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Santander Bank Review
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Reviews 595
Santander
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Santander
Santander
Poor
Reviews 595
Michael Graw
Nov. 15, 2022
2 min read
Michael Graw
Santander Summary
Santander Bank blends both traditional and online banking. The bank has more than 2,000 ATMs across the Northeast and Florida and a capable mobile app that supports check deposits, bill pay, and instant transfers. Santander offers competitive interest rates on savings accounts, and provides users with credit cards and loans in addition to online bank accounts.
Pros
  • Over 2,000 ATMs and 575 branches
  • $25 minimum deposit
  • Competitive interest rates
Cons
  • Branches and ATMs are mostly in the Northeast and Florida
  • High overdraft fees

Santander at a glance

8.8
Editorial score

Fees?

Low fees, waivable
8.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
10.0

Customer service

Early morning, evening and weekend phone service
6.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities
10.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
10.0

Santander Santander Visit Site

Advantages Over Traditional Banks

Santander Bank is a traditional bank with a number of online banking services. You can manage your accounts, deposit checks, pay bills, and transfer money all through the online portal and mobile app (for iOS and Android). On top of that, Santander offers a range of services, including loans, credit cards, and retirement investing accounts. 

Cutting-Edge Banking Services 

Santander Bank makes it easy to manage your finances through the mobile app. For example, you can deposit checks instantly from anywhere using your smartphone, or transfer money to friends and family using Zelle. The online bill pay center enables you to handle all of your bills—including the ones that can’t be paid electronically—from a single mobile-friendly portal. 

Traditional Banking Services

Santander Bank started as a traditional bank before moving into the online banking sphere. It has more than 575 branches and 2,000 ATMs, although most of these are in the Northeast. Santander offers several rewards credit cards, lending programs for mortgages and personal loans, and retirement investing accounts. Santander also has a commercial banking arm that offers banking and lending for small businesses. 

Interest Rates and Fees

Santander has several checking and savings accounts with different fees and benefits.

If you’re interested in checking, you can choose between four account types:

  • Basic: The Basic account has a $3 monthly fee that can’t be waived and requires $25 to open.
  • Simply Right: The Simply Right account is similar to the Basic account, except that it has a $10 monthly fee that’s waived as long as you make one transaction per month.
  • Premier Plus: The Premier Plus account is an interest-earning account that reimburses ATM fees. It requires a minimum deposit of $50 and has a $25 monthly fee, which is waived if you have a $25,000 balance or at least $4,000 in direct deposits each month.
  • Select: The Select account is similar to the Premier Plus account, but requires a $150 minimum deposit and has a monthly fee of $75, which is waived if you have $150,000 in assets with Santander Bank.

For savings, your options are Savings, Money Market, Premier Plus, and Select. Santander’s Savings account has a $1 monthly fee and the Money Market account has a $10 monthly fee. These fees are waived if you have a Santander Bank checking account. You can only open a Premier Plus or Select savings account if you have a Premier Plus or Select checking account.

All Santander Bank savings accounts start out with 0.15% APY. You can earn up to 0.25% APY if you have a balance greater than $100,000.


Mo. Fee
How to Waive Fee
Key Benefits
Basic Checking
$3
None
No transaction requirements
Simply Right Checking
$10
Make one transaction per month
Waive account fee
Premier Plus Checking
$25

$25,000 balance

$4,000 direct deposits

Earn 0.15% APY 

Reimburse ATM fees

Select Checking
$75
$150,000 balance across Santander accounts

Earn 0.15% APY

Reimburse ATM fees

Savings
$1
Link any checking account

Earn 0.15% APY

Money Market Savings
$10
Link any checking account

Earn 0.15% APY

Premier Plus Savings
$0
None

Earn 0.15% APY 

Select Savings
$0
None

Earn 0.15% APY

Customer Service 

You can get in touch with Santander Bank by phone from 8:00 AM to 8:00 PM ET, 7 days a week.

Mobile App

Santander offers a mobile app that enables you to access all of the bank’s services. You can easily check your balances and transfer money between accounts. The mobile app also gives you access to the bill pay center, so you can monitor your payments and add bills on the go.

Learn more about Satander’s mobile app below:

Security

Santander Bank uses advanced digital controls to keep all of your accounts safe. All of your data is encrypted with 256-bit AES when you log into your account. You can easily lock your debit or credit cards through your online account if they’re ever lost or stolen. On top of that, Santander uses text and email alerts to let you know right away if there’s suspicious activity in your accounts. 

Summary

Santander Bank offers a mix of traditional and online banking that could work for you if you’re in need of a new bank. The bank offers helpful features like mobile check deposits and online bill pay. Plus, if you live in the Northeast and Florida, you can access Santander’s more than 575 locations and 2,000 ATMs. We also like that Santander’s savings accounts offer 0.15% APY and the monthly fees for most accounts are easy to waive. 

Santander Santander Visit Site

Methodology

This review is based on information from Santander Bank’s website, as well as from online resources and customer reviews posted on third-party websites.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Santander
Poor
Reviews 595
on
Excellent
7%
Great
1%
Average
1%
Poor
3%
Bad
88%
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christina good
21 days ago
Extremely helpful staff
Extremely helpful staff, painstaking, friendly and reassuring. Excellent service. Please don't close down my local branch! It is such a relief to be able to speak to a human being face to face when you are having difficulties. Thank you!
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cliff
18 hours ago
I wish I can give 0 stars!!!
I wish I can give 0 stars!!!! They keep sending me mails that approval is high and they can give me a loan. I tried applying and they didn’t approve my loan right away as they said in the mail. After two weeks, I decided to call and follow up. An hour later, they sent a denial letter stating that they cant find my application?! Stupid bank!!!! Never again
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neil buist
2 days ago
I can only give a rating of 1 star…
I can only give a rating of 1 star because I cannot leave 0stars my online account has been blocked for 6days now as I tried to make a transfer to my raison account so if you want to stay in control of your own money do not go anywhere near this bank customer service is absolutely terrible can't get anyone to help please please please stay away from this bank I will be switching asap
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john tierney
18 days ago
Probate Information
My father passed away recently and we needed the balances for each of his accounts to commence probate. Santander were appalling at this difficult time - 5 weeks to obtain - their letter also contained information which would have been useful at time of passing. We were told repeatedly over a 3 week period that the letter/balances were in the post. The only way we could eventually obtain the letter / balances was to file a formal complaint and ring every day. On receipt of the balances / letter we then received an insulting letter from their complaints department stating they had replied within the requisite timescales. Nonsense. Result - Santander delay the transfer of the money from their bank for their own benefit. We have concerns about how difficult it will be to close my father's accounts and actually transfer the money once Probate is resolved!
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nancy drew
21 days ago
After four years of car payments
After four years of car payments, lose my job as an 988 operator helping save peoples lives, my state has no unemployment office, no fault of my own communicated with them every step of the way made four months of payments no job or income, no way to do the ID, Me requirement as a social worker went to work in retail, to pay them they would call me when with a customer lost that job, finally get job in my field and let them know my first check date like anyone has control over a companies payroll still had no problem ruining my credit, two days later reported barring me from future employment in my field for the next two years? Beyond unprofessional. I worked through the entire pandemic and still saving suicidal people understand why people are giving up these days. Will just file bankruptcy for a thirty day ding that will be on my report for 7.5 years.
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p
21 days ago
Don't bother downloading santander…
Don't bother downloading santander boosts, suppose to give you cashback, total waste of time, brought something at the beginning of January, almost 5 months later cashback still pending, their savings interest rates are rubbish, only joined them to get the switching bonus that was on offer at the time, time to switch again I think especially now I have seen all the negative reviews on here.
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tom
21 days ago
After 20years of using Santander they…
After 20years of using Santander they closed my account. No explanation at all. I have £1,406.86 in the account and I am struggling to get it back as the account is closed now. They said they will send a cheque but still no explanation. Disgusting treatment from such a large company. I have made an formal complaint. Strongly advise to bank else where.
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ahid chowdhury
22 days ago
Santander worse bank in U.K.
Santander bank blocking Costomers account thousands of Costomers money has being unlawfully retained by Santander. I’m one of them victim as well. I was making few small regular transactions in to my NatWest bank account they’ve blocked me in less a month twice Costomer service is awful absolute 0 tolerance with no gratitude no Costomer care I’m absolute devastated by the fish mongers avoid them.bank with Halifax Lloyds or NatWest or Barclay bank.
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joy vann :
23 days ago
Unhelpful,unkind staff member
Santander urgently need to offer training to their Clumber St Nottingham,branch customer service staff.The female I spoke to this morning had no knowledge of the disability needs of a long standing vulnerable older customer .A very unpleasant visit to what used to be a branch with staff who were efficient,kind and helpful
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zoli b
a month ago
Annoying when trying to deposit a cheque
In general, it's fine but useless to deposit cheques. The app is refusing to accept the photos taken, despite being able to read clearly the amount. There is no option to upload alternative images and/or accept deposit temporarily until it can be fully verified. This is most annoying, especially when the deposit amount is small and we're forced to visit a branch. Not useful for an account that charges £3 per month for the "privilege ".
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diana and ron
a month ago
Useless
Useless. I notified the bank that I am out of the country. When accessing my account I keep getting temporarily blocked out. It’s just taken me 20 minutes to do a ‘quick transfer’. I’m not surprised ……. When I return home I will be moving my e-savings to another bank (CHIP which gives more interest) as I don’t want Santander to have access to it to make money for themselves.
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emmanuel morrison
a month ago
Worst bank to deal with I got an…
Worst bank to deal with I got an international transfer from America they blocked my account and asked for prove of transfer I sent them everything and told them what I’m using the money for the fraud department sent a letter to the American bank for my client and friend to confirm he did it and signed that he transferred it is solely responsible for the transfer instead of them to call me they didn’t I had to call them for an update they told me they need a proof of correspondence between me and my friend and client in America how is that even your business I asked them to return the money back they are refusing to do it they want to keep the money worst bank in the world I will never recommend them
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kristina botros
a month ago
My account got blocked from depositing…
My account got blocked from depositing checks .... I called and they said go into the branch ... I went to the branch and they kept asking me about whats the checks for .... this is terrible ... I waited for about 30 mins to be helped ... and then I leave they told me they can give me fraud number to call . they are reviwewing my checks ... worst bank ever .
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s ez
a month ago
used to be a great bank with a human…
used to be a great bank with a human touch but took a nose dive in pandemic and stayed there takes ages to get to a real person who never is helpful not a one off even only way to get anything is to complain I went from nearly 2 decades of happy service to last 3 years of horrible services
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daniel mcaffrey
a month ago
RUN FAR AWAY
So, I took on an auto loan, knowingly with an absolutely horrid interest rate. I figured I'll just make principal payments to offset the interest rate. Santander doesn't accept principal payments, and they don't tell you that up front. You have to go in and find your transaction history, to find the thousand extra dollars a month you've given them actually goes towards the interest on the fully matured loan. And, your extra payment just goes towards next months payment, not towards the principal balance of the car. Shady company, shady bank and almost impossible to work with.
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john reid
a month ago
Michelle from the Argyle st Glasgow is…
Michelle from the Argyle st Glasgow is a great advert for Santander...she couldn't help me enough she was right down to earth... Michelle gets a 10 out of 10 from me and a big Thank You.Look after Michelle Santander she's a star. John...27/04/2023
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customer
a month ago
Applied for an ISA on first day…
Applied for an ISA on first day possible, April 6th and was accepted. On Weds 26th I was still waiting for login details and password in post to be able to transfer cash in. Online bot utterly useless when chasing up delay, and after a lifetime on the phone I managed to get hold of an actual human on Friday 21st who assured me everything would be with me on Monday 24th latest. Nothing came by 26th, so 3 weeks after the application was accepted I gave up and transferred my money into an existing Barclays ISA in 2 minutes. Absolutely useless to deal with, so I’m happy to take 3.4% interest at Barclays over 1 year instead of Santander’s 4.15% because they’re 100% better at customer service. Sorry Santander but your rubbish service has cost you my business.
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derek wisdom
2 months ago
Appalling Service
Went into branch in Ramsgate to open an ISA. Was told that I needed an appointment and the next available time was in a month. My sister had the same problem in Cardiff. I then opened an account online which took a week because a security and password has to be mailed. Then, when I accessed my account online it showed that the balance was zero (surprise, surprise) but did no show what you need to do to make a tranasfer. I phoned the help line but got no answer. The Chatbot was useless. My experience is that the bigger the bank the worse the service.
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james miller
2 months ago
The worst bank ever sold my caravan got…
The worst bank ever sold my caravan got paid in my account 8 weeks now been blocked out my account no money no wages no explanation No help from customer service
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sonny burnett
2 months ago
Ruim vijfduizend euro aan rente betaald…
Ruim vijfduizend euro aan rente betaald op een doorlopend credit van vijfduizend euro , weet nu ok wel waarom het zo goed met de banken gaat.
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mrs s grant
2 months ago
Santander Bank/West Croydon (128 N End)…
Santander Bank/West Croydon (128 N End) is the best ever dealing with customers. The bank should be proud of superb employees like Ms Dee Huxtable who greatly and immediately helped me after I forgot my card at Morrisons/Purley Way- Self-payment till and been a victim to a fraud who quickly used it to buy from Boohoo. Even, online the excellent Fraud Team, Ms Ashleigh & Mr Adeayo helped with completing the report, refunding and replacement processes. Also, the branch manger supervised the case. Can’t thank enough for such outstanding professional employees.
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peter johns
2 months ago
Santander bank non service.
I'm using an old laptop to log into my account. I have my ID already on the laptop and I've used my password, to the point where they've said they will send a one time code. 8 times I've tried to login and each time they've not sent a code. Just as well it wasn't important or I would be in trouble. All the branches near me have closed and I'm now moving my account to a bank that has a branch somewhere near me and has a physical presence, rather than conversing with a machine that just throws me around in circles. The service industry no longer exists in England and I'm fed up with it.
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tony garr
2 months ago
im from the UK do not use this bank i…
im from the UK do not use this bank i will tell you NOW a post office account would be better then santander i don't know who owns this bank but is definitely a crook....lets get into why this bank is bad 1 they close at 3pm like seriously 2. most days ive phoned then to do a transfer to a new payee but cant actually get to speak to an actual person they tell you to online chat through the app which is a bot like a fortnite i.o.. 3. 9 out of 10 transactions will get declined even when you have money in your bank and after 3 hours of getting hold of them on phone if your lucky they'll tell you they never done anything but say the other company reversed it alto i tried 3 different company's and all failed then they give an excuse oh you typed the 3 digit pin wrong so il have to pass you over to verify these transactions ..annoying as anything 10 times plus its happen im stressed out. 4 they put the phone down on you 5. theyll make mistake with transactions and take it out your accout 2 days later and then put it back like they trading your money altho they do this anyway. 6. because i do crypto and stocks they dont like me buying it there was regulation now they give you a declaration before you purchase every time its only time till the banks collapse and they know it to. 7.otp doesn't work and its like they keep switching from app to number to stop me purchasing if i haven't got my number but have the app they'll do the opposite i hope this bank shuts down seriously soon as my renewed passport comes you are gone Santander you are baddd
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dasany torres
2 months ago
Unprofessional
I received and accepted a job offer from Santander and turned down multiple other job offers because of this. The interview went great and I received a call not even 20 minutes after my interview from the recruiter saying they loved me and I got the job. I told the district manager that I would need 2 weeks off due to a trip I would be going on a month from my start date and was told that it would not be a problem and I could just use PTO. However she seemed annoyed and kinda rude on the phone, she then questioned why I asked the recruiter if it would be possible to match my previous salary. The call ended and I thought everything was fine and that I would be starting in a few days. Then not 5 minutes later I received a text from the recruiter saying my offer was being revoked no explanation whatsoever. My offer was contingent on if I passed a background check, not on if I asked for higher pay and if I would need to take PTO. This was completely unprofessional and I am glad I will not be working under such a rude boss.
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suzanne
3 months ago
Customer service awful.
Customer service is awful. My Dad passed away in 2017, and I was the executor. Throughout the whole process of closing out his estate, Santander Bank was the worst to deal with. I had power of attorney, and the will identified me as the executor. Santander customer service repeatably failed to return my phone calls, I finally turned it over to my attorney. Fast-forward, my parents were divorced, and now my mom passed away in February 2023. Per the will, I am the executor and have power of attorney. Again, customer service repeatable does not return phone calls and has given me bad information, bouncing me from one department to another. After this, I will never do business with Santander again.
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sebastián lacunza
3 months ago
Awful bank for residents out of US…
If you are a resident In a foreigner country, DON’T OPEN an account at US Santander Bank and close your account if you had one. I can’t summarize all the things that don’t work in this awful bank.
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ode
3 months ago
Worst Place to get a Car loan
Worst Place to get a Car loan. I missed one Payment. And my God, They’ve called me all day long!!! Every day all day. This is the worst that’s ever happen to me out off all of my car loans.
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paul duxbury
3 months ago
I use this bank my personal and…
I use this bank my personal and business banking, I also use them for my mortgage and savings for the past 15 years, after recently dealing with their customer service I will no longer recommend them, they are a tick box bank and have no customer value for loyal customers.
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mehdi jafari
3 months ago
worst bank ever
worst bank ever! I'm leaving for another bank and I know 100% that if I choose my next bank with my eyes shut, it will still be way better than Santander!!!
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lucy
3 months ago
Pressure to do online banking now means…
Pressure to do online banking now means I can't access my savings when I go into branch in person with all ID necessary. I was told 'NO' you can only do this online, as your ID doesn't work with our machines or can't be verified (passport & drivers licence bank card, pin, everything)! UNBELIEVABLE, not everyone wants to do online banking especially as it's risky with larger balances. I was told it is safer than Amazon REALLY?? One does not carry out transactions with large sums of money or keep our life savings on Amazon, most of us use credit cards & relatively small order payments, totally different ball game. A friend of mine was told by a cashier in another bank, where he was advised to use online banking that he/she (the cashier) personally wouldn't touch online banking due to the fact that hackers are constantly finding new ways to hack people's accounts and banks can't keep up with security technology. I testing response.
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dan guyette
3 months ago
BEWARE SANTANDER BANK!!!
BEWARE SANTANDER BANK!!! OK folks, as a follow-up to another comment on the actions of moronic and deceitful banks, here is my story. I opened an account with Santander in June of 2018 prior to relocating to SE Asia. I was assured there would be no issues receiving my funds in the account, making transfers to other accounts for my use through ATM withdrawals while out of the country, I could handle all transactions solely online and any issues that arose could be handled via calling in to the toll free number. I(n 2019 policy was changed and I could no longer make transfers online each day over $500 without receiving and entering an SMS on a US telephone number registered to my account.They would not let me do transfers via telephone. I do not need or want the cost of a US tel.#! I just received notification I need to contact my branch to verify my identity or my account will be frozen and unaccessable. I contacted customer service who connected me to the branch and was told I must physically go into the branch to prove who I am or their is nothing they can or would do after almost 5 years doing business with them! FSANDER, the worst F'g bank imaginable. DO BUSINESS WITH THIS BANK AT YOUR OWN PERIL!
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dr may gilbert
3 months ago
I sent by mistake £2000 to a wrong…
I sent by mistake £2000 to a wrong account from metro . I am calling to try to expedite the process. Nearly 2 weeks and no acknowledgement. Every minute pass unlikely to get my £2000 back . The process should be much quicker when we all using internet . Poor customer service.
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mother hen
3 months ago
This bank has fragance plug- ins that…
This bank has fragance plug- ins that activate my allergies, I told the teller she said she will pass the info to her superior. Next time I went the plug ins remain there When I started coughing and not feeling well the same teller said that I can talk to the manager but I couldn't stay because my symptoms were getting worse .If they wanted in their bathrooms it's their choice but area open for customers should be consider. How can I say they are polite when the care its not there even though they all seems professional.
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ricardo fernandes
3 months ago
Worst bank ever, AVOID!
Worst bank ever, do not use their services. Went to a branch to deposit a cheque, they told me to go and do it on the app. Went to the app it does not read my check. Chatted to support they told me to contact customer service. Called customer service they told me I had to go to the branch. AVOID!
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kathleen attardo
3 months ago
I've been a loyal customer for years…
I've been a loyal customer for years now and have the mobile app which is a joke. Also Santander is the only bank that I know of that no longer sells money orders, you have to buy a Cashier's check which cost $10 a piece no matter the amount, I remember when a Cashier's check was only when the amount was over $1000, or even more, I forget because it's been years since I've had to purchase one until now, I have to buy them every month it's a rip-off, I know that I can withdraw the cash and then go to the Post office or to a convenience store but it's such a chore, I should be able to get all my financial transactions done at my financial institution! I'm thinking about switching banks.
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joe orla
3 months ago
Fraud theft.
Santander received a check from a dealer to pay off my loan. Than received a check for a cancelation of my service contract an Gap insurance. They chased the check om the 23rd and as of the 10th next month has not sent me my return. They promised I would receive the check by Friday by overnight Fed-ex. This was on Wednesday. as of Friday at 6pm the check was not even sent out. Not only should that not have received the check they should not have cashed it. Since they cashed it they should have issued a new check and sent it out right away. Stay as far away from this company as you can.
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julie b
3 months ago
Poor Technology & Poor Experience
Never again. Got a notice in the mail that they were closing my account for reasons unknown. I inquired as to why they would close it and couldn't get an answer. I also had 4 other accounts attached to mine and they closed those too. Now I have to go elsewhere and start the whole process all over again. I also just bought a bunch of new checks with a pretty hologram that are now useless to me. Horrible banking practice to close a customer's account without notice or valid reason. The technology on their app was also terrible and I could never login because they are foolish enough to only allow text verification and not a phone call or email verification (like a smart company would offer). I was never able to use their app and spent countless hours at the bank with the manager who was equally appalled that the app didn't offer an email or phone call choice to verify. I wasted my time trying to better this poor company's technology. Poor all around experience - except for the bank staff.
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paul
3 months ago
UNFORTUNATELY THERE IS NO ZERO STAR…
UNFORTUNATELY THERE IS NO ZERO STAR RATING!!! If you are thinking of switching to Santander PLEASE DON'T. My problem, my wife and myself were trying to invest inheritance money, I totally understand the need for security and fraud risks, but when your account continuously gets blocked (even when you transferring to an existing Payee) the Nightmare begins, "CUSTOMER SERVICE" Luckily we are both retired, otherwise we would have both lost our jobs for wasting company time whilst on hold with Santander, it got to the point where my wife and I began to argue, not talk, slamming doors etc etc in pure frustration. We spent over 1hr at the local branch with the manager (who was I must say very helpful as are all the staff at the Llanelli Branch) explaining the inheritance situation and our intentions to invest over the coming weeks, we also requested that notes were made available to the online security/fraud teams so they were aware that there would be investment withdrawals. This was over a week ago and we are now still having issues and at this moment in time my wife's account is blocked and we are waiting for a call back from an online manager. Don't hold your breath I say, because from experience this won't happen and we will be in the same situation tomorrow, ( if we are talking to each other!!). So I am now in the process of changing Banks, Close has a service rating of 94%, compared to Santander's 34%. So bye bye Santander.
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andrew wilde
3 months ago
Santander Appalling customer service
Santander blocked my account without telling me, spent hours on the phone to be told they would call me back. Two days later no call , I had to call them back only to be told that my issue not been investigated. Another two hours on the phone, asked to speak to a manager which resulted in no action, awaiting a call back within a week !!!!!! Appalling customer service for a long time customer.
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veldon lee
3 months ago
Santander Consumer USA will attack you…
Santander Consumer USA will attack you with interest at every chance they get. They will tell you when you get close of paying the loan off and adjust the balance to a larger amount and tell you that you will owe $5,000 or more and get you to extend your loan for 6 months or more with a larger interest rate.
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robert karen
3 months ago
Have not received a cd statement ever
Have not received a cd statement ever. Called to get a statement to see monthly cd interest posted each month but still waiting after I was promised a phone call and solution.
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paul
4 months ago
Absolutely Useless Service
Absolutely useless service. Annoying and irritating. Security is porous. Criminals can hack into your account and steal your money. But when you want to use the account or card, YOU get blocked. Try calling them, make sure you leave at least one hour for the call. And the person who answers the call usually does not know what to do. My online access was blocked after I set up some standing orders to well known mortgage providers. After over half an hour on the phone, the lady from the "fraud department" came back to say she does not know why my access was blocked and the people from the "back office" will call me within 24 hours. No explanation. she said she was sorry and hung up.
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jennifer turner
4 months ago
Find a different place
Find a different place. They do not care about you having a hard time. I asked for one payment to be deferred they wouldn't do it. I have been on time and they still don't care. I will never let these people finance another vehicle. Ever! I wish I would read these reviews about them and the high interest! People do your research.
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klaus wunderlich
4 months ago
die Santanderbank ist eine besonders kriminell
die Santanderbank ist eine besonders kriminelle Bank, in meinem Fall hat die Bank einen Kredit erfunden den ich zurückzahlen sollte, nur hat es den Kredit real nie gegeben unterstützt wurde die Bank durch diekriminelle Staatsanwaltschaft Mönchengladbach und das AG MG
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cheral marble
4 months ago
I closed my acct on 12/31/2022 because…
I closed my acct on 12/31/2022 because of problems with them. I owed 29105.74 according to a guy named ALEX. I TOOK ANOTHER LOAN OUT JUST TO PAY IT OFF. They had no problems taking the payment in full but 2 months later I’m still getting bills for it. Now they say I owe interest but ALEX gave me a total pay off when I called if I paid in full that day. I’ve called numerous times and all I get is I’m sorry but won’t fix the problem. The credit bureau still has it listed as I owe the whole balance.
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customer
4 months ago
Santander is the worst bank in the UK
Santander is the worst bank in the UK. Trying to move money between accounts is poor and moving money away to another account is impossible. Spend hours (and I mean hours on service desk calls) that loop back and forth to different departments that dont know what the call is about. Shocking - avoid
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chanel skye
4 months ago
Fantastic Bank
Great customer service from this team, really impressed and got me back into my savings account quickly and efficiently with no stress at all ! Interest rates are also some of the best i have found ! Personally I highly recommend this bank and its customer service despite the negative reviews on this platform.
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kevin wright brown
4 months ago
My account hacked and someone sent…
My account hacked and someone sent texts from ' Santander ' warning me that suspicious payments were made to such and such. Did I make these payments They phoned and `I confirmed no I had not made these payments and they were then being stopped ! I immediately tried to contact SANTANDER but as you all know Immediately is impossible. It took me 2 days in the end and £15 in mobile charges. to contact them still after their devious long menu announcements. and after a discussion I was to be transferred to their fraud dept. and was cut off. They are the fraudsters themselves. The bank is judged the worst of all on most surveys and it does not bother them Their treatment of customers is abysmal and illegal. I think its time all customers with complaints have to collectively sue the CEO for compensation And I have talked to the Financial Ombudsman about this. and they are concerned Everyone should report their problems to the ombudsman it costs the bank a lot for case reported. Did you know ( reported on BBC ) three staff members arrested for selling customer details last year. I have now collected 5 serious complaints on my account and inability to contact them. about them during the last year and will report all to the ombudsman and send an invoice to the CEO for all my time, expense and stress . Time the governments and corporates are brought to heel Mass court actions now happening around the world by the people against corporate crooks and governments. Santander is nothing but a gangster outfit. Also have connections with some very dubious organisations and promotes their agendas ! THIS IS SUPPOSED TO BE A BANK , NOT A GANGSTER ORGANISATION.EVERYONE NEEDS TO TAKE JOINT ACTION AGAINST THIS DESPICABLE BANK AND CEO. Their AI system is awful and so obviously made in USA
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m and gj cridge
4 months ago
Kim redeemed the poor service of her colleagues
Benn a priority customer for many years, yet when you call the customer service like, you get surly, impatient staff who can't wait to get you off the phone. Tried to upgrade my ISA online but came across a glitch and couldn't complete. I called Sarah who was dismissive and unhelpful, then Simon who was determined to just get me off the phone despite telling him correct security info on what went into my account. Thank goodness I tried again and got a lovely lady called Kim who contradicted the previous tellers info about @you have to do it yourself online'. She pushed the ISA transfer through and was perfectly lovely and helpful. You need to listen to your tellers' recorded calls and improve their standards asap! Thank Goodness for Kim from the Sheffield ISA branch because I would have moved my accounts!
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maxina watson
4 months ago
We had to go to Bluewater to their bank…
We had to go to Bluewater to their bank there once last week and once this week to get some business done, the staff were friendly and we got real CUSTOMER SERVICE, not like their other offices where you have to make appointments and they never answer their phones. This branch went out of its way to help me. Pity this branch is closing at end of March.
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momi hilde
4 months ago
Blijf hier weg !
Ik heb 2 spaarrekeningen bij Santander, Vision en Vision + ... 10 januari 2023 wil ik spaarcenten overzetten van de spaarrekening naar de referterekening om een gezinsreis te boeken, ik klik alles mooi aan, krijg een sms code, vul die in en krijg een foutmelding : 'de authenticatiegegevens zijn onjuist' ... 3x geprobeerd alles juist gedaan, steeds foutmelding. Ik meld dit 2x per e-mail (10 en 12 januari) aan Santander, geen reactie, op 16 januari gebeld met de helpdesk : "kan u een screenshot doorsturen om te analyseren" .... ok, gedaan en ze hebben het ontvangen. 26 januari weer gebeld naar de helpdesk : "hoeveel tijd laat u tussen het ontvangen van de code en het invullen ervan ? " ... 20 seconden, is dat te lang ??? ..."kan u nog eens proberen mevrouw ?", "doet u eens met een andere browser", gebruik eens een ander toestel" ... niks ! Via on-line formulier klacht ingediend, antwoord : we stellen alles in het werk om zo snel mogelijk een oplossing te bieden ... Maandag 30 januari, dinsdag 31 januari, woensdag 1 februari en donderdag 2 februari gebeld met de helpdesk ... steeds hetzelfde : "probeert u eens een andere browser", "doet u eens via een ander toestel", "mevrouw uw centen zijn niet geblokkeerd, uw rekeningen staan open" .... ondertussen zou de manager op de zaak gezet zijn ... Donderdag 2 februari krijg ik een schrijven van Santander waarin mij vraagt om een screenshot door te sturen om te analyseren !!!! ik heb dit reeds doorgestuurd op 16 januari .......!! terug een screenshot doorgestuurd en ze hebben het weer ontvangen .... Het is nu 9 februari 's avonds (we zijn 5 werkdagen verder) .... ik weet niet of ze mijn screenshots reeds geanalyseerd hebben .... MAAR mijn spaarcenten zijn NOG STEEDS onbereikbaar voor mij Santander, door Spaargids.be uitgeroepen als de beste spaarbank van 2022, blinkt uit in klantonvriendelijkheid en amateuristisch gepruts !! Ik vraag me af wanneer wij een reis zullen kunnen vastleggen, misschien een lening afsluiten bij Santander ???
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heather messina
4 months ago
Wanna zelle your own money to yourself…
Wanna zelle your own money to yourself via another account? The money you worked for. YOUR MONEY?! expect to see it in about a week with Santander. Zelle is supposed to be for instant transfers, yet you'll be eating ice for a week until you get the money You sent Yourself if you choose this bank. Can't wait to cancel my accounts with this bank. They are horrible.
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kat
4 months ago
Beware of switching accounts to…
Beware of switching accounts to Santander offering a cash incentive. Buried in the small print and not in their advertising headlines, you have to deposit a minimum of £1000. How long are these organisations going to get away with this aka PPI and Plevin? We need a consumer protectionist government to clean them all up.
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fucksantander
4 months ago
This bank is horrible
This bank is horrible. Once a month your card will decline regardless of what you’re buying, or how much is in your account. Also the people who work customer support are clueless this lady was asking me the questions about how Apple Pay works lol. Recently had something for $33 pop up on my account and was a recurring bill from Apple. Called Santander they recommended closing my card and ordering new one ok no biggie. Call Apple they say it’s something I purchased months ago and for some reason Santander declined it but it went through on my end. I was charged $33 for 4 different purchases of $4.99 but combined into one purchase. At first I called Santander to cancel my card because there is nothing from Apple that is a recurring bill and cost $30. So I Call Santander back to tell them what Apple told me. Cards still blocked have to wait for new one to come in I don’t carry cash ever have to get gas on my way home from work. I can’t because I’m 3-11 and my cards blocked and they can’t undo the cancellation. Looks like I’m sleeping in my car at work thanks Santander ! Will be switching soon.
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pankaj mankad
4 months ago
Absolutely useless service
Absolutely useless service. Suggest you use other banks for whatever financial need you have, savings, mortgage, loan, overdraft etc. This bank has one of the worst customer services, delay after delay, (oxford comma required here!) and, to top that, they don't care even if you lodge a formal complaint.
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eda bulgan
4 months ago
my first car loan and its completely…
my first car loan and its completely disappointed... I am trying to pay off my car and their agents are liar... to tell the lie consumers one of your shamelessness... never work with them...
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randy clark
4 months ago
These people suck
These people suck. I got a refund when I paid off my car and they put it on a prepaid debit card that has no atm access. I am sure some how someway this makes them money. I am so glad I refinanced my car after on y a month with them .......
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emma cogzell
4 months ago
Partner had opened a savings account…
Partner had opened a savings account due to the a higher interest and moved a significant amount of money in there. However login details to access the account took weeks to arrive. As a result the interest rate then fell short of what was on offer nationally so he requested I have it moved and to close the account a few months after opening. This proved to be a difficult experience as the fraud team were contacted, despite him verifying his account as standard. As a result he was unable to close the account over the phone and had to go to a bank in person in order to have it closed, with the closest bank being in our city centre. Furthermore, when speaking to a colleague at the bank they were unsympathetic to the issues he’d experienced and appeared unprofessional and unmotivated in the front facing role.
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michael bourque
4 months ago
This is the worst bank I have ever done…
This is the worst bank I have ever done business with. If you have a serious problem, don’t expect any meaningful help. Run from this bank.
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julia murphy
4 months ago
I have a mortgage with this company and…
I have a mortgage with this company and have had to speak to their customer service over the phone a few times recently. Can I say, I’ve never dealt with a more lack lustre unhelpful, unempathetic bunch of awful people in all my life. If I could give 0 stars I would. If I could take my business elsewhere, I’d never deal with these cowboys again. If you need help and advice about your mortgage and payments, just don’t bother as there is no help available from this company. I’m not even in arrears so it’s not like I’m in a battle with them, just wanted some friendly advice after losing my job over night. Where are you getting your staff from, nightclubs at 5am ????
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chris
5 months ago
I just want to give a big shout out to…
I just want to give a big shout out to your Pudsey branch. I have very elderly parents, they suffer with dementia and hearing difficulties. I took them to your Pudsey branch to deal with some ( for them ) very important matters. Initially they were shouting at each other because of their circumstances. One of your service desk representatives said we would have to leave the branch if they didn't lower their voices. This could have easily heave been a one star review, fortunately someone from the back office had processed the situation and serviced their requirements in a private office with a sympathetic appreciation of their circumstances which turned the situation round. I was still angry that the initial front of desk person had said she was going to ask my elderly parents to leave..... however after our business had been conducted, the front of desk person had also had chance to process the situation and upon leaving apologised... This was much appreciated by me and my parents... Thank you for this. When you have parents with these conditions, it's such a challenge for them to do anything and I really hope this review is passed to your Pudsey branch. Thank you
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norman atkinson
5 months ago
What customer service ?
My on line access to my account has been blocked since 15th Dec 2022 and is still blocked at 20th Jan 2023. I tried to make a payment to a Company whom they decide was suspect. I accepted this and obviously would not try again with this Company. They blocked the account and I cannot draw money and if I contavt them they ask what I propose to do with it as only esential payments can be made eg. buying food ?? This is my money and all they can say is it is being investigated no time scale is promised. Obviously I will be changing my account as soon as possible. MY MONEY NOT THEIRS. In competant.
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cm
5 months ago
Don't bother dealing with them
no customer closing offices left ,right and centre. Anything you want to do in an office they suggest "do it online" and leave them on the dole queue. bank online is rubbish. if I wanted to bank online I would open an account with ING direct
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maggie mich
5 months ago
People at this banker are very sneaky…
People at this banker are very sneaky and they are giving different rates to different people at their own discretion.
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richard burgess
5 months ago
This so called bank needs closing down
This so called bank needs closing down. Your an absolute disgrace. I phoned you twice to tell you i was traveling down to Surrey to purchase a car and didn't want any issues when purchasing it through a reputable dealer. I told you the date, time, location and dealership name and the amount I was spending but low and behold on the day you blocked it and had the stupidity to phone my home 260 miles away thinking i was home when i told you I'd be in Surrey. 3 and a half weeks later you tell me you did nothing wrong. What? Honestly i wish you would disappear off the face of the earth with all the rude staff that have dealt with my case.
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ngoc lan
5 months ago
Horrible Customer service
My mother can't paralyzed. Can't speak much English. She want me call them for her. she just need to banking online. After verify anything then they keep hand up on us multiple times. if anyone have the same situation like me. please take your business to the other bank.
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brad taylor
5 months ago
Avoid using Santander at all cost I got…
Avoid using Santander at all cost I got scammed out of money on a phone call from them iv reported it to the fraud team and got declined so iv lost out on a lot of money do NOT use this bank if you want to keep your money I’m absolutely fuming
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michael bourque
5 months ago
Avoid this bank at all cost
Avoid this bank at all cost. I deposited a check and it bounced. The fraud unit got involved and froze my account. This is week 5 and they still can’t tell me when their review will be complete.
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lucia letren
5 months ago
I wish I had read the reviews before…
I wish I had read the reviews before switching from barclays to santander. The worse account and online banking service.
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cheng wu
5 months ago
A terrible bank that behaves like a hustler
A terrible bank that behaves like a hustler. They tried every way to squeeze money out of you without proving proper transparency. Real life experience: 1) they charged me a fee for a service which they could not provide me the evident that I did order such service. They simply replied me that I ordered it. 2) they said please let me know if you a prolonged deadline on providing requested documents. And I did request for an extension in time. But they did not reply me in time on purpose. So my original contract got changed, and they can charge me higher interest rate. 3) in order to get our of my ridiculous contract, I asked for the total amount I have to pay back. They said they will provide the amount with breakdown to me in written. At the end, I paid this 10 EUR fee for a letter that provide me 3 items of cost only ( the debt, the penalty, and this service fee 10 EUR) what kind of break down is this ? And most importantly is that this is a wrong amount of money. 4) So, I figured this bank is definitely a hustler. I paid the exact amount of money they asked for, and I requested for a clarity about this calculation. And the bank replied me and charged me another 6 EUR. And still there is no break down, and they bank said I paid too much to pay back (and I did not know why it happened at the first place simply they never wanted to reveal the calculation) 5. Hotline service always said they cannot do much on the phone. And the bank only reply your email/request by postal letter which comes very late on purpose. 6. Again, they provide no clarity on purpose. It is a modern-time hustler.
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jd
5 months ago
Your Account Will Switch Automatically And Nothing Can Go Wrong Can Go Wrong Can Go Wrong
Using the switch system, I moved my account from my old bank to Santander but I wish I hadn't. The switch guarantee said it would be over and done in 7 days. I was sent a card and on-line access, but after 10 days my account still hadn't transferred. I received a letter telling me to go into the branch and when I went into the branch they told me they couldn't do anything and that I should call the number at the top of the letter and when I called the number and selected the help option I needed it rang out for more than 20 minutes before cutting off. And now some 30+ days later they have sent me a letter saying I should go into the branch and I have a feeling I would get some sort of Groundhog Day experience by repeating it all again. I will never use this bank again.
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helen o
5 months ago
Such a terrible bank!!
Such a terrible bank!!! I had a student overdraft loan and was told I wouldn’t pay any interest. They started charging me overdraft interest even after paying back the loan. I DO NOT recommend them for students
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scott c
6 months ago
Santander debit card chip failure. None of my cards with a chip have lasted over 6 months. The required signature does not resemble one's own without a fine point permanent marker. Class action?
Offer Santander debit cards that don't fail easily. Take responsibility for bad customer service experiences.
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colin johnson
6 months ago
Hopeless
Hopeless, absolutely hopeless! Santander froze my account for I not know why? Maybe because I tried to move a large sum of money the day after opening the account! Then absolute nightmare trying to get my money out!!!
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charlie cachia.
6 months ago
Got Badly scammed.
Got scammed. Badly needed help to get my funds Back got No sympathy or compassion whatsoever, I've been with them since the age of 18 now 67. I feel totally let down and violated by what they said to me from the fraud department, just twisted everything I was saying after keeping me waiting ages for some helpful assistance. Absolutely Devastated with their lack of care and consideration, or even the opportunity to negotiate some of my losses back, shameful!!
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greg
6 months ago
they could not fix the problem of no…
they could not fix the problem of no online banking. So used switch service to join First Direct bank. Now I have online banking
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ola szczepanik
6 months ago
I wish I read the reviews before…
I wish I read the reviews before opening my back account.... Simply AVOID!!!! (specially if you have disability or special needs) Terrible customer service, useless app and not knowable or skilled workers at the brach.
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cheryl wood
6 months ago
I have been trying to get my car loan…
I have been trying to get my car loan statements emailed to me and I have no way to get through to the Santander site. They said I'm in bankruptcy and not allowed to use the site. WHY THE HELL NOT????? I ALMOST HAVE MY CAR PAID OFF AND WANT MY STATEMENTS SO I KNOW WHAT I OWE. THIS BANK SUCKS AND I WOULD NOT RECOMMEND IT TO ANYONE EVER. I WANT MY STATEMENTS SENT TO my email that is on file.
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soyfroy vlog
6 months ago
Do Not Finance a Car with this bank…
Worst bank ever ever, my dealership financed me through this bank. My credit wasn’t that good that was fine however, I was hit with extremely high, interest-rate and fees, and worst of all worst of all I get penalties for paying more. I tried paying off my loan more than three years ahead of time and not only I won’t save any money they actually add 300.00 fee to the whole amount. You are better off using those, buy here pay here, dealerships. At lest with buy here pay here you can get out of the loan and save hundreds and even thousands of dollars
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shannon paquette
6 months ago
Please do not take a loan out with this…
Please do not take a loan out with this establishment. I paid a loan off on a vehicle ahead of schedule, received the title and a bank card with the over payment amount on for paying ahead months ago. They just filed another delinquency claim on my credit report knocking my score down over 60 points. Customer service passes you around, and tells you to call back to different departments.
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s mehrez
6 months ago
Almost always difficult to get…
Almost always difficult to get international money transfers out of the account . Transactions can be successful at the time but after a few days you may find that it has not been processed with lots of inconveniences and disruption of your finances.Tried to phone the bank before making the transfer as well , not helpful .If this is a concern for you do not use that bank.
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clinton green
6 months ago
Worst Bank & Legal Fraudulent Bank
Worst Bank! Lack of Customer Services Legal Fraudulent Bank I opened an account for 5 years and ended up selling my car and recieved a payment inwhich I tried to return as I couldn't return the money back to sender and Santander kept the money in the IPA as the profiting agenda. They have also blacklisted me and I can't open any account anywhere.
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habtamu wondawek
6 months ago
I don't why there is no negative star…
I don't why there is no negative star option atleast for Santander and it's customer service. The customer service is treat you as if they are on war. They don't what a customer service means and what is expected from them. They hang up the phone on me intentionally and the reason I called was because I get an invoice for the loan I didn't take 😂. That's Gross and rubbish. Anyways I don't recommend anyone even the devil to be Santanders customer.
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alessandro
6 months ago
Santander are well beyond a joke like…
Santander are well beyond a joke like most banks that control OUR money. Would not allow me access into MY account even though I put my right pin code. I now have to wait 4- 6 days to get access to MY account. They have to send it via post. With all the technology today Santander have to send via post. Just pathetic & what's even more pathetic is the excuses that are made regarding security. I have been investing in crypto for 3 years now. DeFi crypto is the way to go. Media & bast**ds like big banks want people to believe crypto is a scam because they are worried they won't be able to control OUR money any longer. Hopefully that will be soon
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nel
6 months ago
Do not rely on them if you are a sole traveller
I told Santander I would be travelling to Cambodia in advance to avoid having my card blocked. They have blocked my card after I tried to buy a bus ticket. I’m a sole female traveller in rural Cambodia. I managed to access some poor WiFi and communicated with an individual over the app chat function. The only option was for me to call a number to try and get them to unblock and allow the transaction. Even after I could describe the transaction and I was contacting them via my secure app they refused to do anything or escalate the issue. (Except to a complaints team that would get back to me in 3 days!)I explained that I had no access to phone calls. They refused to assist me. Completely inflexible. They said it’s for ‘security’ yet seem to think it is fine to disregard my personal safety and leave me without the ability to use my card. I’m now having to try and contact friends and family over WiFi to try and assist me. The bus ticket transaction was for only £15 and they allowed a payment for the same company a week ago.
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сергей халандачёв
6 months ago
Moje konto zostało zablokowane w piątek…
Moje konto zostało zablokowane w piątek wieczorem bez żadnego powiadomienia. Nie mogę kupić jedzenia, kupić biletu autobusowego, ale mam wystarczająco dużo pieniędzy na koncie. dzięki Bogu zapłaciłem za internet. Support powiedział, że bank ma 15 dni na informację zwrotną i dalsze działania. Oddziały banków nie działają w sobotę/niedzielę, aby zrozumieć, co się stało. Mówisz poważnie ? Jak mogę zapłacić czynsz, otrzymać pensję, kupić jedzenie. Ukradłeś moje pieniądze. Lekceważenie klientów. Nie polecam nikomu tego banku My account was blocked on Friday evening without any notification. I can not buy food , buy a bus ticket but I have enough money on my accounts. thank god i paid for the internet. Support said that bank has 15 days for feedback and next actions. Bank branches do not work on Saturday/Sunday to understand what happened. Are you serious ? How can I pay rental , get salary , buy food. You stole my money. Disregard for customers. I do not recommend this bank to anyone Location Poland/Warsaw
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joris vd
7 months ago
Na wat onderzoeken en observeren...
Na wat onderzoeken en verschillende reviews te bekijken. Ben ik tot de conclusie gekomen dat -Deze bank te vertrouwen is. - Spaarrekening en rekening niet hetzelfde zijn. Wat dus betekent dat de APP niet compatibel is met een spaarrekening. Veel mensen lijken dit niet te snappen en geven dus een barslechte 1 omdat ze niet ingelogd geraken. Al bij al geef ik een 4. De spaarrekening doet wat het moet doen, geld ontvangen en geld terug storten met een zeer interessante interest en geen verborgen kosten.
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ga
7 months ago
Amazing experience!
Amazing experience! I have recently been the victim of a text scam where the fraudster sent me a text purporting to be my son needing help with a rushed payment for a recent private operation. To cut a long story short I sent the payment, then immediately realised that this was indeed a scam. Santander have been really great in helping me with this massively worrying problem and I can't thank them enough. Also I would like to add that we recently moved house and the help that I received in-branch at Santander was first class. Thank you Santander.
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luis pascual iii
7 months ago
This morning at 7:53am I attempted to…
This morning at 7:53am I attempted to withdraw $900 from the Santander ATM at 700 Main St. Waltham, MA 02451. I withdrew $600 with a surcharge of $7.50. I was going for the last $300 when the machine decided to let me know my card was corrupted and kept card, mind you I have a picture of my two daughters on the card. The card is not from Santander. So, I decided to take whole lunch break to drive back, which takes 20 minutes each way, to retrieve my NetSpend card. The woman in charge of operations from India told me it's not in the machine and and if she found it she would shred it. I would like to know why? Why do I have to pay for a new card and why I am being treated like this when Santander always charges for withdrawing with other bank cards. I feel genuinely misunderstood and neglected because I don't have your bank card.
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shannon
7 months ago
T.G Plaistow branch
T. G. from the Plaistow Branch went above and beyond for myself and my husbands account. He is always extremely friendly, kind and helpful every time we go there. He took the time to make us aware of a better account that we could sign up for that would benefit us. He was looking out for our best interest, and we appreciated that.
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gerard hayes
7 months ago
Grim customer experience
I just cannot understand how a major UK bank can get away with such an awful level of customer service.
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chris davis
7 months ago
Dishonest and worst customer service I…
Dishonest and worst customer service I have ever dealt with. Taken more money from my account than they should, then when I approached them, they apologised for their mistake and said I would get a refund. The refund never arrived. Then I rang them again, they said they were wrong and they owe me nothing. When I gave them the evidence, they just put the phone down. We will be taking them to our legal representatives for sure. Never experienced this terrible service in my life.
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dmac
7 months ago
Even after >3 hours, Santander could not move money from one account to another
I spend a total of >3 hours on the phone to them simply trying to move money from my current account into my mortgage account to clear my mortgage balance. I spoke to 5-6 people. Nobody could help. Nobody knew anyone who could help. After >3h the line went dead, nobody called me back, nobody has contacted me since. I'm leaving Santander. I have had enough.
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manda nicole
7 months ago
Poor bank for auto loan
I have an auto loan through them and I pay on the account weekly and they tell me that is really doing nothing to my account by paying weekly although i make great payments they blow my phone up now reporting my account to the credit bureau. If my payments are not good enough when I pay a significant amount each week then let them take the car and repocess it. They act like my account is months behind. Use them at your own risk most horrible bank ever and rude too when i told them I was working when they called they told me I should not be answering my phone like they pay my bills or something
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robert wewer
7 months ago
I wouldn't even give this back one star…
I wouldn't even give this back one star but I have to give it one star. This bank is horrible. I deposited a certified check for a little over $9,000 in the usa. Certified check certified check tell her tells me funds will be available second day just like always and they have been whenever I deposited other checks but for some crazy reason they decide to hold it for a whole week and I still don't know what they're doing so this Bank stay away from this Bank stay away from this bank!
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vladimir shvartsman
7 months ago
Worst bank
Worst bank . I cannot make mobile deposit for no reason and nobody in bank can help and know reason why demobilized deposit doesn’t work .
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tony fisher
7 months ago
Santander opened my account but stopped…
Santander opened my account but stopped my switch for the Queen’s funeral. I spoke to a nice man who had to re apply to start the switch again. This was duly done and correctly, I have the letter. Come to incentive time an Santander deny they did a switch to their 123 lite account, so no incentive. It’s called 123 because you get cashback at those rates, but apparently my account doesn’t get this, even with the providers they list, they don’t know why and can’t fix it. So that’s right I have a 123 cashback account with no cashback and they have no clue why. I’ve never done an incentive before and never will again. I need a pair of those scammer pants Ant and Dec offer on TV to protect me from Santander. So I’m back to Lloyds where money is boring but it’s safe.
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doc
7 months ago
Dreadful Will not even try it - AVOID
Dreadful Will not even try it. AVOID Opened the account and uploaded my documents got email back 3 weeks later to submit my documents, uploaded those, then went to Branch in Hayes, London they uploaded the documents, guess what got email back 3 weeks later to submit my documents, went to a branch in Liverpool, they uploaded the documents, guess what got email back 3 weeks later to submit my documents. They are not humans, aliens? Now happy with a big Global Bank.
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tom panacz
7 months ago
Useless bank
Useless bank , money gone don't know where Avoid!!!
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annoy
7 months ago
An absolute joke
An absolute joke. Just transferred 24k from ‘my’ own Lloyds account to Santander UK than, I was block twice to transfer them back to my own Lloyds account. Rang them serval times to try to get it unblocked then have it blocked again. And it take unbelievable 48hrs. I was also subject a long lecture session about scam and interrogated with questions about the reason of moving that sum of money. They are beyond a joke and my belief it’s running a retail bank in UK not in Nigeria, it’s no way I will even put my cash in this bank ever again. Santander is a scam itself holding up my money!