Could not even get opening account to work having tried several times. Leave it alone!

They wasted my time! The agent changed many times, and each time they asked me my full information to verify me and ask me the same questions, and never figured out.I spend whole hour to talk with them and finally they hung up. I think it’s ridiculous and don’t recommend to book any travel through customer service.

The worst bank ever! I had received a large wire payment and Chase informed me that my type of checking account can’t accept wires. Never heard of this or was informed when I opened this account. I met with one their “bankers” who completely wasted another hour of my time, was conceited and lied to me and said that Chase could not open for me the type of account that can accept a wire.. WHAT??? I’m severing all my business with this horrible company and regret ever considering them for my business. They don’t respect or value their customers.

Chase froze my credit card payment for over a week. I had to call over and over to get them to unfreeze it. It was my entire paycheck!

I am closing a Chase account that is over 40 years old. The is the most recent of many issues. I needed money to complete a real estate transaction so my mom was going to loan me a portion of the funds (approximately $40k). She went to her Chase branch, met with her regular banker, had to show two forms of ID. She attempted to transfer the fund to my account, also at Chase. I cannot have access to the funds until tomorrow, “after they verify her signature.” WTH? She met with her long term, known bank, presented two forms of ID and they are going to verify her signature? The cash funds were in one Chase account going into another Chase account. I call bullsht. This is about the fifth issue since the first of the year. Stay away.

Chase has bullied me and holding my money. I have been speaking with several supervisors and everyone keeps hanging up on me. I feel lied too. Not completely satisfied at all. Been with you guys over 10 years and treated horrible today

I have had Chase Bank for years, for personal and business banking. In January they put a freeze on my business account due to a wire sent from my father. It took me months to get them to help me, the customer service reps were rude or had very heavy accents and bad phone connections so I couldn’t understand them. I was redirected to the wrong place a million times, then was told there is no number to their back office to communicate to get the freeze lifted. Finally in March they lifted the freeze, I got my business back up well here we are again then they started holding my quick accept payments haven’t seen a payment since April. 6/2/23 wrote employees paychecks and they were rejected along with my rent payment. I call and they tell me my accounts is on restriction and will be closed, no notice no reason why and once again I have no money and my business is at risk. Chase should be ashamed for treating loyal customers this way, I have had no food, lost my vehicle, still behind on bills and paid hundreds in late fees from their negligent service. They don’t care about people or small businesses, I strongly advise using someone else they have nearly cost me everything I have worked for and they really don’t care

I sent money to my friend chase bank Seattle from the UK. The bank held the money since 22nd January 2023. To date, they have refused to release the money to her. I have chatted with them on Twitter and sent them proof that the money is from me. My friend keeps calling customer care every week Till date the bank has refused to release the money to her. I think they steal people's money and use it for business.

A mi hija le sacaron $3,000 dlrs de su cuenta y dicen que ellos no saben nada y que no ay caso que investigar porque fue ella quien los retiro cosa que no es verdad muy mal servicio no son un banco responsable de sus clientes

I have been with Chase for 28 years. I attempted to make $1000 withdrawal from the ATM. My money was not disbursed. Claims is horrible at best. The branches do not answer the phone and continually receive recorded message to call an 800 number or call later. 39 days later I still do not have my money. After filing complaints with the OCC and CFPD the Marketing Director calls me and says the claim is escalated and I should get a call next week. How difficult is it to check a video and see I did not get the money out of the ATM? Chase needs to have more consideration for their customers. They do not value my time or care about the hardship this has caused me.

On May 30, 2023 an intruder accessed my Chase Business account and attempted to send a wire to himself for an amount even more than I had in my account. Chase spotted the attempt and stopped it, only because I had sent a wire for a large amount a couple of hours earlier and this second wire was flagged as an aberration from my normal pattern. If I hadn't sent a wire earlier that day, it never would have been caught. Neither I nor Chase lost any money from this incident, leaving the primary matter of concern to be understanding how this intruder got into my account. I had not received on that day any 2-step verification code which I had not instigated. This meant that the crook had found a way to bypass the 2-step verification system. This was confirmed for me yesterday by one of Chase's own security employees -- that person admitted that hackers are now able to get into anyone's account with ease, bypassing the 2-step verification system, and their presence usually is not known until the depositor's money shows up missing. Let that sink in: at Chase and probably most other banks, depositors' money is free for the taking by this new breed of dangerous hackers who have completely defeated all of the banking system's defenses. Chase had locked my account and I was told on June 1 that I had to go to a branch with my ID in order to get my account unlocked. I went to the branch, showed my ID, and the banker got on the phone with a corporate functionary to unlock the account. The conversation was turning somewhat strange from what I could hear at my end, and then the banker handed over the phone to me. The corporate functionary proceeded to inform me that Chase had decided to terminate its 6+ year relationship with me, that my business and personal accounts would be closed immediately, and that I could not have my money from my accounts for 10 business days plus however long it took for a check to get to me by snail mail. He told me this decision is unalterable, and I could never be a Chase customer again. I found out in a later call that this decision had been made by Chase's Loss Prevention Team. I further had it confirmed that Chase's policy now is that, since they can't prevent intrusions into accounts by these new higher level hackers, Chase will immediately terminate its relationship with any depositor whose account has been targeted by one of these hackers in order to eliminate the risk of being liable for whatever funds these hackers might steal. This is the most disgraceful way of doing business imaginable. It amounts to blaming the customer for the crime that someone has committed against him/her. In addition, as in my case, the customer is cast out without his money. If this is the bank where the customer keeps all his money, he will be unable to pay his bills and indeed, unable to even eat for at least 3 weeks, which is what I now have to endure at 76 years of age. I did absolutely nothing wrong, and yet I'm being subjected to this utterly inhumane treatment by a ruthless corporate giant. Everyone who banks with Chase is now at extreme risk of losing all their money deposited with this bank and consequently, everyone one who banks there should immediately cancel their accounts. All of Chase's depositors are at dire risk of having all their money stolen out of their accounts with no warning and no recourse.

I contacted Chase customer support concerned that my debit card was used unauthorized. However my hold time was 40 minutes long. Customer service has severely declined these past few years. NOT ENOUGH EMPLOYEES.

In an era of unprecedented technology, Chase Bank has managed to elevate customer frustration to an art form, casting themselves as a tragically incompetent antihero in the arena of personal banking. My experience with them has been so utterly abysmal that it's evolved beyond disappointment and ventured into the realm of the downright absurd. Like a Greek tragedy, our story starts with a seemingly innocuous incident. During a business trip overseas, I found myself unexpectedly locked out of my Chase Bank accounts. An inconvenience, yes, but surely a minor speed bump in the grand scheme of things. After all, we live in an age where connectivity is ubiquitous and international travel is an everyday event for millions. Imagine my shock, then, when my initial call to customer service resulted in the mind-boggling advice that I needed to physically visit a branch to resolve the issue. No, you didn't read that wrong: an international customer, halfway across the world, was told they needed to drop everything and travel back to the United States to visit a brick-and-mortar branch. I couldn't help but wonder if I'd slipped into a time warp and emerged in the pre-digital age. Saddled with an impossible task, I instead chose to embark on a 24-hour odyssey through the labyrinth of Chase Bank's customer service – a team seemingly trained in the art of deflection and the chorus of "the system is responsible". At every turn, my pleas were met with robotic recitations of policy and procedure, void of empathy, understanding or an ounce of human ingenuity. It is 2023, yet Chase Bank seems to operate on the assumption that we still live in an era where horse-drawn carriages are the norm and telegrams are cutting-edge technology. The cavalier disregard for the convenience, peace of mind, and downright sanity of their customers is truly a spectacle to behold. Chase Bank's laissez-faire approach to customer care is matched only by their startling incapacity for pragmatic problem-solving. I'm left to ponder the irony of an institution that deals in billions of dollars yet fails to invest in efficient, customer-centric solutions. At best, it's a demonstration of profound negligence, and at worst, it's a slap in the face to customers who've entrusted their hard-earned money to their stewardship. After this harrowing ordeal, it is painfully clear to me that Chase Bank is woefully ill-equipped to serve those who travel or conduct international business. Their archaic systems and unfathomable policies form an albatross around the neck of anyone seeking efficient, flexible banking solutions. No amount of corporate spin can cover up the fact that, when it comes to global business or personal banking, Chase is clearly not up to the task. If you value your time, your money, and your sanity, I urge you to think twice before entrusting your financial wellbeing to Chase Bank. With countless alternatives offering robust, modern solutions to personal banking, there's simply no reason to endure the Kafkaesque nightmare that is banking with Chase. Rating: One star (Only because zero isn't an option).

After being sent an email FROM CHASE about a PRE-APPROVED card--different from the one I already had (mind you I've had a Chase card for about 30 years) that would give me 21 months of no interest on purchases, I hit the reply button on the email and applied for it. I was NOT approved and then got email minutes later asking me for documents-birth cert.-drivers license, etc. I called and asked what was going on since I was a long time customer. Got a nasty young snit that couldn't care less even though I had been a long time card holder and I asked why were they asking me for personal info. She never gave a reply that made any sense. I told her to remove my application and NOT send a request to Experian. But they did. I then called back and complained and was told there was no way to rescind their hit on my Experian score. THEY WERE NON RECEPTIVE AND COULD HAVE CARED LESS. THEY CONTACTED ME FOR THE NEW CARD--I DID NOT CONTACT THEM AND I DIDN'T EVEN WANT IT BUT FOR THE NO INTEREST I SAID OK WHAT THE HECK. So after these awful phone calls with no satisfaction, I cancelled my existing card and now they lost me for good and I WILL NEVER BANK OR HAVE A CHARGE CARD WITH THEM EVER AGAIN. DO NOT DO BUSINESS WITH THIS less than human company. I wouldn't even give them a rating of 1 but there is no choice to give them a big fat 0.

I cannot pay my bill due in 3 days due to site crashing repeatedly. Online bill pay is usless. Come on chase!

They r the worst bank ever my name is Sol I wanted to cash a check but the check had instructions not to cash before calling to get code but the lazy teller decided to take my check gave me the money after I explained to her and said it will be done and then 2 days later returned my check now my account is overdrawn when I called corporate 🤦‍♀️ OMG pathetic.

They r the worst bank ever my name is brean Austin and the took my check gave me the money on one then put funds on hole for over a month the closed the account and don't want to send me the money I know they can't do this

Their customer service is deplorable. Going to transfer all business accounts to Citi.

A elderly lady got scammed $160,000 chance said customer was at fault just saw on tik tok sad can’t trust a bank.probably a employee to have her info.

I booked a hotel using my Chase Credit Card. The charge was denied by Chase, and they (Chase) texted and emailed me of the denied transaction. I was advised by Chase to authorize the transaction by calling up the hotel to rebook my reservation. The hotel then asked me to use another credit card since Chase had already denied the first request. Guess what? The charge that Chase denied was actually approved later on an automated re-try by the hotel, without my authorization to use Chase since I already had rebooked using another credit card! I asked Chase two basic questions and was routed to at least 11 different people, in their customer support. First, in my 20-some years of being a Chase credit card customer, had I missed a single payment or have given the company any hint that my credit card was poorly used or managed? In other words, was there are hint of poor credit or a security breach. All 11 were unanimous in saying "no" and that the denial was an "automated security procedure". The second question was more basic: why would a denied charge be approved later if that same charge needed my authorization, WHICH I DID NOT GIVE!!!! I have lost all faith in Chase and they have lost a long, loyal customer! By the way, CHASE CREDIT, if you get to read this message, it would help your company immensely to know that I would not hire any of the 11 so people I talked to. The way they handled the whole episode showed they lacked basic knowledge of their jobs and have very poor communication skills. It got so bad I simply ignored any (later) effort from Chase to contact me.

Earlier this week I went to a Chase branch to make a transaction from my personal checking account to a foreign company’s account. The manager and banker of this branch, that I worked with, have no knowledge of the regulations on foreign company transactions. Instead of doing some research to help me, they gave me some unfriendly, unprofessional, and illogic reasons and denied my request. I asked the manager to write these reasons down and to sign, but she refused. I believe she refused to sign as her reasons to deny my request were made up. The way they treated me made me feel unvalued as a customer. I chose to trust Chase and put money here, in return the manger said something along the lines of “I took advantage of their services”. I would also like to highlight, a banker called me to suggest that I open a Chase business account in April. During my in-person interaction with the manager, this banker was there and acted like he did not know me. I truly believe it is not safe to put money in Chase, as when you want to transfer the money out, a branch can give you a hard time by made up reasons, paired with the fact that the manager and bankers can tell you inaccurate information. I had to make the transfer in another branch. The worst bank service I have ever had and has tainted my reputation of Chase!

How do I return the money stolen from my Chase Bank account? One of the thieves stole the bank card and stole my account. Chase Bank refused to return the stolen money, and I called more than twenty times. I went to more than one branch for help, but I needed help finding something to help me, and the answers could be more specific. He said, "I have no right to return my money." And no one helped. In addition, the customer's assistant hung up. My money stole in 2 days with more than 15 transactions. There are times from inside the bank, a total of 9500.00$ only from inside the plus, 6 or 7 times from ATM, and two times purchased from best buy and another pharmacy. total 12,400.00 How do I return the money stolen from my Chase Bank account? One of the thieves stole the bank card and stole my account. Chase Bank refused to return the stolen money, and I called more than twenty times. I went to more than one branch for help, but I needed help finding something to help me, and the answers could be more specific. He said, "I have no right to return my money." And no one helped. In addition, the customer's assistant hung up. My money stole in 2 days with more than 15 transactions. There are times from inside the bank, a total of 9500.00$ only from inside the plus, 6 or 7 times from ATM, and two times purchased from best buy and another pharmacy. total 12,400.00

While on vacation in the Bahamas, I tried to access my account, but it was suspended right away. I was able to earn enough money using PlanOff to cover my vacation expenses. Despite providing a lot of documents, my account hasn't yet been opened after I've returned home. My bank account has $ 320,000 in it

horroible descriminating business , the rich people are treated really good but poor people on low income are treated very bad. chase will descriminate and does not honor their written policies on overdraft limits . i was within my limits and declined when i needed it the most several times . you cant depend on chase bank they are crooks !

After 30 years of being a Washington Mutual/Chase business customer they are canceling my account. My husband died and they needed his death certificate which I brought into a branch and they scanned. But the back office can’t see it in the time frame required. You would think they would realize this was an internal flaw but no, somehow it’s my problem. So their solution is to close this account and open a new one. Why I ask. I don’t want to do this. It just makes me mad. Right now the Gods of the back office need to become human again and work on retaining old time loyal customers

If I could give no star I would. Spent at least 45 minutes trying to even get to a computerized option, called 8 times and mostly got dead space. Options weren't even relevant. Checked to see if I had correct phone number and I did. When the system finally seemed to be working, I NEVER spoke to a person, as i hung up after waiting 15 minutes. How can such a large corporation treat its customers like this??? They have no problem taking my money. I am about to cancel my chase credit cards ...even my PRIME card... now that should speak VOLUMES!!

If any one sees that, and I can save him, do not but DO NOT APLLY for sapphire preferred, by far the worst customer service ever, go for Amex if you can, 0 protection for there customers.

Sad to say I did not have a good experience.

Haven't had any issues ever really. In-branch they're very friendly in Texas.

I was wrongfully being charged money monthly from my account by some other company - when I noticed and reported it to chase , they offered to help and put a stop to the unwanted payments claiming it is a 99% chance it'll work but there's a 1% chance it could not work, it was clear from their tone of voice- it wasn't going to work. Sure enough- the charges continued. I have talked with chase and I have talked with the company who are wrongfully charging me against my wishes. Both the company, ghosted me and never replied - then Chase says the company is the only one who can stop payments from my account with their bank - so if you are wrongfully charged for anything - u will not get help or a refund . They insisted there's no way I could stop making payments against my wishes so I decided to close my bank account with chase. That way both companies lose my business. As the deserve. Second complaint. If you open an account with Chase- you may have to wait to pull out your first direct deposit/ check you deposit. They'll take your check and after cashing it out they'll tell you, you can't spend it for up to 2 months. So if you had any bills to be paid in that time you'd be in big trouble and then you may lose your job all because they can't give you your money you cashed in. There's also monthly fees for anyone making less than 500 a month - over all - Chase clearly isn't worried about doing the right thing. They're just a manipulative corporate company trying to leach off of society which , is sadly not uncommon.

My old business checking account/username is locked due to "suspicious activity". I've called them multiple times to try to remove the lock so I can use the account or sign up for a new one for my credit card. Apparently, nobody can help me, and I just get sent to multiple people or they hang up. If they cannot unlock the account, they can at least tell me to go in person to do so if I need to, but they always act like it's a possibility but then don't solve it.

I disputed a charge to my credit card because the vendor that sold me concert tickets sent me the wrong tickets. I paid for front row seating and the vendor sent lawn seating. These tickets are $100 less than the ones I paid for. $300 total. Vendor was stalling a refund so I disputed the charges. They said since I stayed at the concert there was nothing they could do. I canceled my card and will be canceling our 5 bank accounts and two account investment portfolios in the coming days. Terrible customer service for loyal customers that have hundreds of thousands of dollars invested with them. Scammers just like the comany I bought the tickets from. Theives and liars.

Spent over an hour on the phone with chase travel folks trying to just change one flight.. and they STILL were unable to help. Just tried changing my flight by one day, but they said I had to change my return flight too and that was not an option and they could not help me. Awful experience and absolute waste of time. DO NOT book travel through chases portal if you want any flexibility, it's SO PAINFUL. 0/10.

I'm a poor American, in a poor American neighborhood where Chase has set up shop to do business. The ATMs are disgusting, security gaurd was a pervert(responded to a comment I made about how boring his job looked by saying the only excitement he got was every now an then a hot lady with booty would pass by.) and workers, some, not all, were unfriendly and looked like they hated to be there. You could sense the culture there is all wrong. Culture of a company starts from the top down. If the top is "no good" more likely than not it's subordinates are as well. I opened a new account with them and deposited a check as an opening deposit. I had originally requested for half cash half deposit. without any instructions or curtesy my check was deposited and was told to come back in two days for the withdraw. It showed on my receipt funds available in two days. two days later I went to the branch to find out it was on extended hold. till day i still did not get a notice. but every department i got in contact with had a differed answer for the extend hold. 1. customer svs stated they received info about the check may not be cashable. 2. deposit department said the account was too new and they needed more time to collect it. ( They send little "chasers" on a nightly basis riding pigeons to collect on checks.) at the branch they told me the amount was too big. I asked for a portion for release but they said Chase does not do that ever. It was all or none. I spoke with customer service again to ask for a definite reason as to the extension and they told me it's the system doing it on it's own and no human can make any adjustment until the date the system releases the hold. (Evil evil non-understanding system) I asked as to why there was no notice. they ignored the question along with my request to see their availability rule. They told me to look online but I saw none. The sad part is that they told me the check was confirmed but they could not do anything due to the "system" so they advised me to attempt an overdraft (this is the specialist over the phone) I call the branch and they said "no no no... we cannot do that!" So I don't know any more. For a bank the size of Chase their "system" seems to be pretty jacked up! They get away with it because most patrons are unaware and like one of the reviewers in here said, they think they are invincible. Money bullys who disregard regulations and knows there's no repercussion. We need to do something. No one should have total control over our assets when we are paying for a service. we can't even have the check back. Lawyers please reach out! I tried the secured message thing and it would not let me write in the comment box. So what else is there? This is tyranny! I will be suing small claims for breach of contract and false advertisement. I will let everyone know when I win!

I have been a Chase customer for over 30 years. I live between New York and Europe and made a wire transfer from my funds at Chase to my European bank and used the Chase wire transfer site. I locked the dollar-euro exchange rate, which means the rate would remain fixed for 30 minutes. I completed my transaction within 10 minutes. When I received my funds in my Europe account, 436 euros were missing from the amount wired. I called Chase and explained the situation. The representative advised I write a letter explaining the issue and send it to Secure Messages, which I did. A few days later, I received a reply from Chase that they would correct the matter. It took a long time before I heard from them again until a person from the Chase Retail Research department sent a message saying he had been trying to call me to discuss the matter and I must call him back. There were no missed calls or voice messages from him. I called him back immediately. I got his voicemail and left a message, but he never replied. I called repeatedly and sent several emails requesting an appointment to talk. No response. After several months he responded by resending his previous email. Back in NY, a few months later, I went to my Chase branch on Fifth Ave & 14 Street. I spoke to a banker, who was helpful and called the person at the Chase Retail Research Center, who never replied even to his voicemail. I was there for almost an hour while the banker called other Chase departments; each referred him to another. He finally spoke to someone at the Foreign Exchange Department, who said that they were investigating my complaint and that once they completed it, they would contact me directly. They never did; neither would Chase give me their contact information to call or write them. I again called my branch; the new banker was courteous and said she would follow up with the Foreign Exchange (FE) department. The next day she called to let me know that the FX told her they closed my case without explaining why. After insisting she finds out why, she promised to do so; however, she never did or replied to my emails. I also wrote to the Branch Manager; she has yet to respond. Again, I contacted general customer service to find out who I could discuss the matter of my missing funds; the reply was that there was no one! Chase Bank stonewalled me! With all the billions they make, they ruin their reputation for 436 euros! Chase is one of the biggest banks in the USA, and must think it's invincible. However, as we are witnessing, no bank is. Therefore, if stonewalling their clients is their policy not to respond to their complaints and feel free to manipulate customers' funds, they are in a downward spiral.

I have had a Chase Visa (Southwest - Rapid Rewards card) for at least 20 years. I charge a lot of money on the card monthly. I was on business travel and tried to get an Uber late one evening. Ubers were running about 20 mintues so I was going to take a local pedicab the 0.9 miles to my hotel. I gave the vendor my credit card and just as soon as he took my card, a co-worker's Uber showed up and they asked me to ride with them. I asked the pedicab driver to cancel my ride (we had not gone anywhere yet). I reveived a charge on my credit card of $168!!! For a ride I didn't take and that would have not even been a mile. I disputed the charge. The decision went in the pedicab driver's favor. I appealed with a letter with all the details. Still the final decision went to the pedicab driver even though my signatire did not match the signature the vendor sent in. So I got charged $168 for sitting in a pedicab for a few minutes. Bottom line...Chase believed an unscupulous street vendor rather than their long-time good customer. I cannot recall the last time I disputed a charge either. I am canceling this card.

Have had several accounts with Chase over the years. Always very responsive and helpful with any needs

I think it's high time they get someone to replace Bradley. He's so unfair on some answers and in my opinion getting boring. Someone said "hijacked" instead of "hijack"! Come on Bradley if it was the celebrities you would have given it to them. Also when asking the questions to the contestants, he takes his time and to the chasers.... Well he can't read the questions quick enough! Get rid!!!

OMG....where do I begin? I opened a Chase Freedom Unlimited card based on all the ads (nerd wallet, etc.) that said it was a great card for awards. When I applied for this card, the ad said I was to get a $200 bonus if I purchased $500 or more within 3 months. I did purchase more than that, and I was just told today that I am not eligible because the bonus wasn't offered until 3 days after I purchased the card. NOT SO! I have spent well over 4 hours (no exaggeration) trying to get this fixed, but to no avail. I have been transferred at least 6 times to different "specialists" on the matter, and they all claim to have no knowledge of what is going on. Customer Service is AWFUL!!! Please protect your time and money by staying away from this company. You will get nowhere if you have an issue. Buyer Beware is an understatement here!

Apparently when a bank no longer wants you as a customer (as I found out Chase did not with me today-after 13.25 years!), they LOCK YOUR ACCOUNTS, and the only way you can get your money is to CLOSE THEM! Reason given? NONE! A supposed "letter" was "allegedly sent" explaining WHY my accounts were "locked"! NOTHING RECEIVED AND NO EXPLAINATION GIVEN!

Avoid this bank - just get salary for few months and account get blocked straight away - customers service useless just keep promising we will resolve problems asap but no answer. I and my family have been surviving on my returns on investment with PlanOff for about four months now. why is my account blocked and they hold my money of 12000 USD .

Stop payment screw up from Chase customer support I am absolutely disgusted with the staff of chase bank. They are a bunch of liars not telling the truth. I’ve been on hold between the coals for over two hours got shoved around nine times to different departments. It’s disgusting they get away with this unprofessionalism. Everyone is very polite and sorry resolved absolutely zero they don’t know what they’re talking about. I am so pissed off. It is a shame. I am with Chase Bank. My problem was never resolved. I have $30 charge for a stop payment on one of my checks that I placed that yet. They failed to put a stop payment on that particular check but they charge me $30 I will go to court if my money is not reversed These people make money out of their jobs for working for chase bank. If I were them, I would stay at home not working because they do absolutely nothing they’re useless.

Honestly not bad. Lots of people are grumpy but for big banks, Chase is not bad. Citi has no customer service. Amex might be better for credit cards. But I can't complain much about my experience at Chase. Especially in-brand.

We used our Sapphire Reserve card to buy custom designer furniture from James Antony LLC Design Center in Dallas Texas. The total was over $45,000. Over a six-month period, only two large living room chairs and two ottomans a rug arrived correctly the two couches, four counter stools, four breakfast chairs and table , a coffee table and the wrong underpadding for the area rug were damaged or wrong, and never corrected and delivered. We disputed over $30,000 worth items never received. James Antony denies any fault with anything claiming it was all our fault, even the items that arrived damaged from their “white glove” delivery service. Of course, we refused to accept damaged goods. The Chase dispute department never had two representatives say the same thing as excuses and we spoke to dozens. They simply continued to lie to us. They would get us off the phone by asking for more details and after providing them over 2" thick worth of hundreds of pages with repeated explanations and receipts etc. of supporting documentation, we have continually done as asked and supplied. Anything they requested as support to our claim they were provided by us, the merchant provided nothing, not even a receipt. This all started last June 2022. Yesterday May 12, 2023 their representative said they do not check with the merchant just their bank which keeps repeating there was no billing error. Chase will not provide us with any documentation as to their investigation for this matter. Not even which bank the merchant processed our Sapphire Reserve card through for payment, absolutely nothing but a form letter or continued different stories from the Chase various employees repeating they were sorry but there is nothing they could do. We have over 760,000 points with this Sapphire card, which were accumulated as we charge between $10,000 and 25,000 a month. That all stopped last month. We now use a different bank’s Visa card. BTW- I had been with JP Morgan Chase since about 1988 when they were Valley National Bank, then Bank One, then just Chase and now JP Morgan Chase. Who really is the loser in this ? We are out $30,000 and I have wasted months with letters, worthless long phone calls, filing complaints with the local Chase bank branch, even quoted back to them their written contract of visa card merchant agreement on the subject of “Chargeback 7.1 Merchant fails to issue a Refund to a Customer return or does not receive good or service.” Now finally disgusted with their lies, and insulting waste of my time, Chase has lost us as lifelong customers. We are going to share our most disappointing story with anybody and everywhere we can. Do not expect any buyer protection with any of the items you purchase !!!!

I made a stop payment on a specific payment in January due to a mistake on a home lender doing multiple payments. I was not told that I would have to call back to cancel all future payments at that specific amount of $2487. So February and March I paid $2500. No issues. April was $2487 and it got blocked. I called Chase and they said they block all payments from chase at $2487 unless I call to cancel even though I was never told. Every other company I had no issues just requesting blocking one payment or blocking all payments from a lender regardless of the amount so that doesn’t make sense to me. Now I got late fees and a late payment that dinged me 65pts on my credit score. The last agent I talked to even threatened legal action because I said the “situation is BS.” And also said too bad for me of my situation. I made no threats so he’s full of it. But I guess that’s how Chase treats their customers.

DO NOT START A SMALL BUSINESS HERE!!!!!!! Small businesses are hard to get going already, but when customers write you checks and you deposit them, they put 10 day holds on them. Be smart, start somewhere else. Wish I would’ve read this review board first. I had an accident in my first year and my accounts got all screwed up during that time. I finally went back to work and I can’t get my money. Thanks for the help when I needed it most Chase 👎

This bank is one of the worst banks I… This bank is one of the worst banks I have ever used. It simply freezes your account and blocks the outgoing amount you have sent. This bank holds your money for weeks stating security concerns. It gives you cash back in pence and holds your thousands. I have had terrible experiences with this bank recently. I simply moved my money into my next bank account and it suddenly froze the amount. I called customer services multiple times but they have the same scripted answers. It is like a planned project for them to trouble the customer. It crosses the limit of privacy and data protection. It asks you to prove the funds entitlement, sender's details and every chunk of personal information. Everything seems horrible with this bank. Rubbish service. An example of fraud banking. Customer service gets excuses saying the so called relevant team will review your account and will be back to you.....but the same customer service team has solutions to the issues....they just pretend to hold the amount. So worst, Chase. You killed my f****ng important time and gave unnecessary troubles. Go to hell, the whole team. You are cheating, literally Chase is a Cheater. Chase, change your name as Cheater.

Been with Chase 20 plus years. Was going to make a large purchase with my Chase Sapphire card. I knew it might seem odd as I was overseas at the time. Chase related no drama, do it. Card gets declined, called, spoke to fraud department and here is where the goat rope began. Messed around with this for over two weeks. Call, verify, told to proceed with purchase only to be denied again...card under review...we'll call you back but they never did. Finally today I called and asked to just send me to the card cancel folks as I'm tired of this and want to close the account. Am told, no, wait one more day but no one called, card get cancelled and cannot speak to a supervisor as they are in a meeting...really. I get it, my no longer being with Chase won't hurt them one bit, but why treat a customer of 20 plus years this way. What clown show their customer service and fraud department is...maybe just change the hold music to actual circus music.

We pay yearly fees to use one of their "high end" credit cards. Well it turns out the service you receive from this company with a "high end" credit card is the same if you have a "low end" credit card. Very poor service where they shove you off to a 3rd party contractor that cannot read or understand the nuances of the situation when a problem arises. If you are tempted by all the benefits this company offers for their "high end" credit cards, do not be swayed by all their sales and marketing talk. Chase will just leave you hanging out to dry when something goes wrong. Take your business elsewhere.

Ongoing fraudulent attempts happening on my account despite a fraud alert being placed. Seems internal after 4 times of having to replace cards….

What Chase fails to tell you is to receive the 5% back on Chase credit card "BUT" you are required to use Chase travel. That would not be a problem but what I find is chase travel ticket prices average $50.00 more per ticket. What pay 50.00 more to receive 10.00 back?? No benefit

Worst bank EVER. A simple transaction today has taken 2hours. Money from my account was not transferred last week and I was not notified. Found out by checking my account. Trying to transfer today has taken 2hours and solution is for them to send 2 @ $1.00 transfers within next several days. I am to check for this and let them know when received and then they will transfer MY money where I want it to go. That will be more than 10 days total. I have 10 days to get the interest rate I signed up for…2 days left. So now they have me going to a bank to transfer the funds. Yes starting over. Nothing but Chase all day. Worst bank. Security? This is the only bank that cashed a stolen check to Blake Jackson instead of Perennials Fabrics. Solution: cancel my account, wait a month to be reimbursed, rewrite & send all pending checks, change all bill payments. Oh & they cashed the check a second time to a woman. After it had a stop order etc That one took longer to get reimbursed. Worst Worst online banking not at all user friendly.

Horrible customer service. They answer the phone fast but don't help you with anything. If you pay for there CC you will be wasting money and won't ever get any benefits or services in return. *scam alert*

I have been banking with Chase for over thirty years. Now, they are sending me a W9 stating that they need to update my SS# on file.. wait.. what the hell is that??? Let's back track. My checking account was hacked a few months ago Therefore, I went (in person) so they can close the (hacked) checking account and issue me new account. My saving account was not linked, therefore, it was not compromised. I give the branch Rep all my IDs and I was issued to new checking account. Now, Chase is withholding Federal Tax from my interest. I am so baffled by this whole situation. I was informed by a Rep, that the information I provided to the Rep when I changed my checking was for the checking. I need to provide the "same ID" for my saving.. Can people be this STUPID. I said, lady- I am the same person with the Checking and Saving account. There is only one name on the account- thats my name. I am so worried because these people have access to all you information. We are doomed. Lets break this down- 1. I have a checking account with Chase 2. I have a saving account with Chase. 3. There is only one name on the account. 4. I verified my SS# when Checking Account was changed. 5. I have to fill out a w-9 to verify my SS# for my Saving account. Solve this..

We recently took a vacation in Canada and used our Chase credit cards only to find that Chase charged us a foreign transaction fee on each charge. This is not acceptable and will be the last time I use my Chase credit cards when on vacation again.

I was treated with disrespect and complete disregard at the CHASE Bank branch in Glen Ellyn, IL. Daniel Salas, the personal banker was rude, unkind and dismissive. I always held CHASE in high regards with their customer service...never again.

Chase bank sent a letter dated 3.18.23 informing me that they are closing my personal bank accounts as of 4/1.23 "because of unexpected activity on this or another Chase account". Thanks for the heads up guys! No one at Chase can tell me any details pertaining to this activity nor was I given a chance to document, prove or otherwise respond to the security concerns. As a honest small business owner, I am reliant on my account to bill pay my vendors, luckily Umpqua was able to set me up with a new account quickly, but I still need to set up auto pays to over 40 recipients. It is a huge time sink and very frustrating. Avoid this megabank and their opaque process.

CHASE IS ACTUALLY SCAMMING LOYAL CUSTOMER and trying to avoid to pay PROMISSED rewards. We are holding chase business ink forever. Never use our points. One day we decide: why not? And we apply for cash back. AND THEN it is STARTED. 2 weeks later: no rewards BUT guess what? Every time we try pay business expenses our card not working. Our card got crazy locking all business payments with "fraud alerts"???? They trying to screw our account to avoid pay our PROMISED reward! They blocking our business card to avoid payment. How you like that? That is how they treat loyal customers? Chase actually scamming us! Thinking to get CHASE card? THINK TWICE!!!

I am a single mom with 2 boys struggling to say the least. I have been a customer of chase for almost a year. I have been waiting for my workman's comp case to settle for 6 months I finally received my check from the insurance to cover my 3 months back rent and all my bills I have fallen behind on due to work injury. My landlord has been patient however he gave me until May 5th to catch up or I have to be out by May 10th I thought with the check coming I would finally be okay and I was told if I put it in my account by 11 pm on a business day it would be ready following business day. I called the bank to verify she said it could take 2 to 3 business days but that was ok cutting it close but still good. So I deposit my check in the ATM and the receipt prints out and says available May 11 I called them the next day explaining my situation and they don't care I called the workman's comp number they gave me a number to verify the check and they wouldnt take it the funds are there and they won't release them my kids and I will be homeless in 6 days and CHASE bank could care less. THERE IS NOT ONE AVAILABLE.PLACE I CAN AFFORD WITHIN A 30.MILE RADIUS. we are going to be on the streets and I have the money to pay my rent to prevent this but CHASE BANK WONT RELEASE MY FUNDS THEY HAVE THEM FUNDS ARE AVAILABLE AND THEY REFUSE TO GIVE THEM TO ME. I get charged overage charges every time I go over 50 dollars but they keep thousands of my dollars put me on the street and say oh well.

Don’t ever bank with chase they close your account on the same day you get your notice in the mail freeze your money then send half of it and don’t give reasons to as in why and puts your money on hold

Hello my name is Alfreda Days I went into Chase Bank at 3030 Headland Dr SW today to talk someone about my account because talking to the representative's on the phone I couldn't get anything resolved Leslie at the branch is the one who approached me I tried to explain to her what was happening with my account Leslie was very rude and disrespectful she wasn't listening to anything that I was saying about my account when she pulled up my account she was reading off my statement's of last month April of 2023 I was inquiring about May of 2023 which I had not made any transaction's because the funds had went into a close account by accident Leslie said my debit card was being used at that moment and I said where is my debit card being used I have my debit card in my presence with me at the bank Leslie made a sarcastic comment I don't know I'm not with your debit card I decided to get up and walk away towards the police officer to de-escalate the situation a couple of minutes later Leslie walks towards me and I have to ask her to get away from me twice that's when I realized I was dealing with uneducated insecure overweight woman that should not be working with Chase Bank customer's they should give her broom mop dust rag and trash can this is not how you interact with customer's when they come into a business if you're having a bad day Leslie needs to learn how to adjust her attitude when interacting with customer's 👎 👎 👎👎👎 5/4/2023

Chase Bank without warning or any kind of reason cut my credit limit in half which ding the heck out of my credit rating I think I lost 18 points overnight for no reason I haven't been late on any payments I have well I had a good credit score I worked really hard to get that they just took it away after I got it paid down considerably on time every time they suck

If I could give a zero I would. Chase sent me a $250 offer in the mail to set up a new checking account. After setting up the acc and setting up the direct deposit 2 weeks later my account was closed without notice. After speaking to customer service they advised it was for security reasons and I needed to go to a branch and show proof of Id. After asking about the the $250 for my current acc they advised it won’t be applied to my new acc . It was all a waste of time and a SCAM to get me to open a new acc with them. Now I don’t have my direct deposit and I’ll be late on bills THANKS CHASE!

I have to wait in the phone for over a hour 1:08 to speak with a rep.

I paid my account twice in April to ensure I had money for a trip. I paid 500.00 extra (on top of my monthly payment) that was collected from a group for our rental car. I decided to check my account the day before my trip and I was charged 508.00 for a cash advance! I deposited the money! What a coincidence the amounts were so similar. I called and they told me to send a secure message. They replied that the charge was for a 5000.00 cash advance 13 yrs ago!!! I told them I never make cash advance withdrawals from my credit card and especially not for 5000.00. They said they couldn’t provide me a copy of the statement because they can’t go back that far but I should check my own records….but the website doesn’t go back that far so I won’t be able to see it. What in the world!!! I am still fighting it. They had the nerve to offer me 3 additional pre-approved credit cards. I am so pissed!!

Never do business with them. I have been a customer with Chase Bank for more than 10 years, and out of blue one day they have frozen my accounts and my ability to use my own funds. No one seems to know why and they are also not letting me close my account and transfer my money to other bank. THIS IS SO MUCH OF HARASSMENT. Very irresponsible bank with very poor service. Would never recommend them.

Thank you Marie!!! For another bad experience with a supervisor at Chase Bank. After asking for corporates number, the supervisor, MARIE insisted that "if you want corporates number you can search it yourself". It can't get any worse than this establishment right here. Total wait time: approximately 45 minutes

I used Chase Business Ink to pay for hotel travel, but was charged a $79.50 "foreign transaction fee". It was a shock because I used it IN the US and did not realize that they charge such high fees for an online transaction. When asked if they could give me a courtesy credit to offset that, they refused. They lack care for their business customers. I immediate moved my money out of Chase and have stopped using the Chase Business Credit Card. If that's how you treat business customers, see how long they stay. People can very quickly move money to a new bank. You have a ton of competition, Chase.

I called 8 times and couldn’t get any help. First somebody answer, but you will always will transferred to a “supervisor” who doesn’t even speak clear English and don’t know anything about what USA customers expect. Very bad service

This bank will put a hold on your checks deposited for no reason what so ever. And not just for a day or 2. I was told my money would deposit in 2 days, and on that day I was told it wouldn't deposit for another 7 days. When I asked what they hold was on there for they had NO GOOD REASON!! Talking to a manager named Mark, did absolutely nothing but help me decide to close my account. He refused to give me corporates number and said he would transfer me to his supervisor and then placed me on hold for OVER 40 MINUTES!!! I'll be glad when this bank goes bankrupt like the many others before it!!!

Much like many of the complaints posted, I also had a charge against me that I certainly didn't authorize for a PlayStation 5 digital card. I don't have a PS5 so I certainly wouldn't purchase such a card. They wouldn't even take the time to even listen. When I asked for a supervisor, the associate hung up on me. Needless to say, that credit card has been cancelled.

Dear Sir, Chase denied our claim, my wife never purchased this item, and it was sent to another city, Chase does not help there customer..................... I am trying to find out who to write concerning a credit card fraud. my bank told me to contact the police. Someone made a purchase at Kohls store on my wife's credit card. From Chase Bank. the amount was for $138.23. The bank is actually giving us a hard time on refunding this money. This is the person who purchased item. I think I have to do a Police report for the bank. Please let me know what to do in this instance. we did change our debit card # . Purchaser : Gina Miller 18 Conlin rd Lansing Ny 14882 order # 6287692449 We did not purchase anything at Kohls and we do not live in Lansing. NY. Thank You, David Ringham 36 Bayberry circle Liverpool Ny 13090 315-516-1693

I wish I could leave 0 stars. Chase claims that they are FDIC insured and will honor money if it is stolen from your account. They DO NOT. They are a shady entity and everyone should use Wells Fargo or Bank of America to protect their money. Chase loves thieves because CHASE IS A THIEF. They were in with Bernie Madoff and his PONZI scheme. Fact check me because its the TRUTH!

Over the course of just 2 weeks- Chase bank confused me with our newly deceased minor child, rubbed salt in the wound of losing a child by making me jump through hoops to prove I am still alive… THEN put an extra LONG hold on a check, forcing us to scramble to pay for our child’s burial, bounce a few payments- thus putting MORE stress on us… THEN they put ANOTHER hold on a paycheck deposit… as I write this- we have a deceased child, less than $30 in our account and nearly $5k waiting to be put in our account that’s been waiting to be “confirmed” for going on 2 weeks! All from a bank “too big to fail”! Ridiculous!

Chase closed our account after doing 2 x payments to overseas trusted accounts. There was no discussion allowed and would not give any reason. Chase said they don't have to give an explanation and will there be anything else.....Goodbye!!!!. We are lost for words as this would be the most unprofessional thing I have ever seen done in business..........**** Do not use Chase Bank as we cannot access our money now and lost $12K as they would not listen to us at all!!!!!

I'm dealing with a lot right now including having to move again and these shitheads put a block on my credit card even though I'm in good standing. they said it was a security measure because addresses didn't match up in their system or whatever but when I updated the information, the payment still got declined. when i called back and asked to speak to a supervisor, this ugly voiced nasty hung up on me and was completely unhelpful. As a successful business owner, I would not suggest banking with Chase. It actually makes me nervous that I still have some of my funds in their accounts because I would rather it be elsewhere. They aren't trustworthy and don't seem to want to help.

This is the absolute worst bank! I have had nothing but problems with this bank since I got it. My money just disappears and I am told it was a pending charge but mean while they have double charged me for things. Canceled my bank card and “sent” me another one it’s been three months that I haven’t had a card to my own bank account. Everytime I call about it I get treated like I am dumb and no one can seem to help me! I will never go back nor will I ever suggest this bank to another person at all

not used my account for some time due to a lost phone. trying to find a new ompatible phone and no list exists.. website info is inaccurate....only way to find if phone is compatible is to ask phone supplier to try and download the app. Oh and for 20 mins they could not find my savings account with a few thousand pounds in it cannot wait to access my account and close it

Los cajeros siempre rotos , si sacas en otro cajero q no sea de chase t cobran 3 dolares , t cobran 3 dólares por mantenimiento de cuenta no se q hacen si nunca saben nada , t congelan los depósitos cada ves q le da la gana ,

Absolutely the worst customer experience I have had with a credit card. Stay away The app and payment dates and charges are not clear and when I called after being a customer for years with this being my primary card I was told “ I will submit a complaint” No record of who/where it goes No idea of how to track anything No way to provide input on the complaint I was told she was “sorry” I will be pursuing this mistake that chase made until it is resolved and I hope this review helps others chose not to be customers at Chase.

Really misleading statements that try and trick you into paying residual interest. Also a very high APR.

The Chase branch near me closed its doors, no surprise. Trying to speak with a human is almost impossible. All calls route to a general information switchboard that is absolutely useless. They cannot help you with anything, answer any questions or provide any information beyond an 800 number that puts you on a loop of useless information. Very frustrating. I don't understand why we are unable to speak with a human at a branch where we have our money. Perhaps it is time to find a new bank.

Chase Travel Reps can't find record locators, or understand flight changes, and was required to rebook seats 2 days prior to travel on a full plane. Don't call on weekends - staff not trained. Will not use Chase Travel again.

CHASE IS THE MOST LEFT , SOCIALIST , DICTATORSHIP ESTABLISHMENT BANK ON THE PLANNET... "" DO NOT PUT A DIME IN THIS SOCIALIST RAN SCAMMER BANK "" THEY WILL CLOSE ALL YOUR ACCOUNTS BASED ON YOUR VIEWS..

Chase Bank has the worst customer service with their 800 number and the Business Banking is even worse. The local Business Associates are a little better, but that is we’re the customer service ends. I do not recommend this bank. Your best bet is a good Credit Union or Local Bank. If you need out of state service then there are other banks to use. Chase offers free money to get YOU in but after, they are going to treat you like a third class citizen. They really need to do some customer service training. They are already operating with bare minimum staff at many locations. Who wants to do business with a bank that acts like they are doing you a favor. I haven’t had access to my money for over 7 days. They suspended my account for some forms. I sent it to them, and they still kept my account suspended. After two trips to the bank they need another for that the bank associates forgot to have me sign according to them. I go in and sign and the information on the form is incorrect which is not my fault but there’s. Yes, I still cannot get access to my account. I have to make another trip to the bank again. I received terrible customer service on three occasions. I did not return the attitude or lack of care about my banking issues. The online app messaging system is a joke. They are quick to answer but the response is useless and gets nothing resolved. They will not even answer your questions if you ask some. They will tell you we are not responding to this thread anymore. I was not rude to any of them or disrespectful. It was a waste of time. For four days since 10 Apr I tried to get help and was treated distant, and left with no answers. The local bank can only do so much. FM 78 in Converse Texas has good staff. The main customer service will retrieve your account by name of business, or your SSN but if you get this one make person that has an India accent, he is very rude and pretends he cannot access your account by other than account number or EIN. He gives quick answers and hurry’s you off the phone. Says call us back when you have the information. Then he gets mad at you because it is hard to understand him talking fast. Although I hate to have to go through the ordeal of closing my accounts and shifting things around, I am going to because I know that I deserve better treatment than this.

Signed up in late January for Chase Unlimited Freedom Visa card with promise of $200 (20,000 point) bonus if I charged $500 within 3 months. I charged over $500 in about 2 weeks. Since then they have denied that I am supposed to get the bonus points even though I applied on website promising them. Now saying offer started March 29, but it did not! I have kept a history. Beware - they appear to be trying to avoid promised bonuses of points or money. Scamming people I believe. Complaints to FTC and CFPB are being prepared.

Chase has gotten really bad with disputing a claim. Last week, I erroneously sent money from Zelle to a scammer and they would not even follow their own protocol regarding how a claim is to be handled. Did not issue a temporary credit or investigate like they were supposed too. Immediately declined it I'm going to withdraw my funds and cont. with a different bank.

I've been a Chase customer for more than 10 years. I have two Chase credit cards. I opened a business checking account hoping to get the $300 sign-up promotion. I opened the account online and everything went fine, until 3 days later when I was not able to log in to neither the business checking account nor the credit card (personal) accounts. They were all locked due to "suspicious activity". I called the 800 number to get it resolved. Customer service worked on it for close to 30 mins but they were not able to resolve it. They told me the only way to fix it is by going to the branch. So I went to a Chase branch and after wasting another 30 minutes there I was informed that the business checking account was already closed and in order to unlock my personal accounts I have to submit a utility bill that shows my address. This has been a very disappointing experience for me. Not only I missed the signup bonus and got my business checking account closed for no reason, but also I wasted so much time to unlock my PERSONAL accounts which is not even related to the business account and they have been working just fine for so many years! I have several questions and comments for Chase: 1) How come I was able to open the business checking account online without any address verification need? If account can be opened online easily, and there is not even one single transaction on it yet, what makes Chase think there is "suspicious activity" with it? 2) Why doesn't Chase CALL ME if they see a "suspicious activity" but instead they lock me out of ALL my Chase accounts? 3) Why does Chase close my business checking account rather than CALL ME and work with me to fix whatever issue they had? 4) Why is this even affecting my personal accounts? 5) Why can't I resolve any of these issues with a simple call to customer service but instead I have to waste 30 mins on the phone and then another 30 mins at the branch (not counting the commute time)? 6) Why are your teams so disjointed? Online site lets me open the account, some other backend team comes up with a "suspicious activity" alert (which, by the way, was never explained to me what they suspicious activity was!), customer service on the phone is clueless, banker at the branch can't do much either other than call other teams. Everybody seems so disconnected from each other.

I signed up for a Chase credit card with a cash back offer. When I contacted Chase to inquire about the cash back Chase totally reneged on the offer. Claimed there was no offer for card I signed up for. Completely false. I am one hundred percent certain there was a cash back offer. BUYER BEWARE!!!

My brother is a homeless veteran dying on the street because Chase Bank refuses to open a bank account for him to receive his Social Security benefits. They will not accept his VA photo ID and a letter from the Social Security Administration. They demand utility bills, rent receipts, hospital records, a driver's license, and a Social Security card. But he is homeless and does not have such documents. Nor does he have the documents needed to even apply for a Social Security card. My brother is 70 and suffers from emphysema, diabetes, obesity, and mental health issues. I cannot get him into VA housing, a nursing care center, or even a motel without his Social Security funds. Chase does not care. When he dies, his death certificate will no doubt be unacceptable to them.

Great experience, hands down. I previously banked with Fifth Third and they did not have the expectation I needed. No NFC or wireless tap-to-pay for purchases. Closed down that bank and moved to Chase in 2015. Originally had a credit card opened through Amazon in 2016, and soon a checking and savings account tied to the same account. Since Amazon Reward Visa uses Chase as their bank, it was a no-brainer to bank with them. Only thing that needs improving is the debit card transactions. It seems to work with certain merchant, but not others. For example, using debit to pay for a subscription when I am having issues with my credit card, it will decline through Xsolla. No matter how many times I tried entering the debit number. Even turn off card protection to see if that goes through. Nada. Other than that, it's nice to see all my account under one dashboard online and pay my bills.

Chase is the worst bank I've ever used. I transferred some $ to a different account (outside of Chase) & after authentication, they claimed there was an issue. They looked my out of the account & then when I called them, they had me go thru hoops (code sent via text, phone call I answered). The last verification question was the name of my 1st mortgage lender which I used 21 years ago. After I failed that, they couldn't provide me with another question. They transferred me to a few more people, with no luck. Finally they transferred me to another Chase customer. Ridiculous. They make everything so difficult for a $1000.00 transfer. Don't use them - you'll regret it.

Chase has the worst customer service of any capitalist greedy entity on the planet! I hate having any part of them and resent having to use them.

Last week I was told my account was going to be frozen for 4-5 business days before they could unlock it due to 'suspicious activity', I had clearly told them of my concerns regarding a scam and the only other thing that could possibly be suspicious was my allowance from my mom. Today I called because it had been well past those 4-5 business days and they tell me my account was officially closed as of 2 days ago! Why hadn't they informed me of this? Not only that but the phone service was horrible, the lady even yelled at me about being confused as to why I was upset with this news. (I was as respectful as I possibly could be, I have social anxiety and understand that they probably don't even want to deal with me, so this was absolutely horriffying for me!)

Chase bank is super crappy. They will let a company take money from your account without you having authorized the charge and when you call to dispute the transaction and inform them that you did not authorize this transaction, they tell you there is nothing they can do you need to call the other company that is taking the money from your account. Um.... how can MY bank just let someone take money from MY account and then say there is nothing they can do about it? NO NO NO that doesn't work for me and I am sure wouldn't work for others as well. I HIGHLY DO NOT recommend banking with Chase unless you are ok with companies of any sort being able to take money from your account without your authorization to do so.