Chase Sapphire Reserve® Review

I have been banking with Chase for a few years now and I have no complaints. They always have friendly customer service reps who answer most of your questions

...

This bank is sickening!!! They allowed someone to steal $20,000 out of my moms account through wire fraud without even verifying that it was her….. when we called to get the money back they said that there is nothing they can do…. So now this is costing my mom so much stress because attorneys have to be involved! The customer service is horrible! They will transfer you coldly, hang up on you and take you back to the main menu repeatedly when they don’t have answers! Stay away from this bank!!! I

...

I have had a chase banking account for almost 5 years I loved it and the accessibility and 24 hour ATM options but if you care about you're personal security please don't bank with chase I had a secure bank account that they allowed over the weekend a man to make voice authorizations pretending to be me and reversed all my transactions and filed false claims made threats to me where I had to file a police report the fraud department of chase denied My claims twice because they said I used my debit card to give them the Money but they scammed and threatened me I cried with my 11 month old on the phone begging and asking how this happened what kind of secure bank account is this or the point of a fraud department and all they could do is tell me they can't help me repeated themselves told me to deal with it with the police I'm now negative two thousand in my account Cannot close it because of this luckily I was still able to get a new bank my whole life and identity was stolen and chase did not care there branch manager here in reno nv even told me to leave chase if it was him admitting that what they allowed and did to me was wrong I submitted this to the bbb and filing as many bad reviews and Complaints as I can so no one ever has to go through what I am I learned my lesson but my trust is gone with everything and I live in daily fear and stress thanks to chase they lost a loyal customer

...

Chase is the most bank in America. When a spouse is deceased they won’t let the living spouse deposit a check in the joint account of the couple. My mom and I went to chase to deposit a check that was in my mom and dad’s name. The customer service rep refused to let us deposit the check even with a death certificate. They also don’t hardly have anyone working there to answer questions.

...

They are trying to depend on ai and automation, which is causing pain to customers. “We think you might have your identity stolen” “We’re closing all your accounts and holding your funds forever without so much as a call or intimation by letter. Good luck!” Don’t use this bank. Its days are numbered.

...

My sapphire credit card has been closed by Chase without notification, and all of my reward points (around 215,000 points) are gone because I haven't noticed this within 30 days. My sapphire credit card hasn't been used for 1+ year since the Pandemic, but before 2020, this card was a Sapphire Reserve and was used frequently during my every single trip. During the Pandemic, I transferred all my points to Sapphire Preferred to save annual fees from Reserve because we do not have any travel needs during the Pandemic. Now it is the end of the Pandemic, and I was thinking of converting Prefered back to Reserve, unfortunately, I found my Saphire Prefered credit card account was automatically closed, and all of my points are taken away. Clients not using the credit card for a long time doesn't necessarily mean they will never use this credit card again. We especially had such special circumstances during the past two years that prevented us from traveling. If it was not for the Pandemic, I could see myself using Sapphire Reserved a lot as it is such a nice credit card. It is reasonable that Chase closed an account haven't been used for over one year, but it is hard to believe such a huge bank company like Chase would deal with clients by choosing a way to take away their reward points completely without any notification and to burn the bridge. I had never had such a terrible experience with several accounts opened under other bank companies. I had one credit card account closed by Discover for the same reason I am having with Chase now, but Discover cashed my reward points, which is acceptable, so I do not have any complaints about it. AE once not giving me the rewards I was entitled to due to a glitch, but I got my rewards back after one called. BOA and Fidelity are always reliable and resolve my queries and concerns as soon as possible. This is why I decided to put all my checking, saving, and investment accounts in BOA and Fidelity. Unfortunately, it is to see how Chase deals with customers this way. Even if Chase offers a lot of great credit cards, such as Sapphire reserve, this terrible experience will make me think twice about opening any accounts in Chase in the future. I sincerely hope Chase will find a way to better deal with its customers. Otherwise, the only one who will get harmed the most is Chase's business but no others.

...

Chase bank has "Poor" customer service in general. This isn't the only time that it happened. Chase locked my bank account "multiple times" for unknown reasons. They also request inconveniently that you go to your nearest Chase bank to recover your account. Personally as a college student, I would strongly avoid Chase bank as your financial institution. Definitely switching my bank.

...

So I paid off a credit card $7500 with chase, and was told that it was the full amount including residual interest, a month later I get a bill stating that I still owe money, and I let them know that I had audio of our conversation, still, they said that the chase representative was wrong by giving the full amount and that I still owe, no accountability!!! closing my other business account and encouraging people not to do business with this bank.

...

Amazon sent my refund to Chase on September 7th. I don't owe any money to them, they owe me. I called Chase the morning of Sept. 19th to make sure they had my correct personal info. Long time to get things corrected, texting codes etc. Was told they'd send me an email to confirm but really to ask me asking if I preferred direct deposit or a check that can take 7-10 business days...... really? I waited all day, no email and called them again in the afternoon. Was told the email can take 24 to 48 hrs to receive. Does snail email really exist!! I never received an email this week. By chance I find out they send the email to my years old email address, the one I told them was closed. After many phone calls and messages on Facebook, I finally get an email stating they made a mistake, email sent to old email address, but I have 5 days to respond to it, uh responding to a closed account. Went to one of their branch office today, the woman was very kind and also very shocked about "headquarters customer support". Lies lies and more lies. They don't know the meaning of customer support. Mind you I paid for the Amazon item on the 12th of Aug, which I had to return. Amazon refunded my money to Chase on the Sept. 7th. I did not know Chase had it. I paid online with my bank account. Chase claims it can only be refunded after a long insane process. They won't send a check until Monday, because I did not respond.... They also said that can take another 5 weeks. Makes sense doesn't it, everything is computer and phone oriented these days, but prefer to send a check through the mail, so someone else can steal it and cash it. I was told on the 19th an email was sent but also a check! Lie. Customer service no longer exists. I would like to file a class action lawsuit for unnecessary emotional stress and hours of wasted time. Enough already, I won't be bullied by Chase to get my own money back. They are not willing to send my money back.

...

Chase is the worst bank I have ever been with. They take your money without any reason and when you call up they give the same answers stating a team will be in contact. Useless customer service as they can’t do anything!

...

I deposited a proceeds check from a sale into my Chase account. Chase put a hold on my check even though I have given them proof that the proceeds that have cleared the bank the check was drawn from. I have given them proof that the check has cleared, chase has verified the checks authenticity yet still a hold. Because of their legal thievery I’ve had to reschedule a closing for a house I needed these proceeds for and has resulted in fines. Chase is just another example of legal thievery. They use your money for investing purposes while your life is put on hold. Once this check clears I’m pulling out all my funds from Chase and closing all my accounts.

...

I have had a Chase/Visa freedom card for about 20 years and recently I applied for a Chase Amazon Reward card to get the five percent cash back offer plus $200 reward for opening the account. I heard nothing after submitting the application on line. Finally did get a call from a "off-shore (Pakistan?)" Chase rep. who I could barely understand. He took some basic info and told me I would be hearing about my new card in a few days. A couple weeks went by and I got a letter from Chase denying my application and saying they suspected someone may be using my info fraudulently. The 6 page letter went on to explain in huge detail what I needed to do to pursue my application and how to fight fraud. Remember, I have an open VISA account with Chase (for the past 20 years) a credit score over 800 and perfect on time payment rate. So, I gave up on trying to get a new card from Chase and opened an Amazon Store Card with Synchrony...also offering 5% cash back. Chase is IMPOSSIBLE to deal with as the only offer telephone customer service and their cut rate contract staff can barely speak English... too frustrating to deal with. Cross Chase off my preferred list of credit card providers.

...

I use to bank with chase over 10 years ago basically I needed an regular/certain type of an account to be opened asap because I was expecting a large sum of money I didn’t want to trust cash app or chime nor discover since neither has an actual branch incase issues occurred. so I went to chase and they claimed they found more then one account in my name with balances which I found it hard to believe for the simple fact I left them because I got tired of paying over 1000 in overdraft fees a month! So me being dumb they told me in order to open the account I would’ve to pay the balance off in cash!? I felt it in my gut not to do it but I was on a time schedule and didn’t feel like shopping around for an account knowing it’s hard getting things done because of the color of my skin! Well I paid them and they gave me a account number and so-called online access well when I made it back to my condo I tried logging in and it said username and password is incorrect! that was another thing the branch manger at chase setup the username and password for me which was odd I wanted to change it immediately but it wouldn’t let me login so I called them the next and even went back up there and asked what was going on I have money in that account. he claimed it was frozen and how they couldn’t do anything about it and to call an 1800 number so I did and they said chase had no right opening the account without talking to that department before hand knowing it would cause issues. long story short they never gave me back my money they took over 500 from me that day to supposedly pay off an old account that I had no recollection of! I never got a letter in the mail or anything and still to this day if I try to apply for an account it says to contact the 800 number because of past relationships or something weird I can’t remember what it said. So they got free money I’m just tired of places thinking they can steal from people! I have no respect for chase after what they pulled this happened durning the pandemic! I jus can’t recall the exact date. Oh yeah one of the times that I called the 1800 number they transfer me and I guess the other person was still on the line listening and the agent was saying some Off the walls stuff to me talking about I need to file taxes on that old account and how I would go to jail and I laughed because I knew she didn’t know what she was talking about and the old agent told her what she was saying was incorrect and told me to ignore her and he couldn’t believe she was saying all of that! I almost felt like she was trying to scam me out of more money or out of my debit card number smh

...

Worse bank ever. If I knew I never bank with them. For 7 days my account is frozen and everyday they ask me for new evidence. They have no rights to block my money. I will never ever bank with them again and pls pls Don’t do it. They aré liers and use you. For 1000£ I need 10 thousands papers and the people answering you at the phone are clowns, they don’t know anything and they can not do anything 🤣🤣🤣 So yeah good luck to recover and unfrozen your account if you can. Worse experience ever and I DO NOT leave reviews only if is a bad experience as is now for me. So pls do not bank with them. Are a scam

...

Truly awful! Avoid like the plague. They have left a single mother unable to get her money out so I’m unable to do a food shop. Absolutely outrageous is an understatement. Customer service seem to have one answer they copy and send to everyone. Once they’ve got their act together I’ll be getting my money out and closing the account

...

I paid off my balance of $5,600 on 9.7.22 as that's the balance that was shown to me on the app. On 9.12.22, Chase added $101.56 interest because my statement closed. I called today, 9.15.22 to dispute the additional interest charges because... you know... I paid off the balance in full. However, they said the charge was valid because of how the there billing cycle works. I asked to speak with a manager to get further clarification, but she couldn't waive it either because her system said it was valid. Some way to treat a loyal customer who has been with Chase for 10+ years.

...

I had a new card shipped because I lost mine and it still does not work I called the customer service because I am at the doctors and need to pay my bill he tells me to visit the Branch knowing they are closed

...

Worst bank when it comes to clearing deposits in a timely manner. They cash the check from the other bank in one day and then tell their customer to wait 10 days from the deposit date to have the funds available?! Horrible customer service! I had to call their Fraud protection Dept 3 times and spend over 1 1/2 hours with agents who had no clue of what was happening! One of them put me on hold and went away!!

...

Fees for overdraft are to high and come to often.

...

Not recommend! Worst customer service I have ever experienced. I made 5 calls and all routed to outside of US. All calls dropped and I asked the last one to write down my number just in case if the call drop again, the response I have got was: No, we can not call you back, because we are not in the United States. Call dropped, again! Issue unsolved.

...

Chase credit card dispute center isn’t even real. I’m not even sure how to put this but I filed a dispute and have been trying to access it but the dispute center on the web isn’t a real link it’s just a dead click. No ability to actually open. Nothing in the app either. Okay contact support right? Yeah they just close the request without actually giving any info. This is super shady so I closed my account but yeah be prepared for that if you get a credit card with them

...

Useless customer service reading off a script. I've had £350 locked out wrongly and they can't help apparently. USELESS!

...

Good but there are better banks, check out my profile to make it big.

...

The mobile website does not work for a while now and neither does the website I set a account on my iPad! What’s the deal? We’re temporarily unable to connect is what it says both this month and last month when I tried to take care of business. They should pay us for out multiple attempts. Thanks! Please post a more appropriate answer on your website……..

...

OK, I went back to the branch for one more attempt to resolve this ridiculous issue I wrote about yesterday. Instead of being attended by the incompetent branch manager, I talked to a person with the title Lead Associate Operations. This person was able to get the disputed deposit released. She was able to achieve what the Branch Manager did not want, or be able, to achieve yesterday. My opinion regarding Chase has changed: I now believe that the bank is too big and unable to fill positions with competent candidates, and using poorly educated and perhaps low IQ candidates. The left hand does not know what the right hand is doing. In other words, if a Chase employee is telling you something, DO NOT BELIEVE IT! It may or may not be true and correct. I got lucky today to be attended by an intelligent, competent lady, who knew what she was doing. I complimented her saying that she should be the branch manager insted.

...

A serious situation: I needed assistance and a relative from Dominican Republic traveled to our location in Florida. He brought a cashier’s check drawn on Bank of America, who refused to cash it because of the amount $9,500. We then went to Chase branch in Boca Raton, where I have my account. They accepted it as deposit, and told us that it will be available in 2 days. When I went to cash it, they refused, telling me that our relative must make a second trip to the U.S. to bring more I.D.'s Why did the cashier not tell us that, when our relative was here? This is terribly unprofessional. Besides, the branch manager is still saying that they did nothing wrong! I will look for another bank.

...

Not a bank I feel I can trust or provides their customers reliable service. The incompetence, the long check deposit hold times, multiple transfers when you call, lack of customer service or consistent service, language barrier and I have no problem with foreign agents but train them to be more empathetic, confident, knowledgeable and actually listen and reassure they understand your issue and actually try to find a solution to your problem (go above and beyond) and in person branch support is pathetic they never can assist with the simplest tasks. All of this has me giving Chase the side eye. I've been on the phone since 8am , even drove to a branch while on hold and I am still on the phone as of 6:27pm trying to get my check hold released all because they say the business phone number is not matching the business name on the check so instead of them utilizing Google and other resources I had to be the one to take initiative and find all the info necessary to verify the check and at one point I got a competent and extremely helpful customer service rep who I wish I could get every time I call!! She was the only person willing to actually verify what needed to be verified and call the issues of the check to confirm the check is legit but the person in accounting wasn't in office so she told me to call back at 6pm EST which I did and 30 minutes later, multiple transfers/ call backs (because I was left on hold with no rep coming back to the line and I was lied to about another rep saying systems down but then I call right back and the next rep pulled up my acct) and incompetent reps later.... I'm back at square one. I need my funds for my wedding that's coming up soon and I knew I should've followed my mind and not trust Chase to be a dependable financial institution and cash a legitimate check in the time I need the funds to be available. I could've went to Walmart and had my money the same day!!! I have no problem with verifying a check but the amount of time it takes them and the inconveniences and even financial strain it puts on you while you wait is unacceptable and I'm definitely closing my account and never doing business with their bank ever again !!!!!

...

Negative ratings are too high. I don't know if it's money laundering, embezzlement, or ... what? They have held my daughter's lawsuit settlement for 3 years (generously giving .001 interest). The COURT order states that "on the morning of (her) 18th birthday (she) has the right to demand a check or wire transfer of all money's plus interest". However, (for the past 2 weeks) the closest branch (2hrs away) said that "the back office" needs 5-7 days to review. The branch manager finally claims only 1-2 hours and asks for a copy of the court order to have everything ready for today abd to call before they travel to the branch. Said order was supplied 2× to open the acct., and an additional 7× over the past 2 weeks. This morning ..... after all of that .... "you have to wait a minimum of 2 days" "Happy 18th Birthday!" Also, I don't know if they actually have a legal department other than the one that allows them to place liens on your car/home. Ask 6 bank employees, get 60 answers. I guess my next calls are the O.C.C. and FBI

...

I have been with chase since before they became chase I have had multiple problems with them but the recent one is making me change banks. I recently moved to a little town in Alaska that is very remote the closes town is 3.5 hours away as well as the closest real store. I went to purchase groceries yesterday and my cards where declined and deactivated by chase I called them and since I changed my number they said that I was screwed pretty much. I explained to them I changed my number online to my new one and they proceeded to tell me that doesn’t mean anything I would still have to use the number I no longer have. I explained I have no access to that number they kept telling me no. All I was doing was buying groceries for my family to survive and I couldn’t even do that I was embarrassed angry and scared at that point. When I talked to the manager she suggested that the store manager loan me the money and that I could pay her back I have never meet these or know them but yet they want me to borrow 1200.00 worth in groceries what a joke they have lost a customer that had been with them for over 20 years!

...

Chase have an attractive offering but they are hopeless to deal with, especially their security system. I changed my SIM while I was in the USA and on my return changed back to my UK SIM. I could not log into my account. Went through their security process 3 times .... failed every time. Rang their customer service. Part of the process was to ask me what the last 2 transactions were and, of course, I couldn't remember (I have 3 bank accounts). That got sorted and I regained access to my account. My phone then goes faulty so I transfer to a back-up phone (still same number though) and guess what, locked out of my account. Went through their security process again yesterday, which of course failed and today I've been on hold twice for 15 minutes. It seems that the department that deals with this sort of issue is overwhelmed. Why am I not surprised. Gone through the security process 3 times now - 2 have failed but have regained access on the 3rd attempt. Previous to the latest fiasco, they decided to stop a time critical payment to the worlds largest crypto exchange ...... that cost me a few hundred pounds. Wouldn't mind but they had already previously processed 2 similar amounts to that exchange. I have now transferred nearly all cash to another bank but kept a small balance so I can see previous transactions. The staff are excellent though, well trained, knowledgeable and very polite no matter how ratty I must sound. It's a shame that their systems let them and their customers down.

...

We have been Chase customers for 10 years. We have 1 business checking account, a business savings account and a business credit card. A personal checking account and 3 personal savings account. We also have our home loan with Chase and 3 personal credit cards as well. We had tonmake a wire transfer when in another state, due to a medical emergency. Since it was over $25,000 We would need to do two, one day apart. We were told to do it online and the 1st transfer was fine. The next day we tried to transfer the $4,755 balance but this was denied. I called Chase and after 2 hours going from one person to another was told that since my wife did the 1st transfer I should do the 2nd. I tried to log in but was not able to see our personal account, only our business account. I called again and spent over an hour bouncing around until I was told that the business account takes priority and the only thing I could do was separate the two accounts. This took another hour and finally, with new log in data I was able to successfully transfer the money. Then I got an emsil from Chase canceling the transfer. I called again and spent 3 hours trying to get it dorted out. Finally I was asked to take a computer security check and was told I failed. Then, after a long time with 2 more people I passed the security check. Then I was told I would have to log in and start over. I vouldn't log in with the new name and password or the old one. Then my wife tried to log in and she was rejected using her log in name and password. We won't be able do anything more until we get home and go to the bank. This total mess cost us $190 because I was too late transferring the funds. Very, very disappointed.

...

Exploitative and sneaky institution that I will cease doing business with ASAP. I received a check from Chase refunding overpayment of my mortgage escrow account. I’ve been paying my Chase mortgage for decades always on time, I pay biweekly and extra premium payments. I took the check to a Chase branch to cash and was told that I am not considered a Chase customer because I don’t have a deposit account so they have to charge me $10.00 to cash the check FROM THEM at THEIR BRANCH. Are they afraid their own check won’t clear? This is NONSENSE how am I NOT a customer? Took the check back and deposited without issue to my credit union. TERRIBLE corporate policy that has now alienated a CUSTOMER since there’s no way to make this right for me now.

...

They don't even deserve 1 star. This financial company is horrible, their customer service is the worst which seems to start at upper management level. They are not helpful at all. I will never use Chase again for anything. I've had the best experience with Bank of America, especially their credit card accounts and customer service.

...

Terrible customer service. You are just a number to them. A very low number. I will be looking for a new bank that treats me as a valued client.

...

DONT BANK WITH CHASE!!! I WAS SCAMMED OUT OF £3k AND THEY HAVE NOT PROTECTED MY MONEY. NO CUSTOMER SERVICE. YOU WILL LOOSE ALL YOUR MONEY IF SCAMMERS GET HOLD OF IT.

...

THIS IS ONE OF THE WORST BANKS ON THE FACE OF THE EARTH! When I first opened my account here in 2012, the customer service was great. You could get thru to a rep w/in 5 minutes and your issue resolved quickly. Now, in 2022, it is HORRIFIC service with east Indians on the other side of the world answering customer service lines. There have been so many screwups on my account w/in the last 2 years. First, they let an overdraft of over $6,000 go thru on my account which is insane that I did not authorize. They are supposed to monitor accounts to make sure things like this don't happen. I had to wait over a month for them to credit the money back into my account and resolve this. Second, they went and cancelled free checking accounts behind my back w/no notification at all. They started charging monthly service fees and I caught them doing it. I had to get all those service fees reversed. I then chose what type of account I wanted w/the new accounts since they were no longer free. I was told that my account number would stay the same and I could use the same debit card as before w/no problem. THAT WAS A LIE! They went and cancelled my old card behind my back when I was on vacation out of state and my card started declining transactions. I AGAIN had to order another card to replace the one they cancelled, and it was another nightmare. They told me I would get a tracking number for a rush delivery order, and I called back three times over a 24-hour period, and they still did not have the tracking number to give me. I am done with this bank for good. I have been a customer for over 10 years, and this is the final straw. I am fed up w/the long hold times, mismanaged screwups and inept customer service.

...

Chase bank block my account and repossessed the car they say they have being calling and send mail, but I have the prove from my phone carrier and usps, they want me to pay off the car, I also work at the hospital and no even let me Use an extension. So for me wasn’t a good experience

...

Chase Bill Pay sent a check, someone intercepted it, and cashed it without endorsing it. My vendor did not receive payment, and I called to see what was going. They mentioned something about an "endoresementless agreement" with some banks, but could not even tell me which bank did this. They said they would start a claim, and send me a letters to sign so we could start the investigation. Instead they just sent a letter stating that "we agreed on the phone to close the matter". We did nothing of the sort. They screwed up and did not get an endorsement, don't want to pay up for that and thought putting me on hold and transferring my call over and over would get me to give up. An hour later, I am still on hold for someone who can "get into the system". I am not kidding. This is day two of people not being able to access their own banking system. I am moving onto another bank.

...

I paid off my credit card with a bank check, as I have done several of my cards in the past, and chase was the only one that put my payment on hold for 7 days. The first agent told me it would be released on a certain date, and then when I called to see if the funds were available they had extended it by another day. Their service sucks, canceled my credit card, now I my have to wait 7 to 10 days to get my overpayment. Moving on. Stay away from Chase!!!!!

...

As President of Projx Construction Group, I've been a loyal customer of Chase Bank for many years. My personal & business accounts are all with Chase. On 8/2/22, there was a fraudulent transfer in the amount of $25,000 initiated by a former employee from my personal checking account to our Projx business account. Another fraudulent wire transfer was made on the same day from our business account to the former employee's checking account for same $25,000. ( Note: former employee was not a signer on any of the accounts ). As a signer on all accounts, I was not notified of any wire transfer ( personal to business, business to former employee ). In the past, with previous wire transfers, I was sent a verification code via text to approve any/all wire transfers. I was not sent a verification text in these instances so I had no idea that transfers were made until I reviewed all the accounts a couple days later. A claim of fraud was filed with the Chase branch in Palatine on 8/8/22. When contacted, Chase investigated and reported that neither wire transfer was considered fraudulent even though the username & passwords for all accounts were changed prior to former employee's departure. Today is 8/26/22 with no resolution to my case & not even a call back from anyone @ Chase. Not sure where to turn at this point as I want to recoup my $25,000 taken from my personal account.

...

Trying to get a charge taken off my debit card was impossible. Spent an hour being shuttled from local numbers to off-shore lines and back again. No matter which number I called I got the same non-service. And this was about a product ad I answered on MSNBC, which I have also tried to contact, Worst service ever! Changing banks.

...

I have been using the Chase Sapphire Preferred and IHG Reward cards for a few years now and I'm cancelling both today despite taking a hit in the credit score. I had to make a total of 8 phone calls over the course of 3.5 months to get two airplane tickets canceled and refunded. The refund for the second ticket is still not done. These people WON'T do anything until you call and remind them of their job. Every time I called, someone always "forgot" to do something the last time. Also if you need to switch flights (happened to me TWICE), their prices are ALWAYS $100-$200 higher than the prices you see on Google Flights. Complete rip-off and sub-standard customer service.

...

Ally ruined my credit. They almost ruined my life, but the guys at onlycreditbeast saved me. Google them. They removed all the derogatory marks and fixed my report. Here's the story: I paid off one of my Ally credit cards about a year ago. I didn't intend to use it anymore, but I didn't close it because I've heard it's bad for your credit. Several months later, I contributed to a GoFundMe for a child with a devastating, progressive neurological illness, a kindergartner at my daughter's new school whose family was raising funds for a new wheelchair and out-of-state medical care. I made the payment through my PayPal account. I'd forgotten that it was connected to the credit card I'd paid off. Because I didn't know I'd charged something on it, I didn't make payments to the card. I received no notifications from Ally until a text alerting me to a seriously overdue account. The account had accrued a bunch of late fees, at which point I learned that it had been closed because I hadn't paid it for three months. I also didn't receive any calls or texts from Ally until the text that alerted me the account was overdue when it was too late. Ally claims they sent me letters. I know I did not receive any. I'm meticulous about checking my mail. I pick it up from my mailbox and open it immediately. I pay bills right away. I would never have ignored a late notice. It's possible I missed an email message. Like many Americans, this has been a hard time for my family. We've been dealing with the after-effects of job loss. Though vaccinated and boosted, I was hospitalized with Covid for a week, probably due to my underlying conditions. Ally will not help me remove the late payments from my credit report. I was so angry that a charitable donation messed up my credit during this crappy year. Ally is a terrible bank. But thankfully, I got help from some guys on the internet (onlycreditbeast.com). They removed the late payment and other derogatory marks on my credit. I strongly recommend them to fix credit issues if you have any.

...

This is the meanest bank I've ever dealt with. 780+ FICO score with another bank for multiple years but still got declined when applying for their basic credit card. Second time it was approved, but they got the lowest start credit limit for me among 5 banks. The customer service agents are very rude, ridiculous and unfriendly. I was explicitly considered a potential criminal just because I wanted to deposit a $1300 check from other bank.

...

Waiting for ever and a day to move money and get restrictions lifted. Dozens of phone calls and no one answering. Bad bad service. Moving my money elsewhere.

...

We went to the Sunset Branch, waited a week to see Jennifer Palmer, a Banker to open a savings account to link with our checking. Showed up to see her. She was somehow double booked. After waiting 25 minutes, they were so rude. They told me to wait another 45 minutes to reschedule or come back to set an appointment. The manager just walked off. Neither the manager or the Banker would help us to reschedule. We will be closing all our Chase accounts! Who needs this? Not us

...

I opened a acct and waiting 2 days to clear. Completed, so on the phone app, trying to transfer to savings. Stated Restricted. Called customer service. They said they had to verify with company. Assuming they did cause it was in my check account. Told them call the owner, they said what is the number. I said the main line and his cell number. Not correct. I said well call the number, they said this number we have does not match your company. OKAY duh, the number I am giving you is the business. They could not accept that. I said look up, dun and bradstreet, fed tax the company you will get the correct number. Been in business 100+ years. Nope. OMG I had to ask the PRESIDENT to go to the bank and get my check he has given me back. I said close it done. We cant you have to bring the PRESIDENT. Omg i am so embarrased and told the President at his convience since he is super busy. WOW. NEVER NEVER GO TO CHASE >>>>NEVER>>>NEVER

...

I received a settlement check for a work injury from Nationwide insurance, drafted on a JP Morgan Chase account. Like 67 million Americans, I don't use banks. The local branch in Oconomowoc Wisconsin refused to honor the check claiming it was too big ($13,000). It could be reissued in multiple small checks, which would each incur a cashing fee, which nationwide will not do, or I would have to open an account, deposit it, wait, then withdraw the money minus any fees, penalties, taxes, assessments, etc. No alternative solution was available and I was treated like a criminal. Don't believe me? Try it at your local Chase.

...

have a business checking account and have issue to look at my quick accept transactions more then a month i treid to speak on the phone with them the only thing they did is trasfer me on the phone from one departmend to the other after speaking to all departments i got to a few supervisors they spind me and lied me have one messege to you who is reading those lines DONT OPEN AN ACCOUNT AT CHASE

...

If I could give zero stars, I would. I opened a Chase account with the intent of using it as an expense account for a corporation. I'll just copy what I wrote to them here: I tried to buy crypto and you blocked my debit card permanently. I called and your employees said they could only validate my identity if I come to a bank in person. (I note that none of this was necessary when I was putting my money INTO the account--only when I wanted it back). The nearest bank is one hour away and I'm on a tight schedule, planning to be out of the country for the majority of the year. I tried repeatedly to find another solution, but your bank would not allow it. Since I still have access to the web console, I've found a better way to prove that I am indeed the account holder: by transferring all of my money out of your bank and into another and never, ever bringing any of it back. Besides, if you're too good for crypto, you're too good for me since it's 100% of the company income. Thanks for wasting weeks of my time and rest assured, I will tell anyone who will listen about how you tried to steal my funds.

...

I have the same issue as most of the reviews. Chase holds funds without justification or notification resulting in payments not being honored and negative reports to your credit report. They denied my payments to creditors, then closed my account without any notification, and kept my money from the account. Bank officers are arrogant and believe they can do what they want without any accountability. I successfully won a lawsuit in 2001 for several million dollars for an arrogant bank officer’s actions. I will be meeting with a law firm soon to file a lawsuit against Chase and assess if a class action is the solution. Considering the number of negative reviews resulting in financial damages, I am confident I won’t have any issues getting others to join in.

...

I will never use chase Bank again. Tried calling to fix an issue with them taking money out of my account that was not approved my me. They won't listen nor care it's like they do what they want. Worst customer service I have ever had with any bank. Must be nice to just take money out of my account whenever chase wants to leave with nothing as I'm a single mom of 6 kids who works 60+hrs a week to provide for them.

...

Mobile deposit first paycheck to my chase checking account 3 weeks ago. The funds have been in chase account but had a hold cause they can't verify the maker which is McLane. I've since lost the job cause after 4 weeks of no money, means no gas and chase has my funds. McLane can't request the check back cause they didn't transmit the check to chase and I'm the customer of chase , I deposited my check to my checking account. They closed my account and are keeping the funds that my check that I deposited til I prove it's mine???? Prove it's not mine. Be like taking your car to get oil change but need to speak to the dealer to make sure you own the car, until then I'll just hold onto it and BTW gtfo and don't come back til you do our job for us. So this is theft and should be treated that way. Need an attorney if anyone knows one I'll split whatever can get out these thieves. Im a veteran and its discrimination. Audit the fed and never bank with chase.

...

On 8/10/22 I submitted a transaction for $2,000 for deposit into my Chase Checking account. The deposit was an ACH from Navy Federal Credit union. The transaction was made to cover my son's tuition and is/has been held by Chase Bank with not explanation. I was told on several occasions that the issue would be resolved. Only to be transferred time after time. The funds were available and verified by Navy Federal, but Chase refused to make them available. When I asked to close my remaining accounts I was lied to and told it could only be done in a location. Only to later be told it could be by phone. My son is now ineligible to begin classes. This is the second transaction this month Chase has held. The first being an Escrow check from PNC Financial. I was given a similar experience. Chase seems to have a policy of harassment on minority accounts that they feel exceed their comfort. I want this financial harassment to STOP. It's essentially the electronic equivalent of calling the cops on the black man for depositing a check. I want this rectified and Chase to end this practice against my accounts and the accounts of others they deem too BLACK to have healthy Bank accounts.

...

What a joke!!! I am at my wits end and seriously considering moving my business and personal account to another bank. The closest Chase bank doesn't have anyone working and you're lucky if the ATM works and today, it didn't!!!! With CEO's making millions, they can't afford to spare a few bucks to hire some lower-level workers at a reasonable wage? What an awful company. I will definitely check on other banks in my area!!!!

...

We've been with Chase for 10 years. We needed a line of credit to continue growing. My partner and I agreed to personally guarantee the small line and chase denied us. 10 years of profitability and never missing a payment to anyone. We're in the process of leaving them now. If you are a small business owner look for a local bank willing to support you. Chase doesn't care about small businesses.

...

Without a doubt the most imcompetent bank I have ever dealt with and customer service is not even in their DNA or venacular. Dont call their office cause youll get Steve from Mumbia India with an accent to strong it doesnt even sound like English is a second language, furthermore steve is so untrained he cant even answer basic question, but he can sure take your money though! This bank does not recognize a Noterized POA or MPOA directing the next of kin to handle their parent who is incapcitated and on hospice to handle their business. Furthermore Austin Daniel who claimed he sent me an e-mail update is lying as they do not have a E-mail for my Moms next of kin and have no problem violating hippa laws. Yet they have the balls to ask me if I want to reopen an account with them after I closed my account out with them 12 years ago due to inability to be honest with me or adequately assist me with my account services. They are quick to get your money and business but they are slow to impossible to get your money back from them. Your and idiot if you do business with this company and deserve what ever run around they want to give you while your credit rating gets destroyed and your bill collectors turn you over to collections!!!

...

This is the most don’t care about you bank ever or care if you get things right , even with a 20 plus year customer no negative account history. Leave this bank or don’t and find out how much you matter .

...

Worst banking experience. Put 2 week holds on almost every check I deposit. Refuse to release funds and hang up when you try to contact customer service after loooooong wait times to even reach a customer service agent. I cannot wait to close my account.. do not bank here

...

Unfair practices I applied for the Chase MilesPlus Club card. I am charged $525 for an annual fee. They charge late fees and interest on annual fees. I requested to cancel the account and get a pro-rated refund for the annual fee as I will not benefit from the services. They will not refund my account. These practices are unethical and unfair.

...

Terrible! The unnecessary appointment to meet was over an hour long. Should haven't taken 20 minutes or less to help me. The Debit card shows up past 3-5. Basically all you can do is wait while your money is trapped. The customer service reps are useless.

...

These rob dogs try to keep your money. Won’t let you withdraw. Don’t use them absolutely crooked bank. Run by licensed institutional robbers.

...

Terrible customer service! Considering Chase is the top banks in America, what horrible customer service. I called three different branches, they all redirected me straight to the 800 number. In which I was left with the same automated annoying voice recording. Chase has gone down hill since Covid. It’s another POS bank!

...

Just be smart don't use chase let my . Account ne hacked 50 times and then because the teller messed up Account in hole and took paycheck and all

...

@ChaseSupport About a year ago, I paid off one of my Chase credit cards. I didn’t intend to use it any more, but I didn’t close it because I’ve heard that s bad for your credit. Several months later, I contributed to a GoFundMe for a child with a devastating progressive neurological illness, a kindergartner at my daughter’s new school, whose family was raising funds for a new wheelchair and out of state medical care. I made the payment through my PayPal account. I’d forgotten that it was connected to the credit card I’d paid off. Because I didn’t know I’d charged something on it, I didn’t make payments to the card. I received no notifications from Chase until a text alerting me to a seriously overdue account. I paid off the account, which had accrued a bunch of late fees, a day or two later, at which point I learned that it been closed because I hadn’t paid it for three months. I also didn’t receive any calls or texts from Chase until the text that alerted me the account was overdue when it was too late. I’m not sure why they didn’t call or text be earlier when clearly they were able to do so. Chase claims they sent me letters. I know I did not receive any. I’m very careful about checking my mail. I pick it up from my mailbox and open it immediately. I pay bills right away. I would never have ignored a late notice. It’s possible I missed an email message. Like many Americans, this has been a hard time for my family. We’ve been dealing with the after-effects of job loss. Though I’m vaccinated and boosted, I was hospitalized with Covid for a week, probably due to my underlying conditions. Chase will not help me remove the late payments from my credit report. I’m so angry that a charitable donation has messed up my credit during this all around crappy year. Chase is a terrible bank. #chase #chasebank #jpmorgan

...

They say you can chat to us 24/7. This is not true because if you message them with eurgent matter no one will get back to you. It absolutely rubbish the only reason I opened chase is yhe 1% cash back once the offer ends I will not use it anymore. I am not sure how an organisation like this survives these days.

...

Chase Sapphire Reserve cardholder for over 5 years. Tried to use their “Extended Warranty’ benefit on a TV purchased through Costco for the first time. After submitting documents multiple times over a 1 month period— Chase Card Benefit Services/Chubb Insurance denied the claim telling me I had to deal with Costco. Never rely on the Extended Warranty benefit since it’s a scam since Chase will go out of its way to deny the claim. Useless, pathetic customer service!

...

I am certified an accredited investor across many platforms. I have half a million dollars in investments and savings that I manage myself along with an addtional 2 million of my mother's which I also manage. I've never been late on a payment in my life. Chase bank denied me an Amazon Prime card after soliciting me directly. Have to wonder what kind of billionaires must qualify for this amazing Amazon prime card

...

We use Chase for our business and personal accounts and couldn’t be happier. Wires and transfer are really easy to send. However, I wish they would do away with the fees for multiple accounts.

...

DONT use this absolute garbage of a so called bank. Once you deposit money trying to withdraw it won’t be easy. The use excuse we are doing security checks every time you try to withdraw then they ring you a day or 2 later to confirm we are doing a security check. Then if your lucky a few days later you get you money. They are CROOKS!

...

Constantly cancel my wire transfers citing security reasons. Do not even bother to call me first. Never disclose the actual reason. Once canceled my wire transfer to IRS. How stupid is that? How possibly can payment to IRS be a fraudulent transaction? Customer service is horrible, the wait is very long, and they almost always transfer you to multiple points/people each with its own wait.

...

Chase customer service is Ridiculous trying to get through to a real person is stupid. Then when you get through. No one specks clear English. VERY DISAPPOINTED. Trying to resolve a simple problem should not be so hard.

...

After a identity theft issue involving my Chase checking account I am totally disgusted with the level of service provided by Chase and their various departments. No help whatsoever in providing paperwork of any kind to allow me to file a claim with my insurance company. horriffic wait times on hold, transferred from department to department, most agents are barely understandable and not fluent in the english language. it seems that Chase is avoiding any type of responsibility for the theft even though they released funds without verification from me. A fake reversal of charges was immediately credited with no questions asked. My advice stay away from Chase they simply dont care One outstanding fact Chase can mail me about my account being overdrawn due to the ID theft reminding me I have an outstanding balance. They will not mail me documents related to the ID theft.

...

Worst bank to deal with. Opened a new Total Checking account with nothing but problems from the start. First, it was a W-9 problem and I had to go back to the bank with another signed hard copy. Two weeks later they send me a letter requesting me to fill out another W-9. They are now closing my account after two months stating a check I electronically deposited was a fraudulent check because they could not verify the name and phone number. I went to the branch manager with the check explaining to him that this is from one of my tenants who has been with me for 12 years and owns over 40 franchise stores. This tenant has different corporate names for stores in North and South Carolina and if you call the phone number on the check they will verify that the company name that is on the check is part of their main company, but instead, they refused, saying they have their own methods of check verification and the phone number doesn't match the name. All they would say is it is a fraudulent check and we are closing your account, but you won't get the existing money for at least 3 weeks. All they had to do was call the number and ask them about the check but they refused. For the last 12 years, I have deposited this franchisee's check in my PNC Bank account and my United Community Bank account with no questions or problems about the corporate name on the check. I only opened the Chase account because we moved and Chase Bank was nearby. Most banks would just put a hold on the check until it fully clears. Well, surprise my tenant just informed me the check cleared yet they are still canceling my account. I called Chase and was told they will reverse the check and still close the account. You would think they would welcome new business but from my 45 years of experience dealing with banks, Chase Bank does not care about their customers and is by far the worst bank I have ever dealt with.

...

Pathetic institution with such fake sickening customer service skills while pulling the rug out from underneath your feet. Demons, I tell you right along with JP Morgan the pedophile money embezzling criminal. Do yourself a favor and stay way from such filth! Satans money minions!! Invest in precious metals now!

...

This company is not for the customers . I have 2 accounts with this company . A credit card and auto loan and both are in great standing , no missed payments , great credit score . No issues on my credit history at all . I actually have exceptional credit history. I have a better credit score then when i first applied and i also make more money , but due to the fact that i have 5 other credit cards ( all still in good withstanding) they have reduced my credit balance for over $1500 . Just because of that . no other reason . Makes no sense . Aren't they supposed to be helping build your credit score instead of hurting it ? In that case I would of closed the account and just paid my balance . They suck . How u discipline me for doing nothing wrong ? like NOTHING . HOW IS THAT FAIR ? You usually get a credit increase for being a good customer .. but CHASE REDUCES IT INSTEAD . I would of expected more from them they suck . DONT DO IT ! They will mess your credit up for nothing . Like NOTHING .

...

We have deposit hundreds of checks via ATM and in person following the same procedure for over a year. Recently our office manager did an after hour ATM deposit. The next day Chase contacted us and said it was improperly endorsed. Mind you, we have endorse hundreds of checks the same way include several the day before without issue. When asked what the issue was, they had no idea. So they promised to overnight it back to us. Lie #2. Because the amount was just below their overnight policy for returning deposits, it will take 7 to 10 business days to get it back. Meanwhile they have actually sent the request to the other bank for the funds and received them. So they are now playing with the funds for their own gain.

...

Today I was helped by three female employees and one male (Chirag) regarding issues with my account. All were extremely helpful in resolving my issues. Chirag in particular remained on the line for half an hour at least while I was shopping to ensure I was able to make a purchase before closing my debit card. Because of them, I was able to feed my family until my next paycheck and I am extremely grateful for their help.

...

ABOVE AND BEYOND THE NORMAL BANK!!!Listen to me when I say ,I have major disabilities however,I could depend on them to have my back. I'm a 1099NEC worker trying to expand the last year on my own. It has been a rough road .I can't get loans except through installment places even with no missed payments..Noone looks at how far I have come,even with my disabilities and me trying to climb a mountain...,they Still all look at my past OR AT MY DISABILITIES... Like I'm on the bottom and that's where I need to stay.. So ,my future is gonna be bright because they covered me so I can continue to climb my mountain. I tried avoiding covid ,postponed and still ended up with it. On top of disabilities, now this. and paying for medicines that I need to just be able to go to work..They cleared checks for me so I could obtain my medicines. Look if you truly want someone to look at you as a person on the rise..especially with disabilities in tact...They treat you like you are someone special... and not left for dead. It's a great Shame 👍 for companies that don't care about the life of their customers.Sometimes, people in the world need to love a little more. Money isn't forever..However, great achievements ,possibilities,newly opened doors, they can be achieved .. Because they chose to be the higher calling.... They let me,rest,recover, and get up after I fall...everytime... I am forever grateful that I have been blessed with such an extraordinary BANK..A TRUE bank for the people..!!! Thank you MAY GOD BLESS YOUR BANK IN ALL THAT YOU DO...

...

Chase Bank is the ultimate corporation vs. little guy. Stick on charges for everything. Terrible customer service on the phone or at branches. You will encounter some kind of pompous little twit, sometimes that knows nothing, rather than actual help with banking needs. I have switched banks because of this b.s.

...

What a crappy bank, crappy app, crappy customer service. And they DON’T care. We’ve had lots of issues but today was the last straw. Apparently a check I used mobile deposit for earlier this month didn’t come over in their system properly. When I scanned it, it looked fine. There was no error, nothing indicating that the picture wasn’t good enough. But apparently some numbers got dropped off the account when it was digitally uploaded. They charged me a $12 fee because it didn’t go through!! That may be chump change to some people but it takes me more than an hour to earn that much money and with the current economy we’re struggling. I called Chase and spent forever on the phone with them and they wouldn’t do anything except file a complaint. We’ve been banking with them for over a decade and we were talking about opening a credit card with them next year when hopefully we’ll be earning some more. NOPE. I’m going to take my business and money elsewhere to a bank that won’t steal my hard-earned money. I told them all this and that I was planning on closing the accounts over this once I find a bank I like and do you think they cared one bit? HA! Well, Chase. I hope you enjoy that $12 that’s been added to the millions of dollars you already have. I’m sure it made a huge difference for you! Meanwhile, I’ll just be figuring out how to pick up another shift or cut down on groceries for my little family this month. Because that $12 DOES make a difference to me and my kids. Real classy.

...

Chase es el peor banco del mundo no pierdan su tiempo abriendo cuenta con esos ladrones te restringen tu propio dinero y para dártelo es un show pésimo servicio al cliente son todos Brutos

...

Let me write my experience about chase, chase bank is only view things good,but overall 65 percent is horrible on many things, if you ask me about chase, I will say that I have been long time more than 20years as I still customer with them, chase bank if you are new with them or if you will start to open new account with them be careful if they feel any thing wrong chase will close your account right away and will not gave you the reason why they close your account, chase in my opinion is only the bank which they are looking to take your blood,They are looking for how they can take money more than how they can serve you, moreover if you thing if you stay long with them you will get any offers, So forget about this your are definitely wrong chase doesn't give you any offer either you old or new, they have criteria more different than any other bank, about customer service is really horrible, the only thing if you been longer with them they will take longer decisions before they take any action of your account,In my opinion if you feel you want to end the business with them you take the right step, chase is not the bank for all citizens. Ali Nour

...

Reported fraudulent activities on my debit card. They were removed then added back on with no explanation. Phoned Chase. Two different people answered and put me on hold. After 30 minutes on hold I had to hang up to go to work. C'mon Chase. You can do better than this

...

they are safe but can make some times headaches

...

After a recent call with Chase bank, I needed to write a review. Mind you, I have had very few issues with Chase. I have been told that as long as you do not contact customer care, you are good. My cell phone was lost, and I was in the process of getting a new one. Because that was my mode of two factor authentication, I had to resort to calling the number to get a code to access my account online. The conversation went like this - The guy picked up the phone very quickly, and gave me a greeting. I explained the situation a little, and requested access to my account. He told me that to verify me he would send a notification to my phone. To which I told him I didn't have the phone on me. Not a problem right? There are other methods to get access. He stated that it was fine, and asked me the price of a purchase I made at a gas station a week ago. This was to fill up my car. The number he gave me were within a couple of dollars of each other, and I told him that I was not sure due to that being a week ago. But I guess I answered incorrectly. Without hesitation, he said I cannot verify you, and Chase will have to call your phone for you to gain access to your account. They will contact you within 48 hours. Issue being, I still don't have a phone. I tried to explain that to him several times, and he kept saying "I'm sorry sir, we will call you in 48 hours". Then when he decided he was done with me, I was interrupted and asked if there was anything more he could do for me. I said no, and got a very quick, "Okay, goodbye". From the start of the call, he didn't listen to what the issue was. I still don't know if he understands I won't have my phone for a couple of weeks. That and the interrupting, and the cold comments, I have never felt more thrown to the side as a customer. If policy states that they may only ask one authenticating question about a purchase that was done a while ago, and make you guess the amount, then offer no other security question or whatnot. That is a poor, a very poor policy. If I could give zero stars I would.

...

Rubbish bank don't even think about it

...

Chase Bank don't care about the people on Cedar Lake they shut the bank down and you got to drive to St John of Crown Point or Lowell went to St John today and the ATM doesn't work until I got to sign in my yard says down with Chase

...

I called to put a stop on a payment that I didn't make and they charged me for stopping the payment that I did make so did I lost money what a Is terrible bank Time to close my account after 20 years

...

Horrible company took over $400 in overdraft fees… I even got BBB involved and nothing… clearly a company that doesn’t care about its customers

...

So I had an account that couldn't be canceled. The customer service of this company told me that the account had already been closed (even though I was still being charged) I called chase and asked them to support me no less than 4 times. EVERY time they asked me if I emailed the company or if I called them. I said yes, on several occasions but they kept telling me I had no accounts open. Eventually the company discontinued phone service which is already shady. CHASE repeatedly said they'd work to get the account cancel or send in an inquiry (or whatever they call it) But years and hundreds of dollars later the company finally contacted ME and canceled my account after I threw about 6 bad reviews on different sites about how they were stealing from me. Chase straight up lied about helping me, calling me back. and refused to protect my money. THE WAY I SEE IT CHASE OWES ME ABOUT 400 BUCKS

...

Spoke with a customer service agent Omar. Very rude and sarcastic on the phone while I was trying to dispute charge on my credit card. I have multiple credit cards with Chase including Reserve and my business credit card and don’t expect this kind of rude service. Maybe time to switch to Amex

...

If you are with this bank BE VERY CAREFUL and tell others. use bank of america or frost. Read the fine print they give you per your account. It wont hurt you to leave and switch banks. Take my advice when i say(type)withdraw your money and go to another bank asap. Protect yourself NOW. dont wait. Chase is outsourcing (india) a country that already participates heavily in U.S. phone scams- they scammed me-almost got me concerning our lifes savings-TAKE HEED & LEAVE-PLEASE & warn others. #$tay$afe

...

This month we booked flights through chase travel and had to make some changes. I have called every day for the past 8 days and been on hold for over 3 hours EACH DAY. They need someone to manually make the changes because we have a lap infant. They put in call back for me, which was truly appreciated as I have been on hold every day and unable to get through. Today when they called back I answered, and we were disconnected as soon as i said hello. They never called back again, so I called in to the center again and was put on hold again and disconnected again. I called back again right after being disconnected and asked to speak with a supervisor as this is the worst service i have had with anyone. WE CAN'T GET A REFUND TO BOOK ON OUR OWN. I WILL NEVER USE THEM AGAIN FOR TRAVEL. WITH THAT BEING SAID WE WILL NOT USE THEM FOR PERSONAL USE TO GET TRAVEL REWARDS EITHER, BECAUSE WHAT IS THE POINT. I HAVE BEEN A CHASE CUSTOMER FOR OVER 20 YEARS AND TODAY WILL BE MY LAST TRANSACTION WITH THEM.

...

I'm currently transitioning to Chase so I may have to take money from my new chase account and make a deposit to my old account. Today I went to the Chase ATM used my debit card everything went fine until it was time to dispense the cash. The ATM DIDNOT dispense the cash when I checked my account it looked like it came out, luckily it was during banking hours so I was able to go inside, I was told this happens from time to time. I've NEVER experience this before with my old bank or any bank for that matter. My concern is suppose this happened after business hours! I'm questioning my decision to switch to chase. I think I'm going back to my old bank

...

I'm not entirely sure what all the other negative reviews are about. I personally have a had a very pleasant experience with them. I and my whole family uses them and has never had any issues in over 20 years. The one complaint I have would be with the app that they provide. It has a very clunky and crowded interface in my personal opinion. But overall a good bank.

...

Giving Chase a 1 star should be a minus 10 as the customer service people are so incompetent I wonder how they get to work Extremely Rude and unprofessional as a result of the poor to total lack of customer service I’ve decided they are not worth doing business with them any further They also discriminate if you voice your option about them Do yourself a favor and choose another bank other than Chase you’ll be a lot happier Jeff Pordes Peoria,Az

...

If I could write an expletive, I would! Placed a 7 Day Hold on a Bank of America Cashier's Check - unbelievable. They have the money and are holding it. I called and had to be connected to a "hold specialist". I waited 31 minutes to talk to "hold specialist" - he said he would look into it an get back to me - CLICK! UGH!!

...

Absolutely horrible and they don't care. You cannot get anyone because they "can't find you cards in their system." No humans. The whole company should be arrested for fraud. If you try to get help for missing card or anything, the voice message keeps looping.

...

Chase bank has loads to SORT out and the MAIN issue is that when they DECIDED to open accounts in the UK,they did NOT think about the fact that PEOPLE still get cheques (something that I BROUGHT to their ATTENTION every time that I SPOKE to them, but NOT taken into ACCOUNT!)and that is WHY I am now banking with Monzo bank,so Chase,sort it OUT!

...