Pawp Review

I can’t think Pawp enough for the help they provided when my dog Coco had to be rushed to the vet, in the grip of seizures and near death. Even though I lacked the time for the necessary video call with one of their vets, due to the true emergency status of that visit, they still covered that vet bill, given the circumstances. Sadly Coco passed away that next morning but Pawp made a very difficult time just a bit easier. They’ve even sent me condolences after the fact.

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I just had my very first consult with a Dr. Paulina - she was very helpful and I am so thankful for her assistance! My little guy has a bit of an irritating rash and has an appointment scheduled but not till Saturday. Dr. Paulina was able to give me tips and advice on what I can do to try and alleviate some of the inflammation and pain until then. I am so glad that I enrolled into this service! So far a GREAT experience.

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Terrible company!!! Worthless service, you have to call one of their vets to get them to deem your situation an emergency. As if you aren’t already taking your pet to a vet for that??? They have no customer service. I requested my account get cancelled and they still keep charging me.

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I was worried about my puppy. And then I remembered that I have PawP for her. I immediately opened the app and was able to chat with a Vet. It was such a relief and the Vet was so informative and helpful. Love this type of security for my furbabies. Highly recommend this to all fellow pet owners .

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You will have peace of mind. It is friendly, easy, reliable, and straight forward service: from the first minutes giving you urgent medical advise, to taking care of the veterinarian bills. Thank you! Mila BG

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This is a no Brainer, you carry health insurance for you, why wouldn't you have assistance with your best friend(s)?

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I consulted with a veterinarian on Pawp about a concern with my dog. The response was immediate and thorough. I highly recommended this service.

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Fast and good response. That's all we want a quick answer when troubles/questions shows up.

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Good , fast response, & knowledgeable staff. Love this application it prevents unecessary trips to the vet which can be very costly just for an office visit. Truly 24/7 assistant. Love it, I recommend to all who have pets. Thank you pet Pawp!!

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I got very good information regarding a low fat diet for my Chi who has an autoimmune desease that he must remain on a low fat diet. She was positive and explained some things I didn't quite understand. She did not rush me and made me feel that I was a good furbaby mom

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I can not “Thank you” enough for made whole process painless!! My dog Chunky chest, neck, front leg and paw got swelling on June 8th. At first, we thought he got strung by the bees, because we live in the woods, until the next day he had difficulty breathing, we knew there is something serious wrong, so we took him to the emergency, after over night stay, the doctor told us Chunky actually has internal tumors which is causing the swelling, and they can not do anything to it because the tumor is right by his heart!! Even though they couldn’t treated him, but the medical bills still went up to $3000, luckily I brought Pawp insurance, they taking care it very fast and super professional, I’m so grateful to have them, and thank you so much for extending my dogs life for a bit, let me have more time with him!!

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Both of my dogs came down with a bad cough over the weekend, and it had me seriously worried. I didn't want to rush them to the ER vet just yet because they were both still eating and drinking. I spoke with a vet on Pawp, sent videos of my dogs coughing, and she was able to put me at ease. It turned out to be kennel cough. I was able to make it through the rest of the weekend without worrying about my furbabies. The vet also gave me some at home remedies I could use to go ease the symptoms.

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I was able to speak to a vet late at night. I was comforting. It turned out to be kennel cough. So it wasn’t an emergency. The technology was a bit slow but effective.

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My cat Toulouse got very ill suddenly. Unfortunately, he passed away shortly thereafter, but it was comforting to know that Pawp had my back, and they paid my vet invoice immediately. If you are undecided about Pawp, I'd say go for it.

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I don't believe any of these so called 5 stars,excellent ratings are legit. My cat was fading, wouldn't drink or eat and was on deaths door when we did the video chat. She asked a couple of questions and said "Take him to the vets in the morning if he makes it and that she didn't know what was wrong but she did know it would not be covered with their insurance. I believe these raving reviews are fictional. Thank God I forced antibiotics on him even after he would throw them up instantly..I wouldn't give up fighting for his life without any help from Pawp!

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I haven’t needed to use Pawp yet but the customer service is amazing. I almost cancelled my policy because of finances but they worked with me and helped me to be able to continue my policy. I like having the piece of mind that my boys (all 4) are protected in case of an emergency.

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My dog (Juno) had a true emergency, she was vomiting blood and bleeding rectally. I chatted Pawp and sent a quick video of her and they had us out the door with our emergency fund activated in less than 5 minutes. We did have to pay a deposit at the vet to have her treated but once she was discharged pawp paid our deposit and the bet refunded us right away and then pawp also paid the rest of her bill, and this was an overnight stay and we didn’t end up paying a dime. They really saved our butts in this situation. And afterwards they even called to check in on Juno! A lot of people don’t realize this fund is ONLY for emergencies and you can’t take your dog in with the fund because they simply have an upset stomach. I do have insurance on some of my animals which would cover a visit for a limp, but that’s not what Pawp is for. I have 4 cats and a husky, and pawp covers them all for such a reasonable price. It puts my mind at ease knowing I have pawp on the back burner because animals are so unpredictable, we only had our backs turned to Juno for 2 minutes in the time span she managed to eat what caused her to bleed.

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I am BEYOND ecstatic with Pawp! I stumbled across the company a few months ago and made the decision to purchase a membership just in case anything ever happened to my dog Oakley, assuming nothing ever would since nothing ever had, but you never know. Last week I took Oakley down to the Puget Sound to go swimming, a routine activity of ours, and noticed that one of his eyes later on into the evening was suddenly irritating him. Oakley's symptoms kept progressing and I saw some yellow discharge from his eye starting to form and continued to get worse. I immediately broke down, knowing my saline solution was not cutting it and I needed to figure out how I could afford an ER bill like this- I was a mess, until I remembered that I had a membership with Pawp! I got on my phone and logged into my Pawp account, and literally within 60 seconds I was connected via FaceTime with Dr. Thashia, who was fantastically helpful, supportive, and brilliant all together. Dr. Thashia instructed me to go to the nearest vet first thing in the morning to treat Oakley for what very likely could be and turned out to be, a serious form of Conjunctionvitus. She told me to be sure I went first thing to get him an antibiotic because if untreated, something like that in the eye can result in blindness and other health complications. I was so frantic and worried about Oakley, I had tons of questions, and Dr. Thashia told me not to rush or stress, to ask my questions, because she was "here for me". Not only did Dr. Thashia evaluate and advise my next steps of care with Oakley promptly, but she made sure before we ended our call that I got to a place of what felt like true peace of mind to me regarding Oakley's current state...! She is Absolutely AMAZING! I took Oakley the next morning to the nearest vet but he couldn't be seen until late that afternoon, exceeding the policy timeframe that Pawp states is necessary for claim eligibility when seeking payment for an emergency service or procedure. I decided to give Pawp a call and see if there was any possibility of utilizing some of the emergency fund with my membership to cover the cost of Oakleys procedure once I saw the invoice that day. I frantically read through the terms and conditions of the emergency fund use while the phone rang and suddenly felt doomed, because I knew I would not be able to use the emergency fund after reviewing the terms and conditions. But to my complete surprise, a couple of rings went through and then a HUMAN picked up on the Pawp phone! Patrick was on the line and literally went above and beyond to do everything he could to help Oakley. Patrick was alert and took immediate action- I called at 5:30pm PST and after hearing what happened to Oakley and my current economic circumstance, Patrick assured me he would do all he could to help, and asked for a photo of the invoice via email, promising me he’d reply within 5 minutes to confirm receipt of the invoice and that he’d call me back within 30 minutes to inform me if Pawp was able to make an exception for Oakleys care that day. Patrick put a real sense of assurance in my heart on that call and I can’t tell you how much value that holds in matters like this. Patrick kept BOTH promises of emailing me back and calling me within his advised timeframes, and best of all, when he called me back, I was told Pawp was happy to make an exception for Oakley’s care, and that my bill was legitimately already paid for!!!! No reimbursements, no paperwork, not a single cost for me to pay on my own! Patrick said “It’s what we’re here for, we really care and want to help Oakley as best we can!”- Enough said?....Hardly! The Pawp membership is the most valuable and trustworthy care I’ve ever had for my dog Oakley. I hope everyone has an opportunity to read about this experience and signs up for a Pawp membership for their pups as well!

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Spoke to Dr. Paulina about my concerns with my dogs behavior. Was given amazing insight and advice and ways on handling the situation. Not even 2 minutes into the conversation and you can tell they are knowledgeable at their job

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I can’t give 1 star it’s cheap pet insurance you get what you pay for, the Doctor I spoke too was amazing! Very sweet and helpful thank you Dr. Gabby! But make sure you read the fine print, if your pet is dying, FaceTime them in the car on the way to the vet if you get to the vet first because of these issues they won’t cover costs, my dog ended up being parvo positive but I didn’t call them till he was in the vet and now I don’t get to use my insurance, parvo can be a life threatening emergency, but he was in the hospital I really wish this rule could change but that’s all I really have to complain about

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I have a new puppy that began to fade and I used the Pawp app and did a video chat with DR Christy she was amazing help me get through a very tough time told me to take my puppy to A emergency hospital. I was able to get him in to the hospital and save my dog. I had complications arround the claims process but after working with Pawps management team everything was fixed I even got a call from the CEO. This company cares about its members and there animals. PAWP thank you from the bottom of my heart and Renegades.

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Chatted with a vet about my dog not using his hind leg. She asked some questions then advised me on what to do. Very fast and gave me a great peace of mind.

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It was a fast answer for what type of cream that I could use on my cat's irritation. Overall a pleasant experience.

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Amazing I highly recommend this service > had a question about my dogs within 2 minutes was on a VIDEO chat with an highly trained AND PATIENT Vet.. They were empathetic and took time to make sure I was comfortable and understood everything .. NO rush ... Great quality and highly recommend this service PAWP is amazing

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Horrible experience 2X this month with them. I will say that the 2nd time was the absolute worst. They told me my dog Maggie was not an emergency case....all the while i am talking with them (1 am) I gave them details and i was so scared for my precious Maggie. I reached out to them and the entire conversation I felt I was talking to a 5 yr old. They ultimately decided AGAIN that my Maggie's condition was not an emergency. Maggie had been panting and pacing non-stop for 2 hours....also squatting trying to urinate....nothing came out only drops of blood in her drops of urine. I gave this so-called "vet" (who would not give me her full name and credentials that i asked for) said "this just sounds like a UTI and is not considered an emergency - just see your regular Vet within 24 hours." I said "She is panting and pacing non-stop......she is trying to jump off the (which is not like my Maggie at all, ever) and this is a sign of extreme pain...so this isn't an emergency???" She said, "if she is in pain give her acetaminophen." She didn't tell me how much to give or anything. Only that this is not considered an emergency. Well long story short: I called the after-hours ER for Animals to talk with them...they said "Bring her in right away and you will not have to wait." DIAGNOSIS: Maggie has a severe case of Bladder Stones. This morning she is in surgery. I guess this isn't an emergency. I am so angry

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PAWP gives me peace of mind knowing that I can contact a vet at any time without having to make unnecessary trips to a vet clinic. The $3000 emergency fund is a plus in addition to my cat's regular pet insurance. Glad I joined.

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To be completely honest with Everyone. I think it’s pretty much a waste of my money.. yeah it sounds great.. “when in an emergency,you guys will Pay the Vet Directly..” BUT THE THING IS NOONE DOES IT THAT WAY. There isn’t a Vet that does it that way. They always want You to pay them. Then if u have insurance, take it up with them for a reimbursement, if u are gonna get a reimbursement. I was in an emergency , deemd an emergency by Pawp and I tried to it at my vet they said they will Take any Insurance Provider.. But when I said that they have to call this number.. to speak to someone and they will pay .. they looked at me like I was an idiot. I called EVERY VET IN A 100 Mile radius. (seriously..I figured since there was a long wait,why not call other places and Hopefully find one that takes it.) But not a 1. At all. Would Allow me To pay that way.. so my $4,987.65 vet bill was ONCE AGAIN OUT OF MY POCKET.. BUT LIKE I SAID YEAH IT SOUNDS NICE WONDERFUL IN FACT. But just not realistic.

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During the stressful situation Pawp covered the emergency treatment and my Juanita is doing good. Pawp really understood the situation and approved the emergency immediately and processed the payment in less than 5 minutes.

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I used Pawp for the 1st time yesterday. My dog HATES going to the vet. She was limping and I knew she should be seen, but didn’t want to go through the stress just to hear “watch it over the next week”. Using PAWP was perfect! I met the vet on a video call then sent her a video to watch my dogs limp. I explained her health issues and current activity. She gave us great advice noticing it is actually her shoulder not her leg. She told us about some at home treatments and even sent a link for a rehabilitation center in our area if it doesn’t get better in 2 weeks. I feel so much better being able to help my dog without the anxiety that bringing her to the vet in person always brings. Thank you Dr Christy!!!

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So far I have had a great experience! My fur babies are doing great! Even with the midnight scare someone was there to help me.

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It was easy go get in touch with a vet for a video call. The vet saw my dog Lulu and instructed me to bring her to an emergency vet hospital. Pawp.com was good, the process was easy. Due to the good experience I had, Ihave been recommending pawp.com to my family and friends.

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Representative Neera was absolutely amazing!!! Pawp service was so helpful when I needed it most for my dog's emergency surgery. Neera took the time to review my case and the clinic received their payment immediately! Thank you so much Pawp Team!!

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The insurance doesn’t cover much unless you are in some urgent situation- and then you wouldn’t even be thinking to call your pet insurance you’d just be- to the vet! So basically I think it is paying for the 24/7 vet on hand, and probably nothing really applies to the 3000$ limit thing since you need “videos” etc... the way they talked they’d charge you with negligence just for calling- The “vet in hand” also said her suggestion was take my dog to the vet in 1-3 days or else it’s “negligence” (I was calling about her poop being black that morning) so I think they basically take your money, and would never say anything is “urgent” yet they’d have a way to cover there ass. Super shady company. The vet I talked to was cool, but basically sent Pinterest pictures of poop- not a vet, for sure. I’m looking into the company- it’s shady as hell. Definitely nice to have a vet on hand- I will call my own. And definitely buy different insurance- that is actually insurance, and not someone sending Google/Pinterest advice

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I love having the assurance that if something bad happens I can use the er vet without issues. I have been lucky enough not need it, I have used the vet chat , it was quick and super helpful as I tend to worry and was unsure if my cat was very under weight or just not fat! The Vet had me show her some pics and answer a couple of questions the. She explained with charts where my cats fell. No unnecessary vet visit or bill!

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Dr. Paulina was caring and knowledgeable. Considering how difficult it is in not having hands on examination, I feel that she provided good info and advice.

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Thank you so much. Joy, my 6 month old Beagle mix appeared to be developing a facial tic. The vet asked for a pic and video, of course the tic appears to be gone. The Vet was however very understanding and concerned. Thank you again

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I find this company to be great! The vets are knowledgeable as well as very understanding of the dogs situation as well as it’s owner. They helped me deal with an allergy issue immediately! I am very very happy I choose this pet durance when I adopted my wonderful child(bubba the boerboel) ! I would recommend this company in a heartbeat

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The person I spoke with was very helpful and gave me good suggestions for helping my fur baby

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My pug had really bad diarrhea and the vet was very helpful

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I’m giving 1 star because our dog got sick with Lyme nephritis right before we had Pawp so we decided to sign up after a hefty bill for his previous care. Once the 14 day wait period was over our dog started to decline. I quickly called Pawp to have him evaluated and while the vet I spoke with was very sweet she deemed our sweet boy “critical” and not an emergency therefor any care I was to go get him would not be covered. We video chatted and she saw that he couldn’t move and when I picked him up he wouldn’t walk and she seemed to agree he wasn’t doing well. However, when she gave us her analysis she said “dog is able to get up, walk and stand with no help, and even replied to stimuli.” All completely not true. She told me he needs to go to our vet within 24 hours and gave us some stuff to do to get fluids in him and get him some calories. We had a very long day trying to keep him comfortable and giving him his meds and had planned to take him to our vet the next morning. Well unfortunately we woke up the next morning to our sweet boy that passed away overnight in his sleep. Very unfortunate. I will be canceling membership.

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I’ve always gotten a timely response and accurate info regarding my pets situation. The vets are very friendly and caring

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SCAM ALERT I have Insurance With Pawp, and i actually had a pawp vet approve us for the $3000 Emergency Fund. So we took our dog To the ER, and after 2 nights she recovered. So when it was time to pay the $2700 Bill for my dogs severe pancreatitis, Pawp Declined. (Shocker Right) Gave Us Some BS line that we didnt follow protocol. AND TRUST ME, WE FOLLOWED PROTOCOL. WE READ EVER NOOK AND CRANNY. So Again, We were approved. We Followed Guidelines, and Pawp Gave Us The Middle Finger Pawp we probably comment on this post by saying some BS line, that we didnt follow procedure, and to call there phone # or email them. DONT BELIEVE IN PAWP, "IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROABLY IS..." "Do You Really Wanna Put Your Animals Life On the Line For $19.00?"

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The doctor, asked me for pictures of my dog to better understand the situation. The advice was great and my baby is feeling better.

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The doctor online was there right away and very helpful.

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I was able to get a Vet on call. But we were on the phone. She rushed me off the phone after 8 minutes. Said she had other questions to answer. I some advice is better then nothing

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My experience was a combination of 2 interactions. The first was excellent. The vet came on the video chat immediately, diagnosed the problem and instructed me what to do. However, a couple of hours later when the symptoms worsened and I wanted to activate the emergency fund I was told there was no vets available. I just had to go to the vet without it. Luckily, the situation ended up being a low cost one. All I all, I'm still pleased with the service.

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I love having a vet available 24/7. It gives me peace of mind live nothing else has in a while. I'm a first time dog mom and I get worried about a lot of things. But being able to chat with a vet allows me to speak with someone that knows what their talking about.

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I am very satisfied with pawp. My dog diamond started having seizures and I immediately got a vet online so she could see her, they told me to get her to the hospital, was the hospital that tried to cause problems because they had never heard of pawp before, I talked to 3 or 4 different people before they finally decided to keep her and the hospital worried for no reason because pawp had them paid in full before I got back up there the next day to get her. They were a lifesaver, I love it.

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The vets are rediculous on what they seem an emergency..the point of this insurance is getting help when you don't have the funds for a large emergency bill.. ...they state they cover blockages but my dog was throwing up everything including water and it could have been a blockage they would not deem it an emergency till she was dying...then she died..it's better than nothing but they cost my dog her life .

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I cannot say enough good things about Pawp! I have had other Pet insurance before but it was never worth it. Pawp is perfect if you don't want to pay a hefty monthly bill, but want to make sure your pet is covered during emergencies. Last week, my dog was retching over and over again, multiple times throughout the day. I was able to get into contact with one of their vets (provided 24/7). I love that because they can either ease your mind that something is not an emergency (so you don't spend all night worrying) or if it is and that you should take your dog in right away. Once your vet approves, your emergency fund is activated. I was able to take my dog to the nearest emergency vet and left with paying nothing else paid out of pocket. Pawp is truly a life-saver and saved me from an unexpected but necessary expense. I highly recommend Pawp for anyone who wants a low monthly cost but peace of mind that their pets would be taken care of in the event of an emergency!

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I haven't had to use the emergency fund coverage provided by Pawp yet, but I use the Chat With A Vet feature quite often for general matters. I've received informative and thoughtful information on both my cat Charlie and my dog Roxy. I believe the vet chat feature is more than worth the $19 per month cost!

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Worst experience ever. I went to the animal hospital and the pawp insurance said they couldn’t help me because the emergency my dog had WASNT an emergency for them. DO NOT PURCHASE FROM THEM.

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I was connected with 2 vets and never received any responses. Probably going to cancel this and go with another company.

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So this is our second time contacting a vet on Pawp and this time I chose "emergency" because our dog swallowed a mask on the playground. Don't you hate it that masks are discarded everywhere, harming our pets and wildlife? Well we were chatting with a vet within a minute or two. Before we had Pawp, we took our dog directly to the animal hospital for emergency care. This time while chatting with Dr we confidently treated our dog based on her guidance safely at home. Nice work Doc.

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I found this to be the absolute worst service and not even worth $19 a month! I think these these vets are on call to make certain you’re not covered! Case in point: my dog started vomiting and then began to shake violently. She was lethargic and spinning around. Vet said it was critical and she needed to be seen within 24 hours but not an life threatening. What a joke!

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She was very nice and got good advice from the vet. Her eyes are better

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I called the vet because my dog was excessively drooling and shaking and they told me to just monitor her. If I would have done that, she could have died! Not the right program for us.

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My puppy did t get the care I thought she would get had a broken paw and they told me it wasn’t an emergency

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Every pet pawrent needs to enroll in this program. PAWP saved my senior girl's life! She had a sudden acute kidney attack and I quickly called PAWP and videoed the VET and less than 10mins, our emergency fund was activated. We rushed her to the ER and she stayed in ICU for 4 nights. The total bill was over $6000 and Pawp paid $3000 which is a life saver! Thank you for having our backs. We are forever grateful and thankful we enrolled in PAWP. Best thing we ever did. Thank you!

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Our Piper was taken to an emergency vet and during all of the going’s on their was a misunderstanding. Piper passed away and when I supplied all of the documentation everything was taken care of as promised.

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The vet i spoke to was very friendly and knowledgeable. I felt comfortable with taking her advice.Thank you.

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