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Kabbage Review
Reviews 6,780
Kabbage
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Kabbage
Kabbage
Average
Reviews 6,780
Caroline Benton
Nov. 22, 2022
3 min read
Caroline Banton
Kabbage summary
Kabbage, an American Express Company, offers credit lines to businesses that need help covering expenses. Once approved, borrowers have access to funds and can draw on the approved amount at will. Kabbage lays out clear terms, and there are no hidden fees. Loans are structured as credit lines, and Kabbage ensures access to funds. In addition, for a limited time only, you may be eligible to earn $250.*
Pros
  • No prepayment penalties
  • Range of repayment options, no hidden fees
  • Apply online in minutes
Cons
  • Interest rates tend to be high
  • Requires a personal guarantee

Kabbage at a glance

5.0
Editorial score

Online experience

Has learning resources, access to rates, mobile app
5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
5.0

Variety of loan types

Offers all loan types
5.0

Loan amount range

Loan amount up to $250K
5.0

Eligibility

Loans available to most credit types, revenue levels, and businesses
5.0

Kabbage Kabbage View Rates

Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. 

What Kabbage Offers

  • Lines of credit up to $250,000
  • Loan terms and fees: 2-9% for 6-month loans, 7.5-18% for 12-month loans, 15.75-27% for 18-month loans
  • Unsecured loans approved in minutes. 
  • No up-front fee
  • Fees charged only on outstanding balances
  • No prepayment penalties
  • Withdrawing and depositing cash is free at any of the ATMs in the network
  • For a limited time only, you may be eligible to earn $250.*

Why Choose Kabbage?

Kabbage provides close to immediate credit lines to cover any type of expense. Once approved, you are notified of how much credit you have and which of their three loan terms you qualify for. You will have access to funds and can draw on the approved amount anytime you need extra cash for your business.


Minimum Qualifications

Loan application with a bank or credit union is time-consuming. Kabbage, on the other hand, has only a few requirements for business owners seeking funding:

  • You must be in business for at least one year.
  • Monthly revenue must be at least $3,000
  • You must have a credit score of at least 640
  • You must be at least 18 years old.
  • All applicants must be U.S. citizens.

What You Need to Provide

Kabbage asks for the following basic information during the application process:

  • Your name
  • Your business name
  • Home and business address
  • Business tax ID
  • Social Security number


You’ll also be asked to create login credentials and to connect your bank account. Kabbage provides the opportunity to connect additional business accounts, such as QuickBooks, eBay, Amazon, PayPal, and Stripe. Linking multiple services gives Kabbage a better picture of your current financial status.

Unlike most traditional lenders, Kabbage considers multiple factors when determining whether or not to extend a line of credit. In addition to your credit score, the lender looks at:

  • How long you’ve been in business
  • Your average monthly revenue
  • Revenue consistency
  • Cash flow
  • Transaction volume
  • Seller rating, if applicable


Kabbage will verify your business account information and perform a hard credit check to determine your credit score.

Kabbage Application Process 

  1. After submitting your application, it is reviewed by an automated system that calculates your loan amount and the term. 
  2. If approved, you'll know in minutes how much funding you qualify for. 
  3. If your current financial situation does not allow your business to qualify for a Kabbage loan, the company keeps your information on file and reviews periodically. You do not have to reapply in the future as Kabbage will notify you when funding becomes available. 


The same process may increase your credit line as your business grows. To qualify for a Kabbage loan and maintain an active profile, all information you submit must be accurate to the best of your knowledge. Kabbage requires users to maintain the accuracy of their information and reserves the right to close accounts otherwise.

Repayment Terms

Kabbage offers 6-month, 12-month, and 18-month loan terms. The total monthly fees incurred over the loan term range from 2-9% for 6-month loans, 7.5-18% for 12-month loans, 15.75-27% for 18-month loans, and are subject to change for future loans drawn under the available line of credit. Loans incur a loan fee for each month you have an outstanding balance. Not all customers will be eligible for the lowest fee.

Deposits

If your checking account is online, you can make a mobile deposit of eligible checks through the Kabbage mobile app, transfer money from another bank, or make cash deposits at one of thousands of in-network ATMs nationwide.

How Safe Is It?

Kabbage is certified for customer privacy. Your login information is never shared, and the company does not sell customer data to third parties. Kabbage is backed by American Express, and offers the privacy policy of American Express Kabbage Inc. on their website.

Help & Support 

Kabbage offers extensive resources covering the most critical aspects of running a business. Kabbage’s FAQ section provides answers to common questions on the loan process and service features. 

You can contact Kabbage via phone or email. Hours are from Monday-Friday 8am-9pm (EST). Emails are delivered through the website or directly to support, and messages are typically answered within 24 hours.

Summary

Kabbage, an American Express Company, is a useful lending option for the modern small business. The automated review and approval process simplifies the loan application process giving you time to focus on running your company. The requirements are straightforward, and Kabbage considers factors other than your credit score when determining whether your business qualifies. The terms and fee structure are easy to understand, and there are no hidden fees. All loans are structured as credit lines. That way, you can withdraw money as needed, and you only have payments if you have an outstanding balance.  

Multiple withdrawal methods and an automatic payment system make Kabbage preferable for on-the-go business owners. You have access to cash wherever and whenever you need it so that your business can continue to operate uninterrupted if cash flow slows. 

In addition, for a limited time only, you may be eligible to earn $250. 

Kabbage Kabbage View Rates

Physical Address

Kabbage

925B Peachtree Street NE

Suite 1688

Atlanta, GA 30309

Disclaimers

* To be eligible for this limited time offer, apply for a Kabbage Funding line of credit between 11/21/2022 and 2/28/2023 at 11:59pm ET. If approved, add and verify your Funding primary account on or before 2/28/2023, and $250 will be deposited into it.

This offer is provided by Kabbage from American Express (“we”, “us” or “our”). Kabbage Funding™ loans are issued by American Express National Bank (AENB). To be eligible to earn the $250 associated with this offer, you must 1) apply and be approved for a Kabbage Funding line of credit between 11/21/2022 and 2/28/2023 at 11:59pm ET and 2) add and verify your designated business bank account (hereafter defined as “Funding primary account”) on or before 2/28/2023 at 11:59pm ET. AENB will deposit $250 into the Funding primary account you’ve successfully linked to Kabbage Funding within 30 calendar days from the date the account is verified. Limit one offer per new Kabbage Funding account. This offer (i) is not available to existing Kabbage Funding customers, (ii) is non-transferable, and (iii) cannot be combined with any other offer except as permitted by American Express. We reserve the right to modify or revoke this offer at any time. You may not receive the offer, if we determine in our sole discretion that your account is not in good standing, has a disconnected bank account, and/or you have engaged in abuse, misuse, fraudulent activity, or gaming in connection with the offer in any way or that you intend to do so. We may also cancel your Kabbage Funding account and other accounts you may have with us. The offer may be taxable income to you and may be reported on IRS Form 1099. You are responsible for any federal or state taxes resulting from the offer. Please consult your tax advisor if you have questions about the tax treatment of the offer. If you have any questions regarding this offer, please call 1-888-986-8263 Monday - Friday 8 A.M. to 9 P.M. EST.

If eligible, you can be approved in minutes for a line of credit from $2,000 to $250,000 when we are able to automatically obtain your business data and verify your bank account. If a manual review is required, it will take longer to provide you with a decision. Kabbage Funding™ offers access to a commercial line of credit between $2,000 to $250,000. Each draw on the line of credit will result in a separate installment loan. All loans are subject to credit approval and are secured by business assets. Every loan requires a personal guarantee. Monthly fees range from 2-9% for 6-month loans, 7.5-18% for 12-month loans, 15.75-27% for 18-month loans, and are subject to change for future loans drawn under the available line of credit. Not all customers will be eligible for the lowest fee. Not all loan term lengths are available to all customers. Eligibility is based on creditworthiness and other factors. Not all industries are eligible for Kabbage Funding. Pricing and line of credit decisions are based on the overall financial profile of you and your business, including history with American Express and other financial institutions, credit history, and other factors. Lines of credit are subject to periodic review and may change or be suspended, accompanied with or without an account closure. Late fees and return payment fees may be assessed. Loans are issued by American Express National Bank. Kabbage Funding™ is a trademark of American Express.

 



Caroline Banton
Written by
Caroline Benton
Caroline Banton is a freelance writer of business and finance articles that have been featured in The Huffington Post, The Motley Fool, Time, MSN, PYMNTS.com, GOBankingrates.com, SaleMove, and MyBankTracker.com. Before becoming a writer, Caroline had over fourteen years of experience working at the World Bank. Caroline has an MBA from Johns Hopkins University. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Kabbage
Average
Reviews 6,780
on
Excellent
81%
Great
9%
Average
3%
Poor
1%
Bad
6%
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john sullivan
3 months ago
Hopefully this will stay five stars
Hopefully this will stay five stars. Haven’t had to deal with customer service but found the application process quite easy and was approved immediately. Guessing this was because I have two AMEX cards for the corporation. Found it easy to link my small credit union account.
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abdulqawi crews
3 days ago
Don't get kabbage business account!
I got a kabbage business account a couple years ago when they were on green dot..the service was ok except for the fact that they didn't have any physical locations that I could deposit money other than the local supermarkets, family dollars, or Walmarts, at which the charge a $4 fee each time to deposit or withdraw money..but ever since the company has gone bankrupt and acquired by American express the whole company is a complete joke!..card customer service is almost non-existent and completely incompetent now.I believe there must have been an information leak during the new merger because all of a sudden I started getting several duplicate charges and fraudulent charges on my account. I've had about three cards replaced and multiple charges disputed because it keeps happening.one of the times they sent me a replacement card they actually sent me a card that I was not able to activate and come to find out they had sent me a card with the WRONG EXPIRATION DATE! They had to send another card and each time they take about 2-3 weeks to arrive! Recently I had two unauthorized transactions for $120 and $69 that I noticed from merchants I never used and they have not refunded them in over a month and all they say is "it's being investigated by the fraud team and they will contact you" to no avail so far.i reached out the merchants and found out that someone had been using the checking account number not the card number to make the transactions and were using another strange name on the account they purchased with my info..I've tried to get this info over to the fraud team but everytime I call in they don't connect me to the fraud team, they just keep giving the same script of "someone will reach back out to you" after I demanded to have the call escalated to a manager one agent even sent me to Green dot who doesn't even have any kabbage account info anymore!!! Smh if youre reading this please stay far far away from this train wreck of a company!!!
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craig
6 days ago
I took advantage of a low apr promo
I took advantage of a low apr promo. Unfortunately my line of credit is never available since kabbage always disconnects from my bank. Not only my old bank but also my new bank. Big annoying headache. Customer service is useless. They make AMEX look bad. Won’t be using kabbage anymore.
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greg petronzi
9 days ago
Hard credit pull, misleading website
They do a hard credit pull even if you're an existing AMEX customer and are misleading about this. They do this pull before they give you numbers and an offer to consider. Awful practice.
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saleem porter
12 days ago
Kabbage's Deceptive Business Practices
I had a line of credit with Kabbage and decided to pay off the balance in full so I requested the complete payoff and was given the balance. I tendered the entire balance per company rep only to be told that I incurred a loan fee because I didn't pay by a certain date. I was fine with that "loan fee" but come to find out there's more fees that continue to accrue even if you've paid the principle back early. Pay attention to what you agree to because Kabbage is very deceptive and I asked to have the customer service call reviewed to verify my claim. They reviewed the call but will not let me listen to the call. Very shady practice in not holding staff accountable because the rep provided incorrect information.
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joshua chavis
19 days ago
This company is absolutely horrendous…
This company is absolutely horrendous in regard to communication. I was referred to this company on the behalf of American Express and, since applying with Kabbage, I found them to be a company of lies and deceit. I would not recommend them to my enemy.
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andrew lee
a month ago
cannot reach customer service to do…
cannot reach customer service to do anything Do not open an account, and shame on American Express for even being associated with this company.
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shaun mcduffee
2 months ago
My account was locked due to suspected…
My account was locked due to suspected fraudulent account (i get it) but when I tried to get my 15k out of the account it took me hours on the phone and despite requesting a supervisor call me i couldnt speak to anyone with not in India. Once I got through to someone they required I send copy of state ID and a utility bill with my name on it (this is a company account). Took 3 more calls to get an email address i could send this to. I had 3 people in my office try to help me understand the person on the phone and the email address. The accent was so thick none of us could understand her (not her fault). The customer service and inability to every speak with someone was HORRIFIC. I am not only advising clients to NEVER use Kabbage I am dropping my AMEX because they are associated with this horrid company. Worst experience I can remember in probably 5 years.
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lorenzo blakely
2 months ago
Randomly dropped my line of credit when…
Randomly dropped my line of credit when I added more accounts to show income coming in. They claimed it was irregular and customer service claimed they couldn’t do anything because it’s automated. Pretty useless to have customer service if they can’t give you answers to why the line if credit changed so drastically.
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steve
3 months ago
Close to fraud
Their business practices are close to fraud. I have a business checking account with a balance of over $100,000. I trusted them because they belong to American Express. When I changed my phone number they refused to update it in their system and this stopped me from getting access to my account because they continue to send verification codes to my old number. I have sent them several certified and notarized letters which they keep ignoring. They have also sent me messages about fraudulent transactions which occurred after I asked them to close the account. I have not used my debit card since December last year - so they are blocking me from getting access to my money but allow fraudsters to get access to my account ??? I have filed a complaint with the FDIC months ago and the problem has not been resolved.
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javi
3 months ago
Loggin, Funding for establish business only. high cash withdraws fees.
having issues logging in to my account, since a system change to login through American Express. ridiculous fees to withdraw cash money. funding relies on you having a lot of money already in the account and not using that money much, the least transaction the better approval. overall, I'm switching to a local bank for the best.
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paddy kalish
3 months ago
POOR SERVICE
POOR SERVICE. BUREAUCRATIC. UNFRIENDLY. PREDATORY. Stay away from anything Amex related. These people are fools who play with peoples lives
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emily
3 months ago
Kabbage falsely advertises a revolving …
Kabbage falsely advertises a revolving business line of credit. Then immediatly pulls the credit amount charging high fees for immediate payoff with high interest. They should advertise the line of credit as a loan that isn't revolving.
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colleen schutte
3 months ago
Recently I had major fraud committed…
Recently I had major fraud committed against me to the tune of $11,000. I reported it as soon as their offices opened on Monday. The fraud was happening while they are closed on Sunday. As of today 2 weeks later they still haven’t made my account whole. I made several phone calls as well emails. All they could tell me it was still under investigation. I am going to reach out to the FDIC.
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john bennett
3 months ago
So happy they went bankrupt
So happy they went bankrupt. For less than a 5k debt they sent me to a sleazy bill collector. A bunch of dirt bags!
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atakan camadan
4 months ago
What a Gabbage, waste of time...
The review team is incompetent to verify a company. Even thou they asked to be connected to the bank account and review financial information. Do not waste your time with this Gabbage. They use the AMEX name, and it is AMEX's shame to give their name to this Gabbage company.
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kana m
4 months ago
Customer service isn’t reliable
Opened a checking account using Amex account and apparently I had an old address on file, so the account was opened with my old address. I had an issue receiving a debit card because of it, and they were never able to fix the address after multiple phone calls and document submissions. It was such a waste of my time so decided to close the account after a few month of trying. I called them and closed account last year. I thought it’s all done, but somehow I got a debit card fraud alert 10 months later. First of all I never received my debit card so never activated it. Secondly I thought I closed my account but when I logged in to my account it said it’s locked. I had to go through the process again to make sure it’s closed now, which took them 30 mins to do it. Normally closing a bank account is so easy, I never had to be on the phone more than 10 mins. Their customer service is not reliable, so I suggest you stay away from Kabbage.
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ma
4 months ago
They have very bad customer service and…
They have very bad customer service and rude staff. You will waste your time by uploading document after document then they will tell they can’t approve you. I think they just want to have access to your bank it can be dangerous giving them access. I asked to remove my banks account or I will sue them. Don’t apply with them.
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roman tupkalo
4 months ago
Just go with a big branch bank and save yourself some time.
Closing my account after 3 months of using it. Pros: super easy to open an account Cons: - After couple of fraudulent transactions I called the support (which is only working M-F btw) and they opened a case. They said I'll receive an email or call regarding the dispute but they NEVER contacted me. Called them, was put on hold by a rep that was clearly just ignoring my call. Eventually they hung up. Had to call again and it's still under investigation and I have to send them a letter?! Then she put me on hold. Apparently I still have to wait longer to get my money back. - Their mobile app is working 1 out every 3 logins
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charles
4 months ago
Frustrating and unreliable
Their customer service is all overseas and incompetent. The app wouldn't accept a $27k government check deposit and after a week of calling and being told it's a technical error they finally told me their third party fraud detection has determined it's a fraudulent check. Not sure why they determined it's now fraudulent when they accepted a check from the same customer months prior. Now I've had to request a replacement check from my customer and open another bank account elsewhere since the check is endorsed to deposit only to Kabbage checking. This has delayed me from payment for at least a month and is affecting my cashflow. I also applied for their Payments service so I can take payments by credit card and after 10 months it's still showing "Under Review".
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l. hughes
4 months ago
Our Business borrowed money on our line…
Our Business borrowed money on our line of credit for very temporary reasons. With that being said we paid it out before the first due date. A few days late we checked to see if it cleared and credit would be available. Only to find that our line would be reduced to just 1000. No real explanation was given except they monitor money in and money out of our Business account totally unacceptable.
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shane liptak
5 months ago
Sent me a pre approval letter then…
Sent me a pre approval letter then denied me even tho I met every requirement. This is why you should not trust a pre approval letter
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tj lynch
5 months ago
Very poor communication
Very poor communication. I applied for a loan to cover my operating costs, and application process was simple. Fill out info, submit some documents. Done, waiting for review. Then I get an email saying I need to finish my application... Click the link, brings me to the page saying my application is in review and I will be contacted by email. Weird. Then I get a notice saying my document was not able to be used (my Driver's license), and needs to be re-uploaded... Ok, something must have been corrupted, or maybe they also want the back? Scan the back side, put it in the document with the front, and upload it. Next day I get a notice that I'm declined for funding because they could not verify my identity... Very confused, I emailed the service email, and then I get a phone call from someone in the call center saying the application was closed out because the DL was cropped too closely and they couldn't see the 4 rounded corners. Since the application was completely closed, they can't reopen it and I have to reapply in 30 DAYS. So instead of actually telling me what the issue was, they sent vague message, then just locked it out completely.
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r. blake budden
5 months ago
Go elsewhere, this is worse than useless
This is a very poor excuse for a "service". First, when seeking funding, you go through the application process thinking perhaps you can qualify for an asset-backed loan. Forget that. Without telling you what's going on you get approved for a very small unsecured line of credit which, if you are actively seeking funding hurts your credit score. When I tried to use my small line of credit, it would not link to my bank account, despite having all bank balance information shown on my account. I called customer service who were zero help, stating they would look into the problem, but never did. After a while they sent me a message with rather negative undertones stating I no longer have access to my line of credit and they would eventually close my account -- Good! As far as I'm concerned, I can't wait to be done with them. Save yourself the headache and seek funding elsewhere.
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shonda kamholz
6 months ago
I strongly advise against Kabbage…
I strongly advise against Kabbage Checking. Their customer service is clueless, it takes several transfers I'm call as well as days to get even the smallest question answered correctly. You can email them a yes/no question but will always get an email response telling you to call. I'm done with this bank and moving my money elsewhere. If you don't think you'll ever have a question or need for customers service, the bank is fine. Sounds like nobody knows what they're doing, conflicting answers, complete incompetence.
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dane
6 months ago
This has gone from a bad customer…
This has gone from a bad customer experience to frightening. The bill pay feature for Kabbage Checking has not worked once, neither through the web application nor from the phone app. I've gone in circles with the customer service people and have decided this isn't going to be fixed. I'm now fearful that a company so poorly managed, and that the app has so many glitches, that this is not a safe place to house my accounts. Other than being an enormous hassle to switch banks (again), it's better than losing everything.
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scott
6 months ago
No one at Kabbage knows anything about…
No one at Kabbage knows anything about how to help your business. I cannot attach my business account to my application and I have gone round and round with every ignorant phone rep imaginable. I get in the hamster wheel and do what they tell me to do, then that isn't what I need to do, so I do something else and that isn't right either. I review one fake lending company after another on here, because they are all predatory and set up to trap you into believing they are there to help but they are not. Kabbage is another in a line of lying companies that have no intention on helping, and this one is hiding behind AmEx which is unbelievable. My application for funding was created LAST YEAR and nothing at all has been done except this never ending, nonsensical buffoonery of wasted time on phone call after phone call and email after email.
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thomas martin
6 months ago
Worst banking experience yet
When I tried to send a wire for my home closing, Kabbage flagged the transfer and locked my account for over 2 weeks with atrocious, uninformed, helpless customer service that prevented any way to lift the lock. Avoid this bank at all cost!
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nathan
6 months ago
Kabbage has terrible customer service
I setup an account with Kabbage in March 2022 and had problems linking my other bank account to fund it. It's now almost August and they still don't have it linked and they keep closing my cases out. Terrible customer service.
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justice ndubuisi
6 months ago
Please I need help to study in USA
Please, I need kabbage company to help me fund my education under scholarship in USA, please any university in USA, I will pay back through my internship, my number, +2348103981950 My name, Justice Ndubuisi
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darlissa green
6 months ago
Horrible application process
I tried to apply with this company and upload my documents based on the way their system allows and they continued to request the same thing. I requested a call and they failed to assist as I did what their application and clarification of how to upload requested. If they had a better process then the rating would be better.
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sd
7 months ago
Such a horrible experience start to…
Such a horrible experience start to finish - Jump through hoops to get approved- then once approved, the account continually becomes "unlinked" and you have to reconnect the account continuously to your bank- it's beyond frustrating and maddening.
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bill n.
7 months ago
Absolute WORST customer service I have…
Absolute WORST customer service I have ever experienced. Was an absolute s-show to open an account. Now, about a year later, was considering adding a service to my account and asked via e-mail (knowing that trying their phone line would be a waste of time) if this would involve a hard credit pull. A few hours later received an e-mail stating I would need to call to resolve my question. Called the number given three different times, each time was left with the message that call could not be completed. If I knew when I first applied for this account what I know now, would have never applied in the first place.
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santiago correa yacaman
7 months ago
WORST BANK POSSIBLE
Terrible terrible service. This bank closed my account after I called to ask about a transaction. They completely closed the account and froze the funds in my account. They had unreasonable requirements and looks like I will be defaulting on multiple payments due to their incompetense. DO NOT OPEN AN ACCOUNT WITH THEM.
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lmg
7 months ago
NOT WORTH THE RATING
Customer service is not helpful at all and actually quite rude. Your business must be banking with a LARGE financial institution and does NOT support digital connections with regional banks or credit unions. Save yourself some time and go to RAPID FINANCE - they are AMAZING!!!!
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dr. sly
8 months ago
I applied for a business loan with…Kabbage and backend underwriting uses no common sense.
I applied for a business loan with Kabbage and qualified in every respect. However, we had our incorporation in 2017 with Nevada..then covid hit. we could not pay our nevada fees so our nevada llc was revoked. We still continued to do business. However, we reincorporated in Texas in 5/2022. We did not stop doing business in that whole time. We even showed bank statements beyond May 2022 and could have shown more evidence of being in business. We explained ALL OF THIS to Kabbage before they finished their review. They declined us because they say our tenure was not long enough. They erroneously say our start date was a month ago when we can prove even through tax returns that we were in business for the full 5 years. THey are allowing their computer system to make decisions that sometimes manual human underwriting should handle. Even though they know otherwise they are standing behind the decline. This is unfair and disheartening. Nice people on the front which is why there are two stars. Backend underwriting uses no common sense.
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female founder
8 months ago
Kabbage has an awful online process and…
Kabbage has an awful online process and worse customer service. I have a brick and mortar business checking account (which has a monthly service charge/Kabbage does not), a crypto account, credit union accounts and a brokerage account yet my business checking application hung in limbo for more than a month and then was declined because I didn't upload all 4 corners of my personal utility bill. I shared additional documents that proved my address including from the IRS yet Kabbage denied my application without contacting me and said there was no way to reapply.
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matthew fuerst
8 months ago
Completely incompetent
Completely incompetent. I asked for a letter on company letterhead with my routing and account #s (or a voided check) in order to set up deposits from my credit card processor. I asked three times, each time they told me it was sent and would arrive within 2 weeks, and it never came. If they can't even provide what is needed for a business to start banking with them, good luck getting any sort of service when you do start banking with them. If you want further proof of the quality of their service, pay attention to the string of one-star reviews in the past year, and the copy-and-pasted response to all of them. Trust me, I contacted Kabbage support many times before writing this review
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akande taofeek
9 months ago
Nice one and it's a reliable One keep…
Nice one and it's a reliable One keep the good job
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scott sellers
9 months ago
A good and fast source for business…
A good and fast source for business funding. Have not tried them after they have been acquired. Will definitely use them again if I need business funding. They are fast easy and reliable.
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patty o chastain
10 months ago
Total False false advertising about…
Total False false advertising about their $300 welcome bonus. I didn’t get my card until mid November when I funded it and used by debit card over 5 times before December 25. When I still hadn’t received the bonus by April I called. The first person told me she would check into it and call me back. 5 days later no response so I called again. This gentleman told me I needed to make those debit charges before I even got my card! Unbelievable! What a joke! This insincere form letter they attach to complaints shows you how they simply don’t care. I already called that worthless number. Several complaints regarding their false advertising. They think they are smart by scamming prospective customers! You can’t use a debit card you don’t have. If they were on the level this is an easy fix but they prefer to have their “gotcha moment!” Pathetic unprofessional and should be embarrassing as more people post their complaints.
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dane
10 months ago
Kabbage Checking is absolutely terrible
Kabbage Checking is absolutely terrible. Small business owners should stay away from this service. Most of the basic features they offer are just plain broken. Bill pay for example is filled with errors, and I have not yet been able to pay a single bill with the service. Customer service is horrible on top of their terrible product. I had a mobile deposit that showed up in my transactions as a deposit, but not in my statement. After several hours spent trying to reach customer service and receiving non-sense answers, I still didn't have a resolution. I'm very surprised that Amex would let this business tarnish their image with such a poor product.
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marcel
10 months ago
DO NOT TRUST THEM
They intentionally delayed the account opening verification process so they would not have to offer the advertised bonus. I'm an Amex customer, log in at sign-up, submitted all documents the same day, yet it took 2 voicemails and 1 email to get someone to finally call me to 'verify my identity' which was 25 days after I 'opened' my account. Then my account opening was 'approved' 30+ days later. Even though I signed up 10 days before their offer ended, they didn't care about Customer Servicing or even returning inquiries in a professional way. Then when I email them about my reward, someone looks at the ticket, but didn't even respond, this was only made clear after I called in and asked them about what's going on with the email I sent 5+ days prior. However, "because your account was approved after our promo ended, you do not qualify." Excuse me? It takes you 30 days to approve and account? You mine as well end the offer 30 days prior and then maybe people would think about using your service... It's a joke they are backed by Amex. And they should not be damaging the image of American Express with their terrible service. Not only did Kabbage lose my business, but Amex also lost some new business from me for now. This service has some serious issues going on. STAY AWAY!
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jimmy
a year ago
unprofessional financial institution
unprofessional financial institution. none of the amex customer service is present. if you’re a small biz i’d stay away as far as i could. currently dealing with waiting 30 days between correspondences.
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an guo
a year ago
Stay Away, They Behave like Scammers
I want to give them negative 5 stars. Read the numerous complaints of them on ConsumerAffairs. Read the reviews here on Trustpilot. It's very true they sell your information all over the world. I am receiving tons of spam calls even from Australia and had to burn my number. They baited you to open an account but then will freeze it for months. After many many calls and emails, Kabbage is not releasing my funds. Even after I called in and asked to close my account, they put my request on hold for 5 months. If you are on the same boat, send an email to American Express Corporate Office and ask them to Intervene. You can find their contact information in Google. Kabbage is not an ethical bank. They baited people to sign up for an account and then keep soliciting you to get loans. They allow you to transfer funds in then hold your funds hostage. I hope American Express take Consumer Affairs feedback into heart and get a grip on this bank.
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ben lockett
a year ago
Terrible
The. Most. Frustrating. Experience. Applied on Dec 21, where I followed all their steps in the application process. Now it's Jan 19th and I haven't heard anything. Have send multiple emails to their customer support team, no response. Called into their 800 number and I'm sitting here at minute 23 with no response. I am so surprised that Amex puts their name to this terrible product.
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michael kessler
a year ago
STAY AWAY FROM KABBAGE
I should have read the reviews here… this company is such a joke. I tried opening an account a few weeks ago. They made me submit a bunch of unnecessary documents to open it. I submitted them. After over a week, I got a message that I needed to submit them again. No notes or anything as to why what I submitted wasn’t enough. So I submitted them again. Same thing - a week and a half later, they requested I submit everything for a third time! Again, no notes or anything explaining why. I tried to call them and email them many times, but they never once picked up. After submitting for a third time, I finally got ahold of someone on the phone. When I asked him what’s taking so long, he explained that they were confused about my address on my personal utility bill, because it didn’t match to my address on file… even though I had 2 addresses on file - a business and personal address. They didn’t bother to look at my personal address, and that caused a several week delay… he then explained that my account was permanently disabled because I hit the max number of support uploads. I’m honestly in shock at how bad this company is. I feel like I dodged a bullet by not setting up an account with them. Do yourself a favor and open an account literally anywhere else. These people have no idea what they are doing
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russ haley
a year ago
DITO ......all the other reviews
DITO ......all the other reviews. It does not work...
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steven nardini
a year ago
Outgoing Wire Transfer Nightmare
Made a 50k+ wire transfer from the Kabbage account that has disappeared. Impossible to get anyone on the phone, but when you do, representative is clueless and can only ‘escalate the issue.’ They say to call back in 7-10 days….what? You misplaced 50k and want me to call back in a week? It seems they are on their way out.
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david uhrig
a year ago
My account was not list to connect to…
My account was not list to connect to kabbage
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some freelancer
a year ago
I'm writing a second review since my…
I'm writing a second review since my experience with Kabbage continues to suck. I have written multiple emails to Kabbage support ,still no reply. I have tried to remove my external bank accounts from the Kabbage account and there is no way to do so from within the dashboard. I was told I can not cash checks written to my DBA name they must be written to my legal name! I can not print checks written in my business name! lol whaaaat!? I am using my other bank account to withdraw cash back out of Kabbage because it's easier that way and I'm getting a bit nervous having a large sum of cash sitting in my kooky Kabbage account. Oh and here's the kicker. I opened up an Amex business account. They offer a 1.1% APY business checking too. They will not let me connect Kabbage to the account to move money to and from. I'm getting my money out of Kabbage and switching to Amex. I won't be surprised if Kabbage is soon phased out.
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kari mills
a year ago
Not real business checking.
I opened a Kabbage checking account for my small business. I am a sole proprietor with a DBA. I ran into some trouble depositing a check via the mobile app and reached out to customer service to help. The first response was a standard reply to make sure there was a dark background, adequate lighting, etc. (I have only ever used mobile check deposit since it has been available so am very familiar with the process). The second reply I was advised to try cashing my check elsewhere (seriously?). My final attempt was via phone call. I was informed by the CSR agent that per Kabbage use terms I am only able to deposit checks written out to me personally. No further explanation was provided as to how it makes sense that a business can't deposit checks written to the business into the Kabbage business checking account. I asked what the process was to close the account and was informed that closing the account would require a phone call and that I would not be able to open another account with Kabbage in the future. Ipso facto... not a real business bank.
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andrew lee
a year ago
The worst customer service I have ever…
The worst customer service I have ever dealt with in my life. Will never do business with them, makes me even hate Amex for even owning them.
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kat
a year ago
I agree with every negative review…
I agree with every negative review here! They have the absolute worst customer service. And their promotions are misleading!!! I'm going to close my business account.
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k thom
a year ago
IS THIS SCAM OR WHAT?
IS THIS SCAM OR WHAT? Kabbage by AMEX won't last long if the customer service is this shi(xx)y. Nobody does business like them these days. Issue after issue after issue even from account opening and it doesn't matter how many times you email them or call them. NO ANSWER. Lately, I had another critical issue (check deposit not posted after weeks) and finally got ahold of someone to talk. Check declined for no reason and they don't even tell you. Just wanted to leave some feedback to this guy and while he was listening, he just hung up on me. WOW! I was gonna make the $100,000 deposit to get the high interests, but will close this account soon. Be aware: the offer looks really great but if there's issue (i.e., your money just disappears one day), there is NO WAY to get it resolved. I'm so glad that I figured our their shi(xx)y service with at an early stage before I made huge deposit. Don't use it. They won't last.
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sierravision
a year ago
Holy Heck Kabbage's Customer Service Is Awful!
Kabbage has THE worst customer service I have ever experienced from a bank!! They NEVER answer my emails or the phone! I have sent at least a dozen emails with different questions and each one has been entirely ignored. I did manage to open a checking account with them. I have several business bank accounts at other banks. It's always been quite simple to open them. This was a pain. The higher interest rate is why I signed up but I'm nervous about adding much money to this account because it seems so shady. When I started adding different external banks to transfer cash to and from I started getting messages saying I needed to provide more documents-- a bank statement and voided check. This was after I linked the banks with the external bank's password and verified the small deposits. Several of these external accounts I have never bothered getting checks for because there is no need to write checks. I emailed numerous times asking if there was any other way around this. Who knows? They never answered. So the banks sit "ineligible for transfer." The one bank I did have a check book for I uploaded a voided check and bank statement. Never got a reply. This external account still can't be used to move money. I emailed to ask the progress and whether they received the documents they requested. No reply. These external banks are big banks. Capital One for example wouldn't let me add Kabbage to my account. It's like they know something I don't.
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anwer satar
a year ago
lousy customer service once they reject…
lousy customer service once they reject your application you cannot reapply no explanation no customer srvice you can talk to and explain them
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chuck
a year ago
Garbage not Kabbage
I tried to open a business account based on the recommendations I read online from professional reviewers such as nerdwallet. I did apply online, I received a message that the application process is between 3 and 7 business days. I don’t understand why it takes so long. Anyway, I never heard from them, it was only after a few days when I logged on their website to find out that my application was rejected without any information. This was a checking account not a loan or a credit application where a rejection is a possible outcome. It’s their right to decline opening the account for my company, but only a creepy business would not inform the applicant about the outcome and the reason. It looks like a scam business, they’re there only to collect personal information. As of the online reviewers, I am pretty sure they are being paid for the false recommendation.
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sam
a year ago
Spammers
Talked to them once. Turned down their offer. Since then they've sold my email and phone number to shady lenders all over the country. I've gotten hundreds of calls and emails and I can not get them to stop.
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diane summer
a year ago
TERRIBLE
TERRIBLE. BEYOND TERRIBLE. Do not use them as a business checking account. They changed routing numbers, then changed again, so all of my checks bounced to vendors. They have not refunded the bounced checks. It's beyond and the customer service representatives are useless. They should be put out of business.
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mary evans
a year ago
Non existent customer service
I chose to open my business checking account with Kabbage mainly because they’re backed by Amex. I’ve had an Amex credit card for the last 6 years. I figured if their customer service was anything like Amex, I’d be in good hands. First week of setting up my account, I tried to transfer funds from my personal bank to my business account. I made the transfer on Monday, by Tuesday, my personal bank had posted the transfer. By Wednesday, the funds was still showing as pending with Kabbage. I tried calling customer service. I’d click through the prompts only to reach and dead end and be hung up on. I tried about five things because I thought I’d selected the wrong options. I didn’t see a post to my account until Friday. As a small business owner, I need faster service to be able to move funds around. Even if my funds took forever, being able to reach customer service would have been better than nothing. I believe Kabbage has potential, but they aren’t there yet. I will be transferring my funds and closing my account. Maybe in the future I might return.
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rich murray
a year ago
The absolute worst customer service…
The absolute worst customer service ever. When I finally reached someone on the phone they were insolent. It's shocking that American Express lent their name to this.
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gray twelve
a year ago
No customer service & no trust in Kabbage
Chose Kabbage since I have an Amex small business credit card. As others have said, their customer service is non-existent -- as in, you can't reach them. Phoning customer service cuts you off at exactly 10 minutes of holding each time and no reply to emails to customer service. I did manage to get through to them the week I opened the account and the reps - plural - kept bouncing me around 'departments' saying my question needed to be handled by Green Dot, then Kabbage, etc. I was phoning solely to confirm a transfer had gone through, that really should be clear to the first person a client speaks with. If this weren't associated with Amex I wouldn't think it's a scam, they're that bad. I am now waiting on another transfer and will then change banks.
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jon nedry
a year ago
Not ready for prime time
Kabbage seemed like a great idea for my new business. Online banking that's easy, with solid reporting, etc. So I gave it a shot. The first month was fine. The second was fine. Then I made a deposit and it never showed up. For the first week I thought it was probably just "pending" since my account was fairly new. It showed up in my mobile Kabbage app as having been made, but not active. But it didn't show up on the web. After 2 weeks, I figured I'd just contact support. That's when things got weirder. I've now called their support line five times in the past week. Each time I navigate through the very friendly-sounding decision tree and then am put on hold waiting for someone to take my call. At exactly 10 minutes (every time), my call was abruptly disconnected. With no explanation or message... just boom - disconnected. Since it's exactly 10 minutes, I feel pretty certain it's built into their system. If they can't get to your call in 10 min, they dump you. That's pretty horrific. So I tried email support. They were much more supportive. They told me they were sorry I was having trouble transferring funds to my external bank account (Not at all what I emailed about) and offered some suggestions (not related to my problem). But, to their credit, they emailed back 90 minutes later to acknowledge their error and offer solutions to my actual problem. They told me that my check "was declined in manual review process." That had happened more than a week earlier and they never let me know it was declined. Further, the only reasons they could offer were that it wasn't signed correctly or there was some other irregularity. This is a fairly regular check from a regular client, that I handled exactly like all my other checks. I had to email back to ask them if there was an appeal process, if they were still reviewing it, or if I'd be ok to deposit it to a different back. I literally had no idea what the status was. SO far, I'm waiting for a response from them, but it's clear, they aren't ready for businesses that need them to be responsive and without error. I'm putting my money back in a traditional bank. As a small business, I have enough risk without having my bank add more.
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raquel martin
a year ago
No communication
Ten days since application, still no reply, and no answer to my emails. They don't answer their phone, and then, an answering machine asks you to leave a message?? About a bank account? Frustrating.
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binay sapkota
a year ago
The worst of the worst Customer Service…
The worst of the worst Customer Service Experience Ever experienced with a Bank or a Financial Institution. Not Recommended at all.
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ms l
a year ago
Zero customer service when I needed help
I wanted to open a checking account, tried calling several times with a few questions, was disconnected several times. I emailed them with my questions, they sent me back totally unrelated form letter. Terrible customer service, non-existent. I wonder if it has always been this way. Because of this, I will turn elsewhere for an account.
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douglas bacon
a year ago
Customer NO-service
You can't have your money with a company that cannot be reached. Kabbage, in my experience, does not answer their phones. I can only hope they respond to my email. I started out looking for a deposit that is not captured and now i just want to get close my account as fast as possible.
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ali
a year ago
Good
They accept my offer just very early. Thank You, and i will be work only with You
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new customer
a year ago
Just cannot reach them on the phone
Just cannot reach them on the phone. Goes on hold for about 20 mins and then asks me to leave a message that they never get back to. Have tried 4 times already.
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chandra franklin womack
a year ago
Warning-Stormy weather ahead
Warning-Stormy weather ahead! I opened a line of credit a few weeks back, thinking I would keep it for a rainy day. Well things got really stormy and I already drew down on my LOC. I requested it on Monday afternoon and by Tuesday morning it was already deposited into my account. This was a really easy and comfortable experience. I appreciate Kabbage being here to help me weather the storm!
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strath wood
a year ago
Fantastic Level of Service
A straightforward process, with a painless application process with answers in a few minutes
diane m davis lexington - paragon centre
a year ago
took so long
took so long to get approved
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dennis
a year ago
Expected something much difference.
Expected something much difference. &6000 loan is not a cash flow instrument in the modern world
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rn
a year ago
The process from loan approval to…
The process from loan approval to transfer is so quick and easy. Highly recommend to business owners who needs immediate access to funds.
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tal
a year ago
Nelson and Mike are stellar
Nelson and Mike are stellar - funding was available almost immediate. Well done young Jedi :)
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shawn
a year ago
Excellent Service...thrilled to be back with Kabbage!
Walle was instrumental in working through a couple glitches with our bank to obtain funds for us. He was professional and facilitative. Thanks so much, Walle! We've always loved Kabbage, and we're thrilled to reinitiate a relationship. Now that American Express has acquired Kabbage, it makes even more sense. American Express was the very first company to take a chance on our newly incorporated construction company in 1987!!! We still have an Amex Business Card. :)
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jamey
a year ago
Very smooth process
Very smooth process. Thank you for having this option out there for us.
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jimmy
a year ago
They were very quick and I got approved…
They were very quick and I got approved within minutes. Thanks to Kabbage
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richard
a year ago
Simple and straightforward application process.
Simple and straightforward application process. Review time is longer than expected. But once approved, I got the fund in my bank account the second day.
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amanda
a year ago
The ease of this process is nothing…
The ease of this process is nothing short of amazing! The ease of use, efficiency of process, and excellent customer service is the reason that traditional banks will go out of business! At a traditional bank, this process would have taken weeks, rather than hours, which is all it took to complete the process with Kabbage.
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wilson
a year ago
Very good service
Very good service
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caroline
a year ago
Needed some extra funds...Kabbage makes…
Needed some extra funds...Kabbage makes it easy to access. I appreciate that.
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roy
a year ago
I am highly disappointed in my first…
I am highly disappointed in my first experience since the reorganization. I initiated a transfer on Thursday Sept 2nd and while it says “takes 1-3 business days” I ALWAYS had my transfer the next business day. It is now the 2nd business day and the transfer hasn’t come through and my bank bounced two checks I wrote.
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barry
a year ago
Quick
Quick, automated underwhelming
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mike lawson
a year ago
Hard inquiry, personal loan would have been better
Well, to be honest, not delighted so far. First, I accidentally connected a personal account when adding business accounts. No way to remove without calling or emailing. They left me on hold 30 minutes and never answered so I gave up and emailed. They never returned that email. I went through the process and was approved but since it required a personal guarantee and resulted in a hard inquiry into my credit, it wasn’t worth it. They gave me $10k. My personal credit score is around 800. If I had thought this through I would not have done it for the ding on my report for two years, and I can walk into my bank and get a signature loan for five times this amount at better terms. Even Amex, the new owners, have given me multiple $25k loans over the years without issue and had them repaid early each time. So, if you’re looking at personal guarantee from Kabbage, know upfront that they do a hard personal credit pull. If your score is good like mine, you can probably get more money from your bank, because it’s no different than a personal bank loan, not much for a business line of credit under this scenario.
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ksg, llc.
a year ago
Overall Kabbage Experience
My experience with Kabbage was very positive. The representative I work with, Kevin, was phenomenal to work with and everything was taken care of within 24 hours. Literally the smoothest banking process I have ever endured. I look forward to a long relationship with Kabbage.
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hilario
a year ago
EXCELLENT SERVICE
One of the best services my American Express group of companies has offered!
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rodney
a year ago
Simple process start to finish
Simple process start to finish
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joseph
a year ago
Excellent service!
Excellent service!
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cheryl
a year ago
No Help with Forgiveness Application
Applied and received a PPP loan in Aug of 2020. Applied for forgiveness in Dec 2020. Now I'm still waiting. Kabbage or K-Servicing can't even manage to get me a timeline when they expect a portal to OPEN. The lender on the loan Cross River has a portal for direct loans but not for Kabbage. I'm so SORRY I didn't go throw a local bank.
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elik livnat
a year ago
Worse bank ever
I apply for checking account. Promised to review in 5-7 days. Called several time and was promised that it will be taken care with some reply. Never heard from them. 2 months passed. This bank look good on the website but it's all but empty promises. Never try to work with this bank. If there was a zero star I would give it to kabbage bank.
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mark wisemen
a year ago
Like hundreds of other people have…
Like hundreds of other people have stated.. they were quick to provide PPP funding, however they will not accept paperwork to apply for forgiveness. They kept telling me that the forms from SBA were not out yet and they were working with a 3rd party and that I should wait for an e-mail. My time frame to apply with the SBA has ended... I guess I will have to hire a lawyer and pursue legal action.Their are many other people suffering from this same situation
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coleman jennings
a year ago
Absolutely terrible company that will…
Absolutely terrible company that will give you money fast and come after you faster to repay it. I was going through the pandemic and couldn't sell anything and they could care less. They gave me (4) $35 late fees even thought I was not late on any payments. Trying to get a hold them is even worse. Their interest rate is through the roof, and now that I am doing my corporate taxes for 2020, their website doesn't show how much interest I paid to them in 2020. Do not use this company for funding, you have been warned.
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alpha designs llc
a year ago
Glad Kabbage is back
Glad Kabbage is back . Very helpful in managing funds in between paid invoices and was very quick in getting my funds .Thank you
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arielle haller-silverstone
a year ago
TERRIBLE
TERRIBLE. BEYOND TERRIBLE. Do not use them as a business checking account. They changed routing numbers, then changed again, so all of my checks bounced to vendors. They have not refunded the bounced checks. It's beyond and the customer service representatives are useless. They should be put out of business.
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charles
2 years ago
Money when you need it next day deposit…
Money when you need it next day deposit low interest
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tani
2 years ago
When you need the extra help it is…
When you need the extra help it is there! Easy, professional service and confidence that Kabbage will work with you...
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eric sweazy
a year ago
Horrible Experience with PPP Loan…
Horrible Experience with PPP Loan Forgiveness. I applied through Kabbage, now there are three other companies involved and none seem to have a working operation. UPDATE: Got the first loan forgiven. Their customer service hung up on me but three days later it was forgiven. Still horrible experience. Still have to deal with the second loan.
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forrest joseph
2 years ago
The Kabbage working Capital Line of…
The Kabbage working Capital Line of Credit is an excellent product for businesses in today's environment. The only issues we experienced were technical ones which took close to a week to resolve before we could access our LOC.