Novo Review

Josh helped me through every step of the process. He took my calls and completely answered the questions I had. The rest of his team kept me abreast of where the process was and answered the questions I had. With their help the process couldn't have been any easier.

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Had a great experience with the rocket mortgage team. Everything was quick and easy. Closing came as a surprise that it was upon me so soon. Thank you Rocket mortgage employees.

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My initial return call made me wonder if I wanted to deal with you. The lady was over the top and sounded more like a sales person rather than one that would listen. I told her I did not want to work with her. Someone else was assigned and she was very pleasant and listened to my concerns. The process kept changing hands and it became confusing in that one did not understand the previous. It never seemed like a personalize service. Because I had been declined from a previous VA lender, that lender already had a VA appraisal ordered and started. It was never completed and uploaded into VA Portal. It was a matter of getting the appraisal completed and over to Rocket Mortgage. The "next" person that helped me said they couldn't get that done. They then told me that the number for the VA to accomplish this was a private number. Hmmm. I searched it on the internet. Yes, it did say something to that affect, but I called it anyway. The VA was very helpful. I then call the agent at Rocket Mortgage on 3 way calling, had the 2 entities speak to one another and got this handled. Why did I have to do this. It seems the effort may not have been 100% on Rocket Mortgage. On my initial call, I was given a rate. I was told they would lock in that rate for a specific period of time and then if we needed more time they could extend the rate lock. Well, we needed more time, to no fault of my own. I was not told it would cost me another $1,500 to extend the lock. Needless to say I was upset over that. The reason for the extension needed was I was getting notices within a week before closing that I needed more on water tests, inspections, etc. A WEEK BEFORE CLOSING!!! Most all contractors and inspectors are a few weeks to a couple of months out! This was totally unfair. Thankfully, as a real estate broker myself, I am aware of some of these requests and had most of this done already. Still, this is a terrible way to treat a client. They should be told everything within the first week of the process, not the last week. At any rate, we were able to close. I'm not really happy about the service. The people I spoke with were pleasant and nice (except for the first call mentioned earlier). Would I recommend? Yes, with reservations, because they did get the job done.

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No issues until closing. The Rocket Team botched our closing costing us over $2k in temporary housing and duplicate moving costs.

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My experience was GREAT from start to finish. Ryan Jenkins was AWESOME! He was consistent, attentive to all my needs and never left my side. I recommend him to anyone needing mortgage service. The closing team was great as well! Definitely will recommend Rocket Mortgage to anyone as long as they operate like Ryan Jenkins.

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Rocket Mortgage made my refinance closing easy and quick. The Associates were all professional, friendly and accommodating. I would gladly recommend Rocket Mortgage to my friends.

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Working with the representatives for loan approval (Frank) and the process (Joseph) we’re wonderful. Working with the closing department was terrible. Our closing was complicated because of the sellers. We worked with the closing department two different times, and each time it was frustrating. With better communication throughout the departments and with us would have improved our experience. This is the second time we’ve used Rocket Mortgage because our first experience was easy and wonderful. We will use a different lender in the future.

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Everyone was so helpful during our process. Rocket Mortgage communicated throughout the entire time. Our Mortgage process was smooth and quick. Thank you for everything.

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Excellent service

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I've done lots of mortgage loans in my lifetime and this is without a doubt the easiest and smoothest. The first time I called, a real person answered the phone. I mentioned that I was also looking for a new mortgage and the next day I had a pre-qualification letter in my hands. The whole process continued like that.

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Dealing with all of Rocket contacts was amazing! This can be a nerve racking time when buying a home with all the details and loan issues. I always had complete support and a friendly conversation each time I spoke with one of my Rocket contacts along the way. I would recommend Rocket to anyone buying a home, especially in our current climate of a sellers market. Thanks to all of you I delt with! Your the best!

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I have had the pleasure of working with Quicken loans in the past and had a very pleasant experience, However, working with the phase involving underwriting and verifying information, I thought was the worse. I was asked to supply information but when I asked why certain information was required. I encountered some of the follwing issues: I was told by the rep she was unable to tell me why and then proceeded to tell me I didn't qualify for refinancing before any work had been assessed or reviewed. After waiting several weeks, I found myself having to call the rep back regarding the status of the loan only to be told that I needed to resubmit some of the documents. I found this process to be extremely frustrating considering, I had submitted 2 years worth of documentation for more that one bank.only to told that I had to resubmit documents that I had already submitted several weeks prior. It was also obvious that some of the documents had not been reviewed and that I still had to wait for underwriting to complete their work (not sure where the disconnect was rep or underwriting). After all was approved and after waiting several months for work to be completed by your organization, I was expected to response within 2 days on whether I was still interested in refinancing. Needless to say, I can't express the disappointment I had with this process when it came down to the rep and underwriting and the more than seamless process I had experienced several years past. My last comment is within a week or two after closing I get a call from your organization regarding refinancing. There appears to be a gap as to how infromation is communicated to other departments. I don't think I should have received a call so soon after closing. From my prespective, after receiving such wonderful service in the past, there may be some areas needing improvement. I will have to think twice before referring individuals after this experience. Thanks for allowing me to share my perspectives.

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Professional, precise , concise and easy to understand Very happy with my experience

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Quicken Loans has a excellent team who helped with our refi and made the whole process understandable and easy,. I highly recommend them for anyone looking to refi or interested in buying a home.

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Thank you for your help. Everyone was so very kind and courteous.

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We had a wonderful experience dealing with Rocket mortgage.they came right to the house to sign all the paperwork. This is our third time in using rocket mortgage. It was very convenient, they were on time for the appointment, And they worked very hard to Explain everything out so we knew what we were signing

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The upfront selling of the loan were good up through closing. Once closed Will, the salesman, was on to his next deal and had no time for questions. The after closing communication was poor in regards to bill payoffs and escrow accounts. Karen, a Resolution Specialist, was very helpful. We had to go through 3 other, not so helpful people, before we got to Karen for help.

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Process was quick, easy and very professioal. If you want to make refinancing a pleasureable experience, choose Quicken Loans!

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We had the most amazing pain free experience refinancing through Rocket Mortgage. It was 14 days from initial contact to closing. Our contact was most helpful and attentive while we went through the steps to provide the documentation required for the loan. We had never considered this mortgage company before but now would recommend them to our best friends.

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An easy and pleasurable experience. Everyone working with me was pleasant, knowledgeable and patient. Willing to answer any questions and help work through any problems encountered.

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I had a pleasant experience. Fast and easy!

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Good experience. Very knowledgable company. They did all the work while I sat back and relaxed!!

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Everyone was easy to work with and had the process down pat. Start to finish it was a great experience. Highly recommend the people at rocket!

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Very friendly faasr service. Kept me updated with every step of the refinance process. My original mortgage and now refinance was a great deal and my associate was very informative. If your looking for all that, then Rocket Mortgage is the place for you.

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Everything went, as smooth as silk.

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Everyone that was involved in helping me with my refinance was Helpful, Professional, Patient, Kind & Understanding! They made the process Super easy and Very quick! I am very Grateful for their help!

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My agent Tiffany Wheeler was great and help me along the whole process.

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This was a process made very easy, I'm grateful to have Damien guide me through it ! Nice team as well !!

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Excellent experience from start to finish.

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I was pleased with the service I recieved from Rocket Mortgage from the beginning . I did not feel pressured and all of my questions were answered to my satisfaction. If I have the need in the future I will use this business again.

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Kevin and Melissa were very helpful and responsive throughout the mortgage application and closing process. The Rocket Mortgage website also has a good user interface.

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The refinance of our home went very smoothly through Rocket. It was a pleasure working with Derek Odoms. He kept us well informed and was able to answer all questions we had. We really like working with Rocket Mortgage. One of the best things is that they will be servicing our mortgage so we do not have to worry.

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Over all things went good. But there could be better communication. There was some areas we was not shure was was going to happen next. Also we was told that we told someone on the team that we did not say. It all worked out.

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This is the second time that we have done a refi with Quicken Loans/Rocket Mortgage. They are amazing to work with. Very fast, effiecient and friendly.

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It was a very quick and fast resolve yo my inquiry.

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They whole team was easy and quick to deal with. James Coulter kept us informed every step of the way. We were very pleased with the results.

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Team was friendly, efficient n professional.. Would definitely recommend to others.

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This was by far the easiest refinance that we have ever dealt with. From the beginning dealing with Austin, whom was a joy, to the lady who came for us to sign all closing documents, it was an easy process.

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My loan officer was wonderful! I was nervous about the entire process and I had many questions. She made the entire process much easier than I had expected it to be. I would work with her again if I needed a mortgage in the future. My only complaint is that a name was misspelled on the papers needed for closing after I had found the mistake and filled out the form to have it corrected. I ended up going through the closing and then having to reschedule it again for the next day. I had to miss another day of work. Overall, I was very happy with my experience with Rocket Mortgage.

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Rocket Mortgage has met my expectations professionally. i was a pleasure work with Mike Habbo and all the closing team, loan was closed faster than i expected thanks to all

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hassell free

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When I first reached out to Rocket Mortgage I did not know how the process worked. The person I spoke with first went over the complete process and then took all of my information to see if I qualified. I was notified that incould move forward with the process and walked me through the next step. I was in contact with Rocket Mortgage daily and whenever I had a question or was unsure of what exactly I needed to do I would call or send an email and their response time back to me was very fast. I was very impressed with the quality of the customer service I received and the level of professionalism from every team member I spoke with during my process. The entire process from start to finish took a very short period of time (less than 2 months) and the closing very speedy and had all elements completed and delivered within a week. I am very satisfied with every aspect of my experience with Rocket Mortgage and will recommed them to my family and friends! Thank you, A Very Satisfied Customer

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After being disappointed by the time it was taking and the number of questions asked by the stage coach company, I finally switched to Rocket. Closed with in 7 days. Very easy and great service.

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Easy to work with and friendly

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Jose is the best help than anyone buying I hose can get. Thanks to him and his team I was able to buy my home. I recommend him 150% to anyone buying. Excellent.

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Applied for a 2nd mortgage - some in the process the website switched me to a refinance without making that clear... obviously a bait and switch game. Very untrustworthy!

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Rocket mortgage at first seemed great. They lost over a thousand dollars on our loan. Told us all closing cost was covered and it wasn't. Found a mistake in the paperwork in their side so we had to resign papers... I guess we shall see how the 1st payment goes...

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Everybody was very professional & helpful. Assistance was readily available when needed to complete the required tasks.

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everything went very fast and smooth. All people involved in my loan was great. Thank you

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I did a cash out refinance and stayed with my favorite finance company.

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Dominic and Karen were a pleasure to work with. The mortgage process went very smoothly.

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I very much appreciated the help from all involved in my loan process. It was quite simple really after getting the needed guidance in every step of the way. A BIG THANK YOU TO THE WHOLE ROCKET MORTGAGE TEAM.

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From the beginning of the loan process to the closing on the loan you made it easy to submit documents and to get up to date information from the website. All processing was made easy & program is very user friendly. Loan service was very good.

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Best experience ever! Easy, thorough just an all around pleasant experience!

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Refinancing through Rocket Mortgage was the quickest and easiest I have ever experienced. Everyone was friendly and knowledgeable. Response to any questions was prompt. I do wish payoff checks were sent directly to creditors instead of having to send them myself. But, I did it with no problem. I would definitely recommend Rocket mortgage to anyone.

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Easy and fast to work with

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From day one to my closing, very easy & Painless .Rudy was one of the best to work with

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Rocket Mortgage provides the quickest, most simple mortgage experience I've ever had. Thank you!

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Was a seamless completely no hassle process done in efficient and timely manner.

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Katlyn was phenomenal. She was knowledgeable and very helpful in assisting me to navigate the loan process. All aspects of the loan flowed smoothly. I now have my property taxes and Homeowners insurance included in my monthly payment. Rocket mortgage help to pay off credit cards, I used to make upgrades and repairs to my new maintenance provided home. I was so happy with this experience; I told my friends and family. Thank You Rocket Mortgage Team.

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Excellent customer service from start to finish!

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I had the best experience with Joyceline Gandy. She was very helpful, knowledgeable, and kind. I would recommend her to anyone that is in process of getting approved for a home loan.

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I always have a good experience with Rocket Mortgage that is why I continue to stay with you......great customer service.....love the website and the process is easy to follow.

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The people at rocket were very professional, very friendly and very helpful. They answered my question in a very prompt manner and they were very easy to understand

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There fees are high

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Once again, Quicken Loans made it sooo easy to process our re-fi. I believe we were treated to excellent service by all levels, from initial contact through closure. I highly recommend Rocket Mortgage/Quicken Loans to all prospective borrowers.

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I would like to personally thank Ms. Lexxa Romano for being professional and patient during the process. Ms. Romano and I experienced several obstacles and I wanted to hold things off; however, Ms. Romano assured me that I was going to purchase the home. I'm a Clinical Mental Health Counselor, Minister, and yet I have not run across such a positive, informative, professionally individual as Ms. Romano. Rocket Mortgage has an asset and it is my hope that this company indeed cherishes her and her abilities. Grace and Peace!

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Overt pressure filled the entire process. And though i went well, little things bothered us throughout. For instance, more than one person stated that during our first month on the loan we would not be responsible for the first month’s payment on the refi. True, except, we did not skip a month either. While I am assuming the payment on the old loan will eventually be refunded, it was unexpected. For us, not a big deal. For others, it might be construed as deceptive. If we were to purchase another house, we would likely seek another lender.

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Great people to work with. Everything was taking care of on phone or online. Picked our own closing site and time. Highly recommend.

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One Word........TANKS

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Fast and very helpful

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Brian Webb provided details and options that made perfect sense and was financially beneficial for us. His knowledge and professionalism was top notch. The entire refinancing process was seamless and we closed within 1 week.

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Our reason for applying was to use equity to have for a vacation home. The broker got us a rate that was very competitive.

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Very professional from the start. Kept me well informed and what the next step would be on my refinance. Second time I go with Quicken loan and done regret it.

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Wonderful don’t tell me what to do

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I had to go through the process twice. which lost me really good interest rates. The first time, they did not come up with creative ways to make it work. the second time they did.

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I have nothing but praise for the Rocket Mortgage team that served me! John O'Sullivan and his group were very help, fast and very courteous. Thank you!

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Fast, professional, accurate and no surprises at closing. Thank you Rocket Mortgage team.

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Each representative I spoke with at Amrock/Rocket was very professional and courteous informative made the process bearable.

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Zach was great throughout the process. he kept us informed at every step and was always responsive. When an emergency took him away; his team were equally attentive and responsive. We would definitely use Rocket Mortgage again; and Zach Cline in particular!

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Since this was my first online refi I could not give a fifth star. That does not mean I have lower satisfaction rating than acceptable. The process was smooth with few glitches to cause any irritation. The team that serviced my loan kept me informed and that lowered the stress level. I was very satisfied.

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Our rep Daine Murphy was polite, professional and always took the time to answer any questions we had! The rest of the team was equally as professional, and the closing was a breeze!

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It was great and quick.

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i have been pleased with everything except the funds were transferred to my bank over a week ago and my loans have yet to be paid. I am continuing to pay my bills but this seems like a long time for the mortgage company to take care of the debts. i would have thought the debts would have been handled before money was released to my account.

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I appreciated the thoroughness of the process and the quick conclusion. The experience was made more stressful because of the large number of people involved, often with conflicting instructions. The need to constantly monitor the dashboard sometimes left some things undone at the appropriate time. I would get an e-mail that I needed to do something, only to discover that that item was not yet on the dashboard. On the whole, I was pleased with the process.The people with whom I dealt were friendly and cooperative. The follow-up to promote Mortgage Insurance was overkill. I got a mailing saying that discussion of this insurance had been overlooked, then I got a promised phone call to discuss the matter. I declined the coverage. Within the subsequent several days I received 5 more letters about the coverage, 4 of them in the same mail run. It seems to me that communications could be streamlined. With so many different organizations and departments in the processing it appeared the the efforts were not well coordinated.

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They were very friendly, professional and willing to help and answer any questions or concerns that we had. I would recommend to my family and friends.

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I thought that the service was excellent but it took too long to close so the points I had to pay kept going up.

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Very easy process. The staff were very professional and helpful.

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Billy was absolutely amazing. His supervisor was amazing as well. I do not remember her name. Both of them explained everything in detail. If I had a question all I had to do was ask and if they didn’t know they would find it. Very personable and business oriented. Made you feel like you were with family. Best experience I’ve ever had.

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Excellent service

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The work was quick, and helpful, the people answered all our question, It was a good job

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Had my second great experience refinancing with Rocket Mortgage. Only issue I had this time was they changed the amount financed without telling me. But a simple phone call got it all straightened out and everything else was smooth as can be. Will definitely be using them for any mortgages in the future.

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My experience with Rocket Mortgage refinance was smooth from beginning to end. Darin from the Charlotte area went above and beyond. He staying in constant contact. Followed up on every question. And called to check to make sure I understood where we were in the process and if I had any additional questions. Your system is user friendly and has valuable information and clear concise instructions right at your fingertips. My entire process from beginning to end took less than 30 days. Wow! I will gladly recommend Rocket Mortgage to friends and family.

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Ease of process and professionalism of the representative made the 5 stars.

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Fast friendly service!

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This was simple and easy. People were very helpful. Explained everything.

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Everyone we worked with was very helpful and knowledgeable. We appreciate all the help they gave us.

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From the beginning they were honest and helpful in the way things were to be done very kind and compassion that is why we trusted work with them

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I enjoy working with rocket mortgage the staff was well prepared the help me when I needed help and they was always there for me this is

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Rocket Mortgage was very professional and helpful. I am very happy.

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