I opened an account with US Bank
I opened an account with US Bank, Clark Ave branch in May 2023. And left in July. I was totally dissatisfied!! I received a state check every month, same day, unless it's a sat or holiday. SSA n treasury dept set it up before due date. If for some reason, as in my case, account was to be closed, the check would always be sent back to where the check came from, including the treasury dept. And be notified as such. Unfortunately, that's not what happened. In fact, I still don't know why the account was closed, then again who cares, I'm out of there! They told me SSA didn't direct deposit my check on the 3rd, or even on the 1st or 2nd month, which usually happens when the due date was originally on a Sat. They also said they were going to close my account, for what reason they didn't know. So I to reminded them about the check. Their response? "What check!?"
I went in on the check to get my funds, they said SSA didn't send my check. I spoke to SSA 2x during July, the last time 18th and they said the treasury dept never got the check back. So due to this, not knowing where the check is, they couldn't send me another check. So I called us bank customer service and they told me "SSA didn't send my check until the 5th of July, that's why they didn't deposit it. A load bull!! Anyone who gets a direct deposit check, knows better!! So, what us bank told me about the check, nobody notified me about this..... They left the account open, check was deposited, the small negative balance was erased, balance was positive. They took the rest balance, put it in a check and sent it to me. I got the check of the balance in the mail and sent to me. I asked customer service group why no body bothered to notify me? They said, " lack of communication I guess ". That's a business and you tell a customer, " Lack of communication!? Dumb response!! Same kind of response from branch manager!!
Thanks to US Bank, I didn't get my rent paid, medication refills, etc.
I don't know how this bank stays in business!! I'll never offer this bank to anyone!!!!!
July 3rd was on a 3rd