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Healthy Paws Review 2023

Reviews 2,124

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HealthyPaws

Excellent

Reviews 2,124

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Michael Graw

Feb. 08, 2023

2 min read

HealthyPaws Summary

Healthy Paws offers a pet insurance policy for dogs and cats. The company’s plan covers up to 90% of medical expenses and most claims are reimbursed within 2 days. The plan doesn’t have any per-incident or annual caps on reimbursement and you can visit any veterinarian. Your pet can be enrolled in coverage at any age, although Healthy Paws does not cover pre-existing conditions or preventative care.

Pros

No per-incident or annual reimbursement caps
Most claims are paid within 2 days
Visit any veterinarian

Cons

Limited plan customization options
Does not cover preventative care
Requires a 15-day waiting period

HealthyPaws at a glance

8.0

Editorial score

Online experience

Great site with learning resources

8.0

Customizable rates and services

Customizable plans and rates, upper age limit

8.0

Claims payout waiting period

Days

8.0

Customer support

Evening and weekend communication available through multiple channels

8.0

Bundles

Multiple bundles available

8.0

HealthyPaws Visit Site

What Does it Cover

The Healthy Paws pet insurance plan covers a wide range of conditions, including:

Illnesses
Accidents
Chronic conditions
Cancer treatment
Emergency care
Specialty care
Alternative treatments
Surgery
Prescription medications
Diagnostics (X-rays, blood tests, ultrasounds)

Insurance Plans & Pricing

Healthy Paws only offers a single plan option for dogs and cats. This plan does not have annual or per-incident reimbursement limits, and you have the option to customize both your deductible and reimbursement rate.

For a male 2-year old, medium-sized dog, a 90% reimbursement rate and $100 deductible costs $84.50 per month. For the same pet with a 70% reimbursement rate and $500 deductible, coverage costs $39.64 per month.

For a 5-year old domestic short-hair female cat, a 80% reimbursement rate and $250 deductible costs $25.47 per month. For a 70% reimbursement rate and $500 deductible, coverage costs $19.31 per month. These rates are based on April 2021 premiums in Pacoima, CA.¹

What is Not Covered

The Healthy Paws plan does not cover pre-existing conditions, whether they were fully diagnosed or just visible prior to enrolling your pet. It also does not cover preventative treatment, spaying or neutering, or routine dental care. The Healthy Paws plan also does not reimburse for examination fees or referral fees.

Waiting Periods

Healthy Paws requires a 15-day waiting period² before your plan coverage takes effect.

Coverage Limits

There are no per-incident, monthly, or annual coverage limits with the Healthy Paws plan.

Reimbursement and deductibles:

You can customize your Healthy Paws insurance plan to select a 70%, 80%, or 90% reimbursement rate. You can also choose a $100, $250, or $500 annual deductible.

Pet Type	Short-hair cat	Medium mixed-breed dog	Labrador Mix
Age	5	2	4
Reimbursement Level	80%	90%	80%
Deductible	$250	$500	$250
Price per month	$12.45	$33.47	$39.23

Claims and Service

You can submit a claim to Healthy Paws through your online account, through the Healthy Paws mobile app, or by email. Your claim must include the invoice from your veterinarian and your pet’s entire medical history if Healthy Paws does not already have this information on file. Most claims are processed within 2 days and reimbursements can be sent by direct deposit or check.

If you have a question about your claim, you can reach Healthy Paws’ customer service team by phone, email, or live chat. Support is available from 7 AM to 5 PM (PST) Monday to Friday and 8 AM to 5 PM Saturday.

What You Might Like

The Healthy Paws plan doesn’t impose per-incident or annual reimbursement limits. So, you’re covered even if your pet has multiple accidents or illnesses in a single year. Another nice thing about Healthy Paws is that you can visit any vet without prior authorization.

What Healthy Paws Could do Better

The Healthy Paws plan doesn’t cover examination fees or preventative care. These costs can add up over time, especially in your pet’s younger years.

Contact Details and Address

Healthy Paws Pet Insurance, P.O. Box 50034, Bellevue, WA 98015

Phone: (855) 898-8991

Bottom Line

Healthy Paws offers a customizable pet insurance policy for cats and dogs. The plan offers unlimited coverage for accidents and illness, with a reimbursement rate from 70% to 90% after your deductible. The Healthy Paws plan covers a wide range of care and allows you to use any vet, but does not cover preventative care, examination fees, or pre-existing conditions. You can submit claims to Healthy Paws online or via a mobile app and expect approval within 2 days in most cases.

Methodology

This review was based on information from the Healthy Paws website and online rate quote tool.

¹Premiums vary based on type of pet (dog or cat), age, breed and location. Rates must be approved by each state’s insurance regulators.

²Waiting periods do not apply to the states of Maryland and New Hampshire. Additionally, Maryland does not have age limits for hip dysplasia.

Written by

Michael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Trustpilot reviews

See what some customers are saying about HealthyPaws

Excellent

•

Reviews 2,124

Excellent

85%

Great

Poor

Bad

12%

babak r

16 hours ago

Best pet insurance service out there

I’m also grateful for the unwavering support that Helathypaws have given me and my cat Luna throughout the years. I honestly didn’t think much of pet insurance companies and even considered not having one as I thought it would be a waste of money because insurance companies never pay out anyway, so why pay them a monthly subscription? I’m so happy that I was wrong and I can confidently say that Healthypaws has exceeded all my expectations. Their smooth, very streamlined, straightforward process and web portal for claim submissions etc. is the best I’ve ever seen. Seriously: many of the human health insurance companies could learn a thing or two from them. I’m recommending Healthypaws to all my friends who are pet owners (been doing so for a few years now).

mandy

18 hours ago

I should have left this company four…

I should have left this company four years ago when I had my first and only claim. The claim process was an absolute nightmare and took several weeks to get figured out. Over the last several years they have raised my rates from originally around $20 to nearly $50 a month. So when I recently switched to a new company, I did not notice that there was a two week waiting Period. So I went back to Healthy Paws on the day that I had asked them to cancel it to ask if I can keep it until my new one went into effect. They knew the 2 week wait period and should have reminded me of that instead of basically SEE YA and there is nothing we can do. So… They did absolutely nothing for me. They could care less if my dog had coverage or not for the next couple of weeks. The responses from whoever was sending emails to me, was a complete jerk. I finally had to tell them to stop emailing me back I would not recommend this company to anyone and I’m not really sure why they rank so high. Healthy paws… I’m so disappointed in your lack of caring and customer service.

seth

3 days ago

Fair policies and quick service.

8 days ago

Peace of Mind

It is a relief knowing that our pet is covered by a Healthy Paws policy and we can get her any medical treatment that she needs without delay. Knowing that Healthy Paws reviews and pays claims properly and in a timely manner also helps during stressful times when taking care of our pet is our focus. We recommend Health Paws to all pet parents.

nina rapeephan

9 days ago

Best Pet insurance

Best Pet insurance. My Finley , Cavaliers Kingcharles Spaniel , was 11 Years old. He passed away in September 2023. Healthy Paws took care of Finley so well. Finley had 3 legs surgery. He had mitral valves disease which is common in Cavalier . His medication was about $100 or more over 4 years, echocardiogram twice a year for 4-5 years. At the end of Finley life - last 4 months we went to ER 3-4 times until we knew all the staff and doctors there so well. Finley started to see the cardiologist at VCA as well. 2 or 3 times Finley needed to stay in oxygen room and spent 2-3 nights in ER . The bill was $6,000 - $7,000 each time but I always get reimbursement from healthy Paws with no problem. Medication started to be more expensive but Healthy Paws always reimburse the money and gave my baby the best medical treatment that we could give to him. At the end Finley passed away not from heart failure but from his body shut down. He could not eat. Healthy Paws always there for me. I also got a beautiful card when I lost my Finley. Healthy Paws also refund Finley’s last month premium for us. Thank you so much for being with my Finley & us . You are almost like a family to us as well.

corey

9 days ago

Highly Reccomend!

I've been using Healthy Paws for three years and I've recommended them to everyone I know looking for pet insurance. The rates are reasonable, my claims process very quickly, and it's allowed me to get care for my dog that I otherwise simply wouldn't have been able to afford. As someone with a pet with chronic digestive issues, it's made caring for him much less stressful.

dhart

8 days ago

Been with them 10 years

Been with them 10 years. 1 dog for 10, 2nd for 7. Paid out lots of $$ over $16,000. Reimbursement- $656.52 after deductibles. They used to have late payment option by a few days. Removed it without notifying anyone. Noticed this was after they lost a BIG class action lawsuit. Have a medical emergency in my family and requested a 3 day late payment. 3 days. Denied. Customer service non existent. Had asked about this before and they kept saying I wasn’t a customer and couldn’t find my account but they could keep getting direct payments. There’s other companies out there now with more services. Recommend new people search for better options. We pay more $$$ per month for pet insurance than ours. Get less consideration for loyal customer. 3 days delay. 3. Seriously. It’s not like they’re not going to get their money. Update: regarding their reply. They missed the point of my complaint. 1. I paid out a large amount over the years and used them very little because I kept our dogs healthy. I did not complain about the reimbursement it was in comparison to what I paid in. 2. They never notified customers of a change in policy. 3. A 3 day grace period for a long time customer is hardly an imposition or impossibility. To others: there’s many new companies that offer wellness services etc now. Check them out. I recommended HPI prior. They want loyalty but don’t extend it. You can also set aside the same amount you’d pay an insurance company every month - and if you keep your pets healthy - you’d have plenty to take care of them as they age. When a company loses a large lawsuit regarding practices, the company doesn’t pay. The customers do. Choose your company wisely. My two cents.

francie z.

10 days ago

BOAS Surgery for 1 yo Frenchie

Our 1yo French Bulldog required a major airway surgery due to his BOAS (Brachycephalic Obstructive Airway Syndrome). This operation entails a Soft Palate Resection, widening of his nares, a tonsillectomy and removal of his saccules and we also decided to neuter him at the same time so that he can avoid another round of anesthesia. The operation was very stressful for us as a family - mainly because we were worried about the outcome and the recovery of such a major surgery but also due to the cost of the operation itself. Because the operation is so invasive, he required an overnight stay for monitoring along with medication to follow during his recovery. The estimate of the surgery was between $6700 to $7600. Due to the tremendous impact that this surgery would have on his quality of life, we decided to move forward with the surgery and we are happy to report that he is healing very well and is a totally different dog who can actually breathe now! (It ended up costing just under $7100) The plus was that Healthy Paws was there to help us with the cost of the surgery and we were reimbursed the promised 70% of our coverage! We are over the moon with the result of his surgery as well as Healthy Paw's insurance coverage. What a relief all the way around! We recommend HealthyPaws to all of our friends with pets!

diana robbins

10 days ago

Submitting a claim is incredibly easy

They make submitting a claim incredibly easy, with a clear explanation of anything not covered. Website and app are easy to navigate. They cover much more than any other insurance I have seen. Premiums are fair, and while they do increase over time, they are reasonable.

lura

11 days ago

Healthy Paws insurance covered so much for my dog!

I have had Healthy Paws insurance for one of my dogs since he was a puppy and he is now 7 years old. I have been very pleased with the coverage and service I receive from Healthy Paws. I am reimbursed for eligible services days after submission to Healthy Paws. Over this past year my dog has been treated for an unknown shoulder injury that just seems to defy the many approaches to rid him of his pain. Healthy Paws has covered all the treatments submitted and continues to do so as we get closer to a diagnosis that will hopefully result in resolving his pain, muscle atrophy and limping. I recently switched my other dog over to Healthy Paws Pet Insurance because of the great coverage and customer service I receive from Healthy Paws!

diane oliveira

12 days ago

Focus on Care Instead of Cost

We decided to use Healthy Paws because, with two big young Labradors, we figured something was bound to go wrong with an injury or eating something they weren't supposed to. We used it regularly when one was put on medication for environmental allergies. Never did we imagine that our 3-year-old Lab would fall victim to the mysterious pneumonia that has been widely publicized. We were heartbroken when, after five days at the emergency vet on oxygen, numerous medications, and the illness worsening, we had to let her go. When we submitted a substantial bill, we were not questioned about the charges for the care given, and they offered their condolences. Healthy Paws canceled the policy for our dog that passed without being asked while keeping everything in place for our other dog. The unused portion of the monthly payment was refunded. Losing such a young dog is tragic, but knowing we had Healthy Paws insurance allowed us to focus on care instead of cost. Healthy Paws' response couldn't have been more supportive. We highly recommend this company. D and M

l. giusti

12 days ago

Healthy Paws is the best!!!

When our mixed breed rescue was suddenly diagnosed with diabetes we were shocked. We had always heard mixed breeds were super healthy and we never expected something like this to happen. Thankfully we had Healthy Paws as our insurer and they made the entire process of filing a claim and getting reimbursed very easy and stress free. It allowed us to focus on our dog and his treatment without wondering how we were going to pay for this. Whenever I call them with a question they are so nice and patient. I wish my own insurance company was this compassionate. And when they emailed us to check up on him we were so touched. There are real humans behind this company who care very much about your pet and their health. I can't say enough about this company. Thank you Healthy Paws.

teresa

14 days ago

Great company

One of my dogs tore her left acl, then 3 months later, she tore her right. Healthy Paws reimbursed us 80% of the cost for each. They also have reimbursed us for medications that are used for her pain. Having them has given us piece of mind. They even checked in with us to see how she was doing.

brett

14 days ago

Best Pet Insurance Available!

We've had Healthy Paws pet insurance for our dachshund since we got him four years ago and have always had a positive experience with claims being processed easily and quickly. He recently needed emergency spinal surgery and hospitalization for three days. Even though this claim was extremely high and included three pages of charges, everything was processed quickly, helping us avoid any financial difficulties in caring for our little man. On top of that, they reached out to us to see how he was doing. It was a very pleasant surprise to see an insurance company care so much. We've recommended Healthy Paws to all our friends with pets.

enedir souza

14 days ago

My dog is very healthy

My dog is very healthy, i almost never use the insurance ever year increases 50%. I have been paying $ 225 a month now it’s increases from 225 to 476.39 a month there no justification that is stilling on the most time that I need because my dog is 14 years older. Runway don’t lose your money.

jennifer hossler

16 days ago

Happy Healthy Paws Customer - 6 Years & Counting

I have been a very happy Healthy Paws customer since 2018, about 6 months after I got my Boxer puppy, who is now almost 6 years old. I did a lot of research before getting a dog on the pros and cons of pet insurance and everyone had strong opinions on the matter. Some felt it was a scam and you should just "budget for vet bills" when getting a dog. This would be ideal for all of us, but sometimes unexpected things happen, no matter how much you plan and budget. Others simply don't have the resources to pay for thousands of dollars in vet bills. Some felt pet insurance was a great idea as it provided critical support for their pet's health needs. I initially decided to wait, and after 6 months of "puppy things" that brought me to the vet on several occasions, I decided to purchase pet insurance. I did a lot of digging and came across Healthy Paws. I was drawn to them for a few reasons: they had great reviews on their customer service and there were various choices for pet owners, including annual deductible amounts and reimbursement rates (70-90%). Up until very recently, my dog has been fairly healthy with a few minor things/medications, etc. I have never had any issues being reimbursed at the 80% rate I selected. The claims process is SO simple and I generally receive funds in my account within 48-72 hours of filing. Most recently, my dog has had several vet visits and procedures to rule out bladder cancer. It was terrifying, however, knowing I had Healthy Paws made it SO much easier to handle. I was able to get all the testing and procedures needed to get an official diagnosis that was NOT CANCER (!!!) And I received reimbursement for all of it. Getting pet insurance with Healthy Paws was one of the best decisions I have made in my dog mom life and I am so grateful to the Healthy Paws family for all they have done.

vivien gay

2 days ago

Healthy Paws is amazing

Healthy Paws is amazing - I can’t say enough good things. My young pup is going through cancer treatment and Healthy Paws have been by my side through the surgeries, CT scans and radiation. They have allowed me to have the confidence in making the very best decisions for my pup. The reimbursement is very quick and I am very, very grateful for their service and efficiency. Thank you.

us vet 🇺🇸

17 days ago

Healthy Paws helped us a lot !

We have used Healthy Paws pet insurance since 2017. Our cat got the best care we could give and Heathy Paws was a huge part of his quality of life. We had major surgeries covered. We have long term medications covered. Healthy Paws was also fast to complete and cover claims. Rocky was part of our family for almost 15 years and we thank Healthy Paws for helping our family. Truly a worthwhile investment for times of need. 🐾 DL and K

toby kassoy

17 days ago

I am so impressed with the speed and…

I am so impressed with the speed and efficiency of Healthy Paws. My 1.5 year old shepherd was attacked by another dog and was rushed to an emergency vet. She was in ICU for 3 days so you can imagine the vet bill! Having such a young dog, I never expected having such medical emergencies at this stage of her life. But Healthy Paws couldn't have been easier to deal with. Easy claims submissions. No weird exclusions or reasons not to reimburse. I was able to focus on my girl's recovery and comfort. Thank you Healthy Paws!

c.s.

22 days ago

Excellent Experience

It's my belief that the people who tend to write reviews are the ones who are upset, who have an axe to grind (how often do you write a review because you're so darn satisfied!!). So I want to share my experience with Healthy Paws pet insurance. I've had Healthy Paws for my golden retriever since 2019. We purchased the policy when she was 1 year old, so prior to any pre-existing conditions. She had an unexpected dental issue with what was basically the dog version of ingrown "wisdom" teeth in 2020. While the policy does normally cover most dental issues, we were pleasantly surprised when we submitted a claim for her issue for ~$3500 and it was reimbursed, with an explanation why - in this case - although it was dental it was covered under the policy (we did not expect that). Fast forward to 2023. We live in the SF Bay area, so an expensive place to live - including vet care. Accordingly our policy goes up a decent amount every year (we are at ~110/month right now). In October, our dog develop dilated cardiomyopathy. We're probably $5000-6000 in vet bills in the last 60 days and Healthy Paws has reimbursed us for every bill we've submitted. Not only that, the submission process is incredibly easy and they typically direct deposit the funds into my bank account within 48 hours. I sincerely wish we were the customers who paid for nothing more than peace of mind, because our dog never got sick. Unfortunately, we're the customers who get to be thankful we purchased and maintained pet insurance for our pup who ended up with a chronic and expensive health condition. Our experience with Healthy Paws has been nothing short of wonderful and has made this very difficult time a little easier.

charlene

23 days ago

Makes critical decisions about your pet easier.

We have been members of Healthy Paws for years now. Unfortunately Sophie has needed surgeries we did not anticipate when we bought her. We are both senior citizens and would have done whatever was necessary to get her the best care. Good medical care for your fur family member is expensive. Healthy Paws has always come thru for us and enabled us to provide Sophie with the care she needed and making the financial decisions easier. Within a week we received the direct deposit from them. We highly recommend everyone insure their pet(s) with this wonderful company with exceptional customer service.

irina vlad

23 days ago

Amazing company

About 13 years ago I had a horrible experience with a different pet insurance company. I was hesitant to get another dog and try another insurance company. Healthy paws has been amazing. Remit payment fast, reach out to ask how my dog is doing, excellent coverage plans. I’ve been able to get both dogs top tier care with this company, every step of the way. I am so grateful for them and recommend them to everyone! Additionally, in the last 6.5 years, their price increases have not been insane and for that I’m very grateful.

carla berti

a month ago

My 9-year journey experience with Healthy Paws

I just wanted to take a moment and share my incredible 9 year journey with Healthy Paws Pet Insurance, which has proven to be an absolute game-changer for my dynamic duo, Francis and Ozzy. The impact Healthy Paws has had on our furry family life is nothing short of exceptional. In the maze of pet insurance options available, it's only during moments of great need that you truly know if you've made a good choice. Throughout the years, Healthy Paws has consistently proven to be the best gift I could've given to my beloved cats. When Francis faced a life-threatening emergency requiring surgery, I didn’t hesitate to authorize the procedure because I was confident that Healthy Paws had my back on the financial front. Beyond covering the bills, their personal outreach to check on Francis post-surgery showcased a level of care that goes beyond mere insurance. Even now, as Francis undergoes cancer treatment, Healthy Paws continues to stand by us, providing invaluable support. As if having one "problem" child in the family wasn't challenging enough, our other sweet kitty, Ozzy, is currently navigating a health rollercoaster, and once again, Healthy Paws has proven to be our steadfast ally. Their consistent support and genuine concern make me feel like they are as dedicated to Ozzy's well-being as we are. Without the financial support from their pet insurance, providing the necessary care for my fur-babies would be an overwhelming challenge. But having Heathy Paws on our side, it's like having a financial fairy godparent who appears precisely when you need it the most, offering a profound sense of relief.

emma d.

a month ago

Excellent Pet Insurance Company

I'm so grateful that I found Healthy Paws Pet Insurance for my cat, my senior cat had to stay in urgent care for a few days and then had the surgery to treat her thyroid problem. Healthy paws pet insurance is so friendly and efficient to work with, they have an excellent customer service team who truly takes care of their customers, their claim process is so simple and they really work fast to get the reimbursement to customers. I would highly recommend Healthy Paws Insurance to anyone who's looking for the best insurance company for their fur babies.

jolie

a month ago

Thank goodness I have Healthy Paws

Thank goodness I have Healthy Paws! I have a senior lab (now) and he's dealing with arthritis. Healthy Paws enables me to do everything I can for him, which if I didn't have pet insurance, I would never be able to afford.

karen senteno

a month ago

Excellent service!

Unfortunately, both our dogs have had to use extensive & expensive specialty veterinarian services. Thankfully, we had purchased Healthy Paws insurance as soon as we brought them home when they were pups. The claim processing has been easy, fast and efficient. Their policies and coverage are very clear and re-explained with every claim. There have been no surprises. We have been very happy with Healthy Paws and highly recommend them!

megan t.

a month ago

Healthy Paws insurance is great

I really like Healthy Paws insurance. It is very easy to submit a claim and they are quick to respond and reimburse. Communication has been very good when I’ve had questions. I really like that there are no per year or per incident caps!

bruce ertwine

a month ago

Our experience with Heathy Paws was…great

Our experience with Heathy Paws was excellent. We had to take our puppy to an emergency vet and knowing that we had insurance helped with choosing her care. I filed a claim on Tuesday and had the reimbursement on Thursday. They were fantastic and I would recommend them as they were helpful and efficient.

tim christol

a month ago

Healthy Paws is there when you and your pet need them.

Healthy Paws has improved their website over the past few years to make it more customer friendly and easy to use. Claims are accepted quickly, and a rapid response is always in order. EOB's and payments are issued quickly and explained in a simple fashion. Appeals are likewise handled in a direct but well explained fashion.

laura bedford

a month ago

A beneficial choice

For the first time since 1973, when I first started owning dogs, I decided to purchase pet health insurance for both of my dogs. Fortunately, I made that decision when they were just pups, locking in a reasonable rate. Having had many dogs in the past who have had complicated medical issues, such as cancer and bloat, I thought it a wise decision. I was right. One of my present dog developed a chronic autoimmune issue, with associated symptoms and medical issues. Healthy Paws initially asked for lots of documentation, which I understood and provided, but once we got the process started, they have been fast and accurate in their reimbursements for medication, diagnostic tests, and treatments. They recently even wrote to ask about my dog's health and how he was doing, They seemed truly interested in my input. I am so relieved I was able to purchase insurance, as I do not know if I could have afforded George's treatment easily. I highly recommend!

angelo

a month ago

Easy claims for diagnostic tests and treatments

It was such a relief having Healthy Paws Insurance when over the span of three weeks our cat needed multiple emergency vet visits with diagnostics tests and treatments for stomach issues and newly developed seizures. Being able to say yes to the recommended tests, treatments, and knowing we're doing everything possible for her was a silver lining on the stressful time. We're so glad we made the decision to get insurance when we adopted her a few years ago and would recommend doing so to any pet owner. And now having gone through the process with Healthy Paws we'd never choose anything else.

stephen o

a month ago

Easy, fast, compassionate animal lovers

We've had Healthy Paws coverage for our dog for years, and they've been outstanding at providing quick, easy reimbursements for medical issues. This year our dog got very sick with an aggressive form of cancer, and we wouldn't have been able to afford the necessary medical treatments without insurance. I've been very impressed at how simple it is to submit a claim and how fast they have provided reimbursement, sometimes even within 24 hours of the medical procedure. I also appreciate that I got a very human message from a HP employee asking how our dog was doing after noticing a series of serious-sounding treatments. I recommend them fully.

grace m.

a month ago

Easy to submit claim and very fast turn around

We recently had a very scary emergency with our pup and had to go to the ER in the middle of the night. Thankfully, he is okay! The cost of his emergency visit was very high because they had to do blood work and take X-rays to figure out what was wrong. We immediately submitted the claim and received our reimbursement check within a few days. It was such a relief. Someone also emailed us to see how our pup was doing, which was so nice!

norma nelson

a month ago

A Savior for My Injured Dog!

I want to express my deep appreciation for Healthy Paws, who came to my rescue when my dog was hit by a car. Healthy Paws was absolutely exceptional. Their compassionate customer service team provided invaluable support during a very distressing time. They processed my claim quickly, ensuring immediate medical care for my dog. Healthy Paws covered most of the medical bills through their "direct pay" service. This meant I was not paying all of it out of pocket and they paid the hospital directly. I highly recommend Healthy Paws to any pet owner. Their care, support, and financial assistance was outstanding and made all the difference in my dog's time of need. Thank you, Healthy Paws, for being a true savior for my beloved dog. Your dedication to pet well-being is remarkable, and we are forever grateful!

celines

22 days ago

1st claim in 4 years

Updated: After posting my review, a supervisor in the team connected with me, reviewed my case and approved the appeal. Payment was deposited into my account. I’ve revised my rating to 3 stars because they rectified the situation yet it required so many follow ups and posting of a negative review to get heard -I believe training is needed for their claims review/appeals team so customers don’t feel ignored the way I was. I do want to say the supervisor looking into my claim was extremely helpful and effective in solving my issue so do appreciate it. Original post: I've been a policy holder with Healthy Paws since 2019 and this was my first time submitting a claim. My experience with the Claims Review and Appeals Review team has been sub par and am contemplating legal action. The Claims team denied my initial claim because it did not meet policy, which was not accurate. I submitted an appeal and after waiting for close to a month the reviewer came back with information pertaining to another case (they were informing there was no evidence of a prostate issue - my cats are both females). I let them know I was requesting reimbursement for a tooth resorption situation, which they then mentioned was not reflected in the medical documents. I emailed them again the specific part where it highlighted it and that I'd like to talk about a supervisor about the handling of my case. Today I received an email saying my case was closed without any explanations. It's so frustrating that after 4 years of paying my insurance I submit one claim and they pay no attention to it and reject without the appropriate reviews. A very poor experience am hoping no one has to go through.

emmy h

a month ago

5 Stars for Healthy Paws Pet Insurance!

I bought pet insurance last year when I rescued my dog. My cousin highly recommended Healthy Paws. I could not be happier with Healthy Paws! My dog was unexpectedly sick, requiring a lot of tests, and then I had to take her in for an emergency vet appointment when she ate chocolate from my purse. I didn't have to worry about the cost because of my pet insurance. The whole process is seamless - I upload my vet bills through the Healthy Paws app or website and they promptly issue the reimbursement.

javier rey

a month ago

Great Pet Insurance!

I've had Healthy Paws for 6 years now for my German Shepherd. Unfortunately she was born with Addisons which requires expensive monthly visits to the vet. She's also had many costly health issues over the years. Healthy Paws has always made it easy and fast to file claims and get reimbursed. I don't know what we would have done without their help!

olga sanchez

a month ago

Healthy Paws is worth every penny!

I have had Healthy Paws for about 8 years. I have always been happy with how quickly they process claims and reimburse you for the expenses you've incurred. Last week our dachshund developed severe IVDD and had to have emergency back surgery to remove a ruptured disc. His surgery costs us $16,151.12! We were shocked by how expensive his surgery was going to cost us. We submitted our bills to Healthy Paws the day he was released from the hospital. Within 4 days we had our reimbursement - $12,442.09! We were so relieved his policy covered close to 80% of what we spent. I have always recommended Healthy Paws to people who ask me if I have insurance, but now I am singing their praises from the rooftops!

camille

a month ago

Healthy Paws Pet Insurance is Awesome!

My cat recently went through some health issues that required him to stay multiple days in the ER. He needed many tests done to determine what was wrong as well as around the clock care that required an IV and catheter. Needless to say, the treatment was very expensive. Healthy Paws was incredible. They have an easy system of submitting a claim, and reimbursed us so quickly and efficiently. They always show great kindness and check in on Ollie. The most important thing to know about Healthy Paws is that they pay out for the claims you submit with no hassle. Having a sick pet is one of the worst things a person can go through. Knowing that you have an awesome pet insurance like Healthy Paws gives you the peace of mind that while you worry about your pet's health, you don't have to stress about money if they get sick. I tell all my friends and family to get Healthy Paws insurance for their pets. It is worth every penny.

kaitlyn rose

a month ago

This Is The Pet Insurance You Want!

You would be a fool to sign up for any other pet insurance outside of Healthy Paws. I wish human insurance treated people the way this pet insurance does. Not only to the cover more than you expect, their customer service is beyond friendly and understanding. My cat went for cataract surgery, out of the $5,100 it would have cost me, Healthy Paws made it so I only paid $1,100. The refund was so fast and they followed up afterwards to check and see how he was recovering. They even offered to see if I could have qualified for them to pay it up front so it wouldn't have come out of my pocket. Even his pre-op appointment, I was calculating that I would have had maybe $200 come back to me out of the $1,095; they sent me $677 back. I was blown away. Without a doubt, Healthy Paws has saved and greatly improved the quality of life of my little baby. I couldn't be happier or more impressed with how wonderful they really are. 100/10 recommend. There truly is no competition.

karel

a month ago

Surgery Claim

I have been with Healthy Paws for 4 odd years. My dog recently needed surgery and Healthy Paws paid it, no questions asked. It's times like these which normally test the 'professional relationship' - Healthy Paws made it painless - Which was really appreciated!

capri

a month ago

Appeals nightmare corrected

Update: less than 24 hrs after I posted the review both claims resolved. Thankful for them making it right in the end and apologizing but still disappointed that it came to me posting a review to get things done after a obstacle course with appeals for a month on a claim that was denied for a refill of a prescription they had already approved. They said they took the feedback and hope that improvements will be made because of it. So because of the apology and resolve I am changing my review from a 1 to a 4. I hope to never have to deal with a wrongfully denied claim again. Or if I do the appeals process goes much smoother.

t hamilto

a month ago

A company with Integrity and Compassion

I am so thankful I decided to purchase Healthy Paws insurance when I first got my pup and have nothing but gratitude for the quick and professional manner in which this company operated in processing a recent claim. Many years ago I had an immensely disappointing experience with a previous pet insurance company (a company I’m hoping no longer exists) and thought the entire industry was likely of similar “snake oil” practices. I later decided their bad apples should not contaminate the rest, and spent considerable time researching options when I got another dog...and it was well worth the effort. Thank you for being a company that operates with integrity, kindness and compassion, and for actually doing what one hopes will be done when unfortunate circumstances befall a beloved member of the family. Such a refreshing and welcomed quality. Keep doing what you’re doing!

theresa davie

a month ago

Peace of Mind and Worth It

The very First time we had to use Healthy Paws for our dachshund we were DELIGHTED with their quick response (same day) to our claim and resolving it (within 6 days). They live up to what they claim they will provide!

vanessa tibbitts

2 months ago

HP saved my dogs life!!

I have had healthy paws for my dog peaches for 10 years. They have exceptional coverage and customer service, covering all of her treatment including her recent stem cell therapy for her kidney failure! They have helped me cover surgeries deposits as well when the bill was just too high - they have never let us down! I 100% recommend HP to any pet owner that loves their pet, so money doesn’t have to get in the way of getting your pet the testing and treatment they need! Five stars for HP we are members for life.

sydnie lorenz

2 months ago

Please do a lot of research before…

Please do a lot of research before accepting this insurance!! This company price increases so much that after having coverage for several years, I am now told I have to pay over $220 a month! I just got an increase of $78 a month. When you increase prices this much year after year then it’s not affordable to have coverage after 4 years and most pets live much longer than 4 years. I will never use this company again since there are many other insurance companies now who have the same coverage plans and won’t increase so drastically each year so I can actually keep coverage to save my dogs life longer than after 4 years.

stephanie bolton

2 months ago

TPLO surgery - So glad I had pet insurance

My small dog recently injured herself, and that injury required multiple veterinary services, including an expensive TPLO surgery. I submitted a claim for each invoice, and each claim was settled within days. Each claim had an explanation of benefits which clearly explained what was covered, what was not, what how much went toward my deductible. There were no surprises, and I was reimbursed the amounts I was expecting. After having 2 previous pets go through expensive cancer treatments without pet insurance, I will never have another pet without it.

heather brown

2 months ago

The best pet insurance company

Healthy Paws has been a fantastic pet insurance company! The company makes it so easy to submit claims - and getting reimbursed happens very quickly - usually only 1-2 days. I love seeing the reimbursement show up automatically in my bank account. I highly recommend Healthy Paws!

scott fanning

2 months ago

At a loss as to what to do.

i've been a police holder for over 4 years and during that time have made only one small claim. Now I have a significant claim and after 2 months still not settled. I keep getting more requests for medical records. There aren't any . My dog is 6 1/2 and was last sick at 2 years old. The last follow up phone call I was promised 10 days ago never happened. At a loss as to what to do.

steve cox

2 months ago

Customer for Life

I've been a customer of Healthy Paws Pet Insurance & Foundation for over five years for my growing family of animals. During that time, I'd (fortunately) never encountered any situation where the support of Healthy Paws was needed. A few weeks ago, one of my cats became very ill, very quickly, and upon arriving at the emergency veterinarian, I learned that he needed surgery to treat an intestinal blockage caused by the sudden onset of a condition called intussusception. After two surgeries and five days in the ICU, I was blessed to get my little guy back home, safe and sound, and he is currently fantastic and back to normal, making a full recovery. I was prepared to spend whatever money necessary out of my own pocket to ensure that my little guy received the best care he possibly could, not knowing whether Healthy Paws would honor the claims I would submit. This thinking was influenced by stories I've read about other pet insurance carriers, as well as personal experiences with human health insurance carriers. I ended up spending north of $15k on his care, which I would do again in a heartbeat. Healthy Paws honored ALL of my claims, reimbursed the maximum to which I was entitled under my particular coverage, and did this within a few days of my submission of these claims. The direct deposits cleared within 24 hours of the claims being processed. Each claim was incredibly clear about what would, and would not, be reimbursed, and there were no surprises whatsoever. When speaking on the phone with Healthy Paws representatives to answer questions I had, the team was incredibly kind, compassionate, responsive, and helpful. I am so thankful for the support of the team at Healthy Paws Pet Insurance & Foundation during this time and the peace of mind they've given me, and the support they've provided to ensure that my animals can receive the best care possible when it is needed. I will be a customer for life.

janice e palermo

2 months ago

Healthy Paws Pet Insurance is the best ever!

This is the second time we've had to rely on Health Paws Pet Insurance for surgeries for our Bodie. The 1st experience involved patella luxating surgery and the 2nd experience was complete ACL tear surgery. I don't know what we would have done had we not had Healthy Paws Insurance. The claims process was simple/easy to understand and reimbursement was so fast!

customer

2 months ago

5/5 Healthy Paws

Healthy Paws made it possible to save my dog's life after emergency surgery last week. They were simple to use, they processed my claim quickly, and even reached out to check on my pup after surgery! Can't recommend enough.

ryan

2 months ago

Healthy Paws Pet Insurance

Healthy Paws is one of the easiest pet insurance experiences we’ve had. They’re quick to answer your questions, review your claims, and submit reimbursement if your pet was hurt. I would recommend them to anyone look for pet insurance!

yifeng xiao

2 months ago

Everything got solved fairly quick

My 8-year-old domestic long hair cat had emergency surgery for intestinal obstruction, we started healthy paw plan in 2020 and this is the first time she needs to use it. To be honest, I'm happy with their process speed, my claims got solved in 10 business days. They did request medical history so I suggest keeping all the records even if your pet is healthy.

ryan lynch

2 months ago

Healthy Paws ROCKS!

We absolutely can't sing enough praises about the incredible service we've received from Healthy Paws Pet Insurance! From the very beginning to now, our journey with them has been an absolute joy. Let's talk about speed – we were pleasantly astounded by how swiftly they handled our pet insurance claims. Disco, our beloved Pomsky, has faced quite a few health challenges over the years. He has an autoimmune condition that we have to monitor constantly and he recently had to have a massive emergency surgery, which had us worried about finances. But with Healthy Paws, we found a reliable partner who has made the process incredibly fast and hassle-free. In the blink of an eye, those much-needed reimbursements are right in our account, freeing us to focus on Disco's recovery without the looming stress of hefty vet bills. Their customer service team is an absolute delight to work with – responsive, understanding, and overflowing with empathy for Disco's health concerns. The claims process is a breeze, and Healthy Paws lays it all out clearly, ensuring we can make well-informed decisions for Disco's care. But it doesn't stop there – Healthy Paws' efficiency goes beyond claims processing. Their user-friendly online portal is a breeze to navigate, making it super convenient to manage our pet's policy, access vital documents, and update information whenever needed. We're over the moon about recommending Healthy Paws to fellow pet owners. Their exceptional service, lightning-fast claim processing, and unwaveringly compassionate customer support are nothing short of fantastic. They've repeatedly shown their genuine care for pets and their owners. With Healthy Paws, Disco's well-being is in the hands of trusted experts, and we couldn't be happier with our decision. Thank you, Healthy Paws, for providing such an outstanding service!

peter

2 months ago

Recommend

I highly recommend buying Healthy Paws Pet Insurance for your pets. First of all, you should always buy pet insurance, especially for a first-time parent like me, and it is never too early! You can rule out more pre-existing conditions. Also, even a young pet can get unexpected diseases. My cat Felix got diagnosed with cancer even though he is only 5 yo. Without my insurance, I could hardly afford the diagnosis procedure (lab test, blood work, etc.), let alone any treatment plan. But since I have the insurance, I can work with my vet to have some treatments for Felix to help him feel better, and seek help from more expensive specialists, without worrying too much about the financial impact. Second, from my personal experience, Healthy Paws Insurance feels pretty decent. The premium is not that expensive (at least for young pets, my cat was still young so I don't know how it will turn out for more senior pets) in my case. I didn't set a super low deductible though, you might need to pay more if you want a lower deductible, but I feel good with mine. It covers the diagnosis and treatment of almost every disease, as long as it is not a pre-existing condition. I know it doesn't cover any dental treatment, which I do feel kind of disappointing. But I don't know if there is anyone in the market who covers it so I am fine with it. It doesn't cover the office visit fee or consultation fee, which is a bummer, as I live in a place where the office visit fee is quite expensive. For the pre-existing condition, I don't think you should turn around if your pet already has any condition (unless it is lethal), because it can still have you covered in other situations. And one tip, if you plan to buy the insurance and your pet is healthy without any medical record, take it for examination as soon as possible to rule out any pre-existing conditions. The reimbursement process is also very quick in Healthy Paws. I usually get my reimbursement 2~3 days after I file the claim, and it is pretty smooth. And I like the fact that they don't have any cap for the reimbursement. Some diseases can get very expensive. I remember when I quoted all the companies, there are quite some that have a maximum reimbursement amount (yearly or lifetime). Some have adjustable caps based on the premium. And I would say those caps are usually too low for situations like accidents and cancers. Maybe it is because of where I live, but still, I feel it is very easy to exceed the cap in quite common situations. Therefore, I would recommend buying Healthy Paws Pet Insurance because of my experience and the fact that I believe it is a necessity to buy pet insurance. I hope my experience can help you make the correct decision.

gina martocci

2 months ago

Game changer

Game changer. We have 3 dogs, all of them have a plan with Healthy Paws. Recently, one of our dogs underwent a major surgery that was extremely expensive. Decisions have to be made quickly and cost is always a factor. However, that's why we got insurance in the first place. Healthy Paws covered 80% within about 10 days of the initial claim and continue to cover 80% of her medications afterwards. Their customer service is excellent and they genuinely care about your pets. We are so grateful for everyone at Healthy Paws. I wish human health insurance was this good!!

alan

2 months ago

Excellent Company

I have worked with three different pet insurance companies over the years with different pets I have owned. When I adopted three new cats in the last two years, I was looking for an insurance company and decided to try Healthy Paws. I am so glad I did! Their rates are very reasonable, but I what I love most is how simple it is to file claims - by far the easiest process of any of the companies I have used. They are very up front and transparent about what they cover so there have never been any surprises, and I get fast decisions on reimbursements. And the best part? My reimbursements deposits are in my account by the next business day after they close the claim. We had a lot of unexpected health issues with our cats this last year, and the fact that Healthy Paws was so easy to work with made the whole situation much less stressful and let us focus on the well being of our fur babies. I can't recommend this company enough.

m connor limont

2 months ago

Healthy Paws...Professional, caring and fair

Healthy Paws has staff available to answer questions at all times. They are professional yet never off-putting or hurrying us along. Claims are paid quickly and the coverages are excellent. We have complete confidence that our pets will have the best treatment available in a medical emergency thanks to Healthy Paws.

imani

2 months ago

This company is a scam

This company is a scam. i started out paying 50 bucks a month for my dog when he was 2. He is now 12 with no chronic health problem. This year they raised my rates by 47 dollars. I'm now paying 206 dollars. It's crap. It's predatory. I hope everyone who works here understands the harm they are doing to pet owners.

peter kimes

2 months ago

Love Healthy Paws

Healthy Paws provides exceptional pet insurance. The Healthy Paws coverage is an extremely good value. The best part about Healthy Paws is that they actually cover your pet's medical expenses and don't try to figure out ways to not pay (which was the case with a previous pet insurance company we used). You get true piece of mind with Healthy Paws at a very fair price. Plus the Customer Service representatives are all friendly and knowledgeable.

andrew willman

2 months ago

Fast Claim Processing and People Who Care

We’ve had healthy paws for about a year. We adopted a dog who lived on the streets as a puppy, and wanted the security of a plan that didn’t have out of pocket maximums, as we weren’t sure what to expect. Healthy Paws processes claims very quickly, and even takes the time to follow up and ask how the animal is doing. Their rates are very reasonable. I’d highly recommend.

sangsoon

2 months ago

Healthy Paws has been a wonderful partner...

Healthy Paws has been such a wonderful partner in our medical journey with our furbaby who's been in and out of the hospital for pancreatitis. With Healthy Paws, we are able to make the best decisions for our baby without it being a huge financial burden to our family. Thank you Healthy Paws!!!!

karen f.

2 months ago

Healthy Paws goes Above & Beyond!!

When researching pet insurance I knew I didn't want it for basic pet responsibility (check ups, flea and tick, vaccinations, etc. etc) In my opinion, those costs should be considered when you are thinking of getting a pet. I wanted insurance for the emergency and unexpected moments. So when my dog was considered critical for a bladder blockage and my vet sent us to the ER immediately, I knew this was going to be expensive. After a successful surgery to remove 50+ bladder stones, with 1 stuck in her urethra, she still would not urinate which had her hospital stay extended a few more days. All I kept saying was thank goodness we have Healthy Paws Insurance. The financial stress that would've been added during this time was eliminated. I love that you pick your own plan; choose your deductible, and your splits...and payment is ALWAYS SUPER QUICK! If this doesn't convince you enough to chose Healthy Paws for your pet insurance, how about them emailing me afterwards to check on Bailey!!! What insurance company does that??? I highly, highly, highly, recommend Healthy Paws Pet Insurance!!

d i

2 months ago

Needs work

This company is really great - at avoiding paying for claims by wearing you down until you finally give up. Trying to explain to a brick wall how the word “urine” on a claim does not mean it is related to a history of urinary tract health has been among the most painful experiences of my life, and my cat is still very, very sick. Not, however, due to a pre-existing condition. But yeah, sure, let me do all the leg work to prove it is unrelated, since you can’t read and have no idea how labs work. Convenient for a (pet) health insurance company. A quick rundown - both humans and pets have a couple of commonly tested fluids, specifically blood, saliva, and urine. Urinalysis is not only completed to evaluate urinary tract health. I really just want to shout “DUH” at the morons processing these claims, and even more at the people writing their guidelines and training them. I pay money to this company with the idea that it will REDUCE stress in the event of horrible illness or accident for one of my pets, but time and again it only INCREASES the stress. I have paid far more in premiums than I will ever get back, which is obviously their goal, but the years they have taken off my life are more than they are allowed to collect. You can’t be there for your pet if the insurance company drives you off a cliff. Don’t do it. As you can see from the response, they do respond when you complain enough. The submission of claims on the website says you can attach additional information if you like, but how many of us are provided with the vet’s chart notes at a visit? Perhaps they could ask for that before just denying a claim? The system is flawed. Easier to blame the policyholder.

nazzi s

2 months ago

The BEST a pet insurance in the world

The BEST a pet insurance in the world. I mean it. I wish my health insurance was as good and well run as Healthy paws and I have Blueshield PPO. We submit a claim by uploading our documents, a decision is made in few days and we get our check in the mail in less than 10 days. I highly recommend Healthy Paws. This is the first time I signed up for pet insurance and I am shocked at how professional and great Healthy paws is. With a small premium monthly, you can insure fantastic coverage for your pet and you can visit any vet you wish. It is not like human insurance. There is no network to choose. You choose what is best for your pet. It is unfortunate how many pets end up in shelter as their human can not afford care. Please sign up with Healthy paws. Our labradoodle has had 2 knee surgery (TPLO) and we are grateful to healthy paws. The coverage and support was amazing and we went to the Ortho of our choice.

alyssa carroll

3 months ago

Submitting claims and talking with the…

Submitting claims and talking with the company for questions/clarifications is easy and quick

christina baldwin

3 months ago

A Pawful Experience

This company would rather lose a member than recognize that it has internal process issues. They are unclear in their communications and are only focused on their bottom line. They took around $400 in premiums and provided nothing in return. Everything my dog has ever experienced is a preexisting condition. I only found this out after 3 months of trying to get my claim reviewed. This place is a scam as evidenced by its poor reviews. I asked for a full refund following their terrible internal processes and insane list of what they wouldn't cover (e.g., allergies, tooth care, eye care, etc.) because she has experienced them at some point in the past. My dog has ZERO health issues but the little things she has grappled with render her without coverage. Run, don't walk, to Spot Pet Insurance. They will, undoubtedly, try to provide a pithy response about fairness when they've been anything but. They are just words. Their lack of action speaks volumes. I hope the $400 was worth it, HP.

chunyi xu

3 months ago

Healthy Paw protects you and your pets

I will definitely recommend Healthy Paw to anyone who is searching for a pet insurance plan. I chose Healthy Paw because it is the pet insurance plan with the most prestigious reviews on a Chinese social media platform Xiaohongshu (The Red Book). My cat was diagnosed with urinary blockage one month ago, and we have brought him to the ER & primary care several times since his issue was a little bit complicated. To be honest, I didn't expect Healthy Paw to be able to deal with my claims effectively. This is because I thought the total cost is relatively high (about $6000), and I know some of my peers who purchased pet insurance from other companies faced difficulties while processing their claims with relatively high amounts. My friends told me that it may be possible that insurance companies will purposely keep delaying the process or even deny it. So I even told myself not to be too surprised if my claims will not be processed. However, that's totally not my case with Healthy Paw. Healthy Paw processed all the claims for me. I really want to thank Healthy Paw for the protection it gives me. Just like Tim, a staff from Healthy Paw, told me, the Healthy Paws plan can play a part in assuring that our pets have access to the best available medical care. I will definitely recommend Healthy Paw to my other peers.

sean smith

3 months ago

Healthy Paws has been really great for…

Healthy Paws has been really great for us over the past couple of years owning a handful of a dog. Claims are processed VERY quickly (1-2 days on average) and they recently came through for us on an expensive ACL repair surgery. They even personally emailed me to follow up on how our dog was recovering, which was a nice touch.

lacey gibbs

3 months ago

Healthy Paws has been amazing

Healthy Paws has been amazing. Without them, I couldn’t have afforded my pet’s surgery. They have been so kind anytime I had questions, and worked quickly to get us reimbursed. They even reached out post surgery to see how Loki was doing. I would highly suggest to anyone who js seeking pet insurance to consider using Healthy Paws!!

kegan townsend

3 months ago

Really poor experience from Healthy…

Really poor experience from Healthy Paws. They had no issues taking money from me for 7 years, but never helped when we needed it. I've been paying insurance for the last 7 years. I've been fortunate enough to never need to file a claim until a few months ago when my dog needed to visit the ER. A couple thousand dollars later he came back and was ok. When I went to file the claim, it was rejected multiple times because I was missing the initial paperwork from his first vet visit (7 years ago). This vet no longer has the handwritten "soap notes", only the electronic form from his initial exam. I've had multiple customer service interactions and am told if I can't get the soap notes, I'll need go to a vet to get a new checkup with "soap notes", and any claims that occurred before that time would not be valid. Why would they take my money for 7 years if they were never going to be able to process a claim. If they needed the paperwork up front, they should collect it before they take my money. Frustrated, disappointed, and now broke.

patrick sullivan

3 months ago

Happy

Happy, helpful, and at times life saving. We love Healthy Paws, as do my parents, my sister, and all our family members and close friends with fur babies as well. Would definitely recommend. 10 out of 10 🙌🏼

sarah kelley

3 months ago

Efficient, expeditious and easy

I filed a claim on Sunday morning and it was settled within 72 hours. The process is very simple- essentially log in, upload the medical procedures summary and submit. I was so relieved that it wasn’t a paperwork headache or a phone tree disaster- I couldn’t have handled that in addition to the stress of having such a sick little dog. So efficient- I wish all insurance providers operated this way.

3 months ago

Healthy Paws Loyalist

I signed my dog up with Healthy Paws shortly after adopting him, when a vet mentioned that as he aged he could develop a certain joint condition, just to be safe. Thankfully that condition never transpired, but last year we did encounter some other scary health issues, which involved several emergency trips to our general vet and a specialist, and a whole battery of meds that he'll need for the rest of his days. Healthy Paws has been fantastic with responding to claims quickly and explaining why certain items are and aren't covered. I so appreciate the comfort of not having to worry about affording my dog the best care at the drop of a hat and am very grateful that we joined Healthy Paws years ago. All of my future pets will also be insured by Healthy Paws.

debra wagner

3 months ago

Healthy Paws — Peace of mind!

Healthy Paws has insured our dog Ruby for over 4 years. We were certainly glad to have the coverage when we found out that Ruby had suffered trauma to a tooth and it had to be removed. The claim was processed quickly and exactly to the terms of her coverage. So glad we choose Healthy Paws to cover our pup! Great company to deal with — premiums are reasonable and claims filing couldn’t be easier. Thank you Healthy Paws!

cindy flanigan

3 months ago

An ER visit and five nights in the…

An ER visit and five nights in the hospital saved our sweet little girl. She was diagnosed with an autoimmune disease which doesn't have a high survival rate...excellent care by the ER doctors saved her life. Treatment is ongoing and thankfully, we have pet insurance with Healthy Paws. Reimbursement has been speedy and the follow-up exceptional. I never expected an insurance company to ask how our girl was feeling. I highly recommend Healthy Paws!

suzanne segredo

3 months ago

If you are thinking about Pet Insurance... Look no further!

If you are thinking about Pet Insurance.... absolutely do it! You never know when you will need it. Our little kitty crew had a strange year with weird medical issues pop up. Healthy Paws has EXCELLENT coverage and was able to help us provide the absolute best high quality care to make sure our kitties have the smoothest recoveries. They also care and make it personal. One of our cats had to have tail surgery, and someone who viewed our claimed reached out to ask how our little girl was doing since surgery. We are very grateful for Healthy Paws!

cory dooney

3 months ago

Wouldn't recommend

They don't answer emails if you have a question. Didn't get a response until I told them I was cancelling, but they still ignored my original emails. If you are considering using this company, get your pet's exam done before signing up. It took me a while to get an appointment so I wasted the first month's payment. They don't mention you need this until after you open your account.

leigh t

3 months ago

My dog tore both of his ACLs

My dog tore both of his ACLs, one in the spring and then the other shortly thereafter in the early fall. both times i simply uploaded the invoice from the surgeon to the healthy paws website and then received a reimbursement check in less than a week. it's an expensive surgery, especially to have twice, and i'm so glad i chose to get pet insurance and chose this company.

othelia schultz

3 months ago

almost 5 years,Thousands spent with no cosideration. Price gouge for seinor dogs that have been with Healthy Paws for years.

I have been with this company since January 2019 . I had 2 dogs covered paying over $300 monthly. I never made a claim and never missed a payment before a debit card change in July. My payments were on auto pay. I called as soon as I discovered an issue less than 3 weeks from cancellation. They canceled my policy 30 days later with no reinstatement option. They couldn't care less about the fact that we have been long term clients with no claims and now my dogs are older and it will be hard to get reasonable coverage for them .They are supposed to care about pets , they are part of a non-profit , but they are really just concerned about their bottom line and no concern at all for the fact that my dogs are older now 12yrs and 10yrs and more likely to be having a claim in the later years of their life with absolutely no consideration for the fact that they have made thousands of dollars off of my dogs youth and health.The new quote is double the payment amount with 30-40 percent less coverage with 4x the deductible - Total RIP OFF from a company that has made thousands off of these two dogs with 0 claims for so many years. The reps got real rude and defensive when I let them know I wanted to escalate a complaint.They would not give me a viable method to file a formal complaint.He first gave a PO Box to mail a complaint. I asked for other options and whether somone could contact me . He sarcastically suggested BBB so I have complained there as well. Don't subscribe to Healthy paws. If you love your dogs, keep researching and get coverage with a company that loves pets too!!!

eric frank

3 months ago

The ease of making a claim online

The ease of making a claim online. Also, they made a decision promptly. Overall, I am happy with the insurance product. There are some exclusions and deductibles, but I think the service and payments I receive are, overall, very fair.

kath

3 months ago

Thousands Reimbursed - Absolutely Recommend

My sweet rescue dog has the misfortune of regularly needing medical care. Healthy Paws has literally saved me thousands of dollars. My dog needed almost half her teeth removed because she cracked them - HP covered $2k. She was also just diagnosed with cancer and they reimbursed me $5k within a few days of submitting a surgery claim. My dog's life is honestly longer because of them, it's a huge relief.

kat bedbury

3 months ago

Seamless Excellence: A Glowing Review of Healthy Paws Pet Insurance

Our neighbor's invaluable suggestion led us to Healthy Paws as we embarked on the journey of bringing home our beloved Havanese puppy, who has now blossomed into a vibrant 2 1/2-year-old. From the outset, the experience with Healthy Paws has been nothing short of exceptional. The process of submitting claims online has been remarkably seamless, a far cry from the complexities we've encountered with other pet insurance providers in the past. The efficiency of their communication and the swiftness of reimbursement have consistently left us pleasantly surprised. In stark contrast to our prior experiences with various pet health insurance companies, which often proved to be sources of frustration, Healthy Paws has been a breath of fresh air. Their commitment to delivering prompt and hassle-free service has genuinely transformed our perspective on pet insurance. Without hesitation, we wholeheartedly endorse Healthy Paws to fellow pet enthusiasts who share the same deep affection for their furry companions and strive for nothing but the best in their care.

alex ezzeddine

3 months ago

Healthy Paws is very helpful in case of…

Healthy Paws is very helpful in case of emergencies with my dog. The process to open a claim is very seamless (you just upload copy of itemized receipt which your vet can provide to you). They process the claim within few days and usually reimburse you without any questions!

allison carey

3 months ago

Healthy Paws makes reimbursement easy

I have dealt with multiple human and pet insurance companies in my lifetime and none have been as easy to deal with as Healthy Paws. The claims submission process is incredibly streamlined, the turnaround time for reimbursement is quick, and it is easy to access benefits. Other companies put up many barriers to accessing benefits, so it is much appreciated to not have to deal with that while also caring for a sick pet. It really couldn’t be easier - I gave them a copy of my pet’s invoice, and I get a direct deposit payment. With other companies I’ve tried, I dealt with many denials that weren’t warranted. I have never had that experience with Healthy Paws! And their rates are better than any others I’ve seen!

barbara gerard

3 months ago

I'm so thankful we chose Healthy Paws…

I'm so thankful we chose Healthy Paws for our dog Wolfgang's health insurance when he was just a puppy! The contract was straightforward to understand -- and Healthy Paws has ALWAYS reimbursed what we agreed to and the percentage. There's no fine print loopholes, which is a tremendous relief. The on-line claim submission is easy and reimbursements happen quickly -- usually within a week! Amazing. Premiums have risen, proportionate to overall cost of veterinary care. We were told upfront this would happen, but it would not be increased due to any claims. I've found this to be true. Our first claim was after a bad car accident and Wolfgang was seen at an emergency vet. It was pretty late in a traumatic day so I called in the hopes someone could walk me through the process. A lovely, compassionate woman answered the phone and got the ball rolling. Rehab was recommended after the complex surgery, and Healthy Paws covered the number of visits the vet recommended. I am certain this is why Wolfgang doesn't have mobility issues at nearly 10 years old! Eight years later, Wolfgang is having GI issues that our primary vet recommended we see a specialist for. Healthy Paws is still covering what we agreed to in the policy, in a timely manner and with compassion. If you're looking for pet health insurance (and you really should) Healthy Paws is the best company to use.

steve r.

3 months ago

Healthy Paws is good pet insurance

Healthy Paws is good pet insurance. Easy to file claims, no hassle payments, and reasonable rate of reimbursements.

andrea eskin

3 months ago

Great customer service, very affordable

Besides the fact that Healthy Paws has helped us save thousands of dollars on health care for our cats, they have given us the confidence to approve every medical procedure recommended by the vet. We have never had to worry about the cost, only what's best for our pets. Their customer service is also exceptional -- much better than our own insurance company! Everyone is very helpful, claims are easy to file online, and reimbursements are sent promptly. Customer questions are always answered personally with great courtesy. We will continue to insure every pet we ever have with Healthy Paws.

agatha chin

3 months ago

A true trustworthy and great insurance company

I had healthy paws insurance since I had my dear angel Beibei. She passed away last week. I had submitted my last claim for her and I had received a quick and warm response. Beibei is a golden doodle and she had gone through quite a few major health issues in her life. She had three surgeries and developed arthritis since last year. I was always able to seek for the best treatment for her without worrying about too much of the financial burden due to Healthy Paws. I enrolled into the program online in 2013 when she was few months old. I always submitted claims online, over the course of 10 years, I never needed to call and every claims were handled promptly and professionally. Most of the time I received the reimbursement check before I need to pay my credit card. When I started the insurance, I never thought Beibei could use that much as our previous dog hardly needed to visit vet in his 15 years of life. Healthy Paws helped me to get through the difficult time for the past 10 years. I couldn’t appreciate more.

sharon lederer

3 months ago

All good now

I have been with healthy paws for many years and have had very good experiences in the past. However, things have changed. I am having trouble getting reimbursed for insulin and syringes for my diabetic dog. I have been trying to reach them by phone for over 2 weeks and I get a recording to call back during office hours. Problem is I am calling during office hours. NOTE: Healthy paws has been in touch with me and is reexamining my claims. Regarding the phones, I didn’t realize they are on PST time. All is good now.

deborah lira

4 months ago

Misleading deductibles

When you start running the numbers, you will realize that you were paying far m ore than 20% deductible. Great example ER visit 437. They do not cover the ER charge which was 195. Which means my actual deductible was almost 50%, not 20%. They do not cover vet fees or ER fees. This is a workaround to not actually tell you exactly what they charge as a deductible. It's a dishonest practice. And I would stay as far away from healthy paws as I could. Unfortunately I've had them for 4 years and my dog is seven. So going somewhere else is going to be costly but I truly dislike deceptive trade practice.

linda b

4 months ago

I’ve had Healthy Paws insurance 10…

I’ve had Healthy Paws insurance 10 years for my dogs. It has been extremely “user friendly” for filing claims (takes me just a couple minutes online), has never given me a claim judgment that was not fair, and has seamlessly covered even very expensive conditions such as autoimmune disease, chronic gastrointestinal problems, eye issues, injuries, and complex surgeries including multiple mass removals and biopsies, correction of a spinal ("corkscrew" tail joint) malformation, severe malocclusion improvement (Boston Terrier, need I say more?), and more. I've had other insurances in the past that presented constant frustration regarding claims, but Healthy Paws has made my dogs' health care so much easier and less expensive. As a senior, I daily appreciate that I can adopt dogs and not worry about future costly health issues affecting their care. Also, kudos to HP for promoting pet rescue and really meaning it!

judy keith

4 months ago

Great Company. Love the website!

Filing a claim is simple and the web site is very "user friendly" with clear and easy-to-understand information. They processed the claim for our dog's knee surgery promptly and reimbursement followed soon after. They even followed up with an email to see how she was doing after her surgery!

vickie mccann

4 months ago

Healthy Paws TPLO Surgery Claim

Healthy Paws was prompt with the processing of my claim for my Yorkie's TPLO surgery. They also sent the refund check quickly and I had no problems with the claim at all.

charles kim

4 months ago

Great coverage and easy to submit claims

I brought home my English lab puppy in Jun 2020. I initially heard about Healthy Paws through word of mouth so I thought I'd check it out. After doing some initial research, I purchased coverage in late 2020 and have been a satisfied customer ever since. The monthly premiums are reasonable and the coverage is very good. I am most impressed with their service and claim processing. Case in point, I had to take my dog in for a major abdominal surgery last week. The procedure was on Tues and I submitted the claim the following day. In less than one week, I already received reimbursement via direct deposit with no additional follow up questions and absolutely no hassle -- why can't all our insurance policies be this efficient? The explanation of covered items is always thorough and the claim processing time is quick. Their customer service even sent a follow up note to check on my dog, knowing that he had a serious procedure. I'm so glad I had coverage and I would definitely recommend Healthy Paws.

emj

4 months ago

Service has gone downhill

Service has gone downhill. We have been a member since 2016 and have been happy recommending HealthyPaws to our friends and family. But recently, not only have premiums constantly been going up, but they have become unscrupulous! My recent claim was denied citing "preexisting condition," but my dog never had this condition years ago when we first signed up for a policy!

kevin kelly

4 months ago

I’ve had insurance for 10 years with…

I’ve had insurance for 10 years with healthy paws and the 1 time I go to make a claim, everyone is dragging their feet, delaying payment. We’ve spent countless hours jumping thru all their hurdles and delay tactics including resubmitting info multiple times. I intend to pursue legally if not resolve shortly. I’d stay away from healthy paws altogether.

kelli steele

4 months ago

Healthy Paws saved my cat's life

Healthy Paws saved my cat's life. He was diagnosed with a rare heart condition and we would not have been able to afford the treatment he needs and is getting without Healthy Paws. Submitting claims is easy and processing time is fast. I do not know what we would have done without the insurance.

4 months ago

Happy with Healthy Paws

All of my interactions with Healthy Paws have been great. I have three dogs insured under Healthy Paws. I inherited a dog and was able to easily transfer over the insurance from the previous caregiver to me. I like the flexibility of building the coverage I want, and their premiums are reasonable. I recently had my first claim with Healthy Paws when my young dog had a neurological issue. When I knew the vet bills would be high I called the customer service line to discuss with them the process. They were super helpful and comforting. They requested my vet records ahead of time so that when I did submit my claim the process went smooth and I received my reimbursement quickly. I am very happy with Healthy Paws. They were very compassionate in all of my interactions with them.

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