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SmartBiz Review

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Reviews 16,328

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Michael Graw
Michael Graw
May. 03, 20214 min read

SmartBiz summary

SmartBiz helps your small business navigate the SBA process by checking whether you prequalify and by matching you with a lender. Because SmartBiz only works with companies that have solid finances and good credit histories, its lending partners tend to offer low interest rates. Plus, the company can speed up the SBA loan process so your business can get the money it needs within a few weeks.

Pros

  • Speeds up the SBA loan process
  • Low interest rates

Cons

  • Strict financial requirements
  • 6% fee for bank term loans
SmartBizat a glance
4.0

Editorial score

Online experience

Has learning resources, access to rates, mobile app

5.0

Customer services and support

Limited ways of reaching lender

2.0

Variety of loan types

Offers most loan types

4.0

Loan amount range

Loan amount $500K+

5.0

Eligibility

Doesn't cover bad credit, low revenue, new businesses

4.0

SmartBiz SmartBiz View Rates

Overview 

SmartBiz is a lending marketplace that helps small business owners get the financing they need quickly. This platform works with a network of reliable SBA lenders to offer both SBA 7(a) loans and traditional bank term loans for small businesses. 

The most attractive thing about SmartBiz is that the lenders it works with generally offer attractive loan terms. Small businesses can get commercial real estate loans with an APR as low as 4.75% and business expansion loans with an APR as low as 6.00%. SBA loans have a repayment term from 10 to 25 years, which keeps monthly payments relatively affordable as well.

A key thing to note about SmartBiz is that it requires that applicants have strong financial and credit histories. The platform requires that business owners have a personal credit score of 640 for SBA loans and an annual income of at least $120,000 for loans up to $150,000.

Why SmartBiz Is Good For Your Business

If your business has been around for at least three years and has a strong financial record, SmartBiz is one of the most attractive SBA lending marketplaces available. The lenders that SmartBiz works with offer  SBA loan interest rates as low as 4.75%. In addition, SmartBiz is free to use when applying for SBA loans and you can get money in as little as 7 days after being approved by a partner lender.

Loan Features

SmartBiz offers several different types of loans for small businesses. The main type of loan offered by this platform is an SBA 7(a) loan, which is available in amounts from $500,000 to $5 million for commercial real estate purchases or $30,000 to $350,000 for business growth. SmartBiz’s partner lenders also offer traditional bank term loans, which come with fewer restrictions but higher interest rates and monthly payments.

  • SBA 7(a) commercial real estate loans
  • SBA 7(a) business expansion loans
  • Bank term loans

Application Process

SmartBiz speeds up the SBA loan application process by enabling you to prequalify. The prequalification process requires information about your business’s financial history and revenue, as well as helps you fill out the paperwork required for an SBA loan. Prequalification involves a soft credit pull that won’t harm your credit.

If you prequalify, SmartBiz will then match you with a partner lender. The partner lender will help you finalize your loan application, which requires a hard credit pull. Typically, you can complete the SBA loan process within a few weeks and receive money within 7 days of being approved.

How Much Can You Borrow? 

The amount you can borrow through SmartBiz’s partner lenders varies depending on the type of loan your business needs:

  • SBA 7(a) commercial real estate loans: $500,000 to $5 million
  • SBA 7(a) business expansion loans: $30,000 to $350,000
  • Bank term loans: $30,000 to $500,000

Repayment Terms

SBA 7(a) loans have a longer repayment term from 10-25 years. In addition, they receive reduced interest rates since they are backed by the government. Traditional bank term loans have a shorter repayment term (2-5 years) and higher interest rates:

  • SBA 7(a) commercial real estate loans: 4.75% APR, 10-25 years
  • SBA 7(a) business expansion loans: 6.00% APR, 10-25 years
  • Bank term loans: 11.67% - 31.66%, 2-5 years

How Safe Is It?

SmartBiz uses 256-bit encryption to protect all clients’ personal and financial data - the same level of encryption used by most banks. The company also has a very transparent privacy policy that makes it clear that SmartBiz doesn’t sell clients’ information.

Help & Support

SmartBiz offers customer support by phone, email, and live chat from 7:00 am to 5:00 pm PT, Monday to Friday.

Phone: 866-283-8726

Email: support@smartbizloans.com

Summary

SmartBiz streamlines the process of getting an SBA or bank term loan for your small business. The platform has strict financial requirements but offers low-interest rates through its network of partner lenders. SmartBiz helps your business prequalify for a loan with a soft credit check and offers customer support 5 days a week.

Physical Address

SmartBiz, 433 California Street, San Francisco, CA 94104

SmartBiz SmartBiz View Rates

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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SmartBiz
ExcellentReviews 16,328

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Trustpilot reviews

See what some costumers are saying about SmartBiz
SmartBiz
ExcellentReviews 16,328
on
Excellent
86%
Great
5%
Average
2%
Poor
1%
Bad
6%
  • author
    Nelson Calix
    2 days ago
    Awesome 👏🏻 Service

    Awesome 👏🏻 Service

    ...

  • author
    Lindsey C. Holmes
    13 hours ago
    They are the most unprofessional…

    They are the most unprofessional company that I’ve ever worked with. I worked with them as a broker for the PPP. Only about about 20 of my 300 clients were approved and honestly I don’t believe they submitted them as this was the second draw for many of them. Their process should have been easier. They didn’t even send decline notices. They kept these people holding on to hope for months until the program timed out. On top of all of this, it is now 6 months after the program ended and I haven’t received one Broker’s fee for my clients. They are supposed to pay out in 2 weeks… they also lied about the percentage they would pay brokers. It’s publicized as 2% in their dashboard. They’ve decided to pay 1% - if they ever pay. SmartBiz is in one word terrible.

    ...

  • author
    Allison Woest
    3 days ago
    Thanks to SmartBiz my PPP loan…

    Thanks to SmartBiz my PPP loan application was simple and quick!

    ...

  • author
    sie Barro
    3 days ago
    We love you

    We love you. I told you thank you

    ...

  • author
    Alexander Innes
    Sep 19, 2021
    I'm very happy with Smartbiz loans

    I'm very happy with the professional, smooth and fast process for applying for and getting my SBA loan. They have a very good application menu for collecting my paperwork with a lot of help along the way. Their loan manager Teddy was very helpful and treated me in a very professional manner. SmartBiz is a top of the mark company, Thank you very much.

    ...

  • author
    customer
    Sep 17, 2021
    Great Experience

    The experience and process could not have been more smooth and easy. Their communication and follow up has been perfect.

    ...

  • author
    TrashProp
    Sep 15, 2021
    So far

    So far, very good! Very easy and straightforward process in getting help and applying for forgiveness. Thank you!

    ...

  • author
    Gregory Rivine
    Sep 10, 2021
    Very unprofessional

    Very unprofessional, no attention to detail. Took their sweet time to deal with my PPP-2 application, then after the deadline of the program emailed me that paperwork wasn't in order. Which is incorrect. It was all perfectly organized, filed and submitted to them.. So basically they "cost" me 20K of a loan that I did not get. Because of their unprofessionalism.. Gregory

    ...

  • author
    customer
    Sep 09, 2021
    This process was quick and easy with no…

    This process was quick and easy with no red tape.

    ...

  • author
    customer
    Sep 07, 2021
    The whole process was very difficult

    The whole process was very difficult. Very bad to no customer service mixed messages. Took me the whole day to upload documents because smartbiz website would not upload. Couldn't verify my identity until I made a complaint with Burea of Finance. recieved a call a few days later. First time I ever spoke with anyone. I am trying to apply for loan forgiveness but once again no customer service from smartbiz or Lendistry. Cant get loan number.

    ...

  • author
    customer
    Sep 06, 2021
    SmartBiz was very prompt and efficient…

    SmartBiz was very prompt and efficient with getting my PPP approved I was very happy with their professionalism

    ...

  • author
    customer
    Sep 03, 2021
    Grateful

    I am very grateful for all the help I received from SmartBiz, they were helpful with my loan, and responding all my emails

    ...

  • author
    Jen
    Sep 02, 2021
    Smartbiz Issue with Second PPP

    Smartbiz caused me to not get a second PPP I was entitled to because of inaccurate questions about the first draw needing to be completely used. I had only received my first draw mid April.

    ...

  • author
    Alfredo
    Sep 02, 2021
    Half way. Now the Hard Part

    Please assist me in finding out how to get my loans forgiven. I need explanation and direction on who and where do I send my docs and information to. Please call on send me instructions Alfredo 909-721-8315

    ...

  • author
    Allison Nash
    Sep 01, 2021
    Excellant Company

    Extremely helpful and professional from day 1. Very pleased!

    ...

  • author
    Customer Edward Bee
    Sep 01, 2021
    SmartBiz Came Through For Me

    After my experience with my first PPP loan, I decided to not depend on just one application for my second PPP loan. I used three different sources for my 2nd loan and SmartBiz came through the quickest. The funds were running out and I am glad I used SmartBiz! I would not hesitate to use them again. Thanks!

    ...

  • author
    LaShana Lewis
    Aug 31, 2021
    Great process / needs a little heads-up…

    Great process / needs a little heads-up time. Overall, I cannot complain about the process, in detail. It's one of the better loan companies I've dealt with, across the board. The only thing that surprised me was the short turnaround that I needed with signing documents. Fortunately, I was able to fill out the majority of what I needed on my phone, but I almost missed the deadline! Thankfully, everything went through without a hitch, but I'd like a little more heads up when it comes to when documents might be coming my way (i.e. expect some document-signing in a week or two). That way, when I'm planning to be out of town, I can anticipate if I'd need my laptop. Overall, love the system and grateful for the service!

    ...

  • author
    customer
    Aug 29, 2021
    Very good customer service.

    Very good customer service.

    ...

  • author
    customer
    Aug 28, 2021
    Great

    Great ... Awesome Service

    ...

  • author
    customer
    Aug 28, 2021
    Awesome services

    Awesome services

    ...

  • author
    Salangi
    Aug 28, 2021
    My SmartBiz experience was great

    My SmartBiz experience was great! It was simple and easy to navigate through their site and the one time I had to call in, the representative was attentive and knowledgeable.

    ...

  • author
    Lee Heiss
    Aug 27, 2021
    Wonderful Customer Service

    SmartBiz made the process of getting our SBA loan a breeze! Jimmy was so helpful, knowledgeable, and easy to work with. The turnaround time he provided was excellent! Thank you SmartBiz for all your hard work. I will definitely be using you again in the future.

    ...

  • author
    customer
    Aug 26, 2021
    Great service and very helpful.

    Great service and very helpful.

    ...

  • author
    Travis combs
    Aug 25, 2021
    Wanted to thankyou for the help that…

    Wanted to thankyou for the help that was much needed. I'm thankful for the fast response and the fast response in funding me the loan money thanks again! Rated at 5 stars !! Sincerely Owner: Travis combs Shoreline and shine.

    ...

  • author
    John
    Aug 25, 2021
    No response.

    Applied in mid June, two months later I have yet to hear anything. Avoid

    ...

  • author
    Michelle Beasley
    Aug 24, 2021
    Very accurate and professional

    Very accurate and professional just need to know when to apply for the forgiveness

    ...

  • author
    customer
    Aug 23, 2021
    Horrible service

    Horrible service I was approved and also told funds were on the way only to be told later I won’t receive funds with little to no explanation at all

    ...

  • author
    DAVID MITCHELL
    Aug 23, 2021
    App # 5735760

    Im trying to figure out why as soon as I sent my ID to the lender she cancelled my deposited returned loan that's after they got paid. The problem I have is the final loan contract

    ...

  • author
    customer
    Aug 23, 2021
    We love martBiz

    We love martBiz

    ...

  • author
    customer
    Aug 20, 2021
    Thank you.

    Thank you.. as a farmer it is not easy to pay bills with all that is going on. This money has really helped when we needed it.

    ...

  • author
    customer
    Aug 18, 2021
    My broker was always helping me…

    My broker was always helping me throughout all the stages of my application and keeping me up to date

    ...

  • author
    I hate reviews that are mandatory
    Aug 17, 2021
    ...............

    .....................

    ...

  • author
    InLine
    Aug 13, 2021
    SmartBiz

    SmartBiz, has been a peace of mind for my company by making applying for loans a piece of cake, the correspondence and turnaround time is what customer service is about. Attempting to handle the PPP Loan process myself was not so easy going through our financial institution, there was always something more expected when the process should have been straight forward. Thanks, SmartBiz! My company will continue to use SmartBiz for its financial requests and assistance.

    ...

  • author
    customer Larry
    Aug 13, 2021
    I had mistaken in the application…

    I had mistaken in the application process where I put a description of my business instead of my business name. The Smartbiz team corrected my mistake. Then they made it convenient and easy for me to resign my documents They also kept me informed of the reasons of the time it was taking to process the loan. Also I'm not sure how or why but I was sure I wasnt going to get approved until one day I checked my account and the money was there. I think the Smartbiz team worked some magic on my behalf. Thanks team Smartbiz

    ...

  • author
    robert steele
    Aug 13, 2021
    Easy and great experience

    Easy and great experience. On the road to success !

    ...

  • author
    customer
    Aug 12, 2021
    SBA Loan

    SmartBiz was able to secure an SBA loan for me in a matter of weeks. They were very responsive and easy to work with.

    ...

  • author
    Jonathon Tuttle
    Aug 12, 2021
    Horrible & misleading company

    Horrible & misleading company. Dragged out the process while assuring me along the way it was proceeding only for me to have to continually contact them for a final update to learn that the loan was denied. Highly recommend avoiding!

    ...

  • author
    customer
    Aug 10, 2021
    Everything was simple and easy!

    Everything was simple and easy! The website was ver helpful!

    ...

  • author
    customer
    Aug 09, 2021
    Hello

    Hello, thank you very much for everything you have done for me and my family, I thank you very much and God bless you always 🙏

    ...

  • author
    customer
    Aug 09, 2021
    Well my experience was very shaky

    Well my experience was very shaky. I was told I was approved for a loan then it said I wasn’t then all of a sudden I got funded. Very confusing and no one to get answers from so thank you but customer service needs improvement

    ...

  • author
    Brian Prinsell
    Aug 07, 2021
    I was very please with our "Account…

    I was very please with our "Account Mgr" Travis Kozlovsky. He was knowledgeable and helpful and responsive and did a great job.

    ...

  • author
    CRISSY BLANK
    Aug 07, 2021
    It was easy and secure

    It was easy and secure. Now I can stay afloat until this pandemic calms down. Thank you

    ...

  • author
    Andre Zaremba
    Aug 07, 2021
    the way the handled my PPP loan was…

    the way the handled my PPP loan was unacceptable. They don't listen, contact or explain anything to you. They are robots not human being. Disgrace company.They don't deserve any star but was no option for zero.I can't not believe our government has anything to do with them.

    ...

  • author
    customer
    Aug 06, 2021
    I would like to thank Smartbiz for a…

    I would like to thank Smartbiz for a job well.done this loan will deafently get my company back into gear I can't say thank yall enough but thank if I had to do a recommendation I would definitely recommend smartbiz yall rock thanks again

    ...

  • author
    Luis Torres
    Aug 06, 2021
    I m very happy with the service…

    I m very happy with the service thanks you for all your helps....!!!

    ...

  • author
    Frustrated Customer
    Aug 06, 2021
    I would suggest another company

    I went with SmartBiz because the Credit Union that my car loan is with suggested them and I trust the credit union. My SmartBiz PPP loan experience for the first round was very smooth and easy. In the second round, I was sent several messages about my loan being moved to other banks and then follow up messages saying that was incorrect. I also received messages about my application being incomplete and then was told I was rejected due to it's incompleteness (it was not incomplete). Workers stopped responding to me via email and then the rejection email said to call their 800 number to follow up with questions. When you call the number, it is only an automated message telling you to email them. I'm sure like everywhere else, they are understaffed and overwhelmed so I'm giving them 3 stars. My first loan process would receive 4.5 stars but the second one was a 1.5-2 at best. Luckily my funding bank ultimately did approve me despite multiple rejection letters from SmartBiz. I only found that out when the money deposited out of nowhere. Whenever I've logged on to my account in the past few months, my loan documents are sometimes available and other times it states that I have no documents. It's just a general mess.

    ...

  • author
    customer
    Aug 06, 2021
    Very good and helpful

    Very good and helpful

    ...

  • author
    customer
    Aug 06, 2021
    I appreciate your help thank you.

    I appreciate your help thank you.

    ...

  • author
    customer
    Aug 06, 2021
    service was the lousiest I have ever…

    service was the lousiest I have ever seen. I spent 4 months trying to reach you. When I call your number, your voice mail says to contact you Via email. I wrote you several emails and never received a single reply. You are the worst of the worst. You should not be in business. Look are your ratings in the internet. I will not recommend you to my worst enemy.

    ...

  • author
    customer
    Aug 05, 2021
    Terrible customer service

    Terrible customer service

    ...

  • author
    Ben
    Aug 05, 2021
    world-class horrible

    I’ve never left a company review before, but they've earned it. SmartBiz has truly the worst customer service in the world.

    ...

  • author
    customer
    Aug 05, 2021
    Easy to use platform

    Easy to use platform - other than a message saying we didn't' get the loan when we actually did. In the end it all worked out!

    ...

  • author
    ms
    Aug 05, 2021
    Administrator

    SmartBiz was very active and helpful throughout processing of the application. Staff was very courteous and prompt in responding to any inquiry I may have. I liked working with SmarBiz.

    ...

  • author
    customer
    Aug 05, 2021
    It took a long time and i was sent a…

    It took a long time and i was sent a rejection letter. I looked in my account one day and saw the money. Since they have been very helpful,

    ...

  • author
    Entrepreneur
    Aug 05, 2021
    SmartBiz assisted my business needs…

    SmartBiz assisted my business needs during this time of uncertainty. I couldn't imagine doing this without their professional representatives.

    ...

  • author
    Kim Marshall
    Aug 05, 2021
    Great Job Jamison!

    So this review is to highlight the hard work, patience, expertise and perseverance of Jamison Guy! with Smartbiz Loans. I was having a horrible experience and Jamison was willing to help! I cannot say enough about how much Jamison’s, professionalism and efforts meant to me! I am in hopes that Managers and Corporate, see this review. Jamison turned this from a-1 star to a 5 star experience! no kidding! As a professional it’s important to me when I see hard work like this highlighted!! great communication skills, superb listening skills, great response time, and expertise.. Please keep up the great work! Thanks again. Kimberly M

    ...

  • author
    customer
    Aug 03, 2021
    Great experience and even with the…

    Great experience and even with the representatives

    ...

  • author
    customer
    Aug 03, 2021
    Perfect

    Perfect, easy, documents no complicate.

    ...

  • author
    customer. Alex reyes
    Aug 02, 2021
    5 star excelen

    5 star excelen

    ...

  • author
    customer
    Aug 02, 2021
    Great service

    Great service, and ease..... 2nd time using them

    ...

  • author
    customer James Bell
    Aug 02, 2021
    I had a great experience working with smartbiz

    I had a great experience working with smartbiz it was an experience that truly was a blessing for my business I like to thank you all James it was a great help to my business

    ...

  • author
    customer
    Aug 01, 2021
    Great

    Great didn't take long at all

    ...

  • author
    customer
    Jul 31, 2021
    I am happy

    I am happy they really did excellent job

    ...

  • author
    customer
    Jul 30, 2021
    Great service

    Great service and great communication via email.

    ...

  • author
    Liz Sommer
    Jul 29, 2021
    No Services Provided

    I applied for a PPP loan as an independent contractor through SmartBiz. After receiving a few emails implying things were going smoothly, communication from SmartBiz dropped off. When I followed up, I was informed that my loan was rejected and that it's too late to apply again. SmartBiz did not inform me why my loan was rejected or if it was due to something on my end or theirs. If I had been informed sooner, I could have reapplied with a different company. When I asked customer service why this happened, they did not give me a straight answer or take any responsibility for failing to provide services. SmartBiz has done nothing for me and I would not use it again or recommend it to a friend.

    ...

  • author
    customer
    Jul 29, 2021
    You guys are awesome

    You guys are awesome, when I will receive the 2nd portion.

    ...

  • author
    Lily
    Jul 29, 2021
    SmartBiz has kept me well informed

    SmartBiz has kept me well informed, and seems to have handled my load application very efficiently and effectively. Of course, I am on pins and needles waiting to hear more about the new forgiveness rules, and whether I will be eligible or not.

    ...

  • author
    PKN
    Jul 29, 2021
    I tried several times to complete my…

    I tried several times to complete my application. My bank information had changed (our account was hacked) so I needed to make a change. I emailed requests for assistance and in spite of receiving reminder emails to complete the application, no one ever responded to my requests. When I FINALLY did receive an email to offer assistance, the deadline had passed and no more applications were being accepted. We really needed the money as we are a husband and wife farming business and it surely would have helped keep us afloat instead of where we are now. I will only deal with real banks from here on out and not online whatevers that can't handle the volume.

    ...

  • author
    Ofelia K
    Jul 28, 2021
    Everything was great

    Everything was great. All the information, the updates, the process, the platform to apply. The deposit in my bank account. Excellent service :)Now, I just waiting when I can apply for forgiveness loan.

    ...

  • author
    ANGEL D
    Jul 28, 2021
    Excellent people working there

    Excellent people working there. Always answered my emails and guided me with the process to get the funds. Thank you

    ...

  • author
    Lillie H
    Jul 28, 2021
    SmartBiz is very professional and…

    SmartBiz was very professional and responsive in the processing of my PPP Loans. I was well informed during each step of the way in receiving my Loans and how to apply for forgiveness. Its platform was easy to use and very helpful to secure my loan for funding. Other Media sites were saying the program was running out of funding, but SmartBiz and its affiliates kept me informed and soothed my anxiety about where I was in the process. I would definitely do business with SmartBiz again.

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  • author
    customer
    Jul 28, 2021
    They were great and really helped me…

    They were great and really helped me out. Nothing bad to say about them

    ...

  • author
    customer
    Jul 27, 2021
    Simple

    Simple, easy to follow. Thanks!

    ...

  • author
    David
    Jul 28, 2021
    Terrible experience

    Terrible experience. I applied for a 7A and received one email back saying that my company was not approved for a PPP (which I didn't apply for). After reaching out, there was a disturbing radio silence of weeks before I got a response (which was made out to someone else). I've called and left 3 voice mails with 0 response. After I applied, I've received a strong increase in solicitation calls. Assuming they sold my information. DO NOT TRUST THEM WITH PERSONAL INFORMATION!!!!! I went through the more complex 7(a) process and on my back-end, says that It was a 7(a) submission -- but they keep saying it's for a PPP????

    ...

  • author
    Garcia Financiam Ventures
    Jul 27, 2021
    Excellent

    Excellent, oportun and Trust

    ...

  • author
    customer
    Jul 27, 2021
    Friendly

    Friendly, great communication through the process.

    ...

  • author
    Mimi
    Jul 26, 2021
    They encouarage you to apply for a…

    They encouarage you to apply for a loan, never tell you why you were denied then sell your name to comapnies that bother your constantly. Totally felt mislead after sending in all the correct papers needed. It is a scam.

    ...

  • author
    customer
    Jul 26, 2021
    Seamless

    Seamless; extremely satisfied with your service

    ...

  • author
    customer
    Jul 25, 2021
    It was a very easy

    It was a very easy, straight forward process to apply and get the PPO loan we needed. Thank you!

    ...

  • author
    Lin Lin
    Jul 25, 2021
    Easy application

    I applied SBA loan through SmartBiz, that was very easy and processed very smooth. And I recommended this company to my friend, she got same result.

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  • author
    customer
    Jul 25, 2021
    Smart biz kept me updated on the loan…

    Smart biz kept me updated on the loan process every step of the way. The whole approval process went smoothly. Thank you!

    ...

  • author
    customer
    Jul 24, 2021
    Excellent

    Excellent Very timely, professional and outstanding service provided throughout.

    ...

  • author
    customer
    Jul 24, 2021
    Thank you to everyone

    Thank you to everyone. Hayden Payne and the team are very very good! It is such a positive experience and it is so helpful and needed.

    ...

  • author
    Tsz Chiu
    Jul 24, 2021
    I got my loan is fast and easy.

    I got my loan is fast and easy.

    ...

  • author
    'Great Dane Care'
    Jul 24, 2021
    If I could give negative stars I…

    If I could give negative stars I would!!! Working with smart biz not only has proven to be time consuming and complicated it also is the reason I was unable to secure my second draw ppp before funding ran out and the deadline was reached. I was able to secure my first ppp through smart biz and it took over a month. When it came time to do my second draw, a process that should've been easy and quick, the first time I applied my application was withdrew, with zero explanation why. I contacted customer service and was told my 1st ppp hadn't even been funded yet which was clearly not true. Finally I was told I could apply again and after getting several emails from sba and the funding bank I thought it would be better to stick with smart biz and applied AGAIN for my second draw. I was told two weeks ago that I was denied. The whole time I was contacting anyone I could for answers about my status and got zero response. A few days ago I got an email stating I was in the funding process. Emailed them back asking what the heck was going on and got a response saying they were sorry but I was denied. I could've gotten my second draw from womply if the caweb would've showed my ppp as dispersed like it was. I missed out on funds that I more than qualified for because of smart biz and their complete lack of orginaztion and updated information. I still have no clue what really happened with my loan. Very very upsetting

    ...

  • author
    customer
    Jul 24, 2021
    It was very simple to do business with…

    It was very simple to do business with you all thanks a bunch

    ...

  • author
    customer
    Jul 24, 2021
    Didn’t finish my issue

    Didn’t finish my issue

    ...

  • author
    customer
    Jul 24, 2021
    Pro.

    Pro.. you guys are awesome..

    ...

  • author
    Steve Dawson
    Jul 24, 2021
    We applied for a round 2 PPP Loan and

    We applied for a round 2 PPP Loan and, after a normal time, were told that they had approved and passed our information along to SBA. A short time later, we were told SBA had assigned a number approving the loan. We've now waited for two months and there is no further responses to email other than generic language email and an inability to contact any who cares.

    ...

  • author
    customer
    Jul 23, 2021
    Customer Service was very helpful in…

    Customer Service was very helpful in getting my loan funded.

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  • author
    Alexine Kerr-Nation
    Jul 23, 2021
    It was such a pleasure working with…

    It was such a pleasure working with smart biz they made it easy and simple to handle .

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  • author
    doctorelw
    Jul 22, 2021
    SBA Loan

    Excellent experience. Brian Watson was exceptionally helpful. I highly recommend SmartBiz for their expertise, efficiency.

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  • author
    customer
    Jul 21, 2021
    Wonderful

    Wonderful job

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  • author
    Greta
    Jul 20, 2021
    They made the process so easy

    They made the process so easy. It was quick and simple.

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  • author
    customer
    Jul 20, 2021
    No Money Sent

    We were told several times in over a month our loan would be delivered. We still don't have it. We've reached out numerous times to have it checked on and we haven't received an answer back. I'd like to change my review to 5 stars because the process was good. But to have a good application process, but no money it's hard to give it more than 1 star.

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  • author
    customer
    Jul 20, 2021
    Excellent fast and easy

    Excellent fast and easy. Good job.

    ...

  • author
    TH Cleaners
    Jul 20, 2021
    Never again

    Had the worst expérience. Not helpful at all. Could not contact any one for any kind of question. They waited the program is over to say its décline and could not give à reason why. Just plain horrible service!

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  • author
    FAUSTINA
    Jul 20, 2021
    SMARTBIZ di a great job in helping me…

    SMARTBIZ di a great job in helping me with a PPP loan.

    ...

  • author
    waiting forever
    Jul 22, 2021
    Horrible

    Horrible. Cant call. Cant email, Wont even list their contact information. Incredibly poor service. Approved 4/2 still nothing 7/19 and no word or emails. Responding to Smartbiz 7/21/21: Unbelievable. In your reply you do not provide ANY contact info for this 'bank' . Even on your site or my 'Dashboard' there is no contact info for this 'bank'. Why couldn't you email this information to me or even call me in PRIVATE instead of posting it on Trust Pilot? How about contact information of somebody there??? STILL no way to solve this. Still no loan. Still very poor service.

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  • author
    Dwight Hannah
    Jul 19, 2021
    Double AA ++...very professional...

    Double AA ++...very professional...

    ...

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