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Albert Review 2023

Optimizing your finances to grow your money

Reviews 147

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Albert

Poor

Reviews 147

Visit Site

Katy Ward

Feb. 09, 2023

2 min read

Albert Summary

Founded in 2015, Albert is a financial services app that enables you to combine saving and budgeting into a single platform. There is no minimum deposit requirement to open an account, and all funds are insured up to $250,000 through federally backed FDIC protection. Although the app is free to download, you can also upgrade to a Genius subscription, which will provide you with access to tailored financial help for between $6 and $16 per month.

Pros

Free to sign up
Automatically puts money into savings
Deposits insured up to $250,000 through FDIC insurance

Cons

24/7 support not available
Phone support not available

Albert Visit Albert

Advantages Over Traditional Banks

As an app-based solution, Albert offers easier account management than many traditional banks. Its Overview feature allows you to see all the information about your finances in one place. This includes:

Spending broken down by category
Savings activity
Any subscriptions you may not be using
Hidden charges for any of your bills

This can allow you to plan your budget more effectively for the coming weeks, months, or years.

Albert also charges lower fees than many of its traditional bank rivals, including no annual fees or direct-deposit charges.

Cutting-Edge Banking Services

By analyzing your income and expenditure, Albert’s Smart Savings feature can identify areas of savings for you.

Link an external checking account to your Albert app, and, when it has identified a potential saving, Albert’s algorithm will transfer this money from your checking account into your Albert digital wallet. If you later need access to this money, you can transfer it back to your checking account with no fees. You can choose to save a predetermined sum on a weekly, twice monthly, or monthly basis on top of this.

Rather than charging overdraft fees, the Albert app allows you to borrow up to $250 if cash flow is tight. This service is interest-free and doesn’t require a credit check. Albert will deduct the amount you’ve borrowed from your next paycheck before it’s deposited into your account.

And, if you set up a direct deposit to have your paycheck paid into your account, you may receive your money up to 2 days early.

Traditional Banking Services

In addition to its cutting-edge model, Albert has retained a number of the more useful features of traditional banking.

You can, for example, use your Albert cash debit card to withdraw funds at more than 55,000 ATMs in the AllPoint network.

You can also earn between 5% and 20% cash back on purchases made on your Albert card at participating retailers such as McDonalds, Walmart, and Starbucks. This money will typically be deposited into your account within 3 business days.

Albert also offers a refer-a-friend bonus, which could allow you to both receive $150.

As your Albert cash debit card is part of the MasterCard network, you’ll also receive benefits such as the following.

ID theft protection: identity and credit monitoring alerts 24/7
Extended warranties: doubling the length of a manufacturer’s warranty by up to 2 years
Purchase assurance: up to $1,000 per claim
Cellular wireless telephone protection: covers the cost of repair or replacement on phones associated with your Albert account up to $200 (up to 2 claims per year)
Identity theft reimbursement: covers costs such as attorneys’ fees, court costs, lost wages, and notarization costs up to $2,500

Interest Rates and Fees

If you open an account you won’t pay any fees for monthly usage, card purchase, or direct deposits. The following will apply.

Savings bonus	0.1% annual bonus (increases to 0.25% with Genius)
Genius subscription	Between $6 and $16 per month (pay what you think is fair)
ATM fee	AllPoint network: $0 Out-of-network: $2.50
Cash advance fees	Advance to Albert card with direct deposit: $0 ACH transfer: $0 Instant delivery to Albert account: $3.99. Standard delivery to bank account in under 10 minutes: $6.99
Foreign currency fee	$0 through Albert (third party fees may apply)

Albert is currently offering $75 to customers who open an account and connect a qualifying direct deposit.

Customer Service and Online Experience

You can contact the company by email, text, or in-app messaging. When we contacted Albert over email, we received an extremely detailed response within 10 minutes.

Customer service hours are Monday to Friday, 6am-6pm (PT), and Saturday and Sunday, 9am-6pm.

If you upgrade to the Genius service, you’ll also have access to Albert’s financial advisors. Available via text, they can provide tailored financial guidance, which includes helping you build a portfolio of stocks from as little as $1.

Mobile App

To access any of the features described in this review, you’ll need to download Albert’s app from the Apple Store or Google Play. Alternatively, you can enter your cell number into the website and receive details of the app via text.

Once the app is installed, you can:

Get direct deposits
View your overall financial health
Receive guided investment guidance from the Genius team
Deposit checks via mobile phone

Security

With a dedicated fraud team, Albert offers a number of features to protect your data and your money. These include:

Password/username protection
Notification of unusual activity
Two-factor authentication
PIN code access
Biometric logins
Protection of funds up to $250,000 through FDIC program

All your account and personal information is encrypted using a secure sockets layer (SSL), which offers the same level of security as all major banks.

There is also an extremely detailed privacy policyy on Albert’s website.

Summary

If you’re searching for a tech-friendly way to get your finances in order, Albert could be right for you. Its free-to-download app makes it easy to budget effectively and save money. In addition, upgrading to Genius could provide you with guidance tailored to your circumstances. Although Albert doesn’t offer phone support, this may not be an issue if you prefer digital money management.

Methodology

This review was compiled by using information on Albert’s website and provided by its customer service team.

Albert Visit Albert

Written by

Katy Ward

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She enjoys identifying complex financial trends that make for interesting article topics.

Trustpilot reviews

See what some customers are saying about Albert

Poor

•

Reviews 147

Average

Poor

Bad

97%

jazelle cantillo

5 hours ago

I would give zero stars if I could

I would give zero stars if I could, for some odd reason they set up my account to deposit my money into the Albert app when I NEVER approved of them doing so and i haven’t had this issue before with my direct deposit from my employer I contact the text support person and no answer and no help, super unprofessional as soon as a problem arises they stop responding never using this app again and I will not recommend anyone to use it either

paul cooper

9 hours ago

ALBERT IS A SCAM, JUST LIKE THE REST SAY…

JUST LIKE EVERYONE ELSE SAYS IS EXACTLY WHAT THEY DO.. I HAVNT USED ALBERT IN ABOUT 1.5 YEARS THEY HAVE BEEN TRYING TO TAKE MONEY FROM MY CHIME ACCOUNT EVERY OTHER COUPLE DAYS.. I HAVE TO LEAVE MY CHIME ACCOUNT AT 0.00 OR THEY WILL TAKE IT. YOU HAVE TO HAVE A 0.00 BALANCE TO CLOSE ACCOUNT AND THEY MAKE IT IMPOSSIBLE TO DO SO.. THEN TELL ME THERE IS A PROBLEM WITH MY LINKED ACCOUNT BUT YET THEY STILL ARE ABLE TO TRY AND CHARGE ACCOUNT ITS BECAUSE I LEAVE CHIME ACCOUNT AT 0.00 SO THEY DONT SUCK IT DRY... DO NOT EVER USE THIS FAKE INSTITUTION.. THEY MAKE YOU THINK YOUR REPAYING A 250.00 LOAN BUT THEN SWITCH IT UP AFTER YOU AGREE AND IT IS JUST A MONTHLY FEE FOR SERVICE .. DO NOT USE.... DO NOT USE.... DO NOT USE... DO NOT USE... DO NOT USE... DO NOT USE...

c anderson

a day ago

Never Ever use this app they will steal…

Never Ever use this app they will steal your money!!! this is a scam! details, they disguise themselves as a financial investment app that helps track your spending, zthey charge you a subscription of 15.00 every month and it keeps going up... them when you want to stop they wont let you withdraw all your funds in order to close the account!! then they just keep chargeing you subscription forever..... no customer service....

3 days ago

They give you $25 and you pay $46.98…

They give you $25 and you pay $46.98 for two weeks. You have to have GENIUS at a cost of $14.99 a month and pay a fee of $6.99 for $25 one time. So you pay back $46.98!!! They are crooks and one of the worst apps ever. And they will keep taking $14.99 a month even if you don't get cash. And trying to get reimbursed money they take is another issue. Do yourself a favor and use Earning or Solo. If you need more money, those apps will keep increasing your limit every time a payment is mad on time.

jennifer harris

4 days ago

I wish I can give 0 stars

I wish I can give 0 stars! They are scammers! They committed fraud by taking $178.33 out of my account causing me to be overdrawn! Now they are giving me the run a around. Never authorized them to take that money out. Empower is so much better!

4 days ago

Same bad experience

Same bad experience. I’m trying to close the account, but it doesn’t let me. DON’T use this app, it’s a scam. No customer service to help. They’ll pull money out of your account without your approval. Total Scam, don’t fall for it. The system tricks you into thinking they will provide $250, but they don’t. Then they’ll try to pull money from your bank to “save” and “invest”, their system locks you in so that you can’t leave the app.

c moses

4 days ago

I hate Albert service these…

I hate Albert service these MF been taking money out of my bank account two three times a month $12 at a time I want my money back in my account now

dennis ledyard

8 days ago

Stay away this app is a scam

This service is a total scam ! They don’t lend you more than 35 ever ! They make it impossible to delete your account by making transactions take weeks to clear so you can’t delete your account ! They take money out of your bank account without telling you to put in their investment smart money ! STAY AWAY FROM THIS Company they are a nightmare ! All that will happen is you will lose money !!!!! TOTAL SCAM

james fox

10 days ago

Same as the rest of the reviews here

Same as the rest of the reviews here. Should have read about Albert before trying it out! They are still taking our money and we have no access to the account to remove/delete it! I can show proof of correspondence with their "team" (probably AI powered responses) refusing to help, repeatedly responding "The account has been suspended if you believe this is an error please contact us" If a class action suit is being filed I would gladly join and provide whatever necessary information to assist in taking these criminals down

lamar joyner

11 days ago

Do not give this company your…

Do not give this company your information. Just like others I messed up and tried this company now they refuse to close my account, to this day “luckily on an amount I no longer use” I see them trying to pull out amounts under $1 everyday from my old account. I written a formal letter to them my next action, if they don’t close my account and delete my data will be seeking a lawsuit against them.

skystar

12 days ago

Scammers

Should’ve read the reviews first. Company is a scam stealing money out of your account. I opened an account saw the reviews afterwards and went to close the account. The next day , they randomly charged my account. I got a lot of overdraft fees. I reported the fraud to my bank. It was in my favor. Stay far away from these people. Make sure you close your bank account and open a new one. They will do it again if you don’t. I’m reporting this to the Attorney General’s office and the FTC. I have never seen a financial service this blatantly corrupt.

april lee

15 days ago

Albert says you can receive instant…

Albert says you can receive instant cash however not until you get paid and after they change your direct deposit than go into the money inside your account and start transferring money. DO NOT DOWNLOAD THIS APP . THEY WILL Lock your bank account info inside the app and refuse to delete the account. I text and email over 20 times. They refuse to delete the account. I see a class action lawsuit coming watch

jarrod lopez

16 days ago

The app turned on the savings by itself…

The app turned on the savings by itself and it charged me multiple times causing multiple overdraft fees and after I requested a refund they're saying they can't determine that they caused it even though it's the only transactions for those days. Scam company

vitiko gd

19 days ago

Es una verdadera basura

Es una verdadera basura. Te engañan con $250 para venderte servicios luego que abres la cuenta... Nunca llegas a ver el dinero. Pura basura y perdida de tiempo. No lo recomiendo.

cameron brady crisp

20 days ago

If I could give zero stars I would

If I could give zero stars I would. This is the worst banking app in the world. They take over a week to release your money, then they try to stipulate what you can spend that money on when using their card. But if you dont use their card, they take an additional 2-3(5-6 actually) days to process a transfer to a different account. So i tried to use the Albert card to make a deposit on Fanduel. Fanduel is a great app.When i want to withdrawal money from Fanduel, I have it 2 hours later. But Albert wont allow transactions with Fanduel or any sportsbook app. They are taking a moral stand. Its the most hypocritical thing I have ever seen. They are criminals and they steal and lie. DO NOT USE THIS COMPANY!!!!!!!! Please!

joel innes

22 days ago

Huge waste of time

Huge waste of time. They advertise that you can borrow money instantly but the app takes hours to connect and then they tell you you don’t qualify to borrow anything. I should have just waited til I got paid like I said I would. Stressful for no reason.

anwar sadat

23 days ago

This is the worst financial institution…

This is the worst financial institution I’ve ever dealt with in the last 33 years. They take out funds from your bank account whenever they feel like it and then sit on it for 7 days days or longer before they release the funds. This is your money that they are not giving you access to. Even the large banks.that have horrendous service don’t lower themselves to Albert’s level. I really I wish I never signed with these jokers. Lesson learnt.

lupe murana

a month ago

I’m really disappointed with this app…

I’m really disappointed with this app right now because I didn’t agree to sign up for the Genius extension of this app. I remember opening the page to see what they were talking about and next thing I knew I had SOMEHOW I agreed to PAY FOR THIS SERVICE. Later the regular Albert asked me “WHAT WOULD I BE WILLING TO PAY FOR SUCH AN INFORMATIVE/HELPFUL/CAN’T LIVE WITHOUT SERVICE “ then asked me what amount was it worth to KNOW WHO IS CHARGING ME WITHOUT MY KNOWLEDGE AND WHAT IS IT WORTH TO ME TO KNN WHAT GENIUS KNOWS THAT I DO NOT” then it has an $8, $9 and whatever else amount I really don’t remember but I answered the question. Little did I know THAT was the amount I am going to be paying for this service it was not asking my opinion of worth. Then and most of all it’s nearly impossible to opt out. I have to use the money I had in the app and since I never used the debit card I had to go through all that then send or spend everything from account. It really was rediculous and time consuming. I stopped and started again more than two times. It was exacerbating. This could really be an awesome app if they were honest and not sneaky in how they do business. I felt fooled then trapped then belittled for being so gullible. I’m afraid to even open it now for sake of getting charged for something I don’t have an inkling to purchase.

jason

a month ago

Complete scam

Complete scam. You can’t get ahold of an actual person and to close account you have to withdrawal any money on Albert but it always processing so there no way to withdrawal it. Please do not use this app.

ryan roberson

a month ago

Avoid this company at all cost

Avoid this company at all cost. They will randomly withdraw money from your account and tell you the system is automated and takes 10 to 12 business days to get it back. They don’t have no one to talk to it’s all chat, even the manager. I had to cancel my bank account because of the random withdrawals this company does without notice.

grace horner

a month ago

Save yourself the trouble.

@albertapp and their customer support are a nightmare to try to deal with. 10/10 do NOT recommend. I have done everything asked and exchanged multiple emails explaining what I can not provide and why. The reps either can’t/don’t read or their AI is just that bad. I got multiple copy/pasted answers and no assistance.

mairelys lopez

a month ago

If you want to lose your money

If you want to lose your money, download it. This app sucks. They take away your money to put it in savings, plus the money they charge you per month, even remove your membership they keep charging you. I always kept money in this app because it was supposedly a good option to withdraw more money in the future. But the moment you want to withdraw it they scam you... they say that you have to verify your account and you never do it because you try to communicate with them in multiple ways, and they don't even help you, they ignore you and keep your money. This is definitely the worst application that can exist.

nika rite

a month ago

LAWSUIT

LAWSUIT: i signed up with them 8/10 and closed the account immediately so how is it they still took my whole pay check today?? They went into my payroll somehow and changed my direct deposit info without me knowing, no notifications or anything. Lawsuit anyone?? They tried to lie and say they didn’t do it I.e. “their system does not have the capability to do that” but after 4 hours worth of messages and asking me for their own account number they stole my money with, to trace what happened, they miraculously found it and gave me a tracing number. Lawsuit???

nina cheffen

a month ago

If I could it 0 stars I would

If I could it 0 stars I would. I would not never use this company again. They will take out money whenever. Money been in pending for over 10 days. You can't contact anyone have to wait till they te t you back. PLEAS DON'T USE THIS IS A WARNING PERSONAL EXPERIENCE

donyel prada

a month ago

They will steal your money even if you…

They will steal your money even if you don’t have an account. They are a scam.

oliver kroll

a month ago

SCAM

I did not ever authorize money to be taken out of my account. I was setting up my account and as soon as I saw the automatic withdrawal for savings I stopped creating my account and never selected continue which would have authorized it. I get a text saying I did and money is being taken out of my account. Stay as far away as possible

reggie

a month ago

DO NOT DEAL WITH THESE PEOPLE EVER!

DO NOT DEAL WITH THESE PEOPLE EVER!! IT STARTED OUT OK .GOT A FEW LOANS . I CANCELLED MY ACCOUNT. THEY STILL KEPT TAKING MONEY OUT MY ACCOUNT. IM REPORTING THEM TO BBB. LETTING EVERYONE ON TWITTER KNOW ABOUT THEM . THEY ARE NOTHING BUT COMMON CRIMINALS . THIEVES!!! I WANT MY MONEY BACK OR IM FILLING A LAW SUIT !!

silent tortoise

a month ago

GARBAGE. DO NOT USE ALBERT.

DO NOT USE. App is hard to navigate, no instant transfer out, trying to transfer money out at all is a pain, offers the same services other apps/FinTech offer for free or for significantly less, requires you to link everything including your payroll login, changes your payroll deposit account to them and changes it back again even after I switched back to my regular checking. I had no idea why I hadn't gotten my paycheck yet and my payroll department said it was changed back to my Albert account a day after I had already switched it from Albert back to my main checking. THEIR 2-DAY EARLY ACH DEPOSIT IS A LIE. TODAY IS PAYDAY AND NO DEPOSIT YET. DO NOT USE.

aristide reunodji

2 months ago

Fees, and tips

When you complete the process and are finally ready to use the cash out feature. By default you’ll have no choice but to sign up for their genius service to complete the application. You can cancel right after but then comes the tip. You gotta keep an eye for that because there is an option to bring it down to $0. But then there is the $6.99 ( probably different in other locations) fee for instant transfer. Which doesn’t make any sense because it is being deposited in app to their official debit card. Not any other banks like the ones you link in the app. Also if you do any transactions, they will “assume a tip” I’m guessing they add a unforeseen tip to every transaction in order for you to decline later when it officially processes (1-3 days). Not a good first impression, and an unreasonable amount of money being taken out from only $35.

veronica roberson

2 months ago

I have not invested any money with…

I have not invested any money with Albert I reviewed their app and decided it was not something I wanted they took 179.00 from my account. I cant get in touch with them at all.

misty

2 months ago

Alberts online pay is a complete scam

Alberts online pay is a complete scam! They gave me 5.00 just so I won’t be able to close the account. They told me, we have to transfer funds back into your account before we can close it. Meanwhile nothing has transferred. It takes time to transfer they said, meanwhile they withdrawing out my account immediately. I had to call my bank and place a stop payment on this company. I never asked them for the 5.00 from the start, it was some kind of bonus for some crap they made up. For them to tell me they can’t close my account is a huge red flag. Never again!

ray

2 months ago

A scam

A scam, do not download. They will steal your money saying it’s an investment then will never give it back.

infinite reasons

2 months ago

This company is trash do not give them…

This company is trash do not give them access to your accounts will charge for absolutely nothing. Worst service ever. Complete waste of time and money. Scam Alert 🚨

kasey perryman

2 months ago

HORRIBLE DO NOT USE

HORRIBLE DO NOT USE! They claim they cannot verify your identity and lock your account and won’t return your money that you put into a savings accounts! I’m going to make sure the world knows!

jekob caudill

2 months ago

This app used to be great

This app used to be great, saving thousands over the literal years that I had it. About a year ago I just let the money collect. Now the app has changed 1000%. It’s so hard to get your money back, they charge you a ton of money, it’s confusing and frustrating. Get bent Albert. Your product has gone to crap.

prince radio

2 months ago

Horrible experience

Horrible experience, we have checked out many of these types of services. Albert MAKES you sign up for services you don’t need for a small amount. In this case 100$. They make u sign up for their service that costs more then the loan. Then they give u 30days to cancel that service if you don’t cancel you are charged and won’t be refunded. Albert moves 40$ into their account they set up for you. Albert moved 40$ of my money 28 to savings 12 to investing. Then Albert makes you wait to withdraw ur money or deposit it back to your account. Which they say takes 5-6 days I waited 12 days for the money to be available. Which meant they had to extend the time frame in which I could end my membership to avoid the fee charged. Overall horrible horrible experience and very lack luster customer service they aren’t supportive don’t waste your time. Seek help elsewhere.

neil huddleston

2 months ago

This is nothing more than a scam

This is nothing more than a scam. Do not use this app or this company. You will regret it. I know I sure do. No human will speak to you. Ever. Can't get out once you're in. 100% scam

suey

2 months ago

Don't give them your bank account info

I just realized that this app has been taking $8 a month out of my bank account for a subscription I was not aware that I had. I looked into the app back in January and got caught up in their crafty opt-in process. I made the mistake of giving them my bank account info, but changed my mind when I found out more about what they do. I didnt finish signing up, so I assumed my info was safe. But despite never signing up, they charged my card $8 a month for 6 months for their Genius service. I recently contacted them and couldnt get past their AI bot. The bot cancelled my account but when I asked that they return my money, the bot said they will look into it, but they never did. These companies know that people arent aware that they have subscriptions, so they use clever marketing tactics to get your bank info and charge it. The amount may be small but they make millions over time and by scamming many people. Dont sign up for Albert or any creepy app/website that asks for your bank or card info before you learn everything about the agreement.

carla leon

2 months ago

Wow this is kinda funny

Wow this is kinda funny. We were very broke and really could use 14 dollars that was in the account on Albert. We had a rainy day fund and sure enough the same day the took their 12 fee and left us with 2.50!!!! We went to the gas station not knowing they took their fee, the fifth time a card of ours got declined in a week. So Albert I hope you enjoyed that 12 dollars I believe I won't be using the app anymore.

petter jannets

2 months ago

I just lost $1142 on this Albert app

I just lost $1142 on this Albert app. They suspended it because I couldn't verify my identity on the app. But it's not my fault, the app is stuck on loading when I upload my Driver License. Now they say "we could not verify your identity, we've supsended your Albert account." I lost $1142 in my albert account, don't trust this app, it will only steal your money.

veronica williamson

3 months ago

Today Albert took $8 out my bank…

Today Albert took $8 out my bank account when I applied for the loan I was denied but I had to link my bank account information to apply for the loan why is Albert stealing $8 out of my account when I was denied for a long you can't trust these people my name is Veronica Williamson of Jersey City New Jersey

tiffany weldon

3 months ago

I started to add my Banking information…

I started to add my Banking information but decided to read some reviews first. This stopped me from being desperate and just applying & also helped not put my banking information into this app! I have totally deleted this from my device Thank goodness for reviews way too many with the same harsh descriptions.

stephonsila gordon

3 months ago

Albert is a bad app to do business with.

I have been with Albert for 11/2 years I have been trying to log in into my account for sometime now the gueins isn't helping so and you guys been talking money from my Dave app for sometime now when I spoke with someone they did something when I requested a reverse of my money that I ask Albert not to take now I can't log in my money is just sitting there drawing interest for you guys not me sad and then keep asking me to switch my direct deposit to them

3 months ago

WORST APP EVER!!!

EVERYTHING on the app takes 48-72 hours IF you are lucky. You NEVER get to speak with a live person. Just chats and email. And they never answer your question. They give you the same old crap answer copy and pasted about refreshing your app. And the app is something from the 80's. Nothing ever happens in real time. The support staff is a bunch of robot monkeys that can't think for themselves. 🤖🐒DON'T WASTE YOUR TIME or MONEY with these goof balls. 😜🥴🤪

daniel garcia

3 months ago

FCK THIS APP THEY KEEP TAKING 9.99 FROM…

FCK THIS APP THEY KEEP TAKING 9.99 FROM ME EVERY OTHER DAY. IM GOING TO SUE THESE MFERS

jordan brown

3 months ago

Thieves… Beware

This business is no different than a thief… they randomly withdraw money from your primary checking account and are not sympathetic about the conflicts it causes… I rarely write reviews unless it is absolutely necessary. So here is what happened… My fiancé introduced me to the company and I initiated the application. Due to being apprehensive, I did not complete the application. I am in the law enforcement career field and am hesitant to apply to company’s that I am not familiar with. Shortly after INITIATING the process, they withdrew money from my checking account. Today I had a funeral to attend, and checked my checking account to discover that Albert drained my account. Because I did not complete the application, I of course became concerned. I reached out to the company, with no success. I do not understand how a company can take money from your account, without permission and without completing the application. I attempted to reason with the representative, of course again with no success. Long story short, I was not able to attend the funeral because of the unsympathetic employees. I was told that they will resolve the issue and was then told that there was nothing they could do. If you research this company on “BBB” (Better Business Bureau), you will see that many other “customers” have the same complaint. This business / customer service is completely unacceptable. I have requested numerous times to obtain their legal team contact information for my attorney… and AGAIN, no success. I caution anybody to utilize this company. There are many other companies out there who actually have integrity and serve their customers appropriately. If anybody else see’s this review and has similar issues, I recommend also posting a review on BBB and exposing this company. As the majority of people state on “Google Reviews,” I would give this company a 0 review… if possible. This company needs to be held accountable for the theft of money from hard working people. Times are tough nowadays and they truly do not care about their customers…

rebecca

3 months ago

Unable to withdraw funds and cancel…

Unable to withdraw funds and cancel subscription. The “help” gives me a runaround and I have no other way to contact.

janne gray

3 months ago

Company does give advances

Company does give advances. However it takes took long to get another advance after paying loan back. Secondly if my loan is paid back I should be allowed to get an advance even if my checking account has a negative balance.

cord rocks

3 months ago

I second everything that’s been said

I second everything that’s been said. Avoid this app at all cost. I have money sitting in an account that was taking from my checking account, but I’m not able to withdraw it. I closed my previous bank account and linked another account to Albert by doing this it has made it impossible to withdraw my own money from the app. I’ve been getting the runaround for almost a year which is ridiculous. This started in July of last year and continues now. This app needs to be shutdown and the money that was taken needs to be returned to its rightful owners!

gwendolyn parker

3 months ago

Albert is a complete scam

Albert is a complete scam. They just took $155.88 out of my account today. I have been trying to cancel this subscription for over a month. I have $3 in an investment account that I didn't authorize and it won't let me withdraw so I can cancel my subscription. Please do not sign up with them. They are a horrible app. They don't even give me advance pays anymore. They need to ban this app forever

lisa marie gonzales

3 months ago

IF I COULD GIVE ZERO STARS I WOULD!

IF I COULD GIVE ZERO STARS I WOULD!! Albert is TRASH!!! They make it impossible to cancel your subscription and they continue to take money out of my account!! I had to put a stop payment through my bank because Albert also makes it impossible to remove your bank information! They took out $96 from my account then another $35 and I never authorized that at all!! DO NOT CREATE ANY ACCOUNTS WITH THEM!! You can’t even speak to a real person because everything is through text messages which is even more ridiculous then at that they don’t even respond!! The worse company I’ve ever dealt with what a joke!!

devante walker

3 months ago

Do not use.They will lock you out of…

Do not use.They will lock you out of your account and steal your info BEWARE!!All your info from social, email,banking ect. they tell you they cant verify you but yet keep all the info to sell.Filing a FTC claim against them because I asked for them to delete my info and was told they save it.Yea to save it so they can sell it so you can get spam with scam.Total scam company.There are other choices like Dave, cleo that are way better and service is better .DO NOT USE FRADULENT COMPANY

alisha bethea

3 months ago

I stupidly got an instant pay out from…

I stupidly got an instant pay out from Albert of $75. Let did I know it would enable the app company to steal fund from me: On 5/31: $81 was taken On 5/30: $42 was taken On 5/29: $4.90 was taken On 5/23: $6.30 was taken For a total of $53.29 for savings On 5/30: $18 was taken On 5/29: $2.10 was taken On 5/23 : 2.70 was taken For a total of $22.80 for investment Today I’m out of $150. I cannot believe this, I’ve been trying to get my money back.

3 months ago

One star is too much

One star? Wrong! Where's the minus button? This Company will manipulate in my opinion it is the same as lying. Minus 500 stars would be too good for them so there's no way I can write an honest review I don't have that option. Watch em! That's all I got to say!

joseph hohman

3 months ago

poor customer service

poor customer service. very annoying with texts.

m vincenzo scrimenti

4 months ago

They stole $100 from me

They randomly charged me $100 for something I never signed up for.

flygirl25

4 months ago

BEWARE!!!

BEWARE!!!! Please don’t sign up for this app or give them any of your information. I opened an account with them and 10 minutes later I closed my account and they still took my paycheck and locked me out the account. I’ve been trying to reach customer service and there is no live person to talk to only text and no one responded to my email. DO NOT USE THIS APP ITS A SCAM!!

andrea mosher

4 months ago

Terrible app!

Terrible app. They have been withdrawing $8.00 per month for a service I can’t even use because my bank is not compatible but will not let me cancel because I have a balance of .75 in ‘saved’ funds they want me to withdraw before I can cancel but I can’t withdraw it because my bank is not compatible! I have told ‘support’ (which is also a joke because the only option is chat and I can’t get a real person) that they can keep the .75 I just want to cancel and they are making me jump through hoops. Rarely do I leave bad reviews but in this case I feel it necessary so others do not experience what I have.

nicole genaw

4 months ago

Terrible customer service!

Terrible customer service! Someone opened an account under my name, I never received an email on this but did receive an email on a statement notification. I reach out to their pointless customer service who tells me a scammer must have created an account using my info yet I pay Experian a monthly fee to keep my info locked and Albert refuses to tell me when the account was opened. I think they are in on it and allow scammers to work under their name. They also kept trying to tell me I can’t open anymore accounts under my email yet they can’t seem to understand that I never opened one to begin with. The way they handle this policy, unlike all major banks, is a filled with red flags, even their replies were all from different people using a script while I kept repeating my issue. They clearly don’t care if someone opens a fraudulent account which again makes me think they are in on it.

andraya shaw

4 months ago

THIS APP IS A SCAM

THIS APP IS A SCAM! it AUTOMATICALLY enrolls you into direct deposit then locks you out of the account hence STEALING your money. UNLINK ANY OUTSIDE ACCOUNTS IMMEDIATELY! you can also do this from your bank account. The "instant advance" takes SEVERAL days just to process they will then try to collect repayment BEFORE their money is available to you UNLINK ACCOUNTS IMMEDIATELY! icaught on and unlink my account they dropped the advance charge and now want an "advance fee" what advance? I NEVER GOT THE MONEY! They can suspend me from their scammy app cuz they won't get a dime from me !

yvonne lozano

4 months ago

SCAM! They are making fake promises to onboard user.

A few days ago, I received an invitation from a friend to join Albert through their referral link. When I clicked on the link, a browser window appeared, indicating that there was a cash advance waiting for me. I was then redirected to the Apple App Store to download the Albert app. While in the App Store, I noticed two images displaying the offer of a $50 cash advance when joining Albert with a friend's referral link and setting up Albert Assistant. The terms and conditions on Albert's referral page clearly stated that upon completing the signup flow and Albert Instant flow, I would be eligible for the $50 cash advance. Following this, I visited Albert's referral terms and conditions page, which reiterated that successfully completing the signup flow and Albert Instant were the only criteria for the $50 cash advance. With this understanding, I proceeded to sign up for Albert using the invite link my friend provided, and I diligently completed the signup flow and Albert Instant flow. Upon finishing these steps, a success message appeared, stating that my application was approved and that my bank account would be verified. However, despite successfully meeting the specified criteria, I did not receive the $50 cash advance as promised. After contacting their customer support through email and phone they continuously trying to convince me I am not eligible for the cash advance because I am not eligible for the other criteria for their cash advance. but the clearly stated on their promotion that after signing up for albert and successfully completing Albert Instant set up I will be able to request a $50 cash advance no matter what I am eligible for the other criteria or not. If I want to request up to $250 cash advance only then I have to be eligible for the other criteria also.

4 months ago

Don't Waste Your Time!!!

So, after chatting with the so called support department, I was never given the chance to speak to a manager. After being told that it would be 2-3 days and today is day 3, I decided to wait until tomorrow to give them the benefit of the doubt. Even though I have been with them over a year. So I just checkwe and the app says, "something is wrong and it will take 2-3 days to be verified" . Whenever something is wrong with the app, that is the standard message you get. So after over a year, they still need to verify the same card. But they never forget to charge me high fees. So you know, they charge a fee of $6.99 on just a small insta cash amount of $25. What a great deal for them to charge a fee of over 25% of what they give you. I am glad I did not set up my direct deposit with Albert. Thanks for the opportunity to post this Trust pilot 🖕😁

tami

4 months ago

1 star is actually ZERO

1 star is actually ZERO! I should have looked at these reviews first before getting a $75 advance from “Albert” last Monday 5/15. They supposedly determined the re-pay date of 5/19 instead of 5/22. By Tuesday 5/16 through today, random payments started coming out each day. 9, 15, 34, 25 and it still continues, despite my back and forth emails with their so-called Customer Service Rep, pretending as if they’re sorry and care, but will continue doing what they’re doing anyway. They made sure I couldn’t have any extra money for gas, groceries, etc., until I’m now in the negative with my bank. I’m a senior with disabled sons, therefore on a tight budget, and I’ve dealt with these kind of businesses before, and this one is by far the worst I’ve ever experienced. It’s not even believable, let alone unethical and likely illegal to conduct such sneaky unwarranted business practices. And all over 75 dollars! I’m very ashamed I didn’t look at these reviews first, as I normally do. BEWARE of ever doing any business with this wretched company. All the reviews above can’t be wrong, and there are far better companies out there that do care. Do your research!

jay donnelly

4 months ago

🚨 WARNING

🚨 WARNING: Do not utilize the Albert app for your financial needs! 🚨 A few weeks ago, I attempted to use their app for an advance, as it was one of the key features they advertised. The app itself indicated that I was eligible for an advance. But when I tried to request the advance, I was told that they needed to verify my pay first, despite my direct deposit having gone through them the day before. It was perplexing and frustrating to say the least. Their customer service offered no satisfactory explanation, simply stating that the information on the app was outdated and that it would take a couple of days to verify my pay. As if that wasn't enough, I recently discovered fraudulent charges on my account. When I reached out to their customer support, I was met with nothing but delays, unhelpful responses, and a complete lack of transparency. They informed me that it would take several days to investigate and potentially refund the funds. This has caused significant financial stress and uncertainty. To make matters worse, it seems that Albert has mishandled my funds with several of my other creditors not receiving payments that were deducted from my account. Where is my money? The lack of accountability and communication from Albert has only exacerbated the financial difficulties I am facing. I have reached my limit with their incompetence and disregard for customer well-being. It's clear that they have failed to uphold their obligations and provide satisfactory resolutions. I have filed a formal complaint with the FDIC, urging them to investigate Albert's practices thoroughly.

tyler giver

4 months ago

Took my personal information

After reviewing the information you provided, we could not verify your identity. Unfortunately, you won't be able to open an Albert account. We apologize for the inconvenience.

jack orosz

4 months ago

Ripped off customer …

I was visiting their website looking for a loan for my business. They gave me the appearance their website, meaning day, that they were going to fund the loan. They asked for my account number to move the money into. The next thing I know they’re saying I open the account with them. They STEAL money from YOU!!

elizabeth

4 months ago

Steal from your account and hold the funds until they can charge the annual fee.

I downloaded this app solely for the purpose of a small cash advance which I never took out to begin with. They set automatic payment withdraws for a savings and investment accounts with Albert. They were taking money each day. I figured out how to turn this off and attempted to cancel the account, but they won’t cancel until you withdraw the funds they stole from you. Funny thing is, not all of the money they took is available same day. Each day I have to go back in to see if there’s at least $2 available to withdraw because they won’t allow the full balance at once. That’s where they get you because by the time it takes for them to allow your funds be available for withdraw, your past the trial date and they charge you $98. I will be calling my bank to dispute the charge and will ALWAYS tell people how horrible of an experience this company has made. From the other reviews, I’m obviously one of many that feel this way.

christina williams

4 months ago

Oh where do I even start

Oh where do I even start? So I was actually doing great with budgeting this month until I go to check out my groceries in the grocery store and I realize that my account has been completely robbed. Albert stole not only $96 but 96+ $11 for some kind of savings account. I had no idea I even signed up for this. I’m not exactly sure what their company does since I can’t get anyone on the telephone and all I can get is a text message telling me that it’ll be six days at least I am screwed. This is the absolute worst company I cannot even believe this is legal and my next stop is the BBB.

jason collins

5 months ago

Product team isn’t awake at all

Product team isn’t awake at all. The app failed to validate my identity (for reasons unknown) and there is a limit to the number of tries. Once you exceed that limit, you can never ever try again and never create an account. After reading some of the other reviews, I’ll take it as a blessing in disguise. I probably dodged a bullet not being able to create the account.

alexis lawrence

5 months ago

DO NOT USE ALBERT. THEY ARE STEALING PEOPLE'S MONEY

Downloaded and signed up for Albert because I was in need of cash & had burned my bridges with Earnin and Dave. Mind you, their verification process was the same. I somehow changed my direct deposit & when I woke up on May 4, 2023 - my paycheck had been deposited into Albert. I added their virtual card to my Apple Wallet and attempted to transfer the funds out, and the transaction was declined. However, the money was still taken out of the Albert account. $786. Ive been in contact with Apple Support and they've all told me, that the transaction failed and that the funds should be back in the account. Ive also been texting with one of Albert's alleged "GENIUSES" and they just keep telling me that it's apple's responsibility to release the funds. And that it can take up to 10 business days for the funds to go back. Furthermore, they keep saying I need to provide proof that apple released the funds so they can "investigate". There is no number to call them and speak with anyone. I'm not sure what they did, but they are holding my funds hostage. i still a week later have no idea where my money has went. I have reported them to the BBB. i've been getting off too late from work. But in the morning I'm calling the FFIC to report them and find out if they are fraudulent. I'm not letting this situation go and If i have to file a criminal report I will. DO NOT USE ALBERT. Not sure how these people are still in function, but I'm making it my Life's mission to get them shut down.

laylah alexandra bruckner

5 months ago

Do Not Use!!!!

Do Not, DO NOT USE, PLEASE! THEY KEPT 97 DOLLARS FOR A FRAUDULENT CHARGE THEY DIDN'T WANT TO FIGHT. I imagine because they don't have any claims department 🙄 🤔 😐 or they don't care to. Horrible, very bad experience.

david kirkland

5 months ago

I opened it & closed & canceled…

I opened it & closed & canceled everything immediately, then I came here & saw all these bad reviews I don't trust it at all Dave is the best payday advance out there......

april torrey

5 months ago

This place is a scam they steal money…

Albert savings is a scam This place is a scam they steal money out of your account do not do ANYTHING with this company

shelia stinnett

5 months ago

DO NOT use this site they are a…

DO NOT use this site they are a complete rip off will charge you for things you didn’t sign up for & then to get your money back forget it you can’t call you have to text & you get all these stupid requests it’s unbelievable DO NOT USE!!

max seller

5 months ago

I used Albert for over 1 year they cant…

I used Albert for over 1 year they cant follow through with there advertisement. There staff isnt helping, they simply dont do it for you and send complicated text messages on how to access your account and do it yourself. I'm having a lot of trouble now extracting the money I had in there saving account and cant get help. There genius team is fake and never assisted me and there customer service is horrible. I think it's an over seas call center or chat bot. A truly incompetent manager is over seeing this and I'm repeatedly asking for help resolving my problem! Not getting proper assistance!

deborah ann dawicki

5 months ago

Terrible!!!! FRAUD!

Terrible!!!! ATTENTION! There were payments made by Albert Genius and Albert Savings Web to my Union Bank account that I NEVER set up nor did I ever have an account with you. I've since closed the bank account and disputed all the charges. You performed fraud and I will be reporting this to the FTC and I don't know how you got my bank account # etc

jerry palmer

5 months ago

SCAM SCAM SCAM SCAM

nathan gregory

5 months ago

This is the worst company ever

This is the worst company ever. 5 days after uses their debit card I had a fraudulent charge of $149 and $ 9.99 . Within an hour of the charge appearing I requested a stop payment. I was told for 5 days I had to wait until it completed then dispute it. Then for 10 more days they reviewed it and said it was legit. They had no merchant info. The only number for the merchant was a generic vm that never returned the call. All of my searches I couldn't find a legit company info. And then the "albert specialists" decided t it was legit with no supporting documents. They are thieves in cahoots with this" 8muscle" company.

angry consumer

5 months ago

I wish I read the reviews first

I wish I read the reviews first. They borrowed me $35 which was great, but then they took 38,8,27,&15 every day since I got paid after that. Trying to cance but they tell me on the app I owe $50 then the genius tells me it’s bc I need to transfer money to savings. I called chase to cancel it and I called the wrong department the guy says I need retail and it will cost money. Whoever is reading great for you smart person!! Always read reviews!!

willy perez-feria

5 months ago

The ALBERT APP is a SCAM!!

Absolutely the worst experience of my financial life. Albert has a set up process that seems to not give you a choice. It doesn’t ask you questions. You simply have to do it because I was seeking a cash advance, I gave them access to my checking account and then to my direct deposit. They then held my direct deposit hostage with no easy way to get it back into my checking account. No debit card instant transfer, nothing. The best that they could offer, was an ACH transfer that took three business days. I don’t care what anyone else says, I know a scam when I see it. This is the 21st century, you can transfer money to a debit card instantaneously. They don’t offer that as an option for a reason. To whoever is reading this, please, copy and paste it, and share it onto your social media: do not download and install the Albert app!!! It is a scam!!! Do not install it!!!

laura garciaros

5 months ago

Do not use this app

Do not use this app. I have been scammed by them and want to warn others. They just randomly took $132.00 out of my checking account. I'm canceling my account that was only used for small ($10) cash advance, and have reported it to my bank and BBB. You cannot reach real people with Albert. Only text and email It's 100% automated All computer generated responses! Good Luck to others trying to get their money refunded as well. There have been many others besides me that have been scammed by Albert. Take a look for yourself.

zen ojore

5 months ago

WARNING

WARNING, this app stole money out of my account and looks like it’s been doing the same for others. Do not link your personal bank accounts to this scam app! I wish I would have looked on here before opening an account a month ago. Albert stole $96 dollars from my savings account this morning and claims it was because I was subscribing to Genius. I told them I unsubscribed from the 30 day free trial (that you get when you first sign up, against your will) a day after opening the account. Now they’re telling me I have to cancel something I never agreed to and they’re saying it will take upwards of 6 days to get the money they stole from my account back. This reads like a scam, the fact they were able to dip into my savings and there is no documentation anywhere to show that transaction (other than my bank statements) is scary. If I wouldn’t have checked my savings something tells me I would have never learned that the money had come out. I’ll be closing my account with them and opening up a new account. This is my worst nightmare and I have never be caught up in a scam before now. Funny how when you unsubscribe to genius they send no emails or follow up documentation to show you unsubscribe, almost like it’s on purpose.

n jones

6 months ago

This company is a scam do not download…

This company is a scam do not download by no means! They will take your money and say the merchant has a hold and it’s a lie the resolution team is a fraud they are just rip offs even provided proof they were incorrect and they still kept my money hopefully they will go out off business !I have had two instances where they just took my funds for no reason at all and just apologized Albert is a joke

trace

6 months ago

I wouldn’t even give one star

So Albert likes to play games with you and your money!! Use us we will let you barrow 200$ in between paychecks and people like me with 3 kids it sounded great. Before I set up my direct deposit they gave me the instant cash they talk about the whole 200$, so I said sweet let me use Albert and start putting some money in each paycheck. I got paid they got their 200$ and then they let me Barrow 20$ …… with this economy what can I get with 20$ what happened to the 200$ I can’t get it now when since the last 200$ u got your money back and now I’m getting almost 3 grand every 2 weeks into my account and you are going to let me barrow 20$ then 35$ then 60 in a month and just when I was about to say buy to Albert it said instant cash 125$ I said oh ok here we go now we talking Albert. I hit the instant cash button it said it needed to varify it would get back to me in 2 days after the 2 days it went to 0$ I got nothing!!! All they do is play games, people don’t have time I’m very surprised they have not been shut down yet, they charge fee after fee, u will pay fee after fee and you know what you get in return, maybe 20 buck loan!!! Lol

mikeria quarterman

6 months ago

I was charged twice by mistake by the…

I was charged twice by mistake by the Albert app and was unable to get my money back. There is no customer service number they only offer you to speak with an automated system through text or email. After explaining to them that I never had an account with them and that I was charged the amount of $96 they told me a refund was issued and that I would receive my money back. I was never issued a refund and they stop responding to my texts. Do not use the Albert app

alex

6 months ago

Canceling Em’ All

I haven’t been able to cancel this account for over a month. It has zero redeeming qualities. No advances as it promised. In fact Albert removes money from my Wells Fargo account which over drafted me. I let it all go. I figure let the these miserable banks sort it out. Going back to all cash. I know it’s going to be a rough adjustment but I can not stand the way things are handled today.

baddest chic

6 months ago

THIS IS A SCAM

THIS IS A SCAM! Don’t use this service, I repeat don’t use this service! I signed up in hopes that I was going to be able to receive my paycheck 2 days earlier. After joining the service, I realize that the money is only coming one day earlier versus the two stated. Not even a month into using Albert, $120 was taken from my account for this Genius service that I had not even used aside from using the text message number to contact unhelpful representatives. Upon reaching out, I was told that the money was returned and in fact, nothing has been returned to my account. I have checked every single day since they took my money and claimed it would take 4 to 6 business days in order for it to be returned all the while it did not take them 4 to 6 business days in order to take my money. I was told that they don’t do immediate transfers, and my only option would be to wait 4 to 6 days so that’s what I did, all while, checking every single day to see if the money is back in my account. Here it is well over six days and still no return of my money, but this representative that I am texting, is trying to decipher my account and claim that I spent the money but in reality once my money was taken by this service, I transferred all other money out of my account and waited for the arrival this refund, and still have nothing. At this point it looks like I’m going to have to take a loss for $110 (the prorated amount they claim was going to be returned) until the BBB can investigate further. After I started to look around, I see other people are having the same problem. Please do not use this service. There is no phone number to contact in order to speak to a real representative so you’re left to try texting someone that has no interest in helping you but instead to take your money!!!

chris heim

6 months ago

Albert Genuis The Worst Company

i made a trustpilot account simply to leave this review. i’ve had the worst experience with Albert Genius! If this review helps one person make a decision then it’s worth the time. Horrible company, make sure you watch or they’ll be taking money from you! They claim they help you save but in my experience all they do is take money right from your account. I put the auto save on hold (tough times) and they STILL kept charging me, only to find out it wasn’t going into a savings account.. they were just taking money from me. 1 star is too much

benjamin hathaway

6 months ago

Stole $96 from me for a product I never…

Stole $96 from me for a product I never ordered. Been giving me the runaround with robo-answers. Very evil, duplicitous people.

shezan andani

6 months ago

This is a Russian hacking company

amber nicholl

6 months ago

This company took $400 dollars from my…

This company took $400 dollars from my bank account without permission told me they can't just put it back. And they won't even let me cancel my account till I pay them 35 dollars. If the touch my money again we gonna have a big problem

kay brown

6 months ago

If I could give anything less than 1…

If I could give anything less than 1 star, I would. Zero stars is the true rating I would give Albert.com. I have dealt with this company for about a year. It kept my regular bank account screwed up. But my biggest gripe/complaint is that if you lose use of your cell phone, then you will NOT be able to access your Albert account. It is all done entirely by cell phone. You cannot download their app to a laptop even as backup. As soon as my phone comes back from repairs, I am closing my account with Albert.com and writing it off as one of the worst financial experiences of my life. Such limited access to one's account should not be allowed - especially in this day of technology. Anything can happen with the cell phone service in a particular area and be out for days (or longer) at a time, leaving you in a bad situation. I foresee a class action suit possibly arising from this. Could be wrong, I don't know. But think twice before you hand over any of your hard earned money to this narrowminded and limited site bunch. Just a warning.

john cornwell

7 months ago

Albert LIES!

Albert LIES!! All of their advertisements say “up to a $250 advance find out what you qualify for in less than 2 min” So I tried it out. After I filled out the app it was 7 days later that they told me I don’t qualify even though I met every single one of their qualifications. That was Lie # 1 What they offered was for me to pay them to analyze my bank account, they offered to open a bank account with them that they charge you for. They offered me to pay them for their genius ideas. They never once offered an advance like they advertise. I highly reccommend not wasting your time with them. If you need a pay advance use Earnin, or Klover, or Cleo….. They are more than willing to advance you cash in seconds. Stay Away From Albert all they offer is to get you to pay them!!

7 months ago

They simply stole my money

They simply stole my money, secret hidden charges randomly and to transfer money to your account it takes 3-5 days. Terrible app. Wouldn’t suggest getting it. Don’t get this app. Seriously. They’re thieves.

scott

7 months ago

They took my $27

They took my $27. Last year 2022. I blocked them from my debit card. Now in March 1, they try charging me $9. Frig them. Close my account. Give me my $27. Back you crooks. Albert said they can't verify me. I sent them my drivers license and my passport. Close my account and Stop charging my account.

michael

7 months ago

WOW!!!

WOW!!!! And W T F is what comes to mind when I think about this app and their creators. 1. Besides it being a “legal” scam. 2. Them “duping” people to sign agreements and click on their employers name & info, 3. Swapping w a dupe style/ bs click n sign open n swap bank account and direct deposit for payrolls. 4. The list can go on n on. BEWARE, BE ALERT because more apps, co’s, ppl will be making worse apps/software in the future.

7 months ago

this company is allowing fraudulent transactions so they can profit

I never signed up for their services, found out a fake email was used and someone had my bank account information. I contacted Albert after noticing $108.00 was taken from my bank account. I contacted this company and all they wanted to say is you set this up. Then I had to email proof to them that they indeed took funds from my bank account. I never signed up, but if I had agreed that I did they would refund $108.00 minus some type of monthly fee of $10.00, I never signed up and informed them that this is fraud and now they say to have your bank process a dispute. People be careful and watch your bank statements.

brittney little

7 months ago

Reading the reviews

Reading the reviews. Seems I'm having the same problem as everyone else. Isn't a real app. I'm literally having to close all my bank accounts and open new ones just to stop this bot. 😞

rose b

8 months ago

Terrible interface and basically forces…

Terrible interface and basically forces you to subscribe . They took 8.00 out and I had to dispute it . You can only text . You don’t have options to cancel the account yourself.

denise holler

8 months ago

Warning!! Don't use this app!!

I wish I had read reviews before I applied for cash advance. They declined the advance (ok I got one thru Dave which is a great app) This was probably a month ago. This week I notice $96 withdrawn from my bank account from Albert Genius. I never even signed up for this They have basically told me I am not eligible for a refund because my account has been deactivated (what account????) This company is a scam and stole my money. Be very wary of online cash apps. I am probably going to have to change my bank account. These people are evil!

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