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Figo Pet Insurance Review 2022
Reviews 1,313
FIGO
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FIGO
FIGO
Great
Reviews 1,313
Michael Graw
Sep. 20, 2022
2 min read
Michael Graw
FIGO Summary
Figo is a pet insurance provider that offers customizable policies for dogs and cats. The free quote online allows you to choose your deductible and reimbursement rate. Figo lets you visit any licensed vet worldwide, and offers 24/7 access to veterinary professionals via the mobile app. Claims can be submitted online or via the app, and most are resolved in three days. Figo also offers optional wellness coverage for vaccines, dental, and more.
Pros
  • Customize your deductible and reimbursement rate
  • 24/7 video access to veterinary professionals via app
  • Most claims are paid in three days
Cons
  • Doesn’t pay your vet directly
  • No accident-only plan available
  • Only available for dogs and cats

FIGO at a glance

8.0
Editorial score

Online experience

Great site with learning resources
8.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement No upper age limit
10.0

Claims payout waiting period

Days
8.0

Customer support

24/7 communication and a pet hotline available
8.0

Bundles

Multi-pet bundle OR multi-policy bundle
6.0

What Does it Cover

Figo covers accidents, illnesses, and emergency treatments for cats and dogs aged at least eight weeks old. It also covers surgeries, dental illness and injury, cancer treatment, chronic conditions, and hereditary disorders. Holistic and alternative treatments are covered, but behavioral therapy is not.

Pre-existing conditions are not normally covered by Figo. However, some curable pre-existing conditions may be covered if your pet has not experienced symptoms for 12 months since their last treatment.

Figo’s coverage allows you to visit any licensed veterinarian worldwide, including specialists or emergency clinics. All policies include 24/7 live chat and video access to veterinary professionals through the Figo mobile app.

Insurance Plans & Pricing

Figo offers a single insurance plan for dogs and cats, but you can customize your policy according to your pet’s needs.

We got a quote in August 2022 for a three-year-old Border Collie in Texas. A policy with a $100 deductible, a 70% reimbursement rate, and a $10,000 annual coverage limit was quoted at $23.51 per month. A $500 deductible, an 80% reimbursement rate, and a $10,000 coverage limit policy for that same pet was quoted at $18.60 per month. 

We also requested a quote for a two-year-old American Shorthair cat. A policy with a $250 deductible, an 80% reimbursement rate, and a $10,000 annual coverage limit was quoted at $15.23. A policy with a $100 deductible, a 90% reimbursement rate, and a $5,000 annual coverage limit was quoted at $21.18.

Keep in mind that quotes are subject to change and will differ based on location as well as your pet’s age and breed.


Figo also offers several optional add-ons, which they call Powerups. The Wellness Powerup comes with no waiting period, and includes coverage for vaccinations, spaying and neutering, bloodwork, dental, and heartworm medication. For the Border Collie above, wellness coverage was quoted at $9.50 per month for up to $135 in annual coverage or $16.50 per month for up to $250 in annual coverage.

The Veterinary Exam Fees add-on offers reimbursement for exam fees related to covered accidents and illnesses. Finally, the Extra Care Pack offers coverage for burial or cremation, a lost pet reward, vacation cancellation, boarding fees, and third-party liability.

What is Not Covered

Figo does not cover procedures related to breeding or pregnancy. Plans also do not cover behavioral therapies or most pre-existing conditions.

Waiting Periods

Figo has a one-day waiting period for accident coverage and a 14-day waiting period for illness coverage. For dogs, there is also a six-month waiting period for orthopedic coverage. This waiting period may be waived if your dog completes an orthopedic exam within the first 30 days of your policy.

Coverage Limits

Figo lets you choose between $5,000, $10,000, or unlimited annual coverage. 

Reimbursement and deductibles:

Figo offers reimbursement levels of 70%, 80%, 90%, or 100%. You can choose an annual deductible of $100, $250, $500, or $1,000. You must reach your annual deductible before your plan will pay out.

Here’s a breakdown of costs for several pet and coverage combinations. Quotes were obtained in August 2022 for pets in the state of Texas.

Pet
Annual Coverage Limit
Reimbursement Rate
Deductible
Monthly Premium
Three-year-old Border Collie
$10,000
70%
$250$18.60
Five-year-old Australian Shepherd
$10,000
80%
$100$37.13
Two-year-old American Shorthair
$10,000
80%
$100$18.70
Six-year-old American Longhair
$5,000
70%
$750$8.80

Claims and Service

Figo does not pay your vet directly, so you must pay upfront and then submit a claim for reimbursement. You can submit a claim for a covered procedure online or through the Figo mobile app. You just need to submit your bill along with the Figo claims form. Submitting a claim is very straightforward and only takes a few minutes. 

Claims support is available from 8am-5:30pm (CT) Monday-Friday by phone, email, and text message. Figo resolves most claims within three days and sends payment directly to your bank account.

What You Might Like

  • 24/7 video access to veterinary professionals via app
  • Orthopedic waiting period can be waived
  • Customizable quotes
  • Simple and fast claims process
  • No upper age limit for enrolling pets

What Figo Could do Better

  • Doesn’t cover behavioral therapies
  • Wellness add-on is pricey
  • Doesn’t pay vets directly on your behalf

Contact Details and Address

Phone (call or text): 844-738-3446 (Operating hours (all CT): Monday-Friday 7am-7pm, Saturday 8am-6pm, and text support only on Sunday 11am-3pm)

Email: support@figopetinsurance.com

Address: Figo Pet Insurance, 540 N Dearborn, Chicago, Illinois, 60654

Bottom Line

Figo is an online pet insurance provider that offers comprehensive plans for cats and dogs. You can easily customize your coverage to suit your pet’s needs and your budget. All plans include 24/7 access to veterinary professionals and add-ons are available to cover costs related to wellness and exam fees. It’s simple to file a claim online or through the Figo mobile app and most claims are paid in three days.

Methodology

This review is based on information on Figo’s website and quotes obtained using Figo’s online quote tool.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about FIGO
FIGO
Great
Reviews 1,313
on
Excellent
71%
Great
6%
Average
4%
Poor
5%
Bad
14%
J
jay kasdorf
2 days ago
I have only had one claim
I have only had one claim, but it was paid very quickly.
L
logan
17 hours ago
Impossible to justify a policy including preventative care. Monthly cost is better placed into a savings account!
I had to submit my claim twice for consideration. Despite paying nearly $70/ month with the understanding that 80 to 90% of charges associated with covered activities and services would be reimbursed. The annual maximum placed on these services makes this insurance almost pointless and I am strongly considering canceling my insurance policy unless these prohibitive restrictions are lifted.
L
lorri schneider
2 days ago
It was so easy to use
It was so easy to use. Plus they sent a collapsible bowl and a Figo dog tag I can register for my dog.
F
figouser
2 days ago
Figo has been amazing
Figo has been amazing. It gives me so much peace knowing that I can pay my dogs vet bill with my credit card (if I don’t have enough cash) and get refunded a significant portion of the bill in just the matter of a couple days, literally. I don’t make a lot of money so it’s unrealistic for me to be able to pay a $600 vet bill out of pocket but with Figo, I use my credit card at the vet and Figo refunds me 90% of the bill back on my credit card so I really only spent $60 out of the $600 that was paid to the vet. The monthly payment for Figo is also not expensive and the benefits are great! I recommend Figo to literally everybody I know that has animals. It’s been lifesaving especially with inflation going up like crazy for food, rent, gas, etc. I can promise you I’m 110% a real person, I also read reviews and question whether the person is actually real or not. UPDATE: Yes Figo
T
tut’s fan
3 days ago
Wouldn’t choose again
Insured Tut as a puppy 5 years ago. When FIGO got a new underwriter it was like starting over with a new company. There was no customer appreciation. There’s never been a claim filed, not one. Cost rose from $218 to $360. Coverage & amounts have been seriously reduced. I was told “rates have increased because he’s older” He’s 5! He’s healthy! Unless he’s dead he will get older! I love my pet’s. Unfortunately I’m not liking figo
A
anne
5 days ago
Just submitted my first claim…
Just submitted my first claim reimbursement and it was promptly paid!
R
robert
7 days ago
Reminding us about renewal is a great…
Reminding us about renewal is a great service even though it was on our calendar. Thanks
D
douglas kaanapu
7 days ago
Claims and Appeals Process Needs Improvement
Claims group should be much clearer and responsive when there is a question about a claim decision. Also, escalating an appeal, and giving the customer a direct contact much earlier in the process would be very helpful and reduce frustration. Apply common sense, when reviewing a claim or appeal as well.
e
erik
8 days ago
The claim process was unclear and we…
The claim process was unclear and we did get paid but not completely
c
customer
8 days ago
Claims processed quickly and with minimal hassle
The Figo claim process was very easy, without unnecessary hurdles and the reimbursement happened seamlessly. It was great to see a company the follows through on their commitment to their clients.
J
jennifer h.
9 days ago
We started using Figo when we got our…
We started using Figo when we got our new puppy. We are using both the insurance with wellness added. Our puppy is healthy, but of course we had a wellness claim right away. The claim was filed through the app and processed in less than one day! Super easy and great experience. Oh and did I mention the welcome gift that came? We had a different plan for fifteen years with our last dog - not a peep… not even when he passed away. Figo is winning with us already!
M
m_harris
11 days ago
Simple and easy claim experience
Simple and easy claim experience. One claim paid same day. The second claim required more information from my vet, but I was kept informed throughout the process.
c
customer
11 days ago
I have only made one small claim and it…
I have only made one small claim and it was paid extremely quickly!
A
andrea
11 days ago
We are pleased with Figo.
We are pleased with Figo.
D
diane w
11 days ago
Fast responsive customer service
Fast responsive customer service
A
anna
12 days ago
Always double check your benefits…
I noticed that I wasn’t being reimbursed for some of the tests that should’ve been covered and so I called to get it straightened out. Apparently they had been basing my reimbursement on my policy from last year that had already renewed. So that was a bit confusing and unfortunate that I had to double check and then get it straightened out, it should’ve happened without that. So I guess there might be some systems that are not quite tuned up how they should be behind the scenes.
P
pam m
13 days ago
Happy so far
Happy so far, reasonable payment, auto pay and piece of mind for my active dog. Haven’t needed it yet. Yay!
S
shannon in texas
13 days ago
Great experiences for five years!
I've been a Figo Pet Insurance customer for five years. No matter what issues my fur babies have encountered, be it injury or illness Figo's excellent coverage have provided me the relief of worrying about vet bills. The annual deductible is low. Claims are easy to submit. Payment time for claims is always quick so long as I provide the required documentation. Their customer service has always been great when I had any questions. I know I sound like a commercial, but I really am that pleased with the experiences I have had since choosing Figo when my fur babies were just puppies. Hard to go wrong with this great company!
T
tjcjacob
13 days ago
User friendly
The app is very quick, direct and useful when submitting claims. It is also easy to see coverage limits.
C
cindy sanchez
13 days ago
Nicest people
My dogs wellness claim receipt went threw in minutes...I am shocked...called about something else and the were very reassuring...nice company to deal with!
R
rohan
13 days ago
Don't get Figo. They will deny all claims and give you random reasons.
This company basically uses any reason to deny a claim. Every time we make an illness related claim, they will say it was due to something preventable by vaccine so they are not liable to pay. We took our aussie puppy to the vet because she seemed to have a slight cough and throat irritation. The vet said she likely has allergies and asked us to use benadryl to alleviate the symptoms. He also prescribed an anti-biotic because she is a puppy, and out of an abundance of caution, in case there was an upper respiratory infection. No where in the medical record did he mention it was kennel cough. But Figo denied the claim. They made their own diagnosis, ignoring the vet, and said it is kennel cough. They won't pay for Kennel cough because it is preventable by a vaccine. Out vet did not recommend the vaccine at our puppy's age just yet (since she is going through the course of parvo vaccines). Figo claims that we rejected giving her the vaccine which is false. Don't get this insurance, and definitely don't get their wellness package. It pretends to be cheaper than the others but they don't pay for any claim. What a total scam!
c
customer
15 days ago
Thank goodness
Thank goodness, we haven’t had a need to use it. It’s great to know it’s there if we do.
C
chase
15 days ago
Love Figo!
Figo/Pet Cloud app has been a great experience so far. Sending documents to your cloud account and processing claims has been very easy. I love the chat interface in the app to submit a claim, and everything was processed very quickly.
G
george
16 days ago
Good value and prompt payment
Payment is prompt and easy, just send a copy of the vet bill. The only complaint is that anything that is remotely related to a "pre existing" condition is not covered. My advice, get the insurance immediately when you get a dog or puppy.
T
trish
16 days ago
Claim
Was so easy to file a claim. And fast!
m
melina orozco
16 days ago
Great insurance option!
Easy way to process claims! I’ve used the ask a vet option and this is very helpful to this 1st time pup mom!
O
one-year figo customer
17 days ago
Service is great
Any time I've had a question, the service reps get right back to me. They are incredibly helpful and provide thorough, immediate answers. If they can't right then - the follow up is great.
C
cl
17 days ago
Prompt evaluations of the claims &…
Prompt evaluations of the claims & payments when applicable.
P
pamela davies
18 days ago
"emergency" exams
I think "emergency" exams are different than a regular scheduled health exam and should be a covered benefit
C
caroline
18 days ago
Easy app
Easy app. Claims are quick and easy.
P
priscilla
19 days ago
First time using Figo
First time with Figo. It was super easy and fast to submit my claim. Service is awesome. Very happy with Figo
c
customer
19 days ago
Loved having the option to chat with a vet anytime
Online portal is great and easy to use. Customer service has been wonderful and having the option to chat online with a vet has been outstanding
W
walter.
20 days ago
Great friendly staff and love dogs.
Great friendly staff and love dogs.
E
erin
20 days ago
We have not had to use Figo but…
We have not had to use Figo but appreciate having it for peace of mind.
T
theebandit
21 days ago
Should be more familiar with coverage before expecting too much $ back.
The claims made were dealt with immediately which I appreciate. The amount paid wasn't what I expected and should of looked at the reimbursement policy first. We have a teeth cleaning appointment and the policy shows coverage, will see how that comes out?
K
kevin hale
21 days ago
I highly recommend Figo pet insurance.
I highly recommend Figo pet insurance. Our black lab unfortunately tore both ACL's in her back legs. We filed a claim shortly after her surgery, and at first the claim was denied due to inaccurate information provided by the veterinarian office who diagnosed her and performed the procedure . After a follow-up discussion with the veterinarian, an appeal of the original claim denial was filed, and Figo approved the claim and honored the policy. While the claim process was a bit lengthy, and at times challenging, in the end Figo did the right thing and approved our claim.
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patricia
22 days ago
Fortunately I haven’t had to file any…
Fortunately I haven’t had to file any claims, so I can’t say anything on that, but I have two fur babies at what I feel is a good premium for both.
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lo
22 days ago
I always receive excellent service on…
I always receive excellent service on any issue with Figo. Thank you!😀
M
mw
22 days ago
It was very simple
It was very simple to submit the claim and the response was also quick and easy to understand.
c
customer
22 days ago
Not clear why some items
Not clear why some items Not covered - seemed Contradictory
consumer-image
kees briggs
23 days ago
Nothing is covered
It seems that nothing is ever covered by pet insurance. There are a number of required treatments that all pet boarding facilities require. None are covered by insurance. I pay more for pet insurance than the treatments cost. Probably going to cancel this service.
S
scott
23 days ago
Worst Pet Insurance ever - total scam
I experienced the same frustrations and failures of service that many, many, many other customers have experienced with Figo Pet Insurance. It is amazing to me that, having had so many complaints about the same issues, over and over again, Figo continues to act in a purposefully misleading manner and continues to fail in providing customer service. First, “pre-existing condition” seems to mean “your pet was alive when you got this insurance” and they simply flat out refuse to cover any medical issues at all. I have attempted to make 3 completely justified claims, all clearly allowed by my policy, and Figo has given the same reason for denying my claim all three times: not allowed due to a “pre-existing condition.” The key example is that my dog had to have two teeth removed, $1,300 for each tooth, for a total of $2,600 in fees. My insurance has a $1,000 deductible, so I was assuming I would get $1,600 back. I submitted my claim and, within a few hours, received my rejection due to “pre-existing condition.” Figo indicated that a vet examination (WHILE my dog was covered by insurance) identified a fracture on ONE of the teeth, but not the other. IF I am willing to accept that this one tooth wasn’t covered (due to the vet identifying a “likely carnassial fracture,” even though my dog was still covered by insurance), then the other cracked tooth SHOULD be covered since it was NOT identified by the vet during the previous exam. Yep, you guessed it, Figo rejected my claim for BOTH teeth, citing the vet report. Basically, my dog was not covered for ANY dental emergency of any kind because he had ONE problem with ONE tooth previously. An absolute joke, and a clear case of fraud. After multiple attempts at communication with Figo customer service, they essentially just copied and pasted the same response back to me…ie… “pre-existing condition, pre-existing condition.” FIGO insurance will make every attempt to refuse a payout if they can and will use “pre-existing condition” as the excuse. This insurance is a complete waste of money; not only am I out the money for my pet’s treatment, I am also out the premiums for this 100% useless pet insurance. Read the reviews online carefully and you will see the complaint over and over again. FIGO pet insurance does NOT payout, they look for any reason to claim “pre-existing condition” and then reject your claim.
c
customer
23 days ago
Is anything covered?
Overall, FIGO seems like a great deal for decent pet insurance. Blows the competition out of the water. In reality, it's extremely difficult to get anything to apply to your coverage. I am a benefits specialist, and very familiar with reading benefit plan documents and interpreting coverage. There has been many instances where my pet's condition/injury/illness may have been covered but were denied. After going through the claims dispute process, I still wasn't satisfied with FIGO's rejection. I renewed coverage for a second year out of convenience. I will continue to consider other pet insurance options in the future. That said, I hope FIGO still proves to be of some value.
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karen
23 days ago
Quick to process claims and send check
Quick to process claims and send check. Policy are easy to understand
A
anna marie arredondo
23 days ago
Complete bait and switch company
Complete bait and switch company. My pup injured her eye playing for the 1st time. It was not a genetic condition whatsoever. Figo denied the claim even though I had an eye surgeon confirm it was due to an injury in WRITING! Claim was denied even when contested they paid ZERO dollars. Cost me over $8k out of pocket not including after care. I was so distraught I didn’t cancel. Later my dog hurt her leg as she was getting up in the years at 13. It wasn’t a huge bill but around $1000 in care and meds. Claim denied! Why do I have insurance?! I had top tier insurance I was paying for all 3 of my dogs. I was spending nearly $400 a month for several years. I would’ve been better off depositing that money in a high yield savings account! I just now got around to writing a review. Wish I had made time sooner to hopefully save you so you don’t make the same mistake I did and lose thousands of dollars!
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rebecca rice
24 days ago
Figo Pet Insurance is the way to go
Figo Pet Insurance is so upfront and easy to use. So quick in processing claims
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pj
24 days ago
Top rate!!!
Very simple to use!! A wonderful pet insurance to have!!
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gary bain
24 days ago
Actually I haven't needed to use this…
Actually I haven't needed to use this insurance but it's great to know if any of our "babies" need medical treatment I can afford to have them treated.
c
customer
25 days ago
Didn’t want to cover my pet’s emergency…
Didn’t want to cover my pet’s emergency visit. Why am I even paying for the insurance?
c
customer
25 days ago
PROS & CONS
PRO: claims processed promptly CON: policies/procedures keep changing and are confusing. CON: reps to not answer your questions the way requested and instead put a company-line spin on responses.
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jeanne blakeslee
25 days ago
Prompt claim service
Prompt claim service, good customer care!!
O
oscar
a month ago
It was super easy to submit the…
It was super easy to submit the reimbursement and I was reimbursed the very next day.
C
cheryl morgan
a month ago
Figo is Great to Work With
Figo has been responsive and very easy to work with.
D
daphne
a month ago
I didn’t get …
I didn’t get my damn money back for Loki’s eyes. I am wondering why not?
k
ksmitch
a month ago
Highly Recommend Figo
We got our first dog and asked our insurance agent for pet insurance recommendations; Figo was number one. Unfortunately, our fur baby was diagnosed with parvo and spent two nights in the hospital, with a large bill. Figo made it easy to submit a claim and it was processed quickly. We renewed with Figo when our policy was ending…never thought of going anywhere else.
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jansen
a month ago
Simple and easy, needs more coverage
Simple and straight forward claim process. Friendly local community of users. Allows me to pay annually at a discount rather than a higher monthly rate. Only disappointing thing is that they max out at 80% reimbursement. I’d gladly pay more if they offered a 90% reimbursement plan.
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paige
a month ago
Figo won’t pay out anything
We have been having lung issues with our dog Winston and Figo hasn’t covered a cent. We’ve been extremely disappointed as this is truly the type of stuff we got insurance for.
c
customer
a month ago
Ease of filing a claim for an injury
Ease of filing a claim for an injury. What I don’t like is the policy increases every year as the pet ages. If the policy holder is with the plan since birth, there should be some discount.
c
customer
a month ago
Figo is a terrible Pet insurance…
Figo is a terrible Pet insurance Company. Be aware - READ ALL THE FINE PRINT! They cover NOTHING!
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elizabeth
a month ago
Very helpful when doing a claim
Very helpful when doing a claim, and knowledgeable
c
customer
a month ago
Figo reimbursement was so quick and so…
Figo reimbursement was so quick and so easy to file a claim! We love Figo!
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md
a month ago
Good turnaround time for processing
The turnaround time for processing claims is very quick and the app is easy to use. I have not yet received my reimbursement, but it's only been a day. This is my first time using pet insurance and I thought it would cover more than it does. I'm not sure it's worth the monthly payment yet.
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ddu
a month ago
Emergency surgery, on a holiday!
My dog had an intestinal obstruction just after Christmas 2022. (He is an 9lb Yorkie who ate a 4oz package of chocolate covered hazelnuts! One hazelnut didn’t come back up and stayed in his intestines for 4 days, causing a laundry list of ailments/problems) This incident required X-rays, an ultrasound, medications, observation, IV fluids, multiple vet visits, and ultimately- emergency surgery plus two nights in an emergency vet post surgery. This was a very stressful, emotional experience- I was really worried and upset. Once I called in to FIGO and a representative explained what would be covered, I was so relieved!! I felt so much less stress that I wasn’t going to be responsible for a total of $5,800 in vet bills, and I could focus my energy on getting him home and caring for him post surgery. At times (prior to this emergency situation) there had been small things FIGO didn’t cover (which is how insurance works) and several things they did…. But when I needed them the most, they were there. I am a very happy, grateful customer!
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customer
a month ago
It’s great but I wish I had the option…
It’s great but I wish I had the option online to add wellness to my plan. I tried reaching out to Figo support via messages and never got a reply regarding how to add wellness to my plan.
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tm stewart
a month ago
Seamless Experience!
Every interaction has been seamless, claims, inquiries, etc. Would recommend.
c
customer
a month ago
Poor website design, poor customer service
There are a lot of issues with the site- a major one is that the sign-in page breaks. Custom service is not helpful when this happens. Explanations on why claims are rejected is not good.
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paul
a month ago
Well I'm not good with computers with…
Well I'm not good with computers with the assistance I received made it simple and I appreciate it.
K
katie k
a month ago
Customer service is always fantastic
Customer service is always fantastic! The in app messaging to vets is a life saver for minor issues! The app overall is very user friendly and it’s easy to upload claims.
S
stefanie kannenberg
a month ago
Good service!
Good service!
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gregory and jefe valadez
a month ago
The company can help by having details…
The company can help by having details of when your policy will be effective not it stating you will have coverage the day after you put it on . And then your puppy has a accident and breaks his leg. And there like well it don't cover because of xyz its not like this insurance is cheap by no means. I had to come out of pocket. 1800.00 and they gave not $#&%
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paula miles
a month ago
Figo gives me peace of mind!
Figo gives me peace of mind!
c
customer
a month ago
Too expensive
Too expensive, too challenging to submit claims, and too little coverage.
Y
yiling
a month ago
every thing is good!
every thing is good!
E
ed herz
a month ago
Concerns about coverage reliability
Just wanted to let you know that after reading the reviews I will not be insuring my pets with your company. Too many valid-sounding complaints and all got basically the same generic response that you'd like more info---without any evidence of whether an issue was ever resolved. Sorry, too many warning signs to stay away. Your customer reviews on the BBB site rate you at 1.12 stars out of five with 43 complaints in the last three years. You need to improve your business. I will be sharing this feedback with Costco.
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jg
a month ago
I have recommended Figo to several…
I have recommended Figo to several friends and coworkers. Really great and easy.
J
joe
a month ago
Fast and reliable
Submitted a claim and it closed on the same day!!! Awesome!!!
B
barbara
a month ago
Wellness claim
Figo reviewed my claim and got back with me promptly. Very sati.
M
my
a month ago
Its easy to download Vet invoices and…
Its easy to download Vet invoices and receive reimbursements.
S
sherry lao
a month ago
Easy to get covered amounts by…
Easy to get covered amounts by answering a few ?s and uploading pictures of your invoice and receipt Then $...can go right back into your account.. Easy as pie Just the BEST
D
debbie lynch
2 months ago
staff us friendly and very…
staff us friendly and very knowledgeable to help !
M
michael berman
2 months ago
Prompt and accurate response to my…
Prompt and accurate response to my claim.
F
flexscreen customer
2 months ago
The claim process is easy and the…
The claim process is easy and the response is really fast! Thank you.
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tbenn
2 months ago
Great Rates and have had no issues
Great rates and we have had no issues. App is awesome to submit claims.
S
samuel alvey
2 months ago
Fast turn around on claims
Fast turn around on claims. Additional information on PetCloud that is very helpful.
D
dora navarro
2 months ago
Figo is truly a great Ins & claims are…
Figo is truly a great Ins & claims are processed timely & straight to you bank acct. I’m very satisfied with there customer service
T
thomas
2 months ago
Proactive and patience support on the…
Proactive and patience support on the phone.
A
angela
2 months ago
Super easy to submit a claim and prompt…
Super easy to submit a claim and prompt reimbursement
R
raysa
2 months ago
Never purchased insurance for my dogs
Never purchased insurance for my dogs. The initial process was easy and the representative was very helpful. Have received payment for my 3rd claim. The claim process is also very straightforward. Haven’t received any updates on the first two claims. Will reach out in a week to see what is happening with the claims. I’m happy I purchased this insurance for Leo.
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john
2 months ago
Quick response to our needs
Quick response to our needs
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ashley
2 months ago
Best experience with insurance EVER
Best experience with insurance EVER. My pup was hit by a car in our neighborhood. It was a horrendous experience but she turned out 100% fine thank god. The last thing I would have wanted is to be worried about the major expense. I submitted the invoice to Figo in the app, and in a few days, had a check! No issues whatsoever. I will recommend to everyone. Every insurance provider should take note of how easy this process was.
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beverly
2 months ago
Excellent!!
So far, EXCELLENT! Got my puppy. Researched Ins plans, thought this one was the best for me. Signed him up and used it the very next day for his first check up. Filed my claim, received reimbursement within 48hrs with auto deposit. Awesome. Very pleased.
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nancy
2 months ago
Not getting reimbursed for our very young dog due to “allergies “
We had Nationwide Ins for our last dog that unfortunately, got sick and passed suddenly We NEVER had a problem getting reimbursed for any visit. He had kidney stones for years Our new dog, Teddy is 1 1/2 years old. We decided to try Figo on recommendation of friends. We got him at 8 weeks old. NONE of his visits are reimbursed!! I was told his allergies are a pre existing condition?!?! He had a rash and itches. So we are basically paying $60 some dollars a month for nothing. We’re lucky that is all that is wrong with him. But to not reimburse us starting as a puppy is ridiculous. We should’ve stayed with Nationwide. We are literally dishing out money every month for nothing. I guess you live and learn. But word of mouth travels!!!!
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mike
2 months ago
Initial impression
The claim submission process is very easy.
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customer
2 months ago
When submitting for reimbursement they have made the process quite easy
When submitting for reimbursement the process has been easy. I get emails quickly with responses. I have been quite pleased with Figo pet insurance.
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customer
2 months ago
I went to the vet once and they…
I went to the vet once and they coverage was quite low
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ronald
2 months ago
Website works well
Website works well. I would like more details as to how you concluded the amount paid. Confused.
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jh
2 months ago
I love that you can customize your…
I love that you can customize your policy to your budget and coverage. Figo process claims and pays very quickly, its usually the same week.
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ronnie lander & ginger
2 months ago
We have had no experience yet with…
We have had no experience yet with Figo, Fortunately our dog has been very healthy and aside from her annual check up with her vaccines we have not had to use our insurance.
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hannah
2 months ago
Easy to customize
Easy to customize your pets plan with as much or as little as you want, what is/is not covered is clearly listed and the whole process of signing up is very simple!
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dan hoeschen
2 months ago
Premium increase notice
The notice of automatic renewal included no information on the amount of premium increase. You should be upfront and transparent prior to the renewal. I will be looking for this information prior to the next annual renewal and do comparative shopping.