OnDeck Review

I've been in business for over 25 years, this has to be the simplest and most straight forward process that I've seen. A special thanks to Jordan B for making the process that way. He provide excellent service, and returned all calls and emails. He went the extra mile to explain the process and make sure I understood it as well. Thanks Jordan!

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Shana was very knowledgeable and instrumental in helping us get our loan. Quick review and answer within 24 hours .

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I have been overall happy with OnDeck. I think the issue is the fundamental product and how much I am being charged is technically usurious. To charge 30% or 40% interest when it should be 15%-20% is just not right. I unfortunately did not have a choice. I am a woman owned, small business operator and had to do whatever possible to keep us going. It is just not right, but your in business to make money. So I guess no one there can say, 'Hey, let's do this one for less, it seems like less of a risk than the other one.'

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Amanda is the best. Professional and quick to answer questions and provides the best guidance. I recommend her!

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It was Quick and boom I got the Money I wanted. Thank you guys.

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Great company to work with. Fast approval. This is my 2nd loan through OnDeck I highly recommend OnDeck for your business funding.

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By far the worst customer service I’ve ever seen and experienced! The loan advisor Daniel Suarez received my application and referred me to a senior loan specialist name Andrew. As soon as Andrew knew I wasn’t qualified for a $50k business loan his voice tone changed and started talking very rude and unprofessional to me. He Sounded like he was interrogating me and blaming me for not being ready for the loan. Worst of all he latterly hung up in my face while I was still talking. It doesn’t get any worse than this. Pls be careful from these kind of companies ; OnDeck. They start very friendly and then this what happens. I was extremely disappointed and upset how did this guy Andrew treated me! If I could give this company minus star I would!!

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Applied a week ago and still no response, so we no longer care if you guys approve or deny us, but stop wasting our time! It is very rude to ignore emals and calls.

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Process was quick and easy! Representative very helpful and pleasant.

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2nd loan with OnDeck. Outstanding service. Not a bunch of red tape nonsense like many lenders have. Our rep, Matt Wyer, is top notch.

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Fast, professional, supportive, and knowledgeable. Very thankful for OnDeck helping keep my business going.

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Omar was fantastic!! Very professional and got our company setup nicely with the funding we needed. We will definitely keep working with him. 🙌🏻💪🏻🙏🏻

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Fast and easy process! Highly recommend.

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My needs were met with efficient and professional expertise. I appreciated the quick responses to my questions. This was an issue of taking advantage of a quick sale and resulted in being able to acquire the home of my son's dreams. Very happy with that! thanks again

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Shana was a perfect joy to work with. She is very transparent, fully knowledgeable about the funding process. A very amicable person in sum. I would refer her to any of my colleagues, and WILL Thanks, Shana, and OnDeck for the opportunity to meet my business needs.

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OnDeck makes the process painless and communication is always top notch.

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My second time working with OnDeck and really appreciate their level of professionalism and swift work in getting me funded.

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This process and experience was seamless. Jon was knowledgeable, helpful, and quite thorough. Not once in this process did I feel I was being "sold" anything or rushed into making a decision. All of my questions were answered and I felt valued. Thank you for a wonderful experience!

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rep detailed options for me to make a informative decision quick and easy

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Quick, professional response and set up. Easy to work with, fair response.

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We made a decision to pursue a line of credit to help grow our business. We worked with several very helpful individuals and secured the line of credit in a very short amount of time.

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This service is awesome. You don't have to spend days getting funded and the payback method is great because it allows for you properly budget and operate your business needs.

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Easy application process and the people are great to deal with. Fast response to any question. Much better than Square or local bank.

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Matt Wyer, my financial advisor performed exquisitely. He guided me through the process in my application. \I have been with On Deck sine 2014 and they have always provided me with necessary funds to support my business endeavors. I highly recommend On Deck!

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Everything went as Expected.App it’s very easy to navigate while applying 4 Funds

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Working with Shana was an absolute pleasure!! I don't have much credit in my business name so establishing this was really wonderful. She was incredibly helpful and knowledgable. While the rates are super high, it will help to establish myself as a business.

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Thankful to this company for helping me out when I need it and keeping my business successful. Sometimes small businesses need a boost to keep things going and I am very grateful to have OnDeck to help me do that.

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I have been working with OnDeck for nearly one year. Their funding options are fast, clearly laid out and fairly priced. I've used both term loans and a line of credit. I cannot say enough good things about the company as whole and my sales executive, Alexander Betancur. In a sea of dubious funding companies, OnDeck truly stands out. They are a fantastic company and Alexander always replies to me swiftly and works to assist me in any way he can. If you need funding, you should definitely try them.

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Jon D'Amico was tremendous help from beginning to end. He was professional, concise and made the process seamless. Would definitely recommend 10x over.

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From the first contact it has been soo easy!! The communication on the process, always stayed in touch either via phone or email. Would definitely use them again!

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Great customer service and feel the trust working with them. Working with Jerry from OnDeck has been great and I will continue for years to come.

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Pretty smooth except the fees were not disclosed until at signing.

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The experience was painless. Thank you John for making the process simple.

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The team at OnDeck was absolutely AMAZING! They made sure to guide me along each step of providing my information and to follow up to make sure I understood the processes. If I had any questions they provided detailed answers and listened to my own detailed explanation of certain things. OnDeck is hands down a very phenomenal company! 5 Stars!

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Jon at OnDeck answered all the questions I had and made the process very easy and fast.

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I had a great experience with the Ondeck representatives they were vary informative I had a great experience and easy and simple funds the same day I couldn’t be more pleased

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Very fast and professional

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They don't accept online banks as legitimate business operating accounts. Don't waste your time with an application or talking with them if you use any bank that provides great service with no fees (a.k.a. an online bank). Get with the times... ridiculous.

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Steve Cruz is the man. Up front and honest. Ondeck has allowed us the opportunity to expand our business with quick easy funding

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Ondeck has helped us for years to continue to grow our business! They are amazing to work with and highly recommend them!

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working with on deck has always been easy, this time was no different. I needed $ and with my documents sent in I had the cash with in 48 hrs. thanks

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As a new customer of OnDeck, we were very pleased with how efficient, professional and timely they delivered on promised results for the working capital expansion loan we just closed!

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As always, OnDeck is there for me when I need them with a quick and easy loan!

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Always easy and quick service . Friendly service and willing to assist.

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When all others wouldn't give my business of 15 years the much needed funds to make it through the pandemic ondeck lived up to it word . The process was quick and simple the terms was great ..

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My experience with Rachel was nothing less than wonderful! She was pleasant, professional, patient, and available! I never felt lost in endless automation and, more importantly....I always felt like I mattered...for real. I was a real person to her, and not just another account. I would recommend OnDeck to ANY business owner looking for a lender!

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Clear and concise communication from Sophia Nappi made this work for us.

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I cant say enough of how grateful and pleased I am with Ondeck. I had a loan before which i paid off. Then i decided to apply for a line of credit, not thinking i would get it. Then from the get go i was really pleased with the professionalism and knowledge Scott F. demonstrated explaining the product i was inquiring about. I was even more impressed with the speed with which my line of credit was approved. I highly recommend Ondeck if you are ever in need of business funding. The rates might scare some but those who know how business works, will not mind it at all. Keep up the good work.!!!!

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The process was smooth and quick. I was not happy that I didn't get the amount I requested.

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This is my fourth transaction with OnDeck and as usual it was a simple, well informed and open process.

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I had a great experience with Carl who was my loan advisor. He explained everything very well and it took away the stress of my first business loan. I look forward to working with Carl and On Deck as my business grows.

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Amanda is dedicated to what she does and will do whatever is best for her client not for her pocket.

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I have never experienced such a professional and quick process to obtain a loan. My loan counselor was very informative, and the process was very quick. Money in minutes. Thank You for your assistance.

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Steve Cruz was very helpful and communicated well to explain my options and potential growth.

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Great customer service, responsive and easy to deal with.

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Shana did a great job of walking me through and simplifying it for me. She took down all my information and followed up perfectly. Has been an absolute pleasure to work with you on this process Shana.

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My actual loan representative was great. But the underwriting department was lacking in actual documents required for approval. I also find ONDeck interest rates extremely high especially with my long and outstanding payment history with them and a strong credit score.

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Very easy to work with, no bait and switch with OnDeck. Good people top work with.

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Thank You Tony for all your help and understanding thru the loan process. You have been awesome to work with and it's been a pleasure. Thank You

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OnDeck was very efficient and easy to deal with best rates I got in the choices I had.. My rep. Eric Gonzales was awesome and very easy to work with no fuss nor hassle on deck gets right down to business so if any small business owners need a had in the finances I refer on Deck and ask for Eric Gonzales very helpful and customer service is outstanding

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I wasnt sure of the term to payback , Mr.Bashin explained each term to me , so that I could figure out which was my better option. I have dealt with him every time when borrowing from OnDeck. He is excellent and knows his products well. Jeff Paugh

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I've had several loans now through On Deck and I have to keep saying how efficient and quick they make the process from start to funding! Love working with Andrew! He's the sweetest person on my team, loves his job and it sure shows both over the phone and through emails. He's always upbeat and willing to help in any way he can and to make the experience very welcoming to his clients! Thanks On Deck!! Best, Denise

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Easy staff to work with and very helpful and caring. I received my funding in one day with minimum effort.

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So far so good! The loan application was hassle free, and the terms were clear and concise to understand. The rep Amanda Rogers has been fantastic thus far with communication and following up.

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I have always had a great experience!

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Amazing service! Thank you so much! ;-)

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Zev did a great job getting my file started Also he was honest and up front on what he could do for me and my buisness Thanks for a start of a good relationship

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Had a great experience with Ondeck. Kyle, my rep, was very responsive and accommodating. Highly recommend!

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Awesome guy Carol was spot on with everything up front and filled it out late Sunday night spoke with Carol on Monday the following day and funds in bank not even 12 hours later loan and a line of credit thank you Carlo again supper easy supper fast

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very pleased how quick the process were, also the funding.

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One of the easiest processes I've been through and every employee I've dealt with this is now my second loan they are awesome and make sure to guide me through process with ease. I have recommended you to other company friends and will continue to do so.

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Andrew with OnDeck made my loan process a very smooth process and funds were deposited when they said it would be.

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Always the best customer service.

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I have been a customer for years and when need additional funds, a very quick and easy process.

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The whole process was seamless and really easy. The website application process was so friendly and I was able to get funded within a reasonable time. Thank you Andrew!!

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OnDeck has been able to assist our company when it matters most! It’s been a tough 12 months, but OnDeck has helped us stay operating through tough times! Thank you!

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I have been with OnDeck for at least 5 years and they have been there when I needed help. I just send them 3 months of bank statements and they usually call back in 48 hours and tell me what I qualify for. Once I choose the amount that works for me, I finish the process in about 5 minutes and the next day the funds are in my account. Quick and easy. Thank you OnDeck.

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I am so thankful for the credit line! It is nice to have a piece of mind. The process was straightforward, professional and very personable. I highly recommend OnDeck for your business needs. Thank you

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I have been a client with OnDeck for 7 years and must say, nothing but great customer service and always helpful & trustworthy! I highly recommend OnDeck for all your financing needs!

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Jonathan was very helpful and patient and explained everything easily and I didn't feel pressured to make a decision. Once I decided what I wanted the process took 5 minutes!

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Sophia has been great to work with. Always friendly and helpful.

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Ana Petrovek has been great to work with. She is honest and realistic about the terms that are offered and never forceful. My last three loans have gone thru Ana and have been seamless. I will only deal with Ondeck from now on due to the personal relationships that have been fostered over the years. I have put great trust in your company and people. Thank you for trusting me and my business. Many thanks to Ana for always getting the loan done on time and at a fair price.

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This is our second time choosing On Deck for business funding. Our loan specialist Matt Wyer has made the process of reapplying for another term loan and line of credit so easy. Finding additional funding for business ventures is so simple when we used On Deck.

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As a small business looking to expand, this process was painless, and I was thrilled to receive the funding options as I did. The service and timeliness were beyond my expectations.

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There were quick, responsive to any questions we had, and provided a lot of options.

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My experience with OnDeck was truly a great experience. My loan officer, Shana was such a pleasure to speak to during the process she is personable and works hard for her clients. From e mails to phone calls she kept in contact to walk me through the loan options. I definitely recommend on deck to other businesses owners .

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I’m a returning customer and will continue to be . Easy process on business loan with excellent personal behind. I feel my personal loan advisor ( Ankit ) is here for me and understands my current needs without try to push programs that won’t work for my business.

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Jon helped me through my business loan process effectively and with great professionalism. He followed up promptly and was never annoying. He made the whole process pleasant.

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The OnDeck team is outstanding. They understand our business and needs. They helped us refinance our loan and get additional funds to help us grow our business. We are very grateful for their help and support.

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Excellent service and minimal red tape. I applied for this loan on a Friday afternoon. It was approved very soon thereafter.

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Jon was great since te beginning. He was helpful and knowledgeable. He knew the answers of every single question I had. I had a great experience.

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fast and efficient

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Where do I even start with Ondeck. As a lender, middle man, broker, all of the things that Ondeck may or may not do, I am sure they are just fine at helping people attempt or get credit issued to them. What they aren't good with, is making sure any of the third parties they refer their leads to, maintain privacy. I applied in January for an LOC. My background IS finance. I owner a mortgage and R/E company, worked 'on' the secondary market in regards to MBS pools. I did securitization review for one of the top 3 backs to the tune of billions of dollars... so I know what I do and dont qualify for based on my credit, my income, average daily deposits, all of that. TWO banks submitted my information to Ondeck... two. Worldwide Marketing Resources in March Kingdom Kapital also in march. Since then, my file has been shared with what I will estimate at a VERY conservative 20 lenders, brokers or banks. I have a folder in Outlook with all the emails I've received from these guys and they're all saved in my phone under a specific label so I can pull them all up. It's 7/9/2021 and Ive had two calls today... yesterday it was three, along with an email from a company I asked to Cease and Desist calling me on Wednesday, which would be AEM Capital Funding. The calls haven't stopped. I have been polite 95% of the time... the only time I got into it was when one of the 'brokers' told me that the watch on his wrist cost more than the LOC I was looking for ($75k). I just hung up. Every lender that has my information, for the most part, was pulled straight from the Wolf of Wallstreet. I mean, they use the same scripts 'welcoming me to the family' and how they were 'trustworthy', etc... I had 72 loan officers working for me at one point. We spent almost 6 figures a month on LendingTree leads, I know how to speak to people on the phone and most (not all) of the people that called from sourcing my lead, were the typical Wallstreet fast talker. I emailed Ondeck, this is what I got back from them: "We can confirm that we have added your phone number(s) to our do not contact list. Additionally, we have added any and all mailing addresses associated to your applications to our marketing opt-out list. However, after further investigation, it appears that multiple companies are submitting applications on your behalf to OnDeck. We encourage you to reach out to the companies that you worked with directly to stop submitting applications on your behalf and additionally, to not share your information with other companies. OnDeck cannot comment on how each individual company operates, nor can speak on their privacy policy, but this is a good place to start." They cannot comment on how each company operates, even though they sell the leads to these companies, who in turn know they can't do anything with the lead and sell it to someone else. I cant comment on anyone else that has used Ondeck before as I'm sure plenty of people are satisfied... however I am not. Shotgunning my file to these guys, having some of them pull my credit (I had to lock it), is unacceptable. I'm keeping all the numbers that call, along with all the information from each and at some point, if this doesnt stop, I'll take legal action, because I have asked repeatedly to delete my information.

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Jonathan was beyond wonderful!!!! He was patient and explained everything so well. Wonderful !

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Very quick and streamlined process. Would recommend this lender to any fellow small business owners.

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Everything went very well and my Representative Jason Javich was great. Sullied me with all the information I needed to make a decision that was right for me. No pressure at all. Very happy

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Ana is always professional and helpful. Quick and easy process

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Very professional and supporting attention

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Great professional, prompt service.

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Straight to Business, from the time I spoke with the Rep until the end, was professional, knowledgeable, experienced and very helpful.

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