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Chase Review

Premium bank with online services

Reviews 1,646
Chase
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Chase
Chase
Poor
Reviews 1,646
Ashley Eneriz
Feb. 09, 2023
4 min read
Ashley Eneriz
Chase Summary
JP Morgan Chase, or Chase for short, is a well-known banking brand with locations all over the U.S. and a few branches overseas. Chase offers an entirely online banking experience for individuals who want the perks of modern banking with a name they can trust. Chase customers can control their finances in one location with the option of using local Chase branches, too.

Pros

  • 16,000+ ATMs and 4,700+ branches
  • QuickPay with Zelle
  • Top-rated rewards credit cards

Cons

  • More fees than other online banks
  • Low APY on interest-accounts

Chase at a glance

8
Editorial score

Fees?

Yes, low fees
6.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
10.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team
6.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities
8.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
10.0

Review-Chase

Chase Chase Visit Chase

Advantages Over Regular Bank 

Chase is one of the most convenient and well-known online banking options out there. Chase offers several different savings and checking account options, including specialized checking accounts for students and resources for military customers. 

Since Chase has the largest assets of all U.S. banks, they are able to offer sign-on bonuses and new account incentives.

Chase’s Business account offers a reward of $300 for opening an account, dependent on the following conditions: deposit a total of $2,000 or more in new money within 30 days of account opening and maintain a $2,000 balance for 60 days. Customers must also complete 5 qualifying transactions within 90 days of opening an account.¹ Chase Business accounts have no limits to electronic deposits and offer same day deposits at no additional cost.

Cutting-Edge Banking Services

Chase is able to meet a huge variety of banking needs with its large range of financial products, from checking accounts and reward credit cards to money market accounts and mortgage loans. Customers can open up most of these accounts online and continue to maintain them entirely online.

Here are the top Chase banking features:

  • Multiple personal and business accounts: Whether you want to manage your finances, start a small business, or run a mid-sized business, Chase has the right account for you. 
  • Student Checking: Most banks offer a generic student checking for anyone under 25, but Chase offers student checking for college and high school students. The student checking account for high school students comes with zero fees when linked to a guardian or parent’s account. 
  • Business Checking: Chase’s Business Checking account provides great benefits for its customers such as waiving monthly service fees if customers meet certain criteria.²
  • Chase QuickPay Zelle: Chase uses Zelle which allows you to pay virtually anyone at any bank. You can also access your money instantly when someone pays you through Zelle. 
  • Complete car financial services: Not only can customers apply for auto loans and auto refinancing at competitive rates, but Chase offers a few unique services. In select states, customers can choose Chase Auto Preferred, which is a concierge car buying service that connects customers to local dealers and provides discounted pricing.

Traditional Banking Services 

Chase offers virtually all of the traditional banking services you need with the exception of personal loans and student loans. Here are some of the highlights of Chase’s traditional banking services:

  • Full ATM accessibility: With over 16,000 ATM locations and 4,700 branch locations, it is easy to find a Chase ATM near you. Unlike other online banks, you can deposit cash and up to 30 checks. Since the Chase mobile app can only accept up to $2,000 in checks per day, it does make it difficult for select freelancers and business owners. 
  • Top-rated rewards credit cards: Chase’s Sapphire and Freedom credit cards both come with a lot of perks and rewards. Even better, all of Chase’s credit cards use the same point hub—Ultimate Rewards—which makes it easier to keep track of your points. 
  • Wide range of services: Chase’s wide range of banking products includes mortgage loans, home equity products, and auto loans. 

 Interest Rates and Fees 

Chase offers several different checking and savings accounts. All of Chase’s checking accounts come with fees, however, these account fees can be waived by maintaining an account balance minimum or setting up a recurring deposit. 

Chase does not have high-interest rates compared to other online savings accounts. Most accounts and CDs earn 0.01% to 0.02% APY.

Chase offers all its customers the option of opening savings and CD accounts online. There are benefits to maintaining a combination of Chase checking and savings accounts—including zero monthly fees when maintaining a minimum balance.

Selected rates appear below:

Account TypeFeeAPY
Total Checking®$12/mo.None
Sapphire CheckingSM$25/mo.0.01%
Premier Plus CheckingSM$25/mo.0.01%
Business CheckingVariesN/A
SavingsSM$5/mo.0.01%
CDs$0/mo.0.01% - 0.05%
Chase Business Complete Banking$15 or $0²None

Customer Service 

Chase has 24/7 customer service available for credit card customers, but through Chase’s online portal and mobile app, customers can quickly do several self-service tasks, such as replacing a card. The easiest way to reach customer service is through your online account or while signed into the app. Customers can also tweet @ChaseSupport for quick answers during business hours. Chase also offers telephone support in English and Spanish. As previously mentioned, premium online checking account holders get access to 24/7 customer support.

Mobile Apps 

Chase’s mobile app is extremely user friendly and allows customers to complete all of their banking needs quickly and securely. The app works for both iPhone and Android devices and has facial recognition software. 

The Chase app allows you to:

  • Open new accounts or products
  • QuickDeposit
  • QuickPay with Zelle
  • Manage travel notifications
  • Wire and global transfers
  • Check routing and account numbers

Security

Chase uses 128-bit encryption technology to protect usernames, passwords and other personal account information when customers use the app or mobile site. Additionally, Chase uses multiple authentication checks to make it harder for scammers to reach your account.

Chase constantly monitors accounts and makes it easy to report fraud and to forward any fraudulent emails to their security team at phishing@chase.com. The Chase website also contains some useful articles on how to keep your accounts safe. To get notifications of any suspicious behavior related to your accounts, keep your alerts setting switched to “on.”  

Conclusion 

Chase Online Banking is part of the largest bank in the United States but offers online banking services more typical of a tech-savvy banking startup. With Chase Online Banking, users get access to a full suite of online banking and mobile banking features without having to forego any of the benefits of traditional banking. Chase is suitable if you want to open an online checking account or combined checking and savings accounts.

Chase Chase Visit Chase

Disclaimers

¹Qualifying transactions are: debit card purchases, Chase QuickAccept℠ 
deposits, Chase QuickDeposit℠ , ACH (Credits), wires (Credits and Debits), Chase Online℠  Bill Pay.

²The monthly service can be waived if you maintain a linked Chase Private Client Checking℠  account or are a current servicemember or veteran of our nation's military. Or if you fulfill at least one of the following qualifying: 1) Maintain a minimum daily balance of at least $2,000 in your account each day of the statement period. 2) Spend at least $2,000 using your Chase Ink® Business Card(s) on purchases. 3) Deposit at least $2,000 into your Chase Business Complete Checking account from one or more of the following: Chase QuickAccept℠  transactions, and/or transactions from eligible Chase Merchant Services, and/or eligible InstaMed products.

Ashley Eneriz
Written by
Ashley Eneriz
Ashley Eneriz is a financial writer who has been published on Credible, GOBankingRates, MoneyCrashers, Huffington Post, Business Insider Australia, Life Hacker, Fidelity, CBS News, and MSN Money. She also writes children's books. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
See what some customers are saying about Chase
Bad • Reviews 1,646
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5%
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2%
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4%
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NW
NW
14 hours ago
Great resources!
Been very impressed with the resources that all of my Chase accounts provide me. Everything from mortgage to credit cards to private perks, it's been great.
Matt
3 weeks ago
Kudos to Crystal
It is a shame that most people have time to complain but never time to give a compliment. So I thought I would.I recently stopped at my local Chase Bank. ( Rose Hill Shopping Center,Thornwood,NY) In today's world of self-service ATM machines I rarely have a need to go inside. On Wednesday the 27th I did. I was instantly greeted by Crystal, She was Polite,Professional and completed my transaction in a brief minute. It was a very comfortable and pleasant experience start to finish ! Kudos !
DS
Donna Sellers
4 weeks ago
Desperately in need of assistance
I have a small business account with Chase. I was in a desperate situation today, buy accident I left my wallet on my desk and didn't realize it until I stopped for gas. I had to go check out a venue for a client and was 1 hour away from home. I would never have made it back home or to the venue. I found a Chase close by and explained the situation, they asked me a few questions since I didn't have ID and they gave me cash and I got gas, went to the venue and got home. A great big thank you to Katherine and Alfredo at Chase Branch 000928 on Hwy 380 in McKinney, Tx. Donna Sellers
Ro
Rob
2 months ago
This branch is exceptional
This branch is exceptional. It has really turned around n the last couple years. Tellers are fast and courteous and the bank manager is knowledgeable. Highly recommend this branch.
Ir
Iris
3 months ago
Best bank
Best bank Not sure why there are so many 1 star reviews for chase. But based on all my previous experiences about banking, mortgage and credit cards, Chase's website/App is way better than other banks
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