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U.S. Bank Altitude® Connect Visa Signature® Card Review

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Reviews 571

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BestMoney Staff
Bestmoney Staff
Sep. 22, 20224 min read

U.S. Bank Altitude® Connect Visa Signature® Card summary

The U.S. Bank Altitude® Connect Visa Signature® Card offers a great deal of rewards in a number of catagories including 4X points on travel and 2X points on dining and groceries. In addition, this no annual fee card comes with an excellent welcome bonus - 50,000 bonus points after spending $2,000 in eligible purchases within the first 120 days of opening an account.

Pros

  • 4X points on travel, gas, and EV charging station purchases
  • Annual fee is waived for the first year

Cons

  • Requires excellent credit
  • Low rewards rate for dining and groceries
U.S. Bank Altitude® Connect Visa Signature® Cardat a glance
4.4

Editorial score

Fees

Multiple fees

3.0

Eligibility (credit score)

Doesn't cover bad credit

4.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication

5.0

Customer service

24/7 service with multiple communication options

5.0

Online experience

Excellent site and app with detailed FAQs, help center, and transparency of rates and features

5.0

U.S. Bank Altitude® Go Visa Signature® Card U.S. Bank Altitude® Go Visa Signature® Card Learn More

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

U.S. Bank Altitude® Connect Visa Signature® Card
U.S. Bank Altitude® Connect Visa Signature® Card
BadReviews 571
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U.S. Bank Altitude® Connect Visa Signature® Card
BadReviews 571
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4%
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1%
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  • author
    David B. Katz
    Oct 27, 2022
    Great personal service

    I get great service when I go to the window. Additionally, I appreciate recognizing the tellers (unlike my previous bank where every teller was part-time).

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  • author
    Steven Cowles
    4 days ago
    This is the most unacceptable

    This is the most unacceptable, poor customer service I have EVER received from a financial institution. I deposited my $540 paycheck on November 22. It was from my employer and I've deposited other times with no issues. The bank placed a 10 day hold on my check. Completely unacceptable. Thank you US Bank for ruining my Thanksgiving. I already know you don't care because after several hours spent trying to fix this, I was told time and again "Sorry for the inconvenience.. it's the way it is and cannot be fixed". Needless to say, I will be closing my account and going elsewhere

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  • author
    Christine Leary
    Nov 23, 2022
    Rude Every Time!

    Reps answering both chat and phone calls are incredibly rude and not helpful at all. Every single experience I've had is the same.

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  • author
    Katlin McCord
    Nov 23, 2022
    In my opinion I wouldnt risk it

    In my personal opinion i would not use this bank…..my husband has an account here that was setup for him when he was a kid…recently he got ahold of them to see what he needed now that he was of age etc….well the guy says all he needed was his ID and possibly his social security card he informed my husband that it was his account he is the account holder etc….next day we drive for about an hour maybe more to get to our nearest branch….he brought his ID,Social,birth certificate,marriage license,work id,credit cards,and atleast 5 pieces of mail just in case cuz some banks somtimes require a few diff things…..we go in the banker (assiant manager) confirms it is indeed his account has always been his mom just started it for him but it is his….then proceeds to tell him well you was de authorized as a singer that they needed a document well the previous day what led him to call the bank is his moms room mate told him he called pretending to be him to make changes and other stuff well my husband tells this bank exactly that and she just kinda shrugs and says we need a document….us bein confused we leave and call the number they have online we spent around 8 hours on the phone many different calls mainly with fraud explaining the same situation over and over all said the same thing “all you need is your id and possibly social security card” he was informed by a fraud department manager to go back and to have the manager to call her because there shouldnt be any issue at all(there was more but alot) we walk in the banker/assit manager gets kinda snippy and says “well the manager isnt in today” acting as if she wasnt coming in well not even 5 min into that convo the manager walks in behind us and instead of haveing us go to her or her come to us she walks over with her laptop comes back and says that she said “nothing we can do you need a document” didnt even give him a chance to tell her what the fraud manager said so we leave again call more people all still saying the same……eventually we get in contact with an ambassador we explain the exact same thing to him and hes dumb founded and said what the others said….so he reaches out to the district and regional managers at corprate and informs them everything going on and even lets them know to not contact a specific number on the profile because its the person pretending to be my husband…….and thats exactly what they do…they call that number…..then losing contact with the ambassador so in my opinion they dont care…..we then call a different branch and at first the account has always been in my husbands name nothing about anything other than it was a minor account now its magically a “gaurdianship” account that person tells him well u need a document from some type of rep or lawyer….still not saying what type of document…..its been almost 2 weeks and nothing we now have been exploring our lawyer options for not only the document but for them allowing and kowingly letting someone access his account and make god knows what changes….and to seek after this person pretending to be my husband….we have also made a complaint via the federal reserve people that looks into this type of stuff so hopefully my husband can get access to what is his….I personally in my opinion for not only not recommending trusting this bank but for almost everything said in this review is my own personal opinion based on what my husband and I have personally been experiencing i understand banks tend to protect accounts and account holders but allowing somonene access over the phone with just a name and social is crazy to me deff over the person who came in person with everything but a passport

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  • author
    Heather Grove
    Nov 22, 2022
    Glacially-slow service

    Customer service reps are slow and not knowledgeable of their internal systems and financial terminology. Took over an hour for the agent to figure out how to send me a copy of a check, 15 of those minutes were spent with the agent just trying to figure out how to locate my account after requesting my SSN 4 separate times. Are their internal systems really that complex, or did I happen to get the newest-hired rep? And no, there was no language barrier, this was a rep who appeared to be located onshore and speak English as a first language. This is pretty much reflective of every prior experience I've had with US Bank in person or over the phone where the rep typically doesn't understand what an estate bank account is. That's a very low threshold for hiring a bank rep.

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  • author
    Melissa Myers
    Nov 15, 2022
    Disgusting bank!

    We just relocated a few months back and the credit union we used isn’t in the state we live in now, so looking to switch to a bank locally. I deposited my paycheck on 11/3, was told it would not clear until 11/15, it still hasn’t cleared, now I’m told it will clear tomorrow. The reason: “we need to make sure your employer has the funds”. I’ve been with my company over 12 years and there’s never been a time I questioned if funds could pay employees or not. Also,2 weeks to clear $2K? It’s not like I’m trying to deposit tens of thousands of dollars! This is insanity!! I will be closing my newly opened account and as soon as I can refinance my mortgage to move away from this bank, I will be doing so. Just makes me sick to my stomach they do this to people. Thankfully we don’t need these funds right now, but I know others are going through the same thing and depend on those funds being available.

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  • author
    Dirk Konopik
    Nov 14, 2022
    US Bank Fails to Help When You Really Need It

    After maintaining numerous accounts with US Bank (Personal & Business) for over a decade with no late payments, outstanding credit, and a loyal use of the Banks services, a sudden and unexpected divorce put me in a terrible place financially. I submitted an application to US Bank for a measly $10,000 to help me get by for a few months over the winter so I could get back on my feet. They rejected the loan request within 24 hours. I then emailed their VP of Lending to voice my concerns. His assistant emailed me back and stated that I would be contacted by a local District Manager that would speak to me about my concerns. I received that call today and it was as if I was talking to a robot, not a flesh & blood banking professional. This "middle man" with the title of District Manager conveyed to me that US Bank's Policies and their Almighty Income to Debt Ratio Calculator prevented the loan from being granted. Seeing how I have an MBA and was a former business owner, I pressed the issue that people write policies and, thus, can make exceptions when needed for the sake of the customer. She apparently couldn't comprehend this as she kept reiterating the US Bank policies. Since it was readily apparent that she was either a) unable and/or b) unwilling to grant the loan request, I thanked her for her time and left the call. What a sad establishment US Bank has become, whose Big Bank policies fail their customers in their greatest time of need. Where are the Bankers like George Bailey from the classic movie It's a Wonderful Life? Where are the ones that truly care about their customers in their days of hardship and are such a part of the community that it pains them when said community, and its members, suffer due to circumstances beyond their control? I'll tell you this...they are not at US Bank. That being said, for anyone reading this debating where to place your hard earned money, I (as a Christian, 9/11 War Veteran, Father, and MBA) would recommend just about anywhere else; even loan sharks at least provide you with a financial option (albeit a grossly high-interest one, but they at least open the door (per se) if you choose to walk through). When people become just another part of Big Banking's algorithm, instead of being seen as individuals, what a failure the banking industry has become; especially in my case with US Bank. To note, I will get back on my feet financially, and in the short term. Whether on my own accord or with assistance from another local bank/credit union that actually allows their leaders/district managers the ability to make educated and compassionate financial lending decisions; instead of just relegating said employees to just preach the virtues of their Big Bank policies as if we, their customers/neighbors/friends, were unable to think beyond the arbitrary policy barriers that are put up. However, when it does occur I will promise you this: that I will never, ever use any financial services from US Bank for the rest of my life. So great of a financial loss for US Bank considering over the potential half-a-century of life I, Lord willing, have left...and all of it simply over a personal loan rejection for a $10,000 drop-in-the-bucket. You don't even need to be an MBA to figure that out. Shame on you US Bank. You have failed me today.

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  • author
    James Martin
    Nov 12, 2022
    What went wrong is State Farm Bank…

    What went wrong is State Farm Bank partnered with US Bank. The transition was not successful as US Bank policies conflicted with State Farm policies and procedures. I was not able to get the discount offered and advertised by using my credit card to pay my Statement Farm insurance, loans and life insurance. Then the interest rate on the credit card went from 14% to 21% and I think it may be 23.3% now.

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  • author
    OkShin
    Nov 10, 2022
    MY RATING FOR US BANK IS : - 0

    MY RATING FOR US BANK IS : -0. In other words, the Branches; Customer Service; Online Banking------------------$ U C K $ !!!!! #Run #Run #Run

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  • author
    Nunya Business
    Nov 06, 2022
    YOUR ATM TOOK MY MONEY AND THEN IT TOOK THE MONEY BUT DIDN'T DEPOSIT.

    I used their atm machine to deposit some money $428 to be exact. I don't have an account with US Bank but I use their machine because it's closer to my house. Anyway I have been on the phone since 1am because the machine took my money spit out a receipt that says there was an error and to call a 855-512-0473 to get my money returned. I am on a wait time of 1 hr to get through each time. 1st representative said to call back in an hour their systems were updating. I called back an hour later a US Bank says that they will transfer you to that department I got disconnected, called back and waited another hour before they answered. Transferred me again and got disconnected again. Called and waited for over an hour again to tell me that they can't do anything about it because I am not a US Bank MEMBER to call Mountain America(2nd call) to tell them that you they have to open a dispute it so I can hopefully my money back. Called my credit union and was told no again. So she went ahead and opened a ticket to request my money and that it would take up to 7 days. Excuse me I have 3 bills coming through my acct TODAY. I am on level pay for my power bill and if the autopay doesn't go through I get my electricity shut off. If it's not taken care of ASAP I will be forced to press charges for theft.

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  • author
    Krislyn Chan
    Nov 04, 2022
    Unethical practices, unresponsive reps

    This bank is completely unethical and has amongst the worst customer service I have ever experienced. I have a mortgage with them - will never ever consider opening any accounts with them after this horrendous experience. Was charged $395 for an assessor fee back in Jan 2022. Was meant to be refunded - we never proceeded with refi. It’s now Nov 2022! We have been in touch with 2 representatives and customer support, who rerouted us back to the representatives who both are unresponsive. They claim they have processed the refund but refuse to provide reference numbers or communicate clear timelines for when to expect it. Then they ghost us for multiple weeks, we follow up, and the cycle continues. We have email threads and statements, and it’s still not resolved!

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  • author
    Joshua Henderson
    Nov 04, 2022
    This is probably top 2 wrose banks ever…

    This is probably top 2 wrose banks ever the lady is rude they charge you like 7 times for overdraft I'm leaving this place today never would I recommend US bank horrible

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  • author
    George Walley
    Nov 04, 2022
    INCOMPETENT, NO COMMON SENSE, RUDE IGNORANT TELLERS!

    THE BRANCH ON 528 HAS VERY RUDE TELLERS WITH ZERO COMMON SENSE! I AM A LONG TIME DEPOSITOR AT U.S BANK AND NEVER WAS SO INSULTED BY ASHLEY THAT MUST BE FIRED FOR FLAT OUT REFUSING TO CASH MY MONTHLY SMALL AMOUNT BANK CHECK THAT I CASHED EVERY MONTH FOR MANY YEARS WITH NEVER A PROBLEM! ASHLEY DOES NOT BELONG DEALING WITH LONG TIME HIGH DOLLAR DEPOSITORS AS A CUSTOMER SERVICE TELLER. SHE MUST BE FIRED! CUSTOMERS IN DROVES ATE CLOSING THEIR ACCOUNTS. THEY DO NOT NEED TO PUT UP WITH IDIOT MORON BANK TELLERS THAT TALK DOWN TO CUSTOMERS LIKE THEY ARE LITTLE CHILDREN!! FIRE ASHLEY NOW!!! ASHLEY IS A LIABILITY TO U.S. BANK!!! FIRE HER NOW!!! THE COMMUNIST CHINA NOW OWNS ALL U.S. BANKS IN AMERICA! THIS ALONE SHOULD TELL YOU NOT TO BANK AT U.S. BANK!!! CHINA IS WORKING WITH THE BIDEN CRIME FAMILY TO TAKE ALL YOUR MONEY!!!

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  • author
    Gary Ehrlich
    Nov 03, 2022
    Allison M Fisk was my loan…

    Allison M Fisk was my loan representative and below is the email I sent her with no response. I look forward to receiving this survey you have mentioned so I can express my overall dissatisfaction to the overall lack of response and customer service provided mostly on your behalf. The start of the loan process you were responsive in a timely manor. As time went on you became slow to respond and at some point just 100% non responsive. October 3rd 8:33AM I received a voice mail from you with a request that I return the call. I attempted to reach you Oct 3rd at 9:52AM, 3:52PM and Oct 4th at 9:52AM and left VM on all three calls. I finally received a call back from you Oct 4th at 2:17PM, it only took you 28 hours to return the call with not even a hint of an apology. Now to the US Bank branch in Fountain Valley. Oct 4th 4:23 PM I received a VM from US Bank Fountain Valley asking that I return the call to coordinate signing of the final documents. I made four calls to the US Bank branch in Fountain Valley Oct 5th throughout the day and was unable to speak to a human, I only got a recording that no one at the branch was able to take a call. I can’t even reach the local Us Bank branch by phone why would I consider opening an account at US Bank? Shortly after speaking with you on Oct 4th I sent an email to you requesting that my approved loan at 6.75% $125,000.00 be reduced to $80,000.00 with the same terms, and you quickly responded (no problem). Oct 6th when at the branch to sign documents my rate had jumped to 6.8%? If there is a ligament reason for this increase it should have been communicated to me by you prior to signing day of the documents. Oct 6th I received this misinformation from you implying that I have an equity line rather then an equity loan. I responded to you with questions and never heard back from you.

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  • author
    THANK YOU PRICELINE
    Nov 03, 2022
    A COMPLETE NIGHTMARE

    A COMPLETE NIGHTMARE. RUN FROM THIS BANK. THEY FROZE MY NEW BANK ACCOUNT AND IT'S MY MONEY THEY FROZE. WHAT THE HELL. THIS IS NOT A BANK -THEY JUST SAY THEY ARE A BANK, BUT THEY ARE NOT. THEY JUST LOOK TO GET YOUR MONEY TO FREEZE IT AND YOUR NOT ALLOW TO ACCESS IT. I CAN NOT BELIEVE THIS IS HAPPENING. I'M IN COMPLETE SHOCK. IT'S NOT A BANK. - IT'S JUST A COVER THEY USE.

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  • author
    Faye Ellingson
    Nov 01, 2022
    When Did US Bank Quit Placing It’s Customers First?

    According to US Bank, someone posing as a T-Mobile rep attempted to access funds in my US Bank checking account through Zelle, thereby compromising my online account access. While I appreciate that US Bank protected my money, I have not had access to my account for 5 days, despite spending much time on the phone, being given conflicting information and being transferred to people who couldn’t help me and wondered why I’d been transferred to them. It has been darkly interesting to have US Bank explain to me that I am not really shut out of my account - I just can’t access it. I could do some transactions through a branch bank. However, when I called my branch for help and information, I was told that it would be over half an hour before anyone could talk to me. What? Is a customer on the phone less of a customer than someone sitting in the branch waiting for help? Why isn’t US Bank staff better trained and why aren’t there adequate US Bank employees to provide simpler, faster and more helpful ways of resolving issues? All 4-6 people I talked to assured me they were taking care of my problems - they just never did. I am also appalled at the conflicting explanations I got from different US Bank reps about what was going on with my account and what had to be done to correct the issues. I am still not sure what to expect. My current checking account has to be closed and a new one opened. This will take 2-4 business days from now - not from when I first attempted to get help last week. Yet, I have not been shut out of my account? In 2-4 business days, I will have a new account number but no cards or temporary checks. I asked if this process could be expedited and, in a word, no. I can’t confirm if my bills are being paid or get any money from my account unless I go to a branch prepared to wait without any confidence that I would leave with my needs being accommodated. At some point, I crossed a line from being pleased with my bank to being convinced they were not interested in helping me. I don’t want any more empty assurances or promises. I just want to have this straightened out and full access to my account restored to me. US Bank has set up all my security information so it is not difficult to determine that I am who I claim to be. Why doesn’t that make it simple to correct or change what needs to be changed to provide me prompt access to my money? Why should I be happy with a situation affecting me so negatively because US Bank is not taking care of its business and its customers? I am powerless at this point and have no option but to hope the person I spoke to today will actually follow though with appropriate and correcting actions - in due time, however long that might be. However, I do not see US Bank in my future.

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  • author
    Gabriela Rodriguez v.
    Nov 01, 2022
    I was charged when I was not supposed…

    I was charged when I was not supposed to be charged so they have to file a claim and I am supposed to fill out their paperwork when I don’t work for us bank that is what they are supposed to do,I am tired of having to fill out paperwork when I’m not an employee and if you don’t fill it out then they don’t do anything to fix the money they took out! It’s ridiculous ceo fix this madness!

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  • author
    J D
    Oct 31, 2022
    I also would give zero stars if…

    I also would give zero stars if possible. The online banking site is a disaster. I always have trouble loading and keep getting error messages. The mobile app is tolerable for deposits but not usable for the things I need to do. The relatively new “time-saving” Dashboard is anything but time saving. I use websites for several banks and U S Bank is by far the worst.

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  • author
    Mary Walker
    Oct 31, 2022
    The customer service for this bank is…

    The customer service for this bank is the WORST ever. We were hacked and have spent numerous hours trying to straighten out. Spent 3 hours on the phone yesterday to be hung up on, transferred multiple times, and RUDE customer service representives. The problem is still not solved and now am incurring multiple late charges, returned check fees. After being a customr for many years, I am closing the account as soon as I can do so.

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  • author
    Jonathan Hinkey
    Oct 28, 2022
    Business Account

    I've had a business account with US Bank for the last 3 years for my self-directed IRA. Because it is a self-directed IRA, the money deposited needs to go through a third party, and takes about a month to do a single deposit. Because of this activity in this account is very limited and I let them know this upfront. Despite explaining this to them multiple times, they closed my bank account twice on me. The first time was due to inactivity and a balance of less than $50 for more than 3 months. I was told if I kept a balance of more than $50 the account would stay open. I reopened the account added a large chunk of money, wired that money to another account that funds my self-directed IRA, and left $76 as a balance. Today I tried to log in to my account to find out it has been closed and as a fee for sending my own money, they charged me $142. Which, I'm not sure where the $142 came from because I paid $50 to send the wire and they could not give me an explanation over the phone other than "it costs the bank money to send wires". Now my balance is $0 and my account is closed for the second time in 3 years. Needless to say, I will not be reopening my account at US Bank.

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  • author
    C. Jones
    Oct 27, 2022
    ATM swallowed my check

    The ATM ate my check and the screen went gray and a message came up THIS TERMINAL OUT OF ORDER. The line was ridiculously long in the bank, like always, and I had to be somewhere in 7 minutes, so I couldn't go inside the bank and stand in line forever. Instead I sent the bank manager an email and then called. They don't always the phone, but they did today. The bank manager told me the bank has nothing to do with the ATM machines, and she would have someone call me back. I said just have them email me the procedure to get my check back from the ATM. Later in the day she called me back and then put me on hold for 10 minutes and then took my email address so that someone could email me the procedure. Another bank employee emailed me twice that afternoon with vague statements that they thought they might have figured it out. I didn't hear anything else from the bank, so the next morning I marched in and demanded that the manager help me. She put me on the phone with someone in another department, and they transferred me to another person and I had wait around on hold for awhile. The next person I talked to seemed unsure of why they were talking to me at all, and of course they had no information on ATM procedures when it eats your check. I took there getting angrier and angrier over the bank manager's inability to give me any information, other than it would take 10 business days to handle the "dispute," as they call it. I asked her why can't someone just open the bank of the ATM machine and get my check out? She said they CAN'T do that. I have been a US Bank customer for many years. In the last year, I have found out a lot about all the things they CAN'T do. It's been three days now since my check disappeared. Luckily I can scrape by for several weeks while waiting for the bank will actually solve the problem and get the check deposited. Meanwhile I am researching credit unions. As I told the bank manager, you have sent me a message, and I have received your message (the message being: we don't value your business, and you might as well Eff Off). So I will proceed to Eff Off.

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  • author
    Cindy Fairer
    Oct 25, 2022
    Used to love this banking institution

    Ok, so it's not just me. I've been with this bank since 2000 and have always had nice things to say about it but the last year or so something has changed. I try customer service and their system is down or they tell me to call to a time zone that would require me to get up at 4 a.m. I was asked to leave a review regarding my initial experience and I was very professional in my response. They responded back that someone would contact me. Never heard from them.....So there you have it.

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  • author
    Darrin Guttman
    Oct 25, 2022
    Your Time Is Too Valuable To Bank Here

    Do not do your business banking with US Bank. So many things are wrong with the bank, but their website may be the worst part of their service. Slow, crushes, and unable to use features at times, like Zelle. I continually get the message "something is wrong with our robots." Nice people work there but their service will waste a lot of your time. RUN!!!!

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  • author
    Bianca Guerrero
    Oct 20, 2022
    Just left the US bank branch inside the…

    Just left the US bank branch inside the Safeway on Campbell and Broadway in Tucson, AZ for an 11:00 scheduled appointment. Sat outside waiting for 45 minutes while clerk, Renee was glancing up at us while taking care of her previous customers and was clearly running late. At no time did she come out and let us know she would be with us soon and then when we were finally greeted, zero acknowledgement or apology that she ran late. After we sat down, we asked how long it would take and her response was “l don’t know”. I told her that all we needed to do was take my sons connected student checking and give him his own. She then said it would take 45 minutes. When l told her that my son had to work she just showed us the door with no apologies or any consideration for our wasted time. I had to ask if we could complete the transaction via phone and she responded yes. All attitude and no compassion or solutions. What a terrible experience and what a horrible human being that has no right to be in customer service!!!

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  • author
    Sahni
    Oct 19, 2022
    If I can give 0 stars I would

    If I can give 0 stars I would. Stay away from this bank!!! The worst bank ever!!! They don’t tell you that there is a 7 day hold on a check and when i deposited the check. They put a 7 day hold on my check and then when the 7 days were up a teller at a branch where I deposited the check puts a hold on my account. Then I call the teller at the branch to lift the hold and she stated that she will not do it and that I have to go to a different branch, this bank is a joke and they go not value customer’s time and will give you a run around. It has been over 10 days and I am still unable to access my money! What a joke of a bank! If you value your time do not bank here! They are bunch of unprofessional people working here and they make things up!

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  • author
    Fafa M
    Oct 18, 2022
    A simple response back don't hurt

    A simple response back don't hurt. Sadly I will use my time to get a mortage loan elsewhere. This bank is unprofessional. Contacted several mortgage consultants and 1 replied but wasn't responsive.

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  • author
    tfx
    Oct 14, 2022
    BUYER BEWARE!

    BUYER BEWARE! US Bank is to be avoided like the plague RECO AVOIDING AT ALL COSTS!

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  • author
    Debbie Anderson
    Oct 14, 2022
    This company is a joke

    This company is a joke, the interest rates are outrageous and they will not work with you not to mention the customer service supervisor is very rude.

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  • author
    JesseD
    Oct 13, 2022
    STAY AWAY FROM US BANK if you value anything about your life.

    Worst bank ever. Contact Customer services email address listed on website emails reply with : not monitored for incoming emails. Customer service reps, flat out lied to me about expedition of my card, and waving fees. Leaving me now, 9days without access to MY MONEY, and not expected to get card in mail for another 5days. 14 days W/O access to money. Can't get new card issued at bank locations. Customer can not file complaint on your own, must have a customer service rep fill out form, and you can't verify what they actually say. STAY AWAY FROM US BANK. . 1rep did not warn about card being turned off. 2nd rep hung up on me, her notes say call was "disconnected". 3rd rep lied and said she was expediting card, her notes were not even in the system, as if the call never even happened, and took 4th rep 20minutes to figure out how to customer complaints and was unable to inform me how to do so on my own.

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  • author
    Chris Vitale
    Oct 12, 2022
    Lease n auto loans

    Avoid purchasing Your vehicle off the lease , took them over 5wks to complete , during that time they billed me 2 lease payments n a loan payment, I was told twice those extra lease payments will be applied to the new loan , now they say "fees". They completely acted in a dishonest way, n I'm not satisfied with what I am being told. I'd give them zero stars if I could

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  • author
    Argelia Andrade
    Oct 11, 2022
    I have been in line for 1 hour

    I have been in line for 1 hour. There are 15 people behind me.

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  • author
    Morgan
    Oct 11, 2022
    I really regret choosing US Bank for a…

    I really regret choosing US Bank for a balance transfer, a suggestion from a previous financial advisor. They don’t communicate via email but by snail mail. They don’t alert or remind you of payments due neither through email or even the mail so unless you set a reminder yourself on your phone, you can easily miss a payment. What is the point of having an app if there aren’t notification reminders for upcoming payments like other banks?? If your payment doesn’t go through, once again you won’t receive any kind of notification or communication through email or even the mail unless you check back in the app yourself and you’ll see a charge for return payment. None of my banks charge me a fee if a payment didn’t go through but will give me adequate time to change the payment method and will notify me via email or app notification about a payment failure. I had no clue my payment for last month’s statement didn’t go through until I logged in the app to make a payment for another month. For disputes, you have to wait for them to send a form in the mail to fill out. You can’t scan it and send it through email but once again have to rely on snail mail. USBank is very archaic with their methods of communication and business practices. I can’t wait to pay off my balance so I can be done with them. I’m going to cut up my card because their benefits are lackluster. I don’t recommend USBank to anyone unless they enjoy communicating through letters like we’re still in the 80s.

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  • author
    Aaron Hardman
    Oct 11, 2022
    Customer service is horrible

    Customer service is horrible! I have a business account and I get locked out of my online access once a week This goes on for several days and I call they tell me I have to wait 72 hours before they will do anything. This is no way to treat a customer. I cant pay my bills and they are goig to be late because these people cant seem to do a simple job! I will be closing all my accounts.

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  • author
    Rick Ford
    Oct 10, 2022
    Can I give US Bank 0 stars?

    Can I give US Bank 0 stars? I have been trying for 5 weeks to get a simple proof of lien release from US Bank. I have been promised by 4 separate employees that they are sending it to me. As I type I am on hold AGAIN waiting to speak to yet another employee who I am sure will fail to complete my request. Absolute worst customer service I have ever experienced by far.

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  • author
    coug
    Oct 10, 2022
    This bank is a joke

    This bank is a joke, try to talk to someone. My CD'S will be gone ASAP. They were transferred from State Farm bank when they stopped banking.

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  • author
    Troy Staley
    Oct 07, 2022
    Poor customer service policy and bureaucratic stupidity for troubles solving at branch

    Due to a mess up by the branch ATM which is accessed from inside the outer doors it took $220 and dumped the transaction after recognizing the first 200 deposited in the ATM employees at that Branch at that time we're told of the situation since then it has been a week and yet there is no resolution to this issue when all they would have to do is open the door to the ATM and have a branch manager sign a log of the transaction when they are unable to do this supposedly as Loomis controls their ATMs now they could have had a service call done on that ATM during this time and yet have failed to do so this leaves me without my funds not even the $200 that it recognized before it ate the 20 so I could pay my bills I have spoken to them on a daily basis and yet there is no resolution and I also discovered that the brand manager after I have been banking at that Branch for over 20 years could issue a provisional credit for this amount and they know that that money is in there because the machine scanned the 200 at least before it dumped the 20 and yet have yet to do this this is about the worst customer experience I could possibly anticipate the phone customer service people apologize left and right but yet are unable to actually solve any problem this is terrible consideration for customers

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  • author
    Michelle Saavedra
    Oct 07, 2022
    This bank is useless,They make you go…

    This bank is useless,They make you go in for every little thing. When I first opened my account and I saw customer complaining RED FLAG. They don't have good hours and can't seem to do ANYTHING without holding you hand for anything

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  • author
    Olivia Higdon
    Oct 07, 2022
    Sorry, something happened

    I recieve the "Sorry, something happened" error message every time I use the app. Then I am required to call customer service to complete my task. This message happens on my newest computer, old computer and iphone 11. What's up? When are you going to fix the app?

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  • author
    Anis
    Oct 07, 2022
    Rude agent at the Fraud department...

    Rude agent at the Fraud department... She said their Fraud department is behind This obviously means there are a lot of fraud cases which tells me there are issues with their security... They are not handling my process with transparency and ethics Can u imagine.... I haven't even received the paperwork to start processing my case Shame on them! If they can't protect our money... Or process or claims... What is the reason of its existence?

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  • author
    Stan Faulkner
    Oct 07, 2022
    Horrible customer service and underwriting

    If I could give US Bank a zero I would. If you are a small business owner and want to do a HELOC with this bank please do not waste your time. Their communication and underwriting is terrible for small business owners.

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  • author
    rachel
    Oct 05, 2022
    Dont bank with US bank

    If i could give this bank no stars i would, i deposited a chk in the atm on a Sunday and they release $222 of those funds immediately, i went on about my day checked my account frequently but at some point during the middle of the night they took the funds back and put a hold on my check leaving me with a negative balance, when i called i got nowhere on the phone so i wen to the branch and the teller informed me that my chk would be held for 7 days so they can verify it, in the meantime my account is accuring fees and i can not pay my rent, get groceries or gas as i am a single mom of 5 with only 1 income. my payroll hits on friday and most of my chk will be eating up by these unfair fees. Why release the money then take it back and charge me fees and hold the payment that can clear it all up. I have called the bank in which the chk was drawn and they have no problems verifying the chk. I have no where to turn and at the mercy of people that i trusted my money too only for them to screw me over with all their politics. In the mean time, i can feed my kids and i cant pay my rent. when this is all over i will close my account out and put my money under my bed.

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  • author
    Don Dizzle
    Oct 04, 2022
    US Bank, the dregs of the banking community

    the tellers in my local US bank are not only slow and ineffective they are also surly and nasty. I have not been inside of my local bank since they cancelled my card because they sent me a nice shiny new one that had a chip in it. I went to the bank to find out the situation and was told that I should have been looking for an unmarked letter to find my new card in. with the amount of junk mail that I get, if I dont deem it important from a casual observation it goes right in the trash. I related this information to the young lady and she informed me that I was a person of very low intelligence if I did not open all of my mail to check for things. I did not appreciate her tone of voice or anything about the resolution for the situation. so I dont know how long ago that was but today was the first time since then that I was going to go into the bank because the atm that had been so faithful was not working. well the lobby was locked, and there was only one lane working in the drive through. I saw at 4 employees from where I was standing and 3 of them were picking their noses and watching me at the door with stares of disdain. so I got online and it said that the lobby was open for the bowling green missouri branch for walk ins and appointments. I think that today is the day that has finally pushed me over the edge, I think I will be taking my money to another bank.

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  • author
    Kim Crumley
    Oct 03, 2022
    Terrible Customer Service!!!

    My Brother in-law passed away from a sudden illness in Jule 2021! On August 2nd, I faxed and mailed all the required documents to US Bank. On August 23, 2021 I received a letter from US Bank expressing the condolences. I was told the balance on the credit card and paid it in full. Today October 3rd, 2022, I called to request a paid in full letter. Everyone I talked with said the balance is , but they don't have the documents needed and I need to resend them and wait 14-21 days.... REALY!!!! I have never dealt with US Bank before this and I certainly hope I never will again. Warning to anyone who reads this.... They are NOT Customer friendly or helpful!!!

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  • author
    Joy Vannice
    Oct 02, 2022
    This Bank has be worst customer service…

    This Bank has be worst customer service ever. I have reached out 6 times for help for logging in and paying my bill. I pay my bills on time but with this bank billing system itis impossible. It like they do everything in there power to prevent on time payments. I call in to make payment. They tell me I do not owe a payment and then week later I get a statement saying I am passed due. And I am charged a late fee. This is a complete JOKE

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  • author
    Lj Swans
    Sep 30, 2022
    Useless.

    Useless.. They have never helped me access my money. Ever since I've began banking here, I've had nothing but issues. The most unfortunate have generally happened while in Vegas which makes it so much worse. This time in Vegas.... I went to an ATM and requested what was my daily atm limit only to find it had been reduced after years of being what I just tried to withdraw. For some crazy reason they had lowered my limit without my knowledge. Fortunately, I was with someone that banked somewhere better and she was able to pull the cash for me. Yes, I zelle'd her the money... Anyway, upon calling US Bank out, I was told they could request it be changed back. This has been said to me so many times early on in the relationship as it related to me asking for increases. To back track a little.. I have never overdrafted, ran out of money even close, have a savings attached and get fat deposits every other week. This is looney tunes and I'll be there tomorrow morning to withdraw all money from all accounts.

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  • author
    Evelyn Lizzard
    Sep 30, 2022
    costumer service is really really bad

    costumer service is really really bad

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  • author
    Angela
    Sep 30, 2022
    US Bank is the absolute worst!!!!!

    US Bank is the absolute worst!!!!!! Until recently I had been with them since 2008 and in the last year they have been ridiculous!!!! Their communication sucks, their 24 hour customer service is a pain in the ass to get a hold of an actual person, a lot of their tellers are rude, and they also lie to customers or don’t tell them everything. The only branch that I can say is always nice and courteous is the one in Springboro. The tellers are always friendly and the manager Kate is the absolute best!! I’m so glad that my accounts were closed because after 14 years and This is how I get treated I am absolutely DONE!!!

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  • author
    Lakiesha Myles
    Sep 30, 2022
    This bank customer service is terrible

    This bank customer service is terrible. They will transfer the call to multiple departments before you receive help. Some agents hang up then cardholders have to start over. It can take 1-2 hours to resolve an issue.

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  • author
    Nick Jones
    Sep 27, 2022
    I have this company as a corporate…

    I have this company as a corporate credit card. Out of all the programs I have used it it the least user friendly, most outdated and just trash. If you have the option don’t. Unfortunately I don’t have a choice.

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  • author
    Jeremy McKellips
    Sep 24, 2022
    This bank sucks azz

    This bank sucks azz. They dictate what is suspicious activity. They don't notify you of the activity just shut off the card. You call and they say sorry but say y9u went over your daily transactions. They blame you for them refusing to tell you things. They don't look at past transactions

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  • author
    Selina Elias
    Sep 22, 2022
    Bad experience they can't help with…

    Bad experience they can't help with anything they always send to the website

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  • author
    Lightbright
    Sep 21, 2022
    I receive excellent service from US…

    I receive excellent service from US Bank. Unlike many institutions, US Bank employees have always greeted me with a willingness to meet my banking needs. Rarely are their equipment malfunctions, and in the city of Portland, Oregon it is easy to find a bank and ATM to avoid unnecessary fees. I have an account from during a promotion, so I have complete bill pay and paperless statements free. However I do see a $6.97 charge taken and returned. I know this is the common practice for all banks. Fewer people have large deposits for them to make money with, however the electronic banking is scanning the checks now and counting the bills. So there are fewer humans to pay and likely little in the way of benefits with the 5 full time employee loophole during the Clinton era. Good ideas abused. So, what are they paying for with your $7? Electricity? Overall, I truly have continued to like US Bank for over 30 years, including when I had a home loan with them.

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  • author
    Oscar Durazo
    Sep 21, 2022
    Not user friendly

    So Here’s the deal, I’m a simple old school US bank customer. And use my I-pad for my convenience at home. And all’s been just fine the app.works great “Buy” now I receive a pop up stating I have to U.P. date the app. Then I told that my I-pad doesn’t support the new app. Unbelievable now I’m forced to go purchase a $400.00 I-pad that I don’t need. I might as well go back to the old way of banking ( Go to the bank) . Why do they make it so complicated for Seniors ?

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  • author
    Neama
    Sep 20, 2022
    They block external transfers and steal your money

    They block external transfers by asking ridiculous challenge questions, then when you cannot answer them they refuse to unlock your account when you call in. They will steal your money. Stay away.

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  • author
    ROOSTER CROWING T.V.
    Sep 15, 2022
    Student loan Check might be a fraud says US Bank

    US Bank put a hold or investigation on my student loan check claiming that it might be fraudulent. I’m a student with zero dollars in my account who is at risk of getting kicked out of school if I miss a day. They will not gave me alone until my check is clear so I’m forced to pawn whatever I can until they decide that the government is trustworthy and that the student loan check is not a fraud. I will be changing banks

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  • author
    Colton
    Sep 15, 2022
    Terrible customer service!

    Terrible customer service!! Filed a dispute for 4 fraudulent orders that had not posted to my account yet. They stopped the payment but started the dispute process after being told it was started. Called back 4 days later to check in, found out the dispute process had never started. THe customer service lady at the time said she would make sure the process was started and my refund was on the way. The next day i get a refund for 1 of the 4 fraudulent orders. I called in to check on the last 3 and was told again that the process was never started besides one of the 4 charges. They then went and started the dispute process again (third time). Was transfered to the dispute and card member services to hopefully get my refund expedited. Spoke with a manager there who told me there is nothing she can do for me and that i just need to wait until the dispute has been started. This is hands down the worst experience i have had with a bank. I have been banking with US Bank since 2013 and have never been so displeased by them. They dont care about their customers. They dont care about you or your money. GO bank anywhere else!! Hopefully @usbankmanagement will see this and make some adjustments to their team because from what i've have experienced it was very unprofessional, unacceptable and flat out wrong! I hope there are changes in the future but for me i will be moving my banking services elsewhere

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  • author
    Lisa Dandridge
    Sep 15, 2022
    My account was abruptly closed because…

    My account was abruptly closed because they suspected fraud and I was expecting a direct deposit of my paycheck the next day. Basically I was told that was my problem and that they didn't care that I had no money. Everything I called everyone had an attitude and was very stand off-shore. It's been a month and I still have not received my money

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  • author
    BOBMANUEL INVESTMENTS
    Sep 12, 2022
    Mortgage

    I represent a client attempting to sell there home during pre-foreclosure. USBANK refused to provide a mortgage pay-off. It’s after the close date and the buyer has now canceled. Home will now be loss to foreclosure. NEVER GET A LOAN FROM THEM

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  • author
    ellen
    Sep 11, 2022
    The USbank/index.htm main page on the…

    The USbank/index.htm main page on the website is constantly down with message "Byte Size of the object is zero." I have to use another browser or clear my Google cache to get it to stop. What kind of multi-billion dollar bank has such a crappy website? I'm transferring my money to another bank that doesn't have these impossible issues. Even their FAQs say this happens and tells you to clear your cache. No thanks. I don't need to go through this nonsense every time. FIX THE WEBSITE.

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  • author
    Zack
    Sep 09, 2022
    Worst customer service

    This bank employees need training on how to solve problems and how customer service works. I called in for charges they added because of returned fees. They are the rudest people that i got experience with for a banking service. Supervisor Alsinio and customer service representative Debra have to change their job. They sounded miserable and no experience on speaking to customers. If i had a chance i would rate this bank -0 stars because they don’t like to listen to customers explanation and they keep repeating their nonsense over and over. I will close my account with this bank soon as my account is down to 0.

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  • author
    Zhao Li
    Sep 09, 2022
    Difficult to transfer money via Zelle

    Very difficult to transfer money via Zelle. Our robots aren’t communicating. We're sorry, but we're having problems on our end. Try your payment again or call us at 1-800-USBANKS. I used it on 2-Sep, made sure within my 30 day limit, tried 6 days later, as there is a 3 day limit too, Zelle stopped working. Customer service had to file ticket for IT department to take a look today. There was another method to transfer money in 2019, not Zelle. It was way easier to use than Zelle. Anyway I had to order cheque to transfer money, because Zelle or US Bank is not reliable...

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  • author
    Shuai Wu
    Sep 09, 2022
    Worst Bank Experience Ever

    Worst Bank Ever. A simple checking account questions. I got transfer to 5 department and hang up 4 times. Terrible Internal control and process. Get away from this bank. It just create problems and make you life worse.

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  • author
    Warren Glad
    Sep 07, 2022
    Extended pay is a joke just like this bank!

    Extended pay is a joke, just like this bank! I recently set up extended pay to try take advantage of what should have been helpful for paying on a few larger purchases. I read through what little information was available on the site for the plan and transferred three purchases. Since, I have made two payments (both larger than the requisite monthly amount) and all of the excess was applied to the extended pay amount and not to the higher interest purchases. I called customer service and talked to both an agent and her supervisor and neither were able to help. They both said their policy is to apply overpayments to the higher interest balance first regardless of the extended pay plan. This is B.S. and should be stated in the extended pay plan agreement. I would not recommend U.S. Bank for their extended pay plan or for their customer service. I should say that the customer service rep was respectful, but the manager just treated me like I was an idiot.

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  • author
    Tushar Kumar
    Sep 06, 2022
    Extremely bad portal, pathetic customer support.

    Recently, I was subjected to fraud because of inefficiencies at US Bank They gave me incorrect infomration over phone , and i have screenshots of the account statements also, however they reversed the transaction and gave me wrong information because of which i suffered losses of nearly $3000 . they dont take ownership of their inefficient staff.

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  • author
    Spark
    Sep 03, 2022
    They sent the police after asking for hardship help

    They won’t help you. If your hardship means you can’t make the full monthly payment they will tell you this. “You can not pay and go to collections or underpay and we’ll charge you a late fee every time you don’t meet the minimum” They act like they care and then CHOOSE not to work with you in anyway. They read a script. Oh and don’t ever tell them their unwillingness to help you is causing severe mental distress. THEY WILL SEND POLICE TO YOUR RESIDENCE. Yes and they responded “we were worried about your safety” but not worried about what would have happened if I didn’t intercept and speak to the police, because they would have show up to my work. And guess what would have happened. Yeah. US Bank would have make me lose my job. They give you no option except choosing an evil that will ruin your life and make them money off your struggle. Cuz you know “terms and conditions apply.” Don’t trust your money with them. And don’t tell them anything mental health related. Just don’t. I’ve contacted every news organization I can. Filed consumers financial complaints. Posted on message boards. I will not be quiet. I will make noise even though my voice is shaking. Because I am trying to be honest and trying to work out an agreement and they just won’t try and work with me. Not even faking it good enough like they care. Our worth is measured by numbers. They see you as pure dollar signs. Take your money elsewhere and never look back. Honestly, I am looking into what I can do about them overstepping and sending police. They scared my family and friends so badly like something happened to me. the bank didn’t call me to check in with me, while I was at work. Which I told them. I GAVE THEM MY NUMBER AND A GOOD TIME TO CALL ME. I feel violated and utterly disturbed.

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  • author
    Jon Patten
    Aug 27, 2022
    Awful, don't waste your time

    Worst bank I've ever had. I opened the account on the 15th and closed it today on the 27th. First they put a 7 day hold on my paycheck, then put another hold on my account due to address verification. I went into the branch, gave them the necessary info. They said it would be placed off hold in 24-48hours. 48hrs later and it's still on hold. I go in again and they say they need a utility bill. All the utility bills are in my wife's name. At that point I'd had enough, I can't even use my paycheck with this horrible excuse for a bank.

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  • author
    linda mccool
    Aug 27, 2022
    Worst bank ever

    This is the worst bank I have ever been to. No one seems to know how the bank is run. I had some fraudulent activity on my checking account made a police report and everything. Apparently they had no clue how to deal with this and just closed my accounts. Asked me to pay the money back because they didn't know how to deal with the fraudulent activity. Because they closed my accounts there was noway to pay it back. It took 3 months to take my money because they didn't no how to deal with this. My other banks would refund my money to me and then investigate. Don't use this bank they will lose your money because of no training at all.

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  • author
    Kira Cheadle
    Aug 24, 2022
    Horrible!!!

    Horrible!!!! Do not ever attempt to obtain mortgage loan. Always choose local smaller bank. US bank will give you a run around. Take FOREVER. Staff not knowledgable. Stay away from this bank. Needless to say, if they can not get this right, they will no longer be managing my money either. Time for changes. Wish I could leave zero star!!

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  • author
    Christine Gurvitz
    Aug 22, 2022
    Humiliating and no consideration of customers!

    I received and activated my business credit card, but when I went to use it for business purchases, the card and transaction were declined, with no explanation. I attempted to call customer service, but was on hold for 20 min, so was forced to cancel my purchase that I had spent hours making a decision on and wasting the store's employee's time. When I got home, I called USBank customer service, and was put on hold for 35 min! No explanation was given, other than for "fraud protection", after relaying all of my security info. What is the point in activating a card, and not being able to make purchases, with no communication as to why or that this may happen! Quite humiliating! If I had known this is how USBank operates, I would never have applied for and accepted a credit card from them, and would have obtained one from a bank that cares about its customers!

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  • author
    K W
    Aug 21, 2022
    My card was hacked and they issued a…

    My card was hacked and they issued a new card but needed a photo and a copy of my driver's license to activate the new card. Never had to to do this with Capital One. Capital One is the best. US Bank is the worst.

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  • author
    Maria Schwartz
    Aug 19, 2022
    I have been a US Bank customer for over…

    I have been a US Bank customer for over 30 years. The company used to be helpful and customer friendly. That has changed drastically, especially in the last two years. Their recently updated automated customer service line is a disaster. I recently called it 5-6 times in an attempt to perform a transaction. I repeatedly received a message that the transaction could not be completed. It now requires some voice commands instead of numeric responses. Numerous times I was informed that the automated system could not understand my response. US Bank what happened to your company???

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  • author
    RAYMOND NATERLIN
    Aug 19, 2022
    I Just Closed my Account because of a…

    I Just Closed my Account because of a complication with getting a new ATM debit Card in the Mail. They killed my Card without telling Me and stopped the delivery of the New Card.Customer Service cut me off 3 times…just hung up…So I called my Branch….asked for the Card to be sent there and they promised to call me back.I knew they would not.I drove to the Branch and walked in.I cannot trust US Bank.Worst customer Service on the Planet.

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  • author
    Teri Wood
    Aug 17, 2022
    Resolve error from life insurance check quickly!

    I am not a US Bank account holder, but had a check written on US Bank paying out on my dads life insurance policy. The insurance company wrote the check incorrectly and they refused to reissue a correct check. I went to my local US bank office and they were able to resolve the issue quickly!

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  • author
    WC
    Aug 16, 2022
    I just watched a news about an African…

    I just watched a news about an African American person who was handcuffed and threatened to be arrested for trying to cash his legit paycheck. I'm also a minority member and do not feel safe to do business with them. I invite anyone to do their own research on racial profiling at this bank or other major banks. There have been a staggering number of cases.

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  • author
    Graeme Dollar
    Aug 15, 2022
    Possibly the worst experience I have…

    Possibly the worst experience I have ever had with a business in my lifetime. My son has an account, and currently he is unable to transfer money out of his account using both a regular wire transfer and zelle (I get a message that says "Our robots aren't communicating" WT F?). So he is overseas with no access to his funds. This has to be illegal what they are doing. NEVER USE US BANK

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  • author
    Collette Lease
    Aug 15, 2022
    Us bank rep

    Us bank rep 1161000 Aaron Ask to speak with a supervisor and she said there was absolutely no one available at 8am in the morning. And someone would give me a call. It now 1 week a later I have not received a call. I am going to have to find another bank US bank’s service is absolutely terrible!

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  • author
    Brian Cotnoir
    Aug 14, 2022
    Avoid Business Here

    My payments are always on time and had 100% payment record until I delt with US Banks. Right from day 1 they hit me with a late payment. Never sent a bill through the mail, email or a single phone call. I had zero clue who to make my payment to and the only reason I figured it out was through Credit Karma. I will transfer my loan to a more reputable company. The ratings here speak volumes.

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  • author
    Tom Newsome
    Aug 12, 2022
    I was told I had no account with( US…

    I was told I had no account with( US Bank Focus Card it's not the bank but if they let them put their name on it they are responsible) then again a few days later. After bugging my employer for weeks I am told to check again then my account was there the whole time.I have lost my job and my car and a lot more due to them not telling me I have a account when I ask more than once. After 3 months of fighting I may finally may get my money that I work vary hard for.

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  • author
    Sudhi M
    Aug 12, 2022
    This is still in 19th century mode of banking operations

    I am an existing account holder with a different type of account - just signing up for a new account- After Online application - they made me stay on call for a long time or kept me bouncing to other departments. Stay away from this - if you value your time or peace

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  • author
    Cliff Prick
    Aug 10, 2022
    I have had some rude experiences with…

    I have had some rude experiences with the branches and they opened an account of late transactions (overdraft protection) which they worded as a free service to carry overdraft. It ran up to 2500usd I since had a savings build up and another branch manager opened a credit card without me requesting so. I moved 2/3rds of my savings to a different bank. However in the past year they opened a branch near me and have been noticing it's a bit more professional. So I'm giving them a neutral 3 star for now. However I had to get a Experian account to lock my credit check from hard pulls because of these tactics to protect my FICO score Wells Fargo a CEO went to prison doing the very same thing 8 years ago. Opening accounts by pressuring bank workers to push sales. I'm surprised this would happen again. A pretty braindead move

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  • author
    Chad Lucas
    Aug 08, 2022
    They hold your money hostage!

    They hold your money hostage while charging you fees and limiting your withdrawals. US BANK card was forced on me by DUA. You LOSE with This Bank!

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  • author
    A & A Justice
    Aug 07, 2022
    Covid even changed major banking institutions

    After, holding a personal account and a business account from 2018. Generally, satisfied and policies were honored by the policy maker. Once, Covid struck, things changed. Over draft charges are out of control. Using overdraft protection with funds from other accounts was the wrong choice. Money out ( overdraft charged) money put back overdraft charged… one customer service rep will say one thing and another says another. Finally, I just laid it down and picked a online banking system.

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  • author
    Triple “TrplTrblMom” TroubleMO
    Aug 04, 2022
    Third worse bank I ever banked with

    In Colorado Springs. I've been to three branches in person. Two of three are horrible. I drove to one ATM and it was down, drove to the next one down the road for 20 minutes and the ATM was down as well. The manager at one was awful (Academy Blvd). I only bank here because I worked for them and I had a free account. Not closing my accounts was the worst mistake. I stayed because I didn't want to bank with Wells (even worse) or BoA (bad too). I will be opening an account with a credit union tomorrow and closing my personal and business accounts.

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  • author
    Roxanna Carrasco
    Aug 04, 2022
    If you value yourself, your time and money do NOT bank here because they do NOT!!

    I had some issues with my "personal" bank account (non-U.S Bank) so my boss gave me the option to opt out of direct deposit and get a payroll card with U.S Bank since its a temporary job. It's now been four weeks with no card and no money. I called customer service last week and they could not find my information. I was extremely stressed thinking I lost over $2,000 of my salary. They eventually found my information and said the card was on its way and would arrive later that week. I gave it till Monday morning of the following week and the card did not arrive. I called back Monday afternoon and they informed me the card would be here Wednesday. Today is Wednesday, no card. I call again at 5pm, they said due to large call amount to leave my phone number and they would get back to me before 9pm. 9pm passes, I call back. Waited 1 hour on hold until finally a lady picks up. After I give her my information she hangs up immediately without assisting me in any way shape or form. I waited to see if she would call me back and she didn't, I call back waited about 30ish minutes, they could not find my information AGAIN. Not with my phone number either I had to give them my social security. It felt like I was being scammed, so unprofessional. I even explained how the lady hung up on me and didn't even get a response, no apology, just straight to "spell out your name?" Anyways, was informed the card should arrive next week and I can not cancel it because it is on its way. 4 weeks of work with no pay. I need MY money. Not only do they not have a way for me to access my funds in the meantime but they also have no compassion.

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  • author
    Tiffany McAbee
    Aug 03, 2022
    Worst customer service ever

    Worst customer service ever. Been on hold just today 45mins and no resolve yet. I just want to simple pay the bill and create a username and password but it won't allow me. Keep getting error message that states they are having issues verifying my account. I will be closing my account today.

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  • author
    Denetra
    Aug 03, 2022
    Article on US Bank

    New York (CNN)The fifth-largest commercial bank in the US was fined by the Consumer Financial Protection Bureau for illegally accessing consumer credit reports and opening accounts without their permission. U.S. Bank, which is based in Minneapolis and has over $559 billion in assets, pressured its employees to meet sales goals as part of their job requirements, offering them incentives for selling bank products, the regulator said. In order to meet those goals, the bank's employees illegally accessed customer credit reports and personal data to open accounts without permission, the investigation found. The CFBP announced Thursday that it fined U.S. Bank $37.5 million, after a five-year investigation. "For over a decade, U.S. Bank knew its employees were taking advantage of its customers by misappropriating consumer data to create fictitious accounts," said CFPB Director Rohit Chopra in a press release. In a statement to CNN Business, U.S. Bank said it has "made process and oversight improvements" since 2016 regarding sales practice concerns. Employees now receive incentives only for accounts where the customer uses the service. The settlement is "related to legacy sales practices involving a small percentage of accounts dating back to 2010," U.S. Bank said in a statement Saturday. "We are pleased to put this matter behind us." U.S. Bank has over 2,800 branches throughout the United States. The CFBP said its investigation found evidence that the bank was aware that its employees were opening accounts without customers' authorization, and did not have measures in place to prevent and detect them. The bank's sales campaigns and compensation programs rewarded employees for selling bank products, the agency added Regulators found that the employees opened deposit accounts, credit cards and lines of credit that carried high interest rates and expensive fees that were passed on to the customer. "U.S. Bank's conduct harmed its customers in the form of unwanted accounts, negative effects on their credit profiles, and the loss of control over personally identifiable information," the CFBP said in its release, saying customers were forced to close the unauthorized accounts in their names and seek refunds themselves.

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  • author
    Wordpress Guru
    Aug 03, 2022
    Great local bank

    Enjoyed banking with them over the years.

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  • author
    Giuseppe Greco
    Aug 02, 2022
    THE WORSE BANK EVER

    THE WORSE BANK EVER. I'm in Italy in vacation. I called the bank previously about my trip. I arrived in Italy since June 8 I still in vacation today August 2 I called the operator over 10 times because I can't take money out I can't use my money. The operator every time said the issue it's fixed but never it is fixed. So I will be back in United States at August 11 without use no one penny of my money. The first thing I'm going to do when I will go home in WA State I will take out the entire amount of my money and put them in another bank. The worse experience ever in my life with this bank. THE WORSE BANK EVER.......

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  • author
    Lisa Fagafa
    Jul 28, 2022
    Reliacard USB

    Reliacard USB - $1200 was taken out of my account, $400 over 3 transactions a min apart. I called the CS # immediately next day when I noticed the monies missing. I was told an investigation will take place and if I am wanting immediate attention (forgot what they called this application) I will need to apply with the dispute department and provide proof?! I'm sorry proof of what? That my money is missing? The CS rep was useless. When I asked what a typical time frame would be to receive the credit I was told up to 90 days. Fraudulent activity takes place and that's the immediate attention you give your customers up to 90 days? GTFOH.

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  • author
    Carrie Baioni
    Jul 27, 2022
    This is the worst bank to ever bank…

    This is the worst bank to ever bank with. They used to be good but now they are making me want to close my account. A hold was placed on a check I deposited. First when I spoke to someone they said it would be the next day. Called back the next day and told now there is another 7 bus days. Requested to speak to a sup and accepted a call back. Was told first by 9 am. Called back again because of no call and was told 24 hrs. Had to call back again and now being told 24-48 hrs. If I can give 0 star review I would.

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  • author
    S. Lopez
    Jul 26, 2022
    STOP do not apply for a credit card with UsBank

    Do not apply for a credit card with this bank. You will waste a HARD inquiry and put a dent in your FICO. Even with FICO>800 high earner, low debt 7% utilization, low debt ratio, you will NOT get a card. Try other, better banks, like Bank of America, Capital One, Credit Unions but help yourself and stay away from UsBank scams!

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  • author
    Brooke
    Jul 24, 2022
    Froze my account and holding my money

    I was given checks by a customer that ended up being flagged as fraudulent. But, no one informed me of this until I went to deposit money into my account and it was denied. I didn’t get a text, phone call or email, nothing. I went to my local branch 4 times and of course their manager was on vacation and no one could help me. I talked to fraud and customer service and everyone gave me different answers. I was told there was no way I was getting my account back. I called the bank that the checks were from and they told me that they were valid, so something isn’t adding up. I opened with a new bank obviously because US bank is horrible. It’s now been 3 weeks and I still don’t have my money. 2 weeks after the incident they sent a letter in the mail - they need to get their sh$& together. I’ve had my account for years and have never had an issue, but they wouldn’t hear my side of the story. On top of that they still charged me return checks fees and almost overdrafted me but can’t give me my money. Worst bank ever. Never bank with them.

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  • author
    Kathy
    Jul 21, 2022
    This is by far the WORST BANK that I…

    This is by far the WORST BANK that I ever had to deal with. Unfortunately, I ended up losing my job due to an illness and here I am on unemployment with an atm card from USBANK. I went to Walmart to purchase my kids food, got to the register with a full cart and my card got declined 3 times (how embarrassing?, with a super long line). Called customer service, a really nice lady helped unblock the card, told me to wait an hr to use the card. I waited the next day (today), went to the atm to withdraw money to get my kids food to Avoid another episode of embarrassment, here we are again… transaction not authorized. Here’s the kicker, I’ve been waiting on this call for 2 hrs and 18 mns to get my card unblocked AGAIN. Not one person is answering. Meanwhile, my family is starving. I wish they would let me add screenshots. I hate this bank, I would never recommend it.

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  • author
    Consumer
    Jul 21, 2022
    Bad Bank and bad service

    Bad Bank and bad service. Order foreign currency on 14 July today 20 July no money . I just went there and no money. How long I need to wait for my 💰 money...Am so frustrated but went is time to charge you . They do right the away

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  • author
    Beth Sene
    Jul 20, 2022
    Terrible bank

    Terrible bank. Just closed my account after speaking to so called bankers. They were disrespectful and probably assumed I'm stupid because of my accent. They're rude and didn't care. I have been charged expensive maintenance fee $15 for no good reason without my awareness. Horrible!

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  • author
    George S
    Jul 18, 2022
    They are God-awful

    They are God-awful. My Roth IRA was transferred to them by another institution. It has a couple of CDs in it. I get a letter stating they want to charge me $30 a year to be the custodian of my Roth IRA, and “helpfully” offer to deduct the money from my account. Not only do they want $30 a year for doing basically nothing, but dealing with them so as to withdraw the proceeds so as to deposit them with another institution (that doesn’t charge this ridiculous fee) is like undergoing a tooth extraction. Do yourself a favor and avoid these crooks

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  • author
    michelle
    Jul 16, 2022
    horrible customer service

    horrible customer service. they service our auto and are horrible

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  • author
    Rhett Wilkinson
    Jul 16, 2022
    Faulty app; false information on card that could have given me a serious problem

    The U.S. Bank app doesn't work sometimes. When I called about one of the issues, a customer service person said to just uninstall and reinstall it. Knowing that customer service departments can give messaging as directed by the corporate office, I wonder if the corporate office knows it has problems and doesn't have any intention to make it better and expects its customers to run hobbled, if you will. Also, I learned that the corporate office tells customer service to not tell customers that a card will close. Thus, a different customer service person falsely told me that my debit card would always work after I asked if it would. That means that when it didn't, I faced a serious problem because the nearest U.S. Bank branch is more than an hour from where I live. If there wasn't a Maverik close enough to where I live so I could fuel my car to travel to a branch, I wouldn’t been able to have made any purchases during a long weekend.

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  • author
    Scott Williams
    Jul 12, 2022
    Bad customer service don't expect your…

    Bad customer service don't expect your card within 10 days when they tell you 3 to 5 days nobody will help you with anything this is not a legit company.

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  • author
    Jeffrey
    Jul 07, 2022
    If you think your EX treated you bad, this bank will treat you worse!

    I had purchased my lease from them on June 13th (payment posted on this date), 2022 and was told 7-10 business days. I called 3 times and even spoke to a manager they are now telling me 10 more business days with no excuse or reason for the delay. I would avoid this bank at all costs.

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