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Fetch by the Dodo Review

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Katy Ward
Katy Ward
Mar. 08, 20224 min read

Fetch summary

Reporting that it covers more than 300,000 pets, Fetch can provide you with comprehensive coverage if your pet is ill or injured. You can take your pet to any licensed vet in the US or Canada, and Fetch enables you to submit your claim within minutes and receive up to 90% of your money back from any unexpected bills. With policy discounts of up to 10%, it operates a fast reimbursement system and pays accepted claims in as little as 2 days.

Pros

  • Accepted claims paid in as little as 2 days
  • Generous discounts available
  • Manage account via mobile app

Cons

  • 24/7 phone support not available
  • Only covers dogs and cats
Fetchat a glance
4.4

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates

4.0

Claims payout waiting period

Days

4.0

Customer support

Evening and weekend communication available through multiple channels

4.0

Bundles

Multiple bundles available

5.0

Fetch Fetch visit site

What Does It Cover

If you take out a policy, your pet will be covered for:

  • Injuries and illnesses
  • Sick visit exam fees
  • Comprehensive dental
  • Breed-specific conditions
  • Emergency vet visits
  • Specialist vet visits
  • Diagnostic tests
  • Surgery and rehabilitation
  • Virtual vet visits
  • Imaging and ultrasound
  • Holistic and chiropractic care
  • Behavioral therapy
  • Cancer treatment

Insurance Plans & Pricing 

As with any coverage for pets, the price of your premium will depend on the breed and age of your pet, as well as your location.

For example, on Fetch’s site, when we entered the details for a 3-year-old small mixed breed dog with a New York zip code, we received a price of $19.66 per month. This price assumes a maximum payout of $5,000, a deductible of $500, and a reimbursement rate of 70%.

We then input the details of a 1-year-old Abyssinian cat and received a quote of $34.20 per month. This quote assumes a $15,000 maximum payout, a $300 annual deductible, and a reimbursement rate of 90%.

Note that these quotes were obtained in January 2022 and may be subject to change.

What Is Not Covered

If you take a policy, you won’t be covered for:

  • Flea/tick treatment
  • Spaying/neutering
  • Annual check-ups
  • Vaccines
  • Wellness exams
  • Grooming services
  • Teeth cleaning

Like almost all pet insurers, Fetch doesn’t cover any pre-existing conditions.

Waiting Periods

When you take out a policy, you’ll need to wait a set amount of time before you can make a claim. Although this period varies by state, it is never more than 15 days for most illnesses and injuries.

One exception is that you’ll need to wait 6 months before you can file a claim relating to your pet’s hips or knees. However, it’s possible to waive this period by having your vet examine your pet’s hips and knees and issue a clean bill of health within 30 days of taking out a policy.

Your policy will also include a curable exclusionary period, which means your pet will need to go at least 12 months without experiencing any symptoms of a curable medical condition in order for the condition to be covered.

Coverage Limits

When purchasing your insurance, you can select the maximum amount of coverage that you can receive per year, with options ranging from $500 to unlimited coverage.

Reimbursement and deductibles

When you take out a policy, you can also choose the level of your deductible, with the options being $250, $300, or $500. 

To get examples of the effect that deductibles could have on coverage, we ran a series of quotes on a 4-year-old mixed cat with a New York zip code, choosing a $1,500 maximum annual payout and an 80% reimbursement rate. 

DeductibleMonthly premium
$250$31.59
$300$29.48
$500$23.65

We then repeated this process for a 1-year-old Great Dane:

DeductibleMonthly premium
$250$104.24
$300$94.74
$500$75.76

These quotes were obtained in January 2022 and may be subject to change.

Fetch Fetch Get a quote

Claims and Service 

To make a claim, you’ll need to submit a copy of your pet’s medical records and a paid invoice via Fetch’s website or mobile app. Once your claim has been received, it should be assigned to an agent within 24 hours and processed within 15 days.

If your claim is approved, you’ll receive your payment via check or direct deposit. With the latter, this typically only takes 2 days. 

If you have a question regarding your claim, you can contact the company by phone or by logging into your online account. Customer service hours are Monday to Friday, 8am-11pm EST, and Saturday and Sunday, 10am-6:30pm EST. Alternatively, you can use its 24/7 chatbot service if your question is more general.

Overall, we found the site extremely user friendly and were impressed by the clear explanation of its policies.

What You Might Like

Fetch offers generous discounts of up to 10% for pet owners who meet the following criteria:

  • Adopted pet from a shelter/rescue
  • Shelter/rescue employees
  • Walmart shoppers and employees
  • AARP members
  • Veterans/those in active service
  • Support, comfort, and therapy pets
  • Veterinarians/vet employees

You can also receive a discount of up to 30% if you go for a year without filing a claim.

What Fetch Insurance Could Do Better

As emergencies can happen at any time of day, some customers may prefer an insurer with 24/7 support.

Contact Details and Address

PO Box 1489, Bolingbrook, Il, 60440

T: 866-509-0163

E: info@fetchpet.com

Bottom Line

If you’d like to protect against potentially astronomical vet bills, Fetch offers pet owners a great deal. It enables you to visit any licensed vet in the US or Canada, and its fast payment system means you could receive your money back within a couple of days after your claim has been approved. Although it doesn’t offer 24/7 customer service, this isn’t uncommon with pet insurers and shouldn’t be a sticking point for most customers.

Methodology

This review was compiled using the information on Fetch’s website and by contacting the company over email.


Katy Ward
Written byKaty Ward

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    CJK
    3 days ago
    Fast, reliable service.

    We have found the Fetch pet insurance plan to be easy to use and have received fast reliable service. Thank you!

    ...

  • author
    Shay Stevens
    Jan 01, 1970
    I have been waiting since 6/28/2022 for…

    I have been waiting since 6/28/2022 for my refund of $1400. Very poor customer service. I have been told it has been mailed several times so it must be a problem with the post office, not them. Maybe once, but 4 times? Including one supposedly “overnight” mail on 9/3/2022.

    ...

  • author
    Jane Doyle
    Jan 01, 1970
    I Love Fetch By The Dodo

    I am so grateful I chose Fetch by the Dodo as my 4 Cavalier King Charles Spaniels' pet insurance. At 22 months, one of my boys was diagnosed with severe hip and elbow dysplasia which he was evidently born with. He went through stem cell surgery twice. He also received acupuncture for these issues, and Fetch reimburses for that as well. He then was diagnosed in April of this year with a huge airway issue. The process each time was seamless and I received my reimbursement from Fetch within 2 weeks. His airway surgery was $5400, so on that one they had to mail a check. Otherwise, I am reimbursed within about 5 days with every claim. Great customer service. Their website and app make it so simple to file a claim, and if they need more information, I am contacted immediately. I can't say enough great things about Fetch By the Dodo and how thankful I am to have chosen them as my dogs' pet insurance.

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  • author
    Anne Hougendobler
    Jan 01, 1970
    Tremendous Support for Chronic Condition

    Fetch has been a tremendous support as we navigate my dog's chronic and severe allergies. My dog's monthly prescriptions cost approximately $400/month (pre-claim), and without Fetch, I would not be able to afford them. Previously, as part of the treatment for her allergies, Gracie ended up at the emergency vet requiring blood transfusions and emergency surgery (note - dog's don't like all 4 paws wrapped in bandages, so don't leave them alone with them and not expect to have them chewed and eaten!) When I received the final bill, it was devastating and likely would have been a catastrophic financial burden. Fetch reviewed my claim FAST and sent the reimbursement FAST. Highly recommend Fetch - monthly premiums are reasonable, claims process is EASY, and they review/pay quickly!

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  • author
    Amanda Reiman
    Sep 25, 2022
    Our dog has Addison's Disease and…

    Our dog has Addison's Disease and requires monthly vet visits, electrolyte checks and shots in addition to daily medication. Fetch reimburses 80% of the cost and the process is fast, efficient and easy. I usually have my refund a few days after submitting the paperwork. When you have a dog with a chronic illness, not having to worry about the cost is a huge benefit!

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  • author
    Scott
    Sep 25, 2022
    My 9 month old puppy had a virus…

    My 9 month old puppy had a virus resulting in mouth warts, had to take him to the vet. They gave him a complete physical, and antibiotics. The bill was north of $300. I submitted the paperwork to Fetch and within 2 weeks the claim was reviewed and approved. Money was direct deposited into my account. Couldn't have been an easier or quicker claim process.

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  • author
    Amy Devenuto
    Sep 25, 2022
    Pleasantly surprised

    I was very happy with the entire process of submitting a claim. It was very easy, even for those not good with technology. The communication and response times were excellent. I was pleasantly surprised there wasn't any back and forth ridiculousness. Have recommended Fetch to others because of the ease of this interaction.

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  • author
    Todd Millen
    Sep 25, 2022
    Claim was very easy to file online

    Claim was very easy to file online. I’ve been very happy with Fetch.

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  • author
    Steve Lehman
    Sep 24, 2022
    Fetch by the Dodo Pet Insurance is one of the best.

    Fetch by the Dodo Pet Insurance is top notch when it comes to follow through, claims updates and claim payments. I can't say enough good things with the way their system works and the efficiency. This is our second pet that we've insured with Fetch and would definitely recommend that you contact them when shopping for pet health insurance plans.

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  • author
    Dakotah W
    Sep 24, 2022
    Highly recommend

    After doing lots of research, I went with Fetch because it was the most reasonably priced. My puppy ended up getting pneumonia and needing to go the vet a lot for costly tests and medications. Fetch processed my claims and reimbursed me quickly. Customer service has always been great as well! Highly recommend.

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  • author
    Cindy Herzberg
    Sep 24, 2022
    I sadly had two ER trips with my new…

    I sadly had two ER trips with my new pup (who is doing much better now). Fetch was awesome. They had my claims processed and my money in my account in about 3-4 days. I have been recommending them to everyone I know. Excellent service, submitting claims was a breeze and can be done online.

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  • author
    Gary McMaster
    Sep 24, 2022
    Fetch is prompt and extremely easy to use

    Fetch is extremely easy to use, and they have never denied a claim for my 12+ year old Shorkie. My friend’s most recent cancer treatments are being reimbursed via direct deposit in less than 3 days. I simply upload my invoice and the veterinarian's office notes and Fetch pays the claim promptly. I could not be any happier with their service to my best friend.

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  • author
    Chelsea
    Sep 23, 2022
    Janelle -Super Friendly and Helpful

    Janelle was super friendly and helpful in getting our pet insurance moved from Canada to the US. She made the experience stress free - was so happy to have been in her capable hands. Thanks Janelle!

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  • author
    Rob Shannon
    Sep 22, 2022
    Janelle with Fetch was a Rockstar

    Janelle with Fetch was a Rockstar! I'm rescuing my first pup this weekend and a requirement was to have pet insurance prior to picking him up, Janelle was incredibly thorough and knowledgible about the coverage options and helped selecting the perfect plan! Highly recommend, thanks Janelle!

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  • author
    Brittany Davis
    Jan 01, 1970
    Thank goodness for Fetch

    Thank goodness for Fetch! I just got a new kitten and thankfully because of the deal Fetch has with North Shore Animal League the 15 day wait period was waived, because on exactly day 14 the kitten tried to make a jump that was too big and hurt his back leg and wouldn't put any pressure on it. After spending a weekend in and out of ERs (because of course I was away from home when it happened and had to go to a different ER once I got home that had a surgeon I needed) I had bills for thousands of dollars. Fetch did as promised and reimbursed 80% which was such a life saver! Only reason I didn't give five stars was because of their policy with curable recurring conditions. My kitten had a feline cold at the shelter that the shelter said was resolved. When I got home it was clear a week in that this wasn't actually the case so I went to a vet to get meds for the lingering cold. When I submitted that claim I found out it wasn't covered because of the policy and that it would have been better for me to never have submitted the claim at all informing them of the "second" cold because now instead of one year until a curable condition is covered again, it will be two years until its covered since he supposedly had a cold a second time, and that if he gets a third cold it will be considered incurable and never covered again. So it would have been better if I just never told them about the "second" cold at all so that he'd be covered for it again one year out instead of two.

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  • author
    EA
    Sep 20, 2022
    Five Star Service

    Our English Bulldog will be turning four this October. We've been with Fetch since he was a puppy. We love how they make the process of setting up a claim and updating account information. My husband and I don't like to call for customer service concerns and always use resources thru the websites and apps. We've filed several claims already and never once had to call about it. Love the app, the claim process, and of course the people behind those chats & emails. They are a great partner to raising our baby boy. Thank you for such great service!

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  • author
    Tammy Law
    Sep 20, 2022
    Thanks to Fetch I sleep better

    My dog Grady and I have been deeply comforted by your support. I appreciate the benefits and coverage both listed and explained. The assistance while filing a claim and the ease of reimbursement. Thank you!

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  • author
    Pat B
    Sep 19, 2022
    Finally a compassionate employee

    The process started off a lil rocky with the first rep I spoke to and I was going to cancel my subscription.Then I got Toni on the phone and she was amazing! She was knowledgeable and def showed that she cared about my situation and helped me with my claim from start to finish. She showed so much compassion and truly made me feel comfortable and calm about having my dogs dewclaws removed. Its nice talking to someone who actually likes their job and what they do for a living. Thank You again Toni for all your help You deserve a raise!!

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  • author
    Robert
    Sep 18, 2022
    A typical insurance company that wants to collect the premiums but not pay the claims

    I feel you look for every opportunity not to pay a claim. You asked for ridiculous amount of information, you take too long to process, and too long to reimburse. You are a typical insurance company that wants to collect the premium but doesn’t want to pay the claims!

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  • author
    Patricia Johnson
    Sep 18, 2022
    Always fast and efficient

    Always fast and efficient. Quick on payments; especially direct deposit.

    ...

  • author
    Chantal
    Sep 24, 2022
    Satisfied customer

    I was very satisfied with the service. The respond was in a timely manner. I’m highly recommend this insurance program to my friends and coworkers who have pets without insurance. 🐶 ❤️

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  • author
    Shari Villani
    Sep 17, 2022
    Love the ease of this insurance!

    I have had Fetch Pet Insurance for almost 5 years. It is quick and easy to use. Claims are paid very quickly!

    ...

  • author
    Allie Racioppi
    Sep 17, 2022
    Great insurance thank God I got this !

    Great insurance thank God I got this !! Big help for my young dog. Very good service, direct deposit the money back to my account in about 10 days. I have this insurance for my 3 dogs and I’m very happy with you guy ❤️❤️❤️

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  • author
    Natalie Perez
    Jan 01, 1970
    Steep rate increases.

    I will start with the fact that I am not happy with the steep rate increase and will say that if this is going to occur annually, it wouldn't be lucrative to continue with this plan however, the claim that I recently submitted was handled in a timely fashion

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  • author
    Michelle Viglietti
    Sep 17, 2022
    The customer service and prompt…

    The customer service and prompt response time is very appreciated.

    ...

  • author
    Sue L
    Sep 14, 2022
    You were always here for us!! We have been covered by Fetch/PetPlan…

    We have been covered by Fetch/PetPlan for 13 years on my Maltese. They have done an amazing job with helping me manage his health issues and allowing me to not have to worry about the money aspects of treatment. Sadly on Friday, we had to let my boy go. He was suffering and I couldn't do that to him. Tattianna Smith was very helpful and understanding when I told her I needed to end our coverage because of his death. I appreciate the kindness.

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  • author
    Jessica Urgo
    Jan 01, 1970
    Fetch doesn’t care about you or your…

    Fetch doesn’t care about you or your animal. I’m sure all insurance companies aren’t great but we’ve had this one since the day we adopted Loki. He was a 7 month old rescue and they have said literally everything is a pre- -existing condition and even though we pay every month they pay for nothing. They aren’t humane. They don’t call you back. They don’t work with you. It’s just a money grubbing company and the worst part is on the other end of all this is a poor, helpless dog who just needed some love and attention. If you’re going to be an insurance company for animals have a freaking heart.

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  • author
    Patrick Villanueva
    Sep 14, 2022
    Fetch was there when we need it

    Fetch was there when we need it; we used it; exactly when our best friend was sick and need to do everything to safe her.

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  • author
    Tatiana
    Sep 13, 2022
    Fur babies need to be taken care of!

    My dog is my fur baby and him having insurance has been a huge help. Fetch is so simple to use and I honestly love that in every step of its process you get a notification about it, which is really cool to know. I wish I can add a picture of my healthy pup but either way love fetch! It’s so fetch! (If you know you know)

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  • author
    Sam Breton
    Sep 13, 2022
    My dog Sully got porcupined

    My dog Sully got porcupined badly. He had them in his mouth and part way down his throat as well as all over his snout, chest, and legs. He had to have them removed at the Emergency Veterinarian as it was after hours. It was very costly. This insurance saved the day! Thank you!

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  • author
    Terri Taddei
    Sep 13, 2022
    100% Recommend

    I have been a loyal customer of Pet plan/Fetch insurance for 13+ years. Over the course of those years I’ve had three golden retrievers; and being a very overprotective dog mom, several vet visits and emergencies. I can honestly recommend Fetch with 100% confidence. They have NEVER denied a claim of mine. They have covered my dogs’ cancer, allergies, intestinal blockage, and most recently, spinal surgery and the follow up therapy that goes with it. Search has allowed me to provide the best possible care for my dogs without worrying about the expense.

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  • author
    Lisa Matthews
    3 days ago
    Disappointed

    UPDATE: FetchPet got in touch and explained that my dog’s health problem occurred when the policy renewed, so part of the cost applied to last year’s deductible and part to this year’s deductible. I am glad they explained it, but have to decide if the $60 a month is really worth spending. Plus, they only replied once I complained. I do feel they need to improve their customer service. I had no problem when this was Petplan insurance. Now it is FetchPet and for some reason one claim I filed was split into 3 and separated they don’t meet the deductible. Together they easily meet it. I have tried calling and emailing to resolve this issue. I will update this review if I hear from them.

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  • author
    Pete Hall
    Sep 08, 2022
    This was my first experience with…

    This was my first experience with submitting a pre-authorization request. The Fetch representative, Ms. Farley, was absolutely awesome in helping me walk through the process.

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  • author
    Isabel Anzola
    Sep 08, 2022
    Great experience with this company!

    Great experience with this company!! I highly recommend it!!

    ...

  • author
    Brittany
    Sep 08, 2022
    Choose wisely. Don't expect quick help.

    Honestly, I've been really disappointed with Fetch's customer service, response time and functionality of the app + website. The app + website have had numerous log-in issues for over a year. Some of the reps I had worked with in trying to mend this would laugh and just say 'it is what it is and a lot of account are locked out' - not really helpful. It took nearly a year's time to be able to fully access and utilize my account due to technical errors on Fetch's end. Regarding customer service - I've had claims denied that were clearly new issues. The issues I see here, stemmed from the ability to upload vet records without needing a claim submission. Also, it's unclear on where to upload your first base-line records or just anything that doesn't need an actual claim submission. Think vaccines and routine care. Also, the inability to access my account added to this debacle. Needless to say I've asked for a claim to be rereviewed and it's been over 40 days without an answer or real communication. You don't get to easily work with a claims specialist 1:1 for quick resolutions. Another frustrating piece is my cat was diagnosed with diabetes about 10-11 months after my plan had started ( 4 months ago now) and after repeated emails and chats I still haven't gotten an answer on if there are any brand restrictions on glucose monitors and other supplies. I do appreciate that Fetch covers exam fees for 'sick' visits but, with all of the above it makes dealing with a sick pet just so much more stressful. The worst part is, if you decide an insurance company isn't for you - you now likely have new issues that will become 'preexisting' if you choose to go elsewhere. So making your initial decision is really important. If you're looking for true customer service and a company passionate about your pets as much as you are, I would recommend going elsewhere. But, again my best piece of advice is to thoroughly do your homework on which insurance company is best for you as it's a commitment and not something you can easily change, especially if any new issues arise with your fur baby.

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  • author
    Tracey Marler
    Sep 07, 2022
    We are very happy with the service and…

    We are very happy with the service and quick response for our claims. I highly recommend this insurance for your fur baby!

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  • author
    Michael Mcgrew
    Sep 06, 2022
    Fast and correct processing of my…

    Fast and correct processing of my claims, Thank you so much!

    ...

  • author
    Dianna
    Jan 01, 1970
    I have had this insurance for 3.5 yrs…

    I have had this insurance for 3.5 yrs and it has been a continuous fight with them to get paid. I have sent sent sent claims and my vet has sent claims and so funny how Fetch seems to never get my claims but yet they sure Dnt miss taking my premium out of my account. I havnt Been lucky n finding an insurance for my baby so I hav just hung here but today I’m done. Same ole BS fro All the customer agents do ur company is a big fat joke. N i think u paid off the people that made good reviews because you clearly can’t and don’t take care of claims in a timely manner Dianna

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  • author
    Fendi’s mom
    Sep 06, 2022
    Extremely happy with the coverage and…

    Extremely happy with the coverage and service. I thought I would just get insurance for the first year of my puppy’s life but I now see the value for dollar of continuing coverage for the future. I have had a few vet visits and the process was easy and quick. I would and do recommend Fetch Pet Insurance. A very happy customer.

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  • author
    kirsti raikkonen
    Sep 04, 2022
    New user already made a claim

    New user already made a claim. Super easy, payment came fast. Plan to keep fetch for as long as I have a dog. Super Happy with this service.

    ...

  • author
    Donna Dongmann
    Sep 03, 2022
    I have had this pet ins for over 10…

    I have had this pet ins for over 10 years. I had 2 Great Danes, but now down to one. Very happy with the pet ins. We have used it numerous times throughout the years, without a problem. Very easy to submit a claim. If any problems you can call them and talk to someone who explains everything. I have checked throughout the years to compare their prices and happy to say they are by far the best for what they offer.

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  • author
    Paul Smith
    Sep 03, 2022
    I really like this pet Insurance

    I really like this pet Insurance. You get paid quickly 16 days or less. I have never had a problem with them. I have 2 Yorkies and I’ve insured both of them through Fetch. I told my sister in law about Fetch and she now has both of her Dogs insured with Fetch. By: Becky Smith

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  • author
    Ken Gaydos
    Sep 03, 2022
    They pay claims fast

    They pay claims fast. No hassles

    ...

  • author
    Rachel
    Sep 03, 2022
    Easy claim submission and quick…

    Easy claim submission and quick reimbursement

    ...

  • author
    TIFF
    Sep 03, 2022
    The process was simple and my money was…

    The process was simple and my money was in the bank in no time! Thank you!

    ...

  • author
    R.Sypeck
    Sep 03, 2022
    I recommend Fetch pet insurance

    I recommend Fetch pet insurance. They are easy to communicate with and responsive. Processed my claim promptly.

    ...

  • author
    Michael Kryzhanovsky
    Sep 03, 2022
    True to their words

    I had a huge bill due to cancer surgery for my dog. Fetch covered it all up to the annual limit.

    ...

  • author
    R L
    Sep 03, 2022
    Covers a lot and the process is stress free

    I have had this insurance from when it was called Pet Plan. It recently became Fetch. The customer service has always and still remains excellent. It’s very easy to submit a claim online or using the phone app. They text and email you the status of your claim every few days. It has typically taken 10 calendar days (at most) for me to get my claim approved. I have my debit card saved, so I get a direct deposit to my account the same day the claim is approved - instead of waiting for a check in the mail. They cover alternative treatments that other insurance companies don’t cover. They also cover the fee for a sick visit to the vet. I also like their chat feature online or in the app where you can speak to a representative and have your questions answered immediately. I honestly have no complaints. The whole claims process is stress free which is great because I don’t need any additional stress when my dog is ill. Also, you get a discount on your premium if your pet is a rescue, a therapy animal, or a service animal.

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  • author
    Ibrahim Hodzic
    Sep 03, 2022
    Fetch will never let you down

    I got fetch shortly after getting my dog as a puppy just over two years ago. I wanted to make sure that if my dog ever got injured or sick she’d be able to have the necessary treatment without me worrying about the cost. In these two years I’ve had to use them twice for emergency vet visits, and each time Fetch was there to help. They covered everything in the exact way their policy states (for me it was 80% of the vet bill minus the deductible) and made the claim process extremely painless. I would recommend Fetch to all pet owners.

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  • author
    Alex Smeall
    Sep 02, 2022
    Very Straightforward Claims Process

    We got our dachshund just over 4 years ago and when we did we were warned to get pet insurance because they notoriously have back problems. Well, I'm glad we did because he ended up needing major surgery to fix a slipped disc. When it came time to make our claim, the process was straightforward and easy. They made it very clear what documents I needed to provide and where we were at in the process. I believe I was paid out within a week or two of submitting the claim!

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  • author
    Angie
    Sep 01, 2022
    Customer Service was fantastic

    I had a personal issue and needed to tweak my payment time, Adam A. was extremely helpful with that and such a pleasure to chat with. I also asked him about other questions I had and shared info about cat foods. It was a really nice conversation. Thank you, Adam!

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  • author
    Kathleen
    Sep 01, 2022
    My furbaby

    My furbaby, "Finn" was just diagnosed with Cushings and High Liver Enzymes, I sent in the receipts and Doctor's notes on his conditions with test results. I had no issues with getting reimbursed for my funds. The first claim took a little longer to get back, but that was to be expected, but since then it has been very fast.

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  • author
    Dianne
    Sep 01, 2022
    Adam Altman

    It was a pleasure speaking with Adam Altman, Technical Care Specialist, today. He is a great listener and true professional, so I commend him highly. He resolved my issue and answered my questions. Adam is indeed an asset to your company. I always recommend Fetch (Pet Plan) to other pet parents!

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  • author
    Kim Chalmers
    Aug 31, 2022
    This company is not accountable

    Signed up yesterday for two young dogs. Was astounded to find out that they immediately processed payments from my account, despite me being told that my first payment was due October 1, 2022. The first payment date was confirmed on the email they sent (see below) MASTERCARD (3968) First billing date: 10/01/2022 Monthly premium: $C43.52 When I called this morning, was told that I had been told about the "down payment" (I wasn't) and about the first payment being due upon enrolling (I wasn't). Supervisor who reviewed the phone call from yesterday obvious did not listen to entire conversation as she would have definitely heard myself and "Jeff" joking about a Sept 1 first payment and him confirming that no, my first payment was due October 1. I have multiple insurance policies (including a current pet policy) and at no time have had to make a "down payment". Additionally, the premiums are always due the month following enrollment, which is what this policy says should happen, but did not. No accountability for the difference in what I was told or what my policy states in writing. I have cancelled this policy and do not recommend using this USA company for your pet insurance needs.

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  • author
    Mary Belle Hann
    Aug 31, 2022
    Reimbursement

    The website is a very easy way to submit vet bills and get very fast reimbursement

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  • author
    Laura
    Aug 30, 2022
    Every Pet Should Be Insured

    An amazing company that I would never go without. They have been wonderful with the 3 pets we have insured with them (2 cats, 1 dog) for 11 years. They are prompt in processing claims and are completely transparent with their process. I don't know what we would do without them.

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  • author
    Isis Ciaramitaro
    Aug 30, 2022
    Recommend 100%

    Affordable and customizable plan but most importantly amazing customer service from day one, with a super convenient online claim system. Suggest you get pet insurance from the get go, most companies don’t cover pre-existing condition or charge quite a bit, not exclusive to fetch. Recommend FETCH 100%

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  • author
    Yvette ramirez
    Aug 29, 2022
    Great plan and service

    Great plan and service! I've never had any issues processing claims. I have both pets insured with Fetch. I appreciate it, thanks!

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  • author
    Carolina F
    Aug 29, 2022
    Honestly the WORST experience with Fetch

    Honestly, loosing your fur baby is a painful experience, but dealing with Fetch from day one that I submitted my claims has been nothing but road blocks. Do not waste your money in buying pet insurance, they’re not going to pay you a penny. You submit your claim and it’s like, “from your doctor visit on 12/25/19, we need to see the Dr.’s notes” they just make up dates to delay. No, there was no exam on 12/25/19 that was Christmas Day and the office does not open on Christmas Day. And you ask a question about something and you can’t talk to a human being, it’s all cold hard texts. Waste of money.

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  • author
    Duane
    Aug 28, 2022
    Absolutely True Story

    I purchased my Fetch plan a few years ago. Recently my 5 yr. old Golden Retriever started acting funny. She stopped eating and drinking. After a few days, she curled up in ball and just laid there not moving. We had to carry her to the car to get her to the vet. We took her to our regular vet. No help. We took her to an emergency animal hospital. No help. Finally, we took her to a specialist about an hour from our house. At this point I had accrued about $1,000 in vet bills. But the big shock was about to come. The vet specialist showed me an estimate of just over $6,000 for her treatment. Having Fetch I knew that I had coverage for her. But I will be honest, I never tried to use it before. So I was a little nervous. Would they actually pay? I was about to find out. I authorized the treatment and hoped for the best. My dog turned out fine. She is as good as new. Following her treatment, I submitted all of my bills to Fetch. It was soooo easy. Done right on line. I was responsible for a $300 deductible and a 20% co-payment. In less than two weeks I receive a check for about $5,300. And even better yet. The amount was directly deposited into my checking account and I was able to quickly pay off the money I had to borrow for my dog's treatment. I HIGHLY RECOMMEND FETCH. I HOPE YOU NEVER NEED IT. BUT IF YOU DO, YOU WILL BE GLAD YOU HAVE IT!!!

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  • author
    Cheryl Dawn
    Aug 28, 2022
    I have had my Boxer in for numerous…

    I have had my Boxer in for numerous appointments over the past month trying to figure out why she's not feeling well which is costly so I called Fetch just to verify that things would be covered and I was assured they would be but I wasn't confident until I got my first reimbursement then every claim afterwards was reimbursed without hesitation and fast, this is the first time I've needed to use my insurance since taking it out 6 years ago but they certainly stepped up to the plate for me. Thanks Fetch 💕

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  • author
    A. Lynch
    Aug 28, 2022
    So happy to have Fetch

    My puppy needed to go to the emergency room 2 days after his Fetch policy kicked in- I'm so happy I got the coverage! This puppy is only 6 months old and we've had to use Fetch a few times. The reimbursements have always been fair and prompt!

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  • author
    Missy
    Aug 27, 2022
    Great Pet Insurance Plan

    I'm so glad I got pet insurance from this company. I was a little leery at first because this was the first time I had ever purchased pet insurance. My dachshund is only 4 years old and needed to have emergency IVDD surgery. Without insurance, I would have paid out more than $6000. I would definitely recommend this company!

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  • author
    Cynthia Mackowiak
    Aug 27, 2022
    Very active puppy

    We have a puppy who gets into everything. On a Saturday a pill was accidently dropped on the floor and before we could pick it up he ate it. Turned out it was toxic to dogs. Had to take him to an emergency vet where they kept him overnight on IV's. Filed a claim and we were reimbursed minus the copay and 20% within 2 weeks.

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  • author
    customer
    Aug 27, 2022
    My experience has been first rate

    My experience has been first rate. The claim and payment process are easy and fast. I received the reimbursement on the same day as the claim approval. Would highly recommend to any pet owner.

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  • author
    Joan R Brasier
    Aug 27, 2022
    Claim processing simple and fast

    I was able to process through the app with the easy instructions and was reimbursed through my ATM card right away. This pet insurance is far superior to Pet Plan which I had to call repeatedly.

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  • author
    marianne iversen
    Aug 27, 2022
    so far Fetch has been great

    so far Fetch has been great. the app is easy to use. i do find when wanting to look at the break down for payment can’t seem to open the down loads.

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  • author
    Angie
    Aug 27, 2022
    Gibbs

    Our pup had to have some x-rays for his leg to find out why he is limping. Fetch was very quick and efficient in reviewing the claim and dispersing the funds. Thank you Great company

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  • author
    Haley Bautista
    Aug 27, 2022
    Puppy Needed Emergency Surgery

    My puppy got into something and we had no idea. When she started vomiting, we had peace of mind knowing that we could bring her to the ER, and we had Fetch to lean on. It turned out that she needed emergency surgery to remove a foreign body. We submitted the claim to Fetch and within two weeks we were reimbursed our full amount (minus our deductible and co-insurance which was expected). Fetch has allowed us get the very best care for our puppy, without needing to make tough financial decisions.

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  • author
    customer
    Aug 27, 2022
    I love the customer service

    I love the customer service. They serve their customers very well from communication to answering questions well and in a friendly manner. Yoshi and I, as his mom, am really glad we chose Fetch.

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  • author
    G. Russell
    Aug 27, 2022
    Harper’s Dental Work Reimbursement was Easy!

    Fetch recently reimbursed us for our 11-year-old shepherd Harper’s recent dental work. The process went very smoothly. Due to Harper having harmed her teeth when she was younger, Fetch (formerly PetPlan) has paid for her dental work over a number of years. We really appreciate this and the process has always been easy. Thank you!

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  • author
    Ronald Jansen
    Aug 27, 2022
    Submitted my paperwork and invoices and…

    Submitted my paperwork and invoices and got the claim money immediately.

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  • author
    Kaitlyn Harnum
    Aug 26, 2022
    DO NOT RECOMMEND

    This insurance company is bogus. My cat got sick about a month after my coverage started. I had to pay for everything out of pocket and then it took nearly TWO MONTHS to get a response back on the claim. They denied the claim because there wasn’t enough “proof” that my cat was not sick before this visit, even though I had him at the vet 5 months prior to the policy start date and he had a full work up done less than 1 year prior to the start date and was in perfect health. Unreal. They say they cover everything but you need to jump through too many hoops to qualify for the coverage. Even the vet clinic said they couldn’t believe what Fetch was asking me for. And every time I’ve spoken to customer service they have been unhelpful, cold, and downright rude. These people DO NOT care about you or your animal. Please, if you love your pet, trust me and DO NOT go with this insurance company.

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  • author
    Ella Young
    Aug 25, 2022
    No communication.

    I was a loyal customer for 7 years, but ever since The Dodo took over it has been nothing but grief. They never communicate with you, they will lower your cover and raise your premiums at any time with no warning, and you will only find out when the 100% increased premium overdrafts your account. No emails, no notifications on the app, NOTHING. Two stars ONLY because they refunded my money when I cancelled. Avoid at all costs. Their shady practices are not worth it in the long run.

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  • author
    Paul Contois
    Aug 25, 2022
    Easy to create and submit a claim

    The process for creating and submitting a claim is easy enough. I'm still waiting for the claim to be reviewed though.

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  • author
    Kem
    Sep 14, 2022
    I have had fetch insurance for a few…

    I have had fetch insurance for a few years and have never had to use it.In July 2022 I had to take my dog to the vet because he didn’t seem right.He was diagnosed with anaplasmosis and I submitted an er bill and two follow up bills.They asked for medical history so I submitted that also.Then they asked for flea and tick prevention receipts.He has a seresto collar on from March to November then I use wondercide from November til March.I did not have receipts for purchase.I buy when they are on sale and never thought to save receipts for it so I sent in pictures of what I have.They told me they didn’t think it would be accepted because I don’t have receipts and I could have just had the stuff laying around??Who would go out and buy flea and tick prevention and just leave it laying around the house for no apparent reason? Seems they are trying to find anyway possible to get out of paying a claim.His policy has doubled within the past two years with no claims submitted for anything.What these claims amount to is not even what I pay out in a year for him.Do better Fetch.No one would just have flea and tick treatments laying around for no apparent reason.I hope u see this is fix this problem and pay like you should be.to add to reply:I am not as worried at premium as I am about u not paying this claim or that the supervisor changed the claim in the system and resubmitted it.He also couldn’t answer where in the policy it states that u do not pay for tick related diseases.It states you do not pay or reimburse for tick and flea protection-big difference.I told him you may want to rewrite entire policy on this because there is nothing that states that or that states you need flea and tick prevention receipts for the entire year before.I submitted receipts that the pet store manager took alot of time to find and am waiting to hear back.So ridiculous.Please rewrite your policy correctly and pay what u should pay.

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  • author
    Andrew Menaquale
    Aug 24, 2022
    Next to zero coverage for claims

    We recently adopted a rescue dog and when he arrived to DC he developed allergies. We took him in for his first vet visit and they identified an unknown allergy. We tried the initial vet suggestion of fish oil (for the skin) and Zyrtec, but neither of those worked. We then got Fetch pet insurance, and after the 15-day waiting period expired, we went back to the vet to get him reevaluated. They ran tests and gave him an allergy shot and some pills and a spray (which totaled in the hundreds of dollars). However, since the first vet visit listed an unknown allergy, they considered the whole experience a pre-existing condition. I called to get some clarity on this policy, and they informed me that all future allergy treatments would thus be considered "pre-existing" since it was on his first vet record, and wouldn't be covered. I will be looking elsewhere for pet insurance, as the entire process has been cumbersome and frustrating, and Fetch is just taking in premiums and not paying out claims. I'm wondering why I have pet insurance if these claims aren't covered.

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  • author
    Rosanna
    Aug 23, 2022
    Had to take my dog for shots and i did…

    Had to take my dog for shots and i did not expect a big bill got quick and easy answer

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  • author
    Brian Calderon
    Aug 23, 2022
    Knee surgery and a few other visits…

    Knee surgery and a few other visits without hesitaion have been paid in a timely manner.

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  • author
    Linda C.
    Aug 22, 2022
    Fetch Came Thru for Daisy!

    Our mini Schnauzer, Daisy, got really sick very suddenly. Before it was over, we saw three different vets and had lots of tests. Finally, we got some medication that has helped and she is doing well. We had no problem filing claims with Fetch and the claims were paid in what I consider to be a very acceptable amount of time.

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  • author
    Jesika Pierre Louis
    Aug 22, 2022
    I want to give a shout out to Adam Altman

    I want to give a shout out to Adam Altman he was super attentive, understanding and calming. He was able to make a very stressful situation into a easy solution. Was able to solve my problem with ease and was willing to listen and answer any concerns I had with my policy even though I may have been a little talkative. Adam definitely deserves the recognition for what he does everyday and genuinely seems happy to do so. Five stars!!

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  • author
    Sandi
    Aug 21, 2022
    My claim was for my Newfoundland Hope

    My claim was for my Newfoundland Hope. She is six years old. I purchased pet insurance on her when I got her at 13 weeks. Have never filed a claim until now. She tore her ACL, she's a big girl and we had complications from the repair requiring her to have to be readmitted two different times. After some frustration with obtaining the needed paperwork Fetch was very prompt in paying each one of these, the assessment for surgery, the surgery, and the readmissions. It made it just a little easier taking her back for the extra medical attention. I am glad we have Fetch.

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  • author
    Nonie Vantlin
    Aug 21, 2022
    Fantastic company

    Fetch/PetPlan handled the claims I filed on my kitty promptly, an d very efficiently. They kept me informed and did an awesome job. I highly recommend them. Although I liked their name when it was PetPlan.

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  • author
    Gail Willumsen
    Aug 20, 2022
    Simple and fast!

    The process of filing a claim could not have been simpler, and the refund came quickly.

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  • author
    Anna Bowness-Park
    Aug 24, 2022
    Good communication and timely reimbursement

    My dog had two accidents within weeks of each other and FetchPet was very good at communicating with me about what they needed to process the claims, and the ensuing reimbursement was timely. The fees are affordable and I was grateful that my dog was covered for both accidents.

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  • author
    Tiffany Blake
    Aug 20, 2022
    Fetch is so convenient and I love knowing my cats are taken care of!

    Recently I had to get dental work done on my kitty, and I was so worried it wouldn’t be covered… I’ve heard countless stories of insurance not covering such things but not with Fetch!! Always reliable and quick to help, Also the claim process is so darn easy!!! Really great service.

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  • author
    Debi Stuart
    Aug 30, 2022
    I was contact 6 days ago and still have not received my refund I think it a way to still get your month fee I have 3 dogs if I don’t hear anything from this company I will cancel all three the

    I not happy with Fetch I am getting charge 600 for a 300 deductible one month apart now they they have to look into as they gather more money from me for monthly fees and it to take 30 to 45 days if I don’t hear something faster than that I will be looking for another company Obviously someone not doing there work there to see the deductible was paid up to date a month before no happy customer have 3 with your insurance I would like a call from someone soon or looking somewhere else

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  • author
    Angelina Romero-Salankey
    Aug 19, 2022
    Highly recommend for your fur babies

    Our precious girl blew out her knee, however it took almost a year to figure this out. So we went to several places, got several opinions and did many many different test to find out why our sweet girl had lameness/ and fluid build up in her back leg. Fetch has been so wonderful to have, without it we really could not have afforded to see so many specialist. Making a claim and receiving our claim has always been so easy and quick! We love that fetch covers everything ( they have better coverage for our fur baby, then what our insurance covers for us )! Very satisfied and would greatly recommend them for your fur babies!

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  • author
    mtg
    Aug 19, 2022
    I was being charged about $170 per…

    I was being charged about $170 per month for two dogs. When Fetch took over the company I spoke to a representative to lower my bill. We came up with a $500 deductible for each dog and 80% reimbursement. $5000 total for coverage. The representative said my bill would be $100 per month for both dogs. Then a couple months later the bill increased by around $30 per month. Very deceiving. Another representative explained that it was lowered for one month and set to go back up. So sick of insurance companies!!!

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  • author
    The Family
    Aug 18, 2022
    So easy to use!

    So easy to use!

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  • author
    Smart Corgi
    Aug 18, 2022
    Fetch is Fantastic

    I love Fetch. They are a fantastic company--prompt in processing claims, they have a wide range of coverage options.

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  • author
    Mark McDonald
    Aug 18, 2022
    Janelle was very thorough with us and…

    Janelle was very thorough with us and patiently answered all of our questions.

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  • author
    Ben
    Aug 17, 2022
    Horrible insurance that will delay your…

    Horrible insurance that will delay your claim and then reject it only to ask for more information and then reject again. DO NOT USE THEM

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  • author
    Patricia Trotter
    Aug 17, 2022
    Easy to apply for

    Easy to apply for. Fast & efficient response.

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  • author
    Allison Chess
    Aug 17, 2022
    I don't feel like much is covered

    I don't feel like much is covered. Of the 2 claims that I submitted, Over the past 2 years, I think the average reimbursement is less than 20%. I realize pet insurance is probably more beneficial if you have a major emergency.

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  • author
    Kristen Thibeault
    Aug 17, 2022
    HORRIBLE customer service

    HORRIBLE customer service! Spoke with two people, one who was a manager, who could not give me any information as to why my dogs premium increased $200 a year. Never filed any claims on my 2 dogs during my 3 years with them and still got this enormous increase. They could not have cared less to help or look further into it. Disappointed and Embrace Insurance had better rates.

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  • author
    Jessie Tao
    Aug 17, 2022
    Very easy claims process without fuss!

    Very easy claims process without fuss!

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  • author
    Daniel Fonnegra Sepúlveda
    Aug 16, 2022
    The best insurance

    The best insurance they have been taking care of my emergencies fast. More than happy with the insurance. Thank you Fetch

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  • author
    Marcus Talley
    Aug 16, 2022
    Great pet insurance would definitely…

    Great pet insurance would definitely recommend to others

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  • author
    Robin Cleghorn
    Aug 16, 2022
    Our 2 1/2 year old dog Jack got sick…

    Our 2 1/2 year old dog Jack got sick last month and the vet said it was pancreatitis. It didn't take a day for the bill to climb to almost $1000. I had no issues at all getting reimbursed (less my deductables etc.) by Fetch- they put the $$ in my account. Very pleased with turnaround time. Jack has a special diet now, and very healthy!

    ...

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