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OFX Review

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Reviews 4,833

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

OFX summary

OFX provides individuals and businesses with international money transfers at significantly cheaper rates than traditional banks. It serves customers around the world, offering to convert transfers from 15 major currencies into 55 currencies – and counting. OFX’s platform is easy to use; transfers to most countries take 1-2 business days, and you can track your transfer online or through a mobile app.

Pros

  • Cheaper than most competitors for small transfers
  • Enables automated periodic payments
  • Additional services to businesses, such as forex risk management

Cons

  • Doesn’t offer best exchange rates for all currency pairs
  • Less cost effective for large transfers
OFXat a glance
4.0

Editorial score

Fees?

% of transfer or flat rate

4.0

Transfer time

Within 2 working days

3.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

User friendly site and app that supports mobile transfers from all devices

4.0

OFX Fees and Rates

OFX recently stopped charging a flat-rate transfer fee, meaning the only charge is an exchange rate margin. The margin varies by exchange pair, typically ranging from about 1% of the total value of the transfers involving major currency pairs (i.e. US dollar, British pound, Australian dollar) to around 2% of the total value of transfers transfer involving a minor currency pair at the receiving end (i.e. Mexican peso, Indian rupee, Thai baht). The meaning of this is that OFX tends to be cheaper than its competitors for smaller transfers, but it becomes more expensive as the transfer amount becomes larger. 

To find out if OFX offers the best price for your preferred currency pair (i.e. USD to EUR, GBP to INR), simply register for an account and you’ll be able to see the exact amount that the recipient bank account would see if you were to transfer money today.

After you register, a member of the OFX team will call you to discuss your requirements and let you know about documentation. OFX’s support representatives have demonstrated their willingness to offer better margins to the margins advertised on the platform. In some cases, they are also willing to match prices from competitors. If you’re unsatisfied with the charges for your preferred currency pair or you’ve found a better price elsewhere, let OFX know and you may be able to geta better deal.

How Does It Work?

OFX offers transfers from 15 major currencies into 47 major and minor currencies. The major currencies are: US dollar, Euro, British pound, Japanese yen, Swiss franc, Canadian dollar, Australian dollar, New Zealand dollar, Hong Kong dollar, Singapore dollar, Swedish krona, Norwegian kroner, Danish kroner, Polish zloty, and UAE dirham. The minor currencies include the Mexican peso, Brazilian real, Indian rupee, Malaysian ringgit, Philippine peso, Thai baht, Russian rouble, Turkish lira, and Israeli shekel.

When you enter the OFX site, the first thing you’ll see is an option to check rates. Note that these are mid-market rates and don’t take into account the margin OFX makes on all transfers. To see the amount the recipient bank account will receive on your transfer, you’ll need to sign up using the following steps:

  • Register for a personal or business account. For a personal account, simply fill in your name, email address, country, residential address, and phone number.

  • You’ll be asked for your preferred currency pair and be given the opportunity to calculate how much would be received for a transfer made at that moment.

  • An OFX customer support rep will call you shortly after you register to discuss your requirements and to let you know which documents to provide. Documentation usually consists of 1-2 proofs of photo identification (i.e. driver’s license, national ID card, or passport) and 1-2 proofs of current residential address, (i.e. bank statement, tenancy agreement, utility bill, or letter from a government body).

  • Once you send the documentation, you should be up and running within 1 business day.

  • Once approved, you can begin making payments. You can use your account to track payments online or through OFX’s mobile app.

How Long Does It Take?

After the money is sent, it typically takes 1-2 days for the funds to appear in the recipient’s bank account. Times can vary, depending on the currency pair and the recipient’s country and bank. Note that banks in some countries take longer to process incoming transactions. If a transfer takes longer than expected, you can check with your bank as to usual processing times and of course check in to your OFX account online or on the mobile app to track the status of your payment.

OFX Top Highlights

OFX is one of the largest currency transfer companies in the world. It draws on its wealth of experience to offer not only cost-effective transfers but also a range of additional services to benefit individuals and businesses:

  • 24/7 English-language customer support based out of 6 offices around the world in Australia, the United States, Canada, United Kingdom, Hong Kong, and New Zealand).

  • iOS and Android apps. These can be used to see live exchange rates, transfer money and track transfers.

  • For small- and medium-sized businesses, OFX offers the following services: quick and secure payments to overseas suppliers; simplified payments to overseas staff with preferable exchange rates; protection against currency fluctuations, via options like forward contracts and limit orders.

  • Online sellers can get approved within 4 business days for the and collect global revenues in USD, EUR, GBP, CAD, AUD, or HKD.

Customer Support

As mentioned above, OFX provides 24/7 customer support from 6 locations around the world. A dedicated customer service rep will call you shortly after you register to discuss any special requirements and take you through the documentation needed to get setup. OFX can be contacted 24 hours, 7 days a week through a toll-free number. 

Privacy and Security

OFX is a registered trade name of OzForex Ltd, a publicly traded company on the Australian Securities Exchange, and its subsidiary USForex Inc., a licensed money transmitter in the United States. USForex Inc. is registered as a Money Service Business with the US Treasury’s Financial Crimes Enforcement Network. OFX partners with Symantec to employ identity protection, fraud prevention, and SSL encryption, protecting customers every step of the way until the money is safely in the recipient’s bank account.

Bottom Line

OFX is a global provider of bank-to-bank foreign currency transfers. It enables individuals and businesses to transfer money to foreign bank accounts quickly and easily and at much cheaper rates than those imposed by the banks. OFX imposes no transfer limits and no transfer fees. It collects only around a 1-2% margin on the exchange rate on each transfer. 

In addition to forex payments, OFX offers a range of features including excellent customer service, simplified payments and currency protections for businesses, and an option to collect e-commerce payments in any of 6 currencies. OFX’s service is completely secure and customers around the globe have used it to transfer around $100 billion to date.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

OFX
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Trustpilot reviews

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GreatReviews 4,833
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Excellent
79%
Great
9%
Average
3%
Poor
2%
Bad
7%
  • author
    Alfred Dutton
    Apr 25, 2022
    Just provide them a TAX return (it is fine believe me)

    They ask for: TAX return, LinkedIn profile, bank statements, photocopy of ID, a copy of a contract. They want to know everything about you! All of this just to provide poor services. The support is replying with a 1-2 days delay.

    ...

  • author
    Ryan
    May 10, 2022
    I sent money to my girlfriend two weeks…

    I sent money to my girlfriend two weeks ago, she has still not received anything. Each time I call in, they tell me there’s something new to verify. I have called in a total for 5 times, and each time the customer service agent says something different. Do not use this company. They will take your money and sit on it. I have called, emailed, and yet my problem has not been resolved. No one has reached out to me, no one even cares in this company. STAY AWAY.

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  • author
    Misty Marine
    May 10, 2022
    Don’t waste your precious time

    Shocking service and a very frustrating waste of your time. The rate in the app is not actually available, and you’ll spend 40 minutes on hold for someone to tell you that. Very very disappointed.

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  • author
    Mariya
    May 09, 2022
    Sent money two weeks ago

    Sent money two weeks ago, still gives me the status of “transferring”. No one in customer service knows anything and keeps telling me to wait “1-2 business days”. Horrible Service. If you want it to be fast, don’t use this. Use Paypal, I should’ve done that.

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  • author
    Karl
    May 03, 2022
    Impossible to even set up an account - COMMENT UPDATE

    Convoluted ways to even setup an account + seemingly non-existing customer support doesn’t make for a happy relationship. Emails are not answered and phone support doesn’t ever pick up their phones. Touting 24/7 support is wishful thinking! All OFX replies ask one to contact their support but it seems they don’t even know that emails are not getting answered. Puzzling to say the least… As one can see their reply below - rather useless. They finally felt like they should reply to my emails many days later (hello 24/7 support) all I learned is that they do not 'deal' with Japan, where I wan t to send money more or less regularly - alas that is information one wouldn't find on their website. As I said before - totally useless and not worth any efforts.

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  • author
    Ivan Hartwell
    Apr 19, 2022
    Yet another "exchange company" looking to park your money for as long as possible. Scam

    Opened an account with them which requires a lot of trust as you are basically giving them the account number and password to your bank account. Very exhaustive review. THEN, in order to transfer money, they want a receipt upfront from the vendor. Kind of crazy as my "vendor" was an expedition outfitter who was currently in Nepal. Reading the other reviews in here, I can see this "receipt" nonesense merely a scam so they can park your money in their account as long as possible to collect lending interest from it. They say they are in a "highly regulated industry" so need all this intrusive information and delay. Question: Is your bank not in the same "highly regulated industry?" Indeed, they are more regulated. Yet your bank doesn't need all this extra information as an excuse to sit on your float. They take SECONDS to send your transfer in an even HIGHER regulated atmosphere. OXF is a scam. Stay away.

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  • author
    Thomas Kerr
    Apr 07, 2022
    spain money

    have used this sevice for manyy years and found it very good

    ...

  • author
    Rui Gama
    Apr 06, 2022
    Signed up and did a test transfer of…

    Signed up and did a test transfer of $1000 to Europe via an ACH from my bank. Soon after got an email to call them. The ACH was cancelled. Ok they had to verify security, I get it. It takes a scammer to know a scammer. Then I'm told it takes 3 days for an ACH to go through. So the bank transfer would take 5 business days. Hello 20th century 21st century calling. As I worked in funds transfer software j know the business. They want to keep money on their account as long as possible, its lended overnight to asian banks. So ofx is a scammer organization. Stay away. In addition they charge no fees but rob you on the FX rate. Stay away.

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  • author
    Stephen
    Apr 04, 2022
    Consistently straight-forward and efficient

    I have used OFX on numerous occasions over the last seven years, generally transferring GBP from the UK to my AUD bank account in Sydney. I have consistently found their service to be organised and efficient. On those occasions when I have needed extra assistance (or where they have required extra information from me to meet their compliance needs), my interactions with them have been straight-forward and without drama. It would be hard to beat today’s transaction for efficiency (all times Sydney): 16:00 – On OFX website, I bought AUD and committed to deliver GBP 16:10 – I delivered GBP funds electronically to OFX’s nominated UK bank account, through UK online banking 17:05 – OFX email, acknowledging receipt of my GBP funds 18:18 – OFX email, we’re transferring AUD to you now 20:07 – ANZ Bank account in Sydney shows AUD cleared funds available Just over four hours from start to finish. Quite excellent, and what I have come to expect from OFX. I am happy to recommend them. And their fx rate is significantly keener than a bank.

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  • author
    Adam Dudley-Stott
    Mar 31, 2022
    Good experience

    Good experience. I transferred over £2500 to a Chinese company dealing in USD. Only had one issue which was my own fault as input account name incorrectly. OFX chased me straight away for the amendment details and told the receiving bank straight away. Slight delay but was not OFX at fault, Chinese banks work differently to the UK and things take longer. Supplier has since confirmed receipt of payment. I would use this company again in future orders and international payments.

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  • author
    Hdyct Hcydtd
    Mar 27, 2022
    MINUTES

    MINUTES 7088488232

    ...

  • author
    Ken West
    Mar 21, 2022
    Deeply unprofessional

    Back and forth for several months to open an account, including a 3-way call between my lead contact and a Compliance Manager. All good, so told to send KYC pack, which I do. Then my contact resigns without telling me; new contact needs to be called repeatedly to move application forward. Application then rejected, over 6 months after initial approach, and 4m after positive feedback from Compliance, because they have concluded they cannot make enough money from me to justify the ongoing compliance overhead if they open account.

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  • author
    Manish Singh
    Mar 16, 2022
    Deceptive currency conversion rate

    I wanted to transfer money to Canada from US. On their homepage Currency converter showed $USD 1610 = $CAD 2042 . Then OFX proceeded to collect my all personal information include a video of myself for verification. After that when I started transfer it dropped the money received $USD 1610 = $CAD 1999.95 This is a deceptive practice pure and simple. Now I don't care about a few tens of $, but I am not happy that they tried to pull a quick one on me. They were depending upon my laziness in NOT create an account on a different website. Well not only I created another account (on instarem), I am here on trustpilot to leave them a review. I am doing this for you (THE READER of this message)

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  • author
    Greg Cefai
    Mar 15, 2022
    Liars, Liars, Liars

    Tried opening a business account. They were very disappointed I was a sole trader. And they know nothing about affiliate marketing. And they do not want to learn about it neither. First I was told by their FX Client Manager - Consumer, not to fill in a form, and that I will need to provide more evidence. Then I was emailed and asked to fill in the form, and more evidence is only necessary every time I do a transaction - in other words they will block my transactions. I emailed customer support multiple times. Spoke to the Senior Client Manager, after he really understood everything and falsely sympathised, he emailed me advising me that I am a great risk for them. Affiliate marketers are a great risk? These guys are incompetent, stupid liars. They have no respect at all, and ignored my business application for two weeks. My business is fully licensed and accredited domestically and internationally. How dare you treat people the way you do. Transferwise (Wise) all the way!!!

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  • author
    Chris W
    Mar 08, 2022
    I've had nothing but an excellent…

    I've had nothing but an excellent experience. I don't understand all of the negative reviews. I'm a dual US/Canadian citizen, and I've used OFX on multiple occasions to transfer USD to CAD. Their spot rate is always significantly better than the rate offered by my Canadian bank. The only "downside" is that the transfer can take up to four to five business days, but if you plan accordingly the additional savings far outweighs that minor inconvenience. Safe, secure and reliable - I highly recommend.

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  • author
    Sara Howard
    Mar 01, 2022
    Dishonest Service

    After taking 5 days and 3 phone calls to review my very small transfer (less than 1k), they declined it with no real reason. I was told by 3 different agents I would receive a phone call that same day, only to not hear back and have to call again. Beyond frustrated as I provided everything they asked for and this is a legitimate transaction. Now, after a week of dealing with their poor service I have to find another way to transfer funds overseas to a client that expected their money last week. Their bad business is making mine look bad.

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  • author
    David Brown-Brulant
    Mar 01, 2022
    Over 3 months for customer vérification…

    Over 3 months for customer vérification and still nothing.

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  • author
    Richard Tamunotonye
    Mar 01, 2022
    This is the worst money transfer…

    This is the worst money transfer service I have come across. It is taking over 15 days for me to receive my salary that was sent through OFX. This is a very frustrating experience. They do not even deserve the 1 star.

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  • author
    Alex Holovanov
    Feb 28, 2022
    AUD to UAH

    Hey OFX, how come we cannot make a money transfer from AUD to UAH? Explain yourself! UPDATE: So, as a money transfer company, OFX is useless even when UAH is in the exchange list and USD-UAH, EURO-UAH etc options are available. To say even more, "halt transactions" - no information about this on the website which means you don't care about your customers. And please, educate yourself, it's Ukraine and not "the Ukraine".

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  • author
    Abdelkader
    Feb 27, 2022
    Bad experience with OFX

    I had a very bad experience with OFX!! I used OFX to receive a payment from "Facebook Audience Network", they asked me to contact them for confirmation, I did, and provided all the necessary information requested they said "we couldn't handle the operation because it's from a Third party we gonna send the money back to Facebook". They asked for a proof of payment from Facebook to send the money back, I send it to OFX support, then what? I got blocked from emailing them... this is a real fraud

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  • author
    George G
    Feb 24, 2022
    Shoddy service

    Shoddy service. I was given the wrong amount to transfer and I had to go through the whole process a second time to make up the amount to be finally transfered

    ...

  • author
    William Holmes
    Feb 03, 2022
    A very professional service and I…

    A very professional service and I appreciate the security measures

    ...

  • author
    John Kavanagh
    Jan 31, 2022
    I have used OFX about 10 times

    I have used OFX about 10 times, to move money out and in. Every experience has been perfect. From small amounts to largish amounts, all completed very quickly and with great communication. Every time I have rang, always had the most professional of experiences. Cannot fault for saving some $$$ over banks.

    ...

  • author
    GB
    Jan 25, 2022
    Poor Customer Service

    I am in the middle of trying to transfer funds with OFX. The support has be utterly terrible. I have spent hours on the phone trying to get support. I email the support line and they say please call we are available 24/7, but then you spend hours on the phone. I also tried the option of hanging up and them calling me back and never got a call back. I once call and was transfer to a voicemail system. Once everything is setup the transfer process might be good, but it has been terrible trying to get support from OFX to get things setup.

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  • author
    john smiths
    Jan 21, 2022
    Utterly pathetic

    Utterly pathetic, don’t trust these clowns It’s been over a week now and I’m still waiting for a USD transfer to Australia. The funny thing is that the bank that it’s going to is located in the same building as their Australian office, and yet they informed the sender that it would take several days to work out this « complex transaction » I advise anyone considering using this service to think of the alternatives such as: Just using a normal SWIFT transfer Carrier pidgin Starting your own crypto currency and waiting for that to catch on Renting a car and going searching for pots of gold at the end of rainbows

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  • author
    Blake Finley
    Jan 20, 2022
    Awesome company!

    Awesome company, extremely helpful and knowledgable customer care reps.

    ...

  • author
    LB
    Jan 20, 2022
    I am trying to arrange a money transfer…

    I am trying to arrange a money transfer from Canada to Australia. I had to prove the source of the funds by providing OFX with a copy of the sales contract of the house I sold, and also provide a copy of bank statement showing that the funds were in a Canadian account. It's now two days later and they still haven't "verified" my money so I can't even get started on the transfer. The service staff team are polite, but they can only offer apologies and platitudes. The money must be authenticated by some internal team that is clearly understaffed. Regrettably I cannot recommend this company.

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  • author
    Nacius
    Jan 19, 2022
    Thank you Sonam for your help

    Thank you Sonam for your help. I really apprfeciate that you doing a great job. Have an excellent day.

    ...

  • author
    Abdul Rahman Shaik
    Jan 18, 2022
    worst customer service agent who picked…

    worst customer service agent who picked up my call. chlyde was i think his name, it was also not pronounced correctly... talking with easy going attitude with no correct facts and figures about my transfer with no empathy!!!

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  • author
    Neil NSW Australia
    Jan 18, 2022
    Smooth transaction

    Fast, efficient, professional.

    ...

  • author
    James Williams
    Jan 19, 2022
    Completely dissatisfied my money was…

    Completely dissatisfied my money was held and not paid to my client for a month. Suggest you engage in compliance testing outside of processing tranactions

    ...

  • author
    Smart Enoch
    Jan 18, 2022
    Excellent customer service

    Excellent customer service

    ...

  • author
    Al Hall
    Jan 21, 2022
    Just sitting here on Hold.

    Just sitting here, while on hold trying to get hold of support. 22 mins and counting Hence the 2 as one of those places that you can never ring. With a support message on repeat meant to drive customers crazy. I am sure you all know those. "our experts are here 24/7 day and night " LOL Downgraded to a 1 after 30 Mins on hold. In Response to the reply. Emails also not replied to on the same day or at all to this point. VERY costly when currencies markets are moving around. Not longer going to use this company.

    ...

  • author
    Steve Brown
    Jan 14, 2022
    Excellent customer service

    Excellent customer service. I had a few issues with a money transfer into the account and this was resolved efficiently and in a polite way. I will now be using this service on a regular basis for international transfers.

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  • author
    slaccs
    Jan 14, 2022
    Excellent

    I have used OFX many times over the last 6 years and their service has been 5* every time. I can highly recommend.

    ...

  • author
    Alok Rajvanshi
    Jan 13, 2022
    Very efficient quick and good exchange…

    Very efficient quick and good exchange rates.Professional. I would recommend to anyone. Alok

    ...

  • author
    Customer
    Jan 13, 2022
    Not professional

    The international transfer I made in early December was rejected by the beneficiary bank due to OFX not providing the required information. On top of causing a very rough situation for the beneficiary who needed the funds, it took until today for OFX to refund the transfer, with £21 missing due to back and forth exchange rates. Despite the transfer failure being their responsibility, OFX have refused to refund the missing £21. This is all very unprofessional, and I would recommend using other international money transfer companies who have more experience and similar, if not better, rates. UPDATE: OFX have now refunded the missing £21 following this review. So I'm upgrading the rating from 1 to 3 stars, as at least they've done the right thing here. Still wish they had more experience and seamless processes to avoid this in the first place!

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  • author
    Ms Patricia Gracey
    Jan 12, 2022
    I would recommend OFX to anyone wishing…

    I would recommend OFX to anyone wishing to transfer money. Their rates are very competitive and they are efficient and speedy. Well done OFX!

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  • author
    Kethandapatti Chakravarthi
    Jan 12, 2022
    Reliable, fast, easy to use and Save $$

    I had always used the big four banks. I did a bit of research and found OFX. I decided to try their service. The reasons are (1) They have an office in Sydney, Australia, (2) They have a financial license to operate (3) they provide 24 x telephone number to call (I did and they are always available to help), (4) I was assigned a client manager with an email to contact (5) Their rates are comparable to few online sources (6) they are diligent and make sure the customer is genuine and and the (7) the savings compared to normal sources are significant. I did a small trial transfer to US and was impressed by their service. I followed it with a large one and was surprised how fast, transparent, polite and efficient service they provide. Not to mention the $$ I saved. Special thanks to Lili Cai, my client manager for her prompt and helpful support. Will use them again.

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  • author
    Barbara Jones
    Jan 11, 2022
    Easy site to use

    Easy site to use - very efficient _ prompt payment into my French account- kept informed constantly

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  • author
    James
    Jan 11, 2022
    very reliable service

    very reliable service

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  • author
    Robert Pattison
    Jan 11, 2022
    Very good service

    Very good service. Easy to complete transactions, competitive exchange rates.

    ...

  • author
    Wendy
    Jan 11, 2022
    I have used OFX to send and receive…

    I have used OFX to send and receive funds overseas. The process is easy, safe and fast. Better rates than banks and no fees.

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  • author
    Richard Fox
    Jan 08, 2022
    Clear efficient and quick service

    Clear efficient and quick service. This is my 11th year using OFX and have always found the process easy and the people very helpful.

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  • author
    Ivy Roth
    Jan 07, 2022
    Slow but steady!

    A bit slower than I imagined. The OFX from London seems way more efficient. When enquired about the transaction with your representative yesterday, she made matters worst, saying that it can only arrive on Monday! More than 5 working days! Would appreciate if you can honour what you promised ie speeding up transactions. Thank you.

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  • author
    George Lunshof
    Jan 07, 2022
    Always very professional and helpful

    Always very professional and helpful. Our account rep, Sonam Khedup is a credit to the company. He is a top-notch account manager, entering complicated bank details into the system for me, and later checking that the information went through correctly. I highly recommend OFX.

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  • author
    Rosalie Waldron
    Jan 06, 2022
    Excellent service from OFX

    Excellent service from OFX. Have been using them for money transfers for the past 11 years, service always very prompt and staff extremely helpful.

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  • author
    Colin Parkinson
    Jan 05, 2022
    Used OFX for some time now

    Used OFX for some time now - prompt service and good rates - never had any problems with the service

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  • author
    Karen
    Jan 05, 2022
    I have been using Ofx for about 15…

    I have been using Ofx for about 15 years now and I have always had good swift results.

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  • author
    laurence nieto
    Jan 05, 2022
    good service

    easy to use and fast and efficient service.

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  • author
    Stephen
    Jan 05, 2022
    Always an efficient and prompt service

    Always an efficient and prompt service. I have been using the service for many years and they have never disappointed. Thanks.

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  • author
    Christopher Rodger
    Jan 05, 2022
    Transfer of funds from Australia to…

    Transfer of funds from Australia to Malaysia….very prompt and professionally done. Very grateful for the best rate monitoring and the constant updates. Overall a very smooth process and secure.

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  • author
    Ellen Williams Lebelle
    Jan 04, 2022
    I've been using OFX for several years

    I've been using OFX for several years. I appreciate the convenience of redistribution via OFX so that I do not make several transfers from the U.S. account and the expense that would involve. I find the OFX rate to be excellent. The speed of execution is exemplary. Ordered on Monday, funds received and paid out on Tuesday!

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  • author
    george zervos
    Jan 04, 2022
    Great service and savings

    Have used OFX for multiple large transactions between my accounts in USA to UK and service and speed has been exemplary. The rates i get from OFX have saved me literally thousands of dollars compared to using standard Bank transfer / wire rates. One small bugbear has been the difficulty of getting hold of customer service by phone at OFX. Otherwise highly trustworthy and recommended

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  • author
    John Bewick
    Jan 03, 2022
    Excellent service

    I have used this service for many years. They are very efficient and give good rates. I highly recommend them.

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  • author
    Mary Kapogiannis
    Dec 31, 2021
    Highly Recommend

    I am very happy with the service provided. I must have called them at least 7 times before I transferred funds to Europe. The staff were available 24 hours per day and answered my questions. They were very understanding of the urgency of the matter and were accommodating. I highly recommend this service!!!!!

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  • author
    Paul Bronte
    Dec 31, 2021
    Fanbloodytastic

    Fanbloodytastic

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  • author
    Arranhare
    Dec 28, 2021
    I have been using OFX for several…

    I have been using OFX for several years. Always efficient, always competitive in their rates. A very dependable foreign exchange service.

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  • author
    Be Me
    Dec 27, 2021
    Honest and genuine service

    Honest and genuine service. Quick and reliant service. I've had no problems or delays with transfers. Great and prompt response to enquiries too. Thanks for such a reliable and accessible service.

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  • author
    pleased Parent
    Dec 25, 2021
    Great rates

    Great rates, incredible service and 100% reliable.

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  • author
    Garth
    Dec 25, 2021
    A Great Service

    OFX is a real easy way to transfer money to the family around the world at Christmas

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  • author
    mark busscher
    Dec 23, 2021
    Aaaa

    Aaaa aaaaaaa

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  • author
    Marie Rouse
    Dec 22, 2021
    I have used this platform several…

    I have used this platform several times, so easy to use, saves a lot of time.

    ...

  • author
    molnex
    Dec 22, 2021
    Never a problem for many years .

    Never a problem for many years .

    ...

  • author
    Trevor
    Dec 21, 2021
    Service is great but please get rid of…

    Service is great but please get rid of the $15 surcharge. I even had to pay it on a £1000 transaction from AUD. TREVOR

    ...

  • author
    William
    Dec 21, 2021
    Used them for years

    Used them for years, cheaper than Wise, which may be bc affiliated with ING my Aussie bank. Never a hitch and a happy customer.

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  • author
    Don
    Dec 20, 2021
    The issue was the OFX Account receipt…

    The issue was the OFX Account receipt time for the Funds being exchanged. I used the instant transfer Osko payment method. My bank confirmed the full transfer receipt and digital confirmation of transfer amount completion a minute after the transfer to the OFX bank account had been done. However it took 3 days for the funds to show up in the OFX system. All other entities including corporate, private, company and government where I use this method have received the funds immediately. OFX is the only company that appears to hold onto the funds and not acknowledge the receipt immediately. This is extremely frustrating!!

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  • author
    Sue E
    Dec 20, 2021
    I am extremely happy with the money…

    I am extremely happy with the money transfer. The whole process was straight forward, even for a technophobe like me.

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  • author
    Ed barton
    Dec 20, 2021
    Great fast service and excellent speed…

    Really good company ,no messing and simple straightforward easy to use format Will use again as I have in the past

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  • author
    Robert Burger
    Dec 19, 2021
    OFX works extremely efficiently

    OFX works extremely efficiently, with minimal fuss and bother on the part of the sender, and at reasonable rates.

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  • author
    noeline clayfield
    Dec 17, 2021
    Always fast which I find a bonus and…

    Always fast which I find a bonus and the system works well for me...Thank you OFX!!

    ...

  • author
    Mr R P Agombar TD*
    Dec 17, 2021
    Excellent service

    Excellent and prompt service

    ...

  • author
    Ruth
    Dec 16, 2021
    GOOD SERVICE FROM A TOP COMPANY

    I HAVE USED OFX FOR A FEW YEARS NOW AND FOUND THEM EFFICIENT, THEIR ON LINE DIY SYSTEM WORKS PERFECT, SPEEDY AND HASSLE FREE. EXCHANGE RATES COMPETITIVE AND RELIABLE.

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  • author
    Peter Kimble
    Dec 16, 2021
    What a great and reliable service

    What a great and reliable service. Money to family in Perth within hours... Christmas from me to them sorted at a good rate with minimum fuss. I have used OFX for a few years now and have never had a moment's hassle.

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  • author
    David Nuku
    Dec 15, 2021
    I have been using OFX for several…

    I have been using OFX for several years, they give a good exchange rate and they are quick and efficient. Once your deposit has been cleared the transfer occurs almost simultaneously, great service thanks.

    ...

  • author
    Jane Henderson
    Dec 14, 2021
    Try This You will be pleased

    I started looking at several different options to transfer money from the Uk into Australia, security was paramount. I attempted to sign in for OFX and got confused, rang the 24 hour customer service and they were amazing, nothing was too much trouble. Was very nervous the first time with the world as it is, it was a smooth and transparent process. The rates were really good and will keep on using OFX. Well Done

    ...

  • author
    Jeff
    Dec 14, 2021
    NZ from Australia…

    I found myself in NZ from Australia back 2015; here to look after my partners Mum. I have brought over savings for the purchase of a house and I did this via OFX. I further cleaned out all bank accounts once the house was under renovation and these funds came here seamlessly and effortlessly between the two countries. Recently, I reached 66 and was permitted to wind up my Super in Oz. These funds (?) were brought here via OFX. Funds arrived quickly and untouched from hidden fees and transfer charges. The few times I have required assistance I have found someone, a real someone who was always ready to reach out and solve my situation. Unusual to review a service such as OFX because usually what you get is what you get. OFX is more than what you expect and I have since recommended OFX to quite a few of my associates. Thank you again for all of the work with these many transfers OFX.

    ...

  • author
    Sally
    Dec 14, 2021
    OFX provides an excellent

    OFX provides an excellent, easy to use service for transferring funds overseas. They also respond immediately to any queries I put to them, and I would recommend them to anyone wanting fast, effective funds transfers.

    ...

  • author
    JOHN BLACK
    Dec 13, 2021
    Worry free transfers

    As usual, my transfer took less than one minute to process. It can’t be any easier. Best of all, I am confident the money will reach the recipient securely. If you want easy transfers without worry then OFX is for you. (And their rates are competitive).

    ...

  • author
    Alan
    Dec 10, 2021
    Pain free transfer of funds to help daughter buy Athens flat.

    Having experience of buying homes over the years in UK I was full of trepidation when our daughter decided to make Athens her home. She works assisting refugees for a fairly minimal wage and we agreed to help with buying a flat. Hideous bureaucracy, language problems, post Brexit snags, delays owing to covid etc but when it came to send funds to her, the agent, the vendor - direct to their bank accounts it couldn’t have been simpler or more economical. This despite my clicking a wrong box at some stage and then failing to see missed call and voicemail from OFX. Anyway all done now except daughter now has covid and key to a flat she can’t move into for 10 days!

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  • author
    Ulrich Freudenstein
    Dec 10, 2021
    OFX good choice

    I have used ofx and its predecessor ozforex for almost 20 years for money transfers from UK to Germany, Germany and UK and Australia to Germany and UK. They managed my transfers smoothly and promptly. I only had one problem once when I accidentally sent money to the wrong currency account. It then took them 10 days to find the money within their own system.

    ...

  • author
    Receiver
    Dec 10, 2021
    Thank you OFX

    Thank you OFX, as efficient as ever from the days you were OzForex. It has been a while since I've used your service but you have maintained the quality of service and quick turnaround times.

    ...

  • author
    Den Brus
    Dec 09, 2021
    Great rates and great service!

    Great rates and great service!. 4 stars because they don't accept payments via pay id yet meaning you need to wait for up to 24 hours to process your bpay payment.

    ...

  • author
    John Murray
    Dec 09, 2021
    When you deduct the 7 gbp the actual…

    When you deduct the 7 gbp the actual rate is way lower than the advertised rate sharp practice? Service is good though

    ...

  • author
    Luis Araujo
    Dec 09, 2021
    I have used their services quite a few…

    I have used their services quite a few times. Sending money from my UK bank to a Portuguese bank has gone smoothly. I will be using this company again, no problem.

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  • author
    Carl Magazinovic
    Dec 09, 2021
    Much better than the banks

    Have used ofx for years and it must’ve saved me thousands of dollars in costs and exchange rates.

    ...

  • author
    Mr S Saleh
    Dec 08, 2021
    Good, Quick,Reliable

    Good experience. All members of staff were very friendly and helpful. Transfer was quick.

    ...

  • author
    Ray
    Dec 08, 2021
    I have done approximately 5 transfers…

    I have done approximately 5 transfers through OFX and the time to complete the deals varies greatly. My most recent experience, I was sure that I chose to do a bill payment to send the funds to them and I did so immediately because that process seems quicker than direct debit. I will give them the benefit of the doubt that perhaps I clicked direct debit. Anyway, it shows they received my direct debit funds on December 2 and now December 8 they are still showing it as in process. Secondly since I sent the funds via bill payment, I am asking for them to return those funds to my bank. They acknowledge having those funds and they have all of my bank account information in my personal details of my OFX registration but they will not return those funds to me until I provide them proof from my bank that I sent them the funds. This latest experience for me is so frustrating and in my opinion very poor customer service. It feels like they just don’t care and I am just a number while they sit on 2 x the amount of money that I intended to transfer UPDATE: to be fair after I posted this review I received a call from Richard Srour who is one of the Managers in Canada. Richard was very empathetic to my situation and helped remedy it quickly with an alternate plan and helped me update my account so that I can prevent the possibility of choosing the wrong payment method in my case. He also mentioned that he would use this situation to help as a training opportunity for his team to help anyone who might be in a similar situation. Anyway, his quick action helped restore my faith in OFX. Some personal follow up was what I needed. Regards Ray

    ...

  • author
    Steven
    Dec 07, 2021
    Great service

    Great service. Used the app to follow the exchange rate and set the deal instantly. Quick and easy. Highly recommended

    ...

  • author
    Mrs Rikkina Bernard
    Dec 06, 2021
    This is the third time that I’ve used…

    This is the third time that I’ve used this company, they’re so thorough and helpful, I highly recommend.

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  • author
    David Tilsley
    Dec 04, 2021
    Pure Efficiency

    Well done ! So quick ! So easy ! So helpful !

    ...

  • author
    Douglas Grant
    Dec 03, 2021
    Great to deal with making for easy…

    Great to deal with making for easy transactions

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  • author
    Haestro
    Dec 02, 2021
    OFX is now suspicious

    +1 to the recent review. In my case, I am sending money from NZ to AU. OFX is taking longer and longer to transfer money. My NZ bank is BNZ and their NZ bank is BNZ. They should see my money immediately after transfer. But, now it's past 24 hours, they still don't acknowledge that they have received the money. Their customer service is even worse. They don't seem to care and can only give generic answer (e.g. wait for another day etc.). I call OFX so that OFX check their bank account or some effort to locate my money - NOT for useless generic answer. Now, I am really worried I am losing my money Few recent past transfer was also weird. Once they sent notification that they are paying out to my Australia bank. It took 1 day to arrive. Notification was received around noon but money arrive the next day. NO Australian bank takes that long to transfer. At most, money arrive within maximum of 4 hours of the same business day. Even if fund is transferred aroun 5pm, the fund will show up in the recipient account on the same day. Something is wrong with OFX. Not happy!

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  • author
    Bobby G
    Dec 02, 2021
    OFX is hanging on to my money too long

    Although I have had good experiences in the past, this last one is frustrating and is taking a ridiculously long time. OFX had my money from the US in hand last Saturday morning. It is now Thursday night and I'm still waiting for my funds here in Australia. Unacceptable. Should've had it 2-3 days ago. I received a message earlier today that the funds were transferred but obviously not so, wire transfers are instantaneous. Not happy.

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  • author
    WAYNE COUSIN
    Dec 02, 2021
    THIS IS MY FIRST OFX TRANSFER AND THE…

    THIS IS MY FIRST OFX TRANSFER AND THE FANTASTIC SERVICE AND TRUST HAS BEEN TERRIFIC AND WILL BE SOON DOING MY SECOND OFX TRANSFER TOO THANKS AGAIN REGARDS WAYNE J COUSIN 😃🤠👍..

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  • author
    J Dixon
    Dec 01, 2021
    Great rates and easy to use

    Site is really easy to navigate and easy to make transfers. Rates are the most competitive I’ve found. On the one occasion that I needed help, customer services were prompt to call me back and to resolve my problem.

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  • author
    Kevin
    Dec 01, 2021
    First class first rate service

    First class first rate service ! Highly recommend!!

    ...

  • author
    Stuart Pugh
    Dec 01, 2021
    Excellent service used OFx several…

    Excellent service used OFx several times with no problems Could not fault service Highly recommend

    ...

  • author
    John Romanin
    Nov 30, 2021
    I don’t think they know what they are doing!

    Organised on the internet, the site asked for the recipients, yeah fine so far then I forwarded the funds from my bank. I was contacted by a representative that same afternoon. No problems and the contract would be processed. Contacted the next day again and the rep was a little hesitant as he looked up the transaction to confirm. It hadn’t left as yet. “No problem I’ll get that done for you sir”. Contacted them by phone on the Monday and asked why the transaction was showing only as being “processing”. After having a terse conversation the gentleman at the other end said he would contact the responsible department and ensure it left immediately. Next afternoon 24 hours later I finally had the email confirmation. I don’t think they know what they are doing!

    ...

  • author
    Sue
    Nov 30, 2021
    Speedy Transfer

    I am always very pleased with the service I receive from OFX. I wouldn't use anyone else! They are quick, efficient and always there to help.

    ...

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