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CurrencyFair Review

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Reviews 6,063

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BestMoney Staff
Bestmoney Staff
May. 12, 20224 min read

CurrencyFair summary

CurrencyFair was launched in Ireland in 2010 and offers an online cross-border payment and foreign exchange service that allows people and businesses to send money overseas at better exchange rates, with no hidden fees.

Pros

  • Significantly cheaper than banks
  • Quick and seamless money transfers
  • Excellent customer service available 24/7
  • Flat fee for all transfers

Cons

  • Not all minor currencies available
  • You need to register for an account
CurrencyFairat a glance
4.0

Editorial score

Fees?

% of transfer or flat rate

4.0

Transfer time

More than 3 working days

2.0

Customer service

Award winning, personalized customer service with phone transfers available

5.0

Security

Regulated and encrypted secure transfers

5.0

Online and mobile experience

Basic site and mobile app that may not be available on all devices

4.0

CurrencyFair is available in over 150 countries and 20+ currencies, providing people around the world access to fast, low-cost currency transfers. With €13.5 billion already exchanged between members, its customers have to date saved over €348 million in fees compared to using a typical bank. 

CurrencyFair Fees and Rates

Money transfer companies operate by charging an additional margin to the interbank exchange rate, transfer fees, or a combination of both. Typically, banks add a margin of between 3% and 6% on top of the interbank rate. CurrencyFair, on the other hand, charges an average margin of 0.45%. Its fee is always just €3 (or currency equivalent, for example, £2.50 or US/CAD/AUD$4.00), regardless of the amount you’re sending.

As of 5 April 2022, CurrencyFair offered to exchange £10,000 into €11,915.00 according to the live calculator on its website. This includes its €3 fee. According to CurrencyFair, this was €325.40 cheaper than a typical bank. Of course, fees differ from bank to bank, but based on our experience with banks this is close to the mark.

How Does It Work?

Sending money abroad is quite simple with a CurrencyFair account, but you do need to sign up for either a personal or business account first, depending on your needs. 

Here’s how it works:

  • Register for an account. You’ll be asked to provide an email address, password, and identifying details such as a passport or driving licence and a proof of address dated within the last three months. CurrencyFair will attempt to confirm your identity automatically but may get in touch with you if further information is needed. 

  • Select ‘Send Money’ or ‘Top Up’. You need to have funds in your CurrencyFair account to exchange and transfer them. Send Money allows you to set up a transfer from your bank into your CurrencyFair personal account and set up your recipient’s details. Once the money reaches your CurrencyFair account, it automatically exchanges and transfers it out at the best available rate to the nominated recipient without delay. Top Up allows you to transfer money into your account to use in its Marketplace, set up a recurring transaction such as paying a bill, or transfer out at a time of your choosing. Please note Top Up is not available for all currencies, for example Indian rupees (INR), and the Marketplace is currently not available to US customers. 

You can do all this from the dashboard of your CurrencyFair account on its web or mobile app. CurrencyFair will send you an email notification once it’s processed your exchange and transfer. You can also track your transfer status or review previous transactions on the CurrencyFair website or app.

How Long Does It Take?

As you need to have funds in your CurrencyFair account to exchange and transfer them, your first exchange will consist of two actions: first, you send the funds to CurrencyFair; next, CurrencyFair converts the funds and sends them to your chosen recipient.

Depending on your currency and bank, it can take anywhere from 0 - 5 business days for CurrencyFair to receive your funds. The processing times are estimates and may depend on your bank in some cases.

For example, according to the estimated transfer times available on its website, it takes 0 - 1 business days for it to receive British pounds sterling (GBP) and 1 - 2 days for it to receive Euro (EUR). At the slower end of the scale, it can take 4 - 5 days for it to receive a minor currency like Emirati dirham (AED). 

Keep in mind that CurrencyFair typically receives deposits between 9am and 5pm Monday to Friday, United Kingdom (UK) time. Therefore, if you send the funds after business hours on Monday, it could take until as late as Wednesday for the funds to be received.

Transferring money out is generally quicker than sending it in. It typically takes 0 - 1 business days for CurrencyFair to convert to GBP or EUR, send the funds, and for the funds to land in the receiving bank account. It takes a little longer to transfer out some minor currencies. For example, it can take 1 - 4 business days for the funds to leave CurrencyFair’s account and arrive in a Thai baht (THB) account. 

CurrencyFair Top Highlights

CurrencyFair offers a number of features to make things more convenient and help you get the best exchange rate.

  • Online calculator. CurrencyFair’s online calculator offers full transparency on the fees charged while comparing your savings vs a typical bank.

  • Mobile app. You can exchange and transfer your money on the CurrencyFair website or on the CurrencyFair app, available on both iOS and Android, at any time (except on weekends and bank holidays) and from anywhere.

  • The CurrencyFair Marketplace. Its Marketplace is a unique peer-to-peer exchange that gives you the chance to get a better rate for your currency exchange. You can set your own rate, and wait for it to be matched by another person who wants to buy at that price. This feature is currently not available to US customers.

  • Rate alerts. If you have time and don’t want to exchange at the current rate, you can set up daily or weekly alerts or request an email when a currency reaches your preferred rate.

  • Recurring transactions. If you live or work abroad and want to send money to the UK on a regular basis, you can set up recurring transactions. This also works if you live or work in the UK and wish to send money to your home country on a regular basis.

  • Multi-user access. Business accounts can assign access to team members and tailor each user’s roles and permissions, as well as authorize outgoing payments from multiple users. 

  • Xero integration. Reconcile payments within seconds or group similar transactions and match them in one go with CurrencyFair’s Xero integration.

  • Featured in: Financial Times, BBC News, CNBC, The New York Times, The Next Web, and the Economist. 

Customer Support

CurrencyFair is rated 4.6 out of 5 by 5000+ customers on Trustpilot, the leading independent review site. Customer feedback is overwhelmingly positive, with high ratings for both the level of service and low fees. CurrencyFair’s website includes a comprehensive support section with answers to the most frequently asked questions. Support staff are generally very quick to answer the phone, and are available from late Sunday nights through to Friday evening (British time). 

Privacy and Security

CurrencyFair is fully licensed and regulated by the Central Bank of Ireland. Customer funds are ring fenced and held in Tier 1 international banks, giving customers bank-level security and privacy but without outrageously high bank-level fees.

Bottom Line

CurrencyFair has two benefits over traditional banks: simplicity and affordability. Once you’re set up, exchanging money through CurrencyFair is quick and easy, and requires only a few minutes of your time. As for the cost, there is a gap between CurrencyFair and traditional banks that may have more fees. If you’re only transferring £100 or the equivalent in another currency, you’ll save a few quid. And if you’re transferring £10,000 or $100,000 – then your savings should run into the thousands.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

CurrencyFair
CurrencyFair
ExcellentReviews 6,063
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Trustpilot reviews

See what some costumers are saying about CurrencyFair
CurrencyFair
ExcellentReviews 6,063
on
Excellent
83%
Great
9%
Average
1%
Poor
1%
Bad
6%
  • author
    Mickie610
    3 days ago
    I recommend the services of CurrencyFair

    I have used the services of CurrencyFair for many years. Transactions have always been easy to follow, and the currency rates are advantageous. I give this company a very well deserved five star rating.

    ...

  • author
    Stephen Gardiner
    4 days ago
    Not recommended for UK to South Africa

    I cannot recommend CurrencyFair for transfers between UK and South Africa. Everything was fine until this year, but now something seems to be broken – on three separate occasions my transfer has taken well beyond the promised completion time. I'm still waiting for the latest one after a week and an earlier one took 11 days! CurrencyFair keep blaming their banking partner and promising to take steps to resolve matters, but they don't seem to have made progress in that regard.

    ...

  • author
    Christopher Stokes
    Nov 23, 2022
    Update 2.

    Update 2. I have received an email saying that my money will be returned to my account in 3 to 5 days but on checking my bank account today, I can see that it has been returned which is a great relief. I can't help wondering what the end result would have been had I not threatened them with various recriminations. At the end of the day I have learnt a valuable lesson, If something looks too good to be true, it probably is! Time to move on!

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  • author
    Alex Uhlmann
    Nov 23, 2022
    I have always felt confident using…

    I have always felt confident using currency fair. And on the couple of occasions when I have had small problems entirely due to my lack of attention, CF customer help has been quick and accurate in solving them

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  • author
    Mark Madeley
    Nov 23, 2022
    Quick and simple to use.

    Quick and simple to use.

    ...

  • author
    Kamal Mirchandani
    Nov 22, 2022
    BEWARE

    I have used CurrencyFair for hundreds of transaction. Last Transaction in October was a disgrace, taking 15 days instead of 1 day. CF claimed a technical problem with their service provider, Worldpay. I switched to Wise since about a month. Their transfer takes a day and is properly tracked. Just tried CurrencyFair again. on 18th November, got an email that funds have been sent. Today is 22nd and no sign of funds. The biggest problem with CF is that they are providing zero help when something goes wrong. Customers are abandoned onto a hope and prayer system. Customers must hope and pray funds get through. Beware when using CurrencyFair. Very sad because they used to be a reliable service provider. Not any more.

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  • author
    Christopher Stokes
    Nov 22, 2022
    Update on my review of 5 days ago

    Update on my review of 5 days ago. I asked for my money to be returned and on receiving an email asking for verification of my bank account details, I provided these. I emailed them today saying my money has still not been returned 5 days later and typically no reply so it's on to plan B. If I don't get a result within 24 hours I'm going to write a spread on Facebook, contact BBC Spotlight In Box, also Rip Off Britain and the FCA. Totally fed up with these monkeys! Funny thing but it took a matter of minutes for my money to transfer into their account but 5 days on they've still not returned it. One has to wonder just how genuine the good reviews are....

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  • author
    Idil
    Nov 22, 2022
    LONG ACCOUNT ACTIVATION

    Maybe I should read reviews first before proceeding with your company, so many people waiting for their verefication for ages! I am extremely worried right nor that it will take weeks for my documents to be reviewed, I`m not even sure that it makes sense to text to the customer support based on all the reviews I ve seen. Just a dumb luck which I didn`t expect from a proper company. For now this is definitely 1 star, and for some reason I`m extremely sure that it will take ages for my account to be verified....

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  • author
    GM
    Nov 22, 2022
    Fast and reliable

    I have used CurrencyFair for several years and have always been very happy with the service

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  • author
    Joanne
    Nov 21, 2022
    An efficient and reliable currency…

    An efficient and reliable currency exchange service with no hiccups at all. Great rates and fast transfer times.

    ...

  • author
    customer
    Nov 21, 2022
    Easy to use

    Easy to use. Did the exchange on Friday but was told money wouldn't be into my Spanish account until the following Tuesday. It actually arrived on Monday, but why did it predict Tuesday?

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  • author
    beatrice Lix
    Nov 21, 2022
    THANK YOU CURRENCYFAIR. Currencyfair has NEVER let me down

    Currencyfair has NEVER let me down, it really does what they advertise. As well as being there when you need them. I would not change them for any other business.

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  • author
    ABINYOURAREA
    Nov 21, 2022
    5 star if the activation process was smooth

    If the activation process was smooth, I would give a 5 star. But it took 2 weeks to activate my account. And not 1 working day.

    ...

  • author
    Harry Keeling
    Nov 20, 2022
    CurrencyFair 10 out of 10

    CurrencyFair is easy to use, efficient & economical. Money is moved promptly. Customer service is good & they seem have all angles of security covered.

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  • author
    Katie Franko
    Nov 18, 2022
    I highly recommend CurrencyFair

    I use CurrencyFair a lot because I get the best rate and I trust them. I like that I can set the rate and try to wait for a better rate then is currently on the market. I highly recommend them!

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  • author
    Mark Buckley-Davidson
    Nov 18, 2022
    Can't live without it

    The ease of transferring money from one currency to the next is amazing. The rates are good and fees attached are minimal. Highly recommend currency fair.

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  • author
    Anthony Creasey
    Nov 18, 2022
    FX to Australia

    Very quick at getting funds transfered to Australia.

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  • author
    Christopher Stokes
    Nov 17, 2022
    In hindsight I should have read reviews…

    In hindsight I should have read reviews for this business before dealing with them so partly my fault. However, for them to say that your account can be up and running in a day is at best, misleading. They have money sent from me in their account and after 8 days of asking for various pieces of information, I am now no nearer to having my account verified and the transfer completed. So I have decided to ask for my money back, which again is beginning to look like a marathon effort. Very, very disappointed in them especially as I took up a recommendation but you live and learn. Hopefully my money will be returned with a minimum of fuss, I'm holding my breath. I will post any relevant updates but I'm afraid I would not be recommending them to anyone else.

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  • author
    Beverley Kitty Green
    Nov 16, 2022
    Easy to use

    Easy to use, it's my go-to for sending money from UK to USA. I've been using this service for over 2 years and there's no surprises; I can 100% recommend this as an excellent and easy way to send money safely.

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  • author
    Bryan Sanctuary
    Nov 16, 2022
    For me

    For me, with family abroad and birthdays, I can exchange at substantial savings compared to Canadian banks. Often I must drive to a branch, get horrible exchange rates, mistakes, slow transfers and high fees. As needed, I transfer a bigger amount to Currency Fair and distribute from there.

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  • author
    Chris Rolfe
    Nov 16, 2022
    Have I been Scammed out of $60,000??

    They are very quick to take your money then lock it away and deny you access to your own funds. I signed up and upload all the required documents. The same day I recieved an email that it had been set up and that I should send them $60,000, which, like an idiot, I did. However when I went to exchange the funds, I found that the account had not been set up at all. And I had no access to my own money. Several emails went unanswered and only after a call to Ireland did I find that they had 'delays' in setting up accounts. 1. The wesbite states that documents are verified in one working day. This is untrue and they admitted it. They need to change the website immediately. 2. They should not send out an email indicating that things are ready when they are not. This is fraud. "Your top up has been set up. The next step is to send in USD 60,000.00 from your bank into the CurrencyFair bank details below" 3. They should answer emails. 4. If they are aware of delays in opening accounts (as others have have reported here), they should send out and email indicating this before accepting any money from new customers. This huge lack of professionalism makes me wonder if I have been scammed. I have already lost $1,000 in exchange rates.

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  • author
    MAUI CUADRADO
    Nov 15, 2022
    Piden un certificado bancario para operar que tiene coste

    Las ventajas de las tarifas de cambio desaparecen por toda la documentación que piden, incluyendo un certificado bancario que tiene un alto coste, por no hablar de la cantidad de tiempo invertido para nada. Como piden documentación que tiene coste para el usuario, usar su plataforma no compensa. El soporte técnico además no contesta rápido en todas las ocasiones.

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  • author
    Adam Hamza Mounir
    Nov 15, 2022
    If there isn't any action taken now by…

    If there isn't any action taken now by tomorrow, you will be hearing from my lawyer, and i swear i will sue you and make a scandale against you're company, and even publish this in the media. I will report this to the police in Ireland, and ('GNECB') crime department if you don't answer me by tomorrow. My patience has run out, the way you are operating is damn frustrating!! MARK MY WORDS!! YOU WILL NOT BENIFIT FROM THE INTERESTS AND HOLD OTHERS MONEY ON HOLD LIKE THAT!!! ANSWER ME BY TOMORROW!!

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  • author
    Harris Tokamanis
    Nov 15, 2022
    Huge legal issue

    The transaction report has huge legal issue and nobody from customer service was willing to even understand this issue. After sending 10-15 emails to customer service, I just give up.

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  • author
    Marek
    Nov 14, 2022
    Will not send you money after exchange

    Instead of sending me the exchanged money, they cancelled my account for no reason. The communication is just about sending bare templates, no reacting on documents provided.

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  • author
    Gerard & Helen Barrett
    Nov 14, 2022
    A good service

    I am really happy with my experience of currency fair. Transfers are quick and you get a good rate of exchange. I would recommend them

    ...

  • author
    Pam Brannan
    Nov 14, 2022
    They have no competition

    They have no competition on service. Ease of use and competitive rates

    ...

  • author
    Travis G
    Nov 12, 2022
    Easy and Safe! The best way to exchange your money!

    This is what you need if you want to exchange money to a great rate! This website is the best!! Easy and Safe!

    ...

  • author
    Tony Blighe
    Nov 11, 2022
    Dodgy service…

    I used this service recently to send money from Ireland to Canada. I had used them previously without issue but this time I sent 4 transactions and all 4 got lost. Initially, CurrencyFair said it was the receiving banks fault and that they had fulfilled their side of the transactions but it turned out it was their intermediary bank (Citi) that was at fault. The transactions were eventually located about 2 weeks later after lots of phone calls, emails and stress. The money was returned to me in Canadian dollars, I exchanged it back to euros so that I could return the money to my Irish account but due to the difference in exchange rates I was now down 1500 euro. I asked CurrencyFair to reimburse me the difference but they put the blame on the intermediary bank and receiving bank. My transaction was with CurrencyFair and they were more than happy to take their cut of the exchange rate both times I exchanged money but washed their hands of responsibility when the money got lost. I subsequently used another provider and the money arrived next day. I will not be using this company again because I do not like the uncertainty that comes with wiring money with them and getting sent around in circles by their customer service when it gets lost. There’s lots of better professional foreign exchange providers out there so don’t waste your time with this shady bunch.

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  • author
    ArleneCustomer
    Nov 10, 2022
    Excellent help from Customer Support.

    Excellent help from Customer Support.

    ...

  • author
    Vipin P
    Nov 10, 2022
    Lost 13€

    Wanted to try CurrencyFair and compare their service and rates to my previous provider. I created an account on CF and initiated transfer of 1000€ to INR as I regularly do with my previous provider every month. Txn was put to document and address verification. Submitted documents and waited. Now CurrencyFair wants additional documents proving my source of this 1000€ and the reason I am transferring funds. Fair ask, but I didnt have this much patience and asked to cancel the transfer and return my 1000€. Even for that, they insisted on submitting my bank statement which I did. Effectively CF held my 1000€ for 10days and finally returned only 987€ back. Lost 13€ for only trying to see if this was any better than my previous provider :)) , never again, back to my previous provider:-) 10.11.2022 Update: response to CF‘s reply below: if you need additional documents to process a fund transfer, this means the funds you receive should be kept intact in its original form (EUR in my case) until your prerequisites are met. You cannot play to and fro conversions at the cost of my time and money. The question is why did you apply the initial conversion when you know that you dont have sufficient documents from me?? It simply is a gap in your business process, suggest you take the review positively and fix it for the next set of customers.

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  • author
    Karla Bradley
    Nov 09, 2022
    Its easy to set up and quick and easy…

    Its easy to set up and quick and easy to use.

    ...

  • author
    Adam Hamza Mounir
    Nov 09, 2022
    Why have flagged my reviews! you've stolen my money and blocked my account?? Be aware and avoid this company

    Why have flagged my reviews!? You have stolen my money and blocked my account?? , return my money back which was supposed be send for my medical treatment, 20k Euro!!! Your unprofessional and a fraudster!! I have reported this to my bank and the bank the money got transferred to. The police and the bank are investigating this case, as well as investigating "stichting custodian wordpay company" which you cooperate with in Norway.. return my money back immediately.. you will be hearing my lawyer by this week. Irish government will be notified as well, and ('GNECB') on it now.. This is the last email I got from them everyone. I guess many of you outthere have gotten the same respond.. "Hi Hamza, Your query has been referred to me for further review. CurrencyFair is regulated by the Central Bank of Ireland. As already outlined by Gareth on the 31/10/22 after reviewing the information you have provided us with we are unable to activate your account at this time. If your circumstances change, please contact us, and we will be happy to review the registration process again. In order for the payments team to progress the return of funds and to comply with our legal requirements, as my colleague explained, we require a proof of the payment showing the funds leaving the sending account along with the sender's bank details. If this is unavailable or if you choose not to provide the documentation, you can alternatively instruct the sending bank to recall the payment. This may take up to 30 business days, depending on the sending bank's process times. I note that you have stated that you wish to make a complaint. I hope the response above has addressed the issue to your satisfaction. However, for your convenience, please see the below the link to know more about our complaints process ****************** In the meantime, let me know if there is anything else we can help you with. Sandra S Customer Experience Manager

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  • author
    marie-helene kennedy
    Nov 08, 2022
    trusworthy way of transferring money internationally

    very easy to use, efficient and quick as soon as your profile as been created

    ...

  • author
    SEAMUS LYNCH
    Nov 07, 2022
    In my opinion this is the only way to…

    In my opinion this is the only way to send money abroad.

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  • author
    Sergio Sánchez
    Nov 07, 2022
    Superfast transaction and really good…

    Superfast transaction and really good rates changing my money. Reliable service. No complaints at all. Really good service.

    ...

  • author
    Alex in USA
    Nov 07, 2022
    Everything went smooth

    Everything went smooth, received the transfer to my new European bank account as expected with no issues. The rate is much better than what the bank would have offered, so I saved more than 2%. There are some steps to verify your sources of income which I did, but should've been clearly communicated upfront. I recommend and will reuse their services.

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  • author
    Tony
    Nov 07, 2022
    simple and speedy service

    simple and speedy service

    ...

  • author
    Kamil Bennani
    Nov 07, 2022
    Pending verification for more than 2 weeks

    It has been 2 weeks since I registered and I’m still waiting for my account to be verified ! They say 1 business day in there website and still no answer since then. Also, I wrote 4 times to the support team that are supposed (according to their website) to answer within 10 hours and obviously 0 answer My money is stuck in their platform and there is absolutely nothing I can do.

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  • author
    Wilhelm
    Nov 06, 2022
    Favourable exchange rates and optimum service

    Favourable exchange rates. Transfers within announced time schedules. Attentable customer service.

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  • author
    Mark Sexton
    Nov 06, 2022
    Excellent service

    Excellent service, smooth transactions, low fees, ease of use. I would definitely recommend!

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  • author
    Wilfred IJsveld
    Nov 04, 2022
    Unacceptable unprofessional company is…

    Unacceptable unprofessional company is stealing my money! They just don't pay out! Because activity is outside of our risk appetite?!?! and will send moneyback to the person who send it after I have send out goods that they had paid for and now they will get also the money back??

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  • author
    Kenny Grainger
    Nov 03, 2022
    Best service

    Great service, prompt transfers at the best exchange rate. Have used for over a year now and never any issues.

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  • author
    Lucian Chiriac
    Nov 02, 2022
    Nie wieder!

    Sie sagen Überweisungen zu einer Bank werden innerhalb von einer Stunde durchgeführt. ABER 1. Oft genug wird das Geld geblockt weil sie schon wieder neue Unterlagen haben wollen wie Du dein Geld verdienst etc 2. Auch wenn das Geld nicht geblockt wird, brauchen sie in der Regel mindestens eine Nacht Wenigstens habe ich alle 10 konstenlose Überweisungen mitgenommen, aber den Stress mit Blöden Fragen beantworten mache ich nicht mehr mit und werde kündigen ... Ach ja man bot mir vom Support aus an das Konto für mich zu schliessen ... Soviel juckt es die die Zufriedenheit der Kunden ...

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  • author
    Patricia Forsythe
    Nov 02, 2022
    Excellent in every imaginable way

    Excellent in every imaginable way. Rates of exchange cannot be beaten and service fee is absolutely minimal. 100% in every way.

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  • author
    Marita
    Nov 01, 2022
    PENDING VERIFICATION

    Dear Support, After leaving previous review you finally replied to my email but still verification is still pending and it still this way for a long time! I wanted to use your platform because your services are better then in the bank but there is still nothing going on. I am very frustrated and don`t understand what do I have to do.

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  • author
    Shelley Broinshtein
    Oct 31, 2022
    Monthly Use of Currency Fair

    I send money to South Africa for family support every month. I have done this for years through Currency Fair. I have only had fantastic service and if I’ve made an error they are so communicative and helpful. Highly recommend!

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  • author
    Newton Hockey
    Oct 31, 2022
    Very fast and easy to transfer pounds…

    Very fast and easy to transfer pounds from UK bank to dollars in Canadian bank - 1 day!

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  • author
    Margaret Armstrong
    Oct 31, 2022
    Value for money service with speedy transfers

    CurrencyFair provides options for exchange including going to the market at various levels and immediate exchange at market rate. All transfers are speedy, often within an hour. The service is value for money.

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  • author
    Rita
    Oct 31, 2022
    Always prompt transfers at the best…

    Always prompt transfers at the best rates, plus impeccable customer service

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  • author
    Mark UK
    Oct 31, 2022
    A quick and easy to use service!

    A quick and easy to use service!

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  • author
    Ann Browne
    Oct 31, 2022
    Great service

    Great service, prompt delivery of the cash from my overseas account to my bank in Ireland and hassle free

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  • author
    Stuart Belcher
    Oct 31, 2022
    Simple and quick to send money

    Simple and quick to send money. Exchange and transfer hassle free and quick. Money in my spanish account next morning. Good exchange rate. Works fine for me.

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  • author
    PAUL WILKINSON
    Oct 28, 2022
    It took longer than expected to set up…

    It took longer than expected to set up my account verification, but once it was authorised it was very good.

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  • author
    Mr David Daly
    Oct 28, 2022
    Better and cheaper than the banks

    Better and cheaper than the banks, the online process is , ( Quick .Efficient, Safe ,) money is transfers smoothly, happens in 1 to 2 days ,best of all if you need help you can speak to a real person . and you get a email for conformation. My one issue is that I did not understand the money transfer system, the first time,would like a quick rundown for older people how to use the platform.

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  • author
    Dan Bobs
    Oct 27, 2022
    Fantastic!

    Outstanding service, which I highly recommend. Cheapest rate, fast, safe, efficient and very easy and convenient. My only go to for international money transfers. Brilliant!

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  • author
    Marita
    Oct 27, 2022
    BAD SUPPORT AND ENDLESS VERIFICATION

    Good day! My name is Marita. I am waiting for my verification already for a long time! Support doesn`t reply at all!! I am very worried and not satisfied about services. Why it is taking so long? I will not recommend this service to anyone, once you have a problem there is no one that can help you solve that issue!!! Is there at least anyone in this company that cares about customers....

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  • author
    Phill Brear
    Oct 27, 2022
    Now so quick it’s become a ‘next day…

    Now so quick it’s become a ‘next day service’.

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  • author
    Otto ikn
    Oct 27, 2022
    Excellent way to transfer money.

    Excellent way to transfer money.

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  • author
    Janette
    Oct 27, 2022
    Very easy to use and very good rates…

    Very easy to use and very good rates make it very good value for money to use Currency Fair. Have been using them for years now and will continue to do so!

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  • author
    Isabella
    Oct 25, 2022
    Habe USD nach Argentinien geschickt…

    Habe USD nach Argentinien geschickt Davon kamen nur 75% der Überweisungssumme an. Keine Alternative für mich. Mach ich nicht mehr. Der 1. Überweisungsbetrag war Test und es waren nur 200Usd.

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  • author
    Jan
    Oct 25, 2022
    Loved the ease of setting up an account…

    Loved the ease of setting up an account and how speedy the transaction was

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  • author
    Ni-On Ströbele
    Oct 27, 2022
    Thank you

    Gareth Wee I give 5 STARS, caring my problem to get back my money Thank you so much

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  • author
    Kuvera
    Oct 24, 2022
    This company is impossible to work with and asks way too many questions.

    I set up an account with Currency Fair (I thought) and tried to make a small transfer of US$200 from my US account to my Canadian bank account. The methods they offered didn't work. They said I could use "Bill Pay" but actually only "Wire" worked for which I would have to pay $25. Other reviewers said that this company just doesn't work in North America and this seemed to be the case. When I complained they said my account had actually not been activated yet because I had not been verified even though I had submitted all the documents. Then on Oct 12 they said that my Canadian Driver's license was not good enough for proof of address and that I should instead provide a utility bill or bank statement. This is odd since a Driver's License is a government-issued document and is considered the gold standard for ID and proof of address in North America. I uploaded my credit card statement with my address on it to prove my address. But they were not satisfied. They wanted more. I then got this email. __________ As part of our account activation checks, can you please confirm the following: Who recommended you to open an account with CurrencyFair? What is your plan(s) for using CurrencyFair? Do you intend to use CurrencyFair for personal or business use? Your registered email address appears to suggest a name or user that differs to your own name. Please can you provide some clarification on this? ___________ This is ridiculous. They could put these types of questions on their signup form. But the last question was idiotic. I told them I can use any email address I want to and that I purposely created a unique email address that is solely used for financial purposes. Then today on Oct 23, 2022 I got another email from them: __________________________ We haven't yet activated your account; we'll let you know if / when we do. Can you please tell us in which countries you hold bank accounts? If possible, could you send us a statement / screenshot from each one showing the account details and current balance? Thanks and Kind Regards, D M __________________ This is beyond ridiculous. Seventeen days after I first thought I had set up an account they are asking me all kinds of personal questions about my international bank accounts and how much money is in them. By contrast, I set up an account with WISE in less than an hour. And I have already transferred funds. While after seventeen days Currency fair is still asking questions and verifying me. Next, they will ask for a DNA sample. I am not going to reply to their last information request as it is none of their business how much money I have in my accounts. They will waste your time. I had a much better experience with WISE and Instarem. How Currency Fair will stay in business I don't know.

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  • author
    Moira
    Oct 23, 2022
    I found my experience safe and easy

    I found my experience safe and easy. The platform performed smoothly and quicky: less than 24 hours from exchange to receive the money in the destination account. The company has all the required Licenses by ECB. The cost of exchange was a lot less than my bank. I didn't like the 20USD fee for USD wire transfer.

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  • author
    Ulrich
    Oct 22, 2022
    Great Way to Transfer Money

    The way that i can register to be accept. The Exchange Rate is very good for transfer Money in foreign country.

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  • author
    Michael
    Oct 22, 2022
    Money tranfer

    Easy to use allways very fast to transfer money keeps in contact with email

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  • author
    Inge Hermansson
    Oct 20, 2022
    I am not satisfied with your service

    I am not satisfied with your service. I made some transactions using your services and not my account is frozen. It's been frozen for a caouple of weeks already and i don't have any reply from you. Now I got a mail that my transaction has expired. I need this money. Please check my account and reply to me do I can get access to my money . please please please

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  • author
    Angela Murphy
    Oct 20, 2022
    Currency fair is quick and easy to use

    Currency fair is quick and easy to use. Money always arrives promptly and at the best rate. Excellent communication about the transfer.

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  • author
    Kyle
    Oct 20, 2022
    CurrencyFair won't look after you!

    CurrencyFair had an issue with their processing bank Worldpay when tranferring ZAR. OK! I get this is not technically their error as the technical issue lay with Worldpay's South African account. HOWEVER! A one star rating is being dished out here due to CurrencyFair's complete lack of clear communication and non-existant proactivity. Call me a sceptic, but when I only receive "official" communication from the supposed "associate director" of CurrencyFair AFTER I've asked customer service why no official communication has come out about supposed technical errors delaying my transaction, then I smell a rat - particularly as it happened twice in the near 2 week period while waiting for my payment to arrive. Oh, and each time within an hour after I raised this matter. Those where 2 phone calls of the multiple calls I made while chasing for updates and information on my missing transaction. Each time I called, I was told something different. There's never a straight answer! I was told a manager would call me - they never did! I was told that I would get a report from Worldpay to track the progress of my transaction - it never came! Again... I get that the technical issue was not with CurrencyFair, however my custom was! And as far as customer care or service goes, they have none of it! Which left me feeling incredibly uncomfortable about the security of my money for a long period of time. Enough to inflict sleepless nights and avoidable stress. Perhaps it's worth paying a little bit more for a service you can trust and feel secure with. I hope someone in CurrencyFair or Worldpay at least made a nice return on investment with my money while I was waiting for it to arrive... I sure didn't!

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  • author
    Michael duxbury
    Oct 20, 2022
    Currencyfair I use all the time for years is a good company to both…

    Currencyfair is a good company to both trust and use and your funds are very quickly transferred and at low cost I rate them very highly

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  • author
    Ian Noonan
    Oct 20, 2022
    Have been using currency fair for years…

    Have been using currency fair for years now with no hassle, good rates and easy to navigate

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  • author
    Art Klep (Poppy Hostel Curacao)
    Oct 20, 2022
    Good service that could be streamlined…

    Good service that could be streamlined a bit more.

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  • author
    Brunella Scotto di Marrazzo
    Oct 19, 2022
    Currency Fair is so easy to use

    Currency Fair is so easy to use. I am a pensioner and I bring my UK pension to Italy where I live and find it very simple and quick

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  • author
    Paul
    Oct 18, 2022
    I have been waiting since last Thursday…

    I have been waiting since last Thursday just for my account to be verified ( Supposedly 1 business day) They have my money !! Several emails to them with no reply as yet.

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  • author
    Rowing_Monster
    Oct 18, 2022
    First transaction delayed until ID verified…

    First transaction was delayed until my drivers licence was verified. It would have been handy if there was an automatic mechanism advising me of this and I suggest this be put in place for future users. I had to send in a message asking what was causing the delay. The transfer itself went smoothly straight from London to Australia once the licence was verified

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  • author
    Wayne DuBose
    Oct 18, 2022
    Confidence

    After using CurrencyFair for a third time, I have total confidence in transferring large amounts of money to other countries

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  • author
    I S
    Oct 18, 2022
    Satisfied long-time user

    I have been using currency fair for a long time now (at least 10 years) and they have never disappointed. I like the fact that you can place limit orders and try to squeeze a little more out of that margin.

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  • author
    Kate Brierley
    Oct 18, 2022
    Easy quick and very efficient with an…

    Easy quick and very efficient with an easy way to check exchange rates. Very happy with their services.

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  • author
    NP
    Oct 16, 2022
    Legit way to transfer money oversea with very low fee

    I normally use my bank to transfer money. For every 10,000EUR, I need to pay 400~500 in fee. Now with CurrencyFair I paid a lot less and save about 300~400EUR per transaction. The nice thing about CurrencyFair is they are acceptable by a lot of financial service, so you can use them to deposit large money into your accounts. Other currency senders can't do that.

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  • author
    ANNE
    Oct 14, 2022
    easy to use and very good communication

    easy to use and very good communication

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  • author
    Marco
    Oct 14, 2022
    Exchange rates are not convenient, customer un-care is CRAP!!!

    To see how much is the rate for the currency you need to register....once you are registered and you check how is the exchange rate you realize that they did not gave public access to their exchange rate because are not convenient as others sites.... it's just a trap... plus their customer service is a nightmare!! Customer care reply the next day and they if you write them again have to wait more than a week for urgent things that need to be sorted.... STAY AWAY FROM THIS CRAP !!! p.s. not sure how they were able to get so high rate in the reviews....

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  • author
    Tomas Christoph
    Oct 13, 2022
    This app is reliable

    This app is reliable. Always quick transfers between my accounts. No complaints

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  • author
    James Carey
    Oct 13, 2022
    Easy to use...prompt delivery...good…

    Easy to use...prompt delivery...good value

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  • author
    Gillian
    Oct 12, 2022
    Great service

    Great service. Better exchange rate than other services, quick and easy process.

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  • author
    Shon
    Oct 11, 2022
    Deposit is still not received

    Good day, My transfer was made on the 03 Oct 2022. The deposit is still not received. I have no idea what is going on. I have emailed several times and nothing is done to assist me. This is a Zar transaction.

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  • author
    BRADY
    Oct 11, 2022
    Easy money transfer

    A very clear and easy way to get your money exchanged and transferred to your accounts with great rates and as fast as possible.

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  • author
    Hanke Andersson
    Oct 11, 2022
    I have to wait over 1 week to transfer…

    I have to wait over 1 week to transfer my money. This is just not acceptable when they take 24usd + exchange fees. I have lost a lot of time and opportunities due to this long delay. Not recommended for anyone who needs fast transfer. Very unsatisfied. +: Their support responded pretty fast. Around a few hours after contacting them.

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  • author
    Ashley Suckling
    Oct 11, 2022
    Very Worried

    I am giving CF a low only because a transaction I made a week ago has not been fulfilled. For 3 years they have been brilliant and I use them 3 times a month every month with never a single issue. Support emailed me 5 days ago to say they are having issues with worldpay. Then a follow up 4 days ago. But now they have gone silent and I have no idea where my ZAR is. I can’t phone overseas as I am travelling. I need answers but not sure who to contact anymore. And I need to do more transactions with them but how can I when I am still waiting on my transaction from last week. Very worried.

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  • author
    Marion Dunford
    Oct 11, 2022
    Used Currency Fair for nearly three…

    Used Currency Fair for nearly three years. Very easy to set up and use plus the rates are very favourable. I have only had to contact customer service once but they were very efficient and friendly.

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  • author
    Carsten
    Oct 13, 2022
    Complete waste of time !

    My account was declined, because I'm staying in Thailand since May 2022. All required information like bank account and my home address was provided, but they mean I live permanent in Thailand. Unprofessional slow customer service. Registering here is a complete waste of time. If I don't get back my 1000 euros like I wrote to you, I will file a criminal complaint against you Update: 13/10/2022 got money back at 12/10/22

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  • author
    noreen Fitzgerald
    Oct 10, 2022
    Really good service and very fast

    Really good service and very fast

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  • author
    Nicolas Lhaut
    Oct 10, 2022
    Transfer between own accounts

    Easy, safe, recommanding !

    ...

  • author
    Ian Wallace
    Oct 10, 2022
    Not happy

    Not happy! CF were quite happy to take my money, even though they had failed to complete the registration process. One day after they requested (and I deposited) payment into their account, they decided to ask me more qualifying questions. I received NO REPLY! 5 days later, I had to call them, and demand to know what is going on. The response was oh, we needed to know more. To which I replied why did you demand that I deposit money into your account on that first day? Why didn’t you wait until the registration was complete? They said you’ve now answered all of our questions (5 days late?) so we can proceed with completing your registration. My next question was when are you going to complete my transfer? Oh, when we get a chance! The next day they transferred it, but by now the exchange rate has changed, and my initial deposit no longer covers the required amount! Not happy with this mob! Very unprofessional, to say the least!

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  • author
    Kamal Mirchandani
    Oct 13, 2022
    **** BEWARE ****

    BEWARE: I am a customer since many years. It looks like they may be in danger of collapse. They are holding my funds since 1 week and not transfering to the receiver. I used Wise and it took one day. CF has taken more than a week and no sign of the funds. Update on 11/10/22: Looks like I am not the only one with ZAR problems. After a bit of digging, seems that they have a problem with Worldpay who are shutting down their online system on 14th October. My advice to anyone is to stop using currencyFair until they have sorted out their issues. The blanket "technical problem" reply from customer service is useless. It has been 10 days since the transfer and still no sign of the funds. BEWARE.... Update on 13/10/22: 13 days have passed. Still no funds received. BEWARE of using CurrencyFair. They take zero responsibility for funds.

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  • author
    Ashiq SA
    Oct 07, 2022
    Easy and Fast

    Easy and Fast, good transfer rates . very reliable

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  • author
    Mark Wagner
    Oct 07, 2022
    An excellent system with great savings

    An excellent system. It's one extra step, but so worth it for the money you save.

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  • author
    Germa N Izens
    Oct 07, 2022
    Trusted

    Trusted! Recommendable💖

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  • author
    M Sad
    Oct 13, 2022
    Caution Caution!!

    Have you checked Transferwise? Transferwise has a much better app, better rates and much more professional customer service. Unfortunately CF has kept my money and does not return it, I have provided them with the proof of payment from the sender but they have not returned the money after a month. Be cautious before doing business with them. Try out WISE before even thinking about using currencyfair. The worst part is that they may keep your money at some point for whatever excuse and don't return it to you. The real score of Currencyfair is nothing more than 1 / 5. Date of experience: October 05, 2022

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  • author
    Dawn Vines
    Oct 06, 2022
    Have used Currencyfair for many years…

    Have used Currencyfair for many years now and always found them very good and efficient to use. I have also recommended them to many friends and family who also say they are easy and efficient to use

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