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Upgrade Review

Get more value with a better banking experience

Reviews 37,038

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Michael Graw
Michael Graw
Nov. 15, 20224 min read

Upgrade - Rewards Checking summary

Upgrade is a San Francisco-based online bank founded in 2017. It offers a checking account, credit cards, personal loans, and a credit monitoring and education center. Upgrade’s Rewards Checking account offers 2% cash back on certain types of purchases made with your debit card up to $500 per year, plus 1% cash back on all other purchases. The Rewards Checking account has no account fees, no minimum balance requirement, and no ATM fees.

Pros

  • No account or ATM fees
  • Up to 2% cash back on debit card purchases
  • No minimum deposit required

Cons

  • No cash deposits
  • Limited online accounting dashboard
Upgrade - Rewards Checkingat a glance
4.6

Editorial score

Fees?

No fees at all

5.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication

5.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team

4.0

Online experience

User friendly site with full online banking capabilities

4.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

5.0

Upgrade - Rewards Checking Upgrade - Rewards Checking Visit Upgrade

Advantages Over Traditional Banks

The Upgrade Rewards Checking account is completely fee-free and there’s no minimum deposit required to open an account. You won’t pay monthly account fees, ATM fees, transfer fees, or even overdraft fees.

In addition, the Rewards Checking account offers cash back on every purchase you make using your Visa debit card. You’ll receive 2% back on purchases made at convenience stores, drug stores, gas stations, and restaurants. You’ll also get 2% back for many monthly subscriptions and utilities.

Upgrade now offers a high yield savings account to customers who already have a checking account. Account holders can earn 3.00% Average Percentage Yield.

The 2% cash back offer is limited to $500 per year in certain categories, after which you’ll receive 1% back. All other purchases also receive 1% cash back. 

Another benefit of the Rewards Checking account is that existing account holders can receive up to a 20% discount on the interest rate for a new personal loan or credit card through Upgrade.

Cutting-Edge Banking Services

Upgrade offers a browser-based dashboard as well as mobile apps for iOS and Android to manage your Rewards Checking account. The online dashboard enables you to tag transactions, make fee-free transfers, and automatically pay your bills online. However, it doesn’t enable you to integrate accounts from other banks, and there aren’t many tools for monitoring your spending over time.

Upgrade also has an online credit monitoring and education center. You can monitor your credit score for free and get weekly updates on any changes. You can also sign up for email alerts to find out if your score is changing and quickly identify potential fraud.

Traditional Banking Services

Upgrade offers personal loans and credit cards in addition to the Rewards Checking account. The company’s 4 credit cards are all free of annual fees and offer up to 3% in cash back on select purchases. One credit card offers unlimited 1.5% cash back in Bitcoin on every purchase.

Importantly, Upgrade does not have any physical branches or in-network ATMs. Upgrade does not charge ATM fees, but you may be charged a fee by the bank that owns any ATM you use.

Interest Rates and Fees

Upgrade’s Rewards Checking account offers cash back on debit card purchases rather than interest. You’ll earn 2% cash back up to $500 per year on convenience store, drug store, gas station, restaurant, subscription, and utilities purchases. You’ll earn 1% cash back on all other purchases.

The Rewards Checking account doesn’t require a minimum account balance and doesn’t charge any monthly fees. There are also no ATM, transfer, or overdraft fees.

Account Fee
Minimum Balance
ATM Fee
Overdraft Fee
None
None
None
None

Customer Service and Online Experience

Upgrade offers customer support by phone and email. You can get in touch from 6AM-6PM (PT) Monday-Friday and from 6AM-5PM Saturday-Sunday. There’s also a detailed online knowledge base where you can find out more about how to use your Rewards Checking dashboard and Upgrade’s other products.

 Upgrade’s online dashboard is easy to use. You can see a list of all your transactions and tag them for organization. You can also see your current cash back balance. A bill pay center enables you to set up automatic payments for utilities, credit cards, loans, and other recurring bills.

 Upgrade has a 4.7-star rating on Trustpilot, with more than 25,000 reviews, and an A+ rating with the Better Business Bureau.

Mobile App

Upgrade has a free mobile app for iOS and Android devices. The mobile app offers much of the same functionality of the online dashboard, including the ability to track transactions and set up automatic bill pay. You can also lock your debit card if it’s ever lost or stolen.

The Upgrade Visa debit card is compatible with both Google Pay and Apple Pay.

 Security

Upgrade secures your account with SSL and 256-bit AES encryption. The Rewards Checking account is insured by the FDIC up to $250,000. You can also sign up for credit monitoring and email alerts through Upgrade to quickly detect potential fraud in your account.

 Summary

Upgrade is an online bank that offers a checking account, personal loans, and annual fee-free credit cards. The Upgrade Rewards Checking account offers up to 2% cash back on everyday purchases up to $500 per year and 1% cash back on all other purchases. There are no account fees, no ATM fees, and no overdraft fees, and you’re not required to keep a minimum balance in your account. You can manage your transactions through an online dashboard or the Upgrade mobile app for iOS and Android.

Methodology

This review was created using information from the Upgrade website, Trustpilot, and the Better Business Bureau.

Upgrade - Rewards Checking Upgrade - Rewards Checking Visit Upgrade

Disclaimer

Upgrade is a financial technology company, not a bank. Rewards Checking services provided by Cross River Bank, Member FDIC. Upgrade VISA ® Debit Cards issued by Cross River Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Upgrade - Rewards Checking
Upgrade - Rewards Checking
ExcellentReviews 37,038
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Trustpilot reviews

See what some costumers are saying about Upgrade - Rewards Checking
Upgrade - Rewards Checking
ExcellentReviews 37,038
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Excellent
82%
Great
11%
Average
3%
Poor
1%
Bad
3%
  • author
    Debbie S
    a day ago
    A quick response on the loan

    A quick response on the loan. Paperwork was easy to understand. Received Fund quickly.

    ...

  • author
    meecerx13
    a day ago
    I’ve been with this company for about…

    I’ve been with this company for about two years and they are top notch!

    ...

  • author
    Brandon Babin
    a day ago
    Quick and easy

    Quick and easy, just how it needs to be.

    ...

  • author
    N.J
    a day ago
    Easy $500 cashback

    Used the promo offer for $500 cashback statement. Applied for the credit card, opened a checking account, and made three purchases with the debit card. As soon as the charges cleared i got a $500 credit. Allowed me to buy a $1000 guitar for Xmas and in the end it'll only cost me $500

    ...

  • author
    Angela Williams
    a day ago
    It was easier to do the first loan

    It was easier to do the first loan. This time I was asked to upload many personal documents that I was not comfortable doing.

    ...

  • author
    Monica B.
    a day ago
    Straightforward process, simple application and approval!

    Straightforward process, simple application and approval! Upgrade provided me peace of mind when I had unexpected college expenses for my son. I very much appreciate the help that Upgrade provided!

    ...

  • author
    StevenThompson
    a day ago
    Fast and easy application and approval

    Fast and easy application and approval

    ...

  • author
    Jose Barreto
    a day ago
    Good

    Very good attention a good customer service on my needs.........................................

    ...

  • author
    ANDREA MEYER
    a day ago
    GOOD EXPERIENCE

    GOOD EXPERIENCE

    ...

  • author
    Desiree White
    a day ago
    Great Company

    Great Experience so far

    ...

  • author
    Lee
    2 days ago
    Great Service

    Great Service. Great Experience applying. Great Follow up.

    ...

  • author
    DIRON THOMPSON
    2 days ago
    Overall experience is awesome

    Overall experience is awesome

    ...

  • author
    The Journey
    2 days ago
    Best Help

    Actually getting cash back. Normally with things like this it's just a scam. And easy to earn some cash

    ...

  • author
    EDWARD KENNARD
    2 days ago
    Very fast response

    Very fast response

    ...

  • author
    Pierre Mark
    2 days ago
    Social Security disability insurance payment

    I get SSDI payments that is Social Security disability insurance because I am a disabled American veteran this month in December. They said they received a payment for less than one dollar that I normally get. They suspended my account so I called the Social Security office. They told me they have not sent it yet. They said it will come on December 2 right probably around 2 AM Eastern standard time now I’ve contacted them about the suspended account called me wait for an update an email that was unacceptable so I called Cross River Bank. They are now starting their own is mastication to see why I didn’t receive my disability money so I called the Social Security office again and they filed an investigation with the US treasury department and that will take 5 to 10 business days. Well it’s already been over five business days for Upgrade to do their investigation and they still haven’t sent an email every time I called them their customer service says we can’t give you any information yet because your account is suspended and wait for that email very rudely. I am very unhappy with Upgrade . Not necessarily Cross River Bank Cross River Bank said they didn’t see any money coming in now. This has never happened to me before when I sent my money to any other banks except GreenDot file 17 disputes with them, but they did not allow one of them to go through. Last month somebody stole from my account well 1389 to be exact. So I found a dispute and they told me that dispute. They didn’t see anything wrong with it and they allow that money to be taken away to somebody in New Jersey. I’ve never been to New Jersey in my life I’m very upset with their performance, their customer service, and they won’t allow me to withdraw more than $1000 because they don’t control the decision that comes from visa because they haven’t been certified as a viable freaking institution yet. And this ruined my chance because I had to give Midway international Airport $1000 to be with my fiancé. Who is the highest paid female actress in Hollywood now she’s pissed at me she won’t even talk to me or even message me so I basically lost a beautiful loving woman over this situation, and if you guys don’t know who that is, it is Charlize Theron. She just put a movie out on Netflix called the school for good and evil. She’s been in the last two or three fast and furious movies. She’s been in mad max. She got an Oscar nomination for her role in the movie called monster very good , I suggest watching it but I am very upset that they cost my relationship now I’m stuck in this godforsaken town of Chicago, Illinois Audi of hustlers, thieves and liars. I can’t wait to get my next disability payment. I’m getting the first train or plane the hell out of the Midwest and back down south or east maybe California who knows

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  • author
    Erica barrett
    2 days ago
    Quick approval & immediate card use.

    Quick approval & immediate card use.

    ...

  • author
    Bridgette James
    2 days ago
    The app is extremely easy to do

    The app is extremely easy to do. There was not a lot of extra stuff that I had to do. All I did was answer all questions and got my sections instantly.

    ...

  • author
    Jennifer
    2 days ago
    1st review

    Very friendly people in customer support

    ...

  • author
    donald
    2 days ago
    Great

    The rep was really helpful

    ...

  • author
    Leanne Griffis
    2 days ago
    Upgrade was a super user friendly site…

    Upgrade was a super user friendly site and offers many options to fit your needs! I would highly recommend this company!

    ...

  • author
    Christine H
    2 days ago
    Customer service leaves a lot to be…

    Customer service leaves a lot to be desired. Very rude representatives that have no compassion for the elderly with hearing and speech problems and straight up just don't want to do their jobs!

    ...

  • author
    Brittany Funderburke
    2 days ago
    Don’t waste your time with this bank

    Don’t waste your time with this bank! I wish I wouldn’t have! I have been trying for almost a month now to change my phone number on MY account so that I can get into my account and have spoke to 2 people on the phone and emailed 2 people and sent old and new number, my birthday, my social security number, my email address, my account number, a picture emailed in with my account number in the picture and was told it would be updated so I can finally get into my account and now I have an email asking for my phone bill! It shouldn’t be this hard to change a phone number and get into your own account! I can’t wait to get this over with and get what money I have in there out so I can leave this bank! Worst ever!

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  • author
    Deana from AC
    2 days ago
    false agreement

    i was approved then i was turned down,

    ...

  • author
    Brenda B
    2 days ago
    Thank upgrade

    Just fill out a few line about my self and the loan was approve as 1,2,3

    ...

  • author
    Jeffrey Daniels
    2 days ago
    My experience opening an account with Upgrade

    Took forever it seemed like to open a checking account. So much verification and requests of tax forms, like I was applying for a loan.

    ...

  • author
    JING ZHU
    2 days ago
    Tried to take money out of savings…

    Tried to take money out of savings account and it took me two weeks through multiple attempts of ACH and wire transfer. Every time the bank came up with a different reason why I couldn’t do it. This is not the way to do business.

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  • author
    John Kittila
    2 days ago
    Great

    Great!!!!!!!!!!!¡!!!¡!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!¡

    ...

  • author
    Marcus Moore
    2 days ago
    Outstanding Customer service and support

    Communication was great as far as keeping me informed with my account status and what I was eligible for.

    ...

  • author
    Alcibiades Saenz
    2 days ago
    Rapidez y Transparencia.

    Cumplen lo que ofrecen sin mucha burocracia. Transparencia en los acuerdos. Servicio profesional.

    ...

  • author
    TERESA MARIA
    2 days ago
    I appreciate the verification the value…

    I appreciate the verification the value and professionalism that upgrade has and how they made it a smooth transition to do business with them. Thank you all and Happy Holidays

    ...

  • author
    BOBBY BAEZ
    2 days ago
    Upgrade is totally awesome

    Upgrade is totally awesome, decisions is giving right away, the money that I qualify for has been extremely totally helpful in time of need , especially also during the holidays , hopefully next offer can be way more, thank you so much for helping and being there.

    ...

  • author
    Ron Leversee
    2 days ago
    Everything is working well

    Everything is working well. Just as advertised. Thanks.

    ...

  • author
    Tammy DeBlaay
    2 days ago
    Easiest loan I've ever got!

    This loan was the quickest and easiest I've ever got. Everything was done online, I never spoke to anyone. I uploaded the documents requested and the next day my funds were in the bank, just like that, 2 day process!! I highly recommend using Upgrade! Also the interest isn't that bad.

    ...

  • author
    Armando
    2 days ago
    A trustable financial institution.

    I had a credit line already stablished with one card but wanted to have a solid financial base by having a second card ( credit line ), so i applied for a second upgrade card, and they gave me the opportunity to have the second, with no hesitation. Thanks Upgrade for giving opportunities to people who really need one. Thanks.

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  • author
    Felicita Rivera
    2 days ago
    It was Helpful and easy to use

    It was Helpful and easy to use. Also available to speak 24/7 when help is needed. I would recommend upgrade to others.

    ...

  • author
    Mark B
    2 days ago
    Worst experience ever. Do not use.

    I have had the worst experience with upgrade. I signed up for a line of credit card and it said I was approved. Then it asked if I wanted to sign up for a checking acct which I did. When I did this my credit was frozen because it’s just a checking account and never said it wouldn’t complete without. I call for assistance and the rep said wait 24 hrs and try again. That was a lie. I called back and the rep said he can fix and created a new email which I don’t own to overtake my line of credit account so I can retake the checking application. I then sign back up for checking but now I can’t see line of credit. I call and this is where I find out the agent edited my first email to something I don’t Own and can’t access. Now they ask for multiple emails but cannot link the two and now everything is messed up. It seems like a scam or a bad startup try somewhere else. They lied to me several times before an agent just told me the truth and said they can’t help and apologized for what I experienced and suggested closing account was best

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  • author
    Cleshe C
    2 days ago
    Awesome lender quick and easy process:)

    Awesome lender quick and easy process:)

    ...

  • author
    SERINA PRUIETT
    2 days ago
    Confused with how this works and wants…

    Confused with how this works and wants more info.

    ...

  • author
    Jose Silva
    2 days ago
    Like process was fast and easy.

    Like process was fast and easy. Dislike only one loan option higher APR

    ...

  • author
    Jeff Shelton
    2 days ago
    Very easy to apply fast and friendly

    Very easy to apply fast and friendly

    ...

  • author
    Jill W.
    2 days ago
    Quick and Easy Process!

    Being a divorced, single mom of 3 kids (one in college and one going next year), I really appreciate the easy approval process with Upgrade. I have had a hard time getting credit and making ends meet with 3 teenagers. Upgrade gave me the opportunity to pay for some critical expenses and pay off some bills.

    ...

  • author
    JOHN MANN
    2 days ago
    To all who may be considering move to…

    To all who may be considering a move to the Upgrade companies. Do yourself a favor and join the Upgrade family of financial consultaints. I was not certain at first, but they have been astounding. They are truly unlike other financial card companies. They have been prompt, helpful, and thorough, in developing a loan, packaged to my needs, as well as a credit card that is built for your future needs. A great interest rate is only the beginning. Truly a new way to conduct financial options..

    ...

  • author
    Lesley Wright
    2 days ago
    Easy to apply for anything you need

    Easy to apply for anything you need, also you get free credit scores.

    ...

  • author
    Randall Oliver
    2 days ago
    Help needed/Help received Any time I need help or don’t…

    Any time I need help or don’t understand a thing I’m trying to do, I can call and know I will get prompt courteous service person on the phone and not be put on hold for an hour or more. I’m slowly working my way to use Upgrade exclusively!

    ...

  • author
    Hillary Haldiman
    2 days ago
    No pressure or outlandish requests from…

    No pressure or outlandish requests from you guys. I applied for the credit card and I got it! Just like that! I am a continuing customer of Upgrade so I hope you gave me credit for that. It’s great to be recognized.

    ...

  • author
    David Frampton
    2 days ago
    no one has contacted except to ask for…

    no one has contacted except to ask for these reviews

    ...

  • author
    DONALD RIZZO
    2 days ago
    Friendly

    It was easy and friendly

    ...

  • author
    AMY V
    2 days ago
    Very thankful

    Upgrade gave me a line of credit when no one else would. I appreciate them taking into consideration my 100% on time payment history and giving me the opportunity to build my credit.

    ...

  • author
    Henry Chango
    2 days ago
    Excellent Rates

    Good Rates and easy to connect with a representatives who are very professional and helpful.

    ...

  • author
    Rhonda Williams
    2 days ago
    Excellent

    The option to pay later

    ...

  • author
    Lee Ann Post
    2 days ago
    Easy to use and great locations where…

    Easy to use and great locations where ever I am at the time.

    ...

  • author
    Robert leidy
    2 days ago
    The process was very simple and…

    The process was very simple and painless just having a little problem linking to my bank acct.

    ...

  • author
    Raymond Sullivan
    2 days ago
    Awesome

    Easy, fast, small application process

    ...

  • author
    Myrtis M Allotey
    2 days ago
    The process was quick and friendly.

    The process was quick and friendly. When I had a problem on the website the representative was very helpful and patient.

    ...

  • author
    Angie
    2 days ago
    I spoke to two different…

    I spoke to two different representatives in Customer Service when calling about my personal loan. I was impressed with both of them: they were professional, helpful, and patient. The only area I felt wasn't clear was the website. I uploaded the required documents and didn't see on the website that I had to call before my loan could be approved. It showed it was under review, but only found a call was needed when an Upgrade agent contacted me. I wish the website would have shown clearly that action was required on my part, and I needed to call.

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  • author
    Anthony Colletti
    2 days ago
    Denied no help

    Denied no help, said I had been pre approved but then denied me after going through the process.

    ...

  • author
    Robert Neal Bradwell Jr
    2 days ago
    Very good customer service answered all…

    Very good customer service answered all my questions.

    ...

  • author
    Roberto Garcia
    3 days ago
    Very good financial solid company

    Very good financial solid company Strongly recommend it

    ...

  • author
    John Givens
    3 days ago
    It takes a few days to get it done takes a little time but…

    It takes a few days to get it done but once they said I was approved money was in the bank

    ...

  • author
    Shelly Williamson
    3 days ago
    Helpful and very easy to apply as well…

    Helpful and very easy to apply as well as payment plans are seamless!

    ...

  • author
    Juanita Jimenez
    3 days ago
    Being able to have funds available with…

    Being able to have funds available with a 3-4 day span

    ...

  • author
    Phylis Bina
    3 days ago
    So far I’m elated with my new Upgrade…

    So far I’m elated with my new Upgrade checking acct and my Upgrade credit card. I referred my husband and we both got out $100 referral bonuses really quick! I wish all my friends would join upgrade! As long as things run this smoothly I’m planning to move my savings over from Cap One!

    ...

  • author
    Judith Palacios
    3 days ago
    Thank you Upgrade for your help I will…T

    Thank you Upgrade for your help I will always came back to you guys for your help

    ...

  • author
    Luke Blankenship
    3 days ago
    Fast and easy

    Fast and easy

    ...

  • author
    David Dossman
    3 days ago
    I couldn’t get the mobile app loaded

    I couldn’t get the mobile app loaded

    ...

  • author
    Garbayo, Humberto
    3 days ago
    Great and fast service

    Great and fast service

    ...

  • author
    OTISHA THOMAS
    3 days ago
    speedy service

    speedy service

    ...

  • author
    Mee Her
    3 days ago
    Very quick n very friendly

    Very quick n very friendly

    ...

  • author
    Customer
    3 days ago
    I’m happy with the customer service and…

    I’m happy with the customer service and the easy terms.

    ...

  • author
    Roger Gower
    3 days ago
    Slow

    Takes a little bit longer to get funds transferred than I feel it should

    ...

  • author
    Charles Lantis
    3 days ago
    Very good company

    I like there commitment to customer service

    ...

  • author
    Moe Salah
    3 days ago
    Frick u u scam scammers fruck yall

    Hey furck u u scam scammers furxk yall

    ...

  • author
    Jeremiah Parker
    3 days ago
    Set up of my account.

    Customer service was very friendly and kind with the set up of my account.

    ...

  • author
    Gregg Optekamp
    3 days ago
    The customer service was outstanding

    The customer service was outstanding

    ...

  • author
    Dalia Ornelas
    3 days ago
    It was easy and quick

    It was easy and quick

    ...

  • author
    STEPHEN MORTON
    3 days ago
    Easy online access

    Easy online access

    ...

  • author
    Mike
    3 days ago
    The process was quick and simple

    The process was quick and simple. Upgrade looks at factors that banks refuse to. Making it more personal, therefore making it a must in my book to keep my promise. The trust and opportunity is greatly appreciated.

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  • author
    Janine
    3 days ago
    The process was easy and the turn…

    The process was easy and the turn around in receiving an answer was timely.

    ...

  • author
    JOHN ROHRICH
    3 days ago
    Go through hrs of crap and turned down…

    Go through hrs of crap and turned down when we make to much a dam joke of a company

    ...

  • author
    Thomas
    3 days ago
    A easy process to apply for a loan and the payout was quick

    A easy process to apply for a loan

    ...

  • author
    MARION HOWARD
    3 days ago
    The process was very easy and quick

    The process was very easy and quick. I was in dire need of a vehicle and Upgrade was here to save the day. I would highly recommend their services.

    ...

  • author
    Brittany Cox
    3 days ago
    Great service and fast recognition

    Great service and fast recognition

    ...

  • author
    Bert
    3 days ago
    Personal Loan, Checking and Credit Card!

    When I engaged Upgrade for some some financial needs, they came right in handy and satisfied my financing needs within 48 hours from applying to funding. Impressed with their technology approach and their relationship approach. "One stop shop for all your credit needs" Very happy to do business with Upgrade

    ...

  • author
    Michael Sears
    3 days ago
    The application process was simple.

    The application was simple. The response was quick. The customer service was good in answering my questions and helping me to understand the products I qualified for.

    ...

  • author
    Robert Mazza
    3 days ago
    When I wanted to clean up my debts I…

    When I wanted to clean up my debts I was able to get a loan. Upgrade made my loan process fairly easy and it only takes a couple of days to get the funds.

    ...

  • author
    Jerry-Ocala,FL
    3 days ago
    When I applied for a loan it was quick…

    When I applied for a loan it was quick and easy application. Thanks for you guys.

    ...

  • author
    Carlos Bogard
    3 days ago
    The whole process of getting a loan is…

    The whole process of getting a loan is quick and easy

    ...

  • author
    TracyS
    3 days ago
    Upgrade was very easy to work with!!

    Upgrade was very easy to work with! They had an answer within days! A must go to for bill consolidation!

    ...

  • author
    Enrique Paramo
    3 days ago
    Driver

    Very helpful people

    ...

  • author
    Jamila Hooker
    3 days ago
    Great customer service and fast…

    Great customer service and fast help/results.

    ...

  • author
    FRED ERBACHER
    3 days ago
    Was so easy and helpful..helped my…

    Was so easy and helpful..helped my family in a time of need

    ...

  • author
    michael gonzalez
    3 days ago
    Fast and easy!

    Fast and easy!

    ...

  • author
    LORRIE BLACK
    3 days ago
    Easy and quick

    Easy and quick

    ...

  • author
    Angie Davis
    3 days ago
    I would leave no stars if possible

    I would leave no stars if possible, this company is DIRTY. I tried to change my due date online, I specifically asked the live chat lady if I would be charged a second time this month and she said NO, I would not have another payment until December. I took a screenshot of this conversation because I felt like something might happen, and guess what IT DID!! I was charged AGAIN in November when I called to get this correct first they said oh no refund you changed the date, I said I have a screenshot from someone from your company saying I would not be double charged. I sent them the screenshot and they said oh ok it will be 3-5 days for the refund. It is going on 2 weeks so I called back now they say that will go onto December I said ok as long as on the 20th I do not have another payment taken out that's fine, then he says oh no you'll still have a payment come out in December. So I have an extra payment out but does not reflect on my loan. I will be talking to a lawyer to see if this is even legal, they have basically stolen money from me.

    ...

  • author
    Alfredo Moreno
    3 days ago
    Great offer to refinance a high…

    Great offer to refinance a high interest loan and to refinance some high interest credit cards

    ...

  • author
    Chuong Nguyen
    3 days ago
    Fast friendly and a great company

    Fast friendly and a great company

    ...

  • author
    Rachel Quintanilla
    3 days ago
    Took forever to identify my information…

    Took forever to identify my information HAVENT received card

    ...

  • author
    Julie Anderson
    3 days ago
    The whole process was made very easy…

    The whole process was made very easy and it was very quick...thank you so much :)

    ...

  • author
    Laketa Boswell
    3 days ago
    Great Cashback

    Great Cashback

    ...

  • author
    Richard Kurkoski
    3 days ago
    It was easy and quick

    It was easy and quick

    ...

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