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NaviRefi Review

Reviews 15
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Reviews 15
Patrick Sather
Jun. 04, 2023
3 min read
Patrick Sather
NaviRefi Summary
For over four decades, NaviRefi has helped borrowers refinance their federal and private student loans. NaviRefi offers customizable terms from 5 to 20 years and a 0.25% auto-pay discount. NaviRefi charges no application, prepayment, or late fees, and getting a rate requires a hard credit check.


  • No application, prepayment, or late fees
  • No degree required to qualify
  • Flexible repayment terms
  • Hassle free payoff process


  • Not available in Nevada or U.S. territories
  • Not able to see rates without a hard credit check

NaviRefi at a glance

Editorial score

Online experience

Good online resources, but no access to rates

Customer services and support

Multiple ways of reaching lender but limited hours

Repayment flexibility

Offers flexible repayment plans & the option for special repayment programs

Loan Types Covered

Covers most student loan types


Doesn't cover bad credit, low income borrowers

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Suitable For?

NaviRefi is suitable for existing customers of Navient who can refinance their student loans for a lower rate. If you qualify, it can help you save money with its competitive interest rates and no fees.

Loan Features

With NaviRefi, qualified applicants can refinance federal private, and Parent PLUS student loans. While all applicants begin in a standard repayment program, it provides a Reduced Rate Program for borrowers with private loans struggling to make payments. It offers flexible terms of 5-20 years. Variable rates range from 5.72% - 9.74% (with autopay) APR and fixed rates range from 4.96% - 9.74% (with autopay) with eligible discounts. A minimum credit score of 680 is required, and applicants must meet income and credit requirements to qualify. However, it does not charge any application, prepayment, or late fees.

  • Loan types: federal, private, Parent PLUS
  • Repayment terms: 5-20 years
  • APR:
    5.72% - 9.74% (with autopay) variable,
    4.96% - 9.74% (with autopay) fixed
  • Minimum credit score: 680
  • Fees: none

The Application Process

You can apply online or over the phone with a customer service representative. Although you can get your rate in three minutes, it does require a hard credit check. When applying, you may need to supply information including:

  • Social security number
  • Employer name 
  • Income

Loan Terms

Excluding Nevada, NaviRefi offers refinancing to borrowers nationwide. To qualify for a loan from NaviRefi, you must have attended an eligible Title IV school. Loans are only available to US citizens and non-permanent residents that meet the minimum age of majority in the state where they apply. 

Although it does not give you an option to apply with a co-signer, current co-signers may also refinance eligible loans in their name. The minimum loan amount is $5,001, while the maximum is $500,000. NaviRefi does not require you to possess a degree to qualify for a loan.

  • Availability: all states except Nevada
  • Eligibility: US citizens and non-permanent residents
  • Schools: Title IV schools
  • Degree: not required
  • Loan amount: $5,001-$500,000

Repayment Terms

NaviRefi offers customizable loan terms of 5-20 years. With its 0.25% auto-pay discount, its variable rates range from 5.72% - 9.74% (with autopay) APR, and its fixed rates range from 4.96% - 9.74% (with autopay) APR. Qualified borrowers may be eligible for deferment, forbearance, reduced payments, or extended terms. 

How Safe Is It? 

Although NaviRefi claims to protect the personal information of its users, it does not elaborate on its security features. Its parent company, Navient, is currently accredited with the Better Business Bureau. However, its status and rating are under review due to pending government lawsuits alleging multiple consumer protection violations.

Help & Support

You can call customer service 8am-9pm ET, Monday-Thursday, and 8am-8pm ET on Friday at 844-381-6621. In addition, you can use its automated phone system to check your account and make payments 24/7. If you prefer, you can also send a secure email through your online profile. Although NaviRefi lists FAQs on its website, it does not feature a resource center or mobile app.


Excluding Nevada, NaviRefi offers student loan refinancing to borrowers nationwide. If you receive an invitation, you may apply to refinance a public, private, or Parent PLUS loan. It provides flexible loan terms ranging 5-20 years. NaviRefi offers variable rates from 5.72% - 9.74% (with autopay), and fixed from 4.96% - 9.74% (with autopay). While it does not require borrowers to have a degree, rates are only available with a hard credit check. NaviRefi does not charge any application, prepayment, or late fees.

Physical Address


P.O. Box 8000

Fishers, IN 46038-8000

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This review is based on information from NaviRefi's website and third-party reviews.


You can choose between fixed and variable rates. Fixed interest rates are 5.21% - 9.99% APR (4.96% - 9.74% APR with Auto Pay discount). Starting variable interest rates are 5.97% - 9.99% APR (5.72% - 9.74% APR with Auto Pay discount). Variable rates are based on an index, the 30-day Average Secured Overnight Financing Rate (SOFR) plus a margin. Variable rates are reset monthly based on the fluctuation of the index. We do not currently offer variable rate loans in AK, CO, CT, HI, IL, KY, MA, MN, MS, NH, OH, OK, SC, TN, TX, and VA.

Loan cost examples: These examples provide estimates based on payments beginning immediately upon loan disbursement. Variable APR: A $10,000 loan with a 20-year term (240 monthly payments of $85) and a 8.24% APR would result in a total estimated payment amount of $20,434. For a variable loan, after your starting rate is set, your rate will then vary with the market. Fixed APR: A $10,000 loan with a 20-year term (240 monthly payments of $85) and a 8.24% APR would result in a total estimated payment amount of $20,434. Your actual repayment terms may vary.


Patrick Sather
Written by
Patrick Sather
Patrick Sather is an award-winning personal finance writer and licensed broker who has worked for some of the largest financial firms in the United States, including TD Ameritrade and Pacific Life. A graduate of the University of Nebraska in both Economics and International Trade and English, his articles on life's most common financial decisions and quandaries are straightforward, practical, and always easy to understand.
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