SmartBiz Loan Review

I am very pleased with Smartbizloans.com and even more so with my rep Chris Schreiber. They were able to get me the results I needed and helped me through out the entire process. I highly recommend any small biz in need of funding to let these guys work their magic for you.

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Fast, Good attention, delivered promised results!

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Se me hace muy bien que ayuden a los aplicantes, ya que los momentos que estamos viviendo son muy difíciles y necesitamos apoyo. Muchas bendiciones

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The staff was amazing.5 stars

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Joseph was excellent. He was performing his job beyond the ordinary. Highly recommended.

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Great Experience Smart Biz was exceptional. He made the process go extremely easy. He was always available for questions and was great on following up.

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good jaband good atention thanks

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Karena was so great to work with! I had a great experience and I am thankful to be working with Karen! Great client services and so patient

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Extremely smooth and simple process working with the team. Everyone was on top of their game and I was surprised at just how quickly everything took place. The rates are great and the terms very favorable.

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SmartBiz was great! Very responsive and a pleasure to work with. This is third time using SmartBiz and will be going back in the future if needed. I would recommend them to anyone who needs business funding at a reasonable rate.

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This was a difficult process but our representative was tenacious with details and got the job done for us with excellence. Kudo's to our Rep.

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The process was fast and easy, It took only a week to get the approval. I would recommend smartBiz 100%. Definitely they will be always my First option to keep growing my business.

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It was great I got a loan very easily. I just filled out an easy application and they did the rest. Thanks

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My experience with SmartBiz was one of the most easiest loan processes I've ever experienced. Rob and Chris both are the best! Very professional, knowledgeable and a pleasure to deal with. If you are in need of a business loan, please let SmartBiz be your first choice, I promise it was smooth sailing!!!!

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Great customer service, attention to detail, communication and choices.

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Thanks to SmartBiz, we are breathing easier today! My small grooming salon is growing fast and this loan will help with our growing pains! The process was easy and painless! The attention to our small business made us feel big!

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SmartBiz helped our small salon out during the Covid epidemic when know one else would. I was beginning to lose all hope on keeping our salon open. Thank you so SmartBiz for having our back!🥰

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Our account manager Pam Lopez was amazing, kept us up to date on what was happening and where we were in the process. It was a very smooth transaction.

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Kevin Richgels walked me thru the process and made it seem doable.... even with the mountain of paperwork needed to get to the finish line. He was right there with me every step of the stressful way. I would recommend anyone to work with Kevin and his staff. Thank you!

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Excellent follow up and professionalism. Almost too good to be true, but it was true!

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An excellent company to help small businesses to get funding.

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Great to work with, however, i believe because Nick Hogan is super good at what he does!!!

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I worked with SmartBiz Loans to Apply for an SBA loan. It was a great experience and it also gave me an opportunity to think about my business from a lender's perspective, which was very helpful in evaluating our business. The person assigned to my application process, David L., was amazing to work with; he was very responsive and made the process easy to understand. Each request was explained so that we were always on the same page, which made it easy to gather all documentation, because you knew exactly why it was required. Just a great experience. I would recommend SmartBiz to anyone seeking SBA or other funding for their business.

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Nobody can explain you, when you call nobody answer the phone

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Chris Schreiber was professional, helpful, thorough, and friendly. My SBA got approved, so I’m ver excited. Again thanks to Chris Schreiber and SmartBiz for making the process as seamless as possible.

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The best at what they do…

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Fantastic experience! The entire team that I worked with, specifically Pamela did a FIRST CLASS job. Communication was on point, I was in the loop every step of the way. Glad I chose SmartBiz Loans for our SBA needs.

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Excellent job every step of the way. Smart Biz sets the standard for how loans should be processed.

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we were prequalified for $90,000 sept 2021, had to wait til dec 2021 that we didnt meet minimum requirements for $30,000 loan. we really needed help to maintain and grow our business and smartbiz let us down. shame on you smartbiz. we were shut down during the height of pandemic we came back with lost of about 30% of a business and wanted to provide a safer service, where do we go from here? No reply from Smartbiz!

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Although the process requires a lot of documentation, our relationship manager was very helpful in helping us gathering the necessary documents -and patient by the way- and answering all of our questions in a timely manner. We are very satisfied with the service and impressed with the speed of the entire process.

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Thanks to SmartBiz for helping me to get a SBA loan, Matt Miller was Great!!! He make everything really easy and he really knows what he is doing.

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Smartbiz Loans was absolutely Fantastic to work with them . Process was expedient & flawless . Digital customer service kept us informed as to the status & expected time frames regarding approval & receiving funds . We could not be more pleased with exceptional handling of our loan !!!

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They were excellent on their process and the request was quick

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The Smartbiz process is very helpful in organizing a complex application process.

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Smart by made this process so easy!! Will be using them again !! They are so nice and helpful!! Any business owner should give them a try before going anywhere else!!!

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Our healthcare business had been growing very quickly over the past 4 years. We had been using short term financing to fill our financial needs during this period, but it was becoming too expensive. We turned to SmartBiz for help and they delivered! We would like to recognize Chris Schreiber on their team for all of the work he put in to get this SBA loan approved. Thanks to SmartBiz we have freed up the capital we need to continue growing.

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Thank you for your services.

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It was a smooth experience working with you, you kept updating me all the time, that made me feel valued a lot. That was the best experience to me, ever with any banking institution. Thank you a million times.

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SmartBiz... we were failed by this company. I don’t know if I’ll ever get the $83.700.00 in PPP that could really help my business, but I will keep my fingers crossed. On or about 7/14 I received a phone call from someone in the legal department. I believe this was because of the 2 negative reviews I posted. This individual told me that the reason I could complete my application was because I did not get it in on time. Although I submitted it well before the cutoff date of May 31st. I explained to them that this is not true and relayed everything I did from 5/27 – 5/31 and the email exchanges. I also let them know I was filing a complaint with the SBA and Washington State Attorney General. They did not apologize and dismissed me out of hand. I was shocked and appalled that someone would call and lie to me from the legal department of SmartBiz. Because we could not move forward, I then looked up a way to get it processed from the SBA site and SmartBiz was at the top of the list. May 27st, 2021 I started my application and proceeded to through their process. After clearing all the hurdles and submitting all documentation I came to the “Bank Verification” page. I submitted my account and routing numbers into the form. I received a notification that the numbers were incorrect. I double checked the numbers and again, called my bank to confirm and received the same notification. Note: I am not unfamiliar with computers, Browsers or the internet because I worked for Microsoft from 2009 -2014 and ran a partner division as a Sr. Director. SmartBiz allowed me to save my work so after saving it I restarted by browser, logged in and continued working. I was able to enter my bank information but this time I received a message that they could not securely connect because the banks security protocol was outdated. This seem odd to me considering I had just had a vendor complete a direct deposit into my business account. I also called the bank again to confirm this and they assured me that the Two-Factor Verification process was update and working properly. I tried again and received the same message. My guess is that SmartBiz did not have the proper protocols updated or in place for Washington Trust and possibly other banks as well. I immediately called the number on their website 1.866.283.8726. After listening to the message that directed me to the PPP department, I left a message. In turn I emailed support at smartbiz In short SmartBiz failed me and others. To the reply below. I met all the qualifications, the issue was your back end could not verity the account. After talking to my bank in detail, they did not understand why your system could not connect when others could and did. I personally know someone that went through another 3 party provider at the same bank and they were processed. Their loan was done 1 day after mine. After talking with the SBA as well, you should have called and done everything you could to verify the bank account and not just left it to automation. Once the application was submitted, you were responsible to complete the application process. You Failed and I did get a call. My girlfriend was standing right there while the phone was on speaker. It may have not been the legal dept. but it was one of your reps. I can see from others they had the same issue or other issues. I hope that the letters sent to the CA AG, SBA and my political reps find their way to your door. Again... you and your company failed.

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Unbelievable service. They get it done. Brian Watson was phenomenal.

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all application process was easy and clear

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They are the most unprofessional company that I’ve ever worked with. I worked with them as a broker for the PPP. Only about about 20 of my 300 clients were approved and honestly I don’t believe they submitted them as this was the second draw for many of them. Their process should have been easier. They didn’t even send decline notices. They kept these people holding on to hope for months until the program timed out. On top of all of this, it is now 6 months after the program ended and I haven’t received one Broker’s fee for my clients. They are supposed to pay out in 2 weeks… they also lied about the percentage they would pay brokers. It’s publicized as 2% in their dashboard. They’ve decided to pay 1% - if they ever pay. SmartBiz is in one word terrible.

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Awesome 👏🏻 Service

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Thanks to SmartBiz my PPP loan application was simple and quick!

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We love you. I told you thank you

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I'm very happy with the professional, smooth and fast process for applying for and getting my SBA loan. They have a very good application menu for collecting my paperwork with a lot of help along the way. Their loan manager Teddy was very helpful and treated me in a very professional manner. SmartBiz is a top of the mark company, Thank you very much.

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The experience and process could not have been more smooth and easy. Their communication and follow up has been perfect.

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So far, very good! Very easy and straightforward process in getting help and applying for forgiveness. Thank you!

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Very unprofessional, no attention to detail. Took their sweet time to deal with my PPP-2 application, then after the deadline of the program emailed me that paperwork wasn't in order. Which is incorrect. It was all perfectly organized, filed and submitted to them.. So basically they "cost" me 20K of a loan that I did not get. Because of their unprofessionalism.. Gregory

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This process was quick and easy with no red tape.

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The whole process was very difficult. Very bad to no customer service mixed messages. Took me the whole day to upload documents because smartbiz website would not upload. Couldn't verify my identity until I made a complaint with Burea of Finance. recieved a call a few days later. First time I ever spoke with anyone. I am trying to apply for loan forgiveness but once again no customer service from smartbiz or Lendistry. Cant get loan number.

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SmartBiz was very prompt and efficient with getting my PPP approved I was very happy with their professionalism

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I am very grateful for all the help I received from SmartBiz, they were helpful with my loan, and responding all my emails

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Smartbiz caused me to not get a second PPP I was entitled to because of inaccurate questions about the first draw needing to be completely used. I had only received my first draw mid April.

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Please assist me in finding out how to get my loans forgiven. I need explanation and direction on who and where do I send my docs and information to. Please call on send me instructions Alfredo 909-721-8315

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Extremely helpful and professional from day 1. Very pleased!

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After my experience with my first PPP loan, I decided to not depend on just one application for my second PPP loan. I used three different sources for my 2nd loan and SmartBiz came through the quickest. The funds were running out and I am glad I used SmartBiz! I would not hesitate to use them again. Thanks!

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Great process / needs a little heads-up time. Overall, I cannot complain about the process, in detail. It's one of the better loan companies I've dealt with, across the board. The only thing that surprised me was the short turnaround that I needed with signing documents. Fortunately, I was able to fill out the majority of what I needed on my phone, but I almost missed the deadline! Thankfully, everything went through without a hitch, but I'd like a little more heads up when it comes to when documents might be coming my way (i.e. expect some document-signing in a week or two). That way, when I'm planning to be out of town, I can anticipate if I'd need my laptop. Overall, love the system and grateful for the service!

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Very good customer service.

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Great ... Awesome Service

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Awesome services

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My SmartBiz experience was great! It was simple and easy to navigate through their site and the one time I had to call in, the representative was attentive and knowledgeable.

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SmartBiz made the process of getting our SBA loan a breeze! Jimmy was so helpful, knowledgeable, and easy to work with. The turnaround time he provided was excellent! Thank you SmartBiz for all your hard work. I will definitely be using you again in the future.

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Great service and very helpful.

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Wanted to thankyou for the help that was much needed. I'm thankful for the fast response and the fast response in funding me the loan money thanks again! Rated at 5 stars !! Sincerely Owner: Travis combs Shoreline and shine.

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Applied in mid June, two months later I have yet to hear anything. Avoid

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Very accurate and professional just need to know when to apply for the forgiveness

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Horrible service I was approved and also told funds were on the way only to be told later I won’t receive funds with little to no explanation at all

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Im trying to figure out why as soon as I sent my ID to the lender she cancelled my deposited returned loan that's after they got paid. The problem I have is the final loan contract

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We love martBiz

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Thank you.. as a farmer it is not easy to pay bills with all that is going on. This money has really helped when we needed it.

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My broker was always helping me throughout all the stages of my application and keeping me up to date

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SmartBiz, has been a peace of mind for my company by making applying for loans a piece of cake, the correspondence and turnaround time is what customer service is about. Attempting to handle the PPP Loan process myself was not so easy going through our financial institution, there was always something more expected when the process should have been straight forward. Thanks, SmartBiz! My company will continue to use SmartBiz for its financial requests and assistance.

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I had mistaken in the application process where I put a description of my business instead of my business name. The Smartbiz team corrected my mistake. Then they made it convenient and easy for me to resign my documents They also kept me informed of the reasons of the time it was taking to process the loan. Also I'm not sure how or why but I was sure I wasnt going to get approved until one day I checked my account and the money was there. I think the Smartbiz team worked some magic on my behalf. Thanks team Smartbiz

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Easy and great experience. On the road to success !

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SmartBiz was able to secure an SBA loan for me in a matter of weeks. They were very responsive and easy to work with.

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Horrible & misleading company. Dragged out the process while assuring me along the way it was proceeding only for me to have to continually contact them for a final update to learn that the loan was denied. Highly recommend avoiding!

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Everything was simple and easy! The website was ver helpful!

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Hello, thank you very much for everything you have done for me and my family, I thank you very much and God bless you always 🙏

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Well my experience was very shaky. I was told I was approved for a loan then it said I wasn’t then all of a sudden I got funded. Very confusing and no one to get answers from so thank you but customer service needs improvement

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I was very please with our "Account Mgr" Travis Kozlovsky. He was knowledgeable and helpful and responsive and did a great job.

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It was easy and secure. Now I can stay afloat until this pandemic calms down. Thank you

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the way the handled my PPP loan was unacceptable. They don't listen, contact or explain anything to you. They are robots not human being. Disgrace company.They don't deserve any star but was no option for zero.I can't not believe our government has anything to do with them.

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I would like to thank Smartbiz for a job well.done this loan will deafently get my company back into gear I can't say thank yall enough but thank if I had to do a recommendation I would definitely recommend smartbiz yall rock thanks again

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I m very happy with the service thanks you for all your helps....!!!

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I went with SmartBiz because the Credit Union that my car loan is with suggested them and I trust the credit union. My SmartBiz PPP loan experience for the first round was very smooth and easy. In the second round, I was sent several messages about my loan being moved to other banks and then follow up messages saying that was incorrect. I also received messages about my application being incomplete and then was told I was rejected due to it's incompleteness (it was not incomplete). Workers stopped responding to me via email and then the rejection email said to call their 800 number to follow up with questions. When you call the number, it is only an automated message telling you to email them. I'm sure like everywhere else, they are understaffed and overwhelmed so I'm giving them 3 stars. My first loan process would receive 4.5 stars but the second one was a 1.5-2 at best. Luckily my funding bank ultimately did approve me despite multiple rejection letters from SmartBiz. I only found that out when the money deposited out of nowhere. Whenever I've logged on to my account in the past few months, my loan documents are sometimes available and other times it states that I have no documents. It's just a general mess.

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Very good and helpful

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I appreciate your help thank you.

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service was the lousiest I have ever seen. I spent 4 months trying to reach you. When I call your number, your voice mail says to contact you Via email. I wrote you several emails and never received a single reply. You are the worst of the worst. You should not be in business. Look are your ratings in the internet. I will not recommend you to my worst enemy.

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Terrible customer service

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I’ve never left a company review before, but they've earned it. SmartBiz has truly the worst customer service in the world.

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Easy to use platform - other than a message saying we didn't' get the loan when we actually did. In the end it all worked out!

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SmartBiz was very active and helpful throughout processing of the application. Staff was very courteous and prompt in responding to any inquiry I may have. I liked working with SmarBiz.

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It took a long time and i was sent a rejection letter. I looked in my account one day and saw the money. Since they have been very helpful,

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SmartBiz assisted my business needs during this time of uncertainty. I couldn't imagine doing this without their professional representatives.

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So this review is to highlight the hard work, patience, expertise and perseverance of Jamison Guy! with Smartbiz Loans. I was having a horrible experience and Jamison was willing to help! I cannot say enough about how much Jamison’s, professionalism and efforts meant to me! I am in hopes that Managers and Corporate, see this review. Jamison turned this from a-1 star to a 5 star experience! no kidding! As a professional it’s important to me when I see hard work like this highlighted!! great communication skills, superb listening skills, great response time, and expertise.. Please keep up the great work! Thanks again. Kimberly M

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Great experience and even with the representatives

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Perfect, easy, documents no complicate.

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5 star excelen

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