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OnDeck Review

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Reviews 2,962

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Michael Graw
Michael Graw
May. 03, 20214 min read

OnDeck summary

OnDeck offers small business loans and lines of credit. This lender stands out by getting money in your account in as little as the same business day. OnDeck has a low minimum credit score requirement, but it’s important to note that with OnDeck, you’ll need to back your loan with a business lien and personal guarantee.

Pros

  • Get money in as little as 1 day
  • Low minimum credit score requirement

Cons

  • Requires a business lien and personal guarantee
  • $100,000+ annual revenue requirement
OnDeckat a glance
4.4

Editorial score

Online experience

Has learning resources, access to rates, mobile app

5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

4.0

Variety of loan types

Offers all loan types*

5.0

Loan amount range

Loan amount up to $500K

4.0

Eligibility

Doesn't cover bad credit, low revenue, new businesses

4.0

OnDeck OnDeck View Rates

Overview

OnDeck is a small business lender offering term loans and lines of credit. You can borrow up to $250,000 or set up a line of credit up to $100,000.

One of the appealing things about OnDeck is how fast it delivers funds. You can typically get money within a few hours of applying.

We also like OnDeck’s customer service and loyalty rewards. The lender has support available 6 days a week and offers perks like lower origination fees for returning businesses.

Why OnDeck Is Good For Your Business

OnDeck is an attractive option for businesses that need a loan quickly. Lending decisions are typically made in a few minutes and you can get funds the same day you apply. Lines of credit are typically just as fast.

OnDeck also stands out for its relatively lenient lending requirements. In order to be approved, you need a credit score of 600, at least one year in business, and at least $100,000 in annual revenue. However, your loan with OnDeck requires a lien on your business and a personal guarantee.

Loan Features

OnDeck’s small business loans offer transparent pricing. Payments are made daily or weekly, which is more frequent than for most small business loans.

In addition, OnDeck offers a Prepayment Benefit option, which allows you to pay off your loan early and have the remaining interest waived. Loans that include the Prepayment Benefit option typically have higher interest rates.

  • Borrow $5,000 to $250,000
  • Get funds the same business day
  • 3- to 18-month terms
  • Daily or weekly payments
  • Rates as low as 11.89% APR
  • Prepayment Benefit option available

Application Process

OnDeck’s application process can be completed entirely online or over the phone. You’ll need to enter information about yourself and your business, as well as upload supporting documentation. The whole process takes about 15 minutes and OnDeck typically responds with a loan decision within minutes. 

How Much Can You Borrow? 

OnDeck offers term loans from $5,000 to $250,000 and lines of credit from $6,000 to $100,000. The lender requires an annual revenue of $100,000 to qualify for a loan. However, it’s worth noting that the average OnDeck customer has more than $500,000 in revenue and has been in business for more than 4 years.

  • Minimum credit score of 600
  • 1 year in business
  • $100,000 in annual revenue
  • Business lien and personal guarantee required

Repayment Terms

OnDeck offers terms from 3 to 18 months for its loans. Unless you opt for the Prepayment Benefit, your remaining loan interest is not waived if you pay off your debt early. Payments are made daily or weekly with OnDeck.

OnDeck advertises interest rates as low as 11.89% APR. However, the average business using OnDeck receives an APR of 49.06% for term loans or 35.2% for lines of credit.

In addition, OnDeck charges an origination fee for term loans. This is 2.5% to 4% for first-time borrowers. The origination fee drops to 1.25% to 3% for your second OnDeck loan.

Privacy and Security 

OnDeck uses SSL encryption to protect all information entered using the online application. The company’s privacy policy has been reviewed by TRUSTe for compliance with transparency and accountability standards. OnDeck has an A+ rating with the Better Business Bureau.

Help & Support

OnDeck offers support by phone, email, and live chat 6 days a week. The company also offers a loan calculator that provides a clear look at how much an OnDeck loan or line of credit will cost.

Phone: (888) 727-5449

Email: info@ondeck.com

Physical Address

OnDeck,

1400 Broadway,

 New York, NY 10018

Summary

OnDeck offers business loans and lines of credits with incredibly fast turnaround. You can apply online and get money in just a few hours. Plus, you can access customer support 6 days a week.

OnDeck’s loans aren’t cheap and come with daily or weekly repayments. However, the company offers relatively lenient minimum credit score and revenue requirements and offers incentives for returning customers.

OnDeck OnDeck View Rates

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some costumers are saying about OnDeck
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  • author
    Andre Maxwell
    11 hours ago
    Outstanding!

    I've been in business for over 25 years, this has to be the simplest and most straight forward process that I've seen. A special thanks to Jordan B for making the process that way. He provide excellent service, and returned all calls and emails. He went the extra mile to explain the process and make sure I understood it as well. Thanks Jordan!

    ...

  • author
    harold Bolber
    14 hours ago
    Shana was very knowledgeable and…

    Shana was very knowledgeable and instrumental in helping us get our loan. Quick review and answer within 24 hours .

    ...

  • author
    Karen Siegel
    15 hours ago
    I have been overall happy with OnDeck

    I have been overall happy with OnDeck. I think the issue is the fundamental product and how much I am being charged is technically usurious. To charge 30% or 40% interest when it should be 15%-20% is just not right. I unfortunately did not have a choice. I am a woman owned, small business operator and had to do whatever possible to keep us going. It is just not right, but your in business to make money. So I guess no one there can say, 'Hey, let's do this one for less, it seems like less of a risk than the other one.'

    ...

  • author
    Chas Patrick
    21 hours ago
    Amanda is the best!

    Amanda is the best. Professional and quick to answer questions and provides the best guidance. I recommend her!

    ...

  • author
    Sam Hamdan
    a day ago
    Outstanding Service

    It was Quick and boom I got the Money I wanted. Thank you guys.

    ...

  • author
    Ted Neal
    2 days ago
    Great company to work with

    Great company to work with. Fast approval. This is my 2nd loan through OnDeck I highly recommend OnDeck for your business funding.

    ...

  • author
    Jamal Kassab
    2 days ago
    The WORST customer service ever!!

    By far the worst customer service I’ve ever seen and experienced! The loan advisor Daniel Suarez received my application and referred me to a senior loan specialist name Andrew. As soon as Andrew knew I wasn’t qualified for a $50k business loan his voice tone changed and started talking very rude and unprofessional to me. He Sounded like he was interrogating me and blaming me for not being ready for the loan. Worst of all he latterly hung up in my face while I was still talking. It doesn’t get any worse than this. Pls be careful from these kind of companies ; OnDeck. They start very friendly and then this what happens. I was extremely disappointed and upset how did this guy Andrew treated me! If I could give this company minus star I would!!

    ...

  • author
    Szabi
    4 days ago
    Applied a week ago and still no…

    Applied a week ago and still no response, so we no longer care if you guys approve or deny us, but stop wasting our time! It is very rude to ignore emals and calls.

    ...

  • author
    Heidi Pinkham
    Sep 17, 2021
    Process was quick and easy

    Process was quick and easy! Representative very helpful and pleasant.

    ...

  • author
    Jimmy B
    Sep 17, 2021
    2nd loan with OnDeck

    2nd loan with OnDeck. Outstanding service. Not a bunch of red tape nonsense like many lenders have. Our rep, Matt Wyer, is top notch.

    ...

  • author
    John R.
    Sep 17, 2021
    Great Service

    Fast, professional, supportive, and knowledgeable. Very thankful for OnDeck helping keep my business going.

    ...

  • author
    Jay Schmidlapp
    Sep 16, 2021
    Omar was Fantastic!

    Omar was fantastic!! Very professional and got our company setup nicely with the funding we needed. We will definitely keep working with him. 🙌🏻💪🏻🙏🏻

    ...

  • author
    Jonathan Flanary
    Sep 16, 2021
    Fast and easy process

    Fast and easy process! Highly recommend.

    ...

  • author
    Lynda Detweiler
    Sep 15, 2021
    My needs were met with efficient and…

    My needs were met with efficient and professional expertise. I appreciated the quick responses to my questions. This was an issue of taking advantage of a quick sale and resulted in being able to acquire the home of my son's dreams. Very happy with that! thanks again

    ...

  • author
    Michael N.
    Sep 15, 2021
    Shana was a perfect joy to work with

    Shana was a perfect joy to work with. She is very transparent, fully knowledgeable about the funding process. A very amicable person in sum. I would refer her to any of my colleagues, and WILL Thanks, Shana, and OnDeck for the opportunity to meet my business needs.

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  • author
    Amanda Newton
    Sep 15, 2021
    OnDeck makes the process painless and…

    OnDeck makes the process painless and communication is always top notch.

    ...

  • author
    CK
    Sep 14, 2021
    My second time working with OnDeck NO REGRETS

    My second time working with OnDeck and really appreciate their level of professionalism and swift work in getting me funded.

    ...

  • author
    MHP
    Sep 13, 2021
    This process and experience was seamless

    This process and experience was seamless. Jon was knowledgeable, helpful, and quite thorough. Not once in this process did I feel I was being "sold" anything or rushed into making a decision. All of my questions were answered and I felt valued. Thank you for a wonderful experience!

    ...

  • author
    Stephen Hall
    Sep 13, 2021
    rep detailed options for me to make a…

    rep detailed options for me to make a informative decision quick and easy

    ...

  • author
    Tony Whitley
    Sep 11, 2021
    Quick

    Quick, professional response and set up. Easy to work with, fair response.

    ...

  • author
    Lee Wagler
    Sep 10, 2021
    Ondeck

    We made a decision to pursue a line of credit to help grow our business. We worked with several very helpful individuals and secured the line of credit in a very short amount of time.

    ...

  • author
    joseph nally
    Sep 10, 2021
    Best lending service around

    This service is awesome. You don't have to spend days getting funded and the payback method is great because it allows for you properly budget and operate your business needs.

    ...

  • author
    Philip
    Sep 09, 2021
    Easy application process and the people…

    Easy application process and the people are great to deal with. Fast response to any question. Much better than Square or local bank.

    ...

  • author
    JOSEPH FUGERE
    Sep 05, 2021
    Matt Wyer exquisite financial advisor

    Matt Wyer, my financial advisor performed exquisitely. He guided me through the process in my application. \I have been with On Deck sine 2014 and they have always provided me with necessary funds to support my business endeavors. I highly recommend On Deck!

    ...

  • author
    Scott Lamb
    Sep 04, 2021
    Applying for funds

    Everything went as Expected.App it’s very easy to navigate while applying 4 Funds

    ...

  • author
    Sonny Strickon Henning
    Sep 04, 2021
    Working with Shana was an absolute…

    Working with Shana was an absolute pleasure!! I don't have much credit in my business name so establishing this was really wonderful. She was incredibly helpful and knowledgable. While the rates are super high, it will help to establish myself as a business.

    ...

  • author
    Carla
    Sep 02, 2021
    Thankful to this company for helping me…

    Thankful to this company for helping me out when I need it and keeping my business successful. Sometimes small businesses need a boost to keep things going and I am very grateful to have OnDeck to help me do that.

    ...

  • author
    Cara Brown
    Sep 01, 2021
    Excellent Company

    I have been working with OnDeck for nearly one year. Their funding options are fast, clearly laid out and fairly priced. I've used both term loans and a line of credit. I cannot say enough good things about the company as whole and my sales executive, Alexander Betancur. In a sea of dubious funding companies, OnDeck truly stands out. They are a fantastic company and Alexander always replies to me swiftly and works to assist me in any way he can. If you need funding, you should definitely try them.

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  • author
    Gianfranco Gomez
    Aug 31, 2021
    Easy, professional, transparent

    Jon D'Amico was tremendous help from beginning to end. He was professional, concise and made the process seamless. Would definitely recommend 10x over.

    ...

  • author
    TECK Construction
    Aug 29, 2021
    From the first contact it has been soo…

    From the first contact it has been soo easy!! The communication on the process, always stayed in touch either via phone or email. Would definitely use them again!

    ...

  • author
    Carlos Aragon
    Aug 28, 2021
    Great customer service and feel the…

    Great customer service and feel the trust working with them. Working with Jerry from OnDeck has been great and I will continue for years to come.

    ...

  • author
    John Ruff
    Aug 27, 2021
    Ask About Their Fees Up Front

    Pretty smooth except the fees were not disclosed until at signing.

    ...

  • author
    LJ Reiner
    Aug 27, 2021
    The experience was painless

    The experience was painless. Thank you John for making the process simple.

    ...

  • author
    Shanetta Appleton
    Aug 27, 2021
    Phenomenal Company

    The team at OnDeck was absolutely AMAZING! They made sure to guide me along each step of providing my information and to follow up to make sure I understood the processes. If I had any questions they provided detailed answers and listened to my own detailed explanation of certain things. OnDeck is hands down a very phenomenal company! 5 Stars!

    ...

  • author
    Jeff
    Aug 27, 2021
    Great Company

    Jon at OnDeck answered all the questions I had and made the process very easy and fast.

    ...

  • author
    Hopes and Dreams Contracting LLC
    Aug 26, 2021
    I had a great experience with the…

    I had a great experience with the Ondeck representatives they were vary informative I had a great experience and easy and simple funds the same day I couldn’t be more pleased

    ...

  • author
    Jane Goodyear
    Aug 26, 2021
    Very fast and professional

    Very fast and professional

    ...

  • author
    Jon
    Aug 26, 2021
    Don't waste your time if you use an online bank

    They don't accept online banks as legitimate business operating accounts. Don't waste your time with an application or talking with them if you use any bank that provides great service with no fees (a.k.a. an online bank). Get with the times... ridiculous.

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  • author
    Tom Castillo
    Aug 26, 2021
    Steve Cruz is the man

    Steve Cruz is the man. Up front and honest. Ondeck has allowed us the opportunity to expand our business with quick easy funding

    ...

  • author
    Robert Rose
    Aug 24, 2021
    Ondeck has helped us for years to…

    Ondeck has helped us for years to continue to grow our business! They are amazing to work with and highly recommend them!

    ...

  • author
    Rob Orr Masonry
    Aug 24, 2021
    smooth and easy

    working with on deck has always been easy, this time was no different. I needed $ and with my documents sent in I had the cash with in 48 hrs. thanks

    ...

  • author
    Rick Burtner
    Aug 23, 2021
    As a new customer of OnDeck, we are very satisfied with the easy process and results!

    As a new customer of OnDeck, we were very pleased with how efficient, professional and timely they delivered on promised results for the working capital expansion loan we just closed!

    ...

  • author
    Pastora Beerman
    Aug 21, 2021
    As always, there for me!

    As always, OnDeck is there for me when I need them with a quick and easy loan!

    ...

  • author
    Cheryl Mansell
    Aug 21, 2021
    Always easy and quick service

    Always easy and quick service . Friendly service and willing to assist.

    ...

  • author
    Marvin Mcghee
    Aug 21, 2021
    When all others wouldn't give my…

    When all others wouldn't give my business of 15 years the much needed funds to make it through the pandemic ondeck lived up to it word . The process was quick and simple the terms was great ..

    ...

  • author
    Tammy Meredith
    Aug 21, 2021
    Your next choice for a business loan!

    My experience with Rachel was nothing less than wonderful! She was pleasant, professional, patient, and available! I never felt lost in endless automation and, more importantly....I always felt like I mattered...for real. I was a real person to her, and not just another account. I would recommend OnDeck to ANY business owner looking for a lender!

    ...

  • author
    Anthony Capotosto
    Aug 20, 2021
    Clear and concise communication from…

    Clear and concise communication from Sophia Nappi made this work for us.

    ...

  • author
    Luis Moscotte
    Aug 19, 2021
    Great company to do business with.

    I cant say enough of how grateful and pleased I am with Ondeck. I had a loan before which i paid off. Then i decided to apply for a line of credit, not thinking i would get it. Then from the get go i was really pleased with the professionalism and knowledge Scott F. demonstrated explaining the product i was inquiring about. I was even more impressed with the speed with which my line of credit was approved. I highly recommend Ondeck if you are ever in need of business funding. The rates might scare some but those who know how business works, will not mind it at all. Keep up the good work.!!!!

    ...

  • author
    Philip
    Aug 19, 2021
    The process was smooth and quick

    The process was smooth and quick. I was not happy that I didn't get the amount I requested.

    ...

  • author
    Speed Inc
    Aug 19, 2021
    Best placed fro small business funding

    This is my fourth transaction with OnDeck and as usual it was a simple, well informed and open process.

    ...

  • author
    Warren Brown
    Aug 19, 2021
    Great customer support

    I had a great experience with Carl who was my loan advisor. He explained everything very well and it took away the stress of my first business loan. I look forward to working with Carl and On Deck as my business grows.

    ...

  • author
    Daniel Almaguer
    Aug 17, 2021
    Amanda is dedicated to what she does…

    Amanda is dedicated to what she does and will do whatever is best for her client not for her pocket.

    ...

  • author
    Sharon Hollis
    Aug 15, 2021
    Extremely satisfied

    I have never experienced such a professional and quick process to obtain a loan. My loan counselor was very informative, and the process was very quick. Money in minutes. Thank You for your assistance.

    ...

  • author
    Tired Teachers Investments
    Aug 14, 2021
    Steve Cruz was very helpful and…

    Steve Cruz was very helpful and communicated well to explain my options and potential growth.

    ...

  • author
    Daniel Gonzalez
    Aug 14, 2021
    Great customer service

    Great customer service, responsive and easy to deal with.

    ...

  • author
    JuanLuis Munoz
    Aug 12, 2021
    Shana did a great job of walking me…

    Shana did a great job of walking me through and simplifying it for me. She took down all my information and followed up perfectly. Has been an absolute pleasure to work with you on this process Shana.

    ...

  • author
    ed Hill
    Aug 11, 2021
    loan

    My actual loan representative was great. But the underwriting department was lacking in actual documents required for approval. I also find ONDeck interest rates extremely high especially with my long and outstanding payment history with them and a strong credit score.

    ...

  • author
    Ragen P Hamilton Sr.
    Aug 10, 2021
    Very easy to work with

    Very easy to work with, no bait and switch with OnDeck. Good people top work with.

    ...

  • author
    Gilbert Velilla
    Aug 06, 2021
    Thank You Tony for all your help and…

    Thank You Tony for all your help and understanding thru the loan process. You have been awesome to work with and it's been a pleasure. Thank You

    ...

  • author
    garrison smith
    Aug 05, 2021
    OnDeck was very efficient and easy to…

    OnDeck was very efficient and easy to deal with best rates I got in the choices I had.. My rep. Eric Gonzales was awesome and very easy to work with no fuss nor hassle on deck gets right down to business so if any small business owners need a had in the finances I refer on Deck and ask for Eric Gonzales very helpful and customer service is outstanding

    ...

  • author
    jeff paugh
    Aug 05, 2021
    I wasnt sure of the term to payback

    I wasnt sure of the term to payback , Mr.Bashin explained each term to me , so that I could figure out which was my better option. I have dealt with him every time when borrowing from OnDeck. He is excellent and knows his products well. Jeff Paugh

    ...

  • author
    Denise Lachausse
    Aug 02, 2021
    On Deck Loan

    I've had several loans now through On Deck and I have to keep saying how efficient and quick they make the process from start to funding! Love working with Andrew! He's the sweetest person on my team, loves his job and it sure shows both over the phone and through emails. He's always upbeat and willing to help in any way he can and to make the experience very welcoming to his clients! Thanks On Deck!! Best, Denise

    ...

  • author
    William
    Jul 31, 2021
    Easy staff to work with and very…

    Easy staff to work with and very helpful and caring. I received my funding in one day with minimum effort.

    ...

  • author
    Brittany Sullivan
    Jul 29, 2021
    So far so good

    So far so good! The loan application was hassle free, and the terms were clear and concise to understand. The rep Amanda Rogers has been fantastic thus far with communication and following up.

    ...

  • author
    Jose Colon
    Jul 28, 2021
    I have always had a great experience!

    I have always had a great experience!

    ...

  • author
    Jesuan
    Jul 28, 2021
    Amazing service

    Amazing service! Thank you so much! ;-)

    ...

  • author
    Jason
    Jul 28, 2021
    Zev did a great job getting my file…

    Zev did a great job getting my file started Also he was honest and up front on what he could do for me and my buisness Thanks for a start of a good relationship

    ...

  • author
    Daniel
    Jul 28, 2021
    A++ Experience with Ondeck

    Had a great experience with Ondeck. Kyle, my rep, was very responsive and accommodating. Highly recommend!

    ...

  • author
    Bukuri kadrioski
    Jul 27, 2021
    Awesome guy Carol was spot on with…

    Awesome guy Carol was spot on with everything up front and filled it out late Sunday night spoke with Carol on Monday the following day and funds in bank not even 12 hours later loan and a line of credit thank you Carlo again supper easy supper fast

    ...

  • author
    Tshirts Tshirt
    Jul 27, 2021
    very pleased how quick the process…

    very pleased how quick the process were, also the funding.

    ...

  • author
    J S
    Jul 25, 2021
    One of the easiest processes I've been…

    One of the easiest processes I've been through and every employee I've dealt with this is now my second loan they are awesome and make sure to guide me through process with ease. I have recommended you to other company friends and will continue to do so.

    ...

  • author
    Niya.Nation
    Jul 23, 2021
    Andrew with OnDeck made my loan process…

    Andrew with OnDeck made my loan process a very smooth process and funds were deposited when they said it would be.

    ...

  • author
    Janessa
    Jul 23, 2021
    Always the best customer service.

    Always the best customer service.

    ...

  • author
    Denis Hamel
    Jul 22, 2021
    I have been a customer for years and…

    I have been a customer for years and when need additional funds, a very quick and easy process.

    ...

  • author
    Veronica J Marin
    Jul 22, 2021
    The whole process was seamless and…

    The whole process was seamless and really easy. The website application process was so friendly and I was able to get funded within a reasonable time. Thank you Andrew!!

    ...

  • author
    corrosource
    Jul 21, 2021
    There in the tough times!

    OnDeck has been able to assist our company when it matters most! It’s been a tough 12 months, but OnDeck has helped us stay operating through tough times! Thank you!

    ...

  • author
    Gary Caulfiled
    Jul 21, 2021
    Quick and easy. I have been with OnDeck for at least 5…

    I have been with OnDeck for at least 5 years and they have been there when I needed help. I just send them 3 months of bank statements and they usually call back in 48 hours and tell me what I qualify for. Once I choose the amount that works for me, I finish the process in about 5 minutes and the next day the funds are in my account. Quick and easy. Thank you OnDeck.

    ...

  • author
    Tamara
    Jul 21, 2021
    Great experience!!

    I am so thankful for the credit line! It is nice to have a piece of mind. The process was straightforward, professional and very personable. I highly recommend OnDeck for your business needs. Thank you

    ...

  • author
    Rocky
    Jul 20, 2021
    I have been a client with OnDeck for 7…

    I have been a client with OnDeck for 7 years and must say, nothing but great customer service and always helpful & trustworthy! I highly recommend OnDeck for all your financing needs!

    ...

  • author
    Sukhvir Nahal
    Jul 20, 2021
    Helpful and Patient…

    Jonathan was very helpful and patient and explained everything easily and I didn't feel pressured to make a decision. Once I decided what I wanted the process took 5 minutes!

    ...

  • author
    YESCO Contracting
    Jul 19, 2021
    Great Service. THey actually answer the phone and call you back !!!

    Sophia has been great to work with. Always friendly and helpful.

    ...

  • author
    Bill G
    Jul 18, 2021
    Ana Petrovek has been great to work…

    Ana Petrovek has been great to work with. She is honest and realistic about the terms that are offered and never forceful. My last three loans have gone thru Ana and have been seamless. I will only deal with Ondeck from now on due to the personal relationships that have been fostered over the years. I have put great trust in your company and people. Thank you for trusting me and my business. Many thanks to Ana for always getting the loan done on time and at a fair price.

    ...

  • author
    Astrid Cebollero
    Jul 18, 2021
    So simple and easy

    This is our second time choosing On Deck for business funding. Our loan specialist Matt Wyer has made the process of reapplying for another term loan and line of credit so easy. Finding additional funding for business ventures is so simple when we used On Deck.

    ...

  • author
    Erin L
    Jul 16, 2021
    Exceeded my expectations

    As a small business looking to expand, this process was painless, and I was thrilled to receive the funding options as I did. The service and timeliness were beyond my expectations.

    ...

  • author
    David DelPriore
    Jul 16, 2021
    Quick and efficient

    There were quick, responsive to any questions we had, and provided a lot of options.

    ...

  • author
    L Micciche
    Jul 15, 2021
    My experience with OnDeck was truly a…

    My experience with OnDeck was truly a great experience. My loan officer, Shana was such a pleasure to speak to during the process she is personable and works hard for her clients. From e mails to phone calls she kept in contact to walk me through the loan options. I definitely recommend on deck to other businesses owners .

    ...

  • author
    John MONTENEGRO
    Jul 13, 2021
    I’m a returning customer and will…continue to be .

    I’m a returning customer and will continue to be . Easy process on business loan with excellent personal behind. I feel my personal loan advisor ( Ankit ) is here for me and understands my current needs without try to push programs that won’t work for my business.

    ...

  • author
    Ronald Facer
    Jul 12, 2021
    Jon was a true professional throughout

    Jon helped me through my business loan process effectively and with great professionalism. He followed up promptly and was never annoying. He made the whole process pleasant.

    ...

  • author
    Julie Chase
    Jul 12, 2021
    The OnDeck team is outstanding

    The OnDeck team is outstanding. They understand our business and needs. They helped us refinance our loan and get additional funds to help us grow our business. We are very grateful for their help and support.

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  • author
    Dr. Julia Ward
    Jul 11, 2021
    Excellent service and minimal red tape.

    Excellent service and minimal red tape. I applied for this loan on a Friday afternoon. It was approved very soon thereafter.

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  • author
    Ranieri Araujo
    Jul 11, 2021
    Great customer service

    Jon was great since te beginning. He was helpful and knowledgeable. He knew the answers of every single question I had. I had a great experience.

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  • author
    Bernard
    Jul 09, 2021
    fast and efficient

    fast and efficient

    ...

  • author
    Clyde Snodgrass
    Jul 09, 2021
    Where do I even start with Ondeck

    Where do I even start with Ondeck. As a lender, middle man, broker, all of the things that Ondeck may or may not do, I am sure they are just fine at helping people attempt or get credit issued to them. What they aren't good with, is making sure any of the third parties they refer their leads to, maintain privacy. I applied in January for an LOC. My background IS finance. I owner a mortgage and R/E company, worked 'on' the secondary market in regards to MBS pools. I did securitization review for one of the top 3 backs to the tune of billions of dollars... so I know what I do and dont qualify for based on my credit, my income, average daily deposits, all of that. TWO banks submitted my information to Ondeck... two. Worldwide Marketing Resources in March Kingdom Kapital also in march. Since then, my file has been shared with what I will estimate at a VERY conservative 20 lenders, brokers or banks. I have a folder in Outlook with all the emails I've received from these guys and they're all saved in my phone under a specific label so I can pull them all up. It's 7/9/2021 and Ive had two calls today... yesterday it was three, along with an email from a company I asked to Cease and Desist calling me on Wednesday, which would be AEM Capital Funding. The calls haven't stopped. I have been polite 95% of the time... the only time I got into it was when one of the 'brokers' told me that the watch on his wrist cost more than the LOC I was looking for ($75k). I just hung up. Every lender that has my information, for the most part, was pulled straight from the Wolf of Wallstreet. I mean, they use the same scripts 'welcoming me to the family' and how they were 'trustworthy', etc... I had 72 loan officers working for me at one point. We spent almost 6 figures a month on LendingTree leads, I know how to speak to people on the phone and most (not all) of the people that called from sourcing my lead, were the typical Wallstreet fast talker. I emailed Ondeck, this is what I got back from them: "We can confirm that we have added your phone number(s) to our do not contact list. Additionally, we have added any and all mailing addresses associated to your applications to our marketing opt-out list. However, after further investigation, it appears that multiple companies are submitting applications on your behalf to OnDeck. We encourage you to reach out to the companies that you worked with directly to stop submitting applications on your behalf and additionally, to not share your information with other companies. OnDeck cannot comment on how each individual company operates, nor can speak on their privacy policy, but this is a good place to start." They cannot comment on how each company operates, even though they sell the leads to these companies, who in turn know they can't do anything with the lead and sell it to someone else. I cant comment on anyone else that has used Ondeck before as I'm sure plenty of people are satisfied... however I am not. Shotgunning my file to these guys, having some of them pull my credit (I had to lock it), is unacceptable. I'm keeping all the numbers that call, along with all the information from each and at some point, if this doesnt stop, I'll take legal action, because I have asked repeatedly to delete my information.

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  • author
    Green Family Jewels
    Jul 09, 2021
    Jonathan was beyond wonderful!!!

    Jonathan was beyond wonderful!!!! He was patient and explained everything so well. Wonderful !

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  • author
    Aaron
    Jul 09, 2021
    Very quick and streamlined process

    Very quick and streamlined process. Would recommend this lender to any fellow small business owners.

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  • author
    customer
    Jul 08, 2021
    Everything went very well and my…

    Everything went very well and my Representative Jason Javich was great. Sullied me with all the information I needed to make a decision that was right for me. No pressure at all. Very happy

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  • author
    Cheryl
    Jul 08, 2021
    Ana is always professional and helpful

    Ana is always professional and helpful. Quick and easy process

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  • author
    Rodolfo Anez
    Jul 06, 2021
    Very professional and supporting…

    Very professional and supporting attention

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  • author
    Wes Rivera
    Jul 01, 2021
    Great professional

    Great professional, prompt service.

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  • author
    RA
    Jul 01, 2021
    Straight to Business

    Straight to Business, from the time I spoke with the Rep until the end, was professional, knowledgeable, experienced and very helpful.

    ...

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