Pet Assure Review

I usually call PetAssure for my payments. It is always an average experience but today, my call with Melissa N. was amazing. She was fast and efficient yet very sweet while handling my information through the call. I have to say that was a 10/10 experience.

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The best Pet insurance , i am really happy with your service.

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This company has articles on its site ("Max's Corner") that discuss Scottish Fold and Teacup Persian cats in a positive way. I feel that it's extremely unethical to breed and sell companion animals which are deformed from birth and cannot function as well as normal cats just because people like having something that's cute and also a status symbol. I'm only giving them 2 stars because they at least mention the terrible health problems such cats have. But their breeding should be highly discouraged by anyone calling themselves a veterinarian.

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Not worth it. I signed up for it and went to the vet cli ics on their app but feels like they up the prices so that it feels like you get a discount but in reality you pay whole price.

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When researching pet insurance on Google Pet Assure came up. Their Google my business category says “Pet Insurance”. They are simply a vet discount outlet. I had been paying for what I thought was coverages for a year, my pet had an emergency procedure and I come to find out Pet Assure is just an app you show the vet to get 10% off. I can’t tell you frustrating it is to think you have coverage and come to find out it is just show “rewards” oriented plan. Do your research THIS IS NOT INSURANCE just a 10% off coupon

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I recently needed an echocardiogram on my little Shih Tzu. I specifically chose a vet that participates with Pet Assure. When I checked in I told the gal at the desk I had Pet Assure and did I need to do anything that day, she said no. This was my fist time using Pet Assure, so I was not aware I was supposed to show my account number to them. Apparently the receptionist was not aware either. When I got home, I looked on the Pet Assure web site and saw that the discount should have been taking at the time of payment. I called Pet Assure and the customer service rep was very nice, explaining to me their procedure. They looked into it and ended up sending me a check for the 25% discount, which amounted to $120.00. Thank you Pet Assure for taking care of me even though it was my error in not knowing the correct procedure. I won't make that mistake again!

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I'm so happy I found Pet Assure! I tell everyone I know with pets about this plan. I wish more people would spread the word, since it might increase the likelihood that more veterinarians will participate. Having this health savings plan has saved me quite a bit of money over the past 1 1/2 years. I adopted a senior French Bulldog from a rescue organization. Though I looked into pet insurance, my options were pretty limited due to his age, breed exclusions, pre-existing conditions, etc. Pros- can be used even when a pet has pre-existing conditions (allergies, diabetes, skin infections, etc.) or later develops common breed-specific problems (which can be deemed "pre-existing" by insurance); discount can be applied to certain preventive care (teeth cleaning, vaccinations, senior wellness visits/bloodwork, etc.) not covered by many insurance plans; if you find a place that processes most of their labs on-site, these labs will also receive a discount (something you may want to ask about in advance as labs can really add up!) Cons- I don't think specialists accept Pet Assure; depending where you live, there may be limited vet offices nearby that participate in Pet Assure (e.g., in the NYC/Long Island area, I had many options; in rural/suburban central Iowa, the options are much more limited); any labs that need to be sent out for further processing do not receive a discount; there's no discount on medications.

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The price is good but the it does not work for all animal clinics there is only one in stockton and they have online coupons that give you a better discount and none in Lodi, I contacted Pet Assure abut this, they suggest I send out emails for them to join which I did a lot some 2-3 times, no luck; maybe if they reach out to the Vet animal clinics, and it does not cover out of the clinic lab test. it might be OK if you can live in Sacramento. I have not been able to use it yet, Check the animal clinics that honor Pet Assure before you join.

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Great experience. Literally found a vet that took Pet Assure, signed up in the parking lot and saved 25% on my Golden Retriever's surgery (even though she had already torn her ACL). Hard to beat!

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Worth every cent and dollar...saved me a lot of money. Bottom line is that it works and you’re not just wasting your money with these greedy insurance company that keep on raising your insurance every year. The bad reviews are probably from the big insurance competitors that hire people to write bad reviews. They are probably mad that pet assured offers low fix cost discounts Compared to those high expenses insurance monthly cost. Think about it. Insurance companies make a lot of money off their client and of course they would be mad if a pet medical discount service took their clients away because 25% for a low monthly cost would be way better than paying hundreds of dollars for insurance that will bleed you dry. I had pet insurance and it was a waste of money. Now I just setup a bank account where I deposit monthly money into that account for future pet medical expenses and I use pet assure for the discount off the medical bills. Think about the money that you pay your pet insurance and imagine depositing that money into an account for you dog. You would probably have enough for a big future medical problem and imagine having a discount card to reduce the medical expenses once it happen Overall I’m extremely happy with pet assure low monthly FIXED cost.. I don’t know how people can complain when the monthly cost is so cheap compare to insurance and overall save you on the long run.

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My Red heeler(Missy) had surgery on 3/9/21at Scott Animal Hospital in Winslow, AZ for tumor removal and we showed the vet tech the Pet Assure papers. She took the papers and looked into them. Later she said, she talked to a person from Pet Assure. She explained that the vet office would not give us a discount because the fee was already at a low rate. The person from Pet Assure told them to charge us more so, we could get a discount. Our total cost was 760.50. We were fortunate to hear of SCRATCH PAY and they covered the 90% and we pay the rest out of pocket. So, now we pay monthly to SCRATCH PAY for the amount we asked for 650.00. Therefore, we have decided end our business with PET ASSURE.

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I looked at their website and they are just as bad as big pet stores. They were talking about housing two or more geckos together. Anyone who has done any research on geckos knows that you should never ever house geckos together under any circumstance other than breeding. And so much more. DO NOT TRUST THEIR INFO ON PETS.

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I decided to get my dog insurance last year through Pet Assure. After trying to use the discount at a participating practice I was told to pay in full and send a copy to Pet Assure to be reimbursed for the 25% of my bill, after calling Pet Assure and explaining what happened Pet Assure told me that is not how they do reimbursement and they could do nothing to reimburse me. This happened 3 times before I changed vets and dropped Pet Assure before getting a full refund.

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Do yourself a favor and avoid this company. I have paid into this waste of money for years. I finally took my cat to the vet and ended up with 800.+ in bills. I reached out to Pet Assure and was told I needed to present my card at the time of payment to receive the discount. They would not give me a discount after the fact. I explained I had no idea I needed a card and assured her they never sent me a card. The very unfriendly lady told me They no longer mail cards and I should have printed of a virtual card. HOW AM I SUPPOSED TO KNOW THAT. This company is very disappointing and I am also complaining to my company for partnering with such a shady company. Disgraceful is all I can say. I cant even cancel my member ship until my company renews insurance 10 months from now.

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Thanks for telling me chinchillas are nice 😅😀

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I just have a question is Pet Assure accepted everywhere or no?

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This service is very helpful. It helps me keep a ready supply of prescription pet food without the hassle of remembering to do so on my own and it's also a great value. Thank you Pet Assure and Twin Oaks for recommending this site!

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I have Pet Assure for about 6 years now and it has discounted a lot of services. One of my dogs was a diabetic and some of the services was discounted and my other had dental work and paid for some of that as well. I would recommend this 100%.

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1. Pet Assure is not insurance. Rather it offers a discount on services provided at your vet's office. 2. Pet Assure will save you money! It can pay for itself in one or two visits. 3. Pet Assure is so easy to use: register your card with your vet's office and remind them of the discount with each visit. Done. Thankfully, most years, my pets have needed only their basic care. Even then, Pet Assure has helped.

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Great value for the money! I have saved a lot using PetAssure over the years! No claim forms to fill out. PetAssure discount is applied at checkout at the vet. Couldn’t be easier!

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I have been a member for years. The cost of pet insurance is so high, so this is a great alternative. I have save lots of money with Pet Assure. I highly recommend it.

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I’ve been a member for years. It’s so easy to use their benefits, their clearing listed. I always rave about their service to anyone who asks about pet insurance

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Pays for itself after 1st yearly check up for my 3 cats. Has saved me a fortune over the years. Now includes a pet tag to scan for owner info! Great!

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I have four pets and petassure has saved me a great deal of money. I have recommended Petassure to all the pet owners that I know.

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This is reasonably priced support for pet bills. The important thing is to find a provider who is in-network that you are comfortable with. Once you've got that, the first visit or two will pay for the annual fee.

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My vet offered this insurance and we always get a discount when we check out at the vet. Every little bit helps especially since we have two dogs.

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They are amazing. I was a new pet mommy and terrified about how to pay for my fur babies care. Without pet assure I wouldn't not be able to provide the proper care. They help me out so much. They are easy to communicate with. Always ready to help me if I need it but honestly they are so easy to use I never really need help. Thank you pet assure.

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A $20 discount on a $400 bill does not help, so its basically pointless.

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I’ll give this company a one star rating considering 0 not being an option. I have NEVER been so scammed into something in my life. These people literally just go into your bank account and take whatever fees whenever with no pre-authorization. Nothing in the mail and nothing to your email. I did not even knew they existed until I saw the bank statement. They do not dispute any claims of wrongdoing or refund you from benefits you’ve never even used or received any information about. Such bs

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I used Pet Assure for about a year for my pet hamster. I was able to get good discounts on services. I only stopped using Pet Assure because my vet stopped accepting it. The cancellation process was fast and easy (I used the online chat feature to cancel) and they followed up with a confirmation email and refund very quickly. I would highly recommend Pet Assure.

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Good luck canceling this coverage. Once you sign up they just keep charging you every month, year after year, no matter how many times you try to cancel it! I finally changed jobs and I just received an email stating my coverage has been terminated and click here to re-signup. No Way!

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Good information. Thanks!

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I dont have pet assure. Im just confused on how this works. Im planning on getting pet insurance for my new bloodhound.

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First off, I never leave reviews, anywhere. Let me say that this company went above and beyond to help me. I went into my local vet, that is under their participating vets list, to get my new puppy her first checkup/shots/etc. There was some confusion at the checkout. The receptionist told me they do not accept that card. I tried to explain to her that it was not insurance (she kept referring to it as insurance and telling me I need to get a hold of them for a reimbursement). Came home, contacted Pet Assure to let them know about this situation and what happened. They emailed me every single day keeping me informed on each step they were taking to work with the vet to figure out what had happened! I have never worked with a company like this and am so pleased to see a company actually listen and help! I was not expecting this kind of response at all. Long story short, I did get my discount and am going to continue going to this vet. Pet Assure did not stop until the problem was solved. Thank you Amanda from Pet Assure! <3

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I have read the reveiws I was wondering my dog need eye surgery asap Have very little income it would cost out of pocket 2000 the only way I could pay is by mouthly help pleas

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I was going to go with Nationwide pet insurance (which my work offers a discount for), but Nationwide has hundreds of absolutely heinous 1 star reviews online. Pet Assure really is the best thing for me and my situation since I have a lot of animals (3 guinea pigs, 2 rabbits, a bird, a cat, and a dog) and I purchased the 'unlimited' plan option for $199 annual cost. After my dog needed a cryptorchid (undescended testicle) neuter, I saved about $100 (it was going to be about $600). I've taken my cat in and one of my buns in and recouped the cost for the plan; any additional visits will more than make up for it (up to $5000 I think is the annual limit??). EXCELLENT for people with a circus of animals like I do and intends to take them in for periodic visits or 1 or 2 major issues (as there is an annual limit). Its pretty easy to find participating vets who take the discount card as well. With a lot of pet insurance plans (or scams like Nationwide), you have to pay for each individual pet with older animals not being covered, risk being denied reimbursement for "preexisting conditions"... What I like about Pet Assure is that its all up-front and you don't need to worry about filing claims and dealing with insurance companies' poor customer service.

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Just renewed Pet Assure for my two dogs. Having Pet Assure has saved me hundreds of dollars just in the past year. My puppy has had a respiratory infection, coccidia, giardia, parvo, stomach exploratory surgery, and hip dysplasia surgery....all in her first year of life. Luckily, she is healthy now. LOVE Pet Assure!!

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I was able to use Pet Assure at my dog’s vet office. The discount was applied and saved me money towards my pet’s visit.

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This service is great!! I have a few dogs and it has given me discounts for a pre existing condition, nueter, another dog had a bladder infection which also turned out she had a stone in her her bladder. She had surgery and saved me a lot of money. No issues, the vets office took the discount right off the bill. I would definitely (and have) to anyone considering this service.

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It is fantastic that everything is handled with the veterinarian and Pet Assure. The coverage is great when is comes with yearly physical

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Saved 25% off my bills for in house vet procedures. I switched to a vet in the network had no problem getting the vet to honor the discount. It was very easy to signup and use and has already paid for itself.

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you still have not refunded my money and I followed all of your instrutions to the tea but i still have not seen my refund,

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I had two yorkies. Spay & neuter on both done same day. The bill was $800. I showed my Pet Assure card and it reduced the bill by 25%. Awesome! I had just enrolled, no deductible and no waiting period!!! I am so happy!

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I am very happy with Pet Assure. I gave my vet my Pet Assure number and expiration date and there is nothing else I had to do. The 25% discount is automatically taken off my bill. I wish I knew about Pet Assure sooner.

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excellent customer assistance. I\Pet Assure is better than normal insurance and less expensive.

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Pet Assure saved us hundreds of dollars on my rescue dog's luxating patella surgery and we were able to get high quality care at a hospital that accepted the card.

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I would definitely recommend this company to at of my friends that have pets, as a friend was the one that recommended your company to me. No long wait time was able to use your service upon my first vet visit.

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I'm glad I signed up for Pet Assure. It has already paid for itself in the first months of using it. It was fast, easy, and I was able to use it the minute I signed up. I recommend it to many others.

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My puppy was the runt of the litter. At 11 months old he was unable to eat. I had to take him to a dental specialist. It was discovered that his teeth did not develop properly. He required over $4,000 worth of dental work. Pet Assure saved me $1,500 that day. I highly recommend it for your pets.

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It is nice receiving a discount on vet visits....just show them my card, and the discounts are applied immediately. No filing claim forms....just instant savings.

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Excellent customer service

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This came at a great time for us as our dogs are getting a little older. Such great savings!

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Verg good feeling to know my pet is covered.

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Pays for itself in no time...great for multiple homes.

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Really saves us money especially w/2pets

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Very wonderful treatment would for sure recommend them.

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Just not worth it if you have a healthy dog.

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Pet Assure has helped us save money on in-house procedures at Eastlake Vet. We discovered that our dog had diabetes and it was too late to get pet insurance so this is a great alternative!

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It's wonderful It gave me an immediate discount on the bill. No refund hussle. They are wonderful.

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I'm very happy i found Pet Assure. Unlike pet insurance they cover a portion of most of your vet visits, even for pre-existing conditions. I think i've already saved the price annual fee.

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I have already saved more than I paid.

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Works great for my pet and vet, has saved me money.

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Helpful, knowledgeable. Clearly explained what I needed.

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Pet Assure is reasonably priced, easy to sign up for and was recommended by my veterinarian because her animal hospital is participating in the program. I have 2 pets and the discount for vet services is most helpful. I feel better able to get quality veterinary care for them now. The only problem I had was that other pet insurance companies have similar names and tried to intercept my inquires to join Pet Assure. But that wasn't the fault of Pet Assure. Just be careful when you go to find Pet Assure on the internet.

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I registered and paid for a year with Pet Assure for 4 of my pets during the 1st part of March. I didn't get a card in the mail so, I emailed you: On Fri, Apr 7, 2017 at 8:39 PM, Wufoo wrote: Please enter your question here: * I wrote: I haven't received my pet savings card in the mail yet. Its been a month since I signed up. Please Send it ASAP. Thanks. My Member ID is 2765793. KF 4745 Desert Vista Rd Las Vegas, NV 89121 Email (Pet Assure will never sell or share your email address) * .............................. I got this response from Becky 3 days later: Customer Care Apr 10 Good Morning KF, I'm sorry you haven't received your new card yet. It looks like we mailed it to you on 3/23, but I also see that you updated your personal information on 4/7 in your online account. Did you modify your address? I just want to make sure I'm not sending the card to the same address, if there's already one on the way. Sincerely, Becky .................. Can you believe that answer?? She is telling me that she will not send another card to the same address, which is what I need her to do. What kind of Customer care is that? What kind of life experience does this girl have? Mail gets lost, stolen and misdelivered on a regular basis in this country. Yet she won't mail another card to the same address if she's already mailed it once. Is this a decision made by Becky herself or is there a company policy that directed her to tell me that? So, if it wasn't just Becky being lazy, obnoxious and smug and putting me off, perhaps it's company policy that needs another look. I understand that stamps cost money, but the loss of a customer and the referrals they can give costs ever so much more. ......................... So, I answered Becky the next day: Apr 11 KF to customercare Becky, I changed my email address to. I did not change my mailing address. My mailing address is still: KF 4745 Desert Vista Rd Las Vegas, Nevada 89121 which was included in my first piece of correspondence to you. You could have compared it to the address on the initial application if a change of address was in question. The problem here is: I did not receive the card you said you mailed on 3/23. Since I have not received that card in the past 19 days, I believe it to be lost in the mail. PLEASE mail me another one as I doubt very seriously that the 1st one it is still on its way after this length of time. The Vet cannot take the "temporary" card that I printed out because it expired on 3/16, which is a full week after you say you mailed the permanent card. If you cannot send me another card than please have your supervisor contact me as I may have to cancel the years subscription. Sincerely, KF ............................. Customer Care Apr 12 Hi KF, I've added you to the card queue to receive another card. You can download a new temporary card here if you need to show your vet proof of coverage in the meantime: Sincerely. Becky Customer Care Pet Assure 1.888.789.7387 | So, 5 days after my initial email and after having to threaten to speak to Becky's supervisor to cancel my Pet Assure Subscription, Becky finally tells me: " I've added you to the card queue to receive another card. You can download a new temporary card here if you need to show your vet proof of coverage in the meantime: (she gave me site to go to) there was No apology. It was certainly not a warm and fuzzy email. I'd call it "terse." Why on earth did I have to waste an additional number of days on this and actually have to threaten to speak to Becky's supervisor before she agreed to give me a solution to my problem? she could have done this on the first day she responded to me rather than ask me questions like: did you change your mailing address, when she had that information already? By the way, That's a "Blame" tactic used to make it the customer's fault that the card wasn't received. It was Not appreciated. I felt that dealing with Becky was incredibly negative and unhelpful. I had to marvel and laugh at the idea that somebody had actually hired this person to interact with their customers. I've had a 35 year career in Customer Service. I've supervised health Information service departments in both large Hospitals and Clinics. At my last job, my 70 employees worked 24/7, helping doctors, nurses, patients, their families and the community personally, over the phone and on the computer. If any of those employees had been caught treating any of our customers like Becky treated me they'd be looking for another job. Perhaps Becky believes that, since she answers via computer, she can remain bot like. Nothing could be more wrong. If a person can't convey warmth, concern and caring about a customer's problem with their response, whether verbally or in writing, than they should find another way to make a living. Just because a person is computer literate, doesn't mean they are skilled in interpersonal relations and personal communication. Maybe Becky needs some additional training. So.... I gave your company a 2 rating. If I had have been rating Customer Care and Becky, you would have gotten a 1. But the rest of the company seems to be upholding our agreement and I have been able to use my card. This really did leave a bad taste in my mouth, however. Enough so that I didn't give a positive recommendation to the 32 women in my social group. You may not care, of course. But you should.

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Saved me lots

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Our vet recommended Petassure, and we have a sick dog. The cost has been recovered many times over.

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This may very well be a good insurance to take medical care of my 2 dogs, the only drawback is that they will not accept my vets. office, due the fact my vets office is not on assures list. Therefore assure is not a good choice for me to use. As any other business you get online, you have spent your money for NOTHING. I'm sure there is no refund on this, right?

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we are very happy

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It's nothing personal against your service, but unfortunately neither my vet, Middle Country Animal Hospital, nor The Veterinary Medical Centre of Long Island, where I will have to bring my dog to for removal of a cataract when I can afford it, accepts your insurance. I wish that they did.

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The Pet Assure designated vets that are in my area are the worst. Most of them do not know they are a designated Pet Assure vet. I took my dog to one of Pet Assure's designated vet. Had to wait for over 1 hour to been seen. When I presented the Pet Assure card, I was told that I had to pay the full price up front and get reimbursed by Pet Assure. Then the vet tried to charge $1,000 for a x-ray. When I told him that that was took much, he told me to just put my dog to sleep.

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Waste of money has so many exclusions that you save nothing off every vet bill

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Having Pet Assure is better than having run of the mill health insurance for my dogs. There are no questions asked and my discounts are automatically calculated on my invoice. I've more than paid for the yearly membership fee in just a few visits to my vets. I have friends who used Pet Assure long before I learned about it and tried it solely because of their glowing recommendations and experiences.

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Has saved me a good deal of money this year at the vet! Best $149 I ever spent!

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Quick and easy claim process

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So far I really feel that this pet assure is really worth using at any affiliated Vet. because you always get 25% off your bill..

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My dog was lost and a neighbor had found him. She had contacted Pet Assure to inform them of the lost dog. Pet Assure told her they could not get in contact with me (the owner). Pet Assure never tried calling me not once within the hour my dog went missing. The staff is rude over the phone and lost dog tags are not worth it at all... Saving money is always great. I only wished it covered medications though.

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Very good discount for pet costs!

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I didn't realize there were only a few places that accepted this. Our veterinarian does not. I would like to cancel the membership but haven't had time to search and find out how.

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I would recommend this to anyone who goes to vet on their list.

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