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Lemonade Pet Insurance Review

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Reviews 192

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

Lemonade summary

Lemonade says they are the fastest claims payment, and considering they offer hassle-free digital pet insurance run by AI, we agree. Lemonade helps cover the costs of treatments your pets need for accidents and illnesses and is actually affordable.

Pros

  • Affordable premiums
  • Fast and easy-to-use app
  • Policy bundling discount

Cons

  • Pre-existing conditions and most dental not covered
  • Not available in all states
Lemonadeat a glance
4.8

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement

5.0

Claims payout waiting period

Same day

5.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

Multiple bundles available

4.0

Lemonade Lemonade Visit Site

What Does it Cover

A basic Lemonade policy will cover these costs:

  • Diagnostics: Blood tests, urinalysis, x-rays, MRIs, lab work, CT scans, and ultrasounds
  • Procedures: Outpatient, specialty and emergency care, hospitalization, and surgery
  • Medication: Injections and prescription meds

You can also add on Lemonade’s Preventative and Wellness plan for an additional monthly cost. This add-on plan covers:

  • Annual physical
  • Annual heartworm and parasite test
  • Annual blood work
  • Up to 3 vaccines
  • Live chat with pet medical experts

Additionally, Lemonade’s Extended Accident and Illness package will cover fees associated with vet visits and physical therapy treatments, such as chiropractic care, for an additional cost. Pet owners can choose both add-on insurances or select which one they prefer. And a Lemonade policy with both add-ons still ends up cheaper than many competitors' basic policy.

Insurance Plans & Pricing 

Pricing varies on location, pet, and deductible amount. Pet owners can opt for 70%, 80%, or 90% coverage with an annual deductible of $100, $200, or $500, and an annual limit anywhere from $5,000-$100,000. Choosing different coverage options will change your monthly price, but it’s entirely customizable. Here are a few examples of coverage costs:

  • Four-year-old dachshund from Los Angeles, Calif. cost $32.67 per month with 80% coverage, $20,000 max coverage, and an annual deductible of $250.
  • One-year-old mixed breed cat from New York, New York costs $10 per month with 70% coverage, $20,000 max coverage, and a $500 deductible. 
  • Two-month-old medium mixed breed puppy from Raleigh, North Carolina, costs $24.33 per month for 90% coverage, $100,000 max coverage, and a $100 deductible.

What is Not Covered

Lemonade does not cover animals younger than two months.  Pre-existing conditions and illnesses and behavioral conditions are also not covered. Pet owners will not be covered in these events either:

  • Elective surgery
  • Spay/neuter
  • Behavioral treatments 
  • Dental care (unless dental care is required as the result of an accident)
  • Alternative and experimental treatments

Waiting Periods

Lemonade offers three different waiting periods once a policy’s start date is in place. 

  • 2 days for accidents
  • 14 days for illnesses
  • 6 months for cruciate ligament events

Coverage Limits

Pet owners can choose their coverage limits from $5,000 to $100,000. Usually, the difference in coverage limits only costs pet owners an extra dollar or two per month, so be sure to select different scenarios Lemonade’s automatic claims quote to find the right coverage and price for your pet. 

Reimbursement and deductibles

Lemonade allows pet parents to choose between a 70, 80, or 90% reimbursement rate and an annual deductible of $100 to $500. The deductible is what you must first pay for insurance coverage to kick in. 

For example, if you have an 80% reimbursement rate and $250 deductible for your two-month-old puppy and they swallow a toy, your vet might charge $5,000 to remove it. With Lemonade, you will pay $1,250, and insurance will cover $3,750. If another incident or vet visit happens within that year, you will not have to pay your deductible again. 

Claims and Service 

All Lemonade claims are made through their app. Once you sign-in to the app, just file a quick claim. Lemonade makes the claim process quick and simple, and many times claims are reimbursed the same day. Lemonade must connect with your bank account to send you your reimbursement. 

What You Might Like 

Pet owners will love that Lemonade has a minimal waiting period for accidents and illnesses. Coverage is also very affordable for most young pets. The fast claim filing process is easily done through the Lemonade app, so you can possibly get reimbursed even before you leave the vet’s office. 

What Lemonade Could do Better

While Lemonade is an excellent pet insurance option, they are not as widely available as some other options yet. 

Contact Details and Address

To contact Lemonade, use the company’s website AI chat or through the app. Additionally, here is Lemonade’s phone number and support email address:

  • Phone: (844) 733-8666
  • Email: help@lemonade.com

Bottom Line

For pet insurance that is streamlined and flexible, Lemonade offers great premium prices for young and healthy pets. 

Methodology

This review was gathered through researching Lemonade’s website and gathering quotes from possible pet scenarios. The reviewer also took into account the information and reviews left on BBB and Trustpilot about Lemonade. 


BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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  • author
    Mary Ann McCullough
    4 days ago
    Fast and Easy…

    If I knew that this was going to be this easy and convenient, I would have done this long ago.

    ...

  • author
    Rinaldo Hirata
    2 days ago
    If you are renting a house or apartment…

    If you are renting a house or apartment don't use it. I had to replace a broken glass. Surprise! You are not covered. It is not about the money cause it's just a broken glass but I don't trust them.

    ...

  • author
    Tania Chaidez Ibarra
    Oct 20, 2021
    2 months with an open claim and no money

    I opened a claim for my kitchen 2 months ago. They have been asking for more and more things and I haven't been able to get my kitchen back. 2 months without kitchen...

    ...

  • author
    Lin
    Oct 15, 2021
    Wowzer

    Wowzer! What an amazing team and insurance! And talk about God watching out for my sweet Siberian and perfect timing. I think I’ll be with Lemonade forever. They’re like a family member that’s always there for you... every step of the way. Emily was very thorough and helpful. Thanks!!

    ...

  • author
    Ben
    Oct 12, 2021
    I called and notified of failure of…

    I called and notified of failure of hvac system, they told me it was unable to confirm if the policy would cover or not and that I should proceed with repair and file a claim afterwards. I proceed with the repair, filed a claim and they then rejected the claim on the grounds that it was required to have filed pre repair. Dishonest.

    ...

  • author
    Julitza Llanos
    Oct 12, 2021
    We have had two emergencies this year…

    We have had two emergencies this year and the Lemonade Team 🍋have been nothing but friendly and fast. The communication have been excellent. Its my first time owning a dog and having to purchase for a dog insurance but has been worthy. They’ve make sure we have a great first time experience.

    ...

  • author
    Marcus
    Oct 11, 2021
    Great company

    Great company, affordable, great customer service. The app is very easy to navigate. Very pleased with thier services

    ...

  • author
    Retired and Don't Care
    Oct 10, 2021
    Scam to get personal info.

    Needed my Personal info for a quote the said they could not insure.......What a Scam. Beware !!

    ...

  • author
    Riana Wurzburger
    Oct 07, 2021
    My cat has been sick and is currently…

    My cat has been sick and is currently undergoing a workup. We've had several vet visits in the last few months with different consultants. Each time I submit a claim to Lemonade, the process has been easy and they have turned around the approval for my claim with reimbursement within the week. I have been very happy with my experience with Lemonade and so appreciate their help in covering the expenses for my cat's care.

    ...

  • author
    PM Assistant LLC
    Oct 06, 2021
    Like the forest witch, they lure you into their domain then capture your identity

    This company is NOT to be trusted. They solicit for all types of coverage, then once you apply and surrender personal information, they 'suddenly' determine that they don't offer that coverage. IE "Rental Property Insurance" only to learn that "We don't underwrite his coverage, but thank you for giving us your personal information so we can sell it on the spam market." HIGHLY UNRECOMMENDED.

    ...

  • author
    andrew higginbotham
    Oct 05, 2021
    I hope the CTO reads this

    I hope the CTO reads this. Creating an App that is a sales funnel ONLY says it all about your company. The application process was smooth, everything else is a living nightmare. Please start developing an App that actually serves your customers when they need to access their Policy documents or see what their coverage is. Maya or whatever you AI is called, is a 1990's Telco auto phone nightmare. CEO - Fire the CTO and get someone to develop a customer app that cares about the experience of existing customers.

    ...

  • author
    Erin Ozinsky
    Oct 04, 2021
    I love Lemonade!

    So happy I joined Lemonade!! They are super fast, efficient and friendly!! I recommend their services everywhere I go!! My claims were reviewed within a day, and my payments were direct deposited into my checking account in less than 48hrs!! Awesome company!!

    ...

  • author
    Angel Shute
    Oct 04, 2021
    Have Been Very Happy with my Policy

    I love that you do everything through their app and when you submit a claim you record a video of what occurred in your own words. I was always kept up to date within an email that the claims team was working on my claim it was taking a bit longer than expected due to volume at that time. Refund was transfer right to my bank account within a couple days. I had my pups on a previous insurance but they were awful. I have been very happy with Lemonade!

    ...

  • author
    Colleen McNulty
    Oct 04, 2021
    I’ve had Lemonade’s renters insurance…

    I’ve had Lemonade’s renters insurance for a few years now. Never had any issues with it. I just got the pet insurance earlier this year and it was very helpful and easy to get reimbursed.

    ...

  • author
    Jeanni Holcomb
    Oct 02, 2021
    I had my first claim for my puppy

    I had my first claim for my puppy, it was fast and easy! I have recommended to friends ! Awsome experience!

    ...

  • author
    Matt Brown
    Oct 01, 2021
    Adios Pets Best!

    After 4 years dealing with Pets Best Insurance, Lemonade is a breath of fresh air. Modern, simple technology and blazing fast claim approval. And ... better coverage at lower premium costs. I was hesitant to switch, but very pleased I made the change.

    ...

  • author
    Corey
    Oct 01, 2021
    High End Bike Stolen, Lemonade claim paid easily.

    I had a high end bike stolen and lemonade gave me the appropriate claim amount. Wasn’t much hassle, and the customer service was great. We were new to the area, and had just started our new renters policy. We did have additional bike coverage. Happy with the service, I would definitely recommend them.

    ...

  • author
    AJ Rollins
    Sep 30, 2021
    Glad I had Lemonade

    Glad I had Lemonade. My puppy ate a big bug and it messed him up and had to stay at the Vets all day. Lemonade came to the rescue❤️

    ...

  • author
    Ashley McHenry
    Sep 30, 2021
    So thankful for Lemonade!

    I am so thankful I bought this insurance! My friends stated that their insurance for their pets doesn't cover anywhere near as much as Lemonade does for the same price! My refund was SO simple and their customer service is AMAZING! :)

    ...

  • author
    Jane
    Sep 30, 2021
    Very pleased !!!

    The submission of Sally’s well visit expenses went very smoothly. The people at Lemonade helped every step of the way via the app. There were no surprises and the payment showed up in my bank account promptly. We are very pleased and are recommending Lemonade to our family and friends!

    ...

  • author
    Abby Jennings
    Sep 30, 2021
    Always get immediate response and…

    Always get immediate response and amazing customer service

    ...

  • author
    Cole von Richthofen
    Sep 30, 2021
    This Lemonade is chuggable

    After comparing multiple insurance carriers, I chose Lemonade for my pet and renters insurance policies because the costs were not only competitive, but the website and app are far more modern and user-friendly than most insurers. I can't wait for Lemonade to roll out car insurance in my state so I can potentially switch from Geico. I recommend Lemonade to all of my friends.

    ...

  • author
    Boris Pozharny
    Sep 30, 2021
    Easy claim process

    Easy claim process. Knowledge employees. Personal service. Quick response time to claim questions. Intuitive mobile app.

    ...

  • author
    Mark Carter
    Sep 30, 2021
    Quick and accurate

    Quick and accurate. Claim was well explained.

    ...

  • author
    Lindsay G
    Sep 30, 2021
    I'm so happy I decided to enroll my…

    I'm so happy I decided to enroll my furbaby in Lemonade Insurance, it has come in handy. Price is reasonable and filing a claim is a simple process, and you get reimbursed pretty fast. All in all I'm very satisfied with this company.

    ...

  • author
    Karolyn Szot
    Sep 30, 2021
    Thank God for Lemonade!

    When we received the sudden bad news that our dog developed juvenile cataracts, Lemonade was there for us. Submitting claims was an easy experience and they really helped us through a difficult time. I'd recommend them to any pet owner!

    ...

  • author
    Jennifer
    Sep 30, 2021
    Lemonade is dog friendly!

    Our puppy had entropion, which means that her lower eyelids were curling in and touching her eyes, very irritating for her! It required a vet and then a veterinary ophthalmologist to diagnose it and surgery to correct it, basically an eye lift. Lemonade was very responsive and covered the cost per our plan, roughly 2/3 of the entire cost was covered by Lemonade (deductible, office visits and the 20% co-pay were on us). I had a wellness plan with my vet before, but I hadn't understood how insurance covers items that the wellness plan does not, so together most things are covered or greatly reduced. I would definitely sign up for Lemonade again.

    ...

  • author
    Cesar Vallin
    Sep 30, 2021
    Great platform and product

    Great platform and product. So easy to use and efficient. Great service

    ...

  • author
    Camille Ellenz
    Sep 30, 2021
    Filing a claim was quick and easy with…

    Filing a claim was quick and easy with the app. I had my reimbursement in a couple days.

    ...

  • author
    Jose Lopez
    Sep 29, 2021
    Best insurance I’ve ever had

    Easy to use and a lot faster than any other insurance I’ve had. Great customer services and they make it extremely easy to understand.

    ...

  • author
    Cindy Hitchens
    Sep 29, 2021
    Just filed my first claims

    Just filed my first claims for the annual visits for two of my cats. I found the process pretty easy. The only problem that I had was that I entered my bank account information incorrectly. There’s no option to correct submittal errors so I had to go through Lemonade’s support group to get that changed. Would be nice to see that as an enhancement in the future. Thanks!

    ...

  • author
    Tina T.
    Sep 29, 2021
    New policy for our pup

    Opened a policy for new puppy. Set up easy, customer service responsive and helpful to make sure necessary information in good order. Submitting claims by app a breeze. Payments process super quick!

    ...

  • author
    Vikram Rai
    Sep 29, 2021
    They are more honest vs competitors…

    They are much more honest vs competitors such as Liberty Mutual (who will just rip you off)

    ...

  • author
    Nancy Shay
    Sep 29, 2021
    Thank you Lemonade team for all your…

    Thank you Lemonade team for all your help. This is the first time I have used pet insurance and you have made it a smart decession. I highly recommend Lemonade for your pets insurance.

    ...

  • author
    DM
    Sep 29, 2021
    What nice people to work with!

    I really appreciate how the Lemonade team uses plain language rather than legal mumbo jumbo. Their agents are super helpful and work quickly to get claims paid. I think this insurance is a great value!

    ...

  • author
    Delia Dequito Jaranilla Leafty
    Sep 29, 2021
    Excellent service

    Excellent service. Claims is process right away and posted to my bank account fast. Filing claims is easy and fast.

    ...

  • author
    Michele
    Sep 29, 2021
    Who knew dealing with insurance could be pleasant?

    Our pup Tux had a growth on his nose that needed to be removed. We submitted the bills to Lemonade through the app, answered a few questions from the adjuster, and in a matter of days (way less than a week) we heard that the claim was being paid. Easy peasy!

    ...

  • author
    Robert G.
    Sep 29, 2021
    Lemonade is an industry leader

    As a claims adjuster for a competitor I am amazingly impressed by their process and customer service. I will likely be with lemonade for life.

    ...

  • author
    mario soto
    Sep 29, 2021
    Excellent service and value

    Excellent service and value

    ...

  • author
    Caitlin Cervenka
    Sep 29, 2021
    Lemonade makes it incredibly easy to…

    Lemonade makes it incredibly easy to submit a claim and understand coverage. This is a very accessible and user friendly insurance company.

    ...

  • author
    Katy Kummer
    Sep 29, 2021
    Well worth the money!

    Well worth the money!! They are quick to respond to my claim request and quick to pay. It only took a couple of days for the money to show in my account. I’m so glad I signed my puppy up for Lemonade; it’s already paid for itself.

    ...

  • author
    Audrey Dempsey
    Sep 29, 2021
    My first dog!

    This is my first time have a dog and I have had a lot to learn. When I searched for an insurance company I talked to a couple and got a bid. When I looked up lemonade I had some questions. I was so surprised at how responsive they were. Not only did I get a great rate but talked to people that really cared and had the patience to answer all my questions. I did my first annual wellness exam and vaccinations. Again they explained to me exactly how to submit for payment. I expected at least a week but in two days it was in my account. I'm so happy I decided on Lemonade!!!!!!

    ...

  • author
    Timothy Rowan
    Sep 29, 2021
    You guys are awesome

    You guys are awesome anytime I have questions you have answered them and been friendly. You have always got back to on claims within a day or so and got things settled within a week.

    ...

  • author
    Aria Tedjarati
    Sep 29, 2021
    Really great company but has some…

    Really great company but has some issues. I really love Lemonade. Everything they do is on time, easy to use, and perfect. Claims are processed in a great manner and it is very clear what is covered and what isn't. However, what is not clear is that you cannot change your coverage midway through the year even though it is only billed monthly and can be canceled any time. For example I wanted to remove my wellness plan and was told I had to wait 11 months to do so. So I obviously canceled my plan and resubscribed without the wellness plan. This is not good customer service in my opinion and they are banking on the fact that you do not want to restart the waiting periods or get into a bad situation with pre-existing conditions to get more money out of you. Not good!

    ...

  • author
    Erin Stovall
    Sep 29, 2021
    We are new to pet insurance

    We are new to pet insurance. This was our first experience with a pet insurance company and I cannot say enough good things about Lemonade! Everything was SUPER EASY, all done online. I submitted my first claim for our new kitten’s well visit and it was approved and paid within 2 *seconds*. It’s well worth the cost. We ended up only spending 20.00 for his exam. I’m thrilled with Lemonade and will use them in the future as long as they keep doing business this way!

    ...

  • author
    Aislinn
    Sep 29, 2021
    Best Pet Insurance

    I unfortunately had to do a claim because my kitten had to be hospitalized, it did take a bit longer than expected but it is completely understandable. At the end of the day I was reimbursed for what my policy said I’d be reimbursed for. I’m thankful for Nikita for checking in on my kitten. Truly appreciated!

    ...

  • author
    Customer
    Sep 29, 2021
    My first claim for Wellness exam and…

    My first claim for Wellness exam and vaccines went very smoothly

    ...

  • author
    Vivy Dustin
    Sep 29, 2021
    simple to use app

    simple to use app. Very efficient way to file claim

    ...

  • author
    Brendan Dubbels
    Sep 29, 2021
    Fast support, amazing service

    Lemonade has been amazing. I started off three years ago with renters insurance and unfortunately had to file a claim. The process was extremely quick, and the reimbursement was deposited in my account the next day. Since then I've also signed on with their Pet Insurance policy and the coverage is the same as my previous provider and around half the cost.

    ...

  • author
    Leanne Pachuta
    Sep 29, 2021
    Covered what they said they would

    Covered what they said they would. It already paid for itself.

    ...

  • author
    Mischele Denise Higginson
    Sep 29, 2021
    The Claims dept denied my dr visit…

    The Claims dept denied my dr visit claim with no explaination. No one calls back even though Ive left numerous messages. I PLAN TO CANCEL THIS CRAPPY POLICY

    ...

  • author
    Sylvie Milovic
    Sep 29, 2021
    You guys are amazing .

    You guys are amazing . Easy to navigate and super helpful in explaining coverage. Thank you for helping me give my fur babies the best possible care .

    ...

  • author
    Brent
    Sep 29, 2021
    Two new Boston Terrier puppies insured

    We purchased two new puppies since one of our older two dogs passed away and wanted to try getting insurance for a change to help alleviate surprises. No, in the long term, you probably aren't going to "make money" off of the insurance. It is not designed for that. It is designed to help you safeguard your monthly budget for covering unexpected surprises. Lemonade is one of the cheaper insurance options out there and we opted for several of the add on packages for each dog. We have already used it for wellness visits and vaccines (optional coverage). The claims process is very easy (easier after the first time since it saves your key information like vet and bank account information). It took all of 3 seconds to process two of the claims, and about 5 minutes each for two others we submitted. Nothing has ever been denied.

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  • author
    Jessethabarber
    Sep 29, 2021
    Very easy process to file a claim

    Very easy process to file a claim. Took 3 minutes and got paid the next day. Can't beat the price either!

    ...

  • author
    Lara
    Sep 29, 2021
    Lemonade is Awesome

    Lemonade is so easy to use. I file the claim before I leave the vet and receive the reimbursement before I get home. The coverage is enough for what the premium amounts to. The chat function is very responsive. We are very happy with our experience with Lemonade.

    ...

  • author
    Chi Wen Pong
    Sep 29, 2021
    A must for pet family. SAVE YOURSELF

    Helpful! It's an excellent service if you have a pet. It will save you hundreds or even thousands for the vet cost. The wellness claim process fasts within a day, Illness takes weeks. It's still a great/necessity for anyone who has a pet. I hope the claim process for illness process faster in the future.

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  • author
    Kaitlin
    Sep 29, 2021
    So fast and easy!

    My claim was approved instantly and the funds were wired to my bank account quickly. Quite the change from my previous pet insurance plan where I would wait weeks to find out if I was going to get a check in the mail!

    ...

  • author
    Jay
    Sep 29, 2021
    Great service

    Great service. On top of everything

    ...

  • author
    Vimal Natarajan
    Sep 29, 2021
    Fantastic experience

    Fantastic experience Claim approved in minutes and wired !!

    ...

  • author
    Jovani
    Sep 29, 2021
    Quick and prompt service

    Quick and prompt service. Very pleased.

    ...

  • author
    Lisa Sassano Westergard
    Sep 29, 2021
    We have a puppy golden retreiver and…

    We have a puppy golden retreiver and sure glad we have Lemonade insurance. Shiner had a stomach bug and needed vet care and medicine. He is all better and back to being a loving puppy. I filed the claim from my phone and uploaded pictures of the receipts and a few days later we had a deposit in our checking account!

    ...

  • author
    Jim Y
    Sep 29, 2021
    First time with pet insurance.

    This my first experience with pet insurance. I have been very pleased with the prompt response to all my claims.

    ...

  • author
    Nora Davenport
    Sep 29, 2021
    A Fabulous Pet Insurance Company!!!

    This was the very first time I used this company for a pet claim on my Doodle's annual shots. Everyone was just fabulous and helpful.....it only took a couple days to get the money into my checking account! I was just thrilled and can't say enough good things!! Only wish I could get insurance on myself. Everyone there is caring, kind, and compassionate. I highly recommend this company!!

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  • author
    Michael Hohnecker
    Sep 29, 2021
    The lemonade platform is amazing and…

    The lemonade platform is amazing and claims are so fast. It's actually fun to use

    ...

  • author
    David
    Sep 29, 2021
    Delightful

    Efficient, friendly, professional and they actually cover many costs on top of it! They are responsive in every way.

    ...

  • author
    Luis Caceres
    Sep 29, 2021
    The claim process

    The claim process is very easy and fast and in two days they deposit the money in your account. You just have to follow the steps to the letter and that it.

    ...

  • author
    Julie Ross
    Sep 29, 2021
    I wish there was more human contact

    I wish there was more human contact I did get a human claims adjuster and my claim was paid so far so good

    ...

  • author
    Jonathan Markham
    Sep 29, 2021
    Outstanding service…

    My experience of dealing with Lemonade employees in the handling of a recent claim when our dog was really sick was simply the best interaction I have ever experienced with the insurance industry. Not only did they quickly and clearly act in line with their policy the claims handlers were kind and considerate enough to treat us as human beings. I would recommend them to anyone (as I already have multiple times!)

    ...

  • author
    Ted McCarthy
    Sep 29, 2021
    Lemonade takes away your worries.

    Wow! Who would've thought it would be so affordable and so easy too! Easy sign up, great response. No hassles. I submitted my invoices at the Vet's office and before I left the lot Lemonade was paying them.. Give this service a try. I'm 68 and on a budget even for my beloved Husky. But this is a plan that really is an investment!

    ...

  • author
    Debby Waite
    Sep 29, 2021
    I love Lemonade

    I love Lemonade! The customer service representatives are so friendly and responsive. The app is user friendly. I have not a single bad thing to say about the 4 transactions in the 8 months I have had this insurance. Very competitive in price and services.

    ...

  • author
    Suz M
    Sep 29, 2021
    Great People Not so Great Policies

    Their customer service is always stellar. But their pet policies are lacking. They told me they’re working on expanding the coverage for puppies. But as of now; what they cover and what is required to keep your puppies healthy are not on the same page.

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  • author
    Geordan Ferguson
    Sep 29, 2021
    Formerly hesitant, not anymore

    I have now two policies with Lemonade, renters insurance and pet insurance. I was relatively hesitant at first glance because of how cheap the policies were and i wanted nothing but the best coverage for my dog. For the absolute best coverage with the most options and benefits, it was STILL cheaper than our previous insurance policy that was only base accident and illness coverage. That hesitation was short lived and now i recommend it to all of my friends after I took my dog to the vet and everything was covered and I literally received the money i had spent the very same day. Very grateful to have taken the chance with lemonade and if you are even slightly hesitant, please use this review as the confidence boost you will need to sign up. My only complaint is that I'm upset with myself for not committing sooner.

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  • author
    Spam Email
    Sep 29, 2021
    LOVE!

    They make everything so easy, and recover so much! I’m in love and will change my car insurance over the minuet they have it available.

    ...

  • author
    Hannah
    Sep 29, 2021
    Acute kidney failure!

    My cat had severe acute kidney failure. Lemonade really came through after our emergency vet, then hospital transfer. My cat didn’t make it but it was nice knowing we didn’t have to make medical decisions based on $$ because Lemonade had our back!

    ...

  • author
    Danielle Guerrero
    Sep 29, 2021
    Ongoing support

    My dog had a recent diagnosis of allergies. This diagnosis is come with several tests as well as different trials of medication’s. The lemonade team has been so helpful and navigating what is approved, what is not approved, and the best way to file claims for this concurrent issue.

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  • author
    Dave Gettler
    Sep 29, 2021
    Very happy--covered as promised

    Katrina handled the claim fairly quickly and fully in our favor. Payment was deposited next day. Very satisfied with the service provided and would definitely recommend Lemonade to all pet owners. I also like the tech-heavy features. At first it may seem annoying to have to record a video describing the incident, but it's clearly helpful for them to process and I was able to show my dog's healing injury.

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  • author
    GawalinKs
    Sep 29, 2021
    Wellness’s plan approved just in a…

    Wellness’s plan approved just in a minute. But for my cat illness take a little while, otherwise they still keep me posted about their process.

    ...

  • author
    Nick Adams
    Sep 29, 2021
    Lemonade saved me

    Lemonade probably saved my financial life when my dog had to have 2 bladder stones removed. The process was quick, painless, and now we're both better!

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  • author
    Juan Chaves-Gonzalez
    Sep 29, 2021
    seamless and human

    Took my dog for the yearly wellness visit. I paid close to $300 for the consult, routine tests, and due vaccinations. It was my first time using my Lemonade insurance. I was amazed by how seamless, fast, and easy it was to get an almost instantaneous reimbursement through the app. It was a human experience enhanced by technology, which shouldn’t be so rare. Well done, Lemonade!

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  • author
    Tony
    Sep 29, 2021
    Sadie

    Hello Lemonade assisted my puppy sadie with a recent claim. Her stool was wet and was feeling nausea. We took her to the Vet and spent close to $400. Lemonade is easy to work with and the representative was extremely understanding and professional. Every time I used Lemonade, they really show they care. I am impressed and glad I use Lemonade.

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  • author
    Victor Weisbeker
    Sep 29, 2021
    My 11 month old puppy was throwing up…

    My 11 month old puppy was throwing up everything she ate for almost 3 days. Dinner, peanut butter and treats. I took her to the Vet and he wanted to do an UGI, to see if she swallowed something that wouldn’t digest. Since she picks up just about anything and tries to eat it. Or possibly had an obstruction at her pyloric sphincter. I actually didn’t worry too much about the cost. Since I knew I would get reimbursed for some of it. I was able to worry about just her, and not the cost. My reimbursement was in my checking account within a week. It’s easier to pay a little each month, than a lot at one time.

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  • author
    Trisha Gallaway
    Sep 29, 2021
    Everyone at Lemonade has been extremely…

    Everyone at Lemonade has been extremely nice and helped me with whatever issues I've had! They follow up and answer questions quickly!

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  • author
    Alyson Ellsworth
    Sep 29, 2021
    I was a little nervous about Lemonade…

    I was a little nervous about Lemonade since it is not one of the big names that you usually associate with pet insurance. But someone at the dog park told me about lemonade and when I adopted my six year old golden doodle, I went ahead and got insurance. It was much less than the other name brand pet insurance companies. When my golden doodle then subsequently aspirated within six weeks of me adopting him and came down with aspiration pneumonia, Danielle at lemonade was absolutely amazing. My dog was at the emergency clinic for four nights. Danielle was very empathetic, kept me abreast of the process and ultimately I received all of the expenses reimbursed according to the plan I picked. I couldn’t have been happier with the process. I’ve since recommended Lemonade to several dog owners at the dog park that I frequent. Thanks Lemonade!

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  • author
    Andy Zagajeski
    Sep 29, 2021
    Great App

    The app was very easy to use & the refund was immediate.

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  • author
    Ed
    Sep 29, 2021
    Lightning fast reimbursement

    As soon as I arrived from the vet I submitted my documents and was paid within 3 days. Awesome service!

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  • author
    SR
    Sep 29, 2021
    Excellent customer service and quick…

    Excellent customer service and quick processing of claims under pet insurance - highly recommended!

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  • author
    Veronica Maceda
    Sep 29, 2021
    Great for pet insurance

    Lemonade is great, they’re easy to use and fast, efficient and friendly when filing claims. Wouldn’t have asked for a better pet insurance company. I usually get my refund within 1 week but when I had larger amounts it took about 2-3 weeks which isn’t so bad either.

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  • author
    Ronda Morton
    Sep 29, 2021
    Five stars for Lemonade

    Wasn't quite sure if pet insurance was really worth it! Our Lemonade experience has def changed that. The app is super easy to navigate and even fun. ;-) Reimbursements for vet visit and vaccination happened in less than 24 hours. Highly recommend Lemonade!

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  • author
    SM
    Sep 29, 2021
    Lemonade is AWESOME!

    The process was super quick and easy! I wish you could submit receipt through the website, instead of the app only, but I made it work! I couldn't believe how quickly I was reimbursed for my doggies vet visit! And best of all...so reasonably priced!!! Completely recommend!

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  • author
    Emily Salmon
    Sep 29, 2021
    You NEED this for your pet! (and rental, house, etc.)

    I'm so happy I chose Lemonade for my pet insurance. After having it for a bit with my rental insurance, I decided it was time to get my dog insured. They are so communicative and quick to respond, and the claims process is super easy and intuitive. I've heard horror stories about other insurance companies taking weeks to respond, only speaking to you in industry language that you don't quite understand, etc. etc. I have had nothing but amazing experiences with Lemonade every time.

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  • author
    Peter Wachowski
    Sep 29, 2021
    They make life soooo easy

    They make life soooo easy. What a great way to buy insurance. What a great way to resolve claims!

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  • author
    John Hughes
    Sep 29, 2021
    Had a remarkably fast response

    Had a remarkably fast response to a wellness claim. The person handling that claim was very courteous and easy to deal with. I highly recommend lemonade pet policies.

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  • author
    Hesham Afifi
    Sep 29, 2021
    Great team and super fast reimbursement

    Great team and super fast reimbursement

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  • author
    Mark
    Sep 29, 2021
    Great Service

    Always very helpful and happy to make your claim go smoothly.

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  • author
    Denise R.
    Sep 24, 2021
    BEWARE

    BEWARE, Lemonade Insurance Company is unethical. We paid 2 months up front for our house insurance. The company canceled the policy, which in CA they had the right to do within 60 days, but the effective cancellation date was 3 days short of the policy paid date. Traded emails with 2 different representatives, of which one wasn’t aware the policy was canceled. The discounted price offered for insurance coverage from Lemonade Insurance Company. is consistent with poor service.

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  • author
    Thomas Kloetzli
    Sep 20, 2021
    Trying to file a claim!

    I am currently in the process of trying to see if I could file a claim for some damage, but the app experience to file is not convenient or flexible enough for my case. Tried contacting Lemonade through various channels, their main phone line is a dead-end, simply no response/dead air after an initial message, tried contacting via chat, no real person only an AI bot. I do get emails after using the app and leaving chat messages, saying someone will contact me, but none so far. This customer experience alone is not worth the savings they offer. If you do have some issues/claims needing their attention, I don't think they are capable of actually transacting and handling claim cases. That to me is bordering on fraud. At minimum they should be required to have live agents available. I will be looking into sharing this experience on other social media platforms to help other potential customers make an informed decision before signing up.

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  • author
    Taylor
    Oct 01, 2021
    Do NOT waste your time with this company!

    Please do not choose any insurance products from Lemonade if you actually care about your home, items, or pets being covered in a true emergency. Sure, you can sign up for insurance super quickly, a little too easily through their automated system, and get a decent price for a monthly payment, but in reality all you're doing is lining an unethical corporation's pockets. When it comes to that unfortunate day you actually need to use the insurance and make a claim, expect a full run around. For one, you cannot speak with a human being to save your life. Everything is through their AI "assistant" on the app. The claims process is strange, does not cover all the possible requests, you are unable to speak with a human, you have to record videos of yourself, very strange, detached process that is clearly poising the company in a position to deny your claim. I ended up deleting the claim because it would not let me claim loss of use in an emergency situation that required prompt turn around time. Instead the app would only let me claim damaged items, the least of my concern since only a few towels got damaged but the apartment had become temporarily unlivable and the landlord was not responding, so I needed to make a claim for loss of use for a place to stay. The process seemed so sketchy that I reached out to customer service via email (the only option) and after a few frustrating days trying to get an empathetic and qualified human being on the phone, I cancelled the policy. The customer service rep was rude, dismissive, inappropriately informal, unhelpful in the situation, said nothing of substance or value, and encouraged me to cancel. I finally got a supervisor by request... still only through email, who expanded on Lemonade's claims process, pretty much stating it is the way it is and then encouraging me to cancel, confirming it being impossible to reach somebody, being unable to process a claim with a licensed agent, the disinterest in the emergency situations of their customers, the likelihood a claim would be denied anyway, the reimbursement nature of the policy, the sketchy fine print, all of it. I went through with the cancel. I looked further at the reviews on the app store and BBB and it is a very clear consensus that this company is shady and will go above and beyond to NOT protect you, pets, or property in a time of need. I need rental insurance that provides actual piece of mind, so I will be going with a larger, more established company, not one that uses an exacerbated AI process, who cannot process a claim efficiently, and who never pay anything out to the insured who are paying in, touting bogus excuses as to why. It's a shame how this company is preying upon lower income households and younger people, their clear target audience. Notice the good reviews here were almost exclusively invited by Lemonade themselves... I promise that is NOT a coincidence. They also use incentives to coerce good (yet inaccurate) reviews.

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  • author
    Teddy
    Sep 16, 2021
    Pet Insurance Scam with excellent hyped up marketing

    I recently joined Lemonade Insurance due to the rave published reviews and ratings. Although I don’t know anybody personally that has this insurance, I took a leap of faith that the advertising is accurate and not a mere scam. Unfortunately my pup; teddy got sick with a multitude of issues. Lemonade somehow found a way to deny the initial claim stating “all” the symptoms were experienced before my pup's waiting period. This was despite detailed documentation from an emergency room stating otherwise. The second claim was ignored completely despite detailed medical records and diagnostic data sent to them several times. My inquiries and concerns left unanswered with complete and utter unapologetic apathy towards my suffering furry family member, my best friend. Everything I read about Lemonade Insurance company was the exact opposite of what I experienced.

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  • author
    Luis Dreamerland
    Aug 30, 2021
    They have a lot of loopholes in their contracts to deny your claims

    I had a claim with this company, but they didn't cover my items. The cover very few things. I wouldn't recommend them.

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  • author
    Aaron
    Aug 19, 2021
    Great experience all around.

    Great experience all around.

    ...

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