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ASPCA Review

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Reviews 3,827

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Jacob Parker
Jacob Parker
Jul. 27, 20214 min read

ASPCA Pet Health Insurance summary

ASPCA, which is frequently referred to as the American Society for the Prevention of Cruelty to Animals, was founded in 1866 and is one of the oldest humane societies operating today in the United States. With a flexible choice of vet networks and diverse coverage levels, it’s worth considering ASPCA when purchasing your next pet insurance package.

Pros

  • Discounts for multiple pets
  • Preventative care options
  • Up to 90% of costs covered

Cons

  • Pregnancy-related costs excluded
  • Not a direct underwriter
ASPCA Pet Health Insuranceat a glance
4.0

Editorial score

Online experience

Great site with learning resources

4.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement No upper age limit

5.0

Claims payout waiting period

Over 2 weeks

3.0

Customer support

Evening and weekend customer service available

3.0

Bundles

Multi-pet and multi-policy bundles available

5.0

ASPCA Pet Health Insurance ASPCA Pet Health Insurance Visit Site

What’s Covered? 

Depending on the specific plan you go for, ASPCA’s pet insurance will cover the cost of a variety of treatments for your furry friends. If you go for the highest level of coverage offered by this provider, costs relating to accidents, illnesses, and behavioral problems will be covered.

ASPCA even pays out for alternative therapies and congenital condition-related costs. What’s more, if you select the right add-on to your plan, the company will also cover preventative care services.

Insurance Plans & Pricing

ASPCA’s pricing system is relatively straightforward. There are two basic plans to choose from as well as a handful of preventative care add-on packages. Whichever one you opt for, it’ll cost less if you pay upfront for a year because ASPCA adds on a $2 transaction fee to monthly bills.

Accident-Only

The cheapest ASPCA plan is the Accident-Only Coverage package. Depending on your pet’s characteristics, like breed and age, and the deductible, coverage limit, and reimbursement levels you select, this plan could cost as little as $14 per month.

Complete Coverage

Customers looking for additional peace of mind might want to select ASPCA’s Complete Coverage package. Besides accidents, the Complete Coverage plan will pay out for costs incurred due to illness, behavioral issues, and more.

If needed to treat a covered condition, the Complete Coverage package can even be used to pay for prescription foods and supplements. ASPCA quoted us $26.97 per month to cover our three-year-old medium-sized mutt, with a low coverage limit and a $500 deductible, under the Complete Coverage plan.

Preventative Care

For $9.95 per month, you can add ASPCA’s Basic Preventative Care package to your Accident-Only or Complete Coverage plan. Doing so will get you a total of $250 worth of annual benefits to go towards things such as a rabies vaccine, deworming, and wellness exams.

Also available is a $24.95 per month Prime Preventative Care plan which bumps your benefits up to $450 annually and adds coverage for flea prevention treatments and blood tests.

What's Not Covered

Even with ASPCA’s Complete Coverage subscription, some costs won’t be covered. Pre-existing conditions, cosmetic procedures, and breeding costs are all excluded from this provider’s plans.

Waiting Periods

Once you start an ASPCA subscription, you’ll have to wait at least 14 days before the policy kicks in and your costs begin to be covered by the service. Claims and reimbursements are processed by ASPCA in 30 days or less.

Coverage Limits

When configuring your plan, you’ll need to choose a coverage limit between $3,000 and $10,000. This is an annual cap that gets reset on the anniversary of your subscription.

Reimbursement and Deductibles

ASPCA reimburses 70% to 90% of costs for covered treatments and deductibles of $100, $250, and $500 are on offer. For example, if you were to opt for a $250 deductible with an 80% reimbursement rate, and then incurred $1,000 of treatment costs in the first year of your plan, you’d end up being paid back $600.

Claims and Service

All you have to do to submit a claim with ASPCA is log in through the company’s mobile app, write a summary detailing your expenses, and attach a picture of your invoice.

The ASPCA customer service team is available during standard ET business hours. You can get in touch over the phone or via email.

What You Might Like

Even though ASPCA’s insurance is technically underwritten by the United States Fire Insurance Company, by taking out coverage with this provider, you’ll be contributing to a reputable humane charity.

What ASPCA Could do Better

Although many previous customers report having positive experiences with ASPCA’s pet insurance service, others complain of justified claims being rejected and long waits for reimbursements.

Contact Details and Address

You can get in touch with ASPCA’s customer service team by calling 1-(866)-204-6764 or emailing cservice@aspcapetinsurance.com.

Crum & Forster, who administer ASPCA’s insurance, are headquartered at:

6404 International Pkwy # 1000,

Plano, TX 75093

How ASPCA Pet Health Insurance Compares


ASPCAPumpkin
Waiting period14 days14 days
Reimbursement rate70% to 90%90%
Annual deductible$100 to $500$100 to $500
Coverage limit$3,000 to $10,000$7,000 or $15,000 for cats,
$10,000 or $20,000 for dogs

Bottom Line

ASPCA can help you to feel confident that you’ll be able to afford unforeseen costs related to your pet’s health while supporting an important nationwide humane society.

Methodology

To evaluate ASPCA’s services, we explored the company’s website, requested quotes, and researched the experiences of previous customers via review aggregation services.

ASPCA Pet Health Insurance ASPCA Pet Health Insurance Visit Site

Disclosure

Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For all terms and conditions visit www.aspcapetinsurance.com/terms. Preventive and Wellness Care reimbursements are based on a schedule. Complete Coverage℠ reimbursements are based on the invoice. Levels 1-4 reimbursements are based on usual and customary eligible costs. Products, schedules, and rates may vary and are subject to change. Discounts may vary and are subject to change. More information available at checkout.

The ASPCA® is not an insurer and is not engaged in the business of insurance. Products are underwritten by the United States Fire Insurance Company, produced and administered by C&F Insurance Agency, Inc. (NPN # 3974227), a Crum & Forster company. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCA’s marks and is not a charitable contribution. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Crum & Forster Pet Insurance Group™ is a trademark of United States Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2018.

Jacob Parker
Written byJacob Parker

Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

ASPCA Pet Health Insurance
ASPCA Pet Health Insurance
ExcellentReviews 3,827
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Trustpilot reviews

See what some costumers are saying about ASPCA Pet Health Insurance
ASPCA Pet Health Insurance
ExcellentReviews 3,827
on
Excellent
78%
Great
11%
Average
4%
Poor
2%
Bad
5%
  • author
    Elizabeth Elliott
    Jan 01, 1970
    Very Happy with our coverage

    My Maltese has allergies and they can be very expensive to treat! I'm so glad we have had ASPCA pet insurance since we got her as a puppy. She's had her micro chip and got spayed. Her insurance helped cover all her needs including a dermatologist. Wow we are exceptionally happy with ASPCA

    ...

  • author
    Michael Dozier
    Jan 01, 1970
    REIMBURSEMENT

    CLAIM PROCESSING IS QUICK

    ...

  • author
    Lynn
    Jan 01, 1970
    Easy to sign up

    Easy to sign up. Personal follow up.

    ...

  • author
    Ken Humphries
    Jan 01, 1970
    Professional

    Professional, friendly and knowledgeable

    ...

  • author
    glassman eye, kathleen bruinooge
    Jan 01, 1970
    Quality service

    Quick to review and process. Always helpful.

    ...

  • author
    Deborah West
    Jan 01, 1970
    I signed up for the insurance

    I signed up for the insurance. That's all. No claim. I don't know why I would get a survey

    ...

  • author
    Josh Hoffman
    Jan 01, 1970
    Very easy claim process

    The claim submission process was very simple and my claim was processed very quickly. 100% satisfied with my coverage.

    ...

  • author
    antoinette scott
    Jan 01, 1970
    My entire log in is confided to my…

    My entire log in is confided to my singular phone no one can sign in anywhere else

    ...

  • author
    Barbara Sedita
    a day ago
    The women that was helping me was very…

    The women that was helping me was very nice and helped me a great deal. I’m a senior and she had patience with me which meant a great deal to me.

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  • author
    Jolly Slaby
    a day ago
    My first experience

    I was very satisfied and quite impressed on my first phone experience with ASPCA. I am not quite sure the exact day but it was the last part of 9/22. The lady representative was so helpful and professional. Being a senior I needed extra help and she was very patient and helpful. Jolly Slaby

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  • author
    Joel J
    a day ago
    Completing the application was quick…

    Completing the application was quick and easy.

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  • author
    Elizabeth Shipley
    Jan 01, 1970
    Wonderful

    My experience with your company has been excellent. All claims submitted were processed quickly and efficiently. When my kitty passed, I informed your company and canceled my policy. I received a very kind message expressing condolences at our loss. In addition, I received a voicemail as well expressing sympathy at the loss of our kitty. This was not expected, but it was greatly appreciated.

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  • author
    Shalimar Liuzza
    Jan 01, 1970
    So far ASPCA has been really helpful

    So far ASPCA has been really helpful. I used it first when I had my cat and they pretty much paid for everything for her. Now I have it for my dog, and it was a really quick and easy process. I can't complain 😌

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  • author
    Latonya Disney
    a day ago
    This insurance was great until....

    This insurance was great until they have now denied my dogs prescription dog food that has been approved for. I can take my dog off of it and let them get sick, restart the process of the prescription dog food and then they will pay for it until she gets better. Thanks for the auto reply. I have already called and spoke to someone and got no where. :(

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  • author
    Quanice Lawson
    Jan 01, 1970
    SCAM

    SCAM, they didnt even cover 50% of my pets exams and tests. I paid for full coverage at 90%.

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  • author
    Dolores Takemoto
    Jan 01, 1970
    Logging onto the site

    The site is hard to navigate and I put my daughter as co-owner of the policy but she is unable to log on.

    ...

  • author
    Heather Mason
    Jan 01, 1970
    Claim being assumed a duplicate. Quickly resolved.

    Had an issue with a claim being assumed a duplicate and customer service was able to assist me right away and fast-track my revised claim. The people I talk to are always friendly. Never had a bad experience.

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  • author
    ALEX KARAS
    Jan 01, 1970
    Out of every insurance i chose ASPCA

    I searched through every insurance provider and ASPCA seems to be the top option at the best value

    ...

  • author
    Suzy K
    Jan 01, 1970
    The process was quick and easy and…

    The process was quick and easy and based off the top list I was looking over during my search, this appears to be the most affordable with both my dogs on a plan being cheaper than some with just one. I haven’t made an appointment or read thoroughly through all the services and such so the 4/5 is to leave room for that

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  • author
    DORNAK DEBRA
    Jan 01, 1970
    So far so good.

    So far so good.. will keep you all posted in the future…

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  • author
    McAfee Kathleen
    Jan 01, 1970
    It’s hard to review yet because I just…

    It’s hard to review yet because I just got the insurance and haven’t used it yet. However, I chose ASPCA pet insurance for my kitten because my friend had her 3 dogs insured with them and is very very satisfied.

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  • author
    David Lindsay
    Jan 01, 1970
    It was ok just didn't know a few things

    Didn't know that what happened before the insurance wasn't covered so decided we couldn't afford it right now

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  • author
    Venise Hendershott
    3 days ago
    I have shopped around and this is one…

    I have shopped around and this is one that my vet recommended. Was easy to enroll and answered all of my questions quickly.

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  • author
    Omega Lewis
    Jan 01, 1970
    Great investment

    Great investment

    ...

  • author
    Lisa
    Jan 01, 1970
    So Thankful!

    I am so grateful that I had this insurance. My dog and I were attacked by two off-leash dogs. My girl held her own (Great Pyrenees), however, after the owner finally got her dogs under control and leashed, my Miss Daisy walked away with a rear leg limp. Subsequent diagnosis indicated a damaged CCL and a TPLO surgery was recommended. Needless to say, I was devastated by this news. I was fully aware of the cost, time, and energy involved with this procedure having worked at a vet hospital for many years. From the beginning, ASPCA Pet Health responded promptly to my claims. Once there was a claim date mix-up, but their customer service team corrected the error and paid the claim promptly. I originally bought this policy because I thought my young dog would eventually eat something foreign and require a surgery. She grew out of that phase and at one time, I considered canceling the policy. Thank goodness I did not! After this ordeal, I will never be without pet insurance. I tell all my friends about this company and how they saved both me and my girl. Knowing there was financial support really helped me get through this trying time. Thank you, thank you, thank you!

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  • author
    Darrick
    Sep 22, 2022
    Great service

    Great service, easy to use app, and have recommended many pet owners to you.

    ...

  • author
    Kate Dibble
    Sep 22, 2022
    Best pet insurance company. Period.

    ASPCA always covers my dog's care - they're amazing. They even wrote a letter signed by everyone in the office when he was sick.

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  • author
    Debra Conover
    Sep 22, 2022
    Great customer service

    This is my first pet and had no idea about pet insurance. I foster parent recommended pet insurance as well as ASPCA. I took my Mac to the vet for a potty issue. The vet was great as well as ASPCA insurance. I filed my claim and was a little bumpy as I needed to send them Mac's medical records. I did but I item just would not send. The girls were great. First Bonnie stayed on the phone while I sent everything as some items didn't go through. She walked me through but still one page just wouldn't go. Another day a girl (sorry forgot her name) said the page still didn't go through. It finally went through and the claim finally filed. Customer service was top notch. Compassionate, Helpful, Friendly and great trouble shooters.

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  • author
    Caren Armstrong
    Sep 21, 2022
    Outstanding

    It fast and easy, and I received my 90% as promised with my plan

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  • author
    Theresa Struniak
    Sep 21, 2022
    Claim not honored

    Not happy that I bought insurance that should have started on the 8th of September the day I purchased it. Same day the dog has his well visit with the vet.

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  • author
    kim
    Sep 20, 2022
    Easy

    Easy to use and understand.

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  • author
    Ron Brooks
    Sep 20, 2022
    👍🏾👍🏾 Great Customer Service‼️

    👍🏾👍🏾 Great Customer Service‼️

    ...

  • author
    Kathy Malone
    Sep 20, 2022
    I’ve not been able to log in

    I’ve not been able to log in, nor have I received my membership cards. Please contact me at this email asap. Kathy Malone

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  • author
    Jennifer Fisher
    Sep 20, 2022
    They're really quick and effective with…

    They're really quick and effective with reimbursing you with the money. I have two dogs I take them to the vet every year for a check up and it only cost me $22 a year because I get the $90 back from the ASPCA insurance it's awesome to have

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  • author
    customer
    Sep 20, 2022
    Always expedient

    Always expedient. Very much appreciate the coverage and knowing it is there if something happens to our best boy.

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  • author
    Cathy Kommer
    Sep 21, 2022
    Signed up for insurance for my two…

    Signed up for insurance for my two kitties 😸, now I can't get into my account . They read my review and the problem was fixed very promptly. Now they get 5 🌟. Thank you.

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  • author
    Linda Mac
    Sep 20, 2022
    Cat developed Cancer

    My cat developed cancer. ASPCA verified that it wasn't a pre-existing condition with my vet, but then promptly processed my claims. Uploading receipts and filling out the online forms was simple to do. This is a great company and I'm so happy I decided to purchase.

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  • author
    Ella S
    Sep 16, 2022
    ASPCA Pet Insurance

    It was great to know that ASPCA offers pet insurance. Since I am already aware of how ASPCA devotes their time, patience, and strong caring for so many animals, I decided to purchase pet insurance from an organization that is widely known for all they do. The process was simple and easy to complete.

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  • author
    Jeffrey Malone
    3 days ago
    Is it worth it?

    We have had this Insurance on our dog now for almost 12 years. Paid the Premiums Every Month. We Never filed a Claim until he needed Dental work in April of this Year, $3400. We received 50% Reimbursement. Then this August He injured his Neck while Flinging a toy around and was in the Vet Hospital for 2 weeks, At a Cost of over $2800. Filed a Claim, 2nd claim in 11 1/2 Years and were Reimbursed $108. (This part is Edited.) 2 Weeks in the Hospital Wasn't Covered Due to the Fact the Vet Didn't Classify the 2 Week Stay as (Medically Needy)They Classified it as Boarding on their Report to the Ins. Company. Which is NOT COVERED or Correct. Make sure you understand Exactly what your plan Covers, and that the Vet understands what Their Paper work to the Insurance Company should be labeled as. Ask Questions of the Vet. Could be quite costly if you don't.. The Ins. Company only goes by what the Vet say's, Be Thorough!!

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  • author
    Mary Graf
    Sep 15, 2022
    Signing up for pet insurance with ASPCA…

    Signing up for pet insurance with ASPCA was probably one of the smartest things I’ve ever done. The comfort and reassurance it gives me knowing that my dog’s potentially costly vet bills may qualify for reimbursement.

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  • author
    Tomikah Williams
    Sep 15, 2022
    The customer services was excellent

    The customer services was excellent. I received a call to welcome me to the Aspaca pet health insurance family. She thanked me for joining and asked about the pet by name. She got me all set up online for services. It could not have been a better experience.

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  • author
    Koral King
    Sep 15, 2022
    Ebony was so helpful and kind!

    Ebony was wonderful and helped with everything that we needed! Wonderful Customer Service!

    ...

  • author
    Mary Jarek
    Sep 15, 2022
    I received an email and phone call

    I received both an email and phone call. The phone call was very personalized about my dogs. Unfortunately the call dropped and there wasn't a follow up with another call. I did get an email then to explain using the website.

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  • author
    Natalie Woodbury
    Sep 15, 2022
    Super easy to submit claims love the… Great pet insurance company easy to use and submit claims

    Super easy to submit claims love the app customer service a second to none set up my payment to be automatic deposit received my money back in five days! Customer service is super helpful and showing you how to submit accurate claims

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  • author
    Elsie Alicea
    Sep 15, 2022
    ASPCA online is user friendly

    ASPCA online is user friendly. It easy to submit a claim and ASPCA process claims in a timely manner. The rate of insurance is high but I’m happy with their service.

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  • author
    Barbara
    Sep 14, 2022
    Great start! Account setup.

    Acct completed by phone. Positive experience overall.

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  • author
    JAMES
    a day ago
    ASPCA is Excellent

    ASPCA has always taken great care of my Pups and claims were filed fast and efficiently. They have always helped me with anything I didn't understand with filing or anything with them. Highly recommend them.

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  • author
    Kensey Inouye
    Sep 13, 2022
    Simple process

    Selecting insurance for our two kittens was easy and straight forward.

    ...

  • author
    customer
    Sep 13, 2022
    Claim was handled in a timely fashion

    Claim was handled in a timely fashion. Processes were easy to complete. Thank you. So far very satisfied with services provided

    ...

  • author
    Craig Saupe
    Sep 13, 2022
    Excellent Service!

    I have been an ASCPA insurance customer for two years. My cat, Zeno, had a persistent medical issue that required several trips to the vet, multiple blood tests, and several evaluations. ASPCA was quick to process my claim, and all eligible expenses were covered exactly as my policy stated. It was the smoothest insurance process I have ever been through. I am thoroughly pleased and am a customer for life now!

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  • author
    mary moleski
    Sep 13, 2022
    Pet Insurance decisions

    I had reviewed multiple pet insurance plans for our new puppy... ASPCA had the most comprehensive plans when reviewing side by side with other companies.. Also ASPCA is an older well recognized business that even offered a discount through my company .

    ...

  • author
    Jenna Stephens
    Sep 13, 2022
    So far

    So far, my experience has been really good! Prompt customer service, reasonable monthly fee and deductible, I haven't had any problems. The members center is very east to navigate, really awesome.

    ...

  • author
    Lori Ferguson
    Sep 13, 2022
    The plan I chose is basic

    The plan I chose is basic. I need a LOT more coverage for a LOT less money.

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  • author
    Eduardo Espinosa
    Sep 13, 2022
    Buying Pet Insurance made Easy

    Got this insurance for my two dogs on 9/8/22. Haven’t used yet so can’t say for sure how good it is but I expect it to be great. The buying process was easy.

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  • author
    Meg
    Sep 13, 2022
    Was very easy to set up policies for my…

    Was very easy to set up policies for my pets.

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  • author
    Bruno's Mom
    Sep 13, 2022
    Fast and Easy

    This was my first experience with ASPCA and pet insurance in general. The submission was super easy and their communication was great. They kept me in the loop as to what stage I was at in the process and my whole submission from claim to reimbursement was fast and easy. I have absolutely no complaints and would recommend this company to anyone.

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  • author
    Martina Serrano
    Sep 13, 2022
    Great insurance company!

    Great insurance company!

    ...

  • author
    Carey Terkelson
    Sep 12, 2022
    My coverage

    I have this coverage to protect my Bella from illness and her spay.

    ...

  • author
    Miriam Harsha
    Sep 10, 2022
    Super nice customer service

    Super nice customer service. All my questions were answered.

    ...

  • author
    Emily
    Sep 09, 2022
    Good value, good response

    This was a good price, and my first claim was filled immediately. I was shocked

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  • author
    Katy Joyce
    Sep 08, 2022
    Best Insurance overall

    This insurance kicks in in only 14 days. It's coverage is great, it's premium is reasonable, the comprehensive list of coverage is what I was looking for. In particular, dental disease because I have Oriental Shorthair cats and my last 2 cost me thousands. I'm also really excited about GoFetch Pay!

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  • author
    Mark Ennis
    Sep 08, 2022
    Have not had to use the insurance

    Have not had to use the insurance. But the set up and follow up has been great

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  • author
    Francesca Alves-hines
    Sep 08, 2022
    Easy registration

    Very easy to use

    ...

  • author
    Asr Lemeal
    Sep 07, 2022
    Won't stop harassing me to leave a…

    Won't stop harassing me to leave a review, which is incredibly annoying. I haven't even utilized this insurance yet, it's been active for two days. I can't say if it's good or not yet but sending me "reminders" every single day nagging me to give feedback isn't going to work out as planned.

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  • author
    Jennifer Harless
    Sep 07, 2022
    ASPCA was wonderful in processing our…

    ASPCA was wonderful in processing our claim in a time efficient manner. They were very sweet to send a card regarding the loss of our sweet Romeo. I have since gotten 2 ragdoll kitties and both will be insured by ASPCA again due to our positive experience. Thanks so much for being there.

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  • author
    Jacqueline Rodriguez
    Sep 07, 2022
    It was easy to get the insurance for my…

    It was easy to get the insurance for my puppy online I am wondering if they are going to send me a card Or any information I mail regarding the insurance

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  • author
    Man Chau
    Sep 06, 2022
    Quick respond

    Quick respond. Reasonable. Clearly explained

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  • author
    Tiffiny
    Sep 06, 2022
    My vet referred me to check out…

    My vet referred me to check out Pawlicy.com where I found ASCPA. The process of signing up was fast and the terms laid out in an easy to understand format. I haven't had them long enough to know though how I feel about their claims process.

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  • author
    Melissa
    Sep 06, 2022
    Immediate Show of Support

    Appreciated the ease to enroll our pup and the follow up call to make sure we remember what we signed up for and the ask of whether we needed any additional questions answered.

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  • author
    Erik tillotson
    Sep 06, 2022
    Thank you ASPCA you took care of my insurance needs

    Thank you ASPCA you took care of my insurance needs right away.

    ...

  • author
    Grace T
    Sep 06, 2022
    Great customer service and services

    Rep was easy to talk to and was patient with all my questions, and answered things in a manner that was easy to digest. Also, the emails that let you access the saved quote was helpful for me to activate my insurance the day I brought my pup home.

    ...

  • author
    ALEXA SCHOEMAN
    Sep 06, 2022
    I could not have asked for a better or…

    I could not have asked for a better or smoother claims process. I have recommended ASPCA to everyone at my barn!

    ...

  • author
    De'Anna
    Sep 06, 2022
    Super easy

    Super easy. I took a screen shot of my pets invoice and uploaded it the App. Took about 3 1/2 weeks and I received the reimbursement check. I just which the rates didn’t increase. Always helpful employees

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  • author
    Rose Silver
    Sep 06, 2022
    Knowledgeable representative

    The representative I spoke with was very helpful and answered all my questions. He was patient and addressed my concerns about Bentley’s health.

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  • author
    Diana
    Sep 06, 2022
    Had to contact the phone number because…

    Had to contact the phone number because the website was frozen . Very pleasant and friendly operator helped me complete the forms

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  • author
    Martha M.
    Sep 06, 2022
    New Insurance Purchase

    Since taking out this insurance we haven't had to use it. Five stars for ease of buying the insurance. Thank you for making it available.

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  • author
    Ann P Jones
    Sep 06, 2022
    I perfere not to write a review at this…

    I perfere not to write a review at this time will do one later after the insurance starts

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  • author
    Lea Drinkwater
    Sep 06, 2022
    I like ASPCA Health pet insurance.

    I like ASPCA Health pet insurance.

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  • author
    Suzanne Gabriesheski
    Sep 06, 2022
    I haven’t used the insurance yet

    I haven’t used the insurance yet. The price is very affordable. I hope I never have to use it, I don’t want my kitties to get sick, that is hard. Thank you for excepting my cats.

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  • author
    Penny
    Sep 06, 2022
    A great compassionate example

    A great, compassionate and dedicated team of professionals.My last encounter with this group was when I had to make the choice to let Maggie cross the rainbow bridge. It was very difficult to go through alone but they were great. Much 💕💕

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  • author
    Gregory Orta
    Sep 06, 2022
    I have not used it yet I hope I don’t…

    I have not used it yet I hope I don’t have too. But obtaining the insurance was easy. If I needed help all I had to do was ask.

    ...

  • author
    Panisa V.
    Sep 03, 2022
    Good pet insurance

    Good pet insurance. Reasonable rate & easy to claim!

    ...

  • author
    Dawn McDonald
    Sep 03, 2022
    Requiring a veterinarian to have…

    Requiring a veterinarian to have another veterinarian do all exams, diagnostics etc is ridiculous. I understand where you are coming from but there are so many companies that allow us to care for our own pets. It unfortunately does affect the companies that I recommend to clients

    ...

  • author
    Jamilah Al-Kaleeb
    Sep 03, 2022
    Pet insurance

    I’ve use the ASPCA Pet Insurance once, for a well visit. I had a good experience, and the claim was handled quickly.

    ...

  • author
    Janie Wall
    Sep 02, 2022
    Great information!

    The representative explained how our policy works and answered all of the questions I had. I can’t ask for more! Haven’t had to file a claim yet thank goodness so I hope the customer service level continues after that!

    ...

  • author
    Shavonda Batiste
    Sep 02, 2022
    Great

    Great and satisfied

    ...

  • author
    Laurie Petrosky
    Sep 02, 2022
    Needed help with bank infoaspca bank stuff

    Needed help with bank info. They helped me proper. Thank you.

    ...

  • author
    Debra Conover
    Sep 01, 2022
    Very easy to enroll

    I was looking for pet insurance for my newly adopted dog. ASPCA was recommended to me. ASPCA has been around for a long time, bur didn't know they offered pet insurance. ASPCA insurance was very easy to enroll. Plans are laid out so you can pick a plan suitable for your pets needs. I haven't used it yet so not sure how long reimbursement process takes.

    ...

  • author
    Rebecca Hunt
    Sep 01, 2022
    I received a call about my plan

    I received a call about my plan. The representative was courteous and thorough.

    ...

  • author
    Vantastic
    Sep 01, 2022
    Love the plan…app fail in comparison to HealthyPaw

    Not feeling the app available and turn around for getting account number not as fast as some other pet insurance company like Healthpaw, but better plan and peace of mind your pet will have good care of illness and an accident were to happen. Pretty competitive price when compared to many other companies and what I like was option of preventative care plan. I am happy with my pet policy (I also opted for preventative care package) I got, but app and initial customer welcome and account set up could be better.

    ...

  • author
    Steven McCain
    Sep 01, 2022
    Great and fast service.

    Great and fast service.

    ...

  • author
    Billy D. McLain
    Sep 01, 2022
    Not happy with ASPCA insurance at all!

    They do a good job honoring claims until you meet the deductible. Then they require "additional information" on the claims. They have asked for information that isn't even available and that was explained. After that, they increased the rate by about 25%. It is better to open a savings account instead of paying for insurance that doesn't want to honor their commitment.

    ...

  • author
    Kelsey
    Sep 01, 2022
    Acceptable pet insurance

    So far none of my claims have been denied and when I do call, I receive a helpful agent. However, I wish there was an unlimited coverage option when I signed up. Everything is getting more expensive and a $5k max limit seems low in this day and age.

    ...

  • author
    Kelly Perritt
    Sep 01, 2022
    Their app is awesome and they are…

    Their app is awesome and they are responsive 😊

    ...

  • author
    Doris Mohler
    Sep 01, 2022
    Updating new information

    I called because I had an old account and now I just re-joined. When I logged in I just got the old information. I called Customer Service and they helped me update my information. Customer Service was very helpful.

    ...

  • author
    debra whinnery
    Aug 31, 2022
    the claims process is pretty easy

    the claims process is pretty easy, and depending on backlog of claims, they process them in an appropriate time frame

    ...

  • author
    Susan Ross
    Aug 30, 2022
    Great service and quick payment

    Easy claims submission, quicky payment and good coverage!

    ...

  • author
    Sherrell Wilson
    Aug 30, 2022
    Overall good so far .

    Overall good so far .. no problems channeling or navigating through app

    ...

  • author
    Lyn
    Aug 30, 2022
    Every question was answered

    Every question was answered, and information given I wasn’t even aware that was important.

    ...

  • author
    Sylvia Evans
    Aug 30, 2022
    So far, So good!

    I’m new to ASPCA pet insurance, but not pet insurance from other companies. So far, the entire entry process has been seamless. Applying for my first claim has been much easier than with previous insurance. One of the most significant selling points for me was to have pet insurance through an organization that handles pets only. Not to mention an organization that specializes in animal rescue. The prices are reasonable, and the options to add to your policy are excellent. Also, knowing my dog has a pre-disposition for hip dysplasia gives me a piece of mind that I won’t go into debt with veterinarian bills, even if he never develops it. I had a former pet that was my best friend. She got melanoma on her tongue, which, if undetected, would have killed her quickly. As you can imagine, the vet bills were astronomical, and so was the aftercare. When I got my new puppy, knowing he was pre-disposed to certain conditions because of the breed, I did not want to go through the financial hardship I went through with my former pup. The result for my previous pup was a happy long 14 years of life. She did not die from melanoma but rather from old age and kidney failure. She gave me 14 years of unconditional love, which is priceless.

    ...

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