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Fetch by the Dodo Review
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Fetch
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Fetch
Fetch
Excellent
Reviews 740
Katy Ward
Mar. 08, 2022
2 min read
Katy Ward
Fetch summary
Reporting that it covers more than 300,000 pets, Fetch can provide you with comprehensive coverage if your pet is ill or injured. You can take your pet to any licensed vet in the US or Canada, and Fetch enables you to submit your claim within minutes and receive up to 90% of your money back from any unexpected bills. With policy discounts of up to 10%, it operates a fast reimbursement system and pays accepted claims in as little as 2 days.
Pros
  • Accepted claims paid in as little as 2 days
  • Generous discounts available
  • Manage account via mobile app
Cons
  • 24/7 phone support not available
  • Only covers dogs and cats

Fetch at a glance

4.4
Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat
5.0

Customizable rates and services

Customizable plans and rates
4.0

Claims payout waiting period

Days
4.0

Customer support

Evening and weekend communication available through multiple channels
4.0

Bundles

Multiple bundles available
5.0

Fetch Fetch visit site

What Does It Cover

If you take out a policy, your pet will be covered for:

  • Injuries and illnesses
  • Sick visit exam fees
  • Comprehensive dental
  • Breed-specific conditions
  • Emergency vet visits
  • Specialist vet visits
  • Diagnostic tests
  • Surgery and rehabilitation
  • Virtual vet visits
  • Imaging and ultrasound
  • Holistic and chiropractic care
  • Behavioral therapy
  • Cancer treatment

Insurance Plans & Pricing 

As with any coverage for pets, the price of your premium will depend on the breed and age of your pet, as well as your location.

For example, on Fetch’s site, when we entered the details for a 3-year-old small mixed breed dog with a New York zip code, we received a price of $19.66 per month. This price assumes a maximum payout of $5,000, a deductible of $500, and a reimbursement rate of 70%.

We then input the details of a 1-year-old Abyssinian cat and received a quote of $34.20 per month. This quote assumes a $15,000 maximum payout, a $300 annual deductible, and a reimbursement rate of 90%.

Note that these quotes were obtained in January 2022 and may be subject to change.

What Is Not Covered

If you take a policy, you won’t be covered for:

  • Flea/tick treatment
  • Spaying/neutering
  • Annual check-ups
  • Vaccines
  • Wellness exams
  • Grooming services
  • Teeth cleaning

Like almost all pet insurers, Fetch doesn’t cover any pre-existing conditions.

Waiting Periods

When you take out a policy, you’ll need to wait a set amount of time before you can make a claim. Although this period varies by state, it is never more than 15 days for most illnesses and injuries.

One exception is that you’ll need to wait 6 months before you can file a claim relating to your pet’s hips or knees. However, it’s possible to waive this period by having your vet examine your pet’s hips and knees and issue a clean bill of health within 30 days of taking out a policy.

Your policy will also include a curable exclusionary period, which means your pet will need to go at least 12 months without experiencing any symptoms of a curable medical condition in order for the condition to be covered.

Coverage Limits

When purchasing your insurance, you can select the maximum amount of coverage that you can receive per year, with options ranging from $500 to unlimited coverage.

Reimbursement and deductibles

When you take out a policy, you can also choose the level of your deductible, with the options being $250, $300, or $500. 

To get examples of the effect that deductibles could have on coverage, we ran a series of quotes on a 4-year-old mixed cat with a New York zip code, choosing a $1,500 maximum annual payout and an 80% reimbursement rate. 

DeductibleMonthly premium
$250$31.59
$300$29.48
$500$23.65

We then repeated this process for a 1-year-old Great Dane:

DeductibleMonthly premium
$250$104.24
$300$94.74
$500$75.76

These quotes were obtained in January 2022 and may be subject to change.

Fetch Fetch Get a quote

Claims and Service 

To make a claim, you’ll need to submit a copy of your pet’s medical records and a paid invoice via Fetch’s website or mobile app. Once your claim has been received, it should be assigned to an agent within 24 hours and processed within 15 days.

If your claim is approved, you’ll receive your payment via check or direct deposit. With the latter, this typically only takes 2 days. 

If you have a question regarding your claim, you can contact the company by phone or by logging into your online account. Customer service hours are Monday to Friday, 8am-11pm EST, and Saturday and Sunday, 10am-6:30pm EST. Alternatively, you can use its 24/7 chatbot service if your question is more general.

Overall, we found the site extremely user friendly and were impressed by the clear explanation of its policies.

What You Might Like

Fetch offers generous discounts of up to 10% for pet owners who meet the following criteria:

  • Adopted pet from a shelter/rescue
  • Shelter/rescue employees
  • Walmart shoppers and employees
  • AARP members
  • Veterans/those in active service
  • Support, comfort, and therapy pets
  • Veterinarians/vet employees

You can also receive a discount of up to 30% if you go for a year without filing a claim.

What Fetch Insurance Could Do Better

As emergencies can happen at any time of day, some customers may prefer an insurer with 24/7 support.

Contact Details and Address

PO Box 1489, Bolingbrook, Il, 60440

T: 866-509-0163

E: info@fetchpet.com

Bottom Line

If you’d like to protect against potentially astronomical vet bills, Fetch offers pet owners a great deal. It enables you to visit any licensed vet in the US or Canada, and its fast payment system means you could receive your money back within a couple of days after your claim has been approved. Although it doesn’t offer 24/7 customer service, this isn’t uncommon with pet insurers and shouldn’t be a sticking point for most customers.

Methodology

This review was compiled using the information on Fetch’s website and by contacting the company over email.


Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Fetch
Excellent
Reviews 740
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Excellent
79%
Great
5%
Average
2%
Poor
2%
Bad
12%
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dena contes
a day ago
I was helped by Tatiana Smith and she…
I was helped by Tatiana Smith and she was helpful, super nice and actually was the only who could successfully help me after being switched around several times. She was a pleasure and made me feel good about my decision to go with fetch.
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greg
2 days ago
Quick and painless claim reimbursement
Quick and painless claim reimbursement. Good coverage.
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deborah
3 days ago
Fetch refuses to pay medical claim
My cat Charlie had tooth resorption. Our vet recommended a board certified dental specialist. Fetch rejected our claim for this specialist claiming that Charlie had periodontal disease before we took out the policy. They claim he had periodontal disease because Charlie's 1st vet check up at age 1 shortly after adopting him notes "mild calc" under tooth examination notes. Our vet says Charlie did not have periodontal disease at that time. We were not told Charlie had dental problems until 2 years later. I believe the reason Fetch denied the claim is because we have another cat named Max who also had tooth resorption. Fetch paid for Max's specialist visit and treatment a year ago even though Max's vet records ALWAYS noted dental issues and Max had several teeth removed 2 years before Max's Tooth Resorption diagnosis. It does not make senese that they paid for Max's treatment but refuse to pay for Charlie's. This seems to indicate that once you get a claim paid by Fetch you are flagged and they don't want to pay anything more. Charlie's claim (Our 1st claim for Charlie in 2 years of having the policy) should have been paid. I spoke to a very cold and unpleasant Fetch supervisor named Don about the claim denial. He did not listen to anything I said and kept repeating that the claim was denied because Charlie had periodontal disease before coverage. All Fetch cares about is profits and how they can get out of paying a claim.
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sophia m
3 days ago
I had just signed up for Fetch…
I had just signed up for Fetch insurance and today was the day the "policy waiting period" ended. I had read through the policy terms & conditions multiple times before enrolling, and then again today before I reached out to customer service for further clarification. I simply wanted to know if my pup would be covered against future diseases where vaccinations were available for those diseases, but not required. Anyone who has a dog knows that there are "core vaccinations" (DHPP) that your dog receives annually, but I was questioning if the optional vaccinations (lyme, lepto, bordetella, etc.,) were required to ensure future coverage against those diseases. I reached out to Fetch via live chat and a customer service rep named Rushti had a very difficult time giving me a straight answer. I had to repeat my questions multiple times before he understood what I was asking, and every answer he gave me seemed like it was copied and pasted from the policy terms & conditions. His responses were general, extremely vague and not at all helpful. I was trying to ensure that we followed their policy and covered all our bases, to make the most out of our insurance. I still don't understand if the optional vaccinations are required to ensure future coverage for the related diseases. I was worried that if, for example, I didn't get my pup the lyme vaccination and he was exposed to and diagnosed with lyme disease in the future, that he would not be covered because he did not receive the lyme vaccination. My pup is on flea and tick medication but I didn't know if that would suffice, and neither did Rushti. He kept reiterating that "as long as it's not a pre-existing condition, Lyme disease is covered" and to "file a claim and let the claim adjuster confirm my coverage" but that didn't answer my original question about the optional vaccines. I also don't understand why I needed to submit a claim to confirm my coverage? Then as I was typing my response, Rushti asked if I had anymore questions and then abruptly ended our chat. That was a pathetic move and extremely unprofessional. Overall, the customer service I experienced was awful and I would cancel my insurance policy just because of that. But I will also be cancelling it due to the fact that there are so many grey areas and not enough clarity as to what us pet parents need to do to ensure our beloved pets are 100% covered. I don't like that this was a hard question for customer service to answer, I truly thought it would be a simple "yes" or "no" type of deal. Now, I believe that if I had to reach out to Fetch for their help, they would be unable to help me. They would for sure reiterate their policy but not elaborate in detail, and that's just plain wrong. Anyone who's looking to do what's best for your pets, just do yourself a favour and avoid scams like this. You're better off opening up a savings account for your pet(s), don't leave your hard-earned money with Fetch. They don't deserve it.
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cam
4 days ago
BEWARE OF SNEAKY WAYS TO DENY CLAIMS
Cats claim was denied because our pet didn't check up close enough to the start date of their policy. Where does it state this? i can't find anywhere that states we have to take visit unrelated to their injury BEFORE processing a claim for an injury or illness. You pay all these months for no reason, the bills for the claims were cheaper than the last few months of insurance paid. Garbage.
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brenda grey
5 days ago
Excellent service
Excellent service
J
jerri owens
5 days ago
Loving & Protecting your non human family
Very easy to upload documents and received help when needed. Everyone I spoke with was great at customer service. I love Fetch. This insurance is priceless when you love your animal family member. Because we had it we were able to get our precious Milo the help he needed. I highly recommend it. Everyone talked to helped me and I really appreciate them.
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moses findley
5 days ago
Magan is the Best thing Since Slice Bread.
Halving Great Staff like Megan. We give our Highest recommendation to Megan, for her Professionalism and Great customer satisfaction.
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whitney brown
5 days ago
Great Purchase for our Pet
It was incredibly reassuring when Tilly had to be hospitalized. Fetch was awesome at keeping me updated on the process. I wouldn't even have to check, i would get updates on a regular basis. I also love that they bill quarterly.
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arthur heron
5 days ago
STAY AWAY FROM FETCH IF YOU ARE LOOKING…
STAY AWAY FROM FETCH IF YOU ARE LOOKING FOR PET INSURANCE. They gave me a monthly cost of $30.71 when my dog was three years old. I have not received a penny from them in claims. Now that my dog is four years old they raised the monthly charge to $73.69. Sure, they got $360.00 in payments from me and now they raise the cost more than double. In my opinion this is a scam. What would they raise it to when he is 5 or 8 years old. I got the policy because Wal*Mart sold it and I figured they would not be involved in anything shady, boy was I wrong. PLEASE SHARE THIS FOR ME.
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apryl schulman
9 days ago
When it comes to insurance…
When it comes to insurance, there’s so many companies it’s always somewhat nerve-racking to put your trust into a company and wonder if they’re really going to pay if something comes up. I am really pleased to report that several things have come up with two of my dogs, and they have made the process easy to submit and they’ve paid on every claim I’ve put in. It’s been a pleasant surprise at how easy it has been and I’m very thankful as one of my pets has had surgery and appointments with specialist that has cost thousands of dollars. I am a teacher and there’s no way I could afford that without the insurance. Thank you so much Fetch!
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mary a
9 days ago
I love Fetch!
Fetch is great! I think my premium payments are a very reasonable price for my cats, and my overall plan (deductible, max coverage, reimbursement rate) is great! Once I met the deductible ($250), I get reimbursed NINETY percent! That’s amazing!! It’s also very easy to submit a claim and doesn’t take long to reimbursed. Plus you get updates from Fetch frequently.
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m field
10 days ago
Takes way too long to pay off valid…
Takes way too long to pay off valid claims
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morgan s
10 days ago
I was shorted reimbursement on a recent…
I was shorted reimbursement on a recent claim. I did chat with customer service who confirmed that I should’ve been paid more, and I have the screenshots as proof. He then told me he would forward it on to an adjuster to fix and told me to wait 30 more days for it to be fixed. It has been over 30 days and I have not seen that money nor have I gotten any correspondence from customer service. That is theft, no matter the amount.
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customer
12 days ago
Rejected valid claim after paying for a year
Paid for insurance for a year, tried to file a claim when our cat broke his paw, which was an extremely lengthy process and then was denied because they deemed our initial vet examination was not valid because it was done at the humane society, and therefore did not have to pay out for his bills. The whole experience leaves a bad taste in my mouth, why pay for insurance if you cant use it. We are dropping them and looking for a new provider.
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john unthank
14 days ago
Great experiences with Fetch
Wonderful and knowledgeable customer service. Quick reimbursement on claims. Easy to use site. Great company that gives us peace of mind to make the best decisions for Tessa.
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nancy shanabrough
14 days ago
Patience
The insurance company was very patient with me as I worked my way around an iPhone to get them a lot of the information they needed to review the claims. This is one more business that has been greatly impacted since Covid along with the vets they service. Hopefully next time will be easier
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bhavkaran aujla
15 days ago
Outstanding customer service and coverage
Sometimes submitting a claim and getting a response can take sometime but the coverage and customer service this company provides is amazing
S
senait sebhatu
15 days ago
Janelle Sorensen was pleasant and…
Janelle Sorensen was pleasant and professional. She answered all my questions clearly.
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tamie
16 days ago
There when we needed them!
When our Yorkie fell seriously ill (and since recovered), it was reassuring to know that Fetch was a phone call or email away. Our claim was processed efficiently which gave us one less thing to worry about.
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anne
17 days ago
Fast responses and claim reimbursement
Fast responses and claim reimbursement. Good customer service
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teresa borstelmann
18 days ago
Ineffective so bye bye dodo
I just canceled my policy after approx. 6 months of “insurance.” Only one claim was submitted and they drowned me in paperwork requests therefore, I phoned in and spoke w agent and my vet and had all paperwork resubmitted. (Claim is about $300. N deductible is $500.) just received another request for additional paperwork. If I having such issues with a small claim a larger claim has a stronger potential to follow suit. I paid more in premiums than my vet bill. Bye bye dodo
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ashley anne
19 days ago
Protecting my Potato
Fetch has been with me since the day I adopted my French Bulldog in 2019. Basically a four-pound potato, my little pup stole my heart from the start and I was sure to insure him shortly after I took him home. We’ve been through unexpected dental surgeries, poison ingestion, countless allergy visits, and emergency x-rays and Fetch has been with us through it all. Their claims process is simple, their coverage is unbeatable, and their reimbursement process is quick. We are so grateful for Fetch. They’re basically the best fairy godparents a Frenchie (and his mom) could ask for!
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nancy henrionnet
19 days ago
Kudo's to Fetch by the Dodo
My sister passed away in Dec 2022 and I inherited her teacup chihuahua Joy who was insured by Fetch. When I called to inquire about her policy the rep I spoke with (Janelle) was extremely helpful. Her professionalism and empathy are commendable. More companies need customer service representatives like her. Thank you Fetch by Dodo and Janelle for your assistance! Nancy Henrionnet and Joy :)
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d black
20 days ago
When Fetch was Pet Plan
When Fetch was Pet Plan, we had a great experience but the company has changed. Premiums continue to skyrocket, despite three healthy cats, with no claims being filed. With our 4th cat, I was charged 2 deductibles for the same condition. I cancelled all 4 policies when I realized that it's cheaper for me to just pay out of pocket vet costs, since Fetch doesn't reimburse claims anyway. Save your money and stay away from this outfit.
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nicole
21 days ago
I can honestly say I am so glad I…
I can honestly say I am so glad I purchased fetch when I got my puppy, They've been so helpful and worth the expense. My only complaint is that you can't bill directly, but the claim process is fairly simple considering. And payout wasn't as prompt for my last claim. All in all, I would highly recommend the service.
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jojo
22 days ago
able to submit claim with ease
able to submit claim with ease, and follow the process
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john patten
22 days ago
Great service and easy process
Filing a claim was very easy with simple instructions provided. Fetch kept me updated with my claim process and paid in just a few days.
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annie
23 days ago
Thank you Fetch...
Thank you Fetch.... My puppy had to go to the ER due to a sudden medical issue. Thank goodness I had gotten insurance a few weeks prior to the incident. I had looked at several companies and went with Fetch because they covered the most for the cost of the policy. The claims process was easy and straight forward and I was reimbursed my percentage in a very timely manner. I also got the wellness plan. I would highly recommend getting them to cover your pets.
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anonymous
23 days ago
Easy submission process
Easy submission process, clear communication
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shana
24 days ago
Decent initial yearly premium, but look out for big increases each year afterwards.
I was initially pleased with the cost of premiums for our new dog that we adopted when he was a year old. Our dog just turned two years old and the yearly premium has jumped $200 (with no claims at the time of renewal notice)! The reviewing of claims is a little slow, but I did receive reimbursement for the appropriate amount for our first claim. I’m going to have to shop around for a new pet insurance provider.
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katrina jones
24 days ago
This is my 1st experience using a pet…
This is my 1st experience using a pet insurance provider. Fetch made things very easy as I've had two claims so far. They were very clear in communicating needed paperwork prior to any claims to make the claim process easier. This company is very responsive, communicated the status of the claim throughout the process and paid promptly.
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richelle
25 days ago
After the loss of a cat and elderly dog…
After the loss of a cat and elderly dog in 18 months and the expensive emergency vet fees we decided to sign our other pets up for an insurance plan. We did a lot of research and settled on Fetch. We currently have 4 cats (including our new kitten) and we just adopted a rescue dog. Our kitten is super active and even after doing everything we could to kitten-proof our house he somehow managed to break his hip - we aren’t sure how but think he climbed up the outside of the stairs and fell from 12 feet up when he couldn’t turn around - I caught him doing this the day before but grabbed him before he got too high, and hadn’t yet figure out how to prevent this. I had installed netting along the inside of the stairs in fear of him slipping through the rails but didn’t account for that 2.5” overhang on the outside. So our baby cat had to have very expensive emergency vet care followed by surgery. Fetch was amazing and it only took about 2 weeks for the reimbursement to show up in my account with zero issues. We had used it once previously for one of our cats having nonspecific gastro issues and they were just as responsive then. I can’t believe we went so many years without pet insurance but I would not be without it again. Pay attention to the requirements and ensure you have a yearly visit in your pet’s records, you will need that to make a claim. I find the app easy to use and will recommend Fetch to everyone!
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fernando martins
a month ago
The staff are very friendly and helpful
The staff are very friendly and helpful
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barbara harmon
a month ago
I am well pleased to have chosen Fetch…
I am well pleased to have chosen Fetch as our pet insurance for my little Yorkie, Ruthie for many reasons. She has medical complications I've never experienced with other dogs. Having this insurance has given me peace of mind to financially move forward in the care she needs for her condition. It has been easy to submit paid invoices and the doctor's notes on line on the Fetch website. Fetch lets me know its received and I can speak to a person if I choose. The insurance payment goes directly into my bank account. The turn around time from submitting a medical claim to receiving funds is timely. I switched my other Yorkie from a different pet insurance company to Fetch. Fetch has been one of the best decisions I've made for my dogs.
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becca hoehn
a month ago
Don’t waste your money
I have been with this insurance for 8.5 years. When it was still Pet Plan, I would have recommended it to all pet owners.. in fact I did. Now that it’s Fetch, run as fast as you can and don’t waste your money. The approval or pre-approval process is painful. It takes a ridiculous amount of time to receive anything back. The prices are also atrocious. We have two dogs with this company and the premiums on each dog have almost doubled in the past year. Lastly, my Yorkie has been denied any coverage for a periodontal disease claim. I submitted a dental extraction surgery claim because she has teeth on one side of her mouth that are bothering her and causing her not to eat on that side. This has been a problem before and the two previous surgeries were approved by Pet Plan. Big surprise, Fetch denied this entire claim. Stating it’s “routine” and “preventive care”. My advice for anyone working with Fetch is allow a few of your teeth to rot to the point that you need them extracted and then continue to live with it because your insurance denied you the care that you need. I pay $2000 a year just for my Yorkie to have insurance (which continues to inflate every year). I’m cancelling both dogs plans from this fraudulent company and will just pay out of pocket. If I would’ve done that sooner, I would’ve saved money considering her surgery was only $1500.
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cathleen smith
a month ago
Highly disappointed pet owner.
Do not open an insurance plan with this company. We are very disappointed with the insurance that you offer. We have had this insurance for over 8 years, not one time did we have to use it. Now that our pet is getting older (10 years) she is now showing Illnesses and we now have additional cost to care for her. This insurance covers per condition, and the deductible starts over again, even if it is in the same calendar year. We totally disagree with this, 80% is covered of your cost. There are other insurance companies that covers 90% of the your cost. It is great when your pet is healthy but when they get older and you have additional cost that is when you find out, what a horrible plan you have. If something happens to our pet, and we decide to have a other pet, we will NEVER, take out an insurance plan with FETCH again!!! Hopefully others will read this and go with other insurance companies.
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cayce connell
a month ago
Vey easy to upload records and…
Vey easy to upload records and invoices. Kept up to date on the status of claims throughout and notified when payments are made. Highly recommend the direct deposit option. The receipt of funds is much faster.
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ian grabina
a month ago
Coverage exactly as advertised and promised
The company covered exactly what they said they would, provided regular updates on the claim and the statement of coverage was clear and unambiguous, which is great! I'm already recommending Fetch to friends who have pets.
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antonio garcia
a month ago
Good insurance
Fast response time, great company to work with if you have pets. Have had no issues.
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cath strasburg
a month ago
I just signed up for FETCH insurance…
I just signed up for FETCH insurance for my two Junior cats. At my request a representative phoned me and clarified all of the issues I had. She (Janelle) was most helpful, very knowledgeable, and very efficiently got me signed up for the date I wanted the policies to begin. I look forward to a happy experience with this company.
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larry m
a month ago
Bait & switch by the agent that signed me up at adoption event.
I was signed up at the Humane Society by one of their reps and they has the date of birth, sex and breed wrong and when the error was corrected they wanted to raise my monthly premiums by over 175%
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customer
a month ago
Easy fast and cheap!
really easy to use, fast and affordable pet insurance! My pup got sick i spent 600+ after a met my deductible and got refunded by insurance 400+! This happen 12/15 and refund hit my account before christmas!
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donna brewer
a month ago
Fetch representatives go the extra mile…
Fetch representatives go the extra mile to explain my claims, why something was or was not paid, and to explain to me options to lower my cost. At one point they even helped me understand what other companies would consider pre-existing and gave me advantages and disadvantages of switching to another company. I have had NO issues in getting claims paid. I recommend Fetch.
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marco silva
a month ago
Very easy process to start the policy
Very easy process to start the policy. I unfortunately had an accident with my dog and he broke his patella, I completed the procedure with the vet and submitted my claim days later. Very easy process to submit the claim and I received a refund within days. Very happy with the outcome. Recommend this insurance.
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amber masloski
a month ago
Fast Response Time
They are communicative and very responsive to comments/questions.
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teresa oppedisano
a month ago
I don’t have to worry about my cats medical bills being covered
I don’t have to worry about my cats medical bills being covered. Fetch was quick and easy when submitting my cats claim for an endoscopy
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k d
a month ago
Great communication every step of the…
Great communication every step of the way, and I've been pleased with the approved claims and reimbursement.
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cole glasgow
a month ago
Reasonably priced and very easy to use
Reasonably priced and very easy to use. Just remember to have your vet send you the vet notes after any visits.
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john unthank
a month ago
Great pet insurance for piece of mind
Great pet insurance. The site is comprehensive and informative and they are responsive by phone as well. The claim process is easy and they respond quickly. I love that I have piece of mind to make the best decision for Tessa.
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mindy mcmenamy
a month ago
There was a very quick turnaround time…
There was a very quick turnaround time on the claim I submitted which really came in handy as I had to pay the emergency room upfront.
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dyan kirsch
a month ago
Improved experience from prior claim experience
The 2nd claim I submitted = this current experience, was much improved from my prior experience. This claim was paid quickly without several requests for other information
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lisa cole-jones
a month ago
Quick and easy claim resolution
Easy to submit claims, and clear explaination of benefits as applied to the claims.
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scott wishard
a month ago
Pet Insurance Is Important
My Yorkie was diagnosed with TCC bladder cancer in September 2022. Fetch has not denied a single claim for his treatments from the standard chemo treatments to the FidoCure treatment. These treatments are by no means inexpensive. Without the coverage offered by Fetch the financial decisions would have been much more difficult. I urge everyone to carry insurance on their pets. Yes, it's not inexpensive as they get older, but it is a lot less expensive than paying for a cancer diagnosis out of pocket.
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going to pumpkin
a month ago
Worse Customer Service Experience of My Life
Absolutely disgusting behavior from this company. I called to request further information before I bought insurance for my pet and a customer service rep named Jason decided to talk down to me and be utterly disrespectful on call when I asked for a supervisor he said there was no one. I can't believe a company like this would allow such behavior and rudeness to customers.
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laurie
a month ago
Improved Claim Process
The claim process has been improved as the forms are all online. The response time has greatly improved and are processed quickly. Also, the direct deposit feature is very handy.
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jim
a month ago
quick payment on claims....frequent…
quick payment on claims....frequent email updates. Recent large increases to my premium had me questioning the value of Fetch...I would say it paid off because of the rather large claim we had to file. (still not overjoyed with large premium increase - and I was not notified when it happened).
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shannon hurley
a month ago
This is by far the best pet insurance-…
This is by far the best pet insurance- the cost is reasonable, the app is very easy to navigate, submitting claims is a quick and simple process, the staff are responsive, friendly, and knowledgeable. You can always reach a live person by phone, any issues I've had have been resolved quickly and effectively. I love Fetch, I recommend using them to everyone I know with a pet.
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paola
a month ago
Fetch covered 90 percent of my…
Fetch covered 90 percent of my daughters bill. She had couple of vomittint incident and upset stomach during holidays and without fetch being there i dont know what to do with the bills the occured. Getting my daughters insurance from the moment she was a little puppy baby is the best decision i made
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tanya kuznetsova
a month ago
Great company
Fast, reliable, great service
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kimberly sayre
a month ago
Very easy app to use and repayment of…
Very easy app to use and repayment of all visits made within 15 days💞
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mary ellen
a month ago
I have been very happy with Fetch
I have been very happy with my claims experience. I receive my checks quickly and the decisions are correct according to my policy. Highly recommend Fetch!
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angela leonard
a month ago
Great!
My recent experience has been great! Very user friendly
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tori pollock
a month ago
Overall a very very smooth experience
Overall a very very smooth experience, from submission to reimbursement. As long aS you submit all the required documents there is no hassle at all. Only thing I think could improve is turn around time compared to my experience with other pet insurance companies!
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jack albakian
a month ago
Custumer service people, they are human
The customer service people is so kind and helpful all the time. They are really knowledgeable and always have the right answer.
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sarah linee
a month ago
Great quotes, great service
I have worked in veterinary medicine for 22 years. Fetch is a newer company and when I got my puppy last Jan, I decided to get a quote. Not only did their quote knock all other companies out of the park, they have an app that makes it super easy for to send in your claims. I only had to use them twice this year and I am beyond happy with this complany
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lara
a month ago
This is the 2nd time Fetch has covered…
This is the 2nd time Fetch has covered our dogs unexpected Vet costs. Each time it has been prompt to reimburse us.
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britney mackey
a month ago
Best pet insurance company
Our Bengal ingested foam which caused his intestine to be blocked requiring emergency surgery. It was a very stressful and expensive day, but knowing we had emergency pet insurance made it easy to move forward with treatment. The policy was very straightforward, as was submitting a claim. The day after our ordeal, we submitted our claim and were reimbursed by direct deposit less than 2 weeks later! This was hands down the best insurance experience I have ever had and any time I had questions about my policy or claim the live chat was super helpful. 10/10 would recommend getting this for peace of mind during pet ownership.
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miranda dunn
a month ago
Dependable, consistent service and coverage
I unfortunately have a purebred boxer that has many ailments. I’ve been very happy with this pet insurance. Everything they stated that would be covered under my plan was covered with no hassle or questions. I have always received excellent customer service and would highly recommend this pet plan to anybody looking into insurance for there for their fur babies.
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kelly antonini
a month ago
This has really come in handy with my…
This has really come in handy with my new puppy. Entering the information is quite simple on the app and being able to check what’s going on with the process.
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stephanie sarginson
a month ago
I have had unfortunately submit 3…
I have had unfortunately submit 3 claims. Each time I received great communication, quick, and excellent service.
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heidi mcinnish
a month ago
Perfect Pet Insurance
I’ve never purchased pet insurance before so I wasn’t sure what to expect. This company has been wonderful. Claims have been handled quickly and with no hassle at all. Everything was made very clear as to what paperwork was required and payment was made quickly. They kept me informed as to what stage the claim was at, at all times.
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jobeth
a month ago
Legit coverage & policy
The policy terms are clear and concise. Easy to understand and not confusing or looking for a loophole. They cover exactly what they say! You will get reimbursed for exactly what’s expected.
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carla maddux
a month ago
Fast service
Fast service, keeps you updated thru the process. So glad I decided to get this insurance. You never know when an illness or emergency with your dog or puppy can happen. Got reimbursement in one week.
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anne phoenix
a month ago
Fetch is a life saver!
I am so glad I got Fetch from day one I got my Phoebe. She has had dental issues and now a bladder stone. This has been a God send for me and payment is usually in my account before I finish reading the email. I can take care of my girl and not worry as much about the cost.
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sharon
a month ago
Great Pet Insurance
Fetch is very thorough and keeps in touch as claim is being processed . All claims resolved.
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lauren mcgreevy
a month ago
I have had my three year old French…
I have had my three year old French Bulldog covered by Fetch since I brought him home at eight weeks old. Fetch has provided excellent coverage and reimbursement for all the unexpected health challenges we have experienced, and I am so grateful!
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deb
a month ago
Fetch Review It was extremely easy to submit my…
It was extremely easy to submit my claim. Fetch kept me informed on the progress and let me know when it was approved.
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garima
a month ago
The Pet Insurance gave my fur baby a life I could have not given
My Golden Retriever, Buddy is getting treated for rare nasal Cancer which is very aggressive and I am so relieved that we opted for Fetch Insurance. The diagnostic tests and radiation therapy alone is way beyond our means and Fetch Insurance is very prompt in reimbursing our costs. I recommend Fetch Pet Insurance to all the pet owners.
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mary t.
a month ago
The BEST. Total lifesaver.
My Marley needed to to see a cardiologist (specialist) for some tests. Reliable, trustworthy, expeditious. Those are the three adjectives that come to my mind when I think about my Pet Insurance company.
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andrea wilkinson
a month ago
Love Fetch pet insurance
My 3 year old had a knee surgery and I am so happy to have had Fetch pet insurance! I received fast service, the process is very user friendly, the notifications of the claim status are very helpful and the entire experience is very pleasant in stressful situations when your pet is ill or injured. Recommend to everyone and had my daughter signed up with her new kitten!
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stephanie
a month ago
Super easy to file a claim
Super easy to file a claim. Whenever I have questions during the process you can chat with someone to get answers immediately. They have processed claims fairly and accurately for my two dogs
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m catalde
a month ago
I was a member of another pet insurance…
I was a member of another pet insurance company for years before Fetch took it over. I was concerned coverage and/or service would suffer but I have been pleasantly surprised. There were a few changes but nothing major. Everything remained basically the same, actually, filing a claim is easier. Direct deposit guarantees a much quicker payout.
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abby’s mom
a month ago
Peace of Mind When You Need It
Our dog Abby was faced with a health issue for the first time this past November. Fetch was there for us when we needed them! It’s easy to file claims via your mobile device and paperwork was processed and payments were made in a timely manner, directly to our bank account. Abby’s Fetch policy has given us peace of mind during a difficult time!
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becky richie
a month ago
If you love your pets like I do Fetch is a MUST!
Having Fetch pet insurance provides such peace of mind. I know any time one of my dogs are sick or injured I can take them to the vet/hospital and get them the treatment that they need without worrying about cost. If you provide all the necessary information in your claim you can get your reimbursement money within no time. ***I would empty my bank account to help my dogs. Fetch saves me from having to do that. They've saved me thousands of dollars over the last few years and I recommend them to literally everyone I meet with a pet!***
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chandra nukala
a month ago
Easy to file claim
Easy to file claim
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geoff
a month ago
We've used Fetch for years now and have…
We've used Fetch for years now and have nothing but great things to say. Timely claims, great service and prices overall. For pet insurance, this is the only way to go!
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jennifer
a month ago
Great Service & Price - Definitely Recommend
I did detailed research on various pet insurance companies and Fetch offered the most coverage for the most affordable price. Of course you never know how good a company is until you need to file a claim; which I did in November. I had a $1600 claim for my dog swallowing something and it causing an obstruction; filed the claim on 11/15 and the reimbursement was in my account on 11/23! I was truly amazed!There were no questions asked and no battling; everything was covered, minus my deductible and my 10% responsibility. Communication was good, received a couple texts keeping me informed during the week. I have colleagues that have recommended other companies, I will read the terms and do quotes just to appease my curiosity, but they have not come close to the affordability of Fetch and the services they cover!
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jtron
a month ago
Misleading, expensive, and they jack up the price
I have been with Fetch for about 8 years...everything was fine until my dog started having medical conditions. Since then they have doubled my premiums each of the past 2 years (started at $60/month, now they want $250/month). Every time I try to make a claim, somehow my deductible hasn't been met, even though it's the end of the year and I have already paid through the deductible. They always want more info from your vet, be ready to keep lots of records and send them in. Takes about 2 weeks to get your money if they do decide to pay, they do not pay to your vet, you will have to wait to get reimbursed.
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tiffany123
a month ago
The communication by Fetch is awesome
The communication by Fetch is awesome. I never have to remember to follow up with submitted claims they email/text in a timely manner so you know what stage your claim is in. Their App is useful and easy to navigate. They are good payers and I appreciate this since my dog has had issues lately and I do not hesitate to get her the treatment she needs since I know she is covered.
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susan silverman
a month ago
I have insured my dogs with Fetch…
I have insured my dogs with Fetch formerly PetPlan since 2009. I currently have four dogs covered. I like being able to choose the deductible and amount of insurance. Customer service is great.
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jeanine moreau gouveia
a month ago
Owning a pet can be expensive
I joined Fetch because we have a 7 year old Pomchi and I didn’t want to base our decisions on veterinary expenses because of $$. Within 3 months of paying for monthly insurance, she had emergency surgery. I put in my claim. It took a little while but it did come through and I was paid promptly once it was approved.
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phoebe lo
a month ago
Speedy claims
After I placed in the claims, texts were sent to notify myself that the claim is received. If there were additional documents needed, emails were sent. No fuss, and money was in my account within 72 hours after my claim was approved.
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kristen williams
a month ago
Pet insurance assurance
Very impressive insurance service. No bad experiences. Very accessible and easy mobile app to utilize to submit claims, ask questions and much more. All the representatives are very friendly, respectable and assistive. I recommend Fetch to all my friends and family who need pet insurance. I’m proud to be member of this insurance.
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kayla
a month ago
Fetch always has my claims done in a…
Fetch always has my claims done in a timely manner.
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kelly truong
a month ago
Submitting the claim was super easy
Submitting the claim was super easy. There was no hassles and the payment was deposited into my bank account within a week.
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laura sagrati
a month ago
Pain In The Tuckis for claims ;(. We have two small dogs with very…
We have two small dogs with very sensitive stomachs. Each time they eat something they shouldn’t , it makes them sick. Fetch made it impossible to get refunded as they claim it’s a preexisting condition. We’ve spent thousands with no help from them.
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d.e. pinnock
a month ago
EXCELLENT CLAIMS SERVICE
EXCELLENT CLAIMS SERVICE I purchased Fetch insurance when I got a new Siamese kitten last February. I have submitted all of my vet bills over the last year and was pleasantly surprised not just by the speed of response and excellent customer service, but also for the scope of coverage for my policy. I have seen other pet insurance that doesn't include things like behaviour modification, but mine does. payouts were quick and easy with Direct Deposit. and to put in a claim I simply upload my receipt. I sleep easy at night knowing if my pet ever got really sick or injured, I would be able to take care of him. The person I'm speaking to always asks how my pet is feeling before anything else. This policy is worth its weight in gold. Highly recommended.
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rami askandar
a month ago
I have been with fetch for a number of…
I have been with fetch for a number of years nothing but positive experience.
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jessica jayo
a month ago
This company has saved our lives with…
This company has saved our lives with our pets. We wouldn’t be able to give the best care possible without Fetch. We have been with fetch for approx. 6-7 years. We have gone through Bladder stones, diabetes, cancers and we were able to make the right decisions for our pets due to having the confidence we would be able to afford the care. We are currently still using Fetch with our English Springer Spaniel, Koa and will continue to use them!