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NASB Review

Reliable and exhaustive customer support

Reviews 10

North American Savings Bank

Average

Reviews 10

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Bestmoney Staff

Nov. 15, 2022

3 min read

North American Savings Bank Summary

North American Savings Bank is a full-service bank serving customers in all 50 states. It operates branches in Missouri and provides online banking services everywhere else. NASB offers a range of checking accounts, savings accounts, mortgages, and commercial loans. In addition to online banking, NASB lets customers manage their money on the go with its free mobile banking app.

Pros

Variety of checking accounts
Mobile app, with mobile check deposits
High-yield savings accounts

Cons

Monthly fees for checking accounts
Lack of information around transfer fees
CDs only offered in Missouri branches

North American Savings Bank at a glance

9.2

Editorial score

Fees?

Yes, low fees

8.0

Security

FDIC insured and SSL/AES encrypted account

10.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team

8.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

10.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

10.0

Advantages Over Regular Bank

NASB has been around since 1927 and still operates 11 physical branches in Missouri. These days, it offers online banking to residents of all 50 states, offering all the benefits of a regular bank and more.

Here are some of NASB’s highlights:

Open new checking and savings accounts online.
24/7 access to full suite of banking features on desktop or mobile app.
Mobile banking lets you deposit paper checks, view balances and transactions, transfer funds, and schedule payments.

Cutting-Edge Banking Services

Although NASB charges a small monthly fee for its services, the cost is worth it for all the features you get.

Here are the top features you get with an NASB checking account:

Digital banking tools, including: bill pay, scheduled payments, eStatements, and wire transfers.
Mobile check deposit and mobile payments (with Apple Pay, Google Pay, and Samsung Pay).
BaZing mobile app, with deals from local and national retailers for shopping, dining, travel, and more.
Cell phone protection for up to $400 per claim or $800 per year (for customers who use their checking account to pay their cell phone bill).
Identity theft insurance for up to $2,500.
24/7 roadside assistance for up to $80 in covered service charges, 4 times per year.
Travel accidental death coverage for up to $10,000.
Health savings card, including discounts on prescriptions, eye exams, frames, lenses, and hearing services.

Traditional Banking Services

As mentioned earlier, NASB started out as a regular bank in Missouri more than 90 years ago. It offers a wide range of traditional banking services online and through its mobile app.

NASB customers get to enjoy the following banking services:

Debit card, can be used in conjunction with Apple, Google, and Android mobile payment apps.
Selection of checking accounts, savings accounts, and CDs.
Wide range of mortgage products, including conventional home loans, jumbo loans, VA loans, FHA loans, and non-conforming loans.
Commercial loans, including IRA lending for commercial properties.
Free access to NASB ATMs in Missouri and Kansas, and 24,000+ third-party ATMs nationwide.

Interest Rates and Fees

NASB offers 3 types of checking accounts, each with a flat monthly fee. The good news for users of the Prosper and Advance accounts is that NASB waives your fee if you keep your balance above the designated monthly minimum. NASB charges fees for wire transfers, overdrafts, non-sufficient funds, and stop payment orders. Unfortunately, its website lacks updated information on these fees.

North American Savings Bank offers numerous accounts with APYs up to 0.50%. Additionally, NASB offers certificates of deposit at its physical branches in Missouri, with even highest APYs.

NASB checking accounts

	Prosper	Thrive
Monthly Fee	$8	$6
Min. Balance	$1,500	$100
APY	0.10-0.90%	No interest
Digital Banking tools	✓	✓
Additional features	✓	✓

Customer Service

NASB has 11 physical branches on the Missouri side of the Kansas City area and ATMs on both sides of the Missouri/Kansas border. Customers in all other states can get support online, on NASB’s mobile app, by phone, and by live chat.

Phone: 800-677-6272 (or 816-316-4000 if calling from Kansas City area)

HQ: North American Savings Bank, 903 E. 104th Street, Suite 400, Kansas City, MO 64131

Mobile Apps

One of the best things about NASB is its mobile app, compatible with iOS and Android smartphones and tablets. The NASB mobile banking app contains most of the features of the desktop site, excluding account aggregation and the ability to edit your budget management.

Here’s what you get with the NASB mobile app:

Deposit checks to your NASB account by taking a picture of the paper check and uploading.
Transfer funds between your NASB accounts and to and from non-NASB accounts.
Sign up for eBills to make one-off payments or set up recurring payments.
View account balances and recent transactions without having to log in on your mobile device.
View your expenses and income, set up a budget, and create savings goals.

Security

NASB is insured by the FIDC, with standard $250,000 insurance for all customers. The NASB website contains a section with detailed answers on everything to do with privacy and security. NASB offers a multi-layered security tool for its internet banking and bill payment system. This tool monitors your account for any unusual activity, so be ready to answer validation questions when logging in from a computer NASB doesn’t recognize.

Conclusion

Overall, NASB offers an excellent range of online and mobile banking features. Online banking customers don’t get access to all the things that in-branch customers have access to, such as CDs. Despite this, NASB still offers more functionality than most other online banks. Perhaps the best thing about opening an NASB checking account is it gets you access to a whole range of third-party services. These include discounts from retailers, cell phone and identify theft insurance, roadside assistance, accidental death coverage, and health savings. All in all, NASB offers a more extensive list of features than most other online and mobile banks.

Written by

Bestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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2 years ago

Very Positive Experience

E-sign up was seamless and questions through messaging were answered within minutes. This along with a top notch rate places this organization in a very favorable light. I will be recommending their services.

Kenneth Lowe

3 years ago

Wouldn’t recommend

Sorry but service is just awful.

Mark

2 years ago

Didn't know what a barndominium was… I

Didn't know what a barndominium was… In an effort to keep this short, sweet and to the point don't deal with a mortgage company that doesn't understand real estate. We decided to give our business to North American Savings Bank because of the perceived large offering of products for mortgages. To set the stage my wife and I have credit scores at or above 800 no consumer or auto debt and the only debt we have are two secured mortgages that have rental income that more than cover their costs. We own three properties one residential, one rental and one commercial, With a total equity north of $1.3 million. We started our mortgage journey with Dirk kiser (loan officer) and explained to Dirk that we were looking at and had made an offer on a property consisting of 95 acres and a barndominium. We gave him the listing information and discussed what that property was and what our intention is. You would think that if there were any concerns with this type of property we would have been alerted at that time or shortly thereafter. That was not the case, in fact we made it all the way up to four days prior to the closing when we were then told that they did not have a product that fit our property. We are now at risk of losing a property that we had searched three years to find because of the ineptitude of one individual with the inability to know his products and real estate in general. If you are looking for a property that doesn't fit the cookie cutter 3 bedroom 2 bathroom house in suburbia do not and I repeat do not waste your time and money with this company. To sum things up Dirk made it very clear that he and North American savings bank takes no responsibility for us losing the opportunity to purchase this property. Thank you NASB for wasting our time and money.

Tate Buffington

3 years ago

WORST MORTGAGE LENDER EVER. Veterans Run for the Hills.

WORST MORTGAGE LENDER EVER. I have unfortunately been a NASB customer on a VA Loan for over 3 years. They have continuously caused problems and refuses to own up to their own mistakes. They constantly raised my escrow amount each year beyond what the cost of property tax and insurance is. Most recently, they paid the wrong insurance policy! They paid the insurance policy for a property they do not have the loan on. That property is through another lender. This caused my monthly mortgage payment to increase ~400$. They asked that I "pay the increased price" until they could figure the issue out. It took 3 months. I just refinanced through another lender. Save yourself the headache and go elsewhere from the start.

Eric G

3 years ago

John McKim is a thief

John McKim is a thief. We went with him to buy our first house. He advertised a fancy low rate and credit at closing so we went with him. He had 45 days to meet closing but can't even meet that. We had to bug him repeatedly to get the appraisal scheduled even though we paid for it over a month before closing. He waited several weeks to finally get it scheduled so then it had to be expedited. He wanted to charge us the fee to have it expedited but we complained about that so he claims the company with reimburse us at closing. Now they are telling us that we wont get the appraisal back before closing so we will have to push it back. He has been horrible at communicating with us so we constantly have to call him to find out what is going on with the process, usually to learn that there is a problem. This have been a living hell for us. Buying a home for the first time should be a good experience, not hair-pulling. I would never recommend him or this bank to anyone looking to buy a home. Run away fast!