Kabbage Review

Please, I need kabbage company to help me fund my education under scholarship in USA, please any university in USA, I will pay back through my internship, my number, +2348103981950 My name, Justice Ndubuisi

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Their customer service is all overseas and incompetent. The app wouldn't accept a $27k government check deposit and after a week of calling and being told it's a technical error they finally told me their third party fraud detection has determined it's a fraudulent check. Not sure why they determined it's now fraudulent when they accepted a check from the same customer months prior. Now I've had to request a replacement check from my customer and open another bank account elsewhere since the check is endorsed to deposit only to Kabbage checking. This has delayed me from payment for at least a month and is affecting my cashflow. I also applied for their Payments service so I can take payments by credit card and after 10 months it's still showing "Under Review".

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Our Business borrowed money on our line of credit for very temporary reasons. With that being said we paid it out before the first due date. A few days late we checked to see if it cleared and credit would be available. Only to find that our line would be reduced to just 1000. No real explanation was given except they monitor money in and money out of our Business account totally unacceptable.

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Sent me a pre approval letter then denied me even tho I met every requirement. This is why you should not trust a pre approval letter

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Very poor communication. I applied for a loan to cover my operating costs, and application process was simple. Fill out info, submit some documents. Done, waiting for review. Then I get an email saying I need to finish my application... Click the link, brings me to the page saying my application is in review and I will be contacted by email. Weird. Then I get a notice saying my document was not able to be used (my Driver's license), and needs to be re-uploaded... Ok, something must have been corrupted, or maybe they also want the back? Scan the back side, put it in the document with the front, and upload it. Next day I get a notice that I'm declined for funding because they could not verify my identity... Very confused, I emailed the service email, and then I get a phone call from someone in the call center saying the application was closed out because the DL was cropped too closely and they couldn't see the 4 rounded corners. Since the application was completely closed, they can't reopen it and I have to reapply in 30 DAYS. So instead of actually telling me what the issue was, they sent vague message, then just locked it out completely.

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This is a very poor excuse for a "service". First, when seeking funding, you go through the application process thinking perhaps you can qualify for an asset-backed loan. Forget that. Without telling you what's going on you get approved for a very small unsecured line of credit which, if you are actively seeking funding hurts your credit score. When I tried to use my small line of credit, it would not link to my bank account, despite having all bank balance information shown on my account. I called customer service who were zero help, stating they would look into the problem, but never did. After a while they sent me a message with rather negative undertones stating I no longer have access to my line of credit and they would eventually close my account -- Good! As far as I'm concerned, I can't wait to be done with them. Save yourself the headache and seek funding elsewhere.

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I strongly advise against Kabbage Checking. Their customer service is clueless, it takes several transfers I'm call as well as days to get even the smallest question answered correctly. You can email them a yes/no question but will always get an email response telling you to call. I'm done with this bank and moving my money elsewhere. If you don't think you'll ever have a question or need for customers service, the bank is fine. Sounds like nobody knows what they're doing, conflicting answers, complete incompetence.

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This has gone from a bad customer experience to frightening. The bill pay feature for Kabbage Checking has not worked once, neither through the web application nor from the phone app. I've gone in circles with the customer service people and have decided this isn't going to be fixed. I'm now fearful that a company so poorly managed, and that the app has so many glitches, that this is not a safe place to house my accounts. Other than being an enormous hassle to switch banks (again), it's better than losing everything.

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No one at Kabbage knows anything about how to help your business. I cannot attach my business account to my application and I have gone round and round with every ignorant phone rep imaginable. I get in the hamster wheel and do what they tell me to do, then that isn't what I need to do, so I do something else and that isn't right either. I review one fake lending company after another on here, because they are all predatory and set up to trap you into believing they are there to help but they are not. Kabbage is another in a line of lying companies that have no intention on helping, and this one is hiding behind AmEx which is unbelievable. My application for funding was created LAST YEAR and nothing at all has been done except this never ending, nonsensical buffoonery of wasted time on phone call after phone call and email after email.

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When I tried to send a wire for my home closing, Kabbage flagged the transfer and locked my account for over 2 weeks with atrocious, uninformed, helpless customer service that prevented any way to lift the lock. Avoid this bank at all cost!

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I setup an account with Kabbage in March 2022 and had problems linking my other bank account to fund it. It's now almost August and they still don't have it linked and they keep closing my cases out. Terrible customer service.

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I tried to apply with this company and upload my documents based on the way their system allows and they continued to request the same thing. I requested a call and they failed to assist as I did what their application and clarification of how to upload requested. If they had a better process then the rating would be better.

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Such a horrible experience start to finish - Jump through hoops to get approved- then once approved, the account continually becomes "unlinked" and you have to reconnect the account continuously to your bank- it's beyond frustrating and maddening.

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Absolute WORST customer service I have ever experienced. Was an absolute s-show to open an account. Now, about a year later, was considering adding a service to my account and asked via e-mail (knowing that trying their phone line would be a waste of time) if this would involve a hard credit pull. A few hours later received an e-mail stating I would need to call to resolve my question. Called the number given three different times, each time was left with the message that call could not be completed. If I knew when I first applied for this account what I know now, would have never applied in the first place.

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Terrible terrible service. This bank closed my account after I called to ask about a transaction. They completely closed the account and froze the funds in my account. They had unreasonable requirements and looks like I will be defaulting on multiple payments due to their incompetense. DO NOT OPEN AN ACCOUNT WITH THEM.

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Customer service is not helpful at all and actually quite rude. Your business must be banking with a LARGE financial institution and does NOT support digital connections with regional banks or credit unions. Save yourself some time and go to RAPID FINANCE - they are AMAZING!!!!

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I applied for a business loan with Kabbage and qualified in every respect. However, we had our incorporation in 2017 with Nevada..then covid hit. we could not pay our nevada fees so our nevada llc was revoked. We still continued to do business. However, we reincorporated in Texas in 5/2022. We did not stop doing business in that whole time. We even showed bank statements beyond May 2022 and could have shown more evidence of being in business. We explained ALL OF THIS to Kabbage before they finished their review. They declined us because they say our tenure was not long enough. They erroneously say our start date was a month ago when we can prove even through tax returns that we were in business for the full 5 years. THey are allowing their computer system to make decisions that sometimes manual human underwriting should handle. Even though they know otherwise they are standing behind the decline. This is unfair and disheartening. Nice people on the front which is why there are two stars. Backend underwriting uses no common sense.

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Kabbage has an awful online process and worse customer service. I have a brick and mortar business checking account (which has a monthly service charge/Kabbage does not), a crypto account, credit union accounts and a brokerage account yet my business checking application hung in limbo for more than a month and then was declined because I didn't upload all 4 corners of my personal utility bill. I shared additional documents that proved my address including from the IRS yet Kabbage denied my application without contacting me and said there was no way to reapply.

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Completely incompetent. I asked for a letter on company letterhead with my routing and account #s (or a voided check) in order to set up deposits from my credit card processor. I asked three times, each time they told me it was sent and would arrive within 2 weeks, and it never came. If they can't even provide what is needed for a business to start banking with them, good luck getting any sort of service when you do start banking with them. If you want further proof of the quality of their service, pay attention to the string of one-star reviews in the past year, and the copy-and-pasted response to all of them. Trust me, I contacted Kabbage support many times before writing this review

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Nice one and it's a reliable One keep the good job

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A good and fast source for business funding. Have not tried them after they have been acquired. Will definitely use them again if I need business funding. They are fast easy and reliable.

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Total False false advertising about their $300 welcome bonus. I didn’t get my card until mid November when I funded it and used by debit card over 5 times before December 25. When I still hadn’t received the bonus by April I called. The first person told me she would check into it and call me back. 5 days later no response so I called again. This gentleman told me I needed to make those debit charges before I even got my card! Unbelievable! What a joke! This insincere form letter they attach to complaints shows you how they simply don’t care. I already called that worthless number. Several complaints regarding their false advertising. They think they are smart by scamming prospective customers! You can’t use a debit card you don’t have. If they were on the level this is an easy fix but they prefer to have their “gotcha moment!” Pathetic unprofessional and should be embarrassing as more people post their complaints.

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Kabbage Checking is absolutely terrible. Small business owners should stay away from this service. Most of the basic features they offer are just plain broken. Bill pay for example is filled with errors, and I have not yet been able to pay a single bill with the service. Customer service is horrible on top of their terrible product. I had a mobile deposit that showed up in my transactions as a deposit, but not in my statement. After several hours spent trying to reach customer service and receiving non-sense answers, I still didn't have a resolution. I'm very surprised that Amex would let this business tarnish their image with such a poor product.

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They intentionally delayed the account opening verification process so they would not have to offer the advertised bonus. I'm an Amex customer, log in at sign-up, submitted all documents the same day, yet it took 2 voicemails and 1 email to get someone to finally call me to 'verify my identity' which was 25 days after I 'opened' my account. Then my account opening was 'approved' 30+ days later. Even though I signed up 10 days before their offer ended, they didn't care about Customer Servicing or even returning inquiries in a professional way. Then when I email them about my reward, someone looks at the ticket, but didn't even respond, this was only made clear after I called in and asked them about what's going on with the email I sent 5+ days prior. However, "because your account was approved after our promo ended, you do not qualify." Excuse me? It takes you 30 days to approve and account? You mine as well end the offer 30 days prior and then maybe people would think about using your service... It's a joke they are backed by Amex. And they should not be damaging the image of American Express with their terrible service. Not only did Kabbage lose my business, but Amex also lost some new business from me for now. This service has some serious issues going on. STAY AWAY!

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unprofessional financial institution. none of the amex customer service is present. if you’re a small biz i’d stay away as far as i could. currently dealing with waiting 30 days between correspondences.

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I want to give them negative 5 stars. Read the numerous complaints of them on ConsumerAffairs. Read the reviews here on Trustpilot. It's very true they sell your information all over the world. I am receiving tons of spam calls even from Australia and had to burn my number. They baited you to open an account but then will freeze it for months. After many many calls and emails, Kabbage is not releasing my funds. Even after I called in and asked to close my account, they put my request on hold for 5 months. If you are on the same boat, send an email to American Express Corporate Office and ask them to Intervene. You can find their contact information in Google. Kabbage is not an ethical bank. They baited people to sign up for an account and then keep soliciting you to get loans. They allow you to transfer funds in then hold your funds hostage. I hope American Express take Consumer Affairs feedback into heart and get a grip on this bank.

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The. Most. Frustrating. Experience. Applied on Dec 21, where I followed all their steps in the application process. Now it's Jan 19th and I haven't heard anything. Have send multiple emails to their customer support team, no response. Called into their 800 number and I'm sitting here at minute 23 with no response. I am so surprised that Amex puts their name to this terrible product.

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I should have read the reviews here… this company is such a joke. I tried opening an account a few weeks ago. They made me submit a bunch of unnecessary documents to open it. I submitted them. After over a week, I got a message that I needed to submit them again. No notes or anything as to why what I submitted wasn’t enough. So I submitted them again. Same thing - a week and a half later, they requested I submit everything for a third time! Again, no notes or anything explaining why. I tried to call them and email them many times, but they never once picked up. After submitting for a third time, I finally got ahold of someone on the phone. When I asked him what’s taking so long, he explained that they were confused about my address on my personal utility bill, because it didn’t match to my address on file… even though I had 2 addresses on file - a business and personal address. They didn’t bother to look at my personal address, and that caused a several week delay… he then explained that my account was permanently disabled because I hit the max number of support uploads. I’m honestly in shock at how bad this company is. I feel like I dodged a bullet by not setting up an account with them. Do yourself a favor and open an account literally anywhere else. These people have no idea what they are doing

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DITO ......all the other reviews. It does not work...

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Made a 50k+ wire transfer from the Kabbage account that has disappeared. Impossible to get anyone on the phone, but when you do, representative is clueless and can only ‘escalate the issue.’ They say to call back in 7-10 days….what? You misplaced 50k and want me to call back in a week? It seems they are on their way out.

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My account was not list to connect to kabbage

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I'm writing a second review since my experience with Kabbage continues to suck. I have written multiple emails to Kabbage support ,still no reply. I have tried to remove my external bank accounts from the Kabbage account and there is no way to do so from within the dashboard. I was told I can not cash checks written to my DBA name they must be written to my legal name! I can not print checks written in my business name! lol whaaaat!? I am using my other bank account to withdraw cash back out of Kabbage because it's easier that way and I'm getting a bit nervous having a large sum of cash sitting in my kooky Kabbage account. Oh and here's the kicker. I opened up an Amex business account. They offer a 1.1% APY business checking too. They will not let me connect Kabbage to the account to move money to and from. I'm getting my money out of Kabbage and switching to Amex. I won't be surprised if Kabbage is soon phased out.

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I opened a Kabbage checking account for my small business. I am a sole proprietor with a DBA. I ran into some trouble depositing a check via the mobile app and reached out to customer service to help. The first response was a standard reply to make sure there was a dark background, adequate lighting, etc. (I have only ever used mobile check deposit since it has been available so am very familiar with the process). The second reply I was advised to try cashing my check elsewhere (seriously?). My final attempt was via phone call. I was informed by the CSR agent that per Kabbage use terms I am only able to deposit checks written out to me personally. No further explanation was provided as to how it makes sense that a business can't deposit checks written to the business into the Kabbage business checking account. I asked what the process was to close the account and was informed that closing the account would require a phone call and that I would not be able to open another account with Kabbage in the future. Ipso facto... not a real business bank.

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The worst customer service I have ever dealt with in my life. Will never do business with them, makes me even hate Amex for even owning them.

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I agree with every negative review here! They have the absolute worst customer service. And their promotions are misleading!!! I'm going to close my business account.

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IS THIS SCAM OR WHAT? Kabbage by AMEX won't last long if the customer service is this shi(xx)y. Nobody does business like them these days. Issue after issue after issue even from account opening and it doesn't matter how many times you email them or call them. NO ANSWER. Lately, I had another critical issue (check deposit not posted after weeks) and finally got ahold of someone to talk. Check declined for no reason and they don't even tell you. Just wanted to leave some feedback to this guy and while he was listening, he just hung up on me. WOW! I was gonna make the $100,000 deposit to get the high interests, but will close this account soon. Be aware: the offer looks really great but if there's issue (i.e., your money just disappears one day), there is NO WAY to get it resolved. I'm so glad that I figured our their shi(xx)y service with at an early stage before I made huge deposit. Don't use it. They won't last.

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Kabbage has THE worst customer service I have ever experienced from a bank!! They NEVER answer my emails or the phone! I have sent at least a dozen emails with different questions and each one has been entirely ignored. I did manage to open a checking account with them. I have several business bank accounts at other banks. It's always been quite simple to open them. This was a pain. The higher interest rate is why I signed up but I'm nervous about adding much money to this account because it seems so shady. When I started adding different external banks to transfer cash to and from I started getting messages saying I needed to provide more documents-- a bank statement and voided check. This was after I linked the banks with the external bank's password and verified the small deposits. Several of these external accounts I have never bothered getting checks for because there is no need to write checks. I emailed numerous times asking if there was any other way around this. Who knows? They never answered. So the banks sit "ineligible for transfer." The one bank I did have a check book for I uploaded a voided check and bank statement. Never got a reply. This external account still can't be used to move money. I emailed to ask the progress and whether they received the documents they requested. No reply. These external banks are big banks. Capital One for example wouldn't let me add Kabbage to my account. It's like they know something I don't.

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lousy customer service once they reject your application you cannot reapply no explanation no customer srvice you can talk to and explain them

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I tried to open a business account based on the recommendations I read online from professional reviewers such as nerdwallet. I did apply online, I received a message that the application process is between 3 and 7 business days. I don’t understand why it takes so long. Anyway, I never heard from them, it was only after a few days when I logged on their website to find out that my application was rejected without any information. This was a checking account not a loan or a credit application where a rejection is a possible outcome. It’s their right to decline opening the account for my company, but only a creepy business would not inform the applicant about the outcome and the reason. It looks like a scam business, they’re there only to collect personal information. As of the online reviewers, I am pretty sure they are being paid for the false recommendation.

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Talked to them once. Turned down their offer. Since then they've sold my email and phone number to shady lenders all over the country. I've gotten hundreds of calls and emails and I can not get them to stop.

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TERRIBLE. BEYOND TERRIBLE. Do not use them as a business checking account. They changed routing numbers, then changed again, so all of my checks bounced to vendors. They have not refunded the bounced checks. It's beyond and the customer service representatives are useless. They should be put out of business.

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I chose to open my business checking account with Kabbage mainly because they’re backed by Amex. I’ve had an Amex credit card for the last 6 years. I figured if their customer service was anything like Amex, I’d be in good hands. First week of setting up my account, I tried to transfer funds from my personal bank to my business account. I made the transfer on Monday, by Tuesday, my personal bank had posted the transfer. By Wednesday, the funds was still showing as pending with Kabbage. I tried calling customer service. I’d click through the prompts only to reach and dead end and be hung up on. I tried about five things because I thought I’d selected the wrong options. I didn’t see a post to my account until Friday. As a small business owner, I need faster service to be able to move funds around. Even if my funds took forever, being able to reach customer service would have been better than nothing. I believe Kabbage has potential, but they aren’t there yet. I will be transferring my funds and closing my account. Maybe in the future I might return.

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The absolute worst customer service ever. When I finally reached someone on the phone they were insolent. It's shocking that American Express lent their name to this.

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Chose Kabbage since I have an Amex small business credit card. As others have said, their customer service is non-existent -- as in, you can't reach them. Phoning customer service cuts you off at exactly 10 minutes of holding each time and no reply to emails to customer service. I did manage to get through to them the week I opened the account and the reps - plural - kept bouncing me around 'departments' saying my question needed to be handled by Green Dot, then Kabbage, etc. I was phoning solely to confirm a transfer had gone through, that really should be clear to the first person a client speaks with. If this weren't associated with Amex I wouldn't think it's a scam, they're that bad. I am now waiting on another transfer and will then change banks.

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Kabbage seemed like a great idea for my new business. Online banking that's easy, with solid reporting, etc. So I gave it a shot. The first month was fine. The second was fine. Then I made a deposit and it never showed up. For the first week I thought it was probably just "pending" since my account was fairly new. It showed up in my mobile Kabbage app as having been made, but not active. But it didn't show up on the web. After 2 weeks, I figured I'd just contact support. That's when things got weirder. I've now called their support line five times in the past week. Each time I navigate through the very friendly-sounding decision tree and then am put on hold waiting for someone to take my call. At exactly 10 minutes (every time), my call was abruptly disconnected. With no explanation or message... just boom - disconnected. Since it's exactly 10 minutes, I feel pretty certain it's built into their system. If they can't get to your call in 10 min, they dump you. That's pretty horrific. So I tried email support. They were much more supportive. They told me they were sorry I was having trouble transferring funds to my external bank account (Not at all what I emailed about) and offered some suggestions (not related to my problem). But, to their credit, they emailed back 90 minutes later to acknowledge their error and offer solutions to my actual problem. They told me that my check "was declined in manual review process." That had happened more than a week earlier and they never let me know it was declined. Further, the only reasons they could offer were that it wasn't signed correctly or there was some other irregularity. This is a fairly regular check from a regular client, that I handled exactly like all my other checks. I had to email back to ask them if there was an appeal process, if they were still reviewing it, or if I'd be ok to deposit it to a different back. I literally had no idea what the status was. SO far, I'm waiting for a response from them, but it's clear, they aren't ready for businesses that need them to be responsive and without error. I'm putting my money back in a traditional bank. As a small business, I have enough risk without having my bank add more.

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Ten days since application, still no reply, and no answer to my emails. They don't answer their phone, and then, an answering machine asks you to leave a message?? About a bank account? Frustrating.

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The worst of the worst Customer Service Experience Ever experienced with a Bank or a Financial Institution. Not Recommended at all.

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I wanted to open a checking account, tried calling several times with a few questions, was disconnected several times. I emailed them with my questions, they sent me back totally unrelated form letter. Terrible customer service, non-existent. I wonder if it has always been this way. Because of this, I will turn elsewhere for an account.

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You can't have your money with a company that cannot be reached. Kabbage, in my experience, does not answer their phones. I can only hope they respond to my email. I started out looking for a deposit that is not captured and now i just want to get close my account as fast as possible.

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They accept my offer just very early. Thank You, and i will be work only with You

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Just cannot reach them on the phone. Goes on hold for about 20 mins and then asks me to leave a message that they never get back to. Have tried 4 times already.

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Warning-Stormy weather ahead! I opened a line of credit a few weeks back, thinking I would keep it for a rainy day. Well things got really stormy and I already drew down on my LOC. I requested it on Monday afternoon and by Tuesday morning it was already deposited into my account. This was a really easy and comfortable experience. I appreciate Kabbage being here to help me weather the storm!

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A straightforward process, with a painless application process with answers in a few minutes

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took so long to get approved

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Expected something much difference. &6000 loan is not a cash flow instrument in the modern world

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The process from loan approval to transfer is so quick and easy. Highly recommend to business owners who needs immediate access to funds.

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Nelson and Mike are stellar - funding was available almost immediate. Well done young Jedi :)

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Walle was instrumental in working through a couple glitches with our bank to obtain funds for us. He was professional and facilitative. Thanks so much, Walle! We've always loved Kabbage, and we're thrilled to reinitiate a relationship. Now that American Express has acquired Kabbage, it makes even more sense. American Express was the very first company to take a chance on our newly incorporated construction company in 1987!!! We still have an Amex Business Card. :)

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Very smooth process. Thank you for having this option out there for us.

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They were very quick and I got approved within minutes. Thanks to Kabbage

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Simple and straightforward application process. Review time is longer than expected. But once approved, I got the fund in my bank account the second day.

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The ease of this process is nothing short of amazing! The ease of use, efficiency of process, and excellent customer service is the reason that traditional banks will go out of business! At a traditional bank, this process would have taken weeks, rather than hours, which is all it took to complete the process with Kabbage.

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Very good service

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Needed some extra funds...Kabbage makes it easy to access. I appreciate that.

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I am highly disappointed in my first experience since the reorganization. I initiated a transfer on Thursday Sept 2nd and while it says “takes 1-3 business days” I ALWAYS had my transfer the next business day. It is now the 2nd business day and the transfer hasn’t come through and my bank bounced two checks I wrote.

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Quick, automated underwhelming

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Well, to be honest, not delighted so far. First, I accidentally connected a personal account when adding business accounts. No way to remove without calling or emailing. They left me on hold 30 minutes and never answered so I gave up and emailed. They never returned that email. I went through the process and was approved but since it required a personal guarantee and resulted in a hard inquiry into my credit, it wasn’t worth it. They gave me $10k. My personal credit score is around 800. If I had thought this through I would not have done it for the ding on my report for two years, and I can walk into my bank and get a signature loan for five times this amount at better terms. Even Amex, the new owners, have given me multiple $25k loans over the years without issue and had them repaid early each time. So, if you’re looking at personal guarantee from Kabbage, know upfront that they do a hard personal credit pull. If your score is good like mine, you can probably get more money from your bank, because it’s no different than a personal bank loan, not much for a business line of credit under this scenario.

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My experience with Kabbage was very positive. The representative I work with, Kevin, was phenomenal to work with and everything was taken care of within 24 hours. Literally the smoothest banking process I have ever endured. I look forward to a long relationship with Kabbage.

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One of the best services my American Express group of companies has offered!

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Simple process start to finish

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Excellent service!

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Applied and received a PPP loan in Aug of 2020. Applied for forgiveness in Dec 2020. Now I'm still waiting. Kabbage or K-Servicing can't even manage to get me a timeline when they expect a portal to OPEN. The lender on the loan Cross River has a portal for direct loans but not for Kabbage. I'm so SORRY I didn't go throw a local bank.

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I apply for checking account. Promised to review in 5-7 days. Called several time and was promised that it will be taken care with some reply. Never heard from them. 2 months passed. This bank look good on the website but it's all but empty promises. Never try to work with this bank. If there was a zero star I would give it to kabbage bank.

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Like hundreds of other people have stated.. they were quick to provide PPP funding, however they will not accept paperwork to apply for forgiveness. They kept telling me that the forms from SBA were not out yet and they were working with a 3rd party and that I should wait for an e-mail. My time frame to apply with the SBA has ended... I guess I will have to hire a lawyer and pursue legal action.Their are many other people suffering from this same situation

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Absolutely terrible company that will give you money fast and come after you faster to repay it. I was going through the pandemic and couldn't sell anything and they could care less. They gave me (4) $35 late fees even thought I was not late on any payments. Trying to get a hold them is even worse. Their interest rate is through the roof, and now that I am doing my corporate taxes for 2020, their website doesn't show how much interest I paid to them in 2020. Do not use this company for funding, you have been warned.

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Glad Kabbage is back . Very helpful in managing funds in between paid invoices and was very quick in getting my funds .Thank you

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TERRIBLE. BEYOND TERRIBLE. Do not use them as a business checking account. They changed routing numbers, then changed again, so all of my checks bounced to vendors. They have not refunded the bounced checks. It's beyond and the customer service representatives are useless. They should be put out of business.

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Money when you need it next day deposit low interest

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When you need the extra help it is there! Easy, professional service and confidence that Kabbage will work with you...

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Horrible Experience with PPP Loan Forgiveness. I applied through Kabbage, now there are three other companies involved and none seem to have a working operation. UPDATE: Got the first loan forgiven. Their customer service hung up on me but three days later it was forgiven. Still horrible experience. Still have to deal with the second loan.

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The Kabbage working Capital Line of Credit is an excellent product for businesses in today's environment. The only issues we experienced were technical ones which took close to a week to resolve before we could access our LOC.

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Kabbage, SmartBiz Loans and their affiliate, Leader Bank of Arlington, Massachusetts discriminated against our minority, woman-owned company. Since 2013, we have always paid higher than average wages plus health benefits to about 20 valued employees. We started our PPP application in Jan 2021 with Kabbage who had processed our 1st PPP efficiently and timely. For some unknown reason, Kabbage withdrew our 2nd PPP application and transferred it to SmartBiz. SmartBiz then fumbled through our application from March 2021 until the May 31, 2021 deadline. On June 2, SmartBiz emailed and said our application had been assigned an SBA PLP number meaning the loan was approved, SBA had funds set aside for our loan and we would be funded in about 20 days. After 20 days we then received an email from Leader Bank on behalf of SmartBiz saying the loan was denied because of an "incomplete application". No one was willing to tell us why the application was withdrawn, why it was incomplete or what we could do to make corrections. At that point the PPP program was closed so we had no recourse and ended up laying off most employees. The PPP would have really helped to keep our lease up to date and pay our employees while business has slowed due to the pandemic. Kabbage could have simply let us go to a reputable lender instead of switching our application to SmartBiz.

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I’ve been a Kabbage customer for years now and have always been treated professionally and expediently. Whenever I have a question or concern regarding business funding I reach out to my account manager Kevin Fair who always provides a response quickly. His experience and knowledge always shines through.

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quick to provide PP funding, however they will not accept paperwork to apply for forgiveness. Keep telling you forms from SBA are not out yet or we are working with a 3rd party and wait for an e-mail. I meet all requirements to apply for forgiveness however I cannot because they "are not ready yet" to accept applications. My time frame to apply with the SBA ends in 3 weeks, we will see if there site is open by then. If not guess will have to hire a lawyer and pursue legal action. Seems there are others in same boat, sound like a possible class action law suit in the making

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Have been waiting on them to send the forgiveness app for months now. This is after already applying for forgiveness in January. There is no excuse for this and they need to fix it immediately.

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Was very easy to use. Totally upfront explained in detail.

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Was told deposit was going in by 5:00pm. Called to confirm and sent 2 emails. Was assured that funds would be sent as promised. Funds did not arrive till the following day causing our payroll checks to bounce. We understand if it can not be done. But be honest and let us know so we can expect it.

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As past Kabbage customers, we are super excited to see the program back open for new loans and business funding. The process is simple, the terms are excellent and the customer service is superb!

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Great business tool to have!!

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Last year before COVID they were a different company, different owners apparently. I was approved for $40g credit line. Didn't use it because of uncertainly of COVID. This year I contacted them because of new ventures, online sites and shows I am promoting, letting my TexLink Trucking rest while I pursue these new businesses. I was skeptical because of the fact that asking for a line of credit can damage your credit score with a hard inquiry. When it was all said and done, I was only given such a small line of credit ( carry more in my wallet ),that it actually hurt me much more than benefit me. I never talked to anyone, no one explained to me exactly what the reason was. I was not given a chance to add other income sources, money in savings, etc. I am just beyond belief that I even did business with them. There are so many other great financial sources out here. As a business person, time and trouble is a liability. I may sound bitter, I hate being so, I post hundreds of posts every year, Top Contributor on Google. I love to promote that is my business but if I can save one of you the trouble, than it is worth it. Thanks.

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Excellent Service. With the new administration (AMEX) awesome, seamless. I'm in long term

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Kabbage and K Servicing really screwed my company around on the 2nd PPP. We got the first one with no problem but the 2nd PPP application was withdrawn and sent to SmartBiz for some unknown reason then SmartBiz held the application for months and even told me it was approved only to tell me later after the deadline that the loan was denied because the application is incomplete. This really hurts our business and employees.

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very simple and uncomplicated process great resource for small business will recommend very highly

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Glad to see them back up and running

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PPP loan approval Fast! All attempts to repay unsuccessful! No replies to ANY emails, ever. Same feed back as others, person on phone knows absolutely nothing other than " wait for email ". I missed first loan forgiveness period because they did not advise I could apply and chose not to acknowledge my email requests (3) on when can I apply. June 2 told new FORMS approved/out. Wait for email. June 15 call again told wait more. No other info available at all. I am paying interest on a loan that would have been finished last December if only the had contacted me.

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We got an instant decision with our application and funds were available immediately. We love the convivence of being able to choose repayment terms and their interest rates are the best in the business. They will be our go to account for short term financing. Oh, and I would only read the reviews after American Express took over which I think was early June 2021.

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Very easy process, Very willing to work with small businesses

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I am happy Kabbage is back. I was contacted by the gentleman who handles my account, and after a very pleasant conversation I was happy to take a draw on my funds. I look forward to working with Kabbage again. Thank you, Ray Siefert

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Very responsive. Quick to react to business needs.

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Opening back up our revolving line of credit could not have come at a greater time. The new rates are so workable and Kabbage will retain our business for the foreseeable future!

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