The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

ASPCA Review

Find a customized quote easily

Reviews 3,430

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Jacob Parker
Jacob Parker
May. 03, 20214 min read

ASPCA Pet Health Insurance summary

ASPCA, which is frequently referred to as the American Society for the Prevention of Cruelty to Animals, was founded in 1866 and is one of the oldest humane societies operating today in the United States. With a flexible choice of vet networks and diverse coverage levels, it’s worth considering ASPCA when purchasing your next pet insurance package.

Pros

  • Discounts for multiple pets
  • Preventative care options
  • Up to 90% of costs covered

Cons

  • Pregnancy-related costs excluded
  • Not a direct underwriter
ASPCA Pet Health Insuranceat a glance
4.0

Editorial score

Online experience

Great site with learning resources

4.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement No upper age limit

5.0

Claims payout waiting period

Over 2 weeks

3.0

Customer support

Evening and weekend customer service available

3.0

Bundles

Multi-pet and multi-policy bundles available

5.0

ASPCA Pet Health Insurance ASPCA Pet Health Insurance Visit Site

What’s Covered? 

Depending on the specific plan you go for, ASPCA’s pet insurance will cover the cost of a variety of treatments for your furry friends. If you go for the highest level of coverage offered by this provider, costs relating to accidents, illnesses, and behavioral problems will be covered.

ASPCA even pays out for alternative therapies and congenital condition-related costs. What’s more, if you select the right add-on to your plan, the company will also cover preventative care services.

Insurance Plans & Pricing

ASPCA’s pricing system is relatively straightforward. There are two basic plans to choose from as well as a handful of preventative care add-on packages. Whichever one you opt for, it’ll cost less if you pay upfront for a year because ASPCA adds on a $2 transaction fee to monthly bills.

Accident-Only

The cheapest ASPCA plan is the Accident-Only Coverage package. Depending on your pet’s characteristics, like breed and age, and the deductible, coverage limit, and reimbursement levels you select, this plan could cost as little as $14 per month.

Complete Coverage

Customers looking for additional peace of mind might want to select ASPCA’s Complete Coverage package. Besides accidents, the Complete Coverage plan will pay out for costs incurred due to illness, behavioral issues, and more.

If needed to treat a covered condition, the Complete Coverage package can even be used to pay for prescription foods and supplements. ASPCA quoted us $26.97 per month to cover our three-year-old medium-sized mutt, with a low coverage limit and a $500 deductible, under the Complete Coverage plan.

Preventative Care

For $9.95 per month, you can add ASPCA’s Basic Preventative Care package to your Accident-Only or Complete Coverage plan. Doing so will get you a total of $250 worth of annual benefits to go towards things such as a rabies vaccine, deworming, and wellness exams.

Also available is a $24.95 per month Prime Preventative Care plan which bumps your benefits up to $450 annually and adds coverage for flea prevention treatments and blood tests.

What's Not Covered

Even with ASPCA’s Complete Coverage subscription, some costs won’t be covered. Pre-existing conditions, cosmetic procedures, and breeding costs are all excluded from this provider’s plans.

Waiting Periods

Once you start an ASPCA subscription, you’ll have to wait at least 14 days before the policy kicks in and your costs begin to be covered by the service. Claims and reimbursements are processed by ASPCA in 30 days or less.

Coverage Limits

When configuring your plan, you’ll need to choose a coverage limit between $3,000 and $10,000. This is an annual cap that gets reset on the anniversary of your subscription.

Reimbursement and Deductibles

ASPCA reimburses 70% to 90% of costs for covered treatments and deductibles of $100, $250, and $500 are on offer. For example, if you were to opt for a $250 deductible with an 80% reimbursement rate, and then incurred $1,000 of treatment costs in the first year of your plan, you’d end up being paid back $600.

Claims and Service

All you have to do to submit a claim with ASPCA is log in through the company’s mobile app, write a summary detailing your expenses, and attach a picture of your invoice.

The ASPCA customer service team is available during standard ET business hours. You can get in touch over the phone or via email.

What You Might Like

Even though ASPCA’s insurance is technically underwritten by the United States Fire Insurance Company, by taking out coverage with this provider, you’ll be contributing to a reputable humane charity.

What ASPCA Could do Better

Although many previous customers report having positive experiences with ASPCA’s pet insurance service, others complain of justified claims being rejected and long waits for reimbursements.

Contact Details and Address

You can get in touch with ASPCA’s customer service team by calling 1-(866)-204-6764 or emailing cservice@aspcapetinsurance.com.

Crum & Forster, who administer ASPCA’s insurance, are headquartered at:

6404 International Pkwy # 1000,

Plano, TX 75093

How ASPCA Pet Health Insurance Compares


ASPCAPumpkin
Waiting period14 days14 days
Reimbursement rate70% to 90%90%
Annual deductible$100 to $500$100 to $500
Coverage limit$3,000 to $10,000$7,000 or $15,000 for cats,
$10,000 or $20,000 for dogs

Bottom Line

ASPCA can help you to feel confident that you’ll be able to afford unforeseen costs related to your pet’s health while supporting an important nationwide humane society.

Methodology

To evaluate ASPCA’s services, we explored the company’s website, requested quotes, and researched the experiences of previous customers via review aggregation services.

ASPCA Pet Health Insurance ASPCA Pet Health Insurance Visit Site

Disclosure

Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For all terms and conditions visit www.aspcapetinsurance.com/terms. Preventive and Wellness Care reimbursements are based on a schedule. Complete Coverage℠ reimbursements are based on the invoice. Levels 1-4 reimbursements are based on usual and customary eligible costs. Products, schedules, and rates may vary and are subject to change. Discounts may vary and are subject to change. More information available at checkout.

The ASPCA® is not an insurer and is not engaged in the business of insurance. Products are underwritten by the United States Fire Insurance Company, produced and administered by C&F Insurance Agency, Inc. (NPN # 3974227), a Crum & Forster company. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCA’s marks and is not a charitable contribution. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Crum & Forster Pet Insurance Group™ is a trademark of United States Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2018.

Jacob Parker
Written byJacob Parker

Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

ASPCA Pet Health Insurance
ASPCA Pet Health Insurance
ExcellentReviews 3,430
Visit Site

Trustpilot reviews

See what some costumers are saying about ASPCA Pet Health Insurance
ASPCA Pet Health Insurance
ExcellentReviews 3,430
on
Excellent
78%
Great
11%
Average
4%
Poor
2%
Bad
5%
  • author
    Jeff
    4 days ago
    Our baby can walk because we had ASPCA…

    Our baby can walk because we had ASPCA pet insurance. We came home one night and found her laying on the floor unable to move her back legs, she was paralyzed. The emergency hospital bill alone was $1,500. The surgeon was another $7,500. We had $100 deductible and 90% reimbursement. Because we had the insurance we were able to have her treated without worrying about whether we could afford it. I called and they pre authorized the procedure which sped up the processing time and we had payment within a week. It's now been two years and gets around just as well as she always had. This insurance has more than paid for itself. I hope we never need it but I am grateful we do.

    ...

  • author
    Edward “Legend” Anderson
    May 11, 2022
    ASPCA helped us !!!

    ASPCA was very helpful when JAMEO our dog got sick without there help it would have been very tough on us to pay all the Vet bills ,thank you ASPCA sincerely Ed Anderson

    ...

  • author
    jacqueline khalil
    May 11, 2022
    Customer service fast response

    I had an issue located my account information, after sending a feedback they respond the same day solving it so thank you for the prompt response.

    ...

  • author
    Timothy Vogel
    May 10, 2022
    It was easy to use.

    It was easy to use.

    ...

  • author
    Tshilenge Mulumba
    May 10, 2022
    The policy and customer service is very…

    The policy and customer service is very good

    ...

  • author
    Christopher Thireos
    May 10, 2022
    You have not sent me any information…

    You have not sent me any information yet!

    ...

  • author
    Kimberly Gignac
    May 10, 2022
    I need a copy of aspens insurance

    I still haven’t gotten a copy of the aspens insurance

    ...

  • author
    Ashley Struber
    May 10, 2022
    Peace of mind

    It is a great Peace of mind to know I have some help if anything big (or small) happens to my fur kid

    ...

  • author
    Armand Nercessian
    May 10, 2022
    Getting a price quote

    Getting a price quote, and purchasing the ASPCA Pet Insurance Plan was easy and seamless. It doesn’t take effect until another 3 days, so I can’t comment on how it works once I make a claim, but I feel protected now and hope I never need to use it.

    ...

  • author
    Theresa Mitchell
    May 10, 2022
    Thank you for the fast

    Thank you for the fast, accurate and hassle free experience.

    ...

  • author
    Stacy Williams
    May 09, 2022
    ASPCA Pet insurance is amazing

    ASPCA Pet insurance is amazing! I did not get it until my kitty Tsunami was 17 years old as she had been healthy her whole life. I knew she was getting older and I wanted her to have a fighting chance if anything went wrong. After having the insurance for about 8 months, Tsunami all of sudden became ill. I really wasn't sure what the insurance covered but I did what I needed to do to find out what was wrong with my baby. After several vet trips with tests and bloodwork and finally a biopsy my baby was diagnosed with Oral cancer. She lasted about a week after the final diagnosis and we said our goodbyes at home when Paws into GRACE came to us. The grief and the sadness we felt was overwhelming but I have to give this insurance company some major credit as I was able to get back more than half of what I had paid for Tsunami's end of life care and all the expenses to diagnose and treat. It took a huge financial burden off of us which is the last thing you need when you are grieving a loss! Thank you ASPCA Pet Health Insurance for being there for us during this difficult time. They even called us today to give us condolences for our loss. I highly recommend this company due to the amazing customer service that I experienced.

    ...

  • author
    Stacy Evans
    May 09, 2022
    Very prompt in approving two claims and…

    Very prompt in approving two claims and the funds were put into my account within a week. Thank you!!

    ...

  • author
    Rebecca A
    May 09, 2022
    Fast, transparent and affordable

    The process was very fast, transparent and I loved comparing rates. It was so easy to switch our coverage and save money in the process.

    ...

  • author
    Alexis LaBondano
    May 09, 2022
    The website wont allow me to log in

    The website wont allow me to log in, saying my email cannot be found although I still have the confirmation emails sent to the email they say con not be fount. Having a really hard time cancelling my account.

    ...

  • author
    Dorothy Phillips
    May 05, 2022
    The problem I have when I call is the…

    The problem I have when I call is the recorded phone system. I cannot hear the message whatevet time I call. The same problem with a customer service person I have to ask them to speak up. I know I don't have a hearing problem. If my choice was I would never call. This is unacceptable for anyone trying to reach this service.

    ...

  • author
    Audrey Lloyd
    May 05, 2022
    User friendly web

    User friendly web. Good customer Svc.

    ...

  • author
    Lola and Mimi
    May 05, 2022
    The ASPCA was a great plan for my two…

    The ASPCA was a great plan for my two English Bulldogs who needed a lot of care as they aged. It provided us with the relief knowing if anything were to happen they had great coverage. I took the full plan excluding the preventive and it worked so well I know just got it for my new 5 year old rescue English Bulldog. Thank you for your ease in the application process as well as your efficient manner in redeeming what was due us on a regular basis. I highly recommend!

    ...

  • author
    Brenda Rice
    May 05, 2022
    Good insurance

    Good insurance. Have had for 2 pets now.

    ...

  • author
    Candice W
    May 05, 2022
    Easy to sign up

    Easy to sign up. Great price. Haven’t had to use the insurance yet (thank goodness), but glad to know it’s there if I do.

    ...

  • author
    Jennifer Judd
    May 05, 2022
    Customer service

    After dealing with a different pet insurance company that had terrible customer service, I really appreciate how fast the ASPCA returns emails, and the wait time on the phone is not long.

    ...

  • author
    Fluffy Teron
    May 04, 2022
    I received a call and was explained the…

    I received a call and was explained the coverage.

    ...

  • author
    Debby McDonald
    May 04, 2022
    The best plan to help when needed.

    The best plan to help when needed.

    ...

  • author
    Michelle Rollins
    May 04, 2022
    Help when ever needed.

    Help when ever needed.

    ...

  • author
    Jessy Long
    May 03, 2022
    Very simple and straightforward process.

    Very simple and straightforward process.

    ...

  • author
    Cynthia
    May 03, 2022
    Great customer service

    Great customer service. Whole process took less than 10 minutes.

    ...

  • author
    customer
    May 03, 2022
    Quick and responsive service

    Quick and responsive service, filing a claim and getting reimbursed was very easy. I would recommend this coverage to anyone.

    ...

  • author
    Brittney Dishman
    May 03, 2022
    They did an amazing job and had an…

    They did an amazing job and had an incredible turn around speed to help me.

    ...

  • author
    Thomas Roberts
    May 03, 2022
    Quick

    Quick, easy and efficient.

    ...

  • author
    KAREN GOUR
    May 03, 2022
    Was awesome to deal with getting a…

    Was awesome to deal with getting a quote for my 3 new kittens. Explained different plans so I could choose the best on suited for me. I chose this insurance for my pets based on the knowledge of customer service and the price on the plan I got. Would recommend to anyone that wants or needs pet insurance 😻😻😻

    ...

  • author
    Jennifer Lugo-Lopez
    May 03, 2022
    Easy to use

    Easy to use, good coverage options, I feel more secure about my dogs health in case something comes up.

    ...

  • author
    Manuel Ramirez
    May 02, 2022
    Easy to sign up but haven’t received…

    Easy to sign up but haven’t received any information other than this survey

    ...

  • author
    Mike Anthony Houghton
    Apr 29, 2022
    Vague Policies, Poor Communication, Bad Outcomes

    I rarely write reviews but feel this is necessary since the cost of pet care has increased over the years and the accessibility to vet services has shrunk (primarily due to COVID-19 and the staffing/workplace issues it has caused). I researched pet insurances for my cat, 7 y.o./m/domestic, for a good year. He had no health problems (other than being two pounds overweight). But since he was turning 7, I figured it was a good time to get pet insurance and be more pro-active about preventative care. I was delighted when I found ASPCA because it's a nonprofit entity. Now, I know that ASPCA just licenses its name to the underwriting firm, but I would expect that such an institution would make sure that their name is used in good faith. Nothing could be further from the truth. ASPCA insurance is underwritten by Crump and Forster, a firm that also underwriters and administers pet insurance plans for several other pet insurance companies. I brought my cat to the vet 6 weeks after the "waiting period" on the insurance plan (two weeks from the effective date on the policy, which was March 11th). Anything that happens during the waiting period is considered "pre-existing condition." There were no issues with my cat. The only existing record occurred in May of 2021 that showed, aside from being slightly overweight, my cat was in perfect health. During the vet visit, it was decided my pet needed to see an ophthalmologist to assist in diagnosing and treating what is thought to be conjunctivitis. This was an assessment made by the specialist who also conveyed that it may NOT be purely conjunctivitis, and a three week course of medicine would be required to assess. I left the vet's office with the medicine and follow up appointment. The total cost of the visit was $400 (not counting the medicine). Per the plan with the ASPCA, I have a $500 deductible. After submitting my claim with the ASPCA, and after affirmation from my vet's office that my cat was examined and treated for conjunctivitis, I saw that $0 of the $400 I spent during the visit would count towards my deductible. The ASPCA insurance reasoning was two codes w/out any explanation. Code 2 (Pre-existing condition) and Code 25 (not-covered). Per my policy, I met the conditions for having my cat's visit at least by somewhat contributory towards my annual deductible. When attempting to contact a representative, I was simply told what Code 2 and Code 25 mean. That is, no other explanation as to why was offered despite my dismay. Even someone at the veterinary office agreed that it was odd (to put it in kind terminology) that (a) conjunctivitis would be considered a pre-existing condition and (b) the insurance company would offer a code of "not covered" under the plan. After promptly cancelling my plan with ASPCA Pet Insurance, I re-read the policy twice more and came to the conclusion that the underwriters have written the policy in such a way that they can exclude anything at their discretion and give absolutely zero reasoning as to why. Upon cancelling, there was no final effort or communication to communicate to me why such denial codes were given, let alone an explanation for such. ASPCA Pet Insurance demonstrates why many pet owners think pet insurance is a scam. I followed the rules, did what was right for my cat, and was stonewalled. Obviously, I understand the ASPCA is different from the insurance company they contract with to offer pet insurance. But just be forewarned that you aren't actually dealing with the ASPCA. You're dealing with Crum and Forster (insurance plan admins) and the underwriting firm the company owns, United States Fire Insurance Company. I reiterate that ASPCA simply licenses their branding and identity to the firm and has no interest, oversight, or interaction with "their" pet insurance. I'm disappointed but not surprised at the outcomes associated with my brief time as an "ASPCA Pet Insurance" policy holder. Going forward, I will simply put some cash away each month and/or look into a product like Care Credit.

    ...

  • author
    Tina Dahlen
    Apr 28, 2022
    Affordable insurance

    Affordable insurance

    ...

  • author
    Janice
    Apr 28, 2022
    Good program

    Good program, reasonable price, good communication.

    ...

  • author
    Caitlin Conley
    Apr 28, 2022
    Great

    Great, very easy to use

    ...

  • author
    Amanda Cassell
    Apr 28, 2022
    ASPCA pet insurance was the only pet…

    ASPCA pet insurance was the only pet insurance I found that offered preventive care

    ...

  • author
    Mia, pet Rosco
    Apr 28, 2022
    happy to have chosen them for my pet…

    happy to have chosen them for my pet insurance, looking forward to the benefits.

    ...

  • author
    Patricia Gingery
    Apr 28, 2022
    Great customer service

    Great customer service, expeditious, easy. I recommend your insurance to everyone!

    ...

  • author
    Rodney Amadori
    Apr 28, 2022
    A good insurance plan

    The ASPCA Pet Health Insurance seemed to offer the best overall coverage and price to meet my needs. I liked the comparisons to other insurance coverages and felt that the ASPCA insurance plan offered the best options.

    ...

  • author
    Suzanne Dunn
    Apr 28, 2022
    When I check the status of my pets…status of account

    When I check the status of my pets account, it shows "canceled." The next day, the account is active and current. This does not make me feel very confident about the service.

    ...

  • author
    Kristen Colella
    Apr 28, 2022
    Very easy to sign up

    Very easy to sign up. Prices comparable to other insurance options. I liked that I was able to add annual visit coverage as well.

    ...

  • author
    Lynna
    Apr 26, 2022
    This pet insurance and affordable and…

    This pet insurance and affordable and they reimburse you quickly.

    ...

  • author
    Charity ann
    Apr 26, 2022
    Great prices and services

    Great prices and services

    ...

  • author
    Amberleigh Henderson
    Apr 26, 2022
    I've nvr had pet insurance

    I've nvr had pet insurance. I have 8 cats and for one it was appx 20 monthly but as I started adding pets the price per pet went down to 14. What a blessing

    ...

  • author
    Patricia Campbell
    Apr 26, 2022
    Pleased with the help and very pleased…

    Pleased with the help and very pleased with the price . Wondering though if I will get anything in the mail to cover what I have for Sadie . Thank you .

    ...

  • author
    Richard King
    Apr 26, 2022
    Great Peice of Mind

    They provided me a great rate to protect and cover my puppy

    ...

  • author
    Alysun
    Apr 26, 2022
    Quick and easy to get what I needed !

    It was so easy getting my pups insurance through ASPCA pet insurance. I was able to make adjustments that fit what I was able to pay monthly and still get a great policy.

    ...

  • author
    William DAgostino
    Apr 26, 2022
    I am pleased so far regarding…

    I am pleased so far regarding application for Delilah, my cat. I have not thankfully needed to take advantage of it as of yet but the policy is clearly laid out. The cost I found to be very reasonable as well.

    ...

  • author
    Sarah Burch
    Apr 26, 2022
    Staff very helpful and kind

    Staff very helpful and kind

    ...

  • author
    Not Known
    Apr 26, 2022
    The app for submitting claims is…

    The app for submitting claims is flawed. I am very disappointed with the level of service I am receiving.

    ...

  • author
    Tony B
    Apr 26, 2022
    Affordable coverage, easy claim form, & always payout

    The coverage is affordable, the customer service has been excellent, claims are easy to make, and they have covered our unexpected medical bills without any conflict. Very happy with our service!

    ...

  • author
    Ramona Comprindo
    Apr 26, 2022
    Love this location

    What a great knowledgeable veterinarian. All my concerns where answered. The people are very nice. Hreat service. And for my puppies treatment went smooth and quick.

    ...

  • author
    vicky alexander
    Apr 22, 2022
    I've heard a lot of good things about…

    I've heard a lot of good things about your insurance for pets.

    ...

  • author
    Leah Dempsey
    Apr 22, 2022
    I'm trying to sign in

    I'm trying to sign in to pay the monthly, I'm pretty sure I paid first months coverage last month, it says it doesn't recognize the email account I'm currently responding to.

    ...

  • author
    Susan Garrett
    Apr 22, 2022
    I just signed up

    I just signed up. I really have no opinion right now.

    ...

  • author
    BRIAN GERMAN JR
    Apr 21, 2022
    Affordable insurance

    Plans are affordable, staff is professional, website/app is easy to navigate and reimbursement is right at your finger tips!

    ...

  • author
    Dee
    Apr 21, 2022
    Cant use benefits at all

    My cat is in the ICU and I cant even use my benefits until may. I had to pay an outrageous down payment to keep my cat alive and I cant even be reimburst for this for another two weeks when the emergency is happening right now. If I paid for the insurance I should be allowed to use what I paid for when I paid for it. I wouldn't have gotten the insurance if that were the case. You guys are ridiculous

    ...

  • author
    Shawna Margaret
    Apr 21, 2022
    Awesome service

    Submitted the claim, not even 24 hours later it was processed. It was a smooth process, no issues or problems. Wish my own insurance went as quickly as my pups did

    ...

  • author
    Megan Sardone
    Apr 20, 2022
    Easy to customize

    Easy to customize

    ...

  • author
    M.D.
    Apr 20, 2022
    Website is glitchy

    Website is glitchy. Will not upload any of my documents for my claims.

    ...

  • author
    Morgan
    Apr 20, 2022
    Happy!

    Very useful doesn't cost all that much either.. happy to have ASPCA as my dogs health insurance provider.

    ...

  • author
    Marilyn
    Apr 20, 2022
    I am thrilled to have ASPCA PET…

    I am thrilled to have ASPCA PET INSURANCE!

    ...

  • author
    john tucci
    Apr 20, 2022
    It takes too long for claims to be done…

    It takes too long for claims to be done and even longer to receive the check.

    ...

  • author
    Linda C.
    Apr 19, 2022
    Pleased with the response time for the…

    Pleased with the response time for the claim. Has improved.

    ...

  • author
    Carla Dane
    Apr 19, 2022
    I am so thankful for ASPCA insurance

    I am so thankful for ASPCA insurance. It was the best investment I made for my fur baby.

    ...

  • author
    ML
    Apr 19, 2022
    Thanks, ASPCA

    Since Summer 2020, I have had ASPCA Pet Insurance for my 3 cats. One of them has had a lot of health issues and I am glad I have coverage for him. I have always appreciated ASPCA's good Customer Service. The Representatives I have communicated with have been helpful and kind. The online portal is easy to use. The Claims Submission and Review process has always been efficient and fair. I would highly recommend ASPCA Pet Insurance. Thank you!

    ...

  • author
    Alicia Nelson
    Apr 19, 2022
    Love it!

    The app is super easy to use and I get reimbursed quickly.

    ...

  • author
    Maysaa Danaan
    Apr 19, 2022
    It is very bad

    It is very bad

    ...

  • author
    Nipomo Ridgerunner
    Apr 19, 2022
    So far everything seems to be great. The proof is in the pudding though ...

    I can only give 3 stars, (average) at this point because I have not used the policy yet. I did find it easy to apply for a policy, select an appropriate coverage level and complete the purchase of my policy. If that's indicative of how the policy claims will be handled, I'll give 5 stars in the future. However, at this point I can't grade the entire process fairly so I'm going "neutral".

    ...

  • author
    Shannon Flynn
    Apr 19, 2022
    I was super happy with how quickly i…

    I was super happy with how quickly i was able to get my horse insured!

    ...

  • author
    Jeffrey Goodwin
    Apr 19, 2022
    So far so good

    So far so good! I love the discount for being a ASPCA Guardian. If you’re not a guardian recommend you do so first the sign up. Haven’t filed any claims yet but I have faith in ASPCA. Thanks.

    ...

  • author
    Vinya C
    Apr 19, 2022
    They process my claims right away

    They process my claims right away. This os a great company offering a very good service. Happy pet Happy parents😍

    ...

  • author
    Marise Viana
    Apr 18, 2022
    I need more information about this…

    I need more information about this insurance for l know what l paying please thank you

    ...

  • author
    Krista Regina Mendoza
    Apr 15, 2022
    Integrity

    I truly love ASPCA because of who they are for helping and saving so many animals! As a first time member, calling them with concerns questions and understanding how Pet insurance companies works they were courteous, friendly, kind, personable, and very helpful! It made me feel at ease, really made me feel more confident knowing I chose the right Pet insurance company for my Baby!

    ...

  • author
    HAZIRCI/ERGIN
    Apr 14, 2022
    Good company

    Good company. Fair price…

    ...

  • author
    Linda
    Apr 14, 2022
    I had another Pet Ins

    I had another Pet Ins. Co. and they were horrible, actually had a higher rating than ASPCA however, I have been so satisfied with the knowledge and professional the staff is and how quickly they pay for a claim. I recommend as the Number 1 Pet Insurance Co. EVER!!! They are fantastic! Linda

    ...

  • author
    Deborah Judd
    Apr 14, 2022
    Glad that there is something for pets…

    Glad that there is something for pets that is helpful as the get older.

    ...

  • author
    LS
    Apr 14, 2022
    Reimbursement rates are very low…

    Reimbursement rates are very low compared to market prices for preventative care add on. Website won’t accept a claim- continues to say the pdf is successfully uploaded and then errors and won’t accept it. I’m considering cancelling and going to another company.

    ...

  • author
    Joanne M
    Apr 14, 2022
    Very slow to reimburse & unwilling to pay

    BUYER BEWARD: Has always taken weeks to get reimbursed, but now there's an excuse for an even longer reimbursement wait and its surprise.....: covid. however, i hear from folks theirr companies are reimbursing within one week.

    ...

  • author
    Donna Hofer
    Apr 14, 2022
    I cancelled another pet insurance…

    I cancelled another pet insurance policy due to their handling of my claim. My dog had 2 ear infections in 15 months and they refused to pay for the 2nd infection - stating it was a "pre-existing" condition. I work in the medical field and understand the true concept of "pre-existing" (which is a chronic, incurable disease process). Ear infections are acute. Anyway, I chose to switch to ASPCA because their "Pre-existing" clause was a little better - 180 days vs ANY medical condition in the past. I believe in ASPCA and all the wonderful things they do. I haven't had to file a claim yet but I am hoping it will be a smooth process.

    ...

  • author
    L.A
    Apr 14, 2022
    We made the mistake of not having pet…

    We made the mistake of not having pet insurance when our last dog Bowie got sick required thousands in surgery. After he passed we vowed to put any other fur babies we had on insurance and we are very glad we did. It’s been well worth the piece of mind.

    ...

  • author
    Terri Bivens
    Apr 14, 2022
    What to do now?

    I just took my dog to the vet and now I don't know what to do. I am waiting on some guidance, as I don't know where to send the copies for reimbursement???

    ...

  • author
    Stephanie Garnett
    Apr 14, 2022
    I was so happy that your customer…

    I was so happy that your customer service representative was able to fill out my application. As a senior and sight as goo as it use to be without an computer knowledge, this was a blessing! Also not sure if that was her title,but she is a winner in my book

    ...

  • author
    Amy S
    Apr 13, 2022
    EASY SIGN UP

    Very easy to sign up

    ...

  • author
    JJZaks
    Apr 12, 2022
    Pet Insurance

    Straight forward information.Listed various companies with reviews from consumers. This service played a crucial roll in deciding the best pet health insurance for a 5yr. old German Shepherd. Feel confident in policy I chose based on information from Trust Pilot website, took me to checkout which was quick , easy & efficient. First Class will use this service for future needs.

    ...

  • author
    Christina Plantinga
    Apr 12, 2022
    I have not received information on how…

    I have not received information on how to add my personal veterinarian to my preferred veterinarian. The vet does not show up on the search on your website. I have requested this info many times with no reply.

    ...

  • author
    Michael J. Epstein
    Apr 12, 2022
    I only just bought the insurance and I…

    I only just bought the insurance and I hope I never have to use it. If needed, I hope that the ASPCA with its lifelong commitment to saving lives, will be there for me.

    ...

  • author
    Roger Boman
    Apr 12, 2022
    Excellent!

    We had many choices and many prices to consider when picking insurance for our Charlie(Yorkipoo puppy). We found some cheaper some more expensive however we decided on ASPCA. Although a bit more than our other choices we have defiantly made the right choice. We opted for preventive care and submitted a claim the first week and were reimbursed within 3 days!! I highly recommend!!!!

    ...

  • author
    Peggy Panico
    Apr 12, 2022
    I have not used the pet insurance as of…

    I have not used the pet insurance as of yet so can not say as to how my boys insurance plan is going to work. The rep. was great. thank you

    ...

  • author
    Lynda Coffey
    Apr 12, 2022
    I am very happy with choosing this…

    I am very happy with choosing this coverage for my pup. I took him to the vet on April 6th and had my claim reimbursed by Saturday April 9th~ Awesome experience so far🙏🏻🌻🙏🏻

    ...

  • author
    Deb S
    Apr 12, 2022
    This insurance gives me everything I…

    This insurance gives me everything I need to protect my babies

    ...

  • author
    BC
    Apr 12, 2022
    Great

    Easy to sign up, reliable price, and great coverage.

    ...

  • author
    Shahrzad Shapouri
    Apr 12, 2022
    Thank you 🙏🏻

    Thank you 🙏🏻

    ...

  • author
    Laura Tollefson
    Apr 12, 2022
    I haven't used it yet and yet I keep…

    I haven't used it yet and yet I keep getting this thing to write a review.

    ...

  • author
    Yulonda
    Apr 12, 2022
    Easy as 1, 2, 3

    Site easy to use. Was able to get insurance set up with no problem.

    ...

  • author
    Tricia Sweet
    Apr 12, 2022
    Very pleased

    Very pleased

    ...

  • author
    Deborah ALVES
    Apr 12, 2022
    Buying ASPCA insurance was very easy.

    Buying ASPCA insurance was very easy.

    ...

  • author
    Thomas Cheetah
    Apr 11, 2022
    I have filed mutliple claims

    I have filed mutliple claims, never get anyone to call you back and I am the one as the consumer either calling my vet and aspca and all they tell you is "we still require more info". So fast forward to today and i spoke with James(a supervisor). Who so told me i don't qualify for any reimbursement despite meeting the $500 deductible as he claimed to have reviewed my claims and nothing I had was detailed until he started to read them whilst on the phone with me. He then goes to tell me that my pet's condition was pre-existing before starting with aspca. Which is not true, as at the time starting with aspca last year my dog had a hot spot which the vet said could be from shampoo, licking or lying on the area, James continued to tell me that all of my claims were allergy based. I explained to him as he agreed that my claims did mention everything I was telling him. My dog got diagnosed eventually with arthritis, James persisted on telling me this goes back to the "hot spot allergy". My vet did blood work to rule out everything elae and diagnosed it as being cancer. James said that he understands but that is related to allergies and aspca will not cover it. I said his hair loss he also had (which was symmetrical and all over his body coming out in clumps and veterinarian stated that it was endocrine related) and james said that too is allergy related. I asked if he was even listening to what i was saying? He literally never acknowledged me and said there is nothing they can do. But i can appeal but he said they will turn it down based on what i told him. This company is a scam, unethical, they make nothing intuitive or easy todo. And no one ever reaches back to the consumer. Someone has to be held responsible. I demand i get my money back as I clearly had no coverage or support, i should be compensated for doing their job of contacting each party. I believe I am eligible to receive the money that I paid for this insurance per above. If I do not get a reimbursement I will take the next actions to assure less people fall victim to this. As no one has been helpful, my dog is absolutely sick, we have a new born baby, and my research indicated that having pet insurance would make our lives less stressful. It made it more stressful, like I said previously, I always had to call you guys and my vet. James(the supervisor), told me my claim descriptions were not detailed enough until he reviewed them on the phone with me live. This leads me to the conclusion that ASPCA does not follow up with the Vet and Doctors to get the official diagnosis/diagnoses as it didn’t matter that I noted this on my claims. And wouldn’t you think at some point, customer service would have said “we don’t reimburse for blah blah blah, so you don’t need to waste your time filing a claim, calling us and calling your vet”??

    ...

  • author
    Andrea Landis
    Apr 08, 2022
    Literally just bought policy and in one…

    Literally just bought policy and in one week was already having issues with them. I canceled immediately

    ...

  • author
    Jade
    Apr 07, 2022
    Easy to apply for and policy is well…

    Easy to apply for and policy is well outlined.

    ...

    BestMoney.com

    Copyright © 2009-2022 Natural Intelligence Ltd. All Rights Reserved.

    By using our content, products & services you agree to our Terms of Use and Privacy Policy.

    • About Us
    • Cookie Policy
    • Terms of Use
    • Partner with us
    • Privacy Policy
    • Contact

    Designed to help users make confident decisions online, this website contains information about a wide range of products and services. Certain details, including but not limited to prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such. Company listings on this site DO NOT imply endorsement. We are not a loan provider or a broker and we do not offer loans or mortgages directly to end users, but only allows users to match with lending partners and platforms that may extend a loan. All loan approval decisions and terms are determined by the loan providers at the time of your application with them. Any matching request submitted through our website does not constitute a loan application and you will have to submit a loan application to the respective lender before the lender provides you with an actual offer. We do not warrant that you will be approved for a loan, nor that you will be offered a loan with the same terms presented on our website.

    Insurance services offered through Natural Intelligence Technologies Inc.: Licenses

    Reproduction in whole or in part is strictly prohibited.