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Spot Pet Insurance Review

Reviews 3,162
Spot Pet Insurance
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Spot Pet Insurance
Spot Pet Insurance
Excellent
Reviews 3,162
Michael Graw
Aug. 22, 2023
2 min read
Michael Graw
Spot Pet Insurance Summary
Spot Pet Insurance offers flexible pet insurance policies for cats and dogs. You can opt for a standard plan that covers everything from accidents to illnesses, or choose accident-only or preventative care coverage. In addition, you get to choose your deductible, annual payout limit, and reimbursement model.

Pros

  • Flexible plan options
  • Discount for multiple pets
  • No upper age limit for enrollment

Cons

  • Only covers cats and dogs
  • Preventative care is an add-on

Spot Pet Insurance at a glance

9.6
Editorial score

Online experience

Excellent site with mobile optimization, learning resources, and live chat
10.0

Customizable rates and services

Customizable plans and rates, upper age limit
8.0

Claims payout waiting period

Days
10.0

Customer support

24/7 communication and a pet hotline available
10.0

Bundles

Multi-pet and multi-policy bundles available
10.0

Spot Pet Insurance Spot Pet Insurance Visit Site

What's Covered?

Spot Pet Insurance covers any injuries, accidents, and illnesses, including emergency treatments and diagnostics like X-rays and MRIs. Your Spot insurance policy also pays for medications, prescription foods, and behavioral treatments conducted by a vet. Spot’s coverage also includes hereditary and chronic conditions, and will pay for alternative therapies like acupuncture if they are used to treat a covered condition.

Insurance Plans & Pricing

The cost of an insurance policy from Spot Pet Insurance depends on the age and breed of your pet, as well as the annual reimbursement limit, reimbursement model, and deductible you choose. The table below shows how much Spot insurance costs for different types of pets and policies.

Dog Insurance:


Example #1Example #2
Pet TypeAustralian ShepherdAustralian Shepherd
Monthly Price$14.64$52.67
Age33
Deductible$1,000$100
Annual Limit$2,500$5,000
Reimbursement Rate70%90%

Cat Insurance:


Example #1Example #2
Pet TypeMixed CatMixed Cat
Monthly Price$17.01$28.54
Age22
Deductible$250$100
Annual Limit$4,000$7,000
Reimbursement Rate80%90%

If you have multiple pets, Spot Pet Insurance offers a 10% discount for every additional pet for which you buy coverage.

What's Not Covered

Spot Pet Insurance does not cover any pre-existing conditions, even if they are curable. In addition, the company doesn’t cover any routine care, such as teeth cleaning or annual physicals, unless you purchase a preventative care plan as an add-on. If you choose an accident-only plan, only medical expenses directly resulting from an accident (not an illness) are covered.

Waiting Periods

Any insurance policy from Spot Pet Insurance does not take effect until 14 days after you purchase. Spot’s 30-day guarantee means that you will receive reimbursements within a month of filing your claim.

Coverage Limits

Spot Pet Insurance offers annual payout limits from $2,500 per year all the way up to unlimited coverage.

Reimbursement and Deductibles

Spot Pet Insurance offers three reimbursement models: 70%, 80%, and 90%. You can also choose a deductible of $100, $250, $500, $750, or $1,000 per year for your insurance plan.

Claims and Service

Spot Pet Insurance doesn’t require approval before you visit a vet or emergency clinic. Instead, you can simply submit your claim for reimbursement afterwards by using the Spot mobile app or Spot’s online portal. Claims can be submitted up to 270 days after treatment.

To file a claim, all you need to submit is an image of your invoice. In some cases, Spot may follow up with you or the vet to obtain your pet’s full medical records or additional details on the treatment. Spot doesn’t provide an estimate for how long claims take to pay out, but you can check the status of your claim at any time through your online account.

If you need help filing a claim, you can get in touch with Spot’s customer support team by phone or email. Support is available from 8:00 AM to 8:00 PM ET, Monday to Friday.

What You Might Like

Spot Pet Insurance offers customizable insurance plans that cover accidents, illnesses, and injuries after a short 14-day waiting period. You don’t have to get approval before taking your pet into a clinic, emergencies included. Spot will reimburse you for any covered treatment from any licensed vet or clinic in the U.S.

What Spot Pet Insurance Could Do Better

Spot Pet Insurance doesn’t cover any pre-existing conditions, and preventative care treatment costs extra.

Contact Details and Address

Phone:1-800-905-1595

Email: service@customer.spotpetins.com

Address:

303 Banyan Blvd Suite 101,

West Palm Beach, FL 33401

How Spot Pet Insurance Compares


SpotPets Best
Waiting period14 days3-14 days
Reimbursement rate70%-90%70%-90%
Annual deductible$100-$1,000$50-$1,000
Coverage limit$2,500-unlimited$5,000 or unlimited

Bottom Line

Spot Pet Insurance offers flexible pet insurance policies with customizable deductibles, coverage limits, and reimbursement rates. You can also choose to add preventative care to your plan or opt for an accident-only plan. Spot’s coverage might not work with all budgets,  but the fact that you can take your pet to any licensed vet or emergency clinic will be a plus for some pet owners.

Methodology

This review was created using information from Spot’s website and quote tool. It also drew on information from the Pets Best and ASPCA insurance websites.

Spot Pet Insurance Spot Pet Insurance Visit Site

To compare more financial products and read more guides and reviews, visit BestMoney

Spot Pet Insurance Terms & Conditions

Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms and conditions view your policy documents or visit spotpetins.com/sample-policy. Preventive Care reimbursements are based on a schedule. Accident & Illness coverage reimbursements are based on the invoice. Products, schedules, discounts, and rates may vary and are subject to change.

Insurance products are underwritten by either Independence American Insurance Company (NAIC #26581. A Delaware insurance company located at 11333 N. Scottsdale Rd, Ste. 160, Scottsdale, AZ 85254), or United States Fire Insurance Company (NAIC #21113. Morristown, NJ). Please refer to your policy forms to determine the underwriter for your policy. Insurance is produced by Spot Pet Insurance Services, LLC. (NPN # 19246385. 990 Biscayne Blvd Suite 603, Miami, FL 33132). CA License #6000188. (California residents only: PTZ Insurance Agency Ltd., d.b.a PIA Insurance Agency Ltd. CA license #0E36937).

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
See what some customers are saying about Spot Pet Insurance
Spot Pet Insurance
Excellent
Reviews 3,162
on
Excellent
78%
Great
8%
Average
4%
Poor
2%
Bad
8%
L
lily krentzman
14 hours ago
Our claims were expedited so quickly
Our claims were expedited so quickly. Making a difficult time better.
R
richard d
17 hours ago
So far so good
So far, so good. Still waiting for one claim to be finalized but impressed that SPOT provided an update so that I would know about the delay.
P
peter bennett
19 hours ago
Easy Claims
The process for filing a claim was extremely easy and the CS experience is awesome.
M
michele
a day ago
Customer service reps were very…
Customer service reps were very informative and helpful So far so good
consumer-image
barry collodi
a day ago
Mike claims are processed quickly
Mike claims are processed quickly. I get good value for the price. When I have questions, customer service is time Helpful, and professional
L
lesa gibson
a day ago
I have Spot insurance for my Shinpoo…
I have Spot insurance for my Shinpoo and it has been wonderful to pay the cost I have in my coverage. I feel good having insurance on my dog for all her needs. They send your money back fast after you submit your claim. I not had any problems at all. The best insurance you can have on your fur babies.
N
natasha foster
a day ago
Patient and helpful
Wasn’t sure exactly what I was doing to submit the claim called the assistance number and the person was very helpful. Told me exactly what to do. Got a quick response and got the assistance that I needed and they paid back the portion of the bill that I thought they would as they fully explained everything when I signed Baby Bee up. With everything she has been through I have learned the animals need insurance just as much as the people in the family!
S
shelia hyett
a day ago
I’ve never been more pleased to have…
I’ve never been more pleased to have Spot Pet insurance for my dog. The two surgeries my pup had to have was very stressful and Spot insurance took care my claims quickly. Just one less thing to worry about.
C
christopher brucker
a day ago
Filing Claims are Easy and Fast!
I've been with Spot for about a year now, and I've been very happy with it! Not only does it cover a lot of expenses for my four legged companion, but filing a claim is quick and easy! They normally get processed within a few days, and I always have the money within a week. Great customer support too. Easy to get in touch with, and always super helpful
L
leslie s
2 days ago
This is my first time using pet insurance.
Spot pet insurance is great! Easy to submit claims and fast reimbursement. I have peace of mind taking the dog to the vet and not going broke with high Vet bills.
J
jennifer azer
2 days ago
Haven't had an issue since I started
Haven't had an issue since I started. Thanks! I'm happy my cat's prescription food is covered as well. Thankful to have this insurance.
A
angelica au
2 days ago
Fast processing in claim
Fast processing in claim
G
gabrielle gebel
2 days ago
Easy and reliable
Spot Pet Insurance has made pet insurance easy and reliable. Our dog has the mystery illness that has been going around the country and we have racked up quite a few vet bills over the last month. We've submitted everything to Spot in their online portal and within a few days the claim is processed and the reimbursement is in our account. The ease in submitting claims and quick turnaround time has certainly taken a burden off of us while we care for our little one.
K
kate richetta
2 days ago
Prompt reimbursement
Prompt reimbursement, clarity in what they offer/don't cover, overall very happy.
M
michele richard
3 days ago
Submitting a claim was easy
Submitting a claim was easy. Processing was quick.
K
krista bunkowske
3 days ago
I have had great experience with Spot!…
I have had great experience with Spot insurance. We had an unexpected injury our girl tore her cruciate ligament and had to have surgery. I turned in my invoice and was paid within the week. They have been great!
S
sun chung
3 days ago
Easy to process claims
Easy to process claims, quick response.
R
richard savage
3 days ago
The claim process was very easy.
The claim submittal process was easy to do online. The review was quick snd our reimbursement was in our accounts in less than 2 days.
V
valerie marin
3 days ago
Wish they had a bigger team to do…
Wish they had a bigger team to do claims faster
V
valerie b
3 days ago
The claim for my dog Wilson's knee…
The claim for my dog Wilson's knee surgery was paid very quickly! I could even submit an estimate for the costs to see how much would be covered. Very satisfied with service.
R
ronald mejia
3 days ago
Caring staff
Very helpful staff, always pleasant on the phone. Always making sure my fur babies are doing ok.
R
ronda r.
3 days ago
Super easy to file a claim!
It was super easy to file a claim and it was approved in a timely manner!
A
av
a day ago
Easy Guidelines, Fast Reimbursement
I just got insurance for my cat two months ago and the gold preventative has already helped reimburse costs from her vaccine updates and wellness visit to check out a lump. My mom always said her one regret was to never get pet insurance for our dog and I’m already glad that I decided to get coverage! The claim was super easy to do and the direct deposit option makes it even more convenient for busy owners.
J
joseph maier
4 days ago
Fast processing of a claim- friendly…
Fast processing of a claim- friendly staff on the phone- would recommend-
E
elizabeth c.
4 days ago
The best dog insurance on the market!
Easy, amazing coverage plans, great chat/phone support, and I feel secure knowing my pup has insurance I can count on.
L
lily child
4 days ago
Such a great price for the coverage
For such a small price a month, the benefits are really amazing. After just a couple months of having Spot Pet insurance, my cat started to decline rapidly and ended up needing a splenectomy and other medical treatment. The insurance really save his life, especially since I’m a college student. Without it, it would have been very difficult to help my cat. The insurance was so incredibly helpful. And it covered all of his treatments.
L
luis chimal
4 days ago
I'm having a good experience
I'm having a good experience, the claims get paid in a matter of days, and they allow you to personalize your coverage. All good and totally recommended
D
dominique park
4 days ago
Good company
Good company. Affordable rates. Proven reimbursement track record consistent with the policy. Great experience so far.
F
frederick gatchell
4 days ago
very easy to fill out and submit claim
very easy to fill out and submit claim. fast and efficient
A
angela
4 days ago
Fast claim process and reimbursement
Fast claim process and reimbursement. Having insurance with spot definitely gives me a peace of mind!
N
nancy hungarland
4 days ago
Excellent Service
Always responsive and prompt on payments. Like that you can choose your deductible amount and amount of coverage.
T
tianna martinez
4 days ago
Everything is at your fingertips and I…
Everything is at your fingertips and I love that because of the app. So easy-to-use.
A
alvie's mom
4 days ago
Service was good
Service was good, but I expected reimbursement a little faster. The amount reimbursed for preventive care was exactly what I expected based on policy documents and original explanations, so that was great!
S
sharon
5 days ago
I couldn’t believe how quickly I got…
I couldn’t believe how quickly I got reimbursed. The process of the claim was quick and easy too! I will highly recommend it to others. Thank you
E
emf
5 days ago
I never thought i would get pet…
I never thought i would get pet insurance. im glad i did! i shopped around & read reviews. i chose Spot Insurance. ive only used it once so far. im happy with the payment turnaround & the ease of filing a claim. i made a good choice!
T
tin
5 days ago
Spot Insurance is quick and their…
Spot Insurance is quick and their website is easy to use.
M
michael elrod
5 days ago
Easy to use and easy to understand…
Easy to use and easy to understand insurance for you pet
N
nayelly garcia
5 days ago
I love spot
I love spot! Everyone is always so helpful and they always have a positive attitude!
J
james fathers
5 days ago
Easy to use
Easy to use, really helpful people who (believe it or not) actually listen!
M
mary
5 days ago
SPOT ON
Such friendly helpful customer service personnel and no hassle submission of claims....so grateful for your help
E
e veronica cortes
5 days ago
Great service
Easy to put in a claim and a fast reimbursement process
A
ashley lindsey
5 days ago
This has been an amazing experience so…
This has been an amazing experience so far. It is super easy to submit a claim and the return is really quick especially if you take advantage of setting up the direct deposit.
P
philip
5 days ago
Helpful customer service
Helpful customer service, quick claims processing, and for once dealing with insurance I didn’t feel like I was getting screwed! My pupper received critical care and is recovering fantastic and I don’t have to worry about being able to afford her care!
D
david g
5 days ago
Morkie named Chewy
The customer sevice by phone has been great. No long wait. Had to see the vet this week. We will see how long it takes to be reimbursed.
R
richard johnson
5 days ago
Everyone is very helpful and always in…
Everyone is very helpful and always in a great mood when you talk to them. If someone doesn't have the answer they get you to someone who will answer all of your questions.
L
latasha
5 days ago
Great choice
Easy process and easy claim Process.
C
carla c.
5 days ago
Peace of Mind
I am so grateful that I decided to go with SPOT. Since the beginning everything has been so easy and helpful when needed. The process is quick and easy. Definitely gives me peace of mind.
M
michele devino
5 days ago
Fast helpful no stress
Fast helpful no stress
R
richard mcdonald
5 days ago
Excellent customer Service
Excellent Customer Service was a big factor on my last call. Not sure how my claims was received twice. Thought the last two claims were submitted once. However Spot processing claims was excellent!
L
lisa ferrante
5 days ago
Amazing and easy to file a claim.fast…
Amazing and easy to file a claim.fast turn around so far.
J
jennifer a.
5 days ago
So glad I have this insurance!
The insurance is great! It is easy to submit a claim, and the claims process is pretty fast. I’m so glad I found this jnsurance and will continue using it as long as I have my pets!
J
judy h
5 days ago
Pet Health
Filing a claim with Spot Pet Insurance is easy. There response time in reimbursing me for covered expenses is what makes them exceptional. I have always been reimbursed within two business days after filing my claim. Easy, quick response! I highly recommend Spot Pet Insurance!
M
mark trexler
5 days ago
Claim filing easy and customer service was great!
Filing my claim was easy and when I called to ensure everything was correct. The gentleman was very helpful on checking our claim.
A
a.ms.
6 days ago
Good to have my cat sedated so the…
Good to have my cat sedated so the experience was not so traumatic. I think in the future most of her appointments other than well being visits will be sedated.
A
al
6 days ago
Excellent service
Easy to use online. Claims are quickly addressed. Very professional.
H
heather
6 days ago
So happy to have this insurance
So happy to have this insurance. Easy , helpful customer service timely process of claims
T
thomas watson
6 days ago
So far I've filed tree claims
So far I've filed tree claims. I've received a message saying that my partial reimbursement but no check
J
jennifer crowe
6 days ago
Tried to file a claim and they said I…
Tried to file a claim and they said I couldn’t file a claim within the two week waiting period. I have been with the company for seven months with my puppy. And because their decision was final- I now have to fight it with their insurance company Haven insurance. It has been over a month and I still have not heard a decision.
B
brenda balonis
6 days ago
Submitting claims could not be any easier!
Submitting claims could not be any easier! Quick response and notifications to keep you in the loop on the status of your claim.
C
cheryl k
6 days ago
You are "Spot" on with my claims
Spot Pet Insurance has been "spot" on for me. There isn't anything so far that I disprove of. You handle my claims in a timely manner & keep me updated on the member site. I chose for my small dog accident, wellness, illness & am very pleased with them thus far.
C
camille
6 days ago
Seamless
I've had this policy for my dog for 3 years and I've never once had an issue. The process is very seamless and quick.
M
molly crowley
7 days ago
Fast reimbursement turnaround.
Fast reimbursement turnaround.
J
julie beal
7 days ago
Fabulous insurance.
Spot insurance has been fantastic. The customer service is wonderful and they have paid my claims with no question and in a timely manner. I would suggest anyone looking for coverage to sign up with SPOT!!
E
edwin james
7 days ago
The website is helpful and the company…
The website is helpful and the company handles claim expediently.
C
catherine p
7 days ago
SPOT Pet insurance value
We had another Pet insuance company for 12.5 years. We made only a few small claims. This last year, the plan went up exponentially. so we switched to SPOT for a better coverage at a better price. Unfortunately a few months later, our dog became very ill with cancer and was euthanized. SPOT was very good at paying their portion at the rate per policy. It did take a little longer than expected, but they did pay as soon as they had all records from the vet.
M
maria gonzalez
7 days ago
I like that they work fast n claims…
I like that they work fast n claims submitted.
E
elizabeth prince
7 days ago
Quick turnaround on funding decision
Quick turnaround on funding decision, thank you!
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molly moyer
7 days ago
Quick and easy way to submit claims
Quick and easy way to submit claims. I have had no problems obtaining my reimbursements. Highly recommended over Nationwide pet insurance which I have had previously and always had to argue to get my claims accepted.
T
tony briganti
7 days ago
Such an easy and simple way to make a…
Such an easy and simple way to make a claim! I was very
C
cie
7 days ago
Great company
I like this pet insurance company. Claims are easy to do and are done quickly.
J
juno & jax
7 days ago
Your policy may be bought or sold
It seems fine but my policy which was originally with Prudent pet insurance was sold to Spot pet insurance. I picked Prudent for a reason and should have a say whether I’m ok or not for my policy to be sold.
J
jennifer young
7 days ago
I suggest Spot to all of my friends and…
I suggest Spot to all of my friends and family! With their easy to understand claim process and friendly customer service, taking care of my pets is so much easier. Thanks Spot!
B
bob franklin
7 days ago
Very responsive
Very responsive to inquiries and processing claims as well.
E
emily
7 days ago
Easy claim submission
Easy claim submission. Very quick turnaround. Was able to clearly anticipate what would be covered based on policy. Smooth process was appreciated during emotionally upsetting time with pet.
V
vietmy tran
7 days ago
Easy to use and convenient I had no…
Easy to use and convenient I had no trouble getting reimbursed just have to upload the file or take a picture of the invoice and you are solid.
C
clover’s mom
7 days ago
Recently signed up my new puppy - Clover
Recently signed up my new puppy. I’m very happy with how fast the claims process is! I figured with a new puppy I’d be spending money on veterinary costs anyway. This just gives me peace of mind that some of the puppy costs are paid over time and not all at once. Would definitely recommend Spot!
F
frank
7 days ago
LONG TIME HAPPY CUSTOMER
I've been a long time customer and have had to file a few claims over the years. It's always fast and simple and processed quickly. This most recent time was the fastet a claim has been processed and reimbursement received. I'm happy with the service and as mentioned it has proven worthwhile to me several times in the past 😀🐱
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k g
8 days ago
Not as good as Trupanion
Submitted a claim for my cat, who was treated for fever, vomiting, & dehydration. They’re requesting medical records going back 2 YEARS. Anything to deny a claim I guess! My other cat came from a breeder with Trupanion, my experience with them has been much better. No requesting multiple years worth of medical records when I submitted a claim, no BS.
L
lisa collias
8 days ago
BEST experience
BEST experience Exceeded expectations Bought if for my young puppy. Never thought I would use it. About 9months she injured her shoulder. SPOT had been excellent. Start forward on what they cover and reimbursement was received quickly.
C
corey steele
8 days ago
I had to take my little girl to the vet…
I had to take my little girl to the vet because she would not eat. She had a blockage and required Surgery which was about $5000. The policy reimbursed a major portion of my out of pocket expense.
R
regina g.
8 days ago
I wouldn’t go anywhere else for pet insurance!
Excellent service, caring people, quick claim reimbursements!
C
chloe shumate
8 days ago
Very good Pet Insurance and fast…
Very good Pet Insurance and fast response time.
L
laura j connell
8 days ago
So far, so GOOD
I have only been with SPOT for a very short while but so far I am very pleased. The signup process was easy and the premium was very satisfactory. I have already submitted several claims but since I haven't reached my deductible yet, I can't comment on the reimbursement process.
J
jo dawson
8 days ago
Easy to file claims and reasonable…
Easy to file claims and reasonable response time. Reimbursement isn’t great especially with monthly rates to keep coverage.
L
leanne brunelle
8 days ago
Ease of use of app
Ease of use of app, clear explanation of services, quick.payment!
C
christine shaarda
8 days ago
Easy to file claims
Easy to file claims. I submitted our first 2 claims and within 7 days they were approved for reimbursement.
R
robert williams
8 days ago
We have 2 dogs with spot insurance and…
We have 2 dogs with spot insurance and are very happy how they take good care of us and very easy to submit claims
R
rebecca thomas
8 days ago
I sent in my bills for a spot well over…
I sent in my bills for a spot well over six weeks ago and still have not gotten a deposit in my Bank of America account for the $186. It’s already time for my Pets next check up. This little guy is a new pet a baby and I need to keep consistent in his care. Please, check on this and advise me what to do. Thank you.
A
adrienna burton
8 days ago
The process of reimbursement is too…
The process of reimbursement is too long versus what they tell you once your claim is submitted .
M
marigold banes
9 days ago
Responsive and easy
Claim process is painless and easy. Submitted claims are quickly processed and closed.
N
nancy pat lawler
9 days ago
It was very easy to use.
It was very easy to use.
I
isaiah larson
9 days ago
Spot Easy to Use, Solid Web Interface
Online portal is easy to use, coverage is straight forward.
S
susan fletcher
10 days ago
Great help with a claim. It was paid and sent to me in a few days, with was greatly appreciated.
Great help with a claim. It was paid in
S
sophia bishop
10 days ago
Emergency surgery for kitty
My cat had an intestinal obstruction that required many tests and an emergency surgery. Filing the claim online was extremely easy (took literally five minutes) and I had the reimbursement money in my account in less than a week. We are so glad we had this insurance when this happened.
T
trudi
10 days ago
It was quick, easy and affordable.
It was easy to sign up, add my pup, and I was even able top take her top her her shots right away. I was reimbursed within 2-3 business days since I signed up for direct deposit. Happy I joined with Nala!♥️
D
donald spinelli
10 days ago
Knowledge patients and very helpful
Knowledge patients and very helpful
A
annika benoy
10 days ago
Fast
Fast, easy, does what was advertised!
B
brian g
10 days ago
Can be a literal life saver.
I got a policy for my kitten when she was first adopted, never imagining we would need it. Just before she turned 2, she required extensive medical care, and the policy was a life-saver. The claim was paid quickly, without hassle. And now she’s back to her normal self. Thanks to Spot, we didn’t have to make difficult decisions, and also have significantly improved the quality of life for our kitten.
M
michael scimeca
10 days ago
Plans are explained well and there are…
Plans are explained well and there are no Surprises. Claims process is easy and efficient. Great Option
A
ariane jl
11 days ago
The best pet insurance to date
I have tried many different pet insurance options over the last few years, spot has been the simplest and most reliable. Easy to upload claims and the are processed in a timely manner. I have even used the tele vet service which was very useful.