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SmartBiz Loan Review

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Reviews 16,364

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Michael Graw
Michael Graw
May. 24, 20224 min read

SmartBiz summary

SmartBiz is an AI-powered small business financing platform equipping entrepreneurs with access to the right capital at the right time. SmartBiz connects borrowers with more than $9 billion in financing while increasing efficiency for its network of banks and lending partners. More than 230,000 entrepreneurs have utilized SmartBiz to access the funding they need to grow, with 60% of loans made to minority, women, or veteran-owned businesses.

Pros

  • Speeds up the SBA loan process
  • Offers competitive rates

Cons

  • Strict financial requirements
SmartBizat a glance
4.4

Editorial score

Online experience

Has learning resources, access to rates, mobile app

5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

4.0

Variety of loan types

Offers most loan types

4.0

Loan amount range

Up to $350K

5.0

Eligibility

Doesn't cover bad credit, low revenue, new businesses

4.0

SmartBiz SmartBiz View Rates

Overview

SmartBiz was named the Top Small Business Lending Platform by LendIt Fintech® in 2022 for excellence in keeping the economy running through successful loan performance, volume, growth, product diversity, and innovation. Founded in 2009 and headquartered in San Francisco and Austin, SmartBiz is backed by Venrock, Investor Growth Capital, First Round Capital, Baseline Ventures, and Uncork Capital. 

Why SmartBiz Is Good For Your Business

If your business has been around for at least two years and has a strong financial record, SmartBiz is one of the most attractive SBA lending marketplaces available. The lenders that SmartBiz works with offer SBA loan interest rates as low as 6.25%*. In addition, SmartBiz is free to use when applying for SBA loans and you can get money in as little as 7 days after being approved by a partner lender. 

Loan Features

SmartBiz offers several different types of loans for small businesses. The main type of loan offered by this platform is an SBA 7(a) loan, which is available in amounts from $30,000 to $350,000 for business growth. SmartBiz’s partner lenders also offer traditional bank term loans, which come with fewer restrictions but higher interest rates and monthly payments.

  • SBA 7(a) business expansion loans
  • Bank term loans

Application Process

SmartBiz speeds up the SBA loan application process by enabling you to prequalify. The prequalification process requires information about your business’s financial history and revenue, as well as helps you fill out the paperwork required for an SBA loan. Prequalification involves a soft credit pull that won’t harm your credit.

If you prequalify, SmartBiz will then match you with a partner lender. The partner lender will help you finalize your loan application, which requires a hard credit pull. Typically, you can complete the SBA loan process within a few weeks and receive money within 7 days of being approved.

How Much Can You Borrow?

The amount you can borrow through SmartBiz’s partner lenders varies depending on the type of loan your business needs:

  • SBA 7(a) business expansion loans: $30,000 to $350,000
  • Bank term loans: $30,000 to $350,000

Repayment Terms

SBA 7(a) loans have a longer repayment term from 10-25 years. In addition, they receive reduced interest rates since they are backed by the government. Traditional bank term loans have a shorter repayment term (2, 3 or 5 year repayment) and higher interest rates:

  • SBA 7(a) business expansion loans: starting at 6.73% APR, 10-25 years
  • Bank term loans: starting at 9.67%, 2-5 years

How Safe Is It?

SmartBiz uses 256-bit encryption to protect all clients’ personal and financial data - the same level of encryption used by most banks. The company also has a very transparent privacy policy that makes it clear that SmartBiz doesn’t sell clients’ information.

Help & Support

SmartBiz offers customer support by phone, email, and live chat from 7:00 am to 5:00 pm PT, Monday to Friday.

Phone: 866-283-8726

Email: support@smartbizloans.com

Summary

SmartBiz streamlines the process of getting an SBA or bank term loan for your small business. The platform has strict financial requirements but offers low-interest rates through its network of partner lenders. SmartBiz helps your business prequalify for a loan with a soft credit check and offers customer support 5 days a week.

Physical Address

SmartBiz, 433 California Street, San Francisco, CA 94104

SmartBiz SmartBiz View Rates

Disclaimer

*SBA loans from banks in the SmartBiz network have a fixed rate of Prime Rate plus 2.75% to 3.75% or a variable rate of Prime Rate plus 2.75% to 3.75%.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

SmartBiz
SmartBiz
ExcellentReviews 16,364
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  • author
    C. Y
    Aug 08, 2022
    Truly Amazing company

    I am very pleased with Smartbizloans.com and even more so with my rep Chris Schreiber. They were able to get me the results I needed and helped me through out the entire process. I highly recommend any small biz in need of funding to let these guys work their magic for you.

    ...

  • author
    customer
    Aug 01, 2022
    Best Credit Facility

    Fast, Good attention, delivered promised results!

    ...

  • author
    Daysi Rivas
    Jul 21, 2022
    Se me hace muy bien que ayuden a los…

    Se me hace muy bien que ayuden a los aplicantes, ya que los momentos que estamos viviendo son muy difíciles y necesitamos apoyo. Muchas bendiciones

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  • author
    Thu Le
    Jul 09, 2022
    The staff was amazing.5 stars

    The staff was amazing.5 stars

    ...

  • author
    Henry Pham
    Jul 06, 2022
    Joseph was excellent

    Joseph was excellent. He was performing his job beyond the ordinary. Highly recommended.

    ...

  • author
    Eric Walker
    Jul 07, 2022
    Great Experience

    Great Experience Smart Biz was exceptional. He made the process go extremely easy. He was always available for questions and was great on following up.

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  • author
    customer. Alex reyes
    Jun 29, 2022
    good jaband good atention thanks

    good jaband good atention thanks

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  • author
    Zeinab Chahine
    Jul 07, 2022
    Karena was so great to work with

    Karena was so great to work with! I had a great experience and I am thankful to be working with Karen! Great client services and so patient

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  • author
    customer
    Jun 16, 2022
    Extremely smooth and simple process…

    Extremely smooth and simple process working with the team. Everyone was on top of their game and I was surprised at just how quickly everything took place. The rates are great and the terms very favorable.

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  • author
    Tim
    Jul 08, 2022
    SmartBiz was great

    SmartBiz was great! Very responsive and a pleasure to work with. This is third time using SmartBiz and will be going back in the future if needed. I would recommend them to anyone who needs business funding at a reasonable rate.

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  • author
    Bill R
    Jul 07, 2022
    This was a difficult process but our…

    This was a difficult process but our representative was tenacious with details and got the job done for us with excellence. Kudo's to our Rep.

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  • author
    ENYERMY HAIR SOLUTION
    Jul 07, 2022
    Best experience ever with business loan.

    The process was fast and easy, It took only a week to get the approval. I would recommend smartBiz 100%. Definitely they will be always my First option to keep growing my business.

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  • author
    Troy
    May 14, 2022
    It was great I got a loan very easily

    It was great I got a loan very easily. I just filled out an easy application and they did the rest. Thanks

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  • author
    A D
    May 10, 2022
    My experience with SmartBiz was one of…

    My experience with SmartBiz was one of the most easiest loan processes I've ever experienced. Rob and Chris both are the best! Very professional, knowledgeable and a pleasure to deal with. If you are in need of a business loan, please let SmartBiz be your first choice, I promise it was smooth sailing!!!!

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  • author
    customer
    Apr 13, 2022
    Great customer service

    Great customer service, attention to detail, communication and choices.

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  • author
    Dana
    Jul 09, 2022
    Painless!

    Thanks to SmartBiz, we are breathing easier today! My small grooming salon is growing fast and this loan will help with our growing pains! The process was easy and painless! The attention to our small business made us feel big!

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  • author
    Teresa Silva
    Apr 05, 2022
    SmartBiz helped our small salon out…

    SmartBiz helped our small salon out during the Covid epidemic when know one else would. I was beginning to lose all hope on keeping our salon open. Thank you so SmartBiz for having our back!🥰

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  • author
    Tyson R
    Mar 31, 2022
    Our account manager Pam Lopez was…

    Our account manager Pam Lopez was amazing, kept us up to date on what was happening and where we were in the process. It was a very smooth transaction.

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  • author
    Don K.
    Mar 26, 2022
    Kevin Richgels

    Kevin Richgels walked me thru the process and made it seem doable.... even with the mountain of paperwork needed to get to the finish line. He was right there with me every step of the stressful way. I would recommend anyone to work with Kevin and his staff. Thank you!

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  • author
    JP
    Mar 12, 2022
    Excellent follow up and…

    Excellent follow up and professionalism. Almost too good to be true, but it was true!

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  • author
    Anthony Barfield
    Mar 11, 2022
    An excellent company to help small…

    An excellent company to help small businesses to get funding.

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  • author
    Keith Bryan
    Feb 24, 2022
    Great to work with

    Great to work with, however, i believe because Nick Hogan is super good at what he does!!!

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  • author
    Vanessa Carter- OneViewCommunications
    Feb 11, 2022
    I worked with SmartBiz Loans to Apply…

    I worked with SmartBiz Loans to Apply for an SBA loan. It was a great experience and it also gave me an opportunity to think about my business from a lender's perspective, which was very helpful in evaluating our business. The person assigned to my application process, David L., was amazing to work with; he was very responsive and made the process easy to understand. Each request was explained so that we were always on the same page, which made it easy to gather all documentation, because you knew exactly why it was required. Just a great experience. I would recommend SmartBiz to anyone seeking SBA or other funding for their business.

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  • author
    car
    Feb 08, 2022
    Fair

    Nobody can explain you, when you call nobody answer the phone

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  • author
    Angie
    Feb 05, 2022
    Chris Schreiber was professional

    Chris Schreiber was professional, helpful, thorough, and friendly. My SBA got approved, so I’m ver excited. Again thanks to Chris Schreiber and SmartBiz for making the process as seamless as possible.

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  • author
    customer
    Dec 21, 2021
    The best at what they do…

    The best at what they do…

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  • author
    Mike M.
    Dec 15, 2021
    Fantastic experience

    Fantastic experience! The entire team that I worked with, specifically Pamela did a FIRST CLASS job. Communication was on point, I was in the loop every step of the way. Glad I chose SmartBiz Loans for our SBA needs.

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  • author
    customer
    Dec 12, 2021
    Excellent job every step of the way

    Excellent job every step of the way. Smart Biz sets the standard for how loans should be processed.

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  • author
    ANNETTE THOMPSON
    Dec 16, 2021
    we were prequalified for $90,000 sept…

    we were prequalified for $90,000 sept 2021, had to wait til dec 2021 that we didnt meet minimum requirements for $30,000 loan. we really needed help to maintain and grow our business and smartbiz let us down. shame on you smartbiz. we were shut down during the height of pandemic we came back with lost of about 30% of a business and wanted to provide a safer service, where do we go from here? No reply from Smartbiz!

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  • author
    MelCo Logistics LLC
    Dec 05, 2021
    Very Satisfied

    Although the process requires a lot of documentation, our relationship manager was very helpful in helping us gathering the necessary documents -and patient by the way- and answering all of our questions in a timely manner. We are very satisfied with the service and impressed with the speed of the entire process.

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  • author
    customer
    Dec 04, 2021
    Thanks to SmartBiz for helping me to…

    Thanks to SmartBiz for helping me to get a SBA loan, Matt Miller was Great!!! He make everything really easy and he really knows what he is doing.

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  • author
    Kelly Heard
    Nov 30, 2021
    Smartbiz Loans was absolutely Fantastic…

    Smartbiz Loans was absolutely Fantastic to work with them . Process was expedient & flawless . Digital customer service kept us informed as to the status & expected time frames regarding approval & receiving funds . We could not be more pleased with exceptional handling of our loan !!!

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  • author
    customer
    Nov 18, 2021
    They were excellent on their process…

    They were excellent on their process and the request was quick

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  • author
    Repeat Customer
    Nov 15, 2021
    Good Process

    The Smartbiz process is very helpful in organizing a complex application process.

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  • author
    customer
    Nov 14, 2021
    Awesome process !!!!

    Smart by made this process so easy!! Will be using them again !! They are so nice and helpful!! Any business owner should give them a try before going anywhere else!!!

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  • author
    Michael Bigler
    Nov 08, 2021
    SmartBiz helps with our growing pains

    Our healthcare business had been growing very quickly over the past 4 years. We had been using short term financing to fill our financial needs during this period, but it was becoming too expensive. We turned to SmartBiz for help and they delivered! We would like to recognize Chris Schreiber on their team for all of the work he put in to get this SBA loan approved. Thanks to SmartBiz we have freed up the capital we need to continue growing.

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  • author
    customer
    Nov 01, 2021
    Thank you for your services.

    Thank you for your services.

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  • author
    customer
    Oct 27, 2021
    Loan process

    It was a smooth experience working with you, you kept updating me all the time, that made me feel valued a lot. That was the best experience to me, ever with any banking institution. Thank you a million times.

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  • author
    David Hayes
    Nov 02, 2021
    I have been personally contacted by…

    SmartBiz... we were failed by this company. I don’t know if I’ll ever get the $83.700.00 in PPP that could really help my business, but I will keep my fingers crossed. On or about 7/14 I received a phone call from someone in the legal department. I believe this was because of the 2 negative reviews I posted. This individual told me that the reason I could complete my application was because I did not get it in on time. Although I submitted it well before the cutoff date of May 31st. I explained to them that this is not true and relayed everything I did from 5/27 – 5/31 and the email exchanges. I also let them know I was filing a complaint with the SBA and Washington State Attorney General. They did not apologize and dismissed me out of hand. I was shocked and appalled that someone would call and lie to me from the legal department of SmartBiz. Because we could not move forward, I then looked up a way to get it processed from the SBA site and SmartBiz was at the top of the list. May 27st, 2021 I started my application and proceeded to through their process. After clearing all the hurdles and submitting all documentation I came to the “Bank Verification” page. I submitted my account and routing numbers into the form. I received a notification that the numbers were incorrect. I double checked the numbers and again, called my bank to confirm and received the same notification. Note: I am not unfamiliar with computers, Browsers or the internet because I worked for Microsoft from 2009 -2014 and ran a partner division as a Sr. Director. SmartBiz allowed me to save my work so after saving it I restarted by browser, logged in and continued working. I was able to enter my bank information but this time I received a message that they could not securely connect because the banks security protocol was outdated. This seem odd to me considering I had just had a vendor complete a direct deposit into my business account. I also called the bank again to confirm this and they assured me that the Two-Factor Verification process was update and working properly. I tried again and received the same message. My guess is that SmartBiz did not have the proper protocols updated or in place for Washington Trust and possibly other banks as well. I immediately called the number on their website 1.866.283.8726. After listening to the message that directed me to the PPP department, I left a message. In turn I emailed support at smartbiz In short SmartBiz failed me and others. To the reply below. I met all the qualifications, the issue was your back end could not verity the account. After talking to my bank in detail, they did not understand why your system could not connect when others could and did. I personally know someone that went through another 3 party provider at the same bank and they were processed. Their loan was done 1 day after mine. After talking with the SBA as well, you should have called and done everything you could to verify the bank account and not just left it to automation. Once the application was submitted, you were responsible to complete the application process. You Failed and I did get a call. My girlfriend was standing right there while the phone was on speaker. It may have not been the legal dept. but it was one of your reps. I can see from others they had the same issue or other issues. I hope that the letters sent to the CA AG, SBA and my political reps find their way to your door. Again... you and your company failed.

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  • author
    Trina Barr
    Oct 10, 2021
    Unbelievable service

    Unbelievable service. They get it done. Brian Watson was phenomenal.

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  • author
    cNu Finishes painting , Inc.
    Oct 08, 2021
    all application process was easy and…

    all application process was easy and clear

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  • author
    Lindsey C. Holmes
    Sep 23, 2021
    They are the most unprofessional…

    They are the most unprofessional company that I’ve ever worked with. I worked with them as a broker for the PPP. Only about about 20 of my 300 clients were approved and honestly I don’t believe they submitted them as this was the second draw for many of them. Their process should have been easier. They didn’t even send decline notices. They kept these people holding on to hope for months until the program timed out. On top of all of this, it is now 6 months after the program ended and I haven’t received one Broker’s fee for my clients. They are supposed to pay out in 2 weeks… they also lied about the percentage they would pay brokers. It’s publicized as 2% in their dashboard. They’ve decided to pay 1% - if they ever pay. SmartBiz is in one word terrible.

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  • author
    Nelson Calix
    Sep 22, 2021
    Awesome 👏🏻 Service

    Awesome 👏🏻 Service

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  • author
    Allison Woest
    Sep 21, 2021
    Thanks to SmartBiz my PPP loan…

    Thanks to SmartBiz my PPP loan application was simple and quick!

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  • author
    sie Barro
    Sep 21, 2021
    We love you

    We love you. I told you thank you

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  • author
    Alexander Innes
    Sep 19, 2021
    I'm very happy with Smartbiz loans

    I'm very happy with the professional, smooth and fast process for applying for and getting my SBA loan. They have a very good application menu for collecting my paperwork with a lot of help along the way. Their loan manager Teddy was very helpful and treated me in a very professional manner. SmartBiz is a top of the mark company, Thank you very much.

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  • author
    customer
    Sep 17, 2021
    Great Experience

    The experience and process could not have been more smooth and easy. Their communication and follow up has been perfect.

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  • author
    TrashProp
    Sep 15, 2021
    So far

    So far, very good! Very easy and straightforward process in getting help and applying for forgiveness. Thank you!

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  • author
    Gregory Rivine
    Sep 10, 2021
    Very unprofessional

    Very unprofessional, no attention to detail. Took their sweet time to deal with my PPP-2 application, then after the deadline of the program emailed me that paperwork wasn't in order. Which is incorrect. It was all perfectly organized, filed and submitted to them.. So basically they "cost" me 20K of a loan that I did not get. Because of their unprofessionalism.. Gregory

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  • author
    customer
    Sep 09, 2021
    This process was quick and easy with no…

    This process was quick and easy with no red tape.

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  • author
    customer
    Sep 07, 2021
    The whole process was very difficult

    The whole process was very difficult. Very bad to no customer service mixed messages. Took me the whole day to upload documents because smartbiz website would not upload. Couldn't verify my identity until I made a complaint with Burea of Finance. recieved a call a few days later. First time I ever spoke with anyone. I am trying to apply for loan forgiveness but once again no customer service from smartbiz or Lendistry. Cant get loan number.

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  • author
    customer
    Sep 06, 2021
    SmartBiz was very prompt and efficient…

    SmartBiz was very prompt and efficient with getting my PPP approved I was very happy with their professionalism

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  • author
    customer
    Sep 03, 2021
    Grateful

    I am very grateful for all the help I received from SmartBiz, they were helpful with my loan, and responding all my emails

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  • author
    Jen
    Sep 02, 2021
    Smartbiz Issue with Second PPP

    Smartbiz caused me to not get a second PPP I was entitled to because of inaccurate questions about the first draw needing to be completely used. I had only received my first draw mid April.

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  • author
    Alfredo
    Sep 02, 2021
    Half way. Now the Hard Part

    Please assist me in finding out how to get my loans forgiven. I need explanation and direction on who and where do I send my docs and information to. Please call on send me instructions Alfredo 909-721-8315

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  • author
    Allison Nash
    Sep 01, 2021
    Excellant Company

    Extremely helpful and professional from day 1. Very pleased!

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  • author
    Customer Edward Bee
    Sep 01, 2021
    SmartBiz Came Through For Me

    After my experience with my first PPP loan, I decided to not depend on just one application for my second PPP loan. I used three different sources for my 2nd loan and SmartBiz came through the quickest. The funds were running out and I am glad I used SmartBiz! I would not hesitate to use them again. Thanks!

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  • author
    LaShana Lewis
    Aug 31, 2021
    Great process / needs a little heads-up…

    Great process / needs a little heads-up time. Overall, I cannot complain about the process, in detail. It's one of the better loan companies I've dealt with, across the board. The only thing that surprised me was the short turnaround that I needed with signing documents. Fortunately, I was able to fill out the majority of what I needed on my phone, but I almost missed the deadline! Thankfully, everything went through without a hitch, but I'd like a little more heads up when it comes to when documents might be coming my way (i.e. expect some document-signing in a week or two). That way, when I'm planning to be out of town, I can anticipate if I'd need my laptop. Overall, love the system and grateful for the service!

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  • author
    customer
    Aug 29, 2021
    Very good customer service.

    Very good customer service.

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  • author
    customer
    Aug 28, 2021
    Great

    Great ... Awesome Service

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  • author
    customer
    Aug 28, 2021
    Awesome services

    Awesome services

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  • author
    Salangi
    Aug 28, 2021
    My SmartBiz experience was great

    My SmartBiz experience was great! It was simple and easy to navigate through their site and the one time I had to call in, the representative was attentive and knowledgeable.

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  • author
    Lee Heiss
    Aug 27, 2021
    Wonderful Customer Service

    SmartBiz made the process of getting our SBA loan a breeze! Jimmy was so helpful, knowledgeable, and easy to work with. The turnaround time he provided was excellent! Thank you SmartBiz for all your hard work. I will definitely be using you again in the future.

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  • author
    customer
    Aug 26, 2021
    Great service and very helpful.

    Great service and very helpful.

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  • author
    Travis combs
    Aug 25, 2021
    Wanted to thankyou for the help that…

    Wanted to thankyou for the help that was much needed. I'm thankful for the fast response and the fast response in funding me the loan money thanks again! Rated at 5 stars !! Sincerely Owner: Travis combs Shoreline and shine.

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  • author
    John
    Aug 25, 2021
    No response.

    Applied in mid June, two months later I have yet to hear anything. Avoid

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  • author
    Michelle Beasley
    Aug 24, 2021
    Very accurate and professional

    Very accurate and professional just need to know when to apply for the forgiveness

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  • author
    customer
    Aug 23, 2021
    Horrible service

    Horrible service I was approved and also told funds were on the way only to be told later I won’t receive funds with little to no explanation at all

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  • author
    DAVID MITCHELL
    Aug 23, 2021
    App # 5735760

    Im trying to figure out why as soon as I sent my ID to the lender she cancelled my deposited returned loan that's after they got paid. The problem I have is the final loan contract

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  • author
    customer
    Aug 23, 2021
    We love martBiz

    We love martBiz

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  • author
    customer
    Aug 20, 2021
    Thank you.

    Thank you.. as a farmer it is not easy to pay bills with all that is going on. This money has really helped when we needed it.

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  • author
    customer
    Aug 18, 2021
    My broker was always helping me…

    My broker was always helping me throughout all the stages of my application and keeping me up to date

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  • author
    I hate reviews that are mandatory
    Aug 17, 2021
    ...............

    .....................

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  • author
    InLine
    Aug 13, 2021
    SmartBiz

    SmartBiz, has been a peace of mind for my company by making applying for loans a piece of cake, the correspondence and turnaround time is what customer service is about. Attempting to handle the PPP Loan process myself was not so easy going through our financial institution, there was always something more expected when the process should have been straight forward. Thanks, SmartBiz! My company will continue to use SmartBiz for its financial requests and assistance.

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  • author
    customer Larry
    Aug 13, 2021
    I had mistaken in the application…

    I had mistaken in the application process where I put a description of my business instead of my business name. The Smartbiz team corrected my mistake. Then they made it convenient and easy for me to resign my documents They also kept me informed of the reasons of the time it was taking to process the loan. Also I'm not sure how or why but I was sure I wasnt going to get approved until one day I checked my account and the money was there. I think the Smartbiz team worked some magic on my behalf. Thanks team Smartbiz

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  • author
    robert steele
    Aug 13, 2021
    Easy and great experience

    Easy and great experience. On the road to success !

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  • author
    customer
    Aug 12, 2021
    SBA Loan

    SmartBiz was able to secure an SBA loan for me in a matter of weeks. They were very responsive and easy to work with.

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  • author
    Jonathon Tuttle
    Aug 12, 2021
    Horrible & misleading company

    Horrible & misleading company. Dragged out the process while assuring me along the way it was proceeding only for me to have to continually contact them for a final update to learn that the loan was denied. Highly recommend avoiding!

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  • author
    customer
    Aug 10, 2021
    Everything was simple and easy!

    Everything was simple and easy! The website was ver helpful!

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  • author
    customer
    Aug 09, 2021
    Hello

    Hello, thank you very much for everything you have done for me and my family, I thank you very much and God bless you always 🙏

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  • author
    customer
    Aug 09, 2021
    Well my experience was very shaky

    Well my experience was very shaky. I was told I was approved for a loan then it said I wasn’t then all of a sudden I got funded. Very confusing and no one to get answers from so thank you but customer service needs improvement

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  • author
    Brian Prinsell
    Aug 07, 2021
    I was very please with our "Account…

    I was very please with our "Account Mgr" Travis Kozlovsky. He was knowledgeable and helpful and responsive and did a great job.

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  • author
    CRISSY BLANK
    Aug 07, 2021
    It was easy and secure

    It was easy and secure. Now I can stay afloat until this pandemic calms down. Thank you

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  • author
    Andre Zaremba
    Aug 07, 2021
    the way the handled my PPP loan was…

    the way the handled my PPP loan was unacceptable. They don't listen, contact or explain anything to you. They are robots not human being. Disgrace company.They don't deserve any star but was no option for zero.I can't not believe our government has anything to do with them.

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  • author
    customer
    Aug 06, 2021
    I would like to thank Smartbiz for a…

    I would like to thank Smartbiz for a job well.done this loan will deafently get my company back into gear I can't say thank yall enough but thank if I had to do a recommendation I would definitely recommend smartbiz yall rock thanks again

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  • author
    Luis Torres
    Aug 06, 2021
    I m very happy with the service…

    I m very happy with the service thanks you for all your helps....!!!

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  • author
    Frustrated Customer
    Aug 06, 2021
    I would suggest another company

    I went with SmartBiz because the Credit Union that my car loan is with suggested them and I trust the credit union. My SmartBiz PPP loan experience for the first round was very smooth and easy. In the second round, I was sent several messages about my loan being moved to other banks and then follow up messages saying that was incorrect. I also received messages about my application being incomplete and then was told I was rejected due to it's incompleteness (it was not incomplete). Workers stopped responding to me via email and then the rejection email said to call their 800 number to follow up with questions. When you call the number, it is only an automated message telling you to email them. I'm sure like everywhere else, they are understaffed and overwhelmed so I'm giving them 3 stars. My first loan process would receive 4.5 stars but the second one was a 1.5-2 at best. Luckily my funding bank ultimately did approve me despite multiple rejection letters from SmartBiz. I only found that out when the money deposited out of nowhere. Whenever I've logged on to my account in the past few months, my loan documents are sometimes available and other times it states that I have no documents. It's just a general mess.

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  • author
    customer
    Aug 06, 2021
    Very good and helpful

    Very good and helpful

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  • author
    customer
    Aug 06, 2021
    I appreciate your help thank you.

    I appreciate your help thank you.

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  • author
    customer
    Aug 06, 2021
    service was the lousiest I have ever…

    service was the lousiest I have ever seen. I spent 4 months trying to reach you. When I call your number, your voice mail says to contact you Via email. I wrote you several emails and never received a single reply. You are the worst of the worst. You should not be in business. Look are your ratings in the internet. I will not recommend you to my worst enemy.

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  • author
    customer
    Aug 05, 2021
    Terrible customer service

    Terrible customer service

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  • author
    Ben
    Aug 05, 2021
    world-class horrible

    I’ve never left a company review before, but they've earned it. SmartBiz has truly the worst customer service in the world.

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  • author
    customer
    Aug 05, 2021
    Easy to use platform

    Easy to use platform - other than a message saying we didn't' get the loan when we actually did. In the end it all worked out!

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  • author
    ms
    Aug 05, 2021
    Administrator

    SmartBiz was very active and helpful throughout processing of the application. Staff was very courteous and prompt in responding to any inquiry I may have. I liked working with SmarBiz.

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  • author
    customer
    Aug 05, 2021
    It took a long time and i was sent a…

    It took a long time and i was sent a rejection letter. I looked in my account one day and saw the money. Since they have been very helpful,

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  • author
    Entrepreneur
    Aug 05, 2021
    SmartBiz assisted my business needs…

    SmartBiz assisted my business needs during this time of uncertainty. I couldn't imagine doing this without their professional representatives.

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  • author
    Kim Marshall
    Aug 05, 2021
    Great Job Jamison!

    So this review is to highlight the hard work, patience, expertise and perseverance of Jamison Guy! with Smartbiz Loans. I was having a horrible experience and Jamison was willing to help! I cannot say enough about how much Jamison’s, professionalism and efforts meant to me! I am in hopes that Managers and Corporate, see this review. Jamison turned this from a-1 star to a 5 star experience! no kidding! As a professional it’s important to me when I see hard work like this highlighted!! great communication skills, superb listening skills, great response time, and expertise.. Please keep up the great work! Thanks again. Kimberly M

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  • author
    customer
    Aug 03, 2021
    Great experience and even with the…

    Great experience and even with the representatives

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  • author
    customer
    Aug 03, 2021
    Perfect

    Perfect, easy, documents no complicate.

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  • author
    customer. Alex reyes
    Aug 02, 2021
    5 star excelen

    5 star excelen

    ...

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