SmartBiz Loan Review

Very professional and helpful company. First time user and very impressed with customer service rated as excellent. Let me Informed of process from start via phone and email text updates. Plan to now use as primary online bank transfers after being let down by another company.

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excellent service from Ellis cox. A pleasure to deal with him

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Very easy and straight forward, I was helped during the entire process by Nikola Pawlowska, she was lovely, helpful and answered every question I had! 100% recommend! Thank you ever so much Nikola!

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I cannot express enough how satisfied I am with the service I received from Currencies Direct. I need to give special recognition to Anthony Cololcasidou who dealt with me directly, by both phone & email. His attentive nature, anticipation of my needs and his attention to detail & customer service do credit to himself, and to the service he provided me with. Anthony is deserving of more than 5 stars in his own right. I cannot commend Anthony enough; due to his excellent service, I would fully recommend Currencies Direct and the service that they provide without hesitation. I will be using Currencies Direct again in the future.

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Very helpful and made the transaction very smooth.

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Very friendly, understanding and professional service from my Currencies Direct client manager Nikola Pawlowska. Thanks to her and the company a worrying transfer went ahead easily. Would definitely use them again.

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I have got to to say transfare wise has been great ,been using it for a few yrs .I used it in Australia and Europe and have found it to be great and had no issues all 👍👍

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Having never done this before, I did my research and Currencies Direct came up as a reputable and well recommend company. I can see why, at every stage I was talked through the process by my client manager Jeremy Warr. He guided me through it all. It was a speedy effective process, and much cheaper than doing it via the banks. Highly recommended.

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Excellent service from Chris A competitive exchange rate and no transaction fee to pay in euros for a holiday villa in Portugal. I highly recommend this company

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Very pleased with move away from Wise, who have turned very shady. I just recently signed up and was assigned Nikola Pawlowska as my account manager. She was very efficient and patient and explained all the various options that were available to me. Excellent service.

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Amazing service, I exchanged AED to EUR, the app is user friendly, you are on the phone with an exchange agent in less than a minute if need be, very professional, timely follow up, very clear services, no hidden fees. Highly recommended !!!

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Exellent comunication, A pleasure to deal with.

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Just set an account with currencies direct and received a call from Nikola Pawlowska. Nikola was extremely knowledgeable and helpful and explained the whole process to me in a step by step guide. I would wholly recommend using this great service. Nikola has made herself available for any potential queries I might have going forward. I would like to thank Nikola for her friendly and professional advice. Great work, thank you

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Responsive and quick.

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Excellent professional service as always.

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Extremely pleased with the service provided, from the prompt issue of login details to enable a speedy first transaction, to the prompt follow up call from Jamie Hackett our appointed agent. Although the platform is fairly intuitive to use, Jamie took the time to talk me through the initial on line transaction to ensure it was completed correctly. Jamie explained the processes fully which left me feeling confident that the transactions would be carried out in a timely manner. He was extremely patient, polite and helpful and contacted me several times to kept me abreast of progress when waiting for transactions to be processed. This is the first time I have transferred funds abroad and was quite nervous considering the substantial sum involved but Jamie's assistance made the process painless and straightforward. I would certainly recommend Currencies Direct and in particular the services of Jamie.

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Excellent service - professional, efficient and competitive. I also enjoyed the superior level of customer service from Currencies Direct. My client account manager, Jenifer Tonkin, was exceptionally supportive with my latest transaction, helping me navigate some glitches with payment limits and an eleven hour time change. I'm a very satisfied customer and will continue to use Currencies Direct's services.

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got a very good service , new to doing this and was helped along the way . I made a couple of errors but with peters help i was soon sorted . Much better experience than with the banks.

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James Elt is a rockstar. He was professional, very responsive and made transferring money exceptionally easy, especially considering I’m a Luddite. I got better service from him than from the bank I have had for 22 years. As an attorney and a former business owner, I would hire him any day, and think he deserves a promotion if he wants one. I will continue to use currencies direct and recommend them to anyone and everyone I meet.

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I have had repeated problems with international money transfers when using banks in the past. This process could not have been simpler thanks to the support and guidance from Chris Blewett. Thank you for an amazing service!

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Kieran from currencies direct was a god send in helping me send funds overseas. He was knowledgeable and professional throughout our interactions. I cannot recommend him and Currencies Direct enough.

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Efficient helpful and clear service, Daisy McDonald was approachable and helpful. Made what was a very substantial transaction for me quite painless.

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Nikola Pawlowska provided a courteous and efficient service - I would not hesitate to deal with Nikola again.

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Wanted to transfer the balance on our holiday to remove the need to pay additional unnecessary fees. Chris Blewett was fantastic and talked me through the whole process over the phone. Really impressed with Chris' knowledge and also the easy and efficiency of the process. Would definitely recommend Currencies Direct and Chris.

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Superb customer service from Chris Blewett... extremely professional and ensured transfer went ahead promptly. Would certainly recommend Chris and use Currencies Direct again ..thanks Chris

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Grace Hood was fantastic and really put my mind at ease, always updating me on any changes. Definitely coming back and recommending again! Thank you!

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Fantastic support from the team at Currencies direct, especially Chris Blewett who was willing to talk me through the whole process Money transferred securely and quickly without fuss

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I just recently signed up and was assigned Nikola Pawlowska as my account manager. She was very efficient and patient and explained all the various options that were available to me. She helped me plan my future transactions and made the current transaction as smooth as possible and gave me confidence that the transaction was being conducted correctly. Keep up the good work.

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My experience with Currencies Direct has been really positive. Communication has been outstanding and any concerns or queries were quickly dealt with. Jenifer, my client account manager, was patient and diligent. I would highly recommend moving money with this company.

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I had managed to lock my account and your representative helped me through unlocking it.

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I was very impressed by Ellis' competence and professionalism during the months we did business. Always friendly with a great sense of humour and I would give him the highest possible recommendation . Diolch Yn Fawr , Dylan

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Excellent Service by Currency Direct. My Account Manager Daisy McDonald was friendly, professional and very informative. She kept in regular contact with me so that I was always informed of the ups and downs of the currency I wanted to Exchange. When I did exchange my currency it was done smoothly and within 24 hours….

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I was very impressed with Jenifer Tonkin she was brilliant in helping me with my money transfer and would certainly use her again definitely 5 stars 👍

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Freddie was of great assistance moving currency internationally. Always responded promptly and was very precise in the estimates when we were working out the timelines. Will definitely be in touch in the future.

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Very easy to transfer money - Harley was very helpful and I was impressed by his efficiency

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Recent dealings with Currencies Direct have been carried out in a friendly and efficient way by Client Account Manager, Jenifer Tonkin, who was especially helpful when I made an online error.

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Transfered pounds to euros to purchase a house. My personal advisor (Jeremy Warr) was very reassuring and clearly explained the process. I was able to make the transfer using just my smart phone, it was very simple and quick. I was happy with the service and will be using it in the future.

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Exceptional service. The Staff are professional, efficient and friendly. My Account Manager (Jeremy Warr) goes above and beyond to provide excellent service.

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I'm very happy with the service I recently received from Currencies Direct. Account Manager Chris Blewett was very helpful in getting me up and running quickly with the app. When I made the transfer his help was invaluable in completing the exchange to my satisfaction. Also a big shout out to Laura McLoughlin who initially sorted out my ID for me!

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We are buying a property in Ireland. This clearly requires the purchase funds transferred from UK sterling into euros. This is the first time I have used a currency exchange service, having been horrified at the charges by my normal bank-Barclays. I researched this service via the Internet and checked Currencies Direct reviews and made initial contact. From that point the experience has been excellent. Jeremy was very patient and explained the system fully to me in advance. I have been monitoring the exchange rate £-€ for a recent weeks (extremely nervy), but I’ve now completed funds into euros. We are now awaiting final contracts. I will have no hesitation in using such a service in future.

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Jeremy is very easy to talk to, explains things that are relevant, reads the money market and can save you money

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I needed help with a technical problem with the connection to my space in the Currencies Direct website. I using the online chat, I was called back by somebody who solved the problem. She was very efficient and courteous.

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I was lucky to find out about Currencies Direct after reading the good reviews. Grace Hood who assisted me all the way was very patient and helpful. Very professional and explained things to me in a way that is easy to understand. She kept in touch, updated and adviced me of the exchange rates between the pounds and US dollar so I can make a good decision when to send the money to US. Grace also helped me when I made a few mistakes with my transactions. She was there all along until the money was sent to my family. I got an update on every step of the money transfer and that is a reassuring feeling. The transfer was also quick and hassle free. It took less than 24 hours. I will definitely use their service again and will highly recommend them to my friends and family. Thank you Grace for your kind assistance.

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Jayne was very helpful couldn't have done it without her.

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Needed to make a sterling transfer of considerable value , and for security concerns would have always been very reluctant to use any service other than that of a traditional bank. However I contacted Currencies Direct and was very quickly appointed an account manager, a lady named Nikola Pawlowska. Nikola guided me through a very efficient set up process and within hours my transfer was completed! Fantastic service made seamless by Nikola, very professional, efficient! Cant recommend enough. Will definitely use this service going forward.

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Really quick and easy. Very friendly and helpful customer service from Ethan!

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I've been using Currencies Direct for a couple of years with no issues, but of recent I've noticed a slow down in customer service, comms and also, some errors. For example, allowing me to transfer funds from the US to UK to a third party, my husband (the forex went through, funds were credited to Currencies Direct) to be told I wasn't allowed to transfer funds from the US to UK to a third party (I had to pay them into my UK account first, then transfer to my husband's). I have now sent 3 messages to complain about the service I received, and I'm still waiting. Maybe this review will do the trick, but I have moved on to a different provider, so too late!

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The gentleman who took my call was patient and very polite. My query was quickly resolved.

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Tariq talked me though the transaction online very clearly,and it was done so efficiently.Well done Tariq

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This was the first time using Currencies Direct and I found the online experience quite straightforward. I found the additional reassurance from Grace Hood, I needed, as it's always a little worrying when transferring large amounts for the first time. Grace was helpful and friendly and gave me some good instructions on how to complete the transaction. A big thank you and I will undoubtedly use again and recommend Currencies Direct to my friends & family.

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Excellent customer service from the start. I'm no computer expert so it was a refreshing change yo be able to speak to a real person on the phone to get some help with the process. Rates were as good as I could find anywhere on line. Will definitely use again.

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Very god service

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The customer service team at Currencies Direct is really great. If you have any questions about any of their services, the team will take you through the process to make sure everything is done right. Top notch

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This was the first time I have used Currencies Direct and it will not be the last. I have previously used, for many years, another supplier but of late they have become uncompetitive. On contacting CD I was put in touch with Ethan Carne who was very pleasant and helpful. Ethan effortlessly walked me through the process and my money transfer took place seamlessly. I shall not hesitate to contact Ethan for my next transfer later in the the year and I will recommend CD and especially Ethan to my friends and colleagues.

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Well done Currency Direct for an excellent and fast service of reliable and accurate money transfer. Thank you Nichola for the time and perfect service you offered and guidance from A-to- Z. I commend and recommend Direct Service. Excellent

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Nikola was incredibly helpful when I was trying to convert USD to GBP. Unfortunately, my US bank (Rockland Trust) is still working in the dark ages (in fact the US banking system is incredibly difficulty to work with) so we were unsuccessful this time. However, I would happily look to work with Currencies direct in the future.

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I transferred the equivalent of 50,000.00 € from a Lloyds account to a French account and it all went very smoothly, thanks to the wonderful help from Jade Bailey. She was very helpful, gave clear explanations, responded to my queries efficiently and inspired the utmost confidence. Thanks again, Jade.

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Tariq helped us with a transaction. Very helpful and efficient!

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Completely stress free transfer very professional company

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Tariq was very very helpful and patient. There was no delay in his response to sort my concerns out. Very satisfied customer

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Sheldon was very patient, as this was my first transaction. He made the Process easy to use.

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can I get my money in PayPal

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This is the first time I have used Currencies Direct. I needed to move some money from Slovakia to the UK and was a bit anxious of the process. Currencies Direct were recommended to me as they are cheaper than using my UK Bank. However, their service is excellent as well. Grace Hood was assigned as my account manager and she guided me through the process and kept me informed at every stage. Grace is highly responsive, professional and provided the reassurance I needed - exceptional customer service! Thank you and I will defiantly use Grace and Currencies Direct for any future transactions.

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Thank you Nikola Pawloska for amazing service. Quick, efficient and friendly! Always pleasure doing business with Currencies Direct.

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Excellent service always. I have appreciated and been delighted with the transactions and helpfulness of the staff throughout. Thank you

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Excellent. Very easy to use, quick and efficient. Nicola has been a pleasure to work with.

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Staff are always very pleasant and eager to please. I have no hesitation in recommending Currencies Direct. Excellent rates and first class service.

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First-class service from your staff-member PETER HALLAS. Really friendly and helpful. Don't know of anyone else who needs to transfer money at the moment, but will bear your offer in mind.

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Kieron Challingsworth is my Client Account Manager and is always helpful and patient when dealing with my queries and requests. His knowledge and understanding of the subject is first class and i always have confidence in getting the right outcome when dealing with him.

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Very positive experience specially with the client account Manager Jenifer Tonkin assigned to me. She was very friendly and helpful. She was the main reason I used this service over a rival company offering me very similar service and rates

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We've used Currencies Direct several times over the last few years. The service is always excellent and they are very good to deal with. A huge thank you to Account Manager, Jenifer Tonkin, for taking the time to call me during the week to check up on an unusual transfer too - your commitment to our financial security is very much appreciated!

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Had a 5***** experience working with Nikola Pawlowska. Very trustworthy and easy to use. Highly recommended.

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SPAIN HOUSE SALE. Very disappointed with currencies direct. We used them many years ago when we lived in Spain and transferred £5000 each time we needed more euros with no problems. We recently sold the house and our Spanish solicitor suggested we use Currencies Direct to transfer the proceeds back to the UK. We had already opened an account with Key Currencies but used currencies Direct because of our prior experience. However, once they had our money (324,000.00€) in their account the rate they offered was very bad. I compared it with Key currencies and we were losing nearly £7000. I then tried 3 other companies for rate comparisons and they were all far far better more in line with Key Currencies. When I contacted them again and told them this, I was told it was because of the high level of service they offer. I explained this was a one off transfer. I didn’t need an account manager or any personal assistance. They then came back with a final rate telling me this was the best they could and if I didn’t agree they would have to return the funds to my account in Spain and charge me commission on the transfer as well as charges for the €84000 part of the funds that was a bankers draft. As we were back in the UK by then I couldn’t deal with the stress of starting all over again with the money back in Spain. I agreed to the final rate which meant We lost Approximately £3000. We are pensioners in our mid and late 70’s so need to make the most of any funds we have. Perhaps for people in that industry who regularly use their services they are good but not for the likes of us. I feel I should now contact our solicitor in Spain and tell her never to suggest this company to her clients.

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The staff are always very polite and helpful and don't rush you.

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I was recommended to used Currencies Direct by my financial planner as I need to have money transferred from overseas. I was allocated Freddie Vyvyan as my link person and he has been marvellous, helping me through the minefield of sending appropriate information to the party abroad. Nothing has been too much for him and he has always responded promptly to any questions and regularly checks in for updates. His presence has been so reassuring during what has been a stressful and unknown situation. Thank you Freddie for all your help.

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I was nervous about transferring money from one country to the next but Germaine Boselli at Currencies Direct talked me through the whole process and put my mind at ease, the good thing is I was talking to a real person and she was very patient and was always polite and helpful. Thank you so much for all your help and continued support. Mark Armstrong.

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We have used Currencies Direct on several occasions .  All the transactions have gone smoothly as planned. This time the transactions very a little more complicated and the client account manager, Kieran Challingsworth, of Currencies Direct was enormously helpful, made everything stress free and he was very pleasant.  It is good to have someone and a company that can be trusted.  I can really recommend them.

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I would like to thank Peter Hallas for his exceptional assistance in setting up my transfer of funds to my son in Australia. The whole process took just a couple days from the initial phone call to my son receiving his money. Brilliant service will definitely be using Currencies Direct again.

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Avoid this company. They are bunch of time wasters. With cocky, arrogant individuals claiming to be doing due diligence in their compliance team. Makes it look like other financial companies are not regulated by FCA. "FCA" is the mantra they keep throwing around in their emails. Time wasters!!!!! There's nothing to discuss. You don't want business relationship with me. You made that clear in your last email. Despite sending all documents requested

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I was able to make transfer quickly and easily. The agent I spoke to, Germnaine Boselli was always friendly, ready to help and professional!

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Thank you Jeremy for making the transfer so easy. The money is now in my Philippines account. It does take about 4 days this end to come through as you suggested. Suffice to say that when I nedd to transfer more money I will contact you again. Stephen Harris ps your google sign in seems very intermittent.

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Very personal service to expedite fund transfer at a favourable exchange rate. Constant updates on likely market moves that enabled me to save/make £17k vs normal inter-bank transfer.

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Excellent, knowledgeable, friendly staff. We dealt with James and he was always available to answer our many questions as nervous clients who had never used such a company previously

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Très bonne expérience rien à redire personnel très compétent. Merci à Priscilla Chouvin qui c’est occupé de mon dossier.

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Excellent and efficient service. Chris was both helpful and expedient. Recommended!

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A very prompt and helpful experience all round. My rate was fantastic and competing with the best I had found until contacting Currencies Direct. My account manager Nikola Pawlowska was extremely helpful in guiding me through the process. Would definitely recommend and will be back again

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Simple to use, decent rates and excellent support. Very happy.

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I have transacted foreign exchange via Currencies Direct for a number of years. The rates are competitive and the service from my dedicated broker, Jeremy Warr is excellent.

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I have used Currencies Direct for 15 years and have been delighted by the service I have received. I recently sold a property in Spain and Currencies Direct, and more particularly Anthony Colocasidou, made the process of transferring the proceeds back to Sterling completely painless.

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Ethan Carne helped me in my transaction with efficiency and courtesy. This was very refreshing after a tedious try with another company.

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Setting up an account with Currencies Direct was extremely efficient and took the minimum of time. Dealing with staff was a pleasure. My Client Account Manager, Germaine Boselli, was courteous, knowledgeable, provided valuable insights on exchanges and ensured my transactions were executed in a timely fashion. Excellent productive experience overall.

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Very good service Germaine, many thanks indeed

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I was referred to Currencies Direct by an accommodation agency as the best way to transfer funds. The setup process was straightforward but thorough, and I was supported by Peter Hallas throughout. Making the first payment through the system was quick and pretty painless.

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First transfer after moving from XE, as they have no customer support just chat which is useless. Dealt with Nikola and all went well will be using currencies direct from now on.

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Jenifer Tonkin was polite,professional and patient with me,each time I messed up. She enabled me to achieve what I wanted. I will use Currencies direct again. And their exchange rates were good.

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A complex transfer to the US with several delays, but thanks to Germaine Boselli, who was incredibly helpful by telephone & email throughout.

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I recently relocated back from the US to the UK and had savings that I wanted to transfer back. I spoke to Ethan who at first seemed very helpful even going as far as letting me know that I may struggle transferring the money from my US bank to their UK branch so he gave me the details for their US branch in New York which he assured me I wouldn't have any trouble with. On this advice, I booked the rate with them and contacted my bank. What I wasn't informed of until afterwards, was that their account is linked to so many in the US that my bank (Chase - a well known US bank) actually refused to do the transfer because of this. I got back in contact with Currencies direct who told me this can sometimes be a problem so it's usually best to transfer the money BEFORE booking the rate....a little too late to tell me AFTER!! They then proceed to cancel the transfer but tell me I'm responsible for the difference due to the exchange rate which was a considerable amount! TERRIBLE SERVICE! I would not trust them.

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I dealt exclusively with Germaine Bosselli- Horner & couldn't have been happier. She constantly put my mind at rest, she kept in touch ( without being a pain!) and was extraordinarily personable, polite and professional throught. She is a rare find and a credit to Currency Direct ( pardon the pun) I look forward to my future dealings with her, rare indeed.

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Anthony was super helpful and efficient. I would highly recommend. Thank you!

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I wanted to add a debit card to my account app. I telephoned Customer Services and Tariq was very helpful and completed the process swiftly and efficiently.

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