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One Finance Review

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Reviews 31

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Catherine Miller
Catherine Miller
Jun. 29, 20214 min read

One summary

One is a relatively new entry to the online banking world, with a host of features focused on building your financial wellbeing. These include an Early Paycheck service, the One debit card with auto-save capabilities, personal and shared savings Pockets, and a Credit Line service that’s built in. If you’re looking for a modern bank account and debit card that helps you do more with your money, One could be a great choice.

Pros

  • Get paid early when you set up a paycheck direct deposit
  • Up to 3.00% APY in the Auto-Save Pocket
  • Create and share unlimited Pockets to portion out your money

Cons

  • No traditional joint account feature
  • Can only open one Save Pocket and one Auto-Save Pocket
Oneat a glance
4.2

Editorial score

Fees?

No fees at all

5.0

Security

FDIC insured, SSL/AES encription and supports 2 factor and biometric authentication

5.0

Customer service

Limited customer service

2.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

5.0

Mobile experience

User friendly mobile app that offers most mobile banking features, may not be available on all devices

4.0

One One Visit One

Advantages Over Traditional Banks

One was set up in 2019 and has a real focus on the financial wellbeing of its customers. It has no fees or minimum balance, making it an accessible alternative to traditional banking. Its features like Early Paycheck, shareable Pockets, and a higher interest rate for savings than many traditional banks make it a good choice if you’re looking to make the most of your money. And its deposits aren’t invested in fossil fuels, arms, or tobacco products (among other controversial investment choices).

Cutting-Edge Banking Services

One comes into its own if you want to deposit your paycheck into its account. You’ll be able to auto-save a portion of your check and earn up to 3.00% APY in interest, as well as accessing your money before payday. You can easily set up Pockets to divide up your money within your account, including an Auto-Save Pocket to put away small change when you use your One card. These Pockets can be shared with friends or loved ones, which could be useful for shared projects or trips.

Traditional Banking Services

You can use your One card at any Allpoint ATM (of which there are 55,000). Although the One card is only a debit card, you can get credit to cover any purchases that take your Spend Pocket (the sub-account you can buy things from) below $0. This is interest-free when repaid within the month and 1.00% interest/month or 12.00% APR after this. You can also set up a Credit Line Pocket, which can be linked to the debit card so it functions much like a credit card. One Finance doesn’t yet offer additional financial products such as mortgages, loans, or credit cards.

Interest Rates and Fees 

FeesNone
APY on Auto-Save Pocket with paycheck direct deposit3.00%
APY on Save Pocket with paycheck direct deposit1.00%
APR on Credit Line12.00%

Customer Service

One has a useful customer knowledge center with plenty of information on its services. Additionally, you can contact customer service by chat or phone (9 am to 5 pm, Monday to Friday).

Mobile App

The One app is available for free on iOS and Android, but some older devices may not be able to support the app. The One app is known for being very user friendly and enjoyable to use, and is highly rated on both the Google Play Store and the App Store.

Security

Data in-transit and at rest is encrypted to the 256-bit Advanced Encryption Standard (AES). The app also uses biometric identification for access, including facial and fingerprint ID. If your card is lost or stolen, you can easily disable it through the app. And for additional peace of mind, One is insured by the Federal Deposit Insurance Corporation (FDIC), which means that if something happens to the bank, you are covered for up to $250,000.

Summary

One is a modern banking option that brings big benefits if you want to deposit your paycheck into its account, especially the high interest rates it offers on its Auto-Save feature and Early Paycheck option. It’s also great for those on a budget as it has no fees or minimum deposits. Although it doesn’t come with all the product options of a traditional bank, for a streamlined paycheck account, One could be the right choice for you.

One One Visit One

Methodology

This review was based on information gathered directly from the One website.


Catherine Miller
Written byCatherine Miller

Catherine Miller is a lead member of personal finance and pension innovator Maji, where’s she’s responsible for content creation and running Maji’s personal finance masterclass, among others. She is also a freelance writer in the fields of finance and education, and holds degrees in English and education.

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  • author
    Tom Tryon
    Oct 08, 2021
    What a refreshing take on banking...

    What a refreshing company that is adapting to a changing demographic. I really love their products. They offer 3 percent on direct deposit (no one else does this). They offer 1 percent on up to 25k--very few do this and definitley none of the major banks are even close. Chase bank and Bank of America pay around .05 of a percent--yikes. They have phone support, chat, and email support. I have access to more ATMs than I ever did with Chase or B of A. I suppose the momentary downfall is that you can't deposit cash. I rarely interact with cash so it's a non-issue for me. I hope they grow and do well. Also, Zo from Customer Service was helpful to a small issue I had and was able to resolve it quickly and with class. Well done, One!

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  • author
    Where it at tho
    Oct 04, 2021
    I was a customer of Simple for many…

    I was a customer of Simple for many years. When they were bought, I switched to One. I've waited months for them to delivery on promises, but they haven't. I can't pay my rent with this bank. Seriously. No checks. No bill pay. No integration with payment apps. You can only withdraw $500 a day. I'll be switching accounts asap and recommend that you steer clear if you want to actually be able to use your money.

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  • author
    RussellUpsomgrubb
    Sep 27, 2021
    Terrible Interest rates…

    I considered opening an account there then I finally found their rate sheet. They pay 0% interest over $25,000 so this bank is useless to me.

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  • author
    Matt Weber
    Sep 21, 2021
    I closed my account a year ago

    I closed my account a year ago. I decided to come back this year and check out the new features and they told me its impossible to re-sign back up or open an account once you close it. If you leave them you are barred for life. Customer Support had an attitude the entire time to top it off.

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  • author
    Earth Gregg
    Sep 21, 2021
    Good Company

    I did have a problem, but the actual VP of the company called me on my phone and resolved my issue and really listened to some of my concerns, It is because of Becca that I will remain a client of this bank, I truly appreciated her taking the time to reach out to me, and go over my concerns, and One did right by me, and for that reason I will remain a client, I would recommend to anybody to try this, wonderful APP and Bank

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  • author
    Jason
    Sep 06, 2021
    I made the switch to One and it's just…

    I made the switch to One and it's just been One big headache! No card, no online use, no help and the most frustrating ways to try and get support from One on the app or phone. Emailed too!! I understand holidays but someone has to be available you would think.... Nope, I emailed like One said but I got an automated no help response.. Direct deposit up to 2 days early is actually 7am on payday so that is worse than what I just switched from... One has given me a fantastic prize of late fees and having me owe someone for groceries which is pretty embarrassing might I add. I honestly can't believe this is happening but as I pinch myself again I find it is.

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  • author
    Eric R Graham
    Aug 24, 2021
    BEST ONLINE BANK EVER!!!

    I absolutely love, love, love, love ONE!!! They are the best online bank I've used. I love the "pockets" feature, and I love the auto-save feature as well. It helps me save, and stick to a strict budget month to month. As someone who lives paycheck to paycheck ONE has been phenomenal, no monthly fees, no minimum balance, great app, and great customer service. What more could you possibly ask for? As a customer I have been extremely satisfied. I have not had 1 issue, not 1. I've had to call customer service a couple of times and 99.9% of the time I've had an excellent experience. I left my traditional Bank because of there high end fees, and constantly overdrafting my account and with ONE I don't have to worry about overdrafts, or maintenance fees constantly and this is why I love ONE it's stress-free banking! Thank you ONE for making my financial life 10X easier!!!! I LOVE ONE!!!

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  • author
    Kathy Garin
    Jul 22, 2021
    Hats off to Nick in Customer Support!

    I was recently helped by one of the customer support team members, Nick, to help resolve how to transfer money from my account to another persons account. Nick was timely in his response, addressed the questions I had about transferring money, and helped clarify any confusion I had about the process. Overall, have had a few interactions with the support team that have been hit or miss, but want to just genuinely shout-out Nick’s attentiveness, timeliness, and demeanor in helping resolve my case.

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  • author
    Leroy Hall
    Jul 14, 2021
    Ridiculous

    Ridiculous. So I had issues with the bank I used to fund my card that caused my account to fall negative leading to my one account being blocked well I've fixed the issue with the funding account I've paid the negative balance and added funds to my one account well now my account is blocked with a positive balance and I can't even get it unblocked even though the balance is now positive I'm waiting on a department to respond to an email now and don't know when that would be but I'm stuck unable to pay rent verge of getting evicted waiting for a response to unblock my account even after fixing issue that was reason it was block this is so wrong

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  • author
    Letha Davis
    Jun 18, 2021
    Not self-employed friendly.

    I switched to One Finance from Simple because they were being bought by a standard bank (BBVA) that doesn't have the same shields in place as Simple and well One Finance has. I'm talking about overdraft and banking fees. So I switched to One... I actually love the app and pockets. But I can't get instant payouts from any payment platform. And you can't connect to anything like Experian or Quickbooks Self-employed to track spending. I'm self employed due to the pandemic and I need at times to get funds quickly and also my credit score is all I have for any type of financing needs. If you get a standard paycheck and don't need to manage your income outside of their own app this is a great service.

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  • author
    DevAna Jackson
    Apr 01, 2021
    Best Web Bank

    I transitioned from Simple to OneFinance back in January after the announcement of Simple's closure. I was skeptical at first because they are relatively new but I love trying out new FinTech. With my handy Chime account on standby I began to send my direct deposits to OneFinance. Getting my paycheck two days earlier is amazing. It the difference between paying rent on time and a $150 late fee. A feature I enjoyed about Simple were the expenses. The downsides of expenses was that it would "hide" the money from sight but you could still technically spend it. With One, you can set up pockets with unique account numbers and they recently added virtual cards to these pockets. I am so happy and recommending this bank to everyone I know! This key to budgeting and making sure the money is there when I need it. The auto save feature is pretty sweet as well. Saving 10% of my paychecks is so easy. Once they as mobile deposits this bank will be top tier.

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  • author
    Got shoes
    Mar 29, 2021
    I can not honestly give them a full review...

    I can not honestly give them a full rating until the routing number issue is corrected and I'm not sure if it's something they have control over. When you start utilizing this account and adding the routing number to various systems, you will soon realize an error. Most systems are not recognizing the routing number, thus not allowing you to add the account for direct deposit. You can not add cash to this account, so this is a major concern. Have you contacted support, is the next question right? Well, of course I have. They have a generic answer and "form" to give to the perspective business or entity where the routing number is not being accepted. It's obvious, that they know about this issue, they created a form to give to customers. The problem is, when you are systematically trying to add the routing number and the business entity's system is not recognizing the routing number, you can not sign up for direct deposit and hand in a form... To whom are you to hand in the form? The system simply wont take the routing number, therefore direct deposit has not been established, therefore this account serves absolutely no purpose.

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  • author
    Leron Tolmachev
    Mar 02, 2021
    Happy convert

    I was a loyal Simple since their public beta. And when BBVA and PNC announced that Simple was shutting down, I went on the hunt for the closest alternative. Although ONE Finance isn't a perfect replacement for Simple, they are committed to making changes and improvements that the users want. They've answered all my questions and their support has been extremely helpful. I really appreciate what they're doing.

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  • author
    Marsh Wildman
    Feb 12, 2021
    Problem solved!

    While the team has successfully solved every issue I've had, and there have only been a few. However a couple of times it took several follow-ups on my part to get to the solution. All in all, it's a good experience.

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  • author
    Johnathan Krage
    Feb 11, 2021
    If you want budgeting, sign up now!

    I'm moving to One Finance with the sad news of the closing of Simple Bank. So far I love the pockets feature, and the sharing of pockets between people! This will make it so easy to deal with shared bills between family members! Also, I think it's brilliant to have each pocket have it's own routing and account number! This means I can have a unique pocket for each bill for it to pull from, even each credit card I use! This will ensure I set aside enough to cover my credit card usage each month, and the card pulls the statement balance in full from it's unique pocket! Makes it much easier to use credit cards without the risk involved with not realizing how much I've spent each month. Also, reoccurring transfers are finally available! This not only allows transfers between the main account and the pockets like with Simple, but we can set reoccurring transfers between pockets as well!!! This means I can pay bills with my credit card and get the security and benefits (like cash back) of doing so, and then I have reoccurring transfers to set aside enough for that bill each month in it's own pocket, and then schedule reoccurring transfers between the pocket for the bill, and the pocket for the credit card I used to pay the bill! It's so easy once it's all setup! Thank you One Finance for making an extremely cool bank right when I need it most. A benefit for people who use gyms is you can sign up for the gym membership with a unique pocket for them, and when you want to cancel just close the pocket preventing further charges! :-P We all know how hard it is to cancel a gym membership, which is why they only accept direct bank drafts to make it as difficult as possible to cancel. Anyway, love you so far One Finance, I hope you don't get shutdown in a few years like Simple is now! 5 stars!

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  • author
    Rebecca Gilmore
    Feb 10, 2021
    Not usable at all

    Sign up was easy. However multiple barriers to actually funding the account. It would not link with 2 different funding accounts due to “security issues” that One blamed on the other banks. I had to manually put in account #s. Which was fine. Except they do the small change deposits to verify the account, then said it wasn’t verified even though I got the deposits. I had to email a PDF of a recent bank statement to link an account. I got an email saying it was linked then the transaction was cancelled for no real reason. I got an email saying Insufficient funds or security issues. All around impossible to use this account. I guess it was too good to be true at those APRs with everyone else below 1%.

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  • author
    David Roster
    Feb 09, 2021
    I’ve been a customer for a couple…

    I’ve been a customer for a couple months now and love the service from employees and product. Pockets are innovative and help me manage my money better. Love the auto save paycheck feature and keep up the good work team!!

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  • author
    Leonard Brooks
    Jan 16, 2021
    I am very pleased with my ONE account

    I am very pleased with my ONE account. Built in credit line is great. Customer service is quick and accurate when you have questions. No hidden monthly fees or overdraft charges. I recommend this banking account to someone who wants good service with great benefits.

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  • author
    L. Ca’trice
    Oct 31, 2020
    Best Bank Award!

    I’m not much of a people person when it comes to business (face to face or via telephone). I prefer online/chat/email - mostly because of the paper trail and ease of ‘recording’ the interaction for further reference - less he said/she said. Normal banks have these options but it’s built on the in person experience ... and hidden fees. When I saw the ad for One Finance, I had a good feeling. Going into the app, I was blown away by how effortless navigation was. No lag, no fluff. A simple yet pleasing interface that was lively enough for me to want to drop in daily, easy enough to load with ease every time. Finding routing number and account information is super simple without needing extra verification. Linking other banks is easy. Now for the account itself - LOVE! The built in credit line versus crazy overdraft fees is pure genius! I thoroughly enjoyed the little bonuses for adding in money. No need to go through a 90 day waiting period either. I get a quick notification for everything so I don’t have to wonder if a transaction has completed. Once I worked with my employer, they were able to add in the “unrecognized” routing number so I look forward to making saving a set portion of my income second nature. The round up option for purchases helps me put a little away with every swipe/tap. The only negative thing I could say is what took so long to make this thing happen?! Keep up the great work!

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  • author
    Melissa
    Oct 01, 2020
    Love this account

    I've been using the account as my primary for the past month and I absolutely love it. The pockets are great to set one for each bill so I can budget better. I set the auto save to round up purchases and a portion of my paycheck. Its like they took the best part of other banks and put it all together. Finally, an account im completely happy with.

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  • author
    Blaine Baker
    Sep 17, 2020
    Easy to use

    Easy to use. I’m not much of an app person but this one works.

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  • author
    Sharon Peddy Baker
    Sep 16, 2020
    I appreciate the great personalized…

    I appreciate the great personalized customer service. And the interest rate is better than anywhere else. Great app too. Easy to navigate.

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  • author
    Hanna Kahl
    Sep 16, 2020
    One has a really nice and simple…

    One has a really nice and simple layout, which makes it easy to use!

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  • author
    Seth
    Sep 16, 2020
    I’ve been so impressed

    I’ve been so impressed by the financial perks and the user interface of One. I started direct depositing my paycheck with them and getting 3% on part of it. So nice!

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  • author
    Neil Joseph
    Sep 11, 2020
    Have really appreciated the great…

    Have really appreciated the great functionality, user experience and ease. Transferring from BofA was incredibly easy. The 1-3% interest rate is unbeatable. Keep up the awesome work!

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  • author
    Arman Afifi
    Sep 11, 2020
    Great product, highly recommended!

    Easy to sign up. The app was intuitive and the card came so fast in the mail. Would highly recommend to colleagues. Can’t beat the direct deposit bonus!

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  • author
    denniskvdm
    Sep 10, 2020
    Great customer service

    Great customer service, they were able to unblock my card quite swiftly!

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  • author
    Kelli Wisuri
    Sep 10, 2020
    No Fees, Great Returns

    Thanks for not gouging me with hidden fees (transparent overdraft protection, yay!) and giving me a great return on my savings account. 5-star all the way!

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  • author
    Thiago Pereira
    Aug 17, 2020
    3% APY on this app. Customer Service on point.

    I am able to get 3% APY on this app for direct deposits (now for 10% of my paycheck). Best in the market currently (Aug 2020). I've had an issue as they've released a feature on the exact day my direct deposit hit. I've reached out to customer service so I could have the benefit of the feature and they've fixed my issue THE SAME DAY! WHO DOES THAT? :) Shout out to "Flor" from Customer Service. Regards, Thiago Pereira

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  • author
    Raza Uddin
    Jul 31, 2020
    The best banking!

    I've had an extremely positive experience with One. From using the web portal to the app, everything has been seamless and easy to use. Linking my Chase bank account was simple and straightforward as well as ordering a new card, which was shipped promptly and quickly. I really appreciate how they are very transparent with the product, actively encourage responsible saving/spending behaviors, and make sure that they don't profit from predatory fees. They make their money honestly- by providing valuable banking services! I'm looking forward to more integrations like ADP, Apple Wallet, etc. Keep up the great work!

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  • author
    E.D.
    Jul 22, 2020
    Possible Scam

    I was on a waitlist for a few weeks and was notified by email and text saying I can finally sign up. I signed up the same day I received those notifications. They're site requested for my personal information such as my license and social security number . Right after I submitted, within minutes, I got an email saying that they can't open an account for me at this time. I sent an email asking why and the response they gave me was that "we were unable to verify your identifying information." This doesn't make any sense. I feel like it's a scam.

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