Zero STAR NOT OPTION!! A premier Banker with ZERO access to my own Account via NO MEANS FOR TWO LONG YEARS DESPITE ALL CONTACTS. WHEN I FINALLY RAISED CONCERN, A GOT A THREATENING CALL TO CLOSE MY ACCOUNT COLD TURKEY INSTEAD OF THEIR OWN REMEDIATION. MONEY IS ONE THING. SAVE YOUR LIFE PLEASE AS OFFENCE IS THEIR DEFENSE.

I have a 6 figure income and 800 + credit score and could not get approved for a mortgage loan. We applied with two other banks but because US bank had the lowest interest rate we wanted to go with them. We submitted everything that they asked for and every time they kept coming back with more things before we could get approved. After the third go around they even started asking for stuff that did not exist and we were unable to get. Once this started happening i figured they just did not want to give us the loan for some reason and I only could think it had to be due to race. We brought this to their attention because at this point we had already gotten approved with the other banks with no problem but wanted the lower interest rate. Their customer service was horrible and we ended up just using one of the other banks and paying the higher interest rate because the customer service was significantly better. How does a bank request documents that don't even exist and make it a requirement before getting approved? Only US Bank

Don’t bank here. I was charged a non refundable 100.00 levy fee by the bank due to a state levy request that was sent to them mistakenly. No way for me to get the fee refunded.

Started charging maintenance fees on my checking account after REI switched their credit cards from US Bank to Capitol One. I didn't realize the type of checking account I had required me to have a credit card with US Bank, as well, so when the REI cc bank switch happened, I started getting charged for my checking account. I had had the account for many, many years with no maintenance fee & no understanding that it was under a stipulation to carry a US Bank cc. Good customer service would have been to notify REI/US Bank account holders of the affect of the changes, but US Bank failed to do so. Why? Could it be due to the fact they undoubtedly gained hundreds of thousands of new maintenance fees from customers who were as unaware as I was? Come on US Bank. You can do better. With so much competition for our banking dollars right now, it would be wise for US Bank to step it up.

Do not trust US Bank. I signed up for a $200 credit card. I met the required spending. They said it will take two credit cycles to post. What? That's 60 days +. Did not see that in the offer / fine print. My debits post immediately. Called support. Transferred around and then cut off. Please note all the 1 Star reviews. I am not alone. I'm pissed.

Andrew Cecere is the CEO and should be brought up on criminal charges for what his on-line banking let down has created for customers during their recent bank merger. US Bank is greedy and has left all its customers exsposed to their known incompitence. I am starting a class action lawsuit and if you have been, used, abused, lied to, frauded, under his watch, and received appeared reprisals, contact me at Allsitecompany @netzero.net. he needs to at least be hit in the pocket book like he has done to me and others.

This company is garbage. I've been trying to cancel an account that I don't use that has a balance in it that's slowly dropping and I assume fees will be added once it runs out. I've waited for more than a half hour multiple times on the phone trying to get help in closing it. A business model of charging people and not letting them close their accounts feels borderline illegal, but at a minimum is highly unethical.

Recently opened a business bank account by completing the application online. I got an email asking to transfer funds into the account to keep it open. I did that. Then I got another email requesting the same thing. I called them to see what was the status of the first request and to find out when my account is ready for use. I was on the phone for about 40 minutes with no results the first time. The rep transferred me to the business department and no one picked up so I hung up. Called back a day later and I told the rep my ordeal the first time so she took my name and number and said someone will call be back the same day between 330 - 4 pm EST when I was available that was 5 days ago! I have not heard from anyone. Then tried a few times to make an appointment through their site for virtual or phone appointment and it asked me for my location and gives me places in cities of another state that I've never heard of; I plan to cancel and go to to another bank.

My biggest problem is with the current US Bank automated system , it was just perfect 2 years ago and i never had a problem but recently its become horrible experience ! They need to go back to the old system because this current system is a total disaster !

I went yesterday 2-27-23 to cash a check at US bank Gladstone, mo. Had problems with them closing an old acct and setting up a new one in January 2023, the cashier messed up my insurance payment and SS deposit on my new account. A nightmare. Went to cash a check yesterday inside the bank. Same girl gave me my money wrapped in sealed plastic. I asked her to count it out to be sure I was not short changed. She informed me they DON'T do that anymore. This girl is going to cost them customers. As soon as my checks are gone, I'm switching banks. This is the worse bank in the northland. "DO NOT" OPEN AN ACCOUNT here, read all the ""BAD"" reviews. Very "few" good reviews. Don't go here.

They won't allow screen shots. They say usbank account payments process immediately; they lie, they keep statement balances pending long enough to collect intrest. All us bank accounts. Ethically challanged at best. F These Aholes. They have no souls. There parents are the blame. I hope your reading this bank review reader. See how your masters make there money they pay you with. The sad part here is usbank is better than most!! Ironically, I always feel better after venting. Thanks Trust Pilot!!

Because of inaccurate information provided by US bank associate , i was subjected to an online fraud and lost $3000 . they later categorically denied that they will provide assistance in recovery of that money. Very bad customer service , and equally bad portal. they are behind all banks in the banking sector.

No Atm in Wichita Charged to access my money no mater what i do. if i had a choice i would not have my Child support payment routed through this company The Deposit days vary greatly 2 to 4 days and no place to pull money out without paying fees they are a scam service and cant wait till state changes off this sub par bank.

Horrible phone payment system. Broken for two years and they just do not give a crap. Happy Valentines Day US BANK , crappiest bank, would LOVE to break up with you.💕

I recently had the confusing experience of US Bank transferring 200K out of my savings account into my online savings account WITHOUT my request or permission!! Twice I inquired why and the clerk could give me no explanation It was kicked back because I never have that amount in my account! But, if USBank does something like that, and can’t explain it, how can I trust them in the future??

Honestly the worst customer service I have ever seen with a credit card. When I first got the card, I was added as an authorized user because I didn't have any credit built up. During that process, I was accused of lying about my salary (I made $35,000 at the time so not sure who is lying about that). They told me they simply didn't believe me & needed the primary user of the card to call. Fast forward to now, I'm locked out of my card for "suspicious activity." I thought they would have an automatic system to verify charges but of course not. I was put on hold only to find out that they can't help me & I need to have the primary card user call back during typical business hours. I find it weird I can make purchases, yet I can't verify the purchases. I also find it weird they don't have an automatic system to deal with this because the "suspicious charge" was actually me. I'm glad I'm not traveling with this card because I'd have no way to get gas, food, hotel, etc. Very frustrating.

One star is too high. U.S. BANK is a MASSIVE FRAUD !! Applied for a secured credit card, they took deposit from my bank account but didn't approve me for secured credit card and they won't refund money. Have called numerous times and spoke to a dozen people and got 30 different stories. Its been weeks and still no refund of the money that never should have been taken from my account.

Not clear and dishonest with leasing.

DON'T BANK WITH THESE PEOPLE!!! To bad I can't give them a -0. My account was put on hold. Told a check I deposited for my granddaughter , Jan 20th, was "suspicious " and locked out and my ATM card canceled. Still locked out. No help from anyone at the bank or on the phone. Told now they will mail me a check in 12 days to make sure i have nothing pending. And even then send what they feel is left in my account. Wonder what fake charges they will come up with. And the check cleared a week ago. BRANCH MANAGER IS WORKING 3 LOCATIONS SO NEVER THERE. Can't get a return call and no phone number for the Corp. Office. Guess they are hiding from unhappy customers.

I had an awful experience to the point I never want to deal this this company again. My card was denied on at two different locations. I called in two separate times and spoke with two different reps who verified my information and released the hold on my card and updated my address. The next day I have another decline on my card and I call in and a lady asked me for a password. I told her I have never been asked that. Explained that I spoke with reps yesterday and they verified me thru other ways. The lady kept typing and would not have a conversation with me just kept asking me for a password. I hung the phone with her and called back. The new rep asked me all the questions that I was verified before in the past and then said oh yeah what is the password. All because the previous rep put a note on my account blocking my access. I spoke with a senior floor rep Michelle who was very condescending and rude in her tone like I was bothering her. When I asked for her manager Carl she told me I could not speak with him only her. Which is crazy and told me I was not a cardholder with this company Insulting me. Never felt treated like a criminal in my life. This company is wishy washy. Nothing is consistent not even allowing me to use my card without declining it which is embarrassing because I have more than enough money available. It has hindered me to do business. Smh so frustrated I’m crying …. Now I have to go find a fax send my I’d to remove whatever password is on the account and it takes 2 business days. How will a customer get things resolved if this company is not willing to give people the right access to professional leaders that can resolve issues. No professionalism at all, no courtesy at all, no common sense at all, but a whole lot of disrespect and I am guessing false documentation on my account by that lady that blocked my access to my account. When I tried to download the app and recover my password. I get an error message saying it’s not you it’s on our end. So now they have deleted all access I had to my account. I swear this is retaliation!

I give 0 star for this bank. This bank is so horrible. They freezed my account with no reason. When I asked about the reason, they said they holded my account to review and will closed it because of check return. I showed the proof and receipt that the check was not a bounce check and the money from the check was completed deposit into my account. So, what mean is check return? When I showed the proof, they said that the account was being reviewing because of no reason. Until now, I cannot access or use my account because they are still holding it without any reason and notifying. They did not give my money back. Besides, the teller and manager of the U.S. bank branch in Brookhurst, Westminster, CA are very rude. They did not want to help you to solve the problems, they always denied their responsibility to their customers. The manager yelled at me when I wanted to know the reason why they holded my account. They just wanted to chase me away and still kept my money. Additionally, I tried to call them serveral days, but they did not answer the phone. I tried many different phone numbers, but they are still afraid to answer their customers calls. That’s very terrible! THEY WILL STEAL YOUR MONEY. Stay away from this bank, especially U.S. Bank, Brookhurst, Westminster CA. THEY WILL MAKE YOU LOOK LIKE A CRIMINAL!!!!!

My account was locked on a Friday end of business day, after I paid my rent. I called Friday evening just to be asked about my personal information just to be told they couldn't help and transferred me to another dept. just to hear the same thing. Today is Tuesday and I still do not have access to my accounts. Everyone I spoke to was rude and I was hung up on, after being put on hold several times. 4 days and I cant access my account info or my money. This is a huge disappointment

Is this bank serious? Okay, so my card was blocked for "suspicious activity". I am connected with the fraud department. What a bunch of foolish unprofessional people. Never once was asked which charges may or may not fraud. Why would they ask, right? Then ask for a supervisor, nasty attitude. Her answer to my concern was about the first person who failed at their only task, "I guess her head wasn't in the game". Wow.

DO NOT BANK here. They operate outside of US financial law and you will not have access to your money. They are worse than Wells Fargo. I hope they collapse completely, and based on their inability to provide access to my own funds, they are going to soon. Do not use.

Transferred a rather large check into my checking account from an investment account in order to buy a new car for cash. US Bank wouldn't release the funds for 7 business day even though it was evident in their system the funds had cleared. They said that it was because I could call and stop pay the check or they could find out the check was a false check (even though the funds cleared). I'll be looking for another bank. Possibly other banks are this impossible, but I'm going to check.

Late fees never ask for consideration… I was charge $30 on late fees, last December 27,2023, I called to ask for waived consideration because I was already drowning with their high interest fees and charges. Other Banks are kind enough to help you if it is first time to happen, but not with US Bank… FRUSTRATING!!!!!!

Our account was hacked and we had to deal with fraud matters. US Bank branch in Hot Springs Village, ARKANSAS, was the best!! Tonya Blackwell, Client Relationship Consultant 4, took excellent care of us, including, blocking our accounts, setting up new accounts, transferring funds, even calling Social Security for transfer of auto deposits, getting pending bill pay deleted so no bills would be rejected for insignificant funds, not to mention excellent attitude, kindness, and willingness to serve. She even referred me to local police to file a report and offered any further help needed (which she has done). She indeed went above and beyond all protocol for customer service and during a very serious and scary incident, she had us smiling and calmed about the experience. Five days later, she is still helping us with any questions. There are not enough words of thankfulness for the service we received. Thank you US Bank Branch, Highway 7 North, 101 Cooper Circle, SL-AR-9021, Hot Springs Village, AR 71909 and Tonya Blackwell!!! You are to be commended.

If I could rate this review for US Bank a zero I would. I was a US Bank customer for 10 or more years now. Never once I was late on my payments. Although this last year I've spent more money using the credit card, but the payments I have been making were above the minimum payments. Recently, I received a letter from them indicated that they will increase my APR from 22.24 to 25.74 with the reason "due to my spending" so as they claimed. I called and asked that why I am being charged an 25.74 APR in January while my Jan statement says only 22.24? They didn't have an answer for me. They are charging me $64.61 instead of $54.38, on a 25.74 APR, an additional of $10.23 more on the interests alone than what it is supposed to be. This is how they make money by ribbing off their customers. Imagine $10.23 additional per customer multiply a million customers like me they have worldwide. This is how US Bank make money by ribbing their credit card usere like myself. Do not ever do business with US Bank is my best advice.

Absolutely horrific. We have a business credit card. They sent statements with no payment due. Online it says no payment due. I received hundreds of dollars in late fees and interest. Called them and they said this happens all the time. The credit card and billing account are two different numbers. I would need to do something to see the amount due. They waived the late fees when I paid off the card. I had to still pay about $160 in interest. Then I got a bill the next month for more interest. I got my mail late and opened it. The bill was past due and now I have a $40 late fee on $40 in interest. I called and was told there was nothing they could do because they "helped me out last month".

Pros: They approved me for my 1st credit card when I was a student but WellsFargo declined me. They gave me free checks for my checking account. I appreciate their willingness to help students who need to build their own credits. Cons: Bad website since 2022. It takes much longer for the website to load every time I log into my account. When it's loading or buffering, the flickering grey waves drive you dizzy, if not crazy. It sometimes acts up, like today it failed to load info again and again and kept telling me there's a system error. Last year I got a credit card with a bonus. Before the deadline, I called them at least 5 times checking if I have met the spending thresh hold. They said yes. After the deadline, I called them again asking when I would get my bonus. This time they said I did not meet the spending threshold and so there was nothing they could do. So I was just played by them like that. Where was their integrity? My friend also experienced some trouble with them and she already cancelled her accounts last year.

U.S. Bank is the worst bank I've ever worked with. I've been a member of their banking for many many years, but unfortunately, I've been extremely frustrated on their customer service as on 9/21 I had a problem and tried to address it again on January 9 and again on January 10 and again on January 11 and again on January 12 and their customer service is the worst and I mean the worse that I've ever dealt with in my entire life. Their customer service has no respect for customers as I was hung up, transferred, transferred, hung up and transferred again. No respect. The president of U.S. Bank ought to be ashamed of his employees as they treat customers with no respect. It's absolutely a shame. I will never step foot in a U.S. Bank building the rest of my life. Has their customer service had no desire to treat customers as customers. He had to be ashamed of his employees and find people that want to earn their business and respect their business and understand that the customer pays their paycheck.

I recently received a letter from Medicare possible hacking personal information,and had to close my bank acct and reopen a new one, believe it was the end of December but not sure of exact date. The girl that worked on my acct. totally messed it up, she told me my deposits would go into my old acct and xfer to the new one - """NOT""". I complained to the supervisor and he held up for her, she give me "WRONG" info.. My insurance and SS are totally messed up now because she didn't know what she was doing. I'm so disgusted with this bank. Very very poor, she gave me wrong information. I even "asked" her to verify that my SS would transfer from old to new acct. and my insurance payment would be taken out if my new acct "NOT" didn't happen. I'm still waiting for my SS to pay bills and had to send in a check for my insurance. Insurance was to be taken out the 1st of the month. Just send a check the 11th almost 2 weeks late, she didn't know what she was doing. So disgusted very poor knowledge on their part.

False advertising, they sent out a sign up promotion, and after 2 month when i was suppose to receive the promotion they said that the promotion was never enabled, I used their promotion link.

Total violation of all privacy laws in this country commited by a rude, trump extremist, supposed manager of two failing branches in Cedar Falls Iowa. She has run them into the ground. Never has been a resident of the city, in fact lives well over 30 minutes from Cedar Falls. Nutcase named Jackie Hager, who calls you on official US Bank business on her personal cell phone. Crazy..

The worst banking technology I've ever experienced. I waste a tremendous amount of time due to their website and other ridiculous issues. DON'T DO YOUR BUSINESS BANKING HERE. Today, I had someone helping me over the phone. After 22 minutes they put me on hold and I ended up in another department where I had to start over. Don't know how I was accidentally transferred but the representative that lost my call never updated notes to help the new representative so we had to start over. Then, it happened again with the second representative 1 hour and 15 minutes later, nothing was resolved. This type of thing happens regularly with US Bank. So much so that the saying in our office is "I just got US Banked... again!" I hope this review helps someone else stay away from US Bank.

I ordered food from Doordash for pickup on Black Friday. When I arrived to get the food, the restaurant was closed. I called the restaurant the next day who told me to contact Door Dash who in turn told me to dispute with my bank. I spoke with my bank and they treated me as if I was trying to pull something off. They issued a provisional credit for $64.10 which was the amount of the transaction. Today 12/27/2022 they reversed it, when I called to ask why the rep tells me they mailed me paperwork, which I never received. I asked why they couldnt just call the restaurant and verify they were closed. The rep made me feel stupid for not returning the paperwork but I asked why paperwork was necessary when they could simply call the restaurant. I demanded they call the restaurant while I was on the phone and they refused, so I went ahead and did it for them. The restaurant verified they were closed, however US bank will not return my money. They are crooks, they will steal from you. Unless you are a high net worth customer you are worthless to them and they will treat you in a way where you feel wrong for disputing a incorrect charge.

I've been a member of US Bank since I was 5 years old, and I am now nearly retired. Every time I go inside I am treated like I am being investigated for a crime. They ask very intrusive questions which have nothing to do with the transaction. Further, they have closed their ATM so I cant use it to avoid them. I have complained to the regional manager with no luck. If you are looking for a new bank, this is NOT the one.

So I went into the bank after making a mobile deposit and realizing my card no longer worked, and had a new card issued and went about my way. Couple hours later after the bank is closed my account is Frozen with no explanation, so naturally I called the provided number on the app and was told that I would have to wait till the next day when the bank opened to speak with someone about it. So naturally living in Las Vegas Nevada, a 24-hour city, I was just satisfied with that answer. I called back to customer service and spoke with a delightful young lady who inform me that the bank was suspicious that my mobile deposit was done in the state of Nevada when my billing address was in Florida, although when opening my account at the Nevada location I specifically documented I work in Florida and reside in Nevada. So naturally it could be an honest mistake and she said I would have to go into the branch in the morning and verify my identity. I asked the young lady should I bring the check or the person I got the check from? And she informed me no not an issue, they just want to confirm that I actually made the mobile deposit while in Nevada. I go into the branch in the morning and see the same gentleman I got my card from the previous date. I asked him what the issue is, and he informs me that I made a mobile deposit with a third party check, and even though it was properly endorsed it was not allowed. I'm inform the man that's understandable and provided him with the actual check and asked him in the future if they could contact me if there was any issues with my account before freezing it. He then stated that there was a notation on my account stating I must speak to a branch manager. I said fine where is the manager, where he then informed me that there was not a single manager working in any branch in Las Vegas. And that I would have to wait 2 days to make an appointment to see one at my home branch. I felt it was unacceptable and called corporate, or so I thought. The lady informed me she was just a customer service representative working out of her house and was very rude and told me that there was no one I could speak to to clarify the problem and find some kind of remedy and then proceeded to call my branch and speak to an assistant manager whereas they decided to close my account. I got the name of the assistant manager, Amelia by the way on the Sahara and rancho location. After 35 minutes on hold in the bank being closed she got on the phone and was very rude and told me she was not going to speak with me about the matter any further, she was tired of me calling around trying to find different answers when all I was doing was following the exact steps they kept telling me to do. When I asked to speak to her supervisor I was told no, she doesn't have to explain herself why, and it is the bank's decision to close it as they please per contract. When I asked to make an appointment with the branch manager I was told they won't tell you any different than I am we will not take responsibility for your account and don't want to have any business with you and hung up on me. I have had no issues with my account in the past and have spent hours trying to find a remedy for a problem I've not quite sure I created since I followed their instructions with their app to the t. The check went through a review process and was accepted. And then I treated like a criminal because they have a flaw in their procedures. When I asked the young lady what outside governing agency I could file a complaint with, I was told there isn't one and I'll just have to accept it. What happens with the rest of money in my account? And how can they be a financial institution in America and be allowed to just do as they please without any recourse? Update: two days later, 3 calls and an attempt to make an appointment with a branch manager with no success I've still not received one explanation and now they refuse to close my account without speaking to a branch manager! I've been hung up on 3 times, been told that the above mentioned Amelia is in fact just a teller and made to feel like I did something intentionally. And when I asked about my balance, was told they will decide in 7 to 10 days what is mine and then issue a check! Decide what is mine? Who else's would it be? It's my account alone! People please tell me who I contact to ensure people are held accountable, this is straight bullying, if the shoes were reversed they could affect my credit, have my bills go unpaid and hold me in criminal contempt. The most unprofessional experience I've had with ANY business. I'm going to file for a license and picket my home branch office for a week straight, that's how I'll spend my holidays, because if I can deter one potential customer than it hurts thier pockets as well. It's Friday, 2 days before xmas Update; they refuse to close my account or allow access to my money. Shameful practices.

It's like dealing with the twilight zone. We paid a loan off early, paid the amt told, which included an early pay off penalty, still no lean release letter. I get a statement saying we owed 8 cents...I walked into a branch and paid the 8 cents...still no lean release letter. I start making calls and finally someone told me that there was a $75 early pay off penalty still hanging out there. So on 11-28-22 I mail a check to the address the rep gave me and wrote "early pay off penalty" on the check and underlined it, as the rep told me to do. I received my check back today with a letter saying they can't post a payment on a zero balance acct! Really! This is like being in the twilight zone! Never again, if I ever get thru this, will I use this bank again. Now it's going to take more calls and more frustration on this customers part to continue to try resolve this. I have already spent way to much time on it, numerous calls!

I went my my bank at 600 W Broadway and talked to Asian woman . I told her my contract I sent my check to bank. Here were she treated me wrong. 1) Didn't ask for my bank card to check that I was customer 2) Ask me if i had account instead asking for my ID and bank card 3) Not even checking if my check was there I don't know what happan to customer service from 80s and 90s. Seems if I am bank manager I am check for you not just we have called you the fact that she didn't check tells she has no first manners.

I have been a US Bank customer for 12 years and they have been great for checking and savings. I recently decided to use them for a mortgage BIG MISTAKE! I have had nothing but an absolute horrific experience. So stressed going through their Dream home loan and “ 9 WEEKS “ later still no closing date. They are on vacation or having trouble finding the right people to get in touch with. My advice to you is to have nerves of still if you deal with their mortgage department.

If you debit an amount, it enters the on-sight transactions and remains there until USBank actually sends out the payment. Then it disappears and remains disappeared until the payee cashes the check. What if the payee doesn't cash the check until 60 days later? The bank customer no longer has record of that transaction and is in danger of over-drawing the account and being forced to pay a hefty fine. "Oh, I'll run it past headquarters." Nonsense! USBank does NOT respond to customers, their on-line site is confusing and inconsistent, and their telephone service is incredibly non-responsive. I am a former State Farm banking customer and why that company sold their banking operations to USBank is a total mystery!

Overage check from escrow needed to be sent out; living in Chicago (Cook County), taxes are always released later in year. I was told initially our analysis would be complete on Dec. 2, spoke to 3 different people that week. Still wasn't done on Dec. 2, spoke to 5 more people in the next 5 days - all gave different info (some told me what I wanted to hear, some couldn't tell me much of anything). On Dec 8, I spoke with a senior rep Sean who assured me there was a rush on the check and it would get to us no later than the week of Dec. 19. Spoke with 2 more people this week - 2 different stories. Person on Dec. 13 said she put a rush order on it (analysis still not done) and check would be overnighted. Spoke with 3 people today - check will not be sent out until later today and won't get to us for 5-8 business days. Even when reps were "taking notes" the next person couldn't tell me what was discussed. The different information given by people in the same department is a poor representation of customer service. When I said I wanted to write a complaint, I was given a physical address in St. Louis to send it to vs an email address.

If you plan to travel, transfer money to a new bank like Charles Schwab and leave this bank immediately! I've been locked out of my bank several times after putting in my travel notice, been put through the ringer of customer support, I am frauded on my own bank account. This happens every time I travel, I do not know why I have not learned my lesson the first few times I've traveled in the past. Trust me and never keep this bank when traveling, it is a nightmare and now I can not access my hard earned money, this is dangerous and irresponsible, I feel robbed and stranded. Thank god I have a friend to help me. I thought I could trust this bank but steer clear!

I received a notice that they said I opened a loan in excess of $ 45,000 for a vehicle that I no longer owned. I talked to them on the phone and told them that I did not own the vehicle and I had traded it in on another vehicle about 3 months ago. They were not helpful in resolving this issue and told me it is my responsibility to resolve the issue with the dealership. They refused to take any responsibility with this issue.

Female rep in the fraud department was extremely rude and very unwilling to help. Condescending and arrogant. As if I had called her at home and I shouldn’t bother. Cutting me off when I first started speaking. And then cutting me off again by transferring me while I was speaking. Awful.

The worst bank ever! customer services are rude and not knowledgeable of their own services, and responsibilities. DO NOT TRUST THIS BANK!

Called to clarify multiple pieces of information that it was reporting inaccurately to Chase Credit Journey. Three mis-transfers. Have to reverify each time. Have to reexplain each time. Internal departments do not seem to understand each others scope of work or roles. No ability to do a 3 way call or screen share according to the agent. Wasted nearly an hour with no result. Support your people with the training and systems to support their customers.

Us bank lawsuit! US bank went into my checking account without my knowledge and made a substantial payment to a closed old line of credit which highly illegal and breaches the T&A. A lawyer I contacted said I can sue for around 10-15k. Us bank is insanely shady and is in for a rude awakening.

The mobile app always messes up, Ive had it with this. Im appreciative that you lock my account when someone tries to commit fraud, however it would be nice to get an email or phone call, so I dont waste an hour at kroger with a cart full of groceries, holding up the line because a cashier continues to tell me and everyone else my cards declined when I know there is 4,000 dollars in it, its frustrating and embarrassing. I recently accidently left my card in the atm machine, I raced back 10 minutes later and my account was locked, again I appreciate the security, however I had automated bills coming out the following day and the bank professional handed me a temporary card, and she said to get on the app, instead of just helping me activate it right there. Turns out the card was faulty, I had to race around and try to get this fixed before those bills came out. The app thing just does not work with this bank. I've banked with them for 20 some years and one of there security questions was "where did you open your account?" Like I would remember that. Im really thinking of switching.

They are quite literally the slowest bank around. Just waited 20 minutes in the drive thru when there was only one other car. I cannot remember ever going through the drive thru smoothly.

After three weeks of working with tech support and getting nowhere I decided to try once more when I got ahold of Kathie or Kathy,not sure if the spelling,she solved the problem within thee minutes.i just wanted to say she is an outstanding employee.thank you.

I signed up for 3% promotional program. Instead, I got a 3% charge and 23%, plus USBank lowered my credit score from 750 to 608 Suggestion stay away

Picture this if u will... an elderly obviously dementia suffering man, over 85 elderly, walks into US Bank... after visiting 4 other banks... This elderly man was denied a loan for 80 grand by all 4. US Bank was able to approve the loan... to this elderly man. A little over 20% was spent paying off debt. He took the check for the remaining amount to his own bank and they refused to cash the check. The teller said they felt the man was being scammed. This money was then returned to US Bank. Within a year... the elderly man passed away... leaving the 20% of the afore mentioned the loan, to be paid off by his children. It's been 2 years since he passed away, and despite his family as well as their lawyer contacting the bank, multiple times to get the amount of loan payoff for this loan... no one has gotten back to them. They were served with foreclosure on his home recently as a way to pay off the debt which has now grown three times the original amount. Who gave this man the loan in the first place... this man could not remember his name or address but US Bank loaned him money?!?!?! No one has a problem paying the original owed debt... it has been offered more than I can count. US Bank continues to ignore countless attempts to contact and pay the loan... they have put his house up for auction instead. WHO THE HELL WOULD GIVE AN 85 YEAR OLD A LOAN FOR 80 GRAND? Who does that? Greedy Mother Truckers... W T F THE BANK DOESNT WANT JUST THE AMOUNT OWED? Is been offered and fallen on deaf ears... now his child whom is now living in this home HOMELESS.

Customer service is terrible. Employees literally yell at you as you're trying to explain something to them. Both times I have called were both unpleasant experiences with two DIFFERENT workers. Both just flat out rude. Get new customer service representatives that know how to treat people.

Don't trust a single word a representative tells you, even if you think it's a recorded line, they can't be trusted. I got a flyer which I responded to that included a promotion with a unique code. I was given 3 options to apply and I used the online option. Since I was never prompted for my unique code, after the notification my application was approved for 20k. I do have other cards with limits this high and my credit rating is in the 820 range, but it struck me unusual I was never asked for the specific code noted on the flyer, so I contacted them from the telephone number on the application. After being passed from one representative to another and hours on the phone a gentleman named Michael took my code and verified the promotion was valid. However when I received the card, there wasn't a mention of the promotion promised and verified. I called back and this time I was told I would receive a response by mail. Now US Bank wanted me to fax the promotion flyer, which I had already discarded after being assured it was legit by thier representative. I cut the card and trashed it. I will never deal with this corrupt incompetent bank ever.

Worst Bank Ever. Employees are fine but the bank is not reliable. They closed my business account with no good reason. They think they control us by playing all kind of games. Stay away from US BANK. I moved to Novo with ZERO fees and absolute fantastic service. Novo is blessing for business owners.

My business account was subject to an attempted hack. The bank informed me and we closed the account and opened a new one. That part was quick and helpful. But - I have now been without mobile access to my account for 13 days. I was just given a lecture that "mobile banking is a convenience and not a necessity, I should find other ways to manage my business" I am unable to see a balance on my account or credit cards unless I go into a branch. They have informed me that it will be another 3 days before anyone can solve my problem.

Horrible Experience. Opened an account 3 weeks. No real issues opening the account but once it's opened I can't do anything using their app or online. I've spent probably 8+ hours over the past 2 weeks on the phone with various levels of support, tech support, mobile support and security trying to do basic things like login or make a zelle payment. I'm a product engineer who works in neobanking so this is not user error, this is the epitome of a poor product from top to bottom. Usbank provides no error messaging for why things aren't working in the app or portal. Usbank does not notify you if there is something wrong or why. If you get lucky and are shown an error screen, it'll say something generic and ask you to call their support line. Their support is friendly but clueless and I would get put on hold for 30+ minutes only to be transferred to a new random agent and have to start all over again. I spoke to at least 2 different reps on each support call. After 10 consecutive failed zelle payments to my mother-in-law's email address, the support rep finally told me that there must be an issue with the recipient's account. My husband sent funds to the same email and had no issues. I gave up on the zelle and decided maybe I'll just a use the debit card and atm deposits since there is a branch down the street. Well to date, I've succeeded in making a single deposit and a single debit card purchase and was declined while making a $10 purchase at a big retail store over black friday. It was not insufficient funds so there was no reason for this to be declined. Weirdly, the one purchase I was able to make was a $180 payment to the DMV online. I am so fed up with the all issues that I decided I would withdraw my funds from the account. Apparently USBank can't even get this right. Clicking on external transfer from a checking account errors with "you're not eligible". I looked it up on their website and checking accounts are and should be like every other bank eligible for normal bank to bank transfers. I tried linking the bank to paypal so I can use it as a funding method and paypal told me there is an instiution error during the connection. So now I can't use my card, my bank account, or move the funds anywhere. Very excited to spend the next hour on the phone with 3 more support reps to figure out how to reclaim my funds and close my account. THIS BANK IS NOT WORTH THE HEADACHE. GO ANYWHERE ELSE AND SAVE YOURSELF FROM THIS HORRIBLE SOUL SUCKING PLAGUE. I WOULD LITERALLY PAY USBANK TO CLOSE MY ACCOUNT.

I have been trying to get an answer regarding a bank promotion that was not honored since March of last year in the Franklin TN Murfreesboro Road bank. I have sent messages in the deposit box. I have been there twice. I talked to the manager Zara and she said she would get back to me within 24 hours, and it has been two weeks. I thought my case was isolated, but at the window another customer said she had been trying to get something done there for a year. I've been trying to get something done about the same time.

I have a mortgage through US Bank. Their customer service is utterly terrible. They take no responsibility for anything they do and can't even provide simple information such as method they used to pay property taxes. I would never use them again.

My Name is Dennis Morgan " I'm a Retired disabled Vetran horrible Policy, not willing to allow my funds because of a Policy! I've been depositing the same pension check for over four years! Deposed $1,400 early Saterday And U.S Bank was Not able to Help me At All!!! Wells Fargo informed me that wouldn't happen at there Bank.. Pathetic service

After securing an auto loan through AutoNation and providing autopay information the disaster started. Using wrong account numbers and never applying payments they began to hammer my credit bureau reports to the point it now ended up in court. Now their true colors come out when they refuse to provide the New York registered agent address making the jurisdiction issue more difficult making me drag them into New York by serving the poor car dealership. This company has absolutely zero ethics.

This is the most unacceptable, poor customer service I have EVER received from a financial institution. I deposited my $540 paycheck on November 22. It was from my employer and I've deposited other times with no issues. The bank placed a 10 day hold on my check. Completely unacceptable. Thank you US Bank for ruining my Thanksgiving. I already know you don't care because after several hours spent trying to fix this, I was told time and again "Sorry for the inconvenience.. it's the way it is and cannot be fixed". Needless to say, I will be closing my account and going elsewhere

Reps answering both chat and phone calls are incredibly rude and not helpful at all. Every single experience I've had is the same.

In my personal opinion i would not use this bank…..my husband has an account here that was setup for him when he was a kid…recently he got ahold of them to see what he needed now that he was of age etc….well the guy says all he needed was his ID and possibly his social security card he informed my husband that it was his account he is the account holder etc….next day we drive for about an hour maybe more to get to our nearest branch….he brought his ID,Social,birth certificate,marriage license,work id,credit cards,and atleast 5 pieces of mail just in case cuz some banks somtimes require a few diff things…..we go in the banker (assiant manager) confirms it is indeed his account has always been his mom just started it for him but it is his….then proceeds to tell him well you was de authorized as a singer that they needed a document well the previous day what led him to call the bank is his moms room mate told him he called pretending to be him to make changes and other stuff well my husband tells this bank exactly that and she just kinda shrugs and says we need a document….us bein confused we leave and call the number they have online we spent around 8 hours on the phone many different calls mainly with fraud explaining the same situation over and over all said the same thing “all you need is your id and possibly social security card” he was informed by a fraud department manager to go back and to have the manager to call her because there shouldnt be any issue at all(there was more but alot) we walk in the banker/assit manager gets kinda snippy and says “well the manager isnt in today” acting as if she wasnt coming in well not even 5 min into that convo the manager walks in behind us and instead of haveing us go to her or her come to us she walks over with her laptop comes back and says that she said “nothing we can do you need a document” didnt even give him a chance to tell her what the fraud manager said so we leave again call more people all still saying the same……eventually we get in contact with an ambassador we explain the exact same thing to him and hes dumb founded and said what the others said….so he reaches out to the district and regional managers at corprate and informs them everything going on and even lets them know to not contact a specific number on the profile because its the person pretending to be my husband…….and thats exactly what they do…they call that number…..then losing contact with the ambassador so in my opinion they dont care…..we then call a different branch and at first the account has always been in my husbands name nothing about anything other than it was a minor account now its magically a “gaurdianship” account that person tells him well u need a document from some type of rep or lawyer….still not saying what type of document…..its been almost 2 weeks and nothing we now have been exploring our lawyer options for not only the document but for them allowing and kowingly letting someone access his account and make god knows what changes….and to seek after this person pretending to be my husband….we have also made a complaint via the federal reserve people that looks into this type of stuff so hopefully my husband can get access to what is his….I personally in my opinion for not only not recommending trusting this bank but for almost everything said in this review is my own personal opinion based on what my husband and I have personally been experiencing i understand banks tend to protect accounts and account holders but allowing somonene access over the phone with just a name and social is crazy to me deff over the person who came in person with everything but a passport

Customer service reps are slow and not knowledgeable of their internal systems and financial terminology. Took over an hour for the agent to figure out how to send me a copy of a check, 15 of those minutes were spent with the agent just trying to figure out how to locate my account after requesting my SSN 4 separate times. Are their internal systems really that complex, or did I happen to get the newest-hired rep? And no, there was no language barrier, this was a rep who appeared to be located onshore and speak English as a first language. This is pretty much reflective of every prior experience I've had with US Bank in person or over the phone where the rep typically doesn't understand what an estate bank account is. That's a very low threshold for hiring a bank rep.

We just relocated a few months back and the credit union we used isn’t in the state we live in now, so looking to switch to a bank locally. I deposited my paycheck on 11/3, was told it would not clear until 11/15, it still hasn’t cleared, now I’m told it will clear tomorrow. The reason: “we need to make sure your employer has the funds”. I’ve been with my company over 12 years and there’s never been a time I questioned if funds could pay employees or not. Also,2 weeks to clear $2K? It’s not like I’m trying to deposit tens of thousands of dollars! This is insanity!! I will be closing my newly opened account and as soon as I can refinance my mortgage to move away from this bank, I will be doing so. Just makes me sick to my stomach they do this to people. Thankfully we don’t need these funds right now, but I know others are going through the same thing and depend on those funds being available.

After maintaining numerous accounts with US Bank (Personal & Business) for over a decade with no late payments, outstanding credit, and a loyal use of the Banks services, a sudden and unexpected divorce put me in a terrible place financially. I submitted an application to US Bank for a measly $10,000 to help me get by for a few months over the winter so I could get back on my feet. They rejected the loan request within 24 hours. I then emailed their VP of Lending to voice my concerns. His assistant emailed me back and stated that I would be contacted by a local District Manager that would speak to me about my concerns. I received that call today and it was as if I was talking to a robot, not a flesh & blood banking professional. This "middle man" with the title of District Manager conveyed to me that US Bank's Policies and their Almighty Income to Debt Ratio Calculator prevented the loan from being granted. Seeing how I have an MBA and was a former business owner, I pressed the issue that people write policies and, thus, can make exceptions when needed for the sake of the customer. She apparently couldn't comprehend this as she kept reiterating the US Bank policies. Since it was readily apparent that she was either a) unable and/or b) unwilling to grant the loan request, I thanked her for her time and left the call. What a sad establishment US Bank has become, whose Big Bank policies fail their customers in their greatest time of need. Where are the Bankers like George Bailey from the classic movie It's a Wonderful Life? Where are the ones that truly care about their customers in their days of hardship and are such a part of the community that it pains them when said community, and its members, suffer due to circumstances beyond their control? I'll tell you this...they are not at US Bank. That being said, for anyone reading this debating where to place your hard earned money, I (as a Christian, 9/11 War Veteran, Father, and MBA) would recommend just about anywhere else; even loan sharks at least provide you with a financial option (albeit a grossly high-interest one, but they at least open the door (per se) if you choose to walk through). When people become just another part of Big Banking's algorithm, instead of being seen as individuals, what a failure the banking industry has become; especially in my case with US Bank. To note, I will get back on my feet financially, and in the short term. Whether on my own accord or with assistance from another local bank/credit union that actually allows their leaders/district managers the ability to make educated and compassionate financial lending decisions; instead of just relegating said employees to just preach the virtues of their Big Bank policies as if we, their customers/neighbors/friends, were unable to think beyond the arbitrary policy barriers that are put up. However, when it does occur I will promise you this: that I will never, ever use any financial services from US Bank for the rest of my life. So great of a financial loss for US Bank considering over the potential half-a-century of life I, Lord willing, have left...and all of it simply over a personal loan rejection for a $10,000 drop-in-the-bucket. You don't even need to be an MBA to figure that out. Shame on you US Bank. You have failed me today.

What went wrong is State Farm Bank partnered with US Bank. The transition was not successful as US Bank policies conflicted with State Farm policies and procedures. I was not able to get the discount offered and advertised by using my credit card to pay my Statement Farm insurance, loans and life insurance. Then the interest rate on the credit card went from 14% to 21% and I think it may be 23.3% now.

MY RATING FOR US BANK IS : -0. In other words, the Branches; Customer Service; Online Banking------------------$ U C K $ !!!!! #Run #Run #Run

I used their atm machine to deposit some money $428 to be exact. I don't have an account with US Bank but I use their machine because it's closer to my house. Anyway I have been on the phone since 1am because the machine took my money spit out a receipt that says there was an error and to call a 855-512-0473 to get my money returned. I am on a wait time of 1 hr to get through each time. 1st representative said to call back in an hour their systems were updating. I called back an hour later a US Bank says that they will transfer you to that department I got disconnected, called back and waited another hour before they answered. Transferred me again and got disconnected again. Called and waited for over an hour again to tell me that they can't do anything about it because I am not a US Bank MEMBER to call Mountain America(2nd call) to tell them that you they have to open a dispute it so I can hopefully my money back. Called my credit union and was told no again. So she went ahead and opened a ticket to request my money and that it would take up to 7 days. Excuse me I have 3 bills coming through my acct TODAY. I am on level pay for my power bill and if the autopay doesn't go through I get my electricity shut off. If it's not taken care of ASAP I will be forced to press charges for theft.

This bank is completely unethical and has amongst the worst customer service I have ever experienced. I have a mortgage with them - will never ever consider opening any accounts with them after this horrendous experience. Was charged $395 for an assessor fee back in Jan 2022. Was meant to be refunded - we never proceeded with refi. It’s now Nov 2022! We have been in touch with 2 representatives and customer support, who rerouted us back to the representatives who both are unresponsive. They claim they have processed the refund but refuse to provide reference numbers or communicate clear timelines for when to expect it. Then they ghost us for multiple weeks, we follow up, and the cycle continues. We have email threads and statements, and it’s still not resolved!

This is probably top 2 wrose banks ever the lady is rude they charge you like 7 times for overdraft I'm leaving this place today never would I recommend US bank horrible

THE BRANCH ON 528 HAS VERY RUDE TELLERS WITH ZERO COMMON SENSE! I AM A LONG TIME DEPOSITOR AT U.S BANK AND NEVER WAS SO INSULTED BY ASHLEY THAT MUST BE FIRED FOR FLAT OUT REFUSING TO CASH MY MONTHLY SMALL AMOUNT BANK CHECK THAT I CASHED EVERY MONTH FOR MANY YEARS WITH NEVER A PROBLEM! ASHLEY DOES NOT BELONG DEALING WITH LONG TIME HIGH DOLLAR DEPOSITORS AS A CUSTOMER SERVICE TELLER. SHE MUST BE FIRED! CUSTOMERS IN DROVES ATE CLOSING THEIR ACCOUNTS. THEY DO NOT NEED TO PUT UP WITH IDIOT MORON BANK TELLERS THAT TALK DOWN TO CUSTOMERS LIKE THEY ARE LITTLE CHILDREN!! FIRE ASHLEY NOW!!! ASHLEY IS A LIABILITY TO U.S. BANK!!! FIRE HER NOW!!! THE COMMUNIST CHINA NOW OWNS ALL U.S. BANKS IN AMERICA! THIS ALONE SHOULD TELL YOU NOT TO BANK AT U.S. BANK!!! CHINA IS WORKING WITH THE BIDEN CRIME FAMILY TO TAKE ALL YOUR MONEY!!!

Allison M Fisk was my loan representative and below is the email I sent her with no response. I look forward to receiving this survey you have mentioned so I can express my overall dissatisfaction to the overall lack of response and customer service provided mostly on your behalf. The start of the loan process you were responsive in a timely manor. As time went on you became slow to respond and at some point just 100% non responsive. October 3rd 8:33AM I received a voice mail from you with a request that I return the call. I attempted to reach you Oct 3rd at 9:52AM, 3:52PM and Oct 4th at 9:52AM and left VM on all three calls. I finally received a call back from you Oct 4th at 2:17PM, it only took you 28 hours to return the call with not even a hint of an apology. Now to the US Bank branch in Fountain Valley. Oct 4th 4:23 PM I received a VM from US Bank Fountain Valley asking that I return the call to coordinate signing of the final documents. I made four calls to the US Bank branch in Fountain Valley Oct 5th throughout the day and was unable to speak to a human, I only got a recording that no one at the branch was able to take a call. I can’t even reach the local Us Bank branch by phone why would I consider opening an account at US Bank? Shortly after speaking with you on Oct 4th I sent an email to you requesting that my approved loan at 6.75% $125,000.00 be reduced to $80,000.00 with the same terms, and you quickly responded (no problem). Oct 6th when at the branch to sign documents my rate had jumped to 6.8%? If there is a ligament reason for this increase it should have been communicated to me by you prior to signing day of the documents. Oct 6th I received this misinformation from you implying that I have an equity line rather then an equity loan. I responded to you with questions and never heard back from you.

A COMPLETE NIGHTMARE. RUN FROM THIS BANK. THEY FROZE MY NEW BANK ACCOUNT AND IT'S MY MONEY THEY FROZE. WHAT THE HELL. THIS IS NOT A BANK -THEY JUST SAY THEY ARE A BANK, BUT THEY ARE NOT. THEY JUST LOOK TO GET YOUR MONEY TO FREEZE IT AND YOUR NOT ALLOW TO ACCESS IT. I CAN NOT BELIEVE THIS IS HAPPENING. I'M IN COMPLETE SHOCK. IT'S NOT A BANK. - IT'S JUST A COVER THEY USE.

According to US Bank, someone posing as a T-Mobile rep attempted to access funds in my US Bank checking account through Zelle, thereby compromising my online account access. While I appreciate that US Bank protected my money, I have not had access to my account for 5 days, despite spending much time on the phone, being given conflicting information and being transferred to people who couldn’t help me and wondered why I’d been transferred to them. It has been darkly interesting to have US Bank explain to me that I am not really shut out of my account - I just can’t access it. I could do some transactions through a branch bank. However, when I called my branch for help and information, I was told that it would be over half an hour before anyone could talk to me. What? Is a customer on the phone less of a customer than someone sitting in the branch waiting for help? Why isn’t US Bank staff better trained and why aren’t there adequate US Bank employees to provide simpler, faster and more helpful ways of resolving issues? All 4-6 people I talked to assured me they were taking care of my problems - they just never did. I am also appalled at the conflicting explanations I got from different US Bank reps about what was going on with my account and what had to be done to correct the issues. I am still not sure what to expect. My current checking account has to be closed and a new one opened. This will take 2-4 business days from now - not from when I first attempted to get help last week. Yet, I have not been shut out of my account? In 2-4 business days, I will have a new account number but no cards or temporary checks. I asked if this process could be expedited and, in a word, no. I can’t confirm if my bills are being paid or get any money from my account unless I go to a branch prepared to wait without any confidence that I would leave with my needs being accommodated. At some point, I crossed a line from being pleased with my bank to being convinced they were not interested in helping me. I don’t want any more empty assurances or promises. I just want to have this straightened out and full access to my account restored to me. US Bank has set up all my security information so it is not difficult to determine that I am who I claim to be. Why doesn’t that make it simple to correct or change what needs to be changed to provide me prompt access to my money? Why should I be happy with a situation affecting me so negatively because US Bank is not taking care of its business and its customers? I am powerless at this point and have no option but to hope the person I spoke to today will actually follow though with appropriate and correcting actions - in due time, however long that might be. However, I do not see US Bank in my future.

I was charged when I was not supposed to be charged so they have to file a claim and I am supposed to fill out their paperwork when I don’t work for us bank that is what they are supposed to do,I am tired of having to fill out paperwork when I’m not an employee and if you don’t fill it out then they don’t do anything to fix the money they took out! It’s ridiculous ceo fix this madness!

I also would give zero stars if possible. The online banking site is a disaster. I always have trouble loading and keep getting error messages. The mobile app is tolerable for deposits but not usable for the things I need to do. The relatively new “time-saving” Dashboard is anything but time saving. I use websites for several banks and U S Bank is by far the worst.

The customer service for this bank is the WORST ever. We were hacked and have spent numerous hours trying to straighten out. Spent 3 hours on the phone yesterday to be hung up on, transferred multiple times, and RUDE customer service representives. The problem is still not solved and now am incurring multiple late charges, returned check fees. After being a customr for many years, I am closing the account as soon as I can do so.

I've had a business account with US Bank for the last 3 years for my self-directed IRA. Because it is a self-directed IRA, the money deposited needs to go through a third party, and takes about a month to do a single deposit. Because of this activity in this account is very limited and I let them know this upfront. Despite explaining this to them multiple times, they closed my bank account twice on me. The first time was due to inactivity and a balance of less than $50 for more than 3 months. I was told if I kept a balance of more than $50 the account would stay open. I reopened the account added a large chunk of money, wired that money to another account that funds my self-directed IRA, and left $76 as a balance. Today I tried to log in to my account to find out it has been closed and as a fee for sending my own money, they charged me $142. Which, I'm not sure where the $142 came from because I paid $50 to send the wire and they could not give me an explanation over the phone other than "it costs the bank money to send wires". Now my balance is $0 and my account is closed for the second time in 3 years. Needless to say, I will not be reopening my account at US Bank.

The ATM ate my check and the screen went gray and a message came up THIS TERMINAL OUT OF ORDER. The line was ridiculously long in the bank, like always, and I had to be somewhere in 7 minutes, so I couldn't go inside the bank and stand in line forever. Instead I sent the bank manager an email and then called. They don't always the phone, but they did today. The bank manager told me the bank has nothing to do with the ATM machines, and she would have someone call me back. I said just have them email me the procedure to get my check back from the ATM. Later in the day she called me back and then put me on hold for 10 minutes and then took my email address so that someone could email me the procedure. Another bank employee emailed me twice that afternoon with vague statements that they thought they might have figured it out. I didn't hear anything else from the bank, so the next morning I marched in and demanded that the manager help me. She put me on the phone with someone in another department, and they transferred me to another person and I had wait around on hold for awhile. The next person I talked to seemed unsure of why they were talking to me at all, and of course they had no information on ATM procedures when it eats your check. I took there getting angrier and angrier over the bank manager's inability to give me any information, other than it would take 10 business days to handle the "dispute," as they call it. I asked her why can't someone just open the bank of the ATM machine and get my check out? She said they CAN'T do that. I have been a US Bank customer for many years. In the last year, I have found out a lot about all the things they CAN'T do. It's been three days now since my check disappeared. Luckily I can scrape by for several weeks while waiting for the bank will actually solve the problem and get the check deposited. Meanwhile I am researching credit unions. As I told the bank manager, you have sent me a message, and I have received your message (the message being: we don't value your business, and you might as well Eff Off). So I will proceed to Eff Off.

I get great service when I go to the window. Additionally, I appreciate recognizing the tellers (unlike my previous bank where every teller was part-time).

Ok, so it's not just me. I've been with this bank since 2000 and have always had nice things to say about it but the last year or so something has changed. I try customer service and their system is down or they tell me to call to a time zone that would require me to get up at 4 a.m. I was asked to leave a review regarding my initial experience and I was very professional in my response. They responded back that someone would contact me. Never heard from them.....So there you have it.

Do not do your business banking with US Bank. So many things are wrong with the bank, but their website may be the worst part of their service. Slow, crushes, and unable to use features at times, like Zelle. I continually get the message "something is wrong with our robots." Nice people work there but their service will waste a lot of your time. RUN!!!!

Just left the US bank branch inside the Safeway on Campbell and Broadway in Tucson, AZ for an 11:00 scheduled appointment. Sat outside waiting for 45 minutes while clerk, Renee was glancing up at us while taking care of her previous customers and was clearly running late. At no time did she come out and let us know she would be with us soon and then when we were finally greeted, zero acknowledgement or apology that she ran late. After we sat down, we asked how long it would take and her response was “l don’t know”. I told her that all we needed to do was take my sons connected student checking and give him his own. She then said it would take 45 minutes. When l told her that my son had to work she just showed us the door with no apologies or any consideration for our wasted time. I had to ask if we could complete the transaction via phone and she responded yes. All attitude and no compassion or solutions. What a terrible experience and what a horrible human being that has no right to be in customer service!!!

If I can give 0 stars I would. Stay away from this bank!!! The worst bank ever!!! They don’t tell you that there is a 7 day hold on a check and when i deposited the check. They put a 7 day hold on my check and then when the 7 days were up a teller at a branch where I deposited the check puts a hold on my account. Then I call the teller at the branch to lift the hold and she stated that she will not do it and that I have to go to a different branch, this bank is a joke and they go not value customer’s time and will give you a run around. It has been over 10 days and I am still unable to access my money! What a joke of a bank! If you value your time do not bank here! They are bunch of unprofessional people working here and they make things up!

A simple response back don't hurt. Sadly I will use my time to get a mortage loan elsewhere. This bank is unprofessional. Contacted several mortgage consultants and 1 replied but wasn't responsive.

BUYER BEWARE! US Bank is to be avoided like the plague RECO AVOIDING AT ALL COSTS!

This company is a joke, the interest rates are outrageous and they will not work with you not to mention the customer service supervisor is very rude.

Worst bank ever. Contact Customer services email address listed on website emails reply with : not monitored for incoming emails. Customer service reps, flat out lied to me about expedition of my card, and waving fees. Leaving me now, 9days without access to MY MONEY, and not expected to get card in mail for another 5days. 14 days W/O access to money. Can't get new card issued at bank locations. Customer can not file complaint on your own, must have a customer service rep fill out form, and you can't verify what they actually say. STAY AWAY FROM US BANK. . 1rep did not warn about card being turned off. 2nd rep hung up on me, her notes say call was "disconnected". 3rd rep lied and said she was expediting card, her notes were not even in the system, as if the call never even happened, and took 4th rep 20minutes to figure out how to customer complaints and was unable to inform me how to do so on my own.

Avoid purchasing Your vehicle off the lease , took them over 5wks to complete , during that time they billed me 2 lease payments n a loan payment, I was told twice those extra lease payments will be applied to the new loan , now they say "fees". They completely acted in a dishonest way, n I'm not satisfied with what I am being told. I'd give them zero stars if I could

I have been in line for 1 hour. There are 15 people behind me.

I really regret choosing US Bank for a balance transfer, a suggestion from a previous financial advisor. They don’t communicate via email but by snail mail. They don’t alert or remind you of payments due neither through email or even the mail so unless you set a reminder yourself on your phone, you can easily miss a payment. What is the point of having an app if there aren’t notification reminders for upcoming payments like other banks?? If your payment doesn’t go through, once again you won’t receive any kind of notification or communication through email or even the mail unless you check back in the app yourself and you’ll see a charge for return payment. None of my banks charge me a fee if a payment didn’t go through but will give me adequate time to change the payment method and will notify me via email or app notification about a payment failure. I had no clue my payment for last month’s statement didn’t go through until I logged in the app to make a payment for another month. For disputes, you have to wait for them to send a form in the mail to fill out. You can’t scan it and send it through email but once again have to rely on snail mail. USBank is very archaic with their methods of communication and business practices. I can’t wait to pay off my balance so I can be done with them. I’m going to cut up my card because their benefits are lackluster. I don’t recommend USBank to anyone unless they enjoy communicating through letters like we’re still in the 80s.