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Healthy Paws Review 2023
Reviews 1,966
HealthyPaws
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HealthyPaws
Excellent
Reviews 1,966
Michael Graw
Feb. 08, 2023
2 min read
Michael Graw
HealthyPaws Summary
Healthy Paws offers a pet insurance policy for dogs and cats. The company’s plan covers up to 90% of medical expenses and most claims are reimbursed within 2 days. The plan doesn’t have any per-incident or annual caps on reimbursement and you can visit any veterinarian. Your pet can be enrolled in coverage at any age, although Healthy Paws does not cover pre-existing conditions or preventative care.
Pros
  • No per-incident or annual reimbursement caps
  • Most claims are paid within 2 days
  • Visit any veterinarian
Cons
  • Limited plan customization options
  • Does not cover preventative care
  • Requires a 15-day waiting period

HealthyPaws at a glance

8.0
Editorial score

Online experience

Great site with learning resources
8.0

Customizable rates and services

Customizable plans and rates, upper age limit
8.0

Claims payout waiting period

Days
8.0

Customer support

Evening and weekend communication available through multiple channels
8.0

Bundles

Multiple bundles available
8.0

HealthyPaws HealthyPaws Visit Site

What Does it Cover

The Healthy Paws pet insurance plan covers a wide range of conditions, including: 

  • Illnesses
  • Accidents
  • Chronic conditions
  • Cancer treatment
  • Emergency care
  • Specialty care
  • Alternative treatments
  • Surgery
  • Prescription medications
  • Diagnostics (X-rays, blood tests, ultrasounds)

Insurance Plans & Pricing

Healthy Paws only offers a single plan option for dogs and cats. This plan does not have annual or per-incident reimbursement limits, and you have the option to customize both your deductible and reimbursement rate.

For a male 2-year old, medium-sized dog, a 90% reimbursement rate and $100 deductible costs $84.50 per month. For the same pet with a 70% reimbursement rate and $500 deductible, coverage costs $39.64 per month. 

For a 5-year old domestic short-hair female cat, a 80% reimbursement rate and $250 deductible costs $25.47 per month. For a 70% reimbursement rate and $500 deductible, coverage costs $19.31 per month. These rates are based on April 2021 premiums in Pacoima, CA.¹

What is Not Covered

The Healthy Paws plan does not cover pre-existing conditions, whether they were fully diagnosed or just visible prior to enrolling your pet. It also does not cover preventative treatment, spaying or neutering, or routine dental care. The Healthy Paws plan also does not reimburse for examination fees or referral fees. 

Waiting Periods

Healthy Paws requires a 15-day waiting period² before your plan coverage takes effect.

Coverage Limits

There are no per-incident, monthly, or annual coverage limits with the Healthy Paws plan.

Reimbursement and deductibles:

You can customize your Healthy Paws insurance plan to select a 70%, 80%, or 90% reimbursement rate. You can also choose a $100, $250, or $500 annual deductible.

Pet TypeShort-hair catMedium mixed-breed dogLabrador Mix
Age524
Reimbursement Level80%90%80%
Deductible$250$500$250
Price per month$12.45$33.47$39.23

Claims and Service

You can submit a claim to Healthy Paws through your online account, through the Healthy Paws mobile app, or by email. Your claim must include the invoice from your veterinarian and your pet’s entire medical history if Healthy Paws does not already have this information on file. Most claims are processed within 2 days and reimbursements can be sent by direct deposit or check.

If you have a question about your claim, you can reach Healthy Paws’ customer service team by phone, email, or live chat. Support is available from 7 AM to 5 PM (PST) Monday to Friday and 8 AM to 5 PM Saturday.

What You Might Like

The Healthy Paws plan doesn’t impose per-incident or annual reimbursement limits. So, you’re covered even if your pet has multiple accidents or illnesses in a single year. Another nice thing about Healthy Paws is that you can visit any vet without prior authorization.

What Healthy Paws Could do Better

The Healthy Paws plan doesn’t cover examination fees or preventative care. These costs can add up over time, especially in your pet’s younger years.

Contact Details and Address

Healthy Paws Pet Insurance, P.O. Box 50034, Bellevue, WA 98015

Phone: (855) 898-8991

Bottom Line

Healthy Paws offers a customizable pet insurance policy for cats and dogs. The plan offers unlimited coverage for accidents and illness, with a reimbursement rate from 70% to 90% after your deductible. The Healthy Paws plan covers a wide range of care and allows you to use any vet, but does not cover preventative care, examination fees, or pre-existing conditions. You can submit claims to Healthy Paws online or via a mobile app and expect approval within 2 days in most cases.

Methodology

This review was based on information from the Healthy Paws website and online rate quote tool.

¹Premiums vary based on type of pet (dog or cat), age, breed and location. Rates must be approved by each state’s insurance regulators.

²Waiting periods do not apply to the states of Maryland and New Hampshire. Additionally, Maryland does not have age limits for hip dysplasia.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about HealthyPaws
HealthyPaws
Excellent
Reviews 1,966
on
Excellent
85%
Great
1%
Poor
2%
Bad
12%
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courtney schneider
2 days ago
They have a Quick response time with…
They have a Quick response time with very fast turn around for refunds on coverage. It’s a super Easy app to navigate and submit claims. Nice, professional people who are very helpful on the phone to explain questions.
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chris french
a day ago
Fraudulent insurance company!
Fraudulent insurance company!! They refuse to pay any claims. Customer service is worthless. Don't believe the positive reviews, as they are not real reviews. Even when I said I wanted to cancel, they actually refused to cancel my policy because of pending claims that they would not process. Absolute joke. I had to call back and speak to a supervisor, as the other agent also refused to transfer me. Avoid at all costs!!
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elaine
2 days ago
I'd give them zero stars if I could
I'd give them zero stars if I could! I've submitted several claims, none of which were covered, including diagnostic work to rule out a brain tumor on my dog. Customer service is terrible. When I finally did talk to someone, he said he'd research why it wasn't covered because my vet had submitted all the paperwork they had asked for and of course, I never heard from him again. Currently shopping for another carrier but I am beginning to think these pet insurance companies are all scam artists taking advantage of people because they know we'd do whatever we could for our pets. Update as requested: I2259722A Submit date: 12/28/22. I am using my middle name on this site, just fyi. Please contact me privately from here on out.
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david
6 days ago
We are so thankful for Healthy Paws
We are so thankful for Healthy Paws. In an already very stressful time worrying about our dog when she was in the ICU, I cannot stress how helpful it was to know that we had reliable insurance and the process was so easy to submit the paperwork. The Healthy Paws team was quick to review and provide the reimbursement/EOB. Seriously, a huge thank you to the entire team. I will always recommend Healthy Paws to other pet owners!
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jerrad kinsella
6 days ago
Best Pet Insurance Around
Getting pet insurance with Healthy Paws for our dog has been one of the best decisions we have made! We have never had any issues with submitting a claim and getting reimbursed for it (after deductible is met of course). I will admit, their rates compared to other pet insurance companies is not the lowest, but they are comparable, and that is OK because of the great benefits they provide! One of the best benefits of Healthy Paws is that they do not have a cap on maximum annual or lifetime payouts. Our dog has had two costly surgeries, and we have been reimbursed for a majority of the costs, based on the plan we have. In most cases, the only thing not covered was the vet exam fee, which is OK because that is noted as something not covered when you sign up. We will continue using Healthy Paws for as long as we own pets.
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sylvia boehmer
7 days ago
Best decision ever
Throughout my adult life I have been owned by 4 dogs. The first 3 dogs all went through cancer treatments and I had no insurance. When I got Max as a puppy, I decided to get Healthy Paws pet insurance for him. Ten years later and I know this was one of the best decisions I have ever made. Max has undergone 4 surgeries, 2 difficult mass removals and 2 ruptured CCL replacements. i opted for a 500.00 deductible with an 80% reimbursement rate. Healthy Paws settled all 4 claims very quickly and without any issues. Their website is easily navigated and the claim submission process is very simple. I am so thankful I chose Healthy Paws. If you love your pets and are willing to go to any lengths to keep them healthy. Pet insurance is a must.
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tanya m.
7 days ago
BEST PET INSURANCE!
After reviewing a few pet insurances, we decided to go with Healthy Paws and are really happy we did. Of all the pet insurance companies we looked into, their rate was the best. Enrolling was very easy and submitting claims is even easier. They are very quick to review and process their claims, and sends you updates when the status of the claim has changed. The reimbursement is prompt and hassle-free - It went right into the account that I set up. We are very happy that we chose Healthy Paws!
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ginger campbell
7 days ago
Outstanding Service
We have been with them for almost 7 years. Every claim I have put in has been such a smooth, and easy process with no problems. All claims have went through fast and with fast replies. I do the auto payment so once claim is processed it goes right to my account. Thank god for pet insurance! Healthy Paws Pet Insurance is the best!
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jh
8 days ago
Healthy Paws is peace of mind
Healthy Paws made it easy to decide to get TPLO surgery for our dog last year on his back right then again this year on the back left. We've had policies with them for years!
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jodie cales
9 days ago
Making a bad situation WORSE
I have had Healthy Paws for YEARS. In the past I have rated them 5/5 and had claims processed quickly and any issues handled swiftly. Customer service was second to none. Until my pet passed away..... My dog passed away on the 16th of the month, I notified HP right away. I filed a claim for the cremation expenses, as covered by her medical condition. They still took out my premium on the 21st and have not processed my claim. I understand that things happen - however my communications with them have been less than helpful. The first time I emailed, they said it would be taken care of in a timely manner. 7 days go by, so I call customer service. They proceed to tell me that my claim will be processed on the 25th and my account will be closed and they will refund my premium. On the 26th I called back and and the gentleman on the other end of the phone proceeds to tell me that no one should have said that and that there are a 'lot of other sick dogs' so we will process your request as soon as possible. I have been really nice in my communication with them, as I know things happen but this is a little ridiculous at this point. I also felt it was a little insensitive to say that my claim was being held up because there are a 'lot of other sick dogs'. I really expected better, Healthy Paws... you were a big part of helping us when we needed it. Now I feel like we don't matter because you're not going to get a monthly premium from us anymore.
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tracy c.
9 days ago
Thank you Healthy Paws for helping me keep my dog healthy and alive!
I am so happy I decided to get pet insurance for my dog and I'm even happier that I chose Healthy Paws as the insurance for my dog. I'm embarrased to admit that I've submitted more pet insurance claims than I wished. My dog is very high maintenence and he seems to get himself checked into the vet a lot... or perhaps he loves vet visits and does what he can to keep going back. Either way, knowing that this insurance is supporting us financially makes me feel better. Their website and app are very easy to use and I look forward to seeing my reimbursement checks in the mail. So if your dog/dog breed is known to be on the higher vet-visiting side, I highly recommend signing up with Healthy Paws. Thank you Healthy Paws for helping me keep my dog healthy and alive.
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jason valentin
11 days ago
Healthy Paws - Amazing Pet Insurance
Within in the same week two out of our four fur babies had an emergency surgery. Liam had a slipped disc and Duke had foreign object stuck in his intestines. Thank God for healthy paws pet insurance! We are so glad we have these benefits or our fur babies in case of these emergencies. Healthy paws pet insurance has been a savior to our finances when it comes to our pups. The customer service is excellent and the turn around time to file a claim is easy and fast. Thank you so much!
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alexandria ronzio
13 days ago
Easy and worth it!
Healthy Paws has been such a life saver for us with our pets after we have had emergencies. Claims are seamless and the customer support is top notch! They always check in to see how my babies are doing. Would recommend to everyone I know!
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c wolf
13 days ago
Healthy Paws is Awesome!
We have been a Healthy Paws customer for six years and have policies for both our dogs. Our experience has been that Healthy Paws is easy to work with and they provide hassle free and timely claims service. All of our questions are answered quickly and the claims payments are very prompt. Having pet insurance definitely eased the stress when we had to deal with a very sick dog. We will definitely keep our pets insured with them — and we highly recommend them.
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evante garza
14 days ago
Healthy Paws review
We've had Healthy Paws insurance for a few years, and plenty of places recommended not having pet insurance, but we never got rid of it. Then our 2 year old black cat Manny got bitten by a rattlesnake, and we had to rush him to the ER. The hospitalization and medication cost over $3000, but when we got him back, he was very depressed and sitting in the litterbox. It turns out the stress from the whole situation caused a urinary blockage, so we had to rush him back to the vet to remove the blockage and hospitalize him until the numbers on the bloodwork looked better. That cost us over $4000, but after several claims which were processed fairly fast, Healthy Paws paid for the lion's share of our costs, and checked in with us to ask how Manny was doing (he's back to his old self now). There were definitely times we were worried we wouldn't be able to cover his costs, but Healthy Paws helped us through the entire time.
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amber noneya
14 days ago
My company endorses this company as…
My company endorses this company as part of our benefits package however, when requesting a quote I was told that my healthy 7 year old lab mix was not eligible to be insured through them based on her age. What in the actual....
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julie r
15 days ago
Reliable coverage when unexpected veterinary issues arise
We’ve had Healthy Paws for both of our dogs for several years now and they have been so reliable in the service they provide. If you read what is covered vs not, you’ll never have a nasty surprise for why a portion of the bill isn’t covered. In our experience, they have ALWAYS covered what they claim to cover, super easy to file a claim, and their reimbursement is prompt (within 10 days). Could not ask for a smoother experience. We’ve had a couple major medical expenses for our dogs in the last two years (tumor removal, knee surgery) and having reliable pet insurance made it less financially stressful to get the care our pets needed.
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walker rachel
15 days ago
Healthy pets and wallets!
Honestly, thank God for Healthy Paws. My cat went through a whole month of serious health scares- we thought we were gonna lose him! He spent almost two whole weeks in the hospital (which can be so expensive) and then needed a complex surgery done! Thankfully, Healthy Paws makes it very easy and user friendly to file claims and get in contact with a representative so that we didn’t have to worry even more during an extremely stressful time. They even offered a direct payment option for the surgery, which saved us from not being able to make rent during this time. Thankful for all that they do, and they really do care!
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alex nosnik
16 days ago
Healthy Paws is Incredible! Highly Recommend
We have been Healthy Paws customers for years. At every turn, Healthy Paws has provided convenient, dependable, and compassionate service (we received a hand signed card when our last dog passed away). Recently, one of our dogs had a serious illness that required emergency hospitalization. Those are always difficult moments for pet owners but knowing that we were covered by Healthy Paws allowed us to never question being able to provide the care our dog needed. Unsurprisingly, Healthy Paws covered everything according to our policy and issued payment quickly. We have recommended Healthy Paws to dozens of friends and family. We cannot thank Healthy Paws enough for the great coverage, service, and convenience. Keep up the great work and thank you again!
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rebecca fagan
21 days ago
Healthy Paws Pet Insurance is great!
Healthy Paws Pet Insurance has been fantastic to deal with. We recently had to put in several claims for our dog, Benjamin, and the claim filing process is super easy. The reimbursement checks arrived really fast and customer service followed up with me to see how Ben was doing which I thought was a very nice touch. Thank you Healthy Paws!
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molly veber
22 days ago
Significant decline in service over time
I have had healthy paws since 2017. It used to be quick and easy to submit claims via the app and get reimbursed when I first got insurance for my 2 cats. In the past few years, I have had progressive difficulty in getting claims processed. Specific issues: 1) You can only have 3 pets per email account. I have 4 pets, so couldn't get my fourth pet added to the same account. 2) Issues getting claims processed: When additional information was requested, I emailed the documents, per their request. When I continued to get emails requesting the same information, I had to call so the operator could manually add the information to the claim. This happened for multiple claims. I shouldn't have to call for every claim to ensure the information I sent via the method they requested gets added to the claim. 3) Claims getting denied: my most recent claim was denied. I have had 4 claims for the exact same issue (rehabilitation consult + treatment) approved for this pet. They are now making me appeal this claim because "consult" is not covered - even though rehabilitation services are covered and the exact same invoice item has been covered 4 times. Overall, I am disappointed in this company and no longer recommend them. They will do everything they can to deny claims and you have to call repeatedly to get claims approved.
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jane nugent
23 days ago
Healthy Paws -- Great Service
Great service -- affordable, easy to file claims, good customer service, fair -- would highly recommend.
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karen genauer
24 days ago
The ease of submitting a claim
The ease of submitting a claim, the company's response time and the personal/professional followup after the claim has been processed and completed
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polly letofsky
24 days ago
Don't even think about using Healthy Paws
I only gave one star because there is no zero. (Updated to a two) DO NOT WASTE YOUR MONEY ON PET HEALTH INSURANCE. They prove themselves to be a scam of epic proportions. I religiously paid my monthly fee to Healthy Paws Insurance for 9 years for my precious Wally, so in the event of an emergency I would be covered and not have to ask myself, "Can I afford this service for my beloved." Healthy Paws never ever ever covered any health services over the years. NOTHING. I had two emergencies over his nine years and they always had an excuse. Last month Wally was diagnosed with cancer. I wouldn't put him through chemo but there were emergency services just to figure out what was wrong with him. $4K later I had to say goodbye to my boy. Healthy Paws reimbursed me $375. That is $375 TOTAL over 9 YEARS and two emergencies. So F YOU Healthy Paws. A big GARGANTUOUS F YOU. You don't care at all about your customers or their beloved fuzzy four-leggeds. You covered NOTHING over the course of nine years of paying every single month. A slap in the face to every pet owner. You are a scam. FAKES. If you were even considering pet insurance, please just start your own pet savings account -- that is to say, put away some money every month in a separate account that you can access if/when your honey needs help. Pet insurance will cover next to nothing. Healthy Paws isn't the only bad egg. They're all like this. @healthypaws F-you again. To my beautiful Wally, may you rest in peace. REPLY: Thank you for the reply. I talked to your claims team becuase it looks as though the entire emergency services invoice ($1700) was overlooked, therefore not included in my refund. It has been put back into claims so I might get more returned.
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suely vera
a month ago
One of the best decisions I made was…
One of the best decisions I made was purchasing Healthy Paws health insurance for my dogs. Healthy Paws gives me the peace of mind that I know I am covered for most of the cost when something happens to my dogs.
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skylar white
a month ago
We have been using Healthy Paws since…
We have been using Healthy Paws since 2018, and I am so glad we chose this for our pet! As our cat is getting older he is needing more specialized care and increasingly more expensive. Because we have pet insurance I feel more comfortable doing expensive surgeries (our bill went from $5,000 to $2000!) to actually get the care Alfie deserves! Without Healthy Paws we would definitely have to make more considerations about treatment for Alfie. We have been able to do multiple rounds of ultrasounds and biopsies to get to the root cause of what is a typical cancer in cats as they age. If we didn't have insurance, we might not have been able to do these specialized treatments and had to stick to a broader less effective medication. It's already emotionally tolling to see him get older, so it's nice to have some of the financial burden lifted and do what's best for him.
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kendall perez
a month ago
Highly recommend Healthy Paws!
Healthy Paws has given me such peace of mind when it comes to my dog's health. We set up the insurance for her when we first brought her home at 8 weeks old and it has not only saved us money, but gives me peace of mind when she is sick or needs to go to the vet. I now take her in no matter what knowing that if she needs anything done, that Healthy Paws is there to help cover some of the costs. Recently, my sweet pup had to have surgery and they even followed up a couple days after I submitted the claim to check on how her recovery is going. So thoughtful of them! Highly recommend Healthy Paws if you are looking for pet insurance.
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aleksandra mantelzak
a month ago
Healthy Paws, Healthy Pet
Healthy Paws has been very easy to work with when my dog needed paw surgery this month. They respond extremely quickly and I was reimbursed exactly as the policy states, within a couple of days of submitting a claim. Comforted to know that I can count on Healthy Paws' support in my dog's healthcare!
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alyssa chico
a month ago
Healthy Paws was the best decision!
We cannot say enough good things about Healthy Paws! They cover both of our labs and we have submitted many claims, especially for our older lab, with no issues. The app is super easy to use, you get updates on your claim each step of the way, and they complete the claim and reimbursement super fast. We have needed customer service a few times and they have always been friendly, helpful, and genuinely concerned about our pet. They have covered multiple surgeries and an ongoing ear issue with no issues and no questions asked. Having Healthy Paws has made it easier for us to make some decisions about our dogs’ care and allowed us peace of mind to choose the best possible care options knowing that we will get most of it reimbursed. Getting Healthy Paws insurance for our fur babies was easily the best decision we have made for them!!
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jeanine
a month ago
Healthy Paws does exactly what they say…
Healthy Paws does exactly what they say they will do. No messing about, no dragging of feet just good customer service, claim process and premiums.
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david
a month ago
Spinal Surgery on our Beagle
Our Beagle had spinal surgery on 5/2/2023 due to her discs pressing up against the nerve causing her tremendous pain. The vet recommended she be put down due to her extreme pain (8 years old) if after the MRI was completed (where the problem could be determined) if it couldn't be corrected. Fortunately, surgery was an option and affording it was possible due to my having pet insurance with Healthy Paws. They reimbursed my claim within one week of surgery through Direct Deposit. When given the choice of being able to save our dog through surgery vs. having to put her down due to cost, that would have been difficult to handle. She is coming along great and it makes me grateful to see her and spend time with her each day so she can live the rest of her normal life comfortably and happily. Thank you!
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elizabeth truchan
a month ago
Seemed to actually care
They seemed to really care about my pet, which was nice.
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amy b.
a month ago
Quick Reimbursement
We are very happy with how quickly we are reimbursed when we file a claim. We had different insurance before Healthy Paws and they would drag their feet for weeks requiring us to contact them several times before resolving.
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ana
a month ago
Consistently there for us when we need it
We've been Healthy Paws customers for over five years. When we were first looking for pet insurance we found Healthy Paws to have the best/most consitent reviews. That information proved to be true as over the years we've submitted several claims: from dental cleanings, to emergency vet visits, to most recently an expensive to treat autoimmune condition our pup was diagnosed with. As our dog gets older, proper vet care becomes increasingly important, frequent, and therefore expensive. We have full confidence that we can take great care of our baby because we have Healthy Paws. Filling claims is always super easy and convinient through their mobile app. I have found that over the years it's best if you can submit doctor's notes along with the invoice to reduce any back and forth and claim's time to completion.
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dennis jones
a month ago
HealthyPaws was a blessing in our lives.
We used HealthyPaws insurance for our beloved doodle mix. He was with us for a little over 13 years and had insurance through Healthy Paws that whole time. While he had major surgery four years ago and his later years brought on some significant health issues, Healthy Paws was always there. They were kind, considerate, responsive and professional. They always paid the reimbursement for services which were laid out in our contract and did so quickly. While the cost of the insurance went up over the years, the level of care from HealthyPaws continued it's same excellent and compassionate care and we will be forever grateful they helped us through those processes. Sadly, we lost our beloved Mac last month but wanted to publicly thank Healthy Paws for their response and condolences even at the end of our association. Excellent company with which to insure your pets and I would strongly recommend them to anyone.
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allison devault
a month ago
So Worth It
I love Healthy Paws and the peace of mind it offers. My dog Winnie recently had to undergo an intense bladder surgery. I have received my reimbursements all well within a week of submitting my claims. I know a lot of people argue “why not just put the monthly payment into a savings account” but I love being able to tell my vet “do whatever necessary” because I know it won’t ever cost me a lot of money. It’s a lot easier for me to make monthly payments to insurance knowing I’ll have coverage no matter how large the cost versus hope that the amount I put into savings was enough. We have had coverage for Winnie since 2019, and if we had put the amount we pay into insurance for Winnie instead into savings, we would not have had the money to cover her bladder surgery, nor other vet treatments she has had in between 2019 to today. So incredibly worth it.
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sunny b
a month ago
Fraud
I have used Healthy Paws since 2018. I have a large mixed breed dog and opted in for the premium coverage at 90%, paying $208.40 a month. In March 2023, I had a fraud detection on my credit card and needed to replace my credit card. I had auto payments set up on Healthy Paws and forgot to update payment on the app. This happened previously in Oct 2022 when my CC expiration date passed. They notified me via email and on the app notifications. I updated payment immediately and there was no issue, no lapse in the policy. This time however, I received no notifications of a missed payment (not via mail, email, phone call, or app). I asked for proof of notification and received none. Mind you, I have all other email correspondence receipts (every time the premium increased, every change to the policy, I have proof of all other emails with Healthy Paws), but there was not one notification of this missed payment for 2023. The only email I received was on April 23rd 2023, saying my policy was cancelled due to missed payment. I reached out immediately. They said they would not reinstate my policy even if I paid right away. Further more, because of my dog's age I was also not allowed to sign up as a new member. Over the last five years, I have not missed one payment, and I only filed 1 single claim in 2020. My claim got me a total of $15 refund and immediately increased my premium, so I never filed again and decided to only file should the worst happen (cancer at old age, etc.). None of this mattered. They would not reinstate or offer any help. I paid thousands of dollars for absolutely nothing. Now, as my dog is 10 years old, I am not able to sign up for a new policy at this or any other insurance provider. I have no recourse. They don't care, why would they? I already paid them over $8K.
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cynthia
a month ago
Healthy Paws is Outstanding
Healthy Paws is Outstanding! I would rate it at 10 stars if I could! Great customer service ~ claims reimbursed promptly as promised with a detailed explanation of benefits. My dog had to have a pacemaker implanted ~ with a bill of almost $10,000. I submitted all the paperwork ~ no questions ~ I was reimbursed within a few days. Can’t say enough good things about Healthy Paws!
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kaushik pattamadai
a month ago
Excellent service, easy claims process
My golden doodle (2.5 years old) recently faced a serious health concern that had both long term health as well as immediate financial impact. In the midst of these stressful life events, it was extremely simple to navigate the Healthy Paws app to submit claims. I remember early on, enrolling into the product was super streamlined as well. I think the Healthy Paws team has figured out the optimal balance of direct customer interaction (via emails etc ) vs self serve technology that is simple to use. I have been very impressed with the claim processing workflow that gives the customer a clear sense of processing times, explanations for coverage etc. Very happy with the Healthy Paws team and looking forward to a long continuing relationship.
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ashley seaton
a month ago
Healthy Paws saves the day again
Healthy Paws saves the day again. Other pet insurance providers may cost a little less, but I will go with Healthy Paws every single time. They make the claim process so much easier and payouts are so much faster - so you can focus on your pet and not have to worry about following up a million times or compiling medical notes or wondering if they are going to reimburse you or not. My frenchie was recently diagnosed with IVDD - it was terrifying, but I at least knew that she was going to get the best care possible because of Healthy Paws. So, so grateful for this service.
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stephanie passino
a month ago
I have been a Healthy Paws customer for…
I have been a Healthy Paws customer for 5 years. My first experience with them back in 2018 was so overwhelmingly positive during a very traumatic time that they gained a customer for life. They are easy to work with, compassionate and reasonably priced. I definitely recommend Healthy Paws! I used them most recently for an emergency visit claim, and again that experience was positive. Healthy Paws quickly and easily adjudicated our claim.
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valued customer
a month ago
Best Pet Insurance
I have had Healty Paws Pet Insurance for 8 years. In those eight year HP has come through every time that I had a claim. I am a very sceptical person so for me to indorse someone is rare. That why they are rated in the top two for pet insurance.
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warren
a month ago
Healthy Paws has been very beneficial
Healthy Paws has been very beneficial. My 12 year old schnauzer has undergone a couple surgeries and is currently undgoing chemo therapy with a doggie oncologist. Thank God for this pet insurance. Easy claim process and quick payment. I can't imagine having a dog without one of their plans. I am very happy with this company..
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daune rodman
a month ago
Choose Healthy Paws!!
I love this pet insurance company! Healthy Paws always has my back! Both my dogs have medical issues and it gives me peace of mind to know that I can bring them to the vet when I need to. Claims are easy and reimbursement is very quick. Don't hesitate to choose the best!
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bianca arruda
a month ago
God send 🙏🏼
I’ve had Healthy Paws throughout my dogs life and I can’t express how glad I am that I didn’t listen to the people that said it’s a waste of money. It’s 100% worth it. Healthy Paws’ premium has always been reasonable and the claim process is such a breeze. You never know what illnesses or injuries your pet will entail and if anything, it’s a piece of mind to have the coverage. If it wasn’t for Healthy Paws, especially after a recent surgery my dog needed, my finances would have had a hard hit. I always recommend Healthy Paws to my friends and family with pets.
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jody giardina
a month ago
One of the best decisions
One of the best decisions I made was purchasing Healthy Paws health insurance for my pup. Healthy Paws gives me the peace of mind that I know I am covered for most of the cost when something happens to my pup. Recently, he developed a fungal infection that required many vet visits, lots of tests and 6 months of medication. Submitting these claims were simple and the reimbursement checks came like clock work. Thanks Healthy Paws! I recommend you to all dog owners!
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celia p
a month ago
Great Experience with Healthy Paws
My dog was in the hospital recently with a life threatening illness. He had gotten into some gum that contains xylitol (highly toxic to dogs) and had severe hypoglycemia, pneumonia, and was in danger of acute liver failure. Having my Healthy Paws insurance policy was such a comfort during the stressful three nights that he was in the hospital, not having to worry about the cost of the treatment on top of worrying about whether my pup would make it. The claim was easy to submit -- just uploaded the medical records and invoices -- and it was approved within a couple of days. The check arrived about a week later. Highly recommend Healthy Paws!
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anna de vera
a month ago
Highly Recommended
We purchased Healthy Paws Pet Insurance for our new puppy. Although, we expected that he is 100% healthy, that was not the case. Healthy Paws Pet Insurance and the easy and convenient way of filing a claim makes it easier for us, dog parents to make sure our puppy is taken care of. No matter the circumstances that arise, we feel at ease knowing that whatever the cost maybe to keep our puppy back in shape, Healthy Pawsu is there to help us pay for it. Healthy Paws is a lifesaver and we highly recommend it. Not only are they affordable, they are very reliable.
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ali
a month ago
Peace of mind is priceless!
Reliable, communicative and reasonably priced with prompt reimbursements. Worth it for the peace of mind when the unexpected health stuff happens! Great customer service with people who care about your pets!
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jennie z
a month ago
Best Pet Insurance!!
I have all 4 of my pets on my Healthy Paws Pet Insurance Policy. One of my cats Mario recently had to have major spine surgery. Had he not been insured this would have cost me 10k in veterinary/surgery/ER bills. I never had to think twice about cost and could instead focus on what would be the best decision for Mario’s medical needs and his quality of life. There was never a hassle, just uploaded the invoices and healthy paws sent my reimbursement in a very timely manner. I will always maintain insurance on all my pets as they are members of my family and deserve the best. Healthy paws is the only company I will ever trust. A+
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cathy lee
2 months ago
Excellent claims and customer service
I had the most amazing service and experience with Healthy Paws. My claim was processed in a very timely manner. The customer service is excellent. And they even followed up with me to see if my sweet dog was feeling better. I can highly recommend Healthy Paws.
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tracy contreras
2 months ago
Best decision to get this coverage
Our policy covered 90%, $250 deductible. Our family was so thankful for this insurance when our dog became extremely sick twice and covered nearly $40,000 in hospital fees, surgery, and specialty clinic visits. I always had my reimbursement within 10 days and never had a dispute with them. If they needed more information once my claim was submitted, they contacted the hospital for it. They even emailed me to check on my pet after her hospital stays. It meant the world to us that we were able to do everything in our power to save her life, without the worry of being in debt after. DON’T LET YOUR PETS DRINK STANDING WATER OUTSIDE!!!!!!!! I would DEFINITELY go with Healthy Paws again.
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allison molenaar
2 months ago
Healthy Paws has been a great insurance…
Healthy Paws has been a great insurance company to work with for the needs of my beloved dog. She has had to have a few procedures done and Healthy Paws not only covered the expenses but reimbursed us promptly. Their customer service is also top notch. I highly recommend Healthy Paws to anyone looking for pet insurance for their pets.
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erin hosmer
2 months ago
Great support
My pup got injured by the neighbor’s dog jumping on him. I never expected to use his insurance, especially at such a young age. But. I’m so thankful for it! As stressful as the last 15 months have been with my buddy trying to recover, Healthy Paws has been fabulous and helped me not have to worry about doing what needed to be done to help my boy. I’d highly recommend them and do to everyone I can. Never once have I had an issue getting payment and they’ve always been caring and responsive.
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kate
2 months ago
Not For Travelers: Contract work, Military, Traveling Healthcare Workers
Healthy Paws is only a good option for coverage if you NEVER move locations. I have had Healthy Paws coverage since 2017. I’m active duty military and I would never have guessed my monthly premium for coverage would jump from $103 monthly to $478 monthly. I don’t choose where I live and I found this to be the greatest disappointment. The worst place you can find yourself is receiving a new cancer diagnosis after moving and then having to choose your pet or financial hardship. Now this is a known condition and I have no options to change insurers. Beware of unsustainable monthly premiums if you ever move with this company.
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jonathan g
2 months ago
Pet Insurance Works
I at first was suspect that they wouldn't cover my dog's Vet bills. But after he was viciously mauled, Healthy Paws quickly paid out minus a deductible a considerable sum of money that kept my dog alive and healing. If I didn't have the insurance, with tens of thousands of dollars in Vet Hospital bills, we would have had to put my dog to sleep. Healthy Paws was extremely kind and caring during my numerous phone calls to them and they worked quickly to pay us within days of filing claims. Please get Insurance for your dog! It ended up being one of the best decisions we did for our dog.
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ann mashack
2 months ago
Our Beloved Dachshund!
Our beloved dachshund, 7years old, hurt his back. We rushed him to our emergency vet. Hospital. Neurosurgeon determined he need immediately surgery if he were to walk again. Surgery was done almost immediately. Fees had to be paid ahead of time, of course. I can honestly say, we were so upset by the entire thing, I had forgotten we had pet insurance. It didn’t matter. We love our little guy. Surgery was successful. He’s already walking a bit. It’s only been 2 weeks since surgery. When I sent the cost and estimate to Healthy Paws, my husband and I didn’t expect almost the entire procedure to be covered. A week after we did the paper work, Healthy Paws responded with almost the entire procedure minus our deductable was covered. We were more than pleased! In addition to the financial coverage, what impressed us the most was HP’s always asking about our pup whenever the corresponded they with us. I strongly recommend Healthy Paws if you are looking for a reliable, caring company to deal with a special member of your family. You will be very happy you did.
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john raney
2 months ago
Wonderful company. No questions asked for a claim
Our dogs has had 4 major surgeries and 4 minor surgeries and Healthy Paws has paid everything with no questions. Ziva’s total cost of surgeries is around $70,000 and we have only paid 20%. I will never use another company. Once we place the claim it is only about a week later that we have the check. Wonderful company! The key is to get the dog on the insurance at a young age. When we started her as a puppy it was only $35 a month. As she aged the insurance has gone up. The price does not go up based on the number of claims.
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rob in nj
2 months ago
Used them for 3 years and they delivered when I needed them
I started a health insurance plan for my dog when we rescued him from the shelter 3 years ago. Fortunately, I didn't need to submit any claims to Healthy Paws for about 3 years and it seemed I was paying for something I wasn't really needing....until we had a doggie medical issue that required surgery. Filing the claim with Healthy Paws was easy. I paid the vet bill at the time of service, went home and opened the Healthy Paws app. I took a picture of the vet bill through the app and sent in the claim. Healthy Paws asked for the vet notes to be sent over to them as well, and after my vet sent over the notes, I had a check in my mailbox covering exactly what they said they would cover. When my dog went in for surgery 2 weeks later, I did the same thing with the pet hospital bill, and again within 2 weeks I got a check from them that covered everything they promised to cover. The policy saved my thousands of dollars on the surgery. There were no "fine print" issues or "got'cha" technicalities. Their coverage details were clear from day 1 and they delivered exactly as advertised when I needed them most. The health insurance is a gamble, but if you're looking for it, my experience with this company has been wonderful. They even sent out an email asking how my dog was doing about a week after his surgery. Healthy Paws came through when I needed them and filing claims with my phone and the app was simple. My dog is healing from surgery, and I would have been scrambling to find a way to pay if I didn't have this plan with Healthy Paws. If you're questioning how reliable they would be if your pet had an issue, I couldn't ask for a better and easier experience than what they just provided for me and my dog.
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charla smith
2 months ago
Don’t use Healthy Pets
I have been with Healthy pets three times. It’s not intuitive. I’ve called three times due to errors on their part. They say they process in 10 days, but I’ve had a claim outstanding for almost a month.
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rhonda kelley
2 months ago
Amazing Pet Ins Company
I purchased pet insurance on my Aussie, Bandit, when he was a puppy. He is now 7 years old and thankfully I've only needed to use the insurance for two illnesses so far in his life. Healthy Paws has been there for me in our time of need. The first was an eye injury that resulted in an emergency specialist hospital visit on a weekend during Covid. Multiple visits and many eye drop refills later, I never had an issue with claim reimbursement. My most recent event was a mass we found in Bandits mouth that turned out to be cancer and resulted in a partial mandibulectomy. He is two weeks post-op today and the claim staff once again handled my claims quickly and reimbursement was deposited quickly in my bank acct. They also sent a follow-up asking how Bandit was doing. An amazing company and I recommend them to friends any time I can.
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edmund meyer
2 months ago
CONSIDER HEALTHY PAWS PET INSURANCE!
We have had Healthy Paws for our two dogs since 2012. The insurance pays for what they cover as outlined in their contract. We have two rescue dogs that we have loved and cared for as part of our family. Fortunately for most of their life they have been well but recently have taken ill needing much medical assistance. We have purchased the 90% reimbursement option that Healthy Paws offered since 2012 per their contract agreement. We are so glad we have done this as between our two dogs we are into thousands of dollars of claims that Healthy Paws was there for us in our time of need. No matter how old your pet is you will never know when you might need financial help. I witnessed a person in the pet emergency room with their pet that was only 3 years old facing about a $10,000 bill without insurance. Yes, pet insurance does cost some money, but piece of mind will have you think twice of getting some. Healthy Paws I feel is a very good company to insure your pet with. Give them a try as you never know what tomorrow brings.
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marian alvarado
2 months ago
My dog was very sick
My dog was very sick, the insurance always paid everything on time, for me it was very helpful and easy to have this insurance. I recommend it 100%.
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beverly ogden
2 months ago
I am so thankful we have Healthy Paws…
I am so thankful we have Healthy Paws insurance! Our dog was diagnosed with Cushings - and then with cancer! We have been taking her to appointments at a pet hospital that specializes in oncology. She is receiving excellent treatment there and Healthy Paws has covered (and continues to cover) the majority of the expense. AND - it is sooo easy to submit claims! Just take a picture of the expense receipt, log in and transfer the image to the box provided on the site. You get a reply almost immediately saying it has been received, another email a day or two later saying it's being processed, and a final email saying it has been completed. The check arrives in about a week. They make the process easy and communication is great! Couldn't ask for a better pet insurance company!
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katherine
2 months ago
They will drop your older dog if given the chance…
I’m giving them one star because before they dropped us, when my dog got too old and too sick, they covered what they said they would. HOWEVER, I missed one payment after over 6 years of being a member, when I turned my card off after my wallet was stolen, and I was dropped. They had sent me 2 emails (BOTH went to my spam- why would I regularly check that), no phone call, no letter. Dropped. When I tried to reinstate, they said my dog was too old to sign back up. I know that they have my phone number because they used it to look up my account, however I have since contacted my cell service provider for proof, and no call was ever missed or received from Healthy Paws. So they have claimed they made every attempt after one missed payment to contact me, but immediately dropped me after I didn’t respond to emails sent to my spam account. They will undoubtedly respond to this review as they did to my google review, and I will respond in kind. If I can steer one pet owner away from this company and their shady tendencies, I will have done something good. Now my dog is too old to get new insurance and has preexisting conditions so we are screwed. Thanks for nothing Healthy Paws. Her blood is on your uncaring hands.
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maria kollarus
2 months ago
My dog Archie!
Healthypaws is the best pet insurance! There is no comparison. All the other insurances pay for wellness visit/vaccinations and very little or nothing for medications and procedures for illness, disease and injury. Basically your premium payments are paying for wellness visits/ vaccines. What coverage do you get in return? Nothing! Healthypaws pays for 80% of any illness, disease or injury procedure and medications cost!!! And there is no yearly cap on how much they will pay! My dog needed very extensive surgery and hospitalization. Healthypaws reimbursed me within days of recieving the claim! They even contacted me to see how my dog was doing! Great customer service!!! I tell everyone to use Healthypaws and you should too!!!
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elizabeth bernhardt
2 months ago
We are so grateful that we have Healthy…
We are so grateful that we have Healthy Paws pet insurance to cover our two kittens who had surgery within the same year! We would not have been able to afford their surgeries which both cost about $7,000 each! HP covered 80% of the bill. One kitten broken their ankle growth plate at 6 months old and another kitten just had surgery for blockage in their intestines when they swallowed a piece of fabric. The plan is very affordable when opened as a kitten. We chose Healthy Paws over another provider because they also cover bloodwork which some providers don’t. We appreciate the friendly staff and quick response to our claims. We were refunded very quickly! We are very happy with Healthy Paws!
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steven bryson
2 months ago
I rate Healthy Paws 5 stars for their…
I rate Healthy Paws 5 stars for their pet insurance coverage. They have been there for my pet and I over the past 6 years with all of his claims (including his unfortunate Cancer diagnosis and treatment). They truly are as advertised and then some! I highly recommend everyone who is shopping around for pet insurance to go with Healthy Paws.
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jesseligh martinez
2 months ago
Healthy Paws took care of my dog Bully…
Healthy Paws took care of my dog Bully after an unplanned vet visit. Their team was prompt in getting my claim filed and my return processed. It made us feel at ease in a scary time. I highly recommend healthy paws for pet parents.
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john pepper
2 months ago
We have purchased Healthy Paws pet insurance for our last 2 dogs
We have purchased Healthy Paws pet insurance for our last two dogs. It is comforting to know that we can take our dog to the vet and the visit isn't going to break the bank. Filing a claim is easy and we have always gotten a claim check within a week. We highly recommend Healthy Paws
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glenn hale
2 months ago
Healthy Paws is the best
Healthy Paws is the best! I have been with Healthy Paws for over 10 years and I’ve never had a problem. Most claims are paid within 2-3 days after being submitted. They have great customer service and seem concerned on how your pet is doing. In my opinion, Healthy Paws is the best pet insurance out there. You will not be disappointed! Glenn Hale
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gina mcferren
2 months ago
Stay Away from Them!
Horrible customer service in trying to get my claim resolved for my dog. I have called at least 6 times in the last 2 months and each time I received a different response to the issue. Once this claim is paid I will be dropping them. Do yourself a favor and don't go with them. I have paid premiums for 5 years and can't get a simple claim paid.
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brenda beckman
2 months ago
Excellent
We have had Healthy Paws for several years and they have always been fair and responsive, with quick service and no questions asked (we wish human insurance could be as good). Reimbursements have been as quick as next day following submission. Truly amazing and highly recommended.
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jennifer anderson
2 months ago
Healthy Paws Pet Insurance is the Best!
Healthy Paws Pet Insurance has covered two surgeries on my dog's rear legs. They were prompt in paying the reimbursement which went directly to my bank account. Their website is easy to navigate and to upload documents for claims. My monthly premium, annual deductible and co-pays are very reasonable. This is the first time I have ever had pet insurance and I'm certainly glad that I have it. The surgeries were expensive and were within a year of each other. If you are looking for pet insurance, I would highly recommend this company.
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khien lo
2 months ago
Healthy Paws was quick with our claims
Healthy Paws was quick with our claims. Once all necessary documents were submitted, our claim was approved in a few days.I recommend healthy Paws to pet owners.
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svegan alf
2 months ago
What a RELIEF
This is the first time I have ever had pet insurance. I’ve had dogs my entire adulthood. I now have three active purebred dogs ranging in age from three to down to nine months. All of my dogs have been adopted or fostered for some reason after I adopted second one, when the veterinarian asked me if I had pet insurance, and I said, no, I went home and started researching. All of my other dogs have been quiet toy breeds, but these three are pretty wild and crazy. I always thought pet insurance was kind of a waste of money to be honest I had heard some stories in which pet insurance just didn’t really pay anything or that there was a huge deductible etc. When I got home from the vet, I started doing some research and landed on Healthy Paws Pet Insurance because of the deductible, premiums and no lifetime maximums. Not long after this we decided to foster a puppy. She appeared to be healthy and perfect. But after we had her for a few weeks it was clear she was having some issue. I took her to my vet who sent her to a specialist. She had have surgery. We were devastated. Not only were we so worried about our puppy, but we were worried about the money. Never have I been so grateful as I have been for Healthy Paws! They paid our claim so quickly and it was so easy. I just uploaded the receipt and the doctors note online and they sent me a check about three days later! I cannot say enough good things about them. I HIGHLY recommend healthy paws as pet insurance!!
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susan thiel
2 months ago
Healthy Paws is by far the best pet…
Healthy Paws is by far the best pet insurance. Easy claim process leading to fast payments. Customer service is stellar!! I recommend Healthy Paws to every pet owner I know!
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trisha
2 months ago
Healthy Paws is an excellent insurance for your fur baby!
Healthy Paws is an excellent insurance company that provides reasonable insurance policies and great coverage for our dog Bailey. We have had a policy for our dog since we adopted her (Bailey) in 2016. Unfortunately she has been through 3 surgeries for cancer and HealthyPaws process for filing claims is easy and efficient. HealthyPaws always reaches out after a major procedure and asks how Bailey is recovering. Pricing is reasonable and even as our dog has aged the policy pricing does increase but nothing drastic; always reasonable. I recommend HealthyPaws! Best investment we have made to help us provide for Bailey.
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ashley oliver
2 months ago
HEALTHY PAWS IS THE BEST!
Healthy Paws has been nothing less than incredible. I have a Golden Retriever (who is my world!) and with that breed having a history of health issues, I knew getting insurance from the beginning was the only option to giving her the best life. When researching other insurance providers, I really valued that Healthy Paws did not have an annual limit and I opted in for the 90% coverage plan. My Kali has been in & out of the ER numerous times and Healthy Paws amazes me every time. They have saved me thousands of dollars already and with their help I am able to afford treatment that gives my girl a speedy recovery. As a former ER veterinary nurse, I highly highly HIGHLY recommend Healthy Paws! It will save your pet's life!
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e. sheehan
2 months ago
Best Pet Insurance!!!!
I can’t say enough good things about this company! I have been a customer for eight years, and I am beyond impressed with their prompt reimbursement payment, turnaround time, and their timely, customer communications, as well as thoroughness and clarity. Even when my dogs have had chronic health issues, they have reached out to genuinely show concern for our pets and provided links to helpful resources. It is so refreshing to be able to work with such a professional, honest company. Without a doubt, I’ll be a customer for life.
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karen
2 months ago
My dog is seven years old and has had…
My dog is seven years old and has had many health issues. Healthy Paws has paid for specialists, testing, and medications with no hassles. She just had tplo surgery done by a board certified surgeon, and they settled the claim immediately. I’ve never had them question claims. Payment is prompt, and customer service is excellent. They’re the best, in my opinion!
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lisa bell
2 months ago
Top Notch Insurance!
I am blown away at how fast and easy it has been to file claims and receive reimbursement! I looked at many pet insurance companies before selecting Healthy Paws for my puppy almost three years ago, and I do not regret the choice! She is just under 3 but had to have a double TPLO surgery. What would have broken the bank is now manageable and we were able to get her the right surgery and rehab thanks to Healthy Paws. My vet and rehab facility both say that Healthy Paws is the best in class pet insurance. Thank you thank you!
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michelle
2 months ago
Terrible insurance in my experience
I have had Healthy Paws Insurance for my two pets since 2019, claimed the insurance once with no problem. This year, I filed a claim (second time in four years) in the beginning of February, up until today ( March 29), I heard nothing back. I emailed them several times and each time I received generic message of claim processing and expected to finish in 7 days, that’s many many 7 days. I originally bought this insurance because the premium is lower than others and good reviews. Since then, insurance premium has increased and will be increased again next cycle. I finally decided to cancel this insurance, they are good at taking your money but not fulfilling their duty. In this day and age, good reviews online don’t mean a lot.
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warren hall
2 months ago
Healthy Paws insurance is great
Healthy Paws insurance is great, reps are wonderful easy to use and takes cares of claims in a wonderful fashion
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alex
2 months ago
Healthy Paws rules!
Healthy paws is always prompt with their communication and treat us fairly. I can always count on them to process claims accurately and reach out when they need any further information. We'll always recommend them and their awesome services.
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kevin m
2 months ago
I'd recommend Healthy Paws to anyone
I have a Healthy Paws policy that reimburses 90% of covered expenses after a $500 deductible. My dog ingested something that caused a blockage in his intestines and nearly killed him. It required the services of an internal medicine specialist who performed surgery and was able to remove the blockage. He had multiple complications and was hospitalized for nearly a week. Ultimately, the charges were over $22k. Healthy Paws reimbursed me for 90% of the covered expenses, just like it was supposed to work. If I didn't have Healthy Paws, I would not have been able to afford the care I needed. The company was very responsive throughout the process and the reimbursement is in my bank account before my credit card bill is due.
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paris collier
2 months ago
used to be really good
used to be really good. I used to tell my friends all about this insurance. Lately it’s been a bunch of forgotten claims when you give them the information that they ask for they don’t process the claim nobody sets up whatever it is they’re supposed to. taking 10+ days then I have to call and tell them to nothings happened and nothing was happening. for the $250 a month I pay which is more than I pay for my own health insurance. I feel like they should be a little bit better.
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fallon mcgovern
2 months ago
Years of great coverage, service, and care
I've had Healthy Paws pet insurance for my oldest cat since we got him as a kitten in early 2019. They have been incredible in providing exceptional coverage and care for all the unexpected medical events an a couple (fortunately minor) emergencies. I recently got a plan for my new kitten as well after years of nothing but good things to say! After getting neutered, a very minor surgery, my 8 month old kitten wouldn't eat and was not himself. What followed was a very stressful weekend of going from vet to vet for supportive care and next steps. We finally got a correct diagnosis: adverse reaction to anesthesia causing gastroenteritis. He was all set and back to normal after an overnight hospitalization with an amazing team and the right care for his needs. Through that horrible weekend, my husband and I didn't have to worry about the costs of our kitten's care because we knew Healthy Paws would help us. After roughly $4k in total expenses across multiple days and 3 vets, and having already met our deductible, we ended up paying $800 out of pocket in stead of $4000+. Healthy Paws is so fast to get through claims and answer any questions. On the phone, they've always been fantastic. I recommend everyone get Healthy Paws pet insurance and DO NOT WAIT. The sooner your pet is covered, the better. Trust me! The peace of mind when something unexpected happens is worth every penny of the monthly rate. They have different coverage options to help you find something that works. They will also reach out to vet offices for necessary records from claims you file so you're not chasing anyone around or playing middleman. Healthy Paws has even reached out to check on both kitties after their tougher experiences. I'm very grateful for their awesome service and care.
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kathleen
2 months ago
Very poor service.
I filed a claim for my dog in late January, I sent in all the documents they asked for numerous times, I called them several times a week and never got to speak with the same person, they denied the claim twice even though it was for a tooth extraction from a traumatic event which is clearly covered under the policy. I finally demanded to talk to a supervisor and the claims adjuster somehow didn't see the note from the vet that I had provided a few times. So it was finally resolved but I'm not happy. If I could remove all my 5 dogs from their service I would but they have pre-existing conditions so I'm stuck. Hopefully they will improve their services at some point.
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lancelot's mom
2 months ago
Stressful. Disorganized. Purposely difficult or poorly trained?
Unfortunately, one of my cats has not been well recently. I have filed multiple claims - the first over a month ago. I have spoken/emailed SEVEN different representatives, and the issues are YET to be resolved. They keep claiming I haven't submitted his medical records, and I keep resending them. Please note, the first time I submitted his medical records was when I enrolled, and I spoke with a representative to verify I had submitted everything needed. They are now trying to claim he has a pre existing GI issue, which is absolutely untrue. They are going off the date of his first claim because they are not organized enough to realize I have submitted his records multiple times and had multiple representatives verify they received them. This is starting to feel like a scam. I am starting to feel like they are purposely being difficult in the hopes that I stop try, and they get to save money. I am so tired of having the same unhelpful conversation with each representative. I truly am appalled at how disorganized this company is and can't even wrap my head around how poorly trained their staff are. I am hoping this issue will be resolved promptly, but I don't think I'll hold my breath. But hey, here's hoping the 7th time will be the charm. In response to the reply: the first submission was indeed a line item record. I repeatedly submitted the rest of the records after I spoke to a rep in November and repeatedly throughout the claim’s process (once while actively on the phone with a representative, so she could verify it was what was needed). I finally took a screenshot of his most recent wellness exam (which I’d sent to records many times) and sent it directly to the claims rep and finally progress was made. The pre existing condition was removed from his chart, but boy was this a process. Update #2: I will say, when I finally got through to a manager, he was very helpful. My subsequent claims have gone much smoother and been processed quickly.
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sarah stone
2 months ago
Always very timely with claims. Recommend
Always very timely with claims, have been using them since 2012 with no complaints. Very nice customer service as well.
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robert ponzan
2 months ago
Claims are handled promptly and fairly.
Claims are handled promptly and fairly.
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sam s.
2 months ago
Stalled Claims Processing
I have been a customer since 2016. My first claim was filed in February 2023. It took 4 weeks for the company to tell me that they needed additional documents, which I provided the next day. It’s been another two weeks, and my claim is still awaiting review from a claims processor. I currently have six claims pending. The 2-10 day processing that they advertise is a false claim in my experience. Update: I followed up with a Customer Manager as the Healthy Paws social media message below suggested. I have made multiple calls and spent several hours with Healthy Paws. Another 10 days has gone by since leaving my review and my claims are still “processing”. Healthy Paws has been getting away with false / misleading advertising. If you’re shopping for pet insurance, please consider all of your options carefully. If you switch pet insurance, many insurers will not cover pre-existing conditions.
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steve p
3 months ago
Just what we needed
Years ago we lost a cat to cancer and because we didn't have pet insurance at the time, couldn't afford the treatment she needed. At that point, we vowed that for any future pet we would definitely get pet insurance. That was 5yrs ago and since then added two more cats to our family. The day we picked up our kittens we enrolled them with Healthy Paws. Like most, we reviewed many pet insurance companies and felt the coverage from Healthy Paws was the right fit for what we were looking for in pet insurance. Over that 5yr period we have relied on Healthy Paws twice. Once for an abdominal obstruction which required surgery and most recently to help pay for cancer treatments. Sadly, after 10 months our furry friend lost his battle but Health Paws was there to provide the financial support we needed. I found the rates to be reasonable and their claims process and reimbursement times spot on! We will be welcoming two more additions to our pet family this weekend and signing them up with Healthy Paws will be a no brainer.
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maria elizathe
3 months ago
Healthy Paws is Fantastic
Healthy Paws insurance is fantastic and I would recommend it to anyone looking for pet insurance. They have covered our dog Sasha since she was a puppy. When we found out that Sasha had cancer we were worried about cost of treatment and how much would be covered. The fact that Healthy Paws has no cap on treatment was a blessing in such scary times. They always answered the phone with a smile on their voice, resolved claims in a timely manner and have covered ALL of Sasha’s cancer treatments. We are heart broken that Sasha lost her battle with cancer, but we are certain that we gave her the best possible life she could have had, and that is partly due to Healthy Paws.
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chelsea h.
3 months ago
Our Fur-Ever Partner for Pet Insurance
I have been with Healthy paws since September of 2014 for my dog, Opal, and recently purchased a 2nd policy in 2021 for my newest addition to the family Onyx. I am very happy with Healthy Paws coverage for both of my pets! Both were added when they were approximately 8 weeks old, and in our case there were no preexisting conditions. With two hard-headed Australian Cattle Dogs, we are no strangers to bumps, bruises, and surprise vet visits - most recently, my older dog needed surgery for two mass removals AND an ER visit when she had complications. Submitting a claim is as easy as snapping a few photos of the itemized invoices and medical records, and usually my claims are processes within 10 days. Honestly, having this insurance was a huge relief knowing that I didn't have to worry about the cost of treatment; I could just focus on Opal! Members from the Healthy Paws team even emailed us to ask how she was going following her visit, which meant a lot to me. Instead of a canned/generic check up email, it was genuine concern and details from her submitted claims, too so I know that real, pet-loving people are behind the the screen. I recommend Healthy Paws to everyone, and will continue to do so! I also recommend that new policy holders read over coverage so they understand what is/isn't in their policy, and try to gain coverage EARLY for their pets to avoid preexisting conditions. Pet Insurance doesn't replace preventative veterinary care, but is essential for when life throws its curveballs. 5/5 stars. We're members for life!
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thomas donnelly
3 months ago
Thank goodness for Healthy Paws Pet Insurance!
We just want to sincerely thank Healthy Paws for all they have done for us. Our 13 year old has is a cancer warrior and has needed various surgeries, chemotherapy, and veterinary care. Without Healthy Paws pet insurance, we wouldn’t have been able to give our dog the care and attention that he needs and deserves. The treatments and surgeries have literally saved his life and given us more time with our sweet boy. Healthy Paws does not have caps on his care and that is such a relief to us. We are so happy to be part of the Healthy Paws family and sing their praises to our friends! It is one of the best decisions we have made when we got our dog! We highly recommend them!
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tony sogg
3 months ago
Healthy Paws-Always the Best…
Our dog Max has had coverage from Healthy Paws since he was eight weeks old and we have never questioned our choice of insurers. They have paid every claim covered by the policy including the continuing claims from Max’s latest condition. For the case extant HP has already covered thousands of dollars of bills while assuring us the will be here for Max and us until the cause is sussed out and corrected. With HP we only need care about Max’s well being and not need to worry about treatment based on financial stress.
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bill timpano
3 months ago
Stall tactics, delays and a major pain. The worst
Save your money. You get what you pay for, which is nothing. Their exclusions to what they DONT pay is extensive. When you file a claim, they will ask for the vet invoice over and over. they will continually ask for the COMPLETE medical records for every claim. So if your dog has a follow up visit a week later, be prepared to send the COMPLETE medical records again! They will stall and make filing a claim as difficult as possible until you throw your hands up in disgust. I canceled and switch to Metlife. Although they limit the yearly benefit, at least they pay for the exam, meds and preventive care. We'll see how they do. I'm not sure how all these web sites list Healthy Paws as a top company. There has to be some under the table payment because they are the pits.
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monica elliott
3 months ago
Great company
Healthy Paws has made our dog’s ACL injury a much easier experience. It was very easy to file claims for her X-rays and extensive surgery. And we were reimbursed in a matter of days. They even followed up with us to find out how our lab was doing post surgery. A great company that actually cares about their clients!