SmartBiz Review

Keep updated all the time..fast results. Friendly and very kind

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The application process was understandable, appropriate, reasonable and quickly accomplished, There was a long pause between the app and the first evidence that the app was processed. but soon enough the info shared cleared it up .

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I really disappoint Smart Biz Loans. There is no customer service at all. No phone calls and no email back. There system was not working properly. I cannot finish my 2nd PPP application because there poor system and no customer service.

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I truly appreciate the fact that I was approved for my PPP loan. However, the "ad" said 15 minutes, and it took over 3 hours to complete all of the paperwork. (and I had expected to receive more than I did; however, that's fine). I'm grateful for what I received.

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I'm so satisfied with smart biz

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Slow slow slow slow Got 1/4 of the money i should

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You are excellent for helping us.

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I’m very great full to u gays in my life again thanks

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At the begging. It was little bit slow process of my ppp . And email response and were little lacking . But at the end they fix my problem and finally I “m happy . Just the quick note that they have to little bit improve on quick response on email reply .

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It took several weeks to get the process rolling but they did real well and we are very satisfied with the help

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I am not very computer literate, however the Smartbiz team made every step of the process quite simple. I was not able to connect with their Customer Service Department. I think it would be great if I could communicate with them.

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The application process was very simple, though, it was difficult to get personal attention. I assume that was simply due to the volume of clients.

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poor support, if there even is a support team 2-3 emails a day for 3 weeks and no reply never informed I had uploaded the wrong documents (even though I had in fact had the correct ones) what should have taken 3 weeks ended up taking 3 months

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I have been working with a SmartBiz for months now for my PPP loan. I can not get them to answer the status of it. There are only 15 days left of the program and my status hasn't changed for a month. I will never use the again nor will I refer my clients to them again in fact I will tell them about the terrible service I received.

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This business took an enormous amount of my personal information because I applied for an SBA 7(a) loan with them via their website. I reached out to their customer service and got bot reply's. When I called them out on this someone finally replied and told me my PPP loan was rejected because the money ran out. I then replied that I did NOT apply for a PPP loan, I applied for a SBA 7(a) loan. I got ignored. 4 more emails later; still ignored. Tried calling and you can not speak to a real person. 30 days has past since they gathered all my documents and information. Not one update from their end. I'm left hanging as a small business during a time when my company could really use a loan. I feel lured by their emails under false pretense: which is that they would help me apply for the correct loan I needed. Beware, they are taking your info and very personal documentation and NOT applying it to the correct loan. The customer service has been awful.

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Excellent service provided by SmartBiz.

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Takes a few weeks (about 3 weeks) to deposit funds. Applicant may have to email the smartbiz loan support team (include your name, application and/or loan number, and the expected loan amount) for an update on how long the deposit will take. Overall, an effective service.

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Great customer service and fast!!!

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It's OK but the amount I was looking wasn't there thanks anyway.

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SmartBiz helped me out at a time when I couldn't find help anywhere else. It was extremely easy to work with them, they were very informative and fast! They kept me in the loop and frequently sent email updates and followed up very well. Would definitely recommend!

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Super good service

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Excellent service easy to deal with definitely worth my experience

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Thanks to smartbizloan I got funded for my first round was awesome.

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Thank you for the fund, $9027 received. It shall be used for the back paid rents, utilities and some machine purchasing. Now, I want to know that it is a loan of SBA, so, I should know how to pay back this amount later. Thank you.

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This team is very experienced everybody hoped them.

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Working with Smartbiz was easy. Their customer service was excellent. They kept me updated with all the information and was very helpful throughout the process.

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After searching for a week, you came to our rescue. Thank you. 8 weeks until forgiveness forms get filled out, whew!

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Thank you very much for helping us in this way, I am very grateful to all the workers and those who were working hard to get the help, thank you and God repays them.

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SmartBiz Loans was awesome!! Their loan application was very easy to complete. They gave me updates regularly so I knew what to expect. They made the loan process so pleasant from beginning to end. I highly recommend them!

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Smartbiz went above and beyond to make my experience great I will be using them in the future excellent customer service they are the best in the business.

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Excellent thaNks

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You are best company thank you

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Amazing help! SmartBiz Loans were the only ones who managed to help me receive my PPP loan. Thank you SmartBiz!

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You all were great to work with. Easy process and fast funding. Unlike others I tried to get help with. Thank you

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Easy application process; streamlined website; regular updates on the progress of the loan documents; straight forward closing. Nice!

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I found the application process easy to complete

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The system was SO easy to use. I appreciate all of the follow up, and follow through.

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I want to thank Smartbiz, your teams are doing great job. My loan was processing so quickly. Thanks again for save me

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Really good experience with these loans easy fast funding

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Great experience

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Very helpful and Smart like the name of the Company

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They get back to you promptly!

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Smartbiz employees helped with every stage of my loan process

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I was funded then chime sent it bacc then I got denied with out a chance to even fix the problem

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Thank you so much... 👍

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Good service, taking so long for the process but at least keep you inform which is a releave.

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Very easy process.

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The application was easy to fill out. Correspondence was great and SmartBiz was time efficient.

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The smart biz app was very professional about updates and information about loan..

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Best service to help small businesses

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Oh how I wish I could give ZERO stars. I was funded only to have my small bank return the funds and Smartbiz denied the loan for improper guarantor.. which is B.S. I am a real person with a real business since 2015. Noone to speak to and noone cares. Email after email sent with no response.. These people are cowards.. This company failed Americans with real businesses.

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Everything was very fast..

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This was my first attempt at the draw for the PPP loan. I had completed all of the process by May 17, 2021 except for my banking information. I kept receiving an error message that my bank could not be verified. I contacted my bankS and they stated all of my information was correct. Reached out to customer service and no one responded through email or chat, except with an automated response that informed me unless the bank could be verified my application could not be processed. This continued for another 3 weeks as all attempts to enter banking information was rejected. Now of course it is past the deadline and on June 11, 2021 I get an email stating that it is not too late and to complete my application. So here we go again, "we are unable to verify your bank information", etc. etc. I believe I neglected to say that I even looked at the banks they shared and two of them, well now three, I am banking with so how could it be that they do not recognize their own bank. No one to talk to, chat with or even email. Thanks for the help.

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AAA Great Service! Always Professional!!!!!

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very good i like

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User friendly process, frequent status updates, highly recommend

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the online app was so simple and easy for me to fill out .i Hope and pray that when it come to filling out the forgivable process would be just as easy and understanding for me . thank you all

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applying for PPP loan is complicated - and I'm a residential loan officer for 40+ years; don't try this on your own.. u need help and Smart Biz loans really came thru for me near the end, there was a computer glitch that wouldn't let me input my b-day (and in order to go to the next step) I sent out several "help e mails" as the clock started ticking on the 3 days i had left Their team jumped on the glitch and sent me further instructions to complete the E signing and funds are being transferred This same review will show on Google

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We used SmartBiz Loans for our PPP loan and they were not only professional but they kept us informed all along the whole process. We were very pleased with their services.

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I am so very pleased with the service that SmartBiz Loans provided. The professionalism is phenomenal. We were kept informed of the process and just the overall experience is one that will never be forgotten.

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This company is very bad

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I tried to receive my second draw on the 03/29/2021 they never emailed me back or answered a call then on June the 11 i got a email saying Improper guarantor identity authentication. But i never received a email bout this? now nobody can tell me why. And of course deadline gone with another Company so frustrating.

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Great company and fast thanks

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Thank you for your professional work and care for customer.

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I went through a different company for my first PPP draw and it was a nightmare. Smartbiz made my second draw a piece of cake.

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Really the best service I got long time ago . Very smooth process . I tried other financial institutions and those really were hard and I passed . With Smartbiz I got my ppp loan and I am ver y happy about it . You really know what you are doing .

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The people I dealt with especially Brian W were diligent and responsive to my questions. I found the people there to be highly professional going beyond standard expectations.

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I filled out 89% of the application for the second round of PPP. For some reason the application would not accept my banking information which was confirmed by my local bank as being correct. I emailed SmartBiz multiple times regarding the issue, as the live chat and the phones were not in use for the company, and usually got a reply within a day. One service rep told me on June 11th that I had missed the cutoff date for the PPP. This was incorrect and he/she was of no help. Another representative kept replying to my very detailed emails with the same canned responses which contained no advice or solutions in helping me with my issue. I requested a phone call for almost 2 weeks to get this issue solved and now I will most likely miss the deadline. I have used Smartbiz in the past and their processes were easy and straightforward. I have yet to receive any type of helpful response from them and now I am going to miss out on funds that would have greatly helped my small business through a tough time.

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There was horrible communication throughout the process. Especially once it got turned over to the bank for processing. There was no one to talk to and email communication was virtually nonexistent.

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Everything was good, but they took a long time to get the funding

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I applied for a round 2 PPP loan on May 21st. I applied under the optional "most recent 12 months as of the date of the application", only to have the loan reviewer incorrectly calculate my loan amount at $69 instead of $31,737. I am a CPA and very carefully reviewed all the regs as well as the documentation requirements. That said, my complaint is not about the fact that the processor made an error, but the fact that they do not care, do not answer emails or phones, and do not tell you who your representative is so that you can contact them. While I did receive automated updates from 5/21 thru 5/27, I stopped receiving updates as of a final "don't call us we'll call you" email on 5/30. I have send five successive emails on 5/24, 5/25, 5/26, 5/27, and June 4th, all to no avail. My final email I offered to switch my application to the standard 2020 calendar year base since they clearly did not know how to correctly process the "last 12 months" base, and attached a clean, modified reconciliation and additional documentation to facilitate. Still no answer. Their website claims they treat small business owners like they are important, and want to help them succeed, but unfortunately I see no evidence of that. My Company operated on < 50% normal revenues the past 12 months and I am literally on the verge of bankruptcy. It is horrible for someone else that does not care to have the power of your life or death in their hands. I would have simply voided my application and started over, but once you submit, their loan application platform will not let you upload additional documents, retract an application, initiate a correspondence, or file a corrected application. It simply tells you you already have an active application and you cannot apply again. This is one of the most frustrating and upsetting experiences I have ever had.

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I was approved for funding right before funding ran out. I was a bit worried about not getting the funds I needed to stay afloat. I want to really Thank The SmartBiz Team and the Bank that funded my loan.

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Great service sir

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The Smartbiz Team was really great. I was referred to them by Lendio. Smartbiz was prompt, the process was painless, and they were quick to respond. I would go to them again for my financial needs, and would recommend them to others.

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I used smartBiz for the second draw for a PPP loan. The process was relatively easy. The application was straightforward. I got several emails from smartBiz about the status of the loan. And I received the loan in a timely manners.

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They never tried to work with me on what they meant by “Improper guarantor identity authentication”. They asked for my ID and facial scan. When asked, they never replied. They just took the easy route and denied me without explanation. Whenever a bank has done that to me, it was because I am black. Thats the only reason I get denied with NO explanation what so ever. Smh. This was for the PPP in which I have a legitimate business with an actual location. My business is Google verified and all.

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Finally smartbiz helped me . Even though it took long time for my ppp . At least I got my ppp loan . Thank you smartbiz team . Even process was late and little lacking I can say they are trustworthy.

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I truly thank you all. My experience was Wonderful. The timely manner was Wonderful. I had all contact while processing my loan.. And I truly thank everyone from this Company for allowing me the opportunity. Thank You Much .......

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fast and easy. Thank you for quick respond

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easy to follow and great follow up during the wait.

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The loan process was so easy and I got my loan really fast.

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thank you , you gaise the best.

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it was a very smooth process, we are very thankful.

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Very good experience

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very easy to work with, and made things easy to understand.

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SmartBiz Loans runs a first-class operation from the beginning to the end of the process. They stay on top of the communication with the customer, professional, website user friendly and will recommend SmartBiz Loans to all business' in need of financial help.

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Great communication and process was easy.

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I was not expecting to have my application completed and so soon! I was so happy and I wanted to say thank you to all at smartbiz. The team was incredible! Keep it up.

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Very Pleased with your services at SmartBiz Loans. You simplified the application procedure. Thank you.

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Happy with SmartBiz. The entire process was super fast. They gave me updates during each phase of the application approval process. They were also very thorough when explaining the process. Overall, very satisfied!

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Smooth, transparent process! A+++

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Excellent service Great job

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SmartBiz did accomplished what we wanted. The only thing that left us in limbo is that there was no way to communicate with them. We asked for telephone numbers through e-mail but were a little slow on feedback but never got a phone number from them. Our loan signatures documents were done but for some reason we had to do it twice. It did take about a month or more to get the whole process done. At the end, we were able to get the loan but we were worried because we were left on the dark.

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good assistance

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Excellent service.

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It was a great experience doing business with you

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Smartbiz Loans is the best out of all of them! They actually did their job and it helped me out as a business owner. They really are so fast, reliable, and so easy! I am happy to have done business with them and would do it again in a heartbeat.

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Wonderful job, thank you! My future is secure!!

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Smatbitz and SBA are the best they helped many businesses during the pandamic.

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Easy & Fast process with SmartBiz

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