The listings featured on this site are from companies from which this site receives compensation. This may influence where, how and in what order such listings appear on this site
BestMoney.com

CurrencyFair Review

Reviews 6,986
CurrencyFair
Visit Site
CurrencyFair
CurrencyFair
Excellent
Reviews 6,986
Bestmoney Staff
Mar. 19, 2023
3 min read
BestMoney Staff
CurrencyFair Summary
CurrencyFair was launched in Ireland in 2010 and offers an online cross-border payment and foreign exchange service that allows people and businesses to send money overseas at better exchange rates, with no hidden fees.

Pros

  • Significantly cheaper than banks
  • Quick and seamless money transfers
  • Excellent customer service available 24/7
  • Flat fee for all transfers

Cons

  • Not all minor currencies available
  • You need to register for an account

CurrencyFair at a glance

8.0
Editorial score

Fees?

% of transfer or flat rate
8.0

Transfer time

More than 3 working days
4.0

Customer service

Award winning, personalized customer service with phone transfers available
10.0

Security

Regulated and encrypted secure transfers
10.0

Online and mobile experience

Basic site and mobile app that may not be available on all devices
8.0

CurrencyFair is available in over 150 countries and 20+ currencies, providing people around the world access to fast, low-cost currency transfers. With €13.5 billion already exchanged between members, its customers have to date saved over €348 million in fees compared to using a typical bank. 

CurrencyFair Fees and Rates

Money transfer companies operate by charging an additional margin to the interbank exchange rate, transfer fees, or a combination of both. CurrencyFair's pricing remains competitive: they add only 0.49% to the mid-market currency exchange rate, whereas traditional banks can add markups of between 3% and 6%. Its flat-fee is always just €3 (or currency equivalent, for example, £2.50 or US/CAD/AUD$4.00), regardless of the amount you’re sending.

As of March 2023, CurrencyFair offered to exchange £10,000 into €11,358.00 according to the live calculator on its website. This includes its €3 fee. According to CurrencyFair, this was €308.35 cheaper than a typical bank. Of course, fees differ from bank to bank, but based on our experience with banks this is close to the mark.

How Does It Work?

Sending money abroad is quite simple with a CurrencyFair account, but you do need to sign up for either a personal or business account first, depending on your needs. 

Here’s how it works:

  • Register for an account. You’ll be asked to provide an email address, password, and identifying details such as a passport or driving licence and a proof of address dated within the last three months. CurrencyFair will attempt to confirm your identity automatically but may get in touch with you if further information is needed. 

  • Select ‘Send Money’ or ‘Top Up’. You need to have funds in your CurrencyFair account to exchange and transfer them. Send Money allows you to set up a transfer from your bank into your CurrencyFair personal account and set up your recipient’s details. Once the money reaches your CurrencyFair account, it automatically exchanges and transfers it out at the best available rate to the nominated recipient without delay. Top Up allows you to transfer money into your account to use in its Marketplace, set up a recurring transaction such as paying a bill, or transfer out at a time of your choosing. Please note Top Up is not available for all currencies, for example Indian rupees (INR), and the Marketplace is currently not available to US customers. 

You can do all this from the dashboard of your CurrencyFair account on its web or mobile app. CurrencyFair will send you an email notification once it’s processed your exchange and transfer. You can also track your transfer status or review previous transactions on the CurrencyFair website or app.

How Long Does It Take?

As you need to have funds in your CurrencyFair account to exchange and transfer them, your first exchange will consist of two actions: first, you send the funds to CurrencyFair; next, CurrencyFair converts the funds and sends them to your chosen recipient.

Depending on your currency and bank, it can take anywhere from 0 - 5 business days for CurrencyFair to receive your funds. The processing times are estimates and may depend on your bank in some cases.

For example, according to the estimated transfer times available on its website, it takes 0 - 1 business days for it to receive British pounds sterling (GBP) and 1 - 2 days for it to receive Euro (EUR). At the slower end of the scale, it can take 4 - 5 days for it to receive a minor currency like Emirati dirham (AED). 

Keep in mind that CurrencyFair typically receives deposits between 9am and 5pm Monday to Friday, United Kingdom (UK) time. Therefore, if you send the funds after business hours on Monday, it could take until as late as Wednesday for the funds to be received.

Transferring money out is generally quicker than sending it in. It typically takes 0 - 1 business days for CurrencyFair to convert to GBP or EUR, send the funds, and for the funds to land in the receiving bank account. It takes a little longer to transfer out some minor currencies. For example, it can take 1 - 4 business days for the funds to leave CurrencyFair’s account and arrive in a Thai baht (THB) account. 

CurrencyFair Top Highlights

CurrencyFair offers a number of features to make things more convenient and help you get the best exchange rate.

  • Online calculator. CurrencyFair’s online calculator offers full transparency on the fees charged while comparing your savings vs a typical bank.

  • Mobile app. You can exchange and transfer your money on the CurrencyFair website or on the CurrencyFair app, available on both iOS and Android, at any time (except on weekends and bank holidays) and from anywhere.

  • The CurrencyFair Marketplace. Its Marketplace is a unique peer-to-peer exchange that gives you the chance to get a better rate for your currency exchange. You can set your own rate, and wait for it to be matched by another person who wants to buy at that price. This feature is currently not available to US customers.

  • Rate alerts. If you have time and don’t want to exchange at the current rate, you can set up daily or weekly alerts or request an email when a currency reaches your preferred rate.

  • Recurring transactions. If you live or work abroad and want to send money to the UK on a regular basis, you can set up recurring transactions. This also works if you live or work in the UK and wish to send money to your home country on a regular basis.

  • Multi-user access. Business accounts can assign access to team members and tailor each user’s roles and permissions, as well as authorize outgoing payments from multiple users. 

  • Xero integration. Reconcile payments within seconds or group similar transactions and match them in one go with CurrencyFair’s Xero integration.

  • Featured in: Financial Times, BBC News, CNBC, The New York Times, The Next Web, and the Economist. 

Customer Support

CurrencyFair is rated 4.6 out of 5 by 5000+ customers on Trustpilot, the leading independent review site. Customer feedback is overwhelmingly positive, with high ratings for both the level of service and low fees. CurrencyFair’s website includes a comprehensive support section with answers to the most frequently asked questions. Support staff are generally very quick to answer the phone, and are available from late Sunday nights through to Friday evening (British time). 

Privacy and Security

CurrencyFair is fully licensed and regulated by the Central Bank of Ireland. Customer funds are ring fenced and held in Tier 1 international banks, giving customers bank-level security and privacy but without outrageously high bank-level fees.

Bottom Line

CurrencyFair has two benefits over traditional banks: simplicity and affordability. Once you’re set up, exchanging money through CurrencyFair is quick and easy, and requires only a few minutes of your time. As for the cost, there is a gap between CurrencyFair and traditional banks that may have more fees. If you’re only transferring £100 or the equivalent in another currency, you’ll save a few quid. And if you’re transferring £10,000 or $100,000 – then your savings should run into the thousands.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
Top Money Transfer
XE
XE
Read Review|Visit Site
Read all reviews
Trustpilot reviews
See what some customers are saying about CurrencyFair
CurrencyFair
Excellent
Reviews 6,986
on
Excellent
81%
Great
9%
Average
1%
Poor
1%
Bad
8%
N
nikolay
a day ago
Great service
Great service. Thanks. Look forward to using you again.
K
kathleen
an hour ago
I registered with Currency Fair and they are holding onto my funds
I registered with Currency Fair and deposited funds for a transfer to the US. Currency Fair then rejected my account ( because I was travelling in Africa) and has not refunded my initial deposit. Initially they responded to my emails, now that I am due a refund they are no longer responding. I am disgusted by Currency Fair.
A
alicia costas
8 hours ago
As a day to day investor
As a day to day investor, I find them really reliable and swift. Although still need to work on the timing of their support team, they are efficient. Speaking of investment , saw a review one time on here about "TreasureFunding" and I decided to try them out. Just made my second withdrawal yesterday.
consumer-image
m h
17 hours ago
BE VERY WARY
I can't believe anyone can seriously use them. I used them for a very small overseas transfer to NZD from AUD , under $400 and have had nothing but problems First they tagged me as Anti money laundering, and want practically my life history. Bank statements of 30 days, from me, an invoice or other paperwork from the person I sent money to. I need to confirm my relationship with this person, and the purpose of why they should get the money. Then after all this they get to decide what to do with my money. I asked for a refund, but they locked me out of the account. My password won't work, or password reset links say, Invalid Request so can't upload anything if I wanted to A TOTAL SCAM
consumer-image
tamás molnár
a day ago
Extremely slow verification, money taken hostage
Very, very bad experience. They promise a verification taking less than 1 business day, but it's been almost 2 weeks. Meanwhile my initial transfer is being kept by Currencyfair, I can't even transfer it back to the account I sent it from.
B
bur
a day ago
Poor performance
First of all, I have to mention that I have been using CR since Apr. 2021, which actually worked well. They have changed their payment system recently. It's no longer possible to fill up the account, then change and transfer. Now, all steps have be booked in one step, requiring for each transaction a separate transfer from my account, which makes things quite cumbersome. Secondly, if a transfer fails, you will be charged a fee - it's not possible to correct afterwards, and the recipient will receive less than initially intended, which is quite embarrassing, if you are to pay invoices. Now, it's also the first time that transactions got stuck. I initiated 5 transfers on Nov. 30, 2023 and made the payments to CF on the same day. The data entries at CR for these actions are not accurate (or incomplete). Actually, only two are confirmed to have been received, while this does not comply with the balances shown. Also, surprisingly CR made a transfer for which no confirmation of payment is shown. And apparently, three cases seem to be still on hold on Dec. 6, 2023 - all payments in USD. I had booked these with guaranteed exchange rate while I note that the USD went down against the EUR - is CR waiting for better rates? I wonder when they will be processed. The transaction details shown are peculiar, the duration for the payments, which were made rapidly in the past, now became slow. I have not received a response to an e-mail inquiry. Reliability is different. The policy change suggests that CR might have some problems and I wonder if my money is still safe with them.
c
customer
2 days ago
I've used Curencyfair many times to do…
I've used Curencyfair many times to do International payments for a couple of years now. It is easy to set up and really convenient. Money takes around 2-3 days to complete transaction. Rates are much better than banks. Highly recommend without hesitation
G
graham
2 days ago
Competitive rates always
Once set up with currency fair, the system is very simple, easy and speedy. I have always found the exchange rate extremely competitive, and maybe the best out there
consumer-image
cezary matusewicz
2 days ago
Super nowoczesna
Transparentna, przejrzysta platforma. Bardzo dobra komunikacja, zwłaszcza zwrotna. Z całą mocą polecam.
J
jane ward
2 days ago
Very rapid transfer of funds
Very rapid transfer of funds, probably the best yet after a number of years usage.
consumer-image
ahmad khalid
2 days ago
Please impty may poket please gev me…
Please impty may poket please gev me 1000 $r may account bank namber is .' pk78abpa0010071536140010 '. account name Khalid Hussain
C
cecily hewlett
3 days ago
Unreliable
Second time my money has gone missing. CurrencyFair take days to work out what happened. Do not recommend this platform as a reliable way to transfer money.
M
mike min
3 days ago
Sh***e
Sh***e - Used Currency Fair because it appeared to be a 'good Irish Company'. They were fine on smaller amounts and rate was better than the bank, speed was good. Trusted them with a bigger transfer which was time sensitive and important and they dropped the ball big time. I keep contacting Customer Support and keep being told to be patient. The hassle outweighs the better exchange rate and the Customer Support is amateur at best
consumer-image
gregory francis-mackenzie-forb
3 days ago
A week ago I used CurrencyFair to…
A week ago I used CurrencyFair to transfer money to my SA bank account. The money left my CurrencyFair account, but after a week the bank states that there in no incoming funds waiting approval. I have repeatedly asked CurrencyFair for the required proof of transfer that I need to give the bank, but I am being ignored. Emails are not answered, phone messages are not returned. All round a very frustrating experience.
L
laurie
4 days ago
Je déconseille fortement cette…
Je déconseille fortement cette plateforme de transfert d’argent. Ils promettent un transfert rapide. Encore faut-il que le transfert se fasse ! Cela fait 10j que j’attends toujours un transfert de mon propre compte français à mon propre compte australien, ils me disent qu’ils ont besoin de vérifier mon identité et cela n’est toujours pas fait ! Heureusement que c’est un auto transfert je n’ose pas imaginer si j’avais voulu transférer de l’argent à une autre personne, peut-être auraient-ils demander un test ADN pour prouver que je connais ladite personne ? Bref mon argent est bloqué dans leur banque (je pense que c’est volontaire pour faire marcher les intérêts et récolter un peu d’argent ?? C’est à se demander… ou alors ils jouent en bourse avec l’argent des clients je ne vois pas d’autres explications). Ils m’ont envoyé un mail avec plusieurs questions, mail auquel j’ai répondu aussitôt mais je n’ai jamais eu de nouvelles. Donc voilà je voyage en Australie en difficultés d’argent j’ai du me faire un virement avec ma banque française en urgence (donc frais ++) pour pouvoir subvenir à mes besoins. Ils sont zéro. Si vous voulez perdre votre temps c’est avec eux qu’il faut voir.
M
michael
5 days ago
Excellent company to deal with
Excellent company to deal with
S
steve salisbury
6 days ago
Very quick and easy and great exchange…
Very quick and easy and great exchange rates
D
diane
6 days ago
Very professional They were quick to respond to help with…
They were quick to respond to help with queries also was kept informed about progress of transaction. Plus gave better rate than advertised on web. Could not fault
consumer-image
georgi vasilev
7 days ago
stay away from this company
Hello, I want to share my bitter experience with this company. This is possibly the worst money transfer company I have ever come across. I DO NOT RECOMMEND THEM TO ANYONE. their fees are high, customer service is under all criticism, first they take your money and then they keep it and start demanding all kinds of documents from you and to top it all they don't want to give it back to you. I assume that now they will ask for some kind of fee to return them to me. Just stay away from them.
E
elena molyneux molyneux
7 days ago
Excellent
Excellent way to transfer from one currency to another and then to a bank account. Saves time, and money
M
mad_scientist
7 days ago
Transfer of funds from UK to Canada
My recent transfer from the UK to Canada went went through without any issues at the CF end. The biggest problem encountered was with my HSBC bank that made it very difficult to transfer my money to CF.
B
ben
19 hours ago
Used these guys for 9 years absolutely…
Used these guys for 9 years absolutely no issues. Since 2 weeks ago they have become impossible to trade with. Every transaction requiring a bank statement, money held and not visible in my account, marketplace feature removed. I'm not the only one that has these issues. In the last 2 weeks loads of people are having problems, making currencyfair completely unworkable. I don't very often write bad reviews, and when I see other bad reviews on products I think oh well it was probably a one off. I wrote this review because the likelihood of having issues with this platform is highly likely. Plus they used to offer the best exchange rate and they can't even do that anymore. You can save yourself money and hassle by looking at other transfer companies like wise, even western union does a better job than these guys of late. Edit: In response to the reply from currencyfair, that is just a typical public response to make it seem like you care. However, I raised these issues with you and nothing was done, not once did you say we appreciate your custom and would like to keep you on board and resolve the issues.
P
pam harris
7 days ago
Excellent Service
The speed of transferring money to my family in Australia was amazing - 12 hours from start to finish. Site is easy to use. On one occasion when I needed to contact Customer Services the Agent was friendly, helpful, knowledgeable and resolved the problem rapidly. I would highly recommend Currency Fair. I have been using them for several years.
R
riccardo marzani
6 days ago
Evitate questo servizio e segnalatelo agli istituti di vigilanza
Evitate questo servizio! A seguito di comunicazioni nebulose penso che il mio account sia abilitato (sono passate comunque 3 settimane dalla creazione dell'account con invio di documenti), vero è che non mi hanno mandato la mail di attivazione (mio errore non notarlo), ma nelle altre comunicazioni mi invitavano ad effettuare movimenti. Sono entrato nel mio account dopo appunto 3 settimane e non mi è apparso nessun segnale di avviso, ho impostato quindi il deposito. Il problema è che nonostante non avessi il conto abilitato hanno accettato senza problemi il pagamento in entrata, trovandomi la somma versata bloccata fino a data da stabilire, ed era una cifra importante di cui mi serve immediata disponibilità. Il servizio clienti è inesistente, gli orari di call center sono ridicoli e devi comunque chiamare in Irlanda. Ho contattato immediatamente l'assistenza clienti e non ho ancora avuto risposta. Sto segnalando questi mascalzoni a tutte le autorità di vigilanza europee, non sono professionali e sono pericolosi, affidate i vostri soldi a persone più serie. EDIT: giorno 4, nessuna risposta anche dal callcenter dopo avermi fatto attendere letteralmente un'ora (cosa è? l'Enel?), ovviamente ancora nessuna risposta neanche dagli altri canali. Non penso ci sia altro da aggiungere sulla assoluta non serietà di questa azienda ridicola.
M
mark
7 days ago
Easy to use
Easy to use, cheap and good rates!
A
art
8 days ago
Bad, useless customer service
Sent my money to My Currency Fair account and unfortunatelly did not include my CF account number. Imediatelly contacted CF customer service and provided all transaction details and screen shoots of my transaction. It's been 3 weeks since than and many emails sent and I still have not received my money on my CF account however they confirm that they have located my money. This is a joke . Very bad experience with this company. Don't know how long more I will have to wait for my money. Avoid!!!
consumer-image
mike zackodnik
8 days ago
Quick and easy exchange at great rate
Quick and easy exchange at great rate
consumer-image
hamid foroughi
9 days ago
Great exchange rate and prompt reliable service
Great exchange rate. Hassle free seamless transfer of exchanged currency fast to my bank account. No issues using CurrencyFair services for over 5 years so far.
H
harry keeling
9 days ago
A pleasure to use.
It's quick, easy to use & reliable. Even though I rarely use it support always answers. Wish I had more money to move around. I like using CF. Thank you.
H
harald weinfurther
10 days ago
Eine Woche ohne Reaktion
Eine Woche nach der Ausführung meiner Überweisung fehlt immernoch eine Bestätigung des Eingangs seitens CurrencyFair. Ich habe mehrfach telefonisch und schriftlich versucht jemanden zu erreichen. Die einzige Antwort die ich erhalten habe, war, dass ich von der Email-Adresse schreiben sollte, die ich registriert habe. Meine Emails von der registrierten Adresse bleiben seit 4 Tagen unbeantwortet. Auf den Rückruf warte ich seit 2 Tagen. Sehr frustrierend...
L
lopeza
13 days ago
KYC Review Delay and Unresponsive Support Helpline!
I am writing to express my frustration with the extended KYC document review by the CurrencyFair team, surpassing the advertised processing time and outlasting their competitors. I have an URGENT payment pending for more than 10 days because of this ridiculous documents verification. Additionally, the support helpline, as listed on their website, is unresponsive, leaving me without assistance despite multiple attempts within the stated hours. The only way to get someone to urgently pay attention to my request and to review my documents is to post here!!! I am expecting a BIG improvement in support accessibility in the future if CurrencyFair wants to be the industry leader…
S
shirley parry
13 days ago
Excellent service and monies…
Excellent service and monies transferred were deposited that day.
D
de morrogh
13 days ago
Easy for low amounts
Easy for low amounts. If the amount triggers money laundering investigations then it is a pain. Should alert users that this documentation is required before users send funds which then sit at Currency Fair for days while documentation sorted out, uploaded and accepted.
E
elizabeth cox
13 days ago
A highly professional experienced company to deal with…
It is a very quick and painless procedure that suits my needs very well. If an occasion calls for support, I have found this to be very friendly, courteous and quick. A highly recommended company to deal with.
P
pamela gordon
13 days ago
Very quick and efficient!
Very quick and efficient!
M
margaret
13 days ago
very quick and easy transfer of funds
very quick and easy transfer of funds
consumer-image
joseph o'neill
14 days ago
Currency fair are a very efficient…
Currency fair are a very efficient online supplier of currency trading and onward delivery services. They are highly transparent and customer focused . An excellent option for both business and personal customers moving substantial sums globally and cost effectively .
consumer-image
john stockton
14 days ago
Good rates and easy to use with great security
We use Currency Fair about once or twice a year It is very easy to use and has great inbuilt security The rates are very competitive (much better than the high street)
H
hf
3 days ago
Avoid - unless you don’t mind your funds being stuck
I’ve used the site several times and always found it a good solution until recent months. I have two pending transactions that I was advised to cancel by their recent email due to new policy’s - fine. Tried to cancel and the site says I don’t have permission?! Sent them five emails and a contact form on the website - the initial mail gets responded to with a different employee asking each time what the problem is (although it was already explained), and that’s it with no answer to any reply. The company obviously track any unanswered initial query and no more. Recommend anyone who is using this review site to check for a trustworthy transfer option to look into Wise instead. Editing my review to add that 11 days and 4 more emails later my funds are still stuck and website gives the same message that I don’t have permission to cancel exchange or move funds, despite the reply below. This company deserve a minus rating.
D
dan lie
14 days ago
ce n'est pas une banque et ne délivre…
ce n'est pas une banque et ne délivre pas de carte. il oblique à faire du change meme si vous en avez pas besoin . quand vous faites un virement , vous croyez qu'il est parti mais non, c'est eux qui le libère ou l'annule. il cherche à gagner sur les frais que cela génère à chaque fois. cela a duré 15 jours ....
A
alexander svenson
15 days ago
Easy to use
Easy to use and always fullfill my needs
P
patricia forsythe
16 days ago
Very good service -and generally very…
Very good service -and generally very satisfied
B
billd
12 days ago
Very good exchange rate but sales person very annoying
UPDATE - what is the point in asking me for additional review info threatening me that if don’t respond within 3 days you might take down my review. Believe it or not i don’t spend my life online so when i come here and find your 3 days are expired - what do i do? This 3 day threat seems very loaded towards the company i have reviewed rather than me as the user - not sure your directing your loyalty towards the right person!!! Very good exchange rate and easy set-up. I would have given it 5 stars except the 7 calls i had afterwards from one of their agents. He was very persistent in trying to talk to me and after leaving 2 messages he still did not get the message that i did not want to talk - it was obviously going to be some type of sales call. I eventually answered and told him to leave me alone - it was verging on cold calling and hard selling - i really dislike this type of behaviour.
consumer-image
martin smyth
17 days ago
very easy to use
very easy to use, simple method of lodging funds, very good exchange rate and speedy transfer to client account.
consumer-image
peter gordon
17 days ago
Tried to move money using their app but…
Tried to move money using their app but the amount £6500 to USD was "to large", then tried £5000, the same so went onto my computer and used the bank transfer and it worked OK but now there are 3 transfers outstanding and can't cancel the first 2 so nothing is moving! can't phone as it a weekend so will have to wait until Monday! Now Monday and been on the phone over 30 minutes!
consumer-image
vitor caldeira
20 days ago
Easy to use low fees and quick tranfer…
Easy to use low fees and quick tranfer of money from Australia to Portugal. I really recommend Currency Fair.
A
andrew saunders
20 days ago
Fantastic service
Fantastic service, safe, secure and quick. Transferred money from the US, and received it in my UK bank account the same day.
J
judit lichtenegger
17 days ago
habe vor 14 Tagen nach Ungarn ein Geld…
Ein Fehler von der Bank in ungarn. Alles erledigt. Beste Bearbeitung ihrerseits.
consumer-image
tillem taliessin
21 days ago
Change of ownership for the worse?…
I’ve always had a great experience using Currency Fair (I’ve been using them for almost 15 years and been very satisfied). But this last month they’ve lost a deposit and frozen my house deposit of CHF 25k. And whereas previously they sorted any issues within 24 hours, it’s been a week since I wrote to them and I’m still waiting for them to fix this! Very anxious that the sale could fall through if this isn’t resolved soon.
M
melvin caswell
21 days ago
Highly recommend
Once accounts are established. The transfer process is very straightforward.Would highly recommend Currency Fair.
T
trudy mcgrath
21 days ago
CF is a brilliant currency exchange service
CF is a brilliant service to transfer and receive overseas funds. With fantastic exchange rates, low service fees and ease of use the service is nothing but outstanding. We have been customers for years and have been delighted with the service. Safe, efficient and great exchange rates. Even when my elderly mother has difficulties using the app and calls customer service they are always there to help and are incredibly kind to her which is really important.
M
mr eric whitby
21 days ago
Very efficient and exchange rates very…
Very efficient and exchange rates very competitive.
E
edf
22 days ago
Horrible
Horrible ! Incompétents ! Cela fait 2 semaines que j'ai envoyé mon argent de mon compte français à CurrencyFair. mon compte est bloqué depuis 2 semaines parce qu'ils n'ont pas vérifié mes documents (pourtant j'ai tout mis sur la plateforme).Impossible de les joindre par mail, telephone...Ne passez pas par currency pour les transfert prenez Wise ou Boursorama ils sont meilleurs.
W
william janse - armada
22 days ago
Worked perfectly
Worked perfectly! Same-day wire to the US originating from a Dutch bank account (ABNA) with CF in the middle where the exchange transaction (EUR-USD) was set-up in advance.
consumer-image
thomas scheidt
21 days ago
should improve their customer service delays
Transferred money, sent in KYC documents. then they had this delay / money was stuck like others experienced lately. after some emails and providing them some documentation, they refunded the entire sum of my stuck money back to me. This is why I raised my rating here to 3 stars.
S
sascha
23 days ago
CurrencyFair works great
CurrencyFair has still the best exchange rate from AED to EUR. Tansfer speed improved in the past 12 months, so usually after 2-3 working days I find my money transferred in my EUR account
E
emc
23 days ago
Brilliant platform for currently…
Brilliant platform for currently exchanges and transfers. Easy to use and so efficient
L
lesley lougher
23 days ago
Good value and now much easier to use.
Good value and now much easier to use.
J
john
23 days ago
Easy to use
Easy to use, inexpensive and effective in transfers.
V
veronica
23 days ago
Easy and reliable with great exchange rates
Easy and reliable with great exchange rates. Transfers are stated to take a week or two but it often happens in 2-3 days. The sender gets notifications throughout the whole process.
consumer-image
garry graham
24 days ago
Good exchange rates but
Good exchange rates. Some glitches with app on mobile so use the desk top version. Removal of marketplace disappointing.
H
havvoy
24 days ago
trending in the wrong direction
hi - have been using them for years actually. all was fine and dandy, and until recently would have rated them 4 or 5 stars. to now: what happened? no responses, no communication! and reading the comments on stuck funds, i very much had the same experience. the coms were just bad, i.e. inaccurate and vague. it appears they are either understaffed to answer i.e. dont want to invest in customer care. i note here that a bad review triggers a response...anyway, shame, used to be top notch...
K
kay
a month ago
Currency fair app is easy to use.
Currency fair app is easy to use. Low fees Great communication All in all a great service.
A
anne
a month ago
CurrencyFair quick & reliable
I have used CurrencyFair for many years now . Easy to use money transferred to my Greek Bank within a day and only charged £3 whatever the amount I’m transferring.
P
paul
a month ago
deposits thru bank transfers taking too…
deposits thru bank transfers taking too long[24-36hrs!]bring back visa debit deposits & allow people more time[at least 1 week] to exchange at the exchange rate that suits their timeframe.
G
günter unverzagt
a month ago
CF in my experience is a reliable…
CF in my experience is a reliable partner in Money Exchange and Transfer.
C
camille ldff
a month ago
A FUIR !!
A FUIR !!! Nous avons envoyé 20 000€ sur la plateforme dans le but de faire un virement vers l’Australie. Voilà une semaine que l’argent est bloqué sur leur plate-forme et au total 3 semaines que nous essayons de faire un virement. D’abord ils ne vérifient pas mon identité tout de suite, il a fallu que je les relances pour qu’ils le fassent enfin, ensuite ils m’ont posé des questions via e-mail j’ai répondu directement à toutes les questions et là ca fait une semaine j’ai toujours aucun retour. Quand vais-je récupérer mon argent ??? Vous pourriez au moins répondre aux mails et au mieux augmenter votre équipe pour ne pas nous laisser sans réponse avec aucune idée d’où est notre argent !
consumer-image
blower
a month ago
Service broken & useless since removal of features
Today Currencyfair have removed the ability to top up from a bank account or exchange money on the open market. You can now only do a send money transfer - which has no ability to fix the exchange rate so if you are sending money to pay someone or a company - the amount they get will change depending on the rate at the time. This makes it impossible to pay an invoice for example as you could under or overpay it without the ability to fix the rate or top up your currencyfair account and exchange it exactly to the amount needed for when you transfer it out. It is now useless and completely broken.
M
mick beck
a month ago
Umständliches Geschäftskonzept
Ich nutze CR seit einigen Jahre für gelegentliche Auslandsüberweisungen. Das ist umständlich, aber für Nicht-EU-Länder relativ kostengünstig. Seltsam ist, das man erst sein Konto auffüllen muss, um eine Auslandsüberweisung in Fremdwährung zu tätigen. Das führt dazu, dass man immer ein wenig mehr überweisen muss, als man benötigt, denn den Wechselkurs kennt man nicht im voraus. Zudem ergeben sich beim Wechseln kleine Abweichungen und man hat an paar Cent o.ä. Guthaben in einer Fremdwährung. Rückwechseln geht nicht, weil der Mindestbetrag nicht erreicht wird. Rücküberweisen in der eigenen Währung kostet in EUR momentan 3 EUR, fällt bei Kleinbeträgen ebenfalls flach. Das sollte man zu den günstigen Gebühren dazurechnen!!! Nun kommt allerdings eine Falle dazu: Sie dürfen kein Guthaben haben, sonst wird dieses gesperrt und die Überweisungsfunktion diffus eingeschränkt ( Mails von Anbieter in deutscher Sprache sind leider wirr und zT unverständlich formuliert). Mir ist unlängst wg. eines Tippfehlers eine Auslandsüberweisung von ca. 120 USD geplatzt - ich erhielt den Betrag um 40 USD reduziert zurück, was schon eine ordentliche Zusatzgebühr ist. Ich habe den Restbetrag in EUR wieder aufgefüllt und dann leider vergessen, die Überweisung korrigiert erneut aufzugeben. Nun kam die Drohung mit der Sperre - gegen 10:30 Uhr, mit einer Frist von weniger als 14 Stunden für den gleichen Tag. Wer nicht wirklich seine e-mails sehr zeitnah liest, hat dann ein Problem. Ich halte dies angesichts eines Betrags von etwas 100 EUR für lächerlich, die Fristsetzung von 14 Stunden für bizarr. Letztlich folgt dieses Problem aus einem unausgegorenen Geschäftskonzept, das erzwingt, vorab aufzuladen und gleichzeitig keine Guthaben - nichtmal in Minibeträgen - haben zu dürfen verbunden mit Mindestwechsel- und Überweisungsgebühren. In der Praxis bedeutet dies, dass Sie nicht nur die Überweisungsgebühr zahlen, sondern auch gleich den Betrag für die Rücküberweisung dazurechnen müssen sowie ggf. einen Verlust, wenn sie unter die Mindestbeträge für Wechsel oder Rücküberweisunggebühr fallen ( denn im Unterschied zur Bank ist eine IBAN-Überweisung aufs eigene Konto ist hier gebührenpflichtig!!!). Meine fehlerhafte Überweisung hat letztlich folgende Kosten verursacht: 4USD für Erstüberweisung, 40 USD für Rückläufer, 4 USD für zweite Überweisung und 3 EUR für Rücküberweisung des Restbetrags auf mein DE Konto, also insgesamt rd. 50 EUR für einen Überweisung von rd. 100 EUR. Da wird's dann schon teuer, ganz abgesehen vom Zeitaufwand im Vergleich zu einer Online-Banküberweisung. Wer das nicht öfter nutzt und die Tücken des Systems nicht kennt, dem sei geraten, diesen Überweisungsweg über CR doch eher zu meiden. Ich werde mich jedenfalls nach anderen Anbietern mal umsehen. Das Verbot selbst von Miniguthaben macht die Nutzung von CR problematisch. Bin mal gespannt ob ich wegen meinen nichtwechselfähigen Restminibeträgen in Fremdwährungen morgen geblockt werde - aus der diffusen Mail von heute war das nicht ganz klar. Summa summarum scheint mir hier eine an sich gute Idee leider etwas diletantisch umgesetzt.
H
hundred burrell
a month ago
I have been using CurrencyFair for over…
I have been using CurrencyFair for over a year now and everytime I send money home, my family received the money no problem. Its easy to use and has been a very big help for me.
consumer-image
william huynh
a month ago
Transfered money
Transfered money, sent in documents and no communication or update since. Money is stuck. All the other negative reviews are true, has not been a good experience. Thought I would give Currency Fair a try, and its confirmed, its terrible. Would not recommend
H
helena ryan-scully
a month ago
I've been using CurrencyFair for many…
I've been using CurrencyFair for many years. They are competitive, reliable and trustworthy. I have saved a lot of money over the years by using their service.
m
marie-helene kennedy
a month ago
1000 euro qui disparaissent
Mon mari a fait un virement de 1000 euros sur mon compte et l’argent n’est jamais arrivé Depuis j’essaye de les joindre sans succès Très étrange ils ne répondent plus
J
julio arevalo
a month ago
BUENAS TASAS
Tardan un poco en verificar pero luego todo con normal funcionamiento, lo recomiendo
G
gillian
a month ago
Very competitive rates and quick easy…
Very competitive rates and quick easy service
consumer-image
pc hayman
a month ago
Simple to use
Simple to use, fast money transfers, best rates and costs I have found
A
abu maryam
a month ago
Easy to use
Easy to use - successful transaction
J
jorge
a month ago
Good rates and seamless process
Good rates and seamless process
M
matt
a month ago
Absolutely dreadful service
Absolutely dreadful service. I live in the UAE and want to make minimal transfers back to a UK bank account in my name. Of course additional KYC is required, but it took 3 business days after my initial submission to even get a response to that application (yet they claim on their site that applications are usually verified around 1 business day later). In that response they asked me for some of the same residency documents I had already submitted. I provided the requested documents within 2 hours of receiving the email. I have sent an email every day since then (3/4 business days ago now) - so 6/7 business days in total - and received …. No response. Customer service is not a priority for this company, so save yourself the time, hassle and risk of poor service. It speaks volumes about a business when they don’t spend money on acquiring customers or giving them a decent service on respect of even the most basic query such as opening an account. I hate to think what happens if there was an issue exchanging thousand of £s or $s in currency.
p
pearse moroney
a month ago
CF are a customer friendly business
CF are a customer friendly business
R
rosedub
a month ago
Peace of mind
I have used Currency Fair for a number of years sending gifts to my children .I always get a great rate and have never had any hassle and the transfer is so quick. I would recommend them a 100%
consumer-image
andrew marshall
a month ago
great service and easy to use
great service and easy to use
L
lbma
a month ago
They do what they say they will do
They do what they say they will do, for a very fair price
consumer-image
edward vanderkolk
a month ago
cheaper and faster
It works and is cheaper and faster than the banks
I
imelad allard
a month ago
A good and reliable company to deal with after 7 years of usage on a monthly bases
I have been using CurrencyFair for about 7 years very efficient easy to make contact to discuss any issues. of course would always like a better rate for my one going usage.
C
charles lebraux
a month ago
À ÉVITER DE TOUTE URGENCE
À ÉVITER DE TOUTE URGENCE ! J’attend que mes documents soient vérifiés depuis 3 semaines ! Je suis sans argent en voyage à cause d’eux et personne ne me contact, j’ai dépensé 100€ pour les appeler sans avoir de réponse.
consumer-image
paul
a month ago
Support catastrophique
Cela va faire une semaine que j’ai voulu transférer mon argent de ma banque LCL vers ma banque en Australie. L’argent est bloqué sur mon compte Currencyfair dans l’attente de validation de mes doucement d’identités. Aucune réponse de la part du support, impossible de les contacter ni par mail ni par téléphone c’est inadmissible. En espérant que quelqu’un me vienne en aide.
consumer-image
valerie ward
a month ago
Very efficient way of transferring…
Very efficient way of transferring money overseas any initial problems I had were quickly resolved by the Currency Fair team
I
inmaeiroa
a month ago
Easy to use, fast and good rates
Easy to use, fast delivery of funds, great exchange rate. The best one in the market
consumer-image
andy downey
a month ago
Fast smooth transaction
Fast smooth transaction. Have used several times for UK to Aus transfers
J
john boyle
a month ago
Be wary of using CurrencyFair if you do…
Be wary of using CurrencyFair if you do not already have an account with them. They advertise an account verification time of under 24 hours but in reality it will take days/weeks!! Your money is locked in their system until they verify your account. If your transaction is time critical this could mean you miss the payment and a huge amount of stress and hassle. They should be honest about how long it takes to have a new account verified. A cynical person might think they are making a nice profit on the interest they earn on all the funds they hold while they take their time verifying new user accounts??
consumer-image
michael dale
a month ago
No fuss currency exchange
I don't exchange currency very often and so I want a quick, easy, reliable and straightforward process. CurrencyFair provides everything I need with good exchange rates and low cost.
consumer-image
bridget koehler
a month ago
I have tried several other exchange…
I have tried several other exchange sites. But currency fair is the one I have been using since over a year now. Fast, reliable, and trustworthy.
B
bu
a month ago
Si quelqu'un peu m'aider d'urgence.
Si quelqu'un peu m'aider d'urgence. Le support Currency Fair n'est pas capable de répondre dans des délais convenable. Cela fait 2 semaines que j'attends la somme de 10 000$ et aucune réponse de leur part. Mon compte a apparemment besoin d'être vérifié pour transférer l'argent à ma banque française, alors que j'ai envoyé tous les documents demandés il y a 2 semaines. J'ai eu un retour par mail d'une personne me posant d'autres questions mais elle ne répond plus. J'ai envoyé toutes les preuves de la provenance de mon argent. Aujourd'hui, je suis dans l'urgence ayant des frais à payer. C'était le dernier jour où j'étais encore dans les délais. Mon argent est donc bloqué je ne sais où alors que j'en ai ABSOLUMENT besoin. J'espère qu'un membre de Currency Fair tombera sur ce message et pourra m'aider rapidement. Merci.
J
joyce dixon
a month ago
For anyone transferring money over seas…
For anyone transferring money over seas CurrencyFair is the best I've ever used with a $4 transfer fee it can't be beaten. My last transfer, internet rate was AUD $1.92 to GBP £1.00 I got $1.91 ish to the pound through CurrencyFair which is brilliant. Reason I only gave 4 stars is because the app can be confusing and seriously needs updated. Be aware the $4 fee for transferring does NOT come off AUTOMATICALLY so if youre not aware of this and you're trying to transfer out your whole balance it won't let you but there's NO POP UP MESSAGE to advise - very frustrating. I have had reason to contact them direct via phone and service was top notch.
consumer-image
telis meram
a month ago
My worst experience.
No deposit should be made before account verification. Thanks for the refund.
consumer-image
david habberjam
a month ago
best exchange out there
Fast and efficient way to get the best exchange rate and process.
M
mr lakshmireddy basireddy
a month ago
Currency fair offers best exchange…
Currency fair offers best exchange rates for international money transfer. Their platform is easy to use.
S
shelley broinshtein
a month ago
Fantastic Service
Excellent service and value, and helpful! Highly recommend.
consumer-image
sis r.
9 days ago
Wir warten nun seit 1 Woche auf das…
Wir warten nun seit 1 Woche auf das überwiesene Geld, das hier dringend benötigt wird, telefonisch wird keiner erreicht und auf die Email seit 2 Tagen nicht geantwortet. Mein Vertrauen wurde hier verspielt - seriös ist anders!! Ich warte nun noch 3 Tage ab, dann geht es zum Anwalt. Antwort auf die Currency Fair Nachfrage: Nachdem unsere Transaktion mehrere Wochen lang nicht durchgeführt wurde, habe wir sie storniert und nun können wir den Betrag wiederum seit Wochen nicht zurücküberweisen aufs eigene Konto, weil seit Wochen nun „Dokumente überprüft werden“. Customer Service reagiert nicht. Absolute Vollkatastrophe!