The Worst Credit Card Company
I don't normally write reviews, but I just wants others to be aware that Amex is the worst credit card company as well as the worst customer service to ever experience, much like others have mentioned. The fact that one cannot really leave reviews almost anywhere except for TrustPilot speaks volumes as to the reasons why Amex doesn't want potential customers to be aware of how bad their company really is.
I've been a customer with them for several years, and I've had my initial Blue Cash Preferred for over 4+ years, but the last 2 years, my user experience and utilizing my rewards with Amex has greatly declined.
The American Express website always has problem, and I haven't been able to redeem my Blue Cash Preferred rewards for over 2 months, and whenever I contact customer service, they either claim they are going to message IT about the issue or won't allow you to redeem your rewards NOW and that you can use them for your NEXT balance statement. Speaking of customer service, the Amex customer agents are by the far the worst people to get help from. Either they just send "copy + paste" responses or tell you what you already know without actually answering or acknowledging your questions. If they don't know how to help you OR if you even quote anything from your credit card agreement verbatim, they either with gaslight you or transfer you to someone else. One agent I was transferred to was so extremely hostile and unprofessional over a simple duplicate merchant charge that Amex gave me statement credit due to poor experience after I had reported it.
However, my most annoying situation with Amex was when I had an offer to apply for the American Express Delta Gold via Delta's website when purchasing flight tickets. Applied and was approved, and after spending the required amount, Amex later claimed I wasn't eligible for the bonus offer since I used a previous offer. But after reviewing my accounts and card agreements, I never received used an offer within the 3 year timeframe, and after months on debating this with Amex and Delta, Amex later changed their response and claimed they had sent my an email/"electronic information" that I wasn't approved for the Amex Delta Gold bonus prior to applying for the Delta Gold card; however, I never received it and they couldn't prove it since their "IT department wasn't able to provide the electronic copy of the email".
Overall, I'm disappointed with how Amex has been as of the last few years. Personally, it's obvious how Amex is more interested in getting as much money out of its users as it can, even if means not allowing them to use their rewards or sending predatory credit card offers that won't merit any bonuses without any official notice. As of now, I have closed any account with them and I recommend to anyone they would do the same.