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Santander Bank Review

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Reviews 285

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Michael Graw
Michael Graw
May. 03, 20214 min read

Santander summary

Santander Bank blends both traditional and online banking. The bank has more than 2,000 ATMs across the Northeast and Florida and a capable mobile app that supports check deposits, bill pay, and instant transfers. Santander offers competitive interest rates on savings accounts, and provides users with credit cards and loans in addition to online bank accounts.

Pros

  • Over 2,000 ATMs and 575 branches
  • $25 minimum deposit
  • Competitive interest rates

Cons

  • Branches and ATMs are mostly in the Northeast and Florida
  • High overdraft fees

Santander Santander Visit Site

Advantages Over Traditional Banks

Santander Bank is a traditional bank with a number of online banking services. You can manage your accounts, deposit checks, pay bills, and transfer money all through the online portal and mobile app (for iOS and Android). On top of that, Santander offers a range of services, including loans, credit cards, and retirement investing accounts. 

Cutting-Edge Banking Services 

Santander Bank makes it easy to manage your finances through the mobile app. For example, you can deposit checks instantly from anywhere using your smartphone, or transfer money to friends and family using Zelle. The online bill pay center enables you to handle all of your bills—including the ones that can’t be paid electronically—from a single mobile-friendly portal. 

Traditional Banking Services

Santander Bank started as a traditional bank before moving into the online banking sphere. It has more than 575 branches and 2,000 ATMs, although most of these are in the Northeast. Santander offers several rewards credit cards, lending programs for mortgages and personal loans, and retirement investing accounts. Santander also has a commercial banking arm that offers banking and lending for small businesses. 

Interest Rates and Fees

Santander has several checking and savings accounts with different fees and benefits.

If you’re interested in checking, you can choose between four account types:

  • Basic: The Basic account has a $3 monthly fee that can’t be waived and requires $25 to open.
  • Simply Right: The Simply Right account is similar to the Basic account, except that it has a $10 monthly fee that’s waived as long as you make one transaction per month.
  • Premier Plus: The Premier Plus account is an interest-earning account that reimburses ATM fees. It requires a minimum deposit of $50 and has a $25 monthly fee, which is waived if you have a $25,000 balance or at least $4,000 in direct deposits each month.
  • Select: The Select account is similar to the Premier Plus account, but requires a $150 minimum deposit and has a monthly fee of $75, which is waived if you have $150,000 in assets with Santander Bank.

For savings, your options are Savings, Money Market, Premier Plus, and Select. Santander’s Savings account has a $1 monthly fee and the Money Market account has a $10 monthly fee. These fees are waived if you have a Santander Bank checking account. You can only open a Premier Plus or Select savings account if you have a Premier Plus or Select checking account.

All Santander Bank savings accounts start out with 0.15% APY. You can earn up to 0.25% APY if you have a balance greater than $100,000.


Mo. Fee
How to Waive Fee
Key Benefits
Basic Checking
$3
None
No transaction requirements
Simply Right Checking
$10
Make one transaction per month
Waive account fee
Premier Plus Checking
$25

$25,000 balance

$4,000 direct deposits

Earn 0.15% APY 

Reimburse ATM fees

Select Checking
$75
$150,000 balance across Santander accounts

Earn 0.15% APY

Reimburse ATM fees

Savings
$1
Link any checking account

Earn 0.15% APY

Money Market Savings
$10
Link any checking account

Earn 0.15% APY

Premier Plus Savings
$0
None

Earn 0.15% APY 

Select Savings
$0
None

Earn 0.15% APY

Customer Service 

You can get in touch with Santander Bank by phone from 8:00 AM to 8:00 PM ET, 7 days a week.

Mobile App

Santander offers a mobile app that enables you to access all of the bank’s services. You can easily check your balances and transfer money between accounts. The mobile app also gives you access to the bill pay center, so you can monitor your payments and add bills on the go.

Learn more about Satander’s mobile app below:

Security

Santander Bank uses advanced digital controls to keep all of your accounts safe. All of your data is encrypted with 256-bit AES when you log into your account. You can easily lock your debit or credit cards through your online account if they’re ever lost or stolen. On top of that, Santander uses text and email alerts to let you know right away if there’s suspicious activity in your accounts. 

Summary

Santander Bank offers a mix of traditional and online banking that could work for you if you’re in need of a new bank. The bank offers helpful features like mobile check deposits and online bill pay. Plus, if you live in the Northeast and Florida, you can access Santander’s more than 575 locations and 2,000 ATMs. We also like that Santander’s savings accounts offer 0.15% APY and the monthly fees for most accounts are easy to waive. 

Santander Santander Visit Site

Methodology

This review is based on information from Santander Bank’s website, as well as from online resources and customer reviews posted on third-party websites.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Randall Wright
    Oct 13, 2021
    NO BAD REVIEW HERE. ""YET""

    I received my loan at a very reason time. When I call they answer with a kindly voice. So many bad reviews. There is a story to both sides.

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  • author
    Andrew Hall
    2 days ago
    Still on phone considering they have…

    Still on phone considering they have more people in customer service uts very bad

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  • author
    Allan Chamberlain
    Oct 16, 2021
    Bank illegally witholding customer money

    Having booked to draw a cash sum from the Chichester branch of Santander today 16/10/21 I was told they had no record of this booking. It had taken me 3 hours to get to the branch including a walk at the limit of my disability from car park to branch. I was asked what I wanted the money for and if I did not want to a bank transfer instead of cash I could not have any of my money and they would have to do some checks. As instructed when I booked I brought my passport, driving licence and a utility bill so they could verify me as the account holder. Not being able to draw that money until next Tuesday has caused me considerable embarrasment and inconvenience. The bank has no right to withold my money and question what I want to do with it. Disgusting service and illegal

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  • author
    Amy West
    Oct 15, 2021
    Unsatisfactory Business Provided

    From the time I opened an account with Santander, I was very careful due to things I heard from other people. After at least a year with the bank, my account balance did not add up to what was suppose to be in my account. It was as if money was disappearing and then would randomly show up days later. I was warned about this happening from someone who USE TO have their business account there. I became extra careful after this and would check my bank account after every single transaction I made. Recently, my account was hacked, but so was the account of two other people I know. One person was able to go to the physical bank and get a new card in the spot. The second person waited two weeks for a new card. I am now on week three of having no bank card. I had asked for the 24 hour expedited FedEx shipping for my new card, but that never happened. The other day, my friend mentioned to the bank that I still did not have my card and they told him that they did not care. They were very nasty and inconsiderate of the issue they caused. The customer service from this bank has gone down the drain and I have begun to warn people to not bank with them or to change banks. Just imagine how hard it is to pay bills when you have no card to charge.

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  • author
    Rose Mcdermott
    Oct 15, 2021
    Waiting nearly 32 minutes to speak to…

    Waiting nearly 32 minutes to speak to customer service about fraudulent transaction on my account

    ...

  • author
    Emily Deeble
    Oct 14, 2021
    Disappointed

    I only rate 2 because I have been with this bank for for a longtime and it used to be great. Lately I see the bank going downhill the customer service is pathetic, you would be lucky if you find one that is actually interested in you and your money and if you want to give it to them and he just say my money is in danger I will unfortunately this is a Sara said him and his people talking on any computer probably not even talking texting because if you want to call and say you don’t hold your breath call Thomas. I am right now in the hospital I can hardly move talk or anything and that didn’t seem to faze the rep that I got un messaging.

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  • author
    NRRRR
    Oct 13, 2021
    SANTANDER ARE A FINANCIAL LOSS NOT AN…

    SANTANDER ARE A FINANCIAL LOSS NOT AN ASSET. BANK ELSEWHERE

    ...

  • author
    David Hammerson
    Oct 12, 2021
    Customer Service! What service??

    Customer Service!! They may have customers but for how long? As far as service is concerned via phone it does not exist. Over 30 minutes to get through to a rude, unhelpful person

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  • author
    Luiz Alb
    Oct 07, 2021
    Absolute rubbish

    Absolute rubbish, terribl custiomer services. Expect to wait 1 hour. Sometimes they say will call later, but they do not.

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  • author
    David Johnson
    Oct 06, 2021
    Complete trash the banking license…

    Complete trash the banking license should be revoked !

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  • author
    Debby Quashen
    Oct 01, 2021
    Santander Profit Over People

    On August 4th I received a text from Santander asking if I made two purchases, one for $116 and another for $149.97. I told them no I didn't. They were able to block the first one, but not the one for $149.97. Someone had made a purchase from EBAY. I disputed the the charge. Then I waited. I received a letter from Santander they denied my claim. Stating that the purchase had been authorized. Upset I decided to put in the claim again. When I contacted Santander they put me through to the dispute department. The agent had an attitude, I didn't know what it was. In the end she gave a claim number which was different from the usual claim numbers. When I questioned her about it she made some excuse. Then I waited. I didn't have to wait as long this time for the bad news, my claim had been denied again. When I filed the claim I submitted an email from EBAY stating that my Ebay account wasn't charged. And Santander still denied my claim. It finally dawned on me that the problem was with Santander not my Ebay account. Santander system is vulnerable and not secure. And if your account gets compromised more than once they have absolutely no intention of doing anything, as I sadly found out. They have no ethics, no scruples, no conscience, no compassion. They are unprincipled, disreputable. They put profit ahead of the customer. Two of the worst Santander bank branches, 46th Street and 16th Avenue, and 4823 13th Avenue in Brooklyn are horrible. Santander is aware of this and does nothing about it, they even condone it. They are unreliable and untrustworthy. I wouldn't recommend them. Both EBAY as well as Santander bear full and complete responsibility for what happened. EBAY for knowing that my account was hacked and not alerting me or investigating. And Santander for being greedy, manipulative and deceitful.

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  • author
    Joe Davies
    Sep 30, 2021
    Just don’t.

    Impossible to speak to someone about loan application - on hold for 45 minutes to speak to someone at which point it had reached 5pm and was useless, live chat absolutely useless and no way to email. Avoid.

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  • author
    Customer
    Sep 29, 2021
    Absolute crap.

    45 minutes to get through to customer service after they barred me from my account after paying off my credit card. Really bad.

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  • author
    Brian
    Sep 29, 2021
    impossible to contact a human being

    impossible to contact a human being

    ...

  • author
    Arjibear
    Sep 28, 2021
    Poor app service. Poor features to pay

    Imagine a credit card company that gives you no options to pay it. Yes… that’s Santandar. I’m sure they may be a great bank but as a credit card provider they’re awful. Dated app. Dated service.

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  • author
    walter
    Sep 27, 2021
    Hotline

    unmöglich. Nach zig Versuchen um die 10 - 15 Minuten hängt man in der Warteschleife, gibt man entnervt auf. Diese ganzen Ansagen im Vorfeld, die man sich anhören muss nerven ungemein. Ein Stern ist noch zu viel.

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  • author
    G Morris
    Sep 25, 2021
    Rubbish bank

    Rubbish bank, rubbish customer service, rubbish account. Glad to be rid of them.

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  • author
    savvy shopper
    Sep 24, 2021
    when things go wrong they don't want to know

    Ok till things go wrong then they don't want to know. I applied to a new broadband supplier, they set a start date and contract and took the money for delivery of router. The day before the start date they didn't have the decency to tell me the router was not coming and they had cancelled the contract as I couldn't take my phone number with me they said and after 3 months trying to get a refund with no success, I contacted Santander the result was. basically, we don't care and don't really want to help. I have now stripped my main account to a bare minimum and closed the other 2 even my credit card will be going as soon as I can. No wonder they get bad reviews and come 13th for customer satisfaction. For the sake of a few pounds, Santander has now lost thousands and I have their attitude. I DON'T CARE.

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  • author
    Tim Hopper
    Sep 23, 2021
    The most deceptive and dishonest…

    The most deceptive and dishonest company that I have ever dealt with. They added thousands onto my auto loan after I got a 6 month extension during unemployment with COVID. No one can truly understand a 7 page contract with confusing mumbo jumbo about how much the additional fees and interest would accrue. Bottom line is they added 4400 in addition to the interest I would ordinarily pay. All while they were likely getting government bailout assistance because of covid. I have two other auto loans that treated me fairly under the same circumstances. The owners of this financial institution are outright opportunistic thieves.

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  • author
    Claire Mulveen
    Sep 16, 2021
    A total absence of customer service

    Santander rejected an online international payment I was making. I tried again and it was again rejected. Santander then texted a security alert directing me to a phone number. I was asked if I hd made the transactions and authorised them. As I wanted only one transaction to proceed, I attempted to contact Santander customer services. I waited 23 mins, listening to a polite apologetic lady interspersed with the usual shrill call centre music. I finally got to speak to someone. The lady was pleasant but had to pass my call to security. I waited a further 11 minutes. The phone began to ring, then was cut off! I attempted to contact' Complaints' and was referred to CHAT. A robot who evidently did not possess the cognitive flexibility to deal with my enquiry. I went to the website to email Santander - they have done away with messaging... In the end, I transferred money to my husband's account and completed the transaction from that account. Santander have got to be kidding... I intend to move my account as soon as I have time to think about it properly.

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  • author
    John
    Sep 14, 2021
    I have been a loyal Santander customer…

    I have been a loyal Santander customer for years but unfortunately their customer service has dramatically reduced in recent years. When you phone the same message repeats stating they are experiencing an high number of calls at present. The on-line messaging service is virtually useless. I would suggest switching to an alternative bank

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  • author
    Mr robert carruthers
    Sep 13, 2021
    The lights may be on but nobodys home

    Appalling, impossible to contact them:- their phone lines are continually busy, they keep hyping their chat line but the icon is missing from the website. Its taken me 2 hours to cancel one account. For an investment account they told me it had been taken over by royal london insurance!

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  • author
    sam
    Sep 13, 2021
    Terrible customer service, they let down the vunerable

    Terrible customer service. I have POA for my mother but they are impossible to contact. I need to speak with someone on the phone but there is not a service for this. How can the bank claim to be there for the vulnerable and be recommend by the alzheimers society when there is no service to help me help my mother who has dementia!

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  • author
    Paul Gilbert
    Sep 12, 2021
    Don't waste your time with Santander

    I rarely leave reviews but am compelled to advise all others considering using santander for a mortgage to not waste your time, endless back and forth, pointless hoops to jump through only to be 4 months down the line and be told an issue that I clearly explained right from the start was the reason the mortgage was being refused, this being weeks after I was told I would be updated and having chased them up yet again and being on hold yet again for 25 minutes. Completely useless and after putting a official complaint in be call and told they are paying me £75 compensation for not getting back to me sooner but the actual problem was ignored. So be warned

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  • author
    Rebecca Lake
    Sep 10, 2021
    The staffs are very kind and passionate

    I usually go to Santander bank at Kenmore Square in Boston. The staffs are very kind and passionate to help clients well. I solved all banking issues there all the time. I strongly recommend that you use Santander bank near you.

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  • author
    Mandy Taylor
    Sep 08, 2021
    Sally Southampton branch ...asset to the company

    Sally at the Southampton branch is efficient, friendly, professional, assertive, and she sorted out a problem for us, finally she is patient and understanding whilst at the same time following security protocol/guidelines.

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  • author
    Cherie Barrett
    Sep 05, 2021
    Me and my husband have a joint checking…

    Me and my husband have a joint checking account and he got a sudden diagnosis February and devastating and passed away on April 28th he just got accepted to disability social security and he got his first check in May which he was supposed to get in April but I didn't realize he was confused and giving them the wrong information once I got it straightened out he passed away and I realized that they finally made a deposit sometime in May I took the money and paid the April bills because he just died and talk to social security and they said that was okay I could withdraw the money and they will send me one more check in my name for the past 5 months Santander's Bank has held my checking account joint checking account with Sean and kept lying to me saying that the check came in Sean's name and they froze the checking account and they kept telling me this social security is telling me no the check came in your name you need to call the people who got the wire and ask them if the managers aren't helping you so I did and found out that the check was made in my name so all of a sudden the Manchester manager comes on the phone and says well we have to send back that check because you withdrew May's money from social security I'm like what!!!!! And at this point I have been on the phone for 2 hours they hung up on me twice and I had to give them all this information all over again talk to all new people they had to send me a code on my phone security code so the end result is it's now 6 months and my checking account is still frozen they are uncaring people they lie nobody knows how to do their job . And they're sending my money back to social security I'm like are you freaking kidding me

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  • author
    Janusz Szczot
    Aug 24, 2021
    I have to say that once again Santander…

    I have to say that once again Santander made a nice suprise and help us to get back 1350 euro from a fraud company CARPLUS in Heraklion. I do not know if they get it from these thieves or pay it from their bank pocket but the result of charge back procedure was more than satisfying. Thank you Santander......

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  • author
    Timothy Gamache
    Aug 23, 2021
    Santander Bank is a joke my vechile…

    Santander Bank is a joke my vechile note was paid in full and let me tell you trying to get your unused portion of your service contract back is worse than pulling teeth. They see the the vechile is paid for and still make you wait 45-90 days for reimbursement Lol. And believe me they don’t want you getting back and don’t want to pay in timely fashion

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  • author
    Rosalino Pineda
    Aug 23, 2021
    I choose to review with one star…

    I choose to review with one star because I had no option to put Zero, worst service ever and they don't care about good customer service

    ...

  • author
    ArmyMom
    Aug 22, 2021
    I had to call Santander concerning a Charge On My Account I Didn’t Make

    I had to call Santander concerning a charge on my account and spoke with a gentleman by the name of Matthew who was also a supervisor, he was so pleasant and explained everything detail by detail, and very helpful, Thank You Matthew For Your Help, If I could’ve given you a 10 star I would’ve 🙌🏽😉

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  • author
    Paul T
    Aug 20, 2021
    Garbage

    Garbage. Tell you one thing on the phone then another at the branch. Make it so difficult to access your own money. I’m leaving Santander and going to a proper bank.

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  • author
    Ralf Holz
    Aug 20, 2021
    Bisher das schlechteste Onlinekonto das…

    Bisher das schlechteste Onlinekonto das ich hatte. Habe wieder gekündigt. Warum? Sehr umständliche Bedienung, die oft hängen bleibt mein Bankingprogramm wird nicht unterstützt keine paypal Unterstützung keine Möglichkeit Bargeld einzuzahlen Finger weg !

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  • author
    Jean Findell
    Aug 17, 2021
    Customer Service is now, non existent.

    I have never had a problem with this bank until Covid. It is now impossible to get a call answered. Today I was on hold for 1hr 15mins. Redialled and after 45mins on hold again, my call was disconnected. I cannot make a simple payment to my credit card, nor change my address on the app. My address is not on the drop box. So three times when trying to change it on the phone, they still cannot get my simple address correct. How much longer are businesses like Santander going to blame Covid for incompetence?

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  • author
    Steven
    Aug 13, 2021
    Absolutely horrendous service that…

    Absolutely horrendous service that matter what time of day or night I try to get through to this bank they never answer that was always a massive queue I have a solution for this get some more stuff instead of on the damn messaging service get them to answer the phone I'm seriously thinking about leaving this bank you can never get through

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  • author
    Yan huang
    Aug 12, 2021
    Don’t t ever open account with then

    Don’t t ever open account with then. The customer service is so bad and u just will be so regret to open account with then. They hang up phone on customer specially those frult teen, they think they are the best and treat customer so bad. I just got hang up phone by them for ask more question, just so bad, don’t knon how they going to keep run there business like that. Shame

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  • author
    Mrs Samantha Palmer
    Aug 11, 2021
    Worse customer service EVER!!

    Worse customer service EVER!!! I have tried for over a week to transfer my money and the blocked it. Spent hours and hours on hold to customer service and was disconnected 8 times. I cant get through to security to release the block and cant assess my money. Betware I think they are in financial difficulty and holding on to customers cash. Disgusting

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  • author
    Janusz Szczot
    Aug 07, 2021
    On one side they refund my money from…

    On one side they refund my money from China what is not so easy.On the other they let a fraud company CARPLUS from Heraklion to charge a credit card for 1350 euro without any authorisation what is more than suprising when you know that even buying some food in a market for more than 15 euro you need to give a PIN.It seems that their customer care is not always so good as it should be and it is quite clear that in the case of such an institution - where trust and good opinion is priceless - it should be in 100%.

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  • author
    richard barber.
    Aug 06, 2021
    No presence on the high street

    No presence on the high street, even their atm’s run out of money. Terrible service.

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  • author
    Jacques Détang
    Aug 02, 2021
    The waiting times are too long

    The waiting times are too long, they need to modernize everything. If something happens it will be a hell to solve the issue and they toke many months to do essential tasks that they should had done in weeks. Bad experience, and I'm an old customer.

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  • author
    SULT SANDERS
    Aug 02, 2021
    I HATE THIS BANK!!

    I HATE THIS BANK!!! WORST EVER MAN…SOMEONE TOOK MONEY FROM MY ACCOUNT AND I WAS TOLD IT WAS NOTHING THAT THEY COULD DO TO HELP ME 😡

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  • author
    Kit
    Jul 30, 2021
    A good few years ago now my old…

    A good few years ago now my old building society was taken over by Santander and I have used them for everyday banking since. I personally have not had the problems that some seem to have, easy to contact the bank and very easy to use the website. I am happy with them, they do a good job.

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  • author
    Hasan Ünal
    Jul 29, 2021
    Am liebsten kein Stern.

    Am liebsten kein Stern. Würde ich persönlich nie wieder nehmen.

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  • author
    Mr Matthew Soulsby
    Jul 26, 2021
    What is going on with this bank?

    What is going on with this bank? Customer service is rubbish. Half the branches are closed and using COVID as excuse for the other half ran poor. Santander can bugger off back to Spain and we’ll have our old abbey national back!!

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  • author
    Shafquat
    Jul 22, 2021
    £650 was taken out of my account with…

    £650 was taken out of my account with no warning no letter no email or phone call and was told I can not get my money back.

    ...

  • author
    Tammy Bales
    Jul 22, 2021
    Worthless company!

    When I purchased my vehicle through another credit union it got sold to Santander. During the six years I've been making car payments I had to skip a couple of them and they don't tell you that all of that comes due in one month at the end of your term. So then they turned me in for late payments when I was only late once due to their crap dropped my credit by 65 points. I see now why they've been sued time and time again! Don't ever do business with these people

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  • author
    j j
    Jul 19, 2021
    The promotion offer on-line is phony

    I did not get the promotion Bonus of $225 for opening a Simply Right Check account. If I could give Santander a negative rating, I would do it. I open the account on-line at Stander website on 11/17/2020 during their promotion time. Santander offered a bonus of $225 for people to open a new Simply Right Checking with qualified activities such as direct deposit and Bonus will be paid in 90 days. Santander did NOT provide promotion code at their website and there was no entry to enter for the promotion code when open the account on-line. After 90 days, and I met their requirements, I called them in the begging of March, 2021 regarding to the bonus which I did not received yet. The representative told me I was supposed to received the Bonus and I had to wait until 3/18/2021. He did not mentioned promotion code. In the begging of April, 2021, I called them again, The answer was unbelievable. The representative said;" the Bonus was denied because you did not put promotion code." I want to state again that they did not provide promotion code on the website during November 2020 to open the Simply Right Checking account. What's more terrible was he asked you to recall all the details 4 months when you open the bank account on-line to make you feel you made a mistake not to put a promotion code. Didn't Santander know how their website operating system worked? They must know it. Santander did not keep their promise to give people Bonus. The promotion offer on-line WAS PHONY . Santander bank is a DISHONEST bank! Be careful and stay away ! I also would like to say: For those who have a loan with Santander bank should look at your contract carefully in the begging when you apply for the loan, and do not let them play with you because this is a dishonest bank.

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  • author
    John Chirico
    Jul 15, 2021
    OPENED A FREE CHECKING ACCOUNT WHICH…

    OPENED A FREE CHECKING ACCOUNT WHICH TURNED OUT TO BE FULL OF FEES AND COSTS AND CHARGES AND NOW I FIND I HAVE TO PAY MORE BECAUSE I DID NOT LOG ON DURING THE MONTH TO CLICK I DO NOT WANT MAILED STATEMENTS..... WORST BANK ON PLANET....

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  • author
    Matthew Williams
    Jul 13, 2021
    Despicable attitude

    I attempted to open a business account with Santander. I attended a phone meeting as requested. From the outset it was made clear that they were not interested in opening new company accounts. I did not get to give any information or explain the business. I was told I would be better off going to Monzo! I have owned and operated a business for 18 years which I have just sold. My intention was to invest a significant amount of money into my new business which would have gone straight into the Santander Business account. The attitude I received was despicable. Why even bother to offer an account if they are not interested in new business?

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  • author
    wolfgang maisch
    Jul 06, 2021
    Worst helpcenter ever. SANTANDER Bank Spain/ Austria useless …

    Santander ,Spain helpcenter Madrid is really totally useless. No help at all Since 3 days I tried to get an urgent help (* electronic signature ) but useless. I am waiting for up to 40 Minuten on the phone but always are All correspondents busy and nobody answers the phone. This so-called helpline in Madrid is absolutely a waste of time. It is now the reasoning to change to another Spanish Bank. Even Santander in Austria where I am presently is not only useless but also unpolitisch. This Sabtander Bank is rotten !!!

    ...

  • author
    Steven Richards
    Jul 05, 2021
    Most useless bank ever

    Most useless bank ever, only started regularly using my Santander current account a month ago and since then they have held all 4 transfers into my account for "security" checks.last transfer of 1000£ now on hold for 4 days and numerous bounced direct debits. Total waste of space!

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  • author
    Morgan
    Jul 05, 2021
    Dålig Service

    Två timmar i telefonkö som tog mig från plats 28 till 12. Sedan orkade jag inte mer. Hemskt.

    ...

  • author
    Muneef Muneef
    Jul 02, 2021
    Random blocked access

    Randomly got blocked access to my online banking. Contacted the number that the app told me to contact, the relevant 'development' department was closed, so I agreed with "Beth" from Belfast to phone again 4:30pm as that is when I finish work! Was put on hold today for 1.5 hours only to be transfered to the wrong department. My rent and two of my bills are due very soon. I'm panicking! The security department won't do anything claiming they are the wrong people for this. So I have no choice but to take time off work and phone them 9am on monday. I regret banking with santander, my anxiety is above the roof. Can't wait to change bank once I finally regain access!

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  • author
    Martin K
    Jul 01, 2021
    Dreadful company with no loyalty

    Dreadful company with no loyalty, awful customer service and delay after delay dealing with requests. I would have liked to have given Santander 0 stars if I could. Avoid.

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  • author
    Lewis Baker
    Jul 01, 2021
    So I settle my finance for my car loan…

    So I settle my finance for my car loan and it was paid on the 29th of June. So they decided to still take my monthly payment today and said it came out because it would’ve been processed before my settlement figure was paid. Here’s an idea how about you cancel the direct debit and stop the money coming out beings as you’ve just been paid in full. Instead I’ve got to contact my bank and sort a form out for it to get put back in my bank, otherwise if it goes past 24 hours, Santander will take up to 10 days to refund it themselves. Fine taking my money in an instant but when it’s to pay money out they’re in no rush at all and will cling onto the money for the interest. Never using them again, the first time I called, the guy picked up the phone and hung up on me. Inconsiderate isn’t even the word! Beyond fuming with them

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  • author
    NJH
    Jul 01, 2021
    Poor online process

    I have spent the last ten days attempting to set up a 123 child account for my son online, they wouldn't accept either of the two proof of address documents I sent through, even though they were both on the banks list of accepted docs. Spent 15-20 minutes attempting to sort this out over the phone, not possible to do as the adviser was unable to access either of the documents and therefore could not tell me why they were declined . Decided to go to Bank of Scotland instead whose process is, so far, so much more straight forward.

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  • author
    Andy Hubble
    Jun 28, 2021
    Lousy mortgage underwriters, slow, costly and inefficient service. Avoid these people

    I'm purchasing a new house but am self-employed with a perfect credit track record for myself and the business. Santander have been swinging me along over the past 7 weeks asking for more and more information, including accountants reports which cost me £££'s. Supplied everything they requested, only to be told at the very last minute they were not going to offer a mortgage because of COVID and my business being affected. They could have said this more than a month ago, that they simply didn't have the appetite for businesses affected by COVID. There was no need to ask for the accountants report which purely verified the figures I had given were the truth. This has left me in a very difficult situation having never had any money problems in the past. Really appalling behaviour. They have dragged their feet and had all the information to make this decision a long time ago. Very very poor bank, absolutely disgusted at the cost they've put me to and continually stringing me along.

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  • author
    Kat
    Jun 28, 2021
    Hideous experience

    Hideous experience - the bank have blocked access to my account & the wait times to get through to discuss this have been horrific. After hours I’ve been cut off and one staff member refused to discuss with me & made me verify myself at a branch. I would never recommend this bank. They’ve made everything so stressful & it’s still ongoing.

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  • author
    Mat13
    Jun 22, 2021
    This is the worst bank

    This is the worst bank, they operate like criminal. There is no law for them and they don't respond. They close our business account without any reasons. Every transaction we made we asked them if this is okay. It was confirmed the bank and then the money was sent or received. We made a business history of 8 years then all of sudden our account got blocked. Now they are holding our check because company director changed and this was the only business account we had. Never trust this bank and stay away.

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  • author
    John
    Jun 21, 2021
    Very unhelpful service & I don't…

    Very unhelpful service & I don't understand why Santander pays Ant & Dec £40,000,000 over 3 years for advertising.

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  • author
    Jemimah Kutemu Faransa
    Jun 21, 2021
    Worst banking experience

    If only I read reviews about this bank I would have never opened an account with them. I knew something was wrong when they handed me two cards for one account. It’s been two weeks plus since my account got blocked and the attitude towards getting this resolved has been poor and ineffective. All I want is my money so I can simply close the account and have my peace of mind restored.

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  • author
    Chaz Sharpley
    Jun 19, 2021
    Avoid avoid avoid

    Avoid avoid avoid This is the worst bank I have ever had dealings with, they simply do not care !!! They are not even a last option, close your accounts and choose someone else ! I have gone to the press about my experience and they are interested

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  • author
    Jamal
    Jun 11, 2021
    Customer Service

    I have opened a joint account with my partner, everything went smooth, I had a little problem uploading documents, called them literally no waiting time, Chris was very helpful and won't put the phone down until he made sure everything was working for me.

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  • author
    Stephany Samaha
    Jun 08, 2021
    Worst bank to deal with

    Worst bank to deal with. Worst customer service. Worst mobile interface. Im now with chase and bank of america and they are great. I still have qn account with santander and they ve been charging me fees although i tried 1000 times to call and stop my acct but they hang up on me, the call never reach the department i need. Waste of time and money

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  • author
    David Knott
    Jun 07, 2021
    absolutely useless...a bunch of un…

    absolutely useless...a bunch of un educated thieves

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  • author
    Yassine
    Jun 07, 2021
    The worst bank ever

    The worst bank ever , bad service and after waiting and working with debut card for 3 months he won't give me a credit card for no reason .

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  • author
    Claire East
    Jun 06, 2021
    First of all I'd like to say to all the…

    First of all I'd like to say to all the people wasting their time slagging the bank off Big shout goes out to Charmaine who runs the branch in great Yarmouth I went to great Yarmouth on holiday and got caught with mortgage issuies and to put funds in and Charmaine pulled out all the stops to make this happen was such a stressful day but she turned it around made me karm down

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  • author
    Ms lewis
    Jun 05, 2021
    Thank you santander

    I have a Santander credit card 0% balance transfer card. In my head the 0% period was ending nov 21 time. I received a txt message from Santander yesterday informing me the 0% was actually ending on the 25th of this month!! I am so thankful to Santander for txting me as without that txt I would have been paying heaps in interest. I had a bad experience with virgin bank as they did not inform me. Thank you Santander!!!

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  • author
    lilian robinson
    Jun 02, 2021
    I would have given them no stars at…

    I would have given them no stars at all, wanted to pay up my balance, after pressing the usual keys, and the listening to a lot of old tripe. Told me I was in a queue and would be answered shortly, waited, waited, waited! then miracle, a phone rang the other end! and it rang and rang and rang and rang and rang. (you get the picture). No answer then it went dead. Phoned again to be told by machine that 'this number is not taking calls at the moment.!!! Have they all gone of to the seaside? useless.

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  • author
    Trenity
    May 28, 2021
    Dragon in sheeps clothing

    I thought this was a decent bank, SO WRONG. They find ways to add fees without you knowing or catching on. They make is difficult for you to see what's really going on online which was all you had during covid. I have a feeling there will be a lot of confused and angry customers as things are opening back up again. After I finish my business with this bank I will never use or recommend to anyone. If you have a loan or anything with this bank make sure you follow your monthly statements very closely. Don't trust the online banking because it's very limited and they will rip you off.

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  • author
    Alex Hortaridis
    May 11, 2021
    Proud Santander Customer!!!

    I've worked with 3 managers at Santander over the years and they all have one thing in common. Excellence. As a small business owner, I need someone that knows me and appreciates that my time is precious. Whenever I call or go into my Branch @ 495 Paradise Road -Swampscott MA 01907 I am taken care of like family. I can honestly say that Benn Johnson-Tatelbaum goes above and beyond to help me every single time. I couldn't be happier with my bank or the management that helps when I need them.

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  • author
    prentice hampton
    May 11, 2021
    If I could give zero I would

    If I could give zero I would, literal thieves changed my current account out of the blue and now I'm 600 pounds out of pocket, when trying to get it changed they offer almost zero help, despite my account being eligible to stay on 123 has more 500pounds going in each and has more then 2 direct debits. Not to mention while at university money would routinely disappear from my account. Terrible "bank", useless staff, awful customer service, 0/10 wouldn't recommend and we went into austerity to save these "services"

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  • author
    John Hayes
    May 09, 2021
    No knowledge of finance

    This European Bank can not be trusted. I applied for a credit card and it was refused, they blamed Experian, yet my credit score with this company is Excellent 999 out of 999 it is impossible to get any better score. I telephoned Santander only to be told a letter would be sent explaining the reason. When no letter arrived I phoned again and they said the reason would not be explained. On the refusal they told me to get in touch with Experian, but when I phoned them the message was to get in touch with Santander. I would not trust this foreign bank with anything, including investments, they obviously do not know what they are doing. Next to useless they are a very poor second.

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  • author
    Terry Peterson
    May 08, 2021
    I dont even want to give them a 1 star

    I dont even want to give them a 1 star. We have our mortgage thur Santander and Santander pays our insurance out of our escrow. So we receive a letter from our insurance company that our insurance has not been paid. Here is the kicker, we then received a letter from Santander that they where notified that our insurance is cancelled and that Santander will now get insurance for us and we would be responsible. ARE THEY KIDDING. DO NOT GO TO THEM, they are the worst!!!

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  • author
    Yussra
    May 07, 2021
    Dont waste your time with this bank

    Dont waste your time with this bank. The stuff and managers are absolutely useless and have no manners towards the customers it is always so easy when you want to put money in but never easy when you want access your own money. The manager i had i will say he didn’t not qualify to be a manager i went there to get help but instead i got insulted and he treated me like nothing and started rising his voice at me and my mom just because 2 of us were in a same room with the colleague bear in mind a stuff member took us in the room they had no issue when the two of us were in a room because we were putting money into the account but as soon as that money went in we got kicked out of the room like we were nothing and the reason was due to “COVID RULES” why did not anyone mention it before??? And after we deposited the money they didn’t help us with another query that we had. Better find another bank dont waste your time with this bank they are absolutely zero help.

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  • author
    John
    May 04, 2021
    This bank offers ZERO service!

    This bank offers ZERO service. Make virtually any kind of deposit and the bank shuts you down from using their mobile features for a MONTH! Can you believe that? If you want to bank remotely in the 21st century, you will need to wait another decade or two for this crummy "bank" to enter it also with their technology. Look for a real bank!

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  • author
    Circle
    Apr 30, 2021
    Awful services

    Awful services. hard work to change a simple phone number for my OTP. My security numbers were not enough for them so they told me to go to a branch to change it. So much hard work to access my own money. Doesn't help that every time i ring them I get people with strong accents who i can hardly understand.

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  • author
    ___ Martinez___
    Apr 21, 2021
    Disgusting customer service they told…

    Disgusting customer service they told me I was entitled to a refund and compensation due to an error on Santander behalf but Santander took it upon themselves to use my refund and compensation from them to pay off the debt they admitted was their fault they did NOT ask for my consent to do so. Santander claimed to have sent me a letter to inform but I did not receive one I just received the second which asked me to contact them to instruct them on what to do with my refund funny how I got one letter the follow up but did not get the first which was to inform

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  • author
    silver star
    Apr 19, 2021
    Customer service awful...took 5 mins to…

    Customer service awful...took 5 mins to speak with a person and then her accent was so strong I only caught...'I am in Leicester' She then claimed she couldn't hear me and hung up! Will be leaving this bank

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  • author
    Mehdi Mohseni
    Apr 16, 2021
    There are no words to describe what a…

    There are no words to describe what a scam Santander is. They out of the blue closed our business account without explaining why and then they are holding to our money and won't write a cheque unless it is in business name. but we only have one business account and opening a new one has been really challenging given the current circumstances. it has been 3 months and the business has gone bankrupt. so even 1 star is too much for them really.

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  • author
    Freddy Shaoul
    Apr 14, 2021
    Backward Bank with regards to Sustainability

    I have an old mortgage with Alliance Leicester (acquired by Santander) and they keep sending me monthly paper statements. I called several times to say I don't want that and wish to shift to paperless but they said their system does not allow that. They advocate for sustainability on the one hand but they will keep sending monthly paper statements for the next 17 years. This is a bank from last century that needs to do what they publicise and cope with this time and age.

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  • author
    Rhubarb Textures
    Apr 07, 2021
    Still hostile to Bitcoin - useless bank...

    I've endured Santander for more years than I can remember, and now I've finally had enough. After recently purchasing some Bitcoin, my account was repeatedly locked down for no discernible reason. In fact, over the years, blocking my cards whilst on holiday for no reason was their speciality. To cap it all, I've now just received an intrusive financial audit request, as if buying some bitcoin suddenly makes me Pablo Escobar. Dinosaur bank, which will hopefully go the way of the dinosaurs.

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  • author
    Samantha Parkins Martin
    Apr 07, 2021
    Its a good bank they have stopped fraud…

    Its a good bank they have stopped fraud many times on account.They always on it.

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  • author
    Shameel Pannakar
    Apr 05, 2021
    possibly the worst customer service…

    possibly the worst customer service call centre,..the IVR is shambolic missing out on basics out recognition of customer using mobile number and or voice

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  • author
    David Knott
    Mar 27, 2021
    rubbish...useless...and play god with…

    rubbish...useless...and play god with YOUR money...AVOID LIKE A DOSE OF THE CLAP

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  • author
    Ellen Nichols
    Mar 25, 2021
    Gt Yarmouth branch excellent Service

    Gt Yarmouth branch Emma Tubby customer services manager FIRST CLASS EXCEPTIONAL SERVICE from customer services manager Emma Tubby and Graham Crown personal banker. Emma went over and above and Graham was there with her Gt Yarmouth is a better branch because of them well done

    ...

  • author
    Jane Wright
    Mar 24, 2021
    Website sucks

    Website sucks, always down. once you log in you cannot log in again??????

    ...

  • author
    Anderson David
    Mar 23, 2021
    Stay Away

    their security stops every other payment. and it takes 3 days of phone calls to unblock your account. like having a guard dog that bites you, your wife and your children.

    ...

  • author
    John Burns
    Mar 23, 2021
    Additional checks on salary every month

    Every month for the past 7.5 years I have been paid from my company... I have the same transaction over and over again and yet come payday when mortgages and other household bills are due my money is stopped for additional checks... which have in some cases taken 4 days. happening every month now. Is it right a bank withholds my money and allows me to make late payments on bills? Disgraceful

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  • author
    Paul Morrison
    Mar 19, 2021
    None existent customer service had a…

    None existent customer service had a breakdown and got slightly behind with mortgage. Agreed plan in place nothing but hassle letters and constant calls every few days . I am now back on medication because of this. If I Coul give less than 1 star I would moving mortgage and credit card Way from these never again

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  • author
    Regina Lüdtke
    Mar 13, 2021
    Ich habe auf Grund meines wenigen…

    Ich habe auf Grund meines wenigen Einkommens harz 4 Bezug und Dauerkrankheit um Ratenreduzierung gebeten.Sie stimmen es nicht zu. Empfehlen kann ich diese Bank nicht.

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  • author
    G Morris
    Mar 11, 2021
    Worst bank

    They just don’t care. Go somewhere else, I’ll be moving my accounts ASAP. Terrible bank

    ...

  • author
    Jeremy thompson
    Mar 10, 2021
    Try to log on for three days

    Try to log on for three days. Keeps saying problem working on it. What a load of !!!!!!!!!!!!! I am looking for another bank?????? Any is iďeas

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  • author
    michelle demaio
    Mar 04, 2021
    Will not go into detail because of the…

    Will not go into detail because of the complete runaround I went through and how money when missing from my account that I - in the end got penalized and charged for ....do not bank here do not bank here do not bank here so not bank here

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  • author
    Paco
    Mar 03, 2021
    My financial situation recently…

    My financial situation recently impacted by Covid and was told by Santander I was covered for a 6 month period. I never received calls from them just a monthly statement with monthly payment due. I call them to start to make payments and advised acct sent to a collection agency. Never informed me , never called me and was told they did not have my phone number. It magically disappeared. They are shady and their CS reps.. don't care, dumb and ignorant torwards certain people. NO HELP///BEHIND THE TIMES STAY AWAY. I WILL TAKE ACTION !

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  • author
    Zane Khan
    Mar 02, 2021
    Terrible

    Terrible, terrible online interface. It is genuinely bewildering how a company of this size can have such a bad website in terms of usability - constantly crashing, bad service requests, glitches on specific pages. I tried Starling and Natwest and was surprised to find they are immediate upgrades with non of the issues noted above. Worst thing still; I am a business customer and pay them £7.50pm for a current account!

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  • author
    Andrew
    Mar 02, 2021
    Utterly incompetent!

    I tried to pay online for a new car yesterday. What should have been an easy and simple process has been stressful hours on the phone. I made the initial payment in two parts. Both appeared to complete but hours later neither had appeared to have come off my account. Given that I'd had problems with them in the past I called and the guy assured me he'd put through the whole amount. When I asked about what I'd already tried to pay, he assured me they wouldn't go through. Guess what? One of the earlier payments went through today! It takes ages to get through to anyone and then they ask you to wait a short while which is 20 minutes or more. These payments are not to suspect payees but have been to people or businesses I've made payments to before, so their excuse of fraud prevention is nonsense.

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  • author
    Bob Holton
    Feb 26, 2021
    Hard to even justify one star

    Hard to even justify one star. We ended up with them as a result of our local bank being gobbled up by a big one at which time we switched to another local that got eaten by a regional that got eaten by Santander. Most of our money is with our broker but we still use them for checking and our mortgage. It started with their shutting down branch after branch in our semi-rural area, making anything but electronic banking require a 40-minute drive. Then there was the mortgage check incident. That one took six months and the assistance of the CFPB to resolve. It's an interesting story, but very long. Suffice it to say that it was an instance of inside banking fraud outside of our (and possibly Santander's) hands. The problem is how we were treated along the way. From dealing with functionaries assuming we were mortgage deadbeats to be temporarily pitied to innumerable agents promising to straighten things out "in a few days", all the while getting nasty letters totally at odds with what the people at the banks were telling us, each time we had to contact the bank we were shunted back and forth in a phone system designed by Kafka. It ended with the intervention of the CFPB (man! did THAT get their attention) which finally resolved the payment problem but still required us to make several physical trips to the bank due to their locking us out of our accounts. In any case, it's only gotten worse to deal with them. I had a check that, unlike several others, would not be accepted by my online account. I decided to call the bank to see if there may be some reason for this and if I could avoid an hour-long trip. Big mistake as I spent just about that much time on the phone with much of that time fixing a lock-out put on my account for ONE wrong answer that was required to even speak with a human being. And they never answered my question. Santander, like other superbanks, has absolutely no ability to provide services to single accounts if anything goes wrong. It's not so much as they are evil or greedy, they are just clueless and immobile; this is by design. "Customer service" is carefully designed to isolate any part of the corporation from direct infection by customers.

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  • author
    My Phuong
    Feb 25, 2021
    They aren’t deserved even 1 star from…

    They aren’t deserved even 1 star from me. This his the most racist bank in Spain, besides BBVA. I am Asian. Anytime i went there for any services, they saw me and ignored me, left me waiting till whenever their customers done. First time I didn’t know that, I didn’t think they were treating me by their racist thought, i was standing to wait till the end. I felt very bad, i talked to my friends, who had the same experience, they told me that was racist problem. After that, i have had many bad experiences with them. Such as, i was entering the security machine, they blocked me there, ignored that they didn’t see me to unlock the machine’s door, i was staying there try to knock the door with my scary feeling, until they opened it, the office is very small, ofcoz they saw me but just played it. Another time, i came there early, waited in the line, until not yet 12am to get to the cashier place, then she said “sorry we can’t take any more service for cashier ‘s money, but if they closed why they let me line up in the line to go to cashier? Until nearly one hour waiting for their “ slow service”??? They could not tell me that the cashier not work but let me wait? And yes, it was about racist! And today, 25/02/2021, at Santander Cth.Canillas 70, this is the office that has made all those problems to me as i have told you, and after today i decide to decline their service forever in my life! I went their this morning, took the number, waited for the CS tables, which has 2 tables only, there not many people waiting, i have been nearly 1 hour waiting for those 2 tables, until my turn, the woman in the table near the window standed up and left for meal?!? At 12:50pm??? Then the other woman who seated in the table inside, she was still with one customer, i was very angry already, but i decides to wait for her, then after awhile, suddenly a woman customer appeared, seems they know each other, because the CS woman hadn’t said a word such as “buenas” to me, but she said “buenos días” very friendly with the woman, anyway i was waiting still, then the CS woman told that customer to take the number and . After she finished with the customer, i was standing waiting infront of her, but she waved the woman customer to come to her table??? I was shocked, i showed my wonder by look at her, she looked at me and just moved her hand to make “a signal” to tell me to wait??? Wth!?? OMG! I was just wanting to stand to her table and shout, but i was just leaving, i thought that kind of people and service don’t deserved for any words from me, i am a bit pity because I didn’t at least say something to let them know how horrible they are. But anyway, I cannot believe this is how the “best bank in Spain” service is! Please stop saying they’re the best, they really NEED TO FEEL ASHAMED OF THEMSELVES TO THINK THEY ARE THE BEST! I was cheated by BBVA bank in Spain, to pay a lot of money for nothing, just because of their cheating CS, they may be racist too. But SANTANDER BANK IS DEFINITELY RACIST BANK! If you are Asian, just don’t put yourself in this bank service, just a nightmare! Really! What decade are you living in? How could you be low-educated like that, Santander bank of Spain??? 🤬🤬🤬🤬

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  • author
    Frank DeAngelo
    Feb 25, 2021
    Santander Investment Services Not Good

    The Santander Investment Services group is the worst possible place to invest with. Their service is terrible. They do not respond to emails or phone calls. They do not show up for appointments. I have filed a complaint with the SEC. Upper levels of customer service is not available if you have a problem. The people that work there have spotty a spotty employment history. The only reason they work at Santander is because they cannot get hired anyplace else. They sell you investments from insurance companies that also have terrible customer service. When you call AIG, you are on hold for 30 minutes, the phone connection is poor and the people can't speak English. Santander does not value their customers or appreciate their business.

    ...

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