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ASPCA Review
Reviews 4,541
ASPCA Pet Health Insurance
Visit Site
ASPCA Pet Health Insurance
ASPCA Pet Health Insurance
Excellent
Reviews 4,541
Jacob Parker
Jul. 27, 2021
2 min read
Jacob Parker
ASPCA Pet Health Insurance Summary
ASPCA, which is frequently referred to as the American Society for the Prevention of Cruelty to Animals, was founded in 1866 and is one of the oldest humane societies operating today in the United States. With a flexible choice of vet networks and diverse coverage levels, it’s worth considering ASPCA when purchasing your next pet insurance package.
Pros
  • Discounts for multiple pets
  • Preventative care options
  • Up to 90% of costs covered
Cons
  • Pregnancy-related costs excluded
  • Not a direct underwriter

ASPCA Pet Health Insurance at a glance

8.0
Editorial score

Online experience

Great site with learning resources
8.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement No upper age limit
10.0

Claims payout waiting period

Over 2 weeks
6.0

Customer support

Evening and weekend customer service available
6.0

Bundles

Multi-pet and multi-policy bundles available
10.0

ASPCA Pet Health Insurance ASPCA Pet Health Insurance Visit Site

What’s Covered? 

Depending on the specific plan you go for, ASPCA’s pet insurance will cover the cost of a variety of treatments for your furry friends. If you go for the highest level of coverage offered by this provider, costs relating to accidents, illnesses, and behavioral problems will be covered.

ASPCA even pays out for alternative therapies and congenital condition-related costs. What’s more, if you select the right add-on to your plan, the company will also cover preventative care services.

Insurance Plans & Pricing

ASPCA’s pricing system is relatively straightforward. There are two basic plans to choose from as well as a handful of preventative care add-on packages. Whichever one you opt for, it’ll cost less if you pay upfront for a year because ASPCA adds on a $2 transaction fee to monthly bills.

Accident-Only

The cheapest ASPCA plan is the Accident-Only Coverage package. Depending on your pet’s characteristics, like breed and age, and the deductible, coverage limit, and reimbursement levels you select, this plan could cost as little as $14 per month.

Complete Coverage

Customers looking for additional peace of mind might want to select ASPCA’s Complete Coverage package. Besides accidents, the Complete Coverage plan will pay out for costs incurred due to illness, behavioral issues, and more.

If needed to treat a covered condition, the Complete Coverage package can even be used to pay for prescription foods and supplements. ASPCA quoted us $26.97 per month to cover our three-year-old medium-sized mutt, with a low coverage limit and a $500 deductible, under the Complete Coverage plan.

Preventative Care

For $9.95 per month, you can add ASPCA’s Basic Preventative Care package to your Accident-Only or Complete Coverage plan. Doing so will get you a total of $250 worth of annual benefits to go towards things such as a rabies vaccine, deworming, and wellness exams.

Also available is a $24.95 per month Prime Preventative Care plan which bumps your benefits up to $450 annually and adds coverage for flea prevention treatments and blood tests.

What's Not Covered

Even with ASPCA’s Complete Coverage subscription, some costs won’t be covered. Pre-existing conditions, cosmetic procedures, and breeding costs are all excluded from this provider’s plans.

Waiting Periods

Once you start an ASPCA subscription, you’ll have to wait at least 14 days before the policy kicks in and your costs begin to be covered by the service. Claims and reimbursements are processed by ASPCA in 30 days or less.

Coverage Limits

When configuring your plan, you’ll need to choose a coverage limit between $3,000 and $10,000. This is an annual cap that gets reset on the anniversary of your subscription.

Reimbursement and Deductibles

ASPCA reimburses 70% to 90% of costs for covered treatments and deductibles of $100, $250, and $500 are on offer. For example, if you were to opt for a $250 deductible with an 80% reimbursement rate, and then incurred $1,000 of treatment costs in the first year of your plan, you’d end up being paid back $600.

Claims and Service

All you have to do to submit a claim with ASPCA is log in through the company’s mobile app, write a summary detailing your expenses, and attach a picture of your invoice.

The ASPCA customer service team is available during standard ET business hours. You can get in touch over the phone or via email.

What You Might Like

Even though ASPCA’s insurance is technically underwritten by the United States Fire Insurance Company, by taking out coverage with this provider, you’ll be contributing to a reputable humane charity.

What ASPCA Could do Better

Although many previous customers report having positive experiences with ASPCA’s pet insurance service, others complain of justified claims being rejected and long waits for reimbursements.

Contact Details and Address

You can get in touch with ASPCA’s customer service team by calling 1-(866)-204-6764 or emailing cservice@aspcapetinsurance.com.

Crum & Forster, who administer ASPCA’s insurance, are headquartered at:

6404 International Pkwy # 1000,

Plano, TX 75093

How ASPCA Pet Health Insurance Compares


ASPCAPumpkin
Waiting period14 days14 days
Reimbursement rate70% to 90%90%
Annual deductible$100 to $500$100 to $500
Coverage limit$3,000 to $10,000$7,000 or $15,000 for cats,
$10,000 or $20,000 for dogs

Bottom Line

ASPCA can help you to feel confident that you’ll be able to afford unforeseen costs related to your pet’s health while supporting an important nationwide humane society.

Methodology

To evaluate ASPCA’s services, we explored the company’s website, requested quotes, and researched the experiences of previous customers via review aggregation services.

ASPCA Pet Health Insurance ASPCA Pet Health Insurance Visit Site

Disclosure

Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For all terms and conditions visit www.aspcapetinsurance.com/terms. Preventive and Wellness Care reimbursements are based on a schedule. Complete Coverage℠ reimbursements are based on the invoice. Levels 1-4 reimbursements are based on usual and customary eligible costs. Products, schedules, and rates may vary and are subject to change. Discounts may vary and are subject to change. More information available at checkout.

The ASPCA® is not an insurer and is not engaged in the business of insurance. Products are underwritten by the United States Fire Insurance Company, produced and administered by C&F Insurance Agency, Inc. (NPN # 3974227), a Crum & Forster company. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCA’s marks and is not a charitable contribution. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Crum & Forster Pet Insurance Group™ is a trademark of United States Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2018.

Jacob Parker
Written by
Jacob Parker
Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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ASPCA Pet Health Insurance
Excellent
Reviews 4,541
on
Excellent
75%
Great
11%
Average
4%
Poor
3%
Bad
7%
B
brenda johnson
2 days ago
Great Experience and Selections of Service
What made my experience great was finding insurance that covered health and dental. Most pet insurances don't cover dental. This option made it very convenient.
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francis mulhare
a day ago
Overall frustrating experience...
Filed a claim based on an estimate from my vet. Got an invoice later that day but found that I could not add docs to the claim. About a week later my account showed the claim completed and reimbursement sent via direct deposit to my bank account. I assumed that ASPCA had contacted vet and verified the actual bill. 5 business days go by nothing in my bank. Call up customer service and rep tells me they do not pay on estimates ..I have to file another claim with the actual invoice. I say " but the computer says the original claim has already been paid.." Maddening!! I have filed another claim ...now I expect to hear that their records show they have already paid that claim.. Even more maddening!! Pet insurance is just not worth it..I have paid way, way, way more in premiums than If i had just paid cash out of pocket to the vet and on top of this is all this opaque bureaucratic nonsense designed to make it difficult to get a legit claim paid. Don't get me started on the customer service wait times!!
C
cindy meadows
2 days ago
My only complaint is the length of time…
My only complaint is the length of time it takes to get money for a claim. It says the average time is now 26 days. I’m pleased so far with the reimbursement amounts. So far so good.
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marvin rondares
2 days ago
Expensive service covers nothing
Expensive service that doesn't cover vet visits, surgery or medication prescriptions. They don't give a fvck bout you or your pets. Claims taake 3x longer than estimated and, as I mentioned, 90% get denied. If you love your pets go with a different company. DO NOT PAY THIS COMPANY.
D
denise straulea
2 days ago
Peace of mind now
thoroughly researched many pet insurances and decided this was best for what I was looking for. The website was very easy to navigate and easy to apply for. Speaking with customer service rep was very helpful and informative. She patiently answered all my questions and concerns. Thankfully have not used it yet to comment on that aspect! I insured all 3 of my dogs and feel a big weight of worry off my shoulders. Can't comment on the claims and reimbursement process at this time but hope it goes as smooth and stressfree as joining was!
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p. miller
2 days ago
Supplied tons of information which…
Supplied tons of information which helped me decide this is the best pet insurance!! Highly recommend!!
M
michalle
2 days ago
Footnotes made it helpful to chose…
Footnotes made it helpful to chose insurance that suits ones needs. Brought comfort in knowing expenses incurred will be partially paid for
M
margie dimond
2 days ago
So far so good hasn’t activated yet
So far so good hasn’t activated yet, so I’ll know more later
J
jeff wall
2 days ago
Great company very helpful
Great company very helpful
D
diana maurice
2 days ago
Insurance for our puppy
The sign up for the insurance coverage for our new puppy was easy and comprehensive. It's great to have this security for our new pet's health needs.
B
brian gines jr
3 days ago
Never got a card for proof of insurance
Never got a card for proof of insurance
t
tracy k
4 days ago
The information was sufficient to…
The information was sufficient to delineate your service from a competitor's. My husband ran the numbers for 10 years of coverage in our scenario, and ASPCA is likely to cost less over that time. The items covered in the policy are sufficient as well.
C
cindy brown
5 days ago
Enrollment as well as set up process…
Enrollment as well as set up process was so easy!
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fox keri
5 days ago
Easy to sign up....my dog is new and I…
Easy to sign up....my dog is new and I changed her name after registering and had to call ASPCA to change the name of the dog covered. Wish that was allowed on my insurance site via a simple update or "change pet info" but it wasn't...only adding another pet....couldn't modify info already submitted
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joanne davies
4 days ago
Avoid! Blatant bad faith company
FYI the business reply below says “get in touch via this email” yes this is the same email they blatantly ignore me on and I reference in my review. It is just bots replying to reviews to keep their scores high. Look at the other 1 star reviews on here! They're telling the truth. See how ASPCA responds to everyone telling them to call a number that no one answers just so they look like they're engaging on here. They are shady! My experience has been that after ASPCA failing to process my claim within the contracted time and after exhausting my good graces with excuses they they proceeded to deny my claims because as they claim "multiple attempts were made to obtain medical records". This is despite the fact my vet had sent them everything they requested multiple times and I too had forwarded things to them. I made numerous attempts to email them and they would send cut and paste responses refusing to even acknowledge my formal complaints. Never once did they call or email my vet, get back to me (I on the other hand spent at least 4 time on hold for 30 minutes where no one answered). They just kept sending requests for records they clearly had. Even in our email chain it was clear that they had received the necessary documents. There was no getting sense from them. I wonder if they are bots or AI. I can't think humans would be that deliberately obtuse and act in such bad faith again and again. They pay a lot of money clearly to "impartial" insurance review sites to silence honest reviews like this one and flood the internet with reviews from fake industry professionals comparing the coverage instead of genuine customer experiences.
C
carol thompson
6 days ago
This pet insurance has a fairly fast…
This pet insurance has a fairly fast return of payments.
D
dennis johnson
6 days ago
Good product at a good price.
Good product at a good price.
S
sandra k sanchez
6 days ago
Don't know yet
Don't know yet
c
customer
7 days ago
Hope to be a long-term customer
Im glad that i found coverage for my dog, so i don't have to worry about when she goes for her well check ups, or vaccines.
E
edith beato
7 days ago
Great so far
So far it was easy to apply. But the one thing I noticed when one summits a clam they don't have the option of medication or wellness check but they do in the form to sent email so it's good enough for me. User friendly
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josette brink
7 days ago
Brady Ins.
We just signed up. We did have a very good experience signing up. Everyone helpful and caring.
T
teralline castillo
7 days ago
Was look for pet insurance for my new…
Was look for pet insurance for my new puppy with in my budget and ASPCA was a great fit for us! It has great benefits with reasonable pricing! Love it!
C
christine mattioli
7 days ago
ASPCA site easy to navigate and informative!
ASPCA site provided all the policy details, scenarios and Q & A which I was researching. It was easy to navigate the site, obtain a quote and enroll my two puppies for their insurance!
C
christina maiorano
7 days ago
Easy and informative
Easy and informative
G
gordon f macdonald jr
7 days ago
Ease of sight and signing up plus cost
Ease of sight and signing up plus cost
R
robert lutz
7 days ago
Registration took like 10 tries!
Registration took like 10 tries!
I
isabel
8 days ago
Rest Assured
The representative was very helpful and professional
M
mary wilson
8 days ago
You guys are the best
You guys are the best. My claim for Oliver was paid and I am very happy with your service!
S
susann vinson
8 days ago
Quick and easy
Signing up was easy. My only problem is not finding a place to pay my bill for the full year. Except for one short visit in her first year, I have not taken Sunshine to the vet. I decided that, as the years go by, she might need more care. Adding the basic wellness seemed like a good idea, since a wellness check & teeth cleaning seemed appropriate. If she has any problems this year, I will see if having the policy is worth the cost. I have not yet chosen a vet in our area.
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dorothy carlton
9 days ago
I just canceled this policy
I just canceled this policy, in the beginning it was ok then as it went along they took longer and longer to pay the claim. They never took long to take the premium out of my bank. The last 3 yrs. They have gone up at least 10.00, they said because he is getting older. He is 8 yrs old and not sick. All they paid in claims this last yr was 265.00, not much in my opinion seeing as how I paid 60.04 monthly. I really thought it would help but there is a 404.00 claim now that they have put me off now for a month because they are overly busy. BS I say.
M
mark long
9 days ago
Easy to apply
Easy to apply, good information, a little difficult to figure out what was/wasn't covered, but figured it out with time. Very good experience.
D
david
9 days ago
Easy to use and navigate
Easy to use and navigate
P
patrick davis
9 days ago
Gaining insurance with the ASPCA was…
Gaining insurance with the ASPCA was very transparent and the coverage was very detailed.
E
eric lee, sr
9 days ago
application process
The use of the application process
L
lynn
9 days ago
Peace ☮️ f Mind
Adding this to my Safety Net ensures no matter what unforeseen experience my furever family member faces, cost of care won’t be an obstacle to securing all the care he requires to recover completely.
K
kenyon erickson
9 days ago
THIS COMPANY IS A COMPLETE SCAM!
THIS COMPANY IS A COMPLETE SCAM! Do not purchase any horse insurance through this company!!!! I insured my horse through ASPCA for accident and colic. My horse had an accident that led to colic. They denied both the accident and colic because the vet records didnt specify colic even though the records specified colic many times! The customer support is a joke, the lady just talked in circles and lied the entire time. I even caught her lying and she just lied more!!!
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anthony caiazzo
9 days ago
Long wait
It took far too long to reach a customer service representative while trying to purchase insurance. Called back multiple times and also had a call drop after spending 30 minutes on the phone.
R
rosemarie wiesehan
9 days ago
Used you for many years
Used you for many years. Always, its me confusing my dogs billing. Very patient and kind, excellent customer service. Dogs love you too!
T
teresa gonzalez
9 days ago
It was easy and clear to follow…
It was easy and clear to follow instructions to cover both of my pets for their medical needs. Of course I won’t know for sure till I start using the insurance.
D
darwin varela
9 days ago
I have no idea of my experience
I have no idea of my experience. I will let you know how you are doing depending on how fast you pay on any future claims.
E
elizabeth mainero
9 days ago
I could follow instructions well and…
I could follow instructions well and the prices were decent for what you get, I am elderly, and it’s hard for me to use the Internet!!
C
cara kerfoot
9 days ago
New puppy insurance
Super easy to fill out the application online. Didn’t take long at all and was a pretty great deal compared to other companies. Now we have a new puppy who is covered :)
C
christopher mcguire
13 days ago
User friendly site navigation and…
User friendly site navigation and application process
L
leah aaseng
13 days ago
This is horrible pet insurance
This is horrible pet insurance! Having a $600 vet bill with full coverage, I received under SIX dollars. I even donate to the SPCA. I will not recommend this insurance to anyone!!
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nancy macaluso
13 days ago
Easy sign up process.
Easy sign up process.
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theodore lawrence
14 days ago
It’s going to help gus
It’s going to help my Dog gus
H
harry kobzeff
14 days ago
Great experience
We were very comfortable with our chocolate lab who is pretty skittish in the waiting room. The wait was very short before we went into a private room. The staff was friendly and appeared very knowledgable, the services were also great. All in all, we would go there again.
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ashley poindexter
14 days ago
Choosing ASPCA insurance for my pet was…
Choosing ASPCA insurance for my pet was easy, informative, and reassuring! I highly recommend ASPCA if you're shopping around for animal pet insurance!!
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carla collins
14 days ago
Will definitely recommend
Kept in contact with me until I decided on a plan. Super easy to see what the different plans cost. Have already recommended you to a friend.
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teri bartholomew
14 days ago
I like it so far the sign up process…
I like it so far the sign up process was easy. I haven’t had to use it yet but I will let you know.
M
mary banar
14 days ago
Response time to a claim is usually…
Response time to a claim is usually very quick. I do have an outstanding claim right now but it is rather a large claim.
C
candace morris
14 days ago
I sent an email to customer service and…
I sent an email to customer service and have followed up and have yet to hear back like a week later still
L
linda colón
14 days ago
Very easy process!
Very easy experience!
K
karen
14 days ago
ASPCA is the most convenient and the…
ASPCA is the most convenient and the fastest insurance.
K
kathleen
14 days ago
So far they let know how the insurance…
So far they let know how the insurance is
K
kathleen foster
14 days ago
So far I’ve only signed up.
So far I’ve only signed up.
M
marisa leon
14 days ago
Good customer service on the phone with…
Good customer service on the phone with a service provider.
c
customer
15 days ago
Thanks for protecting my pet so quickly…
Thanks for protecting my pet so quickly and efficiently.
G
george crumbley
15 days ago
It was very interesting and helpful…
It was very interesting and helpful Just for Pets
G
georgieboy5
15 days ago
easy as 123
It was easy to access the website and program.
V
vinay sandhu
15 days ago
Excellent
Excellent service questions all answered.
J
jennine
16 days ago
ASPCA makes too many excuses to not pay claims
I submitted a claim April 18, and it’s May 23, and I still have not received my reimbursement check from ASPCA. I pay almost $100 per month to cover my pet, and the money is taken from my account each month without delay. I expect claims to be paid in a timely manner. ASPCA is not what it used to be. If they are not able to process claims in a timely manner, they need to hire more employees instead of making excuses for the delays. Avoid this company as they do not pay their claims in a timely manner.
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joanne davies
16 days ago
Poor customer service and claims
Poor customer service and claims process. Coverage seemed good but expensive, onboarding for new insurance all clear and easy. Unfortunately when it comes to making a claim, they are awful. It’s been over a month since I submitted my claim and nothing. On 5 occasions I have called them, each time waiting between 20 and 50 minutes before giving up on the unanswered call. Email responses take days and don’t address the issue, seem like a bot that gives a cut and paste answer that doesn’t address the issue. They also need you to submit each receipt from the vet separately. That means that when they “contact your vet for more information” which is one of their stalling tactics, they don’t request everything, they just do one receipt. Wait a month or more (still waiting so don’t know) to do something with that then presumably start on your next receipt running through the whole process. My guess is they take months to process and ignore customer requests in order to find a way out of paying out on the policy, which is more expensive than my own health insurance. I asked them what was causing the delays, if they had staff issues or something unforeseen that was causing such bad service and they didn’t bother to respond. I’m done with them. Do not recommend.
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kristen myers
16 days ago
Going on day 22 still no movement on my…
Going on day 22 still no movement on my claim . No paperwork is missing yet it's been stuck in que for weeks starting to feel like a rip off .
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stephanie hanlon
17 days ago
Great help with getting into my account.
Great help with getting into my account.
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gary bradshaw
19 days ago
I chose ASPCA Insurance after doing a…
I chose ASPCA Insurance after doing a thorough search of other pet insurance products on the market. ASPCA’s product received high marks and the coverage appears to be substantial. Signing up was easy and straight forward, but I can not attest to its use because I have not yet had a need. If the claim process is as easy as adding it, then I will tout ASPCA pet insurance to all my friends who own pets.
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kristin kerr
19 days ago
Easy claims process and quick turn…
Easy claims process and quick turn around time
S
scg
20 days ago
Do not buy insurance from this company
Do not buy insurance from this company. Our dog pulled a muscle in her left leg and after taking a pain/anti-inflammatory medication was fine. A couple of months later she injured her right knee (equivalent of a torn ACL) that required surgery and they denied the claim, saying it was a preexisting condition - even though she had never had an issue with that leg.
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matthew comito
20 days ago
Amazing coverage
Amazing coverage. Easy claim submission and quick reimbursement! Highly recommend
S
sidney andrado
20 days ago
Best Bang for Buck
I have found compared to other companies that the rates are cheaper the coverage is better the payout is faster and that they work with gofetch as another option to pay.
D
don smith
20 days ago
I'm a new customer.
I'm a new customer. I've only been signed up for a week. I have an experience anything with the insurance yet.
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carin miller
8 days ago
Disappointed, I don't recommend this company
I am very disappointed in the company's policy to not accept an invoice from my veterinarian. They denied the claim after they were told 3 times that the invoice provided is the only invoice available. I will be canceling this policy immediately and I highly recommend not doing business with this company. Update-after filing this complaint on Trustpilot, the company NOW wants to talk. I requested calls to my veterinarian and myself but there was no reply/response. If they had called, they would have known that this invoice would have cost them nothing. The small amounts covered on the invoice would have been applied to our deductibles.
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apfernandes
22 days ago
I am very disappointed
I am very disappointed. I have been a client (with multiple pets) since 2007 and ASPCA Pet Insurance has been going downhill over the last 5 years. They cannot blame the pandemic, because customer service has been declining for longer than that. They recently changed the website one more time and now hardly ever works, overall the site is buggy. Now, the claim submission form is super long and takes double the time with all the clicks and odd navigation, and when you finally reach the end of it, the site acts up and you cannot submit it and it loses the info. When we call, the new phone tree is torture if you are lucky to survive, you still need to wait at least 15 min to talk to someone. The reimbursement levels have been declining gradually and they got to a point that is hard to cover any expense, it is unrealistic.
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nahrain abraham
22 days ago
ASPCA came out with a new option to…
ASPCA came out with a new option to upload an estimate for claims in the app. My dog Cloud was going to get neutered and I sent them the estimate through the ASPCA app on April 19th it took them FOREVER per usual to even approve the claim because they kept asking for unnecessary information like his medical records from a hospital that’s no longer in business! Anyways they “COMPLETED” the claim supposedly sent me $708 and some change on May 9th it is now May 17th and I never received the money in my bank account. I call ASPCA to only be told “we just tell you how much of the estimate we can cover we really don’t send you a direct deposit until the service is done” WHATS THE POINT OF HAVING INSURANCE THEN!?! Definitely canceling my plan and letting my hospital know to tell all the patients to not sign up their pets with ASPCA insurance!
A
arthur mclaughlin
22 days ago
I have asked for account number so I…
I have asked for account number so I can register if I don't receive it refund my money
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stephen lang
23 days ago
Very frustrating.Had a follow up visit…
Very frustrating.Had a follow up visit with the Vet and there is no where to add this to my claim as far as I can tell. Also, no phone, text , chat or anyway to get ahold of these people.
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marc h. brawer
23 days ago
Claims paid for multiple pets
I have two dogs insured with ASPCA. We had the misfortune of having multiple claims for both of them this year. These claims were thankfully processed and reimbursement paid quickly and efficiently
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jessica k
23 days ago
Checkout was great
Checkout was great. Took me a bit to understand what was covered and such. But overall so far great experience.
K
ksenia frolova
23 days ago
stolen two weeks
I don't like that the insurance begins to operate two weeks after payment. I paid for a whole month, but instead I can only use insurance for two weeks of the first month
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keri degen
23 days ago
There when we needed it…
We have been paying for years and never needed to use our insurance. Recent our Jenni was very sick and required tests, visits and continued medication. Your service has been speedy with reimbursements and easy to work with.
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lisa faulkner
23 days ago
Ben’s best
I found it easy to understand and I think it’s a good plan
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cathy youngblood
23 days ago
ASPCA has been very helpful in dealing…
ASPCA has been very helpful in dealing with the expense of having 3 pets needing medical services at the same time.
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mary
23 days ago
I have no proof that I have your…
I have no proof that I have your insurance. I need a card or something to say that I am covered.
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luis e. alvarado jr.
23 days ago
Everyone is very cordial and…
Everyone is very cordial and knowledgeable of the needs of their customers. I wish the wait time period to process the claim was shorter than 4-6 weeks.
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agnes smith
23 days ago
It’s been a great experience
It’s been a great experience! Was very easy to get insurance. App was easy as well.
D
dear customer
23 days ago
Quick & easy!
Quick & easy!
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david lyons
23 days ago
Easy to enroll at a decent price
Easy to enroll at a decent price
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susan roney
23 days ago
registering for insurance
I have not yet needed to use this insurance but signing up was quick and easy.
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mikhail g
23 days ago
I cannot register or login!!!
I cannot register or login!!!
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linda powell
24 days ago
Claims are taking longer than necessary !
My puppy is only 3 months old and receiving her Preventive Vaccines needed to keep her healthy. My first claim was easy, no problems. Reimbursement maybe took 3 weeks, no problem. The second set of vaccination claim I sent in was on April 25, 2023. I received an email May 10,2023 @ 9:29am stating claims are taking longer than usual. I am a new client and researched this pet insurance as best I could. My puppy is going to be tiny, the most she will weigh full grown is probably 10-15 lbs. She is very tiny and each time she receives her vaccinations, she has reactions for that day and I have to call the vet to find out what I need to do for her pain. She had her 3rd round of vaccinations and tried to submit a claim! Lord and behold it took an act of congress to fill in and upload documentation, after filling out information and tried to submit claim it would not submit the claim. What's the problem? They are going to receive a bank draft each month for my Furbabies Insurance. Would you like for me to make it non user friendly to receive your monies!!!!!, and state sorry for the delay in processing? This is uncalled for, especially for seniors on limited income putting our Trust in your company!!!!
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juan tizapantzi
25 days ago
Sorry but I'm still waiting for some…
Sorry but I'm still waiting for some information about my pet but I don't receive anything
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patricia
a month ago
Easy sign up
It was easy to sign up
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stacy blom
a month ago
The customer service representative was…
The customer service representative was excellent and answered all my questions. She even advised me of some things I was not aware of. However, the hold time was not satisfactory and I had to leave so I left my number for a callback.
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rcl
a month ago
Overall review from a long time customer
We've been a customer of ASPCA for several years. Overall, the reimbursement is very minimal or nothing at all. I've raised my concern in several occasion but no one seems to care, thus I asked not to renew my pets insurance, however no one listened. My auto pay was cancelled from your end when my other furry dog passed on. His account was deactivated but at the same time my auto pay was deleted. And you marked my account past due but no one cared to make a courtesy call.
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juana castaneda
a month ago
Good I like and I have a good experience
Good I like and I have a good experience
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michael erickson
a month ago
Claims paid in a timely manner
Claims paid in a timely manner, usually within two weeks'
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heather schlichting
a month ago
I just signed up for this insurance for…
I just signed up for this insurance for my puppy. I did my research and the ASPCA was the most reasonable for everything from vaccinations to surgery.
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customer
a month ago
Plan guidelines were easy to understand…
Plan guidelines were easy to understand with clear choices. The cost is competitive.
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darla humphrey
a month ago
I've not received any sort of card or…
I've not received any sort of card or paperwork
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victorialynn byk
a month ago
ASPCA is the best and truly cares about…
ASPCA is the best and truly cares about all animals. So happy now they care about mine!