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XE Review

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Reviews 47,330

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Sally Herigstad
Sally Herigstad
May. 03, 20214 min read

XE summary

XE has been in business since 1993. The company is part of Euronet Worldwide (NASDAQ: EEFT), which processed $115 Billion last year as the third largest money transfer business in the world. XE has built a reputation for trustworthiness and reliability in its many years in business. XE lets you make online international money transfers anytime, to over 220 countries and in 139 currencies.

Pros

  • Fast, easy online transfers 24/7
  • Enterprise-grade security
  • No transfer fees or monthly charges

Cons

  • Bank transfers only, no credit cards or cash accepted
  • No transfers to and from the same currency
  • Customer phone support not available on weekends
XEat a glance
4.6

Editorial score

Fees?

No transfer fees

5.0

Transfer time

Same day

4.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

Excellent site and app with thransparency of rates, mobile transfers and transfers from credit cards as well as bank accounts

5.0

XE XE Visit Site

XE Fees and Rates

XE does not charge transfer fees. XE makes money on the exchange rate spread—the difference between the exchange rate you pay and the day’s official exchange rate.

You may have to pay your bank a fee to wire money to XE, if that’s how you choose to make your payment. The third party bank where you send money or an intermediary bank may also deduct a fee for their service. XE cannot reimburse you for charges made by other parties.

How Does It Work?

You can sign up for XE Money Transfer in five minutes or less, in most cases. For security, XE may ask you for documents to prove your identity or your address. You can scan or take a photograph of your documents and upload them online.

After you have an XE Money Transfer account, follow these steps to make a transfer:

  1. Log in to your account.
  2. Select the currencies you want to exchange.
  3. Enter the amount of money you want to transfer.
  4. Enter the name and bank account information of the recipient.
  5. Confirm your method of payment (wire transfer, bank debit, or third party.)
  6. Agree to the exchange rate and total cost.

XE Money Transfer will send you an email or text message when they receive your payment, and another email or text message when they release your money transfer. After you receive the second notice, the recipient should receive funds in the recipient’s account within 1-4 working days.

You can always check currency exchange rates quickly on the main XE.com website, however this is the mid-market rate, not the rate you are offered when you make a transfer. If you set up a transfer while the markets are open, the exchange rate can fluctuate while you are setting up your transaction. You will be given an exchange rate, which you accept and lock in when you confirm your transaction. If the markets are closed when you enter your transfer, the rates do not fluctuate. They remain the same as they were when the markets closed.

To get the best exchange rate, which may be important when you are making a large transfer, you can set an XE Rate Alert. XE will notify you when the exchange rate between two currencies meets a set exchange rate, so you can make your transfer at that time. Alternatively, you can book a limit order online to buy or sell a currency when it hits a specific target rate. 

If you want to cancel a transfer for any reason, immediately call 1-877-932-6640 toll free in the U.S. and Canada. You may have to pay a 

fee to have a transaction reversed.

How Long Does It Take?

The fastest way to transfer money through XE is by wiring money from your bank to XE. Most customers choose this method, because it generally allows them to transfer money by the end of the same day. However, be aware that U.S. banks generally charge fees for wire transfers. 

If you choose to have XE draw funds from your bank account, your transfer can take two or three days to be completed.

XE will confirm the payment date with you when you are setting up your transaction. This will be the earliest date XE can make your transfer.

After XE releases the funds, the beneficiary bank may take 1-4 working days to credit the funds to the recipient’s account.

XE Top Highlights

XE Money Transfer XE lets you transfer currency internationally, using the website or mobile app. You can check current currency rates and set up money transfers 24/7, to countries all over the globe.

  • Most transfers completed the same day
  • Quick, easy signup and use
  • Trusted for over 25 years, and part of one of the top money transfer businesses in the world
  • “Limit orders” let you buy or sell when currency hits a target rate
  • Rate alerts notify you when currency reaches a specific exchange rate
  • No transfer fees charged by XE
  • Ability to transfer funds to over 220 countries in the world

Customer Support

Follow the onscreen instructions to open an online account and make your first transfer with XE Money Transfer. If you have questions, you may find answers in the FAQ section of XE.com. 

If you still need help, or if you are having technical issues, you can call or email customer support. Send general email questions to currency@xe.com, or money transfer inquiries to transfers@xe.com. You can call customer support in the U.S. at 1-844-832-1367 between 9:00 am and 5:00 pm, Eastern Time. For additional contact information, see the Contact page of XE.com. Worldwide customer service support is available 24 hours a day, five days per week.

XE does not offer a customer service chat line at this time.

Privacy and Security

Nothing is more important with any money transaction than the assurance of your privacy and security. XE has been in business for over 25 years, and is part of one of the world’s largest money transfer businesses. XE is licensed as a Money Transmitter by the Department of Financial Services of the State of New York, and is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). XE is required to safeguard your funds and to segregate customer funds from those funds used in the business. 

XE has made commitments to protect your privacy, including collecting your personal data only for valid purposes, keeping it only as long as necessary and only for the purposes they told you about, and keeping it securely. You can see the complete privacy policy on XE.com.

Bottom Line

XE offers international transfers of currency to over 220 countries, as part of a group that is the third largest money transfer business in the world. It provides current currency rates and allows you to set up money transfers online 24 hours a day, seven days per week. You can use XE Money Transfer online, or download the XE Currency mobile app.

XE XE Visit Site

To compare more financial products and read more guides and reviews, visit BestMoney

Sally Herigstad
Written bySally Herigstad

Sally has been writing about personal finance since 1998 and is the author of “Help! I Can’t Pay My Bills” (St. Martin’s Griffin). She is a licensed real estate broker in Washington state and a retired certified public accountant. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

XE
XE
ExcellentReviews 47,330
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Trustpilot reviews

See what some costumers are saying about XE
XE
ExcellentReviews 47,330
on
Excellent
85%
Great
10%
Average
2%
Poor
1%
Bad
2%
  • author
    steve pearce
    a day ago
    Fast and effective

    Fast, plenty of communication on progress, easy to use especially with previous account details.

    ...

  • author
    John
    a day ago
    Great Service

    Great Service

    ...

  • author
    Peter Baines
    a day ago
    Impeccable service

    As previously, we needed to transfer money to Spain once again, to enable us to maintain our property there. XE provided us with a competitively decent rate and no transfer charges, which is always beneficial, all completed speedily and efficiently with confirmations arriving in our email box, practically straight away. Thank you XE for your impeccable service, again. We shall be in touch as soon as we need your services.

    ...

  • author
    Mark
    a day ago
    I had reservations about using XE.com…

    I had reservations about using XE.com but the service we received was first class. I have no issues about recommending your site to other people.

    ...

  • author
    Ken
    a day ago
    For some reason

    For some reason, I do not have a case manager anymore. I have to call and go on hold for half an hour or more. Plus no more personal service. I was waiting for funds to clear from overseas but they didn't tell me they dropped their US bank, so the second transaction from the client had to go through their NZ bank. This delayed my receipt because I had to jumps hoops all over again to get my funds cleared, even though from the same client. Once it did clear, I have to chase for two solid days before they would put my money into my NAB account. It was the most stressful transaction ever. I was growing suspicious they were having financial trouble and so lost my money. Looking for another exchange broker.

    ...

  • author
    Richard
    a day ago
    Quick & stress free service.

    Less than 24 hours for my funds from my UK bank account to hit my account here in Australia . Exceptional no hassle service once again!

    ...

  • author
    Jane
    a day ago
    This was my 2nd transaction

    This was my 2nd transaction. I was nervous as the first transaction was protracted and required multiple phonecalls to correct an error by XE. Whilst this time the transaction went smoothly I was slightly concerned by the requirement to confirm my identity via face recognition process. There was no alert about this on frontpage in or info on the process wasting time as I cancelled my transaction process to photocopy my passport only to find this was not the process. My husband has not been required to do this previously so we were perplexed.

    ...

  • author
    Lisa
    a day ago
    no opportunity for questions to…

    no opportunity for questions to customer service. not even email or chat. had lots of questions. as you have changed things up a bit since my last transfer. still looking for info on alternative funding options. you dropped your US based bank for wires, would have been nice to know that BEFORE I chose a wire

    ...

  • author
    Chris Campbell
    2 days ago
    Always a fast international transfer

    Always a fast international transfer. Rates are competitive and communication is excellent.

    ...

  • author
    Anthony
    2 days ago
    Brilliant service

    Brilliant service

    ...

  • author
    Renee & John Hopkins
    2 days ago
    Credit not yet received

    Credit not yet received

    ...

  • author
    Robert
    2 days ago
    Excellent Service.

    Excellent Service. First Class exchange rates and funds in my bank account within 24 hours Well Done!!

    ...

  • author
    deOcgad
    2 days ago
    Do not use XE to convert AUD to USD

    Be aware that XE now requires customers to first transfer their AUD to a bank account account based in the UK before they convert it to USD. This additional international transfer incurs significant transfer fees which XE does not reimburse! Use a different service for AUD/USD conversions!

    ...

  • author
    Christine Elliott
    2 days ago
    Too upset to continue

    All my reviews until now have been about excellence, ease,and recommendations. However my recent experience was about disappointment, difficulty and acute anxiety. The agent Aleesha was very patient and friendly and professional but ...I was unable to complete the " deal" to bring MY £ to MY $ bank due to the changed security policy now in place at xe.I found it so anxiety provoking due to the assumption made by xe that everyone using xe is capable of the technology knowledge needed to complete proof of identity using the on line form. I was exhausted and tearful, and timed out by the system twice and finally cancelled my deal . I continue to need the money I have ready in UK and have yet to manage to get it into NZ. What to do now after years and years of same day funds and good rates and such excellent service by xe? Feeling lost!!!

    ...

  • author
    Danni Dot
    2 days ago
    International transfers always go…

    International transfers always go through without a hitch, nice and fast. No complaints at all

    ...

  • author
    Jason Walsh
    2 days ago
    Very secure

    Very secure, ultra competitive prices, miles better than the banks who rip you off whilst claiming to charge no fees - all they do is give you a poor exchange rate and pocket the difference.

    ...

  • author
    G N
    2 days ago
    Very good service

    Very good service

    ...

  • author
    Jacqueline Poole
    2 days ago
    Fast efficient and secure

    Fast efficient and secure

    ...

  • author
    Margarita
    2 days ago
    Very good

    Very good. Transfer completed quickly and exchange rate was as good as was possible.

    ...

  • author
    Jeffrey Cowell
    2 days ago
    Used Money Transfer on XE.com for some…

    Used Money Transfer on XE.com for some time with family and friends overseas. great service, not complicated and have served my needs well! If you need to send money overseas to someones bank then in our experience they are great to use their services. Jeff

    ...

  • author
    marc
    2 days ago
    Useless error message

    Useless error message. "Something went wrong we can't complete the operation" It lasted for hours. Finally I was able to finish the transfer. When the customer support was always excellent (customer fir 20+years) it is now horrific because it doesn't existe. Phone = 0 Email = 0

    ...

  • author
    Barbara
    2 days ago
    I have been using XE money transfer…

    I have been using XE money transfer regularly for 5 years, and have always been happy with their service.

    ...

  • author
    Jani
    2 days ago
    Best money transfer service out there.

    Fast, trustworthy service!

    ...

  • author
    Shaun Quinlan
    2 days ago
    Love using XE to transfer money.

    Love using XE to transfer money always quick, easy and reliable, no fees is a huge bonus.

    ...

  • author
    Jon
    2 days ago
    Excellent and efficient service

    Excellent and efficient service, very quick transfer.

    ...

  • author
    Andrew N.
    3 days ago
    Excellent service

    Excellent service. I transfer money to Canada and my latest payments have arrived same day when the transfer was started early enough.

    ...

  • author
    Patrick Ducey
    3 days ago
    The transfer was easy and relatively…

    The transfer was easy and relatively quick. I got a pretty good rate as well.

    ...

  • author
    Neil
    3 days ago
    As always

    As always, once i get hold of someone the service is excellent. Trying to get hold of someone by phone is near impossible. You need to look into improving this problem during these trying times.

    ...

  • author
    Colin
    3 days ago
    gbp to cad

    as good as ever

    ...

  • author
    Peter Webb
    3 days ago
    Very quick transfer of funds

    Very quick transfer of funds

    ...

  • author
    Mr Excalibur
    3 days ago
    Works really well

    Works really well. Quick and efficient.

    ...

  • author
    David
    3 days ago
    I doubt if you could better the service…

    I doubt if you could better the service given. Exchange rate is very competitive and I have found to be better than high street banks. Recent transfer to an Australian Bank took just about 24 hours.

    ...

  • author
    Mr Skeet
    3 days ago
    So easy to use really quick and an…brilliant

    So easy to use really quick and an extremely good exchange rate look no further for a money exchange company

    ...

  • author
    Duane
    3 days ago
    Takes a long time for funds to clear

    Takes a long time for funds to clear, where are the funds now??

    ...

  • author
    Dorothy
    3 days ago
    Very happy with the service

    Very happy with the service - the recipient received the money into their account the next morning!!

    ...

  • author
    Mr alan wozencroft
    3 days ago
    excellent quick and easy to order…

    excellent quick and easy to order currency . Use them every time

    ...

  • author
    Chris
    3 days ago
    Extremely easy and efficient transfers

    Extremely easy and efficient transactions with very good rates. When I was transferred to XE.com from my old provider we had a couple of hiccups for my first transfer but we quickly ironed those out and XE.com used a new intermediary. This was due to the currency not being one of the mainstream ones and the initial intermediary only had a limited licence. Since then I have had a very efficient service and although it's often said that the transfer may take 2 to 3 days, it is in my bank the same afternoon if I make the transfer in the morning. Otherwise it is in the bank the following morning. I've experienced a number of currency providers over the years and believe XE is one of the best available, if not the best for personal transfers.

    ...

  • author
    J Bateman
    3 days ago
    Excellent service

    Excellent service. Transferred a sum of Australian dollars from UK on Monday afternoon. It was in our son’s account by the time he got up in Sydney on Tuesday morning.

    ...

  • author
    Diana and Ian Williamson
    3 days ago
    Safe, simple & almost free!

    It’s a safe, straightforward and brilliant way to transfer money overseas and it costs very little to do so. And it’s fast. I transferred money for a gift from here (SA) to the UK and the recipient messaged me LESS THAN 20 HOURS LATER to say it had arrived in her bank account. I’ve been using XE Money Transfer for 7-8 years now and I wouldn’t do it any other way.

    ...

  • author
    Vladimir
    3 days ago
    Your website is good

    Your website is good. Intuitive and easy to use. I'm satisfy with your service

    ...

  • author
    Christopher
    3 days ago
    Awesome service and speedy transfers

    Awesome service and speedy transfers. I use to use my bank for overseas transfers but they use to give me a bad exchange rate plus charge me a fee and another fee for the overseas bank. With XE, if I transfer above a certain limit, I pay no transfer fee, and even if I don't the transfer fee is about 20% of what the bank charged me. Oh and they're way faster than the banks, so far I've done about 4 transactions with them and all settled within 1 business day.

    ...

  • author
    Peter
    4 days ago
    Faultless transaction

    This is the first time I have used XE for a funds transfer. AUD to NZD, and it was a smooth and efficient transaction and the confirmations and follow up messages from XE was very assuring and helpful. Well done XE!

    ...

  • author
    MA
    4 days ago
    Best rates and customer service ever

    Best rates and customer service ever. I have run into some issues with the transfer and had someone calling from XE (Abby) checking on the details and guiding me through the process over 4 weeks - held up by the banks - till we got the issue sorted. From there it became a routine repeated transaction, no more run around to draw the cash from banks and pay 1% fees after waiting 2 weeks to get the money to the bank branch. All is now managed easily online with ease and at the best rates.

    ...

  • author
    kjbromley
    4 days ago
    Would recommend

    Really easy App to use.Transfer monies very quickly & keep you updated all the way

    ...

  • author
    Paul
    Sep 20, 2021
    Extremely quick & good rate

    Placed the order on a Sunday afternoon, money was sent to XE that night and was in my bank account before midday on the Monday. Outstanding service

    ...

  • author
    CEstevez
    Sep 19, 2021
    XE money exchange… fast, secure, accurate

    I have been using the XE money exchange and transfer services for over 6 years. So far it has been great. Fast, secure, accurate; with one exception that I received less money than requested. Still, investigating that one. Possibly, something on the receiving bank that took a fee.

    ...

  • author
    Allan Bixby
    Sep 19, 2021
    Always a pleasure dealing with XE

    Always a pleasure dealing with XE. I pushed the wrong key and they corrected my error with ease. Thank you

    ...

  • author
    Michael
    Sep 19, 2021
    XE - good replacement for World First

    Using the company since World First stopped private client transactions. Bit of a Faff getting started, but this is due to ensuring safety of transactions, which is very good. Notification via email that XE had received my payment, but no email confirmation that the onward payment had been made. Logged on to the XE website for confirmation, but an email would have been better and less time consuming with the multifactor authentication, when my mobile signal is poor.

    ...

  • author
    John
    Sep 19, 2021
    very is process and very quick…

    Very easy process and very quick transfer. I got my Euros before XE.COM got my pounds. Thank XE

    ...

  • author
    Noel
    Sep 19, 2021
    As always

    As always, great service from Sidnee Collier of XE Money in Auckland.

    ...

  • author
    William David
    Sep 18, 2021
    Always been happy with extrade

    Always been happy with extrade. I’ve used them since 2005.

    ...

  • author
    Melissa
    Sep 18, 2021
    After sign-in rates for sending money are significantly different

    Rates for sending money are different before and after sign-in. I wanted to send money from CAD to USD and checked the rate before I signed in, on "send" page. It provided me a rate. When I signed in the result was significantly different. Then on a separate page, I compared the rates side by side. They are different rates. I called customer service. I explained the situation but they insisted that rates change all the time even though those rates were different at the very same time. Their unwillingness to understand situation and their automated unrelated answers were disappointing.

    ...

  • author
    Clive H
    Sep 18, 2021
    Easy to follow online payment system…

    Easy to follow online payment system .Fast and efficient service

    ...

  • author
    Dephney
    Sep 18, 2021
    The payment gets transfer very quickly…

    The payment gets transfer very quickly straight into your bank account and the rates are not too bad.

    ...

  • author
    Marc
    Sep 18, 2021
    Outstanding service perfect!

    Outstanding service perfect!

    ...

  • author
    Kathleen Poulter
    Sep 18, 2021
    Moving money abroad

    This is a fast, easy to use method of transferring money abroad. I have used it for several years.

    ...

  • author
    Andrew
    Sep 18, 2021
    Quick and easy!

    Quick and easy!

    ...

  • author
    Allan
    Sep 18, 2021
    The time taken to get through to an…

    The time taken to get through to an account manager is unacceptable. In fact the time taken to get anybody is ridiculous. Luckily I have a number for this company but have you tried getting a number on their website? You need a Maths degree.

    ...

  • author
    Zeljko
    Sep 18, 2021
    Great experience !

    Great experience !

    ...

  • author
    Prasant
    Sep 18, 2021
    Excellent customer service.

    Excellent customer service.

    ...

  • author
    Joel Haspel
    Sep 18, 2021
    Good rates

    Good rates, easy to use - Been using XE monthly for a few years with zero problems

    ...

  • author
    Austin
    Sep 18, 2021
    Money goes through really quickly with…

    Money goes through really quickly with good updates .

    ...

  • author
    Allan
    Sep 18, 2021
    Usually quick and easy

    Usually quick and easy. Last time, I had to jump thru a few extra hoops, probably because I hadn't used it in a while. Rates are good, though there are better.

    ...

  • author
    Little Lamb
    Sep 17, 2021
    Bad experience and total waste of time

    Went to all the trouble to linking to my checking account, which I was very wary of to begin with. Kept on getting cryptic error messages like “Contact us” with no info how to do this. I wanted to transfer funds to EU for just a single purchase of $150. Absolutely not interested in BitCoin or any other service. Spent hours in this single task. Got an email letter saying “Unfortunately, we are unable to assist you further and your account, XE***** will remain closed. We apologize for any inconvenience.” Absolute no explanation for this nor is there one on their website. I hope they do not cause me problems in future. To top it all off, the email was addressed to “MRS”. Too sexist to know better and use the correct “MS”. Surprised that they are headquartered in Germany and not China. Horrible experience, frustration and waste of my time!

    ...

  • author
    Dan
    Sep 17, 2021
    Great service

    Great service. A quick simple way to complete my overseas transfer. The funds went through on the same day. Cheaper and better than using my bank to facilitate.

    ...

  • author
    Gabriel
    Sep 17, 2021
    Great customer service

    I called customer service as I entered the wrong method of payment for a transfer and the problem was solved in less than a minute.

    ...

  • author
    Timothy Creedon
    Sep 17, 2021
    I have been using xe.com for family…

    I have been using xe.com for family support transfers from Canada to the U.K. since 2019. In all, some 42 transactions. This is a quality service and much more economical than using the big banks.

    ...

  • author
    Aruna
    Sep 17, 2021
    Trusted Source of sending money

    It is a trusted source of sending. Rates are better than banks. It takes couple of days to receive the beneficiary

    ...

  • author
    Michael
    Sep 17, 2021
    Another efficient money transfer

    Another efficient money transfer, on time and with a decent exchange rate.

    ...

  • author
    Angela
    Sep 17, 2021
    Good rates

    Good rates, easy to use, quick transfers and no hidden charges. Been using them for a long time.

    ...

  • author
    Jane
    Sep 17, 2021
    Efficient, reliable currency transactions

    I’ve been able to rely on Xe, and previously HiFX, for several years now. I like the way you can choose your preferred spot rate using a traffic lights system. I can look up previous transactions at any time and it always goes smoothly. I think the conversion rates are fair, and Xe keep me informed every step of the way.

    ...

  • author
    Trevor
    Sep 17, 2021
    Money finally transferred quickly and…

    Money finally transferred quickly and efficiently. However painful experience with a verification process which finally said my transaction would be cancelled and I would receive an email when I could initiate it again a second time. I never received any such email but tried the next day and the transaction worked normally. Meanwhile the exchange rate for the currency exchange had gone down resulting in a reduction in the total transferred.

    ...

  • author
    Peter
    Sep 17, 2021
    Not the good service that it used to be

    Similar to others who have posted negative comments, I have been using Currency Exchange and then XE for several years. The service from Currency Exchange HiFx was always exemplary. It does seem as if the level of service from XE has deteriorated significantly. By all means use XE if: - you want to have to battle with their system for over two weeks to change the trigger rate on a transfer order that has been in position for six months; - you want your E-Mails to go to the Junk Mailbox of the contact person that you have been dealing with, even though you have used XE and Currency Exchange for over six years and transferred over £500k in that time; - you want to wait endlessly on hold to try to talk to someone, who then tells you that someone else will call you back and they never do; - you want to answer endless questions from their Compliance Department, whose rules seem to have been written by Joseph Heller; - you want to deal with a customer service group which generally does not provide specific E-Mail addresses, so that every time you call in or send an E-Mail, you have to explain the whole story all over again; - you want to deal with a foreign exchange company that thinks that the markets shut down outside normal working hours and over the weekend; - and if there is no other option.

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  • author
    Hemprakash Goshai
    Sep 17, 2021
    Comments on services received

    The services have always been of the highest standard, prompt and efficient. If I have any queries or confusion, each and every member of the costumer service have been courteous and most professional and always resolved my problems.

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  • author
    Roger Green
    Sep 17, 2021
    Great rates no fuss and dependable fast…

    Great rates no fuss and dependable fast transfers

    ...

  • author
    Brian
    Sep 17, 2021
    Flawless service for many years

    I have been used XE for many years. The service has always been flawless. I recently had a problem with my email address and the XE Customer help-line resolved the problem quickly and efficiently.

    ...

  • author
    Tapas Chatterjee ( Director)
    Sep 17, 2021
    We have been with XE.COM for over 5…

    We have been with XE.COM for over 5 years and always use it when we import goods from outside the UK.. it's very easy, fast and convenient, good exchange rates and free..

    ...

  • author
    Missy
    Sep 17, 2021
    Great service a always!

    Great service a always!

    ...

  • author
    Colin Burgess
    Sep 17, 2021
    Simplicity

    Good rates, quick service. Client for 15 years.

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  • author
    Svetlana
    Sep 17, 2021
    Fast and professional I highly…

    Fast and professional I highly recommended it

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  • author
    JILLIAN
    Sep 17, 2021
    I was going to be a new user of XE.com…

    I was going to be a new user of XE.com for transfers. How to apply stated that all you needed to use XE was an email address and it should take 5 minutes. It didn't say anything about being computer literate to be able to upload utility bills, both sides of driving licence without any glares, and take a photo of myself with a camera to see if it matches my driving licence. It said camera, when it meant with my webcam. The whole process took me about 4 hours instead of 5 minutes. If I had known in advance what I would be asked to do I would have waited for my son to come along to help me. I was very irritated by the process. Since managing to book my first transfer the speed has been very good and I hope it continues the same.

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  • author
    Harry Stobbe
    Sep 17, 2021
    Easy transfer!

    Easy transfer!

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  • author
    Robert
    Sep 17, 2021
    Fast and efficient

    Fast and efficient, I would not use any other company

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  • author
    Ed
    Sep 17, 2021
    Don’t know why I have to keep providing…

    Don’t know why I have to keep providing ID over and over. Really annoying

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  • author
    Frank J
    Sep 17, 2021
    Great service

    Easy, quick way to transfer currency.

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  • author
    Alex W
    Sep 17, 2021
    Clunky but rates are OK

    I've made four transactions so far after I was recommended XE by WorldFirst once they closed their personal transfer business. My second transaction was delayed as they said it didn't come from a bank in my name, it took 24 hours to clarify that it was my bank account but my bank had my middle name on my account name, whereas my first transaction came from my joint account so it didn't show my middle name (but it did have my husbands name on it too and that wasn't an issue). As my account was previously verified with an ID that shows my full name, I'm disappointed this occurred and delayed a time-critical payment for me. My fourth transaction was delayed as I needed to verify ID, again. I tried to verify online but the camera function wouldn't work on their mobile website, so I had to download the app to see if I could get it to work there to upload ID again. Hopefully, that hasn't delayed the transaction as the ID was verified fortunately within minutes and I had access to my ID at the time. Happy enough with the rates - I transfer AUD to GBP monthly and always under $1000 so the fees are in line with the market. Hoping now that I've got the app is that the teething issues will go away.

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  • author
    Kathy
    Sep 17, 2021
    Fast and reliable

    My mom needs money fast and that's the way to go! Love your service! Thank you.

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  • author
    Todd
    Sep 16, 2021
    Excellent experience transferring money…

    Excellent experience transferring money from Canada to my daughter in England using debit card. Thank you!

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  • author
    Dawn
    Sep 16, 2021
    Excellent service

    As always the latest transfer of funds was efficient and extremely fast. We have been using this HiFx/XE company for over 8 years and the service has become even better. Thanks

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  • author
    Gevara
    Sep 16, 2021
    The first time I used this app

    The first time I used this app, it was an easy and quick process. The transfer fee was very competitive.

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  • author
    William
    Sep 16, 2021
    consistently smooth & timely processing

    consistently smooth & timely processing

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  • author
    Mr c. Jolly
    Sep 16, 2021
    Once again XE has stepped up and…

    Once again XE has stepped up and transfered my money abroad without any hassle.Would never use anyone else as they are so trustworthy and you can get them on the phone to help you through things if required. I have used their services since 2007 and they have at all times been very helpfull. GREAT SERVICES. HIGHLY RECOMMEND THEM. Anne

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  • author
    Leigh S
    Sep 16, 2021
    As always

    As always, fast, efficient and easy

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  • author
    Roger
    Sep 16, 2021
    Easy to use and folks are helpful when…

    Easy to use and folks are helpful when there is a problem

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  • author
    Alan
    Sep 16, 2021
    As usual

    As usual, excellent service

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  • author
    Thomas Zabel
    Sep 16, 2021
    I generally find the service very…

    I generally find the service very efficient. However, I would like some instructions how to delete/amend a payee.

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  • author
    Linda
    Sep 16, 2021
    The website is easy to use

    The website is easy to use. Your agent was very helpful and gave me the advice I was looking for. It was a bit of a problem finding a contact number as it doesn't appear on the help option

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  • author
    Mrs G Sharma
    Sep 16, 2021
    Good service.

    Good service.

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  • author
    Georgia
    Sep 16, 2021
    Money seems to take alot longer to…

    Money seems to take alot longer to transfer than other transfer services.

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  • author
    pshckmn
    Sep 19, 2021
    XE failure of process: for those with several bank accounts.

    For those that run several international bank accounts, consider this review. On 25th August 2021 I transferred some GBP to Euros. Both accounts were mine; this was not the first time. Four weeks later on 15 September they "reversed" the transcation, saying that pre-populated fields were incorrectly completed so they suspected a fraud. No money lost because both accounts were mine. But consider if I had been paying tax in the recipient country; or a parking fine; or a hospital bill. What then? It took XE 28 days to "fix" a "fraudulent" transaction and during that time it sent one email which looked exactly like all the other computer generated emails and - they said - telephoned. Ok, first time this has happened but they are not admitting their failure of process or communication. I say XE best avoided for all but the occasional, most basic tourist-type transfers. P.S. The contact from XE was basically, "take a hike; this matter is over". Reader, you choose.

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