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NAV Review

Reviews 254
Nav
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Nav
Nav
Excellent
Reviews 254
Danielle Greving
Oct. 11, 2022
2 min read
Danielle Greving author image
Nav Summary
NAV is a business loan marketplace that offers a free service for business owners to easily compare loan and credit card options to find a solution that’s tailored to their business. After creating an account, you’ll gain access to its marketplace feature, allowing you to find lenders willing to work with your business. Its network is made up of a wide range of lenders, making it a great solution for new startups or those with poor credit.

Pros

  • Large marketplace with over 100 lenders
  • Multiple credit card and business loan options
  • Personal and business credit reports

Cons

  • Full credit reports require you to pay for membership
  • May receive many emails and marketing calls

Nav at a glance

8.8
Editorial score

Online experience

Has learning resources, access to rates, mobile app
10.0

Customer services and support

Multiple ways of reaching lender, phone hours not disclosed
6.0

Variety of loan types

Offers all loan types
10.0

Loan amount range

Loan amount $500K+
10.0

Eligibility

Doesn't cover bad credit, low revenue, new businesses
8.0

Nav Nav Visit Nav

Overview 

NAV is a Utah-based lender marketplace that helps business owners find lenders at no cost to them. You can browse a variety of loan options on NAV’s website or mobile app, including SBA loans, microloans, and more. 

Signing up for an account can be done in a few minutes, and once you sign up, you’ll receive tailored loan recommendations. If you find a lender you like, you can simply click on the link to be redirected to the lender’s website and online application. 

Why NAV Is Good For Your Business

NAV is good for your business because it allows you to compare lenders without paying a dime. If you’re unsure about what loan options are available to you, NAV will help you find out, while if you have poor credit or are just starting up, the wide variety of lenders in NAV’s network means you’re more likely to find one that will work with you. 

NAV offers a free credit monitoring service in addition to paid credit monitoring plans that range from $29.99-$49.99/month and offer access to full credit reports and tradeline reporting depending on the plan you select. 

NAV’s mobile app also makes it easy to browse your options from your smartphone. 

Loan Features

NAV does not directly offer loans, but rather connects you with lenders that offer a variety of loans. Loans and loan features will vary depending on the lender, but through NAV you can compare the following.

  • SBA loans
  • Bank loans for businesses
  • Business credit cards 
  • Equipment financing loans
  • Invoice financing loans
  • Microloans
  • Merchant cash advances
  • Business lines of credit

Application Process

Because NAV is a marketplace and not a direct lender, you won’t be applying for a loan directly through its site. Instead, you’ll create an account through NAV to get matched with potential lenders.  

Note that if you do not wish to create an account, you can simply click on the “All Business Loans” tab at the top of the page, select your business’s revenue, and input an estimated credit score to manually sort through lender options. 

Otherwise, follow these steps to create an account, which should only take a few minutes.

  1. Head to the NAV website and click “Get Started.”
  2. Enter your business’s name and address (if applicable).
  3. Enter a password and your email address.
  4. Follow the required steps to enter information about your business.

Once your account setup is complete, NAV will filter potential lenders to find the right loan options for your needs.

If you find a lender that matches your needs, NAV will redirect you to the lender’s website, where you can complete a full application. The application process will vary by lender, so double-check to ensure your business meets the lender’s requirements before applying. 

How Much Can You Borrow?

Borrowing rates vary by lender, with loans typically ranging from a $5,000 line of credit all the way up to $1 million for a term loan. You’ll need to get in touch with your lender for specific borrowing limits. 

Repayment Terms

Because NAV is a connection service and not a lender, you will not make repayments directly through NAV. Repayment terms vary by lender, and you’ll need to contact your lender for specific repayment terms and fees. Generally, repayment terms for business loans range from three months to 25 years. 

How Safe Is It? 

NAV keeps your data safe with bank-level security and 256-bit encryption. NAV’s website also has SSL encryption to keep your information safe from hackers. 

When you sign up for NAV, it will collect basic personal information, including your name, address, date of birth, telephone number, and email address. Non-personal information will also be collected through the site, such as environmental variables, server log files, pixel tags, and other information that you voluntarily provide. NAV does not allow third parties to collect personally identifiable information without your permission.  

While NAV does not have an entry on the Better Business Bureau site, it does have a solid TrustPilot score of 4.4/5.0. Additionally, its mobile app gets an average of 5 stars from 6,800+ reviews. 

Help & Support

NAV offers a robust FAQ page and customer support via phone at (855) 226-8388. It also has a “contact us” page where you can simply enter your name and phone number and a customer service representative will get back to you as soon as possible. 

Summary

NAV is an excellent option for business owners looking to easily compare a variety of loan options. Setting up an account through NAV is completely free and can be done in a few minutes by entering some basic information. In addition to providing you options for traditional small business loans, NAV also serves as a lender marketplace for equipment financing, invoice financing, microloans, business lines of credit, and merchant cash advances. 

Additionally, account holders can take advantage of NAV’s free credit monitoring service. Credit monitoring and loan browsing can be done through NAV’s website or mobile app. 

Physical Address

13693 South 200 West,

Suite 200, Draper, UT 84020


Danielle Greving author image
Written by
Danielle Greving
Danielle is a tech and finance writer with experience in personal finance, cryptocurrency and numerous SaaS companies. Her bylines can be found on MoneyTips, CoinMarketCap, GraniteShares and Top10.com. An avid traveler and former ESL teacher, Danielle's writing blends a wealth of technical and financial knowledge with simple and straightforward explanations for everyday readers.
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Trustpilot reviews
See what some customers are saying about Nav
Nav
Excellent
Reviews 254
on
Excellent
85%
Great
4%
Average
2%
Bad
9%
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supreme originalz music group
2 days ago
Great energy and very helpful.
Great energy and very helpful.
K
keith
17 days ago
Very Nice people + What they are doing…
Very Nice people + What they are doing over at Nav is Great for Business owners !
B
bibiboubou
21 days ago
nav prime card not available in any states
I was a Tillful customer for months. I received an email that Nav would give us more as Tillful is at the end. I read carefully the information provided on their website and everything was acceptable. After the payment, I received the information that all the benefits are not available as I'm in Nevada. I immediately asked for a refund as it was not explained before the payment, the customer service was not able to do it and not efficient at all. I will definitely don't recommend this company. Bad experience ever and awful customer service, no empathy or apologies.
K
kobie coleman
a month ago
Quick response
Quick response
T
tondra jackson
a month ago
Ane, Awesome Nav Representative
Ane, the Nav Representative went above and beyond while assisting me with questions concerning my business profile.
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peter martin
a month ago
Nav's customer service is top notch.
Nav's customer service is top notch and resolve issues with professionalism, efficiency, and patience without being sterile in there actions and understanding of the clients needs.
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nicolas mike
a month ago
Garret was so helpful!
Garret made sure he addressed all of my concerns today. I was extremely pleased with his outstanding customer service and honesty!
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queenru wigs
a month ago
Excellent customer service.
Excellent customer service.
T
thomas
a month ago
Nav customer service is excellent and…
Nav customer service is excellent and Riley was outstanding very helpful. I know I made the right decision joining up with this company. Joann Thomas
B
bradley nivala
a month ago
Outstanding application and service!!
There is professional staff working at that company and I had the pleasure to meet some of them today! Absolutely wonderful service very very professional and knowledgeable they knew what to do. The application is very easy to use and helps me out a great deal. I look forward to using the application and communicating with staff about problems that arise and by my contact with them today it was a breeze thank you very much indeed.
E
excellent services
2 months ago
Excellent services
Excellent services
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blaque sas boutique
2 months ago
One stop shop for Business needs
One stop shop for Business needs, I’m new to the own Business situation and nav successfully navigate me through whatever has me in limbo. Thanks Nav!!
S
sabrina
2 months ago
The best company to monitor and learn about building your business credit the correct way
This app has so much valuable information for myself and others to learn the basics and advanced knowledge in regards to building business credit the correct way Thanks
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chris browning
2 months ago
Broke everything down in dummy terms
Great energy
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nation of equality alliance
2 months ago
NAV is a great tool for small business…
NAV is a great tool for small business credit "GODS".
D
drake shields
2 months ago
Yes super helpful true blessing working…
Yes super helpful true blessing working Magali
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cassie chantel
2 months ago
Transfers take longer than advertised
In theory, this is a good company. No fees to have an account and that is great for a new business. The amount of time it takes for your balance to change when making transfers is intolerable. Transfers take forever to reflect and pending charges take weeks to finalize. It is uncomfortable having large sums of money in limbo when the point of a digital account is easier access. I cannot afford to keep using this company.
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ashleigh brooks
3 months ago
We need more of this man!
I’m very happy to have spoken with him! He answered all my questions so well and was so patient and I needed that lol!
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chad worthman
3 months ago
Impossible to cancel membership!
I’ve been wanting to cancel my subscription with you for quite sometime now. However, each attempt has led me nowhere other than to “update” my membership. Which really meaning “upgrade” such membership and spend more money on a service I no longer wish to have nor have any use for. You’ve sent me emailing repeatedly mentioning verbatim to cancel such membership if payment method continues to not go thru. Which I am COMPLETELY fine with. However you seemed to have charged my card “randomly”/“systematically” when ever you please with out my authorization. Very unprofessional and distrusting company. You make doing business so much harder for the consumer. And lead the consumer with false information. I simply wish to have my subscription canceled.
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adrianne florence
3 months ago
Mrs. Kim you're amazing!
Mrs. Kim went above and beyond during our interaction . She provided me with information I was aware I needed. She set me on the right path when it was far from her responsibility. Thanks again Mrs. Kim!
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jhazz shoemaker
3 months ago
Very knowledgeable and helpful.
Very knowledgeable and helpful.
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shane
3 months ago
In May 2023
In May 2023, I received a notice that my account had been billed $149.97 for a new 3-month term. This amount was not only charged without my consent but it was also an increase from the previous price, a change I was not made aware of or agreed to. Upon receiving this notice, I immediately contacted Nav Technologies to request a cancellation of the service and a refund of the charged amount. Despite my repeated requests, they have consistently refused to issue a refund. Their representative, Lauren B informed me that they only offer refunds in the rare case that a customer accidentally upgrades twice on the same day. I had not received any reminders or notices regarding the renewal of the service, nor did Nav Technologies acknowledge my concerns regarding their billing practices. This lack of transparency and customer consideration has left me feeling deceived. I need a refund as well as the MANY customers who have dealt with the same problems. UPDATE: The reply is NOT GOOD ENOUGH. I have already filed a complaint with the FTC as your cancellation and refund policies are deceptive business practices. The Utah AG is next on the list of complaints.
R
robert goodin
4 months ago
She answered all my questions and was…
She answered all my questions and was very helpful
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miguel t. valenciano
4 months ago
Do not do business with them
Do not do business with them, or submit payment information. Canceled and the following month they billed me and said I upgraded. How can you cancel then upgrade? They refused to refund.
N
nancy
4 months ago
Trash - just save yourself
Trash - do not use and do not sign up for ANY reason - do not do business with this company, they will hike up prices and then steal your money! buyer beware, they are fraudsters.
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derrick calhoun
4 months ago
Kim provided me with ALL information…
Kim provided me with ALL information needed. Super Awesome!
K
kevin p
5 months ago
Deceptive Business Practices…
Attempted to terminate NAV subscription. Reached out 3 different times directing company to terminate. I received several 'threats' saying if I terminated, reporting on my business accounts would stop ( it will not..only NAV's trade line will stop), that I could terminate on the website (you cannot) and that if I terminated I would receive no refund (so they will keep my entire monthly fee... indicative of the deceptive business practices of this company. The business model appears to be ' bill for the subscription..' and do everything you can to keep it..including making termination difficult. Take a look at multiple complaints for this same issue on Trustpilot and BBB...they have a pattern and practice of making termination of their subscription next to impossible to complete. I have initiated multiple review complaints as well as a FTC complaint for deceptive business practices. Beware...
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king knox
5 months ago
Very professional yeah
Very professional yeah, straight to the point real easy to talk to
B
bertrum cox
5 months ago
My questions were answered and I got a…
My questions were answered and I got a better understanding.
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neighborhood changers
5 months ago
Excellent customer service
Excellent customer service. Very polite and helpful. She definitely made the experience quick and easy
E
elwin maiden
5 months ago
My Experience With Nav.
I was pleasantly surprised Nav knows what to offer its customers to improve the credit profile. It appears (with help from Nav) it is easy to improve ones credit scores.
L
lorna
6 months ago
Brin was very professional
Customer Service Provider Brin went above & beyond to resolve the matter.
E
elfrida ndukwe
6 months ago
Nav is efficient and works hard to help…
Nav is efficient and works hard to help their customers.
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traci mills
6 months ago
Thanks for helping establish my business credit
Ive had nothing but good interactions with NAV and its staff, I recommend to all that are new to establishing or maintaining business credit, very awesome company.
C
christie ennis
6 months ago
FIRST INTERACTION WITH COMPANY
FIRST INTERACTION WITH COMPANY. THEY WERE VERY HELPFUL AND ADDRESSED MY CONCERNS.
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pompeymoore
6 months ago
Awesome and Excellent
Awesome and Excellent
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scott nyreen
7 months ago
Helpful Amanda
Hello there.👋 My is name is Scott Nyreen and I am writing this review for Amanda from Nav. I just want to say that Amanda was amazing. She was extremely helpful, polite to friendly but yet professional. It was very refreshing to interact with someone of that caliber for a change. The customer service industry could use more Amanda's. Keep up the great work Young lady.😃👍
J
james
7 months ago
Totally awesome
Totally awesome
J
jerome taylor
7 months ago
Nab is needed to stay current with your business
Thank you very much
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manuel de leon
7 months ago
Christian
Christian: came above and beyond my expectations, solve my concern, easy to work with !!!
W
w mcnabb
7 months ago
Rodolfo knew exactly how to help me get…
Rodolfo knew exactly how to help me get what I needed.
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joshua grissom
7 months ago
Perfect
Perfect, customer service Great
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tracy allison
7 months ago
amazing staff
very helpful and responsive staff that goes up and beyond what's needed.
B
barry oliver
8 months ago
This bank is garbage
I've opened a small business checking account with them. They didn't ask for any documents to open the account. I received 6,600$ in 3 ACH transfers sent out 1 ACH for $1,500$ my account got frozen. Then they just closed the account due to "fraud". This is a waste of time. They're refusing to let me send out the ACH "remaining balance will be sent via mail check". Now I need to wait 1 month for my check with my legit money. Again they CLOSED the account with less than $10,000 transactions due to "fraud". Never even asked for drivers license or any docs. This bank is trash. If your business earns more than 1K use Novo or BlueVine save yourself time.
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timothy patrick
8 months ago
Dropping below the lowest standard of service and product…
A really terrible customer service and software based experience. I got NAV after a referall from my credit cards underwriter. Since our business bank filed our llc improperly 5 years ago, we had to make up for lost time. We thought and were told that NAV was the answer and they did a bunch of services that they did not follow through on. Although the people were nice, they would hand off and hand off until your subscription is up. I got the best plan with the business funding which included all the others including boost. When I went to use those features I was told to purchase that service even though mine came with it Included. They also promised and multiple times mentioned that they make sure our business is listed with the business credit beauroughs properly. They didn’t and we had to to all the leg work. We also were constantly getting Bombarded with paid advertisers on Navs site which led us to getting personal credit cards instead of business. Instead of listing it as a personal credit account they were posed as business lines and cards and ended up on just my (CEO)s credit which we continually have to use even though our credit score has went up due to a legal team we hired outside of NAV that also mentioned the trade lines were so weak that it wasn’t even worth the time or money spent. For 6 months I tried to get them to work the loan as they had originally planned with me and when our credit was at the highest and we had worked hard to get it to a admirable state of affairs, NAV was nowhere to be found. They comped part of my second terms usage and then shut off my NAV account completely even though the date was superseded by the prorated amount. I have 8 email chains by 8 service representatives that all promised to get back with me after we had pulled all of our paper work and bank statements along with a ton of other references. They didn’t even acknowledge the email. As a professional B2B service and production house, I would not recommend NAV unless you have random marketing dollars to just throw around for write offs. No legitimate company with less then horrible services. Or no service. We got 0 out of this and would like a full refund. However now that I’m not a full member they have nothing to do with any of our messages. Sad this day companies are ripping other legit b2b and C businesses off for money they could be using to legitimize the economy and service in our country. Shame on you NAV.
D
devin shelton
9 months ago
Don't waste your time
Don't waste your time. I was contacted by the company and offer funding. I agreed to applied. I completed the application the same day of the call upload all documents requested. 2 days later D L undberg, contacted me sounding as if he was reading from a script without reviewing my application. Stating I needed to upload required documents (i.e bank statements,ect). I advised him during the call those were already uploaded. Since that day which was over 7 days ago he never reached back out with an update. I've emailed, left messages, and he responded once to my email stating he had left me a voicemail. That was NOT the truth. Overall my experience was less than unprofessional - considering I didn't contact the company for funding. They contacted me. But, to take my personal business information and not follow up with a decline or approval is very unprofessional. What is the company doing with my information? It's surely not to find funding.
I
iris smith
a year ago
NOT WORTH IT! I am a business owner and used NAV…
I am a business owner and used NAV intially for business credit growth which was great. I received an email inviting me to apply for the Business Checking account thinking that they would have great products and benefits bridging from their initial product. They have no business benefits it is only storage for cash- they have no dashboards for business activity, they have no other products tied to a checking account. It is only a place where your money comes and goes. They don't even have a mobile banking app. They have a lot of work to do with the product.
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jerad lovett
a year ago
Broken Promises Everywhere
This company promises quick results, quick financing options. They drug me on and on for 5 weeks, ignored phone calls and emails. All I wanted was a yes or a no so I knew how to move forward with my business. Completely awful experience. That's what I get for using an online broker.
M
mr. roger smith jr
a year ago
My representative Antonio was awesome…
My representative Antonio was awesome and performed above and beyond today helping me through my process
R
roman
a year ago
Nav always meet my expectations they…
Nav always meet my expectations they always go above and beyond to help.
L
luther
a year ago
Best
Always helpful
M
ms. baker
a year ago
Zach was professional!
Zach was professional and knew what he was doing. Thank you for such great customer service!
C
cp dollars
a year ago
Very informative
Very informative
C
customer in chicago
a year ago
So far so good
First experience but 100 percent satisfied and looking forward to a beneficial partnership
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luxuriously natural soaps
a year ago
Very knowledgeable
Very knowledgeable, was able to answer my questions. Seem to understand my feelings.
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ervin management group llc
a year ago
He was polite
He was polite, knowledgeable, and precise, and he answered all my concerns.
T
theardis nelson ii
a year ago
Taryn was awesome !
Taryn was awesome !
E
excellent services
a year ago
Excellent 👌 customer service
Excellent 👌 customer service
S
steve gill
a year ago
Nav is a very good company
They called me back today and explain things to me how I could help my business credit rating and score
E
evelyn nelson
a year ago
Pleasantly knowledgeable with patience!
Pleasantly knowledgeable with patience!
M
marquita
a year ago
Love NAV
I appreciate the rep patience with me & she walk me through in the areas I needed help in
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fresh lawncare
a year ago
The representative was very… Knowledgeable
The representative was very knowledgeable and informative about business credit and understood my needs for my business
H
herdjy louis jean
a year ago
Best customer service
Best customer service experience ever very efficient and professional
S
seven media pro
a year ago
Amazing Services and Customer Services
Amazing Services and Customer Services
A
assets ventures llc
a year ago
great the best that have done it
great the best that have done it
L
layouke davis
a year ago
I had a very good experience I’m glad…
I had a very good experience I’m glad there are still people in the world with great customer service skills.
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renetta dobine
a year ago
I am happy with finally getting…
I am happy with finally getting finished with setting up my account
K
karl dotey
a year ago
Customer service is rather great
Customer service is rather great. They do go above and beyond to make the phone call easy.
A
angel gentle
a year ago
Excellent customer service
Excellent customer service
A
alija ademovic
a year ago
Called about a paying subscription not…
Called about a paying subscription not showing up, Fletcher did a amazing job walking me through.
C
chris winston
a year ago
Great customer service
Great customer service
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kenneth frith
a year ago
There were duplicate Credit Reports on…
There were duplicate Credit Reports on my company Taryn was very helpful in providing a clear understanding of how to clear up my issue.
A
aaron justice
a year ago
He was very helpful and insightful
He was very helpful and insightful, excellent customer service
K
kim williams
a year ago
I absolutely love Nav!
I absolutely love Nav!! Great customer service I highly recommend them for business owners
V
veta
a year ago
Nestor was professional
Nestor was professional, empathetic, an active listener, answered my questions and extremely patient. He is an example of what type of attributes that are missing in customer service field presently. Nestor, keep up the good work.
P
posh
a year ago
Great services and customer service
Great services and customer service! Very easy to work with for business.
K
katie “katie g” stanton
a year ago
Fabulous customer service
Nav is a great app, I like how user friendly it is. I enjoyed being able to speak with a person over the phone. She was knowledgeable and wellspoken.
D
darryl evans
a year ago
Nav provided great customer service…
Nav provided great customer service that made me feel valuable and appreciated concerning my company business.
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noel benoit priscilla's pantry
a year ago
NAV App is N.ot A. V.ery Good Experience
The NAV app never loads completely on my iPad or iPhone or Android phone. It tells me I have funding offers, but it wants to restart an application every time and won't show me the offers. Very frustrating. I will be unsubscribing from NAV.
H
hugh isaacs
a year ago
Very professional people
Very professional people
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chris mccoy
a year ago
Highly recommend using Nav
I've been subscribing to Nav's paid plan for about a year now. I was using their free plan for years before that. Nav is great for being able to track business credit. Their higher tier plan also helps with building credit through an open account. I've exchanged emails with the support team, too, and they are always fast to respond.
w
whistleblower louisiana
a year ago
Hurry
Have no problem with this company. Customer service is on point
B
bee rive
a year ago
The Nav Team
The Nav Team is awesome. A office full of professionals. Thank you Nav Team. Bobby R.
A
autumn lathon
a year ago
Great worker
Great worker, really informative. Thanks Radolfo for going above and beyond!
L
little black diamondz
a year ago
Nestor was friendly
Nestor was friendly, patient, and knowledgeable
B
bishop talks
a year ago
NAV for business is doing a awesome job…
NAV for business is doing a awesome job with the information for your business needs
K
karl dotey
a year ago
Nav is a really good business keeper…
Nav is a really good business keeper for scores and accounts. People at nav exceed better then credit card companies to take care of customers
M
marla green
a year ago
My Experian score unexpectantly dropped…
My Experian score unexpectantly dropped 50+ points for no reason. My report showed no discrepancy, and I knew I had not been late. I called into Nav and spoke to Fletcher. He was patient, kind, and quickly found the problem. He was able to fix it for me. I instantly felt the value in my fees. Fletcher also gave me recommendations and asked about my purpose with Nav. Instead of rushing me off the phone, he made sure I had no more questions. He was professional and efficient. Nav ROCKS.
A
absolute airbrush designs
a year ago
Awesome service when phoned in for…
Awesome service when phoned in for simple yet not obvious fix.
W
wanda d
a year ago
NAV offers great services & Customer Service Reps
I reached out to NAV rather late in my day and I was thrilled they were yet there. My Customer Representative Meagan was wonderful to speak with. She is kind, caring, knowledgable and efficient! I enjoy navigating NAV's website, and I had some particular questions concerning the Lender Match's that I have been receiving. I appreciate the business services NAV offers and the pretty user-friendly web site they have. I look forward finding many funding opportunities through NAV's partner companies. Great website! I upgraded to the business boost without a second thought. Thanks, NAV.
E
exit development inc.
a year ago
Nav is the best!
Nav is the best!
d
donna level
a year ago
The customer service experience has…
The customer service experience has been outstanding.
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selene gonzalez
a year ago
I love this app
A great business tool
J
john mucheru
a year ago
Since being a member of Nav
Since being a member of Nav, I've had positive experience all along. All their support staff are knowledgeable and point you to the right direction.
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butch kassedy
a year ago
Great job knowledgeable
Great job knowledgeable
K
kenneth lewis
a year ago
The services offered are convenient…
The services offered are convenient beneficial and a true game-changer. Customer service help is second to none!
P
popol christian baende bonyang
a year ago
I'm still working on to succeed
I'm still working on to succeed. By tomorrow you will receive my complementary email
S
steve mingione
a year ago
DO NOT under any circumstances give NAV…
DO NOT under any circumstances give NAV any credit card info. You will play hell trying to stop reoccurring charges to your card. Even if you contact them directly to cancel your subscription.
E
enhanced permanent cosmetics
2 years ago
Trash
Trash! Waste of money. Was charging my business account $130 quarterly and didn’t even know it
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bruce carter
2 years ago
Once you sign up and pay for NAV...
Once you sign up and pay for NAV, you will likely endure serious frustrations utilizing their service. Their CASH FLOW page won't load so the one thing that could potentially have a huge impact on your company credit score is denied to you. Report this to their staff and you will be besieged by endless emails asking stupid questions like "Have you cleared your cache? Tried other browsers? Restarted your computer?" After repeating myself to Fletcher Davis - Customer Service Representative I gave up. He never did create a ticket to escalate my case to their developers and I finally gave up on NAV and signed up with their competitor. They get 2 stars for providing "some" free information but after submitting payment, all they did was waste my time and I accomplished nothing. Very disappointing.