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Santander Bank Review

Manage accounts from any device

Reviews 690

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Santander

Poor

Reviews 690

Visit Site

Michael Graw

Nov. 15, 2022

2 min read

Santander Summary

Santander Bank blends both traditional and online banking. The bank has more than 2,000 ATMs across the Northeast and Florida and a capable mobile app that supports check deposits, bill pay, and instant transfers. Santander offers competitive interest rates on savings accounts, and provides users with credit cards and loans in addition to online bank accounts.

Pros

Over 2,000 ATMs and 575 branches
$25 minimum deposit
Competitive interest rates

Cons

Branches and ATMs are mostly in the Northeast and Florida
High overdraft fees

Santander at a glance

8.8

Editorial score

Fees?

Low fees, waivable

8.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication

10.0

Customer service

Early morning, evening and weekend phone service

6.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

10.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

10.0

Santander Visit Site

Advantages Over Traditional Banks

Santander Bank is a traditional bank with a number of online banking services. You can manage your accounts, deposit checks, pay bills, and transfer money all through the online portal and mobile app (for iOS and Android). On top of that, Santander offers a range of services, including loans, credit cards, and retirement investing accounts.

Cutting-Edge Banking Services

Santander Bank makes it easy to manage your finances through the mobile app. For example, you can deposit checks instantly from anywhere using your smartphone, or transfer money to friends and family using Zelle. The online bill pay center enables you to handle all of your bills—including the ones that can’t be paid electronically—from a single mobile-friendly portal.

Traditional Banking Services

Santander Bank started as a traditional bank before moving into the online banking sphere. It has more than 575 branches and 2,000 ATMs, although most of these are in the Northeast. Santander offers several rewards credit cards, lending programs for mortgages and personal loans, and retirement investing accounts. Santander also has a commercial banking arm that offers banking and lending for small businesses.

Interest Rates and Fees

Santander has several checking and savings accounts with different fees and benefits.

If you’re interested in checking, you can choose between four account types:

Basic: The Basic account has a $3 monthly fee that can’t be waived and requires $25 to open.
Simply Right: The Simply Right account is similar to the Basic account, except that it has a $10 monthly fee that’s waived as long as you make one transaction per month.
Premier Plus: The Premier Plus account is an interest-earning account that reimburses ATM fees. It requires a minimum deposit of $50 and has a $25 monthly fee, which is waived if you have a $25,000 balance or at least $4,000 in direct deposits each month.
Select: The Select account is similar to the Premier Plus account, but requires a $150 minimum deposit and has a monthly fee of $75, which is waived if you have $150,000 in assets with Santander Bank.

For savings, your options are Savings, Money Market, Premier Plus, and Select. Santander’s Savings account has a $1 monthly fee and the Money Market account has a $10 monthly fee. These fees are waived if you have a Santander Bank checking account. You can only open a Premier Plus or Select savings account if you have a Premier Plus or Select checking account.

All Santander Bank savings accounts start out with 0.15% APY. You can earn up to 0.25% APY if you have a balance greater than $100,000.

	Mo. Fee	How to Waive Fee	Key Benefits
Basic Checking	$3	None	No transaction requirements
Simply Right Checking	$10	Make one transaction per month	Waive account fee
Premier Plus Checking	$25	$25,000 balance $4,000 direct deposits	Earn 0.15% APY Reimburse ATM fees
Select Checking	$75	$150,000 balance across Santander accounts	Earn 0.15% APY Reimburse ATM fees
Savings	$1	Link any checking account	Earn 0.15% APY
Money Market Savings	$10	Link any checking account	Earn 0.15% APY
Premier Plus Savings	$0	None	Earn 0.15% APY
Select Savings	$0	None	Earn 0.15% APY

Customer Service

You can get in touch with Santander Bank by phone from 8:00 AM to 8:00 PM ET, 7 days a week.

Mobile App

Santander offers a mobile app that enables you to access all of the bank’s services. You can easily check your balances and transfer money between accounts. The mobile app also gives you access to the bill pay center, so you can monitor your payments and add bills on the go.

Learn more about Satander’s mobile app below:

Security

Santander Bank uses advanced digital controls to keep all of your accounts safe. All of your data is encrypted with 256-bit AES when you log into your account. You can easily lock your debit or credit cards through your online account if they’re ever lost or stolen. On top of that, Santander uses text and email alerts to let you know right away if there’s suspicious activity in your accounts.

Summary

Santander Bank offers a mix of traditional and online banking that could work for you if you’re in need of a new bank. The bank offers helpful features like mobile check deposits and online bill pay. Plus, if you live in the Northeast and Florida, you can access Santander’s more than 575 locations and 2,000 ATMs. We also like that Santander’s savings accounts offer 0.15% APY and the monthly fees for most accounts are easy to waive.

Santander Visit Site

Methodology

This review is based on information from Santander Bank’s website, as well as from online resources and customer reviews posted on third-party websites.

Written by

Michael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Trustpilot reviews

See what some customers are saying about Santander

Poor

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Reviews 690

Excellent

Great

Average

Poor

Bad

88%

angela milne

a month ago

Kyle at Union Street Aberdeen is so…

Kyle at Union Street Aberdeen is so kind and patient explaining and speaking me through everything. What a great front line person. Thanks

jakfnfnd

4 days ago

Jeśli już wcześniej zostałeś oszukany, skontaktuj się ze stroną internetową firmy i złóż raport

Byłem prawie o krok od poddania się, po tym jak moje doświadczenia tutaj nie były dobre. Wyświetlanie zdjęć pomogło mi w problemach z odstawieniem

colette hayes

5 days ago

I have NEVER in my life dealt with a…

I have NEVER in my life dealt with a bank that have more control over your bank than you. I have asked this bank to not make any payments for me and they told me it is at their discretion to make any payments they feel like. It was also told to me that they do not have an option to set up overdraft protection the prior times I contacted them. Today December 2, 2023 they made another payment and charged me a $15 insufficient fund fee. I contacted them again and was told that they can make payments on my behalf without my consent and that anything $100 or more will be charged a $15 fee. I asked the rep how I can opt out of this because I should not be responsible for a $15 fee when they made the decision to make a payment without my consent. The male rep told me that it is a $30 charge to do something but at that moment I hung up. This bank is stealing from people. How can you have control over someones account, make a payment without their consent after they have told you many times to STOP and then you charge them for what you have done? NO worries, my account will be closed, Not to mention there are no banks in certain areas just an atm. I had to drive 45 minutes to an actual bank, BEWARE of this scam this bank is pulling and stealing from people just to make a quick $15.

mo samir

6 days ago

Avoid at all cost

Avoid at all cost. Charged me $500 in interest after they received the agreed upon payoff amount for my car loan for the days it took them to post the check to the account. Not to mention they have the highest interest rates. AGAIN AVOID THESE LOAN SHARKS AT ALL COST.

albert canton

7 days ago

Poor customer service

Today i visit 149 street branch on 3 Avenue and spook to a branch manager Cynthia and she was very rude to her customer, when i confronted her about hipedimic. Drug users needle in the lobby that customers has to walk by to get in the bank I have a video of the disgraces i felt walking pass it / in and out.

satroepa greveling

8 days ago

Zeer slecht

Zeer slecht. Houden niet aan hun afspraken.

tracey reed

15 days ago

Having my card declined pur me in danger.

I am tired of having my debit card declined. Today this caused me a major problem when it was declined on the bus. Nowhere to insert the card so left with no alternative than to walk. Time to reconsider my relationship with this bank.

debby quashen

16 days ago

I Hate Santander

I'm doing another review. I went to one of two branches to withdraw money from my account. This after an exhaustive shopping trip. When I tried to make the transition the ATM said not able or words to that effect. Then spit out a receipt saying transaction declined unable to complete. I'd already lost some items which I didn't realize had fallen out of my shopping cart and was forced to make the entire trip back to the store. Then being forced to go to other Santander branch to find out if the same thing would happen. It did transaction declined unable to complete. This branches were the ones at 4514 46th Street and 16th Avenue, and 4823 13th Avenue Brooklyn NY. By this time it was after 1AM. To test my theory I tried to order something online and of course it wouldn't go through. I called Santander as soon as they opened 8AM. They put me through to fraud department or whatever they call it. They had texted me to find out if I tried to withdraw $740, I told them no. When I spoke with the fraud agent it was to say frustration after frustration. He kept insisting that because I attempted to make a transaction that I must have been the one to try and withdraw the $740. I argued for almost thirty minutes my voice getting hoarse trying to tell someone else attempted to make a transaction before me. It was to no avail. They don't investigate. I tried to find out where this attempt took place, it was like going around and around in circles. They indicated it was from the same branch. Now I realize that they were talking about the transition that I tried to make. What do they have for brains concrete? They hire s who don't know what they're doing. They'd already blocked the card before I even got to the bank. They're imbeciles. This indescribably bad. This has happened no less than five times. They are arrogant. Apathetic except where their own self interests are concerned and clueless. As Jeff MacNelly and Ron White said "You. Can't. Fix. Stupid". It's permanent. Additionally I had just dropped off the rent check. And if the account Is blocked along with the card I'm in trouble. I was already having problems with owner. I'd already changed my password and pin number and this was in January. So I'm wondering how long it will be before they hack into my account again. I have something additional to add. I have a condition that developed several years ago. I didn't realize or understand how it could have developed.it is a joint condition. It was barely tolerable. After what happened on Sunday/Monday with my account hacked it became exponentially worse. Afterwards it occurred to that stress is a huge factor in inflammation, and I have been under an inordinate, and unrelenting stress which you have not only caused but have done nothing to mitigate. My hand is now virtually useless because of OA. The people who work for Santander some of whom are inept have no excuse. When I finally received my new card, this must make six by now I can start a collection. I went to the 4823 13th Avenue branch in Brooklyn which is considerably out of my way instead of the 4514 16th Avenue branch since they couldn't activate the card at the counter (unbelievable that this is still going on). I spoke till I was blue in the face explaining the situation about my card being hacked and they still didn't get. I finally gave up. It was my belief from everything that they said that someone else had attempted to withdraw $740 from my account at the 4823 13 Avenue branch which I'd not been to in almost a year. At least that's what I gleaned from my conversation with them. When I asked if there was footage from one of the cameras with a time stamp at the ATM they said No. When I asked why they would only say they don't. (not good enough). Now I'm forced to withdraw money from my account to make sure that no one else that shouldn't gets it.

naomi z

24 days ago

Bank Account frozen when told it would not be

1. They texted me to get to know me 2. I did not reply, did not have conclusive evidence it was them 3. They sent a letter asking me to get to know them before they would freeze the account 4. I called them, went through every transaction 5. They were happy 6. Told me acccount would NOT be frozen and to ignore letter 7. After taking all monies owed to them they froze my account 8. No email, text or other warning 9. All main banking done with them, thay will not answer my calls but say they will contact me in 3 - 5 working days. 10. We cannot eat, they can, and we do not know when they will let us eat

emma baldwin

24 days ago

I hate this bank

They froze my wife and my bank account with no explanation. We are both disabled and we could not top up our gas and electric bills because all our money was in the santander accounts. They don't care that we have not got electricity, so no heating either. Had to to report them to the financial ombudsman to get all my direct debits won't get paid so we will be charged extra money for missed payments. I got Fornax Forensics to sort this out. Stay away from this bank or get your money out before their so called fraud detection team just freeze your money when ever they fill like it. It's all a con from this bank.

gabriela gheorghisor

25 days ago

I hate Santander

I hate Santander, They locked my bank account sense 17 days . I moved some money to my other account in my name and because it was 9400 £ they put in investigation. I’m so frustrated because I can’t access my account and I’m in holiday. I tried to call the bank but nobody can’t give me the details or Information when my account it will be an looked. Definitely I will not be them customers. I hope I will recover the rest of my money

hollie hartley

a month ago

Worst place to keep your money

Santander UK profiteering by withholding my money I have been a loyal customer at Santander UK for around 20 years. I felt betrayed by them from the following event. On 3 July I received a large sum of money from my pension fund into my current account with Santander UK. I called them to transfer some to my saving account with another bank I had opened and deposited from Santander already. They carried out a number of checks with me to prevent fraud, and also asked me to call the bank to make sure the account is genuine and protected by FSCS, which I did. However, I was told that they would withhold my fund for up to 72 hours for further review (did not specify what exactly). I was under the impression that only the amount of money I intend to transfer out was withheld, so I moved more money into this account the next day in order to transfer out to my other saving accounts by myself. To my dismay, I could not move out any money at all from this account (very conveniently, I could pay in). Nobody told me this! As a resuly, I had more fund stuck in this account. I called them the next day and was told again the fund would be released and I would be able to transfer money out within the next two days. After 72 hours (on 6 July), I called them again because the fund was still in my current account without earning any interest. I was told that the "up to 72 hours" promise was a mistake and the truth was that there was no timescale for the fund release because my case was in a queue for the back office to process (for further checks) and there was absolutely nothing they could do to make this process faster. They would not let me know what they had done for the last 72 hours and what checks would be needed that had not been done with me already. I felt hopeless, betrayed and distressed because of the uncertainty. I was told the back office would contact me if needed. Nobody from Santander did call me. I was on holiday abroad from 30 June and came back home on Sunday 9 July. Having not received any call from Santander and having a large sum of money stuck in the current account, I called them on Monday 10 July. I was told at first the same old story about the queue and no timescale. I told them that I felt they were making excessive and unfair profit by deliberately withholding my money at the expense of my interest and that I would contact the press with my story and make a complaint to FornaxForensics and I did. All out of a sudden, the queue at the back office disappeared and the reviews were no longer needed, they transferred my money out and I could move out money myself although the pay-in window for some of my accounts was closed. I asked them why my account was suddenly unblocked but did not get a straight answer. I strongly believe that there was no queue and no reviews were conducted for the seven days, and Santander was profiteering by withholding my money. If I had not made the call to push them, the fund would be stuck in my current account with Santander for a long time.

chris fanelli

a month ago

Not a happy customer

Not a happy customer. After years of being a loyal customer and having multiple accounts with Santander it’s getting to be enough. I can no longer deposit without multiple id’s into my own account and they’ve known me for years. Yesterday I had my daughter make a deposit of a check and they turned her away even with id because she is not on the account although it’s never been an issue before. I’ve heard they are going out and we should get our money out quick.

jennifer b. willis

a month ago

Possibly the worst bank I have dealt

Possibly the worst bank I have dealt with. Blocked my account over two weeks ago, I was told to take proof of the transfer into the branch finally after 2 weeks, which I did. They said they would unblock the account in the branch, instead they said it's going to be blocked another 14 days, one month in total for little reason. Get no help when you ring helpline, they just say they don't know when it'll get unblocked. Absolutely dreadful frustrating service. Another customer that will be leaving! Fornax Forensics have been an amazing positive help for me, having being scammed out of a substantial amount of money they have successfully assisted in retrieving approx. 99% of my loses so far, with no stone being left unturned.

john doyle

a month ago

No OTP in text

Santander regularly sent a OTP text without the code! Fine, I thought I will persevere through the on average 45 minute wait to speak to their customer service, followed this time by an extra 15 odd minute wait for a reply from their tech dept. Which was `problem what problem'. I get a `gas-lighting' reply with helpful questions such as ` have you scrolled all the way down'. Santander the bank that doesn't give (insert your own expletive here) about their customers.

michael shay

a month ago

I went to the Santander Bank in…

I went to the Santander Bank in Wilmington Massachusetts today with a check for $180 which I received for some carpentry work The check was drawn on their Bank but they said that they weren't obliged to cash it Then they had the unmitigated gall to tell me that I could open an account and they would cash it I told them that this was the first time in my life that I have ever been denied money from a bank They told me that the Bank of America also will not cash a check for a non customer which was not true they will cash a check but they charge you $8 for it which I also think is highway robbery What was worse was that the manager just stood there smiling and grinning as if she took pleasure in the fact that I wasn't able to get my money This is the worst bank I have ever seen now I will have to return the check to the homeowner and have her pay me cash If she was smart she would remove her money from the bank The checks that she is writing aren't worth the paper that they are printed on A worthless Bank with a bad attitude

rosie k

a month ago

Customer service doesn’t exist

I have been a customer of Santander since they bought out Waypoint Bank. The Mechanicsburg, PA location is where I usually bank. The teller knows me for years and we have had conversations about life and families; however, she asked me for my license a month ago when I was depositing $900 cash?! Making me feel like a criminal?! Seriously?! Then, I went to their drive thru this past Saturday and the sign said “closed” so I drove around and parked and went inside. The same teller that knows me said hello- but after all these years-saying hello and my name would be so nice. Even the butcher at Karns says Hi Rosie. I had a third party check for $182 to deposit with some cash. My husband signed the check over to me since I was going to the bank anyway and we had overpaid the dentist. My husband is not on my account and this teller proceeds to tell me she could not accept this check? Why? My husband signed it over to me and I said she can call him? She said it’s another Santander policy that changed. I never received notice of the change and it’s not like I was depositing a $10K check. It was only $182. I left and drove to another Santander just because I didn’t want to make the rest of my deposit at that branch. The teller proceeded to tell me in Camp Hill very nicely that I could have deposited that third party check on my mobile app. into my account. At least she offered some help. The other teller in Mechanicsburg-who knows me and she has been there for years-did not offer that solution. Again, made me feel like a criminal trying to deposit a $182 refund check from our dentist. If I can write an obituary for customer service-I would-as customer service is dead.

richard spiers

a month ago

Amazing customer service to sort a…

Amazing customer service to sort a problem with my i phone banking OTPs. Instant pick up of the phone, knowledgeable, polite staff very willing and helpful.

johnnymack

a month ago

Insufficient funds matured ISA

Insufficient funds matured ISA, lol tried to move matured isa that was only making 1.2% interest in isa holding account but santander rejected transfer request from other bank. Santander are very unprofessional stay clear.

john doyle

a month ago

Santander the texts with no OTP

Today all I wanted to do is transfer money from my Santander savings account to my S/der current account. Same bank should be easy. An hour and 10 mins later gave up! I have found 50% of the time the OTP is not included in the text, and I do mean a good 50%. After 30 odds mins on the phone with customers service the guy says the tech dept say the texts are arriving. Yes you guessed it tight, I explained at the start the texts are arriving but without the OTP. it was 30 mins I waited for this answer. It really is the case in my view that S/der just simply do not care about customers. Their customer survice is useless, they know, but do nothing. In addition their on-line banking barely works: again they know and don't care.

layeq moradi

a month ago

En ubehagelig og dyr oplevelse

Jeg har haft en yderst utilfredsstillende oplevelse med denne bank, og jeg fraråder stærkt at tage lån hos dem. Deres forretningsmetoder synes at udnytte enkeltpersoner ved hjælp af overbevisende og vildledende taktik. Når jeg rejste bekymringer om, hvad der virkede som åbenlyst dårlig håndtering af midler, pegede de på min underskrift som deres forsvar. Denne oplevelse har været nedslående, og jeg ønsker at advare andre mod at havne i en lignende situation.

heidi sihvonen

a month ago

Santander helpdesk treats you like a criminal

Santander helpdesk treats you like a criminal, when you try to transfer money between your own accounts. My account got blocked without obvious reason, and I got questioned by fraud team. He was so rude and arrogant. Then he obviously found out that I was only transferring money between my own accounts. I am glad I changed my bank for good!

daniel andersson

a month ago

You can NOT trust Santander Bank!

Cant trust this Bank at all! I inherited a very small amount of money from a relative that passed away about a year ago. Santander Bank is absolutly not cooperating to work things out here. The process have taken over a year due to Santanders non cooperative ways to comunicate. Their representative is not picking up the phone, not answering multiple (we are talking 10x+) emails, refuse to speak in a internationally understandable language on the only phone you can call from another country. I would use a different bank, a bank that will communicate propperly and from a respectful standpoint to its customers/potential customers. Lastly since this behaviour is clearly a blocking behaviour and from my standpoint they are looking to let time just pass so they can keep the money. READ THIS 1/5 as a -5 stars!

gizmobikez

a month ago

latest bit bit stupidness

latest bit bit stupidness from santander,i got an email that says congratulations we've entered you in a £100.000 prize draw in bold red wording,so im thinking, cool until i scrolled down the page clicked on the details button when it says if you have £100 in my account on the 31st of november i'll be entered!! total as i'm disabled and benefitsso there's no chance of me having that amount in my account so close to christmas, so thanks santander thats made mefeel really great,do your research on your customers situation before sending stuff like that,total wind up,30 years ive a customer and they cant even give a a £50 overdraught!

patrick dondeyne

a month ago

Teruggestort zonder Advies.

Ik had 2 Rekeningen en 1 Termijnrekening lopen bij Santander Bank. Plotseling werd het bedrag met rente teruggestort naar mijn Rekening bij Belfius. Een maand erna werd de Termijnrekening (op 1 Jaar) teruggestort op diezelfde rekening. Na een mailtje waarin ik vroeg : "Wat ist er loos ???" Kreeg ik als antwoord, dat ik, desondanks een vroeger positief antwoord van Santander, niet kon bewijzen van waar dat geld kwam. Ik voel me een Fraudeur. Mensen, denk na voor je Bankzaken doet met deze bank.

emma

a month ago

Ridiculous log in shambles

Upgraded our 123 account to the edge account so we could start using our joint account as a spending account and not a savings account as we did with the 123. My husband had never logged in before but wanted access now we were planning to use as a spending account. Details he was sent for his log in in 2019 had expired and so were blocked when he tried to use them. I called up as it is a joint account and asked for new log in details to be sent out to him the girl put me on hold then came back on to tell me I was breaching the account phoning on his behalf and they could only speak to him from his mobile phone number. I thought that's strange as a joint account. Anyway he called back they went through "advanced security" with him asking him questions only I knew as I had access to the account and he never (defeats the purpose then!) So new log in details were sent and when he received them he followed the instructions and it told him he was locked out and to call them. He did so and had to go through ridiculous security again asking questions about the account only I would know, he was then put on hold and then hung up on after 2 minutes. For this ridiculous experience trying to access his own account and then being hung up on and not helped we have decided santander will no longer have our money and we are now moving elsewhere.

david lea

a month ago

This bank is surreal

This bank is surreal. I had my bag stolen abroad including my phone and my card. Three calls later and 2 hours talking to customer service left me a nervous wreck, They have no idea what they are talking about and lie or just make it up when they don't know they are talking about. Their 'team managers' are no better. 'Failed' security 3 times because I was not sure when I last used the ATM. She has happy to cancel my card, but not replace it. Cannot buy ticket home. Cannot wait to leave this joke of a bank.

jordan

2 months ago

Worst bank in history.

Just leave them shut at 3pm and nit a single bank anywhere near me they shut all of them will be closing my account this week and moving elsewhere place is an absolute shambles easily the worst in Britain

dark pony

2 months ago

Iᴄʜ ʜᴀʙᴇ ᴠᴏʀ ᴅʀᴇɪ Wᴏᴄʜᴇɴ (ᴇʀғᴏʟɢʀᴇɪᴄʜ) ᴜ̈ʙᴇʀ ᴅᴇɴ Nᴀᴍᴇɴ

Iᴄʜ ʜᴀʙᴇ ᴠᴏʀ ᴅʀᴇɪ Wᴏᴄʜᴇɴ (ᴇʀғᴏʟɢʀᴇɪᴄʜ) ᴜ̈ʙᴇʀ ᴅᴇɴ Nᴀᴍᴇɴ ᴀᴜғ ᴍᴇɪɴᴇᴍ Pʀᴏғɪʟʙɪʟᴅ ᴅɪᴇ Rᴜ̈ᴄᴋᴢᴀʜʟᴜɴɢ ᴍᴇɪɴᴇʀ Fɪɴᴀɴᴢɪᴇʀᴜɴɢ ʙᴇᴀɴᴛʀᴀɢᴛ ᴜɴᴅ ᴅᴀs Kᴏɴᴛᴏ ɪsᴛ ɪᴍᴍᴇʀ ɴᴏᴄʜ ᴏғғᴇɴ, ᴀʙᴇʀ ɴᴇɪɴ, ɪᴄʜ ᴡᴇʀᴅᴇ ᴍᴇɪɴ Gᴇʟᴅ ᴡɪᴇᴅᴇʀ ᴅᴀʀᴀᴜғ ᴀɴʟᴇɢᴇɴ …

2 months ago

DO NOT BANK HERE

DO NOT BANK HERE. They do not help customers in any way. They do not give valid reasons as to why a LEGITIMATE fraud claim with police report documentation gets declined multiple times. Customer service is a joke. No one knew what they were talking about and they were poorly trained and unhelpful. I lost $2500 after being a loyal customer for 15 years. I am closing all of my accounts here.

seva aliyeva

2 months ago

I was opening the checking account in…

I was opening the checking account in the 1Schank Road. Mohammed was unbelievably intelligent and professional. So helpful and care. Unfortunately i cannot say the same about his manager Narmine Aziz. When i first came yesterday i was not welcomed. I asked several questions and was getting “ i will call you”. I was not going to come back to this branch but occasionally booked the appointment there. I was lucky enough to meet Mohammed.

cliff

2 months ago

DO NOT BANK AT SANTANDER BANK

DO NOT BANK AT SANTANDER BANK. I recently tried to deposit $ in the Exeter, PA branch and they need an ID for everything for security reasons and they said my home address was different from the address they had on file. Funny thing is I NEVER changed my address with them and have lived at the same residence since 2000. They have such great security protocols that they either let someone else change my address or they made a big mistake and of course would not own up to it. Instead I have to make an appointment with the banker of the place and take time out of my day to go fight with them about my address that I never changed. They were rude about it and could not tell me why or who changed my address or own up to the mistake. Great security if someone was able to change my address. DON'T WASTE YOUR TIME BANKING HERE.

rob

2 months ago

Santander a thiefs

I gave 1 star when it shoukd be 0 star....i advice anyone not to use this bank they are criminals... stole money from me. Blatantly crooks...use another bank people

sanford joseph

2 months ago

Worst place ever to bank with for a car…

Worst place ever to bank with for a car loan. All their agents work from home, even the managers which really aren't managers? They have no way to help you. They want you to prove everything even if the dealership did false contracts. Mrs Alexander likes to lie to people on the phone. Can't get it a hold of the c e o at allMrs Alexander 799860 Asked for last 4 digits of social security when she called me Escalation call Senior account resolution officer. Direct supervisor Janet peeler Refused to give me Main managers in charge of dept till I advised a lawsuit Mrs Lydia Stanley main manager I was told Avp of the executive office.. All agents are at home telemarketers Calling from home not even from a corporate office, yet they use verbiage to make you believe they are at the executive corporate branch. Ceo name and number CEO Mr Bruce Jackson she refused to give me any contact information. The while company works remotely there is no corporate office management that can help you. The tsr agents lie to you and can never answer a question properly. They call you asking for sensitive security information which they are never supposed to do When I ask about it, they act like they don't understand what I'm talking about. Now they want me to prove that I'm supposed to be the co buyer, not the main signer. The whole deal is messed up. I'm getting ready to file reviews and complaints everywhere.

shaw perry

2 months ago

If I could leave 0 stars I would

If I could leave 0 stars I would. They place extended holds on any checks you try to cash. Their atm NEVER works. And when you call with questions they send you call overseas to someone who has no clue what they're doing or what they're talking about. Their app and online says checks are added to your account after 2 buisness days, however when you call they will say it's 5 buisness days and that doesn't include weekends. What a horrible banking experience. Makes sense that they are closing branches left and right.

joseph sisk

2 months ago

Mis information I went with daughter purchase…

I went with daughter for her purchase of a vehicle. Alone her payment was too high. I asked that they combine she and I credit wise and payment went down. She accepted terms and off we went. When her tag was due it could not be renewed due to my name being on title. I have negative activity on my license. I didn’t know I’d be on title and certainly did not know that state of Florida would keep her from receiving tag based on my mistakes, but they did. I called Santander and their rep said go to dmv, get a form, fill it out and send to Santander. My daughter and I both went, I took off of work to do so, and dmv knew nothing of such form. Called Santander and then was told that they would overnight me letter and to fill it out and then it could be overnighted back to Santander. I took off 1/2 a days work in order to receive document which never came. Called Santander this same day and was told paper would be overnight and would also be overnighted back to them. The rep did ask before saying it would be overnighted do I have an overnight account to which I said no. Rep then continued on with overnight instructions. I took off from work the next day in order to receive paper, sign and return. Mail ran and no letter. Came to work, called Santander only to be told by mail it can take up to seven days. No apology, no anything, except, for the umpteenth time my daughters balance due (late) on loan. Finally, first rep I spoke to day of “no letter” put me through to title department. They answered, gave title dept and name and immediately I was disconnected. Called back. Waded back through computer bs , got second rep and same story from me. Rep put me on hold to (review) my account. Approximately five minutes later rep said title department stated that it would take up to seven days in mail to receive in mail. They wouldn’t even speak to me! She ask if I’d want to lodge complaint. I said yes and left brief explanation. I’ll see what happens next. Rep said they’d get back within a few days. We’ll see. Thanks for your time.

mr vyas

2 months ago

Opened an easy access saver account…

Opened an easy access saver account online on 10th September 2023, and received a confirmation, Your new Easy Access Saver account is now open. They sent me the account number, and sort code, and said we’ll send 2 letters within the next 7 days, which will be sent separately for security: 1. Your temporary Password 2. Your temporary Security Number Its 3rd October today, and nothing has shown up. I did chase it up but ended with Car Loans dept.

joe

2 months ago

Customer service never satisfied my…

Customer service never satisfied my needs. I had my account broken into several times; two times my accounts was wiped out. The process took over a year to resolve. I had no ability to download activity using csv or quickbooks. There are no benefits to having a Santander account so I closed all my accounts.

sanford joseph

2 months ago

This company harrases me every day with…

This company harrases me every day with calls for my son's carload, they lie to me, refuse to let me speak with a supervisor,refuse to let me talk to corporate, refuses to give me a corporate number, keeps me on hold 2 hours every time I call to just tell me no managers are available to speak too and then never call back. After several calls from thier collections department asking me to verify my secure information over a phone call even every other bank and credit company says that they will never call you and ask for the information, this bank disregards safety and concerns. They allow way over priced cars in Thier loan department and do nothing to help thier banking Customers. They are only for profit even if that means letting shady car dealers rob you. Unlike other bigger more wellknown banks that would not allow someone to over pay for a product like this. But the fact of the matter is their customer service should not lie to people. I should be able to get a supervisor on the phone and should be able to hand out a corporate phone number. So before you use this bank, remember? They are very, very shady and they treat you very disrespectfully. I spoke with a man named Dennis in their collections. Department who tried to defend his sales reps. Rather than just tell me you're right. We shouldn't be calling you lying to you. I also spoke with Simone and the executive corporate office. Who couldn't give me a corporate phone number or a supervisor or a boss? And promise me a call back in 24 to 48 hours. This is a third time I've been waiting for a call back from a manager regarding a formal complaint. Banks like this should be shut down.. but profit right

james pratt

2 months ago

I bought a vehicle 3 months ago from a…

I bought a vehicle 3 months ago from a person who acquired the loan through Santander bank. I bank with a local credit union. Today after multiple conversations about the title and how it was to be sent to me with the lean cleared, my bank speaks to someone one finally and they tell them all the other conversation was wrong that the lean has been released and apparently it's up to me to track down the person I bought the vehicle from months later and have them go to the DMV where the title was registered and it's apparently there job now to get a new title. I've never heard of anything like this in my life, need less to say il never bank or do business with someone who banks with Santander.

shez way

2 months ago

Online Banking Set Up

Tried to sort out online banking, went into a branch and they organised to send me the relevant letters I needed with a pass code and security number. They arrived, tried to sort it and log in but just get "you need to come into a branch with your ID". What the point of the letters if I still need to set it up in a branch?? Absolutely useless!! Might as well not bother with their online banking!!

deborah holland

2 months ago

Worst bank in history

Worst bank in history because there’s a lot ! A couple who died and they refused they froze the account and they’re refusing the inheritance to be deposited they’re refusing anybody to use the money spend the money a lawyer has ordered them to release the money immediately they’re still refusing to allow anybody to touch that money who the hell is this bank that they think that they can take somebody who died there’s a lot of money involved I should say that who left it to two people who are struggling they wanted their money to go to two people and this bank is refusing to allow anybody to touch the money because they know that they’re going to take it out of that bank I think everybody should withdraw their money because if they can freeze this person‘s account when I’m talking millions of dollars and they will not allow them to access the account there’s something not right with his bank are they part of Black rock are you part of Joe Biden‘s agenda what’s going on here I advised him to contact the news and to contact the newspapers and make this go viral and go on Facebook … every search engine and Avenue you can because the one thing is when you mess with an American citizen a patriot your businesses go down !

geoff critcher

2 months ago

Surprised at so many negative reviews…

Surprised at so many negative reviews which are at odds with my own experience. Customer of Santander for many years and today called them to amend my request to transfer an ISA. Within days of submitting my request they increased the fixed rate interest and I was impressed that with a few phone calls they agreed to upgrade my ISA transfer to the higher rate. The ladies I spoke to couldn't have been more helpful and professional. Received a confirmation text within minutes of completing the call. Very happy customer.

colin richardson

3 months ago

today i tried to transfer money from…

today i tried to transfer money from one acount to another twice the ai got it wrong this is now my third revew and its not any better what is going on it used to be easy but this new system is a complete joke and a waste of time

zaffar siddiq

3 months ago

I have been locked out of my account…

I have been locked out of my account and it's been 20 days and three letters in the post and still no access. Had a telephone conversation with many random Santander digital team people who still have not been able to fix my account access. Today spoke to the digital team at some random branch. The first person kept calling me MATE. Not very professional in my opinion. The second person who I was put through to also had no clue and all he wanted to do was send out new details in the post for the 3rd time. I wanted to speak to the manager "Renu Jauhon". I was told within 24 hours. Unfortunately, Santander doesn't monitor their customer services nor do they know how to operate computers. I still have zero access to my account and I am thinking of leaving them. I am so so disappointed.

kate wellesley

3 months ago

Poor rude customer service

Very rude customer service. Went into St Albans branch today waited to speak to customer services. I sat there with my well behaved dogs. The male came out and said rudely we don’t allow dogs it’s written on the door. It wasn’t on the door it was on the side that you don’t see unless pointed out. I only wanted to ask what account to reinvest my maturing isa s into. I’ve got the answer metro. There was a display up about how poor customer service was in the Santander bank I thought I would not display that….. now I know why. anyway metro came top and do allow dogs. I ve given one star as you can not give 0 !!!!

james

3 months ago

They don't answer the phone and they…

They don't answer the phone and they don't respond to complaints.

mr worrall

3 months ago

What a joke

Santander customer services put me through to 6 different people each time on hold for 20 minutes . One department sounded like they were having a party in the background laughing singing you name it and after over an hour i got sent back to where i started at customer services who still didnt resolve my issue . Do not bank with these jokers.

carol macmillan

3 months ago

DID NOT CARE HANG UP ON ME …

They asked for social security number and hang up on me. Rude supervisor didn’t care to listen to my questions. Bank told me not to use debit card except for atm

dave capella

3 months ago

Terrible bank went in to cash a $500…

Terrible bank went in to cash a $500 check from my account with Santander - would not cash without my having a debit card with them - i dont want that-Then said they needed to send me a text - I said no - I had given them my drivers license which is a verified License and said they didn' need my phone. Said this was their new policy. i will be moving to TD bank much better customer service. May also be that Santander has had so much money withdrawn they may be on the verge of collapse.

veronique buan

3 months ago

you can wait and wait

You have to wait for ages for someone to answer your call if they do. Today I have tried 3 times for 30mins or so and never got an answer!! what is going on?

katy webster

3 months ago

AVOID this bank!!!!!!

AVOID this bank. After 10 years with them, they have made it practically impossible to bank with them anymore. We held 12 business accounts with them. They would open further accounts for us. Switched between my husband and l whom they would talk to on various accounts - when we were both registered users! Their operators make mistakes with addresses, which renders you invalid to talk to them. They ignore mandates! It's a SHAMBLES! We left and went to a much better bank, who habe helped us grown our companies - not hinder us as Santander did. Please DO NOT consider this bank for any of uou business needs. They will close your accounts either no explanation after 10 years of being a loyal customer. AVOID AT ALL COST!!!!!!!!

john atkinson

3 months ago

Just wasted 1hour 39 minutes.

Just wasted 1hour 39 minutes. Will now have to call back tomorrow to sort out problem with new Easy Access Saver account. Tried in my local beach first to open this new account, got an appointment for 20th September and by then Limited offer could be over.🤬

shruthi reddy

3 months ago

The customer services are so slow

The customer services are so slow, I had to wait for so so long more than 25 minutes mins for one call. They just waste time. Also, unrecognised payments keep going through my account. They refund and sort, and then money go again.

jenny hall

3 months ago

Never ending wait for calls that give…

Never ending wait for calls that give no resolution. Rude snarky staff. A joke. Please do not bank there.

brad r

3 months ago

Was with santander since 2015 had a…

Was with santander since 2015 had a basic account & wanted to change to a current account, after around a month later I got a reply saying I didn't fit there criteria, So I rang up santander & asked why I had been refused a current account, i was told it was to do with my credit report, So I my checked credit report and it was good, when telling the customer advisor on the phone that there was nothing wrong with my credit report he became obnoxious & a rude little pri.k I put the phone down, what the hell as happened to santander it used to be such a really good bank they used to care about there customers and were always there to help, Anyway I've now moved to Chase Bank & believe me there customer service advisors are spot on.

natasha

3 months ago

Security checks are ridiculous

Security checks are ridiculous You cannot make a 5k payment online. If you do it gets blocked and takes 40 minutes to get through security checks. This is ridiculous how their process is not more streamlined I don’t understand. I am surprised all their customers have the time to Go through this with them, definitely considering changing banks due to this

dana

3 months ago

Supervior nastytacted customer service spoke to…

I contacted customer service spoke to supervisor Nancy she was very unprofessional rude mean did Not understand my issue I have been a long time customer a senior should not be treated that way was very upset and hurt be s supervior she could help instead she offered me and was not very kind please advise thank you Dana Clarke 6178423651

rita naert

3 months ago

Niet goed begonnen is niet half gewonnen

Iemand die hier een spaarrekening kan openen verdient een medaille. Voor mij hoeft het niet meer. Meer dan een maand bezig met proberen en telkens vragen ze andere documenten die ik niet zou hebben opgestuurd. Ik had echter al een bewijs gekregen dat alles oké was met een rekeningnummer. Ik vertrouw die bank niet !!!

rtar

4 months ago

Website is CONSTANTLY having issues…

Website is CONSTANTLY having issues that show transactions being processed twice. Can't call a local branch...."We have nothing to do with that....you'll have to call customer service".....call customer service....get IT.....they could care less & don't even offer a BS ETA of when it will be corrected. SUPER IRRITATING! Today is probably at least the 4th time this has occurred. Thankful that I have the money that nothing will be overdrawn, nonetheless still annoying.

asanute jr

4 months ago

If you see employees coming and going

If you see employees coming and going, this is usually a very bad sign. They go through employees more often then I change my socks! I'm very disappointed, because, some employees really try, but are overshadowed, because of very bad MANAGEMENT!!! They need to install a revolving door to keep up with they mass exsedous of employees running 🏃‍♀️ from this place, this is the location across from Burger King!!!

cindy carreiro

4 months ago

Rude teller

Why are people being made to answer personal questions in the middle of a bank lobby by a teller to cash a 160.00 check? When you have triple that amount to cover it? Than told they had to send a code to your phone for you to use your account I've been with this bank for more years than this young man has been alive! Chris you need a new job!

marie k

4 months ago

Appalling experience

Poor customer service, as a personal loan customer I cannot get a response to 2(!) complaints that I left over the phone for over 2 months. I was having an issue with the balance for my loan still showing last month's figure on the app, and getting a different figure when calling into an automated system on the phone. The customer service department does not care about the issue, in fact when I was talking to the customer agents it felt like I was talking with incomptenent robots. Ultimately, if I cannot see the balance reflecting correctly on a mobile app, I wonder what goes on internally within the business and what mess they have with the back end processes. To me this is a simple issue to fix and I should have received an apology and a resolution, but since no one at Santander actually cares about fixing an issue I got very vague "we will send you a breakdown of charges over post", despite me asking not to do it since I am travelling for the next couple of months and won't receive it. They like to shift the responsibility off of themselves to make sure they do the least work possible and do not care about helping customers with the resolution. When I called for the second time after no one followed up about my complaint, I again got no satisfactory response, in fact it turned out that no complaint was not logged and my 50 minutes with the previous agent was time wasted because they had no record of it. I left another complaint and no one contacted me again after this. It's been almost a month at this point. Someone from Financial Conduct Authority needs to investigate them, because this way of conducting business is an absolute joke. I will take my business elsewhere in the future.

bella atwood

4 months ago

Worst bank ever

My house went from dual income to a single income due to job loss. While constantly being in contact and explaining our situation while simultaneously asking for help we are told they are unable to help as we are constantly playing catch up after covid affected our household. The only way they could help us is if we were able to pay everything we owed. If we were able to pay what we owed we wouldn't need help. One of the house members is waiting for the state to give them their unemployment benefits. While we are unable to do anything as we are drowning in other bills they repossessed our car which makes it hard for our family to get jobs. Once this is all over we will never use Santander again. They have no empathy for those in need. They have no passion to help those affected.

hoola hoops

4 months ago

impossible to hear reps

I called in before 8 am est to bank customer service, I couldn't hear the person who answered nor even myself because of the echos in the room from the other people talking so loud close by, it was overpowering my conversation. I think banks outsource customer service to individuals at actual prison or homes where unfortunately the quality of phone connection is very poor. The room they are in is not the right audio environment host a call center. I tried it twice and hung up. When you're struggling to hear your own voice in your own home because of the audio coming in through the phone it's absurd. Thinking of going to another bank. They need to stop outsourcing their call centers if they don't intend to monitor quality.

ann elizabeth hossenbocus

4 months ago

Think again

Santander closed my long-standing account unexpectedly and suddenly, thus depriving me of the ability to switch to a newly opened HSBC account. The excuse for closure, which I found only after multiple lengthy calls and branch visits, was flimsy and unacceptable. The complaint department was worse than useless. The saving grace was the kindness and patience of lower echelon staff, whose hands were unfortunately tied. Some advised me to complain to the ombudsman. Others advised moving on to another bank. I did the latter, but instead of the former, I decided to write this. If you are thinking of using Santander, think again! Dr Ahmud Hossenbocus.

washington ibanez

4 months ago

El peor banco

El peor banco y el peor servicio al cliente. Te hacen cobros que no son y después no te devuelven el dinero

denise gillham

4 months ago

Horrible bank

Horrible bank. Constantly blocking access through phone or Internet, and then sending you on a wild goose chase to get back in. They don't have an adequate number of branches, don't allow wire transactions online, etc. You can do so much better with all the other banks out there. Avoid this one.

slavi dillane

4 months ago

STAY THE HELL AWAY FROM THIS BANK!!!!

I hate this bank we just got our auto loan we were set for 700.00 month and now their billing us twice. I finally refinanced with Azzura Credit Union! We are so happy 😀 with them and the customer service. You get to talk to a live person. I know Santander is going to get an alert about this review but idgaf 🤪!!! PLEASE STAY AWAY FROM THIS BANK THEY DONT CARE ABOUT THEIR CUSTOMERS ALL THEY CARE ABOUT IS SCREWING OVER THEIR CUSTOMERS!!!! STAY THE HELL AWAY FROM THIS BANK!!!

ian sturgess

4 months ago

absolutely amazing Bank.

Absolutely amazing Bank. I opened my first bank account aged 16 in 1985 with Abbey National,now Santander.I am now 54 and I am still banking with them because they have always seemed fair compared to all the other banks. Recently I paid a nominal fee to a website for a restricted membership,over the following months money was taken from my account,ranging from £47 to £71 and this was not once a month,but whenever they sore fit.Once I detected this I contacted the Santander Fraud Squad and asked them to stop any future payments,which they did.I admitted full responsibility and said I was not asking for recompense,but to just stop any future payments. Within 48 hrs. my account was re-credited £829.98,which I was absolutely gobsmacked,because I thought I had lost it all.So an absolute high five to the Santander Corporation,but a massive thankyou to all the Santander call operatives who helped with my enquiry,they have done an amazing job in customer support. I felt I had to ring the Fraud Squad back to thank them and when I spoke to Sarah,she was amazing,she genuinely sounded pleased for me and we had a nice chat,for about 20 mins.(please don't abuse these people they are only doing their job). SO IF YOU WANT TO BANK WITH SOMEONE MAKE IT SANTANDER. They are truly amazing.

libby

4 months ago

This is the worst bank always blocks my…

This is the worst bank always blocks my card and blocked my online banking and when I rang up left me on hold for 40 mins just for them to tell me I need to come into the bank to sort it women looked like she had no idea what she was doing it is a joke needs sorting out.I’m even thinking about moving bank accounts because of how bad they are

jacqui

4 months ago

Wanted to move matured field bond to…

Wanted to move matured bond to another account. Spent 15 mins on phone. Then got a phone call back, rang them to make sure it was Santander, then on phone over 30 mins. Why does it take so long to do a simple transfer when they won’t allow me to do it myself- says I have to ring them Bank is fine but customer services are rubbish - they should be trained better

lance hesketh

4 months ago

Most unhelpfully business banking thier…

Most unhelpfully business banking thier is wouldn't recommend

mohsen rezaei

4 months ago

0% recommended

+ Positive: Fast contract - Negative: So many things, that I don't even know where from to start: - Higher interest rates compared to the competitors, 30-40% more - They take any apportunity to increase the rates, even when the market is relatively stable. - Virtually no customer service, they just listen to you, but do not apply your requests. E-Mails are not responded, or are responded after a long time via posts, if you are lucky. Very bureaucratic in the 21th century - The worst thing is when you pay more money in advance to reduce the monthly rates, based on the contract. If you are lucky and after 10s of E-Mails and calls your request is accepted, it will be applied after several months, and you have paid the default monthly rates already in between! In summary, if you are looking for a bank with high interest rates and a perfect customers don't care servie, here is the right bank.

lara

4 months ago

NIET AAN BEGINNEN

NIET AAN BEGINNEN, VRAGEN TE HOGE RENTE, WIJZEN JE AF OOKAL KAN JE HET WEL BETALEN EN HEB JE GEEN NEGATIEVE BKR. HET IS EEN CORRUPTE BENDE EN BNN KASSA HEEFT DIT AL LATEN UITKOMEN. EINDSTAND, LAAT ZE MAAR LEKKER OPGESCHORT WORDEN. ZE VERDIENEN NIET EENS 1 STER. REAGEREN NIET OP JE EMAIL, OOKAL HEB JE BEWIJZEN GESTUURD. ZE WETEN DAT ZE ONTERRECHT HANDELEN EN ZULLEN DAAROM NIET REAGEREN. EINDSTAND NIET DOEN, HIER OP TRUSTPILOT KOMEN ZE AL UIT OP ZEER SLECHT.

sandra

4 months ago

Santander

Think so bad Santander alllot of closed down with online bank all rent too high was too keep it open All Santander was in serious trouble

james

5 months ago

Get away as fast as you can

They bought my loan from another lender. They didn't bother to get my title from the original lender, not even when I paid off my loan. They didn't bother to ask for it, only noted that the title was 'released' but not sent. They didn't bother to tell me that either. Months later, their customer service is annoyed with me because I'm unhappy. Don't bother. Choose any other lender.

barrie howard

5 months ago

Appalling customer service.

I currently live in Portugal but I'm English and I still need a UK bank so I've kept my current account open. It is almost impossible to contact Santander UK Banking when there's a problem. The freephone international number does not work outside the UK. There's no email address. The chatbot is useless. Dialling the international number always results in being put on hold after spending ages keying in personal details. My mobile phone bill shows I've spent over 50 euros waiting for someone to take my call. If Santander really are trying to get rid of all personal clients to focus on business accounts then at least have an exit strategy, communicate it, and move on rather than treat customers so poorly until we surrender.

esmail nobari

5 months ago

After 20 minutes telephone conversation…

After 20 minutes telephone conversation I was reluctantly promised a call by a branch at 10:30 on Friday 14th; it is very disappointing that this promised call was conveniently ignored.

ron stotzer

5 months ago

How can I complain and get compensation…

How can I complain and get compensation for what you done with Me? You freeze my account without telling me now I can't pay my bills ..how can I survive this? You want be happy when your bank will close your account one day..

john honda

5 months ago

Camden £200 missing from sealed cash bag

I withdrew £1,000 from Camden branch,. They gave me cash in a sealed bag,. When I deposited the cash, still in sealed bag, into another bank 1 hour later I was informed there was only £800 in the sealed bag,. Santander said they checked their accounts and found no discrepancies, gave me a complaint reference number,. Said 2 people had counted the cash,. Said their complaint team will investigate,. I did not see any checks performed,. No verification of any checks performed,. How could this happen?

vincent

5 months ago

When you do get through ,I bealive they…

When you do get through ,I bealive they employ people working from home,and the result is most of them don't want to help ,as they aske the most ridiculous security questions knowing you can't ansewer so they put the phone down on you. This happened every time I have phoned

john lawrence

5 months ago

Card scam sorted

I was unlucky enough to have money spent on one of my cards and the fraudulent scum bags tried to spend on my other card. Santander messaged me so I contacted Santander and spoke to a lovely fraud department lady who put at ease and sorted the whole thing out for me new cards & numbers. ( The person I spoke to was having a new boiler fitted as we spoke so it couldn't of been easy for her so bless ya cotton socks lady and thanks for sorting me out ) ☕🍪

valued customer

5 months ago

One of the worse banks in UK

One of the worse banks. I have sent money to my friend and they have blocked my card due to fraud. I was in the bank giving all details and confirming it was me sending money still asking for stupid evidence. I can get my bank card unlocked for more than a week.

darren bailey

5 months ago

Horrendous bank poor beyond belief they…

Horrendous bank poor beyond belief they cannot even reset your account so switch as soon as you can

alexander sapong

5 months ago

Santander has chosen to harbor a con…

Santander has chosen to harbor a con artist who stole $75,000 from myself and hundreds of thousands of dollars from others in a ponzi scheme. He was arrested, charged and found guilty by RCMP in 2010 His name is Jack Shapira whom lives in Winnipeg, MB. Despite countless complaints by myself to Santander by email, phone and text, this criminal is still working with Santander and goes out to bad mouth me on 3 occasions that I know of and most recently the coward got his girlfriend Mariah that also works with Santander to go bad mouth me to dealership I work with trying to once again use his position within this bank to jeopardize how I feed my family on top of stealing $75,000 from me

damiananna kalinowscy

5 months ago

Jesteśmy zadowoleni

Jesteśmy zadowoleni. Wszystkie przelewy szybciej niż gdziekolwiek indziej. Do tego nieograniczona liczba subkont na oszczędności - bardzo ułatwia to życie. Wszelkie reklamacje i problemy rozpatrywane są naprawdę szybko.

millie

5 months ago

Worst bank ever.

Worst bank ever. I never had such issues. I got a credit card and wish I hadn't. Got married wanted to change name - couldn't. gotta go to branch (none nearby) so left it. Decided to close account to keep my credit record with correct details - can't log in. Rang to change mobile mumber - 3 weeks later still can't get OTP. I just wanna close the damn account!!! Sod u Sandi

anisha

5 months ago

No fraud protection

I’ve been banking with Santander for many years and that’s my only bank. My entire family use Santander. Recently I got scammed by a travel company and I contacted Santander asking them to block the transaction/ give me my money bank. They were of no help and blamed me for what happened. I am extremely disappointed. I had no help whatsoever from the bank in finding the person that took my money. It was over £2000. I provided them all the proof I had. I even wrote a letter to them which they rejected. I don’t think I’m going to stay with this bank after this incident. I can’t trust them anymore. Hoping someone reads this and gets back to me.

murrell heinemann

5 months ago

Not user friendly

1 Mobile banking limited, 2 No local office as they all been closed within 20miles. 3 Can't deposit cash with no deposit slips at Mac machine, nor can fit cash or change. 4 Not having local customer support to even order Deposit slips is a hassle. Your a real disappointment in the banking industry!

fsj

5 months ago

Santander uncaring towards their customers

I agree with all those people who are having problems with Santander locking them out of their accounts. I went into my local branch to draw out money to buy a car. Santander thought I was being scammed & locked me out of my account nearly 2 weeks ago. No number of rational explanations would change the mind of these uncaring back-room staff, who don’t give a dam. Countless phone calls get the same dead pan answer you will have to wait. Wait for what? I have even offered to deposit the money back to no avail. Each call staff member, keeps you waiting, over 40 minutes in some cases & tell you I must wait. They will not give a date & keep you entirely in the dark, ask the same inane questions of why I wanted the money as have all the others. Perhaps it’s a trap or maybe they are just wanting to hang on to your money which is earning 0 % interest to boost their coffers. I agree they have a job to do but why stretch it out & cause me a lot of stress & inconvenience

nilam popat

6 months ago

Appallling and No understanding of mental health

Appallling, no understanding of mental health issues, have frozen my accounts for 2 weeks and the staff of no help. They are a disgrace what's the point of copying them into this - they don't care what they do to people! - 20 stars

jean heathcote

6 months ago

Savings Account misfortune

Had my savings account pass book took off me, as they were being withdrawn and was told I would have to have a cash card to replace it. This has now turned out to be some kind of current account, which was never explained to me in the beginning. As a savings account you do not expect letters from the bank saying that if you don’t purchase or withdraw monies from the above, the card will be closed.

alexander duckett

6 months ago

Appalling service from Santander Fraud…

Appalling service from Santander Fraud Department today (20 June 2023). I waited 15 minutes for the agent to research the detail then recited to me a monologue that took an eternity. The background noise was horrendous and sounded like all the agents were in a small cubicle together. I’ve never known such awful background noise. Senior people (I’m loath to refer to leadership) should call the service or even try being an agent for a day/week to experience how challenging it is for your front line agents.

clive stevenson

6 months ago

This is the worst bank I’ve ever had…

This is the worst bank I’ve ever had the misfortune to deal with. Locked out of my account now for six weeks despite 10 phone calls, and each time being told the issue will be resolved within 48 hours —— nothing, nada - still locked out and on going. No matter what I say to the numpties they employ to answer the phone they will not elevate my call to a manager or someone with the authority to resolve my issue. I only gave one star because zero was not an option. Santander customer service is abysmal!!!! Avoid this bank at all costs!

dan

6 months ago

Santander employee acting like a fraudster

A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security". At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information. Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee !? I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy. This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, and it helps them from clearing out people's bank accounts.

imad daoud

6 months ago

Took forever to clear a check

I have been a Santander bank customer since 2018 , recently I had to deposit a check with a large amount from my work , I did the deposit on 6/5/2023 as of today 6/12/2023 still on hold even it was cleared from my boss bank on 6/8/2023 I called the branch manager and his excuse was that I don't have average deposit with that amount. I'm going to close my personal and business account with Santander and definitely will go with Chase Location: East Brunswick New Jersey USA

liam judge

6 months ago

Worst bank i have ever dealt with. AVOID.

When i try to reset my log information on their useless online banking website it tells me "details not recognised". They're crap at sending out anything in the post too when i request a new PIN number, etc. They tell me lies on the phone that "it's on the way" but it never shows up. Avoid dealing with these people and take your custom elsewhere, (somewhere where they have brains that properly function)

cliff

6 months ago

I wish I can give 0 stars!!!

I wish I can give 0 stars!!!! They keep sending me mails that approval is high and they can give me a loan. I tried applying and they didn’t approve my loan right away as they said in the mail. After two weeks, I decided to call and follow up. An hour later, they sent a denial letter stating that they cant find my application?! Stupid bank!!!! Never again

neil buist

6 months ago

I can only give a rating of 1 star…

I can only give a rating of 1 star because I cannot leave 0stars my online account has been blocked for 6days now as I tried to make a transfer to my raison account so if you want to stay in control of your own money do not go anywhere near this bank customer service is absolutely terrible can't get anyone to help please please please stay away from this bank I will be switching asap

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