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Fetch Pet Insurance Review

Reviews 1,583
Fetch
Fetch
Excellent
Reviews 1,583
Katy Ward
Aug. 28, 2023
2 min read
Katy Ward
Fetch Summary
Reporting that it covers more than 300,000 pets, Fetch can provide you with comprehensive coverage if your pet is ill or injured. You can take your pet to any licensed vet in the US or Canada, and Fetch enables you to submit your claim within minutes and receive up to 90% of your money back from any unexpected bills. With policy discounts of up to 10%, it operates a fast reimbursement system and pays accepted claims in as little as 2 days.

Pros

  • Accepted claims paid in as little as 2 days
  • Generous discounts available
  • Manage account via mobile app

Cons

  • 24/7 phone support not available
  • Only covers dogs and cats

Fetch at a glance

8.8
Editorial score

Online experience

Excellent site with mobile optimization, learning resources, and live chat
10.0

Customizable rates and services

Customizable plans and rates
8.0

Claims payout waiting period

Days
8.0

Customer support

Evening and weekend communication available through multiple channels
8.0

Bundles

Multiple bundles available
10.0

What Does It Cover

If you take out a policy, your pet will be covered for:

  • Injuries and illnesses
  • Sick visit exam fees
  • Comprehensive dental
  • Breed-specific conditions
  • Emergency vet visits
  • Specialist vet visits
  • Diagnostic tests
  • Surgery and rehabilitation
  • Virtual vet visits
  • Imaging and ultrasound
  • Holistic and chiropractic care
  • Behavioral therapy
  • Cancer treatment

Insurance Plans & Pricing 

As with any coverage for pets, the price of your premium will depend on the breed and age of your pet, as well as your location.

For example, on Fetch’s site, when we entered the details for a 3-year-old small mixed breed dog with a New York zip code, we received a price of $19.66 per month. This price assumes a maximum payout of $5,000, a deductible of $500, and a reimbursement rate of 70%.

We then input the details of a 1-year-old Abyssinian cat and received a quote of $34.20 per month. This quote assumes a $15,000 maximum payout, a $300 annual deductible, and a reimbursement rate of 90%.

Note that these quotes were obtained in January 2022 and may be subject to change.

What Is Not Covered

If you take a policy, you won’t be covered for:

  • Flea/tick treatment
  • Spaying/neutering
  • Annual check-ups
  • Vaccines
  • Wellness exams
  • Grooming services
  • Teeth cleaning

Like almost all pet insurers, Fetch doesn’t cover any pre-existing conditions.

Waiting Periods

When you take out a policy, you’ll need to wait a set amount of time before you can make a claim. Although this period varies by state, it is never more than 15 days for most illnesses and injuries.

One exception is that you’ll need to wait 6 months before you can file a claim relating to your pet’s hips or knees. However, it’s possible to waive this period by having your vet examine your pet’s hips and knees and issue a clean bill of health within 30 days of taking out a policy.

Your policy will also include a curable exclusionary period, which means your pet will need to go at least 12 months without experiencing any symptoms of a curable medical condition in order for the condition to be covered.

Coverage Limits

When purchasing your insurance, you can select the maximum amount of coverage that you can receive per year, with options ranging from $500 to unlimited coverage.

Reimbursement and deductibles

When you take out a policy, you can also choose the level of your deductible, with the options being $250, $300, or $500. 

To get examples of the effect that deductibles could have on coverage, we ran a series of quotes on a 4-year-old mixed cat with a New York zip code, choosing a $1,500 maximum annual payout and an 80% reimbursement rate. 

DeductibleMonthly premium
$250$31.59
$300$29.48
$500$23.65

We then repeated this process for a 1-year-old Great Dane:

DeductibleMonthly premium
$250$104.24
$300$94.74
$500$75.76

These quotes were obtained in January 2022 and may be subject to change.

Claims and Service 

To make a claim, you’ll need to submit a copy of your pet’s medical records and a paid invoice via Fetch’s website or mobile app. Once your claim has been received, it should be assigned to an agent within 24 hours and processed within 15 days.

If your claim is approved, you’ll receive your payment via check or direct deposit. With the latter, this typically only takes 2 days. 

If you have a question regarding your claim, you can contact the company by phone or by logging into your online account. Customer service hours are Monday to Friday, 8am-11pm EST, and Saturday and Sunday, 10am-6:30pm EST. Alternatively, you can use its 24/7 chatbot service if your question is more general.

Overall, we found the site extremely user friendly and were impressed by the clear explanation of its policies.

What You Might Like

Fetch offers generous discounts of up to 10% for pet owners who meet the following criteria:

  • Adopted pet from a shelter/rescue
  • Shelter/rescue employees
  • Walmart shoppers and employees
  • AARP members
  • Veterans/those in active service
  • Support, comfort, and therapy pets
  • Veterinarians/vet employees

You can also receive a discount of up to 30% if you go for a year without filing a claim.

What Fetch Insurance Could Do Better

As emergencies can happen at any time of day, some customers may prefer an insurer with 24/7 support.

Contact Details and Address

PO Box 1489, Bolingbrook, Il, 60440

T: 866-509-0163

E: info@fetchpet.com

Bottom Line

If you’d like to protect against potentially astronomical vet bills, Fetch offers pet owners a great deal. It enables you to visit any licensed vet in the US or Canada, and its fast payment system means you could receive your money back within a couple of days after your claim has been approved. Although it doesn’t offer 24/7 customer service, this isn’t uncommon with pet insurers and shouldn’t be a sticking point for most customers.

Methodology

This review was compiled using the information on Fetch’s website and by contacting the company over email.


Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She enjoys identifying complex financial trends that make for interesting article topics.
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Trustpilot reviews
See what some customers are saying about Fetch
Fetch
Excellent
Reviews 1,583
on
Excellent
77%
Great
7%
Average
2%
Poor
2%
Bad
12%
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susan mello
a day ago
Agent I spoke to was polite
Agent I spoke to was polite, pleasant and helpful. I'm new with pet insurance, but so far, I'm impressed. When I send in a claim, they let me know they have received it and how long it will take to process. I'm very impressed with their service.
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squeegeedude
a day ago
Very helpful and sympathetic to my…
Very helpful and sympathetic to my needs for my beloved dog Madelyn
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neal
a day ago
Kelsey took care of me quickly and…
Kelsey took care of me quickly and efficiently.
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ginger wynia
2 days ago
I have had to call to get my dogs…
I have had to call to get my dogs claims expedited a few times & I have had Emily the last 3 times. Her customer service skills are amazing. The company is very lucky to have her. She's always gone above & beyond when I call.
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eloise
2 days ago
Best Customer Service I’ve ever Experienced
Kyann was the most helpful, kind, and efficient customer service representative I have ever spoken with. She made a difficult and daunting process seem possible, manageable, and dare I say easy. She was so personable and truly a credit to your organization. Knowing that there’s customer service of Kyan’s caliber at the other end of the phone is worth the whole cost of the premium and I would encourage leadership to fast track her for advancement, promotion, and a raise. She is absolutely amazing.
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riley
2 days ago
“RILEY”
“RILEY” Two claims were approved ??? Applied to deductible??? Odd unless they were just approved now months later that’s false and yes you declined Multiple visits “COMPLETE SICK VISITS COVERED” false advertising- Riley is a baby with no medical history FETCH played the insurance game for over two months posting “need more information need other visit information “ SHE ONLY HAD A FIRST ENCOUNTER PHYSICAL AND VACCINES FETCH WOULDNT LISTEN AND DENIED “a baby chihuahua “ who had NO history I counted on FETCH and believed I had support to prevent a financial burden in a period (COVID) where finances were already challenged FETCH FAILED MISERABLY I TRUSTED this company DONT make the same mistakes And NO ONE HAS CONTACTED ME - but hey- that looks good in your response … Anything to keep reeling in your future victims FETCH could care less about animals it’s all about money —BS to keep racking up premiums You may have a couple on the reviews you paid out - it’s business if you denied all you would risk exposure Thanks for nothing !
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consumer
2 days ago
Fetch pet insurance owner
I’ve had Fetch insurance on my cat for 3 years. My claims were always paid promptly. The claims are easy to file and processed quickly. I’m very happy with this company.
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carita shelkin
2 days ago
Fetch makes it so easy to file claims
Fetch makes it so easy to file claims. My dog became very ill very suddenly and unexpectedly. He is so special to our family and we have been able to give him the best care thanks to Fetch. Claims are so easy to file and payment is reliable.
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jen fish
3 days ago
Tattianna was a wonderful!
Tattianna was a wonderful help from the start of our call to the end. She was so well informed, so helpful and also thought ahead for me making sure I did everything correctly online while we were speaking. I can only hope when I call again for customer service that Tattianna will be the person I speak with. Thank you Tattianna and thank you FETCH for hiring such a wonderful representative.
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thomas tupper
3 days ago
Unreasonable price hikes
I am disappointed by fetch because they raised the rates for my two dogs by 50%, despite the fact that they have never had a single claim from us. Also, they make it extremely difficult to cancel or remove payment methods.
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diane dunn
3 days ago
Kelsey was exceptionally kind and…
Kelsey was exceptionally kind and courteous. She really listened to what I said and was sincere in doing all she could to help resolve my problem.
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connie
4 days ago
I RECOMMEND FETCH For a long time and lots of phone calls…
For a long time and lots of phone calls I was finally able to upload my invoice and vet notes through the app without an issue. There was some technological problem for some of us. Fetch, formally Petplan, took a year to fix it. I was still able to email my information during that time. The Fetch employees are always courteous and helpful. It takes about 2 weeks to get reimbursed but I like the 90% back after the $250 deductible. Now that everything is running smoothly, I would be confident in recommending Fetch.
A
alex
4 days ago
Ginger
Hi, my name is Alex Fetch is the worst company ever insured my Animal with my six month old cat named Ginger passed away. Six months before that I took out insurance for my cat four months later I took my cat to the doctor and they told me she was have leukemia so they did whole bunch of tests. After that three weeks later she passed away I called insurance company I told them they told me they need all the documents which is I did, after that, they denied me and the reason why they denied me is because they told me I never took my cat to the vet before I told them before my cat was not sick so I think they found any reason not to pay back the bill that’s why that insurance company is the worst one I will never forget what you did to me on my ginger.
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barbara sowell
4 days ago
Website is user-friendly
Website is user-friendly. I am kept notified every step of the claim submission approval process. Claims are processed/approved in a timely manner. Thank You
J
jerin evans
4 days ago
I’ve had no problem at all with…
I’ve had no problem at all with receiving any of my claims. They’re great. Without them I don’t know where I would be. They’ve helped me so much with the issue going on with my cat. Thank you fetch. ❤️
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dana b.
4 days ago
I could never have afforded the high medical bills without Fetch
I have had Fetch Pet Insurance since they took over Rosie's previous insurance. Rosie is 14 year old golden retriever mix with two autoimmune diseases, ITP and Lupus. Last year she was diagnosed with lung cancer and a few months after her surgery she was diagnosed with diabetes. I am retired, and with all these ongoing medical issues I could never have afforded the major medical bills for the care she needs. She has a surgeon, oncologist, and internal medical specialists. Fetch has been there helping to cover her bills all the way, She is on chemo and regular visits for her diabetes and these visits can really add up. She is doing great and I know it is because of the ability to give her the best of care with the help of her insurance. I would highly recommend Fetch Pet Insurance.
k
kls90
4 days ago
Great Company.
Every agent I've had to speak with has been very helpful. Every claim I've submitted has been taken care in a timely fashion as well. We love Fetch!
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corey pool
4 days ago
They'll get you in the fine print. Don't recommend.
When signing up for policy it was not clear about the reimbursement rate for wellness program. Since learning about it weeks about creating policy, I have deterred people from Fetch. Just like any other company, they will always find a way to win.
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gail fowble
4 days ago
I have 2 pets with Fetch
I have 2 pets with Fetch. Your costs increased too much and I am told it is due to other claims in my state of Maryland. This is a standard statement and an excuse to increase costs on pet parents like me who have 2 dogs with chronic illnesses. In addition, your claim turn around take way too long. Lemonade pet insurance reimburses you within 24 hours. Hope you mention this to someone in an upper management position before you lose good pet parents. Also, your APP is terrible, glitches and letters written over letters so you cannot even read the page.
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badie assadian
4 days ago
STAY AWAY FROM THIS COMPANY!
STAY AWAY FROM THIS COMPANY! I signed up my two cats with this company on Oct agreeing to pay $35 +tax for one and $40 +tax for the other one. On November, the made 6 transactions all with random amounts. When I called to find out the reason no body could explain why these charges appeared on my credit. I also sent an email but they keep saying that the are investigating every time I follow up but the charges never stoped. I am still trying to sort these out but they continue withdrawing money from account and are not even able to stop it while investing for past transactions. The customer service is very useless (long wait time, under trained staff and not being able to solve issues) everything is just a run around while the make fraudulent transactions from my credit car. Look like the company is trying to make all its profits of my card. DO YOURSELF A FAVOR AND SAVE YOURSELF FROM BEING SUBJECT TO FRAUD BY STAYING AWAY FROM FETCH INSURANCE. p.s I would give 0 star if I could.
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sarah severin
4 days ago
If I could give 0 I would I have…
If I could give 0 I would I have never been approved for any claims. I canceled all three pets multiple times and still being billed for one of them they they never fix the problem and keep taking my money I have been fighting for over a year and nothing is done and no money back. This is a scam.
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rose
5 days ago
Great customer service
The rep I spoke to, Kayann, was amazing and went above and beyond. Not only did she solve my issue quickly and kindly she also fast tracked it without me even asking since it had been in process for so long. Wonderful agent and great customer service!
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karen souza-anderson
5 days ago
Horrible service and coverage
7 claims laps in time by over two months. 1859.92 Refunded 2 claims of 104.90 You actually can not talk to a real person. They use artificial Intelligence chat boxes to be their relay between Fetch and you. If you do ever get through they ask you the same questions that you told the robot. Always wanting more information and documentation you have already provided. What a business model. Take in more money than you pay out. Sad to say we gave them a year of poor service.
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waddy
6 days ago
Great and patient service
Great and patient service. She stayed on the phone with me until everything had been completed!! And
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ron anderson sr.
6 days ago
"BUYER BE WARE"
If you are thinking about buying a policy from "Fetch Pet Insurance" "BUYER BE WARE". This company can find more ways not to pay you. I have submitted 7 claims during the last 10 mos. totaling almost $2k but I only have received $104 in return. Don't waste your money. It takes forever to get them to respond to you and next to impossible to actually talk with a real person. I shall be posting on Yelp, Facebook, and any other social media sites to warn people of this company. Needless to say I won't be renewing my policy with them.
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thingsweuse
6 days ago
Shady "claims surcharge" introduction
We have been with Fetch for both of our dogs for 3 (younger) or 4 (older) years. The premiums have been ticking up annually, but usually manageably. In 2023, they decided to introduce something they have called a "claims surcharge" - essentially a penalty for having used your insurance. It took months of talking to tens of customer service people to figure it out, but we ultimately found out that there are 10%, 20% and 30% penalty tiers based on how many years you have been reimbursed over $250 for. We were in the 20% camp. With a 6 year old dog, 20% of our premium in surcharge is A LOT of money - more money than we were willing to pay on top of the already-sizeable annual premium increase. We were also told that it would take 3 years of claims under $250 to be reduced to the 10% penalty camp. This whole thing seems SUPER SHADY and we have cancelled and are taking our chances with a new insurance company as we can't keep paying hundreds of dollars per month only to get slapped with a "claims surcharge" for ever using the insurance we pay so much for. Hard nope. Do not recommend.
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dave mcgowan. cell. 949 493 9734
6 days ago
Excellent Phone Conversation
Excellent Phone Conversation samantha was very patient exploring policy coverage rate differences and sent me a written quote sheet with the coverages. She is very professional and easy to speak with - overall Fetch has a great employee and should appreciate her efforts in the future.
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milly molina
7 days ago
Best company for pet insurance
I bought my insurance for my dog Bruno as a puppy. He had no issues until he turned 6yrs old when he needed major back surgery, at 7 he had a torn ligament on his knee and most recenty at 8 he had major bladder and kidney issues. Unfortunately he passed away Nov 1 and the team not only kept me on the plan throughout all his surgeries, they never said "sorry we need to cancel your insurance". I am forever grateful!!! My Bruno meant everything to me and I would do anything in the world to keep him healthy and safe. If I ever find the heart to get another pet, Fetch will be the place to go. I recommend them to anyone I meet that has a pet. Thank you from the bottom of my heart.
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sophie’s mom
7 days ago
Excellent company to deal with
Excellent company to deal with. Very helpful and accommodating. Very pleasant representatives to speak with.
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milwina guzman
7 days ago
Excellent customer service
Excellent customer service, response to claim and payout is immediate and efficient.
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natalie smith
8 days ago
They raised the rate 23% after the…
They raised the rate 23% after the first year for a healthy puppy! Gross!! I spoke with a rep and was informed that if you put in claims, the rate goes up. We looked over mine and she agreed that the dental preventative (removed 11 teeth from a teacup poodle during her spay b/c she's so little and we don't want to put her to sleep for dental work regularly) contributed to the increase even though it was a one off. I asked her to have the underwriters review the notes more clearly and she said it's impossible. They will never review again (so human error means nothing to them). Don't use Fetch - with annual increases this high -won't be worth it in a few years.
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kim broderick
8 days ago
Terrible scam!
Terrible scam! I have 3 dogs and got it for all. Denied claims 🙄 100.00 back on a $300 bill how is that 80% The only thing that was easy was canceling however we will see if my payment still comes out. Scam don't be fooled!
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sue heupel
8 days ago
Buy and renew
I bought this insurance at the same time I bought my puppy. Unfortunately I had to make an emergency visit within the first month. I thought I would see a big rate hike due to this early incident but my worries were unfounded. They even paid for his recent issues with his anal glands. They have made everything so easy, fast, and convenient. Great communication. My dog has just turned two and we are definitely keeping our insurance. Thank you to the Fetch team.
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elijah rhab
8 days ago
They will disagree with your vet on what constitutes a pre existing condition
The company has excellent customer service and their app is very straightforward and easy to use. I also find their policies to be reasonably priced and they allegedly cover a lot. However, that’s where the good ends. I can’t stress this enough, they will disagree with your vet on what constitutes a pre existing condition. Let me repeat that- they will disagree with a licensed veterinarian regarding your pets health. I have all correspondence from my vet in email- the clinic even called their belief of a pre existing condition silly. Put away whatever money the policy costs per month and save yourself the headache of dealing with this company.
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emma deady
8 days ago
Fetch is great but Amanda is the GOAT
I just purchased my first ever pet insurance policy from Fetch (after weeks of pouring over different companies/policies) and I called to ask for a few points of clarification. However, I got so much more than that. Amanda, the woman who took my call, was perhaps the best customer service rep/insurance broker I have ever spoken to. Positive, helpful, and genuine—going above and beyond the questions I had, she genuinely seemed to care about the wellbeing of my dog and provided information I will need relative to seeking veterinary care, the questions I should ask the vet, the best practices to receive prompt reimbursement and she was even knowledgeable about veterinary care in my state (New York) even though she lives in the south! I have had nothing but positive experiences with this company thus far, and their customer service is seriously off the charts. 10/10 recommend. Thank you Amanda! And Fetch.
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derek aday
8 days ago
Run don't walk from this company
Run don't walk from this company. I'll give you my honest 13-year experience with examples. They were actually great for years when they were petplan, but became terrible once taken over by the Dodo (apt name). A few examples: 1. Want to spend money on a new policy? They're happy to take your call. However, if you're spending thousands (and you WILL spend thousands) per year, you're stuck with a crappy chatbot that gives you incomplete and unhelpful options. After lots of time getting nowhere you'll have to wait for an email response. No time for personal calls once you have your policy. 2. (This one I think is the most egregious, and likely tricks many customers): Your copay plan will have an actual deductible that FAR EXCEEDS the published deductible. Example: a 70-30 plan with a $500 'per condition' deductible. When we had expenses they would only apply 70% of those expenses to the deductible. So you'll find that you spend far more than $500 before you hit your deductible. Simple math means, in fact, that you'll spend $715 to hit a "$500" deductible ($715 X 70% = $500). Imagine - that's advertised as a $500 deductible. Take that for each condition because the deductible is 'per condition', and you'll find that you're spending hundreds - if not thousands - more than the published deductible before you get any coverage whatsoever. Shady. 3. At annual rollover, your premiums will definitely go up, sometimes by 200-300%. Do they give you notice and an option to continue? Nope - they used to (with petplan)....but now the Dodo automatically bills you at the new rate. Want to make a change? Cancel? Well, you're stuck with the unhelpful chatbot yet again (which, surprise surprise, includes no 'cancellation' option). 4. Finally, when the company was still petplan we had a death benefit associated with the policy. After experiencing the deep sadness associated with saying goodbye to our 13 yo lab, we read the fine print of the new policy, which states that no death benefits are paid to animals over age 8. There's more, but that's enough. It used to be a great company - now it's profit only. You can definitely do better - shop around.
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jennifer r
9 days ago
EmmaLee was so helpful and patiently…
EmmaLee was so helpful and patiently walked me thru submitting claims to make sure I had no questions and then called my vet w/me on the phone for the appropriate medical records to complete the claim submission.
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kathleen
9 days ago
Kelsey is an excellent staff member.
Kelsey explained very well the reason for the increase in the premium for my pet, DorB. We went over several different options for lowering the premium, but in the end, I decided to just leave it the way it was. I appreciated Kelsey‘s very nice explanations, and her very patient manner.
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brandie miller
9 days ago
The Fetch insurance has helped me right from the start. I had to get my in-training service dog her vaccines and yearly check up. I had it done, sent in my vets paperwork, and was compensated quickly.
The ease of sending in my service dog's yearly exam and vaccinations was made so simple with Fetch. I sent in my vets information and was compensated quite quickly. I was not expecting to be compensated as quickly as I had been. They made it very easy, and I have nothing but great experiences with Fetch!!
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joyce-ann
9 days ago
Would not Recommend
In my experience THE COMPANY DOES EVERYTHING IT CAN TO NOT COVER MEDICAL CLAIMS THE COMPANY IS ALMOST IMPOSSIBLE TO REACH.. Cannot be reached after their hrs, by phone or chat..the 24/7 chat will not take A cancellation requested.. One must call in-Eastern Time I live in Western Canada. And work during regular day hours. Cannot leave a voicemail to have someone return the call. Very difficult to download claims. One os the most stressful and expensive experience for nothing. Date of experience: November 27, 2023
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stacey mcgaghey
9 days ago
Excellent customer service
Excellent customer service. Highly recommend their services.
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peter fischer
9 days ago
Unbelievable service
I decided to take pet insurance on my 2 month old Biton. I researched several companies and decided on Fetch Insurance. My dog developed a virus fom eating feces fom a skunk or raccoon in our yard. It would have been fatal if not had the best vet care. Thanks to Fetch, they provided the funds needed to get our baby healthy again. I would never hesitate in recommending Fetch to anyone with a dog or cat. I am grateful for their professional service regarding my claim in the timely fashion it was handled.
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rlr xxx
9 days ago
Horrible
Honestly , this company is so full of garbage and horrible customer service. I keep following up on my claims and get the same answers. I just canceled one of my policies and will be canceling the other one. DON'T buy pet insurance with this company
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donnalee scarlett
9 days ago
My experience with Kelsey was very…
My experience with Kelsey was very helpful. Kelsey walked me through how to submit a claim, she was very helpful.
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kendra harding
11 days ago
Fetch has amazing customer service
Fetch has amazing customer service, and are quick to respond. Submitting a claim is easy, with quick processing. Also very flexible and affordable rates and plans
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brittney miguel
11 days ago
Easy to use
Easy to use. Straight forward and helpful. Only drawback is the wait times.
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danilo
11 days ago
An unexpected emergency
We had an unexpected situation with our pet and visited the vet, within 48hrs we received the horrible news, it was cancer. We had to remove it as fast as possible. Fetch was amazing we received help in no time and no questions asked or bureaucratic paperwork. Thank you from all of us
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ruth hawkins
11 days ago
Coverage and Process were good
I appreciated the relatively fast turnaround for the claim.
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mary ann kraus lee
12 days ago
Thankful for Fetch
Fetch has played a major role in our furbaby's medical need. They have been so easy to work with and so caring about our precious baby. I couldn't imagine not having them involved in our dog's medical decisions. My family and I are so thankful for Fetch!
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chris
12 days ago
Outstanding Emmalee. Thank you!!
This was my first time having to submit a claim for my Molly. As you can imagine I was and still am upset and concerned for my puppies well being. Emmalee was super patient with me and my many questions and flawlessly guided me through this process as though it was her own pet. I appreciate this attribute in a person. Emmalee, thank you again.
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dave perreault
12 days ago
Kyann was very professional
Kyann was very professional and informative. She answered all my questions patiently. When she did not have the answer - she provided multiple solutions for me to find the answer. I own a small business and hope my employees would offer this type of customer service. Well done. Glad I made Fetch my choice.
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ruth reeves
12 days ago
Keep your records FOREVER
My cat suffered from resorptive tooth roots and had to have two teeth surgically removed. She needed extensive blood work to prepare her for the surgery which the vet told me would also be covered. After I paid for the surgery, I faithfully submitted my claim with all of my documents. I had at least 10 uploads. I received notification that my application was pending about two times but I never received an email asking me for more documents. After many weeks, I logged on and found that they wanted more documents. In fact, they want all of my animals medical records from August of 2018 forward. I will trouble my vet to see if I can get all of these, although I do have the receipts, but they want the so-called soap records. I cannot believe they make this so ridiculously difficult. What if you change your vet? It's a shame that a 75 year old woman has to wait literally months for a small check after paying in premiums for years. I am so disappointed and wish I had chosen another company.
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kayla ryan cocquyt
14 days ago
Policy Renewal Questions
I called to discuss my policy renewal options and the agent was extremely helpful and efficient. She answered all of my questions and provided even more options than what I had thought of. I’ve been a happy customer for 7 years and will continue to use this company for my pet insurance needs.
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nick o'dell
14 days ago
Professional performance
Kelsey was polite, friendly and attentive to my needs and provided clear instructions about filing a pre-authorization.
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vanda tally
15 days ago
Great service
I am very happy with my phone call today, the Fetch assistant I talked with answered all of my questions in a very professional manner. Thank you so much.
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kelly pearson
15 days ago
Fetch has been an excellent provider
Fetch has been an excellent provider. Comprehensive coverage, great customer service and support, prompt responses to questions and regular updates on progress of any submissions. I just got another dog and signed them up too.
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duane morris
17 days ago
Don't Do It!
Horrible, they require docs which I uploaded as requested and then deny every claim saying they need records I already provided. Never F&^% again!
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pat ryan
17 days ago
Claims experence
For 6 months I submitted ,monthly, bills worth several hundred dollars . Each claim was assessed in a reasonable amount of time and payment made. I never experienced any hassles re claims
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veronica picon
17 days ago
Fetch insurance is the absolute best hands down
Best pet insurance in the market, my experience with this company has been the absolute best. Had it for 7 years and only started using this year after my cat’s cancer diagnosis. Everyone is helpful, caring and loving. Understanding to a point that help you process claims and expedite payment. They are truly amazing!
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gail tanner
18 days ago
Good Experience with Fetch
Good Experience with Fetch. I like the ability to track submissions and especially the confirmation of receipt of the claim so I know it’s there for processing. They are clear in coverage or reason for non-coverage according to my policy. Direct deposit is also great. Very good experience for us.
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tony eterno
18 days ago
Best decision I made
So easy to use the app and customer service is always friendly! I never have to worry that my claim will be denied, I provide all the paperwork needed and it’s always approved! Best decision I ever made was to use Fetch for my dog!!
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anita schoenfeld
18 days ago
Slow claim service low reimbursement high premium
Slow claim service, deductible is significant compared to typical total charge of a vet visit resulting in either no reimbursement and the coverage for regularvists are also subject to their reduced pricing (eg bill for regular visit is $275 and they reduce it to their allowed amount less the deductible). Bottom line is $80+ in monthly premium gives you minimal reimbursement. Coverage isnt worth it
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kitty
18 days ago
Personable reps and extremely easy claims filing
My first experience was with one of your sales reps. She was very informative and if she didn’t know the answer she reached out to her colleagues. I spoke with many companies and was most impressed with your rep esp since it was an in person phone convo. Submitting claims is easy and very simple. The response time on wellness visits was amazing.
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vanda tally
18 days ago
Great Insurance Provider
I researched 4 other pet insurances, and Fetch Pet Insurance had the most services and support and was the most economical. Easy to use. Extremely happy with this pet insurance.
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darrell adams
18 days ago
As advertised
As advertised, the app is easy to use and getting my claims deposited in a timely manner. If they can get setup for direct billing across North America then I think they become the best pet insurance provider.
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erin
18 days ago
Claims are processed super quickly
Claims are processed super quickly and once processed the refund is directly deposited within 24-48 hours. So far super satisfied with Fetch for my puppy Buttons!
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ana ordaz
19 days ago
Nice!!!
They are very helpful and transparent. Multiple options for you and your pet. Great service and stuff. My cat Priscilla and I are very happy with it! :)
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brittany henri
19 days ago
Amazing customer service, prices and coverage
I just got pet insurance for my kitten, out of 4 other places I called this was the one with the best price and best coverage! Not to mention the woman I had Amanda was amazing! She went above and beyond during our conversations. Would definitely recommend this company!
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angela baker
19 days ago
I was gifted policies for my pets
I was gifted policies for my pets. I said nah we won’t need them. Sure enough my pet got so sick and we spent upwards of $15K just to get a diagnosis. It was a nightmare to go through. My initial dealing with fetch was upsetting. Her case wasn’t black and white and we had so many claims. Once I figured it all out I was very pleased with fetch and the ease of submitting things (once I fully understood how it had to be done). I don’t think my pet would be here today with this policy. In the many times I’ve called customer service, I’ve been so pleased with the people on the other end of the phone. We are renewing our policies this year and adding on wellness packages and I added another pet. I hope should we need it, this will be here to save us. It’s a bit pricy for most but I do think they have some good options to choose from.
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beth brinson
20 days ago
I spoke with Tattianna Smith and she…
I spoke with Tattianna Smith and she was perfectly wonderful! She obtained all necessary records and invoices from my vet and forwarded them to the appropriate department. You are so fortunate to have such a kind, patient and caring employee. I am so grateful to her for all her efforts on my behalf.
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lorna lampman
20 days ago
Well my claim has been in since 3 or 4…
Well my claim has been in since 3 or 4 weeks , the whole submitting the claim was quite easy however I was told I was missing vet records, my vet submitted and fetch co firmed they have from June 2023 to Nov 2023 but require the last years medical records ? I only picked up my puppy June 17 2023 at 8 weeks old, how would I have any previous record? Wry frustrating , seem to be just going In circles ! No one answers what else I can submit ? There are no vet records prior to June ? It’s been almost a month
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debra alicea
20 days ago
My claims take weeks to be processed if…
My claims take weeks to be processed if they even get approved. I have to make constant phone calls to Fetch as well as my vet for the same paperwork I already submitted and this happens for all my claims. None of my claims have gone through without some kind of delay or issue. It feels like they are doing everything they can to not pay the claim.
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darlene breedlove
21 days ago
Great assistance!
Don was so patient with me and was able to assist me. He was professional and explained what to do in a manner which helped me to know what to do. Thanks Don!
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kathleen schmitt
22 days ago
Ari was great
Ari was great! Answered every question. Was a great help! Wish everyone I delt with on the phone was as knowledgeable and friendly. She is an asset to your business.
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sandy
7 days ago
Fetch advertises that it pays claims in 14 days...not true!
Update: After I posted this review Fetch reached out and approved our claim within 24 hours and I was paid in a few days. Fetch advertises that it pays claims quickly, normally 14 days. We had an emergency surgery with our guy in September and I filed my claim on 10/2, it still hasn't been paid. The frustrating thing is that they cannot tell me when it will be paid. They wait for almost 30 days, ask another question and then tell you it can be 30 days from the previous time you answered their question. I know it's a very big claim but I put these expenses on my credit cards back in September, thinking that Fetch would pay in a timely manner but that has not happened yet. I still cannot get an answer on when it will be paid.
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patty
22 days ago
Not true all insurance info that they…
Not true all insurance info that they show , After taking like 4 months of all proof they still denied my claim , never couldn’t get in touch with any live representative until you tell them you are going to cancel membership…. Then they will sent you a phone number , Rip offs ……. I spend $833 they paid nothing I sent out all proofs they ask me….
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nanda kumar
23 days ago
Clearly defined the customer needs and…
Clearly defined the customer needs and concern with great patience and respect.
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debra watson
23 days ago
I recently got in touch with Sally for…
I recently got in touch with Sally for information about my dogs policy. In my opinion she went over and beyond in helping me. We were able to get all the information needed in a very timely matter. I only ever had to make 1 claim and it was easy to do. The company is very easy to work with. Very good customer service.
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lynne datig
24 days ago
Reliabe Service
I have had other pet policies an had trouble collecting any reimbursement. Fletch has a simple easy way to make claims. They are reviewed in a timely manner. Their explanations are clear and concise. They have reimbursed me several times, for which I am very glad.
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dontfret
a month ago
We have been paying Fetch since our…
We have been paying Fetch since our puppy was 6 months old. She is now 10 and because she has been put on heart pills this year, we had to make our 1st claim. As a result, Fetch has increased the renewal of her long-standing, paid-every-1/4-without-fail premium from $1550/year to $2650/year. That's a 75% increase. if anything is laughable, it's when you call them and are put on hold and Fetch boasts on a pre-recorded message about how they protect against inflation! Someone in marketing needs a refresher on what inflation actually is, because a 75% increase is inflation GOUGING if there is such a phrase! We have basically prepaid our medical costs all these years with ins co restrictions attached. Fetch tries to rationalize this with an excuse that the province of Ontario has allowed the increase!! We feel this plan has turned out to be nothing short of a scam. Beware folks that as you pure breed ages, Fetch makes darn sure they are not out a single penny. Firstly, they calculate your premium based on the dogs risk profile when you commence with them and then you pay again with hefty price increases after 5 years old. We started with $20M coverage and had to reduce to $15M and increase our deductible to $500 few years ago and now $5M/$500 for the next year, just to make the insurance worthwhile and affordable. Honestly, your puppy needs to become gravely ill early in the early stages of the plan, because it otherwise becomes prohibitively expensive as your dog ages, and when you really need it the most. And that's even though the risk of the breed has already been calculated into your 1/4 instalments since day one. We are now seeing the value of self-insuring by setting up your own medical pet savings that you fund with the amounts you would be paying in premiums. Don't forget that you still have to pay for your regular vet visits out of pocket, so unless there's an accident or serious illness, you likely wont be making any claims on the policy anytime soon. Bank it instead! Coming from an extremely dissatisfied long-standing customer. We may still cancel on renewal and self insure ourselves. Shame Fetch.
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tom crasemann
a month ago
My Call with Tattianna was perfect…
My Call with Tattianna was perfect customer service. All my questions were addressed in a friendly knowledgeable manner . I was not rushed, and follow up via email and phone to both myself and my vet was perfect. Experience lets me recommend Fetch Pet insurance to my friends . Top notch , Thank you exactly what you need during a hard health issue with your Pet.
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amanda sander
a month ago
Highly Recomend!
Fetch is very easy to use and gets me my refund in a timely manor! It takes the stress of pet bills fully off my shoulders. I am beyond grateful for Fetch and how it makes it affordable for care for my pet (surgery) and the ease of it completely relieves my stress so I can focus on caring for my beloved pet.
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riley
a month ago
Horrible company! RUN FAST
Horrible company!! Had a traumatic Week of unexpected emergencies and illness with my baby chihuahua -racked up 4 invoices /claims. This company kept my claims in “Review” for 9 weeks. They kept posting “need all records “BS” she is a BABY and only had ONE wellness besides vaccinations—NO ONE ANSWERS A PHONE NO ONE RETURNS CALLS - once they get you to sign up WATCH OUT - they ended up denying all claims - these were EMERGENCY VET claims with a baby WITH NO MEDICAL CONDITIONS OR HISTORY—-RUN FAR FROM THIS COMPANY THEY ONLY CARE ABOUT COLLECTING PREMIUMS-They could care less about your animal or your finances —WORST EXPERIENCE EVER
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lisa arroyo
a month ago
Tattiana is the best!
Professionalism of the representation. Her calmness and patience put me at ease.
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antoinette perkins
a month ago
Very Professional, Helpful & Pleasant!
Heather answered all my questions, was very professional, and provided additional information that was very helpful in making an informed decision. She made sure the information was clear with no room for misunderstanding. She was very pleasant and thoroughly informative. I wish I always could get Heather on all my calls to Fetch. She really enjoys what she does! You are lucky to have her. Thanks
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tam tran
a month ago
Terrible insurance for puppies
After months of frustration about our claims not being processed, we decided to cancel and switch to a different insurance. Of course we had to call and went through the long conversation. Surprisingly, the lady was very understanding and said she understood all the details now and that all my claims should be processed soon once she passed on her notes to the team. So we changed our mind and decided to stick with Fetch and even rated the rep a high rating after the call. Weeks later, my claims status still say missing documents and seems like no information has been corrected or updated after our phone conversation, like it never happened! Not sure what the company’s goals are. They probably train their staff to avoid claim payments as much as possible and forget about building reputation to keep customers.
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db spahn
a month ago
(WOW)
Wow, finally a great experience with an "Insurance Company"! I must say dealing with Amanda at Fetch Pet Insurance was such a positive experience, that I had to comment on it here! Amanda was totally informed about their products and the different coverage options. She readily compared the options available to the consumer, Me! It allowed me to make an informed choice, and I signed up immediately. If you ever need pet insurance call Amanda (866) 509-0165
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anthony seitz
a month ago
Samantha at Fetch was wonderful!!
I had been very frustrated trying to get all the information to Fetch insurance for my claim. I was getting to the point of just cancelling the insurance. Then I was able to speak directly to Samantha Jenkins at Fetch insurance who very calmly and efficiently got together with myself and my veterinarian and solved the problem with missing information. Samantha was wonderful and restored my faith with Fetch!!
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monica branco
a month ago
Great help tattianna
Tattianna was great at helping me immediately.wish every customer service was like her.so helpful and kind even asked how my puppy was.
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mim antoine
a month ago
A win for pet insurance
I switched from Trupanion to Fetch about 9 months ago and I couldn't be happier with Fetch. I've had 2 situations with one of my cats so far and its been a smooth & easy process to submit the claims and super quick to get reimbursed. They also pay for exam visits when its related to an illness which Trupanion don't and the deductible is per year not per claim.
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bob v
a month ago
Fetch is Golden
Fetch has clear and concise policy choices and is extremely easy to use. Their responses are swift and complete with explanations and follow through. Deductables are reasonable and payments completely on time. No fuss, Great to work with. Bailey is a very happy Golden Retriever.
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lucy
a month ago
Process was easy to complete
Process was easy to complete, and I received the covered amount back as expected. No surprises! I’m very happy with my experience so far.
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sephali bishnu
a month ago
Don’t ever get Fetch pet insurance
Don’t ever get Fetch pet insurance. Absolute nightmare and not a good faith insurance. All of my claim continues rejected with arbitrary reasons without explanations. I had to challenged many times but they ignored all of them. There are no timelines for responding but they do have a timeline for submitting the claim so they can reject so easily. Keep asking all the medical records then denied without legitimating reasons. Some of requirements they have asked to provide before I owned the pet or born the pet. That’s purely stated there are no standards team or professional employees are there and they don’t know what they are doing.All they work for to delay and deny the claims!
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mia demeo carr
a month ago
Price keeps going up and up
I liked fetch in the beginning. I signed my dogs up as soon as I got them, thinking i would have a low rate locked in for life before anything unforeseen would happen or be discovered. Because Isn’t that how insurance works? Get it early when they are healthy? But The price goes up every year. When I’ve asked it’s “because of the dogs in my area” what? What about MY dogs? Why do sick dogs in my area make my rates go up? I am paying more for my dogs insurance than my own. I am considering cancelling
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marsha banting
a month ago
I bought Fetch insurance for my two…
I bought Fetch insurance for my two dogs and it included the Wellness option which I have used several times. So far I haven’t had to use the illness option. The payment for the times I used the Wellness option has been quick. The only negative is that Fetch has not enabled payment to all of the big 5 banks in Canada and so I had to go to a bank that I have not used to set up an account specifically for Fetch. This was annoying.
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michelle gallant
a month ago
Customer service is great
Customer service is great. Pricing is great. It's a great company.
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pat brown
a month ago
Pay fairly and abide by their contract
Pay fairly and abide by their contract. Payment timely and if behind in claim review, will let you know. My vet recommended.
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shelly nunweiler rdh
a month ago
Pet insurance is a must.
We’ve been with fetch for quite a few years now but didn’t have to make a claim until just recently. I was nervous - thinking it would be a hassle. I assumed they’d give me a hard time about reimbursement (like most insurance companies) To my surprise it was incredibly easy! The payout was deposited into my account very quickly - no questions asked. I had to make 1 phone call due to an error on my part and the lady was extremely compassionate. Thank you Fetch for making our dog’s medical emergency a little less stressful knowing we had insurance. We were shocked how fast the bills add up in an emergency. I would never go without it.
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mandy howell
a month ago
Fetch has made getting my first dog a…
Fetch has made getting my first dog a breeze! Easy claim submission and reimbursement.
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mike butz
a month ago
Fetch has been reliable to reimburse us…
Fetch has been reliable to reimburse us for our sick Lab when he was hospitalized. This really helped with the $10,000+ bill!