Trustpilot reviews

See what some costumers are saying about Fetch

Excellent

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Reviews 950

Excellent

78%

Great

Average

Poor

Bad

12%

april luey

6 days ago

Felt valued

I had originally called in to cancel my policy due to a poor experience I had with this company last summer. I spoke to Denise at fetch and she gave me lots of information to help me see the value in my coverage. I will be taking her advice and doing more research so that I'm can get the most out of my coverage.

adam rapoport

4 days ago

Attempted to submit a claim for a pae…

Attempted to submit a claim for a pae infection. After weeks of waiting, was "declined" because of missing documentation. After trying to get more info through the chatbot, was able to get a person who told me more documentation was needed about the start of the episode. I explained that all vet notes from the first visit related to the episode until the infection resolved were shared...so my case was reopened. 2 weeks later I was just informed that my claim was again declined because I didn't demonstrate that my pet had a recent check-up (prior to the infection). There was no mention that this was necessary in the instructions to submit the claim. And again - instead of "declining" just ask me to provide the proof of check up...I would have gladly done so. Bottom line - feels like they're doing everything NOT to collaborate..just want to avoid paying

smc

6 days ago

A customer since September of 2020

A customer since September of 2020, I have paid over $4,000 in premiums for my two rescue Boxers. I recently decided that my dogs could benefit from a dental cleaning and had them prescreened by the vet. To my surprise the routine cleanings revealed that each of my dogs required additional work including dental extractions. The overall cost was $2100. Naturally, this expense was unplanned and I was caught off guard. The pre-screening my vet performed did not indicate there was a severe issue or need for extractions. Regardless, I made a claim for each pet and expected at least some reimbursement after copay's. The result of my efforts was multiple requests for documentation from my vet which I promptly responded to and remitted. I began to feel like I was getting strung along as the days were extending to weeks. The last straw was a request for records that predated my ownership of the pets, after all they are rescues and aside from the rescue performing initial veterinarian treatment and neutering / spaying, treatments and vaccinations, there is no history prior to ownership. My dogs are well cared for, generally healthy and promptly vaccinated on schedule and properly licensed. In short, my dogs are pampered and never neglected. Reading public reviews of Fetch revealed a pattern of denials that had me wondering, based on their denial of both pets claims, how, if ever I could reimbursed for anything? How is it a business can accept premiums and then deny a claim years later by stating a protocol was not initially followed? Wording for denial: "Your claim was not approved because your pet didn't have a check -up close enough to the start of your policy" (Patently false and records were provided) the denial goes on to state, "(By 'checkup' we mean a vet visit unrelated to your pet getting sick or hurt.) In the absence of a checkup, any illness or injury observed at your pet's first exam after the policy starts is excluded from coverage." My pets are generally healthy and have routine wellness checks when their vaccines are updated. I ma not sure exactly what more can be done. In my evidence based opinion, the services Fetch advertises is not a service they are prepared to adequately deliver.

rth

7 days ago

Fetch is excellent

My husband and I have had our babies insured by Fetch (previously Petplan) for several years and this insurance company is top notch. Recently, my dog was just hospitalized for a whole week and Bryonna assisted us in getting the correct paperwork submitted since it was such a unique situation. She was so helpful and understanding. We are so glad we have Fetch when an emergency strikes. Thank you!

wael

7 days ago

Run away from this horrible company

Run away from this horrible company. I paid insurance for a whole 2 months, and thought im good to go. My puppy is imported and has EU health certificate stating she was healthy and good on all vaccinations. After 2 months and for sure after the waiting period, she had a cherry eye. When I asked if its covered, they said no because its pre existing, i said no, i have proof through videos, photos, she was all perfect and not showing any signs. They said they wont cover it because I did not take her to a vet while she has all vaccinations done and she was perfectly healthy. Thats literally after 2 months of paying and an active policy. If they dont plan to cover anything, why charge me? Why not notify me that hey go get your dog checked for no reason? They’re a ripoff company and a shady insurance company. Glad its a minor condition and got rid of them early.

amairani agraz

7 days ago

An absolute nightmare

I had the unfortunate experience of dealing with Fetch Incorporated, Pet Insurance, and let me tell you, it was an absolute nightmare. This company not only operates as a shameless scam, but they also have no qualms about abusing people's privacy and changing policies whenever it suits them. It's nothing short of a money-stealing operation! Their customer service is appalling. When I finally realized Fetch Pet Insurance was a scam and called to cancel my policy, a year before calling again and $2,400 later, I talked to a Mendy, who consistently patronized and belittled me. Despite my request for a cancellation confirmation, Mendy refused to provide one. It was clear they wanted to hide their fraudulent activities. When I explicitly asked Mendy to cancel my account and ensure that I wouldn't be charged any further, she claimed to have taken care of it. However, she flat out refused to provide any confirmation for the cancellation. How convenient for them, right? I smelled something fishy at that moment. To add insult to injury, Fetch Incorporated makes it incredibly difficult to remove your credit card information from their system. Mendy insisted that I had to handle everything through my online account, but surprise, surprise - there was no option to delete my payment details. It's obvious they want to hold onto that information for their own benefit, even after cancelation. I was appalled by this blatant disregard for customer privacy and satisfaction. It became clear that Fetch Incorporated had no intention of providing genuine insurance coverage for our beloved pets. They are solely interested in preying on vulnerable pet owners and siphoning off their hard-earned money. I refuse to let this go unnoticed. I am determined to warn every contact I have about these despicable thieves and ensure that they don't continue to steal money from unsuspecting people. Furthermore, I will be filing complaints against Fetch Incorporated in every possible venue to expose their fraudulent practices. In conclusion, stay away from Fetch Incorporated, Pet Insurance, if you value your money and your privacy. They are nothing more than a scam operation, taking advantage of pet owners who genuinely care for their furry companions. Don't fall victim to this thieves and pet abusers.

centro legl

7 days ago

Fetch Incorporated, Pet Insurance: A Scam and Privacy Abuser!

Title: Fetch Incorporated, Pet Insurance: A Scam and Privacy Abuser! I had the unfortunate experience of dealing with Fetch Incorporated, Pet Insurance, and let me tell you, it was an absolute nightmare. This company not only operates as a shameless scam, but they also have no qualms about abusing people's privacy and changing policies whenever it suits them. It's nothing short of a money-stealing operation! Their customer service is appalling. When I finally realized Fetch Pet Insurance was a scam and called to cancel my policy, a year before calling again and $2,400 later, I talked to a Mendy, who consistently patronized and belittled me. Despite my request for a cancellation confirmation, Mendy refused to provide one. It was clear they wanted to hide their fraudulent activities. When I explicitly asked Mendy to cancel my account and ensure that I wouldn't be charged any further, she claimed to have taken care of it. However, she flat out refused to provide any confirmation for the cancellation. How convenient for them, right? I smelled something fishy at that moment. To add insult to injury, Fetch Incorporated makes it incredibly difficult to remove your credit card information from their system. Mendy insisted that I had to handle everything through my online account, but surprise, surprise - there was no option to delete my payment details. It's obvious they want to hold onto that information for their own benefit, even after cancelation. I was appalled by this blatant disregard for customer privacy and satisfaction. It became clear that Fetch Incorporated had no intention of providing genuine insurance coverage for our beloved pets. They are solely interested in preying on vulnerable pet owners and siphoning off their hard-earned money. I refuse to let this go unnoticed. I am determined to warn every contact I have about these despicable thieves and ensure that they don't continue to steal money from unsuspecting people. Furthermore, I will be filing complaints against Fetch Incorporated in every possible venue to expose their fraudulent practices. In conclusion, stay away from Fetch Incorporated, Pet Insurance, if you value your money and your privacy. They are nothing more than a scam operation, taking advantage of pet owners who genuinely care for their furry companions. Don't fall victim to this thieves and pet abusers.

jen silacci

9 days ago

Extremely helpful

Fetch has been very helpful with my dogs bills. It is easy to upload everything and they are great with keeping in touch with how the process is going. I am happy I chose Fetch as my pet insurance.

chevy nation

10 days ago

5 stars all around!

I am so extremely happy with this insurance. This is my first time having insurance for my pet and puppy and I am so glad I did. We had a complication with a previous balance from another pet and made it a little tricky to explain and get the current pet reimbursed for services. They resolved the issue and made it right with me. I am extremely happy and satisfied with their service and definitely recommend them for your pets insurance. They offer 90% reimbursement and that is fantastic. They were also extremely kind when signing up and even when we had a slight issue they immediately fixed with great kindness. Highly recommend!!!!

reviewed

9 days ago

RUN FROM FETCHPET

DON'T USE FETCHPET. They are the absolute worst. Firstly, they are nearly impossible to speak with. Their chatapp...AI, not a person capable of navigating any actual issue. Their phone line? It will hang up on you at almost every turn with automated responses (that are not up to date with your account). Be prepared to call back 3-5 times before you figure out which selections might actually get you to a person. And, by the way, you might only be able to leave a VM even if you do find the right selection. Most importantly, be prepared to have a difficult-to-navigate process from start to finish. Over the last half year I have submitted over $4k of valid claims and, despite having their highest level of coverage, only received less than $800 with no explanation of why. Before FetchPet took over Petplan, it was perfectly easy to see what was accepted, rejected, and in process. Now, whether on their app or website, it's nearly impossible to tell what's been reimbursed, what hasn't, and how to rectify it so your plan can actually be put to proper use. I have spent literal months navigating their 'customer service' to have a single check resent to the correct address (yet to be done), to have claims properly processed following a car accident that left me unable to do so until after their standard submittal time (it was agonizing and lengthy to provide them with all the information they required), and to now continue to follow up on why only 20% of my claims have resulted in received reimbursement. They clearly do not want it to be simple or easy to receive what you are owed. I’d like to add that their team has left the below standard message before I’ve received a reply to my most recent email or voicemail that were left before this review. So yet further demonstration of what they prioritize.

jordan

10 days ago

Having Fetch insurance has been a game changer!

Having Fetch insurance has been incredible! Recently, my pup has had an issue with vomiting, so we went to the ER with him. Because we have insurance, it made any suggestion the vet had EASY! Any test she recommended, we did because I knew we had the safety of Fetch behind us. When your pet is sick, it’s great knowing that no matter what the cost, it is doable because of the great coverage Fetch offers. The one thing I didn’t worry about, was the cost. How amazing is that?!? It is extremely easy to submit claims as well. I can do it all from my phone in only a few minutes. They keep me up to date with the progress of the claim and even though it says it can take up to 2 weeks, it has never taken that long. I highly recommend Fetch pet insurance to anyone with pets. I am highly satisfied!

mike emery

10 days ago

We really like the ease of filing a…

We really like the ease of filing a claim and submitting documents as well as getting direct deposit of claim . It is cumbersome to continually send entire file of records instead of just most recent treatment . Also the in review does take longer than it should .

claudia rotilio

10 days ago

Great communication

Great communication! My questions are answered promptly with the representatives. It’s easy to upload documents. I’m constantly updated on the status of my claims and I love the ease of direct deposit.

marilyn miller

10 days ago

Best choice!

Quick and reliable payment as well as a great explanation of how it was processed. Best decision we made when we got our pup.

nonie vantlin

11 days ago

PetPlan/Fetch pet insurance is a very…

PetPlan/Fetch pet insurance is a very efficient, helpful, and good co. Their claim process is very good. I highly recommend them.

liza

11 days ago

Wonderful app, even better services!

The app is wonderful and I love that I get text notifications about my claims. Claims seemed to move fast and efficiently. I've had Fetch for 7 years and find these services the best.

hazel wolf

11 days ago

Don’t wait get fetch now!

I’m glad I got pet insurance when I did. I’m even happier with the company I chose! Fetch has already saved me over $400 dollars and has me no longer worried about how I will pay vet bills. My dog was recently collapsed on the floor struggling to breath and with the help of his vet and my confidence in fetch my dogs bills are paid off! I only have a happy healthy dog left. I wasn’t worried about going into debt, because I knew fetch would reimburse me for his bills. It makes getting help worry free. The only concern pet parents should have is keeping their pet healthy. With fetch you can do that with confidence! You never know when an emergency is going to arise. It’s best to be prepared with an affordable and trust worthy company like fetch! Don’t wait get fetch you won’t regret it!

nina usenko

11 days ago

Judy made the process seamless

Judy made the process seamless; she went over everything in detail and helped us choose the best plan.

wilson and associates

11 days ago

We always get reimbursed correctly

We always get reimbursed the amount we expect to. In our case with two dogs insured it has been well worth the premiums. Most of all it gives us peace of mind of the unexpected dog medical expenses which can be very expensive.

lisa dasmacci

11 days ago

Pet insurance you can count on

This is the first first time I've experienced pet insurance that was easy to comprehend and worth the money. They took care of me and my pets when I needed it most. Highly recommend having Fetch at your six.

william cope

11 days ago

My Daisys first claim

Very professional and personal service with quick reimbursement only my claim and helping me to get proper documents from the vet and I’m always praising Fetch pet insurance on my Facebook account

ayelet amiran

11 days ago

Fetch pet has been great

Fetch pet has been great. When I’ve had emergencies with my dog they’ve been clear and responsive. I’ve never had an issue with any of my claims and am very happy.

kui melendez

11 days ago

The service is unbeatable

The service is unbeatable. The app is very easy to use and their terms are clear and easy to follow.

jodi tesser

11 days ago

Fetch is a great insurance company

Fetch is a great insurance company. Quick and easy upload process for claims and they get back to you with the decision rather quickly. The direct deposit option is the best. No wasting time getting payment back once your deductible is met.

joanie lamonaca

11 days ago

Peace of Mind with Aging Pets

Now that my dog is older, we've utilized our policy more than ever. She has arthritis, and is now on daily medication for the past 2 years. Every claim for her meds, required bi-annual bloodwork, X-rays, etc. have been easily filed, and approved without any unnecessary legwork on my end. I submit the needed information, and within a couple of weeks the money is deposited into my account. It's very set it, and forget it. My processes have always been easy, and stress free. It's a comfort knowing that getting the best care for my baby girl doesn't have to be compromised due to expensive treatments, and then having to jump through hoops to be reimbursed. Is insurance costly? Yes, but it is invaluable when you need it. ❤️

patricia magistro

11 days ago

Vet Bills are expensive

easy claim filing and once settled fast payment

13 days ago

Fetch has been great

Fetch has been really great with handling the claims for my cat Harvey who became really ill with Pancreatitis and has had to also have several visits after a stay at the veterinary hospital. I have had the insurance since 2017 and had never had to file any claims until recently. However, when I did file the claims, they were processed promptly and with no real issues other than wanting records clear back to 2018 (so they had a complete medical history which is reasonable). My rates are going up by almost 39% for the renewal which is find kind of steep even with a higher deductible. On the other hand, my cat is a senior cat and the insurance has paid for itself with vet bills for my cat's recent illness. Word of advice -- make sure that you have your pet examined by the vet for an annual check up each year -- not just when sick or have an injury. If not, it is likely that claims will not be paid if they do not have records of the most recent examination. Seems that some people are confused, surprised, and even angry about this when they sign up and get upset when they will not pay. However, it is outlined in the policy documents (which should be read carefully -- especially related to pre-exisiting conditions). If this is done, they are great about paying your claims with the exception of prescription food/pill pockets, nail trims, wellness exams/vaccinations, etc. This type of insurance is primarily for major illnesses when vet bills can climb from hundreds to thousands of dollars in a matter of days if your pet becomes unexpectedly ill or injured. It really helps to get some money back after a stressful situation and is a relief that you can get the proper care for your pet without having to choose between your finances or the wellbeing/life of the pet that you love. It would be nice if pet insurance would offer paying vets directly after your deductible is met similar to human insurance -- rather than paying it all up front yourself.

leo

14 days ago

The best customer service agent!

i have never dealt with a more helpful, kind and intelligent customer service person in my life. Denise Ariale was the epitome of what you would expect on the other end of the phone. resolved all my issues and genuinely cared. she has been the best thing i ever seen coming out of Fetch. whatever Fetch does, do your best to keep her happy at your company.

kenneth novark

14 days ago

Poor customer service …

They would not cover a simple emergency claim that was submitted. Would not use is company. I have CX my policy. They will lose more money in the long run because of not paying 600.00 of a 1000.00 claim.

sandra figner

16 days ago

Stressed Owner…

They were easy to deal with and I was so upset over my sick dog who is only 3 years old.

mary

16 days ago

Major Medical Needs

Unfortunately our puppy has had a lot of major medical needs early on in his life with four major surgeries before the age of two, but because of pet insurance we were able to get him the right treatments and he is on his way to recovery. Fetch has been great to work with!! It is easy to upload everything and they do a nice job keeping you updated with the progress. They also have a quick turnaround with claims and direct deposit makes it so easy. If you are looking for a pet insurance you have come to the right place!

cmm scp

16 days ago

Run as fast as you can

Run as fast as you can! Do not go with this company. They make up every excuse under the sun to deny your legitimate claim. I went with them before AARP recommended, huge mistake. First time factor, then preexisting, then previously Dr records, then Dr said something wrong, any excuse they can did for and none are true. Absolutely disgusting. Need to be reported to insurance, all of us are not wrong. Sorry, was not preexisting, I did make it with in waiting period, you just don’t want to pay, well, I reported you to BBB. Then I was sick, so let time pass, I’m back, so either you pay or I’m reporting you to who you need to answer to or talking you to court. I’m an honest person, n will not be taken.

aicha

17 days ago

Thank you Fetch!

Thank you Fetch Pet Insurance for being so easy to work with. The website was easy to login, and it was simple to answer questions and send in photos. You had provided the best of care for my precious baby. She had several surgeries done and I am very pleased with your coverage. Thank you again!

mike

17 days ago

claim was handled quickly and smoothly

claim was handled quickly and smoothly. System is quick and easy to navigqte.

carol steiner

17 days ago

Fetch made a tough time easier

We just had a long and stressful period of eye ulcerations with our 9 yo corgi. Fetch was wonderful with a very easy claim submission process and rapid email response as well. We received our reimbursements quickly and electronically. Thank you for making a difficult situation easier!!

abby girl

17 days ago

Fetch has been very good to Charly and…

Fetch has been very good to Charly and I taking care paying us in a timely manner. She will be taking this medication for the rest of her life.

doug parker

17 days ago

Fetch Pet Insurance: A Lifesaver for My Dog

gotta give a huge shoutout to Fetch Pet Insurance for coming through when my buddy Finn needed emergency treatment. They didn't waste any time in processing my claim and covering the costs. The whole process was smooth, and their customer service team was on top of their game. I can't stress enough how relieved I was to have Fetch by my side during such a stressful situation. If you're a pet owner looking for solid coverage and excellent service, Fetch Pet Insurance is where it's at. Thanks a million, Fetch, for being there for Finn and for taking care of us when we needed it most!

18 days ago

Tracy took great care of me

Tracy took great care of me , when my dog needed surgery everything was covered up to the 90% mark. An I got reimbursement fast. She made sure I had peace of mind that I wouldn’t be stuck with the entire bill

w e

18 days ago

Always easy to put in a claim super…

Always easy to put in a claim super fast payment

brig van osten

18 days ago

Is this insurance for real?

My puppy is still under a year old & im grateful I chose FETCH by dodo. I have had no problems with my claims. Everything happened & was paid out exactly as I expected, & w/ insurance companies, that is rarely the case. I also liked that FETCH covers all teeth & not just the front canine teeth. This came in handy for us.

mary fried

18 days ago

Fetch has been awesome!!

Fetch has been awesome!! My furbaby, Layla, was diagnosed with hypothyroidism and Fetch covered the expenses quickly and with no issues. I have been a customer for over 10 years. I highly recommend Fetch for peace of mine. My previous baby, Toby, had lymphoma and Fetch made the treatments affordable so we could have a better quality of life for Toby

dave gates

18 days ago

The company has always paid our claims…

The company has always paid our claims very fast with little difficulty. The website makes it very easy to submit a claim.

cairn o'donnell

18 days ago

Amazing Insurance Company

Amazing Insurance Company. We have a Frenchie and they have so helpful, fast and easy to work with. Highly recommend.

donna

18 days ago

Fetch Coverage is the best support for ur pets!

I am so happy with my experience with Fetch pet coverage, after researching a lot of plans… when the unexpected medical emergency happens, you only want ur baby to survive… but the ease of claim reimbursement was so simple and processed quickly! I love Fetch!!!

lynda

18 days ago

improved service

formerly a claim I had was handed poorly and took way to long. this time however, everything went smoothly and the claim was paid timely. perhaps they have revamped their system, or the prior time I just had the wrong person looking at it. this claim was for the same procedure, just different dog. thanks for getting your response time shortened

elaine palmquist

18 days ago

Very Pleased!

So far, I've been extremely pleased with Fetch. They've reviewed my claims promptly and I've received my payments quickly. They are extremely responsive when I've had any questions. I would recommend Fetch to other pet owners!

kristy

21 days ago

Brachycephalic Surgery

I have a dog that required brachycephalic surgery. I used the chat option in the app to ask question before hand about coverage on what was covered and what wasn’t. They were extremely helpful each and every time. I submitted my claim and it was approved in full and my reimbursement was in my account 9 days later. My dog is only 9 months old, so I haven’t had insurance for very long. A lot of people laughed at me for having pet insurance and I am happy to say I was the one laughing at them in the end. So, Thank You Fetch! My entire experience so far has been fantastic.

qwerty

22 days ago

Great coverage but the rate of increases are astonishing

I have had my pup since 2019 and I did some research and had decided to get him pet insurance from Fetch (formerly Petplan). Best decision of my life since my dog has skin allergies. While they do not do direct billing, they are quick to review claims and I have no complaints other than the premiums. The more claims you make, the more premiums go up. I mean it makes sense that the premiums do I go up but the rate of increases are a bit astonishing.

venkat

23 days ago

No hidden issues. Transactions are smooth.

Transactions are smooth.

satisfied pet owner

23 days ago

Recently my dog had to have knee…

Recently my dog had to have knee surgery, and Fetch stepped up to the plate. The process was easy and seamless. I highly recommend this pet insurance.

robert

23 days ago

I filed several claims for Oliver…

I filed several claims for Oliver including a 4 day hospital stay for kidney failure. Needless to say the claims were quite substantial and Fetch paid them very quickly, we were really surprised. I would highly recommend Fetch, don’t be caught without insurance , it’s there when you need it.

kate g

23 days ago

They are responsive and pay in a very…

They are responsive and pay in a very timely manner

pocket puff

20 days ago

huge waste of money, they will do anything to deny

paid into this plan for over 2 years and they gave us 5 different excuses why they couldn't cover my pets dental issue. i went through the policy and records of my pet with my vet before treatment and they assessed it should've been covered. for almost 2 months they went back and forth with us, each time giving a new and incorrect reason not to cover it (total of 5 different reasons which we would prove wrong and they would change the reason). customer service insisted at calling at a time when we are asleep (night shifts) and they immediately started the call being condescending and extremely rude. i’ve never had an experience this terrible & we are cancelling. huge waste of money and they will fight you for any reason not to cover. edit for their response: we gave you plenty of chances to rectify this situation. i will NOT be subjecting myself to your “customer service” ever again. we also see you tried calling 4 times in ONE morning, once again while we’re sleeping after night shifts, all because we gave you a bad review? where was this energy when we needed the service we paid for? it would take you days/weeks to get back to us during our claim. we have cancelled our plan.

gabrielle

24 days ago

Fetch Pet Insurance has been great for me and my pet.

Fetch Pet Insurance has been great for me. I went one year without insurance and that was the year I needed it the most! I'll never make that mistake again. Fetch is easy to understand, nice to do business with, and quick to approve claims as long as you have everything you need.

melissa goldstein

24 days ago

Been very happy with my coverage from…

Been very happy with my coverage from Fetch. Claims are super-easy to process. Immediate and ongoing communication from the company, and claims paid in a timely manner. 5 stars!

mary jo agresta duprey

25 days ago

My reimbursements are quick and…

My reimbursements are quick and complete. No hassle. Good coverage. Great deal. Thorough and responsive.

nancy

25 days ago

Insurance claim went smooth and payment…

Insurance claim went smooth and payment was explained clearly.

hailey belflower

25 days ago

Quick claim turnaround

I had to submit a claim for my puppy who needed X-rays. I got the reimbursement quickly and the communication from support was fast and efficient.

philip colonero

25 days ago

Good service

Good service. I had no problem submitting any claims and then accepting them . They have a real easy process.

debra

a month ago

Will do anything to deny claims

Im sorry I paid premiums to this company. My dog, a Labrador Retriever, has had a pre-existing condition which I know won’t be covered- EVER. But this company would not cover his annual well check because the vet did an ear check while there. This insurance company is a donation to their company.

lior bugatus

22 days ago

Price jacking / blackmail

Fetch insurance is at it again. This time instead of trying to wiggle out of playing valid claims or running me through unnecessary hoops like getting RX for syringes, they simply just upped the premium >50% just like that, without any reason or context. Calling them, they claimed it's because "factors have changed", but refused to provide any detailed reasons as to what factors have changed. The only thing that changes is that the cat actually needed treatment, and they actually had to pay. Of course now I have a pet with "preexisting condition", which THEY KNOW, so they allow themselves to blackmail for 50% more this year (and who knows how much next?). In short: Fetch will insure your pet, as long as they don't get sick. Then they will just roll the costs over to you, because that's how they roll. I wouldn't trust Fetch long-term to not continue acting in bad faith and in the best interest of their bottom line rather than their customers and their pets. Update after Fetch response: I did try to contact your support, and your representative were unable or unwilling to provide detailed reasoning behind a 50% increase in premium. To your point- I have been paying A VERY expensive premium for many years, on the expectation that if my got sick, it would have been worth it. I did not expect my insurance company to underhandedly try and extort me for 50% premium increase when my pet needed treatment. The way you do business is not customer-friendly, and everyone considering your insurance should know how you conduct yourself.

fernanda diniz

a month ago

I NEVER recommended Fetch to…

I NEVER recommended Fetch to anyone!!!!!! I opened a claim for reimbursement of a hospital emergency for my dog that was vomiting and with bloody stools, and it was denied claiming that it is pre-existing conditions because it had a previous diarrhea less than 1 year ago. But an emergency occurred, not a precondition. My dog does not have any illnesses, as seen on its record, it had diarrhea and vomiting. When a human goes to the hospital with diarrhea and vomiting isn't it an emergency? Why is it diferent for a dog?

larry seitz

13 days ago

Denied claim from SPCA adopted cat

I adopted my 4 year old, healthy female cat from the SPCA on 12/28/22. I purchased insurance from FETCH at the SPCA that day. On 3/9/23, my cat became ill. I called 3 vets to get an appointment. The soonest available appointment was in 4 days. Rather than wait, I took her to an urgent care Vet on 3/10/23. I submitted the Vet's paperwork and receipt with my claim within 2 weeks of her visit. I received a request from FETCH's claim reviewer about 2 weeks later. To complete their review, FETCH needed evidence of a recent medical exam that would indicate she was in 'good health' dated no more that 6 months before the date of her urgent care visit. I submitted a copy of the cat's 'Complete Medical History', given to me by the SPCA, a 2-page health summary which included: Identification, Vaccine history and due dates, Treatments history and due dates, Diagnostic tests, and a complete physical exam by the SPCAs own veterinarian. My claim was denied, because there were 'no notes' on the exam. I went back to the SPCA to get any additional information they had. The SPCA confirmed that their vet had seen my cat and gave her a clean bill of health. In fact, the SPCA even spoke with FETCH and my claim was still denied. After a few more weeks, FETCH's inhouse team, tasked with denying payment of claims, did some indepth research. Much to my suprise, FETCH discovered that the SPCA VET is a licenced Vet technician--according to her linkedin profile. This infuriates me even more. The SPCA, who sold me the insurance, and likely gets a kickback from the sale of the policy, told me their "VET" examined the cat and gave her a 'clean bill of heath.' So the way I see it, the insurance company and the non-profit are in kahoots together, and the little guy gets burnt. Do your homework, these companies are scams. AND I will never donate to the SPCA again.

chris g

a month ago

Current Experience Much Better than Past

I have had some issues with Fetch in the past re: the timeliness of claim reimbursement and their automated phone system is far from easy to navigate. This time around I must say my experience has been essentially flawless thanks to a team member named Kayla. Kayla was responsive over emails and even returned phone calls over the course of my claim being looked at. Kayla alone has pushed this review to 5 stars.

r.d.

a month ago

Above and Beyond Customer Service

Truly appreciate the representative, Denise, who went above and beyond in addressing my concern and getting things resolved, quickly and efficiently. Her high level of compassion and professionalism was a breath of fresh air.

harriet horowitz mestel

a month ago

Very Pleased

I’ve had this pet insurance from the beginning when my dog was 4 mos old and he is now 12. I’ve been happy with it and all my claims are seen to and accepted in a reasonable time.I’m fortunate enough to have a Vet whose office staff takes care of it for me. I chose $500 deductible and 90% coverage

maria kendall

a month ago

Working with Fetch by Dodo for pet…

Working with Fetch by Dodo for pet insurance has been a positive experience and is very easy to navigate when filling claims. If I have a question, I can email or call in and typically have an answer within 24-48 hours. I do find the chat portion a bit confusing as it’s automated, which makes it challenging to ask specific questions. I wish Fetch pet insurance covered routine check ups and preventative care.

bobby harrell

a month ago

Prompt responses to claims

marcos baez

a month ago

Fetch Pet Insurance is a Fraud

Fetch is a fraud just like most pet insurance companies in this country. They plan to deny most claims and will simply keep spinning lies to explain the rejections. I took cat to vet for constipation and Fetch denied the claim because she allegedly had ottis externa last year. She had an ear infection last year (B4 I had Fetch) so Fetch denied her constipation claim this year. I fail to see the correlation. **Your reply is nonsense, if a check up is required than that should be stipulated and it wasn't, only that joint issues wouldn't be covered for 6 months unless a check up was done within 30 days of beginning policy. If that's the case you shouldn't have taken my money and led me to believe I had coverage. Yea your policies don't work cause there FRAUD!!!

dennis dehne

a month ago

13 years of good service

I have used Fetch for the better part of 13 years. Claims are easy to process, and paid quickly directly to my checking account. When I have spoken with a representative they have always been helpful. I chose Fetch because claim payments are based on the invoice amount; not on a injury/sickness maximum.

tony cil

a month ago

Pet insurance is a must

Fetch, formally Pet Plan, has been our fur baby's company since 2018 when she was a puppy. We have two claims in that time. The last being just this year when she needed surgery on her eyelid. Fetch processed the claim quickly as you need to provide them with the history notes from the Vet. Pet insurance is mostly important for substantial Pet care. Not for nickel and diming the insurance company.

randy v.

a month ago

Easy to use app/website for easy filing of claim

Simple upload process for submitting a claim. Was kept updated on the process and claim filing was completed in the initial timeframe given to me.

kathleen

a month ago

Ease the pain of an otherwise costly experience

With the exception of having to resubmit documentation multiple times after the sudden death of my puppy (only 15 weeks old) from thrombocytopenia and lympathic leukemia, I was satisfied with the insurance reimbursement. While this was a tragic and traumatic situation for me, it was comforting to have FETCH Pet Insurance to ease the pain of an otherwise costly experience.

customer linda smalley

a month ago

I submitted a bill for two visits for…

I submitted a bill for two visits for possible tumors, both were removed at the same time and both were cancer. I submitted both invoices and was promptly paid minus my deductible the correct percentage. I did not have to haggle for incidentals not covered. Thank you!!

johnam

a month ago

Quick payment within two weeks

Quick payment within two weeks! Very happy with this company.

b murphy

a month ago

My dog had a major emergency

My dog had a major emergency. Fetch processed the claim and made payment in an extremely timely manner. This means I did not have to pay interest on the medical bills on my credit card. Thank you!!!

ginny worley

a month ago

Great service

Great service! Process claims in a timely manner.

amanda faber

a month ago

Love Fetch!

We have had a great experience with Fetch! Super affordable, easy to submit claims, and true to what you sign up for. I strongly recommend getting pet insurance and using Fetch.

teresita carrasquillo

a month ago

My dog had a seizure and needed an MRI…

My dog had a seizure and needed an MRI of the brain, which is very expensive. It was easy for us to make the decision to do it because we knew Fetch would help us with the cost. The claim and reimbursement process was easy and quick and this was so helpful in a dificult moment. Thank you!

catherine

a month ago

I love Fetch

I love Fetch! Their claim system is very easy to navigate and their responses and communications are very thorough and timely! Only takes a few weeks to get reimbursed! Love them!

april p

a month ago

Customer service experience was above and beyond

I realized that the coverage I had just started with Fetch was not feasible to my 3 special needs dogs so I called into customer service to cancel the policy. I spoke with Sally Leonard and she not only reviewed my policy to see if any changes could be made but also advised of what questions should be asked of an insurance company to get my dogs covered for wellness visits in the state of Indiana. I have a puppy with preexisting hereditary issues and an adopted dog that has behavioral issues well past the normal scope. She talked to me for a while to get an understanding of my needs for a policy for my dogs and she was informative, kind and a true pleasure to speak with. She realized that there were no options of coverage suitable for my dogs with Fetch and put through the cancellation of policy I requested. I wish everyone performing customer service was as great as Sally! Thank you Sally for everything! You are the best 🤩

brandon alter

a month ago

I wish my health insurance were as good…

I wish my health insurance were as good as this! Always got great care, very trustworthy and timely. Would recommend everyone with an animal they love to have a policy here.

alexis

a month ago

Yes, worth the money

I have had Fetch/Pet Plan for 3 years now. Few bumps at the beginning but overall they have been very good. We have 2 dogs with Fetch and will continue. Their prices can fluctuate year to year but not too drastic. Overall recommend this pet insurance

ross moir

a month ago

Beware of claim’s department, GL

Not a good company, their claims division is terrible, they ask for invoice then want medical history, I can see med history once, but every time ? Once that’s cleared then they blame me with being with another pet insurance, to me it’s all a stall tactic, worst company I have ever dealt with, good riddance with them

chris dubasak

a month ago

Claim was handled exactly as policy…

Claim was handled exactly as policy stated! I incurred about $4500 in hospital and vet bills when Camino got sick, and was promptly reimbursed per the terms of my policy, with no picking over items on the invoices. Camino is well now, and I would highly recommend Fetch Pet Insurance!

david peng

a month ago

Perfect service

chris incorvaia

a month ago

Insurance Company is excellent I would… best pet insurance around

Insurance Company is excellent I would recommend this insurance company for their pet hands-down best thing I ever did from my far baby

ed hoo

a month ago

Been with Fetch for 6 years and 5 dogs

They have paid all claims. Support and sales are polite and well educated. If you are okay with the cost of dog health insurance, then this is a good company to go with. I did some digging, and the cost is similar across different insurance companies when you compare apples to apples. The one thing to keep in mind, and this is across all companies, is that whatever conditions were treated under one policy will become pre-conditions with a different underwriter. So effectively you are choosing an insurer for the duration as the other companies will not provide coverage for anything related to past claims which took place under a different one. Another lesser-known fact is that once you decrease the level of coverage you cannot increase it. So if you have unlimited 90% refund and change it to 10K 80%, you will not be able to go back. Additionally, premiums rise with veterinary costs and with the age of your pet. I'm told it is based on breed, dog's age, geographic area, and claims in that area (not the history of your particular dog). Fetch has discounts if you have no claims in the previous year, or in the previous 2 years. The discount is substantial. All companies, as far as I can tell are about the same regarding these things. We have had Fetch for 6-7 years for different pets.

stephen downing

a month ago

Fetch honors the text of the insurance…

Fetch honors the text of the insurance agreement in a timely and courteous fashion. Early in our coverage agreement I made a $1,500 claim. There was no hassle, no questions asked. They processed the claim in less than two weeks and deposited the money. I have made several claims over the first five month of adopting our puppy and Fetch has stood by the word of the contract without exception with every claim submission - and each was followed up with excellent communication until the claim was settled. I am highly satisfied with Fetch. Stephen Downing Long Beach , CA

a month ago

Easy to submit a claim.

Easy to submit a claim. Text messages and emails regarding status of claim very helpful.

j mc

a month ago

Fetch has not let us down!

Fetch has been a great investment for our German Shepherd mix. I would highly recommend starting with Fetch while your dog is at a young age. Thanks for all of the help thus far, and in the future!

elliott

a month ago

Customer service is always friendly and…

Customer service is always friendly and knowledgeable. Claims go through in a timely manner. My dog was recently diagnosed with diabetes and then he had to have to have cataract surgery due to going blind from the diabetes. He is only 6 years old. The entire Fetch time were there for every question with answers or referrals. Just hoping the renewal doesn't increase by an insane price.

tami evnin

a month ago

Easy to submit claims

Easy to submit claims and reimbursement comes quickly. Would recommend!

daniela ag

a month ago

I got the support me and my dog needed

I have this insurance since they were Pet Plan, it had been amazing! I have a 11yo golden retriever with multiple skin masses, he had surgeries the last years and they had covered always. Last month we found a big lung tumor on him, that was cancer. :( I was devastated, he went to surgery, and all the tested, CT scans, x rays and surgery were not cheap at all. Fetch helped during the whole process approving all the procedures. I don't know what would have done to get that money in that short time. I am glad I've been paying the premium all this years. It has been expensive but It was worth it. They also respond in a good time. After you send all the documents of each procedure they send you the reimbursement in around a week. I was not so happy with the increases every year, they increased my premium a high% every year and without noticed. I know it might be due to the procedures and high risk of illness of my baby. However, at the end, is paying off. Highly recommended!

debra anseaume

a month ago

Because I mentioned at my 10 weeks old…

Because I mentioned at my 10 weeks old puppy’s first vet exam her eyes seemed a little watery( in the dead of winter) she did not find that to be so and said they where very healthy and nothing is wrong , she mistakenly wrote in her notes watery eyes. Fetch Pet considered her to have a pre- existing condition and denied her any eye coverage Even though I told them it was nothing and I had just mentioned it causally they asked my vet to write a addendum on her notes to ensure so . She wrote the truth that I had mentioned it and she saw nothing wrong with them and her eyes where very healthy they still insist it was a preexisting condition and would not cover ANYTHING to do with her eyes for the next two years .

jen

a month ago

Pretty sure this is a fraudulent…

Pretty sure this is a fraudulent company. The ONLY way they’ll cover anything is if you purchase the insurance the day pet is born and DOESN’T have any issues. I bought a Bichon pup that was 1 yr old, he came from a home where he was neglected. The day after a got him I took him to vet because he had issues from being not cared for; ears filthy and urine scalding on his belly. Also, born with congenital phimosis. All this was in September 2022. I paid for everything in cash I also paid for him to have three surgeries for his phimosis and that was over $6000. I never made a claim for his phimosis. Now seven months later he has an ear infection and they refused to cover it because when I purchased him he had an ear infection. I’m wondering what else they will be refusing to cover. I’m not sticking around to find out while they continue to collect my quarterly payments and not pay a dime on any claim. Cancellation of my policy is my next step.

fernanda diniz

a month ago

I NEVER recommended Fetch to…

felicia

a month ago

Sadly when one gets pet insurance you…

Sadly when one gets pet insurance you hope it’s for minor illness or broken bones etc. I got this for my pet DBCooper and am soooo thankful. He has lymphoma and dealing with fetch submitting claims and getting reimbursed into my account has been a terrific experience. I can devote my time to loving and spending what time we have instead of total stress over the costs. I wish I had gotten the unlimited package but who knew what would transpire.

tristan cole

a month ago

Great customer service experience

This review relates to exceptional customer service provided by Denise Ariale at Fetch. Denise was knowledgable, enthusiastic, friendly, and demonstrated empathy and flexibility when dealing with our situation. If only all customer service was like this!

ari sachter-smith

a month ago

My deductible doubled and my…

My deductible doubled and my reimbursement went down by 10% without any notice or explanation. If you need insurance go with Nationwide.

...

Deductible	Monthly premium
$250	$31.59
$300	$29.48
$500	$23.65

Deductible	Monthly premium
$250	$104.24
$300	$94.74
$500	$75.76

Fetch at a glance

Online experience

Customizable rates and services

Claims payout waiting period

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What Does It Cover

Insurance Plans & Pricing

What Is Not Covered

Waiting Periods

Coverage Limits

Reimbursement and deductibles

Claims and Service

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