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Healthy Paws Review 2021

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Reviews 1,185

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Michael Graw
Michael Graw
May. 03, 20214 min read

HealthyPaws summary

Healthy Paws offers a pet insurance policy for dogs and cats. The company’s plan covers up to 90% of medical expenses and most claims are reimbursed within 2 days. The plan doesn’t have any per-incident or annual caps on reimbursement and you can visit any veterinarian. Your pet can be enrolled in coverage at any age, although Healthy Paws does not cover pre-existing conditions or preventative care.

Pros

  • No per-incident or annual reimbursement caps
  • Most claims are paid within 2 days
  • Visit any veterinarian

Cons

  • Limited plan customization options
  • Does not cover preventative care
  • Requires a 15-day waiting period
HealthyPawsat a glance
3.6

Editorial score

Online experience

Great site with learning resources

4.0

Customizable rates and services

Customizable plans and rates, upper age limit

4.0

Claims payout waiting period

Days

4.0

Customer support

Evening and weekend customer service available

3.0

Bundles

Multi-pet bundle OR multi-policy bundle

3.0

HealthyPaws HealthyPaws Visit Site

What Does it Cover

The Healthy Paws pet insurance plan covers a wide range of conditions, including: 

  • Illnesses
  • Accidents
  • Chronic conditions
  • Cancer treatment
  • Emergency care
  • Specialty care
  • Alternative treatments
  • Surgery
  • Prescription medications
  • Diagnostics (X-rays, blood tests, ultrasounds)

Insurance Plans & Pricing

Healthy Paws only offers a single plan option for dogs and cats. This plan does not have annual or per-incident reimbursement limits, and you have the option to customize both your deductible and reimbursement rate.

For a male 2-year old, medium-sized dog, a 90% reimbursement rate and $100 deductible costs $84.50 per month. For the same pet with a 70% reimbursement rate and $500 deductible, coverage costs $39.64 per month. 

For a 5-year old domestic short-hair female cat, a 80% reimbursement rate and $250 deductible costs $25.47 per month. For a 70% reimbursement rate and $500 deductible, coverage costs $19.31 per month. These rates are based on April 2021 premiums in Pacoima, CA.¹

What is Not Covered

The Healthy Paws plan does not cover pre-existing conditions, whether they were fully diagnosed or just visible prior to enrolling your pet. It also does not cover preventative treatment, spaying or neutering, or routine dental care. The Healthy Paws plan also does not reimburse for examination fees or referral fees. 

Waiting Periods

Healthy Paws requires a 15-day waiting period² before your plan coverage takes effect.

Coverage Limits

There are no per-incident, monthly, or annual coverage limits with the Healthy Paws plan.

Reimbursement and deductibles:

You can customize your Healthy Paws insurance plan to select a 70%, 80%, or 90% reimbursement rate. You can also choose a $100, $250, or $500 annual deductible.

Pet TypeShort-hair catMedium mixed-breed dogLabrador Mix
Age524
Reimbursement Level80%90%80%
Deductible$250$500$250
Price per month$12.45$33.47$39.23

Claims and Service

You can submit a claim to Healthy Paws through your online account, through the Healthy Paws mobile app, or by email. Your claim must include the invoice from your veterinarian and your pet’s entire medical history if Healthy Paws does not already have this information on file. Most claims are processed within 2 days and reimbursements can be sent by direct deposit or check.

If you have a question about your claim, you can reach Healthy Paws’ customer service team by phone, email, or live chat. Support is available from 7 AM to 5 PM (PST) Monday to Friday and 8 AM to 5 PM Saturday.

What You Might Like

The Healthy Paws plan doesn’t impose per-incident or annual reimbursement limits. So, you’re covered even if your pet has multiple accidents or illnesses in a single year. Another nice thing about Healthy Paws is that you can visit any vet without prior authorization.

What Healthy Paws Could do Better

The Healthy Paws plan doesn’t cover examination fees or preventative care. These costs can add up over time, especially in your pet’s younger years.

Contact Details and Address

Healthy Paws Pet Insurance, P.O. Box 50034, Bellevue, WA 98015

Phone: (855) 898-8991

Bottom Line

Healthy Paws offers a customizable pet insurance policy for cats and dogs. The plan offers unlimited coverage for accidents and illness, with a reimbursement rate from 70% to 90% after your deductible. The Healthy Paws plan covers a wide range of care and allows you to use any vet, but does not cover preventative care, examination fees, or pre-existing conditions. You can submit claims to Healthy Paws online or via a mobile app and expect approval within 2 days in most cases.

Methodology

This review was based on information from the Healthy Paws website and online rate quote tool.

¹Premiums vary based on type of pet (dog or cat), age, breed and location. Rates must be approved by each state’s insurance regulators.

²Waiting periods do not apply to the states of Maryland and New Hampshire. Additionally, Maryland does not have age limits for hip dysplasia.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Bryan R
    8 hours ago
    Transparent, easy, fast

    Healthy Paws Pet Insurance provides transparent, fast, and easy service. I have submitted numerous claims for my pet and each one has been processed quickly, sometimes in the same day, and each one has resulted in a reimbursement that does not deviate from my policy. Their premiums are very reasonable and I can't recommend too highly the value of these premiums. Most recently (July 2021), my pet needed to have numerous expensive diagnostic procedures for a complex medical issue. I may not have elected for these procedures without the financial security and peace of mind that Healthy Paws provides.

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  • author
    Randi Heller
    2 days ago
    Best Pet Insurance Available

    Healthy Paws Pet Insurance has been the best thing I have ever purchased for my dogs. I have 4 dogs (all covered through Healthy Paws) and have had nothing but wonderful experiences with this pet insurance. The claims submittal is extremely easy (only have to submit a picture of the invoice). The processing of claims and reimbursement is extremely quick (within a few days max). I would not have been able to give my dogs the best veterinary care they need if I did not have a policy with Healthy Paws. I have so many examples. But just a few: My one German Shepherd has recurring perianal fistulas. We have been through the ringer with this. Antibiotics, steroids, laser treatments, and finally immunosuppressants (Atopica). This medication is EXTREMELY expensive. Healthy Paws has covered all of these different treatments, including the expensive medication (approximately $345 per month). There would be no way I could cover this cost myself. My other German Shepherd was severe hip dysplasia. Since she was covered prior to turning 6 years old and did not show symptoms of hip problems within the first year of coverage, Healthy Paws has been a life saver for my poor pup. For the past few years, she has shown extreme pain and we started anti-inflammatories (Galliprant) as well as gabapentin to relieve some of her pain. This past year (at age 8), we performed x-rays and my vet said if we do not intervene with more invasive techniques, she would not see my dog making it through the next year. We were referred to an orthopedic surgeon for possible total hip replacement surgery. We decided to try the gold standard and replace her right hip on December 16th, 2020. The cost was astronomical (almost 5 figures). I submitted my claim to Healthy Paws on the day she was released from the hospital (December 18th). Due to the upcoming holidays and extensive medical records, there was a bit of lag between submitting and being reimbursed. But the first week in January, I was reimbursed 90% (per my policy option) of the total cost of the surgery. Healthy Paws literally saved my dogs life. Every person who asks me about pet insurance hears raving reviews of Healthy Paws Pet Insurance. Even anyone who talks to me about veterinary bills or upcoming adoptions will also receive a long list of why pet insurance is so important and why Healthy Paws should be their choice of insurance. I would not insure my pets through any other company other than them.

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  • author
    TKM
    Jul 30, 2021
    Keep raising their rates

    Healthy Paws has raised their rates twice recently without providing more value to customers, even long-time customers. Avoid them!

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  • author
    Miranda Miller
    Jul 28, 2021
    Excellent Insurance

    Our dog Zoey has been covered by Healthy Paws Insurance since 2014 and they have always been reliable with an easy claims process. Recently Zoey suffered an injury that caused a fractured tooth and Healthy Paws provided excellent coverage for her treatment. Very thankful to have Zoey on Healthy Paws Insurance.

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  • author
    Deb Del Duca
    Jul 27, 2021
    I cannot say enough about healthy paws…

    I cannot say enough about healthy paws insurance my lab or doodle was one year old and has had two surgeries that were very very intricate. They consisted of having both legs broken having plates and screws and healthy pause was there the entire time financially I would’ve never been able to afford this if it wasn’t for them. I recommend them highly above all other insurance. Thanks Healthy Paws!!

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  • author
    Jan Crary
    Jul 27, 2021
    Healthy Paws is excellent

    Every part of the process of working with Healthy Paws has made our experience getting a diagnosis for our sweet rescue puppy. Submitting claims is easy. Ongoing communication of their process was crystal clear. As promised financial reimbursement, received quickly. AND, delightful customer service. They answer questions, followed up to see how our pup fared after her vet care. I highly recommend Healthy Paws to all pet owners!

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  • author
    Jamie Prieto
    Jul 27, 2021
    Great customer service!

    Our little 7 month old Biewer Terrier ate sugar free gum and we almost lost him. The pet hospital bill was going to be outrageous, however we did not have to stress about it because we had pet insurance through Healthy Paws. I submitted our bill through the app online and within 24 hours our claim was being processed. They also offer direct deposit so our reimbursement will go directly into our account and we don’t have to wait for a check in the mail. We received emails from Healthy Pass checking in on our little guy. I could not be happier with the process and the company!

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  • author
    Alexis Darnat
    Jul 26, 2021
    My cat had a urinary blockage, thankfully healthypaws was here for us!

    A month ago my cat was straining to urinate. One day he wasn't able to pee at all. After taking him to the ER, they told us that he had a blockage, and that they had to perform surgery, a Perineal Urethrostomy Surgery. The cost was pretty high, but thankfully HealthyPaws covered most of the cost! Highly recommend! The only thing is that HealthyPaws does not put the money upfront. You need to put it from pocket, and then they would eventually refund you.

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  • author
    Cheryl Beguelin
    Jul 26, 2021
    We have used several pet insurance…

    We have used several pet insurance companies in the past and glad we found Healthy Paws. Filing a claim is simple and they process the claim quickly. We highly recommend using them.

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  • author
    Nature Gemmell
    Jul 25, 2021
    Affordable pet insurance that actually…

    Affordable pet insurance that actually covers things when you need them to. Easy to submit claims and everyone I’ve spoken to on the phone is super helpful.

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  • author
    Shelley Iniguez
    Jul 24, 2021
    Been a loyal customer for about 3 years…

    Been a loyal customer for about 3 years now. Highly recommend Healthy Paws. Competitive premiums, excellent customer service, quick claim processing, and most definitely worth every penny of the monthly premiums. Unfortunately we’ve had to use our coverage more than we anticipated and every single time we’ve left the vets office or the animal hospital, we take 2 sighs of relief - 1) that our previous fur baby is going to be ok and back on the right track with a treatment plan and 2) thank God that we have pet health insurance!

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  • author
    Stephanie DiGiacopo
    Jul 21, 2021
    Three years ago I adopted a rescue…

    Three years ago I adopted a rescue puppy & a friend recommended that I get Healthy Paws insurance, just in case. Luckily I did, and one of the best decisions I ever made. Healthy Paws has been so incredibly easy to work with. Submitting a claim is really simple and I'm always surprised by how quickly I get a response, then updates, then a reimbursement check. My dog recently went through knee surgery and It was such a lifesaver to have Healthy Paws behind us every step of the way. I can't say enough about them. Healthy Paws Pet Insurance is simply incredible!!!!!!!! :)

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  • author
    Anushka
    Jul 21, 2021
    Great support for our cat

    Our cat has been having ongoing allergy issues since we relocated from the East Coast to Texas. Healthy Paws has been there every step of the way -- every medication we tried and every test our cat went through. We are very thankful to be able to afford the care he needed through Healthy Paws, are so appreciative of the quick turnaround time for their services and reimbursements, and in awe that Healthy Paws reached out to check in on him after seeing a few claims come in back to back. Healthy Paws is doing a great job supporting pets and their owners, and I would definitely recommend them for someone in search of great pet insurance.

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  • author
    Erin Egan
    Jul 21, 2021
    Very happy customer!

    My one year old rescue puppy was limping and ended up having elbow dysplasia. She needed xrays, a CT scan, and surgery and medication. All of this totaled about $5,000 and Healthy Paws paid out 90% (as my policy indicated) into my direct deposit within a week. All I had to do was upload the vet bill and description into the app. It was extremely easy. I did a lot of research before choosing a pet insurance plan. They have been responsive and helpful and I am so happy that this is the plan I went with.

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  • author
    Kesara
    Jul 19, 2021
    Healthy Paws has been a lifesaver for…

    Healthy Paws has been a lifesaver for my dog Chewy. He was diagnosed with a rare form of cancer and because of the streamlined coverage with no fee schedules etc, and the simplified claims process, he is getting the treatment that he needs! The customer service is fantastic and the claims process from submitting a claim (minutes!) to recieving reimbursement is days. I recieve a flat 80% reimbursement after my deductible and this has saved my family thousands in costs and makes the decision to get the proper treatment for Chewy easy and stress free.

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  • author
    Stephanie
    Jul 17, 2021
    Healthy Paws is a lifesaver!

    Great customer service and quick and easy claim processing. It was such a relief to make a decision based on what was best for my cat rather than what it might financially cost when an emergency happened. Would highly recommend Healthy Paws!

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  • author
    Molly Knobler
    Jul 17, 2021
    Easy, reliable, thoughtful insurance

    I have had Healthy Paws insurance for 3 of my last 4 dogs. Each of them has had major (and majorly expensive) health issues (cancer, cancer, and irritable bowel syndrome that presented as an intestinal blockage). Every single time one of them had an issue, I never had to worry about whether I could afford the recommended treatment, because I knew Healthy Paws would have my back. They make claim submittal extremely easy, they do all of the background work to obtain documentation, and they provide reimbursement quickly without maximums or fee schedules. On top of that, they are kind and thoughtful and recognize that when you're dealing with a sick pet, the last thing you want to worry about is the insurance. When my dog Bibi eventually passed, they quickly and without being asked cancelled her policy and sent a sympathy card signed by the staff. I will always remember how touched I was by these incredibly thoughtful gestures. I highly recommend Healthy Paws to all my friends and family with pets.

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  • author
    Customer
    Jul 15, 2021
    Healthy Paws??? Stay away!

    After years of recommending Healthy Paws Pet Insurance [only 1 claim in 2017], I now have to say STAY AWAY! I am not sure what happened but the 1 claim [Lyme treatment less than $300] I made for my boy since 2017 was a nightmare. 10 days turned into a month. Sent them all the records from both vets. Asked for status at day 10, got canned response "working on it". 3 days later, I asked again then again at day 19, no response either time not even a canned response. Asked again at day 21, their response was to tell me they needed more records including ALL his records for the entire time I've had him [2013]. They've had all these records since the 2017 claim. I [again] sent them all his records from 2013 to date which was only going towards deductible. It wasn't like they were giving me any $. Took a MONTH before they approved my claim which was about 2 weeks before his policy renewal. The premium for for both dogs went up by $60/mo. My boy has had 2 claims, 1 in 2017 and the other this year. My girl has had none. I went online and changed her policy to up the deductible to bring policy price down. They apparently didn't do it because they took out the higher figure . I went back online and did an "email us" asking why the premium wasn't adjusted. 4 days later, the response was "We can't find a policy under that name. Please provide more information." What??? I was on their site under her name! Horrible experience.

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  • author
    Jason Rumpler
    Jul 15, 2021
    Learned the hard way Heidi has not been "Protected since 06/14/2012"

    Enrolled my dog (Heidi) 9 years ago when she was 3 months old and had never submitted a claim until recently for a cytologist recommended growth removal. First two claims for the pre-op work (approx $50) were approved but when I submitted the procedure claim ($900) it was delayed so I called them twice. Rep said they had her records for the last 6 years but needed them for the first 3 years AFTER she was enrolled. I said we enrolled her in 2012 so why are records needed for the time AFTER her coverage began. Was told it was to make sure she didn’t have a precondition! We’re a military family so we had to move vets in 2015 and the rep said he would reach out to our old vet for the records and I had email notification that the claim would remain open for 30 days in the meantime. 2 days later the claim was DENIED!! I filed an appeal, dug through all my files to find all of Heidi’s records and visit notes for her entire life and resubmitted the claim. After two months and contacting them multiple times on email, I still have not received a response. Oh, and in the meantime they increased Heidi’s monthly premium to $180 a month! Been paying premiums for 9 years without a single claim or medical issue for Heidi. I paid this money for the peace of mind that if she ever had a medical issue she would be, as her profile says on the website, “protected.” It’s quite the feeling of betrayal to realize when the time came to make a claim I’m treated like I just signed up yesterday and ignored. Customers loyal for almost a decade need to be treated with some respect and in accordance with the promises made. It is especially frustrating as, prior to this experience, I had recommended Healthy Paws to several friends and associates.

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  • author
    linda oziel
    Jul 14, 2021
    Rate increase beware

    I have had insurance for my dog for just 10 months with no claims filed or any reimbursement given. An email just informed me that my monthly rate has just increased by 33% !!! I purchased my plan never thinking a rate increase of this size in just one year was possible. It’s a “bait and switch “ scam so be careful. Time for me to start shopping around for a more honest company.

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  • author
    Jolene Landry
    Jul 15, 2021
    Expected price increase, but not a gouge

    Had for 5yrs, price increases are a lot. I was told that your pet isn't penalized for sick visits, but this is not the case. I realize rates will rise, I expected a few dollars but my rates have increased $13 each month twice now. I started off paying $42/month and they have increased for the second time and my payments are now $71/month! I picked this insurance because of the annual deductible, and price was good. I have the option to increase my deductible or have less reimbursement but I'll still be paying just as much out of pocket. I work in a vet clinic and recommended this insurance to a lot of people and now I'm really feeling bad. The reason I gave 2 stars, they are good about reimbursing in a timely fashion. After that reply, i want to add I work at a veterinary hospital. Our prices haven't increased in the past 2yrs and when they do go up, they go up maybe $1-$2 per item. I think so many people using the insurance, makes your rates go up...so in other words it is kind of a penalty! $330 increase in 2years? That's not rising vet costs.

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  • author
    Danielle Young
    Jul 14, 2021
    Best pet insurance EVER!

    We have 5 miniature dachshunds who are all insured through Healthy Paws. I have had to file a few claims in the past 2 years and it has always been a seamless process, quick and easy. I’m writing this review now because Healthy Paws has went above and beyond with helping us through the process as one of our dachshunds had IVDD, which required surgery and then unfortunately had a GI blockage requiring emergency surgery 2 weeks later. Customer service was fabulous with communicating, collecting the medical records from the different surgeons, specialists, etc. I was elated to find out our policy covered acupuncture as well because it is highly recommended during the recovery period. I cannot say enough how grateful I am to have found Healthy Paws as they definitely helped lighten the financial burden and made it easy! An account manager even reached out to us to check on Woodstock after his surgeries, which made me feel like they truly care about their clients.

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  • author
    Desiree Matia
    Jul 13, 2021
    Highly Recommend for Accident Prone Puppies

    Healthy Paws has been a lifesaver for our family, I wouldn’t own a pet without it. I recently had to take my dog in for Emergency Care for ingesting ibuprofen, and she needed a 3 day stay including medication for her after care. Not having to question how to pay for the care she needed was huge. It was so easy to upload the invoice to start a claim through the app, and it was processed within 2 days, with constant communication. The customer care team even followed up to see how she was doing. I highly recommend Healthy Paws for their ease of use, care, and quick processing and reimbursement.

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  • author
    Angela Olivares
    Jul 12, 2021
    This pet insurance is the best

    This pet insurance is the best! They give you many options to choose from for deductibles and coverage percentages to customize what works best for you and your pets. Not only do they cover just about EVERYTHING minus the vet visit cost but they're super fast with reviewing claims and reimbursement payments. Because of healthy paws, I'm able to give my dog the best vet care which has drastically saved her life on many occasions. My dog kona was diagnosed with a brain tumor in 9/2020 which cost about 5 grand. And had two abdominal surgeries back to back each costing around 8 grand. Healthy paws covered 70% of it all!!!! Minus the deductible for the year. Without them, I would not have been able to afford extending konas life during these emergency situations. Please use this company you won't regret!

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  • author
    Tiffany W.
    Jul 11, 2021
    Excellent Pet Insurance

    Excellent customer service! Easy to use! Reasonable pricing as well as quick reimbursement with the option of direct deposit. I highly recommend Healthy Paws for your furry family members!

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  • author
    Tori Frame
    Jul 10, 2021
    Completely fails to deliver

    This will be a long one. I decided on healthy paws only one month after getting my puppy after a trial period with AKC insurance due to the glowing reviews of HP on Reddit dog communities. Sadly, upon filing my very first claim I am disappointed to say the least. I read my policy documents from start to finish - I knew exactly what was covered and what wasn’t. In March of 2021, we had to take our goldendoodle to an emergency animal hospital due to a foreign body. I submitted the initial claim on March 18, which was denied one month later due to missing documents from prior to 9/2020. I had misunderstood the request and submitted some documents without lab notes. My bad, I contacted my current veterinarian, emergency veterinarian, and previous veterinarian to request full records with lab notes. While I was able to get records from my existing vet and the emergency clinic, my previous vet had a data failure, and only had the record from his puppy exam in Nov of 2019, one month before he was enrolled in Healthy Paws. This DID include lab notes - I’ll get back to this. I also had the test results from a urinalysis and blood panel from early 2020. I uploaded these documents and resubmitted the claim on 5/7 and stated very clearly that there was a data failure and these are all the records that exist. On 6/15, I received a denial again (38 DAYS LATER) stating that records were needed from prior to 9/2020. WHAT. It took them 38 days to not even open the new documents I uploaded and deny my claim for the same reason. I called healthy paws on 6/16 asking what was wrong. The representative was kind but did not seem to understand what documents I had uploaded were - she did however advise me that she would submit the claim for appeal, and that she would make a note of the data failure of my previous veterinary office. I also re-uploaded the 11/2019 puppy exam record in case the original upload wasn’t successful. Later on, I got a response that my line-item invoice had been reviewed but they need the lab notes. Now, the format of this had the line-items on the first half of the page and then listed the vet’s lab notes under it. If they actually read it they would realize this, but I’m guessing someone just glanced at it. What, do you want me to highlight it for you? I hadn’t heard anything about my appeal, so I sent an email inquiry on 7/5 to confirm if my claim had actually been appealed. Understanding they were closed for a national holiday I expected to hear from them later in the week. Well, it’s almost a week later, and I have heard nothing. The app and website mention nothing of an appeal. It has been four months. FOUR. Their documentation says roughly 10 business days. A quick recap, my dog (who has been enrolled in healthy paws since 12/12/2019) ate a toy at a dog park in 3/2021, and they can’t approve my claim because the records from 1+ year ago no longer exist and their claims processors can’t read. I’m pretty sure he wasn’t born with a toy in his stomach, so I don’t even see why those records are relevant. Customer service seem like very kind people but the reps on the phone seem to have no authority to do anything and are completely separate from the claims process. As I understand it, it’s pointless to even have this insurance because I will never have a claim approved due to the data failure that I have no control over. Almost two years of premiums for nothing. Not to mention, because I have submitted a claim, even though it has been denied, I can never opt for a higher premium and coverage level - for the rest of the time I am a customer - which is a terrible policy and is clearly a punishment for submitting a claim. Unless something major is done to fix this, I will be leaving healthy paws, and I had never planned to do so before. I would not recommend this company to anyone, this has been an absolutely horrible experience. They completely failed to deliver when I needed them.

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  • author
    Hamidreza Montazeri Aliabadi
    Jul 09, 2021
    Last word

    This is my final post here, and please spare me your generic, fake replies. Let people judge: "Clinical signs" can be caused by different things. The fact that a dog had diarrhea before, means it should not be covered for diarrhea ever again, regardless of the underlying cause? Does that sound funny to anybody else?!! It is exactly like saying because your dog broke her leg once before you made the horrible mistake and joined "Healthy Paws", we never cover broken legs again! Good night and happy collecting premiums.

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  • author
    Ross Stackhouse
    Jul 09, 2021
    Positive overall

    While it would be nice for Healthy Paws (probably like all pet insurance options) to be a bit more transparent upfront about what isn't covered (vaccinations, regular wellness checkups, and most annoyingly the checkup/consultation portion of what are otherwise emergency care visits), we've overall been quite satisfied. The website is user friendly and the reimbursements are prompt and painless. The only issue we had was in uploading supplemental medical record files when they were requested. HealthyPaws said we could email them but then didn't acknowledge receiving them until we uploaded them a very specific way on our third attempt. This held up our initial reimbursement and was frustrating but we ultimately got past it. Most importantly though, our puppy Louie had a serious health scare at 7 months and Healthy Paws was there for us so we're very grateful and will continue using them.

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  • author
    Hamidreza Montazeri Aliabadi
    Jul 08, 2021
    The reply to my comment below is worse…

    The reply to my comment below is worse than the excuse that was given to us in the first place. It is very easy to say "we do our best ...", and don't do anything. For your information, we tested our dog for giardia before making the huge mistake of paying Healthy paws, and it was negative. After joining this insurance plan, she had a stomach issue, and the vet said they should test her again. Now Healthy paws says this is "pre-existing" because our dog was tested for giardia before, and they cannot understand the simple fact that when the test is negative nothing "exists"!!

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  • author
    Anonymous
    Jul 08, 2021
    Great Coverage + Customer Service

    Our dog had to undergo a major surgery. Healthy Paws was instrumental in allowing us to get the best treatment for our pup. He's well on his way to a full recovery and Healthy Paws was able to help with the medical costs and their flexibility on providers was extremely helpful. Customer service has always been fantastic as well, I can tell they really care about the well being of our dog.

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  • author
    Catie
    Jul 07, 2021
    I have had this insurance for 8 years

    I have had this insurance for 8 years, since my dog was 12 weeks old. She is 8 yrs old now. Healthy Paws just increased our payment from $95 to $143 per month. A 45% increase. We hardly used this insurance. Bad customer service.

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  • author
    Meghan West
    Jul 06, 2021
    Highly Recommend

    Healthy Paws is such a great choice! Our kitten Apricot was suddenly diagnosed with advanced and aggressive lymphoma. Thank goodness we had a Healthy Paws policy that made our decisions easier, focusing on his welfare. Submitting claims is so easy, I can do it from my phone. They process claims very quickly with an easy to understand explanation of benefits. Highly recommend Healthy Paws!

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  • author
    Vero
    Jul 06, 2021
    Thank goodness for healthy paws. It is so easy to use.

    As a type A pet parent, I knew pretty early on that I wanted to get my puppy an insurance plan. I activated the insurance the day that I got her, and here we are, almost a year later, and it has paid for itself. When my puppy started having some chronic GI tract issues, we were confident that we could get whatever tests and medical help she needed because she was insured. Healthy Paws' mobile claim entry is so easy to use; just take a picture, and press submit. Eventually, we had to get a referral to a University Veterinary Center, as we couldn't really figure out what was going on. She is doing a lot better now, and I thank my lucky stars that we invested in Healthy Paws early on.

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  • author
    Matthew Sawelson
    Jul 05, 2021
    For those skeptical of pet insurance...

    A little more than three years ago, when I got my Australian Cattle Dog, I was skeptical of the need for pet insurance. Cattle Dogs are generally healthy in the long term, my thought. I got Mojave to be a trail dog, as I hike approximately 120 miles a month. After thinking it through, I realized that given the miles Mojave would be covering, the odds of an orthopedic or paw injury was above average. So I decided to get Healthy Paws Insurance. For the first 3 years, we had no issues. I thought of my pet insurance as I do of my car insurance... A 'necessary evil'. No offense Healthy Paws! But in April of this year, Mojave injured a rear paw. It has resulted in Veterinary care to this day. (he is well on the mend now) Thank goodness for my Healthy Paws insurance! His treatments were very costly, and Healthy Paws was there for me. Not only that, filing a claim and getting reimbursed, couldn't be easier. If you have, or are about to get a pup, get insurance! You never know when something will happen, You'll be bummed out if you need it but don't have it. Thank you Healthy Paws!!!

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  • author
    Melissa Harkness-Corral
    Jul 04, 2021
    CLAIMING MADE EASY

    I compared at least 20 pet insurance plans and ended up enrolling our girls with HP. Within months of enrollment, one of my girls began experiencing gastric symptoms. I submitted my first claim and although it took 30 days to get the first claim paid, all subsequent claims were paid in a matter of hours. After my most recent submission, HP emailed me to see how she was doing. Amazing customer service! Based on the trust build by HP, I adopted two more girls, knowing that I don’t have to worry about unexpected costs related to illness or accidents.

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  • author
    Lisa Ishibashi
    Jul 01, 2021
    Words cannot express how thankful I am…

    Words cannot express how thankful I am to Healthy Paws during a very stressful and scary time. My beloved French Bulldog all of a sudden started shaking and her back legs were super wobbly and unstable. I rushed her to the emergency vet hospital where she was examined with suspected IVDD. They kept her over night for medical hospitalization. The stay itself was over $1300. I am so grateful that I have such great pet insurance in situations like these. Not only did they cover majority of the cost, and they sent me an email to check up on my Frenchie to make sure she is doing well. I can't say enough great things about Healthy Paws. Truly a life saver!

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  • author
    Christy Cicatello
    Jun 30, 2021
    I am so happy I chose healthy paws pet…

    I am so happy I chose healthy paws pet insurance a few years ago. I am a vet tech so I know how expensive emergencies can get so that’s why I did my research and found healthy paws. Having this insurance I can feel secure about getting the best care for both of my dogs. Although I always hope not to have to use it, recently my dog had some eye issues and had to have an expensive eye procedure done, I didn’t even hesitate to get it done ASAP because I knew my insurance would look into my claim quickly and reimburse me for the covered items at the 80% rate I signed up with. I can’t imagine not having it because there’s no way I could afford that necessary expensive eye procedure my dog needed. There have been several times I’ve needed my insurance over the past few years for both my dogs and I am so happy I chose this insurance. Their plans are reasonably priced, they respond quickly to your claims and they have excellent customer service, even checking in on my dog to see how he was doing after his procedure. This is the best insurance and I wouldn’t choose anyone else over them.

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  • author
    Samuel K
    Jun 30, 2021
    So thankful we signed up for Healthy Paws

    Our 9 year old German Shepherd, George, went through a major surgery to remove a mass in his chest. The total cost was about $15,000. Aside from a few very minor items that were clearly outside the scope of our policy, Healthy Paws covered its 80% share of the costs without question and without delay. Not having to worry as much about the financial side of things made the whole experience so much more manageable for us.

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  • author
    April Z
    Jun 30, 2021
    Healthy Paws came through for my dog's TPLO surgery

    I've recently had to take advantage of my Healthy Paws policy for my English Bulldog who tore his ACL and had to get TPLO surgery. Healthy Paws' claims services was so stress-free - all I had to do with submit the vet invoice on their site, then got the coverage amount in my bank within 10 days. They were clear on what's covered (surgery, medication, rehabilitation) and what wasn't (ie. normal vet check up's, herbal/supplements), but it's all fair. And a rep from Healthy Paws checked in a week after Uni's surgery to ask how he was doing. Healthy Paws' monthly payments could be a little high (esp for a Eng Bulldog in a pricey urban city), but end of the day, if you ever need to actually have insurance kick in, you'll want an insurance company that's known to be a good partner. Would recommend!

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  • author
    Deirdre D
    Jun 29, 2021
    Awesome customer service

    My dog required surgery to remove a growth towards the end of last year. Not only did Healthy Paws quickly review my claim and reimburse me, but a member of their team emailed me a few days later to check in to see how he was doing after surgery. I thought that was so incredibly nice and above and beyond anything I’ve ever experienced from my own doctor or health insurance. If you are looking for health insurance for your pet, I would highly recommend Healthy Paws!

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  • author
    Lavenia Sylvia
    Jun 29, 2021
    A fortuitous decision to go with Healthy Paws Pet Insurance…

    We purchased Healthy Paws Pet Insurance in 2013 when our two Shiloh Shepherds, Blue Heeler Hybrid, and Ocicat were pups and young cats as we had lost the year before our sweet Sarabelle to osteosarcoma and were well aware of the costs of treatment for severe illnesses and conditions. It was truly a fortuitous decision. Though Little Boy, our Ocicat passed away uneventfully, and our Heeler continuous to be her irascible self, our two littermate Shiloh brothers had/have structural (wobblers) and health conditions (IBD) that require extensive testing and treatment. Healthy Paws came through for us for both of our boys. Though we remained judicious in our consideration of testing and treatment,, knowing that Healthy Paws would be there to financially support our decisions made a big difference to us and our boys. Their compassionate processing of our claims for the loss of one of our boys while did not lessen the pain, it gave us financial peace of mind. And our remaining boy is looking healthy and we look forward to several more years with him. We are so fortunate that we have Healthy Paws behind us. Their staff is compassionate and professional, and claim processing quick. Really, thank you, Healthy Paws.

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  • author
    Denis R
    Jun 28, 2021
    The best pet insurance

    One of our pups was recently diagnosed with liver disease and had to undergo emergency surgery. Although the surgery cost is extremely high, it was a no-brainer to save our pup. Our reimbursement plan was 90% and we got the 90% of the total cost within a week. Extremely happy and satisfied choosing HealthyPaws insurance.

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  • author
    Michael Welsh
    Jun 28, 2021
    Dog almost died, Healthy Paws saved my bank account

    My dog needed to have an emergency surgery to remove his gall bladder and spent 5 nights in critical care. All in all it was over $14,000. I submitted the claims and had checks in the mail within 5 days. The service was amazing and I would recommend Healthy Paws to anyone with a pet. They also emailed after the fact to check in on my little dude. 20/10.

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  • author
    Jennifer B.
    Jun 28, 2021
    Healthy Paw pet insurance is amazing…

    Healthy Paw pet insurance is amazing fast claim processes and they truest care about your babies

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  • author
    Jessica
    Jun 26, 2021
    Over 100% Premium Increase... TWICE! Go somewhere else

    I've been a loyal customer for 6 years and today I got screwed by Healthy Paws. Unfortunately, I cannot recommend this insurance to any dog owner. I have 2 dogs. 6 years ago, I paid $150 for both, over time they kept pushing up my premium to $230 and today I got an email that they will be increasing my premium to $445. When I called, I was told there was nothing they can do and I need to change my deductible and overall plan. Then I was hung up on when I asked for more alternatives. One of my senior dogs had cancer. He's had multiple surgeries and just finished radiation. I cannot simply move to another insurance company now because of all of his pre-existing conditions. I feel that Healthy Paws is taking advantage of this and trapping me by increasing my premium so drastically. I will be moving one of my dogs to another company since he has no pre-existing conditions and I recommend everyone else does the same. It's been a very disappointing experience.

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  • author
    James Neal
    Jun 29, 2021
    HORRIBLE INSURANCE!!!

    6/29 - If you read the Healthy Paws response to my review, you will see that they just proved everything that I said was true. I sent them a complete set of my pet's records at the end of May, yet they are still asking for the records. If they thought that they didn't have a complete set of records, why would they wait an entire MONTH to tell me so? This makes absolutely no sense! I have also called them several times since I filed the claim and each time they only said that the claim was under review and mentioned NOTHING about needing more records. This whole process has been a huge waste of time and money. 6/26 -Don't waste your money! I purchased a plan for my kitten and I had to take her to the vet because she had stopped eating and drinking and had not gone to the litter box for a day and a half. We weren't sure what was wrong with her so we took her to the vet and they performed test and took x-rays to see if she had ingested something that was blocking her. It was determined that she probably had an injury that was causing her pain and that she stopped eating due to that. I submitted the claim 27 days ago and have heard NOTHING from Healthy Paws. I have called several times only to be told that my claim is still being 'processed'. It is a very simple claim so I have no idea why they are delaying for so long. Especially since their Facebook Page is full of people saying their claims were processed in an HOUR! I have a lot of trouble believing that those claims are actually from real people! I've asked them how they got their claims processed so quickly and so far, no response. If they're fake, I wouldn't expect one. Bottom line is you're better off just setting aside the money that you would spend on insurance with Healthy Paws, in a savings account and paying out of pocket for any vet bills. It's what you have to do with Healthy Paws anyway so you'd actually be saving money!

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  • author
    Kerianne Noonan
    Jun 25, 2021
    My dog Penny recently had a very…

    My dog Penny recently had a very expensive surgery and healthy paws covered the entire cost of the surgery (minus deductible and my individual plan of 80% coverage). I received the money In my account within a week of filing the claim. It was genuinely so comforting knowing I didn’t have to worry about the care I got for my pet. I’ve never had a single issue with their refund/coverage policies and this one surgery was worth almost 7 years of the monthly payment I make, so it’s 100% worth the money. Thank you again so much for your care and attention!

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  • author
    Hamidreza Montazeri Aliabadi
    Jun 24, 2021
    I would give it zero stars

    I would give it zero stars, if I could. They trap you like this: They say we cover every new issue, but not pre-exisitng issues. Then they say you have to pay yourself and we will "reimburse" you. Then, when you pay and submit the claim, suddenly everything is pre-existing! Unless your pet breaks a leg or something, they will not cover anything. Don't fall into the trap of the "top rated" pet insurance!!

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  • author
    Alexandra Martin
    Jun 24, 2021
    100% recommend Healthy Paws!

    I always tell new pet people that if they can afford it, get pet insurance as soon as possible. When we adopted our dog Luna in 2014, I researched all the major insurance companies. The main differences among the companies had to do with cost, the deductible (per condition versus annual), and the approval process. I decided on Healthy Paws because while new to us, our dog was an adult and formerly stray, so I didn't know what we'd face in the first year (injuries, various illnesses??), so an annual deductible made more sense to me, in case there were multiple different vet visits. While Healthy Paws doesn't offer a pre-approval, it's been super easy to file claims. If for a vet visit, their office can email the Healthy Paws claims department directly; if I'm picking up medication, I can submit a claim online. Healthy Paws has always reimbursed us very quickly (like 1-2 days) and has covered dozens of claims at this point for surgeries, medical tests, and prescription medications. I've never had a claim denied that I expected would be covered. Any time I've needed to call Healthy Paws to check in about a quote from my vet's office, or straighten out my paperwork (lately sometimes I've needed to make multiple claims per week and have mixed receipts, oops) -- the customer service representatives are SO nice, SO lovely to talk to, and are clearly animal lovers who are happy to help pet people out. Over the past year Luna has been really sick and it's been *such* a relief to know that Healthy Paws will cover the various tests our vet has proposed -- it makes taking care of a pet so much easier. It's definitely been a good financial decision for us to pay for insurance since 2014; the reimbursements have outweighed the cost as Luna has gotten older and had health issues. I would definitely recommend Healthy Paws to other pet people! Thank you so much!

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  • author
    Stacy D
    Jun 24, 2021
    Healthy Paws was awesome

    Healthy Paws was awesome. They paid a claim two days after my pet's waiting period ended. The service was great!

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  • author
    Sarie Lorence
    Jun 24, 2021
    Great Insurance Company

    We have had healthy paws for a few years now with both of our dogs. This is the only insurance company I've ever worked with that has personally reached out after any surgeries to check on our dog's health. I was pleasantly surprised when I received a personalized email asking how our dog Ralph was after a minor procedure to remove a lump. Their app is extremely easy to use and I've never run into any problems. The claim process is also easy to follow and I have never had any issues. Reimbursement was received within 1-2 business days. Would highly recommend this insurance company.

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  • author
    Rob Elders
    Jun 22, 2021
    Signing up with Healthy Paws has been…

    Signing up with Healthy Paws has been one of the best decisions that I’ve ever made. They are great! I’ve had 7 dogs during my adult life and I have spent many thousands of dollars, often for unexpected and non-routine costs. For my newest dog, Sparky, I decided to try pet insurance and I liked the rates and terms of Healthy Paws the most. Unfortunately, Sparky has had ACL muscle tears for both of his rear legs about one year apart. Each surgery and related appointments costed around $5,000. A year or two ago, Sparky also needed stitches after being attacked by a large neighbor dog. For each of these unexpected costs, I submitted claims to Healthy Paws and they very quickly processed and paid them. Sparky had his most recent ACL surgery last week and I received a reimbursement for the majority of the costs within a couple days after I uploaded the invoice. Also, all that I had to do was easily upload the invoice. No other information or communications were needed. It couldn’t have been easier. I couldn’t recommend Healthy Paws any more than I do! They are great!

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  • author
    Pat
    Jun 20, 2021
    Thank you Healthy Paws

    Our Cavalier King Charles Spaniel is 3 and 1/2 years old and we got Healthy Paws insurance when she was born. It has been a great decision and we have turned to them many times. Their response time for reimbursement is amazing!! Sometimes we are approved for reimbursement for medication or tests on the same day. More involved testing such as the MRI only took 2 days. It has been a blessing to know we have Healthy Paws to ease some of the stress when our fur baby needs medical care.

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  • author
    Sarah Alanis
    Jun 18, 2021
    They are the best in the Biz

    They are the best in the Biz. They are easy to use and very prompt. I appreciate this company a lot.

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  • author
    Emma
    Jun 17, 2021
    Great coverage, customer service, and cost

    We are really pleased with the coverage, customer service, and pricing of HealthyPaws. I switched to HealthyPaws from another company in late 2020 due to lower premiums. My dog is a medical miracle, NOT in a good way, and we are usually at the vet at least once per month. She had mange, separation anxiety and skin allergies when we adopted her, has had kennel cough multiple times, gotten 2nd degree sunburn, got pink eye, broke three teeth in an accident, and most recently tore her CCL which required surgery. My only complaint is that in the case of her dental extraction and her CCL surgery, the claims process took longer than 10 days and I had to call multiple times to identify the holdup and produce the supporting documents they needed (in my opinion, HealthyPaws should contact ME to let me know that they need those documents to proceed). This is worth it, though, when the claim ends up being covered and when my dog's policy is $30/month cheaper with HealthyPaws than the company we switched from. We will see how rates change as she ages - HealthyPaws maintains the right to increase premiums over time, which other companies do not do.

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  • author
    Laura
    Jun 17, 2021
    Worth every penny!

    My Healthy Paws insurance has be worth every penny spent. I recommend it to everyone I know. I pay $85 a month ($200 deductible, 80% coverage) for my 7 year old Yorkie and $60 a month ($200 deductible, 90% coverage) for my 2 year old yorkie. I have had a reason to use my insurance every year I’ve had it and the process to file a claim is incredibly easy and painless. I wish my own health insurance were that easy! And anyone I've ever had to interact with at healthy paws has been very kind and easy to work with. Recently my 7 year old yorkie had 2 night stay at the animal hospital after a nasty stomach issue, and I was completely devastated. But I had peace of mind knowing she was getting the very best care and that her treatment and stay would be covered. I even got a follow up email from healthy paws customer service staff checking in on how she was doing, which was so thoughtful. Highly recommend you get healthy paws insurance as early as possible, you’ll be grateful you have it.

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  • author
    Valerie McKay
    Jun 15, 2021
    Great Insurance Company

    My dog had a herniated disc and had to be rushed to the hospital for a operation. I send in the form to Healthy Paws Pet Insurance and it was quick and easy with them letting me know every step of the process. It's been a month now and my dog is back playing again. Healthy Paws even emailed me to ask how he was doing! I'm very impressed with this insurance co. Within a week of sending in my claim, I was paid 80% which is great. I recommend this Company to anyone having a pet. Valerie McKay, Oceanside, Ca

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  • author
    Stephanie Leone-Kim
    Jun 15, 2021
    Better than Human insurance!

    My dog had a major operation and the service and claim process was extremely easy and worry free. They cover 80% of the operation and they were kind checking on the well being of my dog. I highly recommend them!

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  • author
    Emily Vanderberg
    Jun 13, 2021
    Highly Recommend!!!!

    It can be a daunting task selecting health insurance for your new fur baby but I can honestly say that from purchasing the policy, to submitting a claim and receiving the reimbursement; Healthy Paws has made the process seamless and so easy! Our Charlie has been pretty sick over the past few months and the bills were adding up and we are so grateful we had pet health insurance to ease our minds financially so we could be emotionally available to take care of him. Their customer service is not only helpful but they actually care! They even wrote us a personal email asking how he was feeling after noticing more frequent claims being submitted! I highly recommend this insurance company if you are still trying to decide! We wouldn’t choose any other company. They are simply the best!

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  • author
    Pat Wendt
    Jun 12, 2021
    Same here Up the premiums every year

    Same here. Dog has never filed a claim but premiums have been going up every year. Better off putting money in bank for if and when needed.

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  • author
    ann collins
    Jun 11, 2021
    Get yourself some peace of mind

    My dog has been insured with Healthy Paws for the past four years. In that time, he has had multiple health issues, many visits to the ER and several surgeries. But for his insurance, I (and he with me) would be in the poor house. Not once has Healthy Paws questioned a claim. And their service just gets better and better. I submitted a claim last night at 7 PM and the claim was settled in less than 24 hours. That's impressive. My previous dog was insured with a company other than Healthy Paws. They were good but not great. Healthy Paws is astoundingly good, and their customer service people are always so kind and helpful.

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  • author
    CC
    Jun 11, 2021
    Best decision ever!

    We have had Healthy Paws Insurance for a couple of years for my now 10 year old Heeler-Shephard mix, Osa. I consider it one of the best decisions we made. The ease and simplicity of filing claims and the speed at which the reimbursement check arrives is a blessing. Customer service has been kind, timely, responsive and personal. Osa just had ACL surgery to the tune of 8k. Knowing that Healthy Paws would be covering 80% of that bill made the whole process smoother. We could concentrate on our sweet dog and her needs and not worry about the bill. I would highly recommend this insurance company to anyone looking to insure their pet.

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  • author
    Romanie Baines
    Jun 08, 2021
    Very steep monthly premium increases, every year after a dog is 4 years old.

    I took out insurance with Healthypaws in 2015 for my then just adopted, 2 years old, 8.5lbs, mixed breed dog. He had zero pre-existing conditions. The monthly premium was $39.00 at the time. We’ve had absolutely no claims, yet Healthypaws sees fit to raise the monthly premium every year to the degree that they are now pricing me, (a senior citizen with slender financial means,) out. This right at the point that my little dog, now approaching his 10th birthday, might actually need some health insurance coverage in the future. Healthpaws has just emailed me to inform me that as of August, 2021, his monthly premium will be over $118.00. So be warned! In six years of paying Healthypaws, without any claims, or reimbursements to me, they have raised my premium from $39.00 a month up to over $118.00 a month. I note the reply from Healthypaws 3 hours ago today, June 8th. In their reply to my post attached here, Healthypaws merely repeated word for word the exact response they gave to other of their hapless subscribers who are upset by their steep, annual, price increases after their dog reaches age 4. In addition, as I mentioned in my initial review, I have filed no claims and received zero reimbursements from Healthypaws in the 6 years of my paying their premiums, not merely “just not very many” as their response to me refers to! Plus my name is misspelt for good measure, it’s Romanie, not Romaine like the lettuce variety! Somehow this error seems emblematic of the true Healthypaws culture, however many times they write “Give your baby (dog,) a hug from us!” Lol! Healthypaws just replied to my reply to them above, they amended the spelling of my first name which I had pointed out to them that in addition to everything else they had gotten wrong! That’s all!

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  • author
    Monica S
    Jun 07, 2021
    Same terrible experience

    Same terrible experience. Been paying them for 5 years now, and every year they keep increasing their rates with the excuse "the increases are in line with the increased costs of veterinary technologies..". I just received a $30 monthly increase on a pet. $30! My advise to anyone new to the pet insurance business is do not get it. Once you start with one, anything that happens to your pet becomes "existing condition" for another insurance. At the same time, your pet ages, and the premium keeps going up with Healthy Paws, while the age puts your pet in an "older price bracket" with another insurance. Most insurance services consider "pre-existing condition" what has happened to your pet in the year prior to the renewal billing cycle. They renew your policy every year, but even if you have been with the insurance for 5 years, if your pet has had a problem during the previous policy term, it is considered "existing" and not covered. Have not experience this with Healthy Paws because I have not had any claim what so ever in 5 years. if you do the math of how much you pay every month, and how much the premium will keep growing every year, and how much your cat ages which puts you in a more expensive premium somewhere else, you are better off savings money on the side for your pet every month and spend when and if an issue arises. Also, as the policy keeps renewing every year, and they make changes to the policy, chances are that by the time your pet is very old (14years+), the insurance company will no longer pay, and will drop you from their coverage service.

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  • author
    Gail Herman-Holt
    Jun 07, 2021
    I can only say wonderful things about…

    I can only say wonderful things about Healthy Paws. The customer service is superb, they are very quick to pay reimbursements. This is a top notch pet insurance company. Look no further.

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  • author
    Debbie McGarry
    Jun 22, 2021
    yes beware they hike there prices way…

    yes beware they hike there prices way up to extreme it started off good first signing up when our dog was a pup now he is 7yrs old the premium is up to 98.00 a month and all he has had over the years mostly is allergies I cant go anywhere else cause he has allergies no one else wants him so I am stuck and Healthy Paws dont give a sh-t we got a new pup will not sign up with Healthy paws I will pass on them

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  • author
    Brandie Gonzales
    Jun 03, 2021
    Beware of premium increases

    They raised the premium for my two young healthy dogs by $16 one year after my first dog started coverage and 8 months into my 2nd dogs policy. I've filed zero claims. They get you in with the low rate and the spike up the premium. I don't recommend. Also customer service could care less. All they do is give you a copy and pasted answer.

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  • author
    Suzanne O'Neill
    Jun 03, 2021
    Great Pet Insurance

    So simple to submit claims and they are quick to review and reimburse your vet bills. We are very happy to have this insurance plan in place for our Golden Retriever.

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  • author
    Judi Hart
    Jun 03, 2021
    Highly Recommend

    This is my first and only experience with pet insurance but so far I am a big fan! The app is super easy to navigate, it takes 3 seconds to submit a claim and reimbursement is seamless and fast. Would highly recommend Healthy Paws Pet Insurance.

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  • author
    Jen P
    Jun 02, 2021
    I would 100% recommend Healthy Paws

    I would 100% recommend Healthy Paws to any new pet owner. They are extremely easy to deal with, are quick to reimburse and provide easy to understand explanations of benefits. Our pup, Rosie, tragically came down with a very rare condition at just 4 years old. We did everything we could to try to safe her and Healthy Paws supported us through all of it. People often underestimate the lifetime expense of a pet. Knowing that the medical care of your furry loved one is covered by insurance is a huge relief when their health starts to decline. Thanks Healthy Paws!

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  • author
    Sharon
    May 31, 2021
    Missing records ???

    Policy claim #552485-2-2. I got three emails saying they needed more medical records. I uploaded 11 pages on an almost three year old dog. Then I got another email saying they wanted more details. I contacted my Veterinarian that treated him, they emailed detailed records to Healthy Paws. I got an email today saying claim was denied due to missing records. I have no way of seeing exactly what records are uploaded because the website doesn't show me. My claims are 4,300.00 dollars and I pay over 82.00 per month for my two dogs with 500.00 deductible and 90% coverage. This is the first claim I've ever filed and If they don't fix this I'll have to switch companies. My dogs are only 2 and 3 years old.

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  • author
    Unlikely Nomad
    May 31, 2021
    Healthy Paws Pet Insurance is a great and gave me peace of mind 😊

    Healthy Paws Pet Insurance is a great service - they are very helpful, prompt and on top of their game. My golden doodle boy severed his Achilles’ tendon in a freak accident while we were traveling. Fortunately I had taken out a policy in my pup a couple years prior— just in case. Well it paid off when the bill came. Healthy Paws processed my claim promptly and followed up with a caring inquiry to the status of my golden doodle boy 😊🐕 I highly recommend Healthy Paws Pet Insurance for your peace of mind!!!

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  • author
    Cassie Rock
    May 30, 2021
    Urging anyone on the fence to insure their pet

    I rescued a very sweet puppy and luckily signed up for healthy paws the day he came home. This is my first experience with any kind of pet insurance. When he was around 1.5 years old, I noticed some mobility issues and that he was having some pain. We did all the vet visits and he was unfortunately diagnosed with multiple issues including severe hip dysplasia and a luxating patella. He has now had 2 major surgeries (hip replacement and CCL repair/patella) and they were both covered. Both completed before he turned 4! You really never know what kind of health problems your dog may inherit. Healthy paws really makes it easy to get the care needed and it’s a painless process. I am so happy with this insurance and wish I would have had it for all my previous pets. I love knowing that I can get him the ABSOLUTE best care available to us. For reference, his hip replacement was over 8k USD. I will always use healthy paws for any pets in the future.

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  • author
    Mariana
    May 30, 2021
    Excellent pet insurance

    Excellent pet insurance! Monthly cost is very reasonable. Claims are reviewed as soon as submitted and it takes only a few days to get a reimbursement. Customer service is fantastic- any question is answered immediately in a carring manner. Couldn't be happier with Healthypaws!!!

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  • author
    Anna Vukolic
    May 30, 2021
    I have my friend with same health…

    I have my friend with same health insurance company that's ok I will be try to get too for my Lilly

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  • author
    Ronald W.
    May 26, 2021
    Healthy Paws has been great!

    Healthy Paws has been great! We have had significant costs for our dog and Healthy Paws more than took care of us and in a quick manner. I would recommend them to anyone.

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  • author
    Lisa
    May 26, 2021
    Excellent

    Healthy Paws has been awesome since I got my puppy. They are speedy in their responses and reimbursements. I have not had to question any of our claims as they have given me detailed breakdowns every time.

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  • author
    Jennifer Harris
    May 25, 2021
    Healthy Paws is a lifesaver!

    Our Rescue dog Scruffins was diagnosed with epilepsy last year and has had numerous trips to the hospital and is on multiple medications to try and help limit his seizures. Healthy Paws has been a lifesaver for my wife and I! They are incredible quick responding to inquiries and processing claims and sending out checks. We have never had any issues with them and we often talk about what a great company they are and how efficient they are. The other thing that is great about Healthy Paws is that they really seem to care. After Scruffins has spent time in the hospital or they notice that there have been several claims they reach out to us to see how he's doing and always wish him well and that personal touch really helps make a big difference. Scruffins is a beloved member of our family but it hasn't always been easy on us or him given his medical issues. Healthy Paws has really eased our stress and anxiety knowing how on top of everything they are.

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  • author
    camp boo
    May 25, 2021
    Healthy Paws Insurance -- Win Win Win

    We have had Healthy Paws pet insurance for both our dogs since they were puppies 7 years ago. In that time, I have submitted over 150 claims, and every one has been settled quickly and fairly. It is so easy to submit claims online and have the payment deposited automatically into my bank account. I also like the options for choosing the deductable and reimbursement percentage. Overall Healthy Paws is the best pet insurance we have had.

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  • author
    Bridget
    May 24, 2021
    The Perfect Insurance Company

    My beloved dog was diagnosed with lymphoma and had to spend several days in the ICU on oxygen. The cost of the treatment has been astronomical (more than $20,000). Submitting claims through the app couldn't be any easier - just snap a picture of the invoice. They quickly approve claims and send reimbursement. Being able to take care of my girl without worrying at all about the cost of her treatment is amazing. Coincidentally, my mom's dog was hospitalized around the same time. She is insured through a different company and a huge portion of her treatment costs were inexplicably denied. Healthy Paws is the perfect pet insurance company - purchasing this policy was the smartest thing I've ever done.

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  • author
    Aya T
    May 24, 2021
    Get this if you get a new puppy

    Get this if you get a new puppy. Puppies are crazy unpredictable and do not have strong developed immune systems yet and get sick easily. I am so glad I got Healthy Paws when I got a new puppy. Otherwise everything would have been out of pocket. They don’t cover routine stuff like vaccines but will cover illnesses that happened after the 15 day waiting period. So don’t wait to get pet insurance. Especially if you are a new puppy owner!

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  • author
    Sebago Lakes Region Parishes
    May 22, 2021
    20% increase in one year

    20% increase in one year. No claims in 4 years. Outrageous.

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  • author
    Reese
    May 20, 2021
    Healthy Paws = peace of mind

    Healthy Paws = peace of mind. My dog has always had various tummy issues and I can feel secure knowing that I can get her the care she needs and I'm covered. Healthy Paws is also super easy to use and submit claims with. Recommend highly!

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  • author
    Hyunah Kim
    May 19, 2021
    I switched to Lemonade

    I switched to Lemonade. The reason why - Without any claims filed for 3 years, my premium went up by 70%. Most of all, I experienced difficulties canceling the policy. As instructed, a written cancellation request was submitted but then it wasn't canceled. Instead, i received an email saying that I need to log into my online account to complete the cancel process. I logged in but then it says to submit a written request by email. God..I had to call the customer service and finally connected with them after a 10 minutes wait.

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  • author
    GC
    May 19, 2021
    Buyer beware - 50%+ rate increase if you buy Healthy Paws

    Buyer beware - Healthy Paws will jack your insurance premiums by 50%+! My pet insurance premium went up 30% when my pup hit 7 and then another 50% when my pup hit 8. So if you buy their pet insurance, you can expect double digit increases when your pet hits senior age. Healthy Paws will tell you premium increases of any amount is within their legal right, that your state approved the increase, that they are just doing it cover their increasing costs. The sleazy part of pet insurance is that the consumer can't just switch companies because future insurance won't cover preexisting conditions, so I am stuck with the double digit increases despite how unfair it is. I regret buying with Healthy Paws - you will get no sympathy when you try to explain the havoc this will wreak on your budget.

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  • author
    Alex B.
    May 18, 2021
    Healthy Paws Affordable

    Healthy Paws have a friendly staff and care for your pets. Compared to other pet insurances, Healthy Paws' premiums are affordable and provide a discount when you address changes or add a pet.

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  • author
    Desiree B
    May 18, 2021
    Healthy Paws covered it all.

    My dog has been on Healthy Paws for 2.5 years. Luckily for me. He is on Thyroid medication, has broken a tooth requiring surgery, broken a nail requiring surgery, had growths removed, eaten two bees resulting in an allergic reaction and has had TPLO knee surgery. Healthy Paws covered it all.

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  • author
    Julia Taylor
    May 18, 2021
    Healthy Paws has always kept their promise!

    Healthy Paws has covered everything they said they would for our pup who has had a long road for the last several years. Most recently, he had a life-saving emergency surgery that was covered within 5 days of me submitting the claim which was thousands of dollars. We are incredibly grateful to have had their insurance coverage for both of our dogs for years now.

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  • author
    Yan Sun
    May 13, 2021
    Best pet insurance on the market

    My dog got injured from an accident and had to go through surgery. We've had previous experience using Healthy Paws when my dog was young and I knew we are well covered. So my focus was all on sending my dog to the vet and taking care of him afterwards. Without any surprises, Healthy Paws processed the claims so fast (literally in a couple days). I can't say enough good words for the best pet insurance from Healthy Paws.

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  • author
    Dan
    May 13, 2021
    We have both our dogs covered with…

    We have both our dogs covered with Healthy Paws and have been consistently more than satisfied with them. Most recently, our 3.5 year old dog needed an emergency root canal and, it turned out once the dentist go started, other dental work. It was very expensive, and after consulting our policy to see if we were covered, decided we thought we were. Submitting claims with Healthy Paw is ridiculously easy, and I'm very happy to say that they stood by their word and policy and came through for us big time. It's a huge relief to know this company is there for us.

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  • author
    Hollis
    May 13, 2021
    Best decision I've made as a pet owner…

    Best decision I've made as a pet owner is purchasing a policy with Healthy Paws Pet Insurance. Everything has exceeded my expectations. Highly recommend.

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  • author
    DA
    May 12, 2021
    Humans Should Have This Kind Of Coverage!

    I've had 2 cats covered with Healthy Paws for 5 years now. I'm jealous of the kind of coverage that my cats have, and wish that I could get the same kind of healthcare for myself in America. They've NEVER failed to pay exactly what my plan says they're supposed to pay. I've racked up some exorbitant bills over the years, and Healthy Paws have been a life saver.

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  • author
    Robin
    May 12, 2021
    Grateful for Healthy Paws

    I actually feel grateful for Healthy Paws, which allowed me to give the care to my senior Golden Retriever that he deserved and we wanted for him. They make the process very quick and easy which is so helpful during times when you were worried about your pet. I highly recommend Healthy Paws for your fur babies.

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  • author
    Veena Prakash
    May 10, 2021
    With Pet insurance you can ensure your…

    With Pet insurance you can ensure your pet gets the care it deserves as you don't have to worry about huge bills. I love Healthy Paws they take such good care of you from Customer service to Processing Claims. A huge relief and a lifesaver.

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  • author
    Anita Quittner
    May 10, 2021
    Healthy Paws is the best pet insurance…

    Healthy Paws is the best pet insurance money can buy. Simple claim submission, quick reimbursement, great customer service. I highly recommend Healthy Paws to all pet parents.

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  • author
    TicaThree
    May 10, 2021
    Healthy Paws has been good for my puppy!

    I have had a great experience with Heathly Paws and I have only had it for about 6 months! My little puppy Luna started having repeat UTIs and a few other symptoms. I wanted to get to the bottom of this to get this poor girl some relief. Thank Goodness I made sure to get her insurance that covered her within 2 weeks. I have been able to get her ther diagnostic tests and medicines covered at her regular vets office and even some tests that were run at the spcialists office that I probably would not have done otherwise. She is now feeling better and hopefully she won't need any more expensive care but I was sure glad to know that it was there when needed. It is like car insurance...you hope to never need it but when you do, you are very relieved and grateful!

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  • author
    Yvonne Angyal
    May 09, 2021
    Fast reimbursement

    Easy to submit a claim and they are very quick to reimburse and explain the reimbursement according to the plan you purchase. They also follow up to see how your pet is doing or if you have any questions. Overall very happy with Healthy Paws!

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  • author
    Mayra
    May 09, 2021
    Just recently

    Just recently, my 3 year old otherwise healthy Frenchton suffered a severe bladder infection. After multiple vet visits and two ER visits, we still couldn't figure out the root cause, so we couldn't properly treat him, and he ended up having to be Hospitalized. The overnight hospital bill alone was close to $6,000 in addition to the $2,500-$3,000 for the multiple vet and er visits prior. Healthy Paws covered 90% of the total, and the claim process took seconds. All I had to do was upload the invoice to my account, and the reimbursement check arrived in the mail in less than 10 days!! If it weren't for Healthy Paws, my dog would not have been able to get the medical attention he so desperately needed. Healthy Paws allowed me to give my dog my undivided attention by not having the burden of medical expenses I could not otherwise afford. Healthy Paws is affordable, reliable, life-saving and genuinely cares about the well-being of your pet. They even reached out to me directly to see how my dog was feeling and let me know they were here to help me. I wish all insurance companies operated like healthy paws.

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  • author
    Hanna O.
    May 07, 2021
    Reliable, affordable, and truly good customer service

    We have been really grateful to have found and relied on Healthy Paws for over five years. Our rescue dog was ~ 8 when we got him, and Healthy Paws made getting the insurance for him easy. As he's aged and run into several severe health issues, some of which have required multiple vets to diagnosis, we have been able to proceed without issue because of the quality of coverage and the quickness for disbursement to us via direct deposit. It is incredibly easy to file a claim and staff have personally reached out to us (not just transactional emails). Their policies are clear about what is covered (no plan covers pre-existing conditions) and all communication is easy to understand.

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  • author
    Bob Klock
    May 06, 2021
    A really great company

    A really great company. Totally responsible and reliable. Life saving help for our sick dog. Communicative and caring staff. Top notch.

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