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Kabbage Review

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Reviews 6,689

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Caroline Banton
Caroline Benton
May. 03, 20214 min read

Kabbage summary

Kabbage provides credit lines to businesses that need help covering expenses. Once approved, borrowers have instant access to funds and can draw on the approved amount at will. Kabbage lays out clear terms, and there are no hidden fees. Loans are structured as credit lines, and the Kabbage Card ensures easy and instant access to funds.

Pros

  • Approval within minutes
  • The Kabbage Card

Cons

  • The maximum line of credit is $250,000
  • Interest rates tend to be high

Kabbage Kabbage Visit Site

What Kabbage Offers

  • Lines of credit up to $250,000
  • Six months payback for all customers who qualify and 18 months for eligible customers
  • Unsecured loans approved “in minutes”
  • Monthly fees ranging from 1.5% to 10% with no hidden charges
  • No up-front fee
  • Fees charged only on outstanding balances
  • No prepayment penalties
  • Multiple withdrawal options: online dashboard and mobile app
  • Kabbage Card, for use anywhere Visa is accepted

Why Choose Kabbage?

Kabbage provides close to immediate credit lines to cover any type of expense. Once approved, you are notified of how much credit you have and which of their two loan terms you qualify for. You will have instant access to funds and can draw on the approved amount anytime you need extra cash for your business.

Business Goals

Kabbage is designed specifically for small businesses. Founded in 2009 by three financial entrepreneurs, this alternative lender realizes the need for companies to obtain necessary funds urgently and easily. Kabbage’s automated application system “quickly [connects] small businesses with capital.” Businesses can integrate their own systems with the Kabbage platform to reach their customers worldwide. Forbes magazine recognized Kabbage as one of the most promising companies in America in 2014 and 2015, and the platform was featured in the 2015 Inc. 500 list of the fastest-growing private companies in the nation. By providing access to as much as $250,000 in funds through lines of credit, Kabbage helps businesses avoid the drawn-out and complex application procedures associated with traditional loans.

Business Line of Credit

A line of credit from Kabbage can support you through slow seasons, fund small purchases, and cover essentials such as payroll when cash flow is interrupted. The Kabbage Card allows businesses to draw directly from their Kabbage line of credit.

Kabbage Extras

In addition to the features listed above, Kabbage loan recipients also qualify for perks, including service discounts and free financial help. You can sign up for UPS My Choice, a free 60-day trial of Constant Contact or free trials of Ecommerce software. Free consultations for taxes and credit and free Vonage business phone services are also available.

Fast small business funding

The Kabbage Card

The Kabbage card allows businesses to borrow exactly the amount they need when they need it. 

  • Each purchase made is a six-month loan with the customer’s existing rates and terms for the amount charged
  • There is no minimum transaction amount, and the card is free
  • Shop freely for your business needs anywhere Visa is accepted
  • The Kabbage care is secure with an EVM chip and real-time fraud monitoring system
  • The Kabbage Card is intended strictly for business use, so ATM withdrawals are blocked
  • As with other Kabbage loans, using the card will not impact your credit

Minimum Qualifications

Loan application with a bank or credit union is time-consuming. It requires gathering the necessary financial information, updating your business plan, and crunching numbers to prove you are a worthy investment. Kabbage, on the other hand, has only a few simple requirements for business owners seeking funding:

  • You must have been in business for at least one year.
  • Annual revenue must be at least $50,000, or your company must show at least $4,200 of monthly income for the last three months.
  • You must be at least 18 years old.
  • All applicants must be U.S. citizens.

What You Need to Provide

Kabbage asks for the following basic information during the application process:

  • Your name
  • Your business name
  • Home and business address
  • Business tax ID
  • Social Security number

Save Time, Link up

You’ll also be asked to create login credentials and to connect your bank account. Kabbage provides the opportunity to connect additional business accounts, such as QuickBooks, eBay, Amazon, PayPal, and Stripe. Linking multiple services gives Kabbage a better picture of your current financial status.

Unlike most traditional lenders, Kabbage considers multiple factors when determining whether or not to extend a line of credit. In addition to your credit score, the lender looks at:

  • How long you’ve been in business
  • Your average monthly revenue
  • Revenue consistency
  • Cash flow
  • Transaction volume
  • Seller rating, if applicable

Kabbage will verify your business account information and perform a hard credit check to determine your credit score.

Kabbage Application Process 

The entire application process should take 10 minutes or less. 

  1. After submitting your application, it is reviewed by an automated system that calculates your loan amount and the term. 
  2. Once approved, funds are deposited to the account of your choice. PayPal deposits may be almost instantaneous. Bank deposits can take up to three days, depending on the bank.
  3. If your current financial situation does not allow your business to qualify for a Kabbage loan, the company keeps your information on file and reviews periodically. You do not have to reapply in the future as Kabbage will notify you when funding becomes available. 

The same process may increase your credit line as your business grows. To qualify for a Kabbage loan and maintain an active profile, all information you submit must be accurate to the best of your knowledge. Kabbage requires users to maintain the accuracy of their information and reserves the right to close accounts otherwise.

Repayment Terms

Terms from Kabbage business loans are simple and easy to understand, so you don’t have to worry about complicated fee structures or changes in interest rates. You pay one simple monthly fee for a Kabbage Funding loan. There are no origination fees, annual fees, monthly maintenance fees, documentation fees, or other hidden fees. Every month, you’ll pay back an equal portion of the loan principal plus the monthly fee, and you only pay a fee during the months you have an outstanding balance.

Payments are automatically withdrawn from your connected bank account, but you can also make manual payments whenever you wish. Kabbage does not charge fees for early repayment, so you can choose to pay more than the minimum at any time. Paying off the loan before the terms are up can actually mean owing less overall because you pay fewer monthly fees.

Kabbage does charge for late payments, however. If the balance due is $100, the fee is $10. If the balance due is between $100 and $5,000, the fee is $35. And, if the balance due is greater than $5,000, the fee is $100. 

Although you can withdraw money from your credit line once per day, you are never obligated to use any funding Kabbage approves for your business. 

Kabbage Keeps You Safe & Secure

Kabbage is certified for customer privacy. Your login information is never shared, and the company does not sell customer data to third parties. Kabbage publishes the privacy policy of Celtic Bank on its website, which is the institution that disburses Kabbage loans.

Help & Support Availability

Kabbage provides extensive educational articles, guides, infographics, blog posts, videos, and webinars covering the most critical aspects of running a business. Visit the resource section and choose from categories including growth, funding, management, and innovation. You can also contact Kabbage via phone or email with additional questions and concerns. Emails are delivered through the website or directly to support, and messages are typically answered within 24 hours to avoid unnecessary interruptions in business operations.

Educational Tools

Kabbage’s FAQ section provides answers to common questions on the loan process and service features. If you have questions on funding, the payment and fee schedules, or the application, you’ll find the answers here. A loan calculator is available under the “Business Loans” drop-down menu so that you can calculate the total cost of different loan amounts.

Kabbage Review in Short

Kabbage is a useful lending option for the modern small business. The automated review and approval process simplifies the loan application process giving you time to focus on running your company. The requirements are straightforward, and Kabbage considers factors other than your credit score when determining whether your business qualifies. The terms and fee structure are easy to understand, and there are no hidden fees. All loans are structured as credit lines. That way, you can withdraw money as needed, and you only have payments if you have an outstanding balance.

Multiple withdrawal methods and an automatic payment system make Kabbage preferable for on-the-go business owners. You have access to cash wherever and whenever you need it so that your business can continue to operate uninterrupted if cash flow slows. Kabbage has earned an A+ rating with the Better Business Bureau rating and a reputation as a reliable small business lender.

Physical Address

Kabbage

925B Peachtree Street NE

Suite 1688

Atlanta, GA 30309

Caroline Banton
Written byCaroline Benton

Caroline Banton is a freelance writer of business and finance articles that have been featured in The Huffington Post, The Motley Fool, Time, MSN, PYMNTS.com, GOBankingrates.com, SaleMove, and MyBankTracker.com. Before becoming a writer, Caroline had over fourteen years of experience working at the World Bank. Caroline has an MBA from Johns Hopkins University. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some costumers are saying about Kabbage
Kabbage
GreatReviews 6,689
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Excellent
82%
Great
9%
Average
3%
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1%
Bad
5%
  • author
    Charles
    Jul 30, 2021
    Money when you need it next day deposit…

    Money when you need it next day deposit low interest

    ...

  • author
    Tani
    Jul 30, 2021
    When you need the extra help it is…

    When you need the extra help it is there! Easy, professional service and confidence that Kabbage will work with you...

    ...

  • author
    Eric Sweazy
    Jul 29, 2021
    Horrible Experience with PPP Loan…

    Horrible Experience with PPP Loan Forgiveness. I applied through Kabbage, now there are three other companies involved and none seem to have a working operation.

    ...

  • author
    Forrest Joseph
    Jul 27, 2021
    The Kabbage working Capital Line of…

    The Kabbage working Capital Line of Credit is an excellent product for businesses in today's environment. The only issues we experienced were technical ones which took close to a week to resolve before we could access our LOC.

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  • author
    Nexgen Labs
    Jul 26, 2021
    Kabbage PPP discriminates against small, minority and woman-owned business

    Kabbage, SmartBiz Loans and their affiliate, Leader Bank of Arlington, Massachusetts discriminated against our minority, woman-owned company. Since 2013, we have always paid higher than average wages plus health benefits to about 20 valued employees. We started our PPP application in Jan 2021 with Kabbage who had processed our 1st PPP efficiently and timely. For some unknown reason, Kabbage withdrew our 2nd PPP application and transferred it to SmartBiz. SmartBiz then fumbled through our application from March 2021 until the May 31, 2021 deadline. On June 2, SmartBiz emailed and said our application had been assigned an SBA PLP number meaning the loan was approved, SBA had funds set aside for our loan and we would be funded in about 20 days. After 20 days we then received an email from Leader Bank on behalf of SmartBiz saying the loan was denied because of an "incomplete application". No one was willing to tell us why the application was withdrawn, why it was incomplete or what we could do to make corrections. At that point the PPP program was closed so we had no recourse and ended up laying off most employees. The PPP would have really helped to keep our lease up to date and pay our employees while business has slowed due to the pandemic. Kabbage could have simply let us go to a reputable lender instead of switching our application to SmartBiz.

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  • author
    Frank
    Jul 20, 2021
    Great customer service…

    I’ve been a Kabbage customer for years now and have always been treated professionally and expediently. Whenever I have a question or concern regarding business funding I reach out to my account manager Kevin Fair who always provides a response quickly. His experience and knowledge always shines through.

    ...

  • author
    GinaMark Covington
    Jul 20, 2021
    Possible law suit - wound not recommend

    quick to provide PP funding, however they will not accept paperwork to apply for forgiveness. Keep telling you forms from SBA are not out yet or we are working with a 3rd party and wait for an e-mail. I meet all requirements to apply for forgiveness however I cannot because they "are not ready yet" to accept applications. My time frame to apply with the SBA ends in 3 weeks, we will see if there site is open by then. If not guess will have to hire a lawyer and pursue legal action. Seems there are others in same boat, sound like a possible class action law suit in the making

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  • author
    london lunoux
    Jul 18, 2021
    Have been waiting on them to send the…

    Have been waiting on them to send the forgiveness app for months now. This is after already applying for forgiveness in January. There is no excuse for this and they need to fix it immediately.

    ...

  • author
    customer
    Jul 17, 2021
    Was very easy to use

    Was very easy to use. Totally upfront explained in detail.

    ...

  • author
    Jose
    Jul 14, 2021
    Late Funds

    Was told deposit was going in by 5:00pm. Called to confirm and sent 2 emails. Was assured that funds would be sent as promised. Funds did not arrive till the following day causing our payroll checks to bounce. We understand if it can not be done. But be honest and let us know so we can expect it.

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  • author
    Marcia
    Jul 10, 2021
    Welcome back, Kabbage!

    As past Kabbage customers, we are super excited to see the program back open for new loans and business funding. The process is simple, the terms are excellent and the customer service is superb!

    ...

  • author
    ILDEFONSO
    Jul 09, 2021
    Great business tool to have!!

    Great business tool to have!!

    ...

  • author
    HotShot Trucking Shows USA
    Jul 06, 2021
    Not The Same Kabbage, don't waste your time.

    Last year before COVID they were a different company, different owners apparently. I was approved for $40g credit line. Didn't use it because of uncertainly of COVID. This year I contacted them because of new ventures, online sites and shows I am promoting, letting my TexLink Trucking rest while I pursue these new businesses. I was skeptical because of the fact that asking for a line of credit can damage your credit score with a hard inquiry. When it was all said and done, I was only given such a small line of credit ( carry more in my wallet ),that it actually hurt me much more than benefit me. I never talked to anyone, no one explained to me exactly what the reason was. I was not given a chance to add other income sources, money in savings, etc. I am just beyond belief that I even did business with them. There are so many other great financial sources out here. As a business person, time and trouble is a liability. I may sound bitter, I hate being so, I post hundreds of posts every year, Top Contributor on Google. I love to promote that is my business but if I can save one of you the trouble, than it is worth it. Thanks.

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  • author
    Raul Gochez
    Jul 02, 2021
    Excellent Service

    Excellent Service. With the new administration (AMEX) awesome, seamless. I'm in long term

    ...

  • author
    Michelle Clark
    Jun 28, 2021
    Kabbage and K Servicing really screwed…

    Kabbage and K Servicing really screwed my company around on the 2nd PPP. We got the first one with no problem but the 2nd PPP application was withdrawn and sent to SmartBiz for some unknown reason then SmartBiz held the application for months and even told me it was approved only to tell me later after the deadline that the loan was denied because the application is incomplete. This really hurts our business and employees.

    ...

  • author
    ASAD
    Jun 20, 2021
    very simple and uncomplicated process

    very simple and uncomplicated process great resource for small business will recommend very highly

    ...

  • author
    brian
    Jun 18, 2021
    Glad to see them back up and running

    Glad to see them back up and running

    ...

  • author
    Chris Heller
    Jun 15, 2021
    PPP loan approval Fast!

    PPP loan approval Fast! All attempts to repay unsuccessful! No replies to ANY emails, ever. Same feed back as others, person on phone knows absolutely nothing other than " wait for email ". I missed first loan forgiveness period because they did not advise I could apply and chose not to acknowledge my email requests (3) on when can I apply. June 2 told new FORMS approved/out. Wait for email. June 15 call again told wait more. No other info available at all. I am paying interest on a loan that would have been finished last December if only the had contacted me.

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  • author
    Kimberly
    Jun 09, 2021
    We got an instant decision with our…

    We got an instant decision with our application and funds were available immediately. We love the convivence of being able to choose repayment terms and their interest rates are the best in the business. They will be our go to account for short term financing. Oh, and I would only read the reviews after American Express took over which I think was early June 2021.

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  • author
    Mark
    Jun 09, 2021
    Very easy process

    Very easy process, Very willing to work with small businesses

    ...

  • author
    Ray
    Jun 08, 2021
    I am happy Kabbage is back

    I am happy Kabbage is back. I was contacted by the gentleman who handles my account, and after a very pleasant conversation I was happy to take a draw on my funds. I look forward to working with Kabbage again. Thank you, Ray Siefert

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  • author
    Michael
    Jun 05, 2021
    Very responsive

    Very responsive. Quick to react to business needs.

    ...

  • author
    Jerry Welsh
    Jun 04, 2021
    Opening back up our revolving line of…

    Opening back up our revolving line of credit could not have come at a greater time. The new rates are so workable and Kabbage will retain our business for the foreseeable future!

    ...

  • author
    Robert
    Jun 02, 2021
    Been with Kabbage since Day 1

    Been with Kabbage since Day 1. The best lending company we have ever used! In fact, without them, we would have never grown into a very profitable multi-million dollar company!!!

    ...

  • author
    Steve Fabian
    Jun 02, 2021
    They are the worst

    They are the worst! I have everything I need to get my PPP loan forgiven and they won't accept it. This has been going on for months with no end in sight!

    ...

  • author
    never again
    Jun 02, 2021
    Kabbage is incapable of servicing your…

    Kabbage is incapable of servicing your loan. 1. You have to call repeatedly to reach ANYONE.. the line will cut out after just a few minutes of waiting and then you have to re-dial... and re-dial ... and re-dial. 2. The people who answer the phone know next to nothing. It is pretty clear that they are only trained to sell loans. 3. They lie or are incompetent..... They have been telling me since January that they can not process a loan forgiveness application because they are waiting for a current / valid form from SBA. ...Here we are in June and they still don't know the SBA released the new form ON JAN 19 2021. 4. Their on-line portal is a mine field of problems that inhibit you even communicating with them.... I get error prompts that say the email server for the Fortune 200 company I work for is invalid. ZERO confidence in Kabbage. UPDATE: 6/2/21 I tried calling K servicing again this morning...and ( shock! ) someone answered the phone the first time. Unfortunately when I mentioned my need to file a loan forgive form she gave me the same line ... " we are waiting for SBA to issue the new form,"... When I told her the form has been out since Jan 19 2021 she then " rechecked " her system. Now she is saying that Kabbage "just got the new form on June 1st and they would be emailing to everyone " soon ".

    ...

  • author
    JEFF
    May 30, 2021
    EXTRAORDINARY SERVICE

    EXTRAORDINARY SERVICE THE WAY THINGS ARE SUPPOSED TO BE THEY FUNDED $60,000 IN ABOUT 18 HOURS. WAS A BIT CAUTIOUS ABOUT GIVING BANKING ACCESS BUT TRUSTED IN AMERICAN EXPRESS. I DO HAVE A BACKGROUND WITH AMEX = assume that helped. PLAN TO OPEN KABBAGE BUSINESS CHECKING

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  • author
    Naftaly
    May 21, 2021
    Something shady is going on in Kabbage

    I applied for the first PPP loan via Kabbage and got it in May 2020. I applied for forgiveness in January 2021 and got a number from Kabbage on how much forgivness I am suppose to get and that they will submit it to the SBA. Nothing happened and on day their site displayed the message "The SBA recently released new forgiveness applications based on the changes in the December 27, 2020 relief bill. We are currently not accepting forgiveness applications due to changes made by the SBA. The SBA is no longer accepting the legacy 3508S, 3508EZ, and 3508 forms as of March 5th, 2021. Please be patient with us as we prepare for the new forms. If you have an open application with us, we will be reaching out when the new forgiveness application forms are ready. If you have an application submitted to the SBA before March 5th, 2021, the SBA will continue to process your application. We apologize for any inconvenience this may cause, and we appreciate your understanding." After that, nothing happened. No matter how many time I emailed their support or called. And today I read that the DOJ is investigating Kabbage for PPP wrong doing. 5/21/2021: Seems like they just denied access to loging in to PPP accounts. Things are getting heated over there.

    ...

  • author
    Darsa Blue
    May 14, 2021
    It’s so ridiculous

    First round PPP with kabbage was smooth and very fast when I say fast I mean within 2 weeks I got funded But for the 2nd round they hold on to my application for over 3weeks when I finally decided to give them a call they canceled my application and told me to go apply at “SMARTBIZ” okay I went ahead and apply thru smartbiz Now Smartbiz is being a pain in the a*** Can’t get a hold of them whatsoever I sign PPP loan documentations since 4/29 it’s been 16 days still hasn’t been funded yet

    ...

  • author
    mark
    May 10, 2021
    My account manager when above and…

    My account manager when above and beyond to ensure my account was re-opened properly and funded. Great follow up

    ...

  • author
    T. Alan DeRossett
    May 06, 2021
    Dealing with Kabbage after AmEx

    Dealing with Kabbage after AmEx This acquisition has been an ordeal you wouldn't wish on your worst enemy. The operators are un-trained, the service is terrible, and I was just told by the last operator after 28 minutes of 2-call holds..."well, all the operators don't think alike, I don't know who trains them, and ultimately I don't know what to tell you".. Really ? Two thumbs down, AMEX.

    ...

  • author
    Alisha Hillard
    May 05, 2021
    I’ve been waiting for like 3 weeks with…

    I’ve been waiting for like 3 weeks with no updates.. no communication at all... not sure how they go from being excellent to what’s going on here?

    ...

  • author
    Bill Morris
    Apr 27, 2021
    Fast and easy which is what I wanted!!

    Fast and easy which is what I wanted!!

    ...

  • author
    Marie Martin
    Apr 25, 2021
    Stay Away, Doesn't seem to care if they help

    I got my first PPP loan through Kabbage.. It was quick and easy once I figured out what I needed. There is no one who is able or willing to help with the process. Sometime after my first loan went through they went and changed company's and now it is K-Servicing. When the time opened for the second, I applied with in the first few days.. I waited and waited and waited. I called several times, and each time I was told it should be any day. Finally in March I got a email saying that my loan has been cancelled and I needed to go through SmartBiz. After six weeks I had to apply through another company. When I called and asked why I was told that due to the new laws for PPP cause of Covid-19 I would be able to get more money, I was like I don't want more money I wanted to get the loan, and due to them deciding not to process my loan and sending me somewhere, I am now waiting for yet another company to process my loan.. I went and applied through SmartBiz, and not even a week later I got a email saying I was not getting a loan. Something about how I did not meet the requirement's for them. Nothing else, no requirement's were explained to me, and no one contacted me to see if there was anything I could or would provide to work with me. So now I am waiting yet again with another company cause of everyone is their mother have been applied for help cause of Covid-19. I have finally decided to apply for the forgiveness with Kabbage. And now it is saying I am unable to. *The SBA recently released new forgiveness applications based on the changes in the December 27, 2020 relief bill. We are currently not accepting forgiveness applications due to changes made by the SBA. The SBA is no longer accepting the legacy 3508S, 3508EZ, and 3508 forms as of March 5th, 2021. Please be patient with us as we prepare for the new forms. If you have an open application with us, we will be reaching out when the new forgiveness application forms are ready. If you have an application submitted to the SBA before March 5th, 2021, the SBA will continue to process your application. We apologize for any inconvenience this may cause, and we appreciate your understanding.* Mind you they would never let me apply for the forgiveness, saying that I had to wait until 27 weeks from the time I received my first loan, so it kept telling me to wait, and now this is on the page. And this is where it kept saying I couldn't apply for loan forgiveness.. *Your PPP loan forgiveness Covered Period has come to an end. Please note that, per SBA guidelines, your Covered Period must end no later than December 31, 2020, even if the full 24 weeks have not elapsed. As a reminder, repayments are deferred for 10 months after the end of the Covered Period.* So if you want to get screwed over more ways then one, I am sure Kabbage will do that for you.

    ...

  • author
    Edward Thomas
    Apr 24, 2021
    Equipment, Manpower, Productivity Boost made easy!

    In all the years we have been in Business, there has never been an easier way to access Capitol and get it out onto the jobsite building capacity before Kabbage. This is our fourth funding request, and it was just as easy as the 1st!

    ...

  • author
    Coleman Jennings
    Apr 20, 2021
    DON'T USE THIS COMPANY!!

    I got a loan for my small business back in November of 2019, they made it real easy. I made every payment on time, then Covid hit and I had no sales. I called them and setup a payment plan because they were demanding $1200 per month but I couldn't pay because I had no sales. So, we agreed on a smaller payment plan, but they started charging me $35 late fees every month. I called them and they said that's because I didn't pay the $1200 per month due. They would not work with me at all, they could care less about small business's . I setup another payment plan with slightly higher repayments and made every one on time, I never missed a payment. Yet they refuse to give me a refund for (4) $35 late fees. That is if you can get someone to talk to on the phone, which is very hard to do. Also, their APR is astronomical, and then they add in the "plan fees" on top of that. I am so upset with this company, scamming small business like mine, I am sure they have done it thousands of times. I will never use them again and I would give them 0 stars if I could. DON'T USE THIS COMPANY

    ...

  • author
    Mary
    Apr 20, 2021
    1st PPP through Kabbage, Loan Forgiveness Applications Non-Existent

    Received 1st PPP loan through Kabbage, which was totally fine. Have been trying to apply for the loan forgiveness since late Feb through KServicing and there seems to be no intent on their part to process this part of their SBA obligation. I have s/w Kabbage and they can do NOTHING with these loans at this point b/c according to their reps they do not have access to these loans any longer since the American Express acquisition. KServicing is however sending statements with the interest on the PPP loan and when that would start. As I understand, the processing company is only making $$ when they are funding these loans, not for the forgiveness application processing. Unfathomable that on top of the impact of COVID on businesses that KServicing and Kabbage are doing this irreparable disservice to their customers and businesses. This is a federally funded program. It is very concerning that they are being allowed to mishandle and abuse a federal program in this manner.

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  • author
    customer
    Apr 19, 2021
    Kabbage + Kservicing + SmartBiz = Bad

    Kabbage or Kservicing or SmartBiz, whatever you want to call it, it's a terrible experience. The customer service is just a road block, you will never be able to talk to anyone who can actually give you any information. The customer service repeat the same scripted garbage they have been given. Regardless, if they are polite or rude, you will not get anywhere. They clearly messed up inputting my information and I haven't been able to talk to anyone about correcting it, just get told that it's been noted and someone on the review team will reach out when they are ready. Now I have to wait and see after this long delay, if they actually corrected their errors. I'm sure I'll be back on the phone talking to the same robots giving out little to no actual information.

    ...

  • author
    Tina
    Apr 12, 2021
    What the hell is going on with Forgiveness

    Question, has anyone had their first ppp loan forgiven through kabbage yet?? Anyone?? My ppp loan forgiveness has been in limbo since December. Ive called multiple times. Interest is building and still no answers. They keep saying I need more documentation. Which is complete bullshi*. Clearly they are stalling. If anyone wants to start a class action lawsuit please contact me. I’m so onboard.

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  • author
    Chrissy Doe
    Apr 09, 2021
    I have been requesting this company to…

    I have been requesting this company to withdraw my application for over 2 months. Every time I call, the oversea reps tell me that its been withdrawn and to wait 48 hours. For the last 2 months I have sent countless emails with no response. The oversea reps always advise that there is no supervisor to speak with. Also, after 2 months of requesting my app be withdrawn it still is showing active and accruing interest. I have contacted FTC and will be looking into suing this company for negligence and violating lending laws. Please believe all the reviews and stay far far away from this company. They are absolutely the worst............. Oh and they could care less.

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  • author
    Karen
    Apr 08, 2021
    Poor communication and mistakes

    They used my social security number on my first PPP loan application even though I provided them my EIN showing that I have employees. Now that I'm applying for the 2nd PPP Loan, the most I can get is $30k less then what I've submitted because they used my social instead of EIN. I've called every day for the past 2 months and get different answers every time. I've emailed at least a dozen times. They keep telling me I'm in the queue. Communication is poor, there mistake will probably cost me $62k in PPP money because they will not address my concerns and make the corrections needed. I also submitted my forgiveness paperwork and now that has disappeared from my account and their system says they will contact me when the new application comes out. I have a feeling that will be my next battle and they will try to take payment from me for the loan. Stay away unless you have ample time to deal with them on a daily basis and get NOWHERE. AWFUL!

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  • author
    Isaac
    Apr 06, 2021
    DO NOT SIGN UP WITH THIS COMPANY OR…

    DO NOT SIGN UP WITH THIS COMPANY OR KABBAGE!! They do not help you and when they mess up they act like you don't exist. They also outsource to other impoverished countries who have no idea what they are doing!! Steer clear as far as possible, they will ruin your loan application

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  • author
    Hanna
    Apr 06, 2021
    Loan forgiveness application not processed

    My organization received a PPP loan from Kabbage in 2020, which was then moved to K Servicing. I submitted the loan forgiveness application materials in December 2020 and was asked to sign the loan forgiveness documents on January 11, 2021. At that time I got an error notification saying I could not sign the documents due to an error, and I followed up with them immediately to try and resolve it. That is the last time I have had any information on my application, except to know that it has not been submitted to the SBA in the 3 months since I tried to submit to K Servicing. When I have been able to get through via the phone, I am given little to no information and told to just wait. I have been told several times that the issue has been “escalated” or that they will try to “push it through manually," but I have never received any follow up of any kind. And each time I call, they have no information on what the last person told me or what has happened with the escalation team. It's an endless loop of poor customer service.

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  • author
    Lucy burke
    Apr 06, 2021
    I submitted loan forgiveness on12/22/20…

    I submitted loan forgiveness on12/22/20 and I decided to call in on today 4/6/2021 to get an update on why my loan forgiveness have not been processed. The person told me it was submitted on 4/2/21 so I said you guys held my forgiveness for 4 months with out submitting he then said to me no mam I made a mistake there is no date here listed. They have not submitted my Loan forgiveness and in fact still have me scheduled to start paying them back in 3 months . The government need to investigate them and now their customer service is based outside of the US when you ask for a supervisor they tell you she is on another call and can’t take your call! I will be reposting it to bbb and the other appropriate agencies.

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  • author
    Jason Shavers
    Apr 06, 2021
    I've not heard from Kabbage in over 4…

    I've not heard from Kabbage in over 4 weeks now. No response on the PPP Loan Application I've submitted. My status is still showing in review and after reading the response and bad ratings on no return calls or email reply is not acceptable. Someone please help.

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  • author
    Stephan
    Apr 05, 2021
    Loan Forgiveness Stuck in Kabbage's 2+ Month Backlog

    I requested PPP loan forgiveness two months ago and the application has not moved since K Servicing received the documentation. Multiple follow-ups (email and phone) have only yielded that the application is in the queue to be "processed". The team cannot confirm when they will process the forgiveness app, nor whether the interest that is accruing while the forgiveness decision is outstanding will be forgiven or covered due to the 8+ week delay. Horrible experience.

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  • author
    Clarise Lyon
    Apr 03, 2021
    first round excellent--2nd round is…

    first round excellent--2nd round is horrible. They were acquired by AMEX and now the people are completely clueless. They will not even update my records so that US Bank can process my PPP due to the fact that they used my SS# and US bank said that kabbage was supposed to update to my EIN. We got the EIN letter to them as per the request by the supervisor and never received a confirmation letter. When we called customer crap service--they answered in Puerto-Rico and said we shouldn't have an EIN number because we have a small number of employees and that it should be done with my SS #. How much does that crap suck. So now we're waiting for someone to get back to us and it's been 2-days since they received the IRS letter with my EIN--still NO UPDATES for US Bank. This is horrible. And kabbage even went so far as to say that my business should be restructured. What is that???? They are supposed to update my information to show the EIN number. I am so disgusted!!!!

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  • author
    Carolyn Lamb
    Mar 23, 2021
    Terrible company to do any business…

    Terrible company to do any business with. Their advice on my first PPP loan messed up my entire businesses. Now they wont fix it. Reached out to the owner ROB and he won't answer my email. I have reached out to numerous other executives with no answer. Support has no idea how to fix it. SBA told me Kabbage / KServicing is the only people that can fix it. I have now filed a complain with the Illinois States Attorney, BBB, my senators, the governors office and whoever else I can find. What a mistake.

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  • author
    The Boss
    Mar 21, 2021
    2nd ppp app was canceled with no notifications

    We received the 1st ppp loan through them, it was great. The 2nd ppp loan application was canceled after a month of waiting for approval. The rep contacted after 3 weeks indicated it would take 7-8 weeks, then the app was canceled "at our request", which was not the case, WITHOUT any notifications. The rep in the 2nd contact did not explain why the app was canceled and advised to apply through a different lender.

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  • author
    Monique Moore
    Mar 19, 2021
    Get an email that my 2nd draw PPP was…

    Get an email that my 2nd draw PPP was canceled and now I'm being redirected to apply with another company that partners with kabbage kservicing...w t f is going on....

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  • author
    Jaime Delgado
    Mar 17, 2021
    After Applying for financing with…

    After Applying for financing with Kabbage my first experience was ok, I liked that they were a FinTech and expected more Tech. They took a while but it happened. I applied for the second PPP loan got no response from the for 9 weeks. Reached 4 times by email and several by phone. Their customer service seems to be just a call center separated from their actual business as they can't answer any questions. They were unable or unwilling to answer any questions or help. Each time they said they would send an email to check and that it was being processed. Finally I got a response via email days from the deadline encouraging me to withdraw my application sending a clear message they did not care. The email didn't even have an identifying individual it was from the K servicing team. I would not do business with this company again at this point. It has been disappointing to say the least. Jaime Delgado-

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  • author
    India
    Mar 16, 2021
    I’ve been asked only after I’ve called…

    I’ve been asked only after I’ve called to submit more documents... i applied in January. The window for small businesses is closing on the 31st and I’m afraid my business will miss the opportunity exhausted k servicing has not turned my application in. What is going on? The dashboard keeps saying under review. This is becoming such a headache i thought this was a good company because i worked with before but now it is a nightmare

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  • author
    Gregg Vargas
    Mar 16, 2021
    I have been contacted by someone at…

    I have been contacted by someone at Crossriver bank to try to resolve my loan amount. I hope that finally my ppp loan will be funded using the guidelines set by the Small business administration. I will post an update.

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  • author
    Tris Jackson
    Mar 12, 2021
    Worst company ever

    Worst company ever. Zero response. No movement whatsoever. Outsourced employees have no clue what they’re talking about smh. Applied in Jan. No movement just same dashboard as always. Recently withdrew application but now I’m having issues submitting new one with diff company due to E-Tran number...something only Kabbage could fix. They ruined it for me.

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  • author
    Mmmt
    Mar 07, 2021
    Worst experience on round 2 ppp

    Worst experience on round 2 ppp! I’ve been lied to time and time again, I’ve been told the sba is reviewing my round 1 ppp which just wasn’t true. I’ve been told my application has been submitted to sba which also just wasn’t true, I’ve been told we’re waiting on guidelines, guidelines have been out for over a month now, every time I talk to a person it’s someone in the Philippines with chickens crowing every five seconds. They don’t care about their customers

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  • author
    Natalie Black
    Mar 03, 2021
    Kabbage Creates K Servicing, PPP2 Chaos Ensues

    Kabbage has created a whole new, hallow company called K Servicing specifically to manage their PPP funding process. Round 2 has been an absolute nightmare. Submitted application in January and was stuck in false "submitted to SBA" status since then. Every time you call customer service (if you can get through) - they are equipped with the different flavors of the same scripted response "Don't worry, check your dashboard for updates". Also, could not get a clear nor accurate snapshot of what was going on with my application - was told "waiting for the SBA for guidance". Meanwhile...the guidance has been out for weeks (other lenders have no problem processing applications with the new guidance). No response to emails. Canned responses on social media. You get the run around when you are fortunate enough to actually speak to a human. The lack of clear and concise communication is incredibly frustrating. Add to that K Servicing can not or will not provide any means of accountability. Flawed software? Admit it, fix it and provide a prescriptive update. Unfortunately, this is not the philosophy of the company and the model by which they operate is dysfunctional borderline unethical. I realize that this round of funding has been challenging for many - lenders and small businesses alike and that the SBA is doing all that it can to make this round go smoother than it has been. Kabbage/K Servicing PPP operating model has done nothing more but add to the complications and obstruct thousands of small business owners from obtaining PPP funds to fortify their operations. Finally was able to get through and cancelled my Round 2 application with them so that I can move forward with another lender. After 2 months. Don't believe my experience? Just check out the Reddit Boards and Facebook groups hosting thousands of small business owners whoare having similar experiences with this company. Hard to ignore. Unless you're Kabbage/K Servicing.

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  • author
    Shanna Chatman
    Mar 03, 2021
    Stay Away!! You’ve been Warned!

    I applied as a soon as the portal opened around 1/21/21 and have not made any progress. Endless phone calls with incompetent overseas call center employees, and no one could tell me anything. I called to have them withdraw my app last Thursday so I can submit an app to a competent American lender, and yes my dashboard shows that they have withdrawn it— but the sba still shows it’s submission. So I can’t even move forward. I will be contacting the attorney general and FTC to file complaints today. Do not apply with them, because they are not transparent and do not know what they are doing.

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  • author
    India
    Mar 02, 2021
    Is this company legit

    Is this company legit? Haven’t been able to get a response or any communication in over a month.

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  • author
    Devin Glover
    Mar 01, 2021
    I wish I could give this Company zero…

    I wish I could give this Company zero stars this is the worst Company by far. The government needs to strip them of there contract in assisting the American people in the ppp loan this company plays with people livelihood I will be contacting the BBC better business bureau pls government help the American people and strip them of government funding

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  • author
    H Williamson
    Mar 01, 2021
    😣😠

    I’ve been waiting for like 3 weeks with no updates.. no communication at all... not sure how they go from being excellent to what’s going on here?

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  • author
    Calen martin
    Feb 27, 2021
    Kabbage has changed for the worst!

    Kabbage has recently differed all of its customer service in regards to PPP to a company called K servicing when this call service has no actual authority in handling our financial accounts thus resulting in a huge back up on communications people have been given false information, regarding loan information people have been hung up on transferred to indonesian call reps posing as supervisors this is a very unsavory business practice, i am under the impression Kservicing isnt even a legitimate company they wouldnt even provide employee identification numbers or full names when asked unfortunately when it comes to PPP round 2 this company is the worst.

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  • author
    Anonymous
    Feb 26, 2021
    Do not use this company for loans

    Do not use this company for loans. They have NO customer service. I have emailed them on January 21, 2021 and they have not responded. I emailed them again on February 1, 2021 and they have not responded. You can't call them because after about a 10 minute hold period their phone just hangs up on you. I filed a better business bureau complaint and they suddenly called within 24 hours however the person who called was merely a representative in a foreign country that was powerless to assist in any manner other than to say they were sorry and make excuses as to why they are unable to answer phone calls, emails or process anyone's loan forgiveness applications. I will never use this company for a loan ever again. There are reputable banks or even companies like Paypal that will respond to you and resolve reasonable requests in a timely manner. RUN!

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  • author
    cheryl
    Feb 24, 2021
    Opening back up our revolving line of…

    Opening back up our revolving line of credit could not have come at a greater time. The new rates are so workable and Kabbage will retain our business for the foreseeable future!

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  • author
    Carguy
    Feb 19, 2021
    Great people to work with

    Great people to work with. Easy process. Have used them for past 4 years. With 5 loans.

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  • author
    Dustin Struckman
    Feb 18, 2021
    Kabbage SUCKS!!

    Kabbage SUCKS!! Ever since I applied for a PPP loan through them, I've been plagued by emails and phone calls from loan brokers and hard-money lenders. PLAGUED, as in multiple emails and phones daily. This is on top of the fact that Kabbage never once replied to my emails and didn't even come close to finishing my application. CHASE on the other hand got me a PPP loan quickly and easily. Do not give Kabbage your information. They are not interested in helping you get a loan - they simply want to sell you as a lead to dozens of loan sharks!

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  • author
    Dream North Entertainment
    Feb 18, 2021
    Kabbage has horrible customer service & will mess up your PPP!

    Kabbage has horrible customer service. I have a legitimate business. They sent approval notice for ppp. Then stopped responding and allowed my loan to expire. They may have risked me receiving no funding at all. They are completely unprofessional and toying with peoples lives during a pandemic. I intend to seek legal counsel to bring their unjust practices to light. We are told not to apply with multiple lenders. I had already received 1st round from Kabbage. And through their new company K Servicing, they asked for all of these crazy verification documents in which I had already previously submitted, AFTER they’d already sent the approval notice. Then they just stopped communicating and let my approval offer expire. They are horrible !!!

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  • author
    ERNEST
    Feb 17, 2021
    Smooth re-entry

    Smooth re-entry. Personable people to deal with.

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  • author
    Chris Fletcher
    Feb 15, 2021
    Run around

    So I have submitted an application for a second round ppp loan and meet all requirements and have already been forgiven on the first loan and nothing has changed .I have spoke with the Sba and they are saying that Kabbage hasn’t even submitted my loan application even on my dashboard it says waiting for SBA to review my loan application.Every time I speak with someone from Kabbage they tell the same thing that there waiting on SBA but SBA hasn’t been contacted by them on my behalf.

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  • author
    RJ
    Feb 07, 2021
    First Round went Smooth!

    I applied for the first round of PPP funding on 4/26/20. On 4/29 I received an email saying my application was being sent to the SBA for approval. On 5/4 I received an email saying I was approved and to logon and sign my loan documents. Funds were in my bank on 5/6. The entire process was smooth sailing and very easy. Now we’re at second draw applications and on 1/19 I submitted an application for my second loan. I received an email on 1/20 saying they needed additional information before they could process (I forgot to check off what funds would be used for , so my fault) I tried to call on 1/21 &1/22 just to check in and make sure everything was going smoothly as I’m counting on this life line right now and time is of the essence. I probably called 30 times both those days and can never get through after exactly 6 mins you will get an automated message to call back and it kicks you off. I sent an email on 1/22 and no response yet. I was literally sitting here now 1/24 at 1:00am checking reviews as I’m getting nervous about getting a response and Im completely horrified at the reviews. I disregard them at first as just disgruntled customers but I just read 9 pages of complaints!!! I’m really hoping this time goes as smoothly as the last but I will apply with another lender now as a backup plan due to the horrific reviews. I will update my review after I receive a response. Yes I am a real person, I run a small business in Sarasota, FL. Good luck guys!!! P.S. Based on my first experience I would definitely rate this as a 5 Star company based on personal experience. However at this time I’m leaving 4 stars due to not being able to reach customer service which in my opinion is a very important thing. I understand they’re busy but I’d much rather wait on hold then to be kicked off after 6 mins. Makes things very frustrating. *******2/6 Update: My dashboard still says “Kservicing reviewing” I’ve since applied with biz2credit.com been approved and funded. 13 days for the whole process. Do yourself a favor and NEVER use kabbage again!! Highly, highly recommend biz2credit.com for all PPP needs!

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  • author
    sunny
    Jan 21, 2021
    one of the garbage company to do…

    one of the garbage company to do business with i keep applying ppp round one never reply from them i keep email many time no response better to go local bank or lendio or first home bank never again in this life for sure kabbage !

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  • author
    Scott
    Dec 17, 2020
    Horrible experience with my PPP loan…

    Horrible experience with my PPP loan for a C-corp. Live agents non existent on the 8xx line, emails not answered, dates constantly missed. Steer clear of this firm, for any form of lending.

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  • author
    Hasmir
    Nov 15, 2020
    Hang cahs kung

    Hang cahs kung

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  • author
    Alyssa Kraemer
    Nov 05, 2020
    Terrible experiences all around

    Getting a line of credit with Kabbage was the worst decision I’ve ever made for my business. Between the astronomical hidden fees and the insanely high interest, Kabbage is a lose/lose deal. The company has no internal communication and terrible customer service. Condescending managers who are happy to run you through the ringer with no help. Fast forward March 2020. Upon the start of corona virus, despite NEVER missing a payment, Kabbage yanked my line of credit. As my city was shutting down, when my business needed additional funds more than ever, with out any reason or notice, the cancelled my line of credit. When I called, they said it was because my credit score went down... they were correct, it did go down. 3 points.🤨 I continue making my payments, and eventually reach the point where things are getting pretty grim and need to make some arrangements. I call in weekly, let customer service know how much I can pay and when and think it’s all good. There is NO COMMUNICATION WHATSOEVER within the company. Essentially, even if you just make the agreed upon payment and set a date for the next payment, they are still going to bombard you with automated calls. Apparently they cannot figure out how to program their basic automations. It’s been a stressful 9 months, but I’ve been making my payments and arrangements diligently without too much issue, until today. I’m in manufacturing, in Louisiana and last week we had a storm which knocked out power for days... in some areas it’s still not on. Because of the outage, I literally have no work going out until earliest next week. I have a small payment ($1100ish) that I figured I could defer to next week. I honestly did not think it was a big deal, as I’ve deferred payments before. After getting bounced around to three people who could not help me with my request, I get passed off to the “manager” Jared. I expressed my issues with Jared, who pretty much said once the payment was set there was nothing he could do about it. I found that hard to believe, and albeit, was very stressed/frustrated at this point, and I imagine it showed in my tone. Jared then proceeded to tell me I could call chase to issue a stop payment. Quite frankly, after sitting on their phone, and getting bounced from person to person, one wrong department to another, the last thing I wanted to do was sit on another automated call, especially since Kabbage was a complete waste of my time. I may have said something along the lines of “I won’t even be able to get a person on the line at chase.”, which while not true, we all know it means I have an even longer, more frustrating call in my future. In a completely uncompassionate and condescending manner, Jared then offer to give me the phone number to chase. (At that point I hung up on him. I’m seeking help, not some dude to talk down to me.)

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  • author
    Amir Naraghi
    Oct 16, 2020
    No one picks up and no one answers…

    No one picks up and no one answers back, How could I manage my loan???

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  • author
    David
    Sep 11, 2020
    Non Existent Customer Service

    As so many others wrote their PPP loan application customer service was non existent, they didn't approve, although I was clearly eligible, called them many times and emailed them, never got through to a human until today, when I suddenly received a humans email response more than a month after the PPP loan deadline. They shouldn't have offered this service, if they cant deal with it and don't have any customer service, companies were relying on them and lost out by being told that the loans weren't going through after PPP application deadline, we could have applied with other banks, who would have communicated with us. Shame on Kabbage, they are a group of incompetents and frauds!!! Wasting peoples time and misleading them. They owe apologies to hundreds of small businesses, however their apologies wont help at all.

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  • author
    reese
    Sep 01, 2020
    It's time for a class action suit

    Similar to many of the reviews already present, I was approved for PPP, asked to send my personal tax return, marriage license, a utility bill, a voided check, my drivers license, and more. My husband who also applied was given the same run-around. After providing all of these documents (which I now regret) and it taking them over the 20-day SBA period and the claim of an attempt to deposit the funds into my account and having them rejected, I was told today that my application was canceled due to my not providing my EIN number. (Of course, I did). This is an absolute joke. I am wondering how those of us on this page who have had similar experiences can gather for a class action case. Google search the article on Kabbage on Real Time (can't include links here). It seems they are exploiting our vulnerability in needing these funds and using it as an opportunity to gather unnecessary personal information, which they plan to legally share. What is clearly illegal is the claiming that these documents are necessary in order for them to process the loan. It is a scam. How can we contact one another to create a class action?

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  • author
    L.N.
    Aug 28, 2020
    I had a great experience with Kabbage! (pre-PPP period)

    I had a great experience with Kabbage. It sounds like there were a lot of issues with the PPP loans, but I did not apply for that. I applied for a loan in 2019. It was a super easy process and quickly funded for our business. The repayment terms were easy and Kabbage worked with us when we needed some extra time during slow periods. Overall, I was really pleased with their customer service and loan terms. I would work with them again. Sad to hear they had such a hard time with the PPP Loans. I think a lot of funding companies did. I had a hard time applying through Square and the local bank. Hope they can bounce back.

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  • author
    Amy Cirillo
    Aug 23, 2020
    There should be a -10 for a rating for…

    There should be a -10 for a rating for Kabbage....applied & approved on July 23rd..signed loan docs..they sent deposit on July 27th..bank sent it bank because wasnt in my legal name..when i contacted Kabbage to fix the issue..the bombbardment of emails started. ( 20 in 4 days) asking for the same documents over & over...was told by Kabbage to open a new bank account & send bank verification letter..did all that..then told cant verify your info..so cant move forward with your loan..come tofind out they never attempted to change my bank info..after saying they did...they blatantly lied & said the SBA requested my loan be cancelled..but SBA shows my loanas active & loan redisbursed to Kabbage for redeposit..SBA shows ive recieved my loan...i have not..Kabbage kept me going in circles until it was to late to be approved anywhere else...they lie..they make excuses..good luck getting a response through email..or getting through om the phones...they are a joke..SBA shows Kabbage was sent my funds to redeposit..id like to know where it is??? Get ready for the investigation thats coming Kabbage...youve got alot of explaining to do about why you screwed over 100s of 1000sof. business owners for no reason...Get some more lies ready...Its time you were held accountable for what youre doing to me & to all the others who were approved for this loan....STAY AWAY FROM KABBAGE...they are no better than thieves...

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  • author
    The Boss
    Aug 21, 2020
    I had a terrible experience with my PPP…

    I had a terrible experience with my PPP application. Amount was about 38K. I had all the documentation needed. This was probably 2nd week in May. I would get a message in my email that they needed additional information. I would sign onto the website and it always said everything was fine and it was being reviewed. I tried calling and emailing. Never could get past the bots then the program is over.

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  • author
    Ava Alwayshappy
    Aug 21, 2020
    I applied for PPP on Saturday August…

    I applied for PPP on Saturday August 1st. Monday August 3rd I was approved. Received the congratulations email and attempted to login to my account to sign the loan Docs and immediately got an error message. Called 20x's because I constantly got kicked off the line. Finally spoke to someone and was told they needed more information. Great. I sent over the information. Long story short today August 21, 2020 and Received a verbal denial because they claim they couldn't verify my information. Just like all of the other complaints. Kabbage is a joke and should be brought up on charges for theft. I could have applied to another company.

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  • author
    Nick Palmer
    Aug 21, 2020
    Kabbage initially approved my PPP loan attempted funding and then denied it

    Kabbage initially approved my loan, and attempted to wire transfer the money but my bank says they did not put my name on the wire transfer, they put numbers instead, so the bank denied the wire transfer. They then asked for more documents and then rejected my loan saying "They are unable to verify my information". I believe this is related to their purchase by American Express. They have robbed me of my PPP loan. Do NOT do business with this company. I will be pursuing a class action lawsuit against this company as they have apparently done the same to hundreds of other.

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  • author
    Jorge Sanchez
    Aug 20, 2020
    Im a tax accountant & this past month…

    Im a tax accountant & this past month ghas been a nightmare with Kabbage - I submitted 20 loans for different clients these past 2 weeks. from those submitted I received 9 approvals. When we went to accept the terms & get fundiing we got error messages on each & every one of the loans. Now they started requesting more docs & more docs& which we complied with. Next thing you know all 9 of the approved loans were declined for "unable to verify information" ??? Mind you these are all legit business people & with good credit & all docs provided were in order. I believe they just decided to get rid of all the ppp clients en masse now that theyve been bought out by American Express & they no longer need to generate cash flow. Meanwhile the small business person gets screwed as usual. I hope Amex shuts down this company & lays off all the incompetent personnel at Kabbage, especially management.

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  • author
    michael and tony picarazzi
    Aug 20, 2020
    I would put 0 stars if I could

    I would put 0 stars if I could. Said loan was approved and then said need more info. Sent in required info and didnt hear back. Call today and have been told my loan is expired and there for denied. Horrible communication. Stay away

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  • author
    Michael shumpert
    Aug 20, 2020
    This place is ridiculous i was approved…

    This place is ridiculous i was approved for ppp loan back in July was having issues getting my account to connect so after calling for a week and a half finally was able to get hold of someone she was very helpful at least I thought at the time so I got everything fixed up also got congratulations you can sign your documents and receive funds so I did so moving on to the ten day wait time i got close to the ten business days still nothing so I call back spoke with a lady just to make sure everything was fine she emailed there bank team they told her everything was fine she then told me to give it til that Friday and if the funds wasn’t there to call back Friday came nothing I called back this time I’m speaking with a guy so he told me that there was a issue with my account and that the funds where gonna be sent back first thing I’m think is how do you know that the funds are coming back so I asked him to explain he told me that the account number was wrong I told him there was no way everything I uploaded was from my bank so he then said there was a zero missing my account number has three zeros in it so I asked him to compare if we could compare documents to make that my bank didn’t make a mistake so we compared and everything was correct so I asked him where the problem came in at so then he was forced to say the truth he said that it was a typo error on there end the lady that had helped me back on July 31st missed a zero and then apologized ten times he told me that the funds would come back and that some one would call me a week later no call so I call back talk to someone else only for them to tell me that in order to receive the funds back I would have to upload 2019 taxes or a tax extension form and a utility bill And bank letter with account information I done everything they asked of me only a hour later to get a email saying we are gonna need additional documents please upload 2018 taxes and six months of bank statements WHAT HELL I SCREAMED this lady just told me less then a hour ago that my loan would finish being processed now I’m think oh no now I’m feeling like I’ve done something or something type of criminal I called the next day asked for a supervisor and the guy was very nice and another apology and he told he would contact the bank team to see if they could withdraw that last request he doesn’t understand or see why they are asking for all that those documents that was previously asked for was good enough and that he would do his best to get this pushed and he told me if I didn’t see a change on my dashboard to call the next I called back only to get told by one of there team members that was rude from the beginning you would have to upload those documents so I asked for a supervisor again and he wasn’t very helpful or understanding as to what I was told by another supervisor so thank a lot Kabbage you all suck DOG BALLS now I’m gonna have to sell my equipment and shut down Thanks a lot mind you I was recommended from lendo to Kabbage I won’t be treated like I’m some criminal I know there’s some ppl who plays the system but I’m not one of them and I don’t deserve to be treated as such all over a mistake that was made from there team member still hasn’t set well with me the fact that this guy knew before the funds was returned that they would be and the reason they would be so yes I too feel like it’s all a big SCAM OUTFIT Kabbage has goin on and I will never go back to them again I feel what else are u gonna ask for after I submit those documents in the first place I shouldn’t have to send anything else in I done nothing wrong that should have been excused these ppl have no clue what so ever as to what’s going on

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  • author
    Mark Anthony Asuncion
    Aug 20, 2020
    WARNING

    WARNING, THIS IS A SCAM!! like everyone that posted, they will email you congratulating you on the approval of your loan and they will ask you to sign some documents. I provided all the documents that has been requested by kabbage and i heard nothing back from kabbage. I believe they also sell your information. YOU HAVE BEEN WARNED! THIS IS A SCAM.

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  • author
    BreOnna Sledge
    Aug 20, 2020
    I’m so confused

    I’m so confused, how does this company has so many stars with a boat load of complaints on trustpilot? Kabbage Loan Co is a scam. I applied for PPP loan 07/16/2020 seeking assistance with my small business. I was approved with an offer almost immediately. Signed loan documents a week later. Funds was deposited into my account, and was rejected by my back. I called Kabbage and spoke with a rep, shortly after I was contacted via email by a loan officer that requested additional documents. Documents was sent over immediately-- received an email "congratulating me on successfully updating my account on 07/31/2020. Logged on to the portal and new banking information was updated. On 08/19/2020 received Email stating Kabbage "couldn't move forward with loan process, because my identity could not be verified" WHATTTTT? Ive complied and given everything that was requested: ID front/back, 2019 Tax record, utility bill, bank letter "on letterhead w/signature", bank statements ect... what more do you want? if this company has ran out of funds, just say that.. What about the loan documents that was signed? Im confused, This was totally a scam

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  • author
    Emily Hudson
    Aug 19, 2020
    KABBAGE IS SCAM AND GOVERNMENT NEEDS TO INVESTIGATE FOR FRAUD…

    They claim to help small businesses during the pandemic for the PPP forgiveness loan. You do everything your suppose to, only to be told nothing they can do cause Liam has expired. But yet their system doesn’t allow you to accept said loan you were approved for. And when you call and email numerous times over 20 you get ZERO replies and hung up on due to time out of wait time Que. This company is fraud and taking advantage of people firing a crisis who now cannot apply for help cause of deadline. Someone needs to have this place investigated. This is unmoral and not right at all! I will be reporting it to government agencies as I have 100% of all documentation that I did what I was suppose to, it was Kabbage website and lack of customer service that caused me to not be able to accept loan.

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  • author
    SBC
    Aug 18, 2020
    Kabbage PPP scam

    Went with Kabbage for my PPP loan during the pandemic. Approved in less than 48 hours, but unable to get documentation sent to me or signed and have less than 24 hours to get some help or the funds will no longer be available. They give a max of 10 days to finalize the process or your out of luck. In the past 9 days I have called over 50x and continue to be disconnected for 'exceeding hold time' which is 5 minutes during the week and less than 2 minutes during the weekend. I have sent 6 emails with only 1 (canned) response that didn't even remotely answer my question or assist in any way. I have contacted them via Twitter, Instagram, Facebook and no answer there either. My business was closed for 9 weeks and this was a very important lifeline, which it would seem they are fraudulently withholding.

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  • author
    Yokie
    Aug 18, 2020
    Lost out to PPP loan TWICE

    Lost out to PPP loan TWICE! Never received emails updating status of loan. 1st time...got a email saying your loan offer has expired. 10 mins later...receive an email stating your have "been approved"! Tried to log in and fix it...no way. Only able to REapply. Did that only to get ZERO emails and log in one day to find the loan "offer" has EXPIRED. No emails nothing! HORRIBLE EXPERIENCE!

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  • author
    T Kashiwa
    Aug 18, 2020
    Untrustworthy Lenders

    We had to resort to the type of funding that Kabbage provides as regular banks would not consider us due to our startup nature. No complaints regarding the high cost of the funding as we knew what we were getting into beforehand. Our issue is with the lack of professionalism and consideration they exhibited towards our business when the COVID-19 situation began. We paid timely, and our business was exhibiting good growth & cash flow and no impacts from the COVID situation. We planned and counted on using our credit line we had established with them for partial funding of our new season inventories, when they pulled it without notice. Further, they expected payments continue to them with no assistance or communication other than "apply for a PPP loan with us." Others such as Shopify Capital was much more understanding, and personally worked with us to make sure there was an amicable plan for both parties during this time. I decided to share my experience since I received a condescending email from them today that they will be acquired by American Express, and to apply for a PPP loan with them. American Express can't cover their poor support and lack of customer service.

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  • author
    DamUsoUgly
    Aug 17, 2020
    If you like a little sand in the…

    If you like a little sand in the Vaseline I say give them a try.....Not....Never again

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  • author
    Austin Dooley
    Aug 17, 2020
    No customer support, may lose PPP loan

    I was approved for a PPP loan, and they said they would deposit 2 items into my account to verify the account is correct. The account number is not correct, I never received the transactions, and I can't find a way to update the account number to the correct one. I've emailed and called dozens of times in the past two weeks with no response. They keep informing me that my loan offer will be rescinded if I do not withdraw the funds. I understand that they may be busy, but it would only take someone a minute or two to resolve this, and now I may lose my PPP loan.

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  • author
    The Furniture Guys
    Aug 15, 2020
    This company is just terrible

    This company is just terrible. I applied for the PPP program 2 days before it ended and I get an email yesterday that they forgot to put in my application therefore I can’t receive my much needed PPP loan. Just horrible. Stay away.

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  • author
    Wendy Ormond
    Aug 14, 2020
    Ultimately, it worked very well ... Happy with result

    It took a while to figure it all out and to get a response to my questions - but ultimately it all worked. A very helpful person intervened (between me and the software) and from that point forward it worked like a charm. Initially, the instructions that came in an e-mail could not be carried out because the website did not have the "buttons" I was instructed to select/click. The phone lines for the support desk were understandably backed up with PPP activity and I could not get through. However, my e-mail to the support desk paid off and it was clear sailing from there; suddenly the website was fully co-operating. I am very happy with the result.

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  • author
    Carnesa Giles
    Aug 12, 2020
    Mia was very helpful with assisting my…

    Mia was very helpful with assisting my client with his PPP loan. She deserves great praises for her actions. She was very polite and knowledgeable.

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  • author
    Lara Sims Prawat
    Aug 11, 2020
    Negligence and difficulty to contact cost me my PPP loan

    I had originally applied for a PPP loan through Lendio by the original June 30th deadline. They referred me to Kabbage to continue my loan application through them instead. I struggled to complete my application because the website kept crashing and giving an error message. After talking with a rep, they had to reset the application completely. I applied all over again, only to get the error and crash message again. I waited a few days, tried one more time, and it finally went through. Then, they kept sending automated emails for me to upload additional documents, that they didn’t initially request when I had applied. They kept asking for a schedule C, which my business doesn’t have. After emailing and getting no response whatsoever, and calling and waiting only to get hung up on, I finally talked to someone, who told me they would have to change my business structure on my application on their end, and told me one more additional document that I should upload. I uploaded it that day. About a week later, I get an automated response that they’ve closed PPP applications and mine didn’t go through. I called to ask why, and they said I never uploaded my schedule C. I told the rep that my business doesn’t have one, that they’re asking for the wrong document, and I had uploaded the correct ones and was waiting for them to change my business to a corporation structure so it could be processed. But it was too late. This cost me thousands of dollars of forgivable loans that I could absolutely have used for payroll. They were utterly negligent and very hard to reach, and if I would have known this from the beginning, I would have applied through another lender.

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  • author
    Diana Lane
    Aug 11, 2020
    Lost my PPP loan due to HORRIBLE…

    Lost my PPP loan due to HORRIBLE service from Kabbage. I was unable to get any information at all from the company despite calling and emailing a ton of times. Initially had problems linking my bank account- tried again and got the “linked successfully” email, however went back to Kabbage.com and it showed as incomplete with no way to modify anything, nothing clickable, no further info at all. I thought maybe it was incomplete while transferring- but I NEVER got any correspondence from Kabbage besides them saying it was going to expire: I tried time and time again to get the information needed but got no response again. Today I sign in and it says I didn’t get the loan because they never got signed loan documentation... what?! I never got any loan documents from them in the first place and again was unable to get any assistance at all from the company. Do yourself a favor and don’t work with this company as they will most likely drop the ball and disappear.

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  • author
    sweety evans
    Aug 11, 2020
    Kabbage is full of dog waste I got approved…

    Kabbage is full of dog waste I got approved I submitted everything they asked for dashboard kept saying being reviewed fast forward to this 8/9/20 got a message saying they’re not processing anymore apps and you want be getting any funds even if your app was being processed they had my app for 3 weeks

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  • author
    westelevenlane
    Aug 11, 2020
    Lost out on PPP because of the EXACT…

    Lost out on PPP because of the EXACT same reasons everyone else is saying here. UNACCEPTABLE. I filed on the last day before the first round, plenty of time for it to go through.

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  • author
    Mayer
    Aug 10, 2020
    Kabage is a one big piece of lies

    Kabage is a one big piece of lies! Like everyone else's says, they emailed that SBA has approved my application and to login and sign documents, when I logged in there was no documents to sign, I called them, emailed them but nothing, about 10 days later I get an email thaty application was denied because I didn't sign, shame on you! I went to Blue Vine and they accepted and sent the funds within ONE DAY

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