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BestMoney.com
OnDeck Review
Reviews 3,786
OnDeck
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OnDeck
OnDeck
Excellent
Reviews 3,786
Michael Graw
Sep. 28, 2022
2 min read
Michael Graw
OnDeck summary
OnDeck offers small business loans and lines of credit. This lender stands out by getting money in your account in as little as the same business day. OnDeck has a low minimum credit score requirement, but it’s important to note that with OnDeck, you’ll need to back your loan with a business lien and personal guarantee.
Pros
  • Get money in as little as 1 day
  • Low minimum credit score requirement
Cons
  • Requires a business lien and personal guarantee
  • $100,000+ annual revenue requirement

OnDeck at a glance

4.4
Editorial score

Online experience

Has learning resources, access to rates, mobile app
5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
4.0

Variety of loan types

Offers all loan types*
5.0

Loan amount range

Loan amount up to $500K
4.0

Eligibility

Doesn't cover bad credit, low revenue, new businesses
4.0

OnDeck OnDeck View Rates

Overview

OnDeck is a small business lender offering term loans and lines of credit. You can borrow up to $250,000 or set up a line of credit up to $100,000.

One of the appealing things about OnDeck is how fast it delivers funds. You can typically get money within a few hours of applying.

We also like OnDeck’s customer service and loyalty rewards. The lender has support available 6 days a week and offers perks like lower origination fees for returning businesses.

Why OnDeck Is Good For Your Business

OnDeck is an attractive option for businesses that need a loan quickly. Lending decisions are typically made in a few minutes and you can get funds the same day you apply. Lines of credit are typically just as fast.

OnDeck also stands out for its relatively lenient lending requirements. In order to be approved, you need a credit score of 625, at least one year in business, and at least $100,000 in annual revenue. However, your loan with OnDeck requires a lien on your business and a personal guarantee.

Loan Features

OnDeck’s small business loans offer transparent pricing. Payments are made daily or weekly, which is more frequent than for most small business loans.

In addition, OnDeck offers a Prepayment Benefit option, which allows you to pay off your loan early and have the remaining interest waived. Loans that include the Prepayment Benefit option typically have higher interest rates.

  • Borrow $5,000 to $250,000
  • Get funds the same business day
  • 3- to 18-month terms
  • Daily or weekly payments
  • Rates as low as 11.89% APR
  • Prepayment Benefit option available

Application Process

OnDeck’s application process can be completed entirely online or over the phone. You’ll need to enter information about yourself and your business, as well as upload supporting documentation. The whole process takes about 15 minutes and OnDeck typically responds with a loan decision within minutes. 

How Much Can You Borrow? 

OnDeck offers term loans from $5,000 to $250,000 and lines of credit from $6,000 to $100,000. The lender requires an annual revenue of $100,000 to qualify for a loan. However, it’s worth noting that the average OnDeck customer has more than $500,000 in revenue and has been in business for more than 4 years.

  • Minimum credit score of 625
  • 1 year in business
  • $100,000 in annual revenue
  • Business lien and personal guarantee required

Repayment Terms

OnDeck offers terms from 3 to 18 months for its loans. Unless you opt for the Prepayment Benefit, your remaining loan interest is not waived if you pay off your debt early. Payments are made daily or weekly with OnDeck.

OnDeck advertises interest rates as low as 11.89% APR. However, the average business using OnDeck receives an APR of 49.06% for term loans or 35.2% for lines of credit.

In addition, OnDeck charges an origination fee for term loans. This is 2.5% to 4% for first-time borrowers. The origination fee drops to 1.25% to 3% for your second OnDeck loan.

Privacy and Security 

OnDeck uses SSL encryption to protect all information entered using the online application. The company’s privacy policy has been reviewed by TRUSTe for compliance with transparency and accountability standards. OnDeck has an A+ rating with the Better Business Bureau.

Help & Support

OnDeck offers support by phone, email, and live chat 6 days a week. The company also offers a loan calculator that provides a clear look at how much an OnDeck loan or line of credit will cost.

Phone: (888) 727-5449

Email: info@ondeck.com

Physical Address

OnDeck,

1400 Broadway,

 New York, NY 10018

Summary

OnDeck offers business loans and lines of credits with incredibly fast turnaround. You can apply online and get money in just a few hours. Plus, you can access customer support 6 days a week.

OnDeck’s loans aren’t cheap and come with daily or weekly repayments. However, the company offers relatively lenient minimum credit score and revenue requirements and offers incentives for returning customers.

OnDeck OnDeck View Rates

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about OnDeck
OnDeck
Excellent
Reviews 3,786
on
Excellent
94%
Great
3%
Bad
3%
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mundo joyas
a day ago
Easy to apply
Easy to apply. Great costumer service!!!!
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roger salmon
a day ago
Funded easily first time then when…
Funded easily first time then when times get hard and in extreme need the denial’s start! Not willing to work with a business that is treading water! Opportunist lending only!
M
matt
a day ago
Hassle free application process
Hassle free application process
E
eric yenchi
a day ago
"I recently applied for a loan with…
"I recently applied for a loan with Business Backer, and I am thrilled to say that my application was approved! From start to finish, my experience with Business Backer was outstanding. The application process was straightforward and easy to complete, and I was kept up to date on the status of my application every step of the way. What impressed me the most was the customer service I received. Every time I had a question or concern, the team at Business Backer was there to help. They were always friendly, knowledgeable, and willing to go the extra mile to ensure that I was satisfied. Thanks to Business Backer, I was able to secure the funds I needed to accomplish my financial goals. I am grateful for their excellent service and would highly recommend them to anyone in need of a loan. If you're looking for a lender that truly cares about its customers and delivers exceptional results, look no further than Business Backer!"
F
farah
3 days ago
Terrible company
Terrible company, RUN DO NOT WALK. LOAN SHARK AT ITS FINEST! They take your money and when covid happened no one helped with my company. Lord behold they try to take me to court, I hire a company to help since they ignored my calls, emails, letters and finally pay them off. But 5 months later they can't even send me the satisfaction letter.
K
kathleen bennett
3 days ago
So easy and reasonable
So easy and reasonable
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tina bolles
5 days ago
Excellent service!!
Very easy to work with and a quick response and funding as well.
b
bo lee
7 days ago
easy and fair
easy and quick respone
m
michael j danner
7 days ago
fast service and check into my account…
fast service and check into my account today so appreciate this
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brian correia
8 days ago
Not impressed!
Not impressed! Applied online, had multiple back-and-forth conversations with the Rep. Seemed like everything was progressing in the right direction for a few days. My business income was strong, had an actual business plan for why I needed the money (though they never asked to see it). And in the end, was declined because I have a $10k personal loan out. Here's the kicker, the funding I was supposedly qualified for was 3 - 5X that, so why the decline? Not a great experience at all and a lot of time wasted.
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dan
8 days ago
Ryan was super responsive and was able…
Ryan was super responsive and was able to quickly and efficiently work through getting our company approved for a loan.
M
mda
8 days ago
Quick Financing
Very quick financing to keep our business going through the lean months.
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joanne tanksley
9 days ago
Great Service
I was very impressed with this company. I applied online, got a call/email almost immediately. I filled out a one page application and sent the other information they requested and had the funds within a couple of days. Great experience, great customer service. If you are a small business and in need of funds, please give them a call. Special shout out to my reps Kyle Mackey and Kevin Barra. Very, very professional and courteous.
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bryan viralweb
10 days ago
I think your loan costs of 40-50% are…
I think your loan costs of 40-50% are way too high on your 12-24 month options. A possible fix would be to slightly reduce your risk tolerances. I am a business man and understand risk roi but wanting half of the funds for someone with a 641 fico, 100% payment history, funds consistently available in the account to cover payments; on an LLC over 10years successful, is ridiculous in my opinion. The shorter term of 8.5% that we took advantage of was a much better option for us, and we do appreciate it. Andrew Goldman was very professional, knowledgeable, and a pleasure to work with!
C
carlos figueroa
11 days ago
This Company when the my business' need…
This Company when the my business' need a financial help never say no , they find some way to help.
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rafael ponte
11 days ago
This is a test event for OnDeck
This is a test event for OnDeck
A
a callaway
12 days ago
Great experience
Great experience. The website is very user friendly.
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ginny spivey
13 days ago
Great Company
Easy company to work with, always helpful and makes the process effortless. We have used this company for years! Ty again!
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lynne hurdle
14 days ago
Easy professional process
Darla and Joe were patient and friendly. Joe answered every question. They were very professional and followed up with me when they said they would. It was a pretty easy process.
T
tamala taylor hair
15 days ago
On deck was right on time
On deck was right on time! I'm atthe tail end of an expansion project and needed a little help getting to the finish line. They got the funds to me within 24 hrs. I would definitely recommend them and hope to do business with them in the future.
V
vicki keane
15 days ago
Funding review
Sales team was very professional.
E
e m
15 days ago
Great attitude and very Professional
Very Professional and with a fast service.
R
rudy
15 days ago
Everything was very seamless
Everything was very seamless. Myles reached out immediately after I made the request and was very efficient about making sure I got what I needed.
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jerry narvaez
21 days ago
They are shutting down lines of credit…
They are shutting down lines of credit on long term customers. I've paid off 3 loans and never late, ready for next purchase and they shut down line with no notice! Nice job On Deck!
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mike sinno
22 days ago
The easiest loan ever
The easiest loan ever. It took less than 24hrs from start to finish.
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turner & turner
22 days ago
High Recommend
the whole process was quick and easy.
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onur sarikas
23 days ago
Predatory lender
Predatory lender. Stay away.
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ronald fink
23 days ago
They work quickly
They work quickly
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saeed yazdanian
24 days ago
Rick was Polite
Rick was Polite, Fast
G
george robirts
24 days ago
Freindly and helpful staff
Freindly and helpful staff. And fairly easy approval process.
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jose arana
25 days ago
Great customer service follow up and…
Great customer service follow up and attention
B
bill f
a month ago
Long time On Deck Customer
I have been an On Deck customer for 7+ years. Multiple paid off term loans and a line of credit. NEVER missed a payment. ZERO deferments, etc. Without ANY notice WHATSOEVER, they freeze my line of credit. NO phone call or email from my account manager. When I called their customer service department, they had no real explanation. VERY disappointed because of what I thought was a great long term relationship.
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satzfyd titles
a month ago
Excellent customer service
Excellent customer service, fast easy application and for the small business that needs quick capital with 12 month repayment terms, such a Godsend!
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mark jacobson
a month ago
This is a predatory lender
This is a predatory lender. I would rate zero stars if I could! This company is severely dishonest and lied to me on multiple occasions of the annual interest rate of my loan. Per UT law, where On Deck is based, they legally can charge you any interest rate they want contract permitting. Obviously there are exceptions.
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elizabeth rumsey
a month ago
Happy Small Business Owner!
WoW! This was a wonderful & easy experience!! I have had the company for quite some time and never really "needed" to look into working capital. With the addition of several future endeavors/clients, OnDeck was a solid choice. My Advisor, Jon was the BEST!! Thank you, Jon! Keep doing what you do and making the magic happen us small businesses! #1122
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greg schoch
a month ago
Great service
Great service, very easy to deal with and very fast and prompt
C
calvin d. wright
a month ago
President Deas Insurance Agency,Inc.
I had a wonderful experience with Mr. Robert Bruce. He did a very professional job for me. He got me the funds needed in record time.
C
chris
a month ago
Terrible Company/Horrible Experience
Terrible Company/Horrible Experience, come after you like sharks. Funded when didn’t even need the money, made all payments. When winter came around and actually needed help was straight up denied; continuously harassing to get you to apply again.
R
robert woods
a month ago
Dana has continually provided…
Dana has continually provided tremendous customer service and that is why I have stayed with OnDeck.
M
marycollet
a month ago
funding very fast
The experience was amazing, It took about 24 hours to get approved and get funded
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jay paul martinez
a month ago
OnDeck sets the standard for business loans and lines of credit
I actually was very impressed with the expeditious approval process and even more elated when I was approved within 48 hours of my initial application. My representative was knowledgeable, sociable, and transparent with the process and expectations. Thank you OnDeck. I look forward to a long term relationship. We're off to a great start!
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betty odak
a month ago
Mark was very prompt and articulate
Mark was very prompt and articulate. The process was seemingly.
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donna owen
a month ago
My experience with the company was intense.
My experience with the company was a good one. I have an unsecured loan which is very expensive but the customer service and follow up were as expected.
G
guards on demand
a month ago
I really appreciate the great customer…
I really appreciate the great customer service and quick turnaround.
C
customer
a month ago
Jon was very knowledgeable
Jon was very knowledgeable
H
hercules southern bbq
a month ago
Great Overall experience in getting funded
The representative that I worked with was friendly and courteous and explained everything along the way and took the extra time to walk me through completing everything to get the loan.
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warda salah
a month ago
Fast approval and good customer care.
Fast approval and good customer care.
M
margaret smith
a month ago
The representative made it very simple.
The representative made it very simple.
J
jj
a month ago
The organization is fantastic, you will not regret working with Ondeck
Jonathan is wonderful - the process was smooth, simple, and really supportive. I really appreciate this organization and look forward to building a relationship!
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chris garcia
a month ago
Very simple process
Very simple process, that simple.
T
thomas
a month ago
My rep was easy to work with.
My rep was easy to work with.
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phillip rodman
a month ago
The sales Rep gave me the options and…
The sales Rep gave me the options and let me pick the best option for me. there was no pressure to choose.
L
live love
a month ago
Excellent customer service
Excellent customer service Quick Easy Clear
C
christina
2 months ago
Katrina made the whole process so…
Katrina made the whole process so simple. She answered all my questions, was clear and concise and I had my funding in less than 24 hours.
J
johnathan
2 months ago
The process was really easy going.
The process was really easy going.
L
lisa adams
2 months ago
Great
Dylan was very helpful, extremely patient and knowledgeable.
K
kerol blair
2 months ago
Fastest and first every funding i got…
Fastest and first every funding i got for my business in less than 24hrs i will recommend to anyone
A
andre
2 months ago
Great service
Great service
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adam boyer
2 months ago
Devon and Scott are Fantastic
Both Devon and Scott have been fantastic, very flexible and actually take your needs into account even after the deal is done. This is a lender I would go back to multiple times.
A
ashley devivo
2 months ago
Great company willing to work with…
Great company willing to work with people that don't have the best credit.
D
doesn’t matter
a month ago
Keep harassing and badgering for…
ALERT UPDATE: FURTHER CONFIRMS THEIR HARRASSMENT! WOW!!!! they keep harassing me now through Trustpilot!! they are badgering Trustpilot to take the review down, since I’ve blocked them since they kept harassing me with phone calls, there is nothing to understand other than now they are triangulating me with Trustpilot and the harassment continues! take some criticism people, and get a life! I’ll just write another one if this gets removed, you’re barking up the wrong tree How dare you keep trying to contact me harassing me even after I literally told you to stop calling me in this public review over two months ago. Do not contact me I’m telling you Over two months ago: Keep harassing and badgering for documents promising to clear out the whatever to get the loan and I keep getting follow up email for utility bill address? How does my business being registered with Secretary of State not supersede a utility bill with the address and the several other solid proof my business exists. I send that and then I get badgered phone call after phone call for more documents. Sent them taxes, website, utility bill, credit between 800-810 and these people have wasted a month sending me on a wild goose chase. They should be ashamed.
K
kael beverly
2 months ago
Great source of easy business funding
Great source of easy business funding. My number one choice
J
jim w
2 months ago
Smooth and well run team
Smooth and well run team. I think that was the easiest transaction I’ve had for a loan
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david awoyomi
2 months ago
Update on a Previous Review
This is a follow-up to my January 19, 2023 review based on my bad experience with OnDeck. I was contacted to revisit my casevwith OnDeck. The Loan Supervisor who contacted me was very professional and apologetic. She explained that the CSR I talked to should have escalated my concern rather than insist he was right. OnDeck returned about 46% of my total interest payment within one week of the start of the process. Even though the interest rate on the loan is still very high, my complaint was about the agreed interest payment reduction. I am satisfied with the way that complaint was handled timely and efficiently.
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nan steiman
2 months ago
It was an very good experience with professional agents
It was very easy to complete the application online. Andy Goldman was very professional and knowledgeable. He explained all my options and the process very clearly so I could make my decision easily.
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noblespirit joe
2 months ago
From the first point of contact
From the first point of contact, OnDeck has been accessible, and responsive throughout. In addition to being genuinely interested in providing a frictionless experience, OnDeck also demonstrated a clear intent to work with our company to provide the solution we were most interested in, indicating that this is the sort of funding partner that we can build a long term meaningful relationship with. This has been our first engagement with OnDeck.
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mario cano
2 months ago
Very secure and profesional service…
Very secure and profesional service quick turn around and friendly staff
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brian gallo
2 months ago
Chris was fantastic in explaining…
Chris was fantastic in explaining everything and helping me out.
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wenning branding
2 months ago
THIS COMPANY IS THE BIGGEST SCAM OF ALL…
THIS COMPANY IS THE BIGGEST SCAM OF ALL TIME! THEY WON'T EVEN ANSWER THEIR PHONES. EVEN WHEN YOU PAYOFF A LOAN AND IF YOU OVER PAID IT, THEN HOLD YOUR MONEY AT RANSOM!!! A WIRE CAN BE DONE THE SAME EXACT DAY IT IS PROCESSED AND THEY LIE AND SAY IT TAKES 7-14 DAYS!!! THAT'S BULL! NO ONE CALLS YOU BACK, YOUR ASSIGNED REP IS A USELESS SCAM ARTIST. JUST CHANGE THE COMPANY NAME FROM ONDECK, TO MADOFF! THEN THE COMPANY NAME WILL MAKE MORE SENSE!!! STAY FAR AWAY FROM THESE SCAM ARTISTS!!!!!!!
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hannah pham
2 months ago
The company working very fast to help
The company working very fast to help . Dylan Decool he is very professional and very helpful. He give updated processed and explained everything very clearly and very detailed. Thank you so much
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char ferguson just call the it guy
2 months ago
You can trust OnDeck to understand your needs.
You can trust OnDeck to understand your needs and offer options that are competitive and easy to understand.
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carl
2 months ago
Professional people at On Deck
I've never had such a great experience as this one. Its always been hard securing financing but On Deck made it really easy from start to finish. Thank You
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gary fessenmeyer
2 months ago
Rio was very helpful.
Rio was very helpful.
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dawn
2 months ago
Completely satisfied
Mitchell was very helpful and kept me updated. The process should have been very easy but I was out of town and using an iPad with bad reception so the team worker together to help get my information verified so the loan got processed. Definitely will recommend using OnDeck to my friends in business.
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samuel hucks
2 months ago
Better than they used to be
The team was very helpful in securing funds for my business
D
deni
2 months ago
The whole thing from start to finish…
The whole thing from start to finish was the easiest thing I’ve ever done. My rep Dylan McLoughlin was not pushy and was there every step giving me updates and let me know what’s happening. It was a real pleasure working with them!
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william thomas
2 months ago
Simple
Simple, quick, and good variety of options.
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jesus gallo
2 months ago
The quick response and guidance
I had a great experience and the person guiding me through this process was very polite , knowledgeable and replied to all my call and questions in a timely matter.
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david awoyomi
2 months ago
Promised InterestPayment Reduction was a bait.
I was promised a reduction in interest payments if I did a fast-track repayment. I did. I paid back in 4 months instead of 12 months. Despite this, Ondeck still made sure I paid back as if I paid the loan back in 12 months. My overall payment was my initial estimated weekly payment multiplied by 52 weeks even though I paid back in 12 weeks. I contacted customer service and was told whoever promised me an interest reduction misled me. I borrowed $90,000+ and ended up paying back $107,000 in 4 months. I will never do business with them ever again.
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ss
2 months ago
Great customer service
It was fast and get what I needed in such a short period of time. It was a very easy process. They were very responsive.
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richard lewis
2 months ago
Very easy approval process
Very easy approval process. Much less hassle and quicker funding than a bank, as long as your good with the high cost.
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bill keane
2 months ago
I renewed a term loan with OnDeck
I renewed a term loan with OnDeck. Within 48 hours of my original call, I received and funded an offer that a competitor said was the best they had seen.
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jason karnes
2 months ago
Charged me an origination Fee after I…
Charged me an origination Fee after I was told it was waived. Now there telling me it takes a week to refund.
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elbrus shirinbayli
2 months ago
Very professional and competent…
Very professional and competent workforce. No hard time, not too many documents to fill out etc.
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goldie
2 months ago
SHOULD BE ILLEGAL
How this outfit is allowed to lend at the most usurious rates imaginable is beyond my comprehension. My boss got us into one of these hideous loans on a knee jerk reaction and we sweated through a year of payments that almost cost us our company. Outrageous that they can lend at the rates they do. Who tf is making these 5 star reviews, their own employees???????
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craig
2 months ago
We appreciate all the effort you went…
We appreciate all the effort you went through to make this happen for us.. ChrIs did a great job handling the loan, customer service went out of there way to help make it happen.
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guy demarco
2 months ago
Sales rep and easy process Ty Godbless
Sales rep and easy process Ty Godbless
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bill buck
2 months ago
The truth be told...
I am giving Ondeck 1 star because there was no lower option. We took a loan with these guys back in May of 2022 for 97,000, paid on time every week. Went on to my online account information and it stated I was qualified for an additional loan, so I reapplied for a new loan in the amount of $200,000. During my original loan process, they told me if I paid on time my credit line would increase and my interest rate would de-crease significantly. Since my first loan my average daily balance in my account went up 4 - fold and my credit score went up over 80 points and as I stated we were never late on a payment. The next day I spoke with Atticus with Ondeck, he said they would approve me for $53,000 with a loan pay back of over $72,000 (35.8% interest). In my opinion these guys are nothing but a bunch of loan sharks (predatory), I paid them over $30,000 in interest plus fees in 8 months’ time on a $97,000 loan (38.8%) (my opinion, usury). So, don’t believe it when they tell you your rate is high now but will come way down and your credit line will increase on your next loan, this does not seem to be the case. We are paying off the balance of our loan and chalking this one up to experience. You are probably better off with Loan Falcon or Loan Cannon.
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meyer cho
3 months ago
Harassment
I applied for 500k. Got declined. I got an email from OnDeck, asking for completion of the application. Completed it and got declined again. I have to repeat this four times already. This is a harrassment.
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ronnie miller
3 months ago
Not what I was told!!
They are anxious and very willing to loan money but after paying 80% of the balance, they aren’t willing to redo pay back terms! Very very hard for small business! I was told that if I pay most of the balance off that I would be able to lower payment! All I would owe is interest from loan! Not happy! If you are a young small business, don’t do it without knowing the details!
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brian goetz
3 months ago
Easy process and extremely quick turn…
Easy process and extremely quick turn around. Very helpful and patient representative.
A
abel galvan
3 months ago
The application process was very easy…
The application process was very easy and convenient. Eric my contact there kept me informed every step of the way. The process from applying to receiving funds was less than 72 hrs. I would recommend to anyone need a first time business loan.
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ca customer
3 months ago
UCC Filing Beware
We received a line of credit deal thru a third party broker. We requested that there would be no UCC filing (as it hurts your file as a buyer when pursuing credit). We were told that no filing would occur during the process but we were lied to. So potential customers beware of UCC filings. They do not go away unless you pay them off. Think of it as a permanent record. The positive is they (Ondeck) fund quickly. I recommend to shop around to multiple brokers before deciding on any deals.
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joseph hicinbothem
3 months ago
Helped us when we were in a tight spot…
Helped us when we were in a tight spot 5 years ago. Have helped every year in our slow time and have grown our limits as our business has grown. As our relationship stays strong, our rates have gone down. Moving money around is very easy and responsive with their systems.
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k single corp
3 months ago
Fast
Fast, easy, and very professional.
H
hal
3 months ago
Very Professional
Very Professional, no hoops to jump through, processed in a timely fashion and very personable service!
R
rodney lindsay
3 months ago
Seamless excellence in financing
Seamless excellence in financing delivered quickly and easily. Thanks, Anastacia!
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jim valentine
3 months ago
I have used Ondeck in the past
I have used Ondeck in the past, and they have always been helpful during times of needed capital.
H
harry jackson
3 months ago
Helpful Service
The Agent that I worked with was very helpful, he asked really good questions to help him understand my business. I like that he was honest in his approach. He painted a clear picture of what I was to expect.
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deb richards
3 months ago
Smooth and professional process
Very easy, expedited process for closing of financing. I would have given five stars but the funds are not yet deposited in my operating account. It has been not yet been 24 hours so understandable.