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PenFed Review

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Reviews 806

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Alex McOmie
Alex Mcomie
May. 03, 20214 min read

PenFed summary

PenFed is one of the largest credit unions in the United States. It offers competitive student loans and student loan refinancing options for students, parents, and spouses through a partnership with Sallie Mae. With no prepayment fees, a variety of loan options, and a convenient online application, it’s one of the top lenders to consider in 2020.

Pros

  • No prepayment fees
  • Possibility to consolidate partner’s loan through spouse loans

Cons

  • May require a strong credit history
  • Not a direct lender
PenFed at a glance
4.2

Editorial score

Online experience

Has learning resources, access to rates, mobile app

5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

4.0

Repayment flexibility

Offers multiple repayment plans- but no special repayment programs

4.0

Loan Types Covered

Covers most student loan types

4.0

Eligibility

Doesn't cover bad credit, low income borrowers

4.0

PenFed  PenFed View Rates

Suitable For?

Whether you’re looking for a new student loan, a parent loan, or refinancing on an existing loan, PenFed provides affordable rates and an easy online application. It also allows partners to consolidate their own separate loans into a combined spouse loan with one easy payment.

Loan Features

PenFed offers a number of loan types through a partnership with Sallie Mae. Along with loans for parents and undergraduate students, they also provide targeted loans for graduate students attending business school, medical school, dental school, law school, and more. Many loans come with four free months of Chegg study, which includes solutions to textbook questions and 24/7 professional availability.

The Application Process

When you select a PenFed loan, you’ll be redirected to the Sallie Mae website to complete their online application. After choosing a loan type, the form will ask for some basic information including your status (student/cosigner/sponsor), the school you’re attending. From there, it will provide details about the available loans and ask if you want to continue.

All things considered, the application process is relatively seamless, and you’ll be able to receive a result in as little as 15 minutes. Remember that Sallie Mae is the creditor for PenFed student loans—you’ll be applying to, getting money from, and making payments to Sallie Mae rather than PenFed.

It's important to note, that while PenFed is a credit union, you do not need to be a member in order to apply. If you choose to accept the loan you will become a member for free. 

Loan Terms

PenFed offers a variety of loans together with Sallie Mae, and your loan may have different terms depending on what you’re looking for. That said, most new loans have flexible maximums, allowing borrowers to take out anywhere from $1,000 up to the full cost of attendance as certified by their institution.

Repayment Terms

The specific terms of your loan will depend on a number of factors including your credit and the type of loan you’re applying for. For refinancing loans, fixed rates range from 2.89% - 4.55% while variable rates go from 2.13 - 5.25%.

Furthermore, there are no prepayment fees, so you’ll have the opportunity to pay off the loan more quickly in order to save money on interest. Most loans run from between five and fifteen years, but again you can always pay it off more quickly if you have extra cash on hand.

Sallie Mae also offers deferments for up to 60 months for undergraduate loans and 48 months for most graduate student loans. Keep in mind that interest will continue to accumulate throughout the deferment, which could lead to greater total interest payments.

How Safe Is It? 

As mentioned earlier, PenFed offers student loans through a partnership with Sallie Mae, which is one of the largest and most well-known student loan providers in the United States. While Sallie Mae is a private lender, it’s still a safe option if you’re looking to borrow money.

Similarly, PenFed itself is one of the largest credit unions in the United States, and it has a strong reputation that dates back to the 1930s. Make sure to enable two-factor authentication on your account in order to keep your information as safe as possible. The platform’s secure messaging options will also enable you to contact support without putting any sensitive data at risk.

Help & Support

PenFed offers an informative set of 29 FAQ articles covering common questions about their services. There are also several ways to contact their team directly for additional assistance—you can call, fax, send an online message, or securely upload a support request. 

Phone support is available in the United States from 7 AM to 11 PM Eastern on weekdays, 8 AM to 11 PM on Saturdays, and 9 AM to 5:30 PM on Sundays. Their contact phone numbers are 724-473-6333 and 1-800-247-5626.

Summary

PenFed has everything most borrowers are looking for in a student loan provider: competitive rates, a reliable lending history, numerous loan and refinancing options, and an easy online application process. Whether you’re looking for a student loan, parent loan, spouse loan, or refinancing, PenFed is a good place to start—particularly if you have a strong credit history.

Physical Address

2930 Eisenhower Avenue

Alexandria, VA 22314

13220 Fort Street

PenFed  PenFed View Rates

Alex McOmie
Written byAlex Mcomie

Alex serves as the Managing Editor for Money Done Right and covers personal finance topics for Eleven Writing. He’s particularly interested in the way seemingly small adjustments can transform a person’s financial outlook. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Javier Betancourt
    May 11, 2022
    Members are valued

    Overall experience working with PenFed is very good / excellent. I really liked being treated as a valued member which allowed me to receive direct deposit of a loan into a bank account without issuing a check. This service was presented to me without request.

    ...

  • author
    Jean Maynard
    May 12, 2022
    A month is too long to receive my funds

    I am in the process of closing my accounts at Pen Fed for a number of reasons, one being customer response and support. The customer service reps were great but the process of addressing my situation is unacceptable. I have to keep contacting PENFED as I do not receive any updates. Currently I am awaiting the funds from cancelling a CD. I was requested to upload a request to their website. I did so nine days ago and heard nothing. I called yesterday and was told my uploaded request was received and it needed to be in a queue, requires review and it could be up to 10-15 days before a check was mailed. That is nearly a month to receive my own money back. In today’s day and age that is just unacceptable. So I will have to wait another couple of weeks and keep checking on the status. While you maintain accounts there, products are good, but it’s difficult to extract your funds if you leave.

    ...

  • author
    Eric Brown drums
    May 11, 2022
    Excellent customer service PenFed is…

    Excellent customer service PenFed is number one a credit union you can count on great lines of credit and many products to choose from thank you and fed Credit Union

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  • author
    YADER CAJINA
    May 11, 2022
    Excellent products to choose!!!

    Excellent products to choose!!!! Great rates. Very user friendly to apply!!! Will definitely recommend!!!

    ...

  • author
    Lisa Weston
    May 11, 2022
    PenFed is an awesome Credit Union

    PenFed is an awesome Credit Union. Anything I need done I just do it right online or on my mobile app instead of traveling to a branch.

    ...

  • author
    Bill Crawford
    May 09, 2022
    Wonderful experience, simplicity at its best!

    I really appreciate the ease of doing business with PenFed! I had no issues throughout the application process and have nothing but praise for this company.

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  • author
    Franklin Middleton Jr
    May 08, 2022
    Frank's review

    PenFed was very responsive to my needs. I am happy to be building a financial relationship with them. EXCELLENCE.

    ...

  • author
    Milad Awad
    May 08, 2022
    helpful and good

    helpful and good

    ...

  • author
    Roy Ribeiro
    May 07, 2022
    I was truly impressed with the company…

    I was truly impressed with the company ability to set at ease the applicants question on if the company was just out to make money off you or actually there to be of assistance.

    ...

  • author
    Antonio Balderas
    May 06, 2022
    Applied for an Auto loan

    Applied for an Auto loan. The interest rates and the loan process was a breeze. Thanks PenFed.

    ...

  • author
    Karen Kittery
    May 06, 2022
    A great experience

    This credit card application is my second experience with PenFed. Their rates were more than competitive and the application and acceptance was smooth and easy. They are now my go-to institution for my banking needs. Thanks, PenFed!

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  • author
    Paul
    May 06, 2022
    Happy as ever

    I have always had a great experience when dealing with the staff in person and also applying for a loan online. Very happy with PENFED Credit Union.

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  • author
    Scott Kirk
    May 06, 2022
    Lower interest rate than my other…

    Lower interest rate than my other credit cards. I Would recommend PenFed .

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  • author
    Erik
    May 06, 2022
    Predatory Lending…

    Jamie Jessee used a predatory lending technique to get me to run my credit.

    ...

  • author
    Brenda Bellavia
    May 05, 2022
    PENFED is my choice of bank!!!

    PENFED is my choice of bank!!!! They have excellent customer service in all their departments. Their representatives are clearly well trained in giving the outmost respectable 5star service to their potential customers. The reps in all the departments I had contact with through email or phone are extremely knowledgeable with their products they offer. I highly recommend PenFed to be the first choice of banking for CC or personal loans.

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  • author
    Kar Hib
    May 05, 2022
    Outstanding representative and a great…

    Outstanding representative and a great bank

    ...

  • author
    Israel
    May 05, 2022
    Best service

    Best service Easy application The best interest rate

    ...

  • author
    efren lombana
    May 04, 2022
    I am very satisfied with this bank

    I am very satisfied with this bank. The interest rate was very affordable for me and the application process only took minutes. No hustle. No pressure from any salesman. I was impressed.

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  • author
    Carole Hogan
    May 04, 2022
    Awesome rate and great benifits

    Awesome rate and great benifits

    ...

  • author
    Deborah
    May 04, 2022
    I received a Pre-Approval letter in the…

    I received a Pre-Approval letter in the mail and had to setup a saving account and I called in and was help by Shawn and he was very polite and understood what needed to be done and very good customer service skills

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  • author
    Jason Hamilton
    May 03, 2022
    PenFed Credit Union has a very smooth…

    PenFed Credit Union has a very smooth and quick application process.

    ...

  • author
    Guy Levingston
    May 02, 2022
    AT THIS TIME VERY GOOD

    AT THIS TIME VERY GOOD

    ...

  • author
    WILLIAM
    May 02, 2022
    Rapid Response

    I applied on line and this was quickly handled and responded to. I chose Penfed because of their reputation for customer service.

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  • author
    Odis Edward Frost
    May 02, 2022
    all was great!

    all was great!

    ...

  • author
    Allan Daly
    Apr 30, 2022
    I believe I was not treated fair with…

    I believe I was not treated fair with my credit score being very good and my payment history is exceptional as noted in all the credit bureau's

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  • author
    L Kendall
    Apr 30, 2022
    Quick and easy application process

    Quick and easy application process

    ...

  • author
    Shawn
    Apr 30, 2022
    PenFed is a great Credit Union

    PenFed is a great Credit Union! Best credit card rates I’ve seen around. Great customer service and very responsive!

    ...

  • author
    Lourdes Quinones
    Apr 30, 2022
    Excelent

    Exceñent service

    ...

  • author
    T. Winters
    Apr 30, 2022
    Great service and easy application…

    Great service and easy application process.

    ...

  • author
    ken Lowe
    Apr 29, 2022
    Received a mailing for credit card

    Received a mailing for credit card, went online and filled out application and got the answer back n less than a minute, lot of companies you wait 24 hours or longer

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  • author
    Milton Miller
    Apr 29, 2022
    PenFed gave me a great cash back offer…

    PenFed gave me a great cash back offer on a credit card. Now i intend to put a substantial amount in a cd

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  • author
    Christina
    Apr 28, 2022
    PenFed for life!

    I love, love, LOVE PenFed! Not only is their website easy to navigate, but the loan process is effortless and quick! I have had 2 personal loans from PenFed and couldn't be happier! I highly recommend PenFed for whatever your loan needs are - They're AWESOME!

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  • author
    Sherry
    Apr 28, 2022
    PenFed is the financial Institute to choose

    PenFed is very knowledgeable and friendly. When applying for their products they are very efficient and timely. I would recommend PenFed to my family and friends.

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  • author
    lisa b
    Apr 26, 2022
    Remarkably incompetent

    They made a mistake when reversing a fraud charge at the same time they were converting from one accounting system to a new one. They put the charge back on my account and 6 months later I still cannot get anyone to actually fix it or that knows what happened to actually call me back. Their customer service reps are very low functioning and seem completely untrained. Always several transfers to someone else that I then have to re-verify with. They are a nightmare to deal with. Their banking system and mortgage/equity line system are now completely separate and don't talk to each other at all. In order to make a payment on my equity line I have to create an external payment account on their mortgage system. They also changed my equity line account number and are reporting both accounts as if I have 2 equity lines with them to the reporting agency. I have made multiple attempts to dispute this but to no avail. They say "it's right". They are completely incompetent.

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  • author
    Michael Bradley
    Apr 26, 2022
    Knowledge and friendliness is what make…

    Knowledge and friendliness is what make the difference in conducting your business!

    ...

  • author
    Susie Gomez
    Apr 26, 2022
    Quick and easy application process

    Quick and easy application process and an immediate response on my request for a loan. Check was recieved 4 business days after completion of the process and I had my bank validate the check, which was valid!!

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  • author
    Ebony S
    Apr 26, 2022
    The Chance I Needed

    Excellent Customer Service. Application process is clear, concise, simple. Highly recommended. Penfed gave me the chance I needed to put everything back together. For that I am super grateful!

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  • author
    James Joo
    Apr 26, 2022
    Fantastic Visa Card

    It's fantastic!

    ...

  • author
    Debbie Trulson Tvedt
    Apr 26, 2022
    Simple

    So far everything about signing up & getting an account has been simple & fast.

    ...

  • author
    James
    Apr 25, 2022
    Great lifetime service!

    I've been a member of PenFed for many years and was one of the first bank accounts I owned back in high school. They've always provided excellent support and I was a happy customer all those years. Recently I no longer needed the account and needed to close it. They made the process easy, helped me quickly, and were courteous throughout the process. From beginning to end PenFed was great!

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  • author
    Andrea Rezabek
    Apr 24, 2022
    I was looking to refinance my truck

    I was looking to refinance my truck, which I had purchased as a self-employed freelancer (so my interest rate wasn't great). I'm now full-time employed, and PenFed gave me a great refinancing rate. While I was on their site, I also applied for a credit card, which was also very easy to apply for and get. PenFed's site is simple and easy to use. I always prefer a credit union over a bank, but there aren't any good ones near me, since I am rural. PenFed is great!

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  • author
    LUZVIMINDA BRILLANTES
    Apr 24, 2022
    One of the best credit union

    One of the best credit union. Best rates and good service.

    ...

  • author
    George Garcia
    Apr 23, 2022
    Great service

    Great service

    ...

  • author
    Henry
    Apr 22, 2022
    Very good experience

    Very good experience. Planning to transfer all other accounts to this company.

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  • author
    ALLEN Kurtz
    Apr 22, 2022
    Wonderful Service!

    PenFed has been so helpful with obtaining a personal loan in a very timely manner. It happened faster than we would have thought. We tell our friends how great PenFed is and recommend them as a wonderful Credit Union!

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  • author
    t f
    Apr 21, 2022
    A leader in banking

    A leader in banking

    ...

  • author
    Carla Snyder
    Apr 21, 2022
    This was easy and fast!

    This was easy and fast!! The best experience yet

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  • author
    Markus David
    Apr 20, 2022
    they are so fast and reliable.

    they are so fast and reliable.. i got the loan approved immediately

    ...

  • author
    Lee Work At Home
    Apr 19, 2022
    PenFed offers great products and experience.

    PenFed is a great bank and I wish I had used them when I first signed up in 2019. They are consumer friendly and more. My experience with PedFed has been great!!

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  • author
    Shagen
    Apr 18, 2022
    I applied for a gold credit card

    I applied for a credit card. My interest rate went up 8 %. I have a credit card with PenFed that has a good interest rate. I don’t understand why the gold card is so far out of range with a 781 credit score. I am not activating the card with the increase.

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  • author
    Calvin Brown
    Apr 18, 2022
    Customer service was very professional…

    Customer service was very professional and informative the overall experience was great.

    ...

  • author
    diverna dellahoussaye
    Apr 18, 2022
    I applied for a loan and the service I…Loan application

    I applied for a loan and the service I received was impeckable.the loan officer took charge and used my information without causing a long drawn out procedure.Done within a day.lo

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  • author
    elmer smith
    Apr 17, 2022
    PenFed is Number 1

    PenFed to me is the Best Banking System around.

    ...

  • author
    Gheorghe
    Apr 17, 2022
    Good experience

    I was easy to apply for a loan. I had no issues. Thank you very much.

    ...

  • author
    David D.
    Apr 17, 2022
    PenFed is the best of the best.

    PenFed is the best online credit union bank on the internet. They are professional and courteous and I think they have the best of the best rates of anyone. I am a life-long customer. Thanks PenFed!

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  • author
    Sis Beck
    Apr 16, 2022
    It was quick and hassle free.

    It was quick and hassle free.

    ...

  • author
    Ivan Rigual
    Apr 16, 2022
    Quick response.

    Quick response. Great rate credit card.

    ...

  • author
    Mario Celaya
    Apr 16, 2022
    Excellent interest rates

    I've been shopping around for months for a consolidation loan and I finally found PenFed and they had the best interest rates out of any of the other companies I've shopped. My credit is good but not great but dealing with PenFed made me feel like I had the best credit score available. I definitely recommend PenFed for anybody looking for any kind of loan with a fair interest rate.

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  • author
    Lisa Moser
    Apr 15, 2022
    Don’t use this company!

    Don’t use this company!! It’s a complete run around!!

    ...

  • author
    stuff welike
    Apr 15, 2022
    Ironic turn of events

    I was trying to access my PenFed account via their web portal. But I had forgotten my password and tried to login incorrectly one too many times. So I got locked out. Totally my fault. I tried the reset password feature but the process asks for my SSN. In this day and age of cybersecurity best practices, this is the worst thing you can do. So I didn't do this via the web portal. So I called the toll free customer service number on the back of my PenFed credit card. (2022-04-15, about 9:26 am). Was immediately connected to a customer service rep. She asked me all the personal questions to identify myself, then asked me for my SSN. I explained that I'd rather not give that and was about to ask if there was another way to verify myself. But never got the chance. She immediately cut me off and started explaining whatever policies they had, yada, yada, yada ... Basically, she never let me get a word in. She just kept on blabbing away. I waited patiently until she finished talking. But after she finished talking, she sent a verification code to my phone on their database. I asked "what do I need the verification code for?". And she just hung up and dropped my call. That's it! Well, the irony was I was trying to unlock my web login so I could pay my bill. Then after that, I wanted to transfer my balance from another account to try their services, AND use the checks they sent me to pay off the remainder of our car loan (not much. Just one year of payments left). I was actually trying to transfer two accounts to PenFed. After that experience with that lady customer service, I've decided to close my PenFed account instead. It was a minor account anyway. Just a few dollars in it. Thank God I had this experience with the customer rep. Had I transferred my account to PenFed, I would have been stuck with them for a year. Unfortunately, I forgot the name of the lady customer rep. But she sounded American. Normally, I would rather deal with Customer Service based in the U.S. But after this experience, ... not so much. From all other customer services, I think I like the ones from the Philippines best. They're much more friendlier and effective.

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  • author
    Alicia Romanoff
    Apr 14, 2022
    Excellent experience

    The process to obtain a credit card was easy and quick

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  • author
    Ed Linga
    Apr 14, 2022
    Excellent products

    Excellent products, customer service and followup. Glad to be a PenFed member.

    ...

  • author
    Ed Griswold
    Apr 14, 2022
    Fast and friendly service

    Fast and friendly service. Everything completed on line and approval was immediate.

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  • author
    Brenda Maclin
    Apr 13, 2022
    Very smooth process

    Very smooth process. Website user friendly. Since most of my business has to be handled after hours this is super important. Thanks PenFed.

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  • author
    Debra Koziol
    Apr 12, 2022
    Excellent customer service always

    Excellent customer service always, since 2009.

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  • author
    Babet Benjamin
    Apr 12, 2022
    I truly appreciated PenFed

    I truly appreciated PenFeds loan services, it was a blessing having the online process made simple. As an RN nurse for over ten years I appreciate that this institution has been there for my family time & time again, making there products available and simple to apply for.

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  • author
    Corey Lee
    Apr 11, 2022
    PenFed is a Great Credit union with a…

    PenFed is a Great Credit union with a lot of benefits i would recommend them to anyone.

    ...

  • author
    Paul
    Apr 11, 2022
    I was in need of a loan to consolidate…

    I was in need of a loan to consolidate some debt and start on a bath remodel project. The application process was simple and the quick answer, allowed me to start the ball rolling.

    ...

  • author
    craig may
    Apr 10, 2022
    Excellent Customer service

    Working to have a good relationship with PenFed

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  • author
    Linda Larkins
    Apr 09, 2022
    I applied for a personal loan with…

    I applied for a personal loan with PenFed Credit Union. Within1 to 2 days all paperwork was done. My check will be in my hands within a few days according PenFed. I call this super customer service from the company.

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  • author
    customer
    Apr 09, 2022
    This credit union knows that your time…

    This credit union knows that your time is valuable and they are ready to jump when you call. The loan process was so quick and simple !

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  • author
    Bobby Steele
    Apr 09, 2022
    PenFed for everyone

    Nothing but good things have happened to me since becoming a member of PenFed

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  • author
    Band Mate
    Apr 08, 2022
    Awesome experience

    The loan application process was extremely simple, straightforward and handled with care by great folks. I highly recommend you giving them a shot if you're looking for a personal loan..

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  • author
    Maria Lozano
    Apr 08, 2022
    My experience with PenFed Credit Union

    I love how quick and easy was to apply for a personal loan. This overall was a very positive experience and I would not hesitate contacting PenFed Credit Union with any future needs. This is the place you want to do business with!

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  • author
    Dani Prescott
    Apr 08, 2022
    You guys are awesome!!

    You guys are awesome!!

    ...

  • author
    miguelina Gomez
    Apr 07, 2022
    Muy buena

    Es muy buena para comunicarse y tienen un buen servicio me aprobaron mi préstamo rápido gracias

    ...

  • author
    Wheels
    Apr 07, 2022
    PenFed is Great

    PenFed Credit Union was able to meet my needs. Very professional in conducting business and collecting information and documents.

    ...

  • author
    Zerex Mike
    Apr 06, 2022
    Great Service and easy for the App

    Great Service and easy for the App. Customer Service Top rated.

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  • author
    Nana Konadu
    Apr 06, 2022
    Penfed overall services is great and…

    Penfed overall services is great and love their best low interest rates loans.

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  • author
    David Harrington
    Apr 05, 2022
    Very simple application. process with…

    Very simple application process with quick response and fast delivery of check.

    ...

  • author
    Rick It Until I It Until You P
    Apr 05, 2022
    Great credit union

    Great credit union, second to none!

    ...

  • author
    Patricia Reilly
    Apr 05, 2022
    quit amex and citi bank

    I am trying Pen Fed after reading 2nd vote. I have cancelled American Express and am cancelling Citi Bank due to their left leaning view and ideology.

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  • author
    Pedro L Vazquez Deynes
    Apr 02, 2022
    Not necessary credit search

    No explanation about requesting Credit BUREAU inf. when applying for a $500 overdraft protection. Possibly my mortgage loan to be signed in April is going to cost me.

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  • author
    Carine Touko
    Apr 02, 2022
    First class service

    The process was smooth and without stress. Great service and experience.

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  • author
    G. Chambers
    Apr 02, 2022
    Happy to have found out about PenFed

    Happy to have found out about PenFed. My experiences with them thus far have been positive ones.

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  • author
    Gregg Mcayne
    Apr 02, 2022
    Credit unions are the way to go instead…

    Credit unions are the way to go instead of commercial Banks for loans of all kinds. PenFed is one of the best.

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  • author
    JOSE
    Apr 02, 2022
    Applied for a loan

    Applied for a loan. The process was fast and easy. I will work with them again. Great experience

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  • author
    Annel Cruz
    Apr 02, 2022
    Excelente banco

    Excelente banco

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  • author
    Karen Metz
    Apr 02, 2022
    The application process was quick and…

    The application process was quick and easy to complete. Received an immediate response. The visa card has excellent benefits

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  • author
    Lilly Chen
    Apr 01, 2022
    PenFed approved my application right…

    PenFed approved my application right away since I need to know the result shortly even un-approval, they are excellent even I got denied before but I still trust them and keep coming back, hahaha.

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  • author
    Tracey Johnson
    Apr 01, 2022
    Not at this time

    Not at this time

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  • author
    Yara
    Apr 01, 2022
    Very easy to use

    Very easy to use

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  • author
    KB
    Mar 31, 2022
    Always reliable

    Have been a joint member with my husband for decades. Always received very good service. Now as an individual, PenFed have been helpful and proactive in arranging my own accounts, credit card etc.

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  • author
    Shelbi Robinson
    Mar 31, 2022
    Great company very helpful but online…

    Great company very helpful but online issues caused by delay in approval. Customer service was very helpful and did everything that they could and just waiting on IT to fix my ability to log in. Fast approval and accepting lower credit scores which is great because I'm trying to get my life back on track and this has basically saved the day 10 out of 10 would recommend

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  • author
    Eugene
    Mar 30, 2022
    PenFed online was informative and easy…

    PenFed online was informative and easy to navigate through. The telephone reps were patient with me as I looked for the information she asked for.

    ...

  • author
    Sherry Hastings
    Mar 30, 2022
    My experience with PenFen Credit Union…

    My experience with PenFen Credit Union was excellent. I received my loan approval within 24 hours. Had to contact their customer service because I was having a problem with my electronic signature and setting up an account but the rep took her time and walked me through everything with no problems. I completely recommend this credit Union. The service I received was excellent. No complaints

    ...

  • author
    Carl Swofford
    Mar 30, 2022
    I like their rates and services

    I like their rates and services. The application process was clear and easy to follow. Really good follow up communications.

    ...

  • author
    El Matador Anthony Mata
    Mar 30, 2022
    Fantastic quick service

    I have dealt with many banks and Recently purchased a home, opening an account and transferring my Auto loan was such a simple fast process. Highly recommend.

    ...

  • author
    Joe T.
    Mar 30, 2022
    PenFed said "YES" when others didn't...

    ID Theft hurt me but I took the chance expecting another rejection, but PenFed welcomed me in with open arms. The online application process for their loans are simplified with a very fast approval (or denial) response. It is a very easy and painless process overall and I highly recommend joining! The only thing I would have done differently would be to open a checking and savings account first and then apply for the loans because if you do not establish an account first, you cannot have the funds directly deposited into the account, they will instead send a paper check which will take approximately 5-7 business days. The rates are great too!

    ...

  • author
    Brian Schmidt
    Mar 29, 2022
    Easy installment loan with PenFed

    Penfed was easy to use and the process was very rather quick

    ...

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