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Novo Review

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Reviews 736

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Michael Graw
Michael Graw
May. 03, 20214 min read

Novo summary

Novo offers checking accounts for small businesses, freelancers, and entrepreneurs. There are no monthly account fees or balance requirements, no ATM fees, and no fees for incoming wires. Novo integrates with a variety of business software tools. You can also make international payments using an integration with Transferwise, or pay for everyday purchases with the Novo debit card.

Pros

  • No monthly account fees
  • Quickbooks and Xero integrations
  • International payments with Transferwise

Cons

  • 0% interest on funds
  • Limited support hours
Novoat a glance
4.2

Editorial score

Fees?

No fees at all

5.0

Security

FDIC insured and SSL/AES encrypted account

4.0

Customer service

Limited customer service

2.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

5.0

Advantages Over Traditional Banks

One of the biggest advantages Novo offers is that you don’t need to meet specific balance requirements to avoid paying a monthly account fee. In fact, after you meet the $50 minimum deposit required to open an account, there’s no minimum balance at all with Novo. In addition, this bank does away with traditional wire transfer fees and ATM fees. Novo also integrates with Transferwise to make paying international employees or vendors simple.

Cutting-Edge Banking Services

Novo has modern banking features. To start, you can manage your entire account from the mobile app, which enables seamless payments and check scanning. The app also gives you access to customer support via live chat at any time. Novo also integrates with the software that most businesses use, including Stripe, Quickbooks, Shopify, Slack, and Xero. The Novo debit card offers zero foreign transaction fees, compatibility with Google Pay and Apple Pay, and mobile alerts.

Traditional Banking Services

Novo doesn’t offer many traditional banking services and doesn’t have physical branches. That said, you can use any bank’s ATMs anywhere in the world and Novo will refund the ATM fees.

Interest Rates and Fees

You can open a Novo business checking account with a $50 minimum deposit. Once your account is open, there is no minimum balance you need to maintain and no monthly account fee. The only fee Novo charges is a $27 fee if you overdraw your account. All other transactions, including wire transfers and check payments, are free. 

Novo’s checking account does not offer interest.


Novo Checking Account
Account Fee
$0
Overdraft Fee
$27
ATM Fee
$0


Customer Service

Novo offers customer service by email or live chat from 9:00 AM to 6:00 PM ET, Monday to Friday. If you’re a current customer, you can also call the number on the back of your debit card. Novo’s website has a helpful FAQs section where you can find more information about the application process and what to do if you have issues with your account.

Email: support@banknovo.com

Mobile App

The Novo mobile app for iOS and Android is designed to be the primary access point for your checking account. You can monitor your balance, make payments to employees and vendors, and scan checks for deposit. You can also link your Novo debit card to use Apple Pay or Google Pay. If you need help, you can reach customer support by live chat from within the app.

Novo’s integrations with Transferwise, Slack, Stripe, Quickbooks, Xero, and Shopify also work on the mobile apps for these platforms.

Security

Novo requires that you verify your identity when first opening an account, and uses SSL encryption during the online application process to protect your personal information. Once your account is open, you can set up SMS alerts to be notified anytime a transaction is made using your Novo debit card. One downside to Novo’s security is that the company does not support two-factor authentication at this time. Novo is also backed by the FDIC, which insures your account for up to $250,000 if Novo were to go out of business.

Summary

Novo offers checking accounts built for the modern small business. The account is free to open and eliminates many of the fees charged by traditional banks. In fact, the only fee at Novo is an overdraft charge. Another nice thing about Novo is that you can integrate your checking account with a variety of business software platforms to more easily manage your entire business. Novo’s mobile app supports SMS alerts for transactions, Apple Pay, Google Pay, mobile check deposits, and mobile payments.

Methodology

This review was created using information from Novo’s website and a chat with Novo’s customer support.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

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Novo
GreatReviews 736
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Excellent
71%
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7%
Average
3%
Poor
4%
Bad
15%
  • author
    Georgianna Miller
    a day ago
    Easy process

    Everything was very simple and straightforward

    ...

  • author
    BB&C
    a day ago
    A to Z customer Service

    From set up to answering questions this company is on it! Customer service is the best I've seen in a bank EVER! The response time is incredible - super quick.

    ...

  • author
    Dale Bowden
    a day ago
    Don’t trust them with your money.

    I have a business account with Novo bank. Deposit account services provided by: Middlesex Federal Savings, F.A., Member FDIC 1 College Avenue.Somerville, MA 02144 On May 21, 2021 two charge were placed on my debit card from AT&T. ($255.39 and $300). They were POS withdrawals in Texas. I was not in Texas. I live in California. Nor do I have any type of account or business with AT&T. On May 21st I immediately notified my bank of these fraudulent charges. After 60 days bank stated the dispute will not be credited because of the following reason: "Denied - merchant has represented." The bank sent me a new debit card but has never credited my account. No customer service. They don’t answer the phone. App customer service is not answers. I have filed a complaint with the federal reserve and the consumer Financial Protection Bureau.

    ...

  • author
    Michael Schneider
    2 days ago
    New to Bank Novo

    I'm relatively new to Bank Novo, having moved from Azlo. I like these tech online banks. So far, so good. I had my first customer support experience, with an odd "Something went wrong!" message that was blocking access to my data after successful login. The online support-tab model worked well--no waiting, rapid response, good suggestions, problem solved.

    ...

  • author
    Jerrell Boyd
    Jul 24, 2021
    Great experience

    Great experience

    ...

  • author
    Cat's Divinely Designs
    Jul 23, 2021
    Why didn't I switch sooner?

    Novo is the best business banking company. Everything is handled for you. My account is arranged for my sales, expenses, and miscellaneous items and everything is easily accessible. I love that I can access my account online and on my phone. It has helped me organize my business expenses tremendously. I wouldn't choose any other bank for my business. So glad I switch from my personal account to Novo.

    ...

  • author
    K.Sharpe
    Jul 22, 2021
    IF I COULD GIVE THEM ZERO STARS I WOULD…

    IF I COULD GIVE THEM ZERO STARS I WOULD DEFINITELY! DO NOT OPEN THIS ACCOUNT EVER! 1622.00 MISSING OUT OF MY ACCOUNT, SHOWING IN THE APP AS A REVERSE ACH FROM MY OTHER BANK (VARO). UPON CHECKING VARO NEVER EVER RECEIVED THIS MONEY. IVE BEEN BACK AND FORTH WITH NOVO FOR WEEKS. THEY EVEN PROVIDED ME A TRANSACTION ID!!! BUT HAS YET TO LOCATE THE MONEY. AND THE FINAL ANSWER. WE KNOW ITS NOT THE ANSWER YOU WANT TO HEAR! 1000.00 DOES NOT JUST DISAPPEAR INTO THIN AIR!!!! IT WENT SOMEWHERE! NEVER AGAIN. HORRIBLE CUSTOMER SERVICE. AND FORGET A PHONE CALL. IT WONT HAPPEN. RUN AS FAST AS YOU CAN. I GIVE THEM NEGATIVE TEN STARS.

    ...

  • author
    Brad Matos
    Jul 22, 2021
    Stay Away

    I opened a business account with Novo. Took 4 weeks to get my card. Every time I asked for an updated the copy and pasted the same automatic response. Now, I’m having issues transferring funds into my account the app will tell me it was successful but then the funds never post. I inquired about it and customer support said they have no record of a deposit…I took screen shots showing it was deposited. They don’t respond to my inquiries in a timely manner; it’s taken several days to confirm if my transfer was initiated. I’ve had nothing but problems with NOVO and will be moving my account to another institution.

    ...

  • author
    Trendy Beauty Run
    Jul 21, 2021
    Happy Novo client

    Happy Novo client. Love that it offers additional services and integrations not provided by other banks.

    ...

  • author
    Jen
    3 hours ago
    Horrible experience, don't do this to yourself

    I would give 0 starts if I could. Horrible experience, just horrible. You would not believe how unprofessional and incompetent they are and how terrible of a customer service they will give you. I regret ever setting up an account with Novo. They are so great in marketing and getting you to believe in them being on the customer side and really helping you grow your business but in reality it is all false promises, delays after delays, terrible customer support always giving a templated copy pasted response that " we appreciate your feedback, we're working on resolving this" yet 6 weeks later, yes 6 weeks, still the same issues. They should be ashamed of themselves. Pure incompetence. Don't make the mistake of signing up for novo like I did, you will regret it. I'm moving my business elsewhere. In response to Novo’s reply below my review: I have tried contacting your customer service 4 times so far with the same result every time. Them saying “we’re really sorry, we’re working on it. BUT we don’t know when you’ll receive your debit card. Our third party debit card provider doesn’t have shipping tracking as of today.etc etc” Has there been any new developments for me to try for the 5th time to contact your customer service or is it going to be the same result? Because I’m not interested in wasting my time any more to hear the same templated response from a “virtual” person. Thanks.

    ...

  • author
    TZ
    Jul 20, 2021
    Customer Support is non-exsistent

    Customer Support is non-exsistent. Terrible on chat support. Randomly closing my chats and phone support long ass wait times. Actually, phone support doesn't even work? Each call says there's no support agents online at this time. Truly Worthless bank.

    ...

  • author
    Sergio Pavon
    Jul 18, 2021
    I open my account a month ago and still…

    I open my account a month ago and still haven't received my atm card and no check. How do you guys expect me to pay for supplies? I had to link my Paypal account to make payments. Not cool. Not happy here. You are lucky I gave you 3 stars. No customer service phone number...... I just hope I don't have to dispute a charge with you. The positive note is that I was able to integrate easily with quickbooks. The app has many good features.

    ...

  • author
    Matt Samelson
    Jul 16, 2021
    Good if you Don't Need Your $ Fast or in Large Amounts

    Novo is good IF: 1. You don't have account problems 2. You don't have to move large amounts of money. 3. You don't have to get your money quickly. Novo only has online customer service. You leave a message. They respond in a few hours with a stock answer. You ask your question again. They finally answer it. If you need to move over $5K you will need to ACH it in multiple transactions over multiple days. Want cash? You are limited to $1000 per day on your debit card. Don't expect to move the money fast. ACH (capped at $5K per day) takes at least 2 days. Moving money in also takes 2 days. There is no ability to wire funds. There is also no instant funding. Big drawbacks. In summary: if you don't need your money to move quickly and you aren't moving larger amounts this is the bank for you.

    ...

  • author
    Travis Martin
    Jul 15, 2021
    This was a good way for a small…

    This was a good way for a small business to use that had a zero percentage on having no questions or problems with their money from depositing a check then bouncing. Zero help on customer support. That is a big issue

    ...

  • author
    Stephen Brearley
    2 hours ago
    Banking is easy. Better hope you don’t have issues. Customer service is terrible.

    My debit card doesn’t work. The only way to get a hold of customer service is by leaving a message on their website or in the app. Then they have a day or two to respond. I had an open ticket for several days with no resolution, then they just closed the ticket as “resolved”. I opened a follow up ticket which was responded to the same day asking for the same information I had already provided in the first ticket. Nevertheless I gave it again. That was 2 days ago with no response so far. Banking is easy and pretty straightforward but if you have any issues, their customer service is abysmal and painstakingly slow. They even give the reason for such delays as being due to the demand for so many new accounts. This seems moronic to say the least. Don’t tell your existing customers that they have to wait for help while you onboard new customers and expect them to stick around. I have two business accounts and will be finding another bank to replace my Novo accounts. UPDATE 7/23: Perfect example of how this bank operates. Nine days after I post my review they respond. I still don’t have a working debit card and my card is supposedly scheduled to arrive on the 25th. Absolutely unacceptable. They’ve closed my ticket and marked it as resolved after sending me the following response in their last email to me 10 days ago. Pure lip service with no action. I’m done. We love receiving constructive feedback in order to better our product and company. I have sent this over to my team for review, and we will follow regarding this soon. We appreciate your feedback! UPDATE 7/28/21: Still don't have a debit card.

    ...

  • author
    Lexy Romano
    Jul 14, 2021
    DO NOT BANK WITH NOVO

    DO NOT BANK WITH NOVO! After having my debit card lost and subsequently stolen, the process by which I had to go to claim fraudulent charges was confusing and stressful. In the end, Novo determined that I was responsible for these charges because (read the fine print) when banking with Novo you agree to their terms, one of which states, as long as each transaction is processed in good faith on the part of Novo, the card holder is responsible for these charges. Novo was also incredibly difficult to get in touch with, they did everything over email and even their partner bank Middlesex Federal, seemed confused by their practices and couldn't ever give me a straight answer. Long story short, go to an actual bank where you can speak with a REAL PERSON when something goes wrong. NOVO WILL NOT HELP YOU WITH ANYTHING!

    ...

  • author
    Elizabeth Stein
    Jul 13, 2021
    Can't get any help.

    My account is frozen and have spent 3 days trying to reach someone for help. No one picks up the phone, calls back or answers my messages. Actually my messages keep being closed and I'm sent emails saying reply above the # if you still need help. Three days!! Nothing and yes I keep replying I need help above those #'s. This is no way to run a business and definitely is not earning my trust or confidence. I liked Novo until they had zero customer service during a major problem. I'd find another bank if I were you if you are considering them.

    ...

  • author
    Lily Parmenter
    Jul 13, 2021
    Great experience with a business bank account

    I am a new small business owner, and using Novo has been a great experience so far. I find the interface very easy to navigate, and it's easy to set aside money for taxes. I get paid over Stripe, which has a great integration with Novo, so that makes my life easier as well.

    ...

  • author
    Art King
    Jul 13, 2021
    Novo Bank is trouble-free

    Novo Bank is trouble-free

    ...

  • author
    Joshua Stalets
    Jul 13, 2021
    Great

    Great! Easy to use

    ...

  • author
    Rémy C
    Jul 13, 2021
    Horrible customer service

    Horrible customer service. I've been a customer for months now and it's not rare when I don't receive any news from customer service for days (5 days today a'd counting). Forget this bank if you plan on receiving international wire transfer, it's been 2weeks and I still haven't received my money. When you call them, nobody will pick up the phone. I'm about to call my lawyer if this poor service continues

    ...

  • author
    Allen Washburn
    Jul 13, 2021
    Novo has been everything they said it…

    Novo has been everything they said it would be. Easy, accessible and inexpensive online banking. It ties directly to my Quickbooks and Wise allowing me to pay overseas contractors and quickly record all transactions in my books.

    ...

  • author
    McDonald Express
    Jul 13, 2021
    Very quick and easy

    Very quick and easy

    ...

  • author
    Beth Foster
    Jul 13, 2021
    Novo is a great company with excellent…

    Novo is a great company with excellent customer service and speedy response time. Easy set up process, takes about 15-20 minutes. I would recommend them to any business owner!

    ...

  • author
    James
    Jul 13, 2021
    Best bank for digital business owners

    IMO Novo is the best neobank, especially for digital-first businesses. Azlo held this title before they closed, and Mercury is probably a close second, but better for startup owners than digital services providers. Novo is great because of its simplicity and integration with other modern tools like Stripe, Square, and Wave Accounting. The best hidden feature is that they don't charge for ACH Invoices — everywhere else does, including Stripe. So if you're okay with a slightly less functional invoice page, use Novo, and you get your funds quicker and without a fee.

    ...

  • author
    Ashley Jones
    Jul 12, 2021
    Awesome features

    Novo has been a wonderful bank account to start my business, and I love the reserves feature (where you can set money aside and designate it for a purpose) - this has helped me save for taxes.

    ...

  • author
    Will Everly
    Jul 12, 2021
    Excellent business banking experience…

    Excellent business banking experience all around. The website is easy to use and every feature is very intuitive. The account setup was very easy and fast.

    ...

  • author
    Arlis Mongold
    Jul 12, 2021
    Their lack of customer service alone…

    Their lack of customer service alone should keep you from banking with these guys. For one - they don't have a customer service line - they only have an email address. And I had something urgent come up early on a Friday one week and indicated that it needed to be taken care of THAT day. Fast forward to Monday afternoon, they finally respond to an email as though nothing had ever happened and I'm like - uh, too late. I had to take care of it another way because your customer service is completely absent. Whatever you think is going to make it worth it to bank with these guys - you're wrong. Go elsewhere.

    ...

  • author
    Celia Rose Coughlin-Surridge
    Jul 12, 2021
    Love Novo

    Love Novo, easy to use. Totally would suggest to any small business!

    ...

  • author
    edX Learner
    Jul 12, 2021
    Very patient and understanding in my…

    Very patient and understanding in my stumbling and bumping with my start-up. Novo bank is very prompt when responding to issues, questions, or problems when and if I have them. I am definitely fortunate and happy looking back on this year and approaching the 4th quarter of 2021 that Novo is my first business bank.

    ...

  • author
    Jamie Wilkey
    Jul 12, 2021
    Really, really happy with Novo banking

    I love Novo! I love how I can create multiple accounts (savings funds) within my account. I use ProfitFirst accounting and this is just perfect for me. It is exactly what I needed! I love Novo bank!

    ...

  • author
    Kaylin Zabienski
    Jul 12, 2021
    I love using Novo

    I love using Novo! It works really well for my business and using the Profit First model is easy using multiple reserves. I love keeping my money in one place and organized.

    ...

  • author
    Jennifer Creative Devs
    Jul 12, 2021
    Favorite business banking app

    Easy - fast to set up - integrates with all of my accounting tools and payment apps!

    ...

  • author
    B P
    Jul 12, 2021
    Overall Happy

    Overall Im happy with Novo but it is pretty simplistic and I hope that there will be major updates in the future.

    ...

  • author
    Sean
    Jul 12, 2021
    Excellent Service!

    Excellent Service!

    ...

  • author
    Cartridge World AZ, FL, NV
    Jul 12, 2021
    It's very convenient to manage funds

    It's very convenient to manage funds, easy interface. The only disadvantage the transfer takes about 3 days.

    ...

  • author
    Ginger Martin
    Jul 12, 2021
    Love our bank

    Love our bank. We are able to pay contractors simply, easily, and quickly. Easy to use system.

    ...

  • author
    Shay
    Jul 11, 2021
    I though NOVO was great at first

    I though NOVO was great at first, but now that I have an issue with my account it is taking days to get an answer to why my card keeps getting declined, there is no phone support and the chat service has to "escalate" my issue and won't get back to me in 1-2 business days and I called on a weekend. I have not had access to my money in over a week and there is no explanation, no email no phone call nothing! I am beyond frustrated. once I get my money I plan on closing this account.

    ...

  • author
    Rajabu Maimu
    Jul 11, 2021
    Great Banking Experience

    Great Banking Experience

    ...

  • author
    Seller
    Jul 11, 2021
    simple to use

    simple to use, consistent new features, made for small businesses.

    ...

  • author
    Sumner
    Jul 11, 2021
    So easy to use and has great features!

    So easy to use and has great features!

    ...

  • author
    Antonio Reynolds
    Jul 11, 2021
    you cant pay vendors or bills from this…

    you cant pay vendors or bills from this bank account

    ...

  • author
    Tom Howard
    Jul 10, 2021
    Novo has been a great bank to work…

    Novo has been a great bank to work with. Everything has been incredibly smooth and support have been top-notch when needed.

    ...

  • author
    Audra M Allen
    Jul 10, 2021
    Novo is the small business bank account…

    Novo is the small business bank account I switched to after Azlo closed. I have only been happy with all their services including online and via the app.

    ...

  • author
    Suzanne Hall
    Jul 10, 2021
    Excellent Customer Service

    At first I was somewhat disappointed that I could not wire money from my account. It still would be cool to do so but no worries. It turns out that in the end...I received excellent customer service. I was impressed at how fast and personal your reply was. I highly recommend NOVO BANK S.Hall

    ...

  • author
    Kenneth Davis
    Jul 10, 2021
    F@ck this bank!!

    Where do I begin with this low budget no customer service having ass bank! First, every time I had an inquiry about my account I had to leave a message at which point I wouldn’t hear back for over 24 hours. Second there was no area on the sign up for a doing business as so after my account was started I attempted to put my business name under the doing business as on February 6 of this year it still hasn’t been approved and as a result has caused checks to be sent back to me bearing that business name because for some reason they never approved my doing business ass and now I’ve beenWaiting for over a week to hear back from them as to why they never put it on my account over a week!!!!!

    ...

  • author
    Jim Muncy
    Jul 10, 2021
    Novo has been a great online banking…

    Novo has been a great online banking experience and I would recommend them to anyone.

    ...

  • author
    BKJ Technical
    Jul 09, 2021
    bad choice

    signed up 3 weeks ago. No debit card, and no access to any funds. contacted support and was told it will be 2 more weeks before I get a debit card, and if I don't get it by then contact support again. I literally cannot operate my fledgling business. searching for alternatives ASAP

    ...

  • author
    Dshmoney
    Jul 09, 2021
    I have a new account

    I have a new account . My funds are in my account but my debit card hasn’t been sent in the mail yet . My rent is due and phone will be off and I can’t access my funds ..

    ...

  • author
    Brooke Gansemer
    Jul 09, 2021
    Novo is a wonderful bank

    Novo is a wonderful bank! Love everything about it.

    ...

  • author
    Kristen Mitrakis
    Jul 09, 2021
    Way better for our small biz than Aslo was!

    We had an Azlo account for our small business. It did what we needed it to do, but was pretty limited as far as reporting. It was a pain to have to switch banks, but we've been very pleased with Novo. It's much easier to make payments and run reports for monthly sales tax purposes.

    ...

  • author
    RK
    Jul 09, 2021
    Terrible

    Terrible. One thing they should make quite clear in their initial description during account registration is that you have no ability to send a wire transfer which in and of itself is a serious limitation. But on top of that there is a $5k ACH daily withdrawal limit. I'm not sure how many small businesses can deal with these restrictions which are worse than pretty much any personal checking account. I will be closing my account asap.

    ...

  • author
    Jeff R
    Jul 09, 2021
    Had a forwarding issue with mail and my…

    Had a forwarding issue with mail and my card ... Novo got it all squared away for me faster than I could get to where it was being mailed to... A++ customer service and just an overall great company to work with

    ...

  • author
    Todd Bowden
    Jul 09, 2021
    Easy to open an account as a startup…

    Easy to open an account as a startup business. Very prompt and kind customer service. So far I'm very pleased.

    ...

  • author
    David Moceri
    Jul 08, 2021
    I really love banking with Novo

    I really love banking with Novo! The perks and how it works really makes things simple.

    ...

  • author
    Olivia Krishnaswami
    Jul 08, 2021
    Easy to use

    Novo is easy to use, trustworthy, and reliable. I only have minor complaints, like the way they show your payment history - I get confused about whether a payment is reflected in my total balance or not. I left them a note about this and hope they will adjust it soon. Other than that, I love Novo. It's super easy to make payments to outside contractors, to my personal account, etc. It's free to use, but you don't get interest on your account balance, so it's best for smaller companies where interest would be negligible.

    ...

  • author
    Bill Lowenkamp
    Jul 08, 2021
    Everything going forward smoothly

    Everything going forward smoothly. New app docs in Kimberly s Mail. Experience with NOVO has been excellent.

    ...

  • author
    D Ruscoe
    Jul 08, 2021
    Website and mobile app are free of clutter

    I switched to Novo from a large bank with high monthly fees and have had a fantastic experience. Novo's website and mobile app are free of clutter and work perfectly. I don't see myself switching from Novo any time in the future.

    ...

  • author
    Rob Simon
    Jul 08, 2021
    No support

    No support, no communication. Can't access my money because they haven't sent my debit card. Everything takes way too long. Just opened this account along with a bank of america account on the same day, already have my bank of america card. I now have money in an account that I can't access. Tried to get help thru the support chat and no response. Do not bank with them.

    ...

  • author
    Fia Holder
    Jul 08, 2021
    Easy

    Easy to use and set up business acounts, great way to pay your employees

    ...

  • author
    Carolyn
    Jul 08, 2021
    Best online bank

    The best online bank with the least fees and low required deposit…enjoying these features thus far and will recommend to associates.

    ...

  • author
    Ms JAC
    Jul 08, 2021
    I'm always treated w the utmost respect…

    I'm always treated w the utmost respect Although normally checking on my account can

    ...

  • author
    Crystal Washington
    Jul 08, 2021
    I have not received my debt card in the…

    I have not received my debt card in the mail yet. It has been over a month and still no card in site.

    ...

  • author
    Jarett Legleiter
    Jul 08, 2021
    Six Months In, Still Loving It

    I needed a free business banking option but not the locations. My personal banking is with USAA and the customer service I receive from Novo is just as stellar. Easy website navigation and analytics dashboard adds even more value to an already free account. I write reviews for a living, but this one is not sponsored.

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  • author
    Bonnie Tolbert
    Jul 07, 2021
    Easy Payment for Part-Time Assistant

    I am a sole proprietor paying an assistant for helping me out for a few hours a week. With Novo, I can easily make a direct deposit to my assistant's account with a few clicks of a button.

    ...

  • author
    Code Rulers Escape Room
    Jul 07, 2021
    Great Banking Experience!

    Great Banking Experience!

    ...

  • author
    Timothy Nix
    Jul 07, 2021
    Truly Free Business Checking

    Truly Free Business Checking. Novobank is easy to use and a great option if you need a simple business banking solution.

    ...

  • author
    Amanda
    Jul 07, 2021
    No debit card

    No debit card, no replies to emails. I opened my account one month ago. I have yet to receive my debit card so I can actually use my money and when I try to contact Novo to tell them I don't have my debit card, I am getting no replies. Update: Oddly, right after I posted this, I finally received an email reply. Updated to 2 stars for that. It seems my card was never sent due to a technical error. When/if this is resolved, I'll return to post a review on the actual service if I ever get to use it.

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  • author
    Kerri Kathleen
    Jul 07, 2021
    Awesome business banking account

    We chose Novo as our business bank account after our previous account shutting down. Novo has been an amazing experience for us. The platforms are easy to use, the features and benefits are great. We never had any issues with them and plan on using them for a long time.

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  • author
    Shakilah Williams
    Jul 07, 2021
    My experience with NOVO thus far has…

    My experience with NOVO thus far has been great! Aside from me not receiving my debit card for my account, the other perks/services offered have been wonderful, I am excited about this business relationship's future!!

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  • author
    Laura Holcomb
    Jul 07, 2021
    The Novo service is just what I need as…

    The Novo service is just what I need as a small business owner, doing my own accounting, not making huge margins. Though not as robust as other invoicing platforms, it's cool you can even invoice directly from their platform. I wish I could share invoices via a link, save items, save templates and add a logo, but hey, this is not their main business, its cool they even have it at all.

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  • author
    Rick DeBusk
    Jul 16, 2021
    Absolutely NO support

    Absolutely NO support. Zip. Zilch. Zero. Joins the ranks of every other company eliminating support in favor of cost savings. Oh, email us you say. Nothing. Zip, Zilch, Zero. NO SUPPORT! Update to your response: Ha! Why would I have expected anything more than a canned response. Received your email. Does NOT address my issue. I wrote in the English language. I would leave a -1 star if I could. Update to updated response: My feedback stands. Truly a horrible experience and can not recommend you look any further at as an option for your business banking needs. Traditional banks offer better products and service.

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  • author
    Stacy Julien
    Jul 07, 2021
    Great Online Bank

    So far, I've had a great experience with Novo. It's been the perfect solution for my small business.

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  • author
    The DOGtor
    Jul 06, 2021
    I would give 5 stars IF

    I would give 5 stars, but I do not like that I'm only able to send $5,000 at most per day. I should be able to send as much as I want or have in my account.

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  • author
    Hà Công Tài
    Jul 06, 2021
    Good Experience

    Good Experience

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  • author
    Toby Sola
    Jul 06, 2021
    Great website

    I've been using Novo for my small business banking needs and it's been great. My favorite part is the easy to use website.

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  • author
    Samantha Collins
    Jul 06, 2021
    BankNovo has been fantastic for my…

    BankNovo has been fantastic for my small business.

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  • author
    Zach Self
    Jul 06, 2021
    I've enjoyed Novo's simplicity and ease…

    I've enjoyed Novo's simplicity and ease of use. The banking experience has been great so far. I would recommend for small business.

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  • author
    Jennifer Travers
    Jul 06, 2021
    Great bank and service!

    I've been using Novo bank for about a month now and have had all positive experiences!

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  • author
    Chris
    Jul 06, 2021
    Overall enjoying Bank Novo

    Overall enjoying Bank Novo. I enjoy the "reserve" account feature. Very easy and helpful to use. The only challenge I have had is with an ACH Pull. I am not able to move larger amount of funds into my account. That takes a while to build up. I am able to initiate the funds from my other account and then send to Novo though. So it still works.

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  • author
    Andy Grover Cleveland
    Jul 06, 2021
    Very easy to sign up and use

    Very easy to sign up and use. I needed a bank that I could use for my business, just a simple platform that would allow me to do what I need to do. Highly recommend!

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  • author
    Juan Moreira
    Jul 05, 2021
    NOVO ROCKS!!!!

    NOVO ROCKS!!!!

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  • author
    J Banking
    Jul 05, 2021
    Really Enjoying

    I am really enjoying Novo Online banking - Did my research and gave them an go. It was easy to add my business info although they had security measures that I had no problem providing them with the requested info. On top of my banking needs being met the perks are also great. All in all I am pleased!

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  • author
    Kristin
    Jul 05, 2021
    Great for small business

    A free, minimalist bank that has great features. I started my own consulting business and Novo provided what I needed with little hassle.

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  • author
    Brooke
    Jul 04, 2021
    So glad I chose Novo!

    Novo has made it easy to manage the finances of my small business. From creating an account, to setting aside money for taxes, to paying myself, everything about the Novo website and mobile app is designed to make running a business hassle-free. Thanks Novo!

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  • author
    Wendy
    Jul 03, 2021
    Easy and secure

    Easy and secure

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  • author
    Yan Huang
    Jul 02, 2021
    Already reviewed

    Already reviewed. It keeps bugging me to.

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  • author
    Julie Tobiason
    Jul 02, 2021
    I've enjoyed using the Novo app

    I've enjoyed using the Novo app. It's efficient and easy to use. The customer service is great when I've used it.

    ...

  • author
    Jacob Sanchez
    Jul 02, 2021
    Great service to run my online Business.

    Great service to run my online Business.

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  • author
    Serena McWilliams
    Jul 02, 2021
    Such a great bank for my small business…

    Such a great bank for my small business - integrated on many platforms and super user friendly! Love it!

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  • author
    Lester Mollinedo
    Jul 02, 2021
    Use a traditional bank instead - does not allow domestic wire transfers

    I started using Novo and was happy with interface only to realize they don't allow me to send domestic wire transfers. This has negatively impacted my relationship with my vendors. They also don't make it easy to take money out of the account. STAY away and work with an established bank.

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  • author
    Glen Bessette
    Jul 02, 2021
    Novo is a great bank for my new…

    Novo is a great bank for my new business. I greatly appreciate the mobile app and all the controls I have. I do not miss having a local bank branch at all with Novo!

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  • author
    Anon
    Jul 02, 2021
    Business Crippling and Horrible Customer Service

    Application process is long and tedious (which I liked) as they require all of my business documents and information. The debit card was suppose to arrive in 7 to 15 days and now 24 days later it still has not arrived. This is crippling my sales and I have no assurances about when this card will arrive. Novo provides no customer service number and the chat response time takes days. I am canceling my account today and I will be reporting them to the BBB just as soon as they are listed. Horrible company. Novo won't last long. Stick with a legitimate bank.

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  • author
    Becca Hickman
    Jul 02, 2021
    Best Bank for Small Business

    I'm a small start up and Novo has been an excellent partner in banking for my company. Always available for any questions/concerns I might have.

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  • author
    tim bostian
    Jul 02, 2021
    Easy set up and everything has worked…

    Easy set up and everything has worked flawlessly.

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  • author
    Rod MacIver
    Jul 02, 2021
    Sign up was unnecessarily complex

    Sign up was unnecessarily complex. Now that the account is open everything works as it should.

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  • author
    Shoreline Green Markets
    Jul 01, 2021
    I opened this account over 1.5 months…

    I opened this account over 1.5 months ago and after a long wait for the promised debit card it has NOT arrived. I can't get a straight answer from them and will be closing the account if I can not get assistance. Very Disappointing!

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  • author
    April Davila
    Jul 01, 2021
    All good

    We recently switched to Novo and so far it's been great. We particularly like that it has reserve "envelopes" for us to set aside savings.

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  • author
    Brittany Phelps
    Jul 01, 2021
    So far so good!

    So far so good! I have been using Novo since March I think? Everything has gone very smoothly. I'm a small business owner, and I've found Novo to be an affordable and flexible option for my business. There are a ton of great features and the interface is fantastic and easy to use.

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  • author
    Elisabeth Mullin-Gross
    Jul 01, 2021
    Easy to use and great for my small…

    Easy to use and great for my small business.

    ...

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