Trustpilot reviews

See what some costumers are saying about One

Poor

•

Reviews 88

Excellent

26%

Great

Average

Poor

Bad

61%

ryan

2 months ago

It looks like after recent update One…

It looks like after recent update One is getting better now, it brings back features like send check and also has cash deposit, this is very useful, but virtual card feature still not available for all pocket and pay anyone feature is also not there, hopefully they can get it back soon

think global

6 days ago

This is no a bank. Hostile customer services.

One’s customer service group uses condescending methods to create barriers for quality customer service. Typically hiding behind arbitrary policies that change week to week. ONE’s internal team’s lack of empathy for customers is concerning and contemptuous. ONE Financial App’s polices and customer service strategy are anti-human by design, and focus on the use of a third party customer service contractor to shield the internal team from performing the basic services stated in ONE’s terms of services state. In addition, features are not as advertised. The company who won’t event call themselves a bank, tho they function as one, relies on Paid Articles and Bot reviews to stay toward the top of App Store and Search engines. Expect advertisements in app. I’ve started to question their ability to manage money at all.

ryan

16 days ago

Stay away

Stay away. Get a different prepaid card. I have several issues with this card. The first is cunning and deceiving Terms of Service designed to drain your balance. When you read the back of the packaging it states you will be charged $10 for a "monthly fee" 10 days after activating the card. What it doesn't say is it actually locks that money immediately upon activation so you can't even use the funds even if it is prior to the 10 days post activation... On top of that it costs $4 for the initial load. So right off the bat you're losing nearly $15 of your balance. Secondly, the authorization hold clear times are absurd. If your'e not familiar with authorization holds, let's say you go to the gas station and swipe your card at the pump. The merchant will authorize your card for a certain amount, sometimes $50, sometimes it can even be $100. Now when you pump your gas let's say you only get $20 worth, the rest of the authorized funds are released by the merchant and with any other bank I've used they immediately return to my account balance. With OneCard they will sit on your money for 5 days just to clear that authorization hold... Thirdly I was rejected a permanent card... Not that I want one at this point, but it was rather strange to me even though I contacted support offering to send my license or whatever info they needed to verify my identity. So that automatically made me ineligible to have the monthly fee waived had I met the requirements for whatever direct deposit amount. The ONE good thing I will say is customer support is readily available via online chat on their website and within the app. Always nice to have when it comes to banking. All in all it's the worst prepaid card I have ever used. Pick any other card and it's going to be better then this one. Amex Bluebird, Walmart Moneycard, etc. I would not advise anyone to get this card and I consider it borderline, a scam.

jolene stallworth

18 days ago

I closed my account before I can use it…

I closed my account before I can use it because I didn't know much about it. I tried to reopen it, one wouldn't allow me to rejoin. I am glad I found out about them. They are crooks

jay

21 days ago

Time-Urgent Grievance

This company is truly the most horrific "bank" known to man. Zo Silver has lied and engaged in deceptive practices with his consumers for months, and Brian Hamilton the CEO refuses to answer emails. I have field grievances with CFPB, BBB, and California Attorney General for False Advertising and Deceptive Business practices on behalf of ONE. URGENTLY have senior management phone me ! I have demanded multiple calls and Zo Silver, as well as their abhorrent "Customer Care" which is a bunch of inept overseas people whom can not be understood have engaged in deception and false advertising tactics to deny consumers rights to their funds.

franny

25 days ago

I bought a physical card at a walmart

I bought a physical card at a walmart. The cashier asked me how much to add and I added $150. The instructions in the back of the card start by saying to 1st deposit the money into the card, then, step 2, activate the card by making a One account. The problem is when I made the account, it never asked anything about the card I already bought and instead gave me a new card with a $0 balance. I looked at all the options in the app but there was no option to add a new card to my account or to replace the new one with the one I bought. I called customer service for assistance but the guy insisted i just retry the steps on the card. I told him that was the problem but costumer service couldn't be bothered. So now I sit in defeat writing this. Don't ever use One, Don't ever use Chase, and Don't use any Prepaid Scam card that makes things convoluted to make a simple purchase. Lesson learned.

rick shrock

a month ago

You deserve a 0 star rating

You deserve a 0 star rating! Believe this or not, they will not close my account because it has .01 left in account. The minimum amount to withdrawal is 1.00 and for them to send me a check with the .01 costs 3.00. I had to send them a pdf file stating I wanted it closed, then they still denied it. I am still trying to get them to close my account, all because of a penny. Signed as Rick S.

andrew givens

2 months ago

Removing key features without notice.

Removing key features without notice or explanation. My wife and I have been One members since 2021, and finally made the decision at the beginning of 2023 to move all out money into One Finance. Once we did that we learned that they removed mobile check deposits for some people (my wife being one of them). The ability to share an account with someone is just gone. Customer service has also been absolutely horrid. All our interactions with customer service in 2022 was delightful and our issues were always fixed quickly, but everything we've encountered in 2023 has been met with non-answers and reps just disconnecting us in the middle of talking. When asking about communications for removed features the reps have all claimed that we "got a notification", but neither me or my wife have any emails about removed features. Also, their website says nothing about features going away. In fact, some of their help desk documentation even claims features still exist when they very clearly do not. If you're looking for a new bank, One Finance is NOT the way to go. This once amazing service is a shell of what it once was.

shanae reed

2 months ago

No clear explanation for fees charged to account

Unfortunately, the customer service that I've experienced with ONE finance has been appalling. I was charged OTC fees (consecutively in one day ), despite not having used an ATM, or withdrawing money from an ATM which is when OTC fees would be applicable (according to ONE). After countless messages and a phone call, no one was able to tell me which transactions had incurred the OTC fees. The final answer from the bank was that after an investigation they found no error had occurred, that I would not receive a refund for the OTC fees, and the case was now considered closed. Again, no further information has been given to me regarding the specific transactions on my account that have incurred the two OTC fees. This is not normal. You can charge fees however your wish, but a bank should be able to clearly link transactions to fees and should give this information to clients/ customers. This is standard practice.

3 months ago

One Star for One Finance

The incompetence of their customer service is ludicrous.

todd singleton

3 months ago

Because zero’s not an option.

Because zero’s not an option. There isn’t a worse “bank” or banking app period. Trying to fund an account outside of direct deposit is a scam built to use money in transfer as interest bearing capital for days. I won’t even attempt to contact their customer support outside my email to close the account. Whole app looks and feels like a grift. Run don’t walk from another moment of considering banking with ONE Finance. Amazing it’s not shut down.

topher wagner

3 months ago

One finance zero stars

Absolutely the worst generic internetish bank. A payment to my health insurance didn't clear so the company took out 3 payments without my authorization or knowledge leaving me almost broke the day after my bi monthly pay. I have no gas or food. I called the company they told me to call the bank, get refunded and repay if I choose to continue with their services which I have never used and will be replacing. I sent in 5 disputes and 15 emails and phone calls. No response. Now my work week starts and my account has 1.27 in it for the next week. I signed up with this work pay card because it stated that my pay would be delivered 2 days early. Which it was. I have a portion put in to my JP Morgan Chase account because I didn't think I would get it early. But every paycheck the money goes in at 8AM to Chase. The rest goes on my One card anywhere from 12 to 5 pm. So my bad, I didn't need the stupid card from One. The date of this same incident my pay went into the one finance about 6pm. I emailed and they said they were having trouble with direct deposit going in. What would that problem be? Outdated software? Short of outsourced help? Anyway I would not get this card. It's been a joke with no response to my important to me incident. It's not important to them obviously.

shan shan

3 months ago

If I could rate this bank ZERO stars I…

If I could rate this bank ZERO stars I would. I’m not sure where the office is based, but the “customer service” is TRASH. Every time you call for assistance or ask when things will be fixed, no one KNOWS ANYTHING. They glaze it over with, we will send you an email when it’s fixed. W.T.F. I just changed my direct deposit information and left them. DO NOT USE THIS BANK. You have been warned.

4 months ago

So Promising & So Disappointing

One was so promising in the beginning, but it's been nothing but problems. Connecting other bank accounts is a nightmare. Have never been able to get it to work with Venmo. Wish this would have worked but instead will have to go through the hassle of setting up ANOTHER bank.

kim webster

4 months ago

0 STARS!

If I could give 0 stars, I would. They keep deleting features that were promised (pockets). Also, they changed their overdraft protection from $200 down to $50 WITHOUT WARNING! I can't stand this bank. It's horrible....if you are thinking about using them, DON'T DO IT! The features promised today will be gone tomorrow.

kameron dakota

4 months ago

I’m not the only one this has happened…

I’m not the only one this has happened to. My son-in-law, for example had the exact same problem. I believe this type of treatment of a customer should be illegal unable to locate or get feedback from anyone at ONE I have sent numerous emails to no avail.. I fortunately have come to realise it was a total front for scammers i had to seek for solution with a recovery operation in getting out good i found Do rcas terplc Hoping to help others avoid the waste of time and money I have been through

meg “queen” b😏

5 months ago

1 STAR IS TOO GENEROUS

One WAS a fantastic bank that I recommended to everyone. In September 2022 they have literally removed every single thing that made them fantastic. The best features of their online banking system and features that I used the most were creating 'pockets' that I could schedule automatic payments to when I received a direct deposit. Like a virtual envelope system, it made it easy to direct my money for monthly recurring bills, other features like a credit builder, assigning your physical debit card to a pocket, having a shared account with other One users, have also been removed. Plus the enter app is the worst requiring text message login only, so do not change your phone number or loss your phone. If you ever get into contact with customer service their answers and resolutions are textbook word for word the same as FAQ posted online. This bank went from amazing to complete garbage.

susan yasoni

6 months ago

This bank is horrible

This bank is horrible! I am very upset with ONE bank! I have been a customer for at least 2 years now. I received an email stating that my account was locked due to unusual activity only to find out that it was permanently closed and a check will be mailed to me for the balance remaining which i will not receive for 10-14 business days! This is really horrible business and communication on your part!I would advise nobody to use this bank going forward. FYI - Posted on Facebook as well

tara lida

6 months ago

Fraudulent Claims Process is Garbage!

I called in to stop a fraudulent charge and got told I have to wait for it to post as it is on hold and then we can do a dispute investigation. Any other bank would have stopped it right then and there. So now I have to wait for it to fully post, then fill out a dispute form, then wait 10-20 days to see if it "qualifies" for a temp reimbursement and then another 45 -90 days to do an investigation. Mind you nothing is guaranteed to returns the money to my account even after all of that. Customer service is horrible. You wait forever for them to tell you one thing and then tell you another, and it gets to the point they are just done with you and hang up. It was a good bank for savings but now I doubt I'll be keeping money here.

jesse reed

6 months ago

They took away all good features…

They took away all good features without telling us. Removed line of credit without telling us. Won’t let you withdraw more than 500 a day. No checks. Terrible customer service. We are looking for a new bank.

andrew

6 months ago

This company went into the toilet

This company went into the toilet. They removed all the features that made it great. Notlw they make sure that you can't move money to any other accounts. They limit your savings pockets and are trying to find ways to make you sepdn the money your try to save. I absolutely hate their new practices. I'm done with them I've heard great things about Chime over the last 5 years. I'm moving my money there

another jenny

6 months ago

Piling on as a former simple customer …

Going to pile on as a former simple bank customer. The changes have taken away every useful feature other than the pockets. I can't connect to my other budget and finance apps, can't pay bills, can't use my debit card with a pocket. Just a mess. And forget about customer service. They just respond with canned answers. I'm so disappointed and will be looking for another option.

reviewer

6 months ago

One Finance ...

One Finance ended up making changes that prettified everything and removed functionality. I can't even deposit a check anymore. Support is not helpful. They say that they're available 7 days a week, but the support phone line always rejects my call. This was supposed to be the solution to Simple closing down, but apparently it isn't. Looking for a new bank (again).

nichelle c.

7 months ago

Bait and Switch.

One was an amazing fintech with amazing features. A Holy Grail. Then it was bought out by another company/s which in turn, demolished nearly all of those features. I have a feeling that they wanted to ruin One because it was top competition and offered a lot more than any other bank. I was formerly a Simple customer, after they shut down a lot of us were scooped up by One and we were promised that One would never sell out and change. Obviously we were lied to. I was forced to go hunt for another bank YET AGAIN.

easy kid

7 months ago

I contacted them about a transaction…

I contacted them about a transaction that I did not place. The person told me it’s because I transferred money into my other c account which I do not have. He told me it was unclear as to where it went exactly but I cannot do anything till I do a dispute he couldn’t even handle that. I bypassed the problem at first even having problems with my card being activated.It has only been two weeks and I’m already giving up on this. I am going to the nearest ATM and take out the rest of my money before it diappears to another made up place and declare it closed and forgotten. Please pass the word on to anyone who is considering this do not waste your time and lose your money.

dee

7 months ago

Goodbye!

This Bank will not survive. Im so happy to say goodbye to them. Account will be closing. I hope those that do bank with them do not have any disputes because they will not help and you can kiss that money goodbye. They do not care about their customers and for that, they will fail.

g r

7 months ago

Shambles

Shambles, been working on accepting cheques for months on end.Called today same excuses...

alan s

7 months ago

Lack of full disclosure...0% interest

I moved money to OneFinance and another bank after the sale of our home. I was pleased with the service and 3% interest rate so I decided to move the whole balance to One. It was accomplished after some hassle getting the accounts linked. After the 1st month I noted minimal interest instead of the expected tripling of the monthly amount. I called in to determine if there was an error and was advised there is a limit on the deposited amount that earns 3% ($25,000). I asked what the balance over the $25k earns. The answer...0%. I moved my money out that day. I don't see that limit anywhere - nor do I see the $200 that I missed out on.

lani diane rich

7 months ago

DO NOT SIGN UP.

DO NOT SIGN UP. We signed up for One Finance when it was great. In one day, 9/15/22, they destroyed it. None of the features we signed up for are available anymore, the poor customer service people are up against it because they have to deal with furious customers, and One simply does not care about their own employees to give them absolutely no way to help shocked customers. TERRIBLE place. They were bought out by Fintech Hazel so just keep an eye out and do no business with that company, and if they buy out any services you're using, abandon ship.

katie

7 months ago

ONE is garbage

This bank went from amazing to complete garbage. I've been with ONE for a couple years now and loved it because I could auto-save my paychecks, allocate spending with different "pockets" that they let you create, etc. So needless to say, I've built up a nice little nest egg. I needed to move some money around and initiated a transfer from an external account to my ONE account. THEY CANCELLED THE TRANSFER. This is the THIRD TIME they've done it. And then had the balls to e-mail me, "If you would like to make this deposit again, please first verify that the amount of money that you are moving is currently available in your external account." Like I don't know what is going on with my own money??? If you want a bank that is going to treat you like you're too stupid to manage your own money, and then will bat away money when you try to transfer it to ONE...this is the bank for you.

oscar

8 months ago

I'm supposed to be getting 3% yield…

I'm supposed to be getting 3% yield from them but they have not been giving me the right amount each month. Now I'm going all the way back to check their math. They are supposed to be giving me 3% yield calculated by 1/365 daily rate. Check your accounts!

ryan

8 months ago

They even removed password login

They even removed password login, and became phone number with text messages login, now if you lose your phone, people can take out your SIM card and login to your account and see your card number without password, insecure 😕, I don’t want to say bad words, but What The Hell on the earth the customer experience team thinking? Are they on drugs?

kyle stahl

8 months ago

Beware! Just look at newest reviews.

Run! One prior to 2nd qtr of this year was one that can’t be beat. Now coming into 4qtr I bet they lose a significant customer base. Believe reviews at this point from the last few months till now. All of the good reviews are based on previous features that they subsequently took away.

darien

8 months ago

Why on earth would you KILL this app? Terrible Changes.

Was first a SIMPLE user, then they gutted the app. Moved to ONE and was even more impressed! Then, for some bizarre reason, they GUTTED the app... and subsequently lost all of their business.

andrew edelman

8 months ago

All innovative features completely gone.

When I first signed up, this bank was so feature-rich and innovative it would've made Simple bank blush. Multiple pockets to split money, a credit building account, the ability to switch which pocket would be used when paying with your debit card, the list goes on. It was a match made in heaven. Ever since they got bought out by Walmart, through incredible hubris and honestly what I can best describe as intentional self-sabotage, they got rid of ALL of these functions through what was supposed to be an "update" promising a better user experience. It's a joke and beyond infuriating. I know a bank is just a bank but frankly? I honestly feel betrayed. In what universe was this even remotely a good idea? If you sign up for One Finance now, you're signing up for a shell of it's former glory. It's basically just a standard, run-of-the-mill fintech bank that offers basic features like 2% cashback, a savings account, overdraft protection and stuff you can find anywhere. My advice? Sign up elsewhere. Don't enable this company and have them believe their decision was the right one by giving them business. I switched to Envel and I'm not looking back.

shands pemberton

8 months ago

One Finance Has Gutted Best Features

As other reviewers have indicated, One Finance has removed some of the best features of their online banking system. The features that I used the most were creating 'pockets' that I could schedule automatic payments to when I received a direct deposit. Like a virtual envelope system, it made it easy to direct my money for monthly recurring bills. You can now only have 3 save pockets, and the virtual credit card feature is gone. Other features like a credit builder, assigning your physical debit card to a pocket, having a shared account with other One users, have also been removed. I was also once a Simple Bank user, and when BBVA bought and gutted this service I turned to One. Now the same thing has happened to One Finance and I'll be seeking a new solution.

benjamin tinlin

8 months ago

Avoid like the plague.

Avoid like the plague. Multiple outages that have prevented access to funds in the past week alone. All useful features from old app stripped. Moving back to old bank asap, but even this has been made intentionally difficult by the removal of tools to transfer money out.

eric sunday

8 months ago

Took away every feature that made…

Took away every feature that made everyone go to them.

paul “cap” capotosto

9 months ago

If I could give a negative rating I…

If I could give a negative rating I would. I've been trying to reach anyone from this company via phone, email, and app chat without hardly any responses just that I have an open ticket. They told me that 25 times with everything I responded back to but unfortunately they so called upgraded the app with tell the customer and having the customer have the opportunity to update it themselves like every other update I've ever seen. Anyways the app is actually a downgrade especially for me since I mainly use it for the credit builder which they took away including my funds inside of it. Now all my money is missing without anyways of getting in touch with them they s***.

gabriela starr

9 months ago

Best features have been removed.

When my partner and I signed up for One a year ago after Simple closed, we were excited about many of the features. Recently, One took away many of the features that were extremely helpful to us and made their app one of the bests, such as: pocket sharing with another One customer and assigning your debit card to a pocket. We're extremely frustrated that these features were taken away and are now looking into other options.

resistor rob

9 months ago

Avoid this company

Avoid this company. Complete scam! If you have an unauthorized charge to your card they will not refund your money. Today they told me my card was stolen even though the card is in my pocket. They froze my account and I can't gain access to my money for a week. Your card will randomly decline for no reason. Absolutely trash customer support. One Finance was the biggest mistake of my life.

sarah

9 months ago

Same story: was good, now pointless.

Just need to reiterate what others are saying here- it WAS a fantastic bank that I recommended to everyone. In the last month they have literally removed every single thing that made them fantastic. Like everyone else, I moved over from Simple when it closed. And like everyone else, I'll be looking for a new bank now.

teddie mccord

9 months ago

One started out as a great bank

One started out as a great bank. A few years ago when Simple shut down, my husband and I switched to One. Sure, they didn't offer joint accounts, but they did have shared pockets, including the spend pocket, which made it function as a joint account. However, over the last few months, especially the last couple of weeks, they have been removing features with no notice. No more credit line. No more shared spend pockets. And you can no longer link your physical card to any other shared pocket. My spend account was overdrafted while I was out shopping earlier this week because we weren't told that we couldn't actually use our shared pockets anymore. Very frustrating! Now, I'm trying to place an online order using my spend pocket, which has more than enough funds in it for this transaction, and my card has been declined several times. I've had to talk to One's customer service way more in the last week than I've ever had to talk to any other online customer service, and they don't solve the issues. I will be switching banks, for the second time in a year, because I'm done with One taking away all the features I loved in the beginning.

jason lange

9 months ago

Betrayed their customers, a shell of it's former self

One was a fantastic bank that was trying to really innovate in the space and help customers empower themselves financially. When Simple bank closed down a few years ago, they actively pursued those of burned by that bank selling out, and promised us that wouldn't happen with them. For about a year, all was well - transparent product roadmaps, lots of updates....and then everything collapsed. Walmart became an investor, the CCO disappeared off twitter, and as of 9/15/2022 that completely self destructed their own product. EVERYTHING that made this an innovative bank is gone. So many features many of us came to rely on for our finances wiped out overnight with little to no communication from the company. Literally one of the worst experiences I've ever had with a company. They used the goodwill of many of us early converts (and our money) to build themselves up for another fintech sellout to WALMART. It's one of the worst examples of startup culture / capitalism there is. Stay away from this bank. Nothing they tell you can be trusted.

kaila feldhake

9 months ago

If I could rate this a 0 star I would…

If I could rate this a 0 star I would but unfortunately I can't. I would highly suggest that you do NOT use this bank if you do when you get gas you will get charged what you pumped and then a additional $100 the next day that they will turn around and hold for 5 days even though they already took the money out that you pumped. When you call to get it taken care of they will tell you that there is nothing that you can do and they you just have to wait 5 days to get your money back.

ryan

9 months ago

Was my favorite banking institution

Was my favorite banking institution, but now it just keep cut features every few months, keep losing its highlight features 😔 Looks like after it sold to Walmart, everything went wrong😑

ray

a year ago

Was 5 star before they got rid of the…

Was 5 star before they got rid of the credit line. Now it's just like every other online bank. Not bad, but not a standout any longer.

christopher murphy

a year ago

I switched to One from Simple when that…

I switched to One from Simple when that was shut down. One offers a lot of the things I liked about Simple as well as some better features, including Pockets. Each pocket can have its own card number, balance, and routing and account number making it easy for me to budget by properly separating my money. Honestly the best online bank I've had yet. I hope they continue to grow while maintaining their great features

crystal neal

a year ago

SO I OPENED MY ACCOUNT ABOUT 4 WEEKS…

SO I OPENED MY ACCOUNT ABOUT 4 WEEKS AGO AND I DID AT FIRST LIKE THERE COMPANY, I HAVE READ THE POLICY ON THE OVERDRAFT AND IT STATED YOU MUST RECEIVE $500 IN QUALIFYING DIRECT DEPOSITS WELL I RECEIVE OVER $1500 AND IT ONLY LETS ME GET A $10 OVERDRAFT WHICH I DON'T LIKE THAT BECAUSE I HAVE I HAVE WELL OVER THE QUALIFY AMOUNT AND IN THE POLICY IT STATED YOU GET $200 OVERDRAFT SO HOW MUCH DO YOU HAVE TO HAVE IN DIRECT DEPOSITS TO GET THAT AMOUNT? SO I WILL NO LONGER BE USING THIS COMPANY CARD IT MAY BE GOOD FOR SOMEONE ELSE BUT NOT FOR ME.

kyle berryhill

a year ago

Unethical

This company does not care about the consumer or their financial help. Closing my account ASAP.

brendan mcgloin

a year ago

This WAS a great app

This WAS a great app; but then they decided to cancel every single customer's line of credit without any prior notification. This leaves many people in a bind. In some cases, a dangerous bind. I'm lucky, I can go without my medications for a little while, but not everyone is so lucky.

lily mcnabb

a year ago

Have had this account since May 2021

Have had this account since May 2021. Been a happy camper until today. I had a 650 line of credit with them. 0% interest if paid in full by month end. 12% annually. I get paid weekly so though I use the loc all the time it is cleared or almost cleared weekly. Today, May 12, 2022 after a $100 deposit brought account positive they sent message they are discontinuing line of credit effective today. Thank God I don't put all my eggs in ONE's basket and had paid items from one of my other accounts. To remove an loc with no notice is just unethical. Supposedly they are no longer doing credit lines. Not sure I will stay. Line of credit option and stated mission was reason I was okay banking without a local branch.

trevor avery

a year ago

Amazing 🤌

I've been with them since October 2021. The reps are nice. The banking experience has been amazing. It's a good bank if you are average joe or if you have OCD like me. 100% would recommend. 😁

wastwob

a year ago

A really nice online-banking experience.

I've had One for about 6 weeks. It took some time to transfer all of my direct deposits to One and to set up automatic payments for my credit cards, etc. (as it would with transitioning to any new bank), but One has features nobody else has. First, there is generous interest earned on money in the Save "pocket" (1%) and even better interest (3%) on money in the Auto-Save "pocket". Second, being able to set up multiple pockets, and SHARE them with other ONE users is awesome. I set my daughter up with a ONE account, and we share a pocket so I can instantly send her money when she is off at college. Similarly, I set my mother up with a One account and can send her money instantly as well. No waiting days for money to become available to them... it is really "instant". Also, getting my pay 2-days early by direct deposit is super helpful. There is also a free credit line with up to 1-month to pay interest free, low credit fees (1% per month), and no additional fees. And the One App is first rate and easy to use. The down side? One promises it will have mobile check deposit functionality soon, but it is not yet available. That, and a traditional "bill-pay" service (also in development, apparently), are the only features One is missing. With those features, it will be the hands-down winner for internet banking.

christopher shinneman

a year ago

Do NOT sign up for this bank

Do NOT sign up for this bank. They will not accept handwritten checks via mobile deposit from old people who make handwriting mistakes. My grandmother is 99, almost 100 years old, and she accidentally put 2023 instead of 2021. So, she does what EVERY check writing person does and changed the 3 to a 1. One Finance refused to accept it and wants me to have my old grandmother write another check. Gonna close my accounts and move somewhere else. My credit union accepted the check without any issue at all. THAT is how you do service.

rosemary dale

2 years ago

Disappointed with One

I have been extremely disappointed with One and am in the process of closing my account. They don't seem to want my money. It took them almost three times as long as my new Marcus account to complete the external link with my credit union. After that was done with the small amounts in and out, I followed their instructions to do a transfer less than $500 the first time. That went through okay. The site stated that you could do subsequent larger transfers. I tried to initiate THREE subsequent transfers to fund my One account and ALL of them were cancelled by them. I've given up. Two good points though. The debit card did come quickly. And I did get good and quick responses from their email help account. Good luck if you decide to go with One.

connor miller

2 years ago

Terrible customer service that will not…

Terrible customer service that will not listen to any customer concerns. They have a full discretion interest rate that their contract gives them the power to change it at any time with no warning. Highly recommend staying away

tom tryon

2 years ago

What a refreshing take on banking...

What a refreshing company that is adapting to a changing demographic. I really love their products. They offer 3 percent on direct deposit (no one else does this). They offer 1 percent on up to 25k--very few do this and definitley none of the major banks are even close. Chase bank and Bank of America pay around .05 of a percent--yikes. They have phone support, chat, and email support. I have access to more ATMs than I ever did with Chase or B of A. I suppose the momentary downfall is that you can't deposit cash. I rarely interact with cash so it's a non-issue for me. I hope they grow and do well. Also, Zo from Customer Service was helpful to a small issue I had and was able to resolve it quickly and with class. Well done, One!

where it at tho

2 years ago

I was a customer of Simple for many…

I was a customer of Simple for many years. When they were bought, I switched to One. I've waited months for them to delivery on promises, but they haven't. I can't pay my rent with this bank. Seriously. No checks. No bill pay. No integration with payment apps. You can only withdraw $500 a day. I'll be switching accounts asap and recommend that you steer clear if you want to actually be able to use your money.

russellupsomgrubb

2 years ago

Terrible Interest rates…

I considered opening an account there then I finally found their rate sheet. They pay 0% interest over $25,000 so this bank is useless to me.

matt weber

2 years ago

I closed my account a year ago

I closed my account a year ago. I decided to come back this year and check out the new features and they told me its impossible to re-sign back up or open an account once you close it. If you leave them you are barred for life. Customer Support had an attitude the entire time to top it off.

earth gregg

2 years ago

Good Company

I did have a problem, but the actual VP of the company called me on my phone and resolved my issue and really listened to some of my concerns, It is because of Becca that I will remain a client of this bank, I truly appreciated her taking the time to reach out to me, and go over my concerns, and One did right by me, and for that reason I will remain a client, I would recommend to anybody to try this, wonderful APP and Bank

jason

2 years ago

I made the switch to One and it's just…

I made the switch to One and it's just been One big headache! No card, no online use, no help and the most frustrating ways to try and get support from One on the app or phone. Emailed too!! I understand holidays but someone has to be available you would think.... Nope, I emailed like One said but I got an automated no help response.. Direct deposit up to 2 days early is actually 7am on payday so that is worse than what I just switched from... One has given me a fantastic prize of late fees and having me owe someone for groceries which is pretty embarrassing might I add. I honestly can't believe this is happening but as I pinch myself again I find it is.

eric r graham

2 years ago

BEST ONLINE BANK EVER!!!

I absolutely love, love, love, love ONE!!! They are the best online bank I've used. I love the "pockets" feature, and I love the auto-save feature as well. It helps me save, and stick to a strict budget month to month. As someone who lives paycheck to paycheck ONE has been phenomenal, no monthly fees, no minimum balance, great app, and great customer service. What more could you possibly ask for? As a customer I have been extremely satisfied. I have not had 1 issue, not 1. I've had to call customer service a couple of times and 99.9% of the time I've had an excellent experience. I left my traditional Bank because of there high end fees, and constantly overdrafting my account and with ONE I don't have to worry about overdrafts, or maintenance fees constantly and this is why I love ONE it's stress-free banking! Thank you ONE for making my financial life 10X easier!!!! I LOVE ONE!!!

kathy garin

2 years ago

Hats off to Nick in Customer Support!

I was recently helped by one of the customer support team members, Nick, to help resolve how to transfer money from my account to another persons account. Nick was timely in his response, addressed the questions I had about transferring money, and helped clarify any confusion I had about the process. Overall, have had a few interactions with the support team that have been hit or miss, but want to just genuinely shout-out Nick’s attentiveness, timeliness, and demeanor in helping resolve my case.

leroy hall

2 years ago

Ridiculous

Ridiculous. So I had issues with the bank I used to fund my card that caused my account to fall negative leading to my one account being blocked well I've fixed the issue with the funding account I've paid the negative balance and added funds to my one account well now my account is blocked with a positive balance and I can't even get it unblocked even though the balance is now positive I'm waiting on a department to respond to an email now and don't know when that would be but I'm stuck unable to pay rent verge of getting evicted waiting for a response to unblock my account even after fixing issue that was reason it was block this is so wrong

letha davis

2 years ago

Not self-employed friendly.

I switched to One Finance from Simple because they were being bought by a standard bank (BBVA) that doesn't have the same shields in place as Simple and well One Finance has. I'm talking about overdraft and banking fees. So I switched to One... I actually love the app and pockets. But I can't get instant payouts from any payment platform. And you can't connect to anything like Experian or Quickbooks Self-employed to track spending. I'm self employed due to the pandemic and I need at times to get funds quickly and also my credit score is all I have for any type of financing needs. If you get a standard paycheck and don't need to manage your income outside of their own app this is a great service.

devana jackson

2 years ago

Best Web Bank

I transitioned from Simple to OneFinance back in January after the announcement of Simple's closure. I was skeptical at first because they are relatively new but I love trying out new FinTech. With my handy Chime account on standby I began to send my direct deposits to OneFinance. Getting my paycheck two days earlier is amazing. It the difference between paying rent on time and a $150 late fee. A feature I enjoyed about Simple were the expenses. The downsides of expenses was that it would "hide" the money from sight but you could still technically spend it. With One, you can set up pockets with unique account numbers and they recently added virtual cards to these pockets. I am so happy and recommending this bank to everyone I know! This key to budgeting and making sure the money is there when I need it. The auto save feature is pretty sweet as well. Saving 10% of my paychecks is so easy. Once they as mobile deposits this bank will be top tier.

got shoes

2 years ago

I can not honestly give them a full review...

I can not honestly give them a full rating until the routing number issue is corrected and I'm not sure if it's something they have control over. When you start utilizing this account and adding the routing number to various systems, you will soon realize an error. Most systems are not recognizing the routing number, thus not allowing you to add the account for direct deposit. You can not add cash to this account, so this is a major concern. Have you contacted support, is the next question right? Well, of course I have. They have a generic answer and "form" to give to the perspective business or entity where the routing number is not being accepted. It's obvious, that they know about this issue, they created a form to give to customers. The problem is, when you are systematically trying to add the routing number and the business entity's system is not recognizing the routing number, you can not sign up for direct deposit and hand in a form... To whom are you to hand in the form? The system simply wont take the routing number, therefore direct deposit has not been established, therefore this account serves absolutely no purpose.

leron tolmachev

2 years ago

Happy convert

I was a loyal Simple since their public beta. And when BBVA and PNC announced that Simple was shutting down, I went on the hunt for the closest alternative. Although ONE Finance isn't a perfect replacement for Simple, they are committed to making changes and improvements that the users want. They've answered all my questions and their support has been extremely helpful. I really appreciate what they're doing.

marsh wildman

2 years ago

Problem solved!

While the team has successfully solved every issue I've had, and there have only been a few. However a couple of times it took several follow-ups on my part to get to the solution. All in all, it's a good experience.

johnathan krage

2 years ago

If you want budgeting, sign up now!

I'm moving to One Finance with the sad news of the closing of Simple Bank. So far I love the pockets feature, and the sharing of pockets between people! This will make it so easy to deal with shared bills between family members! Also, I think it's brilliant to have each pocket have it's own routing and account number! This means I can have a unique pocket for each bill for it to pull from, even each credit card I use! This will ensure I set aside enough to cover my credit card usage each month, and the card pulls the statement balance in full from it's unique pocket! Makes it much easier to use credit cards without the risk involved with not realizing how much I've spent each month. Also, reoccurring transfers are finally available! This not only allows transfers between the main account and the pockets like with Simple, but we can set reoccurring transfers between pockets as well!!! This means I can pay bills with my credit card and get the security and benefits (like cash back) of doing so, and then I have reoccurring transfers to set aside enough for that bill each month in it's own pocket, and then schedule reoccurring transfers between the pocket for the bill, and the pocket for the credit card I used to pay the bill! It's so easy once it's all setup! Thank you One Finance for making an extremely cool bank right when I need it most. A benefit for people who use gyms is you can sign up for the gym membership with a unique pocket for them, and when you want to cancel just close the pocket preventing further charges! :-P We all know how hard it is to cancel a gym membership, which is why they only accept direct bank drafts to make it as difficult as possible to cancel. Anyway, love you so far One Finance, I hope you don't get shutdown in a few years like Simple is now! 5 stars!

rebecca gilmore

2 years ago

Not usable at all

Sign up was easy. However multiple barriers to actually funding the account. It would not link with 2 different funding accounts due to “security issues” that One blamed on the other banks. I had to manually put in account #s. Which was fine. Except they do the small change deposits to verify the account, then said it wasn’t verified even though I got the deposits. I had to email a PDF of a recent bank statement to link an account. I got an email saying it was linked then the transaction was cancelled for no real reason. I got an email saying Insufficient funds or security issues. All around impossible to use this account. I guess it was too good to be true at those APRs with everyone else below 1%.

david roster

2 years ago

I’ve been a customer for a couple…

I’ve been a customer for a couple months now and love the service from employees and product. Pockets are innovative and help me manage my money better. Love the auto save paycheck feature and keep up the good work team!!

leonard brooks

2 years ago

I am very pleased with my ONE account

I am very pleased with my ONE account. Built in credit line is great. Customer service is quick and accurate when you have questions. No hidden monthly fees or overdraft charges. I recommend this banking account to someone who wants good service with great benefits.

l. ca’trice

3 years ago

Best Bank Award!

I’m not much of a people person when it comes to business (face to face or via telephone). I prefer online/chat/email - mostly because of the paper trail and ease of ‘recording’ the interaction for further reference - less he said/she said. Normal banks have these options but it’s built on the in person experience ... and hidden fees. When I saw the ad for One Finance, I had a good feeling. Going into the app, I was blown away by how effortless navigation was. No lag, no fluff. A simple yet pleasing interface that was lively enough for me to want to drop in daily, easy enough to load with ease every time. Finding routing number and account information is super simple without needing extra verification. Linking other banks is easy. Now for the account itself - LOVE! The built in credit line versus crazy overdraft fees is pure genius! I thoroughly enjoyed the little bonuses for adding in money. No need to go through a 90 day waiting period either. I get a quick notification for everything so I don’t have to wonder if a transaction has completed. Once I worked with my employer, they were able to add in the “unrecognized” routing number so I look forward to making saving a set portion of my income second nature. The round up option for purchases helps me put a little away with every swipe/tap. The only negative thing I could say is what took so long to make this thing happen?! Keep up the great work!

melissa

3 years ago

Love this account

I've been using the account as my primary for the past month and I absolutely love it. The pockets are great to set one for each bill so I can budget better. I set the auto save to round up purchases and a portion of my paycheck. Its like they took the best part of other banks and put it all together. Finally, an account im completely happy with.

blaine baker

3 years ago

Easy to use

Easy to use. I’m not much of an app person but this one works.

sharon peddy baker

3 years ago

I appreciate the great personalized…

I appreciate the great personalized customer service. And the interest rate is better than anywhere else. Great app too. Easy to navigate.

hanna kahl

3 years ago

One has a really nice and simple…

One has a really nice and simple layout, which makes it easy to use!

seth

3 years ago

I’ve been so impressed

I’ve been so impressed by the financial perks and the user interface of One. I started direct depositing my paycheck with them and getting 3% on part of it. So nice!

neil joseph

3 years ago

Have really appreciated the great…

Have really appreciated the great functionality, user experience and ease. Transferring from BofA was incredibly easy. The 1-3% interest rate is unbeatable. Keep up the awesome work!

arman afifi

3 years ago

Great product, highly recommended!

Easy to sign up. The app was intuitive and the card came so fast in the mail. Would highly recommend to colleagues. Can’t beat the direct deposit bonus!

denniskvdm

3 years ago

Great customer service

Great customer service, they were able to unblock my card quite swiftly!

kelli wisuri

3 years ago

No Fees, Great Returns

Thanks for not gouging me with hidden fees (transparent overdraft protection, yay!) and giving me a great return on my savings account. 5-star all the way!

thiago pereira

3 years ago

3% APY on this app. Customer Service on point.

I am able to get 3% APY on this app for direct deposits (now for 10% of my paycheck). Best in the market currently (Aug 2020). I've had an issue as they've released a feature on the exact day my direct deposit hit. I've reached out to customer service so I could have the benefit of the feature and they've fixed my issue THE SAME DAY! WHO DOES THAT? :) Shout out to "Flor" from Customer Service. Regards, Thiago Pereira

raza uddin

3 years ago

The best banking!

I've had an extremely positive experience with One. From using the web portal to the app, everything has been seamless and easy to use. Linking my Chase bank account was simple and straightforward as well as ordering a new card, which was shipped promptly and quickly. I really appreciate how they are very transparent with the product, actively encourage responsible saving/spending behaviors, and make sure that they don't profit from predatory fees. They make their money honestly- by providing valuable banking services! I'm looking forward to more integrations like ADP, Apple Wallet, etc. Keep up the great work!

e.d.

3 years ago

Possible Scam

I was on a waitlist for a few weeks and was notified by email and text saying I can finally sign up. I signed up the same day I received those notifications. They're site requested for my personal information such as my license and social security number . Right after I submitted, within minutes, I got an email saying that they can't open an account for me at this time. I sent an email asking why and the response they gave me was that "we were unable to verify your identifying information." This doesn't make any sense. I feel like it's a scam.

...

Fees	None
APY on Auto-Save Pocket with paycheck direct deposit	3.00%
APY on Save Pocket with paycheck direct deposit	1.00%
APR on Credit Line	12.00%

One at a glance

Fees?

Security

Customer service

Online experience

Mobile experience

Advantages Over Traditional Banks

Cutting-Edge Banking Services

Traditional Banking Services

Interest Rates and Fees

Customer Service

Mobile App

Security

Summary

Methodology