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Marriott Bonvoy Brilliant™ American Express® Card Review
Reviews 2,952
Marriott Bonvoy Brilliant™ American Express® Card
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Marriott Bonvoy Brilliant™ American Express® Card
Marriott Bonvoy Brilliant™ American Express® Card
Poor
Reviews 2,952
Bestmoney Staff
Dec. 15, 2022
1 min read
BestMoney Staff
Marriott Bonvoy Brilliant™ American Express® Card summary
The Marriott Bonvoy Brilliant™ American Express® Card comes with impressive premium benefits: access to the Marriott lounge, travel credits, and extraordinarily high reward rates. You’ll earn 6X points on any hotel participating in the Bonvoy program, 3X points on directly booked flights and US restaurants, and 2X points on all other eligible purchases.
Pros
  • Access the biggest hotel network in the world
  • Redeem points on cruises, flights, hotel stays, and upgrades
Cons
  • Dollar value of Marriott points is comparatively low
  • Availability of standard rooms may be limited

Marriott Bonvoy Brilliant™ American Express® Card at a glance

4.4
Editorial score

Fees

Multiple fees
3.0

Eligibility (credit score)

Doesn't cover bad credit
4.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
5.0

Customer service

24/7 service with multiple communication options
5.0

Online experience

Excellent site and app with detailed FAQs, help center, and transparency of rates and features
5.0

  

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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See what some costumers are saying about Marriott Bonvoy Brilliant™ American Express® Card
Marriott Bonvoy Brilliant™ American Express® Card
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davide
4 hours ago
Carta straordinaria ! Codice amico per ottenere 75000 punti o 300€ gratis
Carta straordinaria ! Permette di accumulare punti e sei veramente coccolato ! è vero alcuni piccoli commercianti non l accettano però nella grandi catene e online è accettata. La uso da anni e mi trovo benissimo. Il servizio clienti è disponibile 7 giorni su7 h24! Inoltre c'è una promozione per ottenere 300 euro o 75000 punti !. Ecco il link : https://americanexpress. com/it-it/referral/dAVIddpYxF?CPID=999999545 (levate lo spazio nel link dopo il . )
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kreditkartennutzer
3 hours ago
Grundlos Karte gesperrt ohne Ankündigung
Ich bekomme eine Email, dass meine Karte nicht mehr bei ApplePay hinterlegt ist. Also rufe ich bei der Notfallnummer an (ich musste bei der Sperr-Hotline anrufen, weil alles andere trotz Behauptung eines 24/7-Services nur von 10-17:30 Mo-Fr. arbeitet) und da wird mir gesagt die Buchhaltung habe mir die Karte gesperrt. Toll, nun darf ich ohne meine Amex auf Reisen sein? Tolle Travel Card, die einfach grundlos abgeschaltet wird.
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osman
6 hours ago
Had a very bad recent experience…
Had a very bad recent experience unfortunately. Have been a loyal customer with Amex since 2013 with with my Gold Card and decent transactions volumes (and value) on a monthly basis. Was really a great journey until I decided to upgrade and switch to their Platinum card in November 2022 which comes at hefty ~£600 p.a. cost. I decided to retain my old gold card as well nevertheless. However, found out that the amount and quality of benefits under the platinum card is by far more inferior to my old gold one. In a nutshell, I have ~70 attractive offers under the old gold card, including very nice deals with premium hotels, vendors (e.g. Four Seasons, Valentino boutiques, etc). but only 15 under my new platinum card - all of which are low quality (e.g. offer for a tiny discount at Krispy Kreme). Quite shocking for a 10 year loyal customer who trusted the Company and decided to upgrade to their more premium product and accept higher cost I need to say! Especially vis-a-vis their multi-year marketing campaign of platinum membership being creame-a-la-creame! Nevertheless, I called the support service in November and was told that it will take a bit of time - not more than 60 days - for all the offers from my old card to be transferred to a new one. "Ok" I thought. Nothing has changed - called them back in January - now their (in-) famous and heavily advertised "Concierge" service tried to tell me that the card is new (which is trues) and I need to "earn the right" for all these benefits. Obviously I told them that I was their customer since 2013 under the gold card and moreover, "Member since 2013" is something which they printed themselves on my new card! And that I can not see any reasons why it should be treated as me being a new customer. The member of the support team acknowledged it and told me it will be fully resolved in 10 business days and that I should call back if it's not. "Fine" I thought. Called their (in-) famous and heavily advertised "Concierge" service today just to go through the same arguments again. Finally manged to be transferred to Senior Supervisor who started straight away saying that it's not possible, repeating all these arguments I heard earlier and she was often interrupting me. I asked her eventually several simple questions and got the following answers: 1) Q: Why are you telling me that it's not possible now when I have have been paying for the new card already 3 months and AFTER two of your colleagues told me it will be resolved since November? A: I do not know. But I appreciate that you as a customer have a valid point. 2) Q: Why then it's not possible to "override" any technical / IT constraints and transfer the offers from old card to a new one? A: It works "differently". [when I asked how differently - she was not able to answer] 3) Q: But do you understand that your argument that "I had better offers because I was with Amex for 10 years" does not hold because I'm STILL YOUR CUSTOMER AND MEMBER SINCE 2013 AND THAT'S WHAT YOU WROTE ON MY NEW PLATINUM CARD YOURSELF?! A: "....." 4) Q: Finally I asked could I please speak to your relevant IT/ FinTech / any other relevant department representative and ask them to fix it? A: No we can not do that. Someone will call you in the next 5-7 days "but most likely he will repeat what I told you" To re-iterated again: 1) Their loyal customer for 10 years with perfect credit story... 2) ... who ...always closed all the outstanding balances down to zero in the end of each of the last 120 months.... 3) ... finally [by delusion] impressed by their service... 4) ... decided to switch to their more premium product and bear associated costs (while retaining the previous product)... 5) .... IS GETTING TREATED LIKE THAT :-( Brilliant! Not sure Why Fortune selected Amex last week as Top 10 most admired companies in the world.
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carlito brigande
8 hours ago
American Express Gold Card
Der American Express Kundenservice ist noch weniger als schlecht und eine Unterstützung von diesem Kreditkartenanbieter in Betrugsfällen kann man nicht erwarten! Ich bin Besitzer einer American Express Gold Card und wurde von einem Budget Mitarbeiter am Schalter im Flughafen von Miami abgezockt. Der Mitarbeiter hatte mich darauf hingewiesen, dass ich mich nicht wundern solle, woher die 1000 $ Überzahlung kommen. Es sei eine Kaution, welche ich später zurück erhalten sollte. Dem war nicht so. Kurz nach Ankunft in Deutschland hatte ich die Rechnung erhalten und der Betrag wurde bereits auch schon von meiner AMEX abgebucht. Insgesamt waren es 1200 $ mehr!! Hinzu kam einen Monat später eine Rechnung über weitere 120 $ für eine Sonderreinigung des Fahrzeugs. Wir hatten jedoch das Fahrzeug pünktlich und sauber zurückgegeben. Der Mitarbeiter hatte uns das Fahrzeug einwandfrei abgenommen. Im Anschluss hatte ich den Sachverhalt in einem Brief an Budget dargelegt und die Überzahlung zurückgefordert. Leider wurde dem nie nachgekommen und auch sonst keinerlei Entschuldigung oder sonstiges Entgegenkommen von dieser Autovermietung erhalten. Ich hatte mich dann an American Express gewendet, mit der Hoffnung den Betrag zurückbuchen zu lassen um somit eine Stellungnahme zu "erzwingen". Leider war auch American Express nicht besonders kooperativ, von Kundenservice ganz zu schweigen. Nach 10 Anrufen, wovon zwei Mitarbeiter vom Kundenservice einfach mitten im Gespräch aufgelegt hatten nachdem sie gehört hatten wie der Sachverhalt ist. Ich habe die Kündigung für meine Goldene American Express bereits geschrieben.
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daryl watts
a day ago
Incompetent or lying employees…
Incompetent or lying employees throughout... Until recently i had nothing but positive things to say about amex. this month i booked sone flights online through MyTrip which after initially being confirmed were immediately cacnelled via email, with the promise of a refund within 5 days. as the amount was not returned i requested amex to chargeback, explaining ehat had happened and offering to provide the merchant email detailing cancellation and the promise of a refund. i was told this was necessary in the first instance and that they would request it if required. a couple of weeks later i noticed amex had taken the amount back out. they then claimed that the merchant had proved the charge was valid. essentially the merchant had proved the original confirmation which was never in dispute. amex hadn't asked me to prove the merchant cancelled which i happily would have done. i had the dispute reopened, loaded the supporting email to their portal. it dispute was again declined. i called and chatted many times and kept getting told that the merchant had proved the charge was valid. i then raised a complaint where the handler refused to admit any error on the part of amex, and basically claimed that the merchant had always agreed to pay the amount back. happily they did so today. the most stressful thing in this debacle was (a) the failure to correctly raise the dispute in the first place and (b) the refusal of the complaints handler to acknowledge any failing. i susoect they wont care when i close my account down as i always pay my bill on time and they therefore dont make any money from me...maybe that is why they have treated me so terribly?
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kelli dennis
a day ago
THE WORST CARD I HAVE EVER HAD
THE WORST!! Spent $699 for AMEX Platinum card that gave me nothing back but grief. Was supposed to get 60,000 welcome points after spending $6k, spent $6.5k did not get them. Concierge is a joke. Could not use at airport lounges in Canada except for Toronto. Hotel and car discounts are non-existent. After complaining they gave me fake claim # and never resolved or called me back about the bonus miles. Made 1 late pymt and they deducted a month of points and if you want them back you have to pay for them. It took 4 follow-ups, I finally decided to cancel the card. The customer service the worst I have ever had, did not care less about their customers. They refused to reimburse the $699 that I got 0 benefit out of, and actually took all the points I had earned away. A very expensive lesson for me, I strongly encourage everyone not to waste their money on this card. What a horrible way to treat hard work Canadians!
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bart smit
a day ago
Kaart wordt vaak geweigerd overao of…
Kaart wordt vaak geweigerd overao of gewoon geblokkeerd als je ooit iets terugstuurt door een of andere credit/financiele/fraude afdeling omdat elke retourzending Amex geld kost en dan gaan ze jou treiteren!
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h
a day ago
Closed my account after 10 years of regular custom and loyalty
Absolutely zero regard for their customers’ statutory consumer rights. I’ve made successful payment dispute claims for cancelled flights and hotels with both Barclays and Lloyds. With them you can speak to a case handler or payment disputes department and explain the details of your case which is seamless and swift. With Amex, my transaction evidence seemingly goes to a faceless department that act as adjudicators with absolute authority to ignore case details. The merchant can send Amex a blank piece of paper and Amex would decide in the favour of the merchant. It’s truly baffling and now I have given up after losing £500+. Regarding offers, beware of the T&Cs. They’ll reel you in with headline offers but there’s always a catch somewhere in the small print to ensure you don’t get a penny credited to your account.
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saumy
a day ago
Er gaat iets systematisch verkeerd bij…
Er gaat iets systematisch verkeerd bij hen en ze doen daar niet genoeg aan. Alleen een sorry heb ik niet veel aan.
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ben pastor
2 days ago
Used to be good credit card company…
Used to be good credit card company then like many things lost sight of customer, they are also terrible at cross department communication, and you if have issue have to explain everything each time, left me exasperated, and it took them 3 months to give me a simple refund to, just terrible company now, shame as used to be good
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gaëtan brun
2 days ago
Client AMEX Silver Air France depuis 1…
Client AMEX Silver Air France depuis 1 an. Satisfait du service, je réalise la plus part de mes achats avec ma carte afin de cumuler des miles Air France, ce qui monte vite entre l'essence, les courses ou amazon par exemple. Dommage que le réseau soit pas autant développé que Visa ou Mastercard en France. De plus j'ai bénéficier d'une belle prime de parrainage et carte gratuite.
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tiarna
2 days ago
This company is by far the worst…
This company is by far the worst company I have used. Ruined my credit score and I am now in arrears trying to pay it back. Never again stay well clear of it
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az camera
3 days ago
SPAM
SPAM. Activated a Delta/American Express card and can't use it. Asking them to stop the card and mailings within 1-hour of activation on a late week night. It's been 1-hr and counting on their Chat line to STOP THE SPAM. They won't agree to not mail out a canceled credit card.
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david stainthorpe
3 days ago
Section 75 - Amex do not support this - BEWARE
I’ve been an American Express cardholder for more than 20 years and I’ve always been happy with their customer support - until now! My wife and I paid for a very special safari in South Africa with a favourite musician of whom I’ve been a fan for 55 years. The musician pulled out and the organiser of the tour broke our contract with a failure of condition. I trusted AMEX would support me with a Section 75 claim but they have hidden behind a loophole in the Section 75 rules. I quote Amex here: As detailed, with the involvement of a third-party (Square AU PTY Ltd), we confirm that there is no obligation upon either American Express or the supplier of the goods and services to make a purchaser aware of this. Third-party businesses such as Square AU PTY Ltd allow the supplier of goods and services to accept American Express payments without the need of a Merchant contract (with American Express). In this instance, Tourica Tours has contracted Square AU PTY Ltd  to be their payment provider so that any payments made with an American Express Credit Card can be accepted. It means, therefore, that there is no contract between Tourica Tours and American Express. I understand what they are saying but it would have been helpful if Amex had notified me of these circumstances when I made the considerable payments online. Their anti-fraud mechanism could be improved to warn customers of this predicament that we found ourselves in. Even a goodwill gesture from Amex would be appreciated but as it is, they do not value me as a customer after 20+ loyal years.
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fabrizio
3 days ago
Very happy with the service
Very happy with the service, customer service is on top of every issue and the fraud prevention system in place has shielded me from a scam!
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jörg
4 days ago
Wollte die Platinum Card vor allem weil…
Wollte die Platinum Card vor allem weil dabei die priority card inkludiert ist. Bei jedem anderen Unternehmen bekomme ich eine Kreditkarte. Sechsstelliger Betrag auf dem Konto und verdiene auch sechsstellig. Weil ich selbstständig bin
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amelia stanlay
5 days ago
Encore un avis négatif... A fuir
J'ai souscrit pour une Amex gold récemment mais je viens de résilier immédiatement. Les mêmes remarques récurrentes que les avis précédents : un service client non commercial et variable suivant votre interlocuteur avec des réponses différentes. Aucun rappel ou réponse pour le suivi de question/dossier. Aucun de mes commerçants habituels n'acceptent la carte. Je préfère en plus soutenir les petits commerces. Aucun intérêt. La marque a perdu de sa valeur et de son prestige. Préférez une visa ou MasterCard.
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sara do
4 days ago
Le début de la fin ! A fuir !
Un service client qui pense que son entreprise ne peut pas faire faillite et traite ses clients avec un manque de respect complètement hallucinant ! Clairement ce n'est plus ce que c'était et aujourd'hui la concurrence est là ! Donc continuez comme cela, très bonne attitude pour vous menez à votre perte !
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friedemann roller
5 days ago
Warum kann man eigentlich keine minus…
Warum kann man eigentlich keine minus Sterne vergeben? 5 Jahre lang Kunde gewesen, es gab nie Probleme, und dann aus heiterem Himmel ohne Ankündigung Kartensperre. Karte geht nicht, aber den "Mitgliedsbeitrag" darf man dann schon noch bezahlen. Wahrscheinlich habe ich irgendwo meine Meinung gesagt, die jemandem nicht gepasst hat. China 3.0
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amy w
5 days ago
I closed my card and paid the final…
I closed my card and paid the final balance. They received the check late and charged me a late fee and interest. I called to have the fees refunded and they refuse.
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andrea mancini
5 days ago
Sono stato ingannato in areoporto dove…
Sono stato ingannato in areoporto dove mi hanno convinto a farmi spedire una carta Amex Gold a titolo completamente gratuito tranne in caso di attivazione della stessa (in quel caso avrei dovuto pagare i costi di attivazione annuale). Nonostante io abbia deciso di non attivare più la cart,a hanno richiesto il pagamento alla mia banca. Ho chiamato il call center Amex per cancellare la carta e respingere la richiesta di pagamento. Sembrava finito il calvario e invece hanno mandato una seconda richiesta nonostante io ora effettivamente non abbia neanche più la loro carta. Mi sono recato in banca per cancellare la richiesta di addebito. Azienda poco seria e truffaldina, non cascateci.
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laurence p.
5 days ago
Aucun avantage, beaucoup de défauts
Détentrice d'une carte Amex Green, j'ai demandé à résilier mon adhésion au bout des 12 mois. - Elle est gratuite la première année mais aucun mail, courrier ou autre ne vous avertit de la tacite reconduction quand l'échéance approche ... - 95€/an est très cher payé pour le peu d'avantages qu'elle propose - Je m'attendais à des préventes pour des concerts ou des spectacles : rien sauf avec du parrainage - Débit différé uniquement, ce qui oblige à avoir une gestion hyper suivie des dépenses - Très peu de commerces acceptent la carte donc il faut forcément en avoir une autre - Service client inégal selon l'interlocuteur sur lequel vous tombez Moralité : ça fait "joli" dans le portefeuille mais avoir une Green ne présente aucun intérêt et m'a causé plus de déconvenues que d'avantages.
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christian scott
5 days ago
Two shameful instances of wrongfully withholding rewards
After years of indifferent experience, neither great nor poor, I have recently had two very bad experiences with the 'rewards' offered by American Express. Firstly they offered me 200,000 points if I took out a new kind of Platinum card, for which I paid a fee of £595. Fast forward three months, I have never had the points and every time I call them about it they claim they can't give me the points because at some point in the past I had a similar rewards card (not the one I have been using for years, that's a different type of card). Thing is: I didn't have a similar rewards card. Not ever. Turns out they made an error. They have even admitted that no card was sent to me, no spend occurred on the card and no transaction was ever raised (because there was no card). Despite this having been explained to them, they always agree that I am right, then refer it to someone else and then nothing happens. I then have to call in again, repeat the whole story and the saga repeats ad infinitum. The second experience was when I saw an offer: "Spend £300 at Melia.com Hotels and get £75 cash back". I added the offer to my card as ten days later I was going to a Melia hotel. I duly paid £370 on my Amex but never received the cash back. I have fought this several times but have just today been told that they have definitively closed the case and I am not getting the cash back as promised because they feel the Melia I went to wasn't part of the offer, which absolutely didn't stipulate that only hotels were included, it merely said: Spend £300 at Melia.com to receive £75 cash back" - I still have a snapshot of the offer so I know this for certain. Their duplicity is really shocking. I have honestly been an Amex member since 2004 (yes, 2004) and to have been wrongfully and egregiously denied two very simple offers that I unequivocally deserved on the basis of the text surrounding those offers, is just grotesque. Think twice before you sign up.
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christopher mellor
5 days ago
It feels like a scam!
It feels like a sham. I opened a business account with some reticence due to a special offer with Amazon. AFter 12 months I decided that I did not need the account so tried top cancel - it is made more difficult to cancel (as is common to be fair) by requiring to call in. I called and was assured that no further charges would be made and the account would be closed. I confirmed explicitly that no charges would be due for the up coming subscription. I cut up my card and considered the matter closed. Three months later and I am getting non-payment emails and texts threatening my credit score. They have no record of the previous conversation and insist that I pay plus interest. It's a small amount but wastes my time and quite frankly is a total rip off. Total Scam. I note that in this age of pure digitisation they only provide a whitemail address for complaints - I bet that keeps their number much lower and clearly indicates how they wish to avoid compliaints rather than listen and improve. Many years ago I was a Gold card holder and considered this a good company - based on this experience I would not trust them an inch anbd certainly will not be venturing to open another account with them.
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savitri gerbasi
6 days ago
American Express tutta la vita!
Ho più di una carta American Express. Leggo molti commenti e questo mi ha fatto capire che .. "internet" non è molto affidabile per richiedere una recensione quanto più vicino "al vero." Provare per credere. È una carta che mi ha salvata in più occasioni, una carta che ha un servizio clienti ineccepibile. Non ho memoria di una mancata risoluzione da parte loro. PS quando leggete 60€ al mese è per il pagamento della Platino, e si la Platino ha senso d'essere per chi viaggia dati i vari benefici ma vi sono quelle gratuite, quelle revolving..un po' per tutti i gusti insomma.
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diego
4 hours ago
Their reward system is great but their support is miss and hit
Their reward system is great but their customer support is miss and hit. Sometimes customer support is top notch and sometimes very bad. The app is ok but a bit glitchy.
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matt
8 days ago
No real issues so far
I opened an account with American Express after Capital One had refused further credit limit increases on my account. The process was easy enough, and I got my new credit card in the mail not long after I signed up. The credit limit is much higher than Capital One's paltry offering too, so I am actually able to use the credit card to a reasonable extent *without* my credit score dropping like a stone due to ivory tower credit brokers seeing me as a DEFCON 1 risk for "overusing" my credit limit. I personally don't have any complaints about them so far. Hopefully, it will stay that way.
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vnay dew
8 days ago
amex credit card: fraud company.
fraud company. entices customers with promo offers but does not honor them on some excuse.
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anetra
8 days ago
American Express Experience
The service at this company has had a sharp decline in the last few years. In the past, the customer service was A1, but now, I absolutely despise having to call. I would not recommend this card or company to anyone. Today’s contact was the absolute worst call I have encountered with them. Sounded as if the representative was at home. American Express should re evaluate the hiring process- Most of us pay a good amount to carry these cards.
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benjamin smith
8 days ago
Amex are a dishonest business
I had an Amex card for my business and I was happy to use it for buying supplies and balancing the amount the following month. This worked well as my clients paid my invoice and in turn I cleared the Amex balance. Then 2 issues happened: 1, I raised a charge back request in October 2022, which was acknowledged in writing and then I had a letter a week later saying it was closed stating I had not responded. I had. 2, In November 2022 I had a client inform me that due to Christmas payment runs differing from the rest of the year, they were delaying my invoice by a week. No problem I thought, just call Amex and arrange a one off exception to pay 1 week later, considering I had never missed a payment or paid late, this should be fine? Wrong. Amex immediately classified my account as a risk, and blocked my card and it never worked again. I called them multiple times to ask why, and they said the card would be unblocked, it wasn't. I cleared the December payment exactly when I promised to, but the account remained blocked. Multiple calls later, they kept promising to unblock the card, but never did. Eventually, I called to make a complaint, which wasn't taken seriously, nobody gave me a reference number or acknowledged anything formally. I called again, about the 6th time, to say "Either acknowledge these issues, fix my card and apologise, or close my account". This was recorded on the Amex system as "customer wants to close the account". That wasn't what I said, but Amex only believe their own records. Do not bother calling and trying to reason with them, they just write whatever they feel like in their system and usually it tries to make you out as the bad guy. I am now in dispute with them, and they want to close my account and demand full payment of all funds outstanding. They have never acknowledged any error on their part, its all my fault apparently. Be very sure that Amex will not do anything to assist if you run into issues.
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hi
9 days ago
I closed two business accounts with…
I closed two business accounts with other banks,and opened with amex and given £10000 credit limit and £6000 on other card, I spent £4000 for my business, after few months they taken of all my credit limit and left me only £100 available, not a phone call or explanation,and it happened when I was out shopping and my card was declined,they did the same thing to my personal card,never trust them again,why given that credit limit in the first place.
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mike thimpson
9 days ago
I'm thinking of canceling my American…
I'm thinking of canceling my American Express. I've noticed for several years now that American Express seems to be fazing away. No advertisements, and years ago, you would see amex representatives in the airport speaking with customers. Now you see nothing. I've noticed Mastercard is advertising everywhere. American Express seems to be fading away.
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jack
9 days ago
What a pathetic organisation
What a pathetic organisation. Incompetence across the board. Card stopped to verify address that I have lived at for 15 years. Uploaded documents to their 1980's style website with basically no security. Recieved confirmation received snd verified. Spoke to 5 people. No one had an idea. Was promised a phone call back 5 times. For the past week, no one has called. Only incompetence. Average mothly spend around 15,000. All bills paid for 20 years in advance. What a complete waste of time and incredible that an organisation that promotes itself like this is so incompetent. Dont ever waste your time on American Express, ever. Go to Visa, Go to mastercard, pay cash.
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jimmy
9 days ago
Carta Oro 400 euro limite
ciao vorrei parlarvi della mia prima esperienza con Amex IT s.r.l , prima di tutto sono stato membro della carta amex negli Stati Uniti per molto tempo mi sono trasferito in Italia quindi ho richiesto l'amex oro italiano che è lo stesso che abbiamo richiamato la carta oro in noi, dopo che sono stato approvato per la carta oro stavo pensando che gli stessi vantaggi e servizi vengono forniti con la carta, negli Stati Uniti sono stato in grado di addebitare la mia carta quanto voglio senza problemi anche quando Ero un nuovo cliente, non ho mai verificato un rifiuto per una transazione, quindi posso dire di aver addebitato circa 20k al mese, ma tornando alla carta oro, dopo aver ricevuto la carta ho iniziato a usarla alla 3a settimana l'ho usata un paio di volte per soli 356 euro sono andato al negozio per acquistare delle tende per il mio ufficio quindi ho provato ad usare la mia carta oro e la transazione è fallita ho chiamato il servizio amex e l'esplosione è stata che sono un nuovo cliente e quel giorno è la mia compensazione di pagamento dalla mia banca (che il denaro ha b een già preso dal conto) ha menzionato dopo che il mio pagamento è stato cancellato, tutto andrà bene, il giorno dopo ho visto nella mia app Amex che il prelievo è stato cancellato con loro e ho ricominciato a usare la carta ok ma al secondo giorno io ho usato la carta per 400 euro e ho provato ad addebitare la mia carta per 18 euro mi è stato nuovamente rifiutato, questo pensiero mi è venuto come un cattivo sapore in bocca, ho chiamato di nuovo il cliente cervice e la risposta è stata di nuovo sono un nuovo membro e ci vorrà del tempo per conoscermi ughhhhh? Un mese fa Amex ha controllato il mio conto in banca prima di approvare la mia domanda, che razza di scherzo è questo darmi una carta con un limite di 400 euro, soffrendo alla cassa se il pagamento andrà a buon fine o meno, questa carta d'oro non ha nulla a che fare con l'oro carta che amex sta emettendo negli Stati Uniti, la cosa buona è che ho altre carte che funzionano perfettamente, ora ho pagato tutti i soldi che ho addebitato con questa carta negli ultimi due giorni e andrò direttamente in un posto buio che non vedrà la luce in modo che amex possa conoscermi meglio come cliente come volevano, il mio consiglio è di andare a cercare carte che funzionino per te, amex non ha valore.
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ryan bennett
10 days ago
I r been an Amex Customer since 2013
I r been an Amex Customer since 2013! Never missed a payment, 5 cards! 3 Business, 2 Personal! One small duo in your Credit Score your crap to them! Present day, ALL my personal Credit Cards are paid off, Amex still won’t out my original limits back! All scores are 700 plus, up to 764! No deal! Im disgusted, and Tired of fighting them!
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oskar meggerle
10 days ago
If I could give less than a star I…
If I could give less than a star I would. They advertise things that are not true and charge an insane amount of interest. 55 days of interest fee my ass. Unfortunately, I did not check this until 3 years after using them so they have made tons of money on me and I have never gotten any specific benefits for it. They claim to give free access to airport lounges but every airport still wanted to charge us. Avoid at all cost, there are so many better alternatives out there.
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lori m
10 days ago
I currently have a Hilton American…
I currently have a Hilton American Express that I am about to ditch. I stayed 3 nights at the Washington Hilton Wharf District Hotel and got 6700? points. One night in a hotel in New Zealand they want 88000 points for the room. Get real!
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petros
10 days ago
Card suspended without notice or reason
Card suspended without notice. Impossible to find out what the problem was. Given the run-around for a month. They insisted I had been sent emails, I had not. Checked my Spam Folder as well. So fed up with them that I cancelled my card. Sort yourselves out. Explain what, if any, the problem actually is (why is that so difficult?) and when you say you will call back please do!
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andrea
10 days ago
WORST WEBSITE EVER!
WORST WEBSITE EVER!! I manage a small company and their website is the slowest most lagging site I have ever experienced. I can barely reconcile accounts due to it. They are a HUGE CC company and they cannot afford to get their website running better? I will be looking at cancelling our CC and moving our business to a different company. It is a shame since we have several cards with them too.
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giovanni finestra
11 days ago
Promoter molesti in aeroporto
In aeroporto vengo quotidianamente importunato da promoter (aka piazzisti poracci molesti) che mi vorrebbero “regalare” questa carta di credito.. NON CADETE NELLA LORO TRAPPOLA !!
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ervin janzen
12 days ago
Achtung sinnlos Kreditkarte
Habe eine sehr schlechte Erfahrung gemacht mit der Kreditkarte von American Express Gold 1.wen man zb 1000€ abhebt 4%gebühr 40€ nur fürs Geld abheben 2 man kann den Betrag nicht in Raten zurück zahlen muss immer die ganze Summe zurück zahlen 3 Karte wird fast nirgends akzeptiert
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lan arenbeck
12 days ago
Versteckte Gebühren bei Online Buchungen
Ich hab eine Reise gebucht. Es kamen sage und schreibe fast 7€ oben drauf dafür das es umgerechnet wurde. Ersichtlich sind diese Kosten aus den AGBs nicht, denn hierbei handelte es sich nicht um einen Einsatz der Karte im Ausland, sondern um eine Hotelbuchung in einer anderen Währung. Angezeigt wurde ein EURO Wert und bei der Abbuchung werden zusätzlich Gebühren berechnet. Bitte solche Klauseln deutlicher in den AGB kenntlich machen. Es heißt dann nicht Auslandseinsatz, sondern sobald in einer anderen Währung gezahlt wird.
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b d-c
13 days ago
AMEX GOLD à ne surtout pas souscrire !
A savoir : la carte American Express Gold Air France KLM coûte cher et ne sert plus à rien. Elle ne vous dispense pas d'avoir une autre carte bancaire Master ou Visa... offrant les mêmes garanties en cas de sinistre à l'étranger. Personnellement, je suis en litige depuis 1 mois sur une question de miles AMEX utilisés pour l'achat d'un billet d'avion Air France finalement annulé pour cause de grève. J'ai décidé d'écouler ces miles (collectés patiemment pendant 5 ans dont 2 ans de covid pendant lesquels les cotisations carte étaient payées dans le vide puisqu'on ne voyageait plus en avion) sur un petit achat mode puis de résilier mon Amex Gold inutile. Figurez vous que c'est impossible ! J'en suis à mon 5 e chargé de clientèle au téléphone, en fait un simple prénom, qui met un point d'honneur à retenir mes Miles confisqués, à m'inviter à régler mon achat moi même dans quelques jours, et surtout à rester cliente AMEX Gold en contrepartie d'un petit supplément de Miles... qui ne me serviront probablement à rien. Ces gens vivent dans une tour d'ivoire, ne communiquent aucune adresse email et se sont arrangés pour avoir une adresse postale en 5 lignes qui ne rentrent pas dans les cases des bordereaux de lettre recommandé de La Poste. Je sens que sans dépôt de plainte au Tribunal, je n'obtiendrait rien du tout. A fuir !
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jean daubret
13 days ago
Dysfonctionnement complet. Un service a fuir.
Dysfonctionnement complet des services.informatiques, financiers et absence totale d’excuses des responsables de la communication. J’ai renvoyé mes cartes.
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kaoru
14 days ago
Very bad first impression
First time I tried to use my card it was declined. It was for preventing fraud which is understandable, however, when I called the number on the card it just went to an automated message and says my limit is 0 so I had to use the another card. Later I found out they sent me an email for the fraud alert. I just wish they just sent me a text or phone call like other companies do so that I coul have solved the issue at the place and used my card. Very disappointing especially whe I was hoping to use the purchase for jump for the first 3 months offer...
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tammy alicia lewis
14 days ago
I’ve been with Amex since 2007
I’ve been with Amex since 2007. I’ve got excellent credit with them!! I recently found out I was paying 30% interest on my credit card!!! I was stunned! When I make a $100 payment against my balance $40 is towards interest. Smh! I called their customer service and asked them since I pay without fail, never ever late, been with them many years and I have a savings account with them , could they please lower my interest rate and raise my credit limit? I’m trying to build my credit because I desperately need dental work done that will cost about $20,000 and I’ll have to borrow the money to do it. The better my credit looks the more likely I’ll get the loan. Amex REFUSED to do it!! I asked to speak with the supervisor because I KNOW they can do this if they want to but the supervisor REFUSED to do it to!! SO, I’ll NEVER use my Amex card again! EVER! I’m paying it off and I’m done!! I see it doesn’t matter to them if you do everything right because all they care about is robbing you!! They want you to fall behind! They want to be able to charge you these outrageous interest rates and late fees etc because that’s how they get rich off of us!! I thought that holding a Amex card your somebody now! I use to think wow if you have an American Express card you’ve made it!! Shoot! I was foolish thing that! What a joke on me!
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tone kelly
14 days ago
American Express Complaint
Tell me why I researched my new American Express card for nearly 3 months and finally chose the American Express Hilton Honours Business card. With all of its glory and benefits but mainly because it was the cheapest annual fee. But also it was suppose to have the annual fee waived the first year. Why did American Express charge me an annual fee for the first year and changed every single promotion that was displayed on their websites. I've been researching this card for the past 3 months only for them to tell me they don't offer that promotional anymore. COME ON MAN They then stated they'll place an investigation on this issue. #smh
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noodles
14 days ago
Appalling Service
I have been with Amex for over 15 years. I raised a dispute against a car rental company who did not show. I called the car company and they said they would refund me but then did not issue the refund. I raised a dispute with Amex. I provided ample evidence that I was at the airport to pick up the car. I sent Amex my boarding pass, calls/ text messages to the company, I provided receipt from the ATM at the airport where I withdrew cash. Amex ignored all of this and took the words of the merchant who said I did not show! The merchant did not provided any evidence that they were there with the car. I have raised this with Amex, and they have not been helpful at all. I have spent hours on the phone/chat to Amex. The reason I used a credit card was for protection against unscrupulous merchants such as this. I am disgusted with Amex and their response (lack of). This has caused me a lot of stress and anxiety, not to mention time. I will be taking this up with the Financial Ombudsman. It is definitely worth going with a credit card that provides a better level of service to its customer, especially where there are issues with payments/transactions.
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francesco ceccherini
15 days ago
Sono cliente Amex da più di 20 anni
Sono cliente Amex da più di 20 anni. Mi sorprendono i commenti negativi con i quali mi trovo in totale disaccordo. Mai avuto un problema, servizio clienti sempre disponibile e preparato ed attento alle mie esigenze. Per me è la numero 1.
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philip harrison
15 days ago
Happy so far
Had a minor issue and took a while to get through to customer support, but sorted in the end. Other than that seems all good.
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bryan leach
15 days ago
Worst customer service experience
Awful customer service, complaint has been going on since may 2022. No one wants to help.
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mr frank
14 days ago
Junk Mail
No Unsubscribe link in their junk emails. No way to turn off JUNK MAIL Have to open an account, then go to that account then try to turn off JUNK MAIL.
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tom
16 days ago
New cardholder experience is poor
I am a new card holder and on the basis of my experience of "on boarding" I am not optimistic about Amex - I am considering cutting up the card. How about joining the 21st Century and allowing a digital option for setting up a direct debit instead of having to find a printer, scanner, uploading documents (thanks for the unhelpful tip to download a pdf editor by the way - so cumbersome!) etc etc. It was like I was back in the 90s...The original suggestion was I post it hard copy - but my steam engine is in the garage for repairs so I have no way of getting to the post office.
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gj
16 days ago
Rude Bullies
This company treats you like rubbish,the customer service department do not have a clue about the product they represent. They do not respect their customers and tend to bully them. They never accept responsibility for their errors. No
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andre malvolti
16 days ago
Amazing customer service.
Amazing customer service that only very few competitors can match. They are friendly, knowledgeable and very quick to answer. Rewards offers could be improved to match more attractive benefits like those of Chase, but other than that, nothing to complain about.
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mauro
16 days ago
Oggi ho richiesto un’American Express…
Oggi ho richiesto un’American Express Blu. Il caricamento dei documenti è un odissea. Dopo più di un’ora non sono ancora riuscito a caricarli. Telefono al numero indicato 02-….e mi rispondono di rivolgermi al numero verde 800715715… chiamo il numero verde e mi dicono che di queste cose se ne occupa lo 02-….. inefficienti, incapaci!!
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ozgur ozdemir
17 days ago
Amex customer services - just useless
Amex has failed to suspend a merchant despite several times they confirmed that it was done. I cant reach Merchant as it has no contact number but Amex despite confirmed several times on the call that merchant was blocked, it seems I still pay for it after 4 months.
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joe
17 days ago
Another random suspension
I am another long-term card user having a terrible experience. Our entire family uploaded multiple personal ID documents well in advance of deadlines and we received “all OK” emails. Weeks later got a random text from the US saying “account suspended”. No reason. Hours with customer service. Useless. No mention of the suspension when I log on to account. The situation seems hopeless. Tragic decline for what used to be a very good service. They are lost, we are pissed off and other cards simply get all the business.
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sarah shahid
17 days ago
Harrassment by incessant mail, even when they have been asked repeatedly to stop
I'm not a customer of Amex, but i feel sorry for anyone who is. The previous occupant of my home was a customer and unfortunately i am still getting Amex mail sent to my address in his name. This has happened continually since I moved in 3 years ago. About 6 months ago, I decided to ring them up and ask them to cease and desist (since writing 'return to sender' on the post up until then, made no difference). Getting through to them is a challenge, since they don't advertise contact numbers and if they do, you must be an account holder and quote your account number to proceed. I have telephoned them on 4 separate occasions, each time being promised that I will no longer receive unwanted mail, but still being disappointed time and time again. Amex need to be held to account. It is a form of harassment - being barraged with their letters, when I have requested them to stop so many times, not to mention the fact, that I am not even a customer.
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m.m.
17 days ago
Ich kann über AMEX nichts Schlechtes sagen
Ich kann über AMEX nichts Schlechtes sagen. Ich habe jetzt die BMW Card über ein halbes Jahr im Einsatz. Alles funktioniert problemlos, die Umsätze kann ich in der App sehen, es wird immer monatlich um den 18. per Lastschrift abgebucht. Wenn ich gelegentlich mein Limit in der App überprüfe, werden immer 25T€ genehmigt. Das ist schon sehr viel. Letztes Jahr war ich im Griechenland. Das Hotel habe ich direkt vor Ort bezahlt. Obwohl das für meine Verhältnisse eine ungewöhnlich hohe Zahlung war, keine Probleme, alles wunderbar. Ich bin also sehr zufrieden. Den Kundenservice musste ich bisher nicht kontaktieren, kann diesen also nicht bewerten. Die Kreditkarte verursacht bei mir keine Kosten, ich sammle sogar noch Punkte und kann diese als Zahlung nutzen. Also was will man mehr? Wenn man mit der AMEX nicht bezahlen kann, dann nehme ich halt meine Mastercard und fertig. Natürlich muss man immer dafür sorgen, dass genügend Geld auf dem Konto ist, damit die Lastschrift nicht abgelehnt wird. Aber das versteht sich von selbst.
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blnx
17 days ago
Unglaublich schlechter Kundenservice…
Unglaublich schlechter Kundenservice und immer wenn die Mitarbeiter keine Lust mehr haben "ich kann Sie nicht hören".
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jennifer liggett
18 days ago
Don't bother to file a dispute, you will get nowhere
The representative I spoke with was courteous, so this complaint is not about the rank and file, it is about the management of the company. I had purchased a product that negatively affected my health, and the seller would take no responsibility, so I filed a dispute with Amex. Big surprise, they sided with the company and would not do the chargeback. Don't bother filing a dispute. I have had the card for years, and this was my only dispute and for a $205 dollar dispute they would not stand up for their cardholder. Shame on you, American Express!
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mauriel van as
18 days ago
Zoek je iets fijns, zoek dan verder
Als je een creditcard zoekt waarbij prijs en service in balans zijn ga dan NIET voor American Express. De verzekeringen die je zogenaamd gratis krijgt kun je zelf goedkoper afsluiten en service is beneden alle maat voor zo’n dure kaart. Je moet overal voor bellen, als er wat mis gaat moet JIJ aan de bak en welke voordelen levert die kaart nu helemaal?? DOE. HET. NIET.
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alessio
18 days ago
ASSOLUTAMENTE POSITIVA
Ottima carta di credito la Blue American express,il punto guida dei negozi dove poterla usare sono davvero moltissimi,quasi come una mastercard o visa
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narong matti
18 days ago
American express , il y a une fin
American express , un grand merci, j attends depuis 1 an pour être remboursé d'un sinistre : voyage à la montagne...à ce jour, je suis toujours en attente, ...mais mon dossier est clôturé car axa a fait le nécessaire...bravo...pour votre service et professionnalisme d un grand groupe dans le monde...je ne verrais jamais mon remboursement...au final ...
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david rydell
19 days ago
Not what is advertised
I had a different perception of the company, I guess what American Express has been good at is marketing, besides that it's a very poor experience. I have a platinum card and I also tried out the Elite card before that, but even though I was eligible for 2 vouchers for travel the points were really not worth spending that much through Amex, in hindsight there would have been several better options, but at the time I had the perception that Amex was the best option. There are not any perks worth mentioning to be honest for Platinum, using different apps is a bad idea when you have like 4 different "offers" there. When I switched to Platinum from Elite I got two cards instead, they rarely seem to listen, or lack understanding, or just don't care. I don't know what it is, but I have been in contact with support several times regarding things like that and then the end result just is completely different from what they say. It's nothing flashy, the customer experience is trash, if you can't get things right after like 4-5 tries then I don't really know what you think you are doing? You expect me to provide you with documents regarding receipts and bank statement proving that I sent you money (the money is clearly there), asking stupid questions like that is something I would expect from my banks which I quit. You seem to expect that I do a whole lot of work on my part just because I paid you more when I wanted to quit Elite so now you have money sitting there which you seem to be in no hurry to return or transfer to the account that I still have with you. When you can't find transactions, you expect me to do the research for you? I don't know but I do not work for you, I pay you to make my life more convenient, clearly that is not working. I am getting contacted by different branches of your company telling me that you need information that I have provided you. I would be able to Google it myself if I worked at support, but I guess you think it's fine to have me work for you? I have things to do, like managing my own responsibilities at work, you should look up what I sent you previously, maybe read the website for which you cant find a receipt, what do you have your "service" people for? Really bad experience, you promised me like 3 times, 3 different people that you would manage your own mess, but then some new person on some new bransch contact me again, I would be ashamed if any customer at any company I have worked for would get that kind of treatment. All in all, not worth it at all, it's not even easy to quit a card if you pay them too much, it's a task so incomprehensible that it will take months and they seem to expect that you will be ok with that, I really thought that a bit of your selling point would be convenience but my experience is that you are an arrogant company that maybe are too big to care or understand how your processes feel for your target audience that don't have time for this. I would never put so much time into writing something unless I was so fed up with how you are handling yourself, I would even consider using more of my spare time top spread the word as I except by now that, that is how much time you will keep taking from me and expecting me to run chores for your company.
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liam mcglynn
19 days ago
Customer Service Dead End
When calling the number on the back of my Amex Platinum card, I get “Your call cannot be completed at this time”. Over and over and over. I kept trying and finally got through though each attempt took a while before failing. I have seen the same complaint many times over an extended period. My IT career included the implementation of call systems and their integration into ticketing software. There are many possible causes for a call failure but all of them reflect poorly on the commitment of the provider to its customers. Is Amex milking its clientele but not investing in the systems upon which they depend?
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ryan
19 days ago
Worst customer service I have ever…
Worst customer service I have ever dealt with. Hopeless and no interest. Other banks gave me much better co-operation and always went the extra mile. Other banks are recommended.
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mr. ben williams
19 days ago
Signed up for the Platinium Card
Signed up for the Platinium Card. Was helped by the concierge service to have a USA dine in credit of £150. This was used in a very nice restaurant in LA. Only after trying to sort out the credit of £150 were we told this was no eligiblabilty owing to using a secondary card. None at the time of booking via American Express mentioned this exclusion! In view of our ages there are very few other perks of this card. We were only told of the reasons for non refund when we phoned up again and told the the “ escalation team “ had cited uses of the secondary card as the reason for non payment. Looking at reviews tonight clearly the offers on this card are not what they seem. Will not be renewing my card based on this experience of their customer service or more exactly lack off! Sheila Williams
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stephen hyslop
19 days ago
Amex customer garbage service after 10yrs
Amex customer with little debt and zero missed payments . Account suspended pending me confirming my ID, Bank ,Address etc etc . Download and send . After 10yrs this card is going in the cupboard . Asking why all the nonsense customer service has no answer or comment . Rubbish to deal with and probably the worst Credit Card experience ever had .
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tom scott
20 days ago
Customer service is shocking
Customer service is shocking 2 hours and no one answers the phone tried several times… the Platinum card line which used to be better is just the same… if I can ever get through I will be cancelling the card
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warren
22 days ago
Why the hate?
I don't think I have had a negative experience with these guys besides some stores not accepting amex. Been a customer for around 5 years and their online support has been great, I think phone support is the same as others which drags on.
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chiara
22 days ago
Io ho la carta da 1 mese.la uso spesso…
Io ho la carta da 1 mese.la uso spesso anche se alterno con le altre 2 bancarie che ho.mai avuto problemi ne su internet ne in esercizi commerciali ma forse perché abito a Roma.servizio clienti attento e gentile spendo parecchio quindi la pecca è che una volta raggiunto il plafond la parcheggiare in attesa che addebitino il dovuto sul conto...darei la possibilità di bonificare così che la si può utilizzare prima.comunque per me ottimo servizio
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samantha lawson
23 days ago
HORRIBLE customer service
HORRIBLE customer service. I got the platinum card a fee months ago for the travel perks. I went to the amex app and clicked on the "use your $200 hotel credit here" button. I paid in advance and got 2 nights like it said to do. Well, they never used the credit. I call and they say that the hotel isn't one of the specific hotels for that credit. Then say I can wait 14 days and dispute it. I wait 2 weeks and they tell me that there is nothing that they can do. Then, they keep transferring me to different people while attempting to belittle me for "not following the terms and conditions" when I literally clicked the button to use the credit! I will be immediately getting rid of this platinum card. I really expected more from this company.
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l gangarova
23 days ago
Renewal fee £160 without consent or comms
I had taken out a Preferred Rewards Gold card in Oct 2021, as we have a few major expenditure in our household. I have communicated to Amex team in Jan/Feb 2022 that I wish to cancel the card. I have not used the card since Feb 2022. To my surprise, they have renewed the card without my consent, charged me £160 and then added an interest of £3.40 on top. This is out of order and unfair. I cannot pay this charge especially in the cost of living crisis right now. When I enquire about this via chat, I was told that it is in the small prints of the T&C. They can cancel the card but I still have to pay for the period Oct 2022 to Jan 2023 - about £35! There are many others who have the same experience as me. Please BEWARE OF AMEX
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john reese
23 days ago
They are unprofessional!Rude,they hung…
They are unprofessional!Rude,they hung up on me during my concerns! I am a business owner and I will not accept their card nor will I ever! I can't understand why other people are so desperate to have this card they are ripped off artists much better banks out there!!!
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alexandre a
24 days ago
A FUIR DE TOUTE URGENCE
Détenteur d’une carte Gold Air France Amex depuis 7 ans, je n’avais vraiment eu a faire avec le service clients … Mais quand j’en ai eu besoin, force est de constater qu’il est purement catastrophique !!! : des journées entières sans être rappelé malgré leur promesse, et le pire arrive quand on ose demander une explication le système raccroche automatiquement (probablement un parametrage par l’intelligence artificielle !!) . Bref surtout ne leur faites AUCUNE CONFIANCE !!!
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damien mounier
25 days ago
Un service au TOP
Pour moi, le service client d’American Express est de loin le meilleur de tous, joignable a tout moment , réponse claire il n'y a que du positif. Profitez de la gratuité de la carte gold la première année en étant parrainé! et bien d'autres avantages non négligeables ! demandez moi un lien de parrainage pour obtenir des bonus, Amazon prime gratuit pendant 1 an etc...
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enrica
25 days ago
amex blu rifiutata
Ho richiesto la amex blu da usare nei viaggi in usa, visto che in Italia non la vuole quasi nessuno. Io non ho uno stipendio perché non ho bisogno di lavorare, i soldi in banca ci sono, eppure mi hanno rifiutato la carta. Ora mi chiedo: qual è il problema? Ho già mastercard regolarmente pagata a saldo da 20 anni, con spesa media mensile di 2000 €, mai fatto prestiti, mai fidi o mutui e la respingono? Queste carte suinternet sono una buffonata, alla larga.
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andy grainger
25 days ago
Hopeless customer service ,if you have…
Hopeless customer service ,if you have a disputed payment don’t expect to get it resolved easily or possibly not at all , having been a customer for over 30 years I will change my payment methods to a reliable card provider.Hopeless.
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boechie
a month ago
ENCORE PIRE (oui, c’est possible) Suite du 26.12.2022
Carte Platinum Amex depuis Février 2020, client Amex depuis 1992. Je reçois un mail le 9 janvier 2023 vers 16h : Merci pour votre appel ! Suite à notre conversation du 09/01/2023 veuillez trouver ci-dessous le(s) lien(s) relatif(s) à votre demande. En cliquant sur le(s) lien(s), accédez directement à l'information : Formulaire KYC – Carte supplémentaire Je n’ai jamais appelé AMEX le 9 janvier 2023. Mon dernier appel chez AMEX date du 23.12.2022 à 14h26 ! Par contre le 9 janvier le Service Relations Clients a reçu mon courrier recommandé. Je leur demande si, en contrepartie de leurs demandes de documents injustifiées, ce ne serait pas une incitation à me demander de résilier ma carte. Je leur ai fourni les chiffres de mes paiements AMEX et VISA depuis 20 ans. Bien sûr les paiements VISA sont plus de 2 fois supérieurs à ceux d’AMEX, conséquence du taux de commission pratiqué. Je rappelle ce jour 10.01.2023 vers 10h45 (mise en communication de plus en plus longue pour la collecte vocale de prétendues mesures de sécurité dont la durée facilite le vol de données) ! Explication : la personne qui a eu la communication le 23.12.2022 a pensé avoir oublié d’envoyer un mail, comme c’est la procédure ! Affirmer que l’appel du 23.12 date du 9 janvier est assimilable à faux et usage de faux. Je vais donc faire en sorte de ne plus avoir de « miles » en les transférant sur une compagnie aérienne, puis je ferai opposition sur ma carte Amex ainsi que sur leur potentiels prélèvements, ainsi les sites de vente dont certains sont potentiellement à l’origine de débits « pirates » en conservant les données de cartes de paiement seront bloqués. Face aux mêmes problèmes, j’agirais pareillement les organismes VISA, MASTERCARD et autres.
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virginie c
a month ago
Après plus de 10 ans avec une carte
Après plus de 10 ans avec une carte, impossible de changer mon rib malgré l'envoi de 3 formulaires, 5 appels au service client...
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frederik s.
a month ago
Armseliger Service!
Vorerst zu mir: Ich habe eine Goldkarte, für die ich 12,00 € monatlich zahle und hatte in 2022 einen fünfstelligen Jahresumsatz mit der Karte. Es gab nie Zahlungsausfälle, noch wurden Umsätze reklamiert. Anfang Dezember war es dann soweit. Ich habe (erstmalig!) einen (kleinen) Umsatz von 18,94 € bei GetYourGuide reklamiert, weil es Probleme mit einem Ausflug gab und der GetYourGuide-Kundenservice trotz Belegen dies abgestritten hat. Also bei Amex angerufen um eine Reklamation einzureichen. Beim ersten Mal war ich mehrere Minuten in der Warteschlange und plötzlich war das Telefonat beendet. Beim zweiten Versuch hat es dann geklappt. Die Reklamation wurde aufgenommen und ich habe sämtliche Belege sowie eine detaillierte Schilderung an die mir telefonisch genannte E-Mail Adresse von Amex geschickt. Auf die E-Mail habe ich nur eine Eingangsbestätigung erhalten, seitdem kam nichts mehr. Heute kommt dann per Post eine Copy Paste-Nachricht, dass der Vertragspartner reagiert hätte und die Belastung gerechtfertigt sei und sie den Betrag wieder belasten werden. Eine Gutschrift habe ich allerdings aber sowieso nie erhalten, daher ergibt sich mir daraus schon mal keinen Sinn. Die Beweise lägen dem Schreiben bei heißt es weiter, und was sind die Beweise? Ein englischer Ausdruck vom Zahlungsanbieter Adyen über die Transaktion mit Transaktionsnummern und Codes sowie das diese sicher mit ApplePay autorisiert worden sei. Mehr nicht. Ich vermute, dass sich das von Amex noch nicht mal einer angeschaut hat. Es ist denen komplett egal, von Service keine Spur. Es wird sich noch nicht mal mit der Sache befasst. Es geht um die nicht erhaltene Leistung bei GetYourGuide, nicht um eine nicht autorisierte Transaktion. Ich werde jetzt gegen die Abbuchung Widerspruch einlegen und ansonsten die Karte kündigen. Bei so hohen Jahresumsätzen und einer monatlichen Gebühr von 12,00 € ist dieser Service unmöglich, zumal 18,94 € in diesem Verhältnis wirklich kein hoher Betrag ist. Armselig!
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marco
9 days ago
Ok è vero alcuni piccoli commercianti…
Ok è vero alcuni piccoli commercianti non l accettano però nella grandi catene e online è accettata, inoltre è l unica carta che permette di accumulare punti ad ogni spesa. Io la uso da anni e mi trovo benissimo. Il servizio clienti è super 7su7 h24! Inoltre c'è una promozione per ottenere 300 euro. Ecco il link americanexpress(punto)com/it-it/referral/mARCOFj9zU?CPID=100257786 Sostituite (punto) con .
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vincent jong
a month ago
I give up on American Express.
This used to be a company with great customer service. I have been a customer in multiple countries and it was always a good experience. However it seems like they lost their touch. After our latest move, I have been trying to become a customer for 3 months including filing formal complaints, calling and emailing. Reading the reviews here though it seems they have done me a favor. I give up on American Express.
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alessandro botta
a month ago
Ho una Amex platino da oltre 1 anno…
Ho una Amex platino da oltre 1 anno pagata sempre puntualmente e regolarmente variano sempre le date di ripristino budget e cambiano i continuazione il limite carta dando un forte disservizio ahhh non dimentichiamo che fanno pagare 60 euro al mese per non avere mai certezze il call center non sa mai nulla incredibile!!!!!
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jean baptiste
a month ago
really gone down hill in customer…
really gone down hill in customer service, have now moved away. no one uses amex anymore and the rewards are poor!
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s s sottile stefano
a month ago
Tutto fumo … non cascateci!
Tutto fumo … pago 60 euro di canone al mese per avere un servizio clienti impreparati meccanici non personalizzato. Meglio una classica visa con un bel plafond… loro ti dicono che non hai limite invece non è vero… si traccia un profilo automatico della spesa e se per disgrazia un mese tu non riconosci una spesa in estratto e paghi per differenza come ti dicono di fare inizia il calvario…… transazioni rifiutate…. E devi aspettare 9 giorni dopo l’addebito per poter spendere dopo il 20….. quindi vuol dire usare la carta 10 giorni al mese o forse meno. Vergognoso. Soprattutto servizio clienti impreparati che risponde da Madrid….. no comment. Non fatevi convincere dall esclusività. Posso documentare tutto quello che dico.
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joey j stones
a month ago
Ludicrously bad customer service
Ludicrous customer service. Not sure where they're hiring from or if they're even training staff, but genuinely some of the most unhelpful people I've ever spoken to
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sophie kwong
a month ago
Apple wallet
I understand it's security precautious measures, but is it really necessary to call AMEX for apple pay activation? It can be easily done with biometric authentication with iphone's face ID. Staff is polite and helpful, explained clearly on the terms. One of the down side of the credit card is that i can only claim cashback once a year instead of once a month, but the cashback is rather generous which makes up for the limits
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tzu utz
a month ago
...und plötzlich kann man nicht mehr…
...und plötzlich kann man nicht mehr zahlen mit der American Expresskarte. Ich habe aktuell sogar ein kleines Guthaben auf meiner Karte, doch selbst eine Zahlung über diesen Betrag (wohlgemerkt: das ist MEIN Guthaben) wird nicht zugelassen. Ich kann nur jedem empfehlen, zu renommierten Anbietern wie Visa und Mastercard zu gehen und die Finger von Amex zu lassen.
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tony
a month ago
Banking is a joke
Banking is a joke. Agents don't understand process. Waiting 3 weeks for a CD. Can't log into account because it is locked. Can't get a code to unlock. Customer for 42 years. So frustrating.
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kevin dahl
a month ago
rip off company
I have been paying a 90 dollar annual membership for 10 years to get a free checked bag on delta. I made a purchase using my american express card, and mailed check to company 6 days prior to due date, The check was not posted to account until the day after due date. They charged a 29 dollar late service fee and 45 dollars for 1day of interest. I have never been late in the past for a payment and have only checked 3 bags free in 10 years. After 4 calls, and being on hold for 45 minutes each time I called I finally received a credit for 29 dollar late fee refund, but no credit for the extreme interest. This may seem fair to you, but I personally know military people gaming American Express for thousands of dollars per year and they cannot credit a person when we have extremely slow mail service. HERE IS HOW THE MILITARY SCAM WORKS. Apply for the platinum card which has a 695 dollar annual fee for non military. They usually have an 80,000 to 100,000 mile introductory bonus for signing on. YOU NEVER PAY THE ANNUAL FEE SINCE YOU ARE MILITARY EXEMPT, , you collect multiple cards and multiple introductory bonus miles. You cancel the card periodically so you can reapply for a new card for you or your spouse, so you can perpetuate the introductory free miles. The card also entitles you to free lounges at the airport as well as other perks. Imagine flying your family of 4 to EUROPE for less than 200 dollars, every couple years. All this from a company that charges 20 percent interest for 1 day late.. GREAT RIP OFF COMPANY
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s smith
a month ago
Paid for hire car online and when I ran…
Paid for hire car online and when I ran into difficulty AMEX was not interested. Made it as difficult as possible to log a complaint and load up documents. Customer service is a waste of time. Get the high interest entry rate. Get your family and friends subscribed and then give them the elbow.
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alain graffard cms classic mov
a month ago
La meilleure carte!
Je suis surpris des très nombreux commentaires négatifs récemment. Sont-ils sincères? Je suis client depuis huit d’American Express. Je ne connais que très peu de cas où on m’a refusé la carte Amex, que ce soit ici au Luxembourg ou n’importe où dans le monde. Oui il est préférable d’avoir une autre carte d’un réseau concurrent au cas où, mais même avec ces autres cartes il m’est arrivé qu’on me dise que ce réseau n’est pas accepté ou qu’il faut payer en espèces. Donc cet argument est un peu léger. Ensuite les miles qui disparaissent, je n’en ai jamais eu avec ma silver Air France. Ils sont prolongés sans arrêt. Le service client, j’en ai eu besoin le soir du réveillon et on m’a répondu dans la seconde! En ligne sur le chat j’ai tout de suite trouvé conseils et informations pour passer Gold. Quant aux assurances, je regrette mais il est explicite sur le site à la souscription que certaines assurances ne se déclenchent qu’avec l’achat d’un billet d’avion. Réellement sans ambiguïté, ce ne sont pas de petites lignes. Mon ressenti est que le service client est extrêmement compétent et serviable. Le produit est très bien fini et pensé pour qui sait l’utiliser correctement. C’est pour ça qu’il faut contacter le service client avant de souscrire pour connaître la carte et la couleur la mieux adaptée à la fois à vos besoins et vos possibilités. Après 8 ans en silver et après avoir refusé à de nombreuses reprises de passer Gold, je passe directement Platinum parce que le produit correspond à mes besoins d’aujourd’hui et qu’on m’a très bien conseillé et surtout expliqué en profondeur les tenants et les aboutissants de la carte et de ce qu’elle offre et coûte.
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laurence gough
a month ago
Terrible company - avoid!
Terrible company, they do not care about their customers, they just try to desperately retain the few retailers left that still use them. They do not read the messages you send to them. They make a load of mistakes with customer data too. You are far better off with any other credit card provider.
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sam
a month ago
Untrustworthy customer service!
Do not get American Express! Trash company with no values! Just to close the account they are asking me to pay over $500.00 which I owe zero money to them! Government needs to shut this company down!!!!
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donald m.
a month ago
American Express Travel is a total failure
This review is for American Express Travel onIy ! The charge card division has provided me with excellent customer service for over 25 years. I can't believe i have to choose at least one star. American express TRAVEL division deserves NO stars. I foolishly booked my flights with American Express. I've been told by them that i can select my seat and check in online. None of this is true. When i got to the airport i was told that "yes, you have a ticket, but you don't have a seat and we have no seats left for you." The airline American Airlines operated by Cathay Pacific. None of these airlines will help you at all if you purchased the ticket via American Express. When i called Am Ex several times, i was told to wait for several minutes on hold while they help me. After waiting several minutes over several days on several calls, nothing. A great big zero, nothing. No one can check me in online or get me a seat for my "confirmed" ticket. Do not purchase travel arrangements with American Express, they are a total failure at such a task. I strongly recommend purchasing your tickets with the airline directly to avoid a vacation nightmare.
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caroline
a month ago
Cannot speak to a human
After having my new card for a few days they suspended it without reason in early December. Got told via email and online chat to ring three different numbers but after spending hours on hold every day nobody answers. Their Twitter accounts ignore me too and now I’ve been waiting weeks for them to verify my documents. Have no hope that despite having a solid income they will re-instate my card. Total sham it seems they have just mass approved numerous accounts and suspended them all due to error and they have no staff manning their customer services. Seems very dodgy indeed a company like American Express think it’s acceptable to have hundreds of customers spending 3 hours plus daily on hold. Pathetic company.
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robert schulze
a month ago
Ein absolut schlechter Service
Ein absolut schlechter Service. Vom Kundendienst werden Rückrufe versprochen, immer wieder vertröstet worden aber nie zurückgerufen worden. Schlechter geht immer scheint die neue Devise zu sein.