SmartBiz Review

Awesome 👏🏻 Service

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They are the most unprofessional company that I’ve ever worked with. I worked with them as a broker for the PPP. Only about about 20 of my 300 clients were approved and honestly I don’t believe they submitted them as this was the second draw for many of them. Their process should have been easier. They didn’t even send decline notices. They kept these people holding on to hope for months until the program timed out. On top of all of this, it is now 6 months after the program ended and I haven’t received one Broker’s fee for my clients. They are supposed to pay out in 2 weeks… they also lied about the percentage they would pay brokers. It’s publicized as 2% in their dashboard. They’ve decided to pay 1% - if they ever pay. SmartBiz is in one word terrible.

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Thanks to SmartBiz my PPP loan application was simple and quick!

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We love you. I told you thank you

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I'm very happy with the professional, smooth and fast process for applying for and getting my SBA loan. They have a very good application menu for collecting my paperwork with a lot of help along the way. Their loan manager Teddy was very helpful and treated me in a very professional manner. SmartBiz is a top of the mark company, Thank you very much.

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The experience and process could not have been more smooth and easy. Their communication and follow up has been perfect.

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So far, very good! Very easy and straightforward process in getting help and applying for forgiveness. Thank you!

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Very unprofessional, no attention to detail. Took their sweet time to deal with my PPP-2 application, then after the deadline of the program emailed me that paperwork wasn't in order. Which is incorrect. It was all perfectly organized, filed and submitted to them.. So basically they "cost" me 20K of a loan that I did not get. Because of their unprofessionalism.. Gregory

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This process was quick and easy with no red tape.

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The whole process was very difficult. Very bad to no customer service mixed messages. Took me the whole day to upload documents because smartbiz website would not upload. Couldn't verify my identity until I made a complaint with Burea of Finance. recieved a call a few days later. First time I ever spoke with anyone. I am trying to apply for loan forgiveness but once again no customer service from smartbiz or Lendistry. Cant get loan number.

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SmartBiz was very prompt and efficient with getting my PPP approved I was very happy with their professionalism

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I am very grateful for all the help I received from SmartBiz, they were helpful with my loan, and responding all my emails

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Smartbiz caused me to not get a second PPP I was entitled to because of inaccurate questions about the first draw needing to be completely used. I had only received my first draw mid April.

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Please assist me in finding out how to get my loans forgiven. I need explanation and direction on who and where do I send my docs and information to. Please call on send me instructions Alfredo 909-721-8315

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Extremely helpful and professional from day 1. Very pleased!

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After my experience with my first PPP loan, I decided to not depend on just one application for my second PPP loan. I used three different sources for my 2nd loan and SmartBiz came through the quickest. The funds were running out and I am glad I used SmartBiz! I would not hesitate to use them again. Thanks!

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Great process / needs a little heads-up time. Overall, I cannot complain about the process, in detail. It's one of the better loan companies I've dealt with, across the board. The only thing that surprised me was the short turnaround that I needed with signing documents. Fortunately, I was able to fill out the majority of what I needed on my phone, but I almost missed the deadline! Thankfully, everything went through without a hitch, but I'd like a little more heads up when it comes to when documents might be coming my way (i.e. expect some document-signing in a week or two). That way, when I'm planning to be out of town, I can anticipate if I'd need my laptop. Overall, love the system and grateful for the service!

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Very good customer service.

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Great ... Awesome Service

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Awesome services

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My SmartBiz experience was great! It was simple and easy to navigate through their site and the one time I had to call in, the representative was attentive and knowledgeable.

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SmartBiz made the process of getting our SBA loan a breeze! Jimmy was so helpful, knowledgeable, and easy to work with. The turnaround time he provided was excellent! Thank you SmartBiz for all your hard work. I will definitely be using you again in the future.

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Great service and very helpful.

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Wanted to thankyou for the help that was much needed. I'm thankful for the fast response and the fast response in funding me the loan money thanks again! Rated at 5 stars !! Sincerely Owner: Travis combs Shoreline and shine.

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Applied in mid June, two months later I have yet to hear anything. Avoid

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Very accurate and professional just need to know when to apply for the forgiveness

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Horrible service I was approved and also told funds were on the way only to be told later I won’t receive funds with little to no explanation at all

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Im trying to figure out why as soon as I sent my ID to the lender she cancelled my deposited returned loan that's after they got paid. The problem I have is the final loan contract

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We love martBiz

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Thank you.. as a farmer it is not easy to pay bills with all that is going on. This money has really helped when we needed it.

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My broker was always helping me throughout all the stages of my application and keeping me up to date

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SmartBiz, has been a peace of mind for my company by making applying for loans a piece of cake, the correspondence and turnaround time is what customer service is about. Attempting to handle the PPP Loan process myself was not so easy going through our financial institution, there was always something more expected when the process should have been straight forward. Thanks, SmartBiz! My company will continue to use SmartBiz for its financial requests and assistance.

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I had mistaken in the application process where I put a description of my business instead of my business name. The Smartbiz team corrected my mistake. Then they made it convenient and easy for me to resign my documents They also kept me informed of the reasons of the time it was taking to process the loan. Also I'm not sure how or why but I was sure I wasnt going to get approved until one day I checked my account and the money was there. I think the Smartbiz team worked some magic on my behalf. Thanks team Smartbiz

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Easy and great experience. On the road to success !

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SmartBiz was able to secure an SBA loan for me in a matter of weeks. They were very responsive and easy to work with.

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Horrible & misleading company. Dragged out the process while assuring me along the way it was proceeding only for me to have to continually contact them for a final update to learn that the loan was denied. Highly recommend avoiding!

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Everything was simple and easy! The website was ver helpful!

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Hello, thank you very much for everything you have done for me and my family, I thank you very much and God bless you always 🙏

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Well my experience was very shaky. I was told I was approved for a loan then it said I wasn’t then all of a sudden I got funded. Very confusing and no one to get answers from so thank you but customer service needs improvement

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I was very please with our "Account Mgr" Travis Kozlovsky. He was knowledgeable and helpful and responsive and did a great job.

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It was easy and secure. Now I can stay afloat until this pandemic calms down. Thank you

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the way the handled my PPP loan was unacceptable. They don't listen, contact or explain anything to you. They are robots not human being. Disgrace company.They don't deserve any star but was no option for zero.I can't not believe our government has anything to do with them.

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I would like to thank Smartbiz for a job well.done this loan will deafently get my company back into gear I can't say thank yall enough but thank if I had to do a recommendation I would definitely recommend smartbiz yall rock thanks again

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I m very happy with the service thanks you for all your helps....!!!

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I went with SmartBiz because the Credit Union that my car loan is with suggested them and I trust the credit union. My SmartBiz PPP loan experience for the first round was very smooth and easy. In the second round, I was sent several messages about my loan being moved to other banks and then follow up messages saying that was incorrect. I also received messages about my application being incomplete and then was told I was rejected due to it's incompleteness (it was not incomplete). Workers stopped responding to me via email and then the rejection email said to call their 800 number to follow up with questions. When you call the number, it is only an automated message telling you to email them. I'm sure like everywhere else, they are understaffed and overwhelmed so I'm giving them 3 stars. My first loan process would receive 4.5 stars but the second one was a 1.5-2 at best. Luckily my funding bank ultimately did approve me despite multiple rejection letters from SmartBiz. I only found that out when the money deposited out of nowhere. Whenever I've logged on to my account in the past few months, my loan documents are sometimes available and other times it states that I have no documents. It's just a general mess.

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Very good and helpful

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I appreciate your help thank you.

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service was the lousiest I have ever seen. I spent 4 months trying to reach you. When I call your number, your voice mail says to contact you Via email. I wrote you several emails and never received a single reply. You are the worst of the worst. You should not be in business. Look are your ratings in the internet. I will not recommend you to my worst enemy.

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Terrible customer service

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I’ve never left a company review before, but they've earned it. SmartBiz has truly the worst customer service in the world.

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Easy to use platform - other than a message saying we didn't' get the loan when we actually did. In the end it all worked out!

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SmartBiz was very active and helpful throughout processing of the application. Staff was very courteous and prompt in responding to any inquiry I may have. I liked working with SmarBiz.

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It took a long time and i was sent a rejection letter. I looked in my account one day and saw the money. Since they have been very helpful,

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SmartBiz assisted my business needs during this time of uncertainty. I couldn't imagine doing this without their professional representatives.

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So this review is to highlight the hard work, patience, expertise and perseverance of Jamison Guy! with Smartbiz Loans. I was having a horrible experience and Jamison was willing to help! I cannot say enough about how much Jamison’s, professionalism and efforts meant to me! I am in hopes that Managers and Corporate, see this review. Jamison turned this from a-1 star to a 5 star experience! no kidding! As a professional it’s important to me when I see hard work like this highlighted!! great communication skills, superb listening skills, great response time, and expertise.. Please keep up the great work! Thanks again. Kimberly M

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Great experience and even with the representatives

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Perfect, easy, documents no complicate.

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5 star excelen

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Great service, and ease..... 2nd time using them

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I had a great experience working with smartbiz it was an experience that truly was a blessing for my business I like to thank you all James it was a great help to my business

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Great didn't take long at all

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I am happy they really did excellent job

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Great service and great communication via email.

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I applied for a PPP loan as an independent contractor through SmartBiz. After receiving a few emails implying things were going smoothly, communication from SmartBiz dropped off. When I followed up, I was informed that my loan was rejected and that it's too late to apply again. SmartBiz did not inform me why my loan was rejected or if it was due to something on my end or theirs. If I had been informed sooner, I could have reapplied with a different company. When I asked customer service why this happened, they did not give me a straight answer or take any responsibility for failing to provide services. SmartBiz has done nothing for me and I would not use it again or recommend it to a friend.

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You guys are awesome, when I will receive the 2nd portion.

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SmartBiz has kept me well informed, and seems to have handled my load application very efficiently and effectively. Of course, I am on pins and needles waiting to hear more about the new forgiveness rules, and whether I will be eligible or not.

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I tried several times to complete my application. My bank information had changed (our account was hacked) so I needed to make a change. I emailed requests for assistance and in spite of receiving reminder emails to complete the application, no one ever responded to my requests. When I FINALLY did receive an email to offer assistance, the deadline had passed and no more applications were being accepted. We really needed the money as we are a husband and wife farming business and it surely would have helped keep us afloat instead of where we are now. I will only deal with real banks from here on out and not online whatevers that can't handle the volume.

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Everything was great. All the information, the updates, the process, the platform to apply. The deposit in my bank account. Excellent service :)Now, I just waiting when I can apply for forgiveness loan.

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Excellent people working there. Always answered my emails and guided me with the process to get the funds. Thank you

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SmartBiz was very professional and responsive in the processing of my PPP Loans. I was well informed during each step of the way in receiving my Loans and how to apply for forgiveness. Its platform was easy to use and very helpful to secure my loan for funding. Other Media sites were saying the program was running out of funding, but SmartBiz and its affiliates kept me informed and soothed my anxiety about where I was in the process. I would definitely do business with SmartBiz again.

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They were great and really helped me out. Nothing bad to say about them

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Simple, easy to follow. Thanks!

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Terrible experience. I applied for a 7A and received one email back saying that my company was not approved for a PPP (which I didn't apply for). After reaching out, there was a disturbing radio silence of weeks before I got a response (which was made out to someone else). I've called and left 3 voice mails with 0 response. After I applied, I've received a strong increase in solicitation calls. Assuming they sold my information. DO NOT TRUST THEM WITH PERSONAL INFORMATION!!!!! I went through the more complex 7(a) process and on my back-end, says that It was a 7(a) submission -- but they keep saying it's for a PPP????

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Excellent, oportun and Trust

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Friendly, great communication through the process.

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They encouarage you to apply for a loan, never tell you why you were denied then sell your name to comapnies that bother your constantly. Totally felt mislead after sending in all the correct papers needed. It is a scam.

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Seamless; extremely satisfied with your service

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It was a very easy, straight forward process to apply and get the PPO loan we needed. Thank you!

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I applied SBA loan through SmartBiz, that was very easy and processed very smooth. And I recommended this company to my friend, she got same result.

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Smart biz kept me updated on the loan process every step of the way. The whole approval process went smoothly. Thank you!

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Excellent Very timely, professional and outstanding service provided throughout.

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Thank you to everyone. Hayden Payne and the team are very very good! It is such a positive experience and it is so helpful and needed.

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I got my loan is fast and easy.

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If I could give negative stars I would!!! Working with smart biz not only has proven to be time consuming and complicated it also is the reason I was unable to secure my second draw ppp before funding ran out and the deadline was reached. I was able to secure my first ppp through smart biz and it took over a month. When it came time to do my second draw, a process that should've been easy and quick, the first time I applied my application was withdrew, with zero explanation why. I contacted customer service and was told my 1st ppp hadn't even been funded yet which was clearly not true. Finally I was told I could apply again and after getting several emails from sba and the funding bank I thought it would be better to stick with smart biz and applied AGAIN for my second draw. I was told two weeks ago that I was denied. The whole time I was contacting anyone I could for answers about my status and got zero response. A few days ago I got an email stating I was in the funding process. Emailed them back asking what the heck was going on and got a response saying they were sorry but I was denied. I could've gotten my second draw from womply if the caweb would've showed my ppp as dispersed like it was. I missed out on funds that I more than qualified for because of smart biz and their complete lack of orginaztion and updated information. I still have no clue what really happened with my loan. Very very upsetting

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It was very simple to do business with you all thanks a bunch

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Didn’t finish my issue

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Pro.. you guys are awesome..

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We applied for a round 2 PPP Loan and, after a normal time, were told that they had approved and passed our information along to SBA. A short time later, we were told SBA had assigned a number approving the loan. We've now waited for two months and there is no further responses to email other than generic language email and an inability to contact any who cares.

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Customer Service was very helpful in getting my loan funded.

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It was such a pleasure working with smart biz they made it easy and simple to handle .

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Excellent experience. Brian Watson was exceptionally helpful. I highly recommend SmartBiz for their expertise, efficiency.

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Wonderful job

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They made the process so easy. It was quick and simple.

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We were told several times in over a month our loan would be delivered. We still don't have it. We've reached out numerous times to have it checked on and we haven't received an answer back. I'd like to change my review to 5 stars because the process was good. But to have a good application process, but no money it's hard to give it more than 1 star.

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Excellent fast and easy. Good job.

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Had the worst expérience. Not helpful at all. Could not contact any one for any kind of question. They waited the program is over to say its décline and could not give à reason why. Just plain horrible service!

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SMARTBIZ di a great job in helping me with a PPP loan.

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Horrible. Cant call. Cant email, Wont even list their contact information. Incredibly poor service. Approved 4/2 still nothing 7/19 and no word or emails. Responding to Smartbiz 7/21/21: Unbelievable. In your reply you do not provide ANY contact info for this 'bank' . Even on your site or my 'Dashboard' there is no contact info for this 'bank'. Why couldn't you email this information to me or even call me in PRIVATE instead of posting it on Trust Pilot? How about contact information of somebody there??? STILL no way to solve this. Still no loan. Still very poor service.

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Double AA ++...very professional...

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