The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Healthy Paws Review 2021

Find a customized quote easily

Reviews 1,299

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Michael Graw
Michael Graw
May. 03, 20214 min read

HealthyPaws summary

Healthy Paws offers a pet insurance policy for dogs and cats. The company’s plan covers up to 90% of medical expenses and most claims are reimbursed within 2 days. The plan doesn’t have any per-incident or annual caps on reimbursement and you can visit any veterinarian. Your pet can be enrolled in coverage at any age, although Healthy Paws does not cover pre-existing conditions or preventative care.

Pros

  • No per-incident or annual reimbursement caps
  • Most claims are paid within 2 days
  • Visit any veterinarian

Cons

  • Limited plan customization options
  • Does not cover preventative care
  • Requires a 15-day waiting period
HealthyPawsat a glance
4.0

Editorial score

Online experience

Great site with learning resources

4.0

Customizable rates and services

Customizable plans and rates, upper age limit

4.0

Claims payout waiting period

Days

4.0

Customer support

Evening and weekend communication available through multiple channels

4.0

Bundles

Multiple bundles available

4.0

HealthyPaws HealthyPaws Visit Site

What Does it Cover

The Healthy Paws pet insurance plan covers a wide range of conditions, including: 

  • Illnesses
  • Accidents
  • Chronic conditions
  • Cancer treatment
  • Emergency care
  • Specialty care
  • Alternative treatments
  • Surgery
  • Prescription medications
  • Diagnostics (X-rays, blood tests, ultrasounds)

Insurance Plans & Pricing

Healthy Paws only offers a single plan option for dogs and cats. This plan does not have annual or per-incident reimbursement limits, and you have the option to customize both your deductible and reimbursement rate.

For a male 2-year old, medium-sized dog, a 90% reimbursement rate and $100 deductible costs $84.50 per month. For the same pet with a 70% reimbursement rate and $500 deductible, coverage costs $39.64 per month. 

For a 5-year old domestic short-hair female cat, a 80% reimbursement rate and $250 deductible costs $25.47 per month. For a 70% reimbursement rate and $500 deductible, coverage costs $19.31 per month. These rates are based on April 2021 premiums in Pacoima, CA.¹

What is Not Covered

The Healthy Paws plan does not cover pre-existing conditions, whether they were fully diagnosed or just visible prior to enrolling your pet. It also does not cover preventative treatment, spaying or neutering, or routine dental care. The Healthy Paws plan also does not reimburse for examination fees or referral fees. 

Waiting Periods

Healthy Paws requires a 15-day waiting period² before your plan coverage takes effect.

Coverage Limits

There are no per-incident, monthly, or annual coverage limits with the Healthy Paws plan.

Reimbursement and deductibles:

You can customize your Healthy Paws insurance plan to select a 70%, 80%, or 90% reimbursement rate. You can also choose a $100, $250, or $500 annual deductible.

Pet TypeShort-hair catMedium mixed-breed dogLabrador Mix
Age524
Reimbursement Level80%90%80%
Deductible$250$500$250
Price per month$12.45$33.47$39.23

Claims and Service

You can submit a claim to Healthy Paws through your online account, through the Healthy Paws mobile app, or by email. Your claim must include the invoice from your veterinarian and your pet’s entire medical history if Healthy Paws does not already have this information on file. Most claims are processed within 2 days and reimbursements can be sent by direct deposit or check.

If you have a question about your claim, you can reach Healthy Paws’ customer service team by phone, email, or live chat. Support is available from 7 AM to 5 PM (PST) Monday to Friday and 8 AM to 5 PM Saturday.

What You Might Like

The Healthy Paws plan doesn’t impose per-incident or annual reimbursement limits. So, you’re covered even if your pet has multiple accidents or illnesses in a single year. Another nice thing about Healthy Paws is that you can visit any vet without prior authorization.

What Healthy Paws Could do Better

The Healthy Paws plan doesn’t cover examination fees or preventative care. These costs can add up over time, especially in your pet’s younger years.

Contact Details and Address

Healthy Paws Pet Insurance, P.O. Box 50034, Bellevue, WA 98015

Phone: (855) 898-8991

Bottom Line

Healthy Paws offers a customizable pet insurance policy for cats and dogs. The plan offers unlimited coverage for accidents and illness, with a reimbursement rate from 70% to 90% after your deductible. The Healthy Paws plan covers a wide range of care and allows you to use any vet, but does not cover preventative care, examination fees, or pre-existing conditions. You can submit claims to Healthy Paws online or via a mobile app and expect approval within 2 days in most cases.

Methodology

This review was based on information from the Healthy Paws website and online rate quote tool.

¹Premiums vary based on type of pet (dog or cat), age, breed and location. Rates must be approved by each state’s insurance regulators.

²Waiting periods do not apply to the states of Maryland and New Hampshire. Additionally, Maryland does not have age limits for hip dysplasia.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

HealthyPaws
ExcellentReviews 1,299
Visit Site

Top 5 Pet Insurance

Pets Best

Pets Best

Visit Site
Spot Pet Insurance

Spot Pet Insurance

Visit Site

Trustpilot reviews

See what some costumers are saying about HealthyPaws
HealthyPaws
ExcellentReviews 1,299
on
Excellent
87%
Great
1%
Average
0%
Poor
2%
Bad
10%
  • author
    Andrea
    2 days ago
    Healthy Paws is there for you when you really need them

    I purchased healthy paws insurance when my dog was a puppy or 11 years ago. They have always been a pleasure to deal with and always settle claims immediately. He’s been a very healthy dog and I’ve had relatively few costs but this week he had a tumor removed from his liver so I was concerned that I might receive some pushback about my claim. I live in New York City and it was a pretty complicated surgery and it was expensive yet four days later healthy pause process the claim without a question. I recommend them to everybody I talk to and if I have another dog one of these days I wouldn’t think twice about purchasing insurance from them

    ...

  • author
    Barbara Germann
    3 days ago
    I am very happy with Healthpaws pet…

    I am very happy with Healthpaws pet insurance. I have had it for all my dogs for years. Easy to file a claim on line and prompt reimbursement. If you need to contact a person there is someone available that can answer your questions.

    ...

  • author
    Tom Skomski
    3 days ago
    This was the first time in 5 years I…

    This was the first time in 5 years I needed to make a claim, they were wonderful. Our puppy got sick on a weekend and we had to use an emergency pet hospital, I couldn’t believe the cost. When I turned in my receipts of almost $5000 Healthy Paws gave me no issues and sent a check within days. I can’t say enough good about them and the great service, I would recommend them to anyone,

    ...

  • author
    Amanda Mayes
    Oct 20, 2021
    I've had Healthy Paws insurance for my…

    I've had Healthy Paws insurance for my Boston since the first week I adopted her, back in 2018. Not only is the customer service fast and helpful, having this insurance for my dog has saved me literal thousands. I am incredibly grateful to have Healthy Paws pet insurance for her!

    ...

  • author
    Sarah Benavides
    Oct 20, 2021
    The best option out there

    We needed insurance for our kitty and when we got a puppy, there was no question we would cover both animals. I hear all the time frustrations from fellow pet owners about the pet insurance coverage they are receiving. We have never had an issue with Healthy Paws!

    ...

  • author
    Michael Schweller
    Oct 20, 2021
    Responsive and caring Insurance Company

    Here is the response I sent to Healthy Paws after they inquired about my dog Teddy's recovery after surgery: Thanks so much for your interest in Teddy!! Teddy is doing very well after needing a miracle surgery to save him! We though it was going to be a routine visit for some constipation and other "rear end issues" but my wife called me hysterical saying he has Bloat and that an emergency surgery was needed and that it wasn't looking very good. Thankfully, our vet Dr. was able to perform a successful surgery and although he was in pretty bad shape the first few days he has shown great improvement and looks to be passed all his problems!! I want to thank your company for the quick and very adequate reimbursement for Teddy's medical costs! It has been a Godsend. I will totally recommend your company to any pet owner I know!! Thanks so much for everything and stay well!!! Sincerely, Michael Schweller

    ...

  • author
    Tyson
    Oct 19, 2021
    Great Insurance!

    Our puppy, Daenerys, is our Shepherd, Malinois furry baby. She was adopted from a shelter at three months. I immediately did a lot of research on insurance providers for pets. Healthy Paws Pet Insurance was rated very highly plus they had no maximum limits on claim payouts and provided reimbursed on 90% of an emergency medical cost. These are the reasons to purchase insurance; to cover the cost in case of emergencies. One day while out, Daenerys drank from an anti-freeze puddle in a parking lot. After talking to the vet hospital, we immediately decided to take her in for treatment. Even small amounts of anti-freeze can kill most pets, but by the time you see symptoms it is usually to late. The hospital did find anti-freeze toxins in her blood, and she underwent dialysis for five hours to save her life. After the procedure I filed a claim with Healthy Paws. I was worried that they might reject the claim for some reason and would have to fight to get the payment. We had only paid nine months of premiums at this point and the bill for the hospital was over $5,000, so they were losing money on this payout. But Healthy Paws came through for us. Not only did they get the claim and money over to us within about 48 hours after they received the paperwork, but they also wrote to check on how Daenerys was doing after reading the medical report. Thanks, Healthy Paws! We really appreciate all your support!

    ...

  • author
    Flore Beaulac
    Oct 18, 2021
    Best pet insurance

    Easy to work with and quick with claims. They checked on my dog after her surgery and were able to pay the vet directly. The two tplo surgeries were really hard to go through but they made it easier. I recommend them to anyone with an active dog like mine!

    ...

  • author
    Brooke Harris
    Oct 18, 2021
    Healthy Paws = The Godsend to Keep My Fur Family Healthy! Thank you HP!

    Healthy Paws has been nothing but a godsend for helping keep my family healthy and happy! Our fur babies have had a few incidents where we've either needed a Blue Pearl Visit or unfortunately a surgery or (three in our unfortunate case!) Because of Healthy paws, I'm able to make sure my family is always well taken care of and I'm not forced to choose between the care they need and some other important necessity like food or shelter. If you have a fur baby you should never go a day with out this protection. Thank you Healthy Paws! You've found a customer for life. All of our fur babes, now and in the future will have your protection. Thank you again!

    ...

  • author
    Donna Piccini
    Oct 13, 2021
    We have been with Healthy Paws for…

    We have been with Healthy Paws for close to 8 years, it was maybe a little more expensive than some of the other options but we are more than satisfied with the service we have received. Filing a claim is so easy and response time has never been more than a day or two. The annual deductible is very reasonable compared to others and I really appreciate the option of 90% reimbursement level. I haven't ever had to consider a compromise when thinking about Benny's (our dog) healthcare and for that I am very grateful. Especially as he has some pretty significant surgery recently!

    ...

  • author
    Bill Clark
    Oct 13, 2021
    Fast turnaround

    Fast turnaround, no hassle. Exactly what you want in pet insurance.

    ...

  • author
    Kelly Alpert
    Oct 13, 2021
    Peace of Mind from Healthy Paws!

    We really appreciate the financial peace of mind that Healthy Paws provided during a traumatic health event. Our sweet golden retriever, Ozzie (age 1), recently suffered from a perforated ulcer and, as a result, a septic abdomen. The bill for a major surgery + 9 day hospital stay was quite high (more than $20k!). That we didn't have to worry about the hospital bill -- and could instead just focus on Ozzie's continued recovery/progress -- was quite a blessing. Ozzie's Healthy Paws policy covers 80% of expenses, with no maximum payout, and Healthy Paws reimbursed us for the claim within days. Thank you, Healthy Paws!! We have recommended you to all of our (many) friends with pets, and will continue to do so. P.S. Ozzie is doing great and back to his usual golden retriever antics with his big brother, Rafa! Whew!

    ...

  • author
    Heather
    Oct 13, 2021
    Great Pet Insurance, Get it!!

    My experience with Healthy Paws has been excellent. Unfortunately, we have needed to use the policy a couple times and HP has always came through for us! Our girl suffered from IVDD and with a successful operation and HP coverage it made all the difference to what could have been a much different ending! It is such a relief to know that it is there if and when you need to get the best care for your furbabies. Talk about a huge relief! They are timely, courteous, and always had a great experience with covering our babies. Thank you Healthy Paws!

    ...

  • author
    wolfgang wanless
    Oct 13, 2021
    Great service

    Healthy Paw's quick processing of my claims kept my little hellraiser stay in action

    ...

  • author
    LuLu
    Oct 12, 2021
    Healthy Paws...Great Service!

    Healthy Paws offers amazing service! We had to have surgery on our Newfoundland, Simon, who tore his ACL. The Drs & hospital staff were amazing & paired up with Healthy Paws...we were in great hands! We filed our claim through the website. The process was super simple & the claim was processed right away. We highly recommend them!

    ...

  • author
    Serena
    Oct 12, 2021
    Highly recommend Healthy Paws

    Highly recommend Healthy Paws! I got the recommendation from some friends and decided to get the insurance for my new family member. The smooth communication and strong support from the team made me feel very confident and impressive about the team after I filed the claim. Also the info and website is very detailed, clear and user-friendly for new users like me.

    ...

  • author
    Heagstermom
    Oct 12, 2021
    Healthy Paws equals healthy dogs

    After checking out multiple insurance companies for my new puppy, I decided on Healthy Paws. Boy, did I the right choice! They’ve kept in touch through the years with helpful articles and just always letting us know they were there for us. Our pup blew out her ACL recently. Instead of freaking out over how we were going to pay for this expensive surgery I knew we had coverage with our insurance. We had the freedom to work on getting Riley healthy without any worries. Healthy Paws even checked in on her progress a few days after surgery. It’s only a week and our payment is on its way. We couldn’t ask for anything more. Both of my dogs are on Healthy Paws and we love the feeling of security they give us.

    ...

  • author
    Sara Bynum
    Oct 12, 2021
    So grateful for Healthy Paws

    So grateful for Healthy Paws. The claims department is quick and attentive, I waited less than a week for my reimbursement. I don't know what we would have done without pet insurance; I am grateful that we didn't have to weigh our dogs health against our finances. I could not recommend healthy paws more!

    ...

  • author
    Chris Mohan
    Oct 11, 2021
    My rate doubled overnight without so…

    My rate doubled overnight without so much as an email! Couldn't believe it, so I tried contacting them and found it was easier to just cancel it. Didn't even use it for 8 yrs but my monthly premium was almost the same as my yearly deductible!

    ...

  • author
    Rita Jones
    Oct 08, 2021
    Healthy Paws is the Best!

    For years, we have carried insurance with Healthy Paws for all of our Field Trial dogs . . . It's a comfort knowing they are there if we need them. Always friendly, accommodating and strive to process reimbursements in a timely manner.

    ...

  • author
    Sarah Collins
    Oct 08, 2021
    Healthy Paws Pet Insurance

    Healthy Paws Pet Insurance reimbursed claims quickly when our dog required many X rays and prescription treatments for a recurring bronchial issue. It is easy to enroll and submitting a claim just takes a minute.

    ...

  • author
    Daniela Geraghty
    Oct 07, 2021
    My little dog Georgie became very…

    My little dog Georgie became very lethargic with a high fever that lasted almost a week. Pet insurance gives me peace of mind to allow the vets to do what needs to be done without worrying about the cost. The process of submitting all my bills was very easy. My claim was processed very quickly and I was reimbursed within the week. I would recommend Healthy Paws to anyone getting a new pet. You never know when or why they will get sick. Having to decide whether to treat a pet because of cost is a heartbreaking decision I am glad I don’t have to experience!

    ...

  • author
    Lori
    Oct 07, 2021
    Healthy Paws has been wonderful…

    Healthy Paws has been wonderful insurance for medical care for my dogs. The site is easy to use and they are very prompt. A definite worthwhile investment.

    ...

  • author
    Sheila McCormick
    Oct 07, 2021
    Healthy Paws Pet Insurance

    Couldn't be easier to submit claims, long lost of covered conditions. Super fast repayment, same day even if you choose direct deposit.

    ...

  • author
    Kayla Fratt
    Oct 06, 2021
    Financial lifesaver for active dogs!

    I've been a Healthy Paws customer since 2017. My dog Barley has had multiple big health scares over that time, but Healthy Paws has always been SO easy to work with! Barley swallowed a stick and needed big emergency abdominal surgery in 2019. It was a huge relief to know that Healthy Paws had my back with that expensive surgery, and I knew I could afford the diagnostics to keep him super-healthy. If I didn't have insurance I may have skipped some of the diagnostics! Then this summer Barley was bitten by a brown recluse spider. He ended up needing MONTHS of physical therapy, diagnostics, and debriding on a necrotic wound. Healthy Paws was there to help support me financially through all of that, which was a HUGE relief. I'd probably be financially ruined without Healthy Paws this summer.

    ...

  • author
    DR
    Oct 06, 2021
    Worth every penny

    When our dog suddenly lost function of rear legs we luckily found an emergency vet on the weekend that called in neurologist for emergency surgery. Having Healthy Paws made worrying about the unforseen financial impact a non issue. They even personally followed up to see how he was recovering. Very easy platform to use with the app, take picture of invoice and 2 days later direct deposit for covered amount. No hoops to jump through or typical insurance claim problems. We are so lucky to have found Healthy Paws and highly recommended.

    ...

  • author
    T Bouts
    Oct 05, 2021
    Healthy Paws is excellent pet insurance…

    Healthy Paws is excellent pet insurance co. Thru my 6 1/2 years with H.P. , we have never had a problem with claims being paid, after claim review. That is the mark of a quality insurance co.

    ...

  • author
    Staci A.
    Oct 05, 2021
    I love Healthy Paws

    I love Healthy Paws! After my elderly dog passed away a few years ago, I promised myself that I would get pet insurance for any future pets (I didn't have it for my dog & I regretted that). When I adopted my two cats at 12 weeks, I got quotes from every pet insurer I could find. I found Healthy Paws to be the best value--the coverage I was looking for at the best price backed by a name I trusted (Chubb companies). I have been really pleased with my decision ever since & especially this year when my 2-year-old boy cat developed urinary issues & then blockages. It was determined that he needed the PU surgery. It was such stress reliever knowing that the cost would be covered by my plan. And while my vet's office wouldn't accept direct pay from Healthy Paws, I knew that once I submitted my claim for reimbursement, I would have the money in my account within just a few days. Even with a couple of complications post-surgery, I never had to worry about a complicated or drawn-out claims process. In fact, my last claim was submitted on a Saturday & the money was in my account by Tuesday. Just amazing! And on top of that, they sent me an email asking how my cat was doing, which I appreciated so much. I'm really happy that I chose Healthy Paws & I cannot recommend them enough.

    ...

  • author
    HOLLY
    Oct 05, 2021
    Affordable pet insurance that actually covers things!

    Affordable monthly payment, low deductible, and it’s so easy to submit claims on their site! My claims have always been approved quickly and I’m reimbursed via direct deposit in a few days. Like any other pet insurance, Healthy paws has some fine print when it comes to what’s not covered - but that info is very clear and easy to find on their website. We are very pleased with what they’ve covered - including our dogs monthly pain medications, and her major knee surgery! I’ve called their customer service before and gotten quick and friendly answers to my questions... They even checked in via email to see how she was recovering.

    ...

  • author
    Jimmy Chung
    Oct 05, 2021
    The service is great

    The service is great. App is really easy to use and so was submitting a claim. I got reimbursed in a few days. Wish they made insurance plans for humans.

    ...

  • author
    Beth Smith
    Oct 05, 2021
    I highly recommend Healthy Paws

    I highly recommend Healthy Paws! I didn’t sign up until my dog was about 3 and wish I had from puppyhood. They were always fast with their reimbursements, especially when I opted for direct deposits after uploading the vet bills. When my girl finally lost her battle with mast cell cancer, they sent a very nice note and followed up soon afterwards. I’ll be reaching back out to Healthy Paws when I’m ready to get another best friend!

    ...

  • author
    Nicole G.
    Oct 04, 2021
    Nothing but pawsitive things!

    I've had nothing but a positive experience with HealthyPaws. When I first rescued my dog, I knew I had to get pet insurance for both peace of mind and because, well, I wanted to make sure my dog would be taken care of in emergencies. Signing up was super easy and submitting claims is simple and processed quickly. And customer service is so kind and responsive. They even reached out asking about my dog when he got sick. Highly recommend HealthyPaws and it's my go-to recommendation for friends with dogs.

    ...

  • author
    Manzano
    Oct 04, 2021
    When I first signed up it was because…

    When I first signed up it was because they said their rates wouldn't go up as my dogs aged. Well that was a lie! They increased my monthly payments every year, higher and higher and either tell me it's because vets are getting more expensive or because more people are making claims. Vets are not increasing prices at the rate my premiums are increasing and if they're insuring more pets technically that should lower everyone's premiums not raise them! Now they're making it drawn out and painful to get reimbursed, I've had about 6 form letter emails from them for one claim asking for more documents but not bothering to fill in the part of the form letter stating what they need. I've sent all my documents 3 times now and still no response as to why it's taking so long. I pay around $500 a month for this poor service, I've given them tens of thousands of dollars and made very few claims over the years and yet I'm treated so badly I came here to write this. I wouldn't recommend this insurance, they don't care for your pets they just want your money, as much of it as they can get.

    ...

  • author
    Tom Reynolds
    Oct 04, 2021
    Have had Healthy Paws since puppy was…

    Have had Healthy Paws since puppy was born. BEWARE OF THEIR PRICE INCREASES. Last yr in Oct 2020 they increased by 19%, now I received an email indicating a 22% increase for this yr with no claims in years. Close to a 50% increase total in 2 years!!!!So BEWARE of their unscrupulous price increases!!!!!!!

    ...

  • author
    Kylie Eaton
    Oct 04, 2021
    Highly Recommend!

    Easy submissions, great communication, and quick payments. I have an 8 month old puppy with lots of GI issues and a recent case of pneumonia. I am so glad we got insurance through Healthy Paws so there's less stress around an already stressful situation when taking her to the vet and specialists.

    ...

  • author
    Emily Fuentes
    Oct 02, 2021
    Quick and easy claim process

    When my dog tore his CCL and was told he had to have major knee surgery to correct it, I was nervous about being able to pay for it. Thankfully the claim process with Heathy Paws was so easy and they responded very quickly and reimbursed me for the costs of his surgery. It was such a relief to not worry about the financial concerns of surgery and to be able to get him the help he needed!

    ...

  • author
    Andrés A. Andrieu
    Oct 01, 2021
    Healthy Paws helped saved my pup's eye!

    I've been able to consistently give my pup the medical care he needs because of Healthypaws' amazing service and coverage. My dog recently needed to have emergency surgery to save his eye and the bill was more expensive than my own lasik surgery, which was in both eyes! Insurance is a must, especially with pets that require a bit more care. Healthypaws is extremely quick with processing claims and they always reach out if anything is missing or needed. So grateful for them!

    ...

  • author
    P WANG
    Sep 30, 2021
    I enrolled my puppy back in March 2019

    I enrolled my puppy back in March 2019. The premium increased around 35% in March 2021. Huge jump on premium. :) Do your research before enroll you pet(s).

    ...

  • author
    Debra Sodaro
    Sep 30, 2021
    Thank God for healthy paws!!!

    Thank God for healthy paws!!!! Without them I would be in debt overnight literally! My bill for my cat to have emergency pu surgery, etc came $7,600, HP reimbursed me 80% within three days.

    ...

  • author
    Phyllis Odell
    Sep 30, 2021
    Healthy Paws has performed above any…

    Healthy Paws has performed above any expectation I ever held for pet insurance. My Golden Retreiver has arthritis and receives accupuncture every 3 weeks. Covered 80%. He is just recovering from bilateral ACL surgery on his two back legs and Healthy Paws paid 80% within 24 hours of the invoice submission, via direct deposit into our checking account. Can’t get any better than that!

    ...

  • author
    Phyllis Perna
    Sep 29, 2021
    I have always been very very happy with…

    I have always been very very happy with the quick response of Healthy Paws Pet Insurance to my claims, with the concern that they demonstrate for my pet's well-being, and the overall affordability and comprehensive nature of their plan. My dog has had several serious surgical experiences and Healthy Paws has always showed concern and willingness to be of assistance however they are able.

    ...

  • author
    Gary Bernstein
    Sep 28, 2021
    Reliable and Honest

    I have had 2 occasions where my Golden Retriever was seriously ill. Healthy Paws covered the entire treatment and sent me a check within a week. They are reliable and honest.

    ...

  • author
    Mo
    Sep 27, 2021
    I used Healthy Paws and they doubled my rate…

    I used Healthy Paws to cover my two rescued cats for 7 years and was happy with them, even though I knew their rates were higher than other pet insurance plans. Then, in 2021 my insurance suddenly doubled due to past “use.” Yes, that is what Healthy Paws said was the reason. This put me in a bind because one of the kitties had more health issues than the other so I could not get insurance for her under another plan and be assured her medical needs would be covered if linked in some way to her past medical issues that Healthy Paws covered. So now I’m paying $40+ for one cat and almost $76 for the other who remains covered by Healthy Paws. Look elsewhere! Shame on Consumer Affairs for the high rating!

    ...

  • author
    Ellen Vogel
    Sep 27, 2021
    Excellent Pet Insurance

    I have had my dog covered by Healthy Paws for 7.5 Years. They have consistently provided excellent customer service and rapid reimbursement. Their policies are straight forward and they have no hidden 'rules' that resulted in a denied claim. I recommend Healthy Paws, especially given the cost of modern and technologically advanced veterinary care.

    ...

  • author
    Leane
    Sep 27, 2021
    Thank you so much for your concern for…

    Thank you so much for your concern for our little furry family member. You don’t know how much Healthy Paws helped us out. During that stressful time, the last thing we wanted to hear was that we had to pay all those bills 100% at the time of service. Holy moly!!! Of course you do it because it is what needs to be done but later we were thinking “How are we going to pay for this???” Thankfully, Tama is doing fantastic now!! Many thanks!!!

    ...

  • author
    Sandy T.
    Sep 27, 2021
    Don't trust their intro rates - they skyrocket later

    My 6-year-old dog has been insured with Healthy Paws for years and we've made very few claims. I was prepared for incremental increases in my monthly premium. However, I was shocked at how my Healthy Paws jacked up my rates over the past year. They skyrocketed from from $39.05 a month in May 2020 to $65.69 in June 2021. That's a 68% increase in the span of a year! According to their own website when I bought my insurance, the company stated: "Due to the increasing cost of new technology and advances in veterinary care, your rates will increase slightly each year. Our plan has factored the expected increase in the cost of veterinary care into your rates so that the annual premium increases are manageable." This is neither a "slight" or "manageable" premium hike. When I complained to the company, they pretty much said more people are filing claims in my state than expected and that's just the way it goes. I feel I was deceived by the company's website and that the company made false claims about its rates. I see it recently changed its website language under FAQs and no longer use the words "slight" or "reasonable" to describe their increasing rates. It's no wonder why. If you're looking for pet insurance, look elsewhere. They aren't a good company for your pet long term.

    ...

  • author
    Sherri
    Sep 26, 2021
    Healthy Paws is the best!

    Provides the BEST coverage at a very fair premium and has excellent customer service. My fur baby had thrombocytopenia then got esophagitis from the prednisone. It’s been almost a year of dealing with these issues. She required more advanced testing to verify there was no cancer or other issues due to the severity. HP even contacted me to check up on her! I tell everyone, if you want pet insurance get Healthy Paws!!

    ...

  • author
    Sonia Rivera
    Sep 23, 2021
    Healthy Paws is great and I would…

    Healthy Paws is great and I would recommend them to anyone who has a pet. They review claims right away and have a result in no time. I love the news letters I get from them with helpful information and tips about pets. They really seem to care.

    ...

  • author
    Linda Williamson
    Sep 22, 2021
    Jasper

    My Corgi puppy fractured his femur and required surgery. I submitted my claims. I was kept informed of the status of these claims. I had 4 in total. The process was really simple. I uploaded the invoices and his medical records. I received my reimbursements within 14 days. The staff at Healthy Paws are both professional and personable. I received an email from the staff checking on Jasper recovery the other day. This is an amazing company!

    ...

  • author
    for your order
    Sep 22, 2021
    How often can you brag on an insurance…

    How often can you brag on an insurance company? Healthy Paws Pet Insurance is a company that truly cares about pets and their owners. We have two French Bulldogs and one English Bulldog and when you love your pets you take care of them to the best of your ability. We are so grateful to have Healthy Paws on our team when it comes to caring for our furry babies. No matter how small or large our medical problems have been, the peace of mind that we have knowing that Healthy Paws is on our side is PRICELESS! Any time a friend tells me that they are considering a puppy (or kitty) into their lives I always tell them to immediately get them on a health insurance plan.....because you never know when or what will come your way but with Healthy Paws you don't need to worry about whether or not you can afford to give your fur babies the best options. I highly HIGHLY recommend this company.

    ...

  • author
    Emma Sheppard
    Sep 19, 2021
    I’m so happy with Healthy Paws.

    I’m so happy with Healthy Paws.

    ...

  • author
    Paul Evavold
    Sep 19, 2021
    Rate increases are ridiculous

    Healthy Paws continually raises their prices. This year, they raised their rates to 45% higher than when I initially signed up. There are much cheaper options for the same coverage. Cancelling with Healthy Paws is a terribly convoluted process. They will only process cancellations via email, but take over a week to respond to your email. Then they email you a link making sure your confirm you want to cancel. No, I emailed to cancel out of pure accident...

    ...

  • author
    Jodi Reardon
    Sep 17, 2021
    Great Customer Service

    We are so happy with Healthy Paws. They handled our claims quickly and efficiently, and made it so easy for us. It is clear they truly care about the health and well-being of our dogs. We highly recommend them!

    ...

  • author
    Gavin Price
    Sep 16, 2021
    It's fast and easy to submit a claim

    It's fast and easy to submit a claim. They respond pretty quickly, and as long as the claim is within the covered items (and they're pretty clear about what is and isn't) they're quick to reimburse. they've reimbursed my 90% for two knee surgeries in the last 18 months. Takes so much stress away from making health decisions for my dog.

    ...

  • author
    Melissa
    Sep 16, 2021
    I got pet insurance for my new pup…

    I got pet insurance for my new pup almost 4 years ago on a friend's recommendation. I am so very thankful for having found Healthy Paws. My girl had a luxated patella in November and had to have a major orthopedic surgery. She also has arthritis in that knee and her opposite hock. I just found out she has elbow dysplasia in both front legs and had a CT scan last week, so may be looking at more surgery. Through it all, Healthy Paws has been there answering my questions and enabling me to make these treatment decisions without having to balk over the cost. They have excellent and responsive customer service who really care, The claim submission is so quick and painless via the app (taking a photo of your invoice as you leave the vet and uploading it directly) and the claim processing has been unbelievably quick with direct deposit the following day. I have nothing but good things to say about this company and the people. Thank you all from the bottom of my heart!

    ...

  • author
    Katrina Eroen
    Sep 16, 2021
    Not only does healthy paws offer great…

    Not only does healthy paws offer great insurance but they really care about your pet. When my puppy recently underwent surgery they emailed and called to make sure he was recovering well. I couldn't be more pleased!

    ...

  • author
    Karen Garner
    Sep 16, 2021
    Outstanding pet insurance

    When I adopted a young dog last year, I wanted to get him signed up with pet insurance for any unforeseen issues that might arise. I did hours of research on different insurance companies and read many reviews and compared several different plans. I finally decided to go with Healthy Paws based on the good reviews and the fact that I liked the benefits they provided. Honestly I would hope to pay my monthly premium and never need to file a claim but when my boy had a seizure very unexpectedly and then serious GI issues for over 2 weeks, I was very grateful to have Healthy Paws insurance. It has been very easy to file claims through the app and the customer service has been top notch. It was a very stressful time for us and helpful staff at Healthy Paws were very supportive. They even sent an email to check in on my boy to see how he was feeling. I would not hesitate to recommend Healthy Paws to any pet owners considering an insurance plan for their beloved fur baby.

    ...

  • author
    Alex Mayer
    Sep 15, 2021
    I fully endorse Health Paws Pet Insurance

    I fully endorse Health Paws Pet Insurance to anyone who has a pet. Am blessed to be able to afford the expenses associated with Ayla's cancer, but I've had Healthy Paws Pet Insurance since she was eligible. I've never had to seek a claim until a month ago, but they have honored their agreement - reimbursing 90% of the vet bills associated with her treatment. When I first signed up for Ayla's insurance I was very much not in a position to cover a $7,000 vet bill. HOWVER by paying for pet insurance, I knew I had the security of never having to wonder if someday I'd be forced to ask myself: Is it a decision between my wallet or my dogs life? For such a low cost - less than $40/month the first couple of years to less than $80/month at six years - I had this security. And today they have honored all of their agreements with me. I strongly recommend to anyone getting a service like this.

    ...

  • author
    Gary Bush
    Sep 14, 2021
    Healthy Paws Rocks!

    I can't say enough good things about Healthy Paws Pet Insurance! I enrolled my cute puppy, Abbey, in the program as soon as I adopted her, and it was a great decision. Claims are ridiculously easy to file. Seriously, if it takes you longer than 5 minutes to file your claim with Healthy Paws, you're probably doing it wrong. Claims are paid very quickly (one time, it was done on the same day!). Their customer service is outstanding. Abbey recently had a severe bout with pancreatitis. She was hospitalized for one week. We thought we were gonna lose her. But she pulled through (she's a fighter!). When it was over with, we had a bill from the emergency vet hospital for $10,000. Yep, $10K. I filed my claim with Healthy Paws in 5 minutes, and within 5 business days I received a reimbursement of $7,500 direct deposited in my bank account! They paid 80% of Abbey's $10K vet bill, with absolutely zero questions asked. I hate to think what our choices may have been forced to be if we didn't have Abbey enrolled in Healthy Paws. If you're looking for the absolute top-notch health insurance for your fur baby, Healthy Paws is it!

    ...

  • author
    John W
    Sep 13, 2021
    THE PRO'S AND CON'S

    PRO'S. Our 3 dogs all have Healthy Paws insurance for 7 years now. Its has been very helpful and quick turnaround for reimbursement. The Cons.... Since our initial purchase of this insurance our premiums have almost doubled and contacting a representative for a issue lately seems impossible! tried calling and email, all I receive is a automated message that is not helpful.

    ...

  • author
    Elise Barberis
    Sep 13, 2021
    Zero Regrets in Choosing Healthy Paws

    After a year of vet visit after vet visit, I really have to hand it to Healthy Paws. My cat, Nemo, has had a pretty traumatic year, health-wise. Between an FIC diagnosis and some strange GI symptoms that we're still getting to the bottom of, he's been in-and-out of a string of vets' offices, has seen a few specialists, and has made a number of trips to emergency vets. Throughout the year, he's probably endured a half dozen series of xrays, three ultrasounds (two with sedation, one with a specialist), and at least 5 blood panels. None of this would have been possible without Healthy Paws. Thanks to our coverage, I can always say "yes" to the vet when another test is proposed or avenue explored. I've never had to decide between his care and my wallet. Most fantastically, his FIC is the most stable it's been in ten months and we've ruled out all the "scary GI culprits", so we're likely looking at an obscure intolerance. I'm feeling hopeful for the first time in a long time. While Healthy Paws doesn't cover routine care or the exam itself, when a pet is truly experiencing a health crisis (and the bills are rapidly adding up), it becomes very apparent very quickly how valuable pet insurance is. Nemo would have to live 33 years at our current monthly rate for us to "lose money" on this plan (additionally, the peace of mind this insurance provides cannot be put into a monetary figure, but is even more valuable, in my opinion). While I hope I never face so many health challenges with another pet, it's great to know that Healthy Paws will always be there. I am so thankful to be writing this review with my beloved boy snoozing away on my lap. He's just celebrated his sixth birthday, a milestone I feared we wouldn't reach a few months ago. Thank you, Healthy Paws, for keeping Nemo protected. I recommend your services every chance I get.

    ...

  • author
    Nicole Petranchuk
    Sep 11, 2021
    Healthy Paws is Pawsitively Great!

    Healthy Paws has far exceeded my expectations! Submitting a claim via email or their app is very easy and their customer service is stellar. Whenever I have a question, it is quickly answered by a friendly and helpful representative.

    ...

  • author
    Mary Gross
    Sep 09, 2021
    Buyer Beware

    My first anniversary date is 11/2021. Over the past couple of months, my 4 year old dog tested positive for an autoimmune skin condition which required a nose biopsy, frequent visits to the vet and medication. I submitted a claim for the nose biopsy which was summarily declined before the results came back. Appealing the decision, they eventually paid part of it. Then, there were two sick visits to the vet neither which were covered because they are considered pet exams. The meds were covered, but needed to be submitted separately, and one was overlooked and needed my follow up to get the reimbursement. Today, I got a note saying my premium would be going up almost $10 a month on my first anniversary date based on a state by state reimbursement algorithm. They reevaluate your premiums every year, I’m sure, with an eye towards raising them. I’m also understanding that the deductibles can go up as your pets age. I’m warning you to look closely at these pet insurance companies and do a proper comparison before you buy. And I don’t recommend Healthy Paws.

    ...

  • author
    Armen
    Sep 09, 2021
    Great coverage at a good price and a…

    Great coverage at a good price and a hassle-free claims process. Our dog suffered a complete rupture of his right CCL in 2019 and then his left almost exactly two years later. Healthy Paws covered almost all of the associated cost of both surgeries. I can't imagine an easier claims process - just upload your bills and receive reimbursement a few days later. It's a relief to be able to focus on helping our dog with his recovery with a fantastic insurance company on our side.

    ...

  • author
    Hajung Roh
    Sep 09, 2021
    Great insurance for a rainy day! Your pet needs it

    I have had the insurance for both of my cats for the past 2 years and I will confidently say the decision was one of the best decisions I made. My cats were both 5 and 6 when I got the insurance coverage and they didn't have any previous history of diseases. They were all rescued and not any specific breed so no genetic issues I know of. The process was easy from the beginning with all the documents submission done via the app. I got this insurance to prepare for any disastrous incidents. I didn't want to make any decision based on my financial availability if anything happen to my cats. And the monthly fee for both cats weren't too bad (initially $27 per month for both and now $33) This decision paid off. Last year, somi got an aspirational pneumonia and I had to take her to an emergency clinic. At that moment, having the insurance allowed me not worrying about the emergency bills that might cost an arm and a leg. And when I got the bill, the healthy paw was so quick to process the claim and most of treatment was covered and lifted a great deal of my financial burden. Since then, I am recommending the healthy paw insurance for everyone. I know that there are many pet insurance company with so many different coverage ( preventive care cover or dental cover) and when it comes to the claim, they never meet the expectation and give a hard time for the pet owners. I had a couple of friends also who experience the similar situations. And hearing that insurance horror stories and knowing how easy it was for me to claim for my case, I highly recommend the healthy paw insurance. The pet insurance would not save your dimes and pennies in your routine veterinary visits, but it will come and save you when your pet is in severe condition like it did with mine.

    ...

  • author
    Amy Natale-McConnell
    Sep 09, 2021
    Incredibly reliable insurance

    Incredibly reliable insurance. Very easy to file claims. C/S has been very friendly and informative when I’ve called. My pet had 2 TPLO surgeries and then needed hardware removed a year later because of rejection. Thank God we had insurance! Definitely will use Healthy Paws for every pet into the future!

    ...

  • author
    Ley Con
    Sep 08, 2021
    I never write a review but this company…

    I never write a review but this company is far from professional. I insured my healthy dog to have piece of mind, first claim I have submitted after three years, they refused to process due to lack of medical history of a healthy dog even though I have shown our regular vet visits. I am not out for reimbursement anymore but I want others to be aware. It is a scam. They also kept increasing the monthly charges of last years but I have never complained. At this point, I am taking my case to consumer protection agencies.

    ...

  • author
    janet
    Sep 08, 2021
    Having good coverage is a blessing!!!

    Having good coverage is a blessing! We've carried Healthy Paws for about 4 years now on at least one dog. Now all 4 are covered. Recently, our beloved coonhound Maybellene got very sick. In the process of treating and trying to figure out what was going on, we spent almost $6000 on vet bills. After the claims were paid, which was EXTREMELY fast, we were hugely relieved to have a large portion of that back to return to savings. If you don't have pet insurance, you need it! Healthy Paws also helps shelter pets when someone uses your referral code, so how can you beat that? I will always have insurance on my babies, and they have been wonderful! They even followed up on Maybellene a few weeks later. I truly appreciate that care and concern. Thank you, Healthy Pets!! I am posting here because I contacted them and asked where I could leave a review. I want all my friends to have this piece of mind when it comes to their fur family. Who has ever been able to say, "Nah, don't do that test. Even though it might tell us what is wrong & how to treat it, we don't think the dog is worth that". NOBODY I know! Get the insurance, you will not regret it!

    ...

  • author
    LLS
    Sep 07, 2021
    I'll never go without a Healthy Paws insurance policy again!

    We bought Healthy Paws insurance for our sweet dog when she was about 4 years old. Since she wasn't a puppy I was worried -- many pet insurance companies only take baby pets and I hoped I would be able to count on the coverage in the future. I worried they might say something was "pre-existing" -- she didn't have anything going on except food allergies but I was afraid that might be used as an excuse to not pay later. I could have saved myself the worry! We have had quite a few claims over the years and I have never ever been given any grief on getting the policy benefits for any claim I have filed. In fact, I am so convinced I will never go without a Healthy Paws insurance policy ever again. In addition, filing claims is super easy -- using the online form it takes only about a minute to file a claim and you can even do it on your phone. If you ever need to call for help, the customer service representatives are AMAZING! They are incredibly friendly and helpful and it's clear they care first and foremost about your pet. It's a pleasure to do business with Healthy Paws!

    ...

  • author
    Kandy Burris
    Sep 07, 2021
    Tough critic gives 5 stars!

    **I am a hard critic. There has never been an issue with Healthy Paws. All experiences are very pleasant!

    ...

  • author
    kashif
    Sep 07, 2021
    Fair and quick

    I was not expecting that claim will be processed so quickly and easy without any hassle. I uploaded hospital discharge form of my cat's leg surgery and received a cheque in a couple of days. Highly recommended

    ...

  • author
    Jess
    Sep 06, 2021
    Outrageous price increases

    I signed both of my dogs up for healthy paws in 2015 and 2016. When first enrolled the insurance was around 100 per month for both of my pets. I understand prices need to be increased each year. However for my 2 dogs I am now paying 303 a month and they say claims do not increase based off of your pets claims. Unfortunately both of my dogs have had some health issues over the last few years which resulted in quite a few vet visits. Multiple times claims had been denied or not paid as they marked it as preventative care. I'm sorry but what dog normally gets bloodwork done multiple times a year that would be preventative. My vet has even sent forms in from visits to show that it was not a wellness checkup. Paying over 4000 a year with my deductible seems a little outrageous and who can really afford this? From what I have noticed is your insurance will stay lower as long as you don't put many claims in on your pets.

    ...

  • author
    Janni
    Sep 06, 2021
    My German Shepherd’s injury

    My German Shepherd fell causing an injury to his discs in his back, this lead to surgery and the removal of three discs. This type of injury requires a neurosurgeon we used Dr. C. Jurney she’s terrific. This type of surgery is on the expense side and I’m so glad we have Healthy Paws Insurance. We filed the claim and they took care of it within a week. I call that excellent service they even emailed me to see how Grizz was doing.

    ...

  • author
    Jenny
    Sep 03, 2021
    Covered Open Heart Surgery including Bypass

    We have had Healthy Paws since 2018. We ABSOLUTELY LOVE HP's! We will never have any other insurance EVER! We took our Weimaraner puppy in for an X-ray for his front leg limp (puppies being puppies), and it showed his super enlarged heart in the X-ray. What ended up being a leg sprain, turned into much much worse and life-threatening. After a Cardiologist appt asap, Frank was dx with a rare congenital heart disease called, Tricuspid Valve Dysplasia, which dogs succumb usually by age 3 without intervention. We found out that Frank was a candidate for Open Heart Surgery at the only place in the World that performs TVD surgery, @ Colorado State University Veterinary Teaching Hospital. He had Open Heart Surgery on 7/31/19 at 17 months old, which included Cardiopulmonary Bypass by a Perfusionist from the human hospital. Frank will be 4 on 12/9/21. We chose the 90% coverage, not knowing of his heart issue and Healthy Paws Paid 90% of his surgery except for the exam costs. HIGHLY RECOMMEND! Super easy to submit claims and fast reimbursement. LOVE HP's!

    ...

  • author
    jojo salvador
    Sep 03, 2021
    Denied Claims

    My dog just got discharged from the animal hospital this Tuesday 08/31/21 and Healthy Paws denied all my insurance claims sighting a pre-existing condition.  He had ITP (6 years ago) and got IMHA a week ago.  Different disease as ITP destroys blood platelets and IMHA destroys Red Blood Cell.  It was not a pre-existing condition as my dog’s attending physicians said these are 2 completely different diseases.  Pre-existing if he had a relapse on ITP but the one he got is IMHA. This is not about money as i can spend twice the amount of money i am claiming. This is about integrity...

    ...

  • author
    Phillip Biondello
    Sep 03, 2021
    This company is excellent

    This company is excellent. Not just because they actually pay out on claims, but also they are efficient, thorough and very fast. We had the unfortunate experience of our dog coming down with some sort of virus and a also some kind of hard growth on her belly. She needed x-rays, ultrasound, bloodwork, stool tests, the whole gamut. Turned out it was just a Gastrointestinal infection and some fatty tissue build up which turned out to be harmless and she was OK after a few days with some medicine. You just don’t know any of this until after the visits, but those few visits to the emergency vet cost me over $2000 in the course of three visits over 8 days. I submitted a claim after each visit and it was promptly processed and reimbursed within a couple of days each time. I hope we don’t have to use our insurance very often, but it’s nice to know that if we do we have a reliable company now.

    ...

  • author
    Julio Gonzalez
    Sep 03, 2021
    Amazing service, empathetic staff

    So my two-year-old cat had to be rushed to emergency vet/hospital four a urinary blockage that he had. Immediately after he received his care I received invoices and submitted them I was quickly received with a call asking how stash was and to ask me a couple other questions. This was a bill over $3800 so I was a little concerned with the phones and healthy paws helped escalate and deliver this claim process within 7 days. I definitely recommend using healthy paws as they were great efficient professional and empathetic.

    ...

  • author
    Sharon
    Sep 02, 2021
    The worst customer service I have ever…

    The worst customer service I have ever experienced. Takes forever for anyone to answer a call. Sent in a claim and got the run around about the claim being processed and paid. I was told over and over that my vet never sent the necessary records which I found out was not the truth so I ask the vet to send them to me so I too forwandered them on. Then they needed additional information from my vet which I found out they received but the records were never sent to the review person's until I called. Now I am told I have to wait another 30 days while I continue to pay my premium not knowing if our claim will be paid or not. I have spent hours on the phone talking to so many different individuals with different stories being told to me. The stress and time spent is not worth it.

    ...

  • author
    Diana Rollins
    Sep 02, 2021
    Healthy Paws Insurance is WORTH IT

    I cannot even express how THANKFUL I am for Healthy Paws. My 3yr kitty named Jacob all of a sudden became so so sick. His fever touched 105.6. They thought his liver, pancreas, and gallbladder was failing. He had to be in the hospital for 5 days/nights. .... it was almost 10k. right? But Healthy Paws came to the rescue and was able to reimburse a large portion of that bill. If you are on the edge about getting the insurance... DO IT. You will not regret it.

    ...

  • author
    DOUG & MRS
    Sep 01, 2021
    Response time…

    We had questions regarding a new policy. No body answers the phone or you are told there is a 2 hour wait or to call back later. That's not very encouraging for a new client.

    ...

  • author
    Yongli Gao
    Sep 01, 2021
    A great pet insurance to have

    Healthy Paws was recommended by many colleagues when I got my dog as a little puppy 6 years ago, I choose HP despite another pet insurance was offered with discount price from my work. As most pet owners, I don't even think about the pet insurance much when our furkids are healthy. There were a few incidents in the past, she needed some medications or treatments for parasite like Giardia or a cracked tooth, HP has been very responsive and always explained the policy in detail for their decision. Most recently my dog was diagnosed with anal sec tumor, facing a large amount vet bill for the surgery and possible future chemotherapy, I did not hesitate or worry about the necessary treatments, since I know that HP will cover all reasonable cost. In fact, the claim for the surgery bill was filed on last Friday afternoon and I already got the final decision this Monday with everything covered by the policy. I am very impressed with their fast response and the warm and caring messages I received during these difficult times. It is extremely comforting to know that you could just focus on your furkid's best being without worry about too much on the vet bills. I strongly recommend Healthy Paws Pet Insurance for anyone.

    ...

  • author
    Liz
    Sep 01, 2021
    Excellent insurance -- glad I have it!

    I have had Healthy Paws pet insurance for my 2 cats and 2 dogs for the last 4 years. Sadly, one of my animals has had major health problems every year. Healthy Paws has been wonderful. It is easy to submit claims, a decision is made and payment sent within a week. The customer service is outstanding. On Friday the 13th my little dog Pretzel lost the use of her back legs due to a blown out disk in her back. The cost so far is more than $10,000 -- for ER treatment, spinal surgery and dog rehab. Healthy Paws has cheerfully paid 80% of the cost -- much more responsive and efficient than my Blue Cross people insurance!!

    ...

  • author
    Jill D.
    Aug 31, 2021
    Healthy Paws pet insurance

    My husband and I insured our 2 cats at the advice of our vet, and we were very happy we followed that advice! One of our cats has had several large claims, and we have been very impressed with Healthy Paws. Filing a claim is simple, the coverage has been great, the reimbursement quick, and the customer service helpful. We are very pleased with Healthy Paws and would highly recommend it to other pet owners.

    ...

  • author
    brieona cornelius
    Aug 30, 2021
    It has been great working with Healthy…

    It has been great working with Healthy Paws. They are super prompt, and have great customer service. After my puppy had surgery they went out of their way to check in on her, which I thought was extremely thoughtful . I would definitely recommend this pet insurance to all my friends.

    ...

  • author
    Brian N. Marietta, GA
    Aug 30, 2021
    Healthy Paws Pet Insurance is Excellent

    I had a wonderful experience with Healthy Paws covering emergency veterinary expenses for my 14 year old Doberman recently. I suspected she was experiencing a Urinary Tract Infection and knew she needed to be seen quickly to prevent it from spreading. I was able to take her to my vet to receive the highest quality care, all the while knowing her policy with Healthy Paws would stand behind us and cover the cost of her treatment; allowing me to focus on tending to her medical needs and ensuring she felt better as soon as possible. I have had all my rescue dogs covered with Healthy Paws since 2010 and their genuine concern for the cause of finding homes for homeless pets and providing a way for pet parents to pay for sometimes expensive medical care is above and beyond. I would highly recommend them!

    ...

  • author
    Ryan Reed
    Aug 29, 2021
    Excellent service

    We have been with Healthy Paws ever since adopting our dog in 2015. They have been nothing short of outstanding by providing transparent, understandable, and user friendly service. Most recently our dog needed emergency care, which required us to submit a claim. Within 48 hours the claim was processed and we received reimbursement within the week. We have also referred Healthy Paws to other family members who also have had great experience with them!

    ...

  • author
    Katherine Krumm
    Aug 29, 2021
    Waste of money!

    After experiencing so many health issues with my childhood family dog, I was convinced that I would always have pet insurance for every animal I ever own; and advocated for others to do the same. Unfortunately, my experience with Healthy Paws has since caused me to do a complete 180 turn on my opinion. Since becoming a loyal customer in 2015, I can count on less than one hand how many claims were actually covered. With monthly premiums increasing to $150 in 2021, Healthy Paws covered all of $4 out of $200 on my dogs' most recent medical issue. After sinking over $1,000 in just 2021 on one dogs' premium, I was expecting more. But no, they are almost worse than human health insurance companies. Upon cancelling my policy, I was met with the worst customer service after having to call 4 different times to get my monthly premium back. You're better off just setting up a savings account and putting the premium aside in there.

    ...

  • author
    Miwa Yoshihara
    Aug 29, 2021
    Recommendation

    Maia, our 1 year old puppy, had to be taken to see an emergency vet due to some stomach issues. Fortunately, after blood tests and x-rays, it was determined that Maia's heath issues were not serious. I filed a claim to Healthy Paws and it was processed within 1 to 2 days. Since meeting the deductible, I received a check within 10 days for reimbursement for the claim. The claim process was very easy to complete and the response time was incredibly fast. Maia is back to her energetic self and I feel at ease knowing that I have pet insurance that I can rely on.

    ...

  • author
    Carol Phillips
    Aug 28, 2021
    Very pleased with "Health Paws!"

    Our one-year-old kitty was taken suddenly ill recently with repeated bouts of vomiting, and loss of energy. We took him to our local vet. They x-rayed him, gave him IV fluids and medication and kept him overnight. By the next day he was thankfully feeling much better. We took him home and he was quickly back to his former self. We notified Healthy Paws, sent in the vet's notes, and quickly received a response that they would cover 80% of the bill, minus a small copay. Sure enough, a few days later we received a check in the mail. A few days after that, they even called to enquire as to how he was doing! We couldn't be happier with this insurance company. Worth every penny! Thanks!

    ...

  • author
    John
    Aug 26, 2021
    Absolutely the best!

    Insurance is one of those things that it's hard to feel good about - until you need it. That is where HealthyPaws absolutley delivers above and beyond. Our dog was diagnosed with a degenerative disc disease a couple years ago. We love the guy and he was getting the surgery regardless of coverage. I called Healthypaws to see if this procedure was covered and sure enough, it was. I called HP a couple weeks after to see what the hold up was in processing my claim only to find the vet didn't file it as they promised. This is where the real customer service magic happened. The girl I was talking to said not to worry, that she would call the vet and get all the forms, etc. By the end of the day I had confirmation that the claim was filed. a day later it was approved and 3 days later I had a check. Amazing! Since that time our poor guys has managed to tear his CCL in both knees - at separate times. In both case the claim was filed and paid within a week. What else could you possibly ask for? This company is serious about it's mission. And our boy is healthy and thriving in part because of it!

    ...

  • author
    Brooke
    Aug 26, 2021
    Complete bait-and-switch

    Complete bait-and-switch. I signed up for Healthy Paws after doing extensive research and being told that premium increases would be "manageable" and not due to my pet's age. I was not told that my initial premium was a "promotional rate" and that the rate would increase 40% over 3 years. My dog is young and healthy without any claims over this period. I wanted to be a long-term customer to help protect us as my dog gets older, but the total cost thus far (and projected into the future) is clear that I am better off putting the money in my own pocket. Healthy Paws sends vague "policy update" emails but never clearly indicated any rate increases and left me to find out by checking my credit card statements. I seriously regret getting caught up in their marketing about the scary costs of vet bills. Icing on the cake: the minute you cancel, they delete your customer account so you no longer have access to policy documents!

    ...

  • author
    Maria Denina
    Aug 26, 2021
    I am outraged

    I am outraged! I have been a long term customer since 2013 and they raised my rate from $67.03 to $152.75. In times like these they choose to take advantage of people?! Their lack of empathy and honesty is disgusting! Flat out UNETHICAL!! I DO NOT RECOMMEND THEM!

    ...

  • author
    Gary
    Aug 25, 2021
    Surgical coverage with Healthy Paws Pet Insurance

    I have had Healthy Paws Pet Insurance for many years and several pets. My dog Ziggy recently suffered a torn knee ligament which required surgical repair. Healthy Paws provided excellent coverage and were very efficient and caring in their processing of my claim. I would highly recommend Healthy Paws Pet Insurance. They are a great company who really provides a fantastic service to their customers and their pets.

    ...

  • author
    Dan
    Aug 25, 2021
    I Highly Recommend Healthy Paws Pet Insurance!

    I have had my Black Labrador on Healthy Paws Pet Insurance since she was two years old. Though she was extremely healthy, I purchased the insurance because labs are active and have accidents. Five years went by until I needed to use the policy. My dog was diagnosed with Cushing’s Disease and the meds are rather expensive. Healthy Paws paid 80% of the cost of the blood tests and the medicine after I satisfied the $250 deductible. Then, this year, my dog tore ligaments in her calcaneal tendon. Since the repair and treatment would cost over $6,000, I called Healthy Paws and asked if I needed a pre-approval. The representative told me that a pre-approval was not necessary and all I had to do was submit the vet invoices. As with other claims, Healthy Paws paid 80% of the surgery and treatment costs. It is easy to submit the invoices—I scan mine and use the website, but one can take a picture of the invoice using the Healthy Paws app to submit a claim as well. I am very thankful that I signed up my lab for Healthy Paws when she was younger. I shopped for policies when I was looking several years ago and Healthy Paws provided the best coverage for the price that fit my needs.

    ...

  • author
    Nancy Lawhorn
    Aug 25, 2021
    Yes I am giving Healthy Paws a bad…

    Yes I am giving Healthy Paws a bad review. Several things: #1 probably my fault, I dropped my dogs to go to Nationwide for the dental. Then I found out that they would not accept one of my 2 dogs due to pancreatitis. So I added them back to Healthy Paws. The rate increased because I was insuring dogs at their current age. They did not honor the fact that they were gone for a matter of days. #2 They neglected to focus on the Vet invoice and just reimbursed for one dog. #3 For the past several years they keep holding me up by asking for vet records, one dog at a time. #4 Every time I submit glucosamine charges, it's always for Jackson. This time they got confused. The claims section states that they are waiting for more documents on Ami. They did not state what they needed. I submitted on 8/3. It's now 8/25 and I finally was able to reach them in their time zone. They stated Ami's name was missing on the Glucosamine receipt. IT IS NOT FOR AMI, JACKSON ONLY, AS ALWAYS. I have had Healthy Paws for 10 years now. They have gone down hill for the past several years. Oh, #5 all of a sudden my rate increased. I called and asked why. They answered that other dogs are using the insurance more. WHAT?? My pancreatitis dog has never used Healthy Paws for pancreatitis. My dogs go for wellness and dental which is not covered. They have used it for holistic and the emergency room for an extreme reaction to flea/tick shots. Pancreatitis dog is a rescue dog. We took her to the ER several times due to her, it looked like to us, freaking out. Healthy Paws gets their $228.10/mo on time through auto pay. I would expect the same on time reimbursement payment, which does not happen anymore.

    ...

  • author
    Brian F
    Aug 25, 2021
    I bought insurance for my new pup cause…

    I bought insurance for my new pup cause he is very rambunctious and full of energy. Even though I keep a close eye on him, I can't always watch him. Boy am I glad I did. I have already saved thousands in Vet bills in under a year! He swallowed a foreign object and had to have emergency surgery which would have been $3,000+ out of pocket. Healthy Paws covered 90% minus my deductible saving me thousands. Check arrived in about 10 days. Will continue to carry insurance and very happy with their service. Brian, Mount Dora FL

    ...

  • author
    T.R.
    Aug 24, 2021
    Not unless you have DEEP pockets for nothing

    I agree with the TON of clients who are arguing the increase in rates. My monthly rate just increased by $30 per month for one dog and I have not submitted ANY substantial claims and she is 7.5 years old. They responded that it was due to the increase in claims filed in my state and basically they spread the costs across their customers. They do not take into account long term customers nor those who have not had any incidents yet dutifully pay the premium monthly. I will be shopping!

    ...

  • author
    Dan
    Aug 24, 2021
    Don’t waste your money…

    I wouldn’t recommend wasting your money on Healthy Paws. I have two corgis - one of who had two torn knee ligament (CCL). Healthy Paws didn’t end up helping us with either of them. Our dog was checked on a couple months before the incident because she was limping but turned out she was fine but because of that Healthy Paws said it was a pre-existing injury so they didn’t help us out. So we shelled out 4K next thing we know 8 months after full recovery she blew out the other knee (TPLO). This time healthy paws told us to “Read the fine print”… that is your dog had a TPLO or CCL previously they wouldn’t cover the cost of a second surgery.. which was absolutely crazy. And I’m not even sure they ever helped us with anything.. total waste of time and money. Their customer service was terrible as well. Company based off lies and deceit… do yourself a favor and don’t give them your money.

    ...

  • author
    A.H.
    Aug 23, 2021
    So impressed with Healthy Paws

    I have been so impressed with Healthy Paws Pet Insurance. My dog has has a series of health issues over the last year, but because of Healthy Paws I have been able to avoid worrying about the financials and focus on my dog's health. All of the recent claims I have made have been processed quickly and reimbursed even quicker (often within 24 hours). After his recent surgery, the Healthy Paws team even followed up to check on his recovery!

    ...

  • author
    Barbara C
    Aug 23, 2021
    I just cancelled my Healthy Paws…

    I just cancelled my Healthy Paws Insurance. Rates have increased significantly as my dog has gotten older (as other customers have mentioned). Which would be understandable if Healthy Paws had covered ANYTHING or put ANY of my claims through. They consistently cite "missing medical records" as a reason for denial. Sorry if I decided to rescue a dog rather than buy a puppy. Even so, we had all my dogs medical records accounted for and Healthy Paws still denied all our claims. This company discriminates against those who adopt/rescue dogs. My coworker who gets her puppies from a breeder has had NO problems getting claims approved. That is very disappointing. I would stay far far away from this company.

    ...

    site logo

    Copyright © 2009-2021 Natural Intelligence Ltd. All Rights Reserved.

    By using our content, products & services you agree to our Terms of Use and Privacy Policy.

    • About Us
    • Cookie Policy
    • Terms of Use
    • Partner with us
    • Privacy Policy
    • Contact

    Designed to help users make confident decisions online, this website contains information about a wide range of products and services. Certain details, including but not limited to prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such. Company listings on this site DO NOT imply endorsement. We are not a loan provider or a broker and we do not offer loans or mortgages directly to end users, but only allows users to match with lending partners and platforms that may extend a loan. All loan approval decisions and terms are determined by the loan providers at the time of your application with them. Any matching request submitted through our website does not constitute a loan application and you will have to submit a loan application to the respective lender before the lender provides you with an actual offer. We do not warrant that you will be approved for a loan, nor that you will be offered a loan with the same terms presented on our website.

    Reproduction in whole or in part is strictly prohibited.