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BestMoney.com

Figure Review

Reviews 2,247
Figure
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Figure
Figure
Excellent
Reviews 2,247
Bestmoney Staff
Apr. 29, 2021
2 min read
BestMoney Staff
Figure Summary
Founded in 2018, Figure is a fintech company that has made a name for itself by using AI and blockchain to assess applications for home equity loans and mortgage refinancing. Now it is adding student loan refinancing to its list of products – with the promise of assessing refinance applicants quickly and with minimum hassle. Figure’s main target audience is Millennials with $55,000+ household income and a desire to buy their own home.

Pros

  • Quick, hassle-free application decision
  • No prepayment or late fees
  • Auto-pay discount of 0.25%

Cons

  • Not available in New York and Mississippi
  • Rates not published on website

Figure Figure View Rates

Suitable For?

As mentioned, Figure is targeting people aged 28-35 who are college educated, have at least $55,000 in annual household income, and are motivated by the desire to pay off their student debt so they can move into the next stage in life: home ownership. Figure aims to give aspiring homeowners an easy way to save money with a quick, pain-free student loan refinance at a lower interest rate than their original loans.

Loan Features

Figure stands for simplified student loan refinancing: simplified application, simplified fees, and a simplified single repayment instead of the multiple federal and private student loan payments you’re probably stuck with at present. Powered by advanced technologies like blockchain and artificial intelligence, Figure represents a new phase in consumer credit products – where automation works to the borrower’s advantage.

These are the highlights of Figure’s student loan refinancing service:

  • No prepayment or late fees
  • 0.25% APR discount when you set up auto pay
  • Automated, paperless application, where Figure does all the legwork of collecting your documents
  • Refinancing of federal loans, private loans, or both
  • Lets users securely link their current student loan account(s) to apply
  • User-friendly personal dashboard that lets you track your application and payment status
  • Unlike some competitors, Figure services its own loans and supports borrowers the whole way through

What You Need to Qualify:

  • Credit Scores 680+
  • Min 12 months credit file
  • No delinquencies in the last 30 months
  • No unpaid collections
  • No bankruptcy  in 7 years
  • No undischarged bankruptcy
  • No unpaid charge- offs over $1500

The Application Process

One noticeable aspect of the Figure student loan refinancing application process is that it’s quick. Figure’s mission is to make it easier for student debt holders to refinance and it delivers on this by approving most applicants in minutes.

To get started, applicants need only fill out the bare basics to get an offer: name, date of birth, address, contact details, and annual gross income plus bonus. Figure’s powerful automated online assessment tool goes to work to pull up the rest of your details and make an assessment. If it can’t identify you from the information provided, it will ask you for your social security number or individual taxpayer identification number to help it complete the assessment.

To be eligible for student loan refinancing from Figure, you must be a US citizen or permanent residents that has graduated from a four-year or graduate Title IV school in the United States. Checking your rate won’t affect your credit score. However, if you decide to take a loan, Figure may conduct a hard credit pull – which will affect your score. On the downside, Figure doesn’t state its minimum credit score requirement. The only way to find out if you qualify is to apply.

Loan Terms, Amounts, and APR

Figure offers loan amounts of anywhere from $5,000 to $250,000. Repayment term options are 5, 7, 10, 15, or 20 years. Figure doesn’t publish APRs on its website; to find out your pre-qualified rate, you must submit an application. However, it holds out the promise of a superior APR to your old student loans.

*Student Loan Refinance products only available in the following states: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY 

How Safe Is It?

By automating the collection and uploading of your personal information, Figure keeps the exchange of personal details to a minimum – streamlining the application process and keeping applicants safer and more secure. Instead of asking you for extensive details, Figure extracts and uploads your details securely to its system. According to Figure, it uses a range of security and encryption techniques throughout the process to keep your data secure.

Rather than force each user to set up a password, Figure provides a link via email to access your account. To log into your dashboard, simply press the login button on the Figure website, enter your email address, and then go to your inbox to find the authentication link. By eliminating the need for passwords, Figure makes its system less vulnerable to hacking.

Help & Support

Although primarily an online operation, Figure provides telephone and email support. It enjoys a 4.8-star rating on Trustpilot, with 93% of customers rating it “Excellent” and only 3% “poor” or “bad”. Although Figure had only just launched its student loan refinancing platform before this review was published, it’s fair to assume its student loan platform will have the same strong level of customer service as its home equity and mortgage refinancing platforms.

To speak to a customer support rep about student loans refinancing, contact:

Phone: 888-819-6388, Mon-Sat, 6am – 6pm Pacific Time (not for use by New York borrowers).

Email: help@figure.com

Summary

Figure is known for disrupting the home equity loan and mortgage refinancing markets and now it is aiming to do the same to student loan refinancing. While Figure doesn’t necessarily offer the lowest rates or loosest eligibility requirements, it does offer one of the most attractive overall refinancing packages – with a approval process and no fees aside from the APR itself. It even offers a discount for setting up auto-pay, helping to reduce the overall cost of your student loans even further.

Physical Address

2019 Figure Technologies, Inc.

650 California Street, Suite 2700

San Francisco CA, 94108

Figure Figure View Rates

Disclaimers

The advertised variable APR includes an autopay discount of 0.25%. As of 04/03/2020, variable APRs start at 3.74% for customers that do not opt in to autopay. These rates are for the most qualified applicants and are higher for other applicants. To be eligible for the advertised rate, an applicant must have more than $5,500 in monthly discretionary income and a credit score of 800 or higher. Figure calculates monthly discretionary income by reducing monthly income by a state income tax factor, and then subtracting estimated housing expenses, transportation expenses, and other expenses listed in your credit report. The advertised rate is only available for applicants who select 5 year loan terms; longer terms have higher rates. Because the rate is variable, it could move lower or higher based upon the LIBOR Rate (as published in the Wall Street Journal). Rates change frequently so your exact interest rate will depend on the date you apply. Loan terms and fees are also subject to change.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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Trustpilot reviews
See what some customers are saying about Figure
Figure
Excellent
Reviews 2,247
on
Excellent
87%
Great
3%
Average
1%
Poor
1%
Bad
8%
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william arreola
4 days ago
Streamlined
Best experience easy and quick funding. Would highly recommend no nonsense process. Thank you looking forward to a lasting relationship.
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roberto. j. lopez
19 hours ago
Loan paid off 2 years ago still had lien on it!
We had a loan with them 2 years ago which was paid off in a year. I called and found out that the lien is still on it two years later! I contacted Figure and spoke with Hailey/CSR and she told me a lien request has not been completed and she will send me a form. Never received it. We contacted Figure again a week later and spoke with Quinta/CSR. I asked her why it had a lien hold on it almost 2 years after it was paid off. Quinta said they sent me an email, requesting to close the lien in 2021,but when I asked them to forward a copy to me, because I never received it (Quinta/CSR) told me to check my emails from Aug, to Oct.2021. I did - nothing with a lien request. Why else would a request a copy, since I never received it. This was Sept. 19, 2023. I received the lien request form finally and paid off the $95 .00 on Sept.21st. I called today and nothing had been done Melissa/CSR told me She said it would get expedited today. I contacted the Federal Trade Commision and they said it was Figure's responsibility to follow through and close it out. Since they can not send me any proof they requested to close it. So, here we are again. I will call them every week to see if they are following through. I will be submitting a form to the Federal Trade Commission, BBB and Consumer Financial Protection Bureau to make sure this get expedited correctly. Folk due your due diligence. After checking their reviews on Google this seems to be 37 complaints lodged against them with the Consumer Financial Protection Bureau .I'm disappointed, because my experience has been good with them, but to find out a lien for a loan that was paid off was still on there was shocking. Every time I call, I get the run around. Robert J. Lopez
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sean mooney
7 days ago
Best experience I've ever had on a…
Best experience I've ever had on a financial transaction... Seamless, quick, digital-friendly process. Highly recommend.
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milissa
2 hours ago
Don't Engage with Them
I couldn't tell you anything about this company, other than that in order to be shown a quote, they want my entire contact information so that they can then begin the process of bothering me for ages. Don't waste the 15 minutes that I did, don't engage. Even the review started more engagement. Again, run do not walk away from doing business with them.
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randall stiles
9 days ago
Super easy to work with
Super easy to work with. Kept me informed
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vanessa sanchez
16 days ago
Wow, Amazing
Wow, this was the easiest transaction. Everything was so quick, link your accounts easily with plaid, Everything was done thru my phone. Rates are competitive. Fees are low. By far the fastest, painless transaction ever.
A
ann
17 days ago
On the reply to my loan app
On the estimate for my loan app, which I didn't know constituted an official app, Figure.com loans returned a report on my status that made false statements about my credit. Predatory lender in rough time should get zero stars.
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roy cossio
17 days ago
No Hassle Loan
No Hassle Loan, all pros working for you, BEST LOAN EXPERIENCE I EVER HAD
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patrick jones
17 days ago
Easy.... Peasy...........HEL OR HELOC
This financial institute make things so easy from the beginning to the end of the process. The only thing I had to do was have my paperwork in order and good credit. I believe that Figure will dominate this industry, provide they don't run out of funds and all customer pay as agreed. The process was easy and funding my account was fast. So to anyone out there that looking for a home loan "Stop Here" don't think twice get pre-approved and if you approve, they will take care of you quickly.
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mrd
21 days ago
Worst lender I have ever dealt with
They don’t calculate wages correctly, they take to long to answer emails, sometimes they don’t answer you or answer something different at what you asked, they ask to submit certificate translation when a certificate is already in English means they don’t even analyze correctly. The worst lender I ever deal with. If you try with them you are going to get burnt before you get approved minimizing your chances to get approved by a better lender. Worst experience ever. With credit score of 850 they closed my application before answering me about summiting additional income.
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lew lewis
21 days ago
I am blown away
I am blown away! Finally a business that has perfected this type of lending. The easiest, and most pleasant experience for obtaining a loan. Whatever criteria and algorithms they are using to make us borrowers believe in ourselves, instead of being turned down and feeling like our hard work is for nothing, have been perfected. Figure is a lender to believe in!
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kimberley dunn
22 days ago
The funding continues to be delayed…
The funding continues to be delayed despite my being told it had funded and the problem was with my bank. Chat function closes out. Phone calls didn’t produce answers. Emails contracted each other as did customer service representatives. Process and timing was not as promised
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newton tsun
22 days ago
Figure Staff Not Listening to Customer Concerns
I recently had lending transaction handled by Figure. Figure processed the transaction without confirming account information with me. Upon me finding out the account information was incorrect. I emailed them approximately 4 times. When they responded to my emails instead of assisting me with correcting the mistake. They made it like it was my mistake and continued with the transaction that led to approximately 4 business days later the transaction was unsuccessful as the bank could not process the transaction based on the information provided. Figure sent me multiple emails stating the problem. A PROBLEM that I pre-warned them about but they chose to ignore me and caused a 6-10 business day transaction time delay. I know my bank information but they thought they knew better and / or was lazy to address it. UNACCEPTABLE.
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brad b.
23 days ago
I was shocked at the ease of the…
I was shocked at the ease of the process. From initial application to funding was 8 calendar days with 2 weekend days and Labor Day in between. Couldn’t have been easier. Almost too good to be true…but it is.
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marilyn newsom
25 days ago
Not quite finished.
So far, fairly easy to work through requirements. Responses have been fairly quick and very professional. Still don’t have funding yet. We signed everything a week ago today. I guess Labor Day caused delay.
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joshua eckard
a month ago
Agent was patient and answered all of…
Agent was patient and answered all of my questions professionally
S
stacey
a month ago
Process was relatively straightforward…
Process was relatively straightforward and easy.
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gerald faas
a month ago
Excellent service
Excellent service! Stupid easy to work with they follow through with out delay. I’m very happy I responded to there mail over.
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jason
a month ago
If bonus is a part of your income, you CAN’T use it
Fast processing which means the company is messing up their reputation and ruining the customer service. I submitted a paystub and got approved within 24 hours, then I received a second email next day, saying they had issues with my “old” application and asking me to apply a new one without explanation. So I called, the representative told me they cannot approve with any bonuses income. What a joke? They discriminate people making bonuses? I’ve never heard anything like that before with my 10+ years lending experience, and YES, I am a lending officer as well.
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waldo f puig
a month ago
Was fast and good like not any other…
Was fast and good like not any other bank
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stephen
a month ago
Great company to work with
Everything went smooth fast easy application and approval funding within days of approval
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todd gowin
14 days ago
Horrible, Deceptive and Predatory Bank. Teachers should be ashamed!
Horrible bank and very deceptive! The only positive is speed. Borderline Predatory in how they rush things along at closing. Getting a replacement loan right now. They said one thing and then changed it in the paperwork. They do remote closing so They don’t know the paperwork. Deceptive Deceptive… DO NOT USE!!! Update to Figure Response: The reply from the company proves my point. Yes, once you sign it you’re screwed and locked in. The remote closing though rushes you along and if you have questions they threaten to cancel the signing. The paperwork is not straightforward. Again Deceptive and Predatory please for the love of God don’t use these people!!!! Anybody would be better than these people!
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lynn wright
a month ago
Easiest process ever!
Figure made this the easiest mortgage/HELOC experience ever! Immediately gave me rate and amounts available. Flexibility of options was nice. And the ability to get the funds without an appraisal was incredible. Also appreciated the proactive communications and responsive employees.
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antonio beltran
a month ago
they advertise getting a loan quicker…
they advertise getting a loan quicker than the rest. It has taken 3 weeks and was advertised as 3-4 days.
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sean adler
a month ago
Borderline Fraud
Avoid their equity services like the plague. Have worked with numerous platforms and investment banks but none have overtly lied while cutting 20% of their staff during the listing process. Read the Bloomberg article "Mike Cagney’s Figure Lays Off 20% of Staff Amid IPO Plans" to see why.
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dorian bee
a month ago
everything was really easy fast
everything was really easy fast. Very helpful. An awesome experience. I recommend it for anyone needing any kind of loan they’re awesome.
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bethany l
a month ago
I am very happy with their customer…
I am very happy with their customer service.
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debra falco
a month ago
They came through when other companies…
They came through when other companies did not. The process was smooth. I am grateful for their support
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michael degeorge
a month ago
A timely solution!
The speed and clarity of how things came together. The avalibality of customer service to answer questions as this is very different process.
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jeremiah
a month ago
The whole process was easy and I got a great rate!
It was a straight forward, guided experience and the result was a great interest rate. The savings in interest and consolidation using the equity in my home saved me over $700 in monthly payments.
K
keith hardwicke
a month ago
The best loan experience I have ever…
The best loan experience I have ever had: 1. Absolutely no document uploads 2. Easily breezed through a complex multi-person notarization procedure 3. Even automatic payments are already set up. I don't know how it could get any easier.
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crystal
a month ago
Literally Saved My Home
I am so glad that I came across this company. They literally saved me from losing my home to the town due to back real estate taxes. They are wonderful to do business with. The process was fast, as long as you just keep up with the correspondence from them asking for info, etc. it really was a pleasure!
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gregory
a month ago
Great company
Great company. Have had numerous loans with this company that were paid off; and new loans established. The staff are always very professional and easy to work with.
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sabrina patino
a month ago
the ability to do it all online
the ability to do it all online, lightning speed funding time.
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johnny dover
a month ago
Predatory interest rates
Predatory interest rates. Automated system is not user friendly. Sliw turn around time.
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eddie grijalva
2 months ago
This is very bad.
This is very bad. Do not even try just bad
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rg
2 months ago
Applied and recd funds in my account…
Applied and recd funds in my account within one week. Everything was easy. Very organized website. Great customer service. Interest is a little higher than competitors but the ease of getting funds worth it especially for short term is of funds.
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marie garrison
2 months ago
Denied w/ credit score of 844 and $600K equity…
I have a credit score of 844 and $600K equity in my house. Yet, I got denied by Figure. So, I guess if your data is lower than that, don't bother? Shrug. They said I didn't have enough equity and they had used my credit score to determine this decision. According to both my lender Freddie Mac, my county tax appraiser, who I talked to at length while trying unsuccessfully to get the value of my house lowered for tax purposes. Zillow, Redfin, and every other estimation service under the sun also give my house a value that comes out to me having ~$600k equity. Figure has a wonky algo and no human underwriters. Well, their customer service was fast to send me a polite canned response. But what a waste of having my credit score pull!! I give this experience an F.
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jeffery reanier
2 months ago
Excellent Customer Service
Customer service is excellent and I am satisfied and appreciated at the process.
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mendotaroadaol.com
2 months ago
Fantastic Company Thank you
Fantastic Company Thank you
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aaron wozniak
2 months ago
The automatic adverse action stinks
I have good credit (above the 640 threshold), perfect payment history, 8 years in my home with about $100k of equity, good income at a government agency that I’ve worked for 12 years, but the (I assume) AI underwriter immediately declined my application because I had a bankruptcy 6 years ago due to a small business I had. It would be nice to actually have my application reviewed instead of an automatic denial.
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pittsburgh homeowners
2 months ago
Quick and Easy
Absolutely the easiest process to obtain a HELOC. It was super fast and super easy. Definitely recommend if you want to avoid jumping through hoops with large banks and waiting forever to close. Figure is awesome in helping us achieve our goals. 5 STARS, you will not be disappointed.
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david cohen
2 months ago
The application was approved…
The application was approved immediately The application process was very easy to navigate, the customer service was extremely helpful and knowledgeable and with know language barrier, the funds we in my account within 3 days after final approval and signing documents, Best of all never had to leave my home, even a notary was done via zoom, this entire process was made so easily and smoothly unlike any other company that does Home Equity Loans in the entire market.
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derek smith
2 months ago
Easy Application BUT
Application process was VERY easy, but current funding time is unacceptable. I applied for this loan on a Tuesday, it's now Monday and funding has not happened yet. The process was easy but you need to plan on funding taking 6-7 business days from application, regardless of what they promise.
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nhon huynh & anh pham
2 months ago
doing very fast!!!!
doing very fast!!!!
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chris inverso
2 months ago
The overall process was fast and easy
The overall process was fast and easy. Everything was done online, but help was just a phone call away when I needed in. I’m the end, was able to close my loan and get funds in 5 business days.
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manuel varela
2 months ago
I had to apply multiple times and guess…
I had to apply multiple times and guess what address that their automated system would accept. It could never locate my property and customer service said there was no way to override it. What a waste of time to deal with this joke of a company. Another company will get my business.
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stephanie fazlibasic
2 months ago
Excellent experience from the start
Excellent experience from the start. Everything was simple and I received money within 5 days. Much better than working with Rocket Mortgage!! This company is very efficient.
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richard patton
2 months ago
The ease of the transition was amazing
The ease of the transition was amazing. Any question I had was answered quicky and with understanding are care of the client. I was amazed with the whole process and will let my family and friends know about Figure
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salmo
3 months ago
I Never Imagined getting HELOC loan…
I Never Imagined getting HELOC loan could be this much simple. In a few click of a button your loan is processed. Thanks to Figure for making the process so easy.
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maria casillas
3 months ago
Everything was done on line
Everything was done on line, if I had questions I could talk to a live person. Excellent customer service!
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scott hitch
3 months ago
Simple online process
Simple online process. Only had to talk on the phone for 2 minutes to notarized documents. They're the only loan company I came across that actually does what they advertise. They also have competitive rates.
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not happy
3 months ago
Hard to believe it was as easy as it…
Hard to believe it was as easy as it actually was. Straight forward, seamless, intuitive process. Almost too good to be true! Very happy I found Figure!
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will spencer
3 months ago
figure is the best lending institution…
figure is the best lending institution i have ever dealt with. i did everything online and it couldn't have been easier. i am very pleased.
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bobi lopez
3 months ago
Great experience
I had been denied by every financial institution under the sun and was seriously considering bankruptcy when I applied for a HELOC through Figure. It was all online, fast and very easy. The reps walk you through everything and even provide an electronic Notary if needed.
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robert
3 months ago
Get your loan here!!
The first thing I do when checking a company I haven't heard much about is to go right to the one-star reviews to see where the real issues were. When I did this here I saw nothing more than a bunch of gripers; it seemed that there were no legitimate complaints there. I don't give five star reviews unless they are warranted, and here it is definitely warranted. After my wife and I both completed our three minute long (I kid you not) virtual notary signings, we had the money THE VERY NEXT DAY!! Our credit is good (not perfect) but there were no issues getting a quick response and acceptance. The few questions I had and things I did not quite understand were cleared up quickly and painlessly through the quick response of the chat function. Very highly recommended, thank you.
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gloria
3 months ago
Payment
Mandy was great in discussing what will take place on my account,she explained how the payment will be calculated
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cat brewer
3 months ago
Fast and Easy Process to Obtain a HELOC
The process of using Figure to obtain a HELOC was easy and quick. Customer service reps were easy to access, professional, friendly, and helpful at each step along the way. The company was very communicative, and I have no reservations about recommending Figure.
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carlene w
3 months ago
Loan Request - HELOC
The application process was easy to execute, follow up was and approval was quick and everything went well. In less than 5 days the loan was funded.
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kristin, ma
3 months ago
I cannot imagine why anyone would ever…
I cannot imagine why anyone would ever give anything less than a five star review here. From the moment I logged on to the figure website for the first time until my loan was funded barely a week later the entire experience was smooth and professional, and completely hassle free. We have a lot of equity in our home, but we do not have perfect credit, and we were able to tap into our equity without any problem at all. I highly recommend figure!
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kingkrush rex
3 months ago
If u need money this place will give it…
If u need money this place will give it to you at the cost of an arm or a leg? I got an outstanding 20% interest which unfortunately I had to accept as my credit isn’t the best, due to school loans, falling behind on payments and just surviving as a human on this planet designed to hold us back! I hope to pay this loan of asap because they are charging me almost 10k dollars interest on a 20k dollar loan I used for a vehicle
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john smith
3 months ago
What a joke, another fly-by-night mortgage company
What a joke, no different from scam calls, or robot calls, they send the pre-approved offer just so they can get your information, and probably send you a bunch more garbage or refer me to other companies, so they can hound me, they are most likely selling my information as I'm leaving this review. What do they mean, I'm not creditworthy, I have excellent credit, in fact, my FICO score is as high as an 829, yet I'm not good enough for Figure.com to loan money to, I don't know, maybe it's an Age thing, I am 72 years old, perhaps they don't loan money to old people? That's okay though, I really didn't need to borrow money for my home at this time anyway, since I intend to sell it within the next 3 months, and I have like $250,000 to $300,000 in equity, but I thought I'd check this company out for when I buy another home, but after wasting my time like they did, and then turn me down to add insult to injury, I can guarantee them, I won't be using FIGURE.com for my next mortgage and or Line of Credit, that's for sure.
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jb
3 months ago
Excellent process
Excellent process, very fast! They verified my income, I signed the papers and had the money in a few days! Definitely recommend!
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luis j nevarez
3 months ago
Easy to go through the process.
Easy to go through the process. No worries at all. Thanks Figure!!!
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rachel jordan
3 months ago
Easy to submit
Easy to submit, easy process. Mobile friendly submission.
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kyle placek
3 months ago
Very easy
Very easy and stress free experience.
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lynnie
3 months ago
Trustworthy and admirable in business dealings
Figure made a wonderful and trustworthy representation through how my account was handled. I was never coerced into making an instant decision, my questions were answered through thorough explanations, and not once did I feel like an inconvenience. The first notary I spoke with was personable and honest. I was greatly impressed!
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mary bridges
3 months ago
Great Experience!
My experience with Figure is outstanding. A company that does exactly what they say they are going to do. Excellent!!!
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chester teeters
3 months ago
Be patient everything takes time
We tried for months to get a loan for a new roof with no luck. Figure worked with us to get the loan we could afford. The people were friendly and very helpful. Now we are getting the repairs on our home that it needs. Thank you Figure.
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troy broussard
3 months ago
They suck want to play games my time is…
They suck want to play games my time is more important than that go f,,,, your self
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mr. powers
3 months ago
Figure’s online experience is Amazing
Figure’s online experience is Amazing! It’s simple, straight forward and easy to use. I would recommend Figure to anyone looking for a home equity line of credit.
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hilary lopez
3 months ago
This company has horrible customer…
This company has horrible customer service! I've had nothing but problems every time I call or email. I tried updating my payment account information with them and I had multiple issues. It was such a simple task and they turned it into a huge hassle.
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christine montano
3 months ago
Professional and attentive customer…
Professional and attentive customer service I was very pleased with the way the Agent explained the details of my transaction to me.
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e.m. bernard
3 months ago
The process was so fast
The process was so fast! I got my funds in record time. The only reason it was 4 days long waiting was a law by my state. Otherwise it would have taken 2 days awesome
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rick frendt
3 months ago
HELOC Approval Incredibly Fast
Super fast and easy to use. Income verification by connecting a checking account was especially impressive. Also the instant home appraisal.
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madhu christian
3 months ago
Figure out borrowing with Figure.
This was my 4th experience with a financial institution regarding mtge. Or refinance. I tell you this experience with Figure was the best one I had. I would give a 10 out of 10. Easy documentation, no going back and forth regarding documentation. Very quick response and closing. I would recommend Figure over any other financial institution.
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ryan
3 months ago
Quick and easy!
Figure made things, fast, easy, and hassle free. Highly recommend.
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wilfred
3 months ago
Five stars for Figure
First time I ever heard about the company. It was refferred to me by bankrate.com. So I wanted to give it a try. I was skeptical throughout the loan process until I saw the money in my bank account 6 working days later. I was a bit nervous about allowing them to peek into my online bank account but I was not giving them my id and pw. And besides, even if you work with other loan officers you still have to give them your bank statement anyway. So its the same. You can give them access to either checking, savings or both. Normally it would take at least a month to get a loan but... 6 days? How can it not be a 5 stars! Every step was really quick. Oh, the 6 days includes the 3-day cancellation period during which I could have cancelled it for any reason. So it actually took 3 days to approve my loan (???) I cannot speak for others but it was a very good experience for me. I'm a very happy man.
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jose cruz
4 months ago
. I hope the government or someone else looks into your business. wish we never got this loan trough. this company you guys are bad for peope who really need help bad bad don’t get a loan
Don’t get a loan with this company they lie there no good
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terry
4 months ago
Quick processing and approval
I had a very quick processing and funding experience with them , no complaints here at all. Really hard to believe how smooth it went . I too was one that was skeptical of their loan processing procedure , but it works. I received my funding quickly after being approved, which was quick also , always being informed by way of email to what was taking place and any other matters I needed to attend to. I wanted to wait to give a review after the whole process was completed. I just had my first payment posted from my bank account I provided them. No problems at all, thanks Figure Loans.
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so archaic
4 months ago
Almost impossible to Qualify
They will reject you if you basically have any debt (the whole purpose of why I was applying to this loan) EVEN if you have an impeccable credit score (and I have over a million dollars in equity in my home). They keep saying my income is too burdened by debt. First of call my DTI ratio should qualify for this, and the debt I DO have would immediately be taken care of by this loan. I am not sure who ever qualifies for these loans other than people who really don't need them. Very scammy and misleading!
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michael keating
4 months ago
They were so quick to help and points…
They were so quick to help and points us on the right direction. Very pleased.
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michael thomson hilary grenier
4 months ago
We started our Figure loan process on…
We started our Figure loan process on May 18, 2023 and just recieved our funding on the 8th of June. We filled out our initial paperwork and heard nothing. We contacted Figure three business days later to see if we needed to do anything else. Additional paperwork was sent to us as a result of that phone call, which we filled out immediately. We were approved for our loan on May 24th. We called on the 25th to make sure everything was received and to see if there were additional steps to take since we were on a tight time-line. We were sent a link to set up a notary, there was a 24 hour wait period for the appointment. On the 26th we had our appointment with the notary and the paperwork was sent in. I recieved text confirmation that day of our 3-day recession period starting with a "May 31st end date, you should see money in your account in about 5 business days". On the 1st of June I received an email stating "we are in the process of funding your loan, you should see funds in your bank account in 3-5 business days". Since then we have contacted Figure multiple times. On the 6th we were told by Figure to contact our personal bank, which we did, to check on the ACH. We contacted Figure after talking with the bank and asked for tracking information and were told there was no tracking information for the ACH. Yesterday the 7th, I recieved another email saying we should see funds in 2-3 business days. During this process we spoke to a number of friendly people, but this loan was not funded in the time they initially said it would be. This cost us an additional $5,500 in fees for the loan we were paying off with these funds. Now we have 2 loan payments we are going to have to make every month. We feel as though the ball was dropped multiple times during our loan process. There was a federal holiday in this time period, but that was ONLY 1 business day. The funding shouldn't have taken this long according to what Figure advertises as having funds in 5 days.
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peter
4 months ago
Be careful using this company
The whole experience with this company has been awful. From the initial application, the funding, their website, making payments, to making additional draws. They say your funds will process in 3 to 5 business days. I requested a funds transfer on June 1 and on June 7 I got an email saying it’s in process and will take 2 to 3 business days. That’s after I called them on June 7th. They try to be automated but none of the automation works. I recommend you follow up with every single request with this company. Everything seems to fall through the cracks. Not a single transaction has gone through as expected, you have to stay on top of them.
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s passehl
4 months ago
I can't believe how efficient and fast…
I can't believe how efficient and fast these folks are. 2 top lenders in the mortgage realm dragged their feet hoping I would give up my 2 percent mortgage with a growing $200K of equity in my home. But the folks at Figure new what my goal was in trying to get some money to pay off some debt and fix up my kitchen a bit. Me and my wife are thrilled and I would highly recommend them over Rocket and or Discover.
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simcha
4 months ago
HE loan from start to funding in record time!
The HE loan was approved and a Notary appointment made within 5 days with rapid verification of documents and income, assets, appraisal etc - all without any need for phone calls and mysterious delays. Amazing technology and a competitive rate that was half the personal loan rates I was being offered elsewhere for debt consolidation.
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kenneth brown
4 months ago
The whole process was so effortless
The whole process was so effortless! Caitlyn Halmans told me about Figure when she heard that we were in the market for a home equity line of credit. It was everything she described and more. I was blown away by how quick and easy the process was. I was also blown away by the awesome customer service from everyone involved!
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donald sketas
4 months ago
Figure Is The Real Deal!
Fast, smooth and great communication! Uploading all the requested documents was simple and quick! Have any questions? For a virtual company, you can speak with a "live" person when need be. I received my funding in less than a month and never had to leave my house. All signing is done on-line and is secure. Figure is the real deal!
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todd tenhet
4 months ago
Flood Insurance scam!
I was told i had 30 days in a written letter to get flood insurance. I got and sent them within 3 weeks my flood insurance. The day after my flood policy started they sent me a $3,000+ bill for the three months I didn't have flood insurance. So basically I had to pay for past flood insurance at 3X my current rate. My new flood policy is $800 for a year not $3000 for the past 3 months.
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corey ritter
4 months ago
Feels like a scam, getting jerked around. Have impeccable credit.
They don’t have a traditional application to fill out. Have to wait days and days for them to get back to you to ask for the next piece of information. They want your login to verify tax records. You’re forced into taking 100% of a HELOC upfront which defeats the purpose of a HELOC, except I was just planning to pay it back and then borrow as needed. They have no flexibility to do anything, everything is “automated system”
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amy weiss
4 months ago
Currently in the process of a HELOC
Currently in the process of a HELOC. One if the easiest transactions I have ever done.. everyone is friendly I have spoken to and the online process is beyond uncomplicated. Thank you! Amy W.
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zander bro
4 months ago
Slow payment transfer
Slow payment transfer. I just paid on Friday and it’s still not gone threw and it’s Thursday. High interest, terrible website. They make it to the point you can’t pay unless you log in, get a PIN number from your email and then you can log in.
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margareta paquin
4 months ago
Topnotch!
A wonderful experience from start to finish. EXCELLENT staff. Thanks again.
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teddy ritter
4 months ago
Super easy. Super Fast.
Super easy. Super fast. Awesome product.
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andrea corry
4 months ago
Easy to apply for funds and super fast…
Easy to apply for funds and super fast to receive them.
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meagan derewonko
4 months ago
All automated, not human
All automated, high interest, basically personal loans. Go anywhere else.
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mark sanders
4 months ago
My 1st loan that I applied for they…
My 1st loan that I applied for they approved me for $170,000.00, I didn’t like that amount and talked with an agent to see if they could raise it more, they said no, so I asked for my application to be cancelled. Then I thought I’d try and reapply again, this time they approved me for $550,000.00, so I said what the heck and pulled the trigger. I’ve completed every step, I’m only waiting for the funds to be deposited! Thanks Figure! I'm still scratching my head on why my loan qualification went from $170,000 to $550,000. but any case I got the loan.
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christopher farley
4 months ago
Easy loan process.
Easy loan process.
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james
4 months ago
Fast, easy, legit.
My experience with Figure was much faster than I expected. I applied on a weekend but the whole process only took 7 actual (not business) days. Figure did ask for a copy of my deed, and be prepared to prove who you are and what/where you own. which only seems safe and fair. I feel that some negative experiences can happen when someone says 3-5 days, they are setting unrealistic expectations. I have decent credit (714), low debt to income ratio and was able to provide everything Figure needed. With that said- they ARE LEGIT, and the process is light speed fast compared to most other funding sources. Thanks Figure.
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peg
4 months ago
Impossible online website access after you’re hooked! Run away!!
This is the worst company if you need to get in touch with a human! They only sign you up in auto pay then you can’t access your account to track what you owe or pay the loan off Walt. Do not wast your time and energy on an application!! It’s impossible to access a viable website to review your account and loan online. They make it as hard as possible for you to pay your loan off early so they can generate fees and interest!