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OFX Review

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Reviews 4,644

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

OFX summary

OFX provides individuals and businesses with international money transfers at significantly cheaper rates than traditional banks. It serves customers around the world, offering to convert transfers from 15 major currencies into 55 currencies – and counting. OFX’s platform is easy to use; transfers to most countries take 1-2 business days, and you can track your transfer online or through a mobile app.

Pros

  • Cheaper than most competitors for small transfers
  • Enables automated periodic payments
  • Additional services to businesses, such as forex risk management

Cons

  • Doesn’t offer best exchange rates for all currency pairs
  • Less cost effective for large transfers
OFXat a glance
4.0

Editorial score

Fees?

% of transfer or flat rate

4.0

Transfer time

Within 2 working days

3.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

User friendly site and app that supports mobile transfers from all devices

4.0

OFX Fees and Rates

OFX recently stopped charging a flat-rate transfer fee, meaning the only charge is an exchange rate margin. The margin varies by exchange pair, typically ranging from about 1% of the total value of the transfers involving major currency pairs (i.e. US dollar, British pound, Australian dollar) to around 2% of the total value of transfers transfer involving a minor currency pair at the receiving end (i.e. Mexican peso, Indian rupee, Thai baht). The meaning of this is that OFX tends to be cheaper than its competitors for smaller transfers, but it becomes more expensive as the transfer amount becomes larger. 

To find out if OFX offers the best price for your preferred currency pair (i.e. USD to EUR, GBP to INR), simply register for an account and you’ll be able to see the exact amount that the recipient bank account would see if you were to transfer money today.

After you register, a member of the OFX team will call you to discuss your requirements and let you know about documentation. OFX’s support representatives have demonstrated their willingness to offer better margins to the margins advertised on the platform. In some cases, they are also willing to match prices from competitors. If you’re unsatisfied with the charges for your preferred currency pair or you’ve found a better price elsewhere, let OFX know and you may be able to geta better deal.

How Does It Work?

OFX offers transfers from 15 major currencies into 47 major and minor currencies. The major currencies are: US dollar, Euro, British pound, Japanese yen, Swiss franc, Canadian dollar, Australian dollar, New Zealand dollar, Hong Kong dollar, Singapore dollar, Swedish krona, Norwegian kroner, Danish kroner, Polish zloty, and UAE dirham. The minor currencies include the Mexican peso, Brazilian real, Indian rupee, Malaysian ringgit, Philippine peso, Thai baht, Russian rouble, Turkish lira, and Israeli shekel.

When you enter the OFX site, the first thing you’ll see is an option to check rates. Note that these are mid-market rates and don’t take into account the margin OFX makes on all transfers. To see the amount the recipient bank account will receive on your transfer, you’ll need to sign up using the following steps:

  • Register for a personal or business account. For a personal account, simply fill in your name, email address, country, residential address, and phone number.

  • You’ll be asked for your preferred currency pair and be given the opportunity to calculate how much would be received for a transfer made at that moment.

  • An OFX customer support rep will call you shortly after you register to discuss your requirements and to let you know which documents to provide. Documentation usually consists of 1-2 proofs of photo identification (i.e. driver’s license, national ID card, or passport) and 1-2 proofs of current residential address, (i.e. bank statement, tenancy agreement, utility bill, or letter from a government body).

  • Once you send the documentation, you should be up and running within 1 business day.

  • Once approved, you can begin making payments. You can use your account to track payments online or through OFX’s mobile app.

How Long Does It Take?

After the money is sent, it typically takes 1-2 days for the funds to appear in the recipient’s bank account. Times can vary, depending on the currency pair and the recipient’s country and bank. Note that banks in some countries take longer to process incoming transactions. If a transfer takes longer than expected, you can check with your bank as to usual processing times and of course check in to your OFX account online or on the mobile app to track the status of your payment.

OFX Top Highlights

OFX is one of the largest currency transfer companies in the world. It draws on its wealth of experience to offer not only cost-effective transfers but also a range of additional services to benefit individuals and businesses:

  • 24/7 English-language customer support based out of 6 offices around the world in Australia, the United States, Canada, United Kingdom, Hong Kong, and New Zealand).

  • iOS and Android apps. These can be used to see live exchange rates, transfer money and track transfers.

  • For small- and medium-sized businesses, OFX offers the following services: quick and secure payments to overseas suppliers; simplified payments to overseas staff with preferable exchange rates; protection against currency fluctuations, via options like forward contracts and limit orders.

  • Online sellers can get approved within 4 business days for the and collect global revenues in USD, EUR, GBP, CAD, AUD, or HKD.

Customer Support

As mentioned above, OFX provides 24/7 customer support from 6 locations around the world. A dedicated customer service rep will call you shortly after you register to discuss any special requirements and take you through the documentation needed to get setup. OFX can be contacted 24 hours, 7 days a week through a toll-free number. 

Privacy and Security

OFX is a registered trade name of OzForex Ltd, a publicly traded company on the Australian Securities Exchange, and its subsidiary USForex Inc., a licensed money transmitter in the United States. USForex Inc. is registered as a Money Service Business with the US Treasury’s Financial Crimes Enforcement Network. OFX partners with Symantec to employ identity protection, fraud prevention, and SSL encryption, protecting customers every step of the way until the money is safely in the recipient’s bank account.

Bottom Line

OFX is a global provider of bank-to-bank foreign currency transfers. It enables individuals and businesses to transfer money to foreign bank accounts quickly and easily and at much cheaper rates than those imposed by the banks. OFX imposes no transfer limits and no transfer fees. It collects only around a 1-2% margin on the exchange rate on each transfer. 

In addition to forex payments, OFX offers a range of features including excellent customer service, simplified payments and currency protections for businesses, and an option to collect e-commerce payments in any of 6 currencies. OFX’s service is completely secure and customers around the globe have used it to transfer around $100 billion to date.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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Trustpilot reviews

See what some costumers are saying about OFX
OFX
ExcellentReviews 4,644
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Excellent
79%
Great
9%
Average
3%
Poor
2%
Bad
7%
  • author
    Arno
    2 days ago
    Another highly professional interaction…

    Another highly professional interaction with a talented OFX staffer, in this case Ms. Kait Sobelman. Focused and with great efficiency addressed my queries/concerns.

    ...

  • author
    wilsoman
    a day ago
    So far so good.

    So far so good.

    ...

  • author
    John
    a day ago
    I have been sending funds to Australia…

    I have been sending funds to Australia for our family for several year without difficulty but yesterday I could not deal with the process after several attempts even though I was Logged in. I rang OFX and was helped immediately by the staff member which solved my problem. It is most probably because I am getting rather old! With kind regards, John Musgrove

    ...

  • author
    frederick kerr
    2 days ago
    Great service this time,24 hours from…

    Great service this time,24 hours from go to whow,previous transfers have taken several days,I always use and recommend you guys for my int transfers cause you keep me updated with the process of the transfer,very reassuring to constantly see the messages about the transfer.thx Frederick

    ...

  • author
    Nigel Chenoweth
    3 days ago
    OFX has improved so much in the time i…

    OFX has improved so much in the time i jave been using them. My international transfers used to take 4 days. Now i order a remittance and it is in my overseas account very next day. Definitely my preferred money transfer provider. Highly recommended.

    ...

  • author
    Caroline Luscombe
    3 days ago
    Just signed up and made my first…

    Just signed up and made my first transfer (CHF to Stg). Simple registration process, fast turnaround of ID requirements and a prompt and courteous call when I made the first transfer to check it was legitimate and compliant. Transfer executed yesterday and in my UK account today. Very good service. Also rates are competitive with XE (previously HiFX) who stopped serving this market.

    ...

  • author
    Donald MaCulloch
    3 days ago
    great service

    great service, available 24/7 we trust OFX

    ...

  • author
    Simon Tooley
    Sep 17, 2021
    Great service very quick payments

    Great service very quick payments

    ...

  • author
    Tzudy Weir
    Sep 16, 2021
    Not Happy at all

    Not Happy at all. The website said instant transfer, but merely by the fact after arranging the transfer to 'whoever' you then have to transfer funds to OFX, which negates the 'instant' transaction aspect totally. Then I get an email saying that OFX has my funds and they have successfully transferred them, and then another email saying it actually failed and I now have to wait 3-5 days to get my own money back. What a scam.

    ...

  • author
    Colleen Bermingham-Brown
    Sep 16, 2021
    Fantastic prompt service with great…

    Fantastic prompt service with great currency rates.

    ...

  • author
    Carole Newton
    Sep 15, 2021
    Transactions with OFX are a…doddle!

    Transactions with OFX are a doddle…transfer of funds abroad literally takes a matter of minutes, especially if you take the option to pay by debit card. The rates are very good, up there with the best available. I would advise anyone with a property abroad needing to transfer money to pay bills, maintenance fees, local taxes etc, to register with this company. You can check exchange rates on a daily basis and decide the best time to make your move. And when you do so for the first time, there is always a very helpful guy on the end of the phone to guide you. Doing business online is very easy and they will email immediately to let you know the progress of the transaction at every stage.

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  • author
    Peter Barley
    Sep 15, 2021
    Excellent service with outstanding…

    Excellent service with outstanding rates. So easy to use!!! I wouldn't hesitate to start with OFX immediately!!!

    ...

  • author
    Gary
    Sep 15, 2021
    1st time I use OFX,very good customer…

    1st time I use OFX,very good customer service an the money I sent arrived alot quicker than I expected, be using again Thanks OFX

    ...

  • author
    Rob
    Sep 14, 2021
    Great service and great rate

    Great service and great rate. GBP to AUD transfer booked Monday, funds cleared Australian bank Tuesday! Friendly, helpful and fast service.

    ...

  • author
    John W
    Sep 14, 2021
    Speedy reliable service.

    Have used OFX for several years, the rates are always good, not necessarily the best but the service and speed of delivery never disappoints.

    ...

  • author
    Michael Stewart
    Sep 13, 2021
    Don't need a bank with ING and OFX

    Efficient service and I was kept informed every step the way . Better rate and less expensive

    ...

  • author
    Susan
    Sep 13, 2021
    The reason I gave 5 stars is because…

    The reason I gave 5 stars is because OFX rectified my mistake. All turned out well in the end for which I am very grateful. Look no further than OFX to transfer funds.

    ...

  • author
    Mark Clohessy
    Sep 11, 2021
    Great Product

    Great Product The service is easy to use, reliable, competitive and payment times have shortened.

    ...

  • author
    Christopher
    Sep 11, 2021
    Fast

    Fast, efficient and reliable service. Great communicator. Not always the best rate (I shop around) but generally very price competitive. When push comes to shove, my primary considerations are price, security and reliability. On this occasion OFX ran ahead of the pack!

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  • author
    Daniel Laney
    Sep 10, 2021
    DO NOT USE THIS SERVICE !!!!

    DO NOT USE THIS SERVICE !!!! Have had nothing but horrible experiences with this company. Have contacted support and have not had issues resolved.

    ...

  • author
    Rob S
    Sep 10, 2021
    Great way to move money

    Been using these guys for years. Very efficient with good rates.

    ...

  • author
    Scott Marmont
    Sep 09, 2021
    While I stand corrected on years

    While I stand corrected on years, it must be nearly 15 I’ve used your services and where I continue to benefit from the proficiency of OFX forex transactions. Wonderful service! Thank You! Though a minor detail, I don’t find the Hollywood-style of voice of OFX's automated telephone assistance gels with the general, international flavour of your business. Room for an upgrade there!

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  • author
    Arno
    Sep 09, 2021
    Exemplary service ear-marked by…

    Exemplary service ear-marked by professionalism and transparency. Special call out to Marco Coehlo who's been superlative in his responsiveness And special kudos to call centre professionals. They've been terrific Please make sure you give 'em a tip of the old hat. They deserve it. Arno Brust

    ...

  • author
    LAURA M.
    Sep 09, 2021
    Quick and easy

    Quick and easy! Lovely customer service too.

    ...

  • author
    Mark McEwen
    Sep 09, 2021
    Incredible team at OFX !

    Incredible team at OFX !! Both Natasha and Brett were all over this, and provided their best rates and service. Thank you :D Mark

    ...

  • author
    Lynda
    Sep 09, 2021
    Easy to use and the money arrived to…

    Easy to use and the money arrived to South America very quickly.

    ...

  • author
    Komaldeep Virk
    Sep 08, 2021
    Amazing service…definitely use again 🙂

    Amazing service…definitely use again 🙂

    ...

  • author
    Stuart Miln
    Sep 08, 2021
    Five Stars says it all

    Five Stars says it all. Excellent.

    ...

  • author
    Helen
    Sep 07, 2021
    Safe

    Safe, quick, reassurance by email/text each step of the way.

    ...

  • author
    Lydia Kumaschow
    Sep 06, 2021
    Service appreciation.…

    Am very satisfied with prompt and courteous service..

    ...

  • author
    Gibson
    Sep 03, 2021
    TERRIBLE for startups, DONT use OFX

    For any startups out there, OFX not is highly recommended. They may have low fees and competitive rates, but the headache I went through was not worth it at all. I was told if I dont have a shop front for e-commerce, the transfers need to be authorised and I need to provide invoice. I had no problems producing these at all. As you can imagine, if you haven't got an online store yet in e-commerce, then you don't have a storefront. OFX policy is we will have restricted transfers to supplies. I sent through the first one, there was a slight issue. I had to call in to fix one of the rates as they quoted me an incorrect fee, which I was told I should t get charged on. It was corrected eventually. Second time I tried to transfer, it was a nightmare. I requested for a transfer online to send money to my supplier overseas and was told by OFX it's processing. 3 days later it's still processing so I had to call and ask why it wasn't processed. I was then told its because the invoice was not an a PDF. So why wasn't I contacted?? Then they even said the amounts don't add up on the invoice by email. So I had to call to explain. It was noted, but was told that the compliance team won't be able to process in time despite me marking this transfer as urgent. Ultimately I have up and just sent money from my own business bank, at a higher fee. But at least I was able to send it through my business bank, not OFX. It was such a terrible and stressful time, and OFX and basically stuffed me over. I could write all the finer details. So as a result I went ahead and opened Airwallex and WorldFirst. Both providers have already given me the all clear to do transfers and I can transfer as much as I want to my suppliers overseas. I'm also ready to receive money once I link to any e-commerce website. This is the type of service that is going to work for me seamlessly. That is why OFX is not startup friendly. Not to mention all the scrutiny they went to, combing all the details on my invoices, delaying my transfers, not hearing anything from them until I reached out. Three days of not notifying me is simply not good enough. If there was an issue, I expected to be contacted and I would be happy to rectify. They didn't even bother. It was resistance after resistance after resistance. OFX, you may probably defend your actions and say it's for compliance reasons, strict governance, etc. Sure I get all that. But the admin side and the backend, you absolutely failed me.. and you've lost me. I'm totally over it. I called OFX to close my account, and was told they'd look to give me a better rate after my ordeal, I did explain my woes to the operator. He said he'll look into it and definitely be in touch with me by email. So I said ok I won't close today, I'll see how it goes and how compelling the better rates would be. But days later, it's basically a week later now, no word. So I think that's the final straw. It's another disappointment. If you are happy with these kind of services, then go ahead with OFX. There are other competitors who are more than willing to work with you, such as Airwallex and WorldFirst. Both of these accounts I opened with them is live and ready to go.

    ...

  • author
    Paul Hamer
    Sep 03, 2021
    Very easy to use

    Very easy to use. Money arrives as stated.

    ...

  • author
    Tony Pak
    Sep 01, 2021
    From the time I made a deal and the…

    From the time I made a deal and the help of experience staff it was easy for the transfer.I keep doing ongoing business with OFX

    ...

  • author
    E A
    Aug 31, 2021
    This was my first time transferring…

    This was my first time transferring money from the UK to Australia and I was a bit nervous. Having my account manager at the end of the phone and email was so reassuring. Every step of the way OFX kept me up to date. It was an easy process and I will definitely use them again. Thank you!

    ...

  • author
    Beau Lebens
    Aug 31, 2021
    Great service/follow-up

    Great service/follow-up, and prompt delivery of money across AUD/USD. I was nervous about using a service like this, but have now transferred a lot of money (over $200k USD) via them, with no problems at all, and at significantly better rates than any bank offers.

    ...

  • author
    Miriam
    Aug 31, 2021
    Excellent Service and Rate of Exchange

    Today I arranged the transfer of a substantial amount of money from my retirement accounts in Canada to my local bank branch in the U.S. I was quite nervous about making an error but, Chris Scheer, Team Lead in San Francisco, made the process easy for me to complete. Chris was extremely courteous and very patient. I later called back to double check a change I made to the recipient information I'd put in my OFX account and received top notch service from Charles Cayer in Toronto. I also feel that the exchange rate provided by OFX is by far one of the best and am happy to recommend this service to anyone transferring funds internationally.

    ...

  • author
    Hannah Frostman
    Aug 31, 2021
    Do not respond to emails

    Takes ages to get through on phone, they do answer emails, rude staff who do not try to help.

    ...

  • author
    jo lo
    Aug 30, 2021
    Abzocke - Scheinangebote die nicht halten

    Ich habe vor ein Paar Minuten einen Kostenvergleich mit Transfer nach Mexiko gemacht. Dabei Schnitt OFX am Besten ab. Gleich meldetet ich mich auf dieser Seite an, um ein Paar Minuten später ein Transfer zu starten= siehe da.... der zuvor angezeigte Betrag war um 2.500,- Mex.Pesos (über 100,-€) weniger als vor der Anmeldung ausgewiesen. Das finde ich frech und unseriös. Denen vergeb ich keinen Auftrag und werde mich gleich wieder abmelden!!! - Abzocke und nicht zu empfehlen!

    ...

  • author
    Alan Pinshaw, MD
    Aug 30, 2021
    I'M A SMALL PLAYER WHO WANTED TO SEND A…

    I'M A SMALL PLAYER WHO WANTED TO SEND A WEDDING GIFT IN THE FORM OF CASH TO SOUTH AFRICA. I HAVE NO POTENTIAL RECURRING BUSINESS. DESPITE THIS I WAS WELCOME BY ALL TO YOUR PLATFORM AND RECEIVED TOP-SHELF TREATMENT BOTH THROUGH YOUR WEBSITE ABD BY PHONE. I WAS MARCHED THROUGH EVERY COMPLEX (TO ME ) STEP AND AM EAGERLY AWAITING THE TRANSFER. KUDOS! ALAN PINSHAW, MD HARVARD MEDICAL SCHOOL

    ...

  • author
    Peter Norton
    Aug 28, 2021
    Outstanding customer service

    Outstanding customer service. As a first timer the help giving was amazing and given professionally and without judgment. Cheers Pete

    ...

  • author
    Dpak Sharma
    Aug 27, 2021
    This site says send money…

    This site says send money internationally but there is not my country on their list.

    ...

  • author
    Mike
    Aug 27, 2021
    Excellent full service

    I was assisted by William in bringing funds from NZ to Australia. William made the process smooth, from registration and verification through to assisting with the transfer itself. I would genuinely recommend OFX to anyone looking to transfer funds internationally.

    ...

  • author
    Albert F Soek
    Aug 27, 2021
    Simply the Best

    By far the best fx rates I’ve come across. Not just competitive but clear leaders. Excellent and helpful staff. Website easy to use. Prompt transfer of funds. OFX do not sit on your money. I’m not surprised that the greedy banks cannot compete.

    ...

  • author
    Paul Kaged
    Aug 26, 2021
    Iv been using OFX for four months now…

    Iv been using OFX for four months now and haven't had any problems. I transferre money from the UK to my Spanish account and it's in the same day. 😁

    ...

  • author
    Gordon Roscoe
    Aug 30, 2021
    Reliable Service

    The transfer service is very reliable. You can depend on OFX to arrange your transfers.

    ...

  • author
    Laura Mosby
    Aug 26, 2021
    Very satisfied customer

    I have used OFX for a number of years and I have always found the site to be easy to use and the transactions very simple to complete. Each time I have made a transaction OFX has kept me fully updated on the state of it and it has, without exception, gone through very quickly.

    ...

  • author
    Fiona Waters
    Aug 25, 2021
    I was so surprised how simple it was to…

    I was so surprised how simple it was to Deal with the transfer The team I dealt with were very Helpful and explained everything from start to finish I started 23rd August it’s now the 25th August and transfer completed ✅ Uk -Australia FIRST CLASS SERVICE

    ...

  • author
    Mark OBrien
    Aug 24, 2021
    Great Service

    Have used on a regular basis - always prompt, straightforward service. Would recommend.

    ...

  • author
    David Pooley
    Aug 24, 2021
    All good sometime a little slow but…

    All good sometime a little slow, but that is the banking system seems to be getting faster. So happy enough very convenient service

    ...

  • author
    Alan Best
    Aug 24, 2021
    Simple transaction paid promptly to our…

    Simple transaction paid promptly to our BNZ account. Easy to understand the opening of the deal, and good communications throughout the process. Thanks.

    ...

  • author
    Marian
    Aug 20, 2021
    I find this company absolutely reliable…

    I find this company absolutely reliable when I wish to send money to family in the USA . I have total confidence in their systems for money transfer.

    ...

  • author
    Yeva Gibson
    Aug 20, 2021
    OFX sent me an email

    OFX sent me an email, confirming the money transfer today, 20/08/2021 at 12:02 PM. Moreover, they called me today for some additional proof for money going out from the account, even though I provided them with all the required paperwork on 18/08/2021. Additionally, my account on OFX now shows, that money was transferred yesterday, 19/08/2021.

    ...

  • author
    Dorothy
    Aug 19, 2021
    Very good service

    Very good service

    ...

  • author
    Chris
    Sep 02, 2021
    Here is my suggestion

    I had a bad expereince with OFX and it did cost me financially due to delays that could have avoided had their staff been more pro-active. I suggest that if a transaction does not go smoothly that you ask for a supervisor to contact you. I waited too long to do this but when I did go down this route, the supervisor sorted the transaction out quickly and efficiently.

    ...

  • author
    Malcombe X
    Aug 18, 2021
    Great fast service.

    Great fast service, never a problem except the normal changing of the app every few months, just as you get the hang of using the previous version. Shame you now have to login and navigate to the customer rate.

    ...

  • author
    Christopher Earl
    Aug 18, 2021
    Just excellent service

    Just excellent service, with good prompts through the process.

    ...

  • author
    Helen Smyth
    Aug 18, 2021
    Well so far so good am happy with their…

    Well so far so good am happy with their fee and many more just thank you with your fast and secured payment am happy to work with you guys etc Thank you Helen Smyth

    ...

  • author
    Phil Sparrow
    Aug 18, 2021
    Been using OFX for years

    Been using OFX for years. Quick easy and great service! Highly recommend.

    ...

  • author
    rob
    Aug 17, 2021
    Excellent service

    Excellent service. Easy to transfer money to the Uk. Took about 5 min to sign up and another 5 to get verified. Really great. No fees either.

    ...

  • author
    Anna Elgammal
    Aug 17, 2021
    I am very limited with my abilities on…

    I am very limited with my abilities on the internet. Their help desk both in the US and UK were patient and helpful. I can say with confidence that they do a super job, thank you all!

    ...

  • author
    Ismail Abubakir
    Aug 17, 2021
    The are very good rate and service

    The are very good rate and service

    ...

  • author
    David Street
    Aug 17, 2021
    Transferring money with OFX is a breeze.

    Transferring money with OFX is a breeze. Quick, efficient and hassle free.

    ...

  • author
    Howie
    Aug 17, 2021
    Great Product, highly recommended.

    Made two transactions so far, very good onboarding expereinced. The first time you transfer - they give you a call to make sure everything went ok.

    ...

  • author
    Hannes Hermansen
    Aug 16, 2021
    Scam?

    I signed up, sent my transfer and waited. A pretty large amount was sent from my bankaccount and for over 1 week I did not hear anything, just that the transfer had been made. The money, however, did not go through to the recipient. After spending a lot of time trying to get hold of OFX operators via phone and e-mail ; the transfer got cancelled. This was an error on OFX behalf. I am sure OFX spent my money while I was waiting for the transfer to go through. Now I am trying to get OFX to cover the losses I had due to payment to my bank and the difference in exchange rate. OFX stated in an e-mail that they are going to cover my expenses. However, they are constantly changing operators that are in contact with me and the argumentation is circular; I realize I will never see the money I have spent on this. I thought OFX was professional, but alas not. I really hope they will stop using peoples money like that. I don't recommend OFX!

    ...

  • author
    Ernst Schwarz
    Aug 13, 2021
    I just tried OFX with a test-transfer…

    I just tried OFX with a test-transfer of 1000NZ$ to CHF on my Swiss Bank account. In the past I had big amounts transfered from Switzerland to New Zealand Now .... compared to XE.com / HiFX Ltd Auckland your company was pretty slow? (timewise). Maybe it was slower for the first time because of the long absence of my dealing ? Other than that very friendy and helpful assistance....Bravo I will certainly continue with your company. Thank you Ernst Schwarz

    ...

  • author
    Renee Wellman
    Aug 13, 2021
    Best value sometimes 5 days

    Best value sometimes takes 5+ business days US to UK but the savings and easy system is worth it. Do check quarterly rates at other services and stick with OFX. Bank to bank then PayPal methods before this for 5 digit transfers were costly in comparison. Use monthly brokerage to checking works so far without fail. They did loose one of granddaughter's transactions on her account causing alot of problems without any apology so they are like us all, not infallible. Always have a back up plan when doing international!

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  • author
    Baby Chandran
    Aug 13, 2021
    We needed this money right now for…

    We needed this money right now for emergency purpose and now almost a week now . This is really bad . You are not doing the job good. The recipient need money to make travel and you money doesn't even reach to him even when his flight travel time . I have no need idea why did I chose your service to send money. I regret it . I NEVER wanted to do anymore business with you guys. I am really frustrated.

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  • author
    Rozz
    Aug 12, 2021
    OFX is #1 in my book

    OFX is #1 in my book! I had an emergency and had to help my family. I didn't know what to do to accomplish the task. I called OFX customer support several times because I did not know the process. Every time I talked to a representative they were kind & patient with helping me. Once I completed the process, OFX immediately did the rest. I am so glad that I chose OFX for my needs. They are excellent at their profession and I appreciate that. THANK YOU! You are most appreciated!

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  • author
    Maurice Baker
    Aug 11, 2021
    Your rates are poor

    Your rates are poor, easy to setup up an personal account with OFX and you save the commission charged by Macquarie, that simple.

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  • author
    Michael
    Aug 11, 2021
    Quick transfer of monies

    Quick transfer of monies so easy

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  • author
    Weruche Opia
    Aug 10, 2021
    Voicemail while I wait for refund!!

    My bank sent a large amount of money to OFX in the wrong currency and on discovery was promised a refund, not without charges of course. I’m waiting for the refund. I have called customer care multiple times and keep getting voicemail. I will escalate this to highest degree, If I don’t get a response or receive the funds, I will escalate this to the highest degree possible

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  • author
    Geoffrey Sherren
    Aug 10, 2021
    OFX always maintains a very high standard

    OFX is always efficient and if there are any issues they are quick to respond on their great helpdesk.

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  • author
    Roy Chassay
    Aug 10, 2021
    For all Forex Transfers

    I've been using OFX on a regular basis for 8 years now. A great service

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  • author
    Unhappy first time customer
    Aug 10, 2021
    Super slow transaction

    My recipient and I just cannot believe how slow and long to complete a simple money transfer. Can you believe that it's the year 2021 but it took over a week and still couldn't complete a money transfer, and the customer support told me to wait another 3-5 business days? It's ridiculous!

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  • author
    Andrew Ferguson
    Aug 07, 2021
    Smooth, speedy and inexpensive.

    Having transferred funds abroad before, through my bank, I decided to try another method for a transfer to the US. I could not believe the difference in cost and sheer speed of the transfer. The whole process was easy to follow (have the details to hand) and once done I received a confirmatory e-mail. Mine was done around midnight and the recipient sent me a message at mid-day to thank me for the cash. My last transfer (to Denmark) took 3 days. Fees are obtained by a slightly (very slightly) lower exchange rate, which is live until the button is pressed to enact the transaction. Will definitely use again without hesitation.

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  • author
    ILIAS ALEXOPOULOS FLOWDRIVE LT
    Aug 06, 2021
    Very professional service

    Very professional service

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  • author
    Sam Sewell
    Aug 24, 2021
    Ofx issue remedied

    Made good on an earlier problem related to funds withheld for an unreasonable period of time.

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  • author
    Richard Thompson
    Aug 05, 2021
    No problems with the transfer from US…

    No problems with the transfer from US to Australia. It was done very quickly and exactly as quoted. I would recommend OFX to anyone thinking of making an international money transfer.

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  • author
    Peter Davies
    Aug 05, 2021
    Setting up the account through the…

    Setting up the account through the registration process was relatively smooth, though there seems to be a contradiction on the website with respect of acceptable documents for proof of identity, and proof of residence. A driving licence appears acceptable for both identity and residence, providing that it is only actually used for one of the two categories. For some reason my driving licence was not accepted, even though it clearly showed my physical address in full. After that was overcome, all went smoothly. I was kept informed of OFX receiving my funds, and they told me when they had dispatched them to the beneficiary's account. I now trust the funds will arrive at the destination account safely.

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  • author
    Zac
    Aug 04, 2021
    Large hidden transfer charges.

    Large hidden transfer charges. Their card payment webpage deducted the money from my card and showed error. Thankfully I was able to revert it

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  • author
    john westphal
    Aug 04, 2021
    the people who helped me were very…

    the people who helped me were very knowledgeable, kind, patientand knew exactly what they were doing.they were extremely efficient because everything occurred just as they said it would and the funds arrived on time. I am very pleased with all OFX

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  • author
    Michele Fitzgerald
    Aug 04, 2021
    Woeful service ,they hang onto your…

    Woeful service ,they hang onto your money for over a week . Will never use this slow service again Try transferwise ,speedier and efficient

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  • author
    Jeremy Heans
    Aug 03, 2021
    Totally Recommended A++

    I have used OFX for over 8 years since moving from the Uk to Australia. Every transaction smooth, fast and great rates. Even when my bank messed up great communication and gave me more time to settle. Recommended 110%!

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  • author
    Kees
    Aug 03, 2021
    well done

    As usual, no problem with the transaction. it was a pleasure dealing with you. Thank you

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  • author
    Ben
    Aug 02, 2021
    very fast and easy

    very fast and easy

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  • author
    Lisa West
    Jul 31, 2021
    Amazing service

    Amazing service , so reliable and trustworthy

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  • author
    Alison Woods
    Jul 31, 2021
    Used OFX to transfer US dollars to…

    Used OFX to transfer US dollars to Canada, to use in a condo purchase. The funds arrived promptly and there were knowledgeable representatives answer my questions. Highly recommend this service.

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  • author
    Joan Rothchild Hardin
    Jul 30, 2021
    OFX is the easiest way to transfer…

    OFX is the easiest way to transfer funds internationally.

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  • author
    Jason Gilliam
    Jul 30, 2021
    Slow, but responsive CS and low fees

    Sent USD from USA bank account at 0300 on Monday,7/26. Money was taken from my account and arrived with OFX on Monday, 7/26. Money arrived in my Eur account at 0324 on Friday, 7/30. Money is still being credited. 5 stars for Fees free is hard to beat. 3 stars for exchange rate was ok but not great, Wise was 1 more Euro cent per USD but better than Xoom. 1 star for speed, I sent this money expecting much faster service. I called and emailed about where the transfer was and was advised that bank account ACH transfers have a 3 day minimum hold before being sent to the recipient. They were quickly responsive to my call and my email. Ouch. 3 days is an eternity and sending on a Monday and not getting it until Friday is not gonna work for me again. Very slow but was trustworthy and if time isn’t important to you, then might be a fine way to go.

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  • author
    GRACE C.
    Jul 30, 2021
    IT WORKED OUT WELL!

    Overall, I am very pleased with the fund transfer process and I plan to use it again in the future. Without an active US phone number, it was virtually impossible to proceed with the fund transfer, however, OFX personnel was very helpful. I was able to upload the required documents, and everything worked out well. The only thing was that it took 4 days to receive the fund, but it was well worth it!

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  • author
    Bolivia Mike
    Jul 28, 2021
    I tried to sign up for OFX because I am…

    I tried to sign up for OFX because I am in the process of emigrating to Canada since my company has given me a promotion as senior compliance officer for Canada, but since it is an American company and I will be relocating from the U.S, some of my compensation would still be in USD. I also wanted to transfer my cash savings, some $90k to Canada. So OFX would not only make a few hundred dollars from that transaction, but on a monthly basis due to the conversion of USD to CAD. So first they told me to verify my identity. No problem, after all I am a compliance officer so this is my field of work and I know you must identify customers, especially if they will be sending large amounts of money. I sent them a scan high resolution copy of my U.S passport, plus some bank statements which confirm my name and address. They come back saying they are no longer doing this type of verification and I now need a smartphone....ok? So I download their app and I must have tried taking a decent picture of my passport and myself at least 20 times, but I kept getting error messages or blurry pictures. In the end I sent the best image I could get, but lo and behold I got a call saying the resolution is not good enough. I told them my phone has a 5.0 MP camera, and I'm not planning on paying hundreds of dollars to get a new phone with a better camera just for OFX. Is there a way we can do the verification the old fashioned way - through email, phone, scanned photos, etc? They said NO. I asked so what about senior citizens or other people who might have flip phones or that are not that technologically savvy? I'm actually pretty savvy but my phone is a regular smartphone since I don't use it much being in the office or at home all day, and I have a desktop with camera and scanner at both places, so my phone is basically for phone calls (you know, their original purpose). They just shrugged off my question and said if we can't verify you through our smartphone app than we cannot work with you. SMH. Very short-sighted on their part. They should try to adapt to the customers not the other way around. It shouldn't be a: "my way or the highway scenario", but apparently that's the road OFX has decided to take. Well, their loss. Between a few hundred dollars in the original transaction and dozens every month in the near future (from the conversion of my monthly salary) OFX could have ended up making thousands with me, but due to their intransigent attitude they will lose out.

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  • author
    Reez Gr
    Jul 27, 2021
    slow and unreliable

    I made a transfer on July 15th two weeks ago and the money still hasn’t been sent. It’s still being “processed” since TWO WEEKS AGO. I sent an email and they replied once saying it’s being processed still and hasn’t been sent, then didn’t reply again as to why it’s taking so long. It’s my first transfer too, I sent the minimum requirement (which was ridiculously high) as trial, and since it’s taking so long I probably won’t be using OFX again. They’re unreliable, slow, and don’t stand by their 2-3 business days transfer or whatever it was. I would’ve turned a blind eye to it if they were at least replying to my emails and provide my with information as to why they’re so slow, but they’re not even doing that.

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  • author
    Ghassan Safi
    Jul 30, 2021
    very bad experience and waist of time

    very bad experience after more then tow weeks of requesting this and that they told that i cant when i asked why you didn't let me know the employee said they didn't have time. unfortunately you could have told me that more than tow weeks ago before wasting my time and several phone calls(average 30 min waiting) and asking for this and that worst company ever

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  • author
    Mrs ann earl
    Jul 26, 2021
    Great company

    I've used ofc several times now and would recommend to anyone for money transfers. Their online system is extremely simple and efficient and exchange rates are excellent. Always quick and easy if I need to call them. First rate.

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  • author
    A K
    Jul 25, 2021
    Excellent communication from OFX

    Excellent communication from OFX, and made the process simple and stress-free.

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  • author
    Q A
    Jul 24, 2021
    excellent and very fast service

    excellent and very fast service

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  • author
    helen
    Jul 23, 2021
    Quick and easy service with awesome…

    Quick and easy service with awesome communication, highly recommended

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  • author
    Frank Barrett Jr
    Jul 23, 2021
    OFX to the rescue

    OFX to the rescue ! I needed money by a specific date and time in order to close the deal on a 2021 Toyota Hilux. Time was not on my side. It looked like the deal might fall through, I lost all hope. Then my phone alerted me at 0300. It was a "receipt" from OFX. Nine hours later the money was posted to my bank account in Thailand. I was able to get the needed cash before the bank closed, made it to the dealership, and drove home in my awesome pickup truck. Great job OFX ! Looking forward to our next project, New 🏠

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  • author
    customer
    Jul 22, 2021
    Amazing service! ✨✨✨✨✨

    Amazing service! I was quite nervous to do my first big transfer. I phoned OFX several times before I made the transfer. They were always available and were very helpful and I was given great support and advice. My money arrived much sooner than I expected and at a very good rate! Highly recommend this streamlined, secure, and efficient service ✨✨✨✨✨

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  • author
    Anthony McMillan
    Jul 22, 2021
    I have now transferred money from UK to…

    I have now transferred money from UK to Australia several times and always get the best rates and quick, efficient service. I wish all financial dealings were as easy as with OFX.

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