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Santander Bank Review

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Reviews 243

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Michael Graw
Michael Graw
May. 03, 20214 min read

Santander summary

Santander Bank blends both traditional and online banking. The bank has more than 2,000 ATMs across the Northeast and Florida and a capable mobile app that supports check deposits, bill pay, and instant transfers. Santander offers competitive interest rates on savings accounts, and provides users with credit cards and loans in addition to online bank accounts.

Pros

  • Over 2,000 ATMs and 575 branches
  • $25 minimum deposit
  • Competitive interest rates

Cons

  • Branches and ATMs are mostly in the Northeast and Florida
  • High overdraft fees

Santander Santander Visit Site

Advantages Over Traditional Banks

Santander Bank is a traditional bank with a number of online banking services. You can manage your accounts, deposit checks, pay bills, and transfer money all through the online portal and mobile app (for iOS and Android). On top of that, Santander offers a range of services, including loans, credit cards, and retirement investing accounts. 

Cutting-Edge Banking Services 

Santander Bank makes it easy to manage your finances through the mobile app. For example, you can deposit checks instantly from anywhere using your smartphone, or transfer money to friends and family using Zelle. The online bill pay center enables you to handle all of your bills—including the ones that can’t be paid electronically—from a single mobile-friendly portal. 

Traditional Banking Services

Santander Bank started as a traditional bank before moving into the online banking sphere. It has more than 575 branches and 2,000 ATMs, although most of these are in the Northeast. Santander offers several rewards credit cards, lending programs for mortgages and personal loans, and retirement investing accounts. Santander also has a commercial banking arm that offers banking and lending for small businesses. 

Interest Rates and Fees

Santander has several checking and savings accounts with different fees and benefits.

If you’re interested in checking, you can choose between four account types:

  • Basic: The Basic account has a $3 monthly fee that can’t be waived and requires $25 to open.
  • Simply Right: The Simply Right account is similar to the Basic account, except that it has a $10 monthly fee that’s waived as long as you make one transaction per month.
  • Premier Plus: The Premier Plus account is an interest-earning account that reimburses ATM fees. It requires a minimum deposit of $50 and has a $25 monthly fee, which is waived if you have a $25,000 balance or at least $4,000 in direct deposits each month.
  • Select: The Select account is similar to the Premier Plus account, but requires a $150 minimum deposit and has a monthly fee of $75, which is waived if you have $150,000 in assets with Santander Bank.

For savings, your options are Savings, Money Market, Premier Plus, and Select. Santander’s Savings account has a $1 monthly fee and the Money Market account has a $10 monthly fee. These fees are waived if you have a Santander Bank checking account. You can only open a Premier Plus or Select savings account if you have a Premier Plus or Select checking account.

All Santander Bank savings accounts start out with 0.15% APY. You can earn up to 0.25% APY if you have a balance greater than $100,000.


Mo. Fee
How to Waive Fee
Key Benefits
Basic Checking
$3
None
No transaction requirements
Simply Right Checking
$10
Make one transaction per month
Waive account fee
Premier Plus Checking
$25

$25,000 balance

$4,000 direct deposits

Earn 0.15% APY 

Reimburse ATM fees

Select Checking
$75
$150,000 balance across Santander accounts

Earn 0.15% APY

Reimburse ATM fees

Savings
$1
Link any checking account

Earn 0.15% APY

Money Market Savings
$10
Link any checking account

Earn 0.15% APY

Premier Plus Savings
$0
None

Earn 0.15% APY 

Select Savings
$0
None

Earn 0.15% APY

Customer Service 

You can get in touch with Santander Bank by phone from 8:00 AM to 8:00 PM ET, 7 days a week.

Mobile App

Santander offers a mobile app that enables you to access all of the bank’s services. You can easily check your balances and transfer money between accounts. The mobile app also gives you access to the bill pay center, so you can monitor your payments and add bills on the go.

Learn more about Satander’s mobile app below:

Security

Santander Bank uses advanced digital controls to keep all of your accounts safe. All of your data is encrypted with 256-bit AES when you log into your account. You can easily lock your debit or credit cards through your online account if they’re ever lost or stolen. On top of that, Santander uses text and email alerts to let you know right away if there’s suspicious activity in your accounts. 

Summary

Santander Bank offers a mix of traditional and online banking that could work for you if you’re in need of a new bank. The bank offers helpful features like mobile check deposits and online bill pay. Plus, if you live in the Northeast and Florida, you can access Santander’s more than 575 locations and 2,000 ATMs. We also like that Santander’s savings accounts offer 0.15% APY and the monthly fees for most accounts are easy to waive. 

Santander Santander Visit Site

Methodology

This review is based on information from Santander Bank’s website, as well as from online resources and customer reviews posted on third-party websites.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Mr Matthew Soulsby
    2 days ago
    What is going on with this bank?

    What is going on with this bank? Customer service is rubbish. Half the branches are closed and using COVID as excuse for the other half ran poor. Santander can bugger off back to Spain and we’ll have our old abbey national back!!

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  • author
    Shafquat
    Jul 22, 2021
    £650 was taken out of my account with…

    £650 was taken out of my account with no warning no letter no email or phone call and was told I can not get my money back.

    ...

  • author
    Tammy Bales
    Jul 22, 2021
    Worthless company!

    When I purchased my vehicle through another credit union it got sold to Santander. During the six years I've been making car payments I had to skip a couple of them and they don't tell you that all of that comes due in one month at the end of your term. So then they turned me in for late payments when I was only late once due to their crap dropped my credit by 65 points. I see now why they've been sued time and time again! Don't ever do business with these people

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  • author
    j j
    Jul 19, 2021
    The promotion offer on-line is phony

    I did not get the promotion Bonus of $225 for opening a Simply Right Check account. If I could give Santander a negative rating, I would do it. I open the account on-line at Stander website on 11/17/2020 during their promotion time. Santander offered a bonus of $225 for people to open a new Simply Right Checking with qualified activities such as direct deposit and Bonus will be paid in 90 days. Santander did NOT provide promotion code at their website and there was no entry to enter for the promotion code when open the account on-line. After 90 days, and I met their requirements, I called them in the begging of March, 2021 regarding to the bonus which I did not received yet. The representative told me I was supposed to received the Bonus and I had to wait until 3/18/2021. He did not mentioned promotion code. In the begging of April, 2021, I called them again, The answer was unbelievable. The representative said;" the Bonus was denied because you did not put promotion code." I want to state again that they did not provide promotion code on the website during November 2020 to open the Simply Right Checking account. What's more terrible was he asked you to recall all the details 4 months when you open the bank account on-line to make you feel you made a mistake not to put a promotion code. Didn't Santander know how their website operating system worked? They must know it. Santander did not keep their promise to give people Bonus. The promotion offer on-line WAS PHONY . Santander bank is a DISHONEST bank! Be careful and stay away ! I also would like to say: For those who have a loan with Santander bank should look at your contract carefully in the begging when you apply for the loan, and do not let them play with you because this is a dishonest bank.

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  • author
    John Chirico
    Jul 15, 2021
    OPENED A FREE CHECKING ACCOUNT WHICH…

    OPENED A FREE CHECKING ACCOUNT WHICH TURNED OUT TO BE FULL OF FEES AND COSTS AND CHARGES AND NOW I FIND I HAVE TO PAY MORE BECAUSE I DID NOT LOG ON DURING THE MONTH TO CLICK I DO NOT WANT MAILED STATEMENTS..... WORST BANK ON PLANET....

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  • author
    Matthew Williams
    Jul 13, 2021
    Despicable attitude

    I attempted to open a business account with Santander. I attended a phone meeting as requested. From the outset it was made clear that they were not interested in opening new company accounts. I did not get to give any information or explain the business. I was told I would be better off going to Monzo! I have owned and operated a business for 18 years which I have just sold. My intention was to invest a significant amount of money into my new business which would have gone straight into the Santander Business account. The attitude I received was despicable. Why even bother to offer an account if they are not interested in new business?

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  • author
    wolfgang maisch
    Jul 06, 2021
    Worst helpcenter ever. SANTANDER Bank Spain/ Austria useless …

    Santander ,Spain helpcenter Madrid is really totally useless. No help at all Since 3 days I tried to get an urgent help (* electronic signature ) but useless. I am waiting for up to 40 Minuten on the phone but always are All correspondents busy and nobody answers the phone. This so-called helpline in Madrid is absolutely a waste of time. It is now the reasoning to change to another Spanish Bank. Even Santander in Austria where I am presently is not only useless but also unpolitisch. This Sabtander Bank is rotten !!!

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  • author
    Steven Richards
    Jul 05, 2021
    Most useless bank ever

    Most useless bank ever, only started regularly using my Santander current account a month ago and since then they have held all 4 transfers into my account for "security" checks.last transfer of 1000£ now on hold for 4 days and numerous bounced direct debits. Total waste of space!

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  • author
    Morgan
    Jul 05, 2021
    Dålig Service

    Två timmar i telefonkö som tog mig från plats 28 till 12. Sedan orkade jag inte mer. Hemskt.

    ...

  • author
    Muneef Muneef
    Jul 02, 2021
    Random blocked access

    Randomly got blocked access to my online banking. Contacted the number that the app told me to contact, the relevant 'development' department was closed, so I agreed with "Beth" from Belfast to phone again 4:30pm as that is when I finish work! Was put on hold today for 1.5 hours only to be transfered to the wrong department. My rent and two of my bills are due very soon. I'm panicking! The security department won't do anything claiming they are the wrong people for this. So I have no choice but to take time off work and phone them 9am on monday. I regret banking with santander, my anxiety is above the roof. Can't wait to change bank once I finally regain access!

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  • author
    Martin K
    Jul 01, 2021
    Dreadful company with no loyalty

    Dreadful company with no loyalty, awful customer service and delay after delay dealing with requests. I would have liked to have given Santander 0 stars if I could. Avoid.

    ...

  • author
    Lewis Baker
    Jul 01, 2021
    So I settle my finance for my car loan…

    So I settle my finance for my car loan and it was paid on the 29th of June. So they decided to still take my monthly payment today and said it came out because it would’ve been processed before my settlement figure was paid. Here’s an idea how about you cancel the direct debit and stop the money coming out beings as you’ve just been paid in full. Instead I’ve got to contact my bank and sort a form out for it to get put back in my bank, otherwise if it goes past 24 hours, Santander will take up to 10 days to refund it themselves. Fine taking my money in an instant but when it’s to pay money out they’re in no rush at all and will cling onto the money for the interest. Never using them again, the first time I called, the guy picked up the phone and hung up on me. Inconsiderate isn’t even the word! Beyond fuming with them

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  • author
    NJH
    Jul 01, 2021
    Poor online process

    I have spent the last ten days attempting to set up a 123 child account for my son online, they wouldn't accept either of the two proof of address documents I sent through, even though they were both on the banks list of accepted docs. Spent 15-20 minutes attempting to sort this out over the phone, not possible to do as the adviser was unable to access either of the documents and therefore could not tell me why they were declined . Decided to go to Bank of Scotland instead whose process is, so far, so much more straight forward.

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  • author
    Andy Hubble
    Jun 28, 2021
    Lousy mortgage underwriters, slow, costly and inefficient service. Avoid these people

    I'm purchasing a new house but am self-employed with a perfect credit track record for myself and the business. Santander have been swinging me along over the past 7 weeks asking for more and more information, including accountants reports which cost me £££'s. Supplied everything they requested, only to be told at the very last minute they were not going to offer a mortgage because of COVID and my business being affected. They could have said this more than a month ago, that they simply didn't have the appetite for businesses affected by COVID. There was no need to ask for the accountants report which purely verified the figures I had given were the truth. This has left me in a very difficult situation having never had any money problems in the past. Really appalling behaviour. They have dragged their feet and had all the information to make this decision a long time ago. Very very poor bank, absolutely disgusted at the cost they've put me to and continually stringing me along.

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  • author
    Kat
    Jun 28, 2021
    Hideous experience

    Hideous experience - the bank have blocked access to my account & the wait times to get through to discuss this have been horrific. After hours I’ve been cut off and one staff member refused to discuss with me & made me verify myself at a branch. I would never recommend this bank. They’ve made everything so stressful & it’s still ongoing.

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  • author
    Mat13
    Jun 22, 2021
    This is the worst bank

    This is the worst bank, they operate like criminal. There is no law for them and they don't respond. They close our business account without any reasons. Every transaction we made we asked them if this is okay. It was confirmed the bank and then the money was sent or received. We made a business history of 8 years then all of sudden our account got blocked. Now they are holding our check because company director changed and this was the only business account we had. Never trust this bank and stay away.

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  • author
    John
    Jun 21, 2021
    Very unhelpful service & I don't…

    Very unhelpful service & I don't understand why Santander pays Ant & Dec £40,000,000 over 3 years for advertising.

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  • author
    Jemimah Kutemu Faransa
    Jun 21, 2021
    Worst banking experience

    If only I read reviews about this bank I would have never opened an account with them. I knew something was wrong when they handed me two cards for one account. It’s been two weeks plus since my account got blocked and the attitude towards getting this resolved has been poor and ineffective. All I want is my money so I can simply close the account and have my peace of mind restored.

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  • author
    Chaz Sharpley
    Jun 19, 2021
    Avoid avoid avoid

    Avoid avoid avoid This is the worst bank I have ever had dealings with, they simply do not care !!! They are not even a last option, close your accounts and choose someone else ! I have gone to the press about my experience and they are interested

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  • author
    Jamal
    Jun 11, 2021
    Customer Service

    I have opened a joint account with my partner, everything went smooth, I had a little problem uploading documents, called them literally no waiting time, Chris was very helpful and won't put the phone down until he made sure everything was working for me.

    ...

  • author
    Stephany Samaha
    Jun 08, 2021
    Worst bank to deal with

    Worst bank to deal with. Worst customer service. Worst mobile interface. Im now with chase and bank of america and they are great. I still have qn account with santander and they ve been charging me fees although i tried 1000 times to call and stop my acct but they hang up on me, the call never reach the department i need. Waste of time and money

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  • author
    David Knott
    Jun 07, 2021
    absolutely useless...a bunch of un…

    absolutely useless...a bunch of un educated thieves

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  • author
    Yassine
    Jun 07, 2021
    The worst bank ever

    The worst bank ever , bad service and after waiting and working with debut card for 3 months he won't give me a credit card for no reason .

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  • author
    Claire East
    Jun 06, 2021
    First of all I'd like to say to all the…

    First of all I'd like to say to all the people wasting their time slagging the bank off Big shout goes out to Charmaine who runs the branch in great Yarmouth I went to great Yarmouth on holiday and got caught with mortgage issuies and to put funds in and Charmaine pulled out all the stops to make this happen was such a stressful day but she turned it around made me karm down

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  • author
    Ms lewis
    Jun 05, 2021
    Thank you santander

    I have a Santander credit card 0% balance transfer card. In my head the 0% period was ending nov 21 time. I received a txt message from Santander yesterday informing me the 0% was actually ending on the 25th of this month!! I am so thankful to Santander for txting me as without that txt I would have been paying heaps in interest. I had a bad experience with virgin bank as they did not inform me. Thank you Santander!!!

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  • author
    lilian robinson
    Jun 02, 2021
    I would have given them no stars at…

    I would have given them no stars at all, wanted to pay up my balance, after pressing the usual keys, and the listening to a lot of old tripe. Told me I was in a queue and would be answered shortly, waited, waited, waited! then miracle, a phone rang the other end! and it rang and rang and rang and rang and rang. (you get the picture). No answer then it went dead. Phoned again to be told by machine that 'this number is not taking calls at the moment.!!! Have they all gone of to the seaside? useless.

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  • author
    Trenity
    May 28, 2021
    Dragon in sheeps clothing

    I thought this was a decent bank, SO WRONG. They find ways to add fees without you knowing or catching on. They make is difficult for you to see what's really going on online which was all you had during covid. I have a feeling there will be a lot of confused and angry customers as things are opening back up again. After I finish my business with this bank I will never use or recommend to anyone. If you have a loan or anything with this bank make sure you follow your monthly statements very closely. Don't trust the online banking because it's very limited and they will rip you off.

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  • author
    Alex Hortaridis
    May 11, 2021
    Proud Santander Customer!!!

    I've worked with 3 managers at Santander over the years and they all have one thing in common. Excellence. As a small business owner, I need someone that knows me and appreciates that my time is precious. Whenever I call or go into my Branch @ 495 Paradise Road -Swampscott MA 01907 I am taken care of like family. I can honestly say that Benn Johnson-Tatelbaum goes above and beyond to help me every single time. I couldn't be happier with my bank or the management that helps when I need them.

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  • author
    prentice hampton
    May 11, 2021
    If I could give zero I would

    If I could give zero I would, literal thieves changed my current account out of the blue and now I'm 600 pounds out of pocket, when trying to get it changed they offer almost zero help, despite my account being eligible to stay on 123 has more 500pounds going in each and has more then 2 direct debits. Not to mention while at university money would routinely disappear from my account. Terrible "bank", useless staff, awful customer service, 0/10 wouldn't recommend and we went into austerity to save these "services"

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  • author
    John Hayes
    May 09, 2021
    No knowledge of finance

    This European Bank can not be trusted. I applied for a credit card and it was refused, they blamed Experian, yet my credit score with this company is Excellent 999 out of 999 it is impossible to get any better score. I telephoned Santander only to be told a letter would be sent explaining the reason. When no letter arrived I phoned again and they said the reason would not be explained. On the refusal they told me to get in touch with Experian, but when I phoned them the message was to get in touch with Santander. I would not trust this foreign bank with anything, including investments, they obviously do not know what they are doing. Next to useless they are a very poor second.

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  • author
    Terry Peterson
    May 08, 2021
    I dont even want to give them a 1 star

    I dont even want to give them a 1 star. We have our mortgage thur Santander and Santander pays our insurance out of our escrow. So we receive a letter from our insurance company that our insurance has not been paid. Here is the kicker, we then received a letter from Santander that they where notified that our insurance is cancelled and that Santander will now get insurance for us and we would be responsible. ARE THEY KIDDING. DO NOT GO TO THEM, they are the worst!!!

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  • author
    Yussra
    May 07, 2021
    Dont waste your time with this bank

    Dont waste your time with this bank. The stuff and managers are absolutely useless and have no manners towards the customers it is always so easy when you want to put money in but never easy when you want access your own money. The manager i had i will say he didn’t not qualify to be a manager i went there to get help but instead i got insulted and he treated me like nothing and started rising his voice at me and my mom just because 2 of us were in a same room with the colleague bear in mind a stuff member took us in the room they had no issue when the two of us were in a room because we were putting money into the account but as soon as that money went in we got kicked out of the room like we were nothing and the reason was due to “COVID RULES” why did not anyone mention it before??? And after we deposited the money they didn’t help us with another query that we had. Better find another bank dont waste your time with this bank they are absolutely zero help.

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  • author
    John
    May 04, 2021
    This bank offers ZERO service!

    This bank offers ZERO service. Make virtually any kind of deposit and the bank shuts you down from using their mobile features for a MONTH! Can you believe that? If you want to bank remotely in the 21st century, you will need to wait another decade or two for this crummy "bank" to enter it also with their technology. Look for a real bank!

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  • author
    Circle
    Apr 30, 2021
    Awful services

    Awful services. hard work to change a simple phone number for my OTP. My security numbers were not enough for them so they told me to go to a branch to change it. So much hard work to access my own money. Doesn't help that every time i ring them I get people with strong accents who i can hardly understand.

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  • author
    ___ Martinez___
    Apr 21, 2021
    Disgusting customer service they told…

    Disgusting customer service they told me I was entitled to a refund and compensation due to an error on Santander behalf but Santander took it upon themselves to use my refund and compensation from them to pay off the debt they admitted was their fault they did NOT ask for my consent to do so. Santander claimed to have sent me a letter to inform but I did not receive one I just received the second which asked me to contact them to instruct them on what to do with my refund funny how I got one letter the follow up but did not get the first which was to inform

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  • author
    silver star
    Apr 19, 2021
    Customer service awful...took 5 mins to…

    Customer service awful...took 5 mins to speak with a person and then her accent was so strong I only caught...'I am in Leicester' She then claimed she couldn't hear me and hung up! Will be leaving this bank

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  • author
    Mehdi Mohseni
    Apr 16, 2021
    There are no words to describe what a…

    There are no words to describe what a scam Santander is. They out of the blue closed our business account without explaining why and then they are holding to our money and won't write a cheque unless it is in business name. but we only have one business account and opening a new one has been really challenging given the current circumstances. it has been 3 months and the business has gone bankrupt. so even 1 star is too much for them really.

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  • author
    Freddy Shaoul
    Apr 14, 2021
    Backward Bank with regards to Sustainability

    I have an old mortgage with Alliance Leicester (acquired by Santander) and they keep sending me monthly paper statements. I called several times to say I don't want that and wish to shift to paperless but they said their system does not allow that. They advocate for sustainability on the one hand but they will keep sending monthly paper statements for the next 17 years. This is a bank from last century that needs to do what they publicise and cope with this time and age.

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  • author
    Rhubarb Textures
    Apr 07, 2021
    Still hostile to Bitcoin - useless bank...

    I've endured Santander for more years than I can remember, and now I've finally had enough. After recently purchasing some Bitcoin, my account was repeatedly locked down for no discernible reason. In fact, over the years, blocking my cards whilst on holiday for no reason was their speciality. To cap it all, I've now just received an intrusive financial audit request, as if buying some bitcoin suddenly makes me Pablo Escobar. Dinosaur bank, which will hopefully go the way of the dinosaurs.

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  • author
    Samantha Parkins Martin
    Apr 07, 2021
    Its a good bank they have stopped fraud…

    Its a good bank they have stopped fraud many times on account.They always on it.

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  • author
    Shameel Pannakar
    Apr 05, 2021
    possibly the worst customer service…

    possibly the worst customer service call centre,..the IVR is shambolic missing out on basics out recognition of customer using mobile number and or voice

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  • author
    David Knott
    Mar 27, 2021
    rubbish...useless...and play god with…

    rubbish...useless...and play god with YOUR money...AVOID LIKE A DOSE OF THE CLAP

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  • author
    Ellen Nichols
    Mar 25, 2021
    Gt Yarmouth branch excellent Service

    Gt Yarmouth branch Emma Tubby customer services manager FIRST CLASS EXCEPTIONAL SERVICE from customer services manager Emma Tubby and Graham Crown personal banker. Emma went over and above and Graham was there with her Gt Yarmouth is a better branch because of them well done

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  • author
    Jane Wright
    Mar 24, 2021
    Website sucks

    Website sucks, always down. once you log in you cannot log in again??????

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  • author
    Anderson David
    Mar 23, 2021
    Stay Away

    their security stops every other payment. and it takes 3 days of phone calls to unblock your account. like having a guard dog that bites you, your wife and your children.

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  • author
    John Burns
    Mar 23, 2021
    Additional checks on salary every month

    Every month for the past 7.5 years I have been paid from my company... I have the same transaction over and over again and yet come payday when mortgages and other household bills are due my money is stopped for additional checks... which have in some cases taken 4 days. happening every month now. Is it right a bank withholds my money and allows me to make late payments on bills? Disgraceful

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  • author
    Paul Morrison
    Mar 19, 2021
    None existent customer service had a…

    None existent customer service had a breakdown and got slightly behind with mortgage. Agreed plan in place nothing but hassle letters and constant calls every few days . I am now back on medication because of this. If I Coul give less than 1 star I would moving mortgage and credit card Way from these never again

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  • author
    Regina Lüdtke
    Mar 13, 2021
    Ich habe auf Grund meines wenigen…

    Ich habe auf Grund meines wenigen Einkommens harz 4 Bezug und Dauerkrankheit um Ratenreduzierung gebeten.Sie stimmen es nicht zu. Empfehlen kann ich diese Bank nicht.

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  • author
    G Morris
    Mar 11, 2021
    Worst bank

    They just don’t care. Go somewhere else, I’ll be moving my accounts ASAP. Terrible bank

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  • author
    Jeremy thompson
    Mar 10, 2021
    Try to log on for three days

    Try to log on for three days. Keeps saying problem working on it. What a load of !!!!!!!!!!!!! I am looking for another bank?????? Any is iďeas

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  • author
    michelle demaio
    Mar 04, 2021
    Will not go into detail because of the…

    Will not go into detail because of the complete runaround I went through and how money when missing from my account that I - in the end got penalized and charged for ....do not bank here do not bank here do not bank here so not bank here

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  • author
    Paco
    Mar 03, 2021
    My financial situation recently…

    My financial situation recently impacted by Covid and was told by Santander I was covered for a 6 month period. I never received calls from them just a monthly statement with monthly payment due. I call them to start to make payments and advised acct sent to a collection agency. Never informed me , never called me and was told they did not have my phone number. It magically disappeared. They are shady and their CS reps.. don't care, dumb and ignorant torwards certain people. NO HELP///BEHIND THE TIMES STAY AWAY. I WILL TAKE ACTION !

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  • author
    Zane Khan
    Mar 02, 2021
    Terrible

    Terrible, terrible online interface. It is genuinely bewildering how a company of this size can have such a bad website in terms of usability - constantly crashing, bad service requests, glitches on specific pages. I tried Starling and Natwest and was surprised to find they are immediate upgrades with non of the issues noted above. Worst thing still; I am a business customer and pay them £7.50pm for a current account!

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  • author
    Andrew
    Mar 02, 2021
    Utterly incompetent!

    I tried to pay online for a new car yesterday. What should have been an easy and simple process has been stressful hours on the phone. I made the initial payment in two parts. Both appeared to complete but hours later neither had appeared to have come off my account. Given that I'd had problems with them in the past I called and the guy assured me he'd put through the whole amount. When I asked about what I'd already tried to pay, he assured me they wouldn't go through. Guess what? One of the earlier payments went through today! It takes ages to get through to anyone and then they ask you to wait a short while which is 20 minutes or more. These payments are not to suspect payees but have been to people or businesses I've made payments to before, so their excuse of fraud prevention is nonsense.

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  • author
    Bob Holton
    Feb 26, 2021
    Hard to even justify one star

    Hard to even justify one star. We ended up with them as a result of our local bank being gobbled up by a big one at which time we switched to another local that got eaten by a regional that got eaten by Santander. Most of our money is with our broker but we still use them for checking and our mortgage. It started with their shutting down branch after branch in our semi-rural area, making anything but electronic banking require a 40-minute drive. Then there was the mortgage check incident. That one took six months and the assistance of the CFPB to resolve. It's an interesting story, but very long. Suffice it to say that it was an instance of inside banking fraud outside of our (and possibly Santander's) hands. The problem is how we were treated along the way. From dealing with functionaries assuming we were mortgage deadbeats to be temporarily pitied to innumerable agents promising to straighten things out "in a few days", all the while getting nasty letters totally at odds with what the people at the banks were telling us, each time we had to contact the bank we were shunted back and forth in a phone system designed by Kafka. It ended with the intervention of the CFPB (man! did THAT get their attention) which finally resolved the payment problem but still required us to make several physical trips to the bank due to their locking us out of our accounts. In any case, it's only gotten worse to deal with them. I had a check that, unlike several others, would not be accepted by my online account. I decided to call the bank to see if there may be some reason for this and if I could avoid an hour-long trip. Big mistake as I spent just about that much time on the phone with much of that time fixing a lock-out put on my account for ONE wrong answer that was required to even speak with a human being. And they never answered my question. Santander, like other superbanks, has absolutely no ability to provide services to single accounts if anything goes wrong. It's not so much as they are evil or greedy, they are just clueless and immobile; this is by design. "Customer service" is carefully designed to isolate any part of the corporation from direct infection by customers.

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  • author
    My Phuong
    Feb 25, 2021
    They aren’t deserved even 1 star from…

    They aren’t deserved even 1 star from me. This his the most racist bank in Spain, besides BBVA. I am Asian. Anytime i went there for any services, they saw me and ignored me, left me waiting till whenever their customers done. First time I didn’t know that, I didn’t think they were treating me by their racist thought, i was standing to wait till the end. I felt very bad, i talked to my friends, who had the same experience, they told me that was racist problem. After that, i have had many bad experiences with them. Such as, i was entering the security machine, they blocked me there, ignored that they didn’t see me to unlock the machine’s door, i was staying there try to knock the door with my scary feeling, until they opened it, the office is very small, ofcoz they saw me but just played it. Another time, i came there early, waited in the line, until not yet 12am to get to the cashier place, then she said “sorry we can’t take any more service for cashier ‘s money, but if they closed why they let me line up in the line to go to cashier? Until nearly one hour waiting for their “ slow service”??? They could not tell me that the cashier not work but let me wait? And yes, it was about racist! And today, 25/02/2021, at Santander Cth.Canillas 70, this is the office that has made all those problems to me as i have told you, and after today i decide to decline their service forever in my life! I went their this morning, took the number, waited for the CS tables, which has 2 tables only, there not many people waiting, i have been nearly 1 hour waiting for those 2 tables, until my turn, the woman in the table near the window standed up and left for meal?!? At 12:50pm??? Then the other woman who seated in the table inside, she was still with one customer, i was very angry already, but i decides to wait for her, then after awhile, suddenly a woman customer appeared, seems they know each other, because the CS woman hadn’t said a word such as “buenas” to me, but she said “buenos días” very friendly with the woman, anyway i was waiting still, then the CS woman told that customer to take the number and . After she finished with the customer, i was standing waiting infront of her, but she waved the woman customer to come to her table??? I was shocked, i showed my wonder by look at her, she looked at me and just moved her hand to make “a signal” to tell me to wait??? Wth!?? OMG! I was just wanting to stand to her table and shout, but i was just leaving, i thought that kind of people and service don’t deserved for any words from me, i am a bit pity because I didn’t at least say something to let them know how horrible they are. But anyway, I cannot believe this is how the “best bank in Spain” service is! Please stop saying they’re the best, they really NEED TO FEEL ASHAMED OF THEMSELVES TO THINK THEY ARE THE BEST! I was cheated by BBVA bank in Spain, to pay a lot of money for nothing, just because of their cheating CS, they may be racist too. But SANTANDER BANK IS DEFINITELY RACIST BANK! If you are Asian, just don’t put yourself in this bank service, just a nightmare! Really! What decade are you living in? How could you be low-educated like that, Santander bank of Spain??? 🤬🤬🤬🤬

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  • author
    Frank DeAngelo
    Feb 25, 2021
    Santander Investment Services Not Good

    The Santander Investment Services group is the worst possible place to invest with. Their service is terrible. They do not respond to emails or phone calls. They do not show up for appointments. I have filed a complaint with the SEC. Upper levels of customer service is not available if you have a problem. The people that work there have spotty a spotty employment history. The only reason they work at Santander is because they cannot get hired anyplace else. They sell you investments from insurance companies that also have terrible customer service. When you call AIG, you are on hold for 30 minutes, the phone connection is poor and the people can't speak English. Santander does not value their customers or appreciate their business.

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  • author
    Rio k
    Feb 24, 2021
    Do not bank with them

    I can’t really describe how bad and poor this bank is and how rude and useless the stuff are , absolutely a joke

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  • author
    MICHELLE
    Feb 22, 2021
    Absolutely dreadful

    Absolutely dreadful. By far the worst mobile banking and zelle format that is offered in 2021. Run from this bank

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  • author
    Jay Nixon
    Feb 22, 2021
    Do NOT bank with them.

    Absolutely dreadful bank. Had a repayment plan set up, which I had paid very diligently for 10 months and it accidently slipped when I was moving house (which I notified them about) and instead of emailing or calling me, which they had done in the past, they chose to send a letter to the address they knew I was not at and then promptly defaulted my account. destroying my credit and I only owed them £100. They care nothing for people or their struggles in the slightest. I would not recommend this bank to my worst enemy. A 1 star rating would be VERY generous in this instance and I've only given them so because a lower rating does not exist!

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  • author
    Mr. Robinson
    Feb 19, 2021
    Warning DO NOT BANK HERE! WARNING!

    Santander bank promises to protect their customers and our money. Two weeks ago while making legitimate purchases in my city of Brooklyn NYC, Santander bank shut off my debit card THREE times in 2 days and I had to verify my purchases. How embarrassing. However, a week later, somebody "skimmed my card and made over $500 of unauthorized purchases 800 miles away in Philadelphia PA. Not only did Santander bank not notify me, shut off my card, but allowed these purchases and told me to file a claim with them. After filing the claim, Santander Bank decided to only give me $25.00 back from the fraudulent purchases. This is an insult to me and every customer who decided or will decide to use this bank. DO NOT USE SANTANDER BANK! SANTANDER BANK WILL NOT PROTECT YOUR MONEY. I asked to speak to a manager and my request was denied. I have now spent over an hour and a half on hold trying to speak to a manager.No one will help me. DO NOT BANK AT SANTANDER. THIS BANK IS THE WORST!!!

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  • author
    Anne Matthews
    Feb 17, 2021
    Santander Complaints Dept Darrell

    41 years ago I took out a 25 year mortgage from Alliance & Leicester Building Society, we finished paying in 2004, they sent us the deeds. We’re now selling the house, our solicitor has been trying to get a charge against the property removed as it was there in error. 4 weeks he’s been emailing them with no success. I’ve spoken to Tony at Santander on two occasions but he couldn’t help as I couldn’t remember the exact amount we borrowed all those years ago. In the end I phoned their complaints and spoke to Darrell, what a star he is. He sorted the issue within 24 hours. I’m so impressed with the way he dealt with me. He is based at Teeside. Thank you you’ve taken all the unnecessary stress from me

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  • author
    suhas v reddy
    Feb 16, 2021
    No to Santander

    If some one if going to get an auto loan form Santander, I suggest you don't. I completed a struggling 18% interest rate for my car loan. I though I was done with my struggle but just realized the struggle was getting even worst. Once I completed my payment they act like they don't have you on the system. They don't receive your call nor do they respond to your request. Its been over 2 Months and my title papers have not been sent. I have been calling them every week but all they say is that my title will be released in a week but I never get it. I have tries multiple times to call the customer care but they put me on hold or abruptly cut the call. I have been struggling and this comes to me when my family is going through a tough time due to the pandemic and suffering financially. SANTANDER - if you are really true to you customer please help me out with this situation or if there is any one reading this and know how to mask this issue public please let me know. I would be more than happy to share all my information and the numerous calls I have made to the customer care.

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  • author
    CT Patron
    Feb 13, 2021
    The Manchester

    The Manchester, CT branch sucks something awful. 1. The office cold calls me to check-in/silicate, etc. but when I explain my problems that I have with the bank, they transfer me over to someone stupider. 2. I scheduled an in office appt. to open up another account and the teller assured me that it would take only 20 minutes with the bank lady, and that I didn’t need any paperwork to bring. Wrong and wrong, had to reschedule, took over an hour and had to listen to her babble about her personal life. 3. Website says full bank service available, sign on front door says “Yes We’re Open”, there are workers inside but the door is locked. Forced to use the drive thru and teller lady screwed up two simple transactions several times which forced me to use the retarted tubey thing about ten times. Sat there for almost half hour with a train of cars behind me. 4. I withdrew a grand in cash using the drive thru against my will. The tube had my transaction slip, debit card and a lollipop in it. She was quick to get rid of me by saying “thanks & have a great day”. The bimbo didn’t ask me if I wanted another transaction, not to mention she ‘misplaced’ my large sum of cash and my license. She finally tubed me my belongings. Conclusion: The only reason why I’m sticking with Santander is because 4 other banks I talked to are not opening new customer accounts during the pandemic. I wish Santander would burn to the ground, but not the employees because they are very special people who deserve the best mental health care - and hopefully not funded with my tax dollars. The End.

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  • author
    Manny J
    Feb 12, 2021
    It's to long of a issue for me to…

    It's to long of a issue for me to share, so I'll keep it quick, DO NOT USE THIS BANK...... They will leave you in the dark and penalize you for not being aware...

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  • author
    Mr Jon Mclean
    Feb 12, 2021
    Appaling customer service

    I agree with several other posters on here, trying to actually get through to another human being is next to impossible. Tried several times listening to awful repeated messages and when i eventually thought i had got through i was cut off and had to start again. If you really are that busy all the time then for gods sake hire more staff.

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  • author
    Gerd Weingartshofer
    Feb 09, 2021
    Telefonterror und schlechte Betreuung

    Telefonterror und schlechte Betreuung! finger weg von dieser unseriösen Bank, die eine Telefonterror betreibt und anruft und sofort das geburtsdatum benötigt! Ich gebe aber telefoonisch solche daten nicht weiter, wenn ich angerufen werde! Das löst eine Anrufterror bis um 19:30 Abends aus!! FRECHHEIT!! und UNSERIÖS!!

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  • author
    B K
    Jan 20, 2021
    Do not do it

    Do not do it. Do not believe what you see on their commercials. They absolutely leave you feeling fleeced, gotten the run around, been shafted etc. I deposited a cashier's check (guaranteed funds) on a Fri, it is now Wednesday and it still has not deposited into my account. I called and the representative told me that there will an additional 5 business days before I will see the funds on top of an initial 5 days because the cashier's check was 10,000 or over. What?? It is a cashier's check, that is the entire reason people use cashier's checks is for immediacy of funds. I wish I had read the others' reviews on this site before falling prey to false advertisement of a shifty bank that DOES INDEED butter you up and leave you falling flat.

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  • author
    Terence Nicholson
    Jan 20, 2021
    Too many recorded messages

    Have been trying to contact Santander by phone to solve a simple issue..they must hold the world record for the amount of time they keep you hanging about listening to recorded messages.

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  • author
    Yihao Li
    Jan 19, 2021
    This is the ABSOLUTE WORST banking…

    This is the ABSOLUTE WORST banking experience I have EVER had. First, I had to apply twice for a simple checking account because my first application somehow did not go through their screwed-up IT system (which a customer service rep apologized). Then, I had trouble listing my cell phone number for two-factor authentication because the website instructions are misleading (a simple step for all other banks I used). I called the customer service. They were quick to pick up the phone, but the person had no idea how to fix the problem, so I got transferred to another person, then another person... when I finally set up my bank account and could not wait a single second to transfer all my money out of Santander to my beloved Bank of America account, the transfer took forever. This bank is such a joke. No wonder my friends in Spain (where Santander comes from) all avoid Santander.

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  • author
    Michael Walsh
    Jan 16, 2021
    Absolutely the worst bank

    Absolutely the worst bank. Customer service is a total joke and if ypu don't pay close attention they will try to rob you at every corner!!

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  • author
    wayne jones
    Jan 16, 2021
    i just cannot believe the way thay are…

    i just cannot believe the way thay are treating us. reduced hours, increased customer interaction, closed saturdays to stop key workers banking i can only assume. all in all you are doing a very poor job unless spreading covid is your agenda

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  • author
    jonathan hiraldo
    Jan 15, 2021
    Will hold your check deposits from 7…

    Will hold your check deposits from 7 days to 3 weeks claiming they have to verify funds all while making money with your money other banks will clear your check in 1 to 2 business days worst bank i had to deal with i cant wait to close this account

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  • author
    Dennis Slattery
    Dec 21, 2020
    I had a wire transfer deposited into my…

    I had a wire transfer deposited into my account on 11/30/2020 THE BANK put the wire on bloc , I'm now 2 mortgage payments behind and insurance payments . I've reported them to BBB , Attorney General's Office in Massachusetts as we as CFPB consumer financial protection , this is the WORST BANK ever if you need banking go somewhere else or like most you WILL have a problem and they don't care , last time I spoke with the fraud department the last thing they said. O WELL !

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  • author
    Fran White
    Dec 18, 2020
    We applied for a mortgage through this…

    We applied for a mortgage through this bank and they stroked us along for 16 days asking for countless documents we supplied everything they needed to only be told they couldn’t do it because the house is in Florida and they don’t no how to do things stay away from this bank and run

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  • author
    Thomas Cooke
    Dec 12, 2020
    This bank is awful

    This bank is awful - they are best avoided

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  • author
    Harriet
    Dec 10, 2020
    Awful customer service!

    Awful customer service!

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  • author
    Awais
    Dec 10, 2020
    Extremely incompetent staff in mortgage complaints

    Extremely incompetent staff in mortgage complaints team. They lack the most basic soft skill - listening! They make a decision based on inaccurate notes on the account before they call you, and when you request the inaccuracies to be corrected they refuse to do so. Having been with Santander for over 20 years, I've always stuck with them as I felt a sense of loyalty, clealy that's not reciprocated. Will be moving all my banking away from them. Good riddance!!!! I can't believe Antonio Simoes left HSBC for this organisation.

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  • author
    Sharonda
    Dec 09, 2020
    They are the worse my account been…

    They are the worse my account been blocked since October 2 months still no help over a cash app no more has help me yet I've been calling going back and forth to the bank on the non stop They are the worse

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  • author
    Lucia Cornejo
    Dec 09, 2020
    They don't allow you to have mobile…

    They don't allow you to have mobile phone from another country if you're overseas for some time. So you can't do many of the transactions because you need to use your phone for that. It's the worst bank for traveling and a nigthmare if you want to use your card abroad. AVOID AT ALL COSTS!

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  • author
    Shannon Scott Wechsler
    Dec 06, 2020
    I'm looking for a new bank

    I'm looking for a new bank. I have been a customer for many years but this year has been the worst. This is my second negative experience with Santander. They put a block on my card during a holiday shopping weekend. After going through all my purchases it was very clear that these are places that I shop at frequently. I am not sure why the block was put on my card. They called right at dinner time. And I burn our holiday meal while I was dealing with the non-existent crisis.

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  • author
    Savedbygrace
    Dec 02, 2020
    NIGHTMARE!!

    NIGHTMARE!!! CONTINUOUS PROBLEMS..THEY GAVE ME PROVISIONAL CREDIT, AND THEN TOOK IT BACK..IVE HAD FRAUDULENT ACTIVITY ON MY ACCOUNT 3 TIMES, AND WENT WITHOUT A NEW DEBIT CARD, FOR WEEKS. I STAYED CUZ I LIKED THE PEOPLE IN THE BRANCH AT ONE TIME, THEY HELPED YOU. HOWEVER, NOW IM LEAVING THIS PLACE THEY CALL A BANK..EVERYONE I TALKED TO DID NOTHING THEY SAID THEY WOULD..HOPE TO SAVE OTHERS FROM THIS BAD DREAM..✝️✡

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  • author
    Hector Correa
    Nov 27, 2020
    Customer service have to be the biggest…

    Customer service have to be the biggest problem to my experience. They seem to not understand customer service ask to speak to a supervisor (regarding it Black Friday depositing money to do a lil shopping but nothing they can do till Monday the 30th). 11/27/2020 at 4:40 pm and that’s wasn’t a option I was told.

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  • author
    Joy Howard
    Nov 27, 2020
    WORSE COMPANY EVER

    WORSE COMPANY EVER. I am on last two payments. Santander call me to tell me my payment amount has changed due to interest that has accrued. I have never missed a payment or ever late. Please don't use this company. They are shysters.

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  • author
    Neil Valentine
    Nov 24, 2020
    Awful telephone help

    Awful telephone help. Was not getting pass codes via SMS. Tried telephone help and was asked for a password I don't have, not any of the ones I use for online banking. complete shambles.

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  • author
    Alisa Stevenson
    Nov 18, 2020
    Spoken with a really helpful advisor…

    Spoken with a really helpful advisor who was able to quickly help me with an incorrect direct debit and advise me correctly about the best course of action. Staff over the phone are helpful. The wait over the phone was not long like a lot of the banks at the moment.

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  • author
    Bklynzizi
    Nov 16, 2020
    A little better than cash checking place

    This is the worst bank if you have a lot of money. I moved a big CD from one bank into my account. They held the check deposit for 4 months “investigating fraud”. I was transferring money from one American bank to Another, this was a check drawn in US dollars drawn from a FDIC back American bank. If the check came from an overseas bank than I could understand why they would do this but this made no sense. This is a good bank though if you need a place to direct deposit a paycheck without fees. DON’T USE Their INVESTMENTS services. They talked me into a IRA investment that held my money for 5 years and I barely made any interest. They just use the bank to scam you.

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  • author
    Stephen Makowicki
    Nov 13, 2020
    owed 30k for 5 months and no answers

    Very upset with this bank I had a home damaged by fire received joint check from Allstate (a good company) Followed instructions to send check with letter to pay off what was owed to Santander and was told I would receive check for balance (over 30K) in 5 to 7 business days after they received check. They send check a month+ later without proper bank signatures so check not valid. I go to Santander branch they send check back on 9/10 still no check on 11/11and told a third party is handling it. The Branch manager wants to help and his own institution can't give him answers. If i owed them 31,000 since July i'd be paying late fees fines etc. I would NOT trust this bank with my money ever again

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  • author
    Harry
    Nov 10, 2020
    Thanks for the prompt service

    Thanks for the prompt service , good as always especially to Janette that got me a new card within 2 workdays

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  • author
    Liam Hainsworth
    Nov 09, 2020
    The worst bank I’ve ever experienced

    The worst bank I’ve ever experienced! Made me feel like a fraudster and blocked my account, they also withheld my money (wage) from me when I needed it. The staff on the phone were arrogant and really unhelpful! Wouldn’t let me give less than 1 star, otherwise I would’ve. Will 100% be changing banks and closing this down! I advise anybody who’s looking to open a bank account to look elsewhere! Embarrassing

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  • author
    JAYNE
    Nov 06, 2020
    I recently changed my mobile phone &…

    I recently changed my mobile phone & had to reset my online banking app, typically I'd forgotten my pass code, so I had to ring santander, I was warned that due to covid there was reduced staff manning the phones, but I was soon connected to a very friendly, patient,& helpful lady called Lauren Andrew, she guided me through the whole resetting process & I was soon able to access my mobile banking app,infact I have to say I've always found santander staff very helpful & obliging whether it be in any of their branches or on the phone. Many thanks to you all 😊

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  • author
    Penny Lane
    Nov 03, 2020
    WORST BANK EVER!

    WORST BANK EVER!! AVOID AT ALL COST!! I applied for forbearance during the pandemic and got approved. On the second month of forbearance, the put an error on my account stating I didn't pay, well ofcourse, I'm on forbearance. Two months later, i get off the forbearance and they still haven't fixed my account. My credit score dropped 110 points. Everytime I call them they keep giving me a whole other story. Keep giving me run around to how long it'll take to fix it. There isn't a single person that will give you any answer. They have useless supervisors that only give you fake textbook answers with no solutions. AVOID AT ALL COST!!! WORST F***** BANK EVER!!!!!!

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  • author
    Richard J Moyer
    Oct 29, 2020
    They do not back fraud

    They do not back fraud. Promise bonus to join and do not back it. One star is to much

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  • author
    Urilka Rousseau
    Oct 28, 2020
    When you ask them to lift a block so…

    When you ask them to lift a block so that you may move your own funds from one account to another within their bank and they tell you the pandemic is over and you have to come in. When you clarify and say you just need a lift and you'll move it yourself with your online banking and they say the pandemic is over you need to come in. It is at that moment you realize banks are a dime a dozen and it's time to move on. Don't waste your time, bank elsewhere.

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  • author
    Sooz
    Oct 28, 2020
    The absolute worst bank we have EVER…

    The absolute worst bank we have EVER experienced. Something changed in this year where they implemented a new security system that blocks payments that seem fraudulent... so of course almost every month we have to spend 4hrs talking to them telling them that the batch payments for our staff wages are not fraudulent (even though we pass every security check and code). They apologise, tell us nothing they can do, and then tell us it could take up to 3 days to unblock the transactions (meanwhile we have to tell staff they aren't getting paid)... This happens all the time, and they tell us there is nothing they can do - when we suggested they need to start compensating us for this they tell us that it is not an "error", but just a security check. When challenged that if transactions get blocked despite them meeting (a) all the security protocols that they have in place, and (b) using the batch system they encourage customers to use (that also gets used monthly for you know... SALARIES) then that is obviously an error. Avoid these like your life depends on it, they use your money and operate like they own your business.

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  • author
    Benjamin
    Oct 28, 2020
    Dumpster fire.

    They purchased my auto loan from another company when I only had 2 payments left, closing the original account hurting my credit score only to close the account after the final 2 payments hurting my score again. Then when I had overpaid on my final payment they sent it to the wrong address even though I had changed it 2 years earlier under my original loan, and also sent the DMV my old address to send my title to causing me to not receive the title. On top of that their automated bullsh!t system run you around in circles and their customer service representatives when you can actually get one on the line have no idea what is going on. Avoid this company unless you actually like slamming your head into the wall multiple times.

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  • author
    Karen F
    Oct 27, 2020
    Would give less one star if that was an option

    This is the second time I had an account there, I closed it up the first time due to sneaky fee practices they have done it to me three times in the first week, each time I called they said oh sorry I see that should not have happened and put the money back. They do not play well with zelle can only be acessed on the app not the website, I opened it for the 300$ and some flexibility with my other account but I will close it the moment the 300$ is deposited.

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  • author
    sandra hazard
    Oct 27, 2020
    CHATBOX JOKE

    Been with Santander 30 odd yrs ive used for baic banking. Was good when you can contact a callcentre Bit with this new on line Chatbox ABSOLUTLEY A JOKE. So i wont be using it and dont need them for anything other than paying my bills etc will move banks in next couple of yrs when i retire though as will have more time. they basicially want you to do the staffs job because they dont want to employ PEOPLE well t for me get some staff Santander and stop outsourcing CHATBOX is your worst move ever drives people bonkers.

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  • author
    Zachyma
    Oct 27, 2020
    This bank has become awful!

    This bank has become awful, in the recent years! I had an unknown £800 in my account from some building company and when I found out I contacted Santander to return the money via phone call, only to find out 3 weeks later this still wasn’t done, so I contacted them via private messaging and each time I was told it would have been done straight away, it wasn’t. Next I received a signed for letter addressed to me from the company and they were threatening me with legal action for not returning the money. The joke of it was, the letter started, your bank gave me your details, yip, Full name, address, bank account sort code and account number, all on the letter and what’s worse is my mum’s details were on the letter too as it was a joint account. Talking about sharing information without my knowledge! I ended up emailing the company and explaining the whole situation and after about a couple of weeks, did get it sorted. No thanks to Santander! Oh when I complained to Santander, they said they had every right to share both my mum and my details with a 3rd party if needs be. That’s my experience with banking with Santander, now you make up your mind whether you choose to bank with them.

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  • author
    Moses Rahim
    Oct 15, 2020
    worst bank ever ,after I paid off my…

    worst bank ever ,after I paid off my car, they reported to the credit bureau as closed account, they missed up my credit score 50 points down

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