Upgrade Review

I have used Marcus Bank for a number of years now, and have had problem-free service and a fair rate of interest that doesn't penalise loyalty. Yes, they offer a straightforward and more simple service compared to some other banks, but what they do, they do well.

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I really like this bank BUT why can you not transfer an ISA in?

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What a pack of lies. All these reviews are fake. Marcus bank is horseshit

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Excellent, friendly customer service from every staff member I have dealt with. My Dad passed away in December and had an account with them, which I have been in the process of closing. They have made everything so simple, every step of the way. All of the staff are polite, informative and also have all been sympathetic to my circumstances and my loss. I would definitely look to use Marcus again for future savings accounts and can’t recommend them highly enough.

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I have been with Goldman Sachs for several years now. I can only agree with reviews below. Excellent website and brilliant customers services. Happy customer

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Everything about Marcus is top-notch and very professional. The website is clear and easy to navigate and use. The Customer Services people are helpful and knowledgable....and you don't have to wait an hour to get to speak with them! Fair to existing customers with good communications and fair interest rates. Thank you and keep it up.

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Marcus are the most straightforward savings company you will ever deal with. Great website which works and now an excellent app. Good for POA managed accounts too. I feel comfortable dealing with them.

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I've been with Marcus for easy access savings since they started. They don't always have the highest possible rate, but I like that they update it automatically for existing savers, without prioritising new clients or putting you through hoops to claim the latest rate. The website is clean and easy to use, I've never had to call anyone, it's hassle-free in my experience.

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Open this account for saving now have to use it as an savings account for emergency out of blue situation like tonight but my goal is to try and save as much money as possible.

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I've been using Marcus since they first launched in the UK, and have kept my savings with them for most of this time, as they have usually offered amongst the best interest rates available. Transferring money in and out to/from a linked account has never been an issue. This weekend a transfer took longer than usual, and I phoned their customer service line, where Karen was very helpful and reassuring. Although a competitor is now offering a higher rate of interest, I would have no hesitation in going back to Marcus if they make their rates competitive again.

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Have used Marcus for a few years. They started competitive but have fallen behind others such as Atom and Chase. My main concern is transactions over a weekend take ages - we live in a digital age - I don't see this with my other online banks and this prevents me transacting how I want. Never had a need to call them. Losing 1 star for rates, and another star for slow weekend transfers.

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Closed my account even though been with them 3 years, obviously wasn't enough of my own savings to benefit from interest... absolute disgrace of a company.... Go elsewhere or stick with the high street names. Fools

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DELIBERATELY REFUSING TO RECOGNISE CHANGED NOMINATED ACCOUNT FOR TRANSFERS. THEY CHANGE THEIR PROCEDURE EACH TIME TO MAKE IT IMPOSSIBLE TO ACCESS INVESTED FUNDS - INVESTEC PREFERRED. I have to say they have treated me with contempt. I told them I wanted to transfer £50000 which they refused for up to 7 days - My advice is not to consider Marcus - Frankly they are not fit to hold your money. If they delay my withdrawal I shall have to inform the Financial Ombudsman - Remember they are an American firm too. A SCUM SAVING COMPANY - SAGA IS IN THEIR COMMAND TOO - DOES GOLDMAN SACHS SAY ANYTHING TO MAKE YOU AVOID THEM ?

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I'm brand new to Marcus, as my GM card was transferred from Capital One to Marcus. They have declined recurring charges and I have to wait in excess of 40 minutes to speak with a representative, who is uninformed as to the company's policies. Looks like I'm in the market for a new credit card company!

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Taken my out and just left £1 in the account to keep it open. They have risen the rates slightly but still below many others so not worth keeping money in marcus.

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Standards have dropped. Interest rates have not been updated. No support.

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Worst customer service ever... On hold for more than an hour. Have to call back numerous times because the customer service reps are incompetent to complete the job. I had Capital One. These people bought them out and now nothing but trouble. I have accumulated GM points that I am going to forfeit because I can't deal with this company. They call themselves "specialists". LMAO instead. I hope this company somehow falls in this economy. Applying for a new CC asap. Avoid this company. They blow!!!!!!!!

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Marcus will not allow me to access/transfer my own money! Ombudsman, legal action/police await!

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This company took over my brand of credit card a few days ago. They require me to link my bank account so I can make payments, but my attempts to do so fail repeatedly on their website. They have extended the deadline for payments due, but I don't like cutting it close and I doubt they'll have their act together in time, anyway. I outlined my problem on a popular social media platform. Someone from the company then responded there that I should call their customer support line. But when I do so I am put on interminable hold with the same 13-second recording playing over and over in an obvious attempt to make callers hang up. And last time they just randomly disconnected me before I could get connected to anyone. If I were more paranoid, I would guess that they are attempting to single out card users like me who have amassed a large pile of "rewards" for this card and simply want me to cancel the card and leave. If their prevention of me paying my balance ends up impacting my credit score, a large lawsuit is headed their way.

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Excellent, easy to use. Responsive and helpful. There interest rate is down at the moment but they move money fir you instantly unlike other financial instituitions

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2 bank of England interest rise and rates not passed on. Bye Marcus !

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The interest rate was great when I opened it! It has dramatically decreased but isn’t that the way at the moment! Their comms are great - whenever you need to call them they answer quickly and are great. So responsive and comprehensive and human. I highly recommend.

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Really gone downhill in many ways. Rates are much lower than others now. Biggest annoyance is raise in interest rates are not passed onto it savers.

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Excellent instant access account. Competitive interest rate. Excellent customer support.

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Account closed without any valid reason, my funds were retained indefinitely. It was more than a month since Goldman Sachs (Marcus) closed my account and after several customer service absurd long calls, I was not able to get my funds back. Please don't put your money there. UPDATE: After 3 months of waiting and several long calls , my funds were returned to my original account. Reasons for the account closure were never disclossed but actually not interested to know. There are a lot of better savings options in market.

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- USA customer - They "don't have the capability" to provide an amortization schedule? that sounds super shady. I have taken loans before and all of that offer some kind of schedule to know how much you'll be paying every month towards your balance and how much towards your loan. That way you can see very transparently the current state of your loan and see in a glance how much you can save by paying off the loan early. The process of getting the loan is fairly smooth and the disbursement was super fast. But unfortunately won't be using them in the future because of the lack of transparency.

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I have a savings account and ISA with Marcus both delivering good and competitive interest rates along with fast transaction times which often appears on my statement within minutes of posting a transaction. Along with excellent customer services I would highly recommend this bank always easy to speak to if needed. Very happy with this bank

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I've used Marcus for about 3 years now after I received an inheritance and researched Martin Lewis' advice about savings. It's been a pleasure tbh, all my family use Marcus now as well. The website is nice looking and easy to use. More recently I've started using the app too which makes it even easier using Face ID. The transferral of funds is always very speedy. I made a big transfer today for a house purchase and the money literally arrived in my bank account within minutes. What's particularly impressive about Marcus is their excellent standard of customer service. They honestly have the most professional, courteous and well-spoken people on the other side of the phone that we've ever had! As opposed to the miserable, mumbling, aggravating responses you usually get from customer call teams lol. I have to knock a star off because they are no longer competitive for easy access savings... which is the main reason I went with them in the first place 3 years ago. Will have to shop around again if they don't improve the interest rate soon, but I'll be sad to leave them because this is a great company.

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Really easy to set up and manage your account. The app and websites are great, nice and straightforward, and easy to use. Interest rates aren't bad either!

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We got my fiancé approved on Marcus Pay for a JetBlue flight but there's no way to actually use Marcus Pay to purchase. The site won't ever connect back to JetBlue, it just keeps asking us to do another application when we choose Marcus Pay to pay for the flight. That's not the real problem. We then called two different Marcus customer service numbers, on one, the recording stated "no one can help at this time" and disconnected us. On the other it went into a busy signal and we hung up. We wasted an hour, what terrible customer service and overall bad experience.

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Opening account was nice and straight forward. All my money was spread across multiple savings accounts paying next to nothing in interest and I've been pretty lazy seeking out a better rate until now. Account was active within minutes with no issues. I've given 4 stars because although the account security means you can only withdraw to a single nominated current account, I'm not a fan of simply email and password for bank logins. Banks like Natwest and First Direct use a user ID and the random password character selection along with their apps for better security. In this day and age I think clients should have the option to use 2FA, perhaps using Duo app for better security to login.

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Excellent instant access savings account with competitive interest rate.

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Don't have any problem with this bank. Very straightforward layout with the app. It's truly a different experience compared to a lot of traditional banks, maybe because they specialise in savings products.

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Excellent app and swift transfer of funds. Ideal easy access option. A shame they don’t offer competitive one year bonds any more

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Opened an Easy Access online account Very easy to navigate and set up. Just an email verification with a password. Non of this “my voice if my password “ or “memorable place “ stuff. The phone app is also superbly simple. You may say lacking in some functionality but that suits me. Funds transferred from my designated account appeared instantly Initial impressions are very good indeed.

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If someone transfers you funds from another bank, the funds will become available after 5 business days (haven't ever experienced this long funds holding time). So, in case you have an emergency, you'll not be able to use the funds. Disappointed and going to close my account.

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I am extremely pleased with Marcus by Goldman Sachs, their service is second to none. Their staff are well trained, highly professional and display high product knowledge. The site is very well thought out and transfers are completed in record time. A pleasure to do buisiness with.

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Right now Marcus gives one of the best easy access interest rates. The website is a model of clarity and very easy to use. When they emailed me about a bonus rate, three clicks and I'd got it.

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Great service, simple to set up, easy to make transfers, even better now they have an app. Marcus had one of the best instant access savings accounts for quite while but no longer do - if they made their interest rate a little better they'd certainly beat other providers.

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The Marcus online savings account I've had for a while has been excellent. It was extremely easy to set up online, has worked perfectly since and they even contacted me when they were increasing their interest rate to see if I wanted to take advantage of the higher rate. No other financial institutions have ever done that. Well done Marcus!!

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Excellent service. The App is very efficient. I feel in safe hands. Was recommended to this company and glad I was. I feel in more financial control using this app.

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Tried applying for loan but wasn't given because they calimed I was unemployed at that time. If not for Mandixloan dot com whom someone recommended to me, I would probably have not been able to continue my business and would be broke. Under no circumstances will I advice anybody to use this site to get a loan.

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My savings account was temporarily locked. Extremely frustrating that the only way to unlock it is to call them during office hours Monday to Friday. Not great when you are wanting access to your own money on a saturday morning. Surely for a big successful bank there must be another solution to this.

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I've been with Marcus since their UK startup and have had no issues at all. Ok their website is at best minimalistic but their saving account rates are among the best.

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Marcus' processes for managing bereavement are inadequate and their responses during a very long complaint process were unsatisfactory and inconsistent. I will be closing my own account with Marcus as I want nothing to do with this organisation. Under no circumstances do I want my next of kin to have to deal with Goldman Sachs.

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Ok so when I first opened an account their interest rates were much higher …they have dropped considerably . BUT they have just upped it a little , and are now the best rate for instant access account . They are just following the Bank of England rate . The thing that is good about Marcus is the customer service . It’s excellent . Their staff are really helpful and you aren’t kept on hold for ages pressing lots of buttons followed by the hash key . They answer pretty much straight away !!

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We've just received emails advising us that we can increase our Saving's Interest Rate. This may be by only 0.1% but it's much better than ANY other Bank out there has offered . . . in fact they have offered NOTHING. We both like Marcus and will be looking to save more with them rather than the 'other' so called caring banks.

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Totally inept don't know how they get away with controlled fraud basically?

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I'm surprised to read negative reviews about Marcus. Obviously the interest rate has dropped..it has everywhere..but l have always found the Customer Service to be superb.. Efficient , courteous and very quick to answer the phone. The account is so easy to use..simple and clear..it's like an object lesson in how to do it. I love Marcus..really don't understand any negativity towards it.

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We had a marcus account but have now moved our money out. Rates are in Marcus are some of the lowest around currently . We found some much better deals.

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Awful customer service! All we wanted to do was change the linked account - previously not a problem - now hoop after hoop to jump through for less than half a percent interest. Bye Bye Marcus.

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Marcus by Goldman Sachs bank have been amazing. I have had an on going issue with another payment provider which resulted in my money being bounced back and "go missing" and the customer service at MGS have been nothing but helpful!! Really going out their way to help me retrieve this money which is not even their fault. Makes me feel a real sense of trust between them and my money. Great service!!

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Been with Marcus for a year now, found the account was very easy to open. Opened Easy Access and a Fixed 1 year policy. Rates were good at the time, but the current climate reflects low interest. Found the web site easy to access, and very easy to navigate and layout is very simple to use. Easy to top up funds and withdrawn them when required. Follow up with TXT and e-mail for information. Never had to contact by phone, but no complaints

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Marcus you used to be so good. In every respect. And although you still say I can deposit money through my linked account. That is inaccurate,out of date,total rubbish. You should be ashamed at your incompetence to keep your website up to date, I tried to deposit money by cheque. Refused. I spoke to Daniel at Worthing. Apparently I had entered the wrong bank titel Was I told? No just returned my cheque without explanation. Currently I get locked out if I try to deposit money from bank account although allegedly I appear to be following correct procedure. This is an offiicial complaint about Marcus and Goldman Sachs International Bany. Who are the parent company. Thoroughly appalled Angry and disappointed

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Awful...supposedly an online access bank with a rubbish website, really not to uk standards. Terrible customer service, poor communication and they don't even know how to manage an isa..don't touch with a barge pole

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Customer service excellent! Phone answered quickly and query dealt with efficiently. Shame the interest rate is dropping. Would have liked to keep using.

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Straightforward and user friendly website. Better rates than any other high street bank for savings accounts as far as I can tell. No queue times when calling them and friendly customer service.

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It is important that you note that I am no longer with Goldman Sachs, but Marcus is a fantastic product regardless. Ease of transaction is a key attraction point for clients.

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I wanted to say thank you for some really great customer service through a difficult recent issue. The level of support was really appreciated.

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So far, I am very satisfied about the service provided. Since I have opened my account in May '20 there was no issues with money transferring to or withdrawing from the account. The interest rate is good, comparing to the other providers' offers it is very competitive. The platform's clear and simple design is also very user friendly. 5 stars for Marcus, keep up the good work!

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I have recently phoned Marcus Bank regarding a request on my Bank Account Can I congratulate the customer service representative called Alberto He when out of his way to show me how to deal with my request , he was efficient , effective, polite and highly effective a great asset you your company The phone call was answered immediately Unlike most companies today who take ages to answer the phone ask you to enter many numbers and then tell you they can’t answer your query and to contact the chat line or send N email Congratulations to Marcus Bank for great customer service

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Since the 1 January 2021 I can't access their website or my account because I am outside the UK. Had no warning they were going to deny me access to their website and had no problems last year accessing their website even though I was outside the UK. Even using a VPN connected to the UK still can't access my savings account with them. Raised a complaint and their IT dept said there was nothing they could do. How unhelpful is that. Too bad for anybody who is abroad and wants access to their money.

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The Marcus savings account is very easy to use on-line and still offers a reasonable rate. They dropped the rate recently, but not as quickly as other banks have done. I had a problem with a lost payment (Marcus sent it to NS&I, NS&I could not track it). The Marcus phone services was superb. The call was answered immediately every time. The agent Jo emailed me detailed information about the transaction, and this information enabled NS&I to locate the lost payment. Very happy now!

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Excellent service and fair returns. Very happy to continue banking with this company. Very Easy to use. Transfers back to my bank fairly quick. Depositing quick and easy.

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Had to make a large transfer right before a house purchase - so the timing was crucial - and it could be done easily and quickly over the phone. Having struggled to do the same with my main bank (and having had to visit a branch to do so), the experience with Marcus was much swifter.

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My CD came due and I asked that the funds be deposited back into my external account. I thought it was done until I did not receive the funds. It took 57 minutes on the phone for them to finally fix it. Many years dealing with Marcus and I can assure you they have no clue in customer service. Terrible customer service

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Horrendous customer service. No electronic banking service, so paying off the loan requires a mail in check, so they they can suck you for another 7-10 business days of interest. My loan payoff check through escrow was cashed by them and 3 weeks later they were still charging interest and dinged my checking account for another payment. Then when you present the evidence, you can’t even email them a copy of the cashed check to add to your complaint file. Are you freaking kidding me?!?!

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Pretty good. The website is easy to use, maybe too easy, and perhaps not the most secure. Interest rate was originally good, but is now falling, but times are hard in the pandemic. I have no complaints, but I probably won't invest any more.

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I opened a Marcus savings account 14 months ago when their rates were very competitive. I move my money regularly, following the best rates. Although I’ve recently moved my savings out, due to a sharp decline in the percentage rate, I was entirely happy with Marcus for the duration I held my account with them. Transactions were quick and smooth and I never had cause to query anything. I would definitely return to them if their rates become competitive again. There is little point complaining about declining interest rates, that is down to the economy and not the fault of individual banks. The answer is to frequently check rates and move money. Currently, all rates are very poor. I haven’t awarded the full five stars due to Marcus’s current interest rate not being up with the best, but as far as service goes, five stars are deserved.

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Thanks I have had no problems with access but not sure with the constant interest revisions why this bank feels this is a good deal. Unless u have nothing better to do with your money suggest that paying into your mortgage is a better bet at the moment . I feel that the account has no frills and quite frankly can see the point of it overall my impression is that banks like this think ordinary people cant see the obvious

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Worst bank account I have ever had - locked out of my account 3 times in 3 months with no explanation. Had to spend an hour on the phone each time to regain access. AVOID!

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Went to Marcus when they were the top paying instant access account . Have recently had to contact customer services . The call was answered quickly by a very pleasant lady who advised that systems were not updated immediately ,unfortunetly I cannot remember her name .This was my first telephone contact and it raised my opinion of the bank. The details were updated shortly just like she said .Played one won one.

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True star rating: 0 zero Footnote for the reviewing audience: I will begin by saying, I mention Apple in this review quite a bit , as it was a collective effort in inconsistency and ineptitude of both companies. I purchased from Apple, A Mac, and only 2 months ago. Up until the point of applying for and receiving the Apple cc, furnished by Goldman Sachs, has been a very negative experience and a slap in the face as a loyal customer of Apple. This was a wake up call as to how little regard most of the a GS & Apple support specialists, have for their customers, Particularly it’s financial partner, Goldman Sachs, and their Customer service, with special emphasis on the upper levels of Financial Assistance, Brian, whom absolutely lacks even the most general skill set in terms of an appropriate treatment of his customers. No attempt to convey even the slightest bit of concern, that is to say, he had very little to none. I was taken back by his indifferent and rude disposition and more surprised by his inability to understand even the basics in terms of the ability to show a basic sense of courtesy, and even more shocking given his at his level position in the company. Unbelievable. Then, as if his insufferable position wasn’t bad enough, he ended the call by hanging up on me. I just sat back and thought one word to myself:, WOW. It is really sad. These reviews and feedback and others like it will be ignored at their detriment. Because eventually, all of us will need Customer Support, at some point, and if you do, and with either of these two companies, you will most likely will be disappointed. I only needed a little respect, but no, it was out of Brian’s reach to provide it. This, after I posed one simple question to the Apple Card & GS specialists who, because they were short considerably on account knowledge, eventually became frustrated and took those shortcomings out on me in their treatment of me. Apparently this ineptitude did not limit itself at the customer care level, but runs through to the sales department as well. My Apple Card was showing a new open balance on the cc account balance of $3557 and this inaccurate balance was reported to the CREDIT BUREAUS! This is outrageous, I never had a spending balance in that sum. I monitor my credit scores closely and when I received a drop in score of 40 - 50 points, all due to the sales dept at Apples inability to balance a customers account without negatively, adversely, subjecting, ones account to the credit bureaus, during their posting sessions. Unauthorized, postings to my account, credits and debits over a 3 week period that left my account with a hanging balance of nearly $3600. My accounts accurate total was only $141.50, 1st of 12 payments over 1 year totaling only $1699. Are they aware of what that sudden, reporting in that sum does to a credit score? I maintain a 1 % of spending total monthly, of my 7-8 credit cards, and this large sum appears negatively on my credit score. Their breach of services which very negatively reflected against my account, sent my Fico score descending 40 points or so! They have a big problem here, as I am in the middle of scouting a place to live. My score went from 732 to 691 that’s from very good to fair. They will correct this in a court or another way, BUT I NEED TO BE MADE WHOLE. These unwarranted numerous postings to my account have adversely effected me. Ultimately, this terrible oversight has destroyed what took me nearly 10 years to build, in terms of a good credit score. After some research, the FCRA ( The fair credit reporting act ) states, I can bring claims on them for a false reporting that caused damages to my credit score, effecting my ability to gain a better interest rate and nicer place to live. This is a serious matter, Sections: 604 (A)(3) 607 611 and 616 of the FCRA, some of the violations they breached. I was hoping not to go down this route but as all of my efforts to settle this issue were exhausted, seems I have no other choice. This negative experience made all the more stressful and worse by an ongoing string of inconsistent statements and ultimately their inability to effectively assist by a number of customer account specialists. Where ultimately, no one, including supervisors, managers and even Goldman Sachs financial executive level personnel, were unsuccessful to resolve my account issues. The only benefit about the card, is literally, it’s medal materials it’s made of, otherwise, it’s a terrible experience. This is my honest experience. Before this experience, I was a loyal customer of Apple products but their customer service specialists and that of Goldman Sachs customer services, have left a sour taste behind. I believe this will hurt the Apple brand, and their reputation.

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Started off okay with decent interest rates but the problems started when I got stuck outside the UK due to the Chinese flu. Kept getting locked out of my account and had to call customer services to get it unlocked. This might okay if you are in the UK but incurs high call charges from abroad. It appears that if you are outside of the UK you can not recieve an OTP. Now I thought being an online account meant you can manage it online from anywhere.But obviously not with this bank.I have no problem receiving an OTP from any other bank.

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I've had an online savings account (not currently available for new customers) with them for just over two years, and they've been excellent. Simple to use, quick withdrawals, and even though the rate keeps going down, it's still a lot better than anything I can see anywhere else.

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In these recent times when interest rates are quite frankly rubbish, Marcus has, up to now, maintained their rates for existing accounts at a reasonable level. I have not encountered problems moving money back and forth. Withdrawals are credited within 10 minutes and deposits within an hour or two, possibly quicker but I don't always check straight away. I have also found online access to be fast and the site easy to navigate.

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All seem to be well everything could be done online, except withdrawals can't be pre-arranged for future date How inconvenient! when such simple feature is missing

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I had to call them to remove my landline number, seems daft when this is an online only savings accounts, and I updated my address online. When I did call them I got through to them quickly which was good. Moving money is no longer instant, when make a withdrawal after 9pm on a Friday night it won’t arrive until 9am the following Monday, this never used to happen. There’s also no app with the savings account so you have to login online which means remembering a username and password rather than signing using my finger print like I do with my other savings accounts that have apps. I’ve had this savings account for a few years now and I like how simple the online banking is. This account has met my savings needs.

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Loving Marcus savings account. Would be nice if they add a app but using a internet browser on the phone is easy. Adding money/ withdrawing money does take a little time would be cool if this was quicker. I would like if I could have multiple savings accounts so that I could save for different things. I have recommended to many friends but its sad that your not allowing new accounts.

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I registered with Marcus a year or so ago, after seeing good reviews. I must say that their APP is brilliant - moving Money is so straight forward, and during these very difficult times transferring money in an emergency has been soo needed. Great company, great service - would recommend.

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I opened a Marcus fixed rate savings account last month within 5 minutes without any documents. Since the interest rates have dropped due to covid-19, I wanted to move my money elsewhere. I called Marcus and I was able to recover my money and close the account within 4 minutes! I received back my money and a confirmation email whilst I was still on the phone to their lovely customer service person! I was amazed at how quickly the matter was resolved! All money was back into my bank account in less than 10 minutes! They didn't even ask me why I wanted to close my account or try to persuade me to stay or sell their other products to me. Top service! I would use again!

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I have been using the Marcus account for over a year and I have completely lost my patience with this atrocious bank. Firstly - on several occasions my account gets locked for seemingly no reason. Perhaps somebody is trying to login using my details and it's locking them out. But as a consequence, it locks ME out too. I don't even get emails or notifications about this, I just have to discover this myself by attempting to login - only to be met with; "Your account is locked You'll need to call us on 0800 085 6789 to speak to someone who can help you. Our lines are open Monday to Friday, 8am to 8pm." This is an absolutely unacceptable way of dealing with logins. Why should I be punished for my account being locked due to unknown reasons? Why dont you email your own customers to tell them of this! SHODDY, LAZY CUSTOMER SERVICE. It's Friday evening. I urgently need access to my money. Yet Goldman Sachs, with their staggeringly lazy approach to customer service, only provide customer service monday to friday during office hours. So if you ever find yourself locked out of the account through no fault of your own, in desperate need of your money, then expect a middle finger from Goldman Sachs, who are happy to keep your money until they decide to open their customer service lines a few days later. The money in the account is MY money - I am legally entitled to access it. You are denying access to my money. Unacceptable! Other issues; Incredibly slow website. When I transfer money to the account it takes far too long for my balance to update. Why is it taking so long for the money to appear in my bank? I dont get this issue with any other banks or even paypal. Perhaps unsuprisingly, it takes even longer to withdraw money out of the account. In fact, it usually takes a few hours. Why? It's almost as though they have real life banking clerks counting my cash, coin by coin, before transferring it. Just give me access to my money! Again, most likely a cynical practice from a bank that clearly doesnt value its customers. Another issue well known to Goldman Sachs is that people want an app, rather than an old fashioned website. Goldman Sachs are well aware of this but too lazy to bother creating an app. Issue 4 - you can only transfer funds from a single account. So if you have multiple bank accounts, then you can't transfer £100 from one account and another £100 from a different account. You'll need to put all the money into a specific linked bank account, and then transfer all the money from the link account into the Marcus account. Again, its just needless hassle. Why impose this on your customers? No other banks place such limitations on their accounts! 5 - Not honouring promotional interest rates. I realised this recently that they didn't even apply the promotional first year interest rate. So add inducement fraud to the list of all their other transgressions. In summary - just don't open account with this reprehensible, incompetent company. I've got around 40k in there which I'll be withdrawing as soon as these jokers re-activate my access.

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I am extremely impressed by customer service agent Al and cannot praise him highly enough. He dealt with my query quickly and efficiently. He was knowledgeable and could not have been more helpful.

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Their payments system (for incoming payments and withdrawals) especially on weekends, is very SLOPPY , UNRELIABLE and SHABBY with inconsistently late receipt times e.g. inbound or outbound transfers carried out Sat/Sun end up in my account late morning on Monday ! I have also experienced these delays outlined above, on weekdays as well ; sometimes up to a couple hours' delay or next business day - very UNRELIABLE and SUB-PAR from a so-called bank "by Goldman Sachs" Marcus sneakily try to cover themselves by including a caveat in their T&Cs, but surely a bank that is "by Goldman Sachs" can improve on their shabby and grossly unreliable payments received & withdrawals system ???? I mean this has been persisting from day one i.e. its since inception. No improvements whatsoever ! Especially when most banks that I bank with (and that's over 5 of them) usually receive and reflect payments & withdrawals within MINUTES, or in exceptional cases 2 hour (maximum) And - worst of all ....3 interest rate reductions in under 3 months ?? Shame on you, Marcus.

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Been saving with Marcus for a good few months now and have to say it has been brilliant. No idea why there are negative reviews about logging in or interest dropping! If you are used to online banking then you'll have no issues - platform is so easy to use compared to some. Transfers from your linked account couldn't be easier and appear almost instantly (unlike some other accounts I have had in the past). Interest rates will drop (as they have done everywhere) but with Marcus, you're still doing okay compared to a lot of others. Sure, it is possible to lock away and accrue higher interest but as far as easy access is concerned it is good. If you're here and reading this I'm sure you're doing as I did - reading around and finding the best product for you, taking all into consideration (access, interest and penalties for withdrawals). Everyone's situation is different so what works for some may not be as attractive to others as none of us are in the same situation. Marcus is closed to new applications currently, but from my experiences so far I can say I am happy with the account and would recommend once they open to new applications again.

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happy with account. easy set up, easy to withdrawal and put money in. Interest rates reduced since i put money in, but that's with current economy and with all banks. Still interest rates competitive enough

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Set up online in about 20 minutes and account was up and running the very next day. Easy to put money in and take it out if I need to and interest is fantastic. Five stars from me

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Opened an account about two months ago and was very easy. Excellent website and transfers to my link account are superb. Absolutely happy so far. All interests rates are low so the 1.05% I'm getting is still amongst the very best.

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They give u misleading info. I spent over 3hrs trying to change linked accoun after switch . They wont accept my new bank details. So i call, 1 lady tells me to upload proof, which i spend another hr on barclays dowloading apps etc . then another tells me , i didnt need to do a thing ? Then they deny everthing and blame customer . Arkward gets

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I've been a customer for a little more than a year now and my experience of them is good. They are an excellent provider because everything is easy and works just as it should. Other online savings accounts providers should take a lesson from their website - its the best by far that I've seen.

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It does what is says on the tin. Reliable, competitive rates. Easy access to deposit and withdraw. Interest paid on time. FSCS covered. Will be my go to savings account whilst rates remain competitive.

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Opened a Online Savers Account within minutes. The process is very simple and the information provided for the account is easy to read and straight to the point. The website is user friendly and transferring my money over was very easy. In regards to the 1 star reviews on interest rates. Please remember that it is a VARIABLE interest rate and has changed due to the current economic climate, so before applying please use common sense.

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Had an account for 18 months and no problems. I agree that interest rates have gone down but so have most other accounts. Their rate is still better than Lloyds .01% for an easy access account.

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Just opened a joint online savings account. It was so easy. I am impressed so far. I am very naïve about all things financial and was a bit wary as I always use the big well known UK banks. I am fed up though as they do not reward long term loyal customers.

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Lived in the UK for over 50 years with same bank account asked for loads of documents proving who i was,then account opened transferred money 1 week later told were reducing your interest rate to 1% bad show...

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Went to open the account on Monday, it's Thursday now and the screen is still stating... Your application is being processed, please check back later We're just reviewing your information and will get back to you soon. I thought computers did these things nowadays, like going back 25 years. Given the negative reviews about dropping interest rates, I'll start looking elsewhere.

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Had the account 4 weeks and 2 reductions in interest rates

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I invested the maximum allowed under the scheme, at an interest rate of 1.45%, only to have this significantly reduced each month! My investment with MG now only achieves 1.05%. A 0.4% drop in less than 6 months. In my opinion, this is a con and you’d be better off looking at Premium Bonds.

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I opened an easy access Marcus account with them in November 2019.It was very easy to open the account. The site is very user friendly, easy to login and each time you use the a/c you get a digit code to your phone & an email as well. I have just transferred another amount into my Marcus a/c from my nominated a/c and it appeared in my Marcus a/c within 5 minutes. Congratulations to both banks concerned. I do not understand the negative comments that appear in these reviews.

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Every few weeks they drop the interest rate, now down to a pitiful 1.05%. It started at 1.5%! They are not competitive any more, don’t bother saving with Marcus.

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