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CurrencyFair Review

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Reviews 5,204

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

CurrencyFair summary

Since 2009, CurrencyFair has been providing people around the world access to fast, low-cost currency transfers. With €8 billion already exchanged between members, customers have to date saved over an estimated €205 million in unfair bank fees. By bypassing the banks, CurrencyFair can “exchange” its customers’ funds within as little as 0-1 business days and charge significantly lower fees than the banks.

Pros

  • Cost: Significantly cheaper than the banks
  • Speed: Quick and seamless money transfers
  • Support: Excellent customer service available 24/7

Cons

  • Not all minor currencies available
  • You need to register for an account

CurrencyFair Fees and Rates

No matter which currencies you’re exchanging, CurrencyFair charges only a flat fee and an exchange rate margin. This makes it a simple and affordable option without hidden fees for things like margin and conversion.

CurrencyFair charges a flat fee of £2.50 fee when transferring into GBP. The flat fee is roughly equivalent when transferring into other currencies. For example, it charges €3.00 when transferring into EUR, and US/C/A$4.00 when transferring into USD, CAD, or AUD.

The exchange rate margin varies from 0.3% to a maximum of around 1%, depending on the currencies being exchanged. The margin is lower for exchanges involving 2 major currencies and higher for exchanges involving at least 1 lower currency. For example, when the mid-market rate for GBP to EUR is 1:1.13, CurrencyFair exchanges it at around 1.126, translating to a roughly 0.35% margin. When the rate for GBP to ZAR (South African rand) is 1:18.19, CurrencyFair exchanges it at 1:18.09, or a roughly 0.55% margin. 

At time of writing, CurrencyFair was offering to transfer £10,000 into €11,250. Compared to the mid-market rate, this translated to a fee of €53, incorporating the flat €3 fee plus €50 on exchange rate margin. According to CurrencyFair, this was at least €306 cheaper than a typical bank. Of course, fees differ from bank to bank, but based on our experience with banks, this is close to the mark.

How Does It Work?

Using CurrencyFair is quick and easy. It involves the following steps:

  • Register for an account. You’ll be asked to provide a login, password, and proof of ID such as passport number. If CurrencyFair is unable to verify you electronically, it will ask for additional documentation, such as ID or proof of address.
  • Click “Exchange”. Nominate the currency the money is coming from and the currency you wish to transfer into. Finally, enter the amount. 
  • Send the funds. Transfer the funds to CurrencyFair using the bank details and reference number provided. Confirm that you’ve transferred the funds, and CurrencyFair will do the rest.

If you wish to have funds ready to exchange and transfer at a later date, you don’t have to exchange automatically. CurrencyFair also lets you transfer funds into your CurrencyFair account, to exchange the funds at a time of your choosing, and to transfer all or a portion of your balance out of your account at a time of your choosing.

CurrencyFair will send you an email notification once it’s processed your exchange and transfer. You can also track your transfer status or review previous transactions on the CurrencyFair website or app. 

Deposit Method

When sending money with CurrencyFair you will have a variety of options for how the money can be deposited into your CurrencyFair account. You can go with a direct bank transfer, or what the company calls a “express deposit.”

Express deposits are available in a number of currencies, including CHF, DKK, EUR, GBP, NOK, PLN, and SEK. You will need a Visa or Mastercard in order to use Express Deposit. 

In addition, the card must be from Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, or the United Kingdom. You cannot make an express deposit with a prepaid credit card. 

How Long Does It Take?

Every exchange consists of 2 actions: first, you send the funds to CurrencyFair; next, CurrencyFair converts the funds and sends them to your chosen recipient.

Depending on your currency, it can take anywhere from 0-5 business days for CurrencyFair to receive your funds. For example, it takes 0-1 days for it to receive GBP or 1-2 days for it to receive EUR. At the slower end of the scale, it can take 4-5 days for it to receive a minor currency like AED (Emirati dirham). Keep in mind that CurrencyFair typically receives deposits between 9am and 5pm Monday to Friday, UK time. Therefore, if you send the funds after business hours on Monday, it could take until as late as Wednesday for the funds to be received.

Transferring money out is generally quicker than sending it in. It typically takes 0-1 business days for CurrencyFair to convert to GBP or EUR, send the funds, and for the funds to land in the receiving bank account. Again, it takes longer to send in minor currencies. For example, it can take 3-4 business days for the funds to leave CurrencyFair’s account and arrive in a HKD (Hong Kong dollar), SGD (Singapore Dollar), or ILS (Israeli shekel) account.

CurrencyFair Top Highlights

CurrencyFair offers a number of features to make things more convenient and help you get the best exchange rate.

  • Online calculator. CurrencyFair’s online calculator gives you the freedom to see how the exchange rate works and gives you transparency on the fees charged while comparing your savings vs a typical bank.
  • Mobile app. You can exchange and transfer your money on the CurrencyFair website or on the CurrencyFair app, available on both iOS and Android, at any time (except on week-ends and bank holidays) and from anywhere.
  • Marketplace. Likewise, you can use the unique CurrencyFair marketplace to advertise what you think is a fair rate. If someone on the other side of the market is looking for the same rate, CurrencyFair will match the 2 of you together and facilitate the exchanging of funds. . On average CurrencyFair customers exchange at 0.38% versus the average of 2% + from the Interbank.
  • Rate alerts. If you have time and don’t want to exchange at the current rate, you can set up daily or weekly alerts or request an email when a currency reaches your preferred rate.
  • Recurring transactions. If you live or work abroad and want to send money to the UK on a regular basis, you can set up recurring transactions. This also works if you live or work in the UK and wish to send money to your home country on a regular basis.
  • Featured in: Financial Times, BBC News, CNBC, The New York Times, The Next Web, and the Economist. 

Customer Support

CurrencyFair is rated 9.3 out of 10 by 2000+ customers on Trustpilot, the leading independent review site. Customer feedback is overwhelmingly positive, with high ratings for both the level of service and low fees. CurrencyFair’s website includes a comprehensive support section with answers to most frequently asked questions. Support staff are generally very quick to answer the phone, and are available from late Sunday nights through to Friday evening (British time). 

Privacy and Security

CurrencyFair is fully licensed and regulated by the Central Bank of Ireland. Customer funds are ring fenced and held in Tier 1 international banks, giving customers bank-level security and privacy but without outrageously high bank-level fees.

Bottom Line

CurrencyFair has two benefits over traditional banks: simplicity and affordability. Once you’re set up, exchanging money through CurrencyFair is quick and easy, and requires only a few minutes of your time. As for the cost, there is a gap between CurrencyFair and traditional banks that may have more fees. If you’re only transferring £100 or the equivalent in another currency, you’ll save a few quid. And if you’re transferring £10,000 or $100,000 – then your savings should run into the thousands.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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Trustpilot reviews

See what some costumers are saying about CurrencyFair
CurrencyFair
ExcellentReviews 5,204
on
Excellent
84%
Great
10%
Average
1%
Poor
1%
Bad
4%
  • author
    Vitaly Vascenko
    3 days ago
    Quickly and simply

    Quickly and simply

    ...

  • author
    Corey Hammond
    a day ago
    account deleted without explanation

    I have registered an account with currencyfair and after they asked for my driver licence and a selfie, my account was deleted with no reason. Also I want to mention that I tried to contact them but they simply ignored me. I'm disappointed!

    ...

  • author
    Mikolajczyk Paweł
    2 days ago
    Easy working website

    So far, so good. Using it for a week already, no problems.

    ...

  • author
    Margaret W.
    3 days ago
    I have used this service for years

    I have used this service for years. I have never had any problems. Transfers are made easily and rapidly. Competitive rates and reliability will ensure I remain a customer for years to come

    ...

  • author
    Imelad Allard
    3 days ago
    Prompt, efficient and competitive

    No issues I have used the service for a good few years and are certainly much easier to use and more compet than the standard Banks. The service is prompt and efficient and easy to use.

    ...

  • author
    Delmar Koks
    3 days ago
    Always good

    Great, reliable and trustworthy. Always works great.

    ...

  • author
    Gary Murphy
    3 days ago
    Amazing service

    Amazing service. Saves me hundreds if not thousands of dollars each year. It's so safe & easy to use . 5 star service.

    ...

  • author
    sara moore
    3 days ago
    I was recommended by a friend and have…

    I was recommended by a friend and have found the website easy to manage and the rates are fair. All the information I needed was on the website and I like the option to be able to lock money in and when the rate increases buy it then. Would definitely recommend CurrencyFair.

    ...

  • author
    Aurélien Saint Requier
    3 days ago
    Very easy to use

    Very easy to use, transfer are really quick and the fees are very low.

    ...

  • author
    K. Wallace
    Sep 15, 2021
    Responsive and timely customer service

    The service from Currency Fair was easy and straightforward once I understood the process. Though I struggled a bit to understand how it all works as this was a first time for using such a service, when I called or emailed for support, I received it quickly and efficiently. I felt safe with my transaction and would use the service again.

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  • author
    Bryan Cavanagh
    Sep 15, 2021
    Highly recommended

    Highly recommended! Very easy to exchange my money at a very good rate and send it overseas! The website is very easy to use!

    ...

  • author
    Pejiach
    Sep 14, 2021
    Professional and user friendly

    Easy to use and reliable currency exchange platform. I use it for international payments for years, without a glitch. Highly recommended.

    ...

  • author
    Russell McMillen
    Sep 14, 2021
    Great service and good exchange rates

    Great service and good exchange rates. Sometimes takes a bit of email 'ping pong' to justify transfer abroad with documents to be uploaded for evidence.

    ...

  • author
    MK
    Sep 13, 2021
    Easy and professional

    Easy and professional

    ...

  • author
    M. CORTOLEZZIS Mario
    Sep 12, 2021
    Good first experience

    Once your account is setup and authorised the proceedings are fast and transparent. The initial ID verification steps are steep, but necessary for insuring security.

    ...

  • author
    Brad
    Sep 12, 2021
    Would recommend and use again!

    Very simple and easy to use, transparent and low fees. I recieved my money quicker than expected which was a huge plus!

    ...

  • author
    Beatriz Beirne
    Sep 12, 2021
    Very user friendly

    Very user friendly. Excellent customer support.

    ...

  • author
    ThePhsvideo PETER
    Sep 11, 2021
    Best rate ever.

    The information required to set up the account was very thorough and made me feel very safe when I had finished. The rate is the best I have ever had. Once activated the transfer was quick. I'm very pleased with the transaction. I will be using them again.

    ...

  • author
    Maureen Franks
    Sep 10, 2021
    They are joking!

    Been using Currencyfair since they started. Today they stopped a trsnsaction, worth £95!!!!! I was asked to email where my money came from- clearly my bank account. Why I sent the money- already ticked on website. Provide documentary evidence for funds origin ??????? Phoned the UK number and the agent couldn't/wouldn't let me speak to someone directly. Friday today and wanted the money to go. NOT HAPPY.

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  • author
    TheRandomLabs
    Sep 10, 2021
    It works pretty well, I guess :P

    After verifying the source of my funds, my first transfer went through without a hitch.

    ...

  • author
    CyberMac
    Sep 09, 2021
    I have used CurrencyFair for many years…

    I have used CurrencyFair for many years to send funds to USA & Thailand, always have had great, prompt customer support. The fees are very reasonable as is the exchange rate. The funds have always been sent promptly. Highly recommend!! 👍🏻👍🏻

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  • author
    Linda O'Grady
    Sep 09, 2021
    Simple and quick

    Simple and quick. Good exchange rate and such low transaction fees

    ...

  • author
    Mr. Rosenberg
    Sep 09, 2021
    Easy And secure.

    Easy And secure.

    ...

  • author
    Matthew
    Sep 09, 2021
    Money exchange at a very very good…

    Money exchange at a very very good rate, and from my experience lately, the exchanged proceeds in my receiving bank within 24 hours

    ...

  • author
    Ed James
    Sep 08, 2021
    Transaction missing - money lost!

    I used CurrencyFair for years without any issues. After not using their service for some time, I needed to start using it again and did a small test transaction to make sure everything was still working as expected. It was for £25. Somehow this transaction went "missing". The beneficiary bank has no record of the transaction yet CurrencyFair have proof of it going through. I've been asking for more information from CurrencyFair for over a month with no resolution in sight. It's staggering that this is even possible in today's electronic banking world. How the hell does a transaction "go missing"?? I will avoid their services now and find a more reliable alternative.

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  • author
    ShopDogToys
    Sep 08, 2021
    \absolutely horrible

    \absolutely horrible. Every single god damn transaction I send out they ask for information. I would seriously use transferwise instead as this is so ridicolous.

    ...

  • author
    Nabil Abdelmalek
    Sep 07, 2021
    I have no problem with using your site

    I have no problem with using your site

    ...

  • author
    Norma mcCourt
    Sep 07, 2021
    So easy to use

    So easy to use, excellent rates and fast, nothing to complain about.

    ...

  • author
    John Wiffen
    Sep 07, 2021
    Fast and inexpensive

    I am now able to transfer money from the UK to Spain in a few hours and the fee is only €3. Brilliant!

    ...

  • author
    Patricia
    Sep 07, 2021
    Use currency fair to transfer money…

    Use currency fair to transfer money from UK to Spain each month. Always receive tfr very quickly, often same day and with good rates.

    ...

  • author
    Tasneem Darwish
    Sep 06, 2021
    It is very easy to use and fast

    It is very easy to use and fast

    ...

  • author
    Roland Becker
    Sep 06, 2021
    Very was process and funds arrived on…

    Very was process and funds arrived on the same day (faster than promised).

    ...

  • author
    Mark Sexton
    Sep 04, 2021
    Simple and effective process

    Simple and effective process. Wish I had have discovered this years ago. Customer support was quick ( no hold time) and easy to understand which isn't very common anymore. It's great to know that I can support my family easily while we are separated from each other. Thank-you for providing this simple and cost efficient service.

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  • author
    JPC
    Sep 03, 2021
    Excellent service, timely, professional and simply does what it says on the tin.

    Excellent service

    ...

  • author
    Ashley Cocklle
    Sep 03, 2021
    Excellent exchange service

    Excellent exchange service. Highly recommended. Fast, efficient and professional.

    ...

  • author
    Jakub Zizka
    Sep 03, 2021
    Really easy to use for transactions

    Really easy to use for transactions. Very transparent fee structure. But missing step-by-step documentation on the side of the US Broker would be very beneficial to have something like that screen by screen. To make sure it lands where it is supposed to with the correct description.

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  • author
    Miguel Vilches
    Sep 03, 2021
    Una página muy buena

    Una página muy buena, muy recomendable, fácil de usar.

    ...

  • author
    Nick Palmer
    Sep 03, 2021
    I have been using Currency Fair for…

    I have been using Currency Fair for over 8 years, to transfer my pensions from my UK bank, to my Cyprus bank. It only takes minutes to set up a transfer, and if I do it early in the morning, the transfer can be completed the same day. There is no bank charges at either end, I get a good exchange rate, and the transfer costs me only 3 euros. What could be better!

    ...

  • author
    Adriana Mccarry
    Sep 02, 2021
    Easy to set up account and great…

    Easy to set up account and great exchange rate.

    ...

  • author
    Mike Fells
    Sep 02, 2021
    Best value and easy to use

    Not too hard to learn and then VERY easy to use. Great communications/alerts ... and consistently better rates than all alternatives. MF

    ...

  • author
    Marion Moore
    Sep 02, 2021
    The procedure was easy and quick and…

    The procedure was easy and quick and the transfer of funds was really quick.

    ...

  • author
    DAS
    Sep 02, 2021
    Amazing app and service!

    Amazing app and service!

    ...

  • author
    Enness Gee
    Sep 02, 2021
    Reliable

    I've been using Currencyfair for a considerable time now, almost exclusively taking their 'instant rate' which is usually within 0.5 cents of the fx quoted, and have no reason to change.

    ...

  • author
    Mark
    Sep 01, 2021
    My first experience using CurrencyFair…

    My first experience using CurrencyFair for international funds exchange and transfer. Overall, the process was easy to use and worked as expected. I was unfamiliar with the terminology (eg. "Send In", "Top Up") however after reading through support documentation, I became more familiar and comfortable. I found the security options excellent and the rates acceptable. I'll retain my account and would use CurrencyFair again. Thanks!

    ...

  • author
    una barry
    Aug 31, 2021
    Fast

    I have always found currency fair cheap and easy to use. Now transfers are really fast.

    ...

  • author
    Conor Counihan
    Aug 31, 2021
    Very fast and efficient service

    Very fast and efficient service, highly recommended

    ...

  • author
    Manish Gupta
    Aug 30, 2021
    Don't bother using this…

    Don't bother using this service.Transferred £32k to send abroad.They transferred money and kept asking documents after documents for 3 days.In the end I got p....d off and ask them to cancel the transaction but they said I will loose out on currency exchange. Why not ask for documentation before hand rather than converting the money than ask documents afterwards. I had 10 emails asking for documents etc which akes you feel you are like a gangster or drug dealer etc. Stay away from this company .Use Transferwise ,westernunion .More straightforward and easy.

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  • author
    Mrs Tilley
    Aug 26, 2021
    Good value for exchange

    Good value for exchange. Extremely quick exchange. Same day!

    ...

  • author
    Andrew Brooks
    Aug 26, 2021
    Great company

    Great company. Efficient, slick, top rates and easy to use.

    ...

  • author
    Therese Scanlon
    Aug 26, 2021
    Excellent

    Have been using currency fair for a number of years, I find the service excellent.

    ...

  • author
    Gill Vizor
    Aug 26, 2021
    Excellent exchange rate

    Excellent exchange rate

    ...

  • author
    Mike Whyte
    Aug 25, 2021
    Excellent

    Excellent, I've had to contact customer support on a few occasions,always my own mistakes, they were fast and brilliant every time,

    ...

  • author
    Paul Whitmore
    Aug 24, 2021
    Easy to use

    Easy to use. Good value & quick response.

    ...

  • author
    Miss Clarke
    Aug 24, 2021
    I would highly recommend… ease of use

    I would highly recommend… ease of use, no problems and good rates.

    ...

  • author
    Suketu M.
    Aug 24, 2021
    Nice service but little complicated to…

    Nice service but little complicated to a new user. Perhaps a video on YouTube would help

    ...

  • author
    Neville Gay
    Aug 24, 2021
    Quick and easy to use …

    Quick and easy to use with transfer times often better than forecast. The savings over normal bank exchange rates often pay for our week's groceries.

    ...

  • author
    Patrick Muldowney
    Aug 24, 2021
    Excellent fast service.

    Excellent fast service. Great rates. User friendly. Backup top class though rarely needed.

    ...

  • author
    Mick
    Aug 23, 2021
    Wenig durchdachter, umständlicher und undurchsichtiger Dienstleister

    Ich habe Currencyfair bisher für einige kleinere Überweisungen von jeweils ca. 200 bis 300 EUR in die Schweiz verwendet. Dies hat im Ergebnis gut funktioniert. Leider sind die Handhabung der Website wie auch der Zahlungsablauf recht umständlich und wenig intuitiv, wenn man möchte, dass nicht ein ungefährerer Betrag, sondern ein exakter Betrag beim Empfänger ankommt. Hierzu muss man nämlich erst in Vorleistung treten und sein Konto mit EUR aufladen. Dazu muss man schätzen, wieviel das in CHF ergeben wird. Ist das Geld am ersten Tag an Currencyfair überwiesen, muss man in einem zweiten Schritt einige Tage später die Überweisung in die Schweiz initieren. Wenn man sich verrechnet hat, fehlt etwas beim Zielbetrag oder man hat etwas zuviel eingezahlt und schleppt einen kleinen Überbetrag mit. Möchte man den Überbetrag zurückbuchen, geht das Gewurstel weiter. Es mag sein, dass die Gebühren für eine Banküberweisung höher sind. Dort hat man allerdings nur einen einzigen Vorgang und dann ist alles erledigt. Mit anderen Worten, Currencyfair eignet sich eher für Leute, denen ihre eigene Zeit nicht soviel Wert ist. Es mag monetäre Vorteile bei großen Beträgen geben. Dafür wäre mir dieser Zahlungsweg jedoch zu unsicher, da die Bonität des Unternehmens wie dessen Sitz diffus und die Kommunikationsmöglichkeiten doch recht beschränkt sind (E-Mailkontakt scheint es nicht zu geben und Telefonnummern sind auf der Website gut versteckt und auf engl.sprachiges Ausland beschränkt). Wer möchte zB von Deutschland aus mit einem Gerichtsstand in Irland streiten. Zudem scheint man bei größeren Beträgen in Bezug auf Geldwäsche hysterisch - was einem bei der Hausbank eher nicht passieren dürfte. Manche Foristen berichten über aufwändige Nachweispflichten, die kaum erfüllbar erscheinen. Den eingezahlten Betrag zurückzubekommen scheint sehr zeitaufwändig. Es empfiehlt sich daher, bei Überweisungen grundsätzlich unter den Prüfgrenzen für Geldwäsche zu bleiben. Kleinere Unternehmen und GbRs sollten vermeiden, sich als Business anzumelden - der Nachweisaufwand für die Kundenidentifikation rechtfertigt m.E. nicht die Kostenersparnis beim Überweisen, wenn man von einer solchen angesichts des Handhabungsmehraufwands überhaupt sprechen kann. Ich kann mir schwer vorstellen, dass sich dieses Geschäftsmodell durchsetzt.

    ...

  • author
    Stefano Dallacqua
    Aug 22, 2021
    Ottimo servizio

    Ottimo servizio. Veloce e conveniente. Le commissioni sono chiare e trasparenti. Il tasso di cambio, normale.

    ...

  • author
    Mark Newman
    Aug 19, 2021
    A really efficient service which is rapid and efficient

    The speed of transfer is really impressive especially when compared to other companies. Our last exchange took around 18 hours as against several days with another provider. Why wouldn't you use CF?!

    ...

  • author
    Shane Donlon
    Aug 19, 2021
    Safe and easy to use

    Safe and straightforward. Easy to use and the money was transferred really quickly. Very happy with the service.

    ...

  • author
    Kieron Baldwin
    Aug 19, 2021
    Transparent, fast, best exchange rate.

    Transparent, great exchange rate. V fast transfer which was needed to support my parents. Security setup felt well controlled.

    ...

  • author
    Mark
    Aug 19, 2021
    Easy to use with a great mobile app

    Easy to use with a great mobile app. Costs are low and transfer times are good. Have been happy using this service for a number of years already

    ...

  • author
    James Carey
    Aug 19, 2021
    Recommended

    Easy and straightforward to use

    ...

  • author
    Alan
    Aug 17, 2021
    Easy money transfers abroad.

    East enough method for transferring money abroad after initial set up with your bank. Great for Christmas and Birthdays.

    ...

  • author
    Jo Millan
    Aug 17, 2021
    Excellent service

    Excellent service

    ...

  • author
    Paul Domenech
    Aug 17, 2021
    Currency Fair is a quick and simple…

    Currency Fair is a quick and simple means of transferring currency abroad. Highly recommended by me.

    ...

  • author
    Robert
    Aug 17, 2021
    Simple to use and always a good rate of…

    Simple to use and always a good rate of exchange.

    ...

  • author
    Mr Thomas King
    Aug 17, 2021
    I have used CurrencyFair regularly over…

    I have used CurrencyFair regularly over the past three years and would thoroughly recommend it to anybody who needs to transfer money between different countries. It is simple, reliable, secure, hassle free, and inexpensive. No more tedious forms to fill in at your local bank, just set up your requirements on CurrencyFair and transfer money safely with a few clicks on the CurrencyFair ap.

    ...

  • author
    praba
    Aug 16, 2021
    Worst customer service

    Worst customer service. I am facing login issue to the currencyfair site and following up with customer support for more than a week and still no proper solution from them. Had to followup multiple times for simple issue. Don't recommend

    ...

  • author
    Chady Albin
    Aug 14, 2021
    Best exchange rate I have seen

    Best exchange rate I have seen Easy to access and to transfer I have been using it for the first time and the transfer took less than 2 days to come from France to Australia. Amazing services, I recommend it! This is my referral if you want to get some money out of it!

    ...

  • author
    Owen Connolly
    Aug 14, 2021
    CurrencyFair - Efficient and good features

    I have been using CurrencyFair for over 6 months now. They have good rates and their system is efficient. I especially like the feature to set your own rate, this has really worked well for me and is set and forget.

    ...

  • author
    Baxter Henderson
    Aug 13, 2021
    Sent funds to Canada from Australia

    Sent funds to Canada from Australia. The funds arrived in the Canadian bank the day after I sent them. Even before I had a chance to let my daughter know they were on the way. Fantastic and inexpensive service.

    ...

  • author
    Maisie
    Aug 12, 2021
    Simple transfers

    Once you set up an account, it is simplicility to transfer funds across accounts with a good rate of exchange. It takes just minutes to action. You can also wait for a better rate to tranfer and move funds once the rate you have chosen is reached. My experiences have been very smooth with Currency Fair.

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  • author
    Allan Reynolds
    Aug 12, 2021
    Could not be simpler

    I worked in the financial sector for 25 years before I retired. I always look for the best products. Using Currency fair is easy, very convenient and offers the very best rate of exchange. Once your account is set up nothing could be easier.

    ...

  • author
    Francesca Crossan
    Aug 12, 2021
    Fast transfer

    Great service 10/10! Transfer happened within 15 / 20min, highly recommended!

    ...

  • author
    Paco Sanchez
    Aug 12, 2021
    I have used Currency Fair only a few times but…

    I have used Currency Fair a few times now and as a particular person (not a business) I consider the process very easy, very fair rates and charges (I used to use a bank transfer), and very fast to get the money across.

    ...

  • author
    Joy
    Aug 11, 2021
    The worst customer onboarding experiece…

    The worst customer onboarding experiece i have ever had. They held on to my money for 2 weeks, after various phone calls to customer services, i was informed that my account was closed, when i asked for my funds back, the account was somehow re-opened. It took at least 2 weeks of emails and various phone calls to complete a small transaction. I provided every verification document they asked for, finally the investigation turned to scrutiny on transactions on my bank statements. When i asked for my funds back for the umpteenth time, my transaction was suddenly completed. I vowed never to use CF again but my friends who recommended it convinced me to give it a second chance, so i did! What a mistake, CF started from scratch, asking for the same information i had only provided a week before, they are still holding on to my money while i lose on my investments. CF shouldn't allow customers to pay any money into their accounts if the verification process is incomplete. The accounts department needs to refer to previous communication and documents provided. They should also not complete any transactions if they cannot keep records. This has been a highly incoveniencing and stressful experience for all parties involved. My question is, does CF hold customer funds in interest bearing accounts and this is just a delay tactic so they earn interest while asking customers to provide information they already hold? CF - might be worth investing in training your accounts department (especially) on records management training. Would contacting the regulators get help? At this moment, i have no idea when i will see the end of this! Update following CF's response... No i don't undertstand how much you care, you completed 1 transaction and are still holding on to another while asking for screenshots of a bank account that doesn't belong to me! Your working practices are suspicious, soon as you have everything you've ask for, you still find the most ridiculous reason to delay transactions. Like everyone else, financial transactions are critical and time sensitive and you should complete your due diligence in good time. It's evident from various reviews that CF certainly doesn't care about it's customers. In the meantime, i'm still losing on my investments for the 2nd time round with no clear way forward on whether i will ever get my money. You already verified my account, if you want to verify the business/person i'm sending funds to i suggest you contact them and while you're there, ask them not to recommend CF in future. And yes, i'm in touch with CF and have been for the past 2 weeks and a 3rd week of nearly daily contact and still no light at the end of the tunnel.

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  • author
    Judi
    Aug 10, 2021
    Very satisfied with CurrencyFair

    I've been using CurrencyFair for several years now. I find the rates very reasonable, and customer service is reliable and prompt. I have never had reason to look elsewhere.

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  • author
    Newton
    Aug 10, 2021
    Good rates and fees

    Good rates and fees, easy to use and very fast.

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  • author
    Marcio Amaral
    Aug 10, 2021
    Extremely fast and efficient

    Extremely fast and efficient, very secure and does all checks so it can not be misused

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  • author
    William
    Aug 10, 2021
    EXCELLENT SERVICE, COST EFFECTIVE

    Outstanding service with an easy to use system. As soon as you have deposit the required cash you want to exchange with Currency Fair an easy flow system allows you to exchange immediately or set your own required exchange rate. When exchange takes place and you set up transfer this happens immediately with receipt within 24 hours excluding weekends. Excellent service for minimum cost outlay.

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  • author
    michael walsh
    Aug 10, 2021
    My experience

    My experience had been that the facility is easy to use reliable and fast.

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  • author
    Michael burton
    Aug 10, 2021
    service

    This service is not only good, but is quick and you get an extremely good exchange rate. I have used this for several years and never had any issues with it. I would recommend this to anyone.

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  • author
    Richard Hall
    Aug 10, 2021
    Seemless transfers

    If you want to transfer money abroad quickly and easily CurrencyFair seems to fit the bill.

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  • author
    peggy nicholson
    Aug 10, 2021
    Regular user

    I receive a daily email giving me the pound euro rate so that I can easily monitor when to transfer money. My transaction yesterday was carried out at 10.30am and was in my bank in Spain the same day

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  • author
    Deirdre Flanagan
    Aug 10, 2021
    Irish living in Canada

    I'm from Ireland living in Canada and my brother, who lives in Australia, recommended Currency Fair. I am so glad he did. It is so easy to navigate anď the entire process is smooth from start to finish. I also likè that in is an Irish company. The biggest reason though it saves me money. Use Currency Fair; you won't regret it.

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  • author
    Colin White
    Aug 10, 2021
    Quick, easy and low cost

    Quick, easy and one of the lowest costs currency converters on the market

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  • author
    Basil Craske
    Aug 10, 2021
    Excellent company.

    Excellent company. I have used one other company and it was a nightmare. I now always use Currency Fair and have for many years.

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  • author
    Jack Mundale
    Aug 09, 2021
    great value

    set up was straightforward and relatively quick. Verification of ID took about 90 minutes. My transfer involved a bank wire to another US bank, then transfer to my overseas account. the whole process took about a business day (started Friday complete Monday). I was unable to setup and ACH transfer, but my bank did waive the wire fee so the entire transaction was 0 fees and a very good exchange rate.

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  • author
    Barry Matthews
    Aug 06, 2021
    It is good that one can phone a number…

    It is good that one can phone a number (in Dublin) and get to speak to a human who in my case proved to be really pleasant and helpful. I'm still impressed. Dr Barry Matthews

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  • author
    John Castleford
    Aug 06, 2021
    Dire password change process…

    The forgotten password change process is a nightmare on a smartphone app. When the confirmation code is sent, either by phone or SMS, I tap the message box or take the phone call, and the app then closes, which means there is no opportunity to enter the confirmation code. The help team asks for a screenshot. How can I send a screenshot of your app interface when the app has closed?? When I phone the support team and ask for a manual transfer /exchange of funds the approval of a manager is needed. Which necessitates another delay. So much for the vacuous commitment to an enhanced customer experience.

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  • author
    Nick
    Aug 05, 2021
    An easy and ultimately simple process

    An easy and ultimately simple process, once the connection is established.

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  • author
    Markus
    Aug 05, 2021
    Easy to set up and use, smooth transactions

    Easy to set up, smooth process and transaction. Transparent fees. Good exchange rates. Best service for the money.

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  • author
    Karla Bradley
    Aug 05, 2021
    Easy to understand and you can choose…

    Easy to understand and you can choose your rate.

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  • author
    Anay Kumar Maurya
    Aug 05, 2021
    Nice

    I like the platform of transferring money abroad with some bonus offers. Thank you

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  • author
    Tom
    Aug 05, 2021
    Quick and easy account set up and first…

    Quick and easy account set up and first transfer made in a matter of days.

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  • author
    Catharina
    Aug 04, 2021
    Good experience overall.

    Good experience overall.

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  • author
    Mohan Karunanithi
    Aug 04, 2021
    Fake referral program

    Fake referral program. I have used referral link and transferred required eur, but no referral credit received. No proper response also from customer support.

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  • author
    James Watson
    Aug 04, 2021
    Terrible Customer service

    This company indicates that they will process an application within two hours once they have received all the documentation requested. I provided them with all the requested documents and answered all their questions and three days later, they are still requesting more documents and answers. This is one of the worst companies I have ever dealt with. Most definitely not impressed!!!

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