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Lemonade Pet Insurance Review

Reviews 1,467
Lemonade
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Lemonade
Lemonade
Excellent
Reviews 1,467
Bestmoney Staff
Jul. 27, 2021
2 min read
BestMoney Staff
Lemonade Summary
Lemonade says they are the fastest claims payment, and considering they offer hassle-free digital pet insurance run by AI, we agree. Lemonade helps cover the costs of treatments your pets need for accidents and illnesses and is actually affordable.

Pros

  • Affordable premiums
  • Fast and easy-to-use app
  • Policy bundling discount

Cons

  • Pre-existing conditions and most dental not covered
  • Not available in all states

Lemonade at a glance

9.6
Editorial score

Online experience

Excellent site with mobile optimization, learning resources, and live chat
10.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement
10.0

Claims payout waiting period

Same day
10.0

Customer support

24/7 communication and a pet hotline available
10.0

Bundles

Multiple bundles available
8.0

Lemonade Lemonade Visit Site

What Does it Cover

A basic Lemonade policy will cover these costs:

  • Diagnostics: Blood tests, urinalysis, x-rays, MRIs, lab work, CT scans, and ultrasounds
  • Procedures: Outpatient, specialty and emergency care, hospitalization, and surgery
  • Medication: Injections and prescription meds

You can also add on Lemonade’s Preventative and Wellness plan for an additional monthly cost. This add-on plan covers:

  • Annual physical
  • Annual heartworm and parasite test
  • Annual blood work
  • Up to 3 vaccines
  • Live chat with pet medical experts

Additionally, Lemonade’s Extended Accident and Illness package will cover fees associated with vet visits and physical therapy treatments, such as chiropractic care, for an additional cost. Pet owners can choose both add-on insurances or select which one they prefer. And a Lemonade policy with both add-ons still ends up cheaper than many competitors' basic policy.

Insurance Plans & Pricing 

Pricing varies on location, pet, and deductible amount. Pet owners can opt for 70%, 80%, or 90% coverage with an annual deductible of $100, $200, or $500, and an annual limit anywhere from $5,000-$100,000. Choosing different coverage options will change your monthly price, but it’s entirely customizable. Here are a few examples of coverage costs:

  • Four-year-old dachshund from Los Angeles, Calif. cost $32.67 per month with 80% coverage, $20,000 max coverage, and an annual deductible of $250.
  • One-year-old mixed breed cat from New York, New York costs $10 per month with 70% coverage, $20,000 max coverage, and a $500 deductible. 
  • Two-month-old medium mixed breed puppy from Raleigh, North Carolina, costs $24.33 per month for 90% coverage, $100,000 max coverage, and a $100 deductible.

What is Not Covered

Lemonade does not cover animals younger than two months.  Pre-existing conditions and illnesses and behavioral conditions are also not covered. Pet owners will not be covered in these events either:

  • Elective surgery
  • Spay/neuter
  • Behavioral treatments 
  • Dental care (unless dental care is required as the result of an accident)
  • Alternative and experimental treatments

Waiting Periods

Lemonade offers three different waiting periods once a policy’s start date is in place. 

  • 2 days for accidents
  • 14 days for illnesses
  • 6 months for cruciate ligament events

Coverage Limits

Pet owners can choose their coverage limits from $5,000 to $100,000. Usually, the difference in coverage limits only costs pet owners an extra dollar or two per month, so be sure to select different scenarios Lemonade’s automatic claims quote to find the right coverage and price for your pet. 

Reimbursement and deductibles

Lemonade allows pet parents to choose between a 70, 80, or 90% reimbursement rate and an annual deductible of $100 to $500. The deductible is what you must first pay for insurance coverage to kick in. 

For example, if you have an 80% reimbursement rate and $250 deductible for your two-month-old puppy and they swallow a toy, your vet might charge $5,000 to remove it. With Lemonade, you will pay $1,250, and insurance will cover $3,750. If another incident or vet visit happens within that year, you will not have to pay your deductible again. 

Claims and Service 

All Lemonade claims are made through their app. Once you sign-in to the app, just file a quick claim. Lemonade makes the claim process quick and simple, and many times claims are reimbursed the same day. Lemonade must connect with your bank account to send you your reimbursement. 

What You Might Like 

Pet owners will love that Lemonade has a minimal waiting period for accidents and illnesses. Coverage is also very affordable for most young pets. The fast claim filing process is easily done through the Lemonade app, so you can possibly get reimbursed even before you leave the vet’s office. 

What Lemonade Could do Better

While Lemonade is an excellent pet insurance option, they are not as widely available as some other options yet. 

Contact Details and Address

To contact Lemonade, use the company’s website AI chat or through the app. Additionally, here is Lemonade’s phone number and support email address:

  • Phone: (844) 733-8666
  • Email: help@lemonade.com

Bottom Line

For pet insurance that is streamlined and flexible, Lemonade offers great premium prices for young and healthy pets. 

Methodology

This review was gathered through researching Lemonade’s website and gathering quotes from possible pet scenarios. The reviewer also took into account the information and reviews left on BBB and Trustpilot about Lemonade. 


BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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Trustpilot reviews
See what some customers are saying about Lemonade
Lemonade
Excellent
Reviews 1,467
on
Excellent
81%
Great
3%
Average
1%
Poor
1%
Bad
14%
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jennifer laird kuhn
a day ago
So fast and easy
So fast and easy. No jumping through hoops to get your reimbursement. I’ve never used pet insurance before and this was my first claim. So glad I did this.
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cee
a day ago
Did not cover what was quoted
Did not cover my standard vaccines and standard exam as stated in my initial quote. I even showed them the screenshot of their own website which clearly stated that these things are included.
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sennia shao
a day ago
It’s very simple and straightforward to…
It’s very simple and straightforward to submit a claim. It can be done anytime as well. The only thing is a I wish a list of what exactly is covered is listed in the menu or something.
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laura laura
2 days ago
Super Kontakt
Super Kontakt
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rebecca elder
2 days ago
Super Easy Experience!
I had a very fast and easy experience using lemonade. Using the app was super easy and intuitive and we got our reimbursement very fast.
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jenny
2 days ago
Lemonade treats you and your pet like family. And are extremely fast and hassle less
I sent in my claim on Saturday, received claims approved payment 3 days later, on Tuesday. Stephanie in the Lemonade Claims Dept was incredibly fast and responsive. She sent sympathy for my dog’s injury (a hole punctured into his flank by a spiked fence he was trying to jump) and sent the cutest clip to make me smile when my claim was approved. I highly recommend Lemonade for fast and hassle-less claims. They treat you and your pet like close family.
i
ilia bojilov
2 days ago
They find an excuses not to pay a…
They find an excuses not to pay a simple and insignificant claim
B
bülent demirezer
2 days ago
Die Versicherung der Zukunft schon…
Die Versicherung der Zukunft schon heute haben. Ich bin sehr zufrieden mit Lemonade. Schnelle, unkomplizierte und einfache Bearbeitung. Und alles online. Ich bin Lemonade sehr sehr dankbar!
A
alexia
2 days ago
Filing a claim was quick and easy
Filing a claim was quick and easy. The refund deposit from insurance coverage went into my account the next day!
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mindy sobota
2 days ago
Definitely my favorite (and only…
Definitely my favorite (and only pleasant) insurance interaction. The app made it so easy. The questions/language were straight forward and the tone playful. The process was transparent and efficient and we got our $800+ direct deposited into our account within a few days.
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robin moore-young
4 days ago
My experiences with lemonade was great
My experiences with lemonade was great! It's quick and easy to navigate there website. I didn't understand how the insurance worked when making a claim but the online customer service helped make it understandable. I feel comfortable that I can make changes to my pets insurance at any time to cover expensive vet bills.
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angela
5 days ago
Lemonade terminated my homeowner's policy under odd circumstances.
I purchased homeowner's insurance from Lemonade two years ago when I bought my house. The buying process went smoothly and the people I spoke with were friendly and accommodating. Anytime thereafter, if I had a question or concern, I was always happy with the customer service I received. Then, out of nowhere this past summer, I received an email from Lemonade requesting pictures of my roof and of the sticker on my water heater (to establish its age), making it clear that the renewal of my homeowner’s policy was contingent upon receipt of these pictures. After providing what was asked for, I received notice that Lemonade would not be renewing my policy stating: “Our guidelines specify that we aren’t able to cover homes with water heaters outside of their usable lifespan or a roof condition that does not meet our standards of maintenance.” Based on pictures only, they determined that my roof did not meet their standards – the same roof that two years prior was just fine (Note: the single layer of shingles on my roof received a good grade and was described as being “less than half of their maximum life expectancy” by the home inspector who examined them during the buying process). Question. Wouldn’t something deemed “outside of [its] usable lifespan” be something that is no longer usable; as in it no longer works? My water heater, which again was just fine 24 months ago, was suddenly an issue big enough to warrant non-renewal of my insurance policy unless replaced. Who replaces a water heater, or something like that, based solely on its estimated life expectancy? Nobody does! When it starts acting up or stops working, that’s when it gets replaced. Mine works fine, shows no signs of wear or rust or any soon-to-fail red flags. And as I told the agent at Lemonade, even if it were to fail - water pouring out all over - it is in a section of my basement that purposefully has a drain directly next to it should such a disaster happen. Regardless, Lemonade insisted that these two critical issues were of such magnitude as to warrant severing ties with me. Something seemed off; something still does. I asked several homeowner friends if they’d ever experienced or heard of anything similar and nobody had, and everyone thought it was really odd. I even ran the scenario by insurance agents I spoke with while getting quotes for a new policy and they seemed genuinely confused by it as well. It initially seemed like Lemonade had a good thing going as a relative newcomer in the insurance world but, their new spin on an old model doesn’t seem to be all that it was hoped to be. It’s been said, when life gives you lemons, make lemonade. In this case, however, I’m just going to grab the vodka and the sugar and make lemon drops.
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tj
5 days ago
Snelle afhandeling en goed contact
Snelle afhandeling en goed contact
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irene shupe
7 days ago
Easiest claim process and consistency…
Easiest claim process and consistency with their policy. We transitioned after being disappointed with Trupanion’s coverage and multiple exclusions after being with them for 10 years. Specifically Trupanion does not cover exams even though these are the majority of vet bills and the assessments and they restart coverage by each condition so if your dog has a eye ulcer in the right eye and develops infection in the left eye, they make you qualify individually for both even though the vet treats for both. Lemonade is inclusive, makes it easy and now I know my pet is covered. This makes a huge difference as you are just worried about your pet recovering and any extra burden of insurance claims just makes life harder. With Lemonade I submitted everything via my phone and was approved in less than 24 hours.
M
mikec
7 days ago
Easy pet insurance
It's been a smooth experience so far. There's no human interaction. Saves money, but I miss a human touch. I've had 2 wellness exams/vaccines for my cats. I submitted paperwork and was reimbursed within a couple days. Everything has been straightforward. If you need pet insurance. I would recommend Lemonade.
D
dani
7 days ago
Very grateful for Lemonade
Lemonade has been an incredibly helpful company and I’m so glad we got pet insurance! Our dog got heartworms and a yeast infection this year, and Lemonade made it super easy to submit claims through their app and follow up with questions via email.
C
c paraskevas
7 days ago
Lemonade best investment you can make!
Lemonade best investment you can make! I am so glad I made the decision to sign up for Lemonade pet insurance. I was honestly hoping never to use it but we all know that pets get sick. The enrollment process is a piece of cake and the claim process is even easier! If you are hesitant at all in signing up - don’t! You will eventually need it during your pets life - better to be prepared and have peace of mind!
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hilarri shaw
7 days ago
Good job!
Good job! very helpful and quick thank you
P
paty palacios
7 days ago
Great Experience
The entire experience has been amazing. Customer service is quick and always available to answer questions. I feel very fortunate to have found this insurance for my pets.
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michael pendergast
7 days ago
I made a claim and it was paid
I made a claim and it was paid. It was pretty simple.
D
de meneer
8 days ago
Waar is het addertje?!
Ik was gestruikeld over een kabel waardoor ik mijn videokaart kapot heb getrokken. Het contact verliep echt enorm soepel en ben zo ontzettend blij dat ik nu een nieuwe kan kopen. Absolute aanrader deze verzekeraar. Ook helemaal niet duur trouwens en voor iemand die gewoonlijk weinig te besteden heeft is zo een zekerheidsgevoel heel fijn.
H
heather
8 days ago
I’m thankful that we purchased…
I’m thankful that we purchased insurance for our cat. The annual preventative services and vaccines that are covered almost pay for the years premium and are much appreciated benefits. I hope we never need the insurance beyond that but know that in an emergency we are covered and I don’t have to hesitate over making care decisions based on cost. Lemonades got me! It’s super simple to file a claim for reimbursement. Fantastic customer service - I highly recommend!
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deeann polizzi
9 days ago
The app is so easy to use and any time…
The app is so easy to use and any time I have needed to file a claim or understand the policy better a friendly response is so quick and helpful.
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maria gkourmpatsi
9 days ago
Super easy and quick customer service
Super easy and quick customer service! Highly recommended
R
robert enriquez
10 days ago
I wasn't expecting much
I wasn't expecting much. Last time I took in my cat (digestive issue) they refused the coverage. Said his diarrhea was a pre-existing condition which is wasn't, it was a parasite we discovered later not the vet. I contested their findings, they refused to update. Cat is completely healthy. This time around they were helpful, accepted the charges(ear damage) and paid in just a couple of days.
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joel pilcher
11 days ago
DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!! U get passed around and did excuses not to pay your claim. They use 3rd parties who don’t communicate to each other. Total joke of a company. Trying to get a full refund of my policy. Take my advice steer clear
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tricia uselton
11 days ago
Lemonade Pet Insurance - with Wellness Plan
I purchased pet insurance, with a wellness plan earlier this year. Luckily, I have never had to file a claim on the accident/injury side; however, I have filed 2 claims under the wellness plan. Both claims were approved immediately and funds were sent to my bank immediately. One other point, that everyone should know is this - you can't file a claim on a computer, it can only be done on your mobile device through the Lemonade app!
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hannah weaver
11 days ago
Incredibly easy and intuitive app
Incredibly easy and intuitive app, clear and timely communication from representatives, very efficient and was paid within 48 hours on every claim submitted so far.
S
sherry pepper
11 days ago
When our pup got hurt Lemonade was…
When our pup got hurt Lemonade was wonderful at walking us through the claim process. It was a easy pleasant experience and helped make this difficult time a bit easier. I would recommend lemonade to everyone that has a fur baby!
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macy g
13 days ago
Super tevreden
Super tevreden, snel en vriendelijk geholpen!
L
lewis
13 days ago
Absolutely terrible company to deal…
Absolutely terrible company to deal with. Claim has being ongoing for 2.5 months, you get passed from third party to third party having to explain the full situation again in full every time. Every time one third party agrees to payout they pass you to the next one to start process again. Premiums are cheap for a reason! Steer well clear!!
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xavier daillencourt
14 days ago
Quick, responsive, flexible and supportive
Lemonade helped us with our claim after a fire incident. They were really kind and supportive along the way, quick to respond, and very quick to approve our claim once submited. Their help was hugely appreciated in this difficult moment.
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laura prendergast
14 days ago
Quick and Easy!
Quick, fair, and efficient! The app is so easy to use and the coverage is great!
B
bk
15 days ago
Sehr guter und schneller Service
Sehr guter und schneller Service! Schaden super gut und schnell Reguliert!
J
ju
15 days ago
Une assurance humaine et réactive !
Je suis assurée depuis plus d'un an. L'échange est toujours fluide et personnalisé. Pour avoir eu un souci de vol la réponse apportee à été rapide, efficace et satisfaisante.
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loren doyle
15 days ago
Quickest and easiest claims process
Quickest and easiest claims process. So simple to get reimbursed
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dan bergey
17 days ago
Quick and efficient reimbursement
I filed claims for ~3 months of tests due to elevated liver levels and it was resolved and reimbursed in under a week
A
ariadne c.
19 days ago
Fast and Easy to use Lemonade
My experience was fast, and easy to get paid out on my claim. I filled out my claim and was paid out the same week. An amazing experience and glad I chose Lemonade for my pet insurance policy.
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gabriela
20 days ago
Great Service
I always get exactly the help I need on time. This service gives me peace of mind about anything that might happen in the future.
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denise mccabe
21 days ago
The absolute best pet insurance
I have consistently had terrific interactions with everyone I have spoken to at Lemonade. They are quick to respond, friendly and supportive. The claim was approved and paid very quickly. I recommend Lemonade to anyone who is looking for pet insurance. Ten stars.
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tom s
21 days ago
Thank you for making it easy.
Our experience with Lemonade has been exceptional. The app is simple to navigate and the communication is great! We are beyond satisfied. Thank you Tom
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helen
21 days ago
This is my first time buying pet…
This is my first time buying pet insurance because I was young and naive when I purchased my puppy years ago. I heard lemonade is one of the best pet insurance out there and I can agree now that my senior doggy had a unpredictable moment with a seizure and we had to bring him to the vet who referred us to the neurologist. The claiming process with super simple and quick. Will recommend lemonade to all my family and friends
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sc24
21 days ago
Easiest process!
Easiest process. Very quick. Love this insurance for my pup
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abdulaziz abouelkheir
22 days ago
Be cautious when selecting pet…
Be cautious when selecting pet coverage. Main print is mis leading.
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tia carle
22 days ago
It was very user friendly and I…
It was very user friendly and I received my payment really quick
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shykell ledford
22 days ago
Easy and Quality
It's such an easy process to take care of myself, and then if I do make a mistake, their customer service is quick to respond and make it right!
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jeanne
23 days ago
Je ne recommande pas !!!
Je ne recommande pas ! Je me suis fait volé un bien personnel, j’ai souscrit à l’assurance vol en dehors de chez soi. Après un delais de pratiquement une semaine, Lemonade refuse de couvrir mon vol car je n’étais pas présente quand ça s’est produit ! Donc si on me vole mon vélo attaché quelque part je ne serais pas remboursée non plus ? C’est absolument n’importe quoi ! Je vais résilier mon abonnement et je vous déconseille Lemonade !
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terry
23 days ago
Has a get out for paying out massive…
Has a get out for paying out massive scam avoid them as you can see with other reviews the just want your money that's it and u can't actually speak to an actual person it's all app based and email
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kandace asmus
23 days ago
Reimbursement for claims could not be easier!
Reimbursement for claims could not be easier
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georgia
25 days ago
ordered 2 lots of boots different…
ordered 2 lots of boots different colours sort and long they turned up fast and they are amazing just ordered me and my daughter another pair
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jordan harris
a month ago
Got a quote from these guys for a new…
Got a quote from these guys for a new homeowners policy. Continued on, uploaded the home inspection report as requested and now crickets. Both my mortgage company and myself were getting no response for nearly a week until today when Alexis W from support told us a 10 business day review is now needed to determine. That is excessive. She then just told me if that doesn't work to find another company. Kinda will have to since escrow will close by the time you make your decision.
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aleena
a month ago
Lemonade is where it’s at!
submitting claims is so easy using the app. The team is super fast and responsive with any issues! I did find that submitting larger claims in the app is glitchy and won’t go through so that is a bug that can be fixed but they can also take claims through the phone or review it themselves! I love Lemonade and would recommend it to any friends and family with pets.
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leonardo
a month ago
worthwhile
The process to submit a claim is easy and the response was really quick.
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花见绮绮拉
a month ago
So glad I chose the right pet insurance!
The claims process is simple (asking the hospital for a clear receipt helps). I claimed the cost of an annual check-up (vaccines and some tests) for my cat and induced vomiting after my dog ​​ate something. They were all successful and refunded within minutes of submission.
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melissa olshow
a month ago
Super easy process
Submitting a claim is very easy. The team responds so quickly and it was seamless.
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kenny
a month ago
Quick and painless process to receive a…
Quick and painless process to receive a reimbursement for shots and well visit. Love the app and the communication I received on the process.
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parking.com customer
a month ago
Earlier in October 2023 my dog ate…
Earlier in October 2023 my dog ate something she shouldn't have and fell ill. After a few visits to the vet we were able to treat her. Lemonade made it very seamless and quick to submit the receipt utilize the lemonade app.
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julia
a month ago
So sollte Versicherung sein!
Von der Tatsache, dass sich bei Lemonade die Versicherungen transparent und unkompliziert über die App abschließen lassen und monatlich kündbar sind, war ich von Anfang an begeistert. Doch die wirklichen Qualitäten einer Versicherung zeigen sich ja am Ende erst wirklich, wenn es dann doch einmal zu einer Schadensmeldung kommt. Und auch hier muss ich sagen top! Wieder alles unkompliziert über die App und eine sehr schnelle Abwicklung. Noch dazu hat uns Emira vom Schadensteam, die Stühle die zu Schaden kamen recherchiert und uns einen Anbieter herausgesucht, wo wir genau diese wieder beschaffen können. Das hat uns positiv sehr überrascht und uns immens gefreut! Absolute Weiterempfehlung!
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katie moeckel
a month ago
Lemonade pet insurance - So Simple!
Lemonade pet insurance has been simple & fast. It really helped when my pet got sick while my parents were watching her and she became sick.
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jen labar
a month ago
Easy, Fast Claim Process
I recently had to submit a claim because my dog was bitten by a rattlesnake, and had to have emergency veterinary care. (Happily, he's fine). Lemonade made this process so easy and fast. I submitted the requested info online, and they issued my payment within a couple of days. Highly recommend!
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heather he
a month ago
Super fast claim process
Super fast claim process
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daniel
a month ago
Dégâts des eaux
Suite à un dégât des eaux nous avons étés suivi et dirigés par des mains de maître je recommande vraiment vraiment vraiment LEMONADE 👏👏👏
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madeline jeffery
a month ago
Claims processed in less than 48 hours
My claims for 2 emergency vet visits were approved EXTREMELY FAST (within 48 hours) and it was super simple to upload my invoice, receipt, and vet notes to submit the claim. I was still able to submit the claim even though I didn't initially have the vet notes which was great! I later asked my vet for the notes and was able to upload a PDF of notes through a link Lemonade emailed to me. I'd transferred money from a savings account in anticipation of using that money to pay off the large vet bill while I waited for the claims (I was anticipating weeks) and that was never needed! Lemonade deposited the claim amounts directly into my bank account within a day or two of me having my claim approved.
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jd
a month ago
Always love using Lemonade
Always love using Lemonade. Great service, great peace of mind, and they're always there for me and my pet.
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liz c
a month ago
Great and easy
Great and easy
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customer
a month ago
I have contents insurance with…
I have contents insurance with additional high value items on the policy, I recently lost one of those high value items and made a claim. From the start to the settlement the service from Claudia was impeccable, the claim was settled in 16 working days, would I recommend Lemonade, 100% yes
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tom
a month ago
Goede service
Na het indienen van mijn claim werd er best snel persoonlijk contact met mij gemaakt via de mail. Ik was blij dat dit zo'n persoonlijke aanpak kreeg. De communicatie was erg duidelijk en vriendelijk.
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dean kirkpatrick
a month ago
Fast and Easy Claim Processing
Lemonade was able to very quickly reimburse me for a visit to vet for our dog after we took her in for an emergency exam with a neuro vet. Luckily our little Jackie is okay, and having quick coverage/reimbursement (within seconds of filing) from our pet insurance helped alleviate some of the stress that comes with these situations.
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kirsten stein
a month ago
Fast service
Lemonade makes it very easy to file claims and i got my return super fast!
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shana b
a month ago
Great service!!
Wow! We had one sick pup and Lemonade made the process so simple. He’s back feeling great again and we’ve already received reimbursement from Lemonade for all his medical bills! The submission process was unbelievably easy, customer service was outstanding, and we recommend everyone we know to Lemonade now! Nicely done!
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tara
a month ago
Excellent Pet Insurance
The app is super clear and easy to navigate when submitting claims for your pup. The reimbursement turnaround time is less than 48 hours with a breakdown of what was covered and why based on your chosen plan(s). A lot of research went into choosing the right pet insurance for our large mastiff mixed breed, Bruce and I wouldn’t change a thing. 5 stars and 4 paws up! 🐶🐶🐶🐶
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sarah
a month ago
Claims process is extremely easy and…
Claims process is extremely easy and hassle free. Customer service is excellent.
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fertas
a month ago
Excellente assurance.
Excellente assurance.
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amie gates
a month ago
Filing a claim is simple
Filing a claim is simple. The payout was processed immediately, right into my bank amount. Seamless!
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stephen rath
a month ago
Fantastic. Fast and excellent service.
Fantastic.
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ralph wells
a month ago
Best pet insurance
You love technology, quick response on claims, understanding of the guidelines and best customer service among insurance companies? I wish I had Lemonade before!
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agnes kimdugan
a month ago
Thank you for such a wonderful service.
Our dog ended up overnight at a emergency vet and we had a big peace of mind knowing that we had Lemonade coverage. We put in the claim on the 18th and had the approval plus the reimbursement in our back on the 19th. This has been such a wonderful experience and I can't believe the level of service we received. The claim process was so easy and simple. The app is EASY. Thank you so much!
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zeinab elbeltagy
a month ago
Mon sinistre a été traité rapidement
Mon sinistre a été traité rapidement et efficacement Océane qui s'est occupée de mon cas a été fantastique. Très gentil et professionnel. Très bonne assurance. Je vous remercie
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herr schlucht
a month ago
Excellent customer support (no claims experience)
Every single question I had was answered wonderfully by the customer support in Germany (shout out to Timo). The app is transparent and not misleading like many insurances out here. Luckily, I never had to use the insurance but I hope the experience goes as seamless and it has been so far.
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ryan alvis
a month ago
Honest and Convenient Pet Insurance
I have Lemonade pet insurance for my dog who recently had surgery. Through their app and email, I was able to provide information for a pre-approval, and submit a claim against that pre-approval after the procedure was done. The claim process took mere minutes via the mobile app and I received expected coverage and a reimbursement THE NEXT DAY! Insurance tends to be full of fine print and gotchas, but I find Lemonade to be straightforward, simple and their staff is very responsive and helpful.
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lil
a month ago
Took Stress away during Emergency
Had an emergency visit recently. It’s stressful enough to worry about your fur baby. Lemonades customer service took a lot of the financial stress away, the claim filing took 2 minutes and I had the result and reimbursement within a day. Cannot recommend this enough simply for the peace of mind. Thankfully this was a minor emergency around $500 but could have very easily been a few thousand. Your pet is basically one of your children, you should have insurance for them just like you would a human!
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daniel elliott
a month ago
A very good experience
My dog required many tests and X-rays and the invoices totaled about $3000. Lemonade covered most of it. They reimbursed me directly into my bank account within a week of filing the claim. The process was quick and easy and without any surprises. Based on my experience, I recommend this pet insurance highly.
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susana
a month ago
Lemonade is amazing
Lemonade is amazing. You guys have been there for me when I’ve needed you the most. I never have to worry about getting the best care for my pup. Thank you so much!
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carol zatsky ficker
a month ago
We have a policy for a year or more
We have a policy for a year or more. A hurricane came to Palm Springs Ca and we had water damage. Our agent William had 2 adjusters who both said we had storm damage but Lemonade will not cover cause they do not believe we had a storm that caused the damage? Really? Very frustrated and bad communication with the agent and this company doesn’t care .
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matthew scott
a month ago
Simple claim process that works just as…
Simple claim process that works just as advertised
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sem
a month ago
Fijne ervaring met de app en personeel
Het was erg eenvoudig om via de app een claim voor mijn gestolen fiets in te dienen. De volgende dag moest ik nog wat aanvullende informatie aanleveren, maar vervolgens was het een tijdje stil. Na 3 weken wachten besloten om toch even te bellen. Aan de telefoon heeft een vriendelijke meneer mij direct verder geholpen en is mijn claim binnen een uur afgehandeld.
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amos elberg
a month ago
I filed a claim and they paid it quickly
I filed a claim and they paid it quickly
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ethan leventhal
a month ago
Lemonade has you and your pet covered
The app is convenient and the entire Lemonade team goes above and beyond to provide quality service and assistance through the process. Was able to submit my claims while sitting in the vets office and felt peace of mind while my dog was being cared for that it would be covered.
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camus
a month ago
Top.
Société réactif lors d'un soucis qui à su répondre à mes besoins très rapidement. Sinistre résolu en a peine une semaine et cela aurait pu être encore plus rapide mais j'ai dû attendre le retour de l'entreprise pour le devis.
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loup masneri
a month ago
Très réactif et compréhensif
Très réactif et compréhensif, ils m’ont accompagné dans le processus d’un sinistre. Contact facile par mail/sms et l’application est très bien faite.
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siobhan mccourt
2 months ago
DO NOT USE
DO NOT USE! THIS COMPANY IS ALL SMOKE AND MIRRORS AND DO NOT COVER ANYTHING. THEY HAVE A LOT OF SMALL PRINT AND LOOPHOLES. EVEN WHEN YOUR CLAIM IS FULL PROOF PROVEN ETC. THEY MAKE IT A HORRIFIC EXPERIENCE AND BLAME EVERYONE ELSE FOR HOLDUPS ETC. THIS COMPANY BY FAR IS THE WORST.
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aman kejriwal
2 months ago
Lemonade - Champion from insurance purchase to claim reimbursement!
Lemonade had already impressed me when I was buying home contents insurance from them. The super simple UI, clear and easy to understand policy, and a very well made app already convinced me that this company is going to change the insurance industry as we know it! On top of that, the premium rates offered are phenomenal! My bike got stolen this month in Amsterdam. The location is away from from home. I filed a claim with Lemonade through the app and was once again awed by the ease of using the interface and how prompt their responses were. Within 10 days, my claim was approved and money transferred to my bank account. I have never known a more customer centric insurance company.
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matthew hill
2 months ago
Lemonade is awesome
Lemonade is awesome. It’s very user friendly and easy to understand. Service is fast and great and getting claims approved it way easier than I expected and my bank account was reimbursed immediately!!
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james mcwilliams
2 months ago
Good and speedy claim review.
Good and speedy claim review.
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edgar peralta
2 months ago
Super fast response and approval!
Super fast response and approval!
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sahim nadia
2 months ago
Suite a un dégât des eaux.
Suite a un dégât des eaux. Alice qui c'est occupée de mon dossier a été formidable. Une gentillesse,un grand professionnalisme et beaucoup de conseils. Très bonne assurance. Merci
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nilafay ferrand
2 months ago
App on the phone is great
App on the phone is great - if something doesn't work, a rep calls & handles the challenge - 2 days for review & reimbursement of our Vet charges is awesome.
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krissy flippo
2 months ago
Persoonlijk ondanks online!
Accuraat, snel, persoonlijk (ondanks alles online), vriendelijk en betrokken!
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nico b
2 months ago
unkompliziert
Schneller, freundlicher und persönlicher Kontakt und auch Bearbeitung. Die App ist auch klasse und unkompliziert. Immer wieder gerne
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gabriel avalon
2 months ago
Rediculous claims orocess
When time came to renew my home insurance I decided to give lemonade a try based on reasonable rates and generally good reviews. Sadly this was a bad mistake and one that I will never repeat. Sadly I recently had an accident which resulted in damage to my ultra wide computer monitor. I claimed on my Lemonade poicy and that’s when it all went down hill. The superfast claims process is non existent. The problem seems to be that I had the misfortune to make this claim in the third month of my policy. Lemonade wrote back and asked for further photos and description of the events leading to the claim which is fair enough. They also asked for the details of the policy I held prior to lemonade. I thought this strange but provided policy details and the company I had been insured with. The next reply from Lemonade then asked me to forward a copy of my previous insurance certificate before they can move forward with the claim. The reason they cite is and this is a cut and paste “ Because your date of loss and policy inception date are so close we are looking for proof that you held another contents insurance policy when your Lemonade policy was purchased.” I have checked and nowhere can I see terms and conditions stating you can only insure with Lemonade if you were insured prior to taking out insurance with them. This seems 1. Reasonable 2. It makes me feel like I am being treated as a fraudster My previous insurers operated an online portal for viewing documents which is closed after the insurance is not renewed. I have contacted them and they will send it but it can take 10 days further delaying my claim and the time I cannot use my PC. I certainly will not be renewing my policy with these clowns