot so far. I have a 7 year old white lab and it gives me such peace-of-mind knowing she's covered with Spot. I pay extra for the preventative wellness plan which saves a ton of money on her shots and visits throughout the year.

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  • author
    sue
    Apr 03, 2022
    luv it!

    THis is quick, easy, and great coverage

    ...

  • author
    Kendra Terante
    Apr 03, 2022
    Spot has been extremely helpful

    Spot has been extremely helpful and supportive. Any questions I have had, they’ve willingly answered. They even called us to welcome us to the SPOT family and called to see how it was going with our new frenchie. We are so thankful for them!

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  • author
    Kerry
    Apr 03, 2022
    Good service

    It was a positive experience. The woman I spoke to first was especially friendly and got things set up seamlessly. The second person we spoke to (to sign up a second dog) seemed less seasoned and a bit repetitive his questions and in relaying info, but he was friendly.

    ...

  • author
    Janice Cunningham
    Mar 30, 2022
    Horrible pet insurance!!

    Horrible pet insurance!!! You have been warned! You will never see single dollar. We put a claim on for our Puppies foot. He had a small lesion on the top of his foot from licking it. Our puppy had never been into the Vet for this issue or anything like it. We sent in our claim and got a letter back saying we had been denied. We called the company and they said that it would take months to look into the issue. Meanwhile they were taking our $40.00 per month. Months went by and still nothing. Finally cancelled the insurance. What a complete scam! They need to be sued for what they are doing to people. How is this even legal?

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  • author
    Steph T
    Mar 23, 2022
    A dental cleaning was deemed as…

    A dental cleaning was deemed as pre-existing by SPOT. This is ludicrous! How can a cat have a pre-existing dental condition when his teeth have never been cleaned? I was reimbursed $100 of $1500. Now Spot keeps sending Amazon GC codes with no explanation of how to use them. I will not be a Spot customer much longer.

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  • author
    Tom
    Mar 14, 2022
    I just signed up with Spot for my cat…

    I just signed up with Spot for my cat and already I am wondering if i did the right move here..... never got and confirmation of a 25 dollar amazon card for paying a full year plus no one answer the phone I really am wondering if I should cancel this.

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  • author
    Sarah
    Mar 10, 2022
    Pet Insurance - Golden Retriever

    We never had pet insurance for our pets until we got a new golden retriever puppy this year and the breeder recommended we should. After some research we ended up going with Spot and have been very pleased with how friendly they are and the ease of reimbursements. I wish we had learned about pet insurance sooner!!

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  • author
    Chris Holland
    Mar 10, 2022
    BEST Pet Insurance

    After switching over from Embrace, I can confidently say Spot is the #1 pet insurance provider. Spot’s customer service is fantastic. Whenever I have questions about claims, they always get back to me quickly and thoroughly. Plus, they gave me a $25 Amazon gift card for signing up.

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  • author
    David Alpeter
    Mar 10, 2022
    Dependable, Loyal

    Spot has been a joy to work with. Not only is the coverage very reasonable and reliable, the people who work there seem to care and understand the importance of a pet in someone’s life. The overall experience with Spot has been delightful and me and my lil buddy can’t recommend it enough!

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  • author
    MtnClimberMom
    Mar 09, 2022
    Great options for multiple animals

    Great options for multiple animals

    ...

  • author
    New puppy coming
    Mar 02, 2022
    Phone number on the website and listed…

    Phone number on the website and listed in the reviews doesn't work. Doubt I'll sign up for them if you cannot contact them!

    ...

  • author
    GabrielToro
    Feb 20, 2022
    Amazon did not discount the real value of the gift card.

    Thanks for the gift card to be used in Amazon. However, the gift card was for $25 but when I bought something from Amazon, the discount was $20,73. I don´t know why and I would like to know the reason. Regards.

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  • author
    Lynda
    Feb 21, 2022
    Too many unclear details of this pet insurance!

    I did a lot of research on pet insurance for my new puppy and thought Spot looked the best. After I had several invoices for various services, I felt it was very deceiving on how much is actually covered by insurance. Out of all shots, exams, sickness, I paid a little over 650.00 and my reimbursement was 110.00 and it took months to get it. Also, I know this piece is not as important as the insurance but if you pay for the entire year which we did in October, you were supposed to get a 25.00 Amazon gift card which I never did.I called to find out who I would contact about this and was given an email which took me right back to signing up for insurance. We will not be renewing for the next year. Very disappointing.

    ...

  • author
    Carla Smith
    Feb 16, 2022
    Very happy with spot insurance!

    We purchased spot insurance after reviewing and comparing all policies provided by companies for pet insurance. We just submitted our first claim for puppy shot visits and was reimbursed by direct deposit very promptly. We did purchase the 90% return because we want our puppy Lucy to have the best coverage since she is like a child to us. We also just received a $25 Amazon gift card as promised. Thanks spot insurance!

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  • author
    Eric Ladwig
    Feb 15, 2022
    I filed a claim for my puppy Bohdi

    I filed a claim for my puppy Bohdi, and received top both service from Spot pet insurance.

    ...

  • author
    Lisa
    Feb 15, 2022
    They understand

    Well I signed up in January and when February came my bank card got lost in the mail. So I was late on my payment like a week And I emailed them telling them to please don't cancel I plan to pay as soon as I get my bank card. They didn't cut off my kitty insurance nor did they charge me extra and when I got my email the next day I received my 25.00 dollar gift card for signing up with them in January.. I recommend this company for they understand and let you pay when u can. Also I feel they have the best prices and you can get your cat neutered unlike other insurances only reason I picked them cuz of that main reason but their prices are much lower I am poor so it works for my family..

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  • author
    Ken DesRochers
    Feb 10, 2022
    Healthy Dog Happy Family

    I had heard of Pet Insurance but never gave it much thought, until my Goldendoodle (Skittles) got her leg caught in a fence. After paying that bill I signed up with SpotPet Insurance now my bills are covered and we have a happy dog.

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  • author
    Joe
    Feb 09, 2022
    Spot Pet insurance is wonderful

    Spot Pet insurance is wonderful! I am very pleased with the online customer support and over the phone communications. All of the reps are understanding, nice and knowledgeable. Thank you for helping me protect my pup!

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  • author
    Juan David Lozano
    Feb 04, 2022
    My dog paquita (pitbull) is getting…

    My dog paquita (pitbull) is getting close to 10 years, so far all her vet bills have been paid, and the process have been really easy for me, the enrollment process was really fast compared to some other webpages, I have always wanted to get a pet insurance but been delaying it, the good thing is that I am now taking her to the vet for preventive care and so far all has been covered, I love that I will get to keep her longer with me :)

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  • author
    George Shehadeh
    Feb 02, 2022
    Easy & Quick Reimbursements

    The website was super fast & user friendly! I filed a claim a week after getting a policy & I got reimbursed super fast!

    ...

  • author
    LINDA Cardone
    Feb 01, 2022
    I feel like I've made a good choice for…

    I feel like I've made a good choice for my pet. I didn't realize that I was going to receive an Amazon gift card as well. That was a wonderful surprise, and greatly appreciated. Also had spoken to a very nice customer rep during the process. Thanks Spot! Bullet thanks you too.

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  • author
    Susie Mahoney
    Feb 01, 2022
    Spot pet insurance has made caring for…

    Spot pet insurance has made caring for my pets 1000x less stressful. I can now trust that my dogs health is in good hands with Spot. Also, the customer service is unmatched!

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  • author
    LaToya D
    Jan 28, 2022
    Nice company

    Very helpful

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  • author
    Taryn Thrift
    Jan 25, 2022
    They are incredible

    They are incredible. Just starting with them and already feel more connected than my last pet insurance.

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  • author
    Richard Gomez
    Jan 24, 2022
    Please consider this company for your…

    Please consider this company for your pet. They’re truly awesome and they care about their policy holders.

    ...

  • author
    Shannon Martin
    Jan 20, 2022
    Quick to receive claims and great…

    Quick to receive claims and great customer service

    ...

  • author
    cynthia lyon
    Jan 19, 2022
    spot insurance review

    I was very impressed with spot ins. when we first signed up during 1st yr. However I believe some of the rules have changed and they are not covering things as before. I feel frustrated on weather to renew or cancel my coverage.

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  • author
    Sister plus Sister
    Jan 19, 2022
    Simple and great customer service

    Simple and great customer service

    ...

  • author
    Lee Ann
    Jan 18, 2022
    I received my Amazon gift card in a…

    I received my Amazon gift card in a timely manner. I purchased sweatshirts for our cold weather for Penny! She loves them! ☃️💨🦴🐾🐶

    ...

  • author
    Raymond Martinez
    Jan 18, 2022
    Unfortunately I never received my…

    Still no update from spot Unfortunately I never received my Amazon gift card I had gotten a email saying here is your gift card but nothing was included? What gives ?

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  • author
    Mike H.
    Jan 18, 2022
    Great Customer Service!

    I haven't had to make any claims yet fortunately, but I am super pleased with their customer service and amazon gift card promotion!

    ...

  • author
    Erin Fowler
    Jan 17, 2022
    great customer care

    great customer care

    ...

  • author
    Taylor Cutolo
    Jan 16, 2022
    Great experience!

    Spot was really easy to set up and they have answered all of our questions.

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  • author
    Rebekah
    Jan 16, 2022
    Friendly

    Spot has made everything clear and simple. Plus, they have friendly customer service professionals.

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  • author
    John
    Jan 15, 2022
    Rusty's first visit to the Vet was for…

    Rusty's first visit to the Vet was for his 3rd round of shots and heart worm pills. The billing and and claim procedure with Spot was simple and fast. We appreciate the Amazon gift card and used it to buy more chew treats for Rusty.

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  • author
    Michael Schaut
    Jan 15, 2022
    I appreciate the easy to use website to…

    I appreciate the easy to use website to sign up for pet insurance. I did not have any reason to use the coverage since I adopted my new puppy only a week ago. The reviews and customer care lead me to believe that I made a good choice selecting Spot Pet insurance

    ...

  • author
    Rosa Maria Salazar
    Jan 14, 2022
    Love the reimbursement they did for us…

    Love the reimbursement they did for us and very communicative as well when having qqs

    ...

  • author
    Hannah c
    Jan 14, 2022
    Great service all around

    Great service all around

    ...

  • author
    Denise Dezio
    Jan 13, 2022
    I haven't actually used my Spot…

    I haven't actually used my Spot insurance but thank you for welcoming Jordan with a gift card.

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  • author
    Agatha Koc
    Jan 13, 2022
    Great pet Insurance company

    Great pet Insurance company! I enrolled in Spot in October and couldn't be happier that my pets are covered! My recently adopted kitten got his paw stepped on :( I was able to make a claim to make sure his little paw wasn't broken! Spot is affordable and you receive great coverage!

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  • author
    Hannah
    Jan 13, 2022
    Easy Coverage

    The sign up process was easy and clear and customer service was great! Would recommend to any pet parent!

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  • author
    Andrea McCollum
    Jan 13, 2022
    Great insurance!

    I’ve had a great experience with Spot so far! Customer service is always very helpful and friendly. Submitting claims is also easy.

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  • author
    Jonathan Gomez Scull
    Jan 13, 2022
    The best insurance

    The best insurrsce i loved

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  • author
    Jenny
    Jan 12, 2022
    Best purchase ever!!!

    My mom pushed me to buy Spot a while ago when her dog got hurt. I am glad she did!! It came in handy over Christmas when in an attempt to protect my house from the FedEx guy my dog slipped down our stairs and broke his leg! Using the plan was easy and getting money back was even easier! Can’t recommend them enough!

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  • author
    Saturday Willis
    Jan 12, 2022
    Our Tails Are Wagging

    My dog is what is known as a frequent flier at the vet. Although she was a "free" pound dog, she has cost us $3,000 in the last six months. The last trip to the vet was because she got into some raw meat and got a parasite that she also gave to me. The only way I am able to keep my sanity is through Spot. I get my reimbursements pretty quickly and customer service is pretty good.

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  • author
    Mariana Briceño Herrera
    Jan 12, 2022
    Simple & Easy

    Simple & easy enrolling quote form, and even easier to file a claim. The best costumer service! and saved me a ton of money on my last pet bill. 100% recommended!

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  • author
    Dantaibo
    Jan 12, 2022
    Great customer service !

    Easy to set up account and great customer service

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  • author
    Barbara Kast
    Jan 11, 2022
    Simple & easy to file claims

    Simple & easy to file claims! Also, they are fast on processing claims submitted & sending reimbursement. Happy Customer!!

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  • author
    Jan Stanko
    Jan 11, 2022
    Cannot get anyone to answer the phone.

    Cannot get anyone to answer the phone.

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  • author
    Shawna Green
    Jan 11, 2022
    Great service

    Great service

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  • author
    Chris Felton
    Jan 08, 2022
    Great service

    Great customer service. 👍

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  • author
    Teresa Grant
    Jan 08, 2022
    I love that l found SPOT pet insurance

    I love that l found SPOT for my new kitty’s pet insurance. I did it all online, it was super easy. Then I reached out to get some information before my first vet appointment, and the representative was super friendly and knowledgeable. I am very happy!

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  • author
    Jon Bee
    Jan 07, 2022
    I don't like sneaky, watch out new yorkers.

    I had to cancel spot insurance within 30 days and i did not use the insurance. I expected a full refund but only received a little over 9.00 of the almost 30 dollars paid. I called them and was told the refund is prorated for the time with the policy. I said i thought it was a full refund as stated online. She said no. That was that. I hung up as she couldn't do a thing to help me. So i found it again online where it said full refund. Then i found the exception of NY. So if your in NY or any other state they might add call them first to see if you really get the full refund as advertised. I am so glad i canceled spot and now use a different insurance that ended up providing more coverage for about the same money. I don't like sneaky.

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  • author
    Ginnie
    Jan 06, 2022
    Impressed Numerous Times

    I have been impressed with Spot multiple times. They are very helpful and extremely friendly. I have recommended them to many friends and will continue to do so.

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  • author
    Dania Velosa
    Jan 05, 2022
    Nice customer service

    Nice customer service

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  • author
    Kim Williams
    Jan 05, 2022
    Customer service was great

    Customer service was great. They handled my claim with speed and accuracy. Would highly recommend this insurance.

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  • author
    Vanessa Tosta
    Jan 05, 2022
    Always get my credit back

    Always get my credit back. Have always taken care of both my pups.

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  • author
    mikeg
    Jan 05, 2022
    Quick and responsive claims

    We have been using SPOT insurance for our dogs for the last year. Excellent service and fast reimbursements for our claims.

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  • author
    Mark Fox
    Jan 04, 2022
    Dispute Resolution Process Is a Nightmare

    The signup process is straightforward, the rates are competitive, and the general operation of the website, from direct deposit setup to claim submission, is user-friendly. However, this is where the positives end. They've denied coverage on an emergency visit for a six-month old puppy with food poisoning claiming "prior condition," although they had the dog's prior history that clearly showed no prior stomach problems except a kennel-acquired intestinal worm that was cured with medication by the time the dog was three months old. Claim dispute process requires obtaining a case number by phone – and that's when problems begin, because Spot CANNOT BE REACHED BY PHONE. I've called three times and spent, respectively, 30, 35, and 45 minutes on hold, giving up eventually. I'm not going to give my business to a company that cannot provide proper access to all aspects of its operation.

    ...

  • author
    Randi Keogh
    Jan 04, 2022
    Spot is awesome

    Spot is awesome! Customer service and quick and answers any concern I have!

    ...

  • author
    Brett Dillon
    Jan 04, 2022
    Spot pet insurance has been a great…

    Spot pet insurance has been a great help with pet bills over the holidays, great customer service, fast response

    ...

  • author
    Nicole Keefer
    Jan 04, 2022
    Great coverage

    Great coverage

    ...

  • author
    Macey Erhardt
    Jan 04, 2022
    Highly Recommend

    They are easy to sign up with and are affordable!

    ...

  • author
    Miguel Diaz Sifonte
    Jan 04, 2022
    The best pet insurance we've ever had

    The best pet insurance we've ever had. We highly recommend Spot Pet Insurance.

    ...

  • author
    Greg Hamilton
    Jan 04, 2022
    This policy was the least expensive one…

    This policy was the least expensive one I could find, I am on SSI, so I needed a less expensive plan with a smaller yearly co pay. So far so good, except they denied my claim for vet bills when I took my dog in to check here ears, she was shaking her head and scratching at her right ear. No infection or insects, they gave me some ear drops. I would have liked that to go towards my yearly deductible, but it is now 2022 so it doesn't matter anyway.

    ...

  • author
    Freddie Latham-Durrant
    Jan 04, 2022
    Thank you Spot for being attentive and…

    Thank you Spot for being attentive and supportive. I changed because of bad experiences with other pet insurance and have been very satisfied with the professional way you have dealt with processing and payment of my claims. I now have a second dog whom I will be registering for cover.

    ...

  • author
    Karla Mena
    Jan 04, 2022
    Spot pet insurance has been great & I…

    Spot pet insurance has been great & I hope to get back to using it soon.

    ...

  • author
    Christa Brown
    Jan 04, 2022
    Very good customer service

    Very good customer service. Prompt attention when I’ve had questions.

    ...

  • author
    Karen V
    Jan 04, 2022
    Expensive and Took forever to reimburse

    Expensive and Took forever to reimburse

    ...

  • author
    Steven Flores
    Jan 04, 2022
    Easy to get insurance and file claims

    Easy to get insurance and file claims. Love the affordable prices.

    ...

  • author
    Tami
    Jan 04, 2022
    A must have for any pet owner.

    A message at have for any pet owner.

    ...

  • author
    malinda fiehn
    Jan 04, 2022
    Poor customer service

    Poor customer service

    ...

  • author
    Terri Williams
    Jan 04, 2022
    I seem to have problems with…

    I seem to have problems with communication.

    ...

  • author
    SIMONNE fannin
    Jan 04, 2022
    Don't go without pet insurance.

    Spot has been easy to work with and has great rates!! If you think it is too much money, just wait until you have a major injury or illness that you have to pay for!! Insurance gives you peace of mind. If you say your pets are like your kids, then think about it...don't you have health insurance for your kids?? lol

    ...

  • author
    Karin Allenspach
    Jan 04, 2022
    Spot pet insurance is great- the…

    Spot pet insurance is great- the website allows you to customize the cover you want for your pet- and there is no age limit which I love. I have insured both my dog and cat with Spot and am very happy with the experience.

    ...

  • author
    Ally
    Jan 04, 2022
    My claims were paid quickly

    My claims were paid quickly, and any time I needed help with the website, they we re fast to reply. Very happy!

    ...

  • author
    Simon
    Jan 04, 2022
    Good service

    Good service but, the premium was raised too high.

    ...

  • author
    Kathleen Krause
    Jan 04, 2022
    It’s been super having spot as our pet…

    It’s been super having spot as our pet insurance!!!

    ...

  • author
    Erik Spencer
    Jan 04, 2022
    Affordable pet insurance I would…

    Affordable pet insurance I would recommend them to my family and friends.

    ...

  • author
    Jessica Johnston
    Jan 04, 2022
    I had spot pet insurance for 1 years I…

    I had spot pet insurance for 1 years I had a total of 6 claims only 2 which were paid. Because there was no sign of an actual accident, they didn't cover my dog's illness, but it could only be described as an illness due to possible accidental ingestion of something how is that not an accident? I canceled after that because it was a WAIST of money.

    ...

  • author
    Alicia Patton
    Jan 04, 2022
    I am more than happy with my service…

    I am more than happy with my service with Spot Pet Insurance. Their customer service has been very helpful too. Overall great company and I’m glad I have have coverage with them for my fur babies.

    ...

  • author
    Ethan F.
    Jan 04, 2022
    It’s been a great!

    It’s been a great!

    ...

  • author
    customer
    Jan 04, 2022
    Herat customer service

    Every interaction is quick and efficient

    ...

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