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Lemonade Pet Insurance Review

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Reviews 770

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BestMoney Staff
Bestmoney Staff
Jul. 27, 20214 min read

Lemonade summary

Lemonade says they are the fastest claims payment, and considering they offer hassle-free digital pet insurance run by AI, we agree. Lemonade helps cover the costs of treatments your pets need for accidents and illnesses and is actually affordable.

Pros

  • Affordable premiums
  • Fast and easy-to-use app
  • Policy bundling discount

Cons

  • Pre-existing conditions and most dental not covered
  • Not available in all states
Lemonadeat a glance
4.8

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement

5.0

Claims payout waiting period

Same day

5.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

Multiple bundles available

4.0

Lemonade Lemonade Visit Site

What Does it Cover

A basic Lemonade policy will cover these costs:

  • Diagnostics: Blood tests, urinalysis, x-rays, MRIs, lab work, CT scans, and ultrasounds
  • Procedures: Outpatient, specialty and emergency care, hospitalization, and surgery
  • Medication: Injections and prescription meds

You can also add on Lemonade’s Preventative and Wellness plan for an additional monthly cost. This add-on plan covers:

  • Annual physical
  • Annual heartworm and parasite test
  • Annual blood work
  • Up to 3 vaccines
  • Live chat with pet medical experts

Additionally, Lemonade’s Extended Accident and Illness package will cover fees associated with vet visits and physical therapy treatments, such as chiropractic care, for an additional cost. Pet owners can choose both add-on insurances or select which one they prefer. And a Lemonade policy with both add-ons still ends up cheaper than many competitors' basic policy.

Insurance Plans & Pricing 

Pricing varies on location, pet, and deductible amount. Pet owners can opt for 70%, 80%, or 90% coverage with an annual deductible of $100, $200, or $500, and an annual limit anywhere from $5,000-$100,000. Choosing different coverage options will change your monthly price, but it’s entirely customizable. Here are a few examples of coverage costs:

  • Four-year-old dachshund from Los Angeles, Calif. cost $32.67 per month with 80% coverage, $20,000 max coverage, and an annual deductible of $250.
  • One-year-old mixed breed cat from New York, New York costs $10 per month with 70% coverage, $20,000 max coverage, and a $500 deductible. 
  • Two-month-old medium mixed breed puppy from Raleigh, North Carolina, costs $24.33 per month for 90% coverage, $100,000 max coverage, and a $100 deductible.

What is Not Covered

Lemonade does not cover animals younger than two months.  Pre-existing conditions and illnesses and behavioral conditions are also not covered. Pet owners will not be covered in these events either:

  • Elective surgery
  • Spay/neuter
  • Behavioral treatments 
  • Dental care (unless dental care is required as the result of an accident)
  • Alternative and experimental treatments

Waiting Periods

Lemonade offers three different waiting periods once a policy’s start date is in place. 

  • 2 days for accidents
  • 14 days for illnesses
  • 6 months for cruciate ligament events

Coverage Limits

Pet owners can choose their coverage limits from $5,000 to $100,000. Usually, the difference in coverage limits only costs pet owners an extra dollar or two per month, so be sure to select different scenarios Lemonade’s automatic claims quote to find the right coverage and price for your pet. 

Reimbursement and deductibles

Lemonade allows pet parents to choose between a 70, 80, or 90% reimbursement rate and an annual deductible of $100 to $500. The deductible is what you must first pay for insurance coverage to kick in. 

For example, if you have an 80% reimbursement rate and $250 deductible for your two-month-old puppy and they swallow a toy, your vet might charge $5,000 to remove it. With Lemonade, you will pay $1,250, and insurance will cover $3,750. If another incident or vet visit happens within that year, you will not have to pay your deductible again. 

Claims and Service 

All Lemonade claims are made through their app. Once you sign-in to the app, just file a quick claim. Lemonade makes the claim process quick and simple, and many times claims are reimbursed the same day. Lemonade must connect with your bank account to send you your reimbursement. 

What You Might Like 

Pet owners will love that Lemonade has a minimal waiting period for accidents and illnesses. Coverage is also very affordable for most young pets. The fast claim filing process is easily done through the Lemonade app, so you can possibly get reimbursed even before you leave the vet’s office. 

What Lemonade Could do Better

While Lemonade is an excellent pet insurance option, they are not as widely available as some other options yet. 

Contact Details and Address

To contact Lemonade, use the company’s website AI chat or through the app. Additionally, here is Lemonade’s phone number and support email address:

  • Phone: (844) 733-8666
  • Email: help@lemonade.com

Bottom Line

For pet insurance that is streamlined and flexible, Lemonade offers great premium prices for young and healthy pets. 

Methodology

This review was gathered through researching Lemonade’s website and gathering quotes from possible pet scenarios. The reviewer also took into account the information and reviews left on BBB and Trustpilot about Lemonade. 


BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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  • author
    Justin
    Jan 01, 1970
    The entire experience is phenomenal

    The entire experience is phenomenal to someone looking for a virtual insurance solution. The app works to perfection, the employees are friendly, and the claims are settled quickly. Nothing else I could ask for.

    ...

  • author
    Abigail Lajti
    Jan 01, 1970
    Just get this insurance and forget about it until you need it

    I've had Lemonade insurance since 2019 and just submitted my first claim now (a very sad stolen bike incident) - the process was straightforward and with a kind and understanding support team. I can really recommend Lemonade for their and overall easy user experience.

    ...

  • author
    Alexandra
    Jan 01, 1970
    Best experience I ever had with an…

    Best experience I ever had with an insurance company. Filed a claim yesterday, easy process to follow - all online - then very fast and accurate follow up questions, ultimately leading to my claim being approved in less than 24 hours. I am sincerely thrilled and can only recommend Lemonade as a top notch insurance company. Well done

    ...

  • author
    Mawiine S IV
    Jan 01, 1970
    Sinistre réglé très rapidement

    Sinistre réglé très rapidement

    ...

  • author
    Uwe Begung
    Jan 01, 1970
    Diese Versicherung ist das letzte

    Diese Versicherung ist das letzte. Einfach zum Kot….

    ...

  • author
    Gilles F.
    Jan 01, 1970
    Très réactif dans le traitement de mon…

    Très réactif dans le traitement de mon dossier le seul petit bémol c'est que quand vous assurez votre appartement avec un garage rien n'est précisé dans le contrat que la porte de garage ne soit pas pris en compte lors d'un litige

    ...

  • author
    Katy Clark
    Jan 01, 1970
    I would give it 0 stars if I could

    I would give it 0 stars if I could. They consider intestinal worms that come from the environment that is cured with one dose of medicine a preexisting condition. So if your puppy had it before your plan, which most the time they will cause most puppies do, they wont cover them if they get any form of intestinal parasite, doesn't even matter if it is a different worm. That's like saying if your baby got a cold before it was insured that the insurance would consider it preexisting and won't cover the baby getting any other colds. They also cover such a little amount, the shots they "cover" they only cover a small portion of the cost, I've never had a visit be anywhere close to covered by them, I still pay at least $100 out of pocket everytime. For the price its not worth it, I have three dogs and they are two huskies and a german shepherd, they do stupid stuff sure but have only ever needed to go for checkups but once a year. Even the occasional trip we took when the puppy had worms wasn't that expensive but the fact I pay for him to be covered when he is sick and he isn't is disgusting. They will find loopholes to not pay the bill.

    ...

  • author
    Ramesh Chander
    3 days ago
    The most seamless insurance buying…

    The most seamless insurance buying experience!!

    ...

  • author
    DeeJB
    4 days ago
    BEWARE misleading, mismanaged, not reliable

    BEWARE. I have had Lemonade for the past few years, and used to rave about them. I heard they are losing money and raising rates so possibly this is why they are changing, but how did they donate so much in unused payouts last year? (Which was one of the features I loved) Recently, it seems since Covid, things have changed. I never filed a claim, nor for years before I was with Lemonade, and always paid on time. They seemed so nice - maybe too nice? But then in late Spring of 2022 I was working less due to Covid and when I went into my Lemonade account, I got a message saying "You can take up to 60 days to pay your premium" now because of Covid, and "We also extended our grace period." I thought "these people are amazing!" Well, I didn't use the 60 days, but I felt no pressure and did pay the day after and a couple days after my normal due date knowing I had more time for a few months. I took screenshots of Lemonade's messages and kept copies of the emails I received, so I have proof. Well, I just got a notice that they have decided to not renew my policy because of "uneven payments" - I contacted them, and apparently their management was not talking with their underwriters because the rude gentlemen in the underwriting department I spoke with insisted that you can't be late at all, even when I showed them proof that Lemonade offered people more time. They had no interest in hearing it or discussing it. This "uneven payments" was the only reason they gave. I never filed any claims and never was late (before what they now call late because it barely went past the normal due date by a couple days, which they offered and encouraged way more than that). So, Lemonade basically told people they had extended their grace period and had 60 days to pay when they really didn't. I would have been much more vigilant if I hadn't depended on that offer they gave me. I imagine other people will find out they were duped and get dropped, as well, which makes it harder to get insurance from another provider. I will be contacting the state insurance regulators to report my experience with Lemonade's very misleading and possibly illegal behavior. You shouldn't be able to renege and penalize people for simply taking advantage of an offer you chose to make. Don't trust them - they aren't good for their word. They're clearly mismanaged. And if you ever have an emergency where you need to file a claim, I wouldn't be surprised if they blame you and bail.

    ...

  • author
    Ezequiel Orozco
    Sep 23, 2022
    Great first experience with Lemonade.

    The app and their customer service is top notch! Had a great experience with Michiel. The claim was settled quickly. The amount received will be in my account within 1-3 working days.

    ...

  • author
    Andrea
    Sep 23, 2022
    Fantastic service!

    Reliable service! The claim I opened was smooth and clear thanks to Lemonade staff

    ...

  • author
    Samuel
    Sep 23, 2022
    Tanja goed & snel geholpen

    Tanja goed & snel geholpen. En claim snel op mijn rekening gestort. Mooi voor het weekend 👌🏾

    ...

  • author
    Jessica
    Jan 01, 1970
    The New Way to Insure

    Affordable premiums, empathetic customer service, and aesthetically pleasing design. Not to mention unclaimed money goes to the charity I choose! Definitely recommend.

    ...

  • author
    Jeff
    Sep 22, 2022
    Significant premium increase

    I love Lemonade. I find their customer service to be personal and efficient, their app is easy to use and I get the sense the company genuinely cares. However, our premium went up a significant amount (20%) after the first year and our dog had no new medical problems. It feels like a bait and switch and is unsustainable over the lifetime of our pet. =(

    ...

  • author
    Jari
    Sep 22, 2022
    Tanja heeft me fantastisch geholpen

    Tanja heeft me fantastisch geholpen! Ze was erg meelevend en fijn te bereiken. De communicatie was duidelijk, vlug en simpel. Ik had nooit verwacht dat alles zo goed en snel geregeld zou zijn. Ik ben echt blij dat ik bij Lemonade verzekerd ben!

    ...

  • author
    madelon appelmelk
    Sep 22, 2022
    Heel erg snel en vriendelijk geholpen…

    Heel erg snel en vriendelijk geholpen door Tanja 🤗 21 september de claim ingediend en 22 september afgehandeld 😃 Ik kan over een paar dagen een nieuw fornuis /oven aanschaffen 😃

    ...

  • author
    Zach
    Sep 22, 2022
    HORRIBLE COMPANY BASICALLY A BAIT AND…

    HORRIBLE COMPANY BASICALLY A BAIT AND SWITCH!! I purchased lemonade last year. I purchased preventative coverage as well! They make up this and that about how much is covered along the way especially for flea, tick, and heart worm meds. There was no limit until I submitted for reimbursement. I let that go. A year later I go to file a claim due to some allergy issues. They considered it a preexisting condition because he had an issue with inflammation in his tail a year earlier that was undiagnosed! Allergies present themselves in many forms and come and go. They are NOT A CHRONIC CONDITION so it was quite clear that they would use that as an excuse for any future conditions. DO NOT USE THIS SCAM OF AN INSURANCE COMPANY they are NOT BACKED BY THE BBB either!

    ...

  • author
    Bas
    Sep 21, 2022
    Ben goed geholpen met de afhandeling…

    Ben goed geholpen met de afhandeling van mijn claim. Heb meerdere malen contact gehad en zijn transparant en behulpzaam.

    ...

  • author
    Tom
    Sep 20, 2022
    Easy to use and great flexibility to…

    Easy to use and great flexibility to add additional items. I have just completed a claim, took me less than 5 minutes to submit and less than 24 hours to approve.

    ...

  • author
    van Leeuwen
    Sep 20, 2022
    Zeer fijne ervaring

    Zeer fijne ervaring. Soepel proces. Snel geregeld. Ik zou alleen willen dat ik alles ook vanaf de website zou kunnen regelen. Of dat er minstens een iPad app is. Dus niet een iPhone app op je iPad.

    ...

  • author
    Martin
    Sep 20, 2022
    Een top bedrijf met kundig personeel.

    Een top bedrijf met kundig personeel. Mijn claim werd snel opgepakt en behandelt. Ze zijn goed bereikbaar via mail en telefoon. Ik hoop dat de uitbetaling net zo snel gaat als de afhandeling van de claim. Al met al een aanrader

    ...

  • author
    Jill
    Sep 20, 2022
    duidelijk en heel snel

    Op een duidelijke en snelle manier een claim kunnen indienen. Fijne communicatie en binnen extreem korte tijd te horen gekregen dat ik mijn vergoeding kreeg. Erg fijne ervaring met lemonade.

    ...

  • author
    Martje Benny
    Sep 20, 2022
    Ik deel haast nooit ervaringen maar…

    Ik deel haast nooit ervaringen maar deze kon niet uitblijven. Dit is werkelijk de enige verzekeraar met gevoel voor de medemens. Hun manier van communiceren verloopt vlot en hun medeleven voelt echt. Ze handelen snel een claim af en geven je zonder er naar te hoeven vragen een update. Fijner kan het niet ik heb werkelijk GEEN verbeter punten. Ik heb al m’n familie leden en collega’s geadviseerd hier klant te worden.

    ...

  • author
    Sara DeBoer
    Sep 20, 2022
    Easy to file claim

    Easy to file claim, friendly support, fast turn around time for processing my claim, helpful team, quickly got the refund.

    ...

  • author
    Nicole Paulino
    Sep 19, 2022
    Best Claims Process!! Thank you!

    Honestly, I get so much peace of mind knowing the Lemonade team will take care of my claims during the hard times. My cat has been having medical issues and I am thankful that the claims process is so simple because my mind was so distracted and focused on my cat that I wouldn’t have been able to put any more effort elsewhere without having a mental breakdown. I am new to pet insurances but I can already tell this is one of the best, if not the best!

    ...

  • author
    John Leipelt
    Sep 18, 2022
    I filed a claim for our puppy which…

    I filed a claim for our puppy which required several vet visits. Very easy to file a claim and submit the medical records. My refund was deposited into my checking account in just a couple of days.

    ...

  • author
    Leslie Sanchez
    Sep 18, 2022
    Really helpful and fast

    Really helpful and fast

    ...

  • author
    James
    Sep 17, 2022
    Lemonade for Pet Insurance

    Our experience with Lemonade has been excellent. When we bought pet insurance for our dog we had no idea that he would have a series of seizures. We file a monthly claim to cover his medication. The process is simple, and the agents are empathetic. We unconditionally recommend Lemonade for pet insurance.

    ...

  • author
    Jennifer Terrock
    Sep 17, 2022
    I'm highly impressed with Lemonade!

    I'm highly impressed with Lemonade!! My first time using it was to cover vaccines! I was paid back within minutes! Very good customer service too!!

    ...

  • author
    Samuel Grogan
    Sep 17, 2022
    The team at Lemonade reviewed my claim…

    The team at Lemonade reviewed my claim and returned money to my account quickly.

    ...

  • author
    Alexis Queroy
    Sep 16, 2022
    Parfait 👌

    Dégâts dans l'appartement d'une amie en suisse. Reglé rapidement et avec beaucoup de souplesse sur les modalités. Prise en compte de la conversion en Franc Suisse. Juste parfait.

    ...

  • author
    Janet
    Sep 15, 2022
    Collects Personal and Property Information; Offers No Coverage After

    Like other reviewers mentioned, Lemonade seems to collect personal and property information despite not offering any coverage for certain types of rentals. I live in the NYC area and was on Lemonade for a quote maybe 6-7 months ago. After looking around, I found Lemonade to be the best option and after Lemonade sent me emails about finalizing my quote just recently, I went ahead and tried. But after filling out the same info again (despite already having an account with Lemonade for this same rental property), they suddenly said that they don’t cover my apartment for whatever unknown reason. Why would you quote me and say that I have coverage, then sent me emails to finalize it, then when I do, you guys don’t cover my rental unit? Also, unlike other more experienced insurance companies, Lemonade doesn’t offer the ability to contact them or talk to a real person in ANY way. They just put avatar images of employees up to give you the illusion of talking to a real person but it’s just automation. For such a complicated industry, this is way too simplistic and now I’ll research a more reliable insurance company.

    ...

  • author
    Carlo
    Sep 15, 2022
    I had my bike stolen last night

    I had my bike stolen last night. I only had to follow simple steps and upload some documentation and got my claim approved right away. I couldn't be more satisfied!

    ...

  • author
    Marilu Valente
    Sep 15, 2022
    I had a big water damage that was…

    I had a big water damage that was caused from a broken toilet from the apartment above mine. The water fell through the ceiling onto my mattress. I could recover the cost of the mattress in a very efficient way with Lemonade. The service was straight to the point and fast at responding. I highly recommend this insurance!

    ...

  • author
    Dagmar Habermeier
    Sep 14, 2022
    Tipptopp

    Tipptopp. Ganz schnelle unproblematische Hilfe. Sehr freundliche Mitarbeiter.

    ...

  • author
    Severin
    Sep 14, 2022
    Bisher alles super

    Mir wurde sehr schnell geholfen und die Bearbeitung des Schadens lief problemlos ab. Die Kommunikation ist freundlich und zeitgemäß.

    ...

  • author
    Allaix
    Sep 14, 2022
    Efficace !

    Je me suis fait volé et ils m’ont directement remboursé ! Je suis très satisfait, les prix sont bas, le service client répond vite et tout est super ! Merci !

    ...

  • author
    Mara Kanthak
    Sep 13, 2022
    Bisher nur gute Erfahrungen!

    Bisher nur gute Erfahrungen! Einfaches Interface, freundliche Mitarbeiter*Innen, Schnelle Bearbeitungen!

    ...

  • author
    Nico Cucchietti
    Sep 13, 2022
    Got my bike stolen and my money back…

    Got my bike stolen and my money back the next day, really saved because I couldn't afford another at this point!

    ...

  • author
    Sven Radtke
    Sep 13, 2022
    Mir wurde schnell und unkompliziert…

    Mir wurde schnell und unkompliziert nach dem Diebstahl meines Fahrrads geholfen und die Kommunikation ist herrlich „erfrischend“ und nicht so eingestaubt wie bei der gängigen Versicherung. Danke an das Lemonade Team 👍👍👍👍👍

    ...

  • author
    Emmanuel
    Sep 13, 2022
    Customized support

    Customized support, responsive and always helpful!

    ...

  • author
    Thiago Souza Rocha
    Sep 12, 2022
    Great support!

    Great support!

    ...

  • author
    Rubin
    Sep 12, 2022
    Please stay away from this company

    Please stay away from this company. Such as scams, when something happens, it covers nothing.

    ...

  • author
    Fabi Ha
    Sep 12, 2022
    Sehr schnelle und freundliche Regulierung

    Sehr schnelle Regulierung; freundliche Kommunikation. Moderner Auftritt.

    ...

  • author
    Said
    Sep 12, 2022
    J'ai ouvert un sinistre pour un cambriolage

    J'ai ouvert un sinistre pour un cambriolage, le dossier a ete traite mais j'enleve un point pour la surprise concernant ma serrure forcee qui n'est pas prise en charge alors que ce n'est marque nul part. C'est une information tres importante qui peut faire changer d'avis vers une autre assurance. J'ai bien ete rembourse par rapport a mes bien voles, le sinistre a ete traite en une quarantaine de jours et l'interlocuteur etait professionnel et respectueux.

    ...

  • author
    Kristina O
    Sep 12, 2022
    Great! 10/10!

    Great experience! Great coverage and simply the best insurance that’s out there in Amsterdam :)

    ...

  • author
    Alexander Smirnov
    Sep 12, 2022
    Amazing experience with Lemonade

    Total time between I found my bike stolen and cliam was approved was less than 15 minutes. And most of this 15 minutes was me trying to find the receipt for my bike in my papers pile. This is how insurance company should work!

    ...

  • author
    Kenneth R
    Sep 11, 2022
    Lemonade has been outstanding

    Lemonade has been outstanding, after talking with friends and family about the expense we had regarding our 4 month old puppy they said “good luck getting that from the insurance” to their surprise lemonade approved my claims within 2 weeks. And all the claims after that have been approved within 2 seconds. I can’t stop telling friends how good you guys are. Very glad my puppies are in good hands.

    ...

  • author
    Yinqing Quan
    Sep 11, 2022
    Affordable and reliable pet insurance.

    Lemonade has covered my cat's URI treatment, upset stomach and ringworms. Good customer service and affordable service. Customer service can sometimes be on the slow side.

    ...

  • author
    George Stephens
    Sep 08, 2022
    Really quick responses

    Really quick responses, some questions asked to verify the claim but not too much. James in Amsterdam was very friendly and efficient.

    ...

  • author
    Nicole
    Sep 08, 2022
    Super schnelle Hilfe

    Super schnelle Hilfe. Ohne Ausreden alle Kosten und auch Mehrkosten nach unserem Brand bezahlt. Sehr nette Mitarbeiter, die sofort alles in die Wege geleitet haben und für einen da waren. Habe mich sehr gut aufgehoben gefühlt

    ...

  • author
    Simone C
    Sep 08, 2022
    All you need for inboedelverzekering

    Easy to sign-up, competitive pricing and efficient and fast claim registration and processing.

    ...

  • author
    G Kuzman
    Sep 08, 2022
    Claim rejected at first but reconsidered and paid in full

    My submitted claim has been rejected at first. After filing a complaint the employee (Dennis) did a very nice explanation why it happened and admitted it was a mistake on their part. In the end I received the reimbursement for the damage in full. The response times were sometimes slow, and based on overall experience, this is my final grate

    ...

  • author
    Otto Lin
    Sep 07, 2022
    Unkompilzert

    Unkompilzert, aber seriös

    ...

  • author
    Myriam Prins
    Sep 07, 2022
    Bijzondere maar zeer fijne ervaring

    Bijzondere maar zeer fijne ervaring. Laagdrempelig en zeer duidelijk. Ik voel me erg gehoord en begrepen en heb een belangrijke hulp in lastige dagen redelijk kunnen vergoeden met de hulp van mijn WA verzekering. Geen ingewikkelde procedures. Jullie hebben de belofte waar gemaakt. Dankjewel 🙏

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  • author
    mymy
    Sep 07, 2022
    très serieux et réactifs

    très serieux et réactifs

    ...

  • author
    MRS JAMES
    Sep 06, 2022
    DO NOT TRUST THIS COMPANY

    DO NOT TRUST THIS COMPANY! If you have a huge loss this will NOT be the leave of mind you envisioned! These people will do everything in their power, including forgery to undermine your claim and pay you the BARE MINIMUM. They even lied about sending a 4k payment that I never received! They knew they lied, so when I called to speak with the supervisor who supposedly issued the payment he didn’t answer for me but told the claims team that the payment was sent and he is unavailable to speak with me. Total scam!! They even sent their cleaning vendor to LIE and say I do not own expensive couture items, forging my release statement and failing to take any photos or documentation of the damages to these expensive items. After I called their corporate office they admitted they lied!! Now the insurance company is trying to say my purses are fake, my receipts are fake & my bank are fake!!! Trying to reach someone in Corporate is a joke! I have filed a complaint against them through the NV Insurance Commissioners office.

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  • author
    Am
    Sep 06, 2022
    Erg tevreden

    Erg tevreden. Ze helpen je altijd erg goed en snel

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  • author
    Egzon Berisha
    Sep 06, 2022
    Michiel is een topper

    Michiel is een topper! Goed en snel geholpen. Aanrader!

    ...

  • author
    Gaetano Pessa
    Sep 06, 2022
    Neither the app or the website work

    Neither the app or the website work. It’s impossible for me to see the details of any of my insurance neither add one. The bug is confirmed by one of their employees (is a friend). I somehow contacted the customer care but I have been ignored. The only functionality I can use is “open a claim”. I tried too open a claim but be ready to send a long list of documents (with my previous company was much easier)

    ...

  • author
    Marjon
    Sep 06, 2022
    Lemonade krijgt van mij een dikke pluim!

    Ik ben nog niet zo lang een klant van Lemonade. Ondanks dat vind ik dat ik meer als uitstekend ben geholpen en met name door Michiel. Snel en vakkundig zonder al teveel gedoe. Een verzekeringsmaatschappij die goed inspeelt op de huidige maatschappij. Lemonade en al haar personeel krijgt van mij een dikke pluim. Ontzettend bedankt! 👌👌👌

    ...

  • author
    R Sh
    Sep 05, 2022
    Great insurance for dogs!

    Very easy to use and this insurance is so helpful with having a dog. Everyone is so nice and it’s nice to be able to trust something without worrying about outrageous prices

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  • author
    Diane Delaney
    Sep 05, 2022
    Extremely easy process to submit a…

    Extremely easy process to submit a claim, and prompt payment followed. Excellent service!!

    ...

  • author
    Chris S. - Cincinnati, OH
    Sep 05, 2022
    Great experience, worth the money!

    Overall, it was a great experience filing a claim and I received the approved amount in my account the next day. The person I worked with via email was very friendly and let me know exactly what I needed to provide to move the claim to completion. The only thing I wish I had received was a sort of like an Explanation of Benefits or a breakdown of what was approved (or not approved) based on the claim filed.

    ...

  • author
    Alan Dayawala
    Sep 05, 2022
    We are still waiting for a response

    We are still waiting for a response

    ...

  • author
    Dawn
    Sep 03, 2022
    As this was my first experience with…

    As this was my first experience with submitting a claim through Lemonade, I didn’t know what to expect. I was pleased to see how easy and intuitive the process was. I simply followed the prompts, uploaded a picture of my receipt and a determination of reimbursement was provided almost immediately. The funds were quickly deposited as well.

    ...

  • author
    Victor De Launay
    Sep 02, 2022
    Vriendelijk

    Vriendelijk, duidelijk en meedenkend. Kortom: alles wat je van een verzekeraar wenst!

    ...

  • author
    Carolien
    Sep 02, 2022
    Wat een snelle en eenvoudige…

    Wat een snelle en eenvoudige afwikkeling van mijn schadeclaim! Michael, bedankt voor je snelle antwoorden en hulp.

    ...

  • author
    Louis Delivert
    Sep 02, 2022
    Bonne gestion

    Bien géré, merci

    ...

  • author
    Andreas Oelke
    Sep 02, 2022
    Sehr schnelle Bearbeitung

    Sehr schnelle Bearbeitung. Gut verständlich und sehr freundlich.

    ...

  • author
    David
    Sep 01, 2022
    Very happy with Lemonade

    Very happy with Lemonade. Claims are easy to file, are processed promptly and follow policy terms. Interactions with staff are positive and personable.

    ...

  • author
    Becky Martin
    Aug 31, 2022
    I’ve made two claims now with lemonade…

    I’ve made two claims now with lemonade and both times they had excellent customer service, really quick and friendly replies - a pleasure to deal with and so refreshing from an insurance company. Thanks!

    ...

  • author
    Ménard maxime
    Aug 31, 2022
    Un service ultra réactif des…

    Un service ultra réactif des conseillers expert un tarif plus que convenable merci pour tout

    ...

  • author
    Jochen Hering
    Aug 31, 2022
    Sehr schnelle und unkomplizierte…

    Sehr schnelle und unkomplizierte Schadensabwicklung! Super Service

    ...

  • author
    Tim Christ
    Aug 31, 2022
    Sehr guter Service klare…

    Sehr guter Service klare weiterempfehlung

    ...

  • author
    Joseph Kriner
    Aug 31, 2022
    Super easy claims process

    Super easy claims process. Was approved the same day I submitted it and the money was in my account in a couple days.

    ...

  • author
    Preet
    Aug 31, 2022
    My dog Roscoe and I love Lemonade

    My dog Roscoe and I love Lemonade! From the very start, the process was extremely user friendly and every time I’ve had to submit a claim, the responses have been quick, kind and thoughtful! I have found the coverage to be thorough - everything we have needed so far is covered. I also love that the unclaimed money is donated! We <3 you, Lemonade!

    ...

  • author
    Silvin Willemsen
    Aug 31, 2022
    Vriendelijk

    Vriendelijk, behulpzaam en snel!

    ...

  • author
    Diane McDonald
    Sep 13, 2022
    Overbought on Treats

    Wonderful experience.A superb customer experience.This is my first month with Lemonade. We haven’t even passed the waiting period. But I took my Cat 🐈 Trooper to his Vet for 2 shots. Not only we’re both covered but I received 3/4 of my bill back into my account that afternoon! I have to tell you Trooper and I were simply astounded! However I found his demands for the $75.00 to spend on treats,nip and toys quite excessive and he is still pouting and plotting revenge. Lemonade service, though has been epic and I will recommend your company to every pet owner I know. A supremely joyousDiane McDonald & 🐈Trooper

    ...

  • author
    Gustavo
    Aug 29, 2022
    Policy increased by more than 2x with no apparent reason

    Lemonade increased my pet insurance premium by more than 2x after the first year despite having no claims and having a dog with no pre-existing conditions. This practice is unethical and predatory. Lemonade is well aware that people generally don’t make changes when there are automatic renewals. Lemonade also knows that people will be afraid to cancel because there is a waiting period before you can submit a claim if you sign for a new policy; hence, there will be temporary loose of coverage.

    ...

  • author
    Gesica Chacha
    Aug 29, 2022
    10 out of 10

    I am very happy with the service that I receive from Lemonade. My monthly payments are low and have a lot of benefits to make sure that my fur baby is safe and healthy. I 100% recommend getting pet insurance through Lemonade.

    ...

  • author
    kiarash vakhshouri
    Aug 29, 2022
    Lemonade has been super great

    Lemonade has been super great Everything about Lemonade is efficient. communication, fast response, and great costumer service

    ...

  • author
    Audrey Forrest
    Aug 28, 2022
    I shall probably be dead before the claim is settled!

    I filed a claim for damage to my property OVER ONE YEAR AGO and although they paid promptly there was a deductible of $2500 which was being surrogated by SEDGEWICK. I feel I have been cheated by Sedgewick because through 1 year of correspondence with Claims Dept. I still have not been reimbursed. Lemonade haven't done anything to accelerate the claim being paid.

    ...

  • author
    Alix
    Aug 27, 2022
    First claim

    Everything about submitting my first claim was so seamless and easy. It couldn’t be a more user friendly app! I’m so happy my friends recommended it to me.

    ...

  • author
    Solaushop
    Aug 26, 2022
    Snel en met veel geduld bijzonder…

    Snel en met veel geduld bijzonder vriendelijk geholpen door Michiel Ik ben meer dan 💯 procent tevreden

    ...

  • author
    Marion
    Aug 25, 2022
    Parfait encore une fois

    Parfait encore une fois. Rapide, très réactifs et compréhensifs. Merci de nous accompagner au quotidien

    ...

  • author
    Jasper Taal
    Aug 25, 2022
    Snel

    Snel, efficient en met humor geholpen door Michiel.👍🏻

    ...

  • author
    Duilia Nicole du Chatinier
    Aug 25, 2022
    Claim goed afgehandeld

    Goed geholpen door Michiel. De claim was goed gehandeld. Naast vriendelijk was Michiel ook erg empatisch en had begrip voor mijn persoonlijke situatie. Dankjewel!

    ...

  • author
    Josh Weiss
    Aug 24, 2022
    Excellent service so far!

    My fiancee and I just got a puppy and so far, Lemonade has been one of the smoothest parts of the experience. I would definitely recommend for any new pet owners!

    ...

  • author
    Jade Lefebvre
    Aug 24, 2022
    Satisfaite

    Je suis satisfaite de cette assurance mon problème a été réglé rapidement et efficacement.

    ...

  • author
    A van der Wijk
    Aug 24, 2022
    Fijn

    Fijn, snel en makkelijk opgelost!

    ...

  • author
    Erin Price
    Aug 24, 2022
    Very very helpful and spoke with real…

    Very very helpful and spoke with real life humans!

    ...

  • author
    Ashley
    Aug 23, 2022
    Fijne ervaring gehad met Michiel

    Fijne ervaring gehad met Michiel. De claim is snel afgehandeld. Het ontvangen bedrag zal binnen 2 werkdagen op mijn rekening staan.

    ...

  • author
    Las Ranas
    Aug 23, 2022
    Snel en naar tevredenheid geholpen

    Snel en naar tevredenheid geholpen door Michiel. Op vrijdag een claim ingediend van diefstal. Op maandag het bericht ontvangen dat de vergoeding akkoord was. Heel handig alles via de app.

    ...

  • author
    Katrin Merfeld
    Aug 23, 2022
    Very friendly, constructive process

    I had a theft case that was handled in a very respectful, friendly manner. It took a while to get all the documentation together but the claim manager helped me find constructive solutions for all the issues coming up.

    ...

  • author
    Vikram Katti
    Aug 22, 2022
    I absolutely love this app

    I absolutely love this app. I had my bike stolen this morning right in front of my house despite having the best-in-class lock from ABUS (guess I have to buy kryptonite now). I was very tense since it was an expensive bike. I am so happy that the process of claim was very straightforward (upload a video, upload police report, upload reciept) and boom -> your claim is approved. Thank you for making it so simple. Next thing a recommendation to Lemonade: Please don't endorse ABUS locks (despite them being expensive, they suck!)

    ...

  • author
    Juvonne Respass
    Aug 22, 2022
    When looking for pet insurance.

    When looking for pet insurance, I want the best for my girl. I looked at many insurance companies and Lemonade was the best fit for me and my Maddie. I picked the plan that I wanted and did a few ad ons like preventative. Maddie had gotten 3 vaccinations, so I filed the claim and within minutes, it was approved and the money was put directly into my account. Her vaccinations were 25.00 each and they covered 20.00 of the 25.00 on each vaccination. I would recommend Lemonade Insurance for everyone with a pet or rather a family member.

    ...

  • author
    Kristina H.
    Aug 21, 2022
    Schnelle und freundliche Abwicklung…

    Schnelle und freundliche Abwicklung eines Schadensfalls im Rahmen der Hausratversicherung.

    ...

  • author
    Chuck
    Aug 21, 2022
    Worst customer service ever.

    They only allow automatic payments. For those of us living paycheck to paycheck that are paid bi-weekly, this is a problem. It means the payment fails sometimes. Yeah, they're great about letting you update your info and make your payment before the policy cancels....a few times. Over the course of 3 years, my payment failed and I was late a total of 5 times. And they just cancelled my policy. By email. At 9pm on a Saturday. So I couldn't even call and speak to anyone about it. That's the worst customer service I've ever gotten, hands down.

    ...

  • author
    Debra Skinner Belyeu
    Aug 21, 2022
    Easiest claims process

    I’ve never dealt with an insurance company claim as easy as it is with Lemonade. Prompt, courteous, and empathetic claims adjusters addressing claims online. My Boomer had to go to the ER on a Saturday. I waited to submit claim on Monday. Within approximately 5-10 minutes, my claim was submitted and approved. My reimbursement was in the bank within 2 days. It doesn’t get any better than this. I will gladly give Lemonade 5 stars!!!

    ...

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