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BestMoney.com

Found Review 2023

All-in-one banking platform for small businesses

Reviews 299
Found
Visit Site
Found
Found
Excellent
Reviews 299
Katy Ward
Jun. 26, 2023
2 min read
Katy Ward
Found Summary
Launched in 2019, Found allows freelancers and the self-employed to carry out their business banking, keep track of their bookkeeping, and manage their expenses through a single platform. As well as providing you with a Mastercard debit card for business spending, the company offers tax and invoicing tools, such as automatic invoice generation and the ability to pay taxes via the app.

Pros

  • No account fees
  • Credit check not required
  • Excellent security features

Cons

  • No physical branches

Found at a glance

9.2
Editorial score

Fees?

No required or hidden fees
10.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
10.0

Customer service

Early morning and weekend service with multiple communication options
8.0

Online experience

Excellent user-friendly site with full banking capabilities
8.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
10.0

Found Found Visit Found

Advantages Over Traditional Banks 

For many freelancers and self-employed people, Found’s most significant advantage over more traditional banking services is likely to be its lack of hidden and account fees, as many of its competitors impose hefty monthly maintenance or account management charges on their small business accounts. Found has no monthly fee unless you opt to upgrade to Found+, a newly launched paid subscription account, for more benefits.

If you’re concerned about your financial history, you may be reassured to learn that the company won’t run a credit check when you open an account.

Cutting-Edge Banking Services 

Several of Found’s most innovative features relate to its tax and invoicing services, rather than business banking.

One interesting feature is the company’s receipt capture tool, which can help ensure you aren’t caught out by lost receipts during tax season. Its automatic expense categorization feature can also dramatically reduce the amount of time you spend getting your accounts in order. You can, for instance, create customized expense categories relevant to your business in areas such as travel costs and office supplies.

The company’s array of tax-specific tools is impressive. In addition to the option of paying your taxes directly from the app, you can also see an estimate of your tax bill in real time before it’s due which can help you avoid the nasty surprise of a higher-than-expected charge. Furthermore, Found will automatically generate your Schedule C form if you’re self-employed.

Key Tax Features

  • Integrated income tracking
  • Auto-saving for 1099 taxes (i.e. income withholding)
  • Maximize deductions with built-in expense tracking
  • Receipt capture and built-in substantiation guidance
  • Writeoff identification
  • Profit and loss, expense, and income reports
  • Auto-generated schedule-C
  • Annual tax filing packet
  • Live estimated tax bill
  • 1099 sharing

You can also customize your invoices with your business’s branding, which can help create a professional image when communicating with your clients. In addition to this, you can select a payment method for receiving funds. Although this includes credit cards, direct deposits, and payment services such as Zelle, you can’t accept cash payments or wire transfers.

Traditional Banking Services 

When you sign up for an account, you’ll receive a free Mastercard debit card. To help you stay on top of your account balance, Found will send instant notifications of purchases made with your card. You can also use the card to withdraw funds at any ATM that accepts Mastercard.

As you would expect from a traditional banking service, your account will include account and routing numbers.

Interest Rates and Fees 

One of the most attractive aspects of Found is that there are no required fees when you use its banking service. However, you may have to pay a fee to withdraw cash at an ATM using your Found Mastercard. These fees are not set by Found or Mastercard, and are determined by the company that owns the ATM.

Customer Service and Online Experience

You can contact Found over phone, email, or through its online query form. They offer customer service 7am-5 pm on weekdays and 9 am to 5 pm on weekends.

There is also a detailed selection of FAQs on the company’s website, which provides a lot of helpful information about its services.

You can sign up for an account in less than five minutes. After entering your email address into the company’s online tool, you'll receive an authorization code. This will allow you to continue with your application by providing further financial details such as your tax ID.

Mobile App 

Found’s mobile app is available to download from the App Store and Google Play. It allows you to:

  • Lock and cancel your debit card
  • Make tax payments
  • Customize your expense categorization
  • Track and send invoices
  • Generate your profit-and-loss statements

Security 

With security being a top concern for small business owners, entrepreneurs can rest assured by the robustness of Found’s security features.

In addition to a dedicated fraud team, Found 24/7 monitoring service will immediately alert you to any suspicious activity on your account. 

All databases are safeguarded via AES-256 encryption, which provides the highest level of protection currently available. Found also operates with a two-factor authentication system by sending verification codes to mobile phones. 

Accounts at Found are held by their partner bank Piermont Bank, Member FDIC, and these accounts are FDIC insured up to the limit of $250,000, which means that any funds you deposit will be reimbursed up to a value of $250,000 if the company were to fail.

Found also has a detailed privacy policy on its website.

Summary

If you're self-employed and want to save time when organizing your business banking, Found is a great way to streamline all your financial management into one place. While the company doesn't have any physical branches, Found offers many benefits in its impressive selection of tax and bookkeeping tools, and provides comprehensive online guidance that could prove invaluable if you run your own business. Accounts at Found are held by their partner bank Piermont Bank, Member FDIC, and these accounts are FDIC insured up to the limit of $250,000.

Methodology

We compiled this review by visiting Found’s website, contacting its customer service team over email, and reading other online reviews of its service.

Found Found Visit Found

Disclaimer

Found is a financial technology company, not a bank. Banking services are provided by Piermont Bank, Member FDIC. The Found Mastercard ®️ debit card is issued by Piermont Bank pursuant to a license from Mastercard Inc. and may be used everywhere Mastercard debit cards are accepted.


Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She enjoys identifying complex financial trends that make for interesting article topics.
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Trustpilot reviews
See what some customers are saying about Found
Found
Excellent
Reviews 299
on
Excellent
85%
Great
6%
Average
3%
Bad
6%
D
daniel baker
4 days ago
FOUND IS ONE OF THE BEST BUSINESS BANKS AROUND
I was looking for an online business bank that would make a difference I found it thanks Found
c
customer
4 days ago
Secure
Secure, convenient, effective
J
jonathan murray
9 days ago
This is a chance to see your money and expenses grow
Well I would have to say that this app gives me the opportunity to see where my money is going and also manage my money as well, I never thought that this app would help me like it has since I started using it....thanks found your guys are awesome!!!
c
customer
10 days ago
Great experience
Great experience
W
william meranian
10 days ago
Great service
Great service
c
customer melissa
11 days ago
Easy to use Options!
Easy to use , fast service reliable.
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carlos
11 days ago
I’ve been blown away that there is a…
I’ve been blown away that there is a financial institution that provides so many tools, for free. Super clean UI, seamless process to set up even with Stripe. I managed branches for a major bank for 11 years. Found has completely changed my perspective of business banking.
K
kristy jordan
12 days ago
I like how it can categorized your…
I like how it can categorized your spending. Very pleased so far.
c
customer
14 days ago
easy and very informative
easy and very informative
E
evelyn holt
15 days ago
Found is wonderful for all your business banking
For business banking, I have found Found to be the best for all your business banking.
D
dave s.
16 days ago
Customer service was efficient and…
Customer service was efficient and people with strong english skills (because they were native english speakers). Loved being able to be understood in the first communication without having to fight with a non-native english speaker and trying to get them to think for solutions outside the script. Help articles were also automatically provided and thorough. The agent didn’t passive aggressively re-direct me to a help article either which was nice. We all know to look busy business people dont always see the answer right in front of them. So well done on the customer service model.
c
customer
17 days ago
Love it
Love it, love that I can do all my business bookkeeping
J
juan carlos mattei
18 days ago
So far it's perfect and exactly what I…
So far it's perfect and exactly what I was looking for... The only downside is that I can't found my Thinkorswim trading account. I can't use my account for trading stocks and options.
T
tune
18 days ago
The Best
The Best. The card is Everything and more.
R
residual gen llc
19 days ago
Small business friendly…
Easy to use app and small business beginner friendly. Assist with categorizing different debits. A big help to this small business owner !!
B
business owner
19 days ago
Simplistic approach to a complicated…
Simplistic approach to a complicated financial processes.
K
keyshawn d. thomas
19 days ago
Love it at found very prompt
Love it at found very prompt
J
jay
20 days ago
Easy platform to with with.
Easy platform to with with.
G
giovanni perry
21 days ago
Great business asset
Lots of information. Easy to use.
c
customer
22 days ago
Love this app
Love this app
c
customer
22 days ago
I truly appreciate the tax feature as…
I truly appreciate the tax feature as it makes saving and accounting simple.
A
angela
10 days ago
On time in accurate
On time and accurate
c
customer
25 days ago
So far very pleased!
So far very pleased!
M
marsha
a month ago
They are provided me a flex account…
They are provided me a flex account spending, if my funds run low , in which is a good thing
R
ryan
a month ago
The card is execellent
The card is execellent
c
customer
a month ago
Good Service
No hard checks
c
customer
a month ago
You have to pay for a premium account…
You have to pay for a premium account to have above 3 pockets
c
customer
a month ago
I like found just don’t like how it…
I like found just don’t like how it took 10 days to receive my deposit
c
customer
a month ago
I have not had any problems with this…
I have not had any problems with this card yet so I would say that it is ok to have
C
crown
a month ago
Very easy to use,since have been using…
Very easy to use,since have been using found my experience was awesome thank you found am glad I found you guyz.
V
vertoshia
2 months ago
Found is great
Found is great
B
businrss banking customer
2 months ago
Great banking!
Great banking! Simple, straightforward, and designed for business owners on the go. Easy invoicing and fast payment processing. Tax calculations estimated and set aside in a separate account, within your account. This is what every business bank account should be.
T
tony
2 months ago
Found is an amazing company they make…
Found is an amazing company they make using the app effortless invoices are sent fast and easy to create...They assist you with taxes letting you know immediately what you owe and managing that for you
c
customer
2 months ago
Found has been amazing in all aspects.
Found has been amazing in all aspects.
L
letty
2 months ago
Great respond when I have questions
Great respond when I have questions
c
customer
2 months ago
Prompt payment posting for different…
Prompt payment posting for different categories of bills payments and tax documents
T
tricia o
2 months ago
I like the ease of being able to…
I like the ease of being able to categorize money received or spent and having the ability to have taxes estimated and saved for as I go.
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anthony
2 months ago
They will decline your transaction but hold your money for 7 days
I've tried many of these mobile banks; chime, one, porte, sofi, greendot, oxygen, etc and found is by far the worst bank. I just opened my account and put 35 bucks in there. I tried to get gas and the transaction got declined. I see the gas station tried to place $100 hold for the transaction. No problem, I know this is a common practice. However, even though my transaction was declined for $100 they charged my account the $35. To decline my transaction and still take whatever you could from my account sounds almost criminal. What if I really needed gas and that was all my money? I was told it is just a pending hold and should clear in 7 days. I asked them so if I had $99 in my account you're telling if I try to get gas again it would get declined and you guys would hold my $99 for 7 days. They said YES. They also lied and said its on the gas station and how they process things. So i called the gas station and they told me your bank is the only one that can release the hold. Which I believe bc I've gotten gas at this same station with plenty of other cards and this has never happened. Been 5 days now and still waiting for my money so I can close my account. They also have no support on the weekends which is the ultimate red flag. STAY AWAY FROM THESE CROOKS!
c
customer
2 months ago
Because so I love it
Because so I love it
U
ui services llc
2 months ago
Smooth and Easy
smooth and easy to use
D
desired destinations
2 months ago
Found runs a perfectional business for…
Found runs a perfectional business for you and very easy to use stuff like invoices etc
V
vanessa keaton
2 months ago
Easy to use
Enjoying it
c
customer
2 months ago
Easy setup and funding.
Easy setup and funding.
T
thomas skiver ck trucking
2 months ago
I would have to say overall easy to use…
I would have to say overall easy to use easy to transfer funds and pay my employees or customer or receive money from customer they give a good tax breakdown overall little to none fees very helpful thank you fun will be using you in our future continue using in our future CK trucking trucking
c
customer
2 months ago
So far so good
So far so good, I love the simplicity of the app. I am new business owner and I don't need all the extra fluff the other accounting softwares have. So the ability to be able to keep it simple helps older folks like me navigating through the web page.
R
rita daniels
2 months ago
The fees associated with Found!
The fees associated with Found!
c
customer
2 months ago
Nice Found
Nice bank. to make payment and receive payment
T
travishoke
2 months ago
Very supposrtive and if you need any…
Very supposrtive and if you need any direction on how to handle payroll this place is a MUST HAVE!!
A
andrae embers
2 months ago
Excellent and smooth app service
Excellent and smooth app service, thanks much!
c
customer
2 months ago
Excellent, prompt customer service!
Effectively handled all issues.
M
markesha jones
2 months ago
👍👍 👍👍👍😊😊😊 love it
👍👍 👍👍👍😊😊😊 love it
c
customer
2 months ago
I love this platform
I love this platform! It's easy to use with all the tools and set up that you need to succeed in your business!
A
andrea peters
2 months ago
Consistency as it relates to providing…
Consistency as it relates to providing outstanding customer service.
J
jb
2 months ago
Options
There needs to be a better option set for cash deposits.
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melad abdmahmoodi
2 months ago
I still have not resolved my dispute…
I still have not resolved my dispute with your bank but all I can say your system of banking is the best existed ever had. 200 STARS
K
kara danielle
2 months ago
Great company great bank for your…
Great company great bank for your business
B
bnxglobal llc
2 months ago
Great way to keep track of mileage
Great way to keep track of mileage, customers, and taxes. They automatically take the taxes out for you, it’s a great bank for bookkeeping and funds. I think the premium features should be free but in all honesty great bank and best part they don’t charge you a monthly fee like Wells Fargo and those other jokers.😅😏
B
barnard
3 months ago
Great job
Great job, answered all my questions
C
chris n
3 months ago
Love it!
Found has been great in allowing me to not invest as much time in classifying tax right offs and receipts.
c
customer
3 months ago
I love it....period
I love it....period
c
customer
3 months ago
Found makes sure that your money is in…
Found makes sure that your money is in your account on the exact due date🤗
B
b.a
3 months ago
Easy access to my money and it’s fast!
Easy access to my money and it’s fast!
c
customer
3 months ago
The app is an all in one bank account…
The app is an all in one bank account and accountant. I love that I don’t have to think about taxes anymore.
c
customer
3 months ago
I love this bank account It saves me a…
I love this bank account It saves me a lot of time
T
tabitha rains
3 months ago
Great app but does not separate tax…
Great app but does not separate tax Fromm receipts or give the option to manually input such
c
customer
3 months ago
Found makes you feel like you really do…
Found makes you feel like you really do have your own business and they even help you with taxes! Great job Found!
J
jessica s
3 months ago
Great love this bank account
Great love this bank account
K
kim
3 months ago
You've given me no problems
You've given me no problems. Efficient and easy to use.
c
customer
3 months ago
Excellent banking
Excellent banking
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customer
3 months ago
Everthing has been efficient and smooth
Everthing has been efficient and smooth
c
customer
3 months ago
I have no complaints yall are awesome
I have no complaints yall are awesome
R
roc
3 months ago
As a new business owner it's awesome to…
As a new business owner it's awesome to have all my banking and bookkeeping needs in one spot. I love that I get notifications anytime my card(s) is used
c
customer
3 months ago
Receiving funds is V fast and simple.
Receiving funds is V fast and simple.
F
felix duarte
3 months ago
Great
Great, fast and easy to use
S
suzanne
3 months ago
This a new and exciting card to me
This a new and exciting card to me. I enjoy that after every transaction it asks for me to categorize my charges. I also found it interesting to be able to teach the cashier how to load this card at a circle K. I was unsure but after the first time learned the transaction fee comes from the money added, EVEN BETTER! I'm enjoying this new card
c
customer
3 months ago
Seamless experience
Seamless experience. The connection is great. The platform is amazing to use. Everything is organized. But one thing that I wish u had the. Check option. Wish that was included somehow.but overall am happy with found.
C
chris
3 months ago
I've enjoyed using Found.
I've enjoyed using Found.
S
sandra daugherty
3 months ago
Awesome Found
Awesome app so far love it easy to navigate and use thanks Found Creators for and Awesome app and Business Banking App
c
customer
3 months ago
This card offers alot of great things…
This card offers alot of great things aside from just direct deposit.
m
mer
3 months ago
The ease of how things are broken down…
The ease of how things are broken down into categories and labels is what I like the most!
c
customer
3 months ago
This app.was the best thing to help me…
This app.was the best thing to help me with my business finances. If you're just starting a small business this would be a great app to use.
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raven clayton
4 months ago
BE careful FOUND will FIND any reason…
BE careful FOUND will FIND any reason NOT to return your money if its fraudulently or unauthorized had to get Consumer Financial Protection Bureau and the FDIC to do a real investigation on a refund for unauthorized transaction.
c
customer
4 months ago
Getting money from atm was free !!!!
Getting money from atm was free !!!!
c
customer
4 months ago
smooth
Really just like how smooth it is
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shae squire
4 months ago
This Bank has lost my money sent from…
This Bank has lost my money sent from the IRS. The IRS has tracked it to there routing number. I was sent around three thousand dollars from the IRS on my stimulus money which I have not received. They were very unhelpful on the phone when I spoke with them about the matter, and I had been very professional with them on the phone. They refuse to check or do anything for that matter about the money. I get the run around Everytime I call about it. Something needs to be done, I am nearly forced to sue them due to my funds being lost. I don't complain much about any company, but this one is extremely unprofessional, no ethics over the phone for a client that uses their services. I asking why haven't my funds been found yet and why am I doing all the work? Doesn't make sense to me.
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bobby ambrose
4 months ago
It’s a great service that helps you…
It’s a great service that helps you stay focused on what’s important- Your money!
C
cleo charles
4 months ago
I love everything about Found
I love everything about Found it helps me keep things in the right place.
c
customer
4 months ago
Everything You guy's are awesome
Everything You guy's are awesome
J
john r taylor
4 months ago
It a good online bank
It a good online bank
M
mae
4 months ago
Great app for banking with self business
I like the bonus they give after transaction ☺️
c
customer
4 months ago
Excellent bank
Excellent bank
D
deeatta vazquez
4 months ago
I love it so much I wish you guys had…
I love it so much I wish you guys had zelle and overdraft protection
L
livv coffey
4 months ago
It’s been everything for me and my…
It’s been everything for me and my business easier I’ve learned how to be able to actually like not screw up my money and actually make some money even want to see what my profit margin is it see where I’m like to much stuff like that for once in my life actually know how much money was spending on some thing and sometimes I realize it it’s actually a lot
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raven clayton
4 months ago
They will NOT REFUND UNAUTHORIZED…
They will NOT REFUND UNAUTHORIZED TRANSACTION!! I was falsely arrested for 4 days. When my abuser stole my stuck and phone came back and told the police I assaulted him during those 4 days my debit card was stolen and used, items from my home were stolen. They said I was negligent. How I was arrested it's not like they let you get your stolen stuff!
c
customer
4 months ago
Easy to use very happy
Easy to use very happy
T
t barr
4 months ago
Superb
Excellent card Excellent app
M
mary harding
4 months ago
Place is nothing but a fraud
Place is nothing but a fraud. They freeze accounts for no reason, and make you jump through hoops to get back. They deny every dispute anyone makes.
G
g. asbury-covington
4 months ago
Building Solid Biz Credit
I LOVE this Found card app! It reminds me to categorize each purchase and automatically tracks state taxes. I learn of new benefits each time l log on!!!
D
dameion ainsworth
4 months ago
It's great with keeping up with how the…
It's great with keeping up with how the money is being used.
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liz garcia
4 months ago
Great platform
Great platform, user friendly, and superb functions! Will recommend to others.