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U.S. Bank Altitude® Connect Visa Signature® Card Review

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Reviews 493

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BestMoney Staff
Bestmoney Staff
Jun. 29, 20224 min read

U.S. Bank Altitude® Connect Visa Signature® Card summary

The U.S. Bank Altitude® Connect Visa Signature® Card offers a great deal of rewards in a number of catagories including 4X points on travel and 2X points on dining and groceries. In addition, this no annual fee card comes with an excellent welcome bonus - 50,000 bonus points after spending $2,000 in eligible purchases within the first 120 days of opening an account.
U.S. Bank Altitude® Connect Visa Signature® Cardat a glance
4.4

Editorial score

Fees

Multiple fees

3.0

Eligibility (credit score)

Doesn't cover bad credit

4.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication

5.0

Customer service

24/7 service with multiple communication options

5.0

Online experience

Excellent site and app with detailed FAQs, help center, and transparency of rates and features

5.0

U.S. Bank Altitude® Go Visa Signature® Card U.S. Bank Altitude® Go Visa Signature® Card Learn More

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

U.S. Bank Altitude® Connect Visa Signature® Card
U.S. Bank Altitude® Connect Visa Signature® Card
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U.S. Bank Altitude® Connect Visa Signature® Card
BadReviews 493
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  • author
    Wordpress Guru
    Aug 03, 2022
    Great local bank

    Enjoyed banking with them over the years.

    ...

  • author
    Cliff Prick
    12 hours ago
    I have had some rude experiences with…

    I have had some rude experiences with the branches and they opened an account of late transactions (overdraft protection) which they worded as a free service to carry overdraft. It ran up to 2500usd I since had a savings build up and another branch manager opened a credit card without me requesting so. I moved 2/3rds of my savings to a different bank. However in the past year they opened a branch near me and have been noticing it's a bit more professional. So I'm giving them a neutral 3 star for now. However I had to get a Experian account to lock my credit check from hard pulls because of these tactics to protect my FICO score Wells Fargo a CEO went to prison doing the very same thing 8 years ago. Opening accounts by pressuring bank workers to push sales. I'm surprised this would happen again. A pretty braindead move

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  • author
    Chad Lucas
    3 days ago
    They hold your money hostage!

    They hold your money hostage while charging you fees and limiting your withdrawals. US BANK card was forced on me by DUA. You LOSE with This Bank!

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  • author
    A & A Justice
    Aug 07, 2022
    Covid even changed major banking institutions

    After, holding a personal account and a business account from 2018. Generally, satisfied and policies were honored by the policy maker. Once, Covid struck, things changed. Over draft charges are out of control. Using overdraft protection with funds from other accounts was the wrong choice. Money out ( overdraft charged) money put back overdraft charged… one customer service rep will say one thing and another says another. Finally, I just laid it down and picked a online banking system.

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  • author
    Vic Rivera
    Aug 05, 2022
    New Automated Banking System is terrible

    Their new improved automated banking system to check your banking balance is so bad, the old system is much better and accurate. The new system is so annoying and so slow when the robot is speaks like a dumb robot. US Bank CEO must know this it just a waste of money. Even their new ATM system is like sales catalog too much info.

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  • author
    Triple “TrplTrblMom” TroubleMO
    Aug 04, 2022
    Third worse bank I ever banked with

    In Colorado Springs. I've been to three branches in person. Two of three are horrible. I drove to one ATM and it was down, drove to the next one down the road for 20 minutes and the ATM was down as well. The manager at one was awful (Academy Blvd). I only bank here because I worked for them and I had a free account. Not closing my accounts was the worst mistake. I stayed because I didn't want to bank with Wells (even worse) or BoA (bad too). I will be opening an account with a credit union tomorrow and closing my personal and business accounts.

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  • author
    Roxanna Carrasco
    Aug 04, 2022
    If you value yourself, your time and money do NOT bank here because they do NOT!!

    I had some issues with my "personal" bank account (non-U.S Bank) so my boss gave me the option to opt out of direct deposit and get a payroll card with U.S Bank since its a temporary job. It's now been four weeks with no card and no money. I called customer service last week and they could not find my information. I was extremely stressed thinking I lost over $2,000 of my salary. They eventually found my information and said the card was on its way and would arrive later that week. I gave it till Monday morning of the following week and the card did not arrive. I called back Monday afternoon and they informed me the card would be here Wednesday. Today is Wednesday, no card. I call again at 5pm, they said due to large call amount to leave my phone number and they would get back to me before 9pm. 9pm passes, I call back. Waited 1 hour on hold until finally a lady picks up. After I give her my information she hangs up immediately without assisting me in any way shape or form. I waited to see if she would call me back and she didn't, I call back waited about 30ish minutes, they could not find my information AGAIN. Not with my phone number either I had to give them my social security. It felt like I was being scammed, so unprofessional. I even explained how the lady hung up on me and didn't even get a response, no apology, just straight to "spell out your name?" Anyways, was informed the card should arrive next week and I can not cancel it because it is on its way. 4 weeks of work with no pay. I need MY money. Not only do they not have a way for me to access my funds in the meantime but they also have no compassion.

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  • author
    Tiffany McAbee
    Aug 03, 2022
    Worst customer service ever

    Worst customer service ever. Been on hold just today 45mins and no resolve yet. I just want to simple pay the bill and create a username and password but it won't allow me. Keep getting error message that states they are having issues verifying my account. I will be closing my account today.

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  • author
    Denetra
    Aug 03, 2022
    Article on US Bank

    New York (CNN)The fifth-largest commercial bank in the US was fined by the Consumer Financial Protection Bureau for illegally accessing consumer credit reports and opening accounts without their permission. U.S. Bank, which is based in Minneapolis and has over $559 billion in assets, pressured its employees to meet sales goals as part of their job requirements, offering them incentives for selling bank products, the regulator said. In order to meet those goals, the bank's employees illegally accessed customer credit reports and personal data to open accounts without permission, the investigation found. The CFBP announced Thursday that it fined U.S. Bank $37.5 million, after a five-year investigation. "For over a decade, U.S. Bank knew its employees were taking advantage of its customers by misappropriating consumer data to create fictitious accounts," said CFPB Director Rohit Chopra in a press release. In a statement to CNN Business, U.S. Bank said it has "made process and oversight improvements" since 2016 regarding sales practice concerns. Employees now receive incentives only for accounts where the customer uses the service. The settlement is "related to legacy sales practices involving a small percentage of accounts dating back to 2010," U.S. Bank said in a statement Saturday. "We are pleased to put this matter behind us." U.S. Bank has over 2,800 branches throughout the United States. The CFBP said its investigation found evidence that the bank was aware that its employees were opening accounts without customers' authorization, and did not have measures in place to prevent and detect them. The bank's sales campaigns and compensation programs rewarded employees for selling bank products, the agency added Regulators found that the employees opened deposit accounts, credit cards and lines of credit that carried high interest rates and expensive fees that were passed on to the customer. "U.S. Bank's conduct harmed its customers in the form of unwanted accounts, negative effects on their credit profiles, and the loss of control over personally identifiable information," the CFBP said in its release, saying customers were forced to close the unauthorized accounts in their names and seek refunds themselves.

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  • author
    Giuseppe Greco
    Aug 02, 2022
    THE WORSE BANK EVER

    THE WORSE BANK EVER. I'm in Italy in vacation. I called the bank previously about my trip. I arrived in Italy since June 8 I still in vacation today August 2 I called the operator over 10 times because I can't take money out I can't use my money. The operator every time said the issue it's fixed but never it is fixed. So I will be back in United States at August 11 without use no one penny of my money. The first thing I'm going to do when I will go home in WA State I will take out the entire amount of my money and put them in another bank. The worse experience ever in my life with this bank. THE WORSE BANK EVER.......

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  • author
    Lisa Fagafa
    Jul 28, 2022
    Reliacard USB

    Reliacard USB - $1200 was taken out of my account, $400 over 3 transactions a min apart. I called the CS # immediately next day when I noticed the monies missing. I was told an investigation will take place and if I am wanting immediate attention (forgot what they called this application) I will need to apply with the dispute department and provide proof?! I'm sorry proof of what? That my money is missing? The CS rep was useless. When I asked what a typical time frame would be to receive the credit I was told up to 90 days. Fraudulent activity takes place and that's the immediate attention you give your customers up to 90 days? GTFOH.

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  • author
    Carrie Baioni
    Jul 27, 2022
    This is the worst bank to ever bank…

    This is the worst bank to ever bank with. They used to be good but now they are making me want to close my account. A hold was placed on a check I deposited. First when I spoke to someone they said it would be the next day. Called back the next day and told now there is another 7 bus days. Requested to speak to a sup and accepted a call back. Was told first by 9 am. Called back again because of no call and was told 24 hrs. Had to call back again and now being told 24-48 hrs. If I can give 0 star review I would.

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  • author
    S. Lopez
    Jul 26, 2022
    STOP do not apply for a credit card with UsBank

    Do not apply for a credit card with this bank. You will waste a HARD inquiry and put a dent in your FICO. Even with FICO>800 high earner, low debt 7% utilization, low debt ratio, you will NOT get a card. Try other, better banks, like Bank of America, Capital One, Credit Unions but help yourself and stay away from UsBank scams!

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  • author
    Brooke
    Jul 24, 2022
    Froze my account and holding my money

    I was given checks by a customer that ended up being flagged as fraudulent. But, no one informed me of this until I went to deposit money into my account and it was denied. I didn’t get a text, phone call or email, nothing. I went to my local branch 4 times and of course their manager was on vacation and no one could help me. I talked to fraud and customer service and everyone gave me different answers. I was told there was no way I was getting my account back. I called the bank that the checks were from and they told me that they were valid, so something isn’t adding up. I opened with a new bank obviously because US bank is horrible. It’s now been 3 weeks and I still don’t have my money. 2 weeks after the incident they sent a letter in the mail - they need to get their sh$& together. I’ve had my account for years and have never had an issue, but they wouldn’t hear my side of the story. On top of that they still charged me return checks fees and almost overdrafted me but can’t give me my money. Worst bank ever. Never bank with them.

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  • author
    Kathy
    Jul 21, 2022
    This is by far the WORST BANK that I…

    This is by far the WORST BANK that I ever had to deal with. Unfortunately, I ended up losing my job due to an illness and here I am on unemployment with an atm card from USBANK. I went to Walmart to purchase my kids food, got to the register with a full cart and my card got declined 3 times (how embarrassing?, with a super long line). Called customer service, a really nice lady helped unblock the card, told me to wait an hr to use the card. I waited the next day (today), went to the atm to withdraw money to get my kids food to Avoid another episode of embarrassment, here we are again… transaction not authorized. Here’s the kicker, I’ve been waiting on this call for 2 hrs and 18 mns to get my card unblocked AGAIN. Not one person is answering. Meanwhile, my family is starving. I wish they would let me add screenshots. I hate this bank, I would never recommend it.

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  • author
    Consumer
    Jul 21, 2022
    Bad Bank and bad service

    Bad Bank and bad service. Order foreign currency on 14 July today 20 July no money . I just went there and no money. How long I need to wait for my 💰 money...Am so frustrated but went is time to charge you . They do right the away

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  • author
    Beth Sene
    Jul 20, 2022
    Terrible bank

    Terrible bank. Just closed my account after speaking to so called bankers. They were disrespectful and probably assumed I'm stupid because of my accent. They're rude and didn't care. I have been charged expensive maintenance fee $15 for no good reason without my awareness. Horrible!

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  • author
    George S
    Jul 18, 2022
    They are God-awful

    They are God-awful. My Roth IRA was transferred to them by another institution. It has a couple of CDs in it. I get a letter stating they want to charge me $30 a year to be the custodian of my Roth IRA, and “helpfully” offer to deduct the money from my account. Not only do they want $30 a year for doing basically nothing, but dealing with them so as to withdraw the proceeds so as to deposit them with another institution (that doesn’t charge this ridiculous fee) is like undergoing a tooth extraction. Do yourself a favor and avoid these crooks

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  • author
    michelle
    Jul 16, 2022
    horrible customer service

    horrible customer service. they service our auto and are horrible

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  • author
    Rhett Wilkinson
    Jul 16, 2022
    Faulty app; false information on card that could have given me a serious problem

    The U.S. Bank app doesn't work sometimes. When I called about one of the issues, a customer service person said to just uninstall and reinstall it. Knowing that customer service departments can give messaging as directed by the corporate office, I wonder if the corporate office knows it has problems and doesn't have any intention to make it better and expects its customers to run hobbled, if you will. Also, I learned that the corporate office tells customer service to not tell customers that a card will close. Thus, a different customer service person falsely told me that my debit card would always work after I asked if it would. That means that when it didn't, I faced a serious problem because the nearest U.S. Bank branch is more than an hour from where I live. If there wasn't a Maverik close enough to where I live so I could fuel my car to travel to a branch, I wouldn’t been able to have made any purchases during a long weekend.

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  • author
    Scott Williams
    Jul 12, 2022
    Bad customer service don't expect your…

    Bad customer service don't expect your card within 10 days when they tell you 3 to 5 days nobody will help you with anything this is not a legit company.

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  • author
    Jeffrey
    Jul 07, 2022
    If you think your EX treated you bad, this bank will treat you worse!

    I had purchased my lease from them on June 13th (payment posted on this date), 2022 and was told 7-10 business days. I called 3 times and even spoke to a manager they are now telling me 10 more business days with no excuse or reason for the delay. I would avoid this bank at all costs.

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  • author
    Ron F.
    Jul 05, 2022
    Horrible bank

    Horrible bank. No way to link accounts, expensive checking account . Horrible customer serive

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  • author
    Greg
    Jul 05, 2022
    I presented an ID and social security …

    I presented an ID and social security card and they refused to give me my funds out of my account. They said it as to protect the bank and me. My direct deposit was deposited 6 days ago from my company which I had for 8 months. No pending transactions on the account. They have a hold from anything going out of the account. The hold was there because they had my social security number on my dads account that died 11 years ago. They Bank made an error. I have never heard of a bank that has the right to refuse withdrawal from your own account. This has caused me over $1000 in lost wages because I travel for work and can't go any where with only $30 in my account. They said it's 24-48 hours until they can release the funds they have on hold because of there mistake. All I can do is take legal action if there is any. I don't know if it is legal to refue withdrawal just because they have suspions to fit there narrative when there is no factual information supporting there suspicions. They lied to me on the phone and said I needed to show ID and social security card to release the funds. I drove 130 miles to do so and that wasn't the case. I wouldn't recommend this bank because they harass lie and misrepresent them selfs for there personal interests. If any lawyer wants to take my case conract me.

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  • author
    Chris Strong
    Jul 02, 2022
    DO NOT DO ANYTHING WITH THIS COMPANY!

    DO NOT DO ANYTHING WITH THIS COMPANY!! Representative Alex was very rude and condescending. I have several credit cards and this one has the worst customer service by far. All I stated was that this was the only company that places 10 day holds on payments. He stated that he doesn't have to listen to me any further. And he's a supervisor. I wonder if this company knows that they employ mentally ill personnel.

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  • author
    J Schneider
    Jul 02, 2022
    Deposit Rejection Issues

    US Bank used to be a great bank. We’ve had a great long term 20+ year relationship. That’s coming to an end. Apparently they implemented a new, ridiculously designed mobile and ATM system. The (illogical) logic reads the payee name on a check being deposited to match against the account info before accepting the deposit. I had a deposit for a check made out to me rejected. Our account is in a trust. It’s apparently expecting an exact match, which isn’t going to happen unless I have checks written to me made out to the trust. That’s impractical. We never had a problem until yesterday. This makes no sense. I’m authenticated and authorized through the mobile app or ATM. It’s a freaking deposit! Low risk from a fraud standpoint. I’ve certainly never been accused of any sort of fraud. I called for help, which was a waste of time. If this is a new system implemented by a stupid vendor, shame on the US Bank decision makers that signed the vendor contract. It’s clearly a poorly designed AI system. I’ve had a long IT consulting career. I know what I’m doing. And what I’m talking about. They apparently don’t. Unless you want to be forced to go into a stinking, overcrowded branch to make deposits, I would avoid US Bank like the plague. We’re moving our accounts ASAP. I’m not putting up with this kind of stupid technology infrastructure.

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  • author
    Thojon May
    Jul 01, 2022
    DO NOT BANK WITH THESE SOULLESS…

    DO NOT BANK WITH THESE SOULLESS CREATURES! I had $7K vanish from my account due to fraudulent charges. It has been two months and I have not received any credit and I can't get anyone at U.S. Bank to help me. They hang up on me constantly, transfer me randomly during the call, they keep saying they have mailed the documents I have requested and they never come, and I have yet to speak to one single person at U.S. Bank who wasn't a lazy incompetent person. I tell them I had $7K vanish from my account and have begged someone to assist me with this and to please send me the forms I need to fill out and I get people who hearts made of stone who just snap at me or yell at me or hang up on me and it doesn't matter if it is a supervisor. They are all worthless awful human beings. Maybe they stole my money because they have done NOTHING to help me dispute these charges and credit my account and it has been over two months. I call and spend 30 minutes on hold just for some nasty lady to tell me hold on a second while she transfers me back into the queue so that I can wait for another 30 minutes to an hour. I have given up on finding anyone at U.S. Bank with a soul and have transferred the last of my money to a new bank and will have to hire a lawyer to see if that can get U.S. Bank to help me with my account. It should be against the law for them to operate a business like this and offer no fraud protection for their customers.

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  • author
    No Name
    Jun 30, 2022
    Left after 25 years due one issue after another.

    Been a loyal customer for 25 years and canceled it in 2020. I've been a loyal us bank client for 25+ years and enjoyed the company until about 2018. The 800# had some sooty reps and that is what made me cancel my account. This is why: 800# had snooty customer service reps. If you can do it on their website they'll harass you verbally to do it on the website. Well that's why I'm calling for the customer service. Nope they were aggressive and belittled me to the point of ridicules. Kept redesigning their website. I like a simple easy to use website and they redesigned it so it is not user friendly. They removed the running account totals for checking and savings. This becomes very confusing when you're trying to do bills and manage money. This causes people to fall short in their accounts and it's almost intentional so people are finned over draft fees left and right. The website it self is now one big advertisement promoting their services and items. Bill pay. I love bill pay as checks are a hassle to deal with and some times have issues in the mail system. They only allow 6 bill pay options a month and if you're like me that's not often enough. They'll happily fine you if you send more than that. It's cheaper to deal with the fine than pay the monthly option to allow more. It's not always reliable and once you've reached your 6 ct limit they cease all additional bill payments until you authorize it and accept the fine. :(. For someone who relies on bill pay for my bills this is deceitful. Transaction limits. I think the government is doing this but it is very annoying only being able to do 6 transactions a month (excluding debit card). Not sure about you but 6 a month is sort of ridiculously low. It puts so much control on your account that you can't really do anything with it. Optional to refund you stolen debit card transactions. Being a client this is sort of annoying. It is by no means required for the bank to refund their clients stolen debit card transactions. If they feel you are abusing the system they will happily rebuke your honest request if they do not think you're being honest. With the $10,000 debit card withdrawal limit one individual could empty your bank account in just a couple withdrawals. Credit card. I originally opened a credit card with them when I had all my funds here. I decided to cancel it because I kept forgetting to pay it off and the bank would fail to send you monthly reminders in the mail. I decided to cancel it for lack of use. Every since my first credit card the bank has refused to open another one for me. Yet I continue to get dozens of spam mails a month requesting me to open one. Covid. During covid the bank shut down for 2 years and the 800# was impossible to get through. Wait times were 5+ hrs and the system just hung up on you due to full lines. Funds were difficult to access during this time frame and it was near impossible to settle disputes during this time frame. After a year you could finally get through to them. That's when I decided to cancel my account.

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  • author
    Robert Hill
    Jun 30, 2022
    20 years

    I have been banking with US Bank 20 years. Terrible customer service, zero accomodations during covid. difficult to acess my funds. Always issues, always understaffed, always a line zero customer service. I will be liquidating all my assets through this bank here directly.

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  • author
    Mercury Scorched Earth
    Jun 29, 2022
    A good bank WHEN THEY DO THEIR JOB…

    A good bank WHEN THEY DO THEIR JOB RIGHT This bank is good only though when things actually work. Half the time the bank screws up and like fraud team holds a transaction FAR beyond how long it should be or denies a transaction. Been a customer for almost 13 years now. The best way to describe the service is okay. At best.

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  • author
    No hope for this one
    Jun 28, 2022
    Really can't believe how awful

    If you could give no stars I would. This bank mishandled my mortgage in so many ways. They did not meet the deadline for the home sale, did not seem to care whether or not the home inspector ever arrived. I had to intervene at every level. Then to top it all off they drastically underestimated my escrow and when I called about that, they did not act in any way to remedy the situation. When I had trouble with my Zelle payments not being coded as instant deposits, they blamed Zelle and Zelle insisted that I talk to my bank. With all that has happened, I have no doubt that Zelle is correct. I no longer trust these people with anything. There is a general lack of interest in any kind of efficient or courteous treatment of the customer. There is however a profuse talent for excuse making and redirect.

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  • author
    Marlon
    Jun 28, 2022
    Do not use this bank

    Do not use this bank! I have been a member for way too long and it has been nothing but problems. Recently I deposited funds into the ATM and the machine conveniently broke. It took over a week to get my funds. Then I did a cash back purchase at Walmart and by the time they posted it, my account was two dollars short of what the transaction was and they gave me an overdraft. $36 for two dollars. I will be closing my account and going elsewhere!

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  • author
    Vannessa Ruelas
    Jun 25, 2022
    The worst from the customers to the employee!!!

    Been here for over 40 minutes first the ATM isn't working this Caucasian older couple sees I'm in line cuts me off. Then I get to the front tell them the ATM is not working the lady (Christianna) says they were just here it is working very rude. She is also too busy making small talk and moving slowly not truly knowing what she is doing or that's how it seems. This is ridiculous. Go find another bank, the US Bank in Safeway in Ahwatukee are horrible. If I could give negative stars I would!!!

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  • author
    Adir Kahn
    Jun 24, 2022
    Just applied

    Just applied Had so many issues even before receiving my card Asked them to close my account

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  • author
    daniel villarreal
    Jun 22, 2022
    I've been banking with them for like 3…

    I've been banking with them for like 3 years now and since that i had a lot of issues, and the most important one is that they do not care about their customers.

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  • author
    G A
    Jun 22, 2022
    TERRIBLE SERVICE-They don't care

    I've been banking with them for almost 10 years now. Looking at purchasing a home. Tried to see what they could do or help with. Their reply? Sorry, come back when things change. They don't care AT ALL about their customers. THAT MUCH IS CLEAR.

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  • author
    Ronald Merrick
    Jun 21, 2022
    We had our home loan through US Bank

    We had our home loan through US Bank, and when it came time to move on to another home, it was a NIGHTMARE. They're basically unresponsive, AND, our lawyer would have to send a final warning letter before we'd even get information from them. What should have been a 2-month process TOPS, took 18 months. I'd get into more details, but it looks like based on the rating I'm not the only one experiencing this mess. Good luck if you use them!

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  • author
    Mr&Mrs H.
    Jun 21, 2022
    USBANK customer service is horrible…

    USBANK customer service is horrible starting from our local branch in Cedar Falls, Iowa to the corporate office. Our lazy local office branch manager referred us to the USBANK Fraud Department. Our life insurance company was fraudulently withdrawing $83.50 monthly from our savings account and we mistakenly went to USBANK for assistance. We got bounced from the dispute department, fraud department, and customer service. The employees are rude, lack knowledge and you basically waste your time talking to them. On 6-18-22 I finally talked to what I thought was a helpful knowledge employee from Minnesota. He helped me file 8 refund complaints. I called back on 06-20-22 and was told that only 1 complaint had been filed and they have no record of this employee working for USBANK. Who did I give my personal information to? AVOID BECOMING A CUSTOMER OF USBANK AS YOU WILL REGRET IT!

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  • author
    Bridgette Douglass
    Jun 20, 2022
    They seem incompetent

    They seem incompetent, especially for a bank. I just opened a savings and they have issues with my address. I brought in documents they asked for TWICE to two different banks and they still have not taken the hold off of my account. Then they try and justify it, saying it’s for my security. I came in w/my drivers license, social security card, DMV car registration. What more do they need to prove it’s me?!?!

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  • author
    Sheri
    Jun 18, 2022
    Don't Trust BBB Ratings

    I can't believe they have an A+ rating by the BBB, obviously customer service and integrity are not part of the BBB's evaluations after reading all the reviews and complaints. It took 5 months, several phone calls and ultimately a complaint filed through the BBB to get a check that was originally issued incorrectly to the BMV instead of me. US Bank of course says they did nothing wrong although it is quite ironic that the check they finally issued to me was dated after I filed the complaint. And they sent me a letter full of excuses including that I submitted a request to have my mailing address updated. Ummm the mailing address they supposedly issued one of the checks to was in Indiana where my account never even existed, and I never made any such request to change my address. And funny enough, the original check (the incorrect one that started the whole thing) was in fact mailed to the correct address in NC. My car loan/lease originated in IL and then we moved to NC, so where did the IN address even come from in their system? They cannot answer these questions and refuse to acknowledge the errors on their side. And not once has anyone called me to discuss; I just get letters in the mail stating what they see as the "facts". I gave them the dates & times of all my calls (of which I took copious notes) and suggested that they review to get the real facts, but they have no desire to actually fix their issues, just brush them under the rug which apparently has worked for them as you can see their A+ rating by the BBB is clearly aligned with the 1 star rating from actual customers on the BBB website. I guess I won't be putting any cred into BBB ratings going forward.

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  • author
    anonymous
    Jun 18, 2022
    Horrible experience in this bank from …

    Horrible experience in this bank from customer service to excecutives. Waiting for hours!!!! On phone, transferring me like a football game from one agent to another and then retry all over again and re-read the call, lack of respect, and finally and importantly Cheating on my credit report...Unbelievable bank !!!

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  • author
    SHIRLEY DIAZ
    Jul 01, 2022
    Shirley

    First, do not apply on line... its better if you talk to a customer service representative or loan officer. You think you will be approved of the equity loan that you applied and requested but after all you sent and provided the documents they needed and pulled your credit report, you will received an email to review your loan estimate. 80% of your equity was advertised but they will offer only 25% when they send you the loan estimate. Don't use US bank. Loan expert is not very helpful and not accommodating.

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  • author
    Fernandez
    Jun 16, 2022
    US Bank is the worst when it has to do…

    US Bank is the worst when it has to do with wiring funds. The held my funds hostage for more than a week even thought I've being a customer for years. Called the wire dept and they wouldn't even try to help. One of their operators started yelling and telling me not to get upset, of course I was upset... The funds I was getting were the profits of selling my property. I would advised anyone not to wire any funds to this bank...

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  • author
    Peter Ketels
    Jun 16, 2022
    bBan gone bad

    have been banking with USBank since 2003 and it used to be a decent institution. Lately it’s becoming rather awful and untrustworthy. I deposited a check via it’s phone app and usually, if the check was accepted it would be available within 1 or 2 business days. The last check however, even though credited to my account will not be available for 9 days. Trying to find out the reason for this bs, I went to the local branch, friendly & helpful teller tried to figure out the “why” and perhaps remove the hold but could neither explain or fix it. I tried over the phone and after spending 45 minutes on the phone, talking to 3 different people, the answer was “the bank said so.” After asking “who” it was “the manager” and after asking “who is the manager and what’s his # + extension” the answer was “I don’t know.” Terrible bank! don’t go there and tomorrow I will remove my $$$ and take them elsewhere.

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  • author
    Gary Savill
    Jun 15, 2022
    Car leasing through US Bank

    Car leasing through US Bank - my advice, don't. Sent our payoff overnight only to be told that it took 4 days just to apply it, then 5 business days to actually process the 'applying' process. Then, an additional 10 business days to process the title and send it to us. Total (maybe if we are lucky) 22 days!!!! For a title. Someone somewhere in US Bank is making money from this delay - never, ever will I do business with US Bank again.

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  • author
    Barry L
    Jun 15, 2022
    I wanted to invest in low yield (1-3%)…

    I wanted to invest in low yield (1-3%) VERY Stable investment for a short term - 12 months. They put me in a bond product that has lost 8% over the 12 months. I called them several times to try to adjust the portfolio but instead, losses accelerated. I switched teams within Wealth Management and the second team didn't do any better. I understand investments are risky but if you are looking for only 1-3% growth an 8% loss should never happen.

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  • author
    Chris
    Jun 11, 2022
    Horrible Experience!

    My experience with this company was horrible. My card was hacked, so I had to jump through hoops just to get my money back. During this process, I'm talking to different people every time I call customer service. You are not given a reference number which is so dumb. I'm explaining my case over and over again to different agents. You'll be lucky if you get someone that knows what they're doing. Plus, they didn't even cancel my card when it was compromised the first time. Instead, it was hacked again and I had to tell them to deactivate the card. This experience affected me so bad that I was going through anxiety for two months. DO NOT TRUST THIS COMPANY AND DO NOT GET THIS CARD!!!

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  • author
    Gregory Mack
    Jun 10, 2022
    US Bank Leadership is dangerously incompetent

    I should have checked trust pilot. The US Bank online experience is a dated patchwork of Personal and Businesses experiences. What you should know going in: -Mobile and online banking is not required so this means you have to setup all your own accounts, if you do it wrong, there is no remedy only work arounds via phone support. -You can duplicate logins between Personal and Business accounts, but you cant select which account your logging into -Accounts cannot be merged (so this means a password reset is impossible if you did this) -You can apply for, activate, and use a credit card without an account to manage said card. -This means you can spend money with your credit card and not have a tool to make payments by DEFAULT. In terms of support, there is no: -Ticketing service -Online chat feature -Several dead ends for phone support. The Good I was able to find a work around with support from the Mobile Team, but it was unintuitive. I had to use my business debit card to activate a personal account to make a personal account to see my credit card. So going forward with the mobile app have to login and out to toggle between accounts. One to manage a credit card and the other to manage my business. Yeah everything here is as unintuitive and clumsy as it sounds. Some extra perks: -Web banking experience is laggy (5-10sec to load the simple dashboard in any browser) - Often pages have pop-ups telling you of a technical issue, no error code provided so you cant report it for debugging. The only reason this review was changed from 1 to 2 stars, was because support was kind, communicative and solved my problem. To the Executive Team: Your B2C experience is a failure. Your consistent lack of effort is apparent and pathetic. Retire.

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  • author
    Justa Dude
    Jun 08, 2022
    Bad Policies, Intentional Deceit, Nightmare

    This place is horrible. I deposited $50k and have been lied to the entire time about every aspect of this account from transaction limits, to customer service resolving any issue I had to contact them with. Even fully verified they expect to prevent people from spending any more than $1000 and when contacted to have a specific transaction approved they flat out won't do it. DO NOT LET THIS HORRIBLE BANK GET POSSESSION OF YOUR MONEY! They're criminals that will make life hell trying to get any of it back. Any other bank I've had an account with had no problem completing "high-dollar" transactions after verifying it's not fraud. Not this place though. They legit demand control over how much you can spend, verified identity or not, and you're not allowed to spend any money they don't want you to! Then their customer service is so bad the first person I spoke to cycled the call back into the IVR because I escalated to a manager. When lazy tier-1 people don't know their job, they won't engage mgmt to work towards a solution. Their attitude is literally "Do as I say and deal with it". Day 2's interaction was a rep that seemed to do better, but I clearly explained to either allow the transaction or I'm leaving. They assured me the change would take up to 2 hours, but turns out it was just a "request" and was denied. I found that out this morning when I followed up on yesterday's actions, nothing changed, and I called back. Their mgmt doesn't even care about their customer, period. They just expect to prevent access to peoples money and that those people should just be okay with that. This "Bank" is a sham and should not be in business. After leaving this review I am going in-person to close this account and move all funds to a real bank that isn't a pile of crap wrapped in the bad attitudes of lazy degenerates. The biggest point is I was told these "limits" are only for 30 days during account creation. Then during month 2 when I had the first problem arise, I was told these limits are for 90 days. Now today they claim it's for a whole year. Their people can't even get their own policies right, or they change it to whatever they want it to be at the time. Either of these is unacceptable and I've fired support personnel for lying about such important policies in other industries. I hope your bank goes out of business and you all end up jobless until you learn the importance of honesty and honoring your commitments. This will get relayed to CFPB, FDIC and the AZ Dept. of Financial Institutions. Being lied to over thousands of dollars by my own bank is despicable and I will not leave this alone until it has run its full course. People, do not let this bank get possession of your money!

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  • author
    customer
    Jun 07, 2022
    I've been trying for 2 DAYS to renew a…

    I've been trying for 2 DAYS to renew a credit card. All they do is keep sending you to another person and each time its a 30 minute to an hour wait. I've been pushed off to 14 PEOPLE... I still haven't gotten it done. They have the laziest incompetent worker's at US Bank Customer Service. They lie. They give you different numbers. ALL of them start you from the beginning again and no one is looking to help. They just keep passing you on to another lazy phony fraud who doesn't want to do their job.. they just keep moving you to another lazy customer service idiot. 14 people.. 2 days.. and they still haven't helped me. US Bank is not looking to help.

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  • author
    Jeffrey Peasley
    Jun 05, 2022
    US Mobile app asked me to rate their…

    US Mobile app asked me to rate their app so I did. I got about halfway done to only find out I could only use 500 words. So I am here to rate us bank. I hope I am not limited to so many words. So I use the us mobile app for only one purpose: depositing checks. I don't like it at all for anything else. Everything else such as paying bills, transfers, and just checking balances I was using their full site. Now and about every couple of years u can't find a way to get on their full site. I've always been able to figure it out. This time I can't. Now I'm forced to use an app that I don't like. Furthermore US bank has closed in our town and we only have an ATM which is going down the road soon. I have always like us bank. But after all this. Not so much. I will be closing all accounts with us bank and moving on soon. One star is about 3 to many!

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  • author
    loopie
    Jun 05, 2022
    Evergreen CO US Bank is a miserable old…

    Evergreen CO US Bank is a miserable old style bank in a dirty run down building.

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  • author
    john
    Jun 01, 2022
    the bank is a scam and love to charge…

    the bank is a scam and love to charge excessive overdraft fees. stealing from the poor how classy. but the main reason i am writing this is because they take 5 days to process a deposit into my savings account while at the same time they are probably playing their predatory banking games of fractional reserve lending with my money while it pends instead of giving me access to the funds that are my money not the banks.

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  • author
    Carol Frisk
    May 28, 2022
    thirty minutes and counting on hold for…

    thirty minutes and counting on hold for a simple password reset. Apparently, they have one person working to handle thousands of calls. what a waste of my life.

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  • author
    Jessica D
    May 28, 2022
    Spending limit of 1,000 dollars a day

    Spending limit of 1,000 dollars a day. Unlike other banks you cannot exceed this even with calling customer service and it doesn't reset at midnight its exactly 24 hours or more until you can spend any of YOUR money again. I'm also constanly getting things declined that i pay for under "suspicious activity" not sure how Amazon purchases are now suspect but I would never waste your time with this bank.

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  • author
    triple trouble
    May 27, 2022
    Stolen debit card number

    Stolen debit card number. I have my debit card in my hand. Ok, they got my number from the bluetooth signal. Isn't there a PIN number that it supposed to keep it safe? Ok, file the dispute. One transaction declined, others dropped off since they didn't finalize. I was told a provisional credit would be sent to cover the transactions, if they post. 10 days. 10 days? You take my money for your fees in one day. You charge me interest and collect in one day but cover me for transactions that aren't mine, takes 10 days? Ok, you're keeping the money for making interest for you. ok. The declined transaction actually finalizes and hits my account. Fine, the provisional credit will cover it in time. 10 days later, credit in my account? NOPE. Call the transfer/hold laps to run through, fourth person on the line. She will request an expedite to post the credit. "Request"? Yes, request. She can't do anything other than that. "Request"? for something that SHOULD have already been done? Supervisor she offered to send me to, she can't do anything. All that has been done is all that can be done. Robotic. Unsympathetic. I use to work this bank which is why I had my account with them. I know how these people are treated so I know why they probably feel like they don't want to do anything. Why should they? Keeping customers isn't their goal, keeping money is the goal. This wasn't the only problem I've had with them. Every problem is the same result from customer service. Uncaring, robotic and do nothing.

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  • author
    Javier El Gato
    May 27, 2022
    Please stay away from this bank people…

    Please stay away from this bank people please believe me stay away put your money somewhere else

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  • author
    Keith Waxman
    May 25, 2022
    I guess I should have read the rest of…

    I guess I should have read the rest of these reviews before my wife and I opened (still debatable) up a HELOC with them. Everything seemed to be going fine when the loan officer told us a month ago we would be funded within 5 days. To this day we have been able to deposit money into our checking account (which they told us we needed to create), however, when we wrote two checks to "withdraw" from this account, we were told there was "insufficient funds". This was an absolute lie and when we confronted US Bank, everyone we talked to blamed someone else. US Bank has informed us they will pay for the $7 NSF fee for their ineptitude (I don't even trust them to do that), but now we are out of favor with a development planner who was the recipient of one of the invalid checks. How is US Bank going to fix this? And how are they compensating us for the hours of time we have wasted due to their ineptitude? They had no answer for those questions. Why?........because they are inept. If you see any establishment with "US Bank" written on it, turn 180 degrees and run away as fast as possible. If I have not convinced you to stay away from them, don't hesitate to contact me. There is more I didn't add about the time we wasted and will never get back. Sincerely, Keith Waxman Instructor of Astronomy Santa Rosa Junior College 707-280-2919

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  • author
    Naninohea Kahaloa
    May 23, 2022
    This bank is ridiculous none of the…

    This bank is ridiculous none of the customer reps or branch managers are on the same page with my account I've been waiting since April 15 to get my account closed I had a dispute and fraud case going on got paperwork in mail saying I'll be getting credit and my 30 days for fraud review is over. GUESS what my account is still not closed ice already been evicted and my cashier check for my money that I have in acct $458 still waiting and they can't tell me when each day they tell me something different. Bank with them for 4 years it's a bad situation

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  • author
    Ray ab
    May 20, 2022
    The worst bank I have ever worked with..

    The worst bank I have ever worked to apply for Home equity line of credit. I uploaded all my documents in the first day with this bank. Everything was clear that I have rental incomes from my investment properties. The underwriter worked for a month and the last days they said they need 6months reserve, which I showed in my bank statement. But after couple days they said they are unable to approve my application. I never got any answer from them, why do they keep asking me for more documents if they knew I am not approved in the beginning. I just wasted my time with this bank. I don't recommend to anybody.

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  • author
    Anthony
    May 19, 2022
    Absolutely awful SCAM credit card

    Absolutely awful credit card. I have impeccable credit and am wanting to eliminate two airline rewards cards that I have with a new rewards card. I replied to an offer for a $200 bonus offer for a US Bank card dependent on spending $1500 in the first three months of card membership. I applied for the US Bank card online and was approved immediately. I received the card about two weeks later and began shifting my auto-pay bills to the new card in anticipation of canceling my other cards. I began using the US Bank card for everyday purchases. A few weeks went by. One day a family member advised me that the cable and Internet were not working. I called the provider to see if there was a general outage or if I needed repairs on my home system. The provider advised me that my auto-pay from US Bank was denied due to insufficient funds! The provider stated that they had emailed me twice to clear up the payment issue; however, I had never seen those messages as they went to SPAM. They advised me to check with my bank and further advised me I had to make an immediate payment as well as pay a reactivation fee to restore service. After making the immediate payment with another payment method, I began the gauntlet of trying to get information/ assistance from US Bank. I initially went to their website and was astonished to realize that they had only given me a $500 limit, which was the reason my $385 cable/ internet bill was declined. I had already charged nearly $500 on the card. My first inclination was thinking that a simple solution would be to get the limit raised, so I called “customer service”. After a lengthy labyrinth of automated prompts, I finally got a human agent. I explained my issues and asked for a credit limit increase. She advised me that that wasn’t possible until after six months of being a customer. She offered a different toll free number for me to call the underwriting department. At this point, I had already wasted over 30:00 minutes on the phone. I explained my frustration that with only the $500 limit there seemed to be no way that a customer could accrue $1500 worth of charges in three months. The agent then asked me to hold for a supervisor. After a 16:00 minute wait, the supervisor greeted me and offered assistance. She had me repeat the entire scenario and then advised me that there was nothing she could do to remedy my issues. She politely asked me to hold. I waited another 19:00 minutes and was connected to a third agent for whom I had to reiterate the entire scenario. She advised me that she could attempt to request a credit limit increase; however, it would require a hard inquiry on my account, which would likely reduce my credit score. She further advised that there was no guarantee that I would qualify for an increase at this time. Bottom line—it appears that US Bank is misleadingly enticing consumers to sign up for their credit card by offering $200 bonus and then making it impossible for a consumer to actually earn the bonus. This appears to be deliberate “bait and switch” and suspicious. Based on what I am now learning online, many other consumers seem to have issues with the way this bank operates. It appears that they deliberately make misleading and impossible to achieve offers in order to incentivize customers to sign up for their VISA. In addition, it seems that they deliberately give consumers the run-around with poor customer service and do not empower their agents to resolve issues. US Bank needs to be investigated and penalized for their blatant business practices and misleading offer.

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  • author
    Jean M
    May 18, 2022
    Three bounced checks

    Bills were paid out of a Trust Account that was not being funded. This was done by someone with access to my account from within the bank Nothing was done by me. As a result I was charged three times for attempts to pay 3 bills resulting in 3 bounced checks I have changed my password in an effort to stop this from happening again.

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  • author
    Corey Wright
    May 16, 2022
    Legit trash.

    This bank is an absolutely joke if you're anyone over the age of 12. For the first year of your account because "you're new" you can't make purchases over $1000 a day. So you if need to buy an international plane ticket you just can't. There's no work around. If you need to buy a laptop, you can't. If you need to pay your rent, you can't. Don't bother calling to tell them that you're about to make the purchases. Doesn't matter even if they tell you that that's okay. Doesn't matter if the money is sitting right there staring you both in the face. And the reps just sit on the phone is silence. Not even supervisors can help. So you're better off taking your money to another awful bank. Avoid them. Please.

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  • author
    Patrick
    May 10, 2022
    Absolute joke

    Absolute joke! Garbage bank! I opened an account and line when I worked there. Still use the line occasionally. Yesterday I downloaded the bank app and my username was then disabled "for my security". I was told there's a 48-hr waiting period before they will unlock it. Closing my accounts a.s.a.p.

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  • author
    Joshua Breeding
    May 08, 2022
    Don’t even try to do anything with…

    Don’t even try to do anything with them. Bad service all the way.

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  • author
    Brad Murison
    May 07, 2022
    Do NOT use

    Do NOT use! Horrible company. Did not stop auto payments on lease when requested. So contributed to charge even when I bought lease out. Then sent me title paperwork with last name spelled wrong.

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  • author
    Eileen Franco
    May 02, 2022
    Worst service ever!!!

    Worst service ever!!!! I waited one hour to be service when there was two helping one guy and no one helping me. Barnes Jewish branch in St. Louis sucks!!!!

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  • author
    Gamas B
    May 02, 2022
    This is worst bank I ever dealt with

    This is worst bank I ever dealt with. This bank lies to its customers. I called today and someone gave me information and after couple hours I found out that was not true. And when I called back, they told me that there was miscommunication. They lie deliberately to its customers. There are so many hidden fees that this bank charge its customers without notifying. I warn you anyone who wants to open an account or have loan with Usbank, please reconsider other options or at least keep eye on your accounts. Believe me you will regret having business with Usbank. I am planning 05/02/2022 to start moving my business away from Usbank and close all my accounts when the process is complete. When caught red handed by charging hidden fees, their excuse aways is"miscommunication". This is one of their tricks. I will refinance my home loan, close my checking, saving account and other businesses accounts. This is a bad Bank!

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  • author
    CW
    Apr 29, 2022
    US BANK....Lie and Deny.

    The Banks located in Cleveland, Shaker Heights have always given our Corporation hassles with our accounts. We are being charged for a Reserved Line of Credit, yet no one can tell us when this was opened, or by whom when we asked for OverDraft Protection with no accountability or disclosure on their part. Their attitude is 'TOO BAD, ITS OPENED, it's Attached and you gotta pay the fees" NO PAPERWORK, NO OPT IN OR OPT OUT COMMUNICATION OR DOCUMENTATION and continued denial of any wrong doing on their part when trying to get answers. It is frustrating for a business to act like dictators and hide their actions behind false rhetoric. We are never doing business with this bank ever again. I would advise all companies to have a corporate attorney to assist you when dealing with US BANCORP.

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  • author
    Fredric Dennis Williams
    Apr 29, 2022
    From good to bad to terrible in one year

    I've had accounts with USBank for 15 years, but in the last year the bank's online system has gone from good to bad to terrible. They had the best bill pay system of any bank I have tried (I have several accounts), but decided to try something new -- and discarded what worked extremely well. Now they have added another annoyance -- I can no longer access my accounts with a pass word -- I have to answer the same security questions every time I want to do something online. What do they think the password was for? The unskilled seem to have taken over the business.

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  • author
    Belinda
    Apr 28, 2022
    I had several IRA CDs and regular CDs…

    I had several IRA CDs and regular CDs with US Bank, When I redeemed them they would not send the money by FedEx or UPS overnight--even though I would pay for it. They sent a check for over $200,000 by mail in a window envelope where the amount could be clearly seen. ( I know this because I have the ap with UPS where I can see what is coming to me.) This check never arrived and I had to make several calls and they said I must wait 6 months for them to reissue. I finally was able to speak with Georgia at the Charlotte NC branch---after numerous phone calls and no answer-- who assisted me and personally sent the check to me by overnight service. I am now running in to the same issue with another CD redemption for over $35,000. They insist it has to be sent by USPS regular mail. I will now drive 2 hours to the closest US bank to redeem the CD. Do not bank here unless you have a local branch!!!!!

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  • author
    John Nella
    Apr 26, 2022
    US Bank failed to live up to their Credit Card Promotion.…

    I opened a US Bank credit card that offered a $100 statement credit if $500 or more was charged within 3 months. After meeting these requirements, The reward is advertised to be issued within 6 to 8 weeks after the 3 month period is over. It is now over 16 weeks after the 3 month period is over and the $100 statement credit has not been posted. I have called US Bank four separate times and so far there is no progress. I will not deal with US Bank again.

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  • author
    Man från skogen
    Apr 13, 2022
    Closing account even if you have an agreement

    They closed my account 8 days before my last payment. I was an expat in US for 3 years. Had an agreement with local branch manager to keep it open until end of 2022. Very disappointing, this is causing major issues getting last salary and a quite significant tax return. Please avoid US bank if you need a trustworthy bank while expat in USA!

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  • author
    Costello Nancy
    Apr 12, 2022
    I can NEVER get into my online account…

    I can NEVER get into my online account without having to reset my password every single time. This started about a year ago. I have called multiple times to no avail. Last time I was told the problem was elevated tp "urgent" and that someone would get back to me in 3 days. Never hear another word. Again. Unforgiveable.

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  • author
    Steven Toops
    Apr 11, 2022
    I've had my home mortgage from them an…

    I've had my home mortgage from them an made my payments on time even adding to principal each month since 2008 received a phone call from them after making a payment, my open window for payments are from the 1st to the 16th anything after the 16th is delinquent and never has been. the phone call was about when I was able to make payment since they didn't receive anything right on the 1st of the month sorry its not right away U.S. Bank but my payments are made and keep pushing I'll look into a different financial institution to do business with.

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  • author
    Kathy Mardyks
    Apr 05, 2022
    20 years and they just closed the account

    I had a US Bank credit card for 20 years attached to my business. I was never late once and did such a good job managing it, my credit line on that card had risen to over $20K. COVID changed everything for my business and I changed to a sole proprietorship instead of a corporation. I emailed US Bank to find out how I could switch the card to my new business. I got a letter saying they had closed my card and I had lost all my rewards. I tried calling and after being on hold for over an hour, I gave up. Yesterday I got a statement with an annual fee charge. Unbelievable!! I called and explained the situation and the girl was so short....couldn't wait to get me off the phone. I said it's kinda sad that after 20 years, US Bank didn't even try to help me maintain the account. She said...Oh well they consider it a new account, so the old one had to be closed. Too bad was her attitude. She said I will reverse the charge and make sure the account is closed, anything else you need?? I will never do business with them again. I am now making 3 times the money in my new business and am using a different bank's credit card. So long US Bank....kiss off!! K

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  • author
    Ramen Noodle
    Mar 30, 2022
    I have one of their credit cards and I…

    I have one of their credit cards and I called the credit card dept for an issue today. The woman I spoke with was rude and condescending. Just plainly unprofessional.

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  • author
    s s
    Mar 29, 2022
    ATM SCAM

    BRANCH location on site atm went to make deposit and machine error,then spit receipt saying there was an error. it says cannot deposit your funds at this time .keeps my cash deposit returns my card . this is atm is at my branch location on site. they tell they can't help call another # on receipt . they tell me it will 10 business days before my funds are released , meantime i get charges on my account putting in negative standing . the bank tells nothing they can do about the charges .....all because THEIR ATM took my money and malfunctioned. cost me over 235.00 in fees in 24 hr time. billion dollar bank keeps my 600 cash deposit then charges me 235 in fees on top that. been 5 days still no money return or deposited in my account. We will/need to come together with a class action lawsuit on fraudulent banking practices.........''''''''''''

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  • author
    Marilee Carr
    Mar 28, 2022
    U.S. Bank earned an F-.

    I have had a checking account with us bank for 13 years. Until I became a fraud victim recently I was satisfied with them. The fraud happened 2 weeks ago. I have received different instructions several times from different reps ("We will do it for you." "No, you have to show your i.d. at the branch.", Etc.) I have been to the branch twice, and I have at least 1 more visit pending. The first customer service rep and the first fraud rep were polite to me, but since then, most have been either condescending or rude. I have located a credit union that is very CUSTOMER FRIENDLY. As soon as my poor health permits (us bank is making me sicker), I will close my account with the very nasty us bank.

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  • author
    Larry
    Mar 24, 2022
    No business, shysters!!!

    Don't open an account no matter what! They are thieves and will take money from you in any way they can! One day late and they will not accept any excuses! Sent in a over payment of payment of $247 when I paid off my account and they levied fines to the exact amount of my overpayment!!! Shysters, steer clear!!

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  • author
    Bethany Timmons
    Mar 24, 2022
    Bad online experience and disorganized customer service

    Our mortgage was assigned to US Bank by no choice of our own. I went online to set up our account to start payments. Though it is designed so you can set up your email online, every time I tried, it popped up with an error message and directed me to call to set up the e-mail. So I called and talked to tech support who said they took care of it and it would be working in 24 hours. The next day, the same problem reoccurred. No email attached to my account. Can't set up payments, can't even submit an online customer service request without an email. So I called again. I was transferred seven (maybe eight?) times, two of those times without them telling me they were doing it, I just all of a sudden hear the phone ringing again and have to start all over again. All of the reps were very difficult to hear, and the audio was crazy delayed, like several seconds, so communication was incredibly difficult. One person transferred me after ten seconds because I asked her to repeat herself because her audio was so bad. I am honestly astonished at how disorganized the customer service is, and how quickly and often I was transferred with little to no information being shared among reps. I had to repeat my situation every time. Almost an hour on the phone, and I'm still not sure if the issue will be resolved, because once again I was told it can take up to 24 hours. I was grateful for the one rep who was truly apologetic for how many people I had to speak to and how much I was being tossed around. Overall, really disappointed.

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  • author
    C Steele
    Mar 22, 2022
    Simply tired of ignorant non-professional Banks I'm done done with this Bank I love affair has gone

    I've been with US Bank for a little over a Year's for this past year it has been nothing but he'll I could have a month of waste of time chopped up because no one is accountable over there you talk to one person the same problem exists you called back there's no way to track down who worked with you. I deposited over $200,000 and they never once told me about the checking account that's free of ATM fees they never offered me any assistance only thing they did was continue to put red flags up when I try to use my card to get money or at a store but they allowed other people to take out $900 thousand dollars at a time going away over the thousand dollar limit that they put me on. They allowed me to sleep into Hotel parking lots because they would not increase my limit but then when I called back two days later to try again that person did increase it so I could sleep in a hotel instead of the parking lot. I just got off the phone after waiting 2 hours for some woman who really doesn't know what she's doing and had to go to another person who had to go through another person who eventually got I got hung up on because I was not going to put my life on hold anymore for this bank they don't have the resources to handle the call volume they're always 15-20 minutes out and the only thing you can do an automated is check your balance will I know what my balance is and I know what it should be. They allow $12,000 to go out of my account over one night which seems kind of strange since my limit is 1000 until I had over a year. Now I'm stranded again last time I was stranded and 3 degree weather in Tahoe at Christmas I could not shop I could not go to a hotel I ended up sleeping in my car thank God I had a doctor's note to keep warm with. Saying once shame on you twice shame on me I must be one kind of idiot because this is happen over and over they won't have it again as tomorrow I will go in close out my account accept $5 so I can keep working with it so they can put back all the fraudulent charges if they let out. This bank is owned by China I don't know if that's the reason but we'll 70% is maybe it's 70% that's I was keeping me on hold and not letting me have my money I'm not sure but I want a u.s. bank I want to work with the US and I've never had such an issue as I've had with US Bank I just hope that they can sell out their 7% go home I don't really care because I won't be there I just want everyone to know what a horrible think this is the only time that they put up red flags is when you try to use your money when you need money there's I understand but too bad no it's not going to happen like that again so I heard really good things on Citibank I believe I will be going there tomorrow again Citibank no good surprise I had even given my one star they're at they're not customer-oriented at all. when you're frustrated they hang up. Mostly because they don't know what to do they put all these ignorant people and spots that people need to know about banking issues to be able to handle customer service . It is just that it's a pathetic excuse of a bank! I've had over $300,000 in this bank! They have done nothing to walk me through how to invest money or where to put it. They just put it in one of their most costly . for the customer, accounts that they have. It's a shame but it's Chinese. Sorry I sound Prejudice I'm really not.. But when it's covid started I was waiting for my money to come in and I told them I was in a financial difficulty that I would be on the streets if I could not get my money from Chase if they could give me a loan knowing that I had tens of thousands of dollars coming over within the day the next day Chase call Schwab was another problem so it took a lot little longer so I ended up on the streets in my car no money nothing and a dog I kept telling them I need help please why were there all these announcements from these Banks it says let us know if you having financial difficulties why because there is supposed appointment in directions for government assistance until my money came iN. they could have given me a loan knowing they were going to receive the money. But they left me alone and left me destitute on the streets. Nice bank. NOT once did they offer any help. so why the hell should I tell them about my financial difficultieS.B I am going to spread this as far as I can to anyone any media Source I can, how bad this bank is.I'm tired of it . I do NOT want anyone to think that this bank is good. The fake sympathy NOT A US BANK! by the time. Hopefully I CAN spread the message to a million people & will listen to me. it's true. I'm not difficult! I just want my money when I want my money! I don't want Banks saying tell us your financial difficulties we are here to help NOT ! why just so you know! You did NOT help me at all. Just like USAA bank. millions of dollars went through them! Not dealing very well from over in CHINA! The bofa is no better. so it's not location .My opinion!

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  • author
    Kathi
    Mar 17, 2022
    Video appointment for a gift you have to go in and get??

    Well...I just think it's extremely inconvenient that they ask you to set up a video appointment to discuss any issues you want to talk about regarding your accounts with the offer of a free pair of earbuds. Then, weeks later, after you realize you haven't received them, they tell you that you have to physically come in to get them. I mean...wth is the whole point of the "video" call then? That makes no sense and, in my opinion, is ridiculous. They should TELL you that when they give you the offer or mail the darn things to you.

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  • author
    Doll Faces
    Mar 16, 2022
    I have been a longtime customer and…

    I have been a longtime customer and account holder of US Bank and I have had nothing but the best most efficient and professional treatment and above all their representatives are incredibly kind and helpful it is so stress free and they always make my issue fixed quickly with no problem and I am going to drop Citibank who are the exact opposite and have the worst customer experience ever!

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  • author
    A. C.
    Mar 11, 2022
    This is one of the worst banks in…

    This is one of the worst banks in America. I have several accounts including a mortgage. Almost every time I make a payment I have have to call because they didn't apply it the right way.. Every customer service person always blames it on computer error... If, so, with all the complaints over the years you'd think they would fix it, but no. Hate doing business with them. Their CSRs just pay lip service to customers, that's it. Always a waste of time to call them by phone to get things straightened out....

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  • author
    John Schliep
    Mar 07, 2022
    US Bank Online experience

    Trying to get back to using my online account. 2.5 hours later can not do this. They don't send emails which is an option, They had me clear cache, that did not work. Can not register my cell. The low scores are understandable and earned. Head sets for the staff are awful and sets up the staff for a tough and frustrating call. 9 transfers. Again 2.5 hours, Manager will call back in 48 hours.

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  • author
    Bill Pennock
    Mar 06, 2022
    for 30 years this was the best

    for 30 years this was the best. If you use mobile banking and bill pay DO NOT GO WITH US BANK. They have "updated" one of the easiest apps and web sites on bill pay to work with and taken away many features while providing little or no extra value. It is amazing. I have a billpay that i pay every 3 months. I can no longer pay a bill quarterly I have to put in a copy of the biller details (which I can not copy and paste because you can't even edit the information) and do 2 6 month payments on different quarters. And they have a header that says "simpler". This is the 2nd update they have done. I can't even list all the stuff I use they took away unilaterally the first time making bill pay almost unusable. I have written them and they don't give a ...... So I have a business account and 2 personal accounts and they are all moving to Chase after 30 years with U.S. Bank. Totally rediculous

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  • author
    Eric W
    Mar 04, 2022
    US Bank Customer Service is awful

    US Bank Customer Service is awful. I'm considering pulling my investments and checking accounts from there because I am so turned off by my recent experience.

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  • author
    Jeffrey Abare
    Mar 03, 2022
    Poor customer service

    Financed vehicle and banker insisted on registration paperwork being done in house...from AZ to CA. took them more than 8 months during which time I was unable to use the vehicle without registration. Poor response to my complaints.

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  • author
    Mike White
    Mar 01, 2022
    better not use

    I support all of the following, a terrible bank in every way! Also, more than once, the ATM took the card for no reason.

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  • author
    Jens Arendttorp
    Feb 28, 2022
    This is a fair warning

    This is a fair warning; If you come to The USA; Manzanita Oregon as a tourist ! DO NOT ATTEMPT to withdraw travel cash from the US bank Atm; The ATM may retain your card for no reason whatsoever; (It has happened to me once or twice over the years) And If you enter the bank to have the personnel retrieve it for you ( which any decent bank will) they will lie and tell you it's already been destroyed as per bank policy; BECAUSE THEY DON'T CARE ! If you ask to get the "cut up" pieces returned they will tell you they are locked up and inaccessible ! So DO not try to get travel cash from a US bank ATM anywhere in America/Oregon ! Use Wells Fargo or any other reputable American bank or credit union. Med andre ord : Hold jer vaek fra US Bank; De er ligeglade med turister og besoegende fra andre lande

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  • author
    emilio valdes
    Feb 27, 2022
    This is the worst bank we have ever had…

    This is the worst bank we have ever had for a credit card. And getting on their website, forget about it. Just dial the phone and be prepare to wait, and wait.

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  • author
    Reungu Ju
    Feb 20, 2022
    Bad experience

    I am an international student without SSN and i can neither transfer money nor connect to plaid nor change my mobile number and address nor add the card to apple pay.

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  • author
    Daniel Capote
    Feb 16, 2022
    Horrible bank

    Horrible bank. I have tried a few banks but this is hands down the worst.

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  • author
    Los P
    Feb 15, 2022
    They have an unforgiven fee policy

    They have an unforgiven fee policy. Other, more reputable banks will allow you to bring your account positive if you go negative for any case. Stuff happens, so a little time to react would be nice. US BANK doesn’t care, they’ll take your $36.00 fee and apply when transaction kicks in, same day.

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  • author
    James
    Feb 15, 2022
    The absolute worst customer service…

    The absolute worst customer service ever. On hold for fraud prevention 30 mins. Got cut off while talking to an agent.Called again another 30 mins. Cut off again while talking to an agent. On my 3rd call and it is going on to 19 min. Tried to do it online, when I submitted, it said technical difficulties!! Definitely going to cancel my card!

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  • author
    Angela K. Jones
    Feb 12, 2022
    US Bank Reliacard SUCKS!

    US Bank Reliacard is the biggest joke ever! Customer service is horrible! It's unbelievable that the government would use such a horrible bank service/card to pay out unemployment! Now have 5 weeks worth of unemployment payments and still have not received card and every time I have called they say something different and lie and say it's on its way and now have to pay $15. to have card sent expedited and no guarantee when it will be to me. AVOID CHOOSING RELIACARD!!! YOU WILL REGRET IT!

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  • author
    Angie
    Feb 12, 2022
    Just save yourself the hassle. 1 mistake and you have problems for years.

    I want to start by saying it was my fault for having a credit card go to collections with them, I was 18 and scared, I'm over it. I am now 24, still trying to pay the amount of $500 to them. Collections will not take it, when I called they would not take it. I finally went to a branch to pay in cash and was told it would be 100% fine and recieved a receipt. I then called their "customer service" and was told it would most likely be sent back to me. There is a serious lack of communication between all of their employees, every time I call they start the call making me feel like an inconvenience for literally trying to pay them, and I just want to be done with them for good. They have insanely high fees to begin with, and their customer service line is horrible. Just save yourself the hassle and find another bank.

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  • author
    Lee m
    Feb 11, 2022
    Avoid them based on my experience

    Avoid them based on my experience. I had/have a HELOC with them. I paid it off when my house was sold based on their payoff document. I later received a bill for over $400. I am up to six phone calls and hours of time. Most agents just said pay it. A supervisor was supposed to escalate it to a dept and nothing happened. Finally some one figured it out. I am trying to get fees removed and pay it off. It will require at least one more call.

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  • author
    Frank Marulli III
    Feb 09, 2022
    US Bank Fraud Investigators Lack…

    US Bank Fraud Investigators Lack Professionalism I retired from a career in law enforcement after 24 years. My retirement pay goes direct deposit to US Bank, where my wife and I have been banking for the last 15 or so years. I am also retired from the military. My military retirement goes direct deposit to a Federal Credit Union. We had our credit union account attached to our US Bank account. My wife and I recently had our US Bank and credit union accounts hacked. Our US Bank account was hacked late on a Friday night, after which our credit union account was hacked early on Saturday morning. I reported the hacking to the bank and credit union fraud investigators on Saturday morning, after learning we were hacked (fraud claim #C-190417006130). On Monday morning went to our local US Bank and reported the hacking directly to the manager. I also went to our local police department and filed a police report on the hacking. I informed our local bank manager and called bank and credit union fraud investigators and informed them I filed a police report. Within days our credit union and the US Bank Credit Card department refunded the money taken from checking, savings and charges to our credit cards. US Bank Check and Savings fraud investigators informed us our request to be reimbursed for the funds taken from our checking and savings was being denied. We received nothing but the run around each time we attempted to contact the fraud department. We were informed we were not allowed to speak directly with a fraud investigator. We were informed the investigators based their decision to deny our refund based on the report I made when I notified them on Saturday. I was informed they weren't aware of the police report I had filed, even though I notified them of the police by police report number 3 times. I informed them that since they denied my request to be refunded, I wanted them to charge me for filing a false police report, so I could take them to court. They refused to charge me for filing a false police report. I was a lieutenant for 11 of my 24 years in law enforcement. As a lieutenant, I was responsible for conducting numerous investigations. I would never close out an investigation without interviewing all parties. Involved. I believe the US Bank Fraud Investigators lack professionalism and now understand what happened to the Key Stone Cops, they were replaced by these investigators. User's recommendation: Don't trust the Fraud Investigators.

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