Let me paint you a picture. You've got $500,000 in your account, making $100,000/month, loving life, but there's one problem.
You're stuck overseas, have Malaria, and your bank won't let you access your account to buy medicine.
Yep, that was me. Even though I told them I would be traveling, they blocked me from buying anything. I'd call them every single day for probably 3-4 weeks, and eventually I just gave up.
Every single person told me they fixed the issue, and every single god damn day it didn't get fixed.
Everything came to a HEAD when I was stuck with malaria and basically dying, couldn't go back to America, so I had to get medical care there...
...and despite calling them over and over again, I couldn't spend my cash.
I literally almost died due to their completely moronic support, that always tells you the issue is fixed, but then it never gets effing fixed.
Hell, this goes beyond support - they're just doing their job. The real problem is upper management not giving them the tools they need to help customers.
I literally almost died thanks to you Capital One, so I hope this review deters anyone else from making the terrible mistake of banking with you.
Here's just a few stupid things they've done, aside from almost killing me by blocking my cards.
Randomly Shut My Account Down
-Literally No Reason
-Asked About Some Wire for $1k From Months Ago
-I Literally Spend $50k/month on Biz Expenses
-Told Them I Don't Know Where I Sent $1k Months Ago and Why the F Didn't They Ask Me Then Instead of Waiting
-After 1 Hour of Wasted Time, They Restored My Account
Refuse to Give Higher Limit
-Earlier This Year, Made $175,000 in April
-Was Blowing Through $30,000/month on my Credit Card
-This is What They Told Me, Their Words
-Said I Couldn't Get Higher Than $12k Limit
-I Asked Why, That's Literally R*tarded, I'm Spending 3x That Much Each Month
-Couldn't Answer, Blah Blah, You Can Only Request Increase Once Every 6 Months, Blah Blah
-Told Them I Have Been, System Keeps Only Giving Me Like $1k Extra Each Time
-Too Bad, Guess I'll Have to Wait 6 Effing Months for Another Measly $1-2k Credit Increase
I could honestly go on and on, but I've wasted enough time writing this review. Do not bank with them. Trust the reviews here. When over 1,000 people tell you a company is garbage, they're probably right.