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Upgrade Review

Get more value with a better banking experience

Reviews 40,207
Upgrade - Premier Savings
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Upgrade - Premier Savings
Upgrade - Premier Savings
Excellent
Reviews 40,207
Michael Graw
Feb. 29, 2024
4 min read
Michael Graw
Upgrade - Premier Savings Summary
Upgrade is a San Francisco-based fintech company founded in 2017. It offers checking and savings accounts, credit cards, and personal loans. The Upgrade - Rewards Checking account offers 2% cash back on certain everyday purchases made with your debit card up to $500 per year, plus 1% cash back on all other purchases. The Upgrade - Premier Savings account offers 5.07% APY interest on balances of $1,000 or more and no monthly account fee.

Pros

  • No account or ATM fees for Rewards Checking
  • Up to 2% cash back on debit card purchases
  • Earn 5.07% APY on balances of $1,000 or more with Premier Savings

Cons

  • Does not accept cash deposits
  • Limited online accounting dashboard

Upgrade - Premier Savings at a glance

8.8
Editorial score

Fees?

No fees
10.0

Security

FDIC insured and SSL encrypted accounts
10.0

Customer service

FDIC insured and SSL encrypted accounts
8.0

Online experience

User-friendly website with bill pay center, transaction tagging, and more
8.0

Mobile experience

iOS and Android, includes transaction history, online transfers, bill pay center, and mobile check deposit
8.0

Upgrade - Premier Savings Upgrade - Premier Savings Visit Upgrade

Advantages Over Traditional Banks

Upgrade offers checking and savings accounts with above-average benefits.

The Upgrade - Rewards Checking account is completely fee-free and there’s no minimum deposit required to open an account. You won’t pay monthly account fees, ATM fees, transfer fees, or even overdraft fees.

In addition, the Upgrade - Rewards Checking account offers cash back on every purchase you make using your Visa debit card. You’ll receive 2% cash back on purchases made at convenience stores, drug stores, gas stations, and restaurants. You’ll also get 2% cash back for many monthly subscriptions and utilities.

The 2% cash back offer is limited to $500 per year in certain categories, after which you’ll receive 1% cash back. All other purchases also receive 1% cash back. 

Another benefit of the Rewards Checking account is that existing account holders can receive a discount of up to 20% on the interest rate for a new personal loan or credit card through Upgrade.

The Premier Savings account offers interest of 5.21% APY on savings balances of $1,000 or more. That’s more than 16 times the national average interest rate for savings accounts. Balances under $1,000 do not earn interest. 

There is no minimum deposit required to open a Premier Savings account. There are also no monthly account fees, overdraft fees, or transfer fees. Transfers of $100,000 or less are completed the same day that you initiate them.

Cutting-Edge Banking Services

Upgrade offers a browser-based dashboard as well as mobile apps for iOS and Android to manage your checking and savings accounts. The online dashboard enables you to tag transactions, initiate transfers, and automatically pay your bills online. 

 Another helpful feature in the dashboard is that you can review your full transaction history for either your checking or savings account. You can also set up alerts for new transactions or incoming transfers. 

Upgrade also has an online credit monitoring and education center. You can monitor your credit score for free and get weekly updates on any changes. You can also sign up for email alerts to find out if your score is changing and quickly identify potential fraud.

Traditional Banking Services

Upgrade offers personal loans and credit cards in addition to the Rewards Checking and Premier Savings accounts. The company’s six credit cards are all free of annual fees and offer up to 3% cash back on select purchases. One credit card offers unlimited 1.5% cash back in Bitcoin on every purchase. 

Importantly, Upgrade does not have any physical branches or in-network ATMs. Upgrade does not charge ATM fees, but you may be charged a fee by the bank that owns any ATM you use. 

Upgrade will refund up to five ATM charges per month. To qualify for a refund, you must have an average daily balance of at least $2,500 in your checking account, receive direct deposits totaling at least $1,000, or make at least eight debit card purchases during the prior month.

Interest Rates and Fees

TheUpgrade - Premier Savings account offers 5.21% APY interest on balances of $1,000 or more. Balances under $1,000 do not receive interest.  

The Upgrade - Premier Savings account  doesn’t require a minimum account balance. There are no monthly fees, overdraft fees, or transfer fees. 

The Upgrade - Rewards Checking account offers cash back on debit card purchases. You’ll earn 2% cash back up to $500 per year on purchases from convenience stores, drug stores, gas stations, and restaurants, as well as subscriptions, and utility purchases. You’ll earn 1% cash back on all other purchases. 

The Upgrade - Rewards Checking account doesn’t require a minimum account balance and doesn’t charge any monthly fees. There are also no ATM, transfer, or overdraft fees.

AccountInterest/RewardsAccount FeeMinimum BalanceATM FeeOverdraft Fee
Rewards Checking
Up to 2% cash back on common everyday expenses
None
None
None
None
Premier Savings
5.21% APY on balances of $1,000 or more
None
None
None
None

Customer Service and Online Experience

Upgrade offers customer support by phone and email. You can get in touch from 6AM-6PM (PT) Monday-Friday and from 6AM-5PM Saturday-Sunday. There’s also a detailed online knowledge base where you can find out more about how to use your Rewards Checking dashboard and Upgrade’s other products.

 Upgrade’s online dashboard is easy to use. You can see a list of all your transactions and tag them for organization. You can also see your current cash back balance and view your transaction history for your checking and savings accounts.. A bill pay center enables you to set up automatic payments for utilities, credit cards, loans, and other recurring bills.

 Upgrade has a 4.7-star rating on Trustpilot, with more than 25,000 reviews, and an A+ rating with the Better Business Bureau.

Mobile App

Upgrade has a free mobile app for iOS and Android devices. The mobile app offers much of the same functionality of the online dashboard, including the ability to track transactions and set up automatic bill pay. You can also lock your debit card if it’s ever lost or stolen.

The Upgrade Visa debit card is compatible with both Google Pay and Apple Pay.

 Security

Upgrade secures your account with SSL and 256-bit AES encryption. Both the Rewards Checking and Premier Savings accounts are FDIC-insured through Cross River Bank for up to $250,000. You can also sign up for credit monitoring and email alerts through Upgrade to quickly detect potential fraud in your account.

 Summary

Upgrade is a financial technology company that offers checking and savings accounts, personal loans, and annual fee-free cards. The Upgrade - Rewards Checking account offers up to 2% cash back on everyday purchases up to $500 per year and 1% cash back on all other purchases. The Upgrade - Premier Savings account offers 5.21% APY interest on balances of $1,000 or more. Neither account has monthly fees, transfer fees, ATM fees, or overdraft fees, and you’re not required to keep a minimum balance in your accounts. You can manage your transactions through an online dashboard or the Upgrade mobile app for iOS and Android.

Methodology

This review was created using information from the Upgrade website, Trustpilot, and the Better Business Bureau.

Upgrade - Premier Savings Upgrade - Premier Savings Visit Upgrade

Disclaimer

Upgrade is a financial technology company, not a bank. Rewards Checking services provided by Cross River Bank, Member FDIC. Upgrade VISA ® Debit Cards issued by Cross River Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
See what some customers are saying about Upgrade - Premier Savings
Excellent • Reviews 40,207
on
Excellent
81%
Great
10%
Average
3%
Poor
1%
Bad
4%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
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TG
Tracy G
1 day ago
Fast and easy
Fast and easy, it only took about 10 minutes to apply and I had money in my account in a couple days.
B.
B.P.
1 day ago
Life changing!
The loan came quickly and I was able to consolidate my bills into one low monthly payment that I can pay off quickly! Gave me financial freedom and the two times I needed to call with questions they could not have nicer or more helpful! I am a huge fan and after doing my research on this company, wish I had done it years ago! Within one week my life changed!
KS
Keith Sanders
2 days ago
Great card!
Great card!
JC
James C
2 days ago
One of my favorite new banks
One of my favorite new banks. Was willing to give me a loan despite my credit history, pays me a few days early, has a great savings rate, and reimburses fee back if I take money out of ATM.
Wi
William Burke
2 days ago
This is the second loan i have got with…
This is the second loan i have got with upgrade. Both times it was simple and quick.
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