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Fetch Pet Insurance Review

Reviews 2,163
Fetch
Fetch
Excellent
Reviews 2,163
Katy Ward
Aug. 28, 2023
3 min read
Katy Ward
Fetch Summary
Reporting that it covers more than 300,000 pets, Fetch can provide you with comprehensive coverage if your pet is ill or injured. You can take your pet to any licensed vet in the US or Canada, and Fetch enables you to submit your claim within minutes and receive up to 90% of your money back from any unexpected bills. With policy discounts of up to 10%, it operates a fast reimbursement system and pays accepted claims in as little as 2 days.

Pros

  • Accepted claims paid in as little as 2 days
  • Generous discounts available
  • Manage account via mobile app

Cons

  • 24/7 phone support not available
  • Only covers dogs and cats

Fetch at a glance

8.8
Editorial score

Online experience

Excellent site with mobile optimization, learning resources, and live chat
10.0

Customizable rates and services

Customizable plans and rates
8.0

Claims payout waiting period

Days
8.0

Customer support

Evening and weekend communication available through multiple channels
8.0

Bundles

Multiple bundles available
10.0

What Does It Cover

If you take out a policy, your pet will be covered for:

  • Injuries and illnesses
  • Sick visit exam fees
  • Comprehensive dental
  • Breed-specific conditions
  • Emergency vet visits
  • Specialist vet visits
  • Diagnostic tests
  • Surgery and rehabilitation
  • Virtual vet visits
  • Imaging and ultrasound
  • Holistic and chiropractic care
  • Behavioral therapy
  • Cancer treatment

Insurance Plans & Pricing 

As with any coverage for pets, the price of your premium will depend on the breed and age of your pet, as well as your location.

For example, on Fetch’s site, when we entered the details for a 3-year-old small mixed breed dog with a New York zip code, we received a price of $19.66 per month. This price assumes a maximum payout of $5,000, a deductible of $500, and a reimbursement rate of 70%.

We then input the details of a 1-year-old Abyssinian cat and received a quote of $34.20 per month. This quote assumes a $15,000 maximum payout, a $300 annual deductible, and a reimbursement rate of 90%.

Note that these quotes were obtained in January 2022 and may be subject to change.

What Is Not Covered

If you take a policy, you won’t be covered for:

  • Flea/tick treatment
  • Spaying/neutering
  • Annual check-ups
  • Vaccines
  • Wellness exams
  • Grooming services
  • Teeth cleaning

Like almost all pet insurers, Fetch doesn’t cover any pre-existing conditions.

Waiting Periods

When you take out a policy, you’ll need to wait a set amount of time before you can make a claim. Although this period varies by state, it is never more than 15 days for most illnesses and injuries.

One exception is that you’ll need to wait 6 months before you can file a claim relating to your pet’s hips or knees. However, it’s possible to waive this period by having your vet examine your pet’s hips and knees and issue a clean bill of health within 30 days of taking out a policy.

Your policy will also include a curable exclusionary period, which means your pet will need to go at least 12 months without experiencing any symptoms of a curable medical condition in order for the condition to be covered.

Coverage Limits

When purchasing your insurance, you can select the maximum amount of coverage that you can receive per year, with options ranging from $500 to unlimited coverage.

Reimbursement and deductibles

When you take out a policy, you can also choose the level of your deductible, with the options being $250, $300, or $500. 

To get examples of the effect that deductibles could have on coverage, we ran a series of quotes on a 4-year-old mixed cat with a New York zip code, choosing a $1,500 maximum annual payout and an 80% reimbursement rate. 

DeductibleMonthly premium
$250$31.59
$300$29.48
$500$23.65

We then repeated this process for a 1-year-old Great Dane:

DeductibleMonthly premium
$250$104.24
$300$94.74
$500$75.76

These quotes were obtained in January 2022 and may be subject to change.

Claims and Service 

To make a claim, you’ll need to submit a copy of your pet’s medical records and a paid invoice via Fetch’s website or mobile app. Once your claim has been received, it should be assigned to an agent within 24 hours and processed within 15 days.

If your claim is approved, you’ll receive your payment via check or direct deposit. With the latter, this typically only takes 2 days. 

If you have a question regarding your claim, you can contact the company by phone or by logging into your online account. Customer service hours are Monday to Friday, 8am-11pm EST, and Saturday and Sunday, 10am-6:30pm EST. Alternatively, you can use its 24/7 chatbot service if your question is more general.

Overall, we found the site extremely user friendly and were impressed by the clear explanation of its policies.

What You Might Like

Fetch offers generous discounts of up to 10% for pet owners who meet the following criteria:

  • Adopted pet from a shelter/rescue
  • Shelter/rescue employees
  • Walmart shoppers and employees
  • AARP members
  • Veterans/those in active service
  • Support, comfort, and therapy pets
  • Veterinarians/vet employees

You can also receive a discount of up to 30% if you go for a year without filing a claim.

What Fetch Insurance Could Do Better

As emergencies can happen at any time of day, some customers may prefer an insurer with 24/7 support.

Contact Details and Address

PO Box 1489, Bolingbrook, Il, 60440

T: 866-509-0163

E: info@fetchpet.com

Bottom Line

If you’d like to protect against potentially astronomical vet bills, Fetch offers pet owners a great deal. It enables you to visit any licensed vet in the US or Canada, and its fast payment system means you could receive your money back within a couple of days after your claim has been approved. Although it doesn’t offer 24/7 customer service, this isn’t uncommon with pet insurers and shouldn’t be a sticking point for most customers.

Methodology

This review was compiled using the information on Fetch’s website and by contacting the company over email.


Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She enjoys identifying complex financial trends that make for interesting article topics.
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Trustpilot reviews
See what some customers are saying about Fetch
Excellent • Reviews 2,163
on
Excellent
77%
Great
6%
Average
2%
Poor
3%
Bad
12%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
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Nicole Graham
21 hours ago
Excellent experience
Amanda was excellent to speak with. This did not feel like just a regular phone call with a customer service line, Amanda is passionate about her work and really knows her stuff. Highly recommend !
Wenda van schaik
1 day ago
Joshua Sabado was very helpful and very…
Joshua Sabado was very helpful and very knowledgeable. It didn't take me long to decide that this was the policy for us. Wenda van schaik
TS
Tom Schmidt
1 day ago
I dealt with a gentleman named Joshua
I dealt with a gentleman named Joshua. He was very professional, patient with my questions and knowledgeable. I have been thinking about this for weeks and he sealed the deal. I'm excited about the coverage Voorhees will have! Thanks Josh
CM
Chris Moreau
1 day ago
Relieved Pet Owner
When my Winnie had to have surgery, I was so glad to have Pet Insurance. They were so quick to pay my claim I hardly had time to miss the $$$ out of my account!
Matthew Gonzalez
2 days ago
my billing issue…
Was able to get my billing issue resolved. The customer representative Lisa was quick and very helpful. I was very pleased with the whole experience and normally when I am having to deal with a customer service group I end up feeling bad for having to ask for help or upset because they have blamed me for whatever the issue was, But not with these guys. I felt better after the chat then going into it. Lisa was absolutely amazing from start to finish
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