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Mercury Review
Business checking for startups and growing companies
Reviews 597
Mercury
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Mercury
Mercury
Great
Reviews 597
Michael Graw
Nov. 15, 2022
2 min read
Michael Graw
Mercury Summary
Mercury is an online bank that offers high-tech business checking and savings accounts for startups and growing companies. The bank charges zero account fees and doesn’t require a minimum deposit. You can request physical debit cards or create your own virtual cards for employees. Mercury also offers an API so you can integrate your bank account with the rest of your business software.
Pros
  • No account fees or minimum deposit
  • Virtual debit cards for online purchasing
  • API for custom software integrations
Cons
  • Customer support by email only
  • Only accepts incorporated businesses

Mercury at a glance

7.2
Editorial score

Fees?

No fees at all
10.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
10.0

Customer service

Limited customer service
4.0

Online experience

User friendly site with full online banking capabilities
8.0

Mobile experience

App only available on iOS/only Android
4.0

Mercury Mercury Visit Mercury

Advantages Over Traditional Banks

Mercury does not charge any account fees or require a minimum deposit to open a business checking and savings account. There are also no fees for check or ACH transfers or for receiving a domestic or international wire.

Another advantage to Mercury is that it takes a software-first approach to banking. You get access to Mercury’s API, which enables you to build custom integrations to link your bank accounts to the rest of your business software. Mercury also supports premade integrations for Plaid, Stripe, Gusto, Quickbooks, and eCommerce payment processors like PayPal and Shopify.

Cutting-Edge Banking Services

Mercury has several high-tech features, including the ability to create virtual debit cards for your employees. These cards can easily be used for online purchases and are simple to activate and deactivate from your account dashboard. You also have tight control over users’ access to your online account, and can use Mercury’s API to write custom rules for how employees can use your virtual debit cards. 

Mercury also offers a feature known as Mercury Treasury, which enables you to invest money in your savings account in short-term bonds and government securities. You can customize your portfolio to suit your cash flow needs, and Mercury estimates that you can earn interest up to 0.14% APY. You can also set up custom rules to control how money flows between your Treasury portfolio, savings account, and checking account.

Traditional Banking Services 

Mercury does not offer any traditional banking services. The company does not have physical locations and does not offer a network of ATMs. Mercury also does not offer business credit cards at this time.

Interest Rates and Fees

Mercury doesn’t charge any account fees and doesn’t require a minimum deposit to open an account. The only fees you could pay with Mercury are a $5 fee for sending a domestic wire and a $20 fee for sending an international wire. These fees are waived if you have a Tea Room account, which requires a $250,000 minimum balance. The Tea Room account also gives you access to Mercury Treasury.


Minimum DepositAccount FeesTransaction FeesMercury Treasury
Standard$0None

$5 sending domestic wire

$20 sending international wire

No
Tea Room$250,000NoneNoneYes

Customer Service

Mercury offers support by email only. The company typically responds to messages within several hours during weekdays and within 24 hours on weekends.

Email: help@mercury.com

Mobile App

Mercury has a mobile app for iOS devices, but not for Android devices at this time. The app enables you to monitor your account balances, track and search your transactions, and create and manage virtual debit cards on the go. You can also deposit paper checks using the mobile app and transfer money between your checking and savings accounts.

Security

Mercury uses encryption on all web pages and stores your account password using the ultra-safe bcrypt algorithm. The company never stores your debit card number in your account dashboard and uses additional encryption for sensitive information like social security numbers. Mercury also requires that you use an authentication app for two-factor authentication instead of SMS, which could be compromised.

All funds you keep with Mercury are stored in FDIC-insured bank accounts.

Mercury Mercury Visit Mercury

Summary

Mercury offers high-tech business checking and savings accounts built with startups in mind. This online bank doesn’t require a minimum deposit to open an account and there are no account fees.  The bank doesn’t have physical locations or traditional banking services. However, Mercury makes it easy to manage your company’s spending with virtual debit cards, flexible user permissions, and an API for custom integrations. Companies with more than $250,000 in deposits also get access to Mercury Treasury, which offers interest up to 0.14% APY.

Methodology

This review was created based on Mercury’s website and an email to Mercury’s customer support team.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about Mercury
Mercury
Great
Reviews 597
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Excellent
65%
Great
6%
Average
3%
Poor
4%
Bad
22%
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douglas
4 days ago
Love Mercury!
Love Mercury!
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ruben munoz
5 hours ago
Tengan cuidado con comprar home owners…
Tengan cuidado con comprar home owners insurance con mercury, cuando la ocupan van y luego no te cubren dicen q la construction esta vieja,yo lo pensaria dos veces antes de comprarles aseguranza a mercury pa mi casa
A
anonymous.
2 days ago
Terrible customer support. Absolutely zero customer support.
I wouldn't recommend Mercury to anyone. 1. Customer support takes forever to respond. If you open an account with any other bank, you can just go to a local branch or call 24/7 customer service line. There's ABSOLUTELY zero support when you have a question and customer service takes 6-8 hours to answer questions and their answers weren't even helpful. Templated answers with no real solutions. You have to ask follow up questions and they take 6-8 hours in between to get back to you. 2. Domestic wire transfer usually takes a few hours to receive. Apparently, it takes this bank 1 full day. If you were closing on a real estate deal, you're screwed BIG TIME. 3. They just change rules/policies as they go which is really annoying. When you need help, as mentioned in point #1, nobody cares about you or your money, or your business, really. Lots of lip service. I used it last year and absolutely hated it. We closed it within the first 2 months and transitioned back to a well-established bank. Then we merged our business and the next group of investors wanted to use Mercury, so I thought okay maybe the product got better this time. No, my second round of experience is just as bad as the first time. If the product team wants to reach out, I will talk to them and tell them how I feel. As far as the product goes right now, I will not recommend Mercury to anyone else.
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billy
3 days ago
Slow customer support
Slow customer support. I’m not used to slow support. With big banks they have live chats or customer support I can speak to. This would be hours of waiting or waiting for an email response.
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gabriel harry
4 days ago
told me i would no longer be able to send money online
They declined my transaction without explanation and told me i would no longer be able to send money online. i taught i lost it all not until ...$rEF$.....0rGcompany got my money from them. why put people in such situations
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sabrina
6 days ago
I opened an account with the help of a…
I opened an account with the help of a service provider. It was quiet and fast. Fees are low and App easy to use. The only thing I don't like are the questions for each transaction.
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heinrych
7 days ago
Yacht Management Company
Great product! Great customer service! Strongly recommended.
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steve mcalister
14 days ago
Doesn't take disputes seriously. Criminal.
Have banked with Mercury for a little over 6 months now, started out ok, but then I had a disputed transaction from a company , Smiths Springs, that did not deliver a product for $260 that my Mercury card was charged for. Mercury has a 60 day time limit for disputes and I initiated the dispute within this time frame, however by the time I had gotten it through to them that I had heard NOTHING from the merchant , no invoices, no delivery dates etc (which Mercury requires for a dispute) Carlos calmly told me that by now the dispute was over the 60 day time frame and nothing could be done about it. So it's ok with Mercury for someone to charge your card, deliver nothing, and get away with it. Criminal. Am closing account.
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michael cassilly
15 days ago
STR CAPITAL LLC: US Solar Supplier
STR CAPITAL LLC: I'm left deeply disillusioned by the conduct of Mercury, an institution I once held in high regard. The company's reckless disregard for customer communication and service has inflicted substantial disruptions on our business, causing harm that could have been entirely preventable. Without any prior communication or warning, Mercury unceremoniously closed our account, leaving us scrambling to reorganize our finances. The lack of transparency and unresponsiveness were shocking; we were left without explanations, apologies, or solutions. Their actions reek of unprofessionalism, showcasing a startling lack of consideration for their clients. Their decision to disconnect us from the portal caused us to lose access to our funds, a predicament that proved exceedingly inconvenient. The inability to transfer funds put us in a precarious position, endangering the financial stability of our business. The timing was particularly unfortunate, as the closure coincided with our payroll day. This resulted in a stressful situation for our employees, who were left anxiously awaiting their wages. Despite repeated attempts to resolve the situation and regain control of our funds, Mercury has remained uncommunicative and non-responsive. Our pleas for assistance and instructions for a wire transfer have fallen on deaf ears. This situation has exposed the apparent gaps in their customer service, revealing an unsatisfactory level of care for their clients. Our experience with Mercury has been a lesson in disappointment. Their mismanagement of our account, along with their indifference towards customer care, has led us to question their reliability as a banking institution. As such, I encourage other businesses to exercise caution when considering banking with Mercury. Rating: 1 Star (Wish there was an option for zero stars)
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lavan c.
15 days ago
Best banking
Best banking, low fees, great app and customer support!
E
eduardo
21 days ago
very good tool.
very good tool.
I
isaac
24 days ago
Awesome. Once you get used to Mercury you can't go back!
Mercury is the best banking experience I have ever used, bar none. Without any sacrifice for security (strict KYC and 2FA log in off the shelf), all the processes happen FAST while in a traditional bank you are left waiting for weeks, plus the staff is super responsive if you ever need anything.
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sony lagol
24 days ago
Buen banco digital
interfaz de usuario muy amigable las veces que me contacté me respondieron rapido
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evelyn rodriguez
25 days ago
America is the past. Take your startup to Singapore
Tip for entrepreneurs: don't leave more than a thousand dollars in your mercury account as they will block access to your money whenever they feel like it. They'll entice you to deposit a million dollars with their Treasury and credit card offers, but don't fall for it. It's all a scam to grab control over your money. Given that this "bank" is run by a guy from Pakistan - the global hub of money laundering and terrorism - what else can one expect? America is the past. Take your startup to Singapore. No BS, no bullying over there.
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blaine
a month ago
Good, I guess
The website is really easy to use and in theory Mercury can do everything I would want it to. I scheduled a transfer from my personal banking account to my business account upon opening the account. It's cleared my personal account but it still hasn't been cleared by Mercury. They sent me an email to rate Mercury, but I can't do anything with Mercury because I have $0 in my account. No complaints other than I can't use it, so I don't really know how to effectively rate it. Maybe they should send the request to rate it after you actually have money in your account.
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josé emilio
a month ago
Estoy teniendo una atencion excelente y…
Estoy teniendo una atencion excelente y contento de haber tomado la decision de ser vuestro cliente Saludos !!!
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mohamed amine
a month ago
Good
The support and the facility of registration is very interesting
R
rachida cfo
a month ago
Mercury has been a game-changer for our…
Mercury has been a game-changer for our business, providing a seamless and user-friendly banking experience that has allowed us to expand our operations beyond geographical boundaries. Thanks to Mercury, banking has become simpler and more convenient, giving us the flexibility to focus on scaling our business without worrying about the hassles of traditional banking. We're grateful to have a banking partner like Mercury that empowers us to overcome distance and geography barriers, and we highly recommend it to other businesses looking for a modern banking solution.
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dylan
a month ago
Very easy to setup
Very easy to setup. No hassle, thank you. And the only downside is more my fault than yours, but it wasn’t obvious that I can’t use a Registered Agent’s address as the legal address of the business. Just something I had to learn for myself.
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andres
a month ago
The best
Mercury is the best banking platform I’ve ever used. If they had a personal banking platform I’d switch too. It has the cleanest interface out there in terms of design and build quality.
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nick
a month ago
When you said it was going to be easy…
When you said it was going to be easy to get started, I didn't realize you meant this easy.
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d. ryan
a month ago
Best online business banking experience…
Best online business banking experience you will ever have. Period. Especially for growth startups. (And I've tried them all, Mercury wins by miles. Much better than Brex also, which is way over rated.) Perfect, 10 out 10. Couldn't be happier.
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john
a month ago
Don’t expect to get approved
They reject legit companies for no apparent reason, no explanation given. Look elsewhere, Doola Banking is a great alternative that we had great success with.
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branden
a month ago
A fantastic bank (technology company)…
A fantastic bank (technology company) that makes the process easy to manage accounts. We feel confident in this banking partner and would recommend to other companies and customers we work with.
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aisi
a month ago
Chashier's Check deposit taking so…
Chashier's Check deposit taking so long....
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kunal timilsina
a month ago
This is a scammer bank please do not use
This is a scammer bank please do not use
R
ricardo
a month ago
We are moving most of our business…
We are moving most of our business accounts to this bank, the easy of doing transactions makes Mercury a must have for any business!
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santiago
2 months ago
The support is fast and friendly
The support is fast and friendly. Requests are resolved quickly and efficiently
M
matt m
2 months ago
Signed up process inefficient
Signed up, made two transfers and both are still pending. Can’t use the account
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francene miley
2 months ago
I'm pretty happy so far (been using…
I'm pretty happy so far (been using Mercury for 4 weeks now) but reading all the negative reviews I'm getting a little anxious about my account tbh.
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muhammad rauf
2 months ago
This is very good side you can check…
This is very good side you can check the more detail you can find the everything this app very easy full use very easy
H
haji
2 months ago
Loving this banking experience
Loving this banking experience, very user friendly and simple to use. Def. beats most of major big banks.
R
roy
2 months ago
Great business start up bank
They are very accesible and the process is straight forward. Great bank to start and we will see what else comes next with mercury.
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master instructor travis johns
2 months ago
Definitely recommend Mercury
Easy to use, mobile check deposit which is very important for a company/private school as ours, very convenient for remote companies that spend 80% of the time remotely teaching away from your home town. Very useful and would recommend this to any business needing they services. Northwest Survival School
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david
2 months ago
In general good
So in general I have good experience with web app and mobile. But I didn’t do much yet. I only used deposit flow so can’t tell you much. But overall your design, UI, logo, flow in apps and performance feels pretty smooth. Thank you, respect to dev teams.
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lm
2 months ago
Opening the account was very easy
Opening the account was very easy, even for a special case like mine. I still haven't made full use of the account, but looking forward to manage my business with the many tools available.
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benjamin
2 months ago
They opened the account instantly and…
They opened the account instantly and shipped me a debit card the very next day
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melissa
2 months ago
Excellent
Excellent, quick, and easy to use
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customer peter
2 months ago
Not bad for us so far
Many bad reviews. I can not see why. "No phone number" - not true. For a card verification I was on a conference call with them and they confirmed and the 4 digit USD payment wend thru. The initial application process was a little bit difficult but nothing we could not manage. I think their banking website is OK. It does all we need. I have to admit we did not try any international payments (only by card and US ACH payments) and incoming payments are not exactly high volume, usually 4 digit amounts from well-known platforms. We had some unauthorised transaction on a card (no clue how the companies got the card details), but it was all handled OK by Mercury. The monthly card limit of $5000 is a bit unpractical at times.
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keith
2 months ago
I can't wait 5-7 business days for my…
I can't wait 5-7 business days for my checks to clear from my customers and expect to start buying supplies right away.
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megan
2 months ago
It's been over a week and our funds are…
It's been over a week and our funds are still not available.
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akmal yousuf
2 months ago
Well, Thats one way to scam people. They are going to be on news soon.
One thing I have learned from Mercury is that they have the best strategy to scam people. There is no Accountability. I know what they have to say about this review that they have internal factors and all. Oh bdw, Let me tell what they want, They want no wires outside of your organisation, believe it or not, They dont want it, you have meditate and ask god to generate the amount and then it should be generated inside of the bank account, I know it is lame, but this is what they expect. Please don't bother replying, I promise, Mercury is going down, and the only goal i have now, is to bring it down, because they scammed me, and tons of other people. bdw i got wires from business into my account. So Mercury is getting paid. After all this i know what they have to say, The best way to Scam people. "Hello, and thank you for your feedback. Our team reviews each application thoroughly and takes a holistic view of your business and information. Approvals or rejections are based on a variety of internal factors."
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sean
2 months ago
Deposited funds are STILL pending and unavailable
I deposited funds into my new account and they are still pending almost a week later. I have not received any information on why the funds are still unavailable and this delay is FAR longer than any expected delay. I joined Mercury for fast easy banking for my startup and now Mercury is officially slowing me down...WAY DOWN. What is going on and why?
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lauren schart
2 months ago
Horrible. Horrible horrible
The worst most worst business banking I've ever been business banked with. I do have to tell you I had a dispute. My card and account was compromised. I asked for help for weeks and got none and when I finally did get somebody to email me back the compliance team emailed me and said my account is closed due to whatever whatever. Hello, I've been doing business within my small business for years and never had this problem. It's not my fault that mercury is not a secure system and all the money that it was stolen from me is being refused to give back to me. If you can't handle your disputes, why being business and state the things that you state I think here real soon. Couple more people. Mercury will be in for a class action lawsuit because I was ripped off for God only knows how much and I provided then the proof everything was from another state and they told me to get in touch with the merchants. What are their merchants going to do? That's why you have a bank or a business thing in plan so it can cover this type of stuff. It says it does but it doesn't stay away. Stay far far away from mercury
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ken kaufman
2 months ago
How can you be a bank with No phone…
How can you be a bank with No phone number. Went through a lengthy application and loaded up all sorts of sensitive data about company and founders. Ready to send them a check to deposit and no phone number, no reply.
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tired_of_bad_companies
2 months ago
Not a real bank. It should be illegal that they advertise themselves as such.
Mercury is a software, not a bank. They rely on a real bank for anything that a bank would normally do. However, the distinction is they are wildly handcuffed when performing standard banking operations since they have to take it to the real bank they partner with and ask "pretty please with sugar on top" for everything. This is most prominently an issue when you are trying to pay people or vendors. Have an invoice for $2700 for some parts from a supplier. NOPE, you can't pay them because sending that amount of money via check, ACH or wire is a security risk. For who? No one was able to tell me. So, unless you are a business that brings in no revenue and has no expenses, this is not the software (pretending to be a bank) for you. If you have any meaningful expenses outside of a debit card, you will get burned and it will be frustrating. I am now trying to close my account and the tell me I need to "withdraw my funds first." Ah god the hilarity when I go to withdraw my funds only to find out the withdraw is "above my limit" and to contact support. Mercury is terrible. All banks are terrible. But these guys add a bunch of additional frustrations that even the regular banks would never do.
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barbara deloris walker
2 months ago
Stealing my money
While I didn’t keep proceeding in details about Mercury’s horrible and hostile treatment toward my up and coming business Barbara Deloris Walker LLC, I have no other choice but to do an update about this abusive company. On February 28, 2023 I remote deposited a $70,039.29 cashier check from my own bank account Bank of America, then I remote deposited a $90,000.00 cashier check from one of my clients. Both of good standings. When I applied to Mercury they asked if I do crypto currency, I answered yes. I do investments with Kraken Pro for my clients. I am a company in good standing with Illinois having been since September of 2020. I’m also a good citizen of the United States of America with grandchildren, great-grandchildren, a son and a husband of 45 years. Plus I’m a published author. And I am a very active and busy business owner trying to grow my company. Now I’m caught in a battlefield with this awful and hostile company called Mercury.com. Why are they so hostile towards me??? They never told me why they are holding my money. They never told me why they are ignoring my complaints. They simply said they do not have to have a reason to do what they are doing. This is awful and wrong. They are still holding my money to the total of $160,039.29, this does not include funds they have illegally forced to be transferred to them from my other investment account that was linked to them. Also there’s no response from them. This company knows what I’m talking about and there’s no need for them to act like they don’t know. I’ve called, emailed all with no response. They have even blocked my phone number from calling them. And THIS IS CALLED DOING BUSINESS? I’m sure they have someone name Artemis hiding somewhere in there. I’m also sure they have already heard from my lawyer. Barbara Deloris Walker LLC Barbara D. Walker
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mike
2 months ago
Review for mobile depositing checks
Transfers coming in and out were handled very quickly. However, the process for depositing mobile checks is more cumbersome than any other bank that I have ever used. The entire process is very time consuming from the user point of view and it takes a very long time for it to actually show that it was deposited into the account.
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pablo massana
2 months ago
wonderful experience
wonderful experience, simply you can not compare to banks
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shahid sharif
2 months ago
if you use this bank you got problem for sure
I am writing this review to express my disappointment with this bank's services. Recently, my account was blocked without any prior notification or explanation. Despite my attempts to contact their customer support team, I received no response for an extended period of time. This has left me feeling frustrated and helpless. Furthermore, I have found the customer support service to be pathetic. The lack of timely and helpful responses to my queries has caused me significant inconvenience, especially with my payments being stuck. This level of service is unacceptable from a bank that claims to provide reliable and efficient services. As a result of my experience with this bank, I would not recommend them to anyone. Their lack of transparency, poor customer support, and unprofessional behavior has caused me significant distress. I strongly advise anyone who is considering using this bank to think twice before doing so, as their services are unreliable and untrustworthy. In conclusion, I would like to urge this bank to take their responsibilities seriously and provide better services to their customers. It is essential that they improve their communication channels and customer support services, and be more transparent with their account blocking policies. Until these improvements are made, I will continue to advise against using their services.
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barbara deloris walker
3 months ago
I was hoping I would give Mercury a…
I was hoping I would give Mercury a good rating, but after having such a hard time these past few weeks, I have to tell the world why I am disappointed with their service. I deposited a $70,039.29 cashier check from my own Bank of America business checking account that they to this day are holding hostage. The cashier check was remote deposited on February 28,2023 and I also remote deposited $90,000.00 from one of my clients. Which they are also holding hostage. A total of $160,039.29 are unlawfully held and not returned to me even after repeatedly emailing them, calling and posting on my social media to them, but they keep ignoring my complaints. Their reason for closing my account with them, “We do not have to have a reason.” They said. Whoa. I have not received any of my money as of March 21, 2023. They are ignoring me and that’s not good for my business.
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ben
3 months ago
Super easy and straight forward setup…
Super easy and straight forward setup process including easy links to send to partners/co-founders/etc. for account owner set up. Easy initial transfers and great options for tech-savvy startups and providers.
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jonathan rix
3 months ago
Helped us open a new business account…
Helped us open a new business account within 1 working when SVB went into receivership. Extremely responsive and great platform.
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ahmed orashy
3 months ago
Ahmed orashy
Very bad experience. They declined to open new account without any reason
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candice williams
3 months ago
0 stars is more accurate
0 stars is more accurate. I feel bad for their tier-1 employees, the hell they must endure… Hope they get paid well but doubt it.
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ms technosphere
3 months ago
Mecury bank is a scamfor businesses
They closed my account and stole my revenue. They never bothered to reply to my emails and neither call me for any info.
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erika harris
3 months ago
Got scammed and they refuse to help
I pay my bill every month. A company scammed me in August 2022, filed a dispute, sent all the information to support my case. I made several calls to mercury with no success. Just received a letter this week ( 5 months later) stating they overturned my dispute and closed the case. False statement of they never received information to support my dispute. That is a lie, and spoke to several reps stating they received my documentation. Made a final attempt to talk to a supervisor, and of course not possible. I will be closing my account. If a company scams your customer, you should have their back. Your losing my business for sure. Don’t use this card service !!!
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j. f.a. bronzareformado
3 months ago
Mercury, mejor evitar usarlo.
He enviado todos los documentos que me han pedido y no han aprobado mi solicitud, si no aprueban mi solicitud en la que todo está como a cualquier banco le gustaría, ¿de quien las aprueban? Edit: From 1 star to 2 Star. After few emails and lots of documents they approved me. So far this give them a couple stars, I will update this a couple months later.
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badday tv
4 months ago
They declined my open account request without no reason
They declined my account open request without no reason. I am running a company generating good income and I have them every single legitimate document, suppliers and customers from UK, China and States with every other single detail and who I am working with. Leave them.
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simon
4 months ago
Transfers are taking a lot longer then…
Transfers are taking a lot longer then I expected.
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haritha
4 months ago
Wire transfers too slow.
Wire transfers too slow.
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christian
3 months ago
made it very easy to migrate after…
made it very easy to migrate after reorganizing. very helpful!
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alex
4 months ago
so far so good
best ui in the game
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kevin
4 months ago
Business Owner
Easy to setup and use. Onboarding is easy.
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caring lenders
4 months ago
Set up and Ease of Use
• Very easy to set up • Simple interface which is pretty intuitive. • Opportunity for you: In excel downloads, include the cumulative account balance. Currently it only shows the transaction and its hard to reconcile back to the account unless I snapshot current balance and check this against a calculation I have to add to my excel download of the balance.
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pablo malacara
4 months ago
Login not working
I tried several times to access my accounts and no response. I am stuck with my money in their accounts without being able to login. Just say "we cannot connect to our servers.."
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omid
4 months ago
Love Mercury
Love Mercury! My new favorite business banking!
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allie
4 months ago
Pretty responsive to questions
I was attracted to the terms offered and read reviews and compared to other accounts. It was important to me that they have a responsive team - so before I joined, I bamboozled them with questions from Feb 7 to 10. They were pretty responsive and friendly too. That cinched it as I know if I have any issues, they will respond well in the future.
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gordon
4 months ago
Wonderful UI/UX
Onboarding and getting setup was extremely low friction. Setting up the virtual debit card was also a quick way to feel like account was real after being approved. The user interface is what all banks should aspire for. Well done!
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dc
4 months ago
You were very responsive and made it…
You were very responsive and made it very easy to open a new account!
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umut
4 months ago
Mercury is working quite professional…
Mercury is working quite professional and their customer services are top notch. After providing the required docs my account was opened seamlessly and it is also very easy to navigate around the site. Thank you for the quality service.
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diane
4 months ago
I wanted to close my Wells Fargo and so…
I wanted to close my Wells Fargo and so after some research it was down to this online business bank and another one. I decided to go with this one because they said it would only take 10 minutes to apply. Complete lies. After 20 minutes of filling out page after page and still not being done with their "questions", I decided to go with my second choice. It was a much easier, faster process.
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mario
3 months ago
I am attempting to set up an account…
I am recvising my review since I did finally get connected and out of all options, Mercury is the only one that did fially pull through and I was able to set up a business account. Let's see how it goes when the business is operating for a while (If I can bosst them upo to 5 stars)
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yuriy
4 months ago
prompt and professional customer…
prompt and professional customer support and knoweldgeable account manager Fauz.
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andriy from plai
4 months ago
Love it
Love it. The best banking service for startups on the market! Highly recommend!
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david
4 months ago
Taking a really long time to transfer…
Taking a really long time to transfer the first funds in even though they’re already removed from the sending account. Issues with shipping debit card too
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johnny b.
4 months ago
Mercury Bank is a refreshing experience…
Mercury Bank is a refreshing experience of what modern banking should be. The onboarding was streamlined and the website/app are easy to use and offer many advanced features.
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jeff
4 months ago
The application process was… SIMPLE!
The application process was straight-forward and user-friendly. I'm brand new, but so far so good! The mobile app seems very easy to use. My only hiccup is, short of going into our current bank to do a wire transfer into our new Mercury savings account, I found the best way to move funds in bigger amounts is to write a check from the other account and do a mobile deposit through the app. It seems the max. is $5K per day, so I'll just keep doing $5K chunks each day until we get all the funds transferred. Thank you for making your processes simple.
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greytgoodman
4 months ago
Horrible banking experience
Horrible banking experience. I signed up for Mercury to help run my checking account for my new business. I had my first check to deposit and their system did not recognize the routing / account number. I proceeded to resubmit pictures of the check at least 8 times. I then went to their customer service and the best thing they will do is answer a chat within what they claim to be 2 hours. I tried for 2 days to get them to help me deposit one single check. There was no number to call, no actaul live chat, just a 2 hour response from one of their team members in which they provided zero helpful information. Running a new business is stressful and your bank should make it easier, not harder, to run your business. Worst banking experience I have ever had by a mile and expect to ever have. Other than that, there was a huge problem with connecting Mercury to my CC company as well. Would NOT recommend for anyone starting a business.
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shahar
4 months ago
very easy onboarding process
very easy onboarding process
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john
4 months ago
My deposit into Mercury left my bank on…
My deposit into Mercury left my bank on 1/27 and is still not acccessible in Mercury…
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zachary
4 months ago
While we loved our local bank
While we loved our local bank, they weren't tech enough for us. Everything had a fee associated with it. Why should I have to pay $9.95/month to let my bookkeeper in? With Mercury the UI is great. My bookkeeper can get access for free and we've already used the Slack perks.
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joel
4 months ago
Satisfying
Mercury has hit every box I was looking for in an online technology driven bank. Their CS has been quick and helping with accommodating responses to the questions asked. I’d like to see a quicker processing of ACH from linked accounts and a higher transfer rate from day 1.
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christine
4 months ago
It was super fast and so easy
It was super fast and so easy
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henry
4 months ago
Misclassified Our Corporate Structure, Cost Us $10k+, Offered No Restitution
Bank was completely unable to manage our company's conversion from an LLC to a C-Corp (which is embarrassing for a bank that was created to help startups). I attempted to handle this the moment we converted, and found out 2 months later that the rep that we had previously spoken to had done the wrong thing and had been let go for not following procedures (though, the fact that they did not go back and audit that rep's previous actions to make sure there weren't other mistakes is also a terrible sign). Because of this issue, I found out 2 months later that our account was ineligible for their interest-generating treasury product. At that time, I was told that in order to qualify for it, we had to create a new account and close our current one because they couldn't handle the conversion from an LLC to a C-Corp. Mind you, this was in the middle of our fundraise, when we had sent wire instructions to our investors, and Mercury was telling us they made a mistake and that we would have to change all our account info (that they said would take over a week). Then, last week I spoke to another rep who said that the previous TWO reps were incorrect, and that they can follow a different protocol to convert us in their system from an LLC to a C-Corp. Then, after the third rep told me that they were able to convert us and submit our application for the interest-product, I found our days later from a fourth rep that our application had been put "on-hold" because they were confused about the LLC to C-Corp conversion. Now they claim that the application has been submitted and that it will take another 2 weeks to review it. At a certain point, the lack of transparency, protocols, or even remote desire to take responsibility for the incompetency is indicative of a company who does not care about their customer experience. Because of all this, we have missed out on $10k+ in interest, which Mercury told me they have no responsibility for or intention of trying to make it right in any way. As of now, we are still not on their interest-generating product, and are switching to a new bank. When in doubt, go with the established banks who have tight protocols, experienced representatives, and actually care about customer retention. This was a huge time sink for me, and ultimately cost us a lot of money.
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jason
4 months ago
Slow bank transfer times compared to…
Slow bank transfer times compared to other banking solutions. Interest rate is much lower than Amex Banking. I do like the app and functionality.
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miriam
5 months ago
Very impressed with Mercury so far!
Very impressed with Mercury so far. I just started using it for my small business, and I love it's capabilities, ease of use, and intuitive user experience. It has great branding to boot.
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nathan
5 months ago
No way to connect a bank account other…
No way to connect a bank account other than Plaid, long wait times for check deposit, etc.
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bojan sekulovski
5 months ago
THEY ARE A COMPLETE SCAM!!!
When I started using them as a fintech solution they were very supportive and they gained my trust which was my grave mistake. After a while, when I began to have more business and my transactions increased, they started mailing me asking me things banks usually don't do, which is not their business. Anyway, I was collaborative with them all the way and provided them answers and documentation required when they suddenly decided to shut down my account without any warning and they stole my money. THEY ARE A COMPLETE SCAM. I really don't know how the THIEFS they called COMPLIANCE TEAM can sleep at night robbing people of their honestly earned money.
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tanvir nahid
5 months ago
I am using mercury’s business bank…
I am using mercury’s business bank which I got from stripe. Everything is fine but the card they promised to send me, never got into my hand.
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çağdaş acar
5 months ago
All dno customer support. no answer.ocuments belonging to my company…
All documents belonging to my company have been sent in America. mercury bank stated that it does not accept official documents. They said they will not activate my account. there is no interlocutor. What does the problem say? my company address. my company documents I sent a certificate. but they don't open. No explanation why.
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herson
5 months ago
Everything takes too long to process and there’s no feedback on what’s going on
Everything takes too long to process and there’s no feedback on what’s going on. It took several days to open up the account and then it’s taken 5 days and counting to move money
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asma mahmud ena
5 months ago
New Scammer Stay away!!
they will suspend your account and then will not return you , they are thief And a New Scammer . New Scammer Stay away!!
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kalie johnston
5 months ago
This was very difficult process to set…
This was very difficult process to set up account, took week to verify funds.
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r bhattacharya
5 months ago
This is worest bank ever/ never ever relay your business on them
This is worest bank ever. No customer care only mail support. Any time they can close your account without giving any notification. Other custome please aware. do not relay on this bank.
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jack
5 months ago
Dispute Requests will not be honored. Find another bank before it's too late.
We got scammed by a tax preparer and wanted to start a dispute on our credit card charges. When we reached out to Mercury, they declined to do it. We never had a dispute request in the past and they did not even start the process. We ended up losing ~$800.
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alexander
5 months ago
Innovative way of bussines accounts.
Until now it has been an innovative experiencie and I really liked the way to open a businnes account that is different form traditional banks, but that have almost the same characteristics but in a ligther way.
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denley macdonald
5 months ago
Difficulties for non-residents
Difficulties with opening accounts for non-residents.
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cv
5 months ago
10/10
He tenido varias cuentas bancarias, pero admito que ésta ha sido la mejor por lejos. La interfaz de usuario es bien minimalista pero tiene todo lo que vas a necesitar usar, por ende vas a encuentrar todo rápido. Lo único que le mejoraría es que lo abran para el público en general, no solo LLCs. Es realmente genial, RECOMIENDO.
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karthik
5 months ago
Physical cheque deposits made virtual
Getting my physical cheque deposited into my Mercury account was a breeze vs. the alternatives of either mailing the cheque or worse personally travelling to the US just for that! The dashboard is easy to use and follow - early days but I'm happy I found Mercury