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OFX Review

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Reviews 4,910

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BestMoney Staff
Bestmoney Staff
May. 30, 20214 min read

OFX summary

OFX provides individuals and businesses with international money transfers at significantly cheaper rates than traditional banks. It serves customers around the world, offering to convert transfers from 15 major currencies into 55 currencies – and counting. OFX’s platform is easy to use; transfers to most countries take 1-2 business days, and you can track your transfer online or through a mobile app.

Pros

  • Cheaper than most competitors for small transfers
  • Enables automated periodic payments
  • Additional services to businesses, such as forex risk management

Cons

  • Doesn’t offer best exchange rates for all currency pairs
  • Less cost effective for large transfers
OFXat a glance
4.0

Editorial score

Fees?

% of transfer or flat rate

4.0

Transfer time

Within 2 working days

3.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

User friendly site and app that supports mobile transfers from all devices

4.0

OFX Fees and Rates

OFX recently stopped charging a flat-rate transfer fee, meaning the only charge is an exchange rate margin. The margin varies by exchange pair, typically ranging from about 1% of the total value of the transfers involving major currency pairs (i.e. US dollar, British pound, Australian dollar) to around 2% of the total value of transfers transfer involving a minor currency pair at the receiving end (i.e. Mexican peso, Indian rupee, Thai baht). The meaning of this is that OFX tends to be cheaper than its competitors for smaller transfers, but it becomes more expensive as the transfer amount becomes larger. 

To find out if OFX offers the best price for your preferred currency pair (i.e. USD to EUR, GBP to INR), simply register for an account and you’ll be able to see the exact amount that the recipient bank account would see if you were to transfer money today.

After you register, a member of the OFX team will call you to discuss your requirements and let you know about documentation. OFX’s support representatives have demonstrated their willingness to offer better margins to the margins advertised on the platform. In some cases, they are also willing to match prices from competitors. If you’re unsatisfied with the charges for your preferred currency pair or you’ve found a better price elsewhere, let OFX know and you may be able to geta better deal.

How Does It Work?

OFX offers transfers from 15 major currencies into 47 major and minor currencies. The major currencies are: US dollar, Euro, British pound, Japanese yen, Swiss franc, Canadian dollar, Australian dollar, New Zealand dollar, Hong Kong dollar, Singapore dollar, Swedish krona, Norwegian kroner, Danish kroner, Polish zloty, and UAE dirham. The minor currencies include the Mexican peso, Brazilian real, Indian rupee, Malaysian ringgit, Philippine peso, Thai baht, Russian rouble, Turkish lira, and Israeli shekel.

When you enter the OFX site, the first thing you’ll see is an option to check rates. Note that these are mid-market rates and don’t take into account the margin OFX makes on all transfers. To see the amount the recipient bank account will receive on your transfer, you’ll need to sign up using the following steps:

  • Register for a personal or business account. For a personal account, simply fill in your name, email address, country, residential address, and phone number.

  • You’ll be asked for your preferred currency pair and be given the opportunity to calculate how much would be received for a transfer made at that moment.

  • An OFX customer support rep will call you shortly after you register to discuss your requirements and to let you know which documents to provide. Documentation usually consists of 1-2 proofs of photo identification (i.e. driver’s license, national ID card, or passport) and 1-2 proofs of current residential address, (i.e. bank statement, tenancy agreement, utility bill, or letter from a government body).

  • Once you send the documentation, you should be up and running within 1 business day.

  • Once approved, you can begin making payments. You can use your account to track payments online or through OFX’s mobile app.

How Long Does It Take?

After the money is sent, it typically takes 1-2 days for the funds to appear in the recipient’s bank account. Times can vary, depending on the currency pair and the recipient’s country and bank. Note that banks in some countries take longer to process incoming transactions. If a transfer takes longer than expected, you can check with your bank as to usual processing times and of course check in to your OFX account online or on the mobile app to track the status of your payment.

OFX Top Highlights

OFX is one of the largest currency transfer companies in the world. It draws on its wealth of experience to offer not only cost-effective transfers but also a range of additional services to benefit individuals and businesses:

  • 24/7 English-language customer support based out of 6 offices around the world in Australia, the United States, Canada, United Kingdom, Hong Kong, and New Zealand).

  • iOS and Android apps. These can be used to see live exchange rates, transfer money and track transfers.

  • For small- and medium-sized businesses, OFX offers the following services: quick and secure payments to overseas suppliers; simplified payments to overseas staff with preferable exchange rates; protection against currency fluctuations, via options like forward contracts and limit orders.

  • Online sellers can get approved within 4 business days for the and collect global revenues in USD, EUR, GBP, CAD, AUD, or HKD.

Customer Support

As mentioned above, OFX provides 24/7 customer support from 6 locations around the world. A dedicated customer service rep will call you shortly after you register to discuss any special requirements and take you through the documentation needed to get setup. OFX can be contacted 24 hours, 7 days a week through a toll-free number. 

Privacy and Security

OFX is a registered trade name of OzForex Ltd, a publicly traded company on the Australian Securities Exchange, and its subsidiary USForex Inc., a licensed money transmitter in the United States. USForex Inc. is registered as a Money Service Business with the US Treasury’s Financial Crimes Enforcement Network. OFX partners with Symantec to employ identity protection, fraud prevention, and SSL encryption, protecting customers every step of the way until the money is safely in the recipient’s bank account.

Bottom Line

OFX is a global provider of bank-to-bank foreign currency transfers. It enables individuals and businesses to transfer money to foreign bank accounts quickly and easily and at much cheaper rates than those imposed by the banks. OFX imposes no transfer limits and no transfer fees. It collects only around a 1-2% margin on the exchange rate on each transfer. 

In addition to forex payments, OFX offers a range of features including excellent customer service, simplified payments and currency protections for businesses, and an option to collect e-commerce payments in any of 6 currencies. OFX’s service is completely secure and customers around the globe have used it to transfer around $100 billion to date.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

OFX
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GreatReviews 4,910
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Trustpilot reviews

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GreatReviews 4,910
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Excellent
78%
Great
9%
Average
3%
Poor
2%
Bad
8%
  • author
    Janette Gilchriest
    2 days ago
    Once all set up a simple

    Once all set up a simple, speedy process to transfer funds.

    ...

  • author
    James Erasmus
    21 hours ago
    After a few transactions im happy

    After a few transactions im happy, good rate in comparison to competition, perhaps a bit slower, overall I feel they are professional and reliable. I made an error with amount and they waived the fees. Be sure to check every step, amounts cannot be changed later.

    ...

  • author
    JAMES
    2 days ago
    excessively delay with no resolution after 2 weeks

    Transaction initiated over 10 days ago, called 3 times to followup and every time I call I get a different answer with no clarity on timeline or path forward. After requesting them to cancel the transfer and refund my money, I have been asked to provide more information and 2 days on and still no commitment on when they will return my funds. Holding money hostage and complete waste of time and mindspace.

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  • author
    holly clarke
    Aug 12, 2022
    Fast and efficient- Easy to deal with…

    Fast and efficient- Easy to deal with online or on the phone. Rates were better than my current bank and they offered an even better deal when I called. I prefer to do online but better rate was not transferable (hence 4 stars).

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  • author
    Chris SW
    Aug 11, 2022
    Why it takes a FULL week if not longer…

    Why it takes a FULL week if not longer to send funds to Germany i can't understand. Doing the transaction in Cryptocurrency takes <12 hours if another person at the other end can initiate the reversal. I understand your slogan of "no fees" - what a lot of horses*it! ROE per fx before my execution was USD 1047 = EUR 1023.12. You paid EUR 1000.09 so the transaction "costs" EUR 23.03 (whatever that is in Uncle Sams). That might be money well spent if the transaction could be completed within 3 business days. But OFX deducted from my bank account almost simultaneously with the order Friday 05. today is 11. (and still in limbo in Germany) so I strongly suspect OFX wouldn't have been able to speculate with my funds for another week...

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  • author
    Teo Kah Boon
    Aug 11, 2022
    OFX is easy to use and user-friendly

    OFX is easy to use and user-friendly. FX rates are competitive and Customer service has been responsive. Much recommended.

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  • author
    A Grant
    Aug 11, 2022
    I have dealt with OFX for the last ten…

    I have dealt with OFX for the last ten years and cannot recommend them highly enough.

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  • author
    Janet Ross Snyder
    Aug 10, 2022
    They have earned my trust.

    I've been using OFX to move my money between accounts in different countries for over 4 years and they have given me excellent service. Their exchange rates are reasonable, their web site is simple and efficient, and when I have needed to speak with a representative, the person was well informed, respectful, and easy to understand. They have earned my trust.

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  • author
    Jennifer Jones
    Aug 10, 2022
    What a great service

    What a great service! Transferring funds to our daughter in Canada was so easy. Our bank made the transfer to OFX and they immediately forwarded it on. There was no waiting, they didn't hold on to it for a day or two. I have used them before and highly recommend their service.

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  • author
    Juan
    Aug 09, 2022
    OFX DOES NOT PROTECT YOU AGAINST CHARGES OF INTERMIDIATE BANKS!!!

    I complained to OFX for being charged 4.5% in additional fees by the intermediate banks. OFX replied with the easiest way out for them saying they did their job of sending the money to the recipient and have no control about charges done by others. OFX does not care, and does not protect you against excessive charges done by the intermediate banks. I have done a recent international transfer, I agree OFX rates sound better than other companies but I got charged an additional 4.5% by the "intermediate banks". OFX did not care about my concern, instead, they say I am free to use their service again and CANNOT limit or prevent other charges you get. I don't recommend OFX based on my own experience and their customer service. I rather loose a little bit more in the exchange rate with other companies... or for the 4.5% just use the bank transfer directly. By the way, I have done international transactions with Xoom and never got charged additional hidden amounts.

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  • author
    Thomas Cadden Earls
    Aug 09, 2022
    I have been an OFX client for many…

    I have been an OFX client for many years and found them to be efficient and reliable.

    ...

  • author
    Michael Norwood
    Aug 09, 2022
    A very happy customer of OFX.

    I have used OFX several times to transfer money between UK and Australia in both directions. Every time it has been reliable, fast, safe and much less expensive than bank international bank transfers. The platform is very easy to use. I will continue to use their service in the future.

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  • author
    J C Wilson
    Aug 08, 2022
    Really helpful and supportive staff…

    Really helpful and supportive staff helped me through the whole process, which turned out to be much more simple than I had expected.

    ...

  • author
    Yung Tran
    Aug 06, 2022
    Very efficient

    Very efficient. Good prompt communication

    ...

  • author
    Dan Machen
    Aug 05, 2022
    Fast

    Fast, reliable, reasonable fee

    ...

  • author
    NP
    Aug 05, 2022
    WORST EXPERIENCE EVER

    Unfortunately, I can't give them a zero star. The worst service I have experienced. I was trying to send money but they put it on hold for 3 days, I requested to cancel the transaction but the money is not credited back yet.

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  • author
    SHAH MUSTAFA
    Aug 05, 2022
    Compliments

    I just started using your services and I find it very convenient and effective. Initially I was concerned using your company for the first time not knowing whether my money was at risk, However I am pleased to confirm that the transfers were completed promptly and safely and I got the best rate comparable to all banks and other similar exchanges Your app too is very user friendly and I found your staff to be very professional competent and committed. I would highly recommend your service to all my families and friends as well as put an excellent review on social media as I am extremely happy to have used your company for transferring funds. You have acceded all expectations

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  • author
    Peter Johnson
    3 days ago
    Held my money

    Deducted my funds. I then didn’t hear from OFX for 12 days whilst my payment was ‘in process’. I was eventually contacted by them asking about a 15 month old payment and they also demanded proof of what I had recently purchased. I told them it was none of their business as I had purchased from a legitimate website. The transaction was then cancelled. I am closing my account with them. Disgusting customer service. I won’t be recommending in future. The response from OFX has been pathetic to say they least. They are still refusing to refund my money unless I provide them full access to my banking statements with totally unrelated transactions, I offered to provide evidence of my account and the specific OFX transaction (even though they already have this info) - but that wasn’t good enough. They have now been holding my funds for three weeks. Disgusting.

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  • author
    Jose Haro
    Aug 01, 2022
    Great service

    Great service, thank you!

    ...

  • author
    Nader
    Aug 07, 2022
    Scary exchange Company!

    Ozforex is a very scary company that takes your money and book it as binding contract and if they feel they are losing a lot they will not do their side of contract and simply hold on your money till you ask for return!

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  • author
    David Robertson
    Aug 01, 2022
    Far too slow

    Far too slow. Much slower than advertised. I shall revert to using bank to bank SWIFT transfers. Disappointing.

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  • author
    Eric Hocking
    Jul 30, 2022
    We have been using OFX for years

    We have been using OFX for years and have always had excellent service from them. Response times for international transfers barely take an hour for processing and we have always had confidence in OFX security.

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  • author
    Piotr
    Jul 29, 2022
    Excellent service and a very good…

    Excellent service and a very good exchange rate. There is nothing not to like.

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  • author
    Jerry Klayman
    Jul 29, 2022
    Breached the Agreement

    Opened my account several months ago. All was well, made my transactions smoothly. Suddenly this week, "Account Closing" email. Just mumbo-jumbo about my "risk profile". They cite "Section 21" of customer agreement as the basis for immediate closure. But that section requires specific reasons mentioned in the agrement and "risk profile" is not one of them. So they are in breach, but what can I do but complain here.

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  • author
    Shreeram Rane
    Jul 29, 2022
    Very bad experience with the OFX

    Very bad experience with the OFX. The transfer advice I got it for AED 4,088.77 and when it is credited in account it was just AED 4,058.77. There was a difference of AED 30. Even after writing email to Support nothing happened, rather not even bothered to give a response to the email. What is wrong with OFX? on the other flip side, the exchange rates are pathetic.. USD to AED it pegged @ 3.67 and Exchange rate I got is 1USD = 3.575 AED. Note that, My incoming bank haven't charged any fees, which I have already checked with Bank. Wondering how the Transaction Amount Advice sent by OFX is different than the amount received in the bank.

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  • author
    Mohammed Shaheed
    Jul 29, 2022
    OFX is the best for international bank…

    OFX is the best for international bank to bank money transfers! No fees and great exchange rates.

    ...

  • author
    Donna O'Donnell - Personal
    Jul 28, 2022
    Great service AGAIN!!!!!

    Great service AGAIN!!!!!! Thank you!!!! - Big THANK YOU to Frank. Very helpful!!!!

    ...

  • author
    Larry Isaac
    Jul 27, 2022
    SCAM!!! Used my money & return it less

    Before i confirm the deal i called your office to clarify about the refund if not successful and he said don't worry about it. Fastest and Safer money transfer around the world that is your tagline. July 07 Deal was Booked Confirmed July 20 I received email that money transfer failed due to error in beneficiary name. July 27 I received an email money was paid back to me in lesser amount. You took 1,296.44 in my bank account on July 7. You return my money 1,222.02 July 27. Why it is less 74.42? My money is with you for almost a month and nothing happen, good enough you use it in forex and earn from it. Returned my money less, what kind of business is this? Nothing happened you ruined my name to the recepient and paid interest because of delay in sending money. I am very dissapointed. I will file a case and will post this in social media so other people will be aware of your SCAM business!!!

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  • author
    Lynn Samara-banna
    Jul 27, 2022
    Excellent service

    Excellent service Clear easy transfer Prompt response Highly recommended Best exchange rates and fees

    ...

  • author
    Dom Daniel Augustine, CRNJ
    Jul 27, 2022
    My US funds arrived in the payee's…

    My US funds arrived in the payee's British bank account within the estimated timeframe; the right amount; both sides notified as promised. Everything went without a hitch. I am very satisfied with the transaction. Thank you OFX!

    ...

  • author
    Paxphasmatis Riley
    Jul 26, 2022
    Hey OFX

    Hey OFX! That's just the same generic answer that you guys have been telling me for over 2 months. You are an International Money Transfer Company are you not? I was an enthusiastic customer of yours who for nearly 3 years had no issues with your company in making occasional small payments to my fiancée. I am not a business. There is no risk! I BPay you the funds first before you transfer them. I have no idea of what this "risk" is that you keep talking about unless you explain it in detail. If I'm not the type of customer you want, then who is? I am just an ordinary person who wishes to send money to his fiancée overseas. Isn't that what your service is for? You were happy enough to take my money for the last 3 years.... You also have completely failed to answer my request for my Transaction Record. If I do not receive a copy I will be filling a complaint with the Australian Financial Complaints Authority (AFCA),

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  • author
    Ellen
    Jul 26, 2022
    always fast,always efficient

    always fast,always efficient, always best rate

    ...

  • author
    Hope ELC
    Jul 26, 2022
    Easiest transaction in FX i have done.

    Easiest transaction in FX i have done. Love the simplicity and the transparency of it all.

    ...

  • author
    Hannah Kassa
    Jul 26, 2022
    Very Easy to Use

    As a first time user of this type of service, setting up/creating my account was a bit of a process for me. But once I got through that, the money transaction was quite simple and a smooth process. If the process in the other end goes the same way as it did for me and my family gets the money easily, I will be sharing this service with my family & friends. Once lesson I learned, to check your AT&T "call protect" or relative service if OFX or other company tells you they were trying to get hold of you. I got two emails within a few hours of each other that they could not get hold me, but I did not see any missed call. When I was finally able to connect with someone at OFX, it dawned on me to check on the call protection service and sure enough there were tons of missed calls from OFX. Now that I saved their number, that won't be an issue in the future, but now I will remember to check that if someone says they tried to get hold of me. I am hoping for a positive ending... I will update then, thank you OFX!

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  • author
    Holly Yang
    Jul 25, 2022
    Transfer Singapore to US

    Was really struggling getting funds from SG to the US and Singapore does not make it easy. That said, the OFX team helped me every single step of the way, verified transactions when I needed reassurance and kept me informed. They responded to every single email quickly and completely. Impressed and relieved.

    ...

  • author
    Judith Oliver
    Jul 25, 2022
    Confidence in OFX service

    Found your app easy to navigate, contained all information required and easy to place transfer order. Appreciate quick notification when monies received and when placed in designated account.

    ...

  • author
    Gabriel
    Jul 25, 2022
    Very easy

    Very easy, stress free experience. Good rates. Recomended.

    ...

  • author
    Madeleine Bolton
    Jul 23, 2022
    Excellent service

    Excellent service, would reccomend.

    ...

  • author
    Michael
    Jul 23, 2022
    User friendly and very efficient

    User friendly and very efficient. Particularly when you already have recipient details in history.

    ...

  • author
    Mark Riley
    Jul 21, 2022
    No complaints

    Good rates. Great service Cheers

    ...

  • author
    Thomas
    Jul 21, 2022
    This was my largest transfer of funds…

    This was my largest transfer of funds Down Under that I have ever made. For sums under four figures, I find PayPal fast and cheap at $5. For this transaction, I used OFX to move five figures Down Under, Slower, but for the right reasons: security and verifications across multiple institutions take the time that it takes to do it right.

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  • author
    Yves Elvis Bizimana
    Jul 20, 2022
    I got a good rate and transfer was…

    I got a good rate and transfer was faster

    ...

  • author
    Prompt
    Jul 18, 2022
    Efficient

    Efficient 24/7 support Easy email communication Recommended 100%

    ...

  • author
    Arnold Broese
    Jul 18, 2022
    OFX have been most helpful

    OFX have been most helpful, and I am so pleased a friend told me about them. They get the job done efficiently and the phone application works a charm. So far I have had about six transfers done from Canada to Australia. Fully recommended on my experience.

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  • author
    Paxphasmatis Riley
    Jul 18, 2022
    So you don't even bother replying to…

    So you don't even bother replying to your bad reviews OFX? Brilliant. Where's a Copy of my Transaction Record please? It's the least you can do after axing my account of 3 years after mysteriously deeming me to be a "risk" Pathetic! I demand a Copy of my Transaction Record. BTW I think you need a compliance checker to check your compliance to your customers as it's crap! Once again I will ask: Where's a Copy of My Transaction record please?

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  • author
    Don M
    Jul 18, 2022
    Easier over time

    Once set up a transfer is quick and easy. 9th transfer with OFX and it seems to get easier each time

    ...

  • author
    viktorija
    Jul 15, 2022
    Used to be good

    I'm not sure what happened with OFX recently, I used to transfer money with no issue and transfers completed in 3 hours. It feels like they are dragging the time to keep the money as long as they can now: I transferred money on Tuesday, got a call on Wednesday to check details (never happened before, even with larger amounts). Then silence until they called again on Friday to ask one question - how is recipient related to me. Why wasn't it asked on the first call? I got also promised that money will be transferred right away as they have everything they need now but of course it did not happened and that means there is no way the payment will be cleared until next week. I wish I paid £3 transfer fee with a normal bank and did not have to worry if I ever see my money again..

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  • author
    Annabel Miles
    Jul 13, 2022
    SCAM This app is the biggest scam.

    SCAM This app is the biggest scam they… SCAM This app is the biggest scam they have taken the money from me on the 1st of July and then didn't update me until the 3rd of July and then they started their verification process where they asked me to call I was on bloody for ages it took more than 40 minutes to get through to them where they verified all the details and asked me to send receivers id proof which I provided them on the same day and nothing heard back from them till 8th and then received an email that waits until we review your account I have given them everything that they need call them n numbers of time today's is 11th day and they are not responding to an email I am thinking I have been conned and today is 13 half of the month passed and they have stopped answering my emails they the company is unfaithful just for £790 and if you are genuine then why don't you reply.

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  • author
    Kelly Gould
    Jul 12, 2022
    Foreign transaction novice

    I had a sudden need to do multiple foreign transactions and I thought it was going to be difficult and expensive. OFX saved the day! Everything was efficient, way less expensive than the banks, and I was able to reach customer support at any time. I have to recommend them wholeheartedly.

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  • author
    Annabel Miles
    Jul 11, 2022
    SCAM This app is the biggest scam they…

    SCAM This app is the biggest scam they have taken the money from me on the 1st of July and then didn't update me until the 3rd of July and then they started their verification process where they asked me to call I was on bloody for ages it took more than 40 minutes to get through to them where they verified all the details and asked me to send receivers id proof which I provided them on the same day and nothing heard back from them till 8th and then received an email that waits until we review your account I have given them everything that they need call them n numbers of time today's is 11th day and they are not responding to an email I am thinking I have been conned.

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  • author
    Sonia
    Jul 11, 2022
    Operations need an overview

    I have been a client for a few years, previous transactions went through fine. Currently I have a deal going through simple transaction deal confirmed 4th July funds received to OFX 4th July it is now the 11th July and i still have not received funds into the account. They needed proof of address which I sent 5th July also 7th July. I have phoned 9th July and today 11th July to be told it takes 2 business day to clear the proof of address. Seen as they had received my proof of address on the 5th I would have expected to see the money into the account on the 8th but no. What annoys me the most is they should not have accepted the deal and my money if my account details were not up to date! Before any transactions were done they should have informed me first we need to update your account before the deal went through. I'm currently stranded in a country that I have been here for 6 days and no money, relying on friend and family, unacceptable and embarrassing.

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  • author
    Clayton
    Jul 08, 2022
    Terrible

    Previously used with no issues. No longer. AVOID. Transactions take forever, customer service is terrible. Long wait times via phone or email. Responses are generic, phone calls to confirm information are more interested in your “future” needs and how much future business you can offer them. Exact opposite of their advertising slow and difficult

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  • author
    Hassan Mirza
    Jul 07, 2022
    Ofx Is Racist towards Muslim nations…

    Ofx is Racist And double standard company 2019 I created my account number 141473488 I Transferred £40000 from MY UK bank account Natwest to My wellsfargo account USA I have No Problems This time I wanted to From my WellsFargo same account to My same Natwest account UK from My address to my Bank account to my Social security to my Id proof to my email to my telephone Number Nothing changes I provided plus My selfie every time I provide there is something else to Provide I have spoken several Managers to customer service to in Uk office to USA office to Ireland office I found out there is not a single Person working Muslim or My Nationality. Or other than White I feel bit strange and then I realised this excuses are only Because I am what I am in 2019 I am ok this time I am not not a single thing changes in my Profile so what else

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  • author
    Rock Little
    Jul 05, 2022
    Terrible experience

    Highly not recommended. I made a transfer on Jun 14 and found out the swift code is incorrect on Jun 21. On Jun 24, a staff told me the bank is sending the fund back to them then they can make the transfer again. I gave them sometime to work on the transfer. I called yesterday, the staff told me they still haven’t receive the money and need to investigate it. And I called again today, the staff has another version about the money, which is ‘the money is not sending back from the bank’. Don’t know how long does it take for my recipient to receive the money. My bank does not support the currency so I chose to use ofx. Terrible experience. Do not make a transfer through this company. No one follow up or updates unless you call them. Not the first time making overseas transfer, never heard it will takes more than 2 weeks to recall and resend the money nowadays. Do not treat customer as a fool.

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  • author
    MD
    Jul 05, 2022
    I made a transfer from Canada to USA

    I made a transfer from Canada to USA, fund did not go through into recipient account although status showed "Sent' in OFX online account. It took more than 15 days to get my money back after numerous emails and calls! On top of that, I lost transaction fee around $30 USD for nothing.....

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  • author
    Paxphasmatis Riley
    Jul 04, 2022
    After nearly 3 years of sending money…

    After nearly 3 years of sending money on and off to my Thai girlfriend, OFX decided to put me through the ridiculous process of Compliance Review. They demanded a copy of my Thai girlfriend's passport (which is really not mine to give), however she agreed to do this as she has nothing to hide, and I forwarded a copy to OFX as requested. OFX pressured me to supply my girlfriend's passport copy (which took two days as she works fulltime and does lots of overtime, so finding the time to visit a copy shop (snapshot mobile phone photo of passport will not do for OFX) I did inform them of this delay and received an email back saying it was noted, while meanwhile my account was suspended. When I queried why, (after a 30-40 minute wait on their 1300 number), I was told that my account was still under review by the Compliance team but they would contact me within 2 days to let me know the result. A week passed and I still heard nothing, so I sent another email and this time they did reply promptly with a "You have been deemed a RISK and your account has been Cancelled" email. They will not expand on what sort of a "risk" that I am and closed my account before I could print a Transaction record. I sent another email in reply, questioning why they had done this and requesting a copy of my Transaction record. I still haven't heard back and it's been several weeks now! Prior to this occurring I would have recommended OFX to friends and relatives, however after this messy and insulting Compliance process (which took over 2 months) I wouldn't recommend them to my pet dog. I have no criminal record nor any other legal issues. Payments were made upfront by me to OFX using BPay. I would like to know exactly what type of risk I pose to their inane international money transfer system? I haven't sent any suspicious large amounts of money and I have a healthy bank account. My girlfriend banks with one of the largest and most respectable banks in Thailand so that cannot be the issue either. I am still waiting for a reply to my last email questioning their decision and would also like to receive a copy of my Transaction record as they have closed down my account and I can no longer access this function. What the hell is going on OFX? Are you cutting the accounts of small part time users such as myself to meet some Compliance KPI? I cannot for the life of me see how I am deemed a "Risk". That's just plain insulting and suspicious, even more so as you refuse to tell me what type of a "Risk" I pose! My advice is do not use this company. They will pull the rug out from beneath your feet for no explainable reason and their customer service sucks!

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  • author
    Jacob Samuel
    Jul 04, 2022
    Click and bait - dishonest website

    Big thanks to Sidd K for the apt review. I am looking for a better money transfer service and came across this site. This is click and bait service. On the home page they show you decent exchange rate. On the actual caclulator they show lower than bank rate. Thanks to another reviewer and the ofx response, I decided to check before signing up for the service.

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  • author
    Wiring Integrity
    Jul 03, 2022
    ERIKA PAYER at OFX deserves 5,000 STARS

    Erika Payer's Reliability, Integrity, Accuracy of Knowledge, to say the least, is PEERLESS!!! She is THE MOST DEPENDABLE person I ever communicated with in business, PERIOD, and NOT just at OFX, but in my entire 27 year business career. EVERY SINGLE thing she has EVER informed me of, or how things work within the OFX system, or protocols, or sequences, has ALWAYS proved itself to be 100% correct AND accurate. For the most part, i have been relentlessly downtrodden by people's unreliableness and non-dependableness, ESPECIALLY in ethical business practices (or LACK thereof). I am grateful for Erika Payer and the OFX team in general, very awesome customer service in general across the boards. I literally switched from another FX provider with very slightly better rates BECAUSE of the OFX reliability, dependability, and customer service and overall experience. THAT is why I ONLY transfer ALL of my money thru OFX. In Greek if it is warranted we say "xilia euxaristo", it translates literally to "a thousand thank you's". WITH THE UTMOST RESPECT Niko

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  • author
    Phil Lewis
    Jun 30, 2022
    I would like to thank Yumi Chen for her…

    I would like to thank Yumi Chen for her patience and assistance in helping me navigate my way through the unfamiliar world of money transfers. Yumi was responsive and kept me up-to-date on progress and processes, even when things weren't go to plan. On the latter, Yumi was proactive in trying to resolve and find a solution. Thank you Yumi!

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  • author
    customer
    Jun 29, 2022
    If I could give this company a zero I…

    If I could give this company a zero I would do that. I’ve transferred my money to their account June 1 for $5,000+. They said that my receiver will get it after 6 days. After that my supplier still did not get the payment. June 13 they said it was under compliance review and OFX requested for additional documents from My supplier. Gave it to them but still did not satisfy the compliance team. On June 16, I requested for a refund since they did not deliver the transaction. The refund was booked for June 21. It’s already June 28 nobody notified me and I just learned that the COMPLIANCE TEAM AGAIN blocked the released of the refund. Now they are asking for 3 mos worth of business bank transactions as well as my billings. They already have my records when i opened my business acct. Are they going to ask for all my personal financial act. next time? They don’t provide complete and accurate disclosures. Ofx does not have the right to hold my account. I asked to cancel at the right time limit. Consumers needs protection against this kind of businesses. They need to be sued.

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  • author
    Joy Park
    Jun 29, 2022
    I will give 0 if I could

    I will give 0 if I could. It doesn't deserve one star

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  • author
    Sidd K
    Jun 28, 2022
    Not a big fan of Click & Bait Services

    Not a big fan of Click & Bait Services. OFX website shows a transfer rate at $1 = INR 78 and walked me through a lengthy process of filling in the form, uploading my Driving License photos, take a selfie video of myself, my SSN details and connecting my Bank account. And after the entire process, when I proceed to make the actual transfer -- SURPRISE!! The transfer rate changed o $1=INR 75, which is trickery at it's worst! Sorry, OFX. But, this is bad trade practice!

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  • author
    Catherine Magbitang
    Jun 27, 2022
    Excellent service as always

    Excellent service as always Thank you for excellence

    ...

  • author
    Paul Rossiter
    Jun 24, 2022
    Fast and Efficient

    I have been using OFX for several years and find the service to be so simple to use and rates are always keen. Fast and efficient is my overview. Would recommend to anyone.

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  • author
    Leah Argao
    Jun 23, 2022
    I would like to submit a formal…complaint

    I would like to submit a formal complaint about my experience with OFX. On April 25 2022 I made a transfer and funds were removed from my account but by the beginning of June the recipient called stating they had not received the funds. I had not been contacted by OFX about any concerns or docs required so I sent an email and received no response. Next I called and was required to provide some additional documents which I did immediately on June 18th. I was told all the documents required were received and they were reviewing. As of today.. this transfer is still under review/in process after 2 months.. no communication and now I have a very unhappy recipient on the other end.

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  • author
    john westphal
    Jun 16, 2022
    OFX money transfer all the way

    I have been sending money transfers from the US to Spain for many years with OFX and they are an extremely reliable company. I have had 100% success rates on every single money transfer. From start to finish in approximately in 6 or 7 days the transfer is complete, efficient and to my entire satisfaction. They keep me totally informed throughout the process of the transaction and I have always trusted them with assured confidence. Their rates are very good and I highly recommend OFX for anyone as their source for money transfers.

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  • author
    Matt Hancock
    Jun 16, 2022
    Excellent service

    Fast, easy and trustworthy. I had to move a significant amount of money to purchase a condo abroad. Marco was assigned to me right away and personally worked me through the process from start to finish.

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  • author
    Ela
    Jun 10, 2022
    What CHECKS AND BALANCES does the…

    I What CHECKS AND BALANCES does the SYDNEY OFX COMPLIANCE TEAM have ? Are they lords in all they do ?? Is it an ARBITRARY PIE IN THE SKY COMPLIANCE POLICY AND PROCEDURE at SYDNEY OFX?? If not why has my account of several years that I set up been SHUT DOWN without my knowledge ?? When I set up the account surely OFX did their due diligence . Now they want me to pump them with more information. I am 68 part retired with life long savings through frugal living Not a criminal ! If OFX SYDNEY COMPLIANCE TEAM does have BRAINs 🧠 and COMMON SENSE, they will not TARGET and HARASS A SENIOR CITIZEN of 68 years of age . I wonder what the FINANCIAL OMBUDSMAN will think of this type of company harassment?? To say I am not happy will be an understatement of mammoth proportion. Money laundry is serious business and needs BRAINS and intelligence not just mere hunches . Let us harrass this old senior to keep our work statistics up and BLOW IT IF WE LOSE HER CUSTOM in the process! Only problem is my account is disabled and OFX did not have the courtesy to tell me. Or is it because your Compliance section think they are FBI . Maybe the Brains work in bigger organisations than SYDNEY OFX Compliance TEAM or such a poor judgment will not have happened. It really just needs proper communication and customer service plus common sense. NOT A DICTATOR ACT OF SHUTTING DOWN CLIENTS’ OFX ACCOUNTS!! I wonder who in OFX actually replies to these reviews. If it is the CUSTOMER SERVICE TEAM THAT HAS “BEEN REACHING OUT TO ME “ Then it would be THE JOKE OF THE CENTURY and GOD HELP ALL OFX. CUSTOMERS. It seems afew groupie OFX staff think they actually own the company and the customers best behave or their accounts will be slam dunked and not really because of any money laundry RISK but because some OFX groupies think so and so customer need to be targeted !! Blind Freddy can see no risk only certain OFX groupies scratching each other’s back climbing the promotion ladder from customer service to compliance team . The first compliance letter was from a staff who was promoted from customer service . The woman I next talked to PROMISED THAT ONLY SHE WILL KEEP ME IN THE LOOP . Next email I got was NOT FROM HER . PROMISES OR LIES ??? Or platinum customer service . Next thing I know my account is suspended when this so called customer service genius say it is only UNDER REVIEW . Does OFX take their customers seriously when they reply to these REVIEWS ?? I hope so. If not I will not be surprised . I opened up my damn OFX account and it was not the easiest thing to do. GO CATCH THE REAL CRIMINALS BUT THEY SURELY MUST BE TOO SMART FOR SYDNEY COMPLIANCE TEAM THAT ONLY CHASE AFTER OLD SENIORS WITH ABIT OF SAVINGS . Joke of a section OFX SYDNEY COMPLIANCE TEAM !!!

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  • author
    Ela
    Jun 10, 2022
    Compliance ???

    Nobody picks up phone . Long wait . I have used OFX for transactions : took trouble to set up account . Now they think I am a money launderer , HOW RUDE : this is how they treat their customers who set up accounts with them . Not an easy process now they want me to do more work !!! Now COMPLIANCE is treating a small fly like me like a money launderer . If they are really doing their job they will not TARGET AN OLD LADY !!! Very offensive n INSULTING !!! This is OFX Sydney Compliance !!!Nobody picks up phone

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  • author
    Yuri
    Jun 10, 2022
    Transfer money from OFX

    I had lots of trouble trying to get my money back from OFX and it took a long time.

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  • author
    Said Mo
    Jun 09, 2022
    I am shopping around for an…

    I am shopping around for an international transfer company. I read the reviews and decided not to go for Ofx.

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  • author
    Julio Fassino
    Jun 04, 2022
    Welcome Your Account Has Been Created...NOT!

    The registration process was easy enough and all seemed to be going well...then I receive an email saying I needed to call the support team to finish the registration process. So I called and spoke to a very nice support member, answered questions and I was fully registered with my account. The next step was to add a recipient's name and bank account information. That went well. 3 days later I tried to login to make the first transfer. The login failed. I ticked the link for "if you are having trouble logging in" Soon I recieve an email like the first one saying they need me to call in order to finish the registration process. What?? Well, instead I wrote an email informing them that I already have an account but having trouble logging in. The next email came from a senior account manager saying that I didn't meet the internal criteria for thier company and they have no explanation to offer me and advised me to use one of thier competitor's services. I replied back with how it was unprofessional and unkind to "break up" with me without cause and to waste so much of my time. I still don't understand what in the world happened. Needless to say, they aren't worth my time and definitely don't deserve my money. I hope this was just a one off and no one else has to go through this. Good Luck!

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  • author
    Jay W
    Jun 01, 2022
    Easy for sending money to Japan

    Great and easy service for sending money to Japan. I have used OFX for three different transactions and no issues. Quick and easy to use app, great rates compared to others. Very happy with the service and will continue to use for my purchases

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  • author
    Craig H
    May 31, 2022
    Terrible company - unreliable

    Terrible company, they let you go through the account set up process and then let you down at the last minute. Complete waste of time!

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  • author
    David Nix
    May 30, 2022
    I used a different money transfer…

    I used a different money transfer service for quite a few years before I saw an ad for OFX on the TV and thought it was worth giving them a go. The rates were very competitive but the decider for me was knowing that I was able to pick the phone up to speak to someone who could help advise on timing my transfers or if something went wrong.

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  • author
    Kathy Reniers
    May 30, 2022
    Horrible customer service!!!

    Horrible customer service!!!! I tried to set up an account and received an email telling me to call to complete the set up. I called twice. The first time they told me to call back during a week day. The second time they said they couldn't find my account or request and that I needed to find a different exchange provider. I pressed for an explanation and after asking twice they just hung up on me!!!!!! Unbelievable!!!!

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  • author
    Alireza Baloochi
    May 27, 2022
    Supportive staff, complicated transfers

    Very supportive staff and friendly people, however one of the main issues OFX has is it's transfer system. For AED transfers the account is located in london, which sending money to already incurrs swift transfer fees. so It's not viable to use them but if the accounts are located in the same country it's a breeze.

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  • author
    Miff
    May 26, 2022
    Transfer on Hold for a month now

    Transfer on Hold for a month now, tried calling the customer service but no Reply. Not Happy with their services.

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  • author
    zoran
    May 26, 2022
    Marco has done great job servicing my…

    Marco has done great job servicing my needs in terms of transfers and transactions. Zoran

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  • author
    David Rosewell
    May 17, 2022
    I have used OFX for nearly 10 years

    I have used OFX for nearly 10 years. Transfer money regularly from Australia>USA. Great rates and 12-14hrs transfer time. Changed banks in the US and OFX customer service was very helpful.

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  • author
    Maggie MacKay
    May 16, 2022
    Still dont know where my money has…

    Still dont know where my money has gone. Will never use them again. Takes 2 days to respond to email enquiries.

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  • author
    Ryan
    May 10, 2022
    I sent money to my girlfriend two weeks…

    I sent money to my girlfriend two weeks ago, she has still not received anything. Each time I call in, they tell me there’s something new to verify. I have called in a total for 5 times, and each time the customer service agent says something different. Do not use this company. They will take your money and sit on it. I have called, emailed, and yet my problem has not been resolved. No one has reached out to me, no one even cares in this company. STAY AWAY.

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  • author
    Misty Marine
    May 24, 2022
    Don’t waste your precious time

    Shocking service and a very frustrating waste of your time with OFX New Zealand. The rate in the app is not actually available, and you’ll spend 40 minutes on hold for someone you can barely understand to tell you that. Many other - more honest and transparent - FX services elsewhere. Very very disappointed.

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  • author
    Mariya
    May 09, 2022
    Sent money two weeks ago

    Sent money two weeks ago, still gives me the status of “transferring”. No one in customer service knows anything and keeps telling me to wait “1-2 business days”. Horrible Service. If you want it to be fast, don’t use this. Use Paypal, I should’ve done that.

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  • author
    Karl
    May 03, 2022
    Impossible to even set up an account - COMMENT UPDATE

    Convoluted ways to even setup an account + seemingly non-existing customer support doesn’t make for a happy relationship. Emails are not answered and phone support doesn’t ever pick up their phones. Touting 24/7 support is wishful thinking! All OFX replies ask one to contact their support but it seems they don’t even know that emails are not getting answered. Puzzling to say the least… As one can see their reply below - rather useless. They finally felt like they should reply to my emails many days later (hello 24/7 support) all I learned is that they do not 'deal' with Japan, where I wan t to send money more or less regularly - alas that is information one wouldn't find on their website. As I said before - totally useless and not worth any efforts.

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  • author
    Ivan Hartwell
    Apr 19, 2022
    Yet another "exchange company" looking to park your money for as long as possible. Scam

    Opened an account with them which requires a lot of trust as you are basically giving them the account number and password to your bank account. Very exhaustive review. THEN, in order to transfer money, they want a receipt upfront from the vendor. Kind of crazy as my "vendor" was an expedition outfitter who was currently in Nepal. Reading the other reviews in here, I can see this "receipt" nonesense merely a scam so they can park your money in their account as long as possible to collect lending interest from it. They say they are in a "highly regulated industry" so need all this intrusive information and delay. Question: Is your bank not in the same "highly regulated industry?" Indeed, they are more regulated. Yet your bank doesn't need all this extra information as an excuse to sit on your float. They take SECONDS to send your transfer in an even HIGHER regulated atmosphere. OXF is a scam. Stay away.

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  • author
    Thomas Kerr
    Apr 07, 2022
    spain money

    have used this sevice for manyy years and found it very good

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  • author
    Rui Gama
    Apr 06, 2022
    Signed up and did a test transfer of…

    Signed up and did a test transfer of $1000 to Europe via an ACH from my bank. Soon after got an email to call them. The ACH was cancelled. Ok they had to verify security, I get it. It takes a scammer to know a scammer. Then I'm told it takes 3 days for an ACH to go through. So the bank transfer would take 5 business days. Hello 20th century 21st century calling. As I worked in funds transfer software j know the business. They want to keep money on their account as long as possible, its lended overnight to asian banks. So ofx is a scammer organization. Stay away. In addition they charge no fees but rob you on the FX rate. Stay away.

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  • author
    Stephen
    Apr 04, 2022
    Consistently straight-forward and efficient

    I have used OFX on numerous occasions over the last seven years, generally transferring GBP from the UK to my AUD bank account in Sydney. I have consistently found their service to be organised and efficient. On those occasions when I have needed extra assistance (or where they have required extra information from me to meet their compliance needs), my interactions with them have been straight-forward and without drama. It would be hard to beat today’s transaction for efficiency (all times Sydney): 16:00 – On OFX website, I bought AUD and committed to deliver GBP 16:10 – I delivered GBP funds electronically to OFX’s nominated UK bank account, through UK online banking 17:05 – OFX email, acknowledging receipt of my GBP funds 18:18 – OFX email, we’re transferring AUD to you now 20:07 – ANZ Bank account in Sydney shows AUD cleared funds available Just over four hours from start to finish. Quite excellent, and what I have come to expect from OFX. I am happy to recommend them. And their fx rate is significantly keener than a bank.

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  • author
    Adam Dudley-Stott
    Mar 31, 2022
    Good experience

    Good experience. I transferred over £2500 to a Chinese company dealing in USD. Only had one issue which was my own fault as input account name incorrectly. OFX chased me straight away for the amendment details and told the receiving bank straight away. Slight delay but was not OFX at fault, Chinese banks work differently to the UK and things take longer. Supplier has since confirmed receipt of payment. I would use this company again in future orders and international payments.

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  • author
    Hdyct Hcydtd
    Mar 27, 2022
    MINUTES

    MINUTES 7088488232

    ...

  • author
    Ken West
    Mar 21, 2022
    Deeply unprofessional

    Back and forth for several months to open an account, including a 3-way call between my lead contact and a Compliance Manager. All good, so told to send KYC pack, which I do. Then my contact resigns without telling me; new contact needs to be called repeatedly to move application forward. Application then rejected, over 6 months after initial approach, and 4m after positive feedback from Compliance, because they have concluded they cannot make enough money from me to justify the ongoing compliance overhead if they open account.

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  • author
    Manish Singh
    Mar 16, 2022
    Deceptive currency conversion rate

    I wanted to transfer money to Canada from US. On their homepage Currency converter showed $USD 1610 = $CAD 2042 . Then OFX proceeded to collect my all personal information include a video of myself for verification. After that when I started transfer it dropped the money received $USD 1610 = $CAD 1999.95 This is a deceptive practice pure and simple. Now I don't care about a few tens of $, but I am not happy that they tried to pull a quick one on me. They were depending upon my laziness in NOT create an account on a different website. Well not only I created another account (on instarem), I am here on trustpilot to leave them a review. I am doing this for you (THE READER of this message)

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  • author
    Greg Cefai
    Mar 15, 2022
    Liars, Liars, Liars

    Tried opening a business account. They were very disappointed I was a sole trader. And they know nothing about affiliate marketing. And they do not want to learn about it neither. First I was told by their FX Client Manager - Consumer, not to fill in a form, and that I will need to provide more evidence. Then I was emailed and asked to fill in the form, and more evidence is only necessary every time I do a transaction - in other words they will block my transactions. I emailed customer support multiple times. Spoke to the Senior Client Manager, after he really understood everything and falsely sympathised, he emailed me advising me that I am a great risk for them. Affiliate marketers are a great risk? These guys are incompetent, stupid liars. They have no respect at all, and ignored my business application for two weeks. My business is fully licensed and accredited domestically and internationally. How dare you treat people the way you do. Transferwise (Wise) all the way!!!

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  • author
    Chris W
    Mar 08, 2022
    I've had nothing but an excellent…

    I've had nothing but an excellent experience. I don't understand all of the negative reviews. I'm a dual US/Canadian citizen, and I've used OFX on multiple occasions to transfer USD to CAD. Their spot rate is always significantly better than the rate offered by my Canadian bank. The only "downside" is that the transfer can take up to four to five business days, but if you plan accordingly the additional savings far outweighs that minor inconvenience. Safe, secure and reliable - I highly recommend.

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  • author
    Sara Howard
    Mar 01, 2022
    Dishonest Service

    After taking 5 days and 3 phone calls to review my very small transfer (less than 1k), they declined it with no real reason. I was told by 3 different agents I would receive a phone call that same day, only to not hear back and have to call again. Beyond frustrated as I provided everything they asked for and this is a legitimate transaction. Now, after a week of dealing with their poor service I have to find another way to transfer funds overseas to a client that expected their money last week. Their bad business is making mine look bad.

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  • author
    David Brown-Brulant
    Mar 01, 2022
    Over 3 months for customer vérification…

    Over 3 months for customer vérification and still nothing.

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  • author
    Richard Tamunotonye
    Mar 01, 2022
    This is the worst money transfer…

    This is the worst money transfer service I have come across. It is taking over 15 days for me to receive my salary that was sent through OFX. This is a very frustrating experience. They do not even deserve the 1 star.

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  • author
    Alex Holovanov
    Feb 28, 2022
    AUD to UAH

    Hey OFX, how come we cannot make a money transfer from AUD to UAH? Explain yourself! UPDATE: So, as a money transfer company, OFX is useless even when UAH is in the exchange list and USD-UAH, EURO-UAH etc options are available. To say even more, "halt transactions" - no information about this on the website which means you don't care about your customers. And please, educate yourself, it's Ukraine and not "the Ukraine".

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  • author
    Abdelkader
    Feb 27, 2022
    Bad experience with OFX

    I had a very bad experience with OFX!! I used OFX to receive a payment from "Facebook Audience Network", they asked me to contact them for confirmation, I did, and provided all the necessary information requested they said "we couldn't handle the operation because it's from a Third party we gonna send the money back to Facebook". They asked for a proof of payment from Facebook to send the money back, I send it to OFX support, then what? I got blocked from emailing them... this is a real fraud

    ...

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