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TorFX Review

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Reviews 4,467

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Sarah Badani
Sarah Badani
May. 03, 20214 min read

TorFX summary

Founded in 2004, TorFX helps individuals and businesses make around $7 billion in money transfers per year. TorFX covers wide parts of the globe, with transfers in 60+ currencies to 120+ countries. It lets users move money online, by mobile app, or over the phone with an account manager. Its service is useful for people who make regular payments abroad, such as for the purpose of monthly mortgage payments.

Pros

  • Simple pricing structure
  • Each user is assigned an account manager
  • Easy to set-up periodic money transfers

Cons

  • No quote without registration and verification
  • Small amounts, minor currencies can be pricey
TorFXat a glance
4.4

Editorial score

Fees?

% of transfer or flat rate

4.0

Transfer time

Same day

4.0

Customer service

Award winning, personalized customer service with phone transfers available

5.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

User friendly site and app that supports mobile transfers from all devices

4.0

TorFX Fees and Rates

Most money transfer companies charge the user twice: a flat fee plus a margin on the exchange rate. TorFX’s pricing structure is simpler: it waives the fee and collects only on the margin. With 60+ currencies, the margins do vary. As a general rule, the major currency pairs (e.g. USD, GBP, EUR) have lower margins and are therefore cheaper for the customer. High transfer amounts have lower margins and are therefore also cheaper.

Here’s an example of how TorFX’s pricing works. Let’s say you’re transferring 10,000 GBP into euros. On February 5, 2020, the real exchange rate was 1:1.1798. TorFX’s exchange rate was 1.1732. Therefore, the final euro amount received would have been €11,732 – 0.6% or 66 euros less than the real exchange rate. This is a solid rate compared to other money transfer services. 

The only way to see how TorFX compares on your preferred currency pair and transfer amount is to check out its live rates.

How Does It Work?

TorFX only shows live rates to users who have registered for an account and have had their ID verified. Here’s how to do it:

  1. Start by registering for an account with TorFX

    You can create an online account in minutes. Or, if you prefer to speak to a person directly, you can open a new account over the phone. You’ll be asked to choose between a business or personal account. Then, you’ll put in personal information, such as phone number, email address, and street address. TorFX uses this information to confirm your identity and ensure that you’re not someone trying to fraudulently use your identity. 

    TorFX will finalize the signup process by sending you a 5-digit pin number to your cell phone. Once you receive the pin, you can enter it into the signup screen to confirm your identity and complete the process.

  2. Secure your exchange rate

    Once you're in your account, you can choose the action you want to take. If you’re ready to transfer money, select that option, enter the amount you want to transfer, the currency you're transferring from, and the currency you're transferring to.

    From there, TorFX will give you a rate quote. If you are happy with this rate, you can secure the exchange rate. If you aren't happy with the rate you've been quoted, you can cancel the transfer without repercussions.

  3. Make a transfer

    You can now finalize the transaction, make your money transfer, and track the status of your transfer through the TorFX online platform or mobile app.

How Long Does It Take?

The amount of time it takes to transfer your money will vary depending on the currency you’re trading, where you’re sending the money to, the bank that you are sending the money from, and the time of day or year. In most cases, the transfer should arrive in the recipient account within 1-2 business days. 

With TorFX, you’re virtually guaranteed that a transfer made in USD:GBP, EUR:USD, or another major currency arrives within 2 business days. But transfers involving minor currencies – like Sri Lankan rupees, Ugandan shillings, or East Caribbean dollars – can take longer.

TorFX Top Highlights

We’ve already shown how TorFX is cheaper than the banks for money transfers in 60+ currencies. Here are some of the other great features offered by TorFX:

  • No daily transfer limits
  • Personalized market insights delivered to your inbox
  • Rate-improvement guarantee - matches best rates from rival transfer services
  • Forward contracts - lets you fix exchange rate up to 2 years in advance
  • Limit orders - target an exchange rate above the current rate and the transfer will automatically be made if the market reaches that level
  • Stop-loss orders - controls the risk of an exchange rate suddenly falling by setting a worst-case rate
  • Regular overseas payments - good for situations where you need to transfer money periodically, e.g. for the purpose of making monthly mortgage payments abroad
  • Refer a friend - earn a gift card worth $/£ 50 to spend on Amazon

Customer Support

TorFX has strong customer service ratings, including a 4.8/5 Trustpilot rating from more than three thousand reviews. Based on customer reviews, the thing people like most about TorFX is its professionalism, efficiency, and competitive rates. Everyone who registers for TorFX is assigned a personal account manager – no matter how much money you plan to transfer.

TorFX is based in the UK and has offices in the USA, UK, mainland Europe, Australia, and South Africa. This enables it to offer the same high level of customer service – no matter where you’re based.

Contact – US: (+1) 800-612-9625 (Mon-Fri, 8am – 6pm, Sat 9pm – 1pm ET)

Contact – UK: (+44) 0173 633 5250 (Mon – Thu, 7:30am – 7pm, Sat 9am – 2pm UK time)

Contact – international: See TorFX website

Address:

Tor Currency Exchange Ltd

Pz360

St Mary's Terrace

Penzance

Cornwall

TR18 4DZ

Privacy and Security

TorFX is owned by Tor Currency Exchange Ltd, which is authorized by the UK’s Financial Conduct Authority. It has a number of security measures in place:

  • Encryption of all your sensitive personal information
  • Uses card authorization and anti-fraud screening services to check that the information on your card and the other information you've provided match up
  • Periodic identity checks to ensure that the identity of customers is legitimate and not being tampered with
  • Alerts you when any suspicious activity occurs in relation to your account

Bottom Line

TorFX does all the basics well, with a simple pricing structure, competitive exchange rates, and a wide range of currencies to choose from. These features make it a solid option for all types of money transfers – from small to big, personal or business. With features like forward contracts and regular overseas payments, TorFX is also a good option for anyone that regularly transfers money back to their home country.

Sarah Badani
Written bySarah Badani

Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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See what some costumers are saying about TorFX
TorFX
ExcellentReviews 4,467
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89%
Great
7%
Average
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2%
  • author
    John Noble
    2 days ago
    I found that opening a Torfx account…

    I found that opening a Torfx account was very easy. From me transferring Sterling to the Torfx account to receiving Euros into my overseas account was a hushed in about 5 hours, excellent service. My Torfx account manager kept me informed and followed up to check i had received the funds, great.

    ...

  • author
    Peter Rubie
    a day ago
    I have been extremely happy with the…

    I have been extremely happy with the services I've received from TorFX. When I think of all the money it cost me previously to transfer funds from the UK to the US because of the weak exchange rates I was offered, TorFx was a great choice.

    ...

  • author
    Michael Collins
    3 days ago
    After a disappointing experience with a…

    After a disappointing experience with a competitor company, I was delighted to encounter Torfx, which I had never heard of. Even more so was I really impressed when I chatted with Scott Gunn when he promptly introduced himself by mobile phone and took the time to listen and to answer my questions after I had started my registration with Torfx. Scott was an excellent ambassador, friendly, polite, informative and positive. Scott made me feel really valued as a customer. His behaviour showed that this company is out to recruit and retain customers and to act with efficiency, integrity and care. Scott Gunn earned top marks from this savvy customer. I wish him well with his career.

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  • author
    BAHAR KHORRAM
    3 days ago
    Very efficient and great service

    Very efficient and great service

    ...

  • author
    james clarke
    3 days ago
    Excellent service and very easy to use

    Excellent service and very easy to use

    ...

  • author
    Yoav Gill
    3 days ago
    Fantastic service from Hazel.

    Fantastic service from Hazel. Hazel is highly professional and the communication with her was easy . Second to none service. Highly recommended.

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  • author
    Annie
    4 days ago
    Good experience all round

    Good experience, I needed to transfer some funds to Australia, I was guided through the process by Dan initially and received the daily updates on the GBP. I set up the account and a couple of rate alerts which was simple to do, once it reached my target it was very quick and easy to do the transfer. I got a good rate in the midst of a fluctuating period so was very pleased with the overall result.

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  • author
    Margaret Johnson
    4 days ago
    Wonderful service from Simon Johnson.

    I was struggling to log into my Ramsdens account. I filled in a form giving my details and I guess I must have 'sent' it as seconds later I received a 'phone call from Simon Johnson. What a lovely lad. He couldn't have been more helpful. He talked me through the details of what I needed to do and helped me with every step. What was so special about Simon was the fact that he took the time to listen to this old biddy as she 'prattled' on and on! I'm well known for it! Ha! Ha! Simon is a huge asset to the company. My grateful thanks to him. Kind regards. Mags Johnson.....I hasten to add we are not related! Ha! Ha!

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  • author
    Mr G Williams
    4 days ago
    I experienced a few technical problems…

    I experienced a few technical problems logging on but was skilfully and professionally guided through the process over the phone by Alli Phillips. She stayed on the phone throughout the transfer arrangements to ensure all went through. Absolutely brilliant service

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  • author
    Gary Rockach
    4 days ago
    Great service

    Great service, allocated, Adam who was extremely helpful and reassuring. Money went through from UK to Portugal on the same day.

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  • author
    Pam V
    4 days ago
    TorFX very helpful

    After using (Transfer) Wise for about 5/6 Years they suddenly were unable to transfer to my account in Cyprus with no explanation. So I have now set up an account with TorFX and used them for the first time, I found them very helpful. Money was transferred with no problem the same day. Will definitely be using them again. The best part is that you can speak to someone if you need help.

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  • author
    Bernie Vella
    Nov 24, 2021
    I used Torfx to transfer some euros…

    I used Torfx to transfer some euros from Ireland. My account manager Hazel was very helpful in setting up the account and all my dealings with her. My money was transferred to my bank on the same day. All in all satisfied with the service.

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  • author
    Stevie Lees
    Nov 24, 2021
    First Time Success

    Used TorFX for the first time to transfer payment for our holiday in the Maldives having discovered some companies do not service this area. Scott was very efficient and friendly so we will certainly use Torfx again.

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  • author
    William Greig
    Nov 24, 2021
    Fabulous service

    Fabulous service, nothing too much trouble, Jaydena is a treasure!

    ...

  • author
    Mrs Nicholson
    Nov 24, 2021
    Fantastic service and so easy to use

    Fantastic service and so easy to use. Was recommended by a friend, this is the first time we have used a currency broker and was a little unsure how it all worked. Will definitely recommend TorFX

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  • author
    dan crawley
    Nov 24, 2021
    straight forward

    straight forward, very helpful and patient agent.

    ...

  • author
    Jenie Camacho
    Nov 23, 2021
    Excele service

    Excele service, easy to use

    ...

  • author
    Michael McTavy
    Nov 23, 2021
    Excellent Service

    From the first contact I was talked through the whole process with ease.

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  • author
    Anthony Muchall
    Nov 23, 2021
    Faultless service, highly recommended

    This was the first time that I used TorFX. Spoke with Simon Johnson who was very helpful. Instructions given were clear and precise. Everything was extremely professional. The money was in my account the next day. I will certainly use them again and would have no hesitation in recommending them.

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  • author
    Carly Stevens
    Nov 22, 2021
    Telephone enquiry

    I telephoned to ask how to make a transfer and I spoke to Simon Harding. He was excellent, very nice to speak to and he took the time to walk me through opening an account and transferring monies online with such patience and courtesy. Simon made what could of been an online nightmare for me, as I do not use the internet very often, so easy to do and confirmed everything went through ok. So thanks again Simon 🤗

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  • author
    Marcus Warren
    Nov 22, 2021
    Even easier than transferring funds in UK

    I dont often have to transfer funds abroad but this was a doddle. Very very helpful and friendly staff who were always on hand to help.

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  • author
    Neil Thurston
    Nov 22, 2021
    An excellent service and the best rate…

    An excellent service and the best rate I could find.

    ...

  • author
    Koen Maeyaert
    Nov 21, 2021
    Great service

    Several transfers to Hispaniola went very smoothly thanks to the very professional help from Mrs. Tompkins. We can recommend TorFX to anyone for their excellent service.

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  • author
    LW
    Nov 20, 2021
    Great service

    Ben could could not have been more helpful. Nothing was to much trouble Would definitely use again

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  • author
    Roy Morgan
    Nov 20, 2021
    Good communication.

    Good communication.

    ...

  • author
    Annie Yusuf
    Nov 20, 2021
    James at TORFX thumbs up

    James at TORFX made our transaction of buying a property in Spain smoothly and on time. He also provided as much as possible the best rate possible. We will still continue to do business with him. Annie

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  • author
    Peter
    Nov 19, 2021
    Efficient and cost effective service

    Efficient and cost effective service. I would recommend TorFX to anyone eden a currency transfer

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  • author
    Maria Carmen Van Maarseveen
    Nov 19, 2021
    The human touch

    I have certainly had great service and excellent exchange rate from TorFX Ally from TorFX guide me through it all And even now in Australia she is at hand to help me should I wish to transfer any money. Fantastic

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  • author
    Rob Bastow
    Nov 18, 2021
    Fast and secure!

    Fast and secure! Jamie answered all my stupid questions and assisted me using the portal. Thanks very much

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  • author
    Mr G. Cramarossa
    Nov 18, 2021
    the online support (jamie) has been…

    the online support (jamie) has been brilliant. money were moved from UK to Italy in less than 24 hrs. great, I'll use it again, I definitively raccomend!!!

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  • author
    L Wilson
    Nov 18, 2021
    TorFX provided excellent customer…

    TorFX provided excellent customer service and a hassle-free transfer of funds to my destination country. The process was easy, communication was quick & clear. Hazel Tompkins, my account manager, explained my options well. I've set up a rate alert to get my ideal rate for my next transfer. New users get an initial email with one contact name and then a follow-up email with their account manager's name. I was a little sceptical about this and so-called the number registered with the FCA and asked for my account manager and was transferred to her immediately. I've used other companies in the past, but Torfx service is what sets them apart. When transferring a significant amount, rates really matter!

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  • author
    Barbara Vieira
    Nov 18, 2021
    The service was great

    The service was great, the team friendly and the money arrived faster than a bank transfer. More importantly the rates were very competitive. The sign up was also simple and straight forward. Very please indeed.

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  • author
    PAUL THORNELOE
    Nov 18, 2021
    Excellent service for transferring…

    Excellent service for transferring money. 100% helpful all the way . Fast easy transactions. Many thanks to Aaron Byworth and his team at TorFx . 10/10

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  • author
    Graham James
    Nov 17, 2021
    Always an excellent service

    Always an excellent service. I have used TorFX over the last 14 years for currency transactions. Hannah Wilson was always very helpful and informative and gave the best advice. I used them when I bought my French house and when I sold it - the latest transaction - and it was always done efficiently and effectively with competitive rates. In between I used them for regular transfers to my French account. First class friendly service.

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  • author
    Ade and Louise Bates
    Nov 16, 2021
    Absolutely brilliant service from start…

    Absolutely brilliant service from start to finish. John Cameron extremely helpful and professional- would definitely recommend!

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  • author
    Jim Brett
    Nov 16, 2021
    Competitive Rates and good transfer process.

    Once registered, setting up and conducting a transfer is very simple and logical. I like the real time exchange rate changing before your eyes before you decide to proceed. Email communication during the transfer was very good. The funds seemed to take a day longer than expected to show up in the (Australian) recipient account but that could be due to Australian banking. Rates are very competitive.

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  • author
    Carol Sellars
    Nov 16, 2021
    Great communication and contact

    Great communication and contact. Excellent information and explanations given of the current exchange rates and procedures involved in receiving and making payments. Very rapid recognition of funds paid to us and rapid transfer to the destination account.

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  • author
    Mark Ramsden
    Nov 16, 2021
    Great customer service

    Great customer service, always answered the phone or called back shortly after leaving a message, i would recommend TorFX.

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  • author
    Steve
    Nov 15, 2021
    Simple and reassuring

    I found the system easy to use and liked the fact that there was someone at the end of the phone to help with any queries. Very reassuring.

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  • author
    Nina T
    Nov 15, 2021
    Amazing service

    Amazing service, very quick and I felt safe and reassured making the international transfer with TorFX. Matthew, my account manager, was great and has helped me every step of the way. Highly recommend.

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  • author
    Rodney Bellis
    Nov 15, 2021
    HIGHLY RECOMMEND

    Adam and his team provide an excellent service. They greatly assisted us in arranging the transfer of funds from the sale of our house in Majorca. They were efficient abd courteous. Things happened when they said they. Highly recommend. Will definitely use again. Very good transparent exchange rate. AB

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  • author
    Mrs H M Haines
    Nov 13, 2021
    Would Definitely Recommend!

    I used TorFX for the first time recently after having issues with another exchange company and not being able to speak to them easily. It’s been a great experience from start to finish. It was very easy to set the account up and there was always someone at the end of the phone to speak to if something wasn’t clear. I’ve made two trades so far and both have been very smooth so would definitely recommend! Having actual people to speak to easily is a huge bonus.

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  • author
    MC
    Nov 15, 2021
    I highly recommend TorFX for the…

    I highly recommend TorFX for the efficient and quality service they provide. I especially thank Chris Clemens whose exceptional attentive and individualised service has secured my trust in knowing my money transfers have been handled in a safe, secure and efficient way. His approachable and professional manner has equally facilitated my move overseas during a particularly stressful period with the pandemic. I look forward to using TorFX for all my future international transfers.

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  • author
    Jenny Bennett
    Nov 12, 2021
    A Human on the End of the Phone

    I’m 66 and not brilliant on the internet. John Cameron has shown unbelievable patience as I call him 5 times a day when I’m doing a transfer. I’m getting the hang of it now but I could not have coped without him

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  • author
    saund
    Nov 12, 2021
    Very helpful

    Very helpful and everything happened just as it should. I will continue to use their services.

    ...

  • author
    FRANKI
    Nov 12, 2021
    SIMON JOHNSON AND ALL AT TORFX MAKE…

    SIMON JOHNSON AND ALL AT TORFX MAKE TRANSFERING MONEY TO MY ACCOUNT IN THE USA A PLEASURE, BESIDES GETTING A FANTASTIC EXCHANGE RATE AND SPEEDY DELIVERY, THEY ARE PROFESSIONAL, HELPFUL AND POLITE, I TRUST THEM IMPLICITLY WITH MY MONEY AND WILL USE THEM FOR ALL FUTURE TRANSACTIONS.

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  • author
    Philip Morley
    Nov 12, 2021
    Excellent Service

    An excellent service providing real value. Not just very competitive rates but very good market feedback that enables me to select the right time to make transactions. I am often called by Adam if there is a reason to either take advantage or wait. With many years of working with TorFX, involving substantial sums, I can honestly recommend them as a company offering a first class service.

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  • author
    serge badiou
    Nov 12, 2021
    An easy process

    First i was apprehensive and overwhelmed by the procedure so I phoned TORFX. Jamie guided me and took me through the entire procedure which became quick and easy. Furthermore i got an excellent rate. Thank you, Jamie, will do it again!

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  • author
    Charles McFeeters
    Nov 11, 2021
    Help with setting up the account

    As I am a little slow with technology I found Simon very helpful and give me easy instructions to follow. I did not fell rushed at anytime.

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  • author
    Faisal Khan
    Nov 11, 2021
    Faisalkhan

    Faisalkhan Baba

    ...

  • author
    Mr Tony Crickmay
    Nov 10, 2021
    Caring for your Fx needs

    I am continually impressed when I use TorFX services. The app is slick and faultless but they are also there by the phone when there's a glitch. It's personal and familiar - like an old style bank!

    ...

  • author
    cris
    Nov 10, 2021
    Very highly recommended

    Have worked with TorFX on and off over the last 10 years. Always perfect customer experience. The people are always super helpful and reliable, the tech works, and the money gets to the right place fast. The pain is removed from a potentially frustrating business.

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  • author
    wakelam
    Nov 09, 2021
    Brilliant service and rates thnk you Ally…

    Brilliant service and rates from Ally at Torfx. Moved money into euros to buy an apartment in Spain. Amounts were changed over time and kept in my 'wallet' and moved to the solicitor as soon as it was needed. A great service - will definitely be using them again.

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  • author
    Mrs Ann Burgess
    an hour ago
    Sending money Overseas

    This Company was recommended to me when I needed to send money abroad, something I have never had to do before. I had an Online Account Manager, Scott Gunn, who helped me through opening an account and was very patient and courteous. I have no hesitation in recommending this Company.

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  • author
    Saghar Kakkar
    Nov 15, 2021
    Seem professional but compliance team lacks commercial sense

    I have been using TorFX for the majority of 2021 and I have not faced any issues until the last two weeks. I have made two payments to this company and they have held up these payments because they require documents that I supplied to them as soon as I saw their emails. They came back and asked for more which I supplied within the same day of them asking, it has been over 2 weeks now since I supplied them the required info and they have started to ignore my emails when I ask for an update. My containers are held up at the UK Port and won't be released until my suppliers receive their payments and because they have not been released the agency at the port has been charging me rent which has come to £800. Will TorFX cover this? I don't expect them to! Reading all their 1* reviews they come back with a response where they try show fault towards the client.... so I wonder how TorFX will respond to me.... I expect no response to this review cause they have no leg to stand on or something saying "As a organisation that's FCA regulated we can hold up your payments". Either way, do not use this company, they're thieves! Edit - All transactions have gone through but they are still yet to cover the £860 amount charges that I received - I'm not even bothering asking for it cause I know it'll lead to nowhere. And it's very annoying because we as a business have to maintain relationships with our suppliers and if we are paying late when they have loaded the products ruins our reputation - this is what you guys don't understand!

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  • author
    Dr Anthony Ritchie
    Nov 09, 2021
    Fast response.

    Just today I contacted TorFX regarding an account query by email. Less than 8 minutes later I had a phone call to discuss the matter. Wow! Brilliant, professional and friendly response. Totally above and beyond the call of customer account service.

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  • author
    GF
    Nov 08, 2021
    The service provided by TorFX and Jamie…

    The service provided by TorFX and Jamie as my point of contact as been exceptional from begining to end of the process.

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  • author
    Jo Faiers
    Nov 08, 2021
    Highly recommend

    I was recommended TorFX and I was not disappointed, I had to make a big spot transfer and it was made so simple.

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  • author
    Jo-d
    Nov 08, 2021
    Just had my first experience with TorFX…

    Just had my first experience with TorFX and very pleased with the super-smooth, easy and efficient speed & good rates. I'm especially pleased with the service aspect from Luke, (important to be able to speak with the person dealing with my money), receiving prompt replies, friendly reassurance and clarity, & so, importantly, the confidence I needed for such a large transfer, especially via a routing bank. Would definitely recommend Luke and his team, Ali, who step in immediately when needed.

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  • author
    Kim Lee-Own
    Nov 08, 2021
    Quick & efficient

    After some research, I chose to enquire about currency transfer through TorFX and found all my questions answered quickly and efficiently. At no point did I have to sit listening to 'Muzak' for ages, all calls were straight through to people who knew what they were doing and could tell me what I needed to do in the simplest terms possible. This was greatly appreciated.

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  • author
    Alan Bartlett
    Nov 08, 2021
    First time using TorFX for international payment

    First time using TorFX for international money transfer and it could not have been a smoother experience. Dan the account manager was very helpful (and patient), and there every step of the way. Would highly recommend their service to anyone looking to send money overseas.

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  • author
    Khaled El-Masri
    Nov 08, 2021
    I was very satisfied with the excellent…

    I was very satisfied with the excellent level of service and support I received from Jamie and the team. Thank you for all your help and for being very helppful and ensuring customer is happy and informed at every step.

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  • author
    Sally Ross
    Nov 07, 2021
    Very satisfied first time user

    I used TorFX for the first time this year to transfer money to my son in Japan. There were some problems caused by his bank in Tokyo, which caused a lot of delay and stress. Hazel Tompkins, my account manager, was very helpful, patient and reassuring in sorting things out for us. Also the exchange rate was better than other currency transfer firms. I unhesitatingly recommend TorFX and I shall be using them whenever I need to transfer more currency.

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  • author
    Jennifer King-Marais
    Nov 07, 2021
    Service is excellent

    Service is excellent, rates are better than the bank and someone is always on the other end of the phone.

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  • author
    Mark Rodger
    Nov 06, 2021
    Very quick and efficient sevice

    Very quick and efficient sevice

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  • author
    Darryal
    Nov 05, 2021
    Fantastic service from Torfx and…

    Fantastic service from Torfx and Hannah,she kept in touch with me the last 18 months while I waited for money from the US. I'd definitely recommend them to anyone

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  • author
    William Gibb
    Nov 05, 2021
    Great service

    Jamie provided a first class service . The transaction was smooth and hassle free

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  • author
    Len Shephard
    Nov 05, 2021
    Dealt with Adam on Euro to Pound…

    Dealt with Adam on Euro to Pound transfer, availability, communication, knowledge, professionalism,10/10. Thank you.

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  • author
    Terrence Fawthrop
    Nov 05, 2021
    A no nonsense no problem service

    A no nonsense no problem service. They are on top of the job. in hand

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  • author
    William Hamill-Keays
    Nov 05, 2021
    First class advice to a novice

    I was a newcomer to the scale of my transfer. Sue Ballard responded immediately to my on-line query. She subsequently guided me painlessly through the procedure.

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  • author
    Iain McNeil
    Nov 05, 2021
    Currency Conversion Instruction

    Becky provided a fast and efficient spot quote, currency conversion, plus funds transfer, enabling me to quickly take advantage of a beneficial exchange rate. Great service!

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  • author
    Allison Bashford
    Nov 05, 2021
    We had fabulous support and advice from…

    We had fabulous support and advice from Chris who made the whole process simple and easy when it could have been scary and complicated. Thanks !

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  • author
    Customer
    Nov 04, 2021
    Had to transfer Sterling to Euros and…

    Had to transfer Sterling to Euros and transfer to an Irish account. Simon was excellent he explained the full process, step by step, will definitely use him again, and TorFX. Thanks again much appreciated

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  • author
    mary shepherd
    Nov 04, 2021
    Very good personal service from initial…

    Very good personal service from initial hands on support to setting up my account to ongoing support from Ben my account manager. Good rates too!

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  • author
    Mike
    Nov 03, 2021
    Exemplary service! Unbeatable rates!

    TorFX just converted a large sum of euros to £ for me. The service provided by Luke and colleagues was more than exemplary. The detailed explanations and advice were absolutely outstanding. This allowed me to benefit from the best exchange rate available over the period in question, with zero concerns. I doubt whether the same rate could be obtained elsewhere for such amounts (£100K+). Incredibly efficient procedure and rapid credit to my UK bank account following the exchange. It was a real pleasure to do this transaction with them! As you can guess, I would highly recommend with absolutely no hesitation.

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  • author
    Bromley mum
    Nov 03, 2021
    TORFX FABULOUS

    James and the TORFX team have been amazing handling a complex property purchase abroad involving three currencies and extended time lines. At every point the TORFX service was professional, helpful, really added value, stripped out complexity, helped us save significant money and time. A very professional service, that felt both human, digital and with huge integrity and reassurance around financial controls. Recommend entirely

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  • author
    Mrs Wilcock
    Nov 03, 2021
    Excellent customer service

    Excellent customer service. Always kept informed of the process..wouldn’t use anyone else.

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  • author
    Helga Colquhoun
    Nov 03, 2021
    Absolutely delighted with TorFX

    Absolutely delighted with TorFX. The transaction was made super easy and fast thanks to Jamie Walsh my Personal Account Mgr. Would highly recommend this company.

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  • author
    J S M
    Nov 03, 2021
    They cant take no for an answer

    I made an enquiry with this company about some exchange rates and immediately felt that they wanted too much information and whenever a company says they will contact you with a quote rather than it be instant online I usually steer clear. I had to give a contact no and email but I made up a name. Within minutes my phone was ringing . I dont like this form of hard sell so I blocked the number and emailed to say I was no longer interested in what they had to offer. Since then the phone calls come from other numbers and despite putting emails in spam they just send another email in another persons name. As far as I am concerned contacting this business about exchange rates was one of the most unwise things to do as there is no let up. If you want good exchange rates I recommend using Travelfx instead and avoid this company who dont stop pestering. Its over a week now since I told them I was not interested

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  • author
    Anon
    Nov 02, 2021
    First class service

    I have received nothing but excellent service from TorFX; they are professional and efficient and having your own account manager makes it a very personal service.

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  • author
    Derek Richards
    Nov 02, 2021
    Very friendly and efficient service…

    Very friendly and efficient service thoroughly recommended

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  • author
    Luigi
    Nov 02, 2021
    Great customer service

    I have a great experience with TorFx, John has been very helpful throughout the whole process.

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  • author
    David M
    Nov 02, 2021
    Great customer service

    I inadvertently duplicated a recent payment out to Greece, TorFX rang to query the transaction & corrected my error immediately (at no cost to me) Great customer service & being able to speak to a real person an enormous bonus. Many thanks. .

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  • author
    DEAN IRVING
    Nov 02, 2021
    Very helpful

    Very helpful, clear and efficient

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  • author
    Norma Kavanagh
    Oct 30, 2021
    Satisfied customer

    My account manager Jamie was very helpful and supported me in getting my funds transferred speedily. I will definitely use this service again for future transactions.

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  • author
    aileen zucconi
    Oct 29, 2021
    Fantastic service

    Excellent service from this company. This is the first time I have transferred money abroad in this way and thoroughly recommend their service. It was or should have been a very easy process. Unfortunately I made a mistake by missing out one number in the recipient's bank account. Having discovered my mistake my account manager was extremely helpful and always kept me up to date with what was happening through frequent phone calls and emails. I cannot praise his help highly enough and would have no hesitation in recommending this company.

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  • author
    Christopher James
    Oct 28, 2021
    Had many problems creating my account.

    Had many problems creating my account. First,Mathew was a great help and passed me to Jamie who, very patiently, very, helped me through the process. Can't thank them both enough. Particularly Jamie who spent about 2 hours getting me sorted.

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  • author
    Mr.Michaelides
    Oct 28, 2021
    Take control

    Very simple process at an excellent exchange rate. TorFX online takes the hassle away from normal exchange systems common with most banks.

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  • author
    Paul
    Oct 28, 2021
    Jamie Walsh is extremely responsive to client needs

    Jamie Walsh is extremely responsive to me as a client. A cheery voice from afar. I hope others will be able to take advantage of his services.

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  • author
    Mrs M Collier
    Oct 28, 2021
    A MOST HELPFUL MEMBER OF STAFF

    I was very worried about transferring money as I had not done it for years. I phoned another well known Company and got different people each time although I was supposed to have one looking after me. However, I spoke to Emma and it was a breath of fresh air she was so helpful and friendly....even though I did not really know your Company she made me feel comfortable. So I would recommend Emma with out a doubt she carried me through the transaction and really helped me. She is the reason I went with Torfx definitely.

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  • author
    David Williams
    Oct 28, 2021
    I made the transfer by landline

    I made the transfer by landline. Emma Batstone was very helpful and patient in assisting me with the transfer

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  • author
    Clare Hampshire
    Oct 27, 2021
    Very straight forward website and great…

    Very straight forward website and great customer service received from Dan Jager. The rates are better than high street banks and transfers are made immediately. Happy to recommend.

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  • author
    stephen ryan
    Oct 27, 2021
    Scott was exceptionally helpful with…

    Scott was exceptionally helpful with providing end to end assistance in completing an international payment and went over and above to ensure I knew exactly what I was doing whilst making the process seamless. Thanks Scott for exemplary service and a real customer centric approach

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  • author
    william overin
    Oct 27, 2021
    First class service

    As usual Ben was very helpful and dealt with my transfer in an efficient and hassle free manner

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  • author
    Stephen C
    Oct 27, 2021
    TORFX - 5* Product 5* Service

    This was my first time using any sort of online money transfer and I was quite apprehensive about entrusting quite large sums of money to an online company. I contacted TORFX to ask about their services and spoke to a number of people who provided the reassurances about the company and product I needed to sign up. Jamie was to be my account manager and he called me to introduce himself and offer his help any time I needed it. Long story short, my first transaction failed. My payee had given me an incorrect destination account. I had sent money into the unknown. I contacted TORFX about the issue and they were quick to reassure me that in such circumstances the money should be returned or could be redirected to the correct destination. Throughout the wait, Jamie and the various members of TORFX who had been monitoring the situation were very communicative both by email and by phone. As predicted the money was returned and once the account details were corrected, the payment was made quickly and efficiently. I can't speak highly enough of the service that Jamie and the rest of the TORFX team gave me. Their apps are slick and easy to use but the difference is when things go wrong. There are real people like Jamie who are at the end of the telephone, who you can speak to directly to provide advice and help. This definitely earns Jamie and TORFX a 5* review!

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  • author
    Gill
    Oct 25, 2021
    Excellent service

    Excellent service. New customer. From initial enquiry to completed transfer all done in under half a day.

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  • author
    Rosemary Robinson
    Oct 25, 2021
    Excellent service over many years

    Excellent service over many years. The app is easy to use and the personalised telephone service is very reassuring, with immediate answers to all my queries and confirming that my funds are in safe hands. Five star recommendation.

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  • author
    John Tolley
    Oct 25, 2021
    5 Star service from TorFX

    I cannot speak more highly of the service I received today from TorFX. It took me so long to input all the details I needed to transfer money overseas and they talked me through it for more than an hour. I thoroughly recommend using them if you ever want to transfer funds overseas.

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  • author
    Jane coooper
    Oct 25, 2021
    Excellent supportive company

    Having never exchanged large sums before, Torfx gave clear information which was reassuring. James Rowe was friendly and gave me confidence. Highly recommended.

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  • author
    jan s
    Oct 23, 2021
    Simply the best

    Just a great experience from start to finish. Very professional and helpful

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