The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Santander Bank Review

Find a customized quote easily

Reviews 480

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Santander
Michael Graw
Michael Graw
Jun. 24, 20214 min read

Santander summary

Santander Bank blends both traditional and online banking. The bank has more than 2,000 ATMs across the Northeast and Florida and a capable mobile app that supports check deposits, bill pay, and instant transfers. Santander offers competitive interest rates on savings accounts, and provides users with credit cards and loans in addition to online bank accounts.

Pros

  • Over 2,000 ATMs and 575 branches
  • $25 minimum deposit
  • Competitive interest rates

Cons

  • Branches and ATMs are mostly in the Northeast and Florida
  • High overdraft fees

Santander Santander Visit Site

Advantages Over Traditional Banks

Santander Bank is a traditional bank with a number of online banking services. You can manage your accounts, deposit checks, pay bills, and transfer money all through the online portal and mobile app (for iOS and Android). On top of that, Santander offers a range of services, including loans, credit cards, and retirement investing accounts. 

Cutting-Edge Banking Services 

Santander Bank makes it easy to manage your finances through the mobile app. For example, you can deposit checks instantly from anywhere using your smartphone, or transfer money to friends and family using Zelle. The online bill pay center enables you to handle all of your bills—including the ones that can’t be paid electronically—from a single mobile-friendly portal. 

Traditional Banking Services

Santander Bank started as a traditional bank before moving into the online banking sphere. It has more than 575 branches and 2,000 ATMs, although most of these are in the Northeast. Santander offers several rewards credit cards, lending programs for mortgages and personal loans, and retirement investing accounts. Santander also has a commercial banking arm that offers banking and lending for small businesses. 

Interest Rates and Fees

Santander has several checking and savings accounts with different fees and benefits.

If you’re interested in checking, you can choose between four account types:

  • Basic: The Basic account has a $3 monthly fee that can’t be waived and requires $25 to open.
  • Simply Right: The Simply Right account is similar to the Basic account, except that it has a $10 monthly fee that’s waived as long as you make one transaction per month.
  • Premier Plus: The Premier Plus account is an interest-earning account that reimburses ATM fees. It requires a minimum deposit of $50 and has a $25 monthly fee, which is waived if you have a $25,000 balance or at least $4,000 in direct deposits each month.
  • Select: The Select account is similar to the Premier Plus account, but requires a $150 minimum deposit and has a monthly fee of $75, which is waived if you have $150,000 in assets with Santander Bank.

For savings, your options are Savings, Money Market, Premier Plus, and Select. Santander’s Savings account has a $1 monthly fee and the Money Market account has a $10 monthly fee. These fees are waived if you have a Santander Bank checking account. You can only open a Premier Plus or Select savings account if you have a Premier Plus or Select checking account.

All Santander Bank savings accounts start out with 0.15% APY. You can earn up to 0.25% APY if you have a balance greater than $100,000.


Mo. Fee
How to Waive Fee
Key Benefits
Basic Checking
$3
None
No transaction requirements
Simply Right Checking
$10
Make one transaction per month
Waive account fee
Premier Plus Checking
$25

$25,000 balance

$4,000 direct deposits

Earn 0.15% APY 

Reimburse ATM fees

Select Checking
$75
$150,000 balance across Santander accounts

Earn 0.15% APY

Reimburse ATM fees

Savings
$1
Link any checking account

Earn 0.15% APY

Money Market Savings
$10
Link any checking account

Earn 0.15% APY

Premier Plus Savings
$0
None

Earn 0.15% APY 

Select Savings
$0
None

Earn 0.15% APY

Customer Service 

You can get in touch with Santander Bank by phone from 8:00 AM to 8:00 PM ET, 7 days a week.

Mobile App

Santander offers a mobile app that enables you to access all of the bank’s services. You can easily check your balances and transfer money between accounts. The mobile app also gives you access to the bill pay center, so you can monitor your payments and add bills on the go.

Learn more about Satander’s mobile app below:

Security

Santander Bank uses advanced digital controls to keep all of your accounts safe. All of your data is encrypted with 256-bit AES when you log into your account. You can easily lock your debit or credit cards through your online account if they’re ever lost or stolen. On top of that, Santander uses text and email alerts to let you know right away if there’s suspicious activity in your accounts. 

Summary

Santander Bank offers a mix of traditional and online banking that could work for you if you’re in need of a new bank. The bank offers helpful features like mobile check deposits and online bill pay. Plus, if you live in the Northeast and Florida, you can access Santander’s more than 575 locations and 2,000 ATMs. We also like that Santander’s savings accounts offer 0.15% APY and the monthly fees for most accounts are easy to waive. 

Santander Santander Visit Site

Methodology

This review is based on information from Santander Bank’s website, as well as from online resources and customer reviews posted on third-party websites.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Santander
Santander
PoorReviews 480
Visit Site

Trustpilot reviews

See what some costumers are saying about Santander
Santander
PoorReviews 480
on
Excellent
7%
Great
1%
Average
1%
Poor
3%
Bad
88%
  • author
    Francis Coulson
    Sep 17, 2022
    Technical processes today can be…

    Technical processes today can be confusing especially for old adults. Today we called for help for a new cell phone with your mobile app. The customer service employee was able to setup 5 digit pin to log in, security assessment, explained ease of access and cured our mood from frustration. She was wonderful 6 stars !

    ...

  • author
    Ariana Hannibal
    Jan 01, 1970
    Customer service over the phone and…

    Customer service over the phone and branch are never on the same page. I have been getting the run around for 4 days now trying to get a voided check from them. Tried closing my account and they refuse to close it even though there is a zero balance

    ...

  • author
    Mr Kruger
    Jan 01, 1970
    Blocked my account because i was paying…

    Blocked my account because i was paying my debt and credit cards for no apparant reason. Been on thw phone for 2 hours and no one to answer the phone. How do u expect me to feed my kids tonight with no access to my own money. Shame on you Santander. How must i tell my kids that Santander are not helping me by answering their phones so we can resolve this issue. My poor kids are hungry.

    ...

  • author
    Dorian Bakalov
    Jan 01, 1970
    Been customer for 10+ years

    Been customer for 10+ years. But progressively they become worse and worse. All the budget cuts led to the bank being know as one of offering poorest services in within the UK

    ...

  • author
    BPCF
    4 days ago
    Atrocious and appalling

    I have been with the same bank since the old Alliance and Leicester days but these days Santander properly suck. Where do I start? Ok, mortgages: They sold me a crappy interest only mortgage and now pester me for money. The online banking barely works. Websites seen to be down more than up and the banking app doesn't allow you to do basic stuff. Particularly with business banking. Customer service is a joke. Good luck finding a phone number and good luck getting through to someone of you do. Also, be prepared to repeat. "At Santander my voice is my password" 600 times and then still get asked to verify if you do get through. Finally, I pay white a few foreign checks in. You can't do it over the country anymore and have to send them in. I posted them on the 24th July. Money was taken in fees on the 4th August. Despite going to the bank to try and find out some info why it was taking so long they were useless. Checks used to take a week or so. Why the hell is it taking 2 months!

    ...

  • author
    Parvin
    Sep 23, 2022
    Worst bank

    Worst bank, I applied for a current account online, they kept asking for documents upload repeatedly even though I went personally to the bank and submitted my documents. It's been 20 days now no reply from the bank about my account status.

    ...

  • author
    Jax
    Sep 23, 2022
    Appalling custimer service

    Appalling custimer service. They never answer calls, your just put in a queue, and this queue is hours long, not minutes. Basically you just stay in a queue till you eventually give up. The complaints line is exactly the same. If you think there maybe a time you actually need to contact a bank, avoud these like the plague. Four days now I've been trying.

    ...

  • author
    Tony Fink
    Sep 22, 2022
    A total disgrace

    I have just read many of the reviews and cannot understand why the Banking Regulator does not step in and investigate. I left Santander years ago due to many of the reasons highlighted by these reviews and consider their Customer Service to be an absolute disgrace.

    ...

  • author
    needham
    Sep 21, 2022
    Unsatisfactory experience no help.

    I don't wright mostly because I am a poor speller, But I have had a very bad experience with santander, and l Ave to tell my experience. My neighbour is 92 and no family, she as bean very hill in Hospital and given up on her home she as gone in to a care home which is very expensive, we tried to set up payments to the home without success ( absolution horrendous). We tried over the phone for hours no good she needs to go to the bank with proof of identity, she couldn't work we got her their in a wheelchair and three types Of id , not successful ,they need more information, so we after do it all again.

    ...

  • author
    genesis
    Sep 21, 2022
    A terrible experience switching another…

    A terrible experience switching another current account over to this mob. They messed it up completely even though I have other accounts with them, and they told me they knew I was an existing customer. I fully expected to find my NEW account listed along with my older ones when signing into online banking. Especially as I had been advised by e-mail that my new account was up and running. But nothing to be seen, nothing at all on the app either. 2.5 hours of phone calls and waiting later, I find that they have opened my new account in a different name. So I now need to wait for them to send me new log-in details before I can access my Shiny new account. Or i need to go to a branch with ID to be able to 'MERGE' the two acconts together. What total confusion. I hope I get my £175.00 incentive to switch payment. But I doubt it, Will keep you all updated.

    ...

  • author
    luke rogers
    Sep 15, 2022
    Moved mortgage to this bank from the…

    Moved mortgage to this bank from the superb HSBC. Instant regret. Absolute clown bank. Won’t even answer the phone so nothing else I can really say about them.

    ...

  • author
    Mariluz Santos
    Sep 14, 2022
    This is the worse bank

    This is the worse bank ! I’ve been wating for a check deposit for 4 months now and every time I call nobody knows anything and nobody can help, can’t wait to close this bank account ‘cause honestly I think they are just trying to steal !! Worse bank ever !!!

    ...

  • author
    knackered back
    Sep 12, 2022
    Didnt listen, rush rush and had no idea what she was doing.

    I recently opened an account each for my 13 and 14 year old sons. Its their first experiences of banks and Santander have put my 13 yearold off banks already. When filling out his phone number so that he could set up and access the banking app he got one digit wrong. Needless to say he got no message from the bank so we called them. We explained that we got the number wrong and she started going on about the numbers given upon account opening and some totally off piste waffle that neither myself or my son could understand. She kept us hanging on the phone for ages then came back for a minute and tried to put us on hold again. 45 minutes in total including the wait to change a digit in a phone number that had only just been given in error. It was a simple case of reset his details on the app. Simple. But no because on hearing she was about to put us on hold again we hung up. Will simply ignore that account and order him one from a bank that makes less fuss. Funnily, regarless of the phone number on the applications my 14 year old set his app up no bother and its working fine. The advisors issues were not listening and talking over my son. Not polite and downright out of order.

    ...

  • author
    Laurie Jakavick
    Sep 09, 2022
    Never bank at santander

    I deposited cash at a branch atm after hours. The cash got stuck in the machine and returned my card with no receipt. I called customer service at 800 am the next morning and was assured it would be corrected and deposited within 24 hours. That Never happened. I have called three days in a row and was told the exact same thing. 72 hours later, still no deposit. This is absurd. Three days of missing cash with no action. NEVER GO TO SANTANDER BANK!! I also ordered euros for a recent trip. I was told it takes a week to receive them. I took 9 days. Other banks take 24 hours. These guys just don't care. No pride in their business practices.

    ...

  • author
    barry
    Sep 07, 2022
    Santander are so bad

    Santander are so bad, I called them to remortgage my existing mortgage last year but have a second charge for work I had done on the property. I still have 150k equity in my property. They wouldn’t even combine the two so I can have one monthly payment and said this is debt conciliation and said we can’t help. I call them today a year on as my house is now up for sale through choice as I am looking to move into rented accommodation in a better area and can’t afford the mortgage and the rent, so I asked for a freeze for a short period of time until my home sells, guess what they stopped doing that in March. I’ve been with them 10 years plus and never ever missed a payment or been in debt. I have found them to be the most unhelpful bunch of clowns ever. They make me feel like I’m in debt and should speak to their debt team, even though I’m not. I’m changing everything over, they are useless. I only scored them because I had to.

    ...

  • author
    Chris
    Sep 07, 2022
    What customer service??

    I had a pcp through Santander which I was looking to clear. I made multiple attempts to contact the customer service desk and even spent 5 1/2 hours on hold trying to get through. Do they even have a customer service team?? Dreadful service. I emailed to complain but no response.

    ...

  • author
    Theresa Harding
    Sep 06, 2022
    Lost my loan application

    Lost my loan application. Went through to complaints as my signed application was faxed from Santander branch and they still managed to misplace it. When I called i was put through to Ashley who said was so sorry and she would follow it up in the morning and call me back. Well today is the day Ashley, no call, no nothing! Where are you Ashley!! What next with this fiasco ?

    ...

  • author
    Konstantin Kogan
    Sep 06, 2022
    Not possible to wire out to external account.

    I had no problems with the bank for many years. Problems started when I decided to transfer money from the bank to another institution to get more interest than Santander 0.03%. The bank did not allow to do a transfer on-line, I had to visit a branch, then they delayed my transfer and finally they just cancelled the transfer of my money without any reason. Now I am still fighting with them for my own money. They don't give me contact info of a president or any high level officer. Are their actions legal?

    ...

  • author
    Russ
    Sep 05, 2022
    If only a Review really affected the people it’s reviewed…….

    I had to loose 2 hours of my life one afternoon waiting for the call to be answered or put through to the Future Payments Department and no resolution had. My complaint about this was upheld and I was given a sticking plaster bung of £50 to make me go away and told unfortunately I still needed to make contact! Also told the complaint was closed as far as they were concerned but if I disagreed then contact the Financial Ombudsman - no opportunity to talk about it with them. Didn’t call at a booked time for the initial response and then said they couldn’t get hold of me after leaving a message 5 days later. How do you complain about the Complaints Department????? I’ve ticked the box for Santander to see this, I’m not a betting man but I reckon the chances of feedback from them are about the same as my perception of their shower of a service. Keep it under your mattress, and at least you have some input and control of your money compared to what’s on offer with Santander service. God I wish Review’s had some teeth. Avoid these muppets.

    ...

  • author
    Marco
    Sep 04, 2022
    Deze bank is een lachertje

    Deze bank is een lachertje. Op 10 augustus vroeg ik een lening aan en direct moest ik online van alles aanleveren en ondertekenen. Helaas is er daarna helemaal niks meer gebeurd en reageert men ook niet op vragen. Ik ben benieuwd wat er met al mijn persoonlijke gegevens is gebeurd.

    ...

  • author
    Rakesh
    Aug 31, 2022
    All the team at santander are helpful…

    All the team at santander are helpful and understanding. ( I dont want to give names without consent ), They have been a few members of staff at santander who have been really good and helpful.

    ...

  • author
    Tom Littler
    Aug 31, 2022
    Well i was duped by a scam Mountain…

    Well i was duped by a scam Mountain Wharehouse site so let the real saga begin day 1 - 2.5 hours making call to fraud or customer service , got to speak to a person who transfered me to another que, tryed the online report service wouldnt accept images in several formats total time wasted 4hrs in total, day 2 followed web site advice printed everything off took it my local branch only to be told nothing they can do they have same number i had, back to the phone again , got an answer within 15 mins then put on hold until i gave up as my life was passing away total time NOT TO RESOLVE AN ISSUE 5HRS 45MINS IM GOING TO LET THE SCAMMERS KEEP MY MONEY AND TRANSFERED MY SAVINGS TO A PROPER BANK

    ...

  • author
    clive churchward
    Aug 30, 2022
    Held online for 45 minute trying to get…

    Held online for 45 minute trying to get a bank statement. I closed the account because the bank seems out of date and I got better interest rates from another bank

    ...

  • author
    j billington
    Aug 30, 2022
    worst bank anywhere in the world no question

    worst bank anywhere in the world . they were rubbish 12 years ago and they are still rubbish today . moved to them for the switch incentive wish i had not it takes 3 months to get it meanwhile your stuck with their appalling service . first time i tried to make a payment online to and existing payee it locked me out of the internet bank and gave me a number to ring 30 minutes later unhelpful women said i had to go to my nearest branch with id to get it sorted . thats 30 minutes away and only open 9.30 till 3pm plus having to pay to park when im normally at work . rung complaints asked for help was told someone would get back as a matter of urgency no one did . WHY WOULD YOU EVER BANK WITH THESE MONKEYS THEY ARE NOT A PROPER BANK .IF YOU CAN WAIT 3MONTHS TO GET THE SWITCH MONEY THEN MOVE TO ANOTHER BANK ASAP

    ...

  • author
    DJC
    Aug 30, 2022
    Abusing customer trust!

    So I paid an overdue debt on my brothers behalf, in the process I was screwd out of €200, plus some medical insurance IN MY NAME added to MY account. Never again will I trust this bank, they're crooks and expect us to fix their mistakes, I've just been on the phone for 2 days and didn't get to speak to ANYONE, just some crappy message asking you wait "Just a little longer". Don't waste your time supporting Santander!

    ...

  • author
    Pat Leatherland
    Aug 30, 2022
    Worst customer service ever

    Worst customer service ever. I would actually be embarrassed working for this company!!

    ...

  • author
    T B
    Aug 30, 2022
    Stay away from these crooks

    Stay away from these crooks . They like to repo cars and tell you to screw . Never gives these crooks your business

    ...

  • author
    Shanliss Hughes
    Aug 29, 2022
    Worst Bank

    Worst bank for a lot shot. My 82 year old mother was moving money out of Santander to another account to get better rewards and they blocked the account and credit and debit cards. As she has to wait to get someone to bring her in I had to pay various things for her. Rang them and was told she would have to come into branch. My mother told them she was 82, did not drive and has mobility issues and would find it hard to come into branch still they told her she would have to come into branch with ID. She has banked with Santander for years. They do not care.

    ...

  • author
    David Helliwell
    Aug 26, 2022
    No interest in fraud, and insolence.

    I object to being made to give this bank one star when no stars would be more appropriate. Earlier this evening I received a text message saying that there were two suspicious transactions on my credit card account, and I was given a number to ring to discuss them. All I got was recorded messages and options, and after much fiddling about I was cut off. I then tried the chat line on their website, having logged in to my account. Actually this isn't a chat line at all. It simple regurgitates standard messages automatically, and eventually terminates. I can't think of anything more insulting to customers, and am now looking to move to a more customer-friendly bank.

    ...

  • author
    Ricky Graves
    Aug 22, 2022
    I spoke with Shawntayh in alternative…

    I spoke with Shawntayh in alternative solution team, and she was very honest and polite explained about my extension. thank you for great customer service .

    ...

  • author
    Andreea Silvana
    Aug 19, 2022
    The absolut worse of all UK major…

    The absolut worse of all UK major banks, why, because it's Spanish. Spanish banks are the biggest rip offs and though they cannot get away with what they do in Spain, they sure make your life miserable if you dare to use a modern currency exchange platform."We have to do 50 security checks and then you must still visit the branch, because we are a slow inefficient bank who still lives in the 1950s and wants to discourage any kind of modern efficient, safe and cheap money transfer system between borders. Why?? Santander is a dinosaur!

    ...

  • author
    Adrian
    Aug 12, 2022
    Yesterday I spent almost 2 hours in the…

    Yesterday I spent almost 2 hours in the Colchester branch of Santander with the help of the branch director trying to answer every one of many questions concerning my joint account with the repeated threat of blocking our account. Each and every question was answered but now they are seeking even more confidential information before lifting the threats. It is clear that they do not following the huge number of customer service complaints and now it is a full week since I contacted the 'complaints department'. Avoid this bank at all costs.

    ...

  • author
    Steve Garbutt
    Aug 11, 2022
    Worst bank ever been a customer over 25…

    Worst bank ever been a customer over 25 years never asked them for a dime or gone overdrawn , terrible to contact rude unintelligent staff just just awful Avoid like the plague

    ...

  • author
    Rob
    Aug 11, 2022
    You will get better service from the…

    You will get better service from the children on the Sesame Street programme. They don't understand anything you tell them and they dominate your money without regard to what you (the customer wants). Please DO NOT bank with this company as they will treat you like an A** hol* They keep you waiting on the phone for an entire day and still don't fix your issues for you. Infact they have made a good day extremely bad and extremely stressing. As the rise of costs go up they will rape your accounts and keep it for themselves and they get away with it. I say we should all boycott this Company and let them go down as that's what they expect for their customers..

    ...

  • author
    Xroyale. KiX
    Aug 11, 2022
    If any consumer can stay away please…

    If any consumer can stay away please do. Explore your options and use another bank. If dealer pushes this bank on you. Trust me the car is Not for you. Go elsewhere. This bank is equivalent to the student loan saga. They do not help and will keep you in debt

    ...

  • author
    Jim Crellin
    Aug 11, 2022
    Telephone to nowhere

    I've been trying to buy more Santander shares without fees for 12 August as per letter I received. I am not online and have been to my branch today and given several phone numbers. It seems that nobody knows who can help me achieve this enormous feat. I have spoken with 5 different people who all politely told me that they don't know about this scheme.

    ...

  • author
    Jeremy Ehst
    Aug 07, 2022
    Frustrating service

    Back in November of 2021 they closed our local branch, making the nearest one to us nearly 10 miles away. They kept the ATM which also allows for deposits, but it is hit or miss as to whether it is working. Recently, I needed to deposit a check with which to pay some bills. I had no convenient access to a branch, the local ATM was broke, and after being told by a service rep to download the app to deposit the check via Mobile App, was told that there was a $2,500 check limit. On a positive note, the customer service reps on the phone, especially Courtney, were very helpful. However, the closing of a convenient location, the regular all too consistent malfunction of the ATM, and the Mobile App limits have made it very frustrating to bank here. I'm literally stuck with a check in hand that I cannot readily or conveniently deposit, and bills to pay. I suspect they closed our local branch (and likely others) to decrease costs and force greater dependence upon available technology. Ironically, instead of making things easier and more convenient, the dependence upon the technology has caused greater inconvenience, and decreased the quality of service provided.

    ...

  • author
    Marc Isikoff
    Aug 05, 2022
    Avoid.

    Avoid. #1 reason - slow as molasses bank tellers, and ATMs. I can feel my life draining while waiting for the ATM to do anything as a simple dip card, take out cash can take 10 minutes. Their tellers are friendly but overfriendly saying "deary" to me or call me out of the blue but won't take "I'm in a meeting" as a means to end the call. They keep talking but do nothing for me. #2 banking fees - they have no combined accounts minimum balance, so every account suffers if you don't fund it regularly. I have to take my nonprofit elsewhere since they require a minimum balance. #3 interest - savings was 0.10 APR but then the first fed rate hike hit and they slashed theirs to 0.05 APR to make their margins even bigger.

    ...

  • author
    Nika
    Aug 05, 2022
    Mortgage team not even deserve one…

    Mortgage team not even deserve one star!!! They're literally testing your patience. They don't read side comments on the applications, one person say one thing another saying another. And they just keep declining wherever information you upload. Find another bank!!!!

    ...

  • author
    ArtOnSuperyachts PandoraArtSer
    Aug 05, 2022
    Absolutely appalling

    Absolutely appalling - spent entire lunchtime trying to get through to someone - 3 times they cut me off before answering after 20 mins - then tried again and never answered - I am a client!!

    ...

  • author
    Candy
    Aug 04, 2022
    ROBBERY RUN I WAS MAKING PAYMENTS ON A…

    ROBBERY RUN I WAS MAKING PAYMENTS ON A CAR THAT DID NOT WORK THEY NEW IT AND STILL CHARGED ME AND HAD NO SYMPATHY IT'S SAD WHEN A COMPANY ROBS YOU AND THATS EXACTLY WHAT THEY DO !

    ...

  • author
    James
    Aug 04, 2022
    Absolutely dreadful customer service

    Absolutely dreadful customer service. They have blocked important payments I’ve needed to make in the interests of account protection. I’m not averse to my bank protecting my money however when they block payments but don’t bother to notify me that they’ve done so and the problems that causes me then that gives me a problem. Furthermore after I’ve discovered the non-payment it’s seemingly impossible to make contact with their payments team to unblock things. I can’t afford to wait for hours in a call queue to complete a routine payment. Even Their complaints line is unreachable. Complete shambles!!

    ...

  • author
    The Influencer
    Jul 29, 2022
    I am a known influencer and THIS is my experience with Santander

    The reason for the low rating is not at all any fault of the agent I spoke with. The rating is low because Santander not only fails actual talented employees who are serious about their jobs as the one I last spoke with but also fails consumers banking with Santander because the issues I called about were pertaining to a dispute with a merchant. I provided as much information as possible daily and even sent an email to the dispute dept can review the merchant and the bank still sided with the merchant. The decision was prior to receiving a credit of the amount being disputed, assuming the dispute was in my favor. I never was notified by any agents nor received a letter that the dispute investigation was ongoing and that the letter is contingent on the completion of the dispute. Two months later I received a letter from Santander stating they have sided with the merchant and will be debating the amount that I was previously credited and that; I can call the number listed on the letter for any question and request to be sent the proof of what was sent to Santander by the merchant. I immediately called Santander and that is when I spoke with an agent. Excellent agent in the dispute department that I spoke with. The agent I spoke with answered all questions I had and it is because of the excellent customer service I did not close my account with Santander. I checked my account 24 hours later and Santander charged my account twice for hundreds of dollars looking for the money they credited me. I may reconsider closing my account. Santander should not have closed the dispute until the customer who files the complaint receives the "proof" from the merchant and decides to continue disputing or decides to let it go. Santander is wrong in this situation. I understand by law what they can and cannot do, but how or why are companies such as paypal and others able to assist their customers with issues with merchants but banks have excuses as to why they cannot? I will be taking this complaint about this financial institution and the merchant further, publicly. I am currently waiting for the "proof" which I know is nowhere near what I showed them. Ironically, I'm an influencer with a huge social media platform both on YT, IG, TT, and Twitter. Good luck to Santander, I will be waiting for the apology statement from your PR team. I advise everyone to go to all of Santander's social media and copy and paste your comments there as well and report the to the Federal Trade Commission, BBC, and all the regulated banks.

    ...

  • author
    ANGELA
    Jul 29, 2022
    Telephone banking atrocious

    Telephone banking atrocious! waiting 20 minutes, call was answered then cut off without a word! tried again, music and automated messages ringing in the ears only, disheartening, attending the branches is no better; one staff member telling me girl colleague does international transfers; so i wait then she tells him she is off at 3pm sharp and I need to be assisted at the counter..do these people really want a job?

    ...

  • author
    Brian
    Jul 29, 2022
    Customer support at 1-877-768-2265 is terrible

    Many of the customer service representatives who answer 1-877-768-2265 will outright lie to you to get you off the phone or put you on hold and then hang up. I have one simple transaction pending that is taking weeks due to their exceptionally poor communication skills and customer service. I wrote two letters and made at least ten phone calls to inquire about the transaction’s status. The last five or six phone calls, including two today, started with “please do not hang up on me.” Despite my pleadings, the representatives hung up on me immediately. Unfortunately, it is impossible to get past them to speak with a supervisor who can help with your problem. The only reason I scored Santander a 1 was because 0 was not an option. I am looking forward to never doing business with Santander again.

    ...

  • author
    Kelly McCarthy
    Jul 25, 2022
    This is the worst bank I have ever…

    This is the worst bank I have ever dealt with!

    ...

  • author
    Mark Smith
    Jul 25, 2022
    We transferred moneys by our Internet…

    We transferred moneys by our Internet app and they closed our account for security reasons. We have spent 8 days and 3 hours of phone calls but still the account is blocked. We have been transferred from department to department each washing there hands of our problem. Santander as highlighted on their tv advert is a bunch of jokers and clowns who have no idea how to treat customers DO NOT USE THIS BANK! YOUR REGRET IT!

    ...

  • author
    Jason Vo
    Jul 24, 2022
    I try to use my card today with same…

    I try to use my card today with same PIN number it got declined

    ...

  • author
    Mandy
    Jul 24, 2022
    2 hours waiting for call to be answered…

    2 hours waiting for call to be answered then call cut off. Online help worse than useless. Finally spoke to someone given timeline of 48hours to unblock account....still waiting 72 hours later... will look at new bank i think

    ...

  • author
    Alan
    Jul 24, 2022
    Asked santander for a settlement figure…

    Asked santander for a settlement figure on a car loan. They did this and the loan was settled by the car dealer. I had paid a monthly amount earlier which they returned to me as an overpayment. A month late they sent me a demand for a underpayment of the same amount. I call them to try and be given a explanation, their response was the overpayment had been issued in error ( their mistake not mine). They didn't care and wanted the money paid within 7 days. I was not happy with their lack of remorse for their incompetents. 2 weeks later they sent a final reminder, telling me interest would be added to the amount if not paid within 7 days. Why should I pay for Their incompetents. No apology just bully boy tactics telling me it could affect my credit score.

    ...

  • author
    Robert
    Jul 23, 2022
    bad service!

    bad service!

    ...

  • author
    Khitam Halalo
    Jul 23, 2022
    Amazing service

    my name is Sam eldam and my wife intissar halalo I want to give Santander bank in Ashland ma my best review and a shoutout to Emile Exihomme he was beyond helpful and answered all of my questions. He offered amazing customer service. If I ever need anything I know I will be coming back and asking for him.

    ...

  • author
    Steven Parkinson
    Jul 22, 2022
    Absolute shower of sh*te

    Called Customer services a week before making a vehicle purchase from a dealer to make sure it would be authorised as a bacs payment, set up a new payee and test paid a quid at the same time, all ok. Turned up today to make payment - blocked by Santander. On the phone for an hour to try and talk to someone, get answered and immediately disconnected so have to call back and wait another 20 minutes to get answered. Explain what's gone on and request payment cleared and idiot keeps asking me for the last transaction on my account - of course I haven't got a clue. He then asks how I knew about the vehicle being for sale! I say I'm in the dealers right now, how did you think I know? I ordered it a month ago. Absolutely clueless idiot then starts asking me irrelevant questions about setting up voice recognition etc at which point I lose it completely and tell him exactly what I think about Santander. What's the point in having 2 factor authentication set up and having bacs access to pay set up if Santander are going to block payments? I will be moving my savings to another bank and when I retire in 18 month's time I'll be closing my current account as well. Never will I ever use Santander again.

    ...

  • author
    Sheila Delves
    Jul 22, 2022
    I have been using my iPad to access my…

    I have been using my iPad to access my account for years now I’m told my iPad won’t work with their new app and I would have to buy a new one Will be changing banks as soon as I can

    ...

  • author
    Kelly McCarthy
    Jul 20, 2022
    Closing my account with Santander

    Closing my account with Santander. This bank has poor customer service and is NEVER there when needed. Sticking with TD Bank and Heritage Family Credit Union!

    ...

  • author
    Richard
    Jul 20, 2022
    Security team NEVER answer in less than 30 minutes!!

    Terrible customer service. Their security check works like this - if you make a new payment you get an automated security call (good idea), however if you miss that call they instantly lock access to all your accounts (personal and business!) and then you have to try and contact the security team who NEVER and I mean NEVER answer in less than 30 minutes. I have been on hold over an hour this morning. Whatever you do DO NOT open a business account with them as they will lock you out and then you can't get back in to carry out your business banking!!! Madness.....

    ...

  • author
    Patricia Bernstein
    Jul 16, 2022
    Thankyou Santander

    Thankyou Santander, excellent Customer service, friendly staff, helpful advice, have always banked with Santander & will continue to do so! Full Mark's for your service, a listening ear is so welcome!Thankyou Patricia Bernstein.

    ...

  • author
    CHRIS HUNT
    Jul 14, 2022
    I wish I’d read the reviews before…

    I wish I’d read the reviews before opening an account, been trying to access money and after 4 tries a total of over 4hrs of phone time and answering every type of security questions still no success, have they no money to access for me? Still on the phone now after over an hour this time and am still waiting to get an answer thankfully not in a hurry for the money but bloody annoying. “I’m very sorry to keep you waiting I’ll put you through to someone as I can” Don’t believe them and please please don’t open account with them.

    ...

  • author
    Shane Nimmerichter
    Jul 14, 2022
    Don't use or work for them

    Don't use or work for them. Complete scum of a company.

    ...

  • author
    River
    Jul 14, 2022
    the telephone line says they are open…

    the telephone line says they are open until 8pm but when you call them the line says they are closed, I have emailed customer services which is a robotic response telling me that they do not deal with customers enquries and to use the online live chat on their website when I use the chat service on the website its another robot and not a real person, and when you call from 9am in the morning they keep you waiting on the phone for a very long time, I was on the phone for half an hour and then gave up waiting, this is far too long to be considered acceptable, customer service is terrible.

    ...

  • author
    VV
    Jul 12, 2022
    Poor Customer Service assistance

    Poor Customer Service assistance. Called 3 times to address different answers, requested supervisors of the representatives. Provided my knowledge about the transactions- electronic and debit deductions, and the representatives changed their answer based on the provided information. Can't rely on this assistance. Got fraudulent activities on my accounts to the point that had to close down all my accounts. Not a secure bank. Will be working with Citizens Bank or Bank of America.

    ...

  • author
    Hazeyduck
    Jul 12, 2022
    Shocking bank and customer service

    Shocking bank If you manage to get through to them via the phone they are useless Offer a terrible service you’ll always end up in a branch passport in hand and be prepared for a 1-2 hour wait before they start to address any problem you may have Will be closing accounts it’s not just one thing after another that they can’t sort and I’m fed up using up my time going in branch to sort out there failures

    ...

  • author
    Rashad
    Jul 12, 2022
    My cash app was hacked

    My cash app was hacked, and I immediately reported it to the fraud unit. After about 2 weeks of a bogus investigation, I was notified in mail that the bank will not reimburse my account to the stolen amount of $2500. SMDH. I thought banks had insurance and I did not make the transfer. Also, I did not receive a warning text that this amount was being requested. Very, Very Bad service. I withdrew all of my money from the three accounts I had with that lousy , lousy bank

    ...

  • author
    Me
    Jul 11, 2022
    Disgusting service.

    Disgusting service. Emergency situation with an 18yr old son in London for the first time with a card that doesn’t work. No way to pay for his accommodation at premier inn as his phone has run out of charge and his card won’t work. I, mum, tried to phone Santander as an emergency. Begging them to find out why his card wouldn’t work and asking what he can do. Waited 53 minutes for someone to answer the phone. They refused to even check and see if the card had been blocked. I wasn’t asking any personnel information. Just reporting an incident with a vulnerable person with no where to sleep tonight. Disgusting service. I was more than polite whilst crying my eyes out and the telephone person just told me she was putting the phone down. Will get all my children to cancel their accounts now, plus our mortgage and our accounts. Advice people never ever to use this completely useless company. Plus. My son has never been able to get online banking working for 2years!!!! With no help from Santander.

    ...

  • author
    Mr David Russell
    Jul 08, 2022
    Let me have my money!

    Impossible to navigate through their processes. A legitimate transfer was blocked for security reasons - that’s fine. On speaking to their security team they could not tell me what they needed from me to convince them the transfer was legitimate. Osman was particularly obtuse & unhelpful. Polite however!

    ...

  • author
    Jonathan Goldsmith
    Jul 06, 2022
    Horrendous

    Horrendous - if you ever want to speak to anyone you might as well sit in a graveyard and chat to the stones. Branches are never open at times when anyone under the age of 80 is able to go - so if you do get there you'll spend all day waiting in line. The online chat is even worse and just crashes when they can't be arsed to answer you. I'll be closing all accounts as soon as possible - so probably never as you have to speak to someone to do that...

    ...

  • author
    Al Mac
    Jul 05, 2022
    Horrendous Customer service

    Horrendous Customer service, I’ve had two accounts which have been accessed by on-line security breaches of so called Security measures … 6 days on and various phone calls by me to get an update ! Still nothing !!! Avoid and go elsewhere

    ...

  • author
    Stephen Risley
    Jul 05, 2022
    Eli Acevedo Investment Rep at Santander…

    Eli Acevedo Investment Rep at Santander Branch on 6975 Amboy Road in Staten Island is an arrogant individual who creates more issues than he solves He recently was supposed to make a tax change on my account. Instead he changed the date of my monthly check. Costing me the loss of my June payment. He just is not a customer service type person. I have requested a change of reps with no success. Please avoid this man if you can I give him a one as I cannot give a lower score

    ...

  • author
    Irem Yasin
    Jul 01, 2022
    Worse customer service ever by Suleman

    This jobs is not for Suleman very rude no respect for customer Caused problems unnecessarily as he had power to.just suspend my services with no explanation given and never in my life experience something like this also I asked everyone if anybody experience service like this No but nasty man did it toy account had answered all security questions and still blocked the account Do not bank with Santander worse ever service you can hav just before holidays and paying off things

    ...

  • author
    Anash
    Jul 01, 2022
    Worst service ever

    Worst service ever. Just got a brand new balance transfer credit card. Tried to use it for the first time using the pin. Transaction did not go through. Phoned Santander to say the card was faulty. After 30 mins listening to a load of messages was told the card had been blocked for fraud and I have to go to the branch with ID. Fraud..on a card that was not used. That I presume they gave me to use or did they? The operative on the phone was rude and hung up on me. I will go to the branch and sort this out, but as soon as I have done that. I will transfer the balance transfer I made to the Santander card and close the account. Don't take out a Santander credit card is my advice

    ...

  • author
    Alex Spuggie
    Jul 01, 2022
    I can’t contact them they don’t reply…

    I can’t contact them they don’t reply to any correspondence. I’m leaving them as soon as possible

    ...

  • author
    ali asghar
    Jun 30, 2022
    Tried to pay my staff.

    Tried to pay my staff.. Couldn't go online as problem with online 30 June since 8.00 pm and tomorrow is the pay day for them... Seriously ridiculous and telephone banking closed too...

    ...

  • author
    Stephen Marshall
    Jun 30, 2022
    This bank app is pathetic can’t log in…

    This bank app is pathetic can’t log in at all now keeps saying no internet connection which is rubbish as I’m on trust pilot leaving a review. Pathetic.

    ...

  • author
    PC
    Jun 30, 2022
    Worst experience

    Worst experience. Terrible bank to be with. Account was blocked as ai tried to transfer a large amount. After hours total of more than 7 hours) of waiting for someone to speak with me over 3 to 4 days, my matter is yet to be resolved. Unbelievably poor service. Changing bank as soon as possible!

    ...

  • author
    Jean Jumelle
    Jun 29, 2022
    Inefficient, unfriendly and contemptuous Service. After my online account was blocked for…

    After my online account was blocked for what Santander considered a possible fraudulent transaction it took me three days with endless waits on the phone to get my account unblocked and the transaction to go through. My journey was made worse by a visit to Santander only branch (Hanover Street) in Edinburgh, the cashier who dealt with me was unfriendly, officious and contemptuous, the body language showed no empathy and was disrespectful. On the third day after another long wait on the phone the matter was resolved. This was very poor service, I certainly will be moving my savings away and would advise potential customers to keep away.

    ...

  • author
    Steven Leinheiser
    Jun 29, 2022
    Santander sucks

    Santander sucks, they are a predatory lender interest rates way high, and they've been sued for this before never again.

    ...

  • author
    Cassie jo Alexandra
    Jun 28, 2022
    Honestly want to take my own life after…

    Honestly want to take my own life after the day I've had with these empty empathetic cnuts. Blood on your hands rothschilds puppets.

    ...

  • author
    Misty
    Jun 27, 2022
    Lying Theives

    Claimed they granted a payment deferral on a note, but the balance due for that month never decreased, the extended the contract date though without reducing the current payment and are now insisting the balance due is simply my misunderstanding and are screwing me out of an additional month in charges and interest. Will never due business with these dishonest people again.

    ...

  • author
    Helga
    Jun 27, 2022
    Helping customers when it matters most.....I don't think so!!

    Their slogan is helping customers when it matters most...joke...I've been a loyal customer for years including mortgage. Recently gone through a messy divorce that's been going on for 6 years, had an offer, transaction going through asked for 24 hour extension to ensure post got there in time...computer says no, they can't think for themselves, now have to restart an application for the sake of 24hours...rubbish customer service experience given I've banked with them for years, holding several accounts and a mortgage with them, I'm now understanding why people say don't bank with them...looking to move all my business away from them..

    ...

  • author
    Stephen Marshall
    Jun 25, 2022
    Absolute rubbish every Saturday night…

    Absolute rubbish every Saturday night can’t get transactions or money out pathetic I’ve changed to Barclays no nonsense with them

    ...

  • author
    ray spencer
    Jun 24, 2022
    No answer to my phone call

    No answer to my phone call. Absolute rubbish !!! Looking to change banks now after many years - where are they when you want them ??? Terrible customer service !!!

    ...

  • author
    Scalo008
    Jun 24, 2022
    Cannot even transfer to yourself

    I tried transferring monies to myself at another bank, I tried a small amount first to make sure everything was OK and it went through no issues. I then tried to make another transfer within the daily limits and I received a text message stating that I would receive a further text message within the hour to verify some details..3 hours later I still haven't received any text. I called my new bank to ensure it wasn't anything their end and I got to speak with a real person within a minute!! I have now been on hold for over an hour!! Cannot wait to get away from this bank!! Very unhappy

    ...

  • author
    D C Agnew
    Jun 24, 2022
    I want to transfer £7k from my…

    I want to transfer £7k from my Santander Bank to my Lloyds Bank; both accounts in the same name. Santander has blocked my online account and states ring 0800 917 0917. There is no other option. on Saturday 11/06/2022 I rang for 1 hour and 15 minutes. Went on holiday to Scotland same day and on return rang at 8.25am on Friday 24/06/2022. I am now up to 1 hour 25 minutes. SANTANDER YOU ARE USELESS D C Agnew

    ...

  • author
    Mr Bemrose
    Jun 23, 2022
    Spent 2 hours waiting to speak with a…

    Spent 2 hours waiting to speak with a real person, account frozen because paying some large bills, but no one rang to tell me they were dong this, apparently for my benifit, !!!! Or so they say, 2 hours of my life i will not get back for the second time this year,no staff, no follow up when they freeze your account, they just do it, and you spend 2 hours trying to get z bill paid you promised to psy, terrible service!!!!

    ...

  • author
    Linda Atkinson
    Jun 23, 2022
    I would give 0 stars if I could!

    I would give 0 stars if I could! We used our Santander credit card to purchase flights. A few days after, we attempted to play our bill in full. Over the next two weeks I attempted to use the app and the website/online banking several times and each time, at the very last moment after I had inserted my debit card details I was told that there was a technical error and to try again later. I lost count of how many times I tried to pay, over about 2 weeks! As the payment date loomed nearer and not wishing to incur any interest charges, we then tried to phone the bank. We are on holiday and our phone signal is not great and after losing the signal several times, we then asked the Santander operators to phone us back if we lost the signal which we did and we did not receive a callback on any occasion. On one occasion the lady at the end of the phone said that she would have to go away to ask someone, which she did and she never came back again! After about 10 minutes or more we lost the signal again. She didn’t ring back! My husband then walked to an area where he could get a signal and once he got through to someone again , cutting a very long story short he was told that he could not pay his bill by phone!!! He was then told that he had to go to a Santander bank to do this. By now we had lost half a day of a gloriously hot day of our Devon holiday. Had we been at home in Scotland, our nearest Santander bank would have been a few hours drive away and goodness only knows how we would’ve managed to pay the bill. So, on another gloriously hot day we wasted a morning driving to Barnstable and to visit the bank. This involved an hours journey each way and fuel costs, plus parking in Barnstable. We arrived at the bank and were told that we couldn’t pay using a debit card from another bank!!!! At this, we walked to our own bank, drew out the cash and then returned to Santander to settle the bill in cash. By the time that we had returned to our car and driven back to our beachside accommodation we had virtually wasted a whole day. In all, almost 2 days of our holiday wasted and several evenings persevering with the app and online banking. We will NEVER use Santander bank again. It seems that they don’t want you to pay the bill so that they can scoop up the interest! Incompetent? Unprofessional? Inconsiderate? Terrible computer/app/online sites that don’t work properly? Poor processes to enable customers to access and pay their accounts? Yes, all of those things. We have never experienced anything like it with other cards that we’ve had in the past. Our advice to anyone would be to stay well clear of Santander bank! I should add that we remained polite at all times during both the calls and in the bank, although confess it was becoming quite difficult to do so!

    ...

  • author
    moondove blueskys
    Jun 23, 2022
    Money being held ransom.

    Never again will I put money into this bank, I put in a cheque which I was told would clear in 1 to 2 days, went on my online banking as I have 2 accounts with them and they have Blocked me. Called them up, they said (I needed to get the statement from the person who sent me the cheque to prove where I got it from!) Why aren't santander doing their own security checks? No one should be asked to provide someone elses bank statements as this is PRIVATE FINANCIAL INFOMATION.Santan are shocking and should be stopped from asking this of their customers. No one will give another person their bank infomation as this is opening up their account to fraud and identity theft. I have previously worked in the banking industry and never would we have asked this of our customers. Now my money is being held ransom. Ombudsman informed.

    ...

  • author
    Peter Warwick
    Jun 15, 2022
    rubbish bank

    I need to respond to an email i received but of course it is from a no reply site . I dont do on line or mobile banking but there is no other way according to the website apart from hanging on for an indeterminate amount of time on the 0800 no. Think i will be moving my accounts and isa's

    ...

  • author
    Charles Fernandez
    Jun 13, 2022
    South Windsor branch in Connecticut…

    South Windsor branch in Connecticut most horrible experience I got not one time this is my second time experience. This bank sucks. I am going to close my account asap.

    ...

  • author
    Klein
    Jun 12, 2022
    A terrible bank that takes payments out…

    A terrible bank that takes payments out in one big hit and holds onto the money you try to transfer into your account. If you want a bank to mess you around then this is the one. Awful.

    ...

  • author
    elena goodinson
    Jun 12, 2022
    Woeful!

    I have been with this bank through its many incarnations for the past 25 years. During the last few years Santander is seriously failing its customers. Constant stream of frauds and scams and customers unable to speak to a single representative on the phone! Call wait times are off the scale, reaching 60 minutes on hold plus! It is time the Ombudsman to take action.

    ...

  • author
    Peter T
    Jun 11, 2022
    The worst customer service experience…

    The worst customer service experience ever. Telephone customer service waits of over 1 hour, and very little help after all this time. There are plenty of choices, and I will certainly move my business to an alternative bank. I have tried but finally I have had enough, absolutely terrible

    ...

  • author
    Kelly Kelly
    Jun 10, 2022
    I had to click 1 star or it wouldnt let…

    I had to click 1 star or it wouldnt let me write a review.Santander dont devserve a 1 star...suddenly after years of the same password i used to log into my online account stopped working and the Santander bank refuses to help me. I dont know what bills are paid or if i have enough for my car insurance...i cannot log into my online account and I called at santander's mercy several times and they tell me they cannot help ..not to mention i got hacked several times and they done nothing talking hundreds. I am going to have to hire an attorney just to get help to log into my account this is the worse bank i ever had to work with.

    ...

  • author
    Suleyman Yesil
    Jun 10, 2022
    Be aware if your card gets used…

    Be aware if your card gets used fraudulently Santander do NOTHING to help and say its your problem, so you cannot get your money back. Terrible bank and even worst customer services. I have closed my accounts and told family members to close their accounts and use another bank

    ...

  • author
    Brian Norman
    Jun 09, 2022
    Absolute shambles of a bank,their…

    Absolute shambles of a bank,their security is appalling unauthorized payments, cancelled cards where payments are still coming out !! Cannot get through to customer services, Fraud or complaints the senior management of this bank should be totally embarrassed!!!!

    ...

  • author
    Amie Vogel
    Jun 07, 2022
    I had two bank accounts

    I had two bank accounts, an auto loan, and a credit card with Sovereign Bank for years and just sort of stayed on when they transitioned to Santander. I eventually closed my bank accounts and will also be letting my credit card go. My auto loan was done incorrectly. When I traded in the car, it took two months for anyone at the bank to actually help me. I called constantly. The bank kept directing me to call their auto loan department (entirely separate) and the auto loan department kept telling me I had no account with them. They were ultimately able to basically steal $400 from me because my loan remained open with them two months longer than it should have while I called and called and called. Finally I had the dealership get involved and from there a Santander supervisor helped me and admitted someone from the bank had made a mistake on my loan, though it was never thoroughly explained to me. They have tried to keep money refunded to my closed bank account on three occasions. I have had to call over and over, fight with their “resolution center,” and wait on endless holds. Also, if a rep doesn’t want to deal with you or know how to help you, they will “place you on a brief hold” and just disconnect. Most recently, I finally filled out one of those surveys they only ever email after they think you have had a positive experience; upon reading my review, a supervisor called me on a Sunday to address the “emergency situation” (I let it be known I was considering getting rid of my credit card). Extremely rude, spoke over me repeatedly, and straight up lied. Told me I had exceeded my credit limit at the beginning of the previous month when I hadn’t. When I argued she threatened to “send my case to her team” because I wasn’t letting her “help me,” and made me pretty much beg for a resolution after she called me and told me my dissatisfaction was an “emergency.” No survey was sent regarding my experience with her. Surprise. STEER CLEAR. Go to a local bank or credit union where you are a person.

    ...

  • author
    Ellena
    Jun 06, 2022
    I called Santanders Bank with a rather…

    I called Santanders Bank with a rather unusual situation. I was helped by a customer service rep who was very respectful and helpful with my problem. Her name was Summer. I was very happy with the help she provided me with.

    ...

  • author
    Elaine Spencer
    Jun 01, 2022
    I have had a horrible experience with…

    I have had a horrible experience with this bank - no one knows what they are doing - the voice recognition they want you to set up - does not work - the customer agents that answer after 1 hour wating do not know what to do if the problem is out of the norm - Disgruntled and disgusted that I have wasted 4 hours and still no way nearer to getting the money in my account !!!

    ...

  • author
    F Michel
    May 29, 2022
    Santander is the worst bank ever

    Santander is the worst bank ever! I had an unauthorized transaction from my bank account in February of 2022. Reported it to the bank after disputing with the merchant only to have Santander deny my claim because they could not “override the merchant’s policy” even when they could clearly see that I did not authorize the transaction. A supposedly policy that I was totally unaware of. I signed up for a six months class (program) with Creation Nation by Donteacia Seymore. They were supposed to take $300 a month for six months. However, once the six months were over they proceeded to take another $300 from my bank account. Therefore, I contacted Creation Nation. It is then I was told that although I did sign up for the six months program, I should have alerted them that I did not want to continue with my “subscription!” Astonished by what I was reading, I told them I was unaware that I needed to cancel a subscription, when I never signed up for one, and I wanted a refund. After many back and forth the representative stated I wouldn’t get my refund. Now with proof of my conversations with Creation Nation, I contacted Santander and filed a dispute. Unfortunately, all my long waits on the phone waiting for different representative to take note of my complaint in order to have my issue resolved was a big waist of time. So when Santander states it is their mission to help people prosper, it’s nothing but baloney. Just look at all the bad reviews they have. Just stay away!!!

    ...

  • author
    Khosen Kouture
    May 20, 2022
    This company is horrible to use

    This company is horrible to use. I brought a car back in 2013 for $11,000. Over the years I paid over $14,000 on the car before volunteering to give it back due to lack of employment for health reasons. They sold the car, wrote off $10,000, reported it to the IRS as a cancellation of debt. I had to pay taxes on it because they filed it as an 1199C and was considered part of my income and they are still trying to collect over $12000 from me. This should be considered tax fraud. After 11 years they are still reporting it negatively to my credit report. Don't use these crooks there are better companies out here that will work with people with bad credit. Santander Consumer company are horrible money hungry company

    ...

  • author
    Russell Cryer
    May 18, 2022
    This bank is holding my fathers money hostage.

    This bank has stolen my fathers money!! My father has dementia and I look after all his affairs and have LPA. I recently at his request tried to help him transfer a substantial amount into a savings account that paid a good rate of interest. As soon as we clicked the transfer button on the online banking app the account was locked. I tried calling them and after a 90 minute wait I finally got an answer. Despite having LPA they would only speak to my father. He became very confused and they refused to unlock the account. As a consequence we can no longer pay for anything particularly his care home fees. I have tried to contact them myself by phone but no one answers. I have sent numerous emails but only receive acknowledgments and no resolution. My father is a hostage to an utterly useless and uncaring organisation. Bank with them at your peril.

    ...

    BestMoney.com

    Copyright © 2009-2022 Natural Intelligence Ltd. All Rights Reserved.

    By using our content, products & services you agree to our Terms of Use and Privacy Policy.

    NMLS Consumer Access

    Bestmoney is a dba of Natural Intelligence Technologies Inc.

    Natural Intelligence Technologies Inc. NMLS # 2084135

    CT: Mortgage Broker only, not a mortgage lender or mortgage correspondent lender.

    • About Us
    • Cookie Policy
    • Terms of Use
    • Partner with us
    • Privacy Policy
    • Contact

    Designed to help users make confident decisions online, this website contains information about a wide range of products and services. Certain details, including but not limited to prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such. Company listings on this site DO NOT imply endorsement. We are not a loan provider or a broker and we do not offer loans or mortgages directly to end users, but only allows users to match with lending partners and platforms that may extend a loan. All loan approval decisions and terms are determined by the loan providers at the time of your application with them. Any matching request submitted through our website does not constitute a loan application and you will have to submit a loan application to the respective lender before the lender provides you with an actual offer. We do not warrant that you will be approved for a loan, nor that you will be offered a loan with the same terms presented on our website.

    Insurance services offered through Natural Intelligence Technologies Inc.: Licenses

    Reproduction in whole or in part is strictly prohibited.